Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 02, 2022 - 14:00 EST
Scheduled - Bandwidth will be performing scheduled maintenance in the Germany data center to relocate physical network equipment.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Germany data center, redirecting traffic to geo-redundant global data centers. As a result, while voice services will be uninterrupted for the duration of the maintenance, customers may observe their traffic being routed to/from them through our geo-redundant global data centers.

Additionally, during one portion of the maintenance between 21:00-23:59 UTC on December 3, global SMS services may potentially be disrupted. During this portion of the maintenance, customers may observe a delay in the delivery of global SMS messages.

United States Inbound Calling Services Operational
Inbound Calling (SIP) - United States Operational
Toll-Free calling - Inbound (SIP) - United States Operational
REST APIs - HTTP Voice - United States Operational
REST APIs - SIP Voice - United States Operational
BXML - United States Operational
United States Outbound Calling Services Operational
Outbound Calling (SIP) - United States Operational
Toll-Free calling - Outbound (SIP) - United States Operational
REST APIs - HTTP Voice - United States Operational
REST APIs - SIP Voice - United States Operational
BXML - United States Operational
United States V2 Application Add On Services Operational
Call Recording Operational
Transcriptions Operational
Text-to-Speech Operational
CNAM Lookup Operational
United States Messaging Services Operational
SMS Messaging (SMPP) Operational
MMS Messaging (MM4) Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
International Messaging (HTTP) Operational
REST APIs - HTTP SMS Messaging Operational
REST APIs - HTTP MMS Messaging Operational
Toll Free MMS - Inbound Operational
Toll Free MMS - Outbound Operational
International A2P Messaging Operational
International A2P Platform (SMPP) Operational
International A2P Platform (HTTP) Operational
International A2P Messaging Regional Connectivity Operational
Latin America Operational
APAC Operational
Europe Operational
Middle East & Africa Operational
Insights Operational
Messaging Insights Dashboard Operational
Message Log API Operational
Number Management Services Operational
New Number Ordering Operational
Number Porting Operational
Inbound Calling - Caller ID Lookup (CNAM) Operational
Line Feature Management ? Operational
Phone Number Lookup API Operational
Call Assure Operational
9-1-1 Services Operational
9-1-1 Call Routing Service Operational
9-1-1 Provisioning Service Operational
DLR (Dynamic Location Routing) Operational
Direct Network Connection Operational
Network Expansion Service (NES) Operational
Inbound Direct Link Services (DLS) Operational
Outbound Direct Link Services (DLS) Operational
Virtual (cloud) Connection Service Operational
WebRTC Operational
United States Local Market Status ? Operational
120 - Portland, ME Operational
122 - Manchester, NH Operational
124 - Burlington, VT Operational
126 - Springfield, MA Operational
128 - Cambridge, MA Operational
130 - Providence, RI Operational
132 - New York City, NY Operational
133 - Poughkeepsie, NY Operational
134 - Albany, NY Operational
136 - Syracuse, NY Operational
138 - Binghamton, NY Operational
140 - Buffalo, NY Operational
220 - Pleasantville, NJ Operational
222 - Camden, NJ Operational
224 - Newark, NJ Operational
226 - Harrisburg, PA Operational
228 - Philadelphia, PA Operational
230 - Altoona, PA Operational
232 - Scranton, PA Operational
234 - Pittsburgh, PA Operational
236 - Washington, DC Operational
238 - Baltimore, MD Operational
