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Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

All Systems Operational
Inbound Calling Services Operational
Inbound Calling (SIP) Operational
Inbound Calling - Canada (SIP) Operational
Toll-Free calling - Inbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Outbound Calling Services Operational
Outbound Calling (SIP) Operational
Toll-Free calling - Outbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Application Platform Add On Services Operational
Call Recording Operational
Transcriptions Operational
Text-to-Speech Operational
CNAM Lookup Operational
Messaging Services Operational
SMS Messaging (SMPP) Operational
MMS Messaging (MM4) Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
International Messaging (HTTP) Operational
REST APIs - HTTP SMS Messaging Operational
REST APIs - HTTP MMS Messaging Operational
Toll Free MMS - Inbound Operational
Toll Free MMS - Outbound Operational
International A2P Messaging Operational
International A2P Platform (SMPP) Operational
International A2P Platform (HTTP) Operational
International A2P Messaging Regional Connectivity Operational
Latin America Operational
APAC Operational
Europe Operational
Middle East & Africa Operational
Number Management Services Operational
New Number Ordering Operational
Number Porting Operational
Inbound Calling - Caller ID Lookup (CNAM) Operational
Line Feature Management ? Operational
9-1-1 Services Operational
9-1-1 Call Routing Service Operational
9-1-1 Provisioning Service Operational
DLR (Dynamic Location Routing) Operational
Direct Network Connection Operational
Network Expansion Service (NES) Operational
Inbound Direct Link Services (DLS) Operational
Outbound Direct Link Services (DLS) Operational
Virtual (cloud) Connection Service Operational
WebRTC Operational
SIP Trunking Operational
Local Market Status ? Operational
120 - Portland, ME Operational
122 - Manchester, NH Operational
124 - Burlington, VT Operational
126 - Springfield, MA Operational
128 - Cambridge, MA Operational
130 - Providence, RI Operational
132 - New York City, NY Operational
133 - Poughkeepsie, NY Operational
134 - Albany, NY Operational
136 - Syracuse, NY Operational
138 - Binghamton, NY Operational
140 - Buffalo, NY Operational
220 - Pleasantville, NJ Operational
222 - Camden, NJ Operational
224 - Newark, NJ Operational
226 - Harrisburg, PA Operational
228 - Philadelphia, PA Operational
230 - Altoona, PA Operational
232 - Scranton, PA Operational
234 - Pittsburgh, PA Operational
236 - Washington, DC Operational
238 - Baltimore, MD Operational
240 - Frederick, MD Operational
244 - Roanoke, VA Operational
246 - Culpeper, VA Operational
248 - Richmond, VA Operational
250 - Lynchburg, VA Operational
252 - Norfolk, VA Operational
254 - Charleston, WV Operational
256 - Clarksburg, WV Operational
320 - Cleveland, OH Operational
322 - Youngstown, OH Operational
324 - Worthington, OH Operational
325 - Akron, OH Operational
326 - Toledo, OH Operational
328 - Dayton, OH Operational
330 - Evansville, IN Operational
332 - South Bend, IN Operational
334 - Fort Wayne, IN Operational
336 - Indianapolis, IN Operational
338 - Bloomington, IN Operational
340 - Southfield, MI Operational
342 - Marquette, MI Operational
344 - Saginaw, MI Operational
348 - Grand Rapids, MI Operational
350 - Appleton, WI Operational
354 - Madison, WI Operational
356 - Milwaukee, WI Operational
358 - Chicago, IL Operational
368 - Peoria, IL Operational
420 - Asheville, NC Operational
422 - Charlotte, NC Operational
424 - Greensboro, NC Operational
426 - Raleigh, NC Operational
428 - Wilmington, NC Operational
432 - Myrtle Beach, SC Operational
434 - Columbia, SC Operational
