Status

All Systems Operational

Status

Under Maintenance

Status

Degraded Performance

Status

Partial Outage

Status

Major Outage


Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Update - Update: Our carrier has isolated the cause of this incident and is working to finalize repairs as soon as possible.
Sep 18, 19:01 EDT
Update - Update: Our carrier has isolated the cause of this incident and is working to finalize repairs as soon as possible.
Sep 18, 14:47 EDT
Update - Update: Our carrier has isolated the cause of this incident and is working to finalize repairs as soon as possible.
Sep 18, 10:57 EDT
Update - Update: Our carrier has isolated the cause of this incident and is working to finalize repairs as soon as possible.
Sep 18, 06:52 EDT
Update - Update: Our carrier has isolated the cause of this incident and is working to finalize repairs as soon as possible.
Sep 18, 03:21 EDT
Update - Update: Our carrier has identified an issue with a card and is working on the repairs at this time.
Sep 17, 23:23 EDT
Update - Update: Our carrier has identified an issue with a card and is working on the repairs at this time.
Sep 17, 19:32 EDT
Update - Update: Our carrier has identified an issue with a card and is working on the repairs at this time
Sep 17, 15:46 EDT
Update - Update: Our carrier has isolated the cause of this incident and is working to finalize repairs as soon as possible.
Sep 17, 11:55 EDT
Update - Update: Our carrier is continuing to isolate the cause of this incident. We are working with our carrier for resolution.
Sep 17, 07:54 EDT
Update - Update: Our carrier is continuing to isolate the cause of this incident. We are working with our carrier for resolution.
Sep 17, 04:30 EDT
Update - Update: Our carrier is continuing to isolate the cause of this incident. We are working with our carrier for resolution.
Sep 17, 00:31 EDT
Update - Update: Our carrier is continuing to isolate the cause of this incident.
Sep 16, 20:30 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Sep 16, 16:18 EDT
Inbound Calling Services Operational
Inbound Calling (SIP)   Operational
Toll-Free calling - Inbound (SIP)   Operational
REST APIs - HTTP Voice   Operational
REST APIs - SIP Voice   Operational
BXML   Operational
Outbound Calling Services Operational
Outbound Calling (SIP)   Operational
Toll-Free calling - Outbound (SIP)   Operational
REST APIs - HTTP Voice   Operational
REST APIs - SIP Voice   Operational
BXML   Operational
Add On Services Operational
Call Recording   Operational
Transcriptions   Operational
Text-to-Speech   Operational
CNAM Lookup   Operational
Messaging Services Operational
SMS Messaging (SMPP)   Operational
MMS Messaging (SMPP)   Operational
Toll-Free SMS - Inbound   Operational
Toll-Free SMS - Outbound   Operational
International Messaging (HTTP)   Operational
International messaging (SIP)   Operational
REST APIs - HTTP SMS Messaging   Operational
REST APIs - HTTP MMS Messaging   Operational
Number Management Services Operational
New Number Ordering   Operational
Number Portability   Operational
Inbound Calling - Caller ID Lookup (CNAM)   Operational
Updating Phone Number Caller ID (LIDB)   Operational
9-1-1 Services Operational
NextGen 9-1-1 (Alabama)   Operational
EVS 9-1-1 Call Routing Service   Operational
9-1-1 Provisioning Service   Operational
DLR (Dynamic Location Routing)   Operational
SIP Trunking   Operational
Local Market Status ? Major Outage
120 - Portland, ME   Operational
122 - Manchester, NH   Operational
124 - Burlington, VT   Operational
126 - Springfield, MA   Operational
128 - Cambridge, MA   Operational
130 - Providence, RI   Operational
132 - New York City, NY   Operational
133 - Poughkeepsie, NY   Operational
134 - Albany, NY   Operational
136 - Syracuse, NY   Operational
138 - Binghamton, NY   Operational
140 - Buffalo, NY   Operational
220 - Pleasantville, NJ   Operational
222 - Camden, NJ   Operational
224 - Newark, NJ   Operational
226 - Harrisburg, PA   Operational
228 - Philadelphia, PA   Operational
230 - Altoona, PA   Operational
232 - Scranton, PA   Operational
234 - Pittsburgh, PA   Operational
236 - Washington, DC   Operational
238 - Baltimore, MD   Operational
240 - Frederick, MD   Operational
244 - Roanoke, VA   Operational
246 - Culpeper, VA   Operational
248 - Richmond, VA   Operational
250 - Lynchburg, VA   Operational
252 - Norfolk, VA   Operational
254 - Charleston, WV   Operational
256 - Clarksburg, WV   Operational
320 - Cleveland, OH   Operational
322 - Youngstown, OH   Operational
324 - Worthington, OH   Operational
325 - Akron, OH   Operational
326 - Toledo, OH   Operational
328 - Dayton, OH   Operational
330 - Evansville, IN   Operational
332 - South Bend, IN   Operational
334 - Fort Wayne, IN   Operational
