Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 05, 2024 - 23:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Dec 5, 2024 23:00 - Dec 6, 2024 03:00 EST
Update - Bandwidth teams remain engaged with they industry vendors to restore expected messaging behavior. This impacts only a small sub-set of Bandwidth 10DLC numbers with traffic towards T-Mobile destinations.
Dec 05, 2024 - 12:58 EST
Update - Bandwidth teams remain engaged with industry vendors to ensure expected messaging behavior is restored for the impacted sub-set of Bandwidth 10DLC numbers with traffic towards T-Mobile destinations .
Dec 02, 2024 - 19:51 EST
Update - Bandwidth teams remain engaged with industry vendors to ensure expected messaging behavior is restored for the impacted sub-set of T-Mobile destinations.
Dec 02, 2024 - 13:41 EST
Update - We are continuing to investigate this intermittent incident alongside industry vendors and T-Mobile.
Dec 01, 2024 - 09:00 EST
Update - We are continuing to investigate this intermittent incident alongside industry vendors and T-Mobile.
Nov 30, 2024 - 17:22 EST
Update - We are continuing to investigate this intermittent incident alongside industry vendors and T-Mobile.
Nov 30, 2024 - 08:19 EST
Update - We are continuing to investigate this intermittent incident alongside industry vendors and T-Mobile.
Nov 29, 2024 - 17:57 EST
Update - We are continuing to investigate this intermittent incident alongside industry vendors and T-Mobile.
Nov 29, 2024 - 10:28 EST
Update - Bandwidth alongside industry vendors and T-Mobile continue to investigate this intermittent incident.
Nov 27, 2024 - 17:38 EST
Update - Bandwidth alongside industry vendors and TMobile continue to investigate this intermittent incident.
Nov 27, 2024 - 07:33 EST
Investigating - Bandwidth teams are investigating an intermittent outbound 10DLC incident where some T-Mobile handsets are not receiving inbound messages from Bandwidth. Teams are activity working to restore expected messaging behavior.
Nov 26, 2024 - 19:32 EST
United States Inbound Calling Services Operational
Inbound Calling (SIP) - United States Operational
Toll-Free calling - Inbound (SIP) - United States Operational
REST APIs - HTTP Voice - United States Operational
REST APIs - SIP Voice - United States Operational
BXML - United States Operational
United States Outbound Calling Services Operational
Outbound Calling (SIP) - United States Operational
Toll-Free calling - Outbound (SIP) - United States Operational
REST APIs - HTTP Voice - United States Operational
REST APIs - SIP Voice - United States Operational
BXML - United States Operational
United States V2 Application Add On Services Operational
Call Recording Operational
Transcriptions Operational
Text-to-Speech Operational
CNAM Lookup Operational
United States Messaging Services Degraded Performance
SMS Messaging (SMPP) Degraded Performance
MMS Messaging (MM4) Operational
Toll-Free SMS - Inbound Under Maintenance
Toll-Free SMS - Outbound Under Maintenance
International Messaging (HTTP) Operational
REST APIs - HTTP SMS Messaging Operational
REST APIs - HTTP MMS Messaging Operational
Toll Free MMS - Inbound Under Maintenance
Toll Free MMS - Outbound Under Maintenance
International A2P Messaging Operational
International A2P Platform (SMPP) Operational
International A2P Platform (HTTP) Operational
International A2P Messaging Regional Connectivity Operational
Latin America Operational
APAC Operational
Europe Operational
Middle East & Africa Operational
Insights Operational
Messaging Insights Dashboard Operational
Message Log API Operational
Number Management Services Operational
New Number Ordering Operational
Number Porting Operational
Inbound Calling - Caller ID Lookup (CNAM) Operational
Line Feature Management ? Operational
Phone Number Lookup API Operational
Call Assure Operational
9-1-1 Services Operational
9-1-1 Call Routing Service Operational
9-1-1 Provisioning Service Operational
DLR (Dynamic Location Routing) Operational
Direct Network Connection Operational
Network Expansion Service (NES) Operational
Inbound Direct Link Services (DLS) Operational
