Status

All Systems Operational

Status

Under Maintenance

Status

Degraded Performance

Status

Partial Outage

Status

Major Outage

Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

All Systems Operational

Inbound Calling Services Operational

Inbound Calling (SIP) Operational

Toll-Free calling - Inbound (SIP) Operational

REST APIs - HTTP Voice Operational

REST APIs - SIP Voice Operational

BXML Operational

Outbound Calling Services Operational

Outbound Calling (SIP) Operational

Toll-Free calling - Outbound (SIP) Operational

REST APIs - HTTP Voice Operational

REST APIs - SIP Voice Operational

BXML Operational

Application Platform Add On Services Operational

Call Recording Operational

Transcriptions Operational

Text-to-Speech Operational

CNAM Lookup Operational

Messaging Services Operational

SMS Messaging (SMPP) Operational

MMS Messaging (MM4) Operational

Toll-Free SMS - Inbound Operational

Toll-Free SMS - Outbound Operational

International Messaging (HTTP) Operational

REST APIs - HTTP SMS Messaging Operational

REST APIs - HTTP MMS Messaging Operational

Number Management Services Operational

New Number Ordering Operational

Number Porting Operational

Inbound Calling - Caller ID Lookup (CNAM) Operational

Line Feature Management Operational

9-1-1 Services Operational

9-1-1 Call Routing Service Operational

9-1-1 Provisioning Service Operational

DLR (Dynamic Location Routing) Operational

SIP Trunking Operational

Local Market Status Operational

120 - Portland, ME Operational

122 - Manchester, NH Operational

124 - Burlington, VT Operational

126 - Springfield, MA Operational

128 - Cambridge, MA Operational

130 - Providence, RI Operational

132 - New York City, NY Operational

133 - Poughkeepsie, NY Operational

134 - Albany, NY Operational

136 - Syracuse, NY Operational

138 - Binghamton, NY Operational

140 - Buffalo, NY Operational

220 - Pleasantville, NJ Operational

222 - Camden, NJ Operational

224 - Newark, NJ Operational

226 - Harrisburg, PA Operational

228 - Philadelphia, PA Operational

230 - Altoona, PA Operational

232 - Scranton, PA Operational

234 - Pittsburgh, PA Operational

236 - Washington, DC Operational

238 - Baltimore, MD Operational

240 - Frederick, MD Operational

244 - Roanoke, VA Operational

246 - Culpeper, VA Operational

248 - Richmond, VA Operational

250 - Lynchburg, VA Operational

252 - Norfolk, VA Operational

254 - Charleston, WV Operational

256 - Clarksburg, WV Operational

320 - Cleveland, OH Operational

322 - Youngstown, OH Operational

324 - Worthington, OH Operational

325 - Akron, OH Operational

326 - Toledo, OH Operational

328 - Dayton, OH Operational

330 - Evansville, IN Operational

332 - South Bend, IN Operational

334 - Fort Wayne, IN Operational

336 - Indianapolis, IN Operational

338 - Bloomington, IN Operational

340 - Southfield, MI Operational

342 - Marquette, MI Operational

344 - Saginaw, MI Operational

348 - Grand Rapids, MI Operational

350 - Appleton, WI Operational

354 - Madison, WI Operational

356 - Milwaukee, WI Operational

358 - Chicago, IL Operational

368 - Peoria, IL Operational

420 - Asheville, NC Operational

422 - Charlotte, NC Operational

424 - Greensboro, NC Operational

426 - Raleigh, NC Operational

428 - Wilmington, NC Operational

432 - Myrtle Beach, SC Operational

434 - Columbia, SC Operational

436 - Charleston, SC Operational

438 - Atlanta, GA Operational

440 - Savannah, GA Operational

442 - Augusta, GA Operational

446 - Macon, GA Operational

448 - Pensacola, FL Operational

452 - Jacksonville, FL Operational

454 - Gainesville, FL Operational

458 - Orlando, FL Operational

460 - Miami, FL Operational

462 - Louisville, KY Operational

468 - Memphis, TN Operational

470 - Nashville, TN Operational

472 - Chattanooga, TN Operational

474 - Knoxville, TN Operational

476 - Birmingham, AL Operational

477 - Huntsville, AL Operational

478 - Montgomery, AL Operational

480 - Mobile, AL Operational

482 - Jackson, MS Operational

486 - Shreveport, LA Operational

488 - Lake Charles, LA Operational

490 - New Orleans, LA Operational

492 - Baton Rouge, LA Operational

520 - St. Louis, MO Operational

522 - Springfield, MO Operational

524 - Kansas City, MO Operational

526 - Fort Smith, AR Operational