240 - Frederick, MD Operational
244 - Roanoke, VA Operational
246 - Culpeper, VA Operational
248 - Richmond, VA Operational
250 - Lynchburg, VA Operational
252 - Norfolk, VA Operational
254 - Charleston, WV Operational
256 - Clarksburg, WV Operational
320 - Cleveland, OH Operational
322 - Youngstown, OH Operational
324 - Worthington, OH Operational
325 - Akron, OH Operational
326 - Toledo, OH Operational
328 - Dayton, OH Operational
330 - Evansville, IN Operational
332 - South Bend, IN Operational
334 - Fort Wayne, IN Operational
336 - Indianapolis, IN Operational
338 - Bloomington, IN Operational
340 - Southfield, MI Operational
342 - Marquette, MI Operational
344 - Saginaw, MI Operational
348 - Grand Rapids, MI Operational
350 - Appleton, WI Operational
354 - Madison, WI Operational
356 - Milwaukee, WI Operational
358 - Chicago, IL Operational
368 - Peoria, IL Operational
420 - Asheville, NC Operational
422 - Charlotte, NC Operational
424 - Greensboro, NC Operational
426 - Raleigh, NC Operational
428 - Wilmington, NC Operational
430 - Greenville, SC Operational
432 - Myrtle Beach, SC Operational
434 - Columbia, SC Operational
436 - Charleston, SC Operational
438 - Atlanta, GA Operational
440 - Savannah, GA Operational
442 - Augusta, GA Operational
446 - Macon, GA Operational
448 - Pensacola, FL Operational
452 - Jacksonville, FL Operational
454 - Gainesville, FL Operational
458 - Orlando, FL Operational
460 - Miami, FL Operational
462 - Louisville, KY Operational
468 - Memphis, TN Operational
470 - Nashville, TN Operational
472 - Chattanooga, TN Operational
474 - Knoxville, TN Operational
476 - Birmingham, AL Operational
477 - Huntsville, AL Operational
478 - Montgomery, AL Operational
480 - Mobile, AL Operational
482 - Jackson, MS Operational
486 - Shreveport, LA Operational
488 - Lake Charles, LA Operational
490 - New Orleans, LA Operational
492 - Baton Rouge, LA Operational
520 - St. Louis, MO Operational
522 - Springfield, MO Operational
524 - Kansas City, MO Operational
526 - Fort Smith, AR Operational
528 - Little Rock, AR Operational
532 - Wichita, KS Operational
534 - Topeka, KS Operational
536 - Oklahoma City, OK Operational
538 - Tulsa, OK Operational
540 - El Paso, TX Operational
542 - Midland, TX Operational
544 - Lubbock, TX Operational
546 - Amarillo, TX Operational
548 - Wichita Falls, TX Operational
550 - Abilene, TX Operational
552 - Dallas, TX Operational
554 - Longview, TX Operational
556 - Waco, TX Operational
558 - Austin, TX Operational
560 - Houston, TX Operational
562 - Beaumont, TX Operational
564 - Corpus Christi, TX Operational
566 - San Antonio, TX Operational
568 - Harlingen, TX Operational
620 - Rochester, MN Operational
624 - Duluth, MN Operational
626 - St. Cloud, MN Operational
628 - Minneapolis, MN Operational
632 - Des Moines, IA Operational
634 - Davenport, IA Operational
635 - Cedar Rapids, IA Operational
636 - Fargo, ND Operational
640 - Sioux Falls, SD Operational
644 - Omaha, NE Operational
646 - Grand Island, NE Operational
650 - Billings, MT Operational
652 - Boise, ID Operational
654 - Cheyenne, WY Operational
656 - Denver, CO Operational
658 - Colorado Springs, CO Operational
660 - Salt Lake City, UT Operational
664 - Albuquerque, NM Operational
666 - Phoenix, AZ Operational
668 - Tucson, AZ Operational
670 - Eugene, OR Operational
672 - Portland, OR Operational
674 - Seattle, WA Operational
676 - Spokane, WA Operational
720 - Reno, NV Operational
721 - Las Vegas, NV Operational
722 - San Francisco, CA Operational
724 - Chico, CA Operational
726 - Sacramento, CA Operational
728 - Fresno, CA Operational
730 - Los Angeles, CA Operational
732 - San Diego, CA Operational
