Bandwidth Status

Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

Bandwidth Local Market Impairment - 550 - Abilene, TX

Update - Update: Our carrier is continuing to isolate the cause of this incident.
Mar 26, 2023 - 21:16 EDT

Update - Update: Our carrier is continuing to isolate the cause of this incident.
Mar 26, 2023 - 17:24 EDT

Update - Update: Our carrier is continuing to isolate the cause of this incident.
Mar 26, 2023 - 12:42 EDT

Update - Update: Our carrier is continuing to isolate the cause of this incident.
Mar 26, 2023 - 08:38 EDT

Update - Update: Our carrier is continuing to isolate the cause of this incident.
Mar 26, 2023 - 04:41 EDT

Update - Update: Our carrier is continuing to isolate the cause of this incident.
Mar 26, 2023 - 00:59 EDT

Update - Update: Our carrier is continuing to isolate the cause of this incident.
Mar 25, 2023 - 21:28 EDT

Update - Update: Our carrier is continuing to isolate the cause of this incident.
Mar 25, 2023 - 13:12 EDT

Update - Update:Our carrier is continuing to isolate the cause of this incident.
Mar 25, 2023 - 08:07 EDT

Update - Update: Our carrier is continuing to isolate the cause of this incident.
Mar 25, 2023 - 04:21 EDT

Update - Update: Our carrier is continuing to isolate the cause of this incident.
Mar 25, 2023 - 00:04 EDT

Identified - Our carrier is continuing to isolate the cause of this incident.
Mar 24, 2023 - 20:22 EDT

Update - Update: Our carrier is continuing to isolate the cause of this incident.
Mar 24, 2023 - 16:26 EDT

Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.
Mar 24, 2023 - 10:57 EDT

United States Inbound Calling Services Operational

Inbound Calling (SIP) - United States Operational

Toll-Free calling - Inbound (SIP) - United States Operational

REST APIs - HTTP Voice - United States Operational

REST APIs - SIP Voice - United States Operational

BXML - United States Operational

United States Outbound Calling Services Operational

Outbound Calling (SIP) - United States Operational

Toll-Free calling - Outbound (SIP) - United States Operational

REST APIs - HTTP Voice - United States Operational

REST APIs - SIP Voice - United States Operational

BXML - United States Operational

United States V2 Application Add On Services Operational

Call Recording Operational

Transcriptions Operational

Text-to-Speech Operational

CNAM Lookup Operational

United States Messaging Services Operational

SMS Messaging (SMPP) Operational

MMS Messaging (MM4) Operational

Toll-Free SMS - Inbound Operational

Toll-Free SMS - Outbound Operational

International Messaging (HTTP) Operational

REST APIs - HTTP SMS Messaging Operational

REST APIs - HTTP MMS Messaging Operational

Toll Free MMS - Inbound Operational

Toll Free MMS - Outbound Operational

International A2P Messaging Operational

International A2P Platform (SMPP) Operational

International A2P Platform (HTTP) Operational

International A2P Messaging Regional Connectivity Operational

Latin America Operational

APAC Operational

Europe Operational

Middle East & Africa Operational

Insights Operational

Messaging Insights Dashboard Operational

Message Log API Operational

Number Management Services Operational

New Number Ordering Operational

Number Porting Operational

Inbound Calling - Caller ID Lookup (CNAM) Operational

Line Feature Management Operational

Phone Number Lookup API Operational

Call Assure Operational

9-1-1 Services Operational

9-1-1 Call Routing Service Operational

9-1-1 Provisioning Service Operational

DLR (Dynamic Location Routing) Operational

Direct Network Connection Operational

Network Expansion Service (NES) Operational

Inbound Direct Link Services (DLS) Operational

Outbound Direct Link Services (DLS) Operational

Virtual (cloud) Connection Service Operational

WebRTC Operational

United States Local Market Status Partial Outage

120 - Portland, ME Operational

122 - Manchester, NH Operational

124 - Burlington, VT Operational

126 - Springfield, MA Operational

128 - Cambridge, MA Operational

130 - Providence, RI Operational

132 - New York City, NY Operational

133 - Poughkeepsie, NY Operational

134 - Albany, NY Operational

136 - Syracuse, NY Operational

138 - Binghamton, NY Operational

140 - Buffalo, NY Operational

220 - Pleasantville, NJ Operational

222 - Camden, NJ Operational

224 - Newark, NJ Operational

226 - Harrisburg, PA Operational

228 - Philadelphia, PA Operational

230 - Altoona, PA Operational

232 - Scranton, PA Operational

234 - Pittsburgh, PA Operational

236 - Washington, DC Operational

238 - Baltimore, MD Operational

240 - Frederick, MD Operational

244 - Roanoke, VA Operational

246 - Culpeper, VA Operational

248 - Richmond, VA Operational

250 - Lynchburg, VA Operational

252 - Norfolk, VA Operational

254 - Charleston, WV Operational

256 - Clarksburg, WV Operational

320 - Cleveland, OH Operational

322 - Youngstown, OH Operational

324 - Worthington, OH Operational

325 - Akron, OH Operational

326 - Toledo, OH Operational

328 - Dayton, OH Operational

330 - Evansville, IN Operational

332 - South Bend, IN Operational

334 - Fort Wayne, IN Operational

336 - Indianapolis, IN Operational

338 - Bloomington, IN Operational

340 - Southfield, MI Operational

342 - Marquette, MI Operational

344 - Saginaw, MI Operational

348 - Grand Rapids, MI Operational

350 - Appleton, WI Operational

354 - Madison, WI Operational

356 - Milwaukee, WI Operational

358 - Chicago, IL Operational

368 - Peoria, IL Operational

420 - Asheville, NC Operational

422 - Charlotte, NC Operational

424 - Greensboro, NC Operational

426 - Raleigh, NC Operational

428 - Wilmington, NC Operational

430 - Greenville, SC Operational

432 - Myrtle Beach, SC Operational

434 - Columbia, SC Operational

436 - Charleston, SC Operational

438 - Atlanta, GA Operational

440 - Savannah, GA Operational

442 - Augusta, GA Operational

446 - Macon, GA Operational

448 - Pensacola, FL Operational

452 - Jacksonville, FL Operational

454 - Gainesville, FL Operational

458 - Orlando, FL Operational

460 - Miami, FL Operational

462 - Louisville, KY Operational

468 - Memphis, TN Operational

470 - Nashville, TN Operational

