Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages. Posted on
Feb 07, 2023 - 15:01 EST
Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:
338 - Bloomington, IN 344 - Saginaw, MI 477 - Huntsville, AL 522 - Springfield, MO 922 - Cincinnati, OH
We do not anticipate any service disruption to outbound calling from these local markets during this maintenance. Posted on
Feb 07, 2023 - 14:50 EST
Bandwidth will be performing scheduled maintenance in the Global Los Angeles and New York data centers to update voice software.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Global Los Angeles and New York data centers, redirecting traffic to geo-redundant global data centers. As a result, while voice services will be uninterrupted for the duration of the maintenance, customers may observe their traffic being routed to/from them through our geo-redundant global data centers. Posted on
Feb 07, 2023 - 10:30 EST
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
Feb 07, 2023 - 15:03 EST
Bandwidth will be performing maintenance alongside our messaging vendor to migrate a portion of messaging traffic. While all steps are being taken to minimize impact, there will be a moment during the maintenance where inbound messages will not be delivered. Posted on
Jan 24, 2023 - 17:18 EST
Bandwidth will be performing scheduled maintenance in the Germany & Belgium data centers to update voice software.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Germany & Belgium data centers, redirecting traffic to geo-redundant global data centers. As a result, while voice services will be uninterrupted for the duration of the maintenance, customers may observe their traffic being routed to/from them through our geo-redundant global data centers. Posted on
Feb 07, 2023 - 12:57 EST
Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance. Posted on
Feb 06, 2023 - 14:13 EST
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in MMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.
All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal. Posted on
Feb 07, 2023 - 10:19 EST
Bandwidth will be performing maintenance on the Global Portal & API. While all steps are being taken to reduce impact to services, users may experience intermittent delays and disruption of global portal and API services for the duration of the maintenance: Posted on
Feb 07, 2023 - 13:47 EST
Completed -
The scheduled maintenance has been completed.
Feb 7, 10:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 08:00 EST
Scheduled -
Bandwidth will be performing scheduled maintenance in the Australia data center to relocate physical network equipment.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Australia data center, redirecting traffic to geo-redundant global data centers. As a result, while voice services will be uninterrupted for the duration of the maintenance, customers may observe their traffic being routed to/from them through our geo-redundant global data centers.
Feb 6, 15:43 EST
Resolved -
Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.
Start Time: 02/07/2023 04:16 AM ET Stop Time: 02/07/2023 06:03 AM ET
Feb 7, 09:23 EST
Monitoring -
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Feb 7, 07:34 EST
Update -
We are continuing to work on a fix for this issue.
Feb 7, 04:29 EST
Identified -
We are experiencing a transport issue on the Bandwidth network affecting a small portion of your inbound origination service only.
We are currently working with our carrier for resolution.
Feb 7, 04:27 EST
Completed -
The scheduled maintenance has been completed.
Feb 7, 06:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 01:00 EST
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following market for the duration of the maintenance:
522 - Springfield, MO
We do not anticipate any service disruption to outbound calling during this maintenance.
Feb 6, 14:12 EST
Completed -
The scheduled maintenance has been completed.
Feb 7, 02:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 00:00 EST
Scheduled -
Bandwidth will be performing maintenance alongside our messaging vendor to migrate a portion of messaging traffic. While all steps are being taken to minimize impact, there will be a moment during the maintenance where inbound messages will not be delivered.
Jan 24, 17:16 EST
Completed -
The scheduled maintenance has been completed.
Feb 6, 07:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 01:00 EST
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:
344 - Saginaw, MI 522 - Springfield, MO
We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Feb 3, 14:33 EST
Resolved -
Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.
Start Time: 02/03/2023 02:46 ET Stop Time: 02/04/2023 03:22 ET
Feb 5, 05:26 EST
Update -
Update: A fix has been implemented and we are monitoring the results
Feb 5, 04:01 EST
Update -
Update: A fix has been implemented and we are monitoring the results
Feb 5, 00:03 EST
Update -
Update: A fix has been implemented and we are monitoring the results
Feb 4, 20:27 EST
Monitoring -
A fix has been implemented and we are monitoring the results
Feb 4, 16:04 EST
Update -
Update: We are currently working with our carrier for resolution.
Feb 4, 12:16 EST
Update -
Update: We are currently working with our carrier for resolution.
Feb 4, 07:19 EST
Update -
Update:We are currently working with our carrier for resolution.
Feb 4, 03:21 EST
Identified -
Update: We are currently working with our carrier for resolution.
Feb 3, 23:17 EST
Update -
We are currently working with our carrier for resolution.
Feb 3, 19:21 EST
Investigating -
We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution.
Feb 3, 15:21 EST
Resolved -
Final: Our carrier has completed all necessary repairs (fiber cut/equipment failure) and Bandwidth can confirm all services are restored. This incident is being resolved.