734 - Bakersfield, CA Operational
736 - Monterey, CA Operational
738 - Stockton, CA Operational
740 - San Luis Obispo, CA Operational
920 - New Haven, CT Operational
922 - Cincinnati, OH Operational
923 - Mansfield, OH Operational
924 - Erie, PA Operational
927 - Harrisonburg, VA Operational
928 - Charlottesville, VA Operational
939 - Fort Myers/Naples, FL Operational
949 - Fayetteville, NC Operational
951 - Rocky Mount, NC Operational
952 - Tampa, FL Operational
953 - Tallahassee, FL Operational
956 - Johnson City, TN Operational
958 - Lincoln, NE Operational
973 - Palm Springs, CA Operational
974 - Rochester, NY Operational
Support Operational
Phone Support Operational
Ticketing Support Operational
Help Center Operational
Portals Operational
Bandwidth Dashboard Operational
Application Platform Dashboard Operational
9-1-1 Dashboard Operational
Bandwidth International (fka Voxbone) Portal Operational
Dominican Republic Calling Services Under Maintenance
Inbound Calling - Dominican Republic (SIP) Under Maintenance
Argentina Calling Services Under Maintenance
Inbound Calling- Argentina Under Maintenance
Outbound Calling- Argentina Under Maintenance
Brazil Calling Services Under Maintenance
Inbound Calling- Brazil Under Maintenance
Chile Calling Services Under Maintenance
Inbound Calling- Chile Under Maintenance
Colombia Calling Services Under Maintenance
Inbound Calling- Colombia Under Maintenance
El Salvador Calling Services Under Maintenance
Inbound Calling- El Salvador Under Maintenance
Panama Calling Services Under Maintenance
Inbound Calling- Panama Under Maintenance
Peru Calling Services Under Maintenance
Inbound Calling- Peru Under Maintenance
Outbound Calling- Peru Under Maintenance
Austria Calling Services Under Maintenance
Inbound Calling - Austria Under Maintenance
Outbound Calling - Austria Under Maintenance
Emergency Calling - Austria Under Maintenance
Belgium Calling Services Under Maintenance
Inbound Calling - Belgium Under Maintenance
Outbound Calling - Belgium Under Maintenance
Emergency Calling - Belgium Under Maintenance
France Calling Services Under Maintenance
Inbound Calling - France Under Maintenance
Outbound Calling - France Under Maintenance
Emergency Calling - France Under Maintenance
Germany Calling Services Under Maintenance
Inbound Calling - Germany Under Maintenance
Outbound Calling - Germany Under Maintenance
Emergency Calling - Germany Under Maintenance
Luxembourg Calling Services Under Maintenance
Inbound Calling - Luxembourg Under Maintenance
Outbound Calling - Luxembourg Under Maintenance
Emergency Calling - Luxembourg Under Maintenance
Netherlands Calling Services Under Maintenance
Inbound Calling - Neatherlands Under Maintenance
Outbound Calling - Netherlands Under Maintenance
Emergency Calling - Netherlands Under Maintenance
Switzerland Calling Services Under Maintenance
Inbound Calling - Switzerland Under Maintenance
Outbound Calling - Switzerland Under Maintenance
Emergency Calling - Switzerland Under Maintenance
Croatia Calling Services Under Maintenance
Inbound Calling - Croatia Under Maintenance
Outbound Calling - Croatia Under Maintenance
Emergency Calling - Croatia Under Maintenance
Greece Calling Services Under Maintenance
Inbound Calling - Greece Under Maintenance
Outbound Calling - Greece Under Maintenance
Emergency Calling - Greece Under Maintenance
Italy Calling Services Under Maintenance
Inbound Calling - Italy Under Maintenance
Outbound Calling - Italy Under Maintenance
Emergency Calling - Italy Under Maintenance
Malta Calling Services Under Maintenance
Inbound Calling - Malta Under Maintenance
Portugal Calling Services Under Maintenance