472 - Chattanooga, TN Operational

474 - Knoxville, TN Operational

476 - Birmingham, AL Operational

477 - Huntsville, AL Operational

478 - Montgomery, AL Operational

480 - Mobile, AL Operational

482 - Jackson, MS Operational

486 - Shreveport, LA Operational

488 - Lake Charles, LA Operational

490 - New Orleans, LA Operational

492 - Baton Rouge, LA Operational

520 - St. Louis, MO Operational

522 - Springfield, MO Operational

524 - Kansas City, MO Operational

526 - Fort Smith, AR Operational

528 - Little Rock, AR Operational

532 - Wichita, KS Operational

534 - Topeka, KS Operational

536 - Oklahoma City, OK Operational

538 - Tulsa, OK Operational

540 - El Paso, TX Operational

542 - Midland, TX Operational

544 - Lubbock, TX Operational

546 - Amarillo, TX Operational

548 - Wichita Falls, TX Operational

550 - Abilene, TX Partial Outage

552 - Dallas, TX Operational

554 - Longview, TX Partial Outage

556 - Waco, TX Operational

558 - Austin, TX Operational

560 - Houston, TX Operational

562 - Beaumont, TX Operational

564 - Corpus Christi, TX Operational

566 - San Antonio, TX Operational

568 - Harlingen, TX Operational

620 - Rochester, MN Operational

624 - Duluth, MN Operational

626 - St. Cloud, MN Operational

628 - Minneapolis, MN Operational

632 - Des Moines, IA Operational

634 - Davenport, IA Operational

635 - Cedar Rapids, IA Operational

636 - Fargo, ND Operational

640 - Sioux Falls, SD Operational

644 - Omaha, NE Operational

646 - Grand Island, NE Operational

650 - Billings, MT Operational

652 - Boise, ID Operational

654 - Cheyenne, WY Operational

656 - Denver, CO Operational

658 - Colorado Springs, CO Operational

660 - Salt Lake City, UT Operational

664 - Albuquerque, NM Operational

666 - Phoenix, AZ Operational

668 - Tucson, AZ Operational

670 - Eugene, OR Operational

672 - Portland, OR Operational

674 - Seattle, WA Operational

676 - Spokane, WA Operational

720 - Reno, NV Operational

721 - Las Vegas, NV Operational

722 - San Francisco, CA Operational

724 - Chico, CA Operational

726 - Sacramento, CA Operational

728 - Fresno, CA Operational

730 - Los Angeles, CA Operational

732 - San Diego, CA Operational

734 - Bakersfield, CA Operational

736 - Monterey, CA Operational

738 - Stockton, CA Operational

740 - San Luis Obispo, CA Operational

920 - New Haven, CT Operational

922 - Cincinnati, OH Operational

923 - Mansfield, OH Operational

924 - Erie, PA Operational

927 - Harrisonburg, VA Operational

928 - Charlottesville, VA Operational

939 - Fort Myers/Naples, FL Operational

949 - Fayetteville, NC Operational

951 - Rocky Mount, NC Operational

952 - Tampa, FL Operational

953 - Tallahassee, FL Operational

956 - Johnson City, TN Operational

958 - Lincoln, NE Operational

973 - Palm Springs, CA Operational

974 - Rochester, NY Operational

Support Operational

Phone Support Operational

Ticketing Support Operational

Help Center Operational

Portals Operational

Bandwidth Dashboard Operational

Application Platform Dashboard Operational

9-1-1 Dashboard Operational

Bandwidth International (fka Voxbone) Portal Operational

Dominican Republic Calling Services Operational

Inbound Calling - Dominican Republic (SIP) Operational

Argentina Calling Services Operational

Inbound Calling- Argentina Operational

Outbound Calling- Argentina Operational

Brazil Calling Services Operational

Inbound Calling- Brazil Operational

Chile Calling Services Operational

Inbound Calling- Chile Operational

Colombia Calling Services Operational

Inbound Calling- Colombia Operational

El Salvador Calling Services Operational

Inbound Calling- El Salvador Operational

Panama Calling Services Operational

Inbound Calling- Panama Operational

Peru Calling Services Operational

Inbound Calling- Peru Operational

Outbound Calling- Peru Operational

Austria Calling Services Operational

Inbound Calling - Austria Operational

Outbound Calling - Austria Operational

Emergency Calling - Austria Operational

Belgium Calling Services Operational

Inbound Calling - Belgium Operational

Outbound Calling - Belgium Operational

Emergency Calling - Belgium Operational

France Calling Services Operational

Inbound Calling - France Operational

Outbound Calling - France Operational

Emergency Calling - France Operational

Germany Calling Services Operational

Inbound Calling - Germany Operational

Outbound Calling - Germany Operational

Emergency Calling - Germany Operational

Luxembourg Calling Services Operational

Inbound Calling - Luxembourg Operational

Outbound Calling - Luxembourg Operational

Emergency Calling - Luxembourg Operational