Start Time: 02/03/2023 12:22 ET Stop Time: 02/04/2023 12:31 ET
Feb 5, 05:20 EST
Update -
Update: A fix has been implemented and we are monitoring the results
Feb 5, 04:00 EST
Update -
Update: A fix has been implemented and we are monitoring the results
Feb 5, 00:04 EST
Update -
Update: A fix has been implemented and we are monitoring the results
Feb 4, 20:26 EST
Monitoring -
A fix has been implemented and we are monitoring the results
Feb 4, 16:04 EST
Update -
Update:Our carrier is continuing to isolate the cause of this incident.
Feb 4, 11:53 EST
Update -
Update:Our carrier is continuing to isolate the cause of this incident.
Feb 4, 10:36 EST
Update -
Update:Our carrier is continuing to isolate the cause of this incident.
Feb 4, 05:55 EST
Update -
Update: Our carrier is continuing to isolate the cause of this incident.
Feb 4, 01:57 EST
Identified -
Update: Our carrier is continuing to isolate the cause of this incident.
Feb 3, 21:55 EST
Update -
Our carrier is continuing to isolate the cause of this incident.
Feb 3, 17:55 EST
Update -
Update: Our carrier is continuing to isolate the cause of this incident.
Feb 3, 13:55 EST
Update -
Update: Our carrier is continuing to isolate the cause of this incident.
Feb 3, 09:53 EST
Update -
We are experiencing an issue on the Bandwidth network affecting a small portion of local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution.
Feb 3, 05:08 EST
Investigating -
We are experiencing an issue on the Bandwidth network affecting a small portion of local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution.
Feb 3, 01:06 EST
Completed -
The scheduled maintenance has been completed.
Feb 3, 06:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 00:00 EST
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:
254 - Charleston, WV 256 - Clarksburg, WV 334 - Fort Wayne, IN 338 - Bloomington, IN 344 - Saginaw, MI 522 - Springfield, MO 923 - Mansfield, OH 927 - Harrisonburg, VA
We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Feb 2, 14:13 EST
Resolved -
Final: The network impairment in Poland with our carrier affecting voice traffic has been resolved and normal traffic patterns have resumed.
Start Time: 2/2/2023 at 10:13 GMT Stop Time: 3/2/2023 at 9:34 GMT
Feb 3, 04:55 EST
Update -
We are investigating a network impairment in Poland with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
Feb 3, 01:19 EST
Update -
We are investigating a network impairment in Poland with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
Feb 2, 21:05 EST
Investigating -
We are investigating a network impairment in Poland with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
Feb 2, 17:21 EST
Completed -
The scheduled maintenance has been completed.
Feb 3, 02:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 00:01 EST
Scheduled -
Bandwidth will be performing maintenance alongside our messaging vendor to migrate a portion of messaging traffic. While all steps are being taken to minimize impact, there will be a moment during the maintenance where inbound messages will not be delivered.
Jan 24, 17:13 EST
Completed -
The scheduled maintenance has been completed.
Feb 3, 01:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 00:01 EST
Scheduled -
Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
Jan 23, 14:57 EST
Resolved -
For a brief period of time, some SMS messages toward UK mobiles did not complete as expected and failed to deliver as expected. At this time, all messaging network behavior is operational.
Start : 2 Feb 2023 at 15:52 GMT End : 2 Feb 2023 at 16:40 GMT
Feb 2, 12:59 EST
Resolved -
Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.
Start Time: 02/02/2023 08:05 GMT
Stop Time: 02/02/2023 08:28 GMT
Feb 2, 09:29 EST
Monitoring -
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Feb 2, 07:54 EST
Update -
We are continuing to work on a fix for this issue.
Feb 2, 03:39 EST
Identified -
We are experiencing a transport issue on the Bandwidth network affecting a small portion of your inbound origination service only.
We are currently working with our carrier for resolution.
Feb 2, 03:38 EST
Completed -
The scheduled maintenance has been completed.
Feb 2, 06:02 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 00:00 EST
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:
Completed -
The scheduled maintenance has been completed.
Feb 2, 03:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 23:00 EST
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Jan 31, 15:21 EST
Completed -
The scheduled maintenance has been completed.
Feb 1, 17:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 11:00 EST
Scheduled -
Bandwidth will be performing scheduled maintenance on our voice infrastructure in Singapore. While Bandwidth is taking necessary steps to minimize impact to calls sent through Singapore, there may be a brief disruption to new calls initiated during the maintenance window. No impact to existing calls is anticipated.
Jan 10, 09:30 EST
Completed -
The scheduled maintenance has been completed.
Feb 1, 06:31 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 04:00 EST
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Jan 31, 15:22 EST
Completed -
The scheduled maintenance has been completed.
Feb 1, 06:01 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 00:00 EST
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:
Resolved -
This incident has been resolved.
Jan 31, 15:19 EST
Monitoring -
Bandwidth teams are monitoring network stability in Croatia. For a brief moment, calls failed to complete for Croatia destinations or Croatin TNs.
