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All Systems Operational

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Under Maintenance

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Degraded Performance

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Partial Outage

Status

Major Outage

Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

All Systems Operational
Inbound Calling Services Operational
Inbound Calling (SIP)   Operational
Toll-Free calling - Inbound (SIP)   Operational
REST APIs - HTTP Voice   Operational
REST APIs - SIP Voice   Operational
BXML   Operational
Outbound Calling Services Operational
Outbound Calling (SIP)   Operational
Toll-Free calling - Outbound (SIP)   Operational
REST APIs - HTTP Voice   Operational
REST APIs - SIP Voice   Operational
BXML   Operational
Application Platform Add On Services Operational
Call Recording   Operational
Transcriptions   Operational
Text-to-Speech   Operational
CNAM Lookup   Operational
Messaging Services Operational
SMS Messaging (SMPP)   Operational
MMS Messaging (MM4)   Operational
Toll-Free SMS - Inbound   Operational
Toll-Free SMS - Outbound   Operational
International Messaging (HTTP)   Operational
REST APIs - HTTP SMS Messaging   Operational
REST APIs - HTTP MMS Messaging   Operational
Number Management Services Operational
New Number Ordering   Operational
Number Porting   Operational
Inbound Calling - Caller ID Lookup (CNAM)   Operational
Line Feature Management   ? Operational
9-1-1 Services Operational
9-1-1 Call Routing Service   Operational
9-1-1 Provisioning Service   Operational
DLR (Dynamic Location Routing)   Operational
SIP Trunking   Operational
Local Market Status ? Operational
120 - Portland, ME   Operational
122 - Manchester, NH   Operational
124 - Burlington, VT   Operational
126 - Springfield, MA   Operational
128 - Cambridge, MA   Operational
130 - Providence, RI   Operational
132 - New York City, NY   Operational
133 - Poughkeepsie, NY   Operational
134 - Albany, NY   Operational
136 - Syracuse, NY   Operational
138 - Binghamton, NY   Operational
140 - Buffalo, NY   Operational
220 - Pleasantville, NJ   Operational
222 - Camden, NJ   Operational
224 - Newark, NJ   Operational
226 - Harrisburg, PA   Operational
228 - Philadelphia, PA   Operational
230 - Altoona, PA   Operational
232 - Scranton, PA   Operational
234 - Pittsburgh, PA   Operational
236 - Washington, DC   Operational
238 - Baltimore, MD   Operational
240 - Frederick, MD   Operational
244 - Roanoke, VA   Operational
246 - Culpeper, VA   Operational
248 - Richmond, VA   Operational
250 - Lynchburg, VA   Operational
252 - Norfolk, VA   Operational
254 - Charleston, WV   Operational
256 - Clarksburg, WV   Operational
320 - Cleveland, OH   Operational
322 - Youngstown, OH   Operational
324 - Worthington, OH   Operational
325 - Akron, OH   Operational
326 - Toledo, OH   Operational
328 - Dayton, OH   Operational
330 - Evansville, IN   Operational
332 - South Bend, IN   Operational
334 - Fort Wayne, IN   Operational
336 - Indianapolis, IN   Operational
338 - Bloomington, IN   Operational
340 - Southfield, MI   Operational
342 - Marquette, MI   Operational
344 - Saginaw, MI   Operational
348 - Grand Rapids, MI   Operational
350 - Appleton, WI   Operational
354 - Madison, WI   Operational
356 - Milwaukee, WI   Operational
358 - Chicago, IL   Operational
368 - Peoria, IL   Operational
420 - Asheville, NC   Operational
422 - Charlotte, NC   Operational
424 - Greensboro, NC   Operational
426 - Raleigh, NC   Operational
428 - Wilmington, NC   Operational
432 - Myrtle Beach, SC   Operational
434 - Columbia, SC   Operational
436 - Charleston, SC   Operational
438 - Atlanta, GA   Operational
440 - Savannah, GA   Operational
442 - Augusta, GA   Operational
446 - Macon, GA   Operational
448 - Pensacola, FL   Operational
452 - Jacksonville, FL   Operational
454 - Gainesville, FL   Operational
458 - Orlando, FL   Operational
460 - Miami, FL   Operational
462 - Louisville, KY   Operational
468 - Memphis, TN   Operational
470 - Nashville, TN   Operational
472 - Chattanooga, TN   Operational
474 - Knoxville, TN   Operational
476 - Birmingham, AL   Operational
477 - Huntsville, AL   Operational
478 - Montgomery, AL   Operational
480 - Mobile, AL   Operational
482 - Jackson, MS   Operational
486 - Shreveport, LA   Operational
488 - Lake Charles, LA   Operational
490 - New Orleans, LA   Operational
492 - Baton Rouge, LA   Operational
520 - St. Louis, MO   Operational
522 - Springfield, MO   Operational
524 - Kansas City, MO   Operational
526 - Fort Smith, AR   Operational
528 - Little Rock, AR   Operational
532 - Wichita, KS   Operational
534 - Topeka, KS   Operational
536 - Oklahoma City, OK   Operational
538 - Tulsa, OK   Operational
540 - El Paso, TX   Operational
542 - Midland, TX   Operational
544 - Lubbock, TX   Operational
546 - Amarillo, TX   Operational
548 - Wichita Falls, TX   Operational
550 - Abilene, TX   Operational
552 - Dallas, TX   Operational
554 - Longview, TX   Operational
556 - Waco, TX   Operational
558 - Austin, TX   Operational
560 - Houston, TX   Operational
562 - Beaumont, TX   Operational
564 - Corpus Christi, TX   Operational
566 - San Antonio, TX   Operational
568 - Harlingen, TX   Operational
620 - Rochester, MN   Operational
624 - Duluth, MN   Operational
626 - St. Cloud, MN   Operational
628 - Minneapolis, MN   Operational
632 - Des Moines, IA   Operational
634 - Davenport, IA   Operational
635 - Cedar Rapids, IA   Operational
636 - Fargo, ND   Operational
638 - Bismarck,ND   Operational
640 - Sioux Falls, SD   Operational
644 - Omaha, NE   Operational
650 - Billings, MT   Operational
652 - Boise, ID   Operational
654 - Cheyenne, WY   Operational
656 - Denver, CO   Operational
658 - Colorado Springs, CO   Operational
660 - Salt Lake City, UT   Operational
664 - Albuquerque, NM   Operational
666 - Phoenix, AZ   Operational
668 - Tucson, AZ   Operational
670 - Eugene, OR   Operational
672 - Portland, OR   Operational
674 - Seattle, WA   Operational
676 - Spokane, WA   Operational
720 - Reno, NV   Operational
721 - Las Vegas, NV   Operational
722 - San Francisco, CA   Operational
724 - Chico, CA   Operational
726 - Sacramento, CA   Operational
728 - Fresno, CA   Operational
730 - Los Angeles, CA   Operational
732 - San Diego, CA   Operational
734 - Bakersfield, CA   Operational
736 - Monterey, CA   Operational
738 - Stockton, CA   Operational
740 - San Luis Obispo, CA   Operational
920 - New Haven, CT   Operational
922 - Cincinnati, OH   Operational
923 - Mansfield, OH   Operational
924 - Erie, PA   Operational
927 - Harrisonburg, VA   Operational
928 - Charlottesville, VA   Operational
949 - Fayetteville, NC   Operational
951 - Rocky Mount, NC   Operational
952 - Tampa, FL   Operational
953 - Tallahassee, FL   Operational
956 - Johnson City, TN   Operational
958 - Lincoln, NE   Operational
973 - Palm Springs, CA   Operational
974 - Rochester, NY   Operational
Support Operational
Phone Support   Operational
Ticketing Support   Operational
Help Center   Operational
Portals Operational
Bandwidth Dashboard   Operational
Application Platform Dashboard   Operational
9-1-1 Dashboard   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Application Platform Maintenance Nov 28, 00:00-04:00 EST
Bandwidth will be performing maintenance on the Application Platform. While Bandwidth is taking necessary steps to minimize impact, there will be brief service disruption. During the maintenance event, customers will observe a delay in transactions showing up in the transactions API and service unavailable messages (error code 503).