528 - Little Rock, AR Operational

532 - Wichita, KS Operational

534 - Topeka, KS Operational

536 - Oklahoma City, OK Operational

538 - Tulsa, OK Operational

540 - El Paso, TX Operational

542 - Midland, TX Operational

544 - Lubbock, TX Operational

546 - Amarillo, TX Operational

548 - Wichita Falls, TX Operational

550 - Abilene, TX Operational

552 - Dallas, TX Operational

554 - Longview, TX Operational

556 - Waco, TX Operational

558 - Austin, TX Operational

560 - Houston, TX Operational

562 - Beaumont, TX Operational

564 - Corpus Christi, TX Operational

566 - San Antonio, TX Operational

568 - Harlingen, TX Operational

620 - Rochester, MN Operational

624 - Duluth, MN Operational

626 - St. Cloud, MN Operational

628 - Minneapolis, MN Operational

632 - Des Moines, IA Operational

634 - Davenport, IA Operational

635 - Cedar Rapids, IA Operational

636 - Fargo, ND Operational

638 - Bismarck,ND Operational

640 - Sioux Falls, SD Operational

644 - Omaha, NE Operational

650 - Billings, MT Operational

652 - Boise, ID Operational

654 - Cheyenne, WY Operational

656 - Denver, CO Operational

658 - Colorado Springs, CO Operational

660 - Salt Lake City, UT Operational

664 - Albuquerque, NM Operational

666 - Phoenix, AZ Operational

668 - Tucson, AZ Operational

670 - Eugene, OR Operational

672 - Portland, OR Operational

674 - Seattle, WA Operational

676 - Spokane, WA Operational

720 - Reno, NV Operational

721 - Las Vegas, NV Operational

722 - San Francisco, CA Operational

724 - Chico, CA Operational

726 - Sacramento, CA Operational

728 - Fresno, CA Operational

730 - Los Angeles, CA Operational

732 - San Diego, CA Operational

734 - Bakersfield, CA Operational

736 - Monterey, CA Operational

738 - Stockton, CA Operational

740 - San Luis Obispo, CA Operational

920 - New Haven, CT Operational

922 - Cincinnati, OH Operational

923 - Mansfield, OH Operational

924 - Erie, PA Operational

927 - Harrisonburg, VA Operational

928 - Charlottesville, VA Operational

949 - Fayetteville, NC Operational

951 - Rocky Mount, NC Operational

952 - Tampa, FL Operational

953 - Tallahassee, FL Operational

956 - Johnson City, TN Operational

958 - Lincoln, NE Operational

973 - Palm Springs, CA Operational

974 - Rochester, NY Operational

Support Operational

Phone Support Operational

Ticketing Support Operational

Help Center Operational

Portals Operational

Bandwidth Dashboard Operational

Application Platform Dashboard Operational

9-1-1 Dashboard Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Market Maintenance - LATA 974 Rochester, NY Dec 14, 03:00-06:00 EST

Bandwidth will be performing maintenance on the voice network and we have determined there will be impact on inbound local and long distance calling in LATA 974 Rochester, NY. We are taking all necessary steps to minimize impact and expect only a brief service interruption during the maintenance window. There will be no impact to outbound calling during this maintenance event.

For any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Dec 4, 14:42 EST

Past Incidents

Dec 13, 2018

No incidents reported today.

Dec 12, 2018

No incidents reported.

Dec 11, 2018

Bandwidth Local Market Impairment - LATA:338 (Bloomington, IN|Columbus, IN|Vincennes, IN)

Resolved - Final: Our carrier has completed all necessary repairs (fiber cut/equipment failure) and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 12/11/2018 00:19 EST
Stop Time: 12/11/2018 03:13 EST
Dec 11, 03:14 EST

Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Dec 11, 00:18 EST

Dec 10, 2018

Toll Free Messaging Latency (SMPP)

Resolved - Bandwidth observed Toll-Free messaging latency within a vendor's network. Bandwidth queued outbound messages and later delivered held messages when the vendor's network recovered. This latency was witnessed between December 10th, 11:30 and December 11th 01:41
Dec 10, 11:30 EST

Dec 9, 2018

No incidents reported.

Dec 8, 2018

Network Maintenance - LAX Data Center

Completed - The scheduled maintenance has been completed.
Dec 8, 06:56 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 00:00 EST

Scheduled - Bandwidth will be performing IP Network maintenance in our LAX data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the LAX data center.