336 - Indianapolis, IN   Operational
338 - Bloomington, IN   Major Outage
340 - Southfield, MI   Operational
342 - Marquette, MI   Operational
344 - Saginaw, MI   Operational
348 - Grand Rapids, MI   Operational
350 - Appleton, WI   Operational
354 - Madison, WI   Operational
356 - Milwaukee, WI   Operational
358 - Chicago, IL   Operational
368 - Peoria, IL   Operational
420 - Asheville, NC   Operational
422 - Charlotte, NC   Operational
424 - Greensboro, NC   Operational
426 - Raleigh, NC   Operational
428 - Wilmington, NC   Operational
432 - Myrtle Beach, SC   Operational
434 - Columbia, SC   Operational
436 - Charleston, SC   Operational
438 - Atlanta, GA   Operational
440 - Savannah, GA   Operational
442 - Augusta, GA   Operational
446 - Macon, GA   Operational
448 - Pensacola, FL   Operational
452 - Jacksonville, FL   Operational
454 - Gainesville, FL   Operational
458 - Orlando, FL   Operational
460 - Miami, FL   Operational
462 - Louisville, KY   Operational
468 - Memphis, TN   Operational
470 - Nashville, TN   Operational
472 - Chattanooga, TN   Operational
474 - Knoxville, TN   Operational
476 - Birmingham, AL   Operational
477 - Huntsville, AL   Operational
478 - Montgomery, AL   Operational
480 - Mobile, AL   Operational
482 - Jackson, MS   Operational
486 - Shreveport, LA   Operational
488 - Lake Charles, LA   Operational
490 - New Orleans, LA   Operational
492 - Baton Rouge, LA   Operational
520 - St. Louis, MO   Operational
522 - Springfield, MO   Operational
524 - Kansas City, MO   Operational
526 - Fort Smith, AR   Operational
528 - Little Rock, AR   Operational
532 - Wichita, KS   Operational
534 - Topeka, KS   Operational
536 - Oklahoma City, OK   Operational
538 - Tulsa, OK   Operational
540 - El Paso, TX   Operational
542 - Midland, TX   Operational
544 - Lubbock, TX   Operational
546 - Amarillo, TX   Operational
548 - Wichita Falls, TX   Operational
550 - Abilene, TX   Operational
552 - Dallas, TX   Operational
554 - Longview, TX   Operational
556 - Waco, TX   Operational
558 - Austin, TX   Operational
560 - Houston, TX   Operational
562 - Beaumont, TX   Operational
564 - Corpus Christi, TX   Operational
566 - San Antonio, TX   Operational
568 - Harlingen, TX   Operational
620 - Rochester, MN   Operational
624 - Duluth, MN   Operational
626 - St. Cloud, MN   Operational
628 - Minneapolis, MN   Operational
632 - Des Moines, IA   Operational
634 - Davenport, IA   Operational
635 - Cedar Rapids, IA   Operational
636 - Fargo, ND   Operational
638 - Bismarck,ND   Operational
640 - Sioux Falls, SD   Operational
644 - Omaha, NE   Operational
650 - Billings, MT   Operational
652 - Boise, ID   Operational
654 - Cheyenne, WY   Operational
656 - Denver, CO   Operational
658 - Colorado Springs, CO   Operational
660 - Salt Lake City, UT   Operational
664 - Albuquerque, NM   Operational
666 - Phoenix, AZ   Operational
668 - Tucson, AZ   Operational
670 - Eugene, OR   Operational
672 - Portland, OR   Operational
674 - Seattle, WA   Operational
676 - Spokane, WA   Operational
720 - Reno, NV   Operational
721 - Las Vegas, NV   Operational
722 - San Francisco, CA   Operational
724 - Chico, CA   Operational
726 - Sacramento, CA   Operational
728 - Fresno, CA   Operational
730 - Los Angeles, CA   Operational
732 - San Diego, CA   Operational
734 - Bakersfield, CA   Operational
736 - Monterey, CA   Operational
738 - Stockton, CA   Operational
740 - San Luis Obispo, CA   Operational
920 - New Haven, CT   Operational
922 - Cincinnati, OH   Operational
923 - Mansfield, OH   Operational
924 - Erie, PA   Operational
927 - Harrisonburg, VA   Operational
928 - Charlottesville, VA   Operational
949 - Fayetteville, NC   Operational
951 - Rocky Mount, NC   Operational
952 - Tampa, FL   Operational
953 - Tallahassee, FL   Operational
956 - Johnson City, TN   Operational
958 - Lincoln, NE   Operational
973 - Palm Springs, CA   Operational
974 - Rochester, NY   Operational
Support Operational
Phone Support   Operational
Ticketing Support   Operational
Help Center   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Bandwidth will be performing urgent maintenance on our messaging platform. There will be a brief delay in SMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Sep 18, 12:23 EDT
Application Platform Maintenance Sep 20, 05:00-06:00 EDT
Bandwidth will be performing maintenance on the Application Platform. During this maintenance window, there will be a one-time drop of any calls or messages that are in the setup/initialization process. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted. Any messages already sent will also not be impacted.
Posted on Sep 10, 10:30 EDT
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in MMS/SMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.