There will be no impact to calls or messages during this maintenance event.

For any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Nov 16, 16:56 EST
MMS Messaging Maintenance - LAX Dec 4, 00:00-04:00 EST
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in MMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Nov 16, 14:40 EST
Voice Proxy Maintenance - Bandwidth 7 & Bandwidth 9 Dec 4, 00:00-04:00 EST
Bandwidth will be performing maintenance on the Bandwidth 7 & 9 voice proxies. While Bandwidth is taking necessary steps to minimize impact, there will be brief service disruption. Outbound voice traffic will experience a one-time drop of any calls that are in the setup/initialization process during the maintenance window. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted.

Customers currently connected directly to Bandwidth SBCs will not be impacted by this maintenance and can ignore this maintenance notification.

For any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Nov 8, 13:18 EST
MMS Messaging Maintenance - DFW Dec 6, 00:00-04:00 EST
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in MMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.

All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Nov 16, 14:39 EST
Past Incidents
Nov 16, 2018

No incidents reported today.

Nov 15, 2018
Bandwidth Local Market Impairment - LATA: 350 (Appleton, Stevens Point, Green Bay, and Clintonville, WI)
Resolved - This incident has been resolved.
Nov 15, 09:24 EST
Update - Final: Our carrier has completed all necessary repairs (fiber cut/equipment failure) and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 7:30 PM EDT

Stop Time: 9:29 PM EDT
Nov 14, 16:09 EST
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Nov 14, 15:06 EST
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Nov 14, 10:30 EST
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Nov 14, 06:03 EST
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Nov 14, 03:51 EST
Network Maintenance - DFW Data Center
Completed - The scheduled maintenance has been completed.
Nov 15, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 00:00 EST
Scheduled - Bandwidth will be performing network maintenance in our DFW data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the DFW data center.