Inbound Calling - Portugal Under Maintenance
Outbound Calling - Portugal Under Maintenance
Emergency Calling - Portugal Under Maintenance
Slovenia Calling Services Under Maintenance
Inbound Calling - Slovenia Under Maintenance
Outbound Calling- Slovenia Under Maintenance
Emergency Calling- Slovenia Under Maintenance
Spain Calling Services Under Maintenance
Inbound Calling - Spain Under Maintenance
Outbound Calling - Spain Under Maintenance
Emergency Calling - Spain Under Maintenance
Bulgaria Calling Services Under Maintenance
Inbound Calling - Bulgaria Under Maintenance
Outbound Calling - Bulgaria Under Maintenance
Emergency Calling - Bulgaria Under Maintenance
Georgia Calling Services Under Maintenance
Inbound Calling - Georgia Under Maintenance
Czech Republic Calling Services Under Maintenance
Inbound Calling - Czech Republic Under Maintenance
Outbound Calling - Czech Republic Under Maintenance
Emergency Calling - Czech Republic Under Maintenance
Hungary Calling Services Under Maintenance
Inbound Calling - Hungary Under Maintenance
Outbound Calling - Hungary Under Maintenance
Emergency Calling - Hungary Under Maintenance
Poland Calling Services Under Maintenance
Inbound Calling - Poland Under Maintenance
Outbound Calling - Poland Under Maintenance
Emergency Calling - Poland Under Maintenance
Romania Calling Services Under Maintenance
Inbound Calling - Romania Under Maintenance
Outbound Calling - Romania Under Maintenance
Emergency Calling - Romania Under Maintenance
Slovakia Calling Services Under Maintenance
Inbound Calling - Slovakia Under Maintenance
Outbound Calling - Slovakia Under Maintenance
Emergency Calling - Slovakia Under Maintenance
Denmark Calling Services Under Maintenance
Inbound Calling - Denmark Under Maintenance
Outbound Calling - Denmark Under Maintenance
Emergency Calling - Denmark Under Maintenance
Estonia Calling Services Under Maintenance
Inbound Calling - Estonia Under Maintenance
Outbound Calling - Estonia Under Maintenance
Emergency Calling - Estonia Under Maintenance
Finland Calling Services Under Maintenance
Inbound Calling - Finland Under Maintenance
Outbound Calling - Finland Under Maintenance
Emergency Calling - Finland Under Maintenance
Ireland Calling Services Under Maintenance
Inbound Calling - Ireland Under Maintenance
Outbound Calling - Ireland Under Maintenance
Emergency Calling - Ireland Under Maintenance
Latvia Calling Services Under Maintenance
Inbound Calling - Latvia Under Maintenance
Outbound Calling - Latvia Under Maintenance
Emergency Calling - Latvia Under Maintenance
Lithuania Calling Services Under Maintenance
Inbound Calling - Lithuania Under Maintenance
Outbound Calling - Lithuania Under Maintenance
Emergency Calling - Lithuania Under Maintenance
Norway Calling Services Under Maintenance
Inbound Calling - Norway Under Maintenance
Outbound Calling - Norway Under Maintenance
Emergency Calling -Norway Under Maintenance
Sweden Calling Services Under Maintenance
Inbound Calling - Sweden Under Maintenance
Outbound Calling - Sweden Under Maintenance
Emergency Calling - Sweden Under Maintenance
United Kingdom Calling Services Under Maintenance
Inbound Calling - United Kingdom Under Maintenance
Outbound Calling - United Kingdom Under Maintenance
Emergency Calling - United Kingdom Under Maintenance
Canada Calling Services Under Maintenance
Inbound Calling - Canada (SIP) Under Maintenance
Mexico Calling Services Under Maintenance
Inbound Calling - Mexico Under Maintenance
Puerto Rico Calling Services Under Maintenance
Inbound Calling - Puerto Rico Under Maintenance
Outbound Calling - Puerto Rico Under Maintenance
Emergency Calling - Puerto Rico Under Maintenance