All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Sep 18, 12:26 EDT
Bandwidth will be performing urgent maintenance on our messaging platform. There will be a brief delay in MMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Sep 18, 12:28 EDT
LAX West Coast SBC 03 Maintenance Sep 28, 02:00-05:00 EDT
Bandwidth will be performing maintenance on the West Coast SBC 03 (LAX). It is anticipated that the SBC will be unavailable for the duration of the event impacting outbound (termination) calling. There will be no impact to inbound (origination) calling.

The Secondary West Coast SBC 03 (DFW) will be unaffected during this event. Customers may choose to point all traffic at the Secondary West Coast SBC 03 to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Sep 18, 17:17 EDT
Bandwidth will be performing network maintenance in our JFK data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the JFK data center.

Inbound Voice (origination) calls: We anticipate service disruption for a small portion of inbound calls in the following local markets served out of the JFK data center:

120 - Portland, ME
122 - Manchester, NH
124 - Burlington, VT
126 - Springfield, MA
133 - Poughkeepsie, NY
138 - Binghamton, NY
220 - Pleasantville, NJ
246 - Culpeper, VA
250 - Lynchburg, VA
254 - Charleston, WV
256 - Clarksburg, WV
322 - Youngstown, OH
326 - Toledo, OH
330 - Evansville, IN
334 - Fort Wayne, IN
354 - Madison, WI
434 - Columbia, SC
923 - Mansfield, OH
927 - Harrisonburg, VA
928 - Charlottesville, VA
956 - Johnson City, TN
974 - Rochester, NY

Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

The following services will not be impacted during the maintenance:
Emergency (911) Voice Calling
SMS/MMS Messaging
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Sep 18, 17:10 EDT
Update - Due to anticipated inclement weather forecasted for North Carolina, this event is being rescheduled to October 6, 2018 00:00 ET.
Sep 11, 11:52 EDT
Scheduled - Bandwidth will be performing network maintenance in our RDU data center. Bandwidth is taking all necessary steps to eliminate impact during the maintenance window.

Number management and provisioning services including searching inventory, viewing orders, placing orders or performing any other portal/API functions will be unreachable at various times throughout the event on the following platforms:

EVS/911 Dashboard, 911 API, CNAM HTTP API
Bandwidth Dashboard
My.Bandwidth
Application Platform

The following services will not be impacted during the maintenance:

Inbound Voice (Origination) Calling
Outbound Voice (Termination) Calling
Emergency (911) Voice Calling
SMS/MMS Messaging
HTTP Voice/Messaging services

For any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Sep 6, 20:18 EDT
Past Incidents
Sep 18, 2018
Resolved - Our services in the Wilmington, NC market have remained stable since Saturday afternoon. This outage was caused by the loss of power to a POP as a result of Hurricane Florence. That POP remains on generator power at this time, with no known date of primary power restoration. We are going to go ahead and close this outage notification, though, as the service is stable.