436 - Charleston, SC Operational
438 - Atlanta, GA Operational
440 - Savannah, GA Operational
442 - Augusta, GA Operational
446 - Macon, GA Operational
448 - Pensacola, FL Operational
452 - Jacksonville, FL Operational
454 - Gainesville, FL Operational
458 - Orlando, FL Operational
460 - Miami, FL Operational
462 - Louisville, KY Operational
468 - Memphis, TN Operational
470 - Nashville, TN Operational
472 - Chattanooga, TN Operational
474 - Knoxville, TN Operational
476 - Birmingham, AL Operational
477 - Huntsville, AL Operational
478 - Montgomery, AL Operational
480 - Mobile, AL Operational
482 - Jackson, MS Operational
486 - Shreveport, LA Operational
488 - Lake Charles, LA Operational
490 - New Orleans, LA Operational
492 - Baton Rouge, LA Operational
520 - St. Louis, MO Operational
522 - Springfield, MO Operational
524 - Kansas City, MO Operational
526 - Fort Smith, AR Operational
528 - Little Rock, AR Operational
532 - Wichita, KS Operational
534 - Topeka, KS Operational
536 - Oklahoma City, OK Operational
538 - Tulsa, OK Operational
540 - El Paso, TX Operational
542 - Midland, TX Operational
544 - Lubbock, TX Operational
546 - Amarillo, TX Operational
548 - Wichita Falls, TX Operational
550 - Abilene, TX Operational
552 - Dallas, TX Operational
554 - Longview, TX Operational
556 - Waco, TX Operational
558 - Austin, TX Operational
560 - Houston, TX Operational
562 - Beaumont, TX Operational
564 - Corpus Christi, TX Operational
566 - San Antonio, TX Operational
568 - Harlingen, TX Operational
620 - Rochester, MN Operational
624 - Duluth, MN Operational
626 - St. Cloud, MN Operational
628 - Minneapolis, MN Operational
632 - Des Moines, IA Operational
634 - Davenport, IA Operational
635 - Cedar Rapids, IA Operational
636 - Fargo, ND Operational
638 - Bismarck,ND Operational
640 - Sioux Falls, SD Operational
644 - Omaha, NE Operational
650 - Billings, MT Operational
652 - Boise, ID Operational
654 - Cheyenne, WY Operational
656 - Denver, CO Operational
658 - Colorado Springs, CO Operational
660 - Salt Lake City, UT Operational
664 - Albuquerque, NM Operational
666 - Phoenix, AZ Operational
668 - Tucson, AZ Operational
670 - Eugene, OR Operational
672 - Portland, OR Operational
674 - Seattle, WA Operational
676 - Spokane, WA Operational
720 - Reno, NV Operational
721 - Las Vegas, NV Operational
722 - San Francisco, CA Operational
724 - Chico, CA Operational
726 - Sacramento, CA Operational
728 - Fresno, CA Operational
730 - Los Angeles, CA Operational
732 - San Diego, CA Operational
734 - Bakersfield, CA Operational
736 - Monterey, CA Operational
738 - Stockton, CA Operational
740 - San Luis Obispo, CA Operational
920 - New Haven, CT Operational
922 - Cincinnati, OH Operational
923 - Mansfield, OH Operational
924 - Erie, PA Operational
927 - Harrisonburg, VA Operational
928 - Charlottesville, VA Operational
949 - Fayetteville, NC Operational
951 - Rocky Mount, NC Operational
952 - Tampa, FL Operational
953 - Tallahassee, FL Operational
956 - Johnson City, TN Operational
958 - Lincoln, NE Operational
973 - Palm Springs, CA Operational
974 - Rochester, NY Operational
Support Operational
Phone Support Operational
Ticketing Support Operational
Help Center Operational
Portals Operational
Bandwidth Dashboard Operational
Application Platform Dashboard Operational
9-1-1 Dashboard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Urgent Database Migration Maintenance Sep 25, 00:00-02:00 EDT
Bandwidth will be performing an urgent database migration which will impact provisioning activities for Bandwidth customers. While all steps have been taken to minimize impact during the maintenance, provisioning will not be available for the following platforms:

Bandwidth Dashboard and API
My.Bandwidth
Application Platform

Additionally, we anticipate that the Bandwidth Dashboard will be inaccessible for the duration of the maintenance.
Posted on Sep 17, 16:09 EDT
Messaging Maintenance - V2 SMS Sep 25, 00:00-02:00 EDT
Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
Posted on Sep 14, 08:12 EDT
SMS Messaging Maintenance - DFW & LAX Sep 29, 00:00-02:00 EDT
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in DFW and LAX. Binds to both DFW and LAX will bounce at separate times but messages will be queued and delivered once both data centers come back online.
Posted on Sep 19, 12:35 EDT
Past Incidents
Sep 23, 2020
Messaging Maintenance - SMS
Completed - The scheduled maintenance has been completed.
Sep 23, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 02:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Sep 22, 16:38 EDT
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Sep 23, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 00:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
338 - Bloomington, IN
344 - Saginaw, MI
522 - Springfield, MO
624 - Duluth, MN
640 - Sioux Falls, SD
922 - Cincinnati, OH
923 - Mansfield, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Sep 22, 16:38 EDT
Messaging Maintenance - Toll Free SMS/MMS
Completed - The scheduled maintenance has been completed.
Sep 23, 03:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 00:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS/MMS messaging platforms. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS/MMS messages may be encountered.
Sep 22, 16:38 EDT
Bandwidth Local Market Impairment - Lata 526 Fort Smith, AR
Resolved - Final: Our carrier has completed repairs and services are stable.

Start Time: SEP 22, 2020 2:39 PM ET
Stop Time: SEP 22, 2020 10:30 PM ET
Sep 23, 02:22 EDT
Monitoring - We observe that services are restored and are monitoring for any further issues.
Sep 22, 23:09 EDT
Identified - Update: Our carrier has identified a fiber cut and is working to complete repairs.
Sep 22, 19:00 EDT
Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.
Sep 22, 15:03 EDT
Sep 22, 2020
Dashboard Latency Issues
Resolved - After monitoring for stability Bandwidth is considering this issue resolved.
Sep 22, 13:12 EDT
Monitoring - Bandwidth has seen dashboard function return to normal processing speeds and we're monitoring for stability.
Sep 22, 12:43 EDT
Investigating - Bandwidth is currently experiencing latency issues in the dashboard that is causing a delay in order submissions, and by effect completions. Relevant teams are engaged in identifying and resolving the issue at this time.
Sep 22, 11:47 EDT
Messaging Maintenance - Toll Free SMS/MMS
Completed - The scheduled maintenance has been completed.
Sep 22, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 00:02 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS/MMS messaging platforms. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS/MMS messages may be encountered.
Sep 21, 19:25 EDT
Messaging Maintenance - SMS
Completed - The scheduled maintenance has been completed.
Sep 22, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 02:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Sep 21, 08:56 EDT
911 Maintenance - ATL 911 SBC
Completed - The scheduled maintenance has been completed.
Sep 22, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 00:02 EDT
Scheduled - Bandwidth will be performing maintenance on our ATL 911 SBC. We do not anticipate any impact to 911 calls during this maintenance, however, customers may choose to route 911 traffic through the geo-redundant DFW 911 SBC for the duration of the maintenance to ensure no interruption in service.

There will be no impact to 911 provisioning during this maintenance.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Sep 1, 10:13 EDT
Sep 21, 2020
Messaging Maintenance - SMS
Completed - The scheduled maintenance has been completed.
Sep 21, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 02:02 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Sep 18, 08:56 EDT
Sep 20, 2020

No incidents reported.

Sep 19, 2020
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Sep 19, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 07:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that may affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
923 - Mansfield, OH
927 - Harrisonburg, VA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Sep 18, 08:56 EDT
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Sep 19, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 21:03 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
320 - Cleveland, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Sep 17, 08:06 EDT
Bandwidth Local Market Impairment - 620 - Rochester, MN
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 09/18/2020 5:23 PM ET

Stop Time: 09/19/2020 7:06 AM ET
Sep 19, 07:08 EDT
Update - Update: We have observed services in this market have recovered and our carrier is continuing to finalize repairs. This incident will be resolved when we confirm all repairs are complete
Sep 19, 05:30 EDT
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Sep 19, 01:20 EDT
Identified - Update: Our carrier has identified an equipment malfunction and is working to complete replacement.
Sep 18, 21:24 EDT
Investigating - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Sep 18, 17:23 EDT
Bandwidth Local Market Impairment - 654 - Cheyenne, WY
Resolved - Final: Our carrier has completed all electrical repairs and service has been restored.