Netherlands Calling Services Operational

Inbound Calling - Neatherlands Operational

Outbound Calling - Netherlands Operational

Emergency Calling - Netherlands Operational

Switzerland Calling Services Operational

Inbound Calling - Switzerland Operational

Outbound Calling - Switzerland Operational

Emergency Calling - Switzerland Operational

Croatia Calling Services Operational

Inbound Calling - Croatia Operational

Outbound Calling - Croatia Operational

Emergency Calling - Croatia Operational

Greece Calling Services Operational

Inbound Calling - Greece Operational

Outbound Calling - Greece Operational

Emergency Calling - Greece Operational

Italy Calling Services Operational

Inbound Calling - Italy Operational

Outbound Calling - Italy Operational

Emergency Calling - Italy Operational

Malta Calling Services Operational

Inbound Calling - Malta Operational

Portugal Calling Services Operational

Inbound Calling - Portugal Operational

Outbound Calling - Portugal Operational

Emergency Calling - Portugal Operational

Slovenia Calling Services Operational

Inbound Calling - Slovenia Operational

Outbound Calling- Slovenia Operational

Emergency Calling- Slovenia Operational

Spain Calling Services Operational

Inbound Calling - Spain Operational

Outbound Calling - Spain Operational

Emergency Calling - Spain Operational

Bulgaria Calling Services Operational

Inbound Calling - Bulgaria Operational

Outbound Calling - Bulgaria Operational

Emergency Calling - Bulgaria Operational

Georgia Calling Services Operational

Inbound Calling - Georgia Operational

Czech Republic Calling Services Operational

Inbound Calling - Czech Republic Operational

Outbound Calling - Czech Republic Operational

Emergency Calling - Czech Republic Operational

Hungary Calling Services Operational

Inbound Calling - Hungary Operational

Outbound Calling - Hungary Operational

Emergency Calling - Hungary Operational

Poland Calling Services Operational

Inbound Calling - Poland Operational

Outbound Calling - Poland Operational

Emergency Calling - Poland Operational

Romania Calling Services Operational

Inbound Calling - Romania Operational

Outbound Calling - Romania Operational

Emergency Calling - Romania Operational

Slovakia Calling Services Operational

Inbound Calling - Slovakia Operational

Outbound Calling - Slovakia Operational

Emergency Calling - Slovakia Operational

Denmark Calling Services Operational

Inbound Calling - Denmark Operational

Outbound Calling - Denmark Operational

Emergency Calling - Denmark Operational

Estonia Calling Services Operational

Inbound Calling - Estonia Operational

Outbound Calling - Estonia Operational

Emergency Calling - Estonia Operational

Finland Calling Services Operational

Inbound Calling - Finland Operational

Outbound Calling - Finland Operational

Emergency Calling - Finland Operational

Ireland Calling Services Operational

Inbound Calling - Ireland Operational

Outbound Calling - Ireland Operational

Emergency Calling - Ireland Operational

Latvia Calling Services Operational

Inbound Calling - Latvia Operational

Outbound Calling - Latvia Operational

Emergency Calling - Latvia Operational

Lithuania Calling Services Operational

Inbound Calling - Lithuania Operational

Outbound Calling - Lithuania Operational

Emergency Calling - Lithuania Operational

Norway Calling Services Operational

Inbound Calling - Norway Operational

Outbound Calling - Norway Operational

Emergency Calling -Norway Operational

Sweden Calling Services Operational

Inbound Calling - Sweden Operational

Outbound Calling - Sweden Operational

Emergency Calling - Sweden Operational

United Kingdom Calling Services Operational

Inbound Calling - United Kingdom Operational

Outbound Calling - United Kingdom Operational

Emergency Calling - United Kingdom Operational

Canada Calling Services Operational

Inbound Calling - Canada (SIP) Operational

Mexico Calling Services Operational

Inbound Calling - Mexico Operational

Puerto Rico Calling Services Operational

Inbound Calling - Puerto Rico Operational

Outbound Calling - Puerto Rico Operational

Emergency Calling - Puerto Rico Operational

Virgin Islands (U.S.) Calling Services Operational

Inbound Calling - Virgin Islands (U.S.) Operational

Emergency Calling - Virgin Islands (U.S.) Operational

Cyprus Calling Services Operational

Inbound Calling - Cyprus Operational

Outbound Calling - Cyprus Operational

Emergency Calling - Cyprus Operational

Egypt Calling Services Operational

Inbound Calling - Egypt Operational

Israel Calling Services Operational

Inbound Calling - Israel Operational

Outbound Calling - Israel Operational