Bandwidth will continue to closely monitor services in this market, and should they be impacted again, we will send out another notification.
Sep 18, 09:13 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 18, 06:51 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 18, 03:21 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 17, 23:22 EDT
Update - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 17, 17:47 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 17, 13:56 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 17, 07:00 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 17, 03:00 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 16, 23:00 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 16, 18:54 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 16, 15:01 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 16, 11:02 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 16, 07:03 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 16, 03:00 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 15, 23:00 EDT
Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 15, 18:55 EDT
Update - Our carrier has identified the issue and is working to resolve the issue. We are continuing to work with our carrier for resolution of this issue.
Sep 15, 14:54 EDT
Update - Our carrier has identified the issue and is working to resolve the issue. We are continuing to work with our carrier for resolution of this issue.
Sep 15, 10:59 EDT
Update - We are continuing to work with our carrier for resolution of this issue.
Sep 15, 10:43 EDT
Update - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.
Sep 15, 06:43 EDT
Identified - Our carrier has identified the issue and is working to resolve the issue.
Sep 14, 21:15 EDT
Investigating - We are experiencing an issue on the Bandwidth network. We are currently working with our carrier for resolution.
Sep 14, 17:35 EDT
Sep 17, 2018
Resolved - This incident has been resolved.
Sep 17, 14:01 EDT
Monitoring - We want to let you know that Bandwidth is actively monitoring our network in relation to any potential impacts from Hurricane Florence. Bandwidth’s core network facilities are not in the storm’s track at this time. Although no one can perfectly predict the future, our core network operates in a geo-redundant fashion and is designed to be resilient against situations such as this. Our team is standing by, ready to act if any service disruptions should occur.

Our Network Operations Center will continue to monitor the storm’s path and potential impact closely throughout the event. We will notify you immediately if we observe any degradation in Bandwidth’s services.

Bandwidth has resources along with tested procedures in place and standing by to ensure our Raleigh, NC, Denver CO, and Rochester NY offices remain operational regardless of the impact of the storm to meet the needs of our customers.

Should you experience any issues with your service, please contact our support team at bandwidth.com/support or by calling (855) 864-7776.

For those impacted by the severe weather, please stay safe.

Thank you,
Bandwidth Operations Team
bandwidth.com/support
(855) 864-7776
Sep 11, 10:22 EDT
Sep 16, 2018
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: September 14, 2018 14:15 ET
Stop Time: September 14, 2018 17:00 ET
Sep 16, 23:12 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 16, 18:53 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 16, 15:00 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 16, 11:07 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 16, 07:03 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 16, 03:01 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 15, 23:01 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 15, 18:51 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 15, 15:02 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 15, 10:57 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 15, 07:00 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 15, 03:03 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 14, 22:58 EDT
Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 14, 18:50 EDT
Update - We are continuing to investigate this issue.
Sep 14, 14:56 EDT
Investigating - We are experiencing an issue on the Bandwidth network. We are currently working with our carrier for resolution.
Sep 14, 14:46 EDT
Sep 14, 2018
Completed - The scheduled maintenance has been completed.
Sep 14, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 00:00 EDT
Update - This maintenance has been rescheduled to September 14 00:00 ET.
Sep 11, 13:10 EDT
Scheduled - Bandwidth will be performing urgent maintenance on our messaging platform. There will be a brief delay in MMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Sep 6, 19:08 EDT
Sep 13, 2018
Resolved - We have seen the issue stabilize with number ordering in the Bandwidth Dashboard. We now consider this issue resolved. If you have further questions about this incident, please open a ticket at bandwidth.com/support.
Sep 13, 21:17 EDT
Monitoring - We have seen stabilization of number management in the Bandwidth Dashboard. Orders placed between roughly 5pm EDT and 7pm EDT have completed within the database, even though a query of the order may result in an error. We are continuing to monitor for stabilization.
Sep 13, 20:36 EDT
Identified - We have identified the issue causing the Number Management issues in the Bandwidth Dashboard. All relevant parties are engaged.
Sep 13, 19:46 EDT
Investigating - Bandwidth is currently investigating an incident involving number management with our Bandwidth Dashboard. Internal teams are currently investigating to resolve this incident.
Sep 13, 19:23 EDT
Resolved - Final: Our carrier has repaired the fiber cut and Bandwidth can confirm that all services are restored.