Start Time: 09/18/2020 5:23 ET
Stop Time: 09/19/2020 06:45 ET
Sep 19, 06:48 EDT
Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 19, 02:50 EDT
Update - Our carrier continues to work on an electrical issue.
Sep 19, 01:13 EDT
Identified - Update: Our carrier has identified an equipment malfunction and is working to complete replacement.
Sep 18, 21:24 EDT
Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.
Sep 18, 17:23 EDT
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Sep 19, 06:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Sep 18, 08:56 EDT
Sep 18, 2020
Messaging Maintenance - SMS
Completed - The scheduled maintenance has been completed.
Sep 18, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 02:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Sep 17, 08:06 EDT
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Sep 18, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 01:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

640 - Sioux Falls, SD
728 - Fresno, CA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Sep 17, 08:06 EDT
Sep 17, 2020
Bandwidth Local Market Impairment - 562 - Beaumont, TX
Resolved - Final: Our carrier has replaced the defective hardware and service has been restored.


Start Time: 09/16/2020 2:02 ET

Stop Time: 09/17/2020 06:08 ET
Sep 17, 06:08 EDT
Update - Our carrier is dispatching to replace the defective hardware. No ettr at this time.
Sep 17, 02:36 EDT
Identified - Our carrier has identified defective hardware. The hardware will be replaced as soon as possible. Currently there is no ettr.
Sep 16, 21:48 EDT
Update - Update: Our carrier is continuing to isolate the cause of this incident.
Sep 16, 18:02 EDT
Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.
Sep 16, 14:02 EDT
Messaging Maintenance - SMS
Completed - The scheduled maintenance has been completed.
Sep 17, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 02:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Sep 16, 21:50 EDT
Messaging Maintenance - Toll Free MMS/SMS
Completed - The scheduled maintenance has been completed.
Sep 17, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platforms. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Sep 15, 17:22 EDT
Sep 16, 2020
Bandwidth Local Market Impairment- 953 -Tallahassee, FL
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 09/16/2020 11:00 ET

Stop Time: 09/16/2020 11:23 ET
Sep 16, 19:20 EDT
Update - Update: Our carrier is continuing to isolate the cause of this incident.
Sep 16, 15:22 EDT
Identified - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.
Sep 16, 11:20 EDT
Messaging Maintenance - SMS
Completed - The scheduled maintenance has been completed.
Sep 16, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 02:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Sep 15, 17:22 EDT
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Sep 16, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
522 - Springfield, MO
526 - Fort Smith, AR
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Sep 15, 17:22 EDT
911 Maintenance - DFW 911 SBC
Completed - The scheduled maintenance has been completed.
Sep 16, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance on our DFW 911 SBC. We do not anticipate any impact to 911 calls during this maintenance, however, customers may choose to route 911 traffic through the geo-redundant ATL 911 SBC for the duration of the maintenance to ensure no interruption in service.

There will be no impact to 911 provisioning during this maintenance.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Sep 1, 10:13 EDT
Sep 15, 2020
Possible Inbound Call Failures
Resolved - Between 9:33PM- 10:29PM EDT some customers may have experienced inbound call failures impacting our core voice and V1/V2 platforms.
Sep 15, 21:30 EDT
Bandwidth Dashboard Portal and API Incident
Resolved - We’ve seen continued stabilization of our Portal and APIs and now consider this incident resolved.

Bandwidth Teams will continue to manually activate any remaining port orders affected by this incident. For assistance, please open a support ticket.
Sep 15, 18:12 EDT
Update - Bandwidth Teams continue to monitor for Portal and API stability.

Port Orders that were delayed during this incident continue to be investigated.
Sep 15, 17:37 EDT
Update - Bandwidth Teams continue to monitor for Portal and API stability.

Port Orders that were delayed during this incident continue to be investigated.
Sep 15, 16:40 EDT
Update - Bandwidth Teams continue to monitor for Portal and API stability.