Virgin Islands (U.S.) Calling Services Under Maintenance
Inbound Calling - Virgin Islands (U.S.) Under Maintenance
Emergency Calling - Virgin Islands (U.S.) Under Maintenance
Cyprus Calling Services Under Maintenance
Inbound Calling - Cyprus Under Maintenance
Outbound Calling - Cyprus Under Maintenance
Emergency Calling - Cyprus Under Maintenance
Egypt Calling Services Under Maintenance
Inbound Calling - Egypt Under Maintenance
Israel Calling Services Under Maintenance
Inbound Calling - Israel Under Maintenance
Outbound Calling - Israel Under Maintenance
Emergency Calling - Israel Under Maintenance
Jordan Calling Services Under Maintenance
Inbound Calling- Jordan Under Maintenance
Kenya Calling Services Under Maintenance
Inbound Calling- Kenya Under Maintenance
Qatar Calling Services Under Maintenance
Inbound Calling- Qatar Under Maintenance
South Africa Calling Services Under Maintenance
Inbound Calling- South Africa Under Maintenance
United Arab Emirates Calling Services Under Maintenance
Inbound Calling- United Arab Emirates Under Maintenance
Australia Calling Services Under Maintenance
Inbound Calling- Australia Under Maintenance
Outbound Calling- Australia Under Maintenance
Emergency Calling- Australia Under Maintenance
China Calling Services Under Maintenance
Inbound Calling- China Under Maintenance
Hong Kong Calling Services Under Maintenance
Inbound Calling- Hong Kong Under Maintenance
Outbound Calling- Hong Kong Under Maintenance
Emergency Calling- Hong Kong Under Maintenance
India Calling Services Under Maintenance
Inbound Calling- India Under Maintenance
Indonesia Calling Services Operational
Inbound Calling- Indonesia Operational
Japan Calling Services Under Maintenance
Inbound Calling- Japan Under Maintenance
Outbound Calling- Japan Under Maintenance
Emergency Calling- Japan Under Maintenance
Malaysia Calling Services Under Maintenance
Inbound Calling- Malaysia Under Maintenance
Philippines Calling Service Under Maintenance
Inbound Calling- Philippines Under Maintenance
Singapore Calling Services Under Maintenance
Inbound Calling- Singapore Under Maintenance
Outbound Calling- Singapore Under Maintenance
Emergency Calling- Singapore Under Maintenance
South Korea Calling Services Under Maintenance
Inbound Calling- South Korea Under Maintenance
Outbound Calling- South Korea Under Maintenance
Thailand Calling Services Under Maintenance
Inbound Calling- Thailand Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Messaging Maintenance (V2 SMS) Dec 9, 2022 00:00-01:00 EST
Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
Posted on Nov 18, 2022 - 11:52 EST
Global Voice Maintenance - Singapore Jan 9, 2023 11:00-17:00 EST
Bandwidth will be performing scheduled maintenance on our voice infrastructure in Singapore. While Bandwidth is taking necessary steps to minimize impact to calls sent through Singapore, there may be a brief disruption to new calls initiated during the maintenance window. Bandwidth does not anticipate disruption to existing calls.
Posted on Nov 29, 2022 - 07:48 EST
Global Voice Maintenance - Singapore Jan 12, 2023 11:00-17:00 EST
Bandwidth will be performing scheduled maintenance on our voice infrastructure in Singapore. While Bandwidth is taking necessary steps to minimize impact to calls sent through Singapore, there may be a brief disruption to new calls initiated during the maintenance window. Bandwidth does not anticipate disruption to existing calls.
Posted on Nov 29, 2022 - 07:49 EST
Past Incidents
Dec 3, 2022
Completed - The scheduled maintenance has been completed.
Dec 3, 19:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 07:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