Start Time: 2:36 9/12/18
Stop Time: 18:08 9/13/18
Sep 13, 18:08 EDT
Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 13, 15:54 EDT
Identified - Update: Our carrier has identified a fiber cut and is working to complete repairs.
Sep 13, 10:23 EDT
Update - Update: Our carrier continues to work towards resolution of issue impacting your region.
Sep 13, 06:25 EDT
Investigating - Update: We continue to work with our carrier who is on premises, but awaiting approval to enter site to make repairs.
Sep 13, 01:25 EDT
Update - Update: Our carrier has identified the issue and is awaiting government approval to begin repairs.
Sep 12, 20:24 EDT
Identified - Update: Our carrier has identified a fiber cut and is working on the repairs at this time.
Sep 12, 16:29 EDT
Update - Our carrier continues to work to isolate the issue causing this incident.
Sep 12, 13:55 EDT
Update - Update: We continue to work with our carrier on circuit/trouble isolation.
Sep 12, 10:44 EDT
Investigating - Update: Our carrier continues to isolate the cause of this incident.
Sep 12, 06:30 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Sep 12, 02:36 EDT
Completed - The scheduled maintenance has been completed.
Sep 13, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 05:00 EDT
Scheduled - Bandwidth will be performing maintenance on the Application Platform. During this maintenance window, there will be a one-time drop of any calls or messages that are in the setup/initialization process. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted. Any messages already sent will also not be impacted.
Aug 31, 17:17 EDT
Sep 12, 2018
Resolved - We have identified and corrected the cause of the incident involving number management with the Bandwidth Dashboard. We now consider this issue resolved.
Sep 12, 22:12 EDT
Investigating - Bandwidth is currently investigating an incident involving number management with our Bandwidth Dashboard. Internal teams are currently investigating to resolve this incident.
Sep 12, 21:52 EDT
Resolved - We have seen continued stabilization of the Bandwidth Dashboard and we consider this issue resolved.
Sep 12, 14:31 EDT
Monitoring - We have seen the issue with the Bandwidth Dashboard stabilize and we will continue to monitor for full functionality.
Sep 12, 10:46 EDT
Investigating - We are currently experiencing issues with the Bandwidth Dashboard. All relevant teams are engaged and investigating the issue.
Sep 12, 10:30 EDT
Sep 11, 2018
Completed - The scheduled maintenance has been completed.
Sep 11, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 00:00 EDT
Scheduled - Bandwidth will be performing urgent maintenance on our messaging platform. There will be a brief delay in MMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.

All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Sep 6, 19:07 EDT
Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.

Sep 7, 2018
Completed - The scheduled maintenance has been completed.
Sep 7, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 00:00 EDT
Scheduled - Bandwidth will be performing urgent maintenance on our messaging platform. There will be a brief delay in SMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.

All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Sep 5, 17:49 EDT
Sep 6, 2018
Resolved - Final: Our carrier has repaired the fiber cut and Bandwidth can confirm that all services are restored.

Start Time: 9/6/18 10:23 EDT
Stop Time: 9/6/18 19:58 EDT
Sep 6, 19:57 EDT
Investigating - Update: We are investigating a new occurrence of issues with service to this market.
Sep 6, 17:30 EDT
Update - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 6, 16:46 EDT
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Sep 6, 12:45 EDT
Identified - We are experiencing a transport issue on the Bandwidth network that is intermittently affecting inbound origination service only. The cause of this issue has been identified by our carriers and repairs are underway. Inbound origination service may go in and out of service while these repairs are finalized.
Sep 6, 10:23 EDT
Completed - The scheduled maintenance has been completed.
Sep 6, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 05:00 EDT
Scheduled - Bandwidth will be performing maintenance on the Application Platform. During this maintenance window, there will be a one-time drop of any calls or messages that are in the setup/initialization process. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted. Any messages already sent will also not be impacted.
Aug 22, 08:28 EDT
Resolved - Final: Our carrier has concluded a maintenance to improve service to your region.

Start Time: 09/06/2018 00:03 ET
Stop Time: 09/06/2018 02:55 ET
Sep 6, 03:28 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Sep 6, 00:47 EDT
Sep 5, 2018
Resolved - Bandwidth continues to see stability on the Application Platform and are now resolving this incident.
Sep 5, 13:29 EDT
Monitoring - Bandwidth is seeing HTTP SMS, MMS, and Voice services restored. We are continuing to monitor for stability.
Sep 5, 12:41 EDT
Update - Our underlying vendor continues to investigate.
Sep 5, 12:21 EDT
Update - Bandwidth is experiencing intermittent failures impacting Voice, SMS, and MMS across our Application Platform. All relevant parties are working to identify and resolve the issue.
Sep 5, 11:25 EDT
Update - Bandwidth is experiencing intermittent failures impacting Voice, SMS, and MMS across our Application Platform. All relevant parties are working to identify and resolve the issue.
Sep 5, 11:08 EDT
Investigating - Bandwidth is experiencing intermittent failures impacting Voice, SMS, and MMS across our Application Platform. All relevant parties are working to identify and resolve the issue.
Sep 5, 11:07 EDT
Completed - The scheduled maintenance has been completed.
Sep 5, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Aug 22, 08:33 EDT
Sep 4, 2018
Completed - The scheduled maintenance has been completed.
Sep 4, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance on the EVS Dashboard. During this maintenance window, the CNAM service will not be available.

There will be no impact to 9-1-1 call processing during this event.
Aug 22, 16:32 EDT