Emergency (911) Voice Calling: Bandwidth advises that customers route all calls through the ATL data center.

The following services will not be impacted during the maintenance:
Inbound Voice (origination) calls
Outbound Voice (termination) calls
SMS/MMS Messaging:
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Nov 5, 09:43 EST
Urgent SMS Messaging Maintenance - DFW
Completed - The scheduled maintenance has been completed.
Nov 15, 02:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 01:30 EST
Scheduled - Bandwidth will be performing urgent maintenance on our messaging platform. There will be a brief delay in SMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.

All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Nov 7, 10:44 EST
Urgent MMS Messaging Maintenance - DFW
Completed - The scheduled maintenance has been completed.
Nov 15, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 00:00 EST
Scheduled - Bandwidth will be performing urgent maintenance on our messaging platform. There will be a brief delay in MMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.

All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Nov 7, 10:42 EST
Nov 14, 2018
V1 Application Platform Delays
Resolved - This incident has been resolved.
Nov 14, 13:06 EST
Monitoring - Bandwidth experienced a brief delay affecting Application Platform V1 messaging. We are continuing to monitor for stability.
Nov 14, 12:39 EST
Nov 13, 2018
Bandwidth Local Market Impairment - LATA:246 (Culpeper, VA|Fredericksburg, VA|Leesburg, VA)
Resolved - Our carrier is hands off from repairs. All services restored at this time.
Nov 13, 11:49 EST
Monitoring - Update: Our carrier has implemented a fix. We are seeing services restored at this time. We are currently monitoring until our carrier has completed all repairs.
Nov 13, 07:45 EST
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Nov 13, 03:46 EST
Urgent SMS Messaging Maintenance - LAX
Completed - The scheduled maintenance has been completed.
Nov 13, 02:31 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 01:30 EST
Scheduled - Bandwidth will be performing urgent maintenance on our messaging platform. There will be a brief delay in SMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Nov 7, 10:41 EST
Urgent MMS Messaging Maintenance - LAX
Completed - The scheduled maintenance has been completed.
Nov 13, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 00:00 EST
Scheduled - Bandwidth will be performing urgent maintenance on our messaging platform. There will be a brief delay in MMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Nov 7, 10:36 EST
Nov 12, 2018

No incidents reported.

Nov 11, 2018
Outbound Toll-Free SMS: Industry Condition
Resolved - Bandwidth has received confirmation from the impacted carrier they have seen systems restore and we can confirm messages are passing. We are resolving this incident.
Nov 11, 20:44 EST
Monitoring - Bandwidth is currently monitoring an industry-wide impairment affecting a unique subset of end-users who are not able to receive Toll-Free SMS messages due to a carrier impairment.
Nov 11, 19:53 EST
Nov 10, 2018
Network Maintenance - DFW Data Center
Completed - The scheduled maintenance has been completed.
Nov 10, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 00:00 EST
Scheduled - Bandwidth will be performing network maintenance in our DFW data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the DFW data center.

Inbound Voice (origination) calls: We anticipate service disruption for a small portion of inbound calls in the following local markets served out of the DFW data center:

338 - Bloomington, IN
344 - Saginaw, MI
368 - Peoria, IL
440 - Savannah, GA
446 - Macon, GA
448 - Pensacola, FL
454 - Gainesville, FL
472 - Chattanooga, TN
477 - Huntsville, AL
478 - Montgomery, AL
480 - Mobile, AL
488 - Lake Charles, LA
492 - Baton Rouge, LA
522 - Springfield, MO
526 - Fort Smith, AR
540 - El Paso, TX
544 - Lubbock, TX
546 - Amarillo, TX
548 - Wichita Falls, TX
550 - Abilene, TX
554 - Longview, TX
556 - Waco, TX
562 - Beaumont, TX
564 - Corpus Christi, TX
568 - Harlingen, TX
624 - Duluth, MN
634 - Davenport, IA
635 - Cedar Rapids, IA
638 - Bismarck,ND
640 - Sioux Falls, SD
644 - Omaha, NE
658 - Colorado Springs, CO
953 - Tallahassee, FL
958 - Lincoln, NE

Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

Emergency (911) Voice Calling: Bandwidth advises that customers route all calls through the ATL data center.

SMS/MMS Messaging: We advise customers to point their outbound message traffic to our LAX data center to avoid any service disruption.

The following services will not be impacted during the maintenance:
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Oct 29, 13:45 EDT
Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018
Bandwidth Local Market Impairment - LATA: 330 (Evansville, IN), LATA: 334 (Fort Wayne, IN), & LATA: 342 (Marquette, MI)
Resolved - Final: Our carrier has confirmed all repairs have been completed.

Start Time: 11/6/18 1:45 AM
Stop Time: 11/6/18 2:48 PM
Nov 6, 14:48 EST
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Nov 6, 13:30 EST
Update - Update: We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Nov 6, 09:38 EST
Investigating - Update: We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Nov 6, 05:43 EST
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Nov 6, 01:45 EST
Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.

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