Emergency Calling - Israel Operational

Jordan Calling Services Operational

Inbound Calling- Jordan Operational

Kenya Calling Services Operational

Inbound Calling- Kenya Operational

Qatar Calling Services Operational

Inbound Calling- Qatar Operational

South Africa Calling Services Operational

Inbound Calling- South Africa Operational

United Arab Emirates Calling Services Operational

Inbound Calling- United Arab Emirates Operational

Australia Calling Services Operational

Inbound Calling- Australia Operational

Outbound Calling- Australia Operational

Emergency Calling- Australia Operational

China Calling Services Operational

Inbound Calling- China Operational

Hong Kong Calling Services Operational

Inbound Calling- Hong Kong Operational

Outbound Calling- Hong Kong Operational

Emergency Calling- Hong Kong Operational

India Calling Services Operational

Inbound Calling- India Operational

Indonesia Calling Services Operational

Inbound Calling- Indonesia Operational

Japan Calling Services Operational

Inbound Calling- Japan Operational

Outbound Calling- Japan Operational

Emergency Calling- Japan Operational

Malaysia Calling Services Operational

Inbound Calling- Malaysia Operational

Philippines Calling Service Operational

Inbound Calling- Philippines Operational

Singapore Calling Services Operational

Inbound Calling- Singapore Operational

Outbound Calling- Singapore Operational

Emergency Calling- Singapore Operational

South Korea Calling Services Operational

Inbound Calling- South Korea Operational

Outbound Calling- South Korea Operational

Thailand Calling Services Operational

Inbound Calling- Thailand Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Messaging Maintenance - SMS Mar 27, 2023 01:00-07:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Posted on Mar 24, 2023 - 12:15 EDT

Local Market Maintenance - 338 - Bloomington, IN Mar 27, 2023 21:00 - Mar 28, 2023 06:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following market for the duration of the maintenance:

338 - Bloomington, IN

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on Mar 23, 2023 - 14:45 EDT

Local Market Maintenance - Multiple Markets Mar 28, 2023 00:00-07:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

220 - Pleasantville, NJ
344 - Saginaw, MI
522 - Springfield, MO
974 - Rochester, NY

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Mar 24, 2023 - 14:20 EDT

Messaging Maintenance - MMS Mar 28, 2023 17:00-21:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Posted on Mar 23, 2023 - 14:40 EDT

Messaging Maintenance - Toll-Free MMS/SMS Mar 29, 2023 23:00 - Mar 30, 2023 03:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on Feb 24, 2023 - 15:04 EST

Global Data Center Maintenance - China Mar 30, 2023 07:30-13:30 EDT

Bandwidth will be performing scheduled hardware maintenance in the China data center.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the China data center, and redirecting traffic to geo-redundant global data centers.

Customers with direct connections to the China data center may observe a brief disruption in connectivity, however, services will route over the public internet and should not experience any service disruption.
Posted on Mar 21, 2023 - 11:43 EDT

Messaging Maintenance (V2 SMS) Mar 31, 2023 00:00-01:00 EDT

Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
Posted on Mar 20, 2023 - 14:26 EDT

Messaging Maintenance - Toll-Free MMS/SMS Apr 5, 2023 23:00 - Apr 6, 2023 03:00 EDT

Messaging Maintenance - Toll-Free MMS/SMS Apr 12, 2023 23:00 - Apr 13, 2023 03:00 EDT

Messaging Maintenance - Toll-Free MMS/SMS Apr 19, 2023 23:00 - Apr 20, 2023 03:00 EDT

Messaging Maintenance - Toll-Free MMS/SMS Apr 26, 2023 23:00 - Apr 27, 2023 03:00 EDT

Past Incidents

Mar 26, 2023

Unresolved incident: Bandwidth Local Market Impairment - 550 - Abilene, TX.

Mar 25, 2023

Mar 24, 2023

UK Voice Incident

Resolved - This incident has been resolved.
Mar 24, 09:39 EDT

Monitoring - Bandwidth teams are observing expected call behavior and will continue to monitor for ongoing stability.
Mar 24, 07:38 EDT

Identified - Bandwidth teams have identified an incident impacting ported UK numbers where traffic may not complete as expected.
Mar 24, 06:12 EDT

Local Market Maintenance - Multiple Markets

Completed - The scheduled maintenance has been completed.
Mar 24, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 00:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
256 - Clarksburg, WV
334 - Fort Wayne, IN
338 - Bloomington, IN
923 - Mansfield, OH
927 - Harrisonburg, VA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Mar 22, 14:55 EDT

