Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

Update - We continue to monitor for prolonged stability.
Jun 17, 2025 - 14:42 EDT
Monitoring - Teams are observing expected processing behavior. We will continue to monitor for stability.
Jun 17, 2025 - 12:52 EDT
Investigating - Teams are investigating delays in 911 provisioning requests. We are working to restore the expected provisioning processes.
Jun 17, 2025 - 11:13 EDT
United States Inbound Calling Services Operational
Inbound Calling (SIP) - United States Operational
Toll-Free calling - Inbound (SIP) - United States Operational
REST APIs - HTTP Voice - United States Operational
REST APIs - SIP Voice - United States Operational
BXML - United States Operational
United States Outbound Calling Services Operational
Outbound Calling (SIP) - United States Operational
Toll-Free calling - Outbound (SIP) - United States Operational
REST APIs - HTTP Voice - United States Operational
REST APIs - SIP Voice - United States Operational
BXML - United States Operational
Hosted Signing Service - US Operational
United States V2 Application Add On Services Operational
Call Recording Operational
Transcriptions Operational
Text-to-Speech Operational
CNAM Lookup Operational
United States Messaging Services Operational
SMS Messaging (SMPP) Operational
MMS Messaging (MM4) Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
International Messaging (HTTP) Operational
REST APIs - HTTP SMS Messaging Operational
REST APIs - HTTP MMS Messaging Operational
Toll Free MMS - Inbound Operational
Toll Free MMS - Outbound Operational
International A2P Messaging Operational
International A2P Platform (SMPP) Operational
International A2P Platform (HTTP) Operational
International A2P Messaging Regional Connectivity Operational
Latin America Operational
APAC Operational
Europe Operational
Middle East & Africa Operational
Insights Operational
Messaging Insights Dashboard Operational
Message Log API Operational
Number Management Services Operational
New Number Ordering Operational
Number Porting Operational
Inbound Calling - Caller ID Lookup (CNAM) Operational
Line Feature Management ? Operational
Phone Number Lookup API Operational
Call Assure Operational
9-1-1 Services Operational
9-1-1 Call Routing Service Operational
9-1-1 Provisioning Service Operational
DLR (Dynamic Location Routing) Operational
Direct Network Connection Operational
Network Expansion Service (NES) Operational
Inbound Direct Link Services (DLS) Operational
Outbound Direct Link Services (DLS) Operational
Virtual (cloud) Connection Service Operational
WebRTC Operational
Support Operational
Phone Support Operational
Ticketing Support Operational
Help Center Operational
Portals Operational
Bandwidth App Operational
Application Platform Dashboard Operational
9-1-1 Dashboard Operational
Bandwidth International (fka Voxbone) Portal Operational
Argentina Calling Services Operational
Inbound Calling- Argentina Operational
Outbound Calling- Argentina Operational
Australia Calling Services Operational
Inbound Calling- Australia Operational
Outbound Calling- Australia Operational
Emergency Calling- Australia Operational
Austria Calling Services Operational
Inbound Calling - Austria Operational
Outbound Calling - Austria Operational
Emergency Calling - Austria Operational
Belgium Calling Services Operational
Inbound Calling - Belgium Operational
Outbound Calling - Belgium Operational
Emergency Calling - Belgium Operational
Brazil Calling Services Operational
Inbound Calling- Brazil Operational
Bulgaria Calling Services Operational
Inbound Calling - Bulgaria Operational
Outbound Calling - Bulgaria Operational
Emergency Calling - Bulgaria Operational
Canada Calling Services Operational
Inbound Calling - Canada (SIP) Operational
Chile Calling Services Operational
Inbound Calling- Chile Operational
China Calling Services Operational
Inbound Calling- China Operational
Colombia Calling Services Operational
Inbound Calling- Colombia Operational
Croatia Calling Services Operational
Inbound Calling - Croatia Operational
Outbound Calling - Croatia Operational
Emergency Calling - Croatia Operational
Cyprus Calling Services Operational
Inbound Calling - Cyprus Operational
Outbound Calling - Cyprus Operational
Emergency Calling - Cyprus Operational
Czech Republic Calling Services Operational
Inbound Calling - Czech Republic Operational
Outbound Calling - Czech Republic Operational
Emergency Calling - Czech Republic Operational
Denmark Calling Services Operational
Inbound Calling - Denmark Operational
Outbound Calling - Denmark Operational
Emergency Calling - Denmark Operational
Dominican Republic Calling Services Operational
Inbound Calling - Dominican Republic (SIP) Operational
Egypt Calling Services Operational
Inbound Calling - Egypt Operational
El Salvador Calling Services Operational
Inbound Calling- El Salvador Operational
Estonia Calling Services Operational
Inbound Calling - Estonia Operational
Outbound Calling - Estonia Operational
Emergency Calling - Estonia Operational
Finland Calling Services Operational
Inbound Calling - Finland Operational
Outbound Calling - Finland Operational
Emergency Calling - Finland Operational
France Calling Services Operational
Inbound Calling - France Operational
Outbound Calling - France Operational
Emergency Calling - France Operational
Hosted Signing Service - France Operational
Georgia Calling Services Operational