Port Orders that were delayed during this incident continue to be investigated.
Sep 15, 15:42 EDT
Monitoring - Bandwidth Teams have seen the Dashboard Portal stabilize and function as designed. We will continue to monitor stability.

Scheduled port orders during the incident window continue to be investigated.
Sep 15, 13:41 EDT
Identified - Bandwidth Teams have identified the cause of this incident and are working to restore the full functionality of the portal and associated APIs.
Sep 15, 12:47 EDT
Update - Bandwidth teams continue to investigate the Bandwidth Dashboard Portal and API incident.

Customers accessing the portal may have the main log-in page load, however will not be able to proceed even with correct credentials. Users are asked to not reset passwords at this time.

Port Orders scheduled to active at 11:30 am eastern or later will be delayed in activation during this incident.

Number Ordering on our V1 platform is also impacted by this incident.
Sep 15, 12:17 EDT
Investigating - Bandwidth Teams are currently investigating an incident impacting the Bandwidth Dashboard Portal and API's. At this time the Portal may display latency or be non-responsive. All teams are actively engaged.
Sep 15, 11:26 EDT
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Sep 15, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 00:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

344 - Saginaw, MI
640 - Sioux Falls, SD

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Sep 14, 08:12 EDT
Sep 14, 2020
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Sep 14, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Sep 11, 17:19 EDT
Sep 13, 2020
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Sep 13, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 22:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
640 - Sioux Falls, SD

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Sep 11, 17:19 EDT
Sep 12, 2020
Market Incident - Possible Dropped Calls
Resolved - For a brief period of time between 9:50 AM and 9:54 AM EST, customers may have experienced dropped calls. The following markets were affected:

120 - Portland, ME
122 - Manchester, NH
128 - Brockton, MA
130 - Providence, RI
132 - Queens, NY
134 - Gloversville, NY
136 - Earlville, NY
138 - Binghamton, NY
224 - Clinton (Hunterdon), NJ
226 - Carlisle, PA
228 - Philadelphia, PA
230 - Altoona, PA
236 - Washington, DC
238 - Baltimore, MD
240 - Frederick, MD
248 - Richmond, VA
254 - Huntington, WV
328 - Dayton, OH
330 - Evansville, IN
334 - Fort Wayne, IN
336 - Kokomo, IN
356 - Milwaukee, WI
424 - Greensboro, NC
430 - Union, SC
438 - Atlanta, GA
436 - Charleston, SC
458 - Orlando, FL
460 - Miami, FL
462 - Louisville, KY
920 - New Britain, CT
951 - Rocky Mt, NC
952 - Tampa, FL
Sep 12, 10:00 EDT
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Sep 12, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 22:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
640 - Sioux Falls, SD

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Sep 10, 17:33 EDT
Bandwidth Local Market Impairment -LATA 670 Eugene, OR
Resolved - Final: Our carrier advised the circuit auto recovered and that they are investigating so they may provide an rfo.

Start Time:09/11/2020 8:36 ET
Stop Time:09/12/2020 03:02 ET
Sep 12, 03:06 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Sep 11, 21:50 EDT
Messaging Maintenance - International
Completed - The scheduled maintenance has been completed.
Sep 12, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 18:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's international messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound messages.
Sep 11, 17:19 EDT
Bandwidth Local Market Impairment - 526- Fort Smith, AR
Resolved - Final: Our carrier has completed all necessary repairs (fiber cut/equipment failure) and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 4:55 PM ET
Stop Time: 8:35 PM ET
Sep 12, 01:29 EDT
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing fiber cut repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 11, 21:30 EDT
Investigating - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Sep 11, 17:20 EDT
Sep 11, 2020
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Sep 11, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 03:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

650 - Billings, MT
670 - Eugene, OR
724 - Chico, CA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Sep 10, 17:33 EDT
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Sep 11, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

220 - Pleasantville, NJ
256 - Clarksburg, WV
344 - Saginaw, MI
522 - Springfield, MO
554 - Longview, TX
640 - Sioux Falls, SD