Mar 23, 2023

Bandwidth Local Market Impairment - 562 - Beaumont, TX

Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 03/22/2023 20:06 GMT

Stop Time: 03/23/2023 20:16 GMT
Mar 23, 21:00 EDT

Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Mar 23, 16:17 EDT

Update - Our carrier has identified a fiber cut and is working to complete repairs.
Mar 23, 11:23 EDT

Update - Our carrier has identified a fiber cut and is working to complete repairs.
Mar 23, 08:10 EDT

Update - Our carrier has identified a fiber cut and is working to complete repairs.
Mar 23, 04:25 EDT

Identified - Our carrier has identified a fiber cut and is working to complete repairs.
Mar 23, 00:25 EDT

Update - Our carrier is continuing to isolate the cause of this incident.
Mar 22, 20:25 EDT

Messaging Maintenance - MMS/SMS

Completed - The scheduled maintenance has been completed.
Mar 23, 14:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 00:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Mar 10, 14:47 EST

Local Market Maintenance - Multiple Markets

Completed - The scheduled maintenance has been completed.
Mar 23, 07:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 00:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
344 - Saginaw, MI
522 - Springfield, MO

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Mar 21, 14:47 EDT

Messaging Maintenance - SMS

Completed - The scheduled maintenance has been completed.
Mar 23, 07:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 01:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Mar 21, 13:45 EDT

Messaging Maintenance - Toll-Free MMS/SMS

Completed - The scheduled maintenance has been completed.
Mar 23, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 23:01 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Feb 24, 15:02 EST

Mar 22, 2023

BWI Web Services Impairment

Resolved - We’ve confirmed stability and we’re considering this incident resolved.
Mar 22, 12:39 EDT

Monitoring - We’ve confirmed the mitigation has been implemented and services are now fully restored. We’re currently monitoring for stability and we’ll advise once we confirm.
Mar 22, 10:53 EDT

Update - We're continuing to work on implementing mitigation for the issue. We have noticed improvement in function at this time, but we're still working to restore full functionality.
Mar 22, 10:23 EDT

Identified - We’ve identified the issue and we’re working on implementing a fix.
Mar 22, 08:56 EDT

Investigating - We’re currently investigating a network issue impacting both the customer web portal and API services for Bandwidth International customers.
Mar 22, 08:04 EDT

Bandwidth Local Market Impairment - 720 - Reno, NV

Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored.
This incident is being resolved.

Start Time: 03/22/2023 06:15 GMT

Stop Time: 03/22/2023 09:31 GMT
Mar 22, 09:18 EDT

Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we
confirm all repairs are complete.
Mar 22, 05:55 EDT

Investigating - We are experiencing a transport issue on the Bandwidth network affecting a small portion of your inbound origination service only.

We are currently working with our carrier for resolution.
Mar 22, 02:45 EDT

Local Market Maintenance - Multiple Markets

Completed - The scheduled maintenance has been completed.
Mar 22, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 00:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
344 - Saginaw, MI
522 - Springfield, MO

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Mar 20, 14:41 EDT

Messaging Maintenance - Verizon Wireless US SMS/Toll Free SMS

Completed - The scheduled maintenance has been completed.
Mar 22, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 00:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 13, 14:52 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS & Toll Free SMS messaging platforms. During the maintenance window, Bandwidth's Verizon Wireless US customers may experience delays, rejections, or failures in the delivery of inbound and outbound SMS messages.
Mar 13, 14:41 EDT

Mar 21, 2023

Toll-Free SMS and MMS Delays, T-Mobile

Resolved - Toll-Free SMS and MMS messages to the T-Mobile network are delivery as expected. This off network incident is now resolved.
Mar 21, 22:52 EDT

Monitoring - Bandwidth is observing expected Toll-Free message delivery to the T-Mobile network. Bandwidth will continue to monitor this off network incident.
Mar 21, 20:37 EDT

Update - SMS Toll-Free messages are being delivered as expected. MMS Toll-Free remain impaired with delayed delivery to the T-Mobile network.
Mar 21, 20:23 EDT