Jan 31, 14:20 EST
Resolved -
This incident has been resolved.
Jan 31, 14:14 EST
Monitoring -
Bandwidth has been advised by this vendor that activations have been restored. We continue to monitor for ongoing stability.
Jan 31, 12:39 EST
Investigating -
Bandwidth teams are investigating an incident impacting off-net Port Activation Delays. Ports may not active when triggered or appear to be activated but not provisioned as expected. Teams are engaging with this vendor to restore timely activations.
Jan 31, 12:31 EST
Resolved -
Final: Mobile voice traffic in United Kingdom has been restored.
Start Time: 11:36 GMT Stop Time: 12:33 GMT
Jan 30, 07:49 EST
Investigating -
We are investigating a network impairment in United Kingdom with our carrier affecting Mobile voice traffic. We are currently working with our carrier for resolution.
Jan 30, 07:04 EST
Completed -
The scheduled maintenance has been completed.
Jan 30, 06:01 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 01:01 EST
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:
620 - Rochester, MN 636 - Fargo, ND
We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jan 26, 14:35 EST
Completed -
The scheduled maintenance has been completed.
Jan 29, 08:02 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 01:02 EST
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Jan 26, 14:37 EST
Resolved -
For a brief period PidFlo Address provisioning would not have completed as expected. Bandwidth teams have resolved the incident. Failed provisioning request can be retried at any time.
Jan 27, 17:14 EST
Completed -
The scheduled maintenance has been completed.
Jan 27, 06:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 01:00 EST
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:
620 - Rochester, MN 636 - Fargo, ND
We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jan 26, 14:33 EST
Resolved -
During this incident, newly purchased numbers may not have been fully provisioned for messaging capabilities. Bandwidth Teams have resolved this incident with messaged and provisioned functions process as expected.
Jan 26, 22:40 EST
Resolved -
Our carrier has completed all necessary repairs for the equipment failure and Bandwidth can confirm all services are restored. This incident is being resolved.
Start Time: 01/26/2023 10:28 ET
Stop Time: 01/26/2023 11:17 ET
Jan 26, 15:04 EST
Investigating -
We are experiencing an issue on the Bandwidth network affecting a small portion of local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution.
Jan 26, 10:49 EST
Resolved -
Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.
Start Time: 01/25/2023 18:26 GMT
Stop Time: 01/26/2023 07:24 GMT
Jan 26, 13:56 EST
Update -
Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Jan 26, 09:52 EST
Update -
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Jan 26, 05:12 EST
Update -
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Jan 26, 01:11 EST
Monitoring -
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Jan 25, 19:48 EST
Update -
We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution.
Jan 25, 13:48 EST
Investigating -
We are currently investigating this issue.
Jan 25, 13:47 EST
Completed -
The scheduled maintenance has been completed.
Jan 26, 04:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 21:00 EST
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:
Completed -
The scheduled maintenance has been completed.
Jan 26, 03:01 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 23:00 EST
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Jan 25, 15:22 EST
Completed -
The scheduled maintenance has been completed.
Jan 25, 17:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 11:00 EST
Scheduled -
Bandwidth will be performing scheduled maintenance on our voice infrastructure in Singapore. While Bandwidth is taking necessary steps to minimize impact to calls sent through Singapore, there may be a brief disruption to new calls initiated during the maintenance window. No impact to existing calls is anticipated.
Jan 10, 09:26 EST
Completed -
The scheduled maintenance has been completed.
Jan 25, 06:01 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 21:00 EST
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:
338 - Bloomington, IN 344 - Saginaw, MI 522 - Springfield, MO 922 - Cincinnati, OH
We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jan 24, 14:17 EST
Resolved -
This incident has been resolved.
Jan 24, 18:01 EST
Monitoring -
Bandwidth teams are observing expected portal behavior and will continue to monitor for prolonged stability.
Jan 24, 17:20 EST
Update -
Bandwidth teams continue to work towards a resolution.
Jan 24, 16:18 EST
Identified -
Bandwidth teams have identified the source of this degraded performance and are working to restore Dashboard functionality.
Jan 24, 13:19 EST
Investigating -
Bandwidth teams are investigating and incident impacting the Bandwidth Dashboard where User Management functions are unavailable and general degraded performance is impacting users. All teams are active engaged to bring about a resolution.
Jan 24, 12:22 EST
Resolved -
Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.
Jan 24, 06:30 EST
Monitoring -
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Jan 24, 05:17 EST
Investigating -
We are experiencing a transport issue on the Bandwidth network affecting a small portion of your inbound origination service only.
We are currently working with our carrier for resolution.
Jan 24, 00:03 EST
Completed -
The scheduled maintenance has been completed.
Jan 24, 06:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 21:00 EST
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:
338 - Bloomington, IN 922 - Cincinnati, OH
We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jan 23, 15:06 EST