256 - Clarksburg, WV
334 - Fort Wayne, IN
338 - Bloomington, IN
923 - Mansfield, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.

Dec 2, 12:02 EST
Resolved - Final: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.

Start Time: 12/01/2022 05:57 ET
Stop Time: 12/02/2022 04:16 ET

Dec 3, 05:41 EST
Update - We are continuing to monitor for any further issues.
Dec 3, 04:00 EST
Update - We are continuing to monitor for any further issues.
Dec 2, 23:47 EST
Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Dec 2, 19:46 EST
Update - Our carrier is continuing to isolate the cause of this incident.
Dec 2, 15:54 EST
Update - Our carrier is continuing to isolate the cause of this incident.
Dec 2, 11:54 EST
Investigating - We are experiencing a transport issue on the Bandwidth network affecting a small portion of your inbound origination service only.

We are currently working with our carrier for resolution.

Dec 2, 07:44 EST
Completed - The scheduled maintenance has been completed.
Dec 3, 02:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 18:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Dec 2, 15:36 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
256 - Clarksburg, WV
334 - Fort Wayne, IN
923 - Mansfield, OH
927 - Harrisonburg, VA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.

Dec 2, 14:15 EST
Dec 2, 2022

Unresolved incident: Global Data Center Maintenance - Germany.

Dec 1, 2022
Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 11/30/2022 09:35 ET

Stop Time: 12/01/2022 09:06 ET

Dec 1, 10:20 EST
Update - Our carrier is continuing to isolate the cause of this incident.
Dec 1, 07:16 EST
Update - Our carrier is continuing to isolate the cause of this incident.
Dec 1, 00:06 EST
Update - Our carrier is continuing to isolate the cause of this incident.
Nov 30, 18:48 EST
Update - Our carrier is continuing to isolate the cause of this incident.
Nov 30, 14:48 EST
Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.

Nov 30, 10:27 EST
Completed - The scheduled maintenance has been completed.
Dec 1, 05:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 00:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following market for the duration of the maintenance:

338 - Bloomington, IN

We do not anticipate any service disruption to outbound calling during this maintenance.

Nov 18, 11:42 EST
Completed - The scheduled maintenance has been completed.
Dec 1, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 23:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Nov 18, 11:47 EST
Nov 30, 2022
Resolved - We've confirmed stability at this time and we're considering this incident resolved.
Nov 30, 19:53 EST
Monitoring - Currently expected portal behavior is being observed. Been with teams will continue to monitor for prolonged stability.
Nov 30, 18:40 EST
Identified - We've identified the issue and we're working on implementing a fix at this time.
Nov 30, 17:06 EST
Investigating - We've noticed additional affects of the issue within the portal. Updates being made by users since 20:05 GMT may not be applied.
Nov 30, 16:42 EST
Monitoring - Bandwidth teams are monitoring the Global Portal for stability after a brief moment of degraded performance. We will continue to monitor the portal for ongoing stability.
Nov 30, 15:50 EST
Resolved - Our carrier has completed all necessary equipment repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 11/28/2022 21:19 ET

Stop Time: 11/30/2022 02:42 ET

Nov 30, 09:36 EST
Update - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Nov 30, 06:15 EST
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Nov 30, 02:57 EST
Identified - Update: Our carrier has identified a fiber cut and is working to complete repairs.
Nov 30, 02:53 EST
Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.

Nov 29, 20:22 EST
Resolved - The BWI network experienced a network incident between 9:50am and 10:10am UTC (4:50am-5:10am EST) that may have caused some calls to drop and/or fail to connect over DEFR1SPB01. Impact has been mitigated at this time and the network has been restored to normal function.
Nov 30, 05:00 EST
Completed - The scheduled maintenance has been completed.
Nov 30, 04:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 00:01 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following market for the duration of the maintenance:

LATA 220 - Pleasantville, NJ

We do not anticipate any service disruption to outbound calling during this maintenance.

Nov 29, 13:22 EST
Nov 29, 2022
Completed - The scheduled maintenance has been completed.
Nov 29, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 05:00 EST
Scheduled - Bandwidth will be performing scheduled maintenance in the Australia data center to relocate physical network equipment.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Australia data center, redirecting traffic to geo-redundant global data centers. As a result, while voice services will be uninterrupted for the duration of the maintenance, customers may observe their traffic being routed to/from them through our geo-redundant global data centers.