Inbound Voice (origination) calls: We anticipate service disruption for a small portion of inbound calls in the following local markets served out of the LAX data center:

620 - Rochester, MN
626 - St. Cloud, MN
636 - Fargo, ND
650 - Billings, MT
654 - Cheyenne, WY
668 - Tucson, AZ
670 - Eugene, OR
676 - Spokane, WA
720 - Reno, NV
724 - Chico, CA
728 - Fresno, CA
734 - Bakersfield, CA
736 - Monterey, CA
740 - San Luis Obispo, CA
973 - Palm Springs, CA

Outbound Voice (termination) calls: We suggest that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

SMS/MMS Messaging: We advise customers to point their outbound message traffic to our DFW data center to avoid any service disruption.

The following services will not be impacted during the maintenance:
Emergency (911) voice calling
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Nov 20, 10:35 EST

Dec 7, 2018

No incidents reported.

Dec 6, 2018

Intermittent Calling Impairment

Resolved - Bandwidth has been advised by AT&T that their network has restored and calls are processing as expected. The Bandwidth NOC Team has also verified we are seeing calls process as expected via AT&T for both Voice and 9-1-1 Traffic. We consider this incident resolved and are closing this incident.
Dec 6, 13:49 EST

Identified - Bandwidth is seeing improvements within the AT&T Network, however, some intermittent impairments are still being observed by our NOC Team- but at a much less frequent rate. This applies to both Voice and 9-1-1 Traffic. The Bandwidth network has remained stable and processed calls as expected during the duration of AT&T's impairment.
Dec 6, 12:47 EST

Update - At this time, specific markets in the southeastern US could be impacted for inbound and outbound services. Bandwidth NOC continues to escalate this issue with AT&T to determine the cause and resolution. The markets impacted are 420 - Asheville, 422 - Charlotte, 424, Greensboro, 426 - Raleigh, 428 - Wilmington, 430 - Greenville, SC, 432 - Florence, SC, 434 - Columbia, SC, 436 - Charleston, SC, 452 - Jacksonville, FL, 454 - Gainesville, FL, 458 - Orlando, FL, and 460- Miami, FL.
Dec 6, 11:58 EST

Update - At this time, only AT&T SouthEast (legacy BellSouth) regions are impacted for inbound and outbound services. 9-1-1 calls are processing as designed during an industry impairment of this kind. As AT&T is having interment impairments with selective routers, Bandwidth Customers may notice some 9-1-1 calls processed by our Emergency Call Center and ultimately by the proper PSAP.
Dec 6, 11:00 EST

Investigating - Bandwidth is observing an impairment within AT&T's network intermittently affecting industry calls including calling to the Bandwidth Network. We are actively engaged with this carrier and will provide updates as available.
Dec 6, 10:19 EST

MMS Messaging Maintenance - DFW

Completed - The scheduled maintenance has been completed.
Dec 6, 04:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 00:00 EST

Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in MMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.

All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Nov 16, 14:39 EST

Dec 5, 2018

Bandwidth Local Market Impairment - LATA:338 (Bloomington, IN|Columbus, IN|Vincennes, IN)

Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 12/05/2018 2:56 PM EST

Stop Time: 12/05/2018 10:00 PM EST
Dec 5, 22:00 EST

Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Dec 5, 19:57 EST

Identified - Update: Our carrier has identified a fiber cut and is working to complete repairs.
Dec 5, 18:56 EST

Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.
Dec 5, 14:56 EST

Dec 4, 2018

MMS Messaging Maintenance - LAX

Completed - The scheduled maintenance has been completed.
Dec 4, 04:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 00:00 EST

Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in MMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Nov 16, 14:40 EST

Voice Proxy Maintenance - Bandwidth 7 & Bandwidth 9

Completed - The scheduled maintenance has been completed.
Dec 4, 04:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 00:00 EST

Scheduled - Bandwidth will be performing maintenance on the Bandwidth 7 & 9 voice proxies. While Bandwidth is taking necessary steps to minimize impact, there will be brief service disruption. Outbound voice traffic will experience a one-time drop of any calls that are in the setup/initialization process during the maintenance window. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted.

Customers currently connected directly to Bandwidth SBCs will not be impacted by this maintenance and can ignore this maintenance notification.

For any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Nov 8, 13:18 EST

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018

No incidents reported.

Status

All Systems Operational

Status

Under Maintenance

Status

Degraded Performance

Status

Partial Outage

Status

Major Outage

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