Outbound Direct Link Services (DLS) Operational
Virtual (cloud) Connection Service Operational
WebRTC Operational
Support Operational
Phone Support Operational
Ticketing Support Operational
Help Center Operational
Portals Operational
Bandwidth App Operational
Application Platform Dashboard Operational
9-1-1 Dashboard Operational
Bandwidth International (fka Voxbone) Portal Operational
Dominican Republic Calling Services Operational
Inbound Calling - Dominican Republic (SIP) Operational
Argentina Calling Services Operational
Inbound Calling- Argentina Operational
Outbound Calling- Argentina Operational
Brazil Calling Services Operational
Inbound Calling- Brazil Operational
Chile Calling Services Operational
Inbound Calling- Chile Operational
Colombia Calling Services Operational
Inbound Calling- Colombia Operational
El Salvador Calling Services Operational
Inbound Calling- El Salvador Operational
Panama Calling Services Operational
Inbound Calling- Panama Operational
Peru Calling Services Operational
Inbound Calling- Peru Operational
Outbound Calling- Peru Operational
Austria Calling Services Operational
Inbound Calling - Austria Operational
Outbound Calling - Austria Operational
Emergency Calling - Austria Operational
Belgium Calling Services Operational
Inbound Calling - Belgium Operational
Outbound Calling - Belgium Operational
Emergency Calling - Belgium Operational
France Calling Services Operational
Inbound Calling - France Operational
Outbound Calling - France Operational
Emergency Calling - France Operational
Germany Calling Services Operational
Inbound Calling - Germany Operational
Outbound Calling - Germany Operational
Emergency Calling - Germany Operational
Luxembourg Calling Services Operational
Inbound Calling - Luxembourg Operational
Outbound Calling - Luxembourg Operational
Emergency Calling - Luxembourg Operational
Netherlands Calling Services Operational
Inbound Calling - Neatherlands Operational
Outbound Calling - Netherlands Operational
Emergency Calling - Netherlands Operational
Switzerland Calling Services Operational
Inbound Calling - Switzerland Operational
Outbound Calling - Switzerland Operational
Emergency Calling - Switzerland Operational
Croatia Calling Services Operational
Inbound Calling - Croatia Operational
Outbound Calling - Croatia Operational
Emergency Calling - Croatia Operational
Greece Calling Services Operational
Inbound Calling - Greece Operational
Outbound Calling - Greece Operational
Emergency Calling - Greece Operational
Italy Calling Services Operational
Inbound Calling - Italy Operational
Outbound Calling - Italy Operational
Emergency Calling - Italy Operational
Malta Calling Services Operational
Inbound Calling - Malta Operational
Portugal Calling Services Operational
Inbound Calling - Portugal Operational
Outbound Calling - Portugal Operational
Emergency Calling - Portugal Operational
Slovenia Calling Services Operational
Inbound Calling - Slovenia Operational
Outbound Calling- Slovenia Operational
Emergency Calling- Slovenia Operational
Spain Calling Services Operational
Inbound Calling - Spain Operational
Outbound Calling - Spain Operational
Emergency Calling - Spain Operational
Bulgaria Calling Services Operational
Inbound Calling - Bulgaria Operational
Outbound Calling - Bulgaria Operational
Emergency Calling - Bulgaria Operational
Georgia Calling Services Operational
Inbound Calling - Georgia Operational
Czech Republic Calling Services Operational
Inbound Calling - Czech Republic Operational
Outbound Calling - Czech Republic Operational
Emergency Calling - Czech Republic Operational
Hungary Calling Services Operational
Inbound Calling - Hungary Operational
Outbound Calling - Hungary Operational
Emergency Calling - Hungary Operational
Poland Calling Services Operational
Inbound Calling - Poland Operational
Outbound Calling - Poland Operational
Emergency Calling - Poland Operational
Romania Calling Services Operational
Inbound Calling - Romania Operational
Outbound Calling - Romania Operational
Emergency Calling - Romania Operational
Slovakia Calling Services Operational
Inbound Calling - Slovakia Operational
Outbound Calling - Slovakia Operational