Inbound Calling - Georgia Operational
Germany Calling Services Operational
Inbound Calling - Germany Operational
Outbound Calling - Germany Operational
Emergency Calling - Germany Operational
Greece Calling Services Operational
Inbound Calling - Greece Operational
Outbound Calling - Greece Operational
Emergency Calling - Greece Operational
Hong Kong Calling Services Operational
Inbound Calling- Hong Kong Operational
Outbound Calling- Hong Kong Operational
Emergency Calling- Hong Kong Operational
Hungary Calling Services Operational
Inbound Calling - Hungary Operational
Outbound Calling - Hungary Operational
Emergency Calling - Hungary Operational
India Calling Services Operational
Inbound Calling- India Operational
Indonesia Calling Services Operational
Inbound Calling- Indonesia Operational
Ireland Calling Services Operational
Inbound Calling - Ireland Operational
Outbound Calling - Ireland Operational
Emergency Calling - Ireland Operational
Israel Calling Services Operational
Inbound Calling - Israel Operational
Outbound Calling - Israel Operational
Emergency Calling - Israel Operational
Italy Calling Services Operational
Inbound Calling - Italy Operational
Outbound Calling - Italy Operational
Emergency Calling - Italy Operational
Japan Calling Services Operational
Inbound Calling- Japan Operational
Outbound Calling- Japan Operational
Emergency Calling- Japan Operational
Jordan Calling Services Operational
Inbound Calling- Jordan Operational
Kenya Calling Services Operational
Inbound Calling- Kenya Operational
Latvia Calling Services Operational
Inbound Calling - Latvia Operational
Outbound Calling - Latvia Operational
Emergency Calling - Latvia Operational
Lithuania Calling Services Operational
Inbound Calling - Lithuania Operational
Outbound Calling - Lithuania Operational
Emergency Calling - Lithuania Operational
Luxembourg Calling Services Operational
Inbound Calling - Luxembourg Operational
Outbound Calling - Luxembourg Operational
Emergency Calling - Luxembourg Operational
Malaysia Calling Services Operational
Inbound Calling- Malaysia Operational
Malta Calling Services Operational
Inbound Calling - Malta Operational
Mexico Calling Services Operational
Inbound Calling - Mexico Operational
Netherlands Calling Services Operational
Inbound Calling - Neatherlands Operational
Outbound Calling - Netherlands Operational
Emergency Calling - Netherlands Operational
Norway Calling Services Operational
Inbound Calling - Norway Operational
Outbound Calling - Norway Operational
Emergency Calling -Norway Operational
Panama Calling Services Operational
Inbound Calling- Panama Operational
Peru Calling Services Operational
Inbound Calling- Peru Operational
Outbound Calling- Peru Operational
Philippines Calling Service Operational
Inbound Calling- Philippines Operational
Poland Calling Services Operational
Inbound Calling - Poland Operational
Outbound Calling - Poland Operational
Emergency Calling - Poland Operational
Portugal Calling Services Operational
Inbound Calling - Portugal Operational
Outbound Calling - Portugal Operational
Emergency Calling - Portugal Operational
Puerto Rico Calling Services Operational
Inbound Calling - Puerto Rico Operational
Outbound Calling - Puerto Rico Operational
Emergency Calling - Puerto Rico Operational
Qatar Calling Services Operational
Inbound Calling- Qatar Operational
Romania Calling Services Operational
Inbound Calling - Romania Operational
Outbound Calling - Romania Operational
Emergency Calling - Romania Operational
Singapore Calling Services Operational
Inbound Calling- Singapore Operational
Outbound Calling- Singapore Operational
Emergency Calling- Singapore Operational
Slovakia Calling Services Operational
Inbound Calling - Slovakia Operational
Outbound Calling - Slovakia Operational
Emergency Calling - Slovakia Operational
Slovenia Calling Services Operational
Inbound Calling - Slovenia Operational
Outbound Calling- Slovenia Operational
Emergency Calling- Slovenia Operational
South Africa Calling Services Operational
Inbound Calling- South Africa Operational
South Korea Calling Services Operational
Inbound Calling- South Korea Operational
Outbound Calling- South Korea Operational
Spain Calling Services Operational
Inbound Calling - Spain Operational
Outbound Calling - Spain Operational
Emergency Calling - Spain Operational
Sweden Calling Services Operational
Inbound Calling - Sweden Operational
Outbound Calling - Sweden Operational
Emergency Calling - Sweden Operational
Switzerland Calling Services Operational
Inbound Calling - Switzerland Operational
Outbound Calling - Switzerland Operational
Emergency Calling - Switzerland Operational
Thailand Calling Services Operational
Inbound Calling- Thailand Operational
United Arab Emirates Calling Services Operational
Inbound Calling- United Arab Emirates Operational
United Kingdom Calling Services Operational
Inbound Calling - United Kingdom Operational
Outbound Calling - United Kingdom Operational
Emergency Calling - United Kingdom Operational
Virgin Islands (U.S.) Calling Services Operational
Inbound Calling - Virgin Islands (U.S.) Operational
Emergency Calling - Virgin Islands (U.S.) Operational
FCC Disaster Information Reporting System (DIRS) Operational
FCC DIRS Activation Status Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Messaging Maintenance - SMS Jun 18, 2025 02:00-07:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Posted on Jun 16, 2025 - 16:25 EDT