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Sep 10, 17:33 EDT
Messaging Maintenance - V2 SMS
Completed - The scheduled maintenance has been completed.
Sep 11, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
Aug 27, 08:03 EDT
Sep 10, 2020
Bandwidth Dashboard & Porting Latency
Resolved - With continued stability, we consider this incident resolved.
Sep 10, 11:22 EDT
Monitoring - Bandwidth teams continue to monitor for on-going stability.
Sep 10, 09:42 EDT
Update - Bandwidth teams continue to investigate latency on the Dashboard Portal. Currently Porting actions are experiencing latency in completion.
Sep 10, 09:06 EDT
Investigating - We are currently investigating latency on the Bandwidth Dashboard platform. We are taking steps to mitigate the issue. Updates to follow.
Sep 10, 08:58 EDT
Bandwidth Local Market Impairment - 526- Fort Smith, AR
Resolved - Services in this market have recovered and our carrier is hands off.
Sep 10, 09:14 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Sep 10, 07:04 EDT
Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Sep 10, 03:35 EDT
Update - Our carrier continues with their repair efforts. No ettr at this time.
Sep 10, 01:39 EDT
Update - Our carrier continues with their repair efforts. Currently there is no ettr.
Sep 9, 21:48 EDT
Identified - Update: Our carrier has identified a fiber cut and is working to complete repairs.
Sep 9, 18:05 EDT
Investigating - We are again experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Sep 9, 14:05 EDT
Monitoring - Repairs have completed and we are seeing services restored.
Sep 8, 23:40 EDT
Update - Update: Our carrier has identified a fiber cut and is working to complete repairs.
Sep 8, 20:50 EDT
Update - Update: Our carrier has identified a fiber cut and is working to complete repairs.
Sep 8, 17:00 EDT
Identified - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.
Sep 8, 13:01 EDT
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Sep 10, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 01:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
344 - Saginaw, MI
540 - El Paso, TX
550 - Abilene, TX
564 - Corpus Christi, TX
640 - Sioux Falls, SD
650 - Billings, MT
670 - Eugene, OR
724 - Chico, CA
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Sep 9, 23:08 EDT
Messaging Maintenance - SMS
Completed - The scheduled maintenance has been completed.
Sep 10, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 02:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Sep 9, 23:08 EDT
Messaging Maintenance - Toll Free MMS/SMS
Completed - The scheduled maintenance has been completed.
Sep 10, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Sep 8, 11:33 EDT
Sep 9, 2020
Bandwidth Dashboard Latency
Resolved - The latency issues have been resolved.
Sep 9, 17:07 EDT
Update - We are continuing to investigate this issue.
Sep 9, 15:46 EDT
Update - We are continuing to investigate this issue.
Sep 9, 14:53 EDT
Investigating - The Bandwidth Dashboard is experiencing latency with services. We are currently investigating the cause.
Sep 9, 14:24 EDT
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Sep 9, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 01:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
540 - El Paso, TX
640 - Sioux Falls, SD
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Sep 8, 11:33 EDT
Messaging Maintenance - SMS
Completed - The scheduled maintenance has been completed.
Sep 9, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 02:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Sep 8, 11:33 EDT
Emergency Network Maintenance - RDU Data Center
Completed - The scheduled maintenance has been completed.
Sep 9, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 00:06 EDT
Scheduled - Bandwidth will be performing emergency network maintenance in our RDU data center to perform an upgrade on a switch. Bandwidth is taking all necessary steps to eliminate impact during the maintenance window.

During the upgrade, number management and provisioning services including searching inventory, viewing orders, placing orders or performing any other portal/API functions will be intermittently unavailable for the following platforms:

EVS/911 Dashboard, 911 API, CNAM HTTP API
My.Bandwidth
Application Platform

The Bandwidth Dashboard and API will be unavailable to process orders during three separate times for up to 10 minutes each time.

The following services will not be impacted during the maintenance:

Inbound Voice (Origination) Calling
Outbound Voice (Termination) Calling
Emergency (911) Voice Calling
SMS/MMS Messaging
HTTP Voice/Messaging services

For any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Sep 8, 20:35 EDT
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