Emergency Calling - Slovakia Operational
Denmark Calling Services Operational
Inbound Calling - Denmark Operational
Outbound Calling - Denmark Operational
Emergency Calling - Denmark Operational
Estonia Calling Services Operational
Inbound Calling - Estonia Operational
Outbound Calling - Estonia Operational
Emergency Calling - Estonia Operational
Finland Calling Services Operational
Inbound Calling - Finland Operational
Outbound Calling - Finland Operational
Emergency Calling - Finland Operational
Ireland Calling Services Operational
Inbound Calling - Ireland Operational
Outbound Calling - Ireland Operational
Emergency Calling - Ireland Operational
Latvia Calling Services Operational
Inbound Calling - Latvia Operational
Outbound Calling - Latvia Operational
Emergency Calling - Latvia Operational
Lithuania Calling Services Operational
Inbound Calling - Lithuania Operational
Outbound Calling - Lithuania Operational
Emergency Calling - Lithuania Operational
Norway Calling Services Operational
Inbound Calling - Norway Operational
Outbound Calling - Norway Operational
Emergency Calling -Norway Operational
Sweden Calling Services Operational
Inbound Calling - Sweden Operational
Outbound Calling - Sweden Operational
Emergency Calling - Sweden Operational
United Kingdom Calling Services Operational
Inbound Calling - United Kingdom Operational
Outbound Calling - United Kingdom Operational
Emergency Calling - United Kingdom Operational
Canada Calling Services Operational
Inbound Calling - Canada (SIP) Operational
Mexico Calling Services Operational
Inbound Calling - Mexico Operational
Puerto Rico Calling Services Operational
Inbound Calling - Puerto Rico Operational
Outbound Calling - Puerto Rico Operational
Emergency Calling - Puerto Rico Operational
Virgin Islands (U.S.) Calling Services Operational
Inbound Calling - Virgin Islands (U.S.) Operational
Emergency Calling - Virgin Islands (U.S.) Operational
Cyprus Calling Services Operational
Inbound Calling - Cyprus Operational
Outbound Calling - Cyprus Operational
Emergency Calling - Cyprus Operational
Egypt Calling Services Operational
Inbound Calling - Egypt Operational
Israel Calling Services Operational
Inbound Calling - Israel Operational
Outbound Calling - Israel Operational
Emergency Calling - Israel Operational
Jordan Calling Services Operational
Inbound Calling- Jordan Operational
Kenya Calling Services Operational
Inbound Calling- Kenya Operational
Qatar Calling Services Operational
Inbound Calling- Qatar Operational
South Africa Calling Services Operational
Inbound Calling- South Africa Operational
United Arab Emirates Calling Services Operational
Inbound Calling- United Arab Emirates Operational
Australia Calling Services Operational
Inbound Calling- Australia Operational
Outbound Calling- Australia Operational
Emergency Calling- Australia Operational
China Calling Services Operational
Inbound Calling- China Operational
Hong Kong Calling Services Operational
Inbound Calling- Hong Kong Operational
Outbound Calling- Hong Kong Operational
Emergency Calling- Hong Kong Operational
India Calling Services Operational
Inbound Calling- India Operational
Indonesia Calling Services Operational
Inbound Calling- Indonesia Operational
Japan Calling Services Operational
Inbound Calling- Japan Operational
Outbound Calling- Japan Operational
Emergency Calling- Japan Operational
Malaysia Calling Services Operational
Inbound Calling- Malaysia Operational
Philippines Calling Service Operational
Inbound Calling- Philippines Operational
Singapore Calling Services Operational
Inbound Calling- Singapore Operational
Outbound Calling- Singapore Operational
Emergency Calling- Singapore Operational
South Korea Calling Services Operational
Inbound Calling- South Korea Operational
Outbound Calling- South Korea Operational
Thailand Calling Services Operational
Inbound Calling- Thailand Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Network Maintenance - DFW Data Center Dec 7, 2024 00:00-06:00 EST
Bandwidth will be performing network maintenance in our DFW data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the DFW data center.

Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

Emergency (911) Voice Calling: Bandwidth advises that customers route all calls through the ATL data center.

SMS/MMS Messaging: We advise customers to point their outbound message traffic to our LAX data center to avoid any service disruption.

The following services will not be impacted during the maintenance:
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.

Posted on Nov 26, 2024 - 10:29 EST
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.
Posted on Dec 03, 2024 - 16:07 EST
Bandwidth will be performing scheduled maintenance in the Australia data center.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Australia data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Bandwidth advises customers connecting exclusively to the Australia data center to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.

Posted on Nov 26, 2024 - 11:25 EST
Messaging Maintenance - Toll-Free MMS/SMS Dec 11, 2024 23:00 - Dec 12, 2024 03:00 EST
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on Nov 27, 2024 - 14:41 EST
SMS Messaging Maintenance - LAX Dec 13, 2024 00:00-05:00 EST
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service for customers directly connected to LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.

Posted on Dec 03, 2024 - 14:35 EST
Past Incidents
Dec 6, 2024

No incidents reported today.

Dec 5, 2024
Resolved - This incident has been resolved.
Dec 5, 18:34 EST
Investigating - Bandwidth teams have identified an incident impacting inbound and outbound voice calls from completing as expected.
Dec 5, 17:17 EST
Resolved - This incident has been resolved.
Dec 5, 12:57 EST
Update - Bandwidth teams remain engaged with Freedom Network to bring about expected SMS delivery - however we are observing expected messaging behavior.
Dec 4, 17:12 EST
Update - Bandwidth teams remain engaged with Freedom Network to bring about expected SMS delivery.
Dec 2, 13:39 EST
Update - We are continuing to investigate this incident.
Dec 1, 09:01 EST
Update - We are continuing to investigate this incident.
Nov 30, 17:22 EST
Update - We are continuing to investigate this incident.
Nov 30, 08:19 EST
Update - We are continuing to investigate this incident.
Nov 29, 17:56 EST
Update - We are continuing to investigate this incident.
Nov 29, 10:29 EST
Update - We are continuing to investigate this incident.
Nov 27, 17:05 EST
Update - We are continuing to investigate this incident.
Nov 26, 19:38 EST
Update - We are continuing to investigate this incident.
Nov 26, 12:25 EST
Update - We are continuing to investigate this incident.
Nov 25, 19:49 EST
Update - We are continuing to investigate this incident.
Nov 25, 19:01 EST
Investigating - We are currently investigating an incident causing SMS delivery failures to Freedom Network in Canada.
Nov 25, 15:00 EST
Resolved - This incident has been resolved.
Dec 5, 06:12 EST
Monitoring - Teams are observing expected messaging behavior and will continue to monitor.
Dec 5, 00:17 EST
Investigating - Bandwidth teams have identified an incident impacting outbound SMS, MMS, and Toll Free messages towards AT&T destinations. Teams are actively working to restore expected messaging behavior.
Dec 4, 21:33 EST
Completed - The scheduled maintenance has been completed.
Dec 5, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 23:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Nov 27, 14:39 EST
Dec 4, 2024
Resolved - This incident has been resolved.
Dec 4, 20:16 EST
Update - We are continuing to investigate this issue.
Dec 4, 20:07 EST
Investigating - Bandwidth teams have identified an incident impacting outbound SMS, MMS, and Toll Free messages towards AT&T destinations. Teams are actively working to restore expected messaging behavior.
Dec 4, 20:00 EST
Resolved - This incident has been resolved.
Dec 4, 19:32 EST
Identified - Bandwidth teams have identified an incident impacting inbound and outbound voice calls. Calls may not complete as expected.
Dec 4, 18:59 EST
Resolved - This incident has been resolved.
Dec 4, 16:21 EST
Monitoring - Bandwidth teams are observing expected App behavior. Teams will monitor for prolonged stability.
Dec 4, 15:01 EST
Investigating - Bandwidth teams are investigating an incident impacting the Bandwidth App where Locations are not populating as expected.
Dec 4, 12:42 EST
Resolved - This incident has been resolved.
Dec 4, 08:50 EST
Update - Bandwidth teams continue to work to complete delayed orders which queued. Net-New orders are completing as expected.
Dec 3, 19:47 EST
Update - Bandwidth teams continue to work to complete delayed orders which queued. Net-New orders are completing as expected.
Dec 3, 18:59 EST
Update - Bandwidth teams continue to work to resolve this incident.
Dec 3, 17:45 EST
Update - Bandwidth teams continue to work to resolve this incident.
Dec 3, 16:45 EST
Identified - Bandwidth teams have identified the source of this incident and are working to restore expected order processing times.
Dec 3, 14:52 EST
Investigating - Bandwidth teams are investigating an incident impacting all Bandwidth App order types. All orders will be delayed in completing, including but not limited to Port Orders, New TN Orders, Line Feature Orders.
Dec 3, 12:35 EST
Completed - The scheduled maintenance has been completed.
Dec 4, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 00:00 EST
Scheduled - Bandwidth will be performing maintenance on our calling platform that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

440 Savannah, GA
472 Chattanooga, TN
478 Montgomery, AL
480 Mobile, AL
490 New Orleans, LA
492 Baton Rouge, LA
522 Springfield, MO
528 Little Rock, AR
532 Wichita, KS
538 Tulsa, OK
544 Lubbock, TX
546 Amarillo, TX
548 Wichita Falls, TX
550 Abilene, TX
554 Longview, TX
556 Waco, TX
564 Corpus Christi, TX
568 Harlingen, TX
624 Duluth, MN
640 Sioux Falls, SD
644 Omaha, NE
958 Lincoln, NE

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.