Messaging Maintenance - Toll-Free MMS/SMS Jun 18, 2025 21:00 - Jun 19, 2025 03:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on Jun 02, 2025 - 15:43 EDT

Messaging Maintenance - SMS Jun 19, 2025 02:00-07:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Posted on Jun 16, 2025 - 16:25 EDT

Messaging Maintenance - Toll-Free MMS/SMS Jun 19, 2025 12:00 - Jun 20, 2025 06:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on Jun 11, 2025 - 16:11 EDT

Messaging Maintenance - Toll-Free MMS/SMS Jun 20, 2025 21:00 - Jun 21, 2025 03:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on Jun 11, 2025 - 16:13 EDT

Messaging Maintenance - Campaign Provisioning Delays Jun 24, 2025 01:00-09:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.
Posted on Jun 09, 2025 - 14:30 EDT

Messaging Maintenance - Toll-Free MMS/SMS Jun 25, 2025 23:00 - Jun 26, 2025 03:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on Jun 02, 2025 - 15:44 EDT

Global Data Center Maintenance - Germany Jun 27, 2025 18:00 - Jun 28, 2025 00:00 EDT

Customers who have a geo-redundant connection will not be affected. Customers connecting directly to the global Germany data center may elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.

The following service will encounter a brief period during the maintenance when calls may drop and connections may fail:
A portion of Italy Voice Traffic

Posted on Jun 17, 2025 - 09:19 EDT
Jun 18, 2025

No incidents reported today.

Jun 17, 2025
Resolved - For a brief period of time, 911 provisioning events were delayed or did not complete as expected.
Jun 17, 10:41 EDT
Completed - The scheduled maintenance has been completed.
Jun 17, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 02:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jun 16, 16:24 EDT
Jun 16, 2025
Resolved - This incident has been resolved.
Jun 16, 16:34 EDT
Monitoring - Teams are observing expected and timely order activations. We will continue to monitor for stability.
Jun 16, 15:14 EDT
Investigating - Bandwidth teams are investigating an industry condition where Off Net Port Orders are delayed in activation. Teams are working with the impaired vendor to resume timely port activations.
Jun 16, 14:23 EDT
Jun 15, 2025
Completed - The scheduled maintenance has been completed.
Jun 15, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 18:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 4, 10:05 EDT
Scheduled - Bandwidth will be performing scheduled maintenance in the global Germany data center.

Customers who have a geo-redundant connection will not be affected. Customers connecting directly to the global Germany data center may elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.

The following service will encounter a brief period during the maintenance when calls may drop and connections may fail:
A portion of Italy Voice Traffic

Jun 4, 10:04 EDT
Jun 14, 2025
Resolved - We experienced an issue affecting some traffic over our Hong Kong PoP. This affected both inbound and outbound traffic. Issue is mitigated at this time and traffic has returned to normal.
Jun 14, 04:30 EDT
Completed - The scheduled maintenance has been completed.
Jun 14, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 14:00 EDT
Scheduled - Bandwidth will be performing scheduled maintenance in the global Belgium data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the global Belgium data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the global Belgium data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
The following services will encounter interruptions during the maintenance:
International & US Number searching, ordering, and porting - Bandwidth App
Messaging - VoxSMS
Legacy Global Portal

Jun 2, 13:30 EDT
Jun 13, 2025
Resolved - This incident has been resolved.
Jun 13, 08:04 EDT
Update - Teams have mitigated the impact of most of this incident. However, we continue to work to mitigate bidirectional streaming for Programmable Voice traffic.
Jun 12, 18:39 EDT
Identified - Teams have mitigated the impact of most of this incident. However, we continue to work to mitigate bidirectional streaming for Programmable Voice traffic.
Jun 12, 15:39 EDT
Investigating - Bandwidth teams are investigating an industry condition impacting Inbound and Outbound Programmable Voice traffic. At this time, Programmable Voice traffic may not complete as expected.
Jun 12, 14:46 EDT
Resolved - For a brief period of time some inbound calls failed to complete as expected. At this time teams are observing expected call behavior.
Jun 13, 06:10 EDT
Completed - The scheduled maintenance has been completed.
Jun 13, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 04:00 EDT
Scheduled - Bandwidth will be performing maintenance on the Bandwidth Dashboard. During this maintenance window, the Bandwidth Dashboard portal and API will be momentarily inaccessible.