Nov 28, 07:55 EST
Nov 28, 2022
Resolved - This incident has been resolved.
Nov 28, 19:31 EST
Monitoring - Delays have decreased at this time along with traffic and deliveries are completing as expected. The vendor has not confirmed resolution, so we'll continue to monitor overnight into tomorrow until we have confirmation they are hands off.
Nov 28, 16:58 EST
Update - Bandwidth teams continue to engage with this industry vendor to restore timely Toll-Free MMS delivery to the T-Mobile network.
Nov 28, 15:04 EST
Update - Bandwidth teams continue to engage with this industry vendor to restore timely Toll-Free MMS delivery to the T-Mobile network.
Nov 28, 14:15 EST
Identified - Bandwidth has identified the cause of the delay to be related to an industry vendor. Bandwidth teams remain engaged with this vendor as they work towards restoring timely Toll-Free MMS deliverability.
Nov 28, 13:20 EST
Investigating - Bandwidth teams are investigating an incident causing a delay to Toll Free MMS messages sent to the T-Mobile Network. All teams are actively engaged.
Nov 28, 12:09 EST
Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022
Resolved - This incident has been resolved.
Nov 25, 19:02 EST
Update - Bandwidth teams are observing message delivery with minimal delays for Toll Free SMS & MMS traffic to the T-Mobile network. Teams will continue to monitor and engage with this industry vendor for prolonged stability.
Nov 25, 18:17 EST
Update - Bandwidth teams are observing message delivery with minimal delays for Toll Free SMS & MMS traffic to the T-Mobile network. Teams will continue to monitor and engage with this industry vendor for prolonged stability.
Nov 25, 16:35 EST
Monitoring - Bandwidth teams are observing message delivery with minimal delays for Toll Free SMS & MMS traffic to the T-Mobile network. Teams will continue to monitor and engage with this industry vendor for prolonged stability.
Nov 25, 13:46 EST
Update - Bandwidth teams continue to see SMS and now MMS Toll Free Messaging delays. We remain engaged with this industry vendor. Currently delays remain isolated to the T-Mobile Network.
Nov 25, 12:24 EST
Investigating - Bandwidth teams are investigating Toll Free Messaging delays with messages inbound and outbound of the T-Mobile Network. Teams are actively engaged with the industry vendor.
Nov 25, 11:27 EST
Resolved - This incident has been resolved.
Nov 25, 11:05 EST
Monitoring - A small subset of UK calls were not completing as expected. At this time Bandwidth is observing expected call behavior. We will continue to monitor for prolonged stability.
Nov 24, 09:25 EST
Nov 24, 2022
Nov 23, 2022
Resolved - This incident has been resolved.
Nov 23, 12:56 EST
Investigating - Bandwidth teams are currently investigating a latency condition with the Global Portal. Some login try’s may time out.
Nov 23, 12:06 EST
Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 11/22/2022 20:07 PM EST
Stop Time: 11/23/2022 04:55AM EST

Nov 23, 08:22 EST
Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all
repairs are complete

Nov 23, 04:55 EST
Update - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.

Nov 23, 00:10 EST
Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.