Nov 22, 12:04 EST
Completed - The scheduled maintenance has been completed.
Dec 4, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 23:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Nov 27, 14:38 EST
Dec 3, 2024
Resolved - This incident has been resolved.
Dec 3, 20:13 EST
Investigating - We are investigating a network impairment in El Salvador with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
Dec 3, 17:19 EST
Resolved - This incident has been resolved.
Dec 3, 13:12 EST
Monitoring - Teams are observing expected Toll Free Voice behavior at this time.
Dec 3, 11:45 EST
Investigating - Bandwidth teams are investigating an incident impacting Inbound Toll-Free voice traffic where inbound calls are not delivered to the Bandwidth network as expected.
Dec 3, 10:16 EST
Resolved - This incident has been resolved.
Dec 3, 12:54 EST
Update - Bandwidth teams continue to investigate this incident and work to restore expected calling behaviors.
Dec 3, 08:51 EST
Update - Bandwidth teams continue to investigate this incident and work to restore expected calling behaviors.
Dec 2, 21:42 EST
Update - Bandwidth teams continue to investigate this incident.
Dec 2, 19:50 EST
Update - Bandwidth teams continue to investigate this incident and work to restore expected calling behaviors.
Dec 2, 16:09 EST
Investigating - Bandwidth teams are investigating an incident in which a packet loss condition is impacting calls to the AT&T network. Teams are working to restore expected calling behaviors.
Dec 2, 13:38 EST
Resolved - This incident has been resolved.
Dec 3, 12:31 EST
Update - Teams have identified the source of this incident and have worked to mitigate the impact. Teams continue to work to fully restore expected inbound messaging behavior.
Dec 3, 08:05 EST
Identified - Teams have identified the source of this incident and are working to restore expected behavior.
Dec 2, 22:52 EST
Update - We are continuing to investigate this issue.
Dec 2, 18:59 EST
Update - We are continuing to investigate this issue.
Dec 2, 18:58 EST
Investigating - Bandwidth teams are investigating an inbound 10DLC incident to Bandwidth powered numbers. These messages may not be delivered to the Bandwidth network as expected from an industry vendor.
Dec 2, 18:42 EST
Resolved - This incident has been resolved.
Dec 3, 10:37 EST
Identified - Teams have identified an incident impacting the Bandwidth Support Portal's search functions and are actively working to restore expected functionality. Ticket viewing and Ticket creation are not impacted. Users may continue to view support articles by navigating topics on the main page.
Dec 3, 10:28 EST
Dec 2, 2024
Resolved - We experienced a network impairment in France with our carrier affecting inbound mobile voice traffic.

Start Time: 2nd of December 2024 - 9:59 AM GMT
End Time: 2nd of December 2024 - 10:16 AM GMT

Dec 2, 06:07 EST
Dec 1, 2024
Postmortem - Read details
Dec 4, 20:10 EST
Resolved - This incident has been resolved.
Dec 1, 21:30 EST
Update - We are continuing to investigate an incident causing the delivery of some Toll-free SMS toward Altice Network to be delayed. We are working with our downstream provider towards resolution.
Dec 1, 09:00 EST
Update - We are continuing to investigate an incident causing the delivery of some Toll-free SMS toward Altice Network to be delayed. We are working with our downstream provider towards resolution.
Nov 30, 17:23 EST
Update - We are continuing to investigate an incident causing the delivery of some Toll-free SMS toward Altice Network to be delayed. We are working with our downstream provider towards resolution.
Nov 30, 08:17 EST
Update - We are continuing to investigate an incident causing the delivery of some Toll-free SMS toward Altice Network to be delayed. We are working with our downstream provider towards resolution.
Nov 29, 17:56 EST
Update - We are continuing to investigate an incident causing the delivery of some Toll-free SMS toward Altice Network to be delayed. We are working with our downstream provider towards resolution.
Nov 29, 12:34 EST
Investigating - We are currently investigating an incident causing the delivery of some Toll-free SMS toward Altice Network to be delayed. We are working with our downstream provider towards resolution.
Nov 29, 10:27 EST
Resolved - Our partner confirmed the maintenance is over and all traffic is back to normal.
Dec 1, 07:16 EST
Update - We are continuing to monitor for any further issues.
Dec 1, 02:17 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 1, 02:17 EST
Identified - Our partner has started the maintenance window during the below time window which caused the unavailability of the service may be experienced.