During the brief period of inaccessibility, customers will be unable to search inventory, view orders, place orders or perform any other portal/API functions. API calls to the Bandwidth Dashboard will time-out with no response.

Outbound API Callbacks to customers (i.e. order updates, port-out notifications, etc.) will be queued for delivery when the maintenance completes.

Jun 3, 11:02 EDT
Jun 12, 2025
Resolved - This incident has been resolved.
Jun 12, 16:47 EDT
Update - Bandwidth teams continue to work to resolve the following incidents due to industry conditions:
Bandwidth Phone Support: Inbound call may intermittently not complete as expected.


Bandwidth App:Leaning Lab guides may not deploy as expected. This incident has been resolved.

Jun 12, 16:35 EDT
Update - Bandwidth teams continue to work to resolve the following incidents due to industry conditions:

Bandwidth App:Leaning Lab guides may not deploy as expected.
Bandwidth Phone Support: Inbound call may intermittently not complete as expected.

Jun 12, 16:24 EDT
Identified - Due to industry conditions, the Bandwidth Learning Lab inside the Bandwidth App may not function as expected, and support guides may fail to deploy as expected.
Jun 12, 14:48 EDT
Completed - The scheduled maintenance has been completed.
Jun 12, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 20:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Jun 9, 14:27 EDT
Completed - The scheduled maintenance has been completed.
Jun 12, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Jun 2, 15:42 EDT
Jun 11, 2025
Resolved - We’ve confirmed stability and we’re considering this incident resolved.
Jun 11, 06:52 EDT
Monitoring - We’ve seen traffic recover and we’re monitoring for stability.
Jun 10, 23:07 EDT
Investigating - We’re investigating an incident with our carrier in Switzerland casing failures to both inbound and outbound traffic.
Jun 10, 23:04 EDT
Jun 10, 2025
Completed - The scheduled maintenance has been completed.
Jun 10, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 20:00 EDT
Scheduled - Bandwidth's provider will be performing maintenance that may affect calling services in our Switzerland market.
Jun 10, 08:36 EDT
Resolved - A fix was implemented and we’ve confirmed traffic has been restored. We’re considering this incident resolved.
Jun 10, 20:09 EDT
Identified - The issue has been identified and we’re working to mitigate.
Jun 10, 19:09 EDT
Update - We are continuing to investigate this issue.
Jun 10, 17:53 EDT
Investigating - We’re currently investigating an issue causing call failures for a small subset of outbound traffic to Canada. Relevant teams are engaged.
Jun 10, 16:47 EDT
Completed - The scheduled maintenance has been completed.
Jun 10, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jun 2, 15:40 EDT
Jun 9, 2025
Completed - The scheduled maintenance has been completed.
Jun 9, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jun 2, 15:46 EDT
Resolved - This incident has been resolved.
Jun 9, 00:25 EDT
Update - We are continuing to work on a fix for this issue.
Jun 8, 19:47 EDT
Identified - We’ve identified an issue with our regional partner causing SMS and MMS failures to Turkey, Saudi Arabia, and Kuwait. Relevant teams are engaged.
Jun 8, 19:47 EDT
Jun 8, 2025
Completed - The scheduled maintenance has been completed.
Jun 8, 09:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 23:30 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Jun 6, 14:29 EDT
Jun 7, 2025
Jun 6, 2025
Completed - The scheduled maintenance has been completed.
Jun 6, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 04:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS may be encountered.
May 27, 12:49 EDT
Jun 5, 2025
Completed - The scheduled maintenance has been completed.
Jun 5, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Jun 2, 15:38 EDT
Completed - The scheduled maintenance has been completed.
Jun 5, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 04:00 EDT
Scheduled - Bandwidth's provider will be performing maintenance that will affect a small portion of inbound calling to our Estonia market.

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.

Jun 3, 16:28 EDT
Resolved - We experienced an issue that resulted in an increased amount of 5620 errors toward Verizon Wireless destination numbers between 2am and 12:40pm ET.
Jun 5, 02:00 EDT
Jun 4, 2025