Nov 22, 20:07 EST
Resolved - This incident has been resolved.
Nov 23, 07:58 EST
Update - Bandwidth continues to observe expected call behavior. Teams will continue to monitor this vendor for prolonged stability.
Nov 22, 13:19 EST
Monitoring - Bandwidth is observing expected call behavior. However, teams will continue to monitor this vendor for prolonged stability.
Nov 22, 09:25 EST
Update - Bandwidth teams continue to investigate and escalate for a solution. Teams are engaged and working to isolate and resolve the issue.
Nov 22, 05:48 EST
Update - Bandwidth teams continue to investigate and escalate for a solution. Teams are engaged and working to isolate and resolve the issue.
Nov 21, 19:54 EST
Identified - Bandwidth teams continue to investigate and escalate for a solution. Teams are engaged and working to isolate and resolve the issue.
Nov 21, 15:17 EST
Update - Bandwidth teams continue to investigate and escalate for a solution. Teams are engaged and working to isolate and resolve the issue.
Nov 21, 09:23 EST
Update - Bandwidth teams continue to investigate and escalate for a solution. Teams are engaged and working to isolate and resolve the issue.
Nov 21, 03:37 EST
Update - Bandwidth teams continue to investigate this incident. Teams are engaged and working to isolate and resolve the issue.
Nov 21, 01:21 EST
Update - Bandwidth teams continue to investigate this incident. Teams are engaged and working to isolate and resolve the issue.
Nov 20, 22:01 EST
Update - Bandwidth teams continue to investigate this incident. Teams are engaged and working to isolate and resolve the issue.
Nov 20, 13:40 EST
Update - Bandwidth teams continue to investigate this incident. Teams are engaged and working to isolate and resolve the issue.
Nov 20, 08:15 EST
Update - Bandwidth teams continue to investigate this incident. Teams are engaged and working to isolate and resolve the issue.
Nov 20, 02:57 EST
Update - Bandwidth teams continue to investigate this incident. Teams are engaged and working to isolate and resolve the issue.
Nov 19, 20:21 EST
Update - Bandwidth teams continue to investigate this incident. Teams are engaged and working to isolate and resolve the issue.
Nov 19, 12:05 EST
Update - Bandwidth teams continue to investigate this incident. Teams are engaged and working to isolate and resolve the issue.
Nov 19, 06:54 EST
Update - Bandwidth teams continue to investigate this incident. We are working with partners to isolate the cause and resolve the issue.
Nov 19, 05:30 EST
Update - Bandwidth teams continue to investigate this incident. We are working with partners to isolate the cause and resolve the issue.
Nov 19, 01:30 EST
Update - Bandwidth teams continue to investigate this incident. We are working with partners to isolate the cause and resolve the issue.
Nov 18, 21:33 EST
Update - Bandwidth teams continue to investigate this incident.
Nov 18, 17:37 EST
Update - Bandwidth teams continue to investigate this incident.
Nov 18, 13:37 EST
Investigating - Bandwidth teams are investigating an incident impacting inbound calling within the United Kingdom. Calls may not be complete as expected.
Nov 18, 10:13 EST
Completed - The scheduled maintenance has been completed.
Nov 23, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 01:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Nov 18, 11:51 EST
Completed - The scheduled maintenance has been completed.
Nov 23, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 23:01 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Nov 18, 11:45 EST
Nov 22, 2022
Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 11/21/2022 6:50 ET

Stop Time: 11/21/20202 20:50 ET

Nov 22, 06:13 EST
Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all
repairs are complete

Nov 21, 23:15 EST
Update - Our carrier is continuing to isolate the cause of this incident.
Nov 21, 19:00 EST
Update - Our carrier is continuing to isolate the cause of this incident.
Nov 21, 15:00 EST
Update - We are currently working with our carrier for resolution.
Nov 21, 11:03 EST
Investigating - We are experiencing a transport issue on the Bandwidth network affecting a small portion of your inbound origination service only.

We are currently working with our carrier for resolution.

Nov 21, 07:06 EST
Completed - The scheduled maintenance has been completed.
Nov 22, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 00:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following market for the duration of the maintenance:

220 - Pleasantville, NJ

We do not anticipate any service disruption to outbound calling during this maintenance.

Nov 18, 11:35 EST
Completed - The scheduled maintenance has been completed.
Nov 22, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 23:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Nov 18, 11:44 EST
Nov 21, 2022
Resolved - This incident has been resolved.
Nov 21, 08:56 EST
Investigating - Bandwidth teams are currently investigating and incident intermittently impacting the ability to log into the the Global Portal as well as interact with Insights reporting with delays.
Nov 21, 08:18 EST
Completed - The scheduled maintenance has been completed.
Nov 21, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 00:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following market for the duration of the maintenance:

220 - Pleasantville, NJ

We do not anticipate any service disruption to outbound calling during this maintenance.

Nov 18, 11:33 EST
Nov 20, 2022
Nov 19, 2022
Completed - The scheduled maintenance has been completed.
Nov 19, 06:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 22:02 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
338 - Bloomington, IN
923 - Mansfield, OH
927 - Harrisonburg, VA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.

Nov 18, 11:19 EST
Completed - The scheduled maintenance has been completed.
Nov 19, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 00:01 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

256 - Clarksburg, WV
334 - Fort Wayne, IN

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.

Nov 18, 12:25 EST