Maintenance Window Details:
Date: Sunday, December 1, 2024.
Opening hours: Between 02:00 CST to 06:00 CST (05:00 GMT to 09:00 GMT)

During this maintenance period the service will be intermittent or unavailable.

We will keep update on this.

Dec 1, 02:12 EST
Investigating - We are investigating a network impairment in Chile with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
Dec 1, 01:49 EST
Nov 30, 2024
Nov 29, 2024
Nov 28, 2024

No incidents reported.

Nov 27, 2024
Resolved - This incident has been resolved.
Nov 27, 17:29 EST
Monitoring - A resolution has been implemented, and we are monitoring the results.
Nov 27, 16:54 EST
Investigating - We are currently investigating an incident causing A2P 10DLC SMS to 988 to fail if the telephone number (TN) is assigned to a campaign. TNs not assigned to a campaign are not seeing failures. Teams are currently working to resolve this incident.
Nov 27, 13:39 EST
Resolved - This incident has been resolved.
Nov 27, 15:44 EST
Identified - The cause of this incident has been identified, and we are working towards resolution.
Nov 27, 14:47 EST
Investigating - We are currently investigating an incident causing some Verizon inbound calls to disconnect. Teams are working to address this incident.
Nov 27, 12:26 EST
Resolved - This incident has been resolved.
Nov 27, 06:51 EST
Update - Teams are observing expected behavior and are continuing to monitor for prolonged stability.
Nov 26, 20:35 EST
Update - Teams are observing expected behavior and will continue to monitor for prolonged stability.
Nov 26, 15:18 EST
Monitoring - Teams are observing expected behavior and will monitor for prolonged stability.
Nov 26, 12:28 EST
Investigating - We are currently investigating an incident causing Off-Net provisioning to be delayed or unavailable.
Nov 26, 09:14 EST
Nov 26, 2024
Nov 25, 2024
Resolved - This incident has been resolved.
Nov 25, 15:00 EST
Monitoring - A resolution has been implemented, and we are monitoring the results.
Nov 25, 13:22 EST
Update - Deployment of the fix for this issue is still scheduled complete by Monday morning. Until then, guidance is to avoid using the 24 hour delay option in the BW App, as this will trigger the port immediately. If customers need a port delayed, please call our teams or open a support ticket.
Nov 23, 09:02 EST
Update - We've identified the issue and we're working on deploying a fix. This is currently scheduled to be complete by Monday morning. Until the issue is resolved, guidance is to avoid using the 24 hour delay option in the BW App, as this will trigger the port immediately. If customers need a port delayed, please call our teams or open a support ticket.
Nov 22, 15:30 EST
Identified - We’ve identified an issue with off net porting resulting in 24 hour delay activation option malfunctioning. We’re engaged with our partner on the issue.
Nov 22, 13:17 EST
Resolved - Our carrier in Israel experienced an outage affecting inbound traffic. New calls would not have connected, but ongoing calls were not affected.

Start Time: 4:59 EST
Stop Time: 10:18 EST

Nov 25, 04:00 EST
Nov 24, 2024

No incidents reported.

Nov 23, 2024
Nov 22, 2024
Resolved - We’ve confirmed stability and we’re considering this incident resolved.
Nov 22, 18:33 EST
Monitoring - We’ve deployed mitigation for supplements submitted during the outage, and all those orders should either be corrected or available for resubmission at this time. We’re currently monitoring for any further impairment.
Nov 22, 16:11 EST
Update - We’ve deployed a fix for the underlying issue, and fresh supplement submissions are processing as expected. We’re now working on mitigation for supplements submitted during the outage.
Nov 22, 13:33 EST
Identified - We’ve identified the issue and we’re working on deploying a fix.
Nov 22, 12:31 EST
Investigating - We're currently investigating an issue with the BW App causing a failures when supplementing port orders. This is affecting orders submitted via API as well as directly in the App. Relevant teams are engaged.
Nov 22, 11:33 EST
Completed - The scheduled maintenance has been completed.
Nov 22, 03:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 00:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Nov 15, 10:10 EST
Completed - The scheduled maintenance has been completed.
Nov 22, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 23:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Nov 15, 10:08 EST