Identified - Bandwidth teams have identified an off network condition that is impacting delivery of Toll-Free SMS and MMS messages to the T-Mobile network. Messages may be delayed in delivery.
Mar 21, 19:52 EDT

Global Portal & API Maintenance

Completed - The scheduled maintenance has been completed.
Mar 21, 21:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 19:00 EDT

Scheduled - Bandwidth will be performing maintenance on the Global Portal & API. While all steps are being taken to reduce impact to services, users may experience intermittent delays and disruption of global portal and API services for the duration of the maintenance.
Mar 7, 10:05 EST

Bandwidth Local Market Impairment - 220 - Pleasantville, NJ

Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 03/21/2023 18:11 GMT

Stop Time: 03/21/2023 19:03 GMT
Mar 21, 18:06 EDT

Messaging Maintenance - MMS/SMS

Completed - The scheduled maintenance has been completed.
Mar 21, 14:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 00:01 EDT

Bandwidth International Market Impairment - Brazil - Natal

Resolved - Final: Calls are working properly again in Brazil - Natal
This incident has been resolved.
Mar 21, 12:35 EDT

Update - We continue to investigate the issue with our carrier.
Mar 21, 09:26 EDT

Update - We continue to investigate the issue with our carrier.
Mar 21, 03:22 EDT

Update - We continue to investigate the issue with our carrier.
Mar 20, 23:20 EDT

Update - We continue to investigate the issue with our carrier.
Mar 20, 19:11 EDT

Update - We continue to investigate the issue with our carrier.
Mar 20, 14:06 EDT

Update - We continue to investigate the issue with our carrier.
Mar 20, 10:14 EDT

Update - We continue to investigate the issue with our carrier.
Mar 20, 03:01 EDT

Update - We continue to investigate the issue with our carrier.
Mar 19, 22:44 EDT

Update - We continue to investigate the issue with our carrier.
Mar 19, 15:57 EDT

Update - We continue to investigate the issue with our carrier.
Mar 19, 12:03 EDT

Update - We continue to investigate the issue with our carrier.
Mar 19, 08:45 EDT

Update - We continue to investigate the issue with our carrier.
Mar 19, 03:58 EDT

Update - We continue to investigate the issue with our carrier.
Mar 19, 00:24 EDT

Update - We continue to investigate the issue with our carrier.
Mar 18, 20:31 EDT

Update - We continue to investigate the issue with our carrier.
Mar 18, 15:40 EDT

Update - We continue to investigate the issue with our carrier.
Mar 18, 11:59 EDT

Update - We continue to investigate the issue with our carrier.
Mar 18, 07:45 EDT

Update - We continue to investigate the issue with our carrier.
Mar 18, 03:21 EDT

Update - We continue to investigate the issue with our carrier.
Mar 17, 23:03 EDT

Investigating - We are investigating a network impairment in Brazil (in the area of Natal) with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
Mar 17, 19:08 EDT

Local Market Maintenance - Multiple Markets

Completed - The scheduled maintenance has been completed.
Mar 21, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 00:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 20, 14:36 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
344 - Saginaw, MI
974 - Rochester, NY

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Mar 17, 14:20 EDT

SMS/MMS Messaging Maintenance - LAX

Completed - The scheduled maintenance has been completed.
Mar 21, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 00:00 EDT

Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS/MMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Mar 9, 10:17 EST

Messaging Maintenance - SMS & Toll Free SMS

Completed - The scheduled maintenance has been completed.
Mar 21, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 00:00 EDT

Scheduled - Bandwidth will be performing maintenance alongside our messaging vendor to migrate a portion of messaging traffic. While all steps are being taken to minimize impact, there will be a moment during the maintenance where inbound messages will not be delivered.
Mar 7, 09:37 EST

Mar 20, 2023

Local Market Maintenance - 338 - Bloomington, IN

Completed - The scheduled maintenance has been completed.
Mar 20, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 01:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following market for the duration of the maintenance:

338 - Bloomington, IN

We do not anticipate any service disruption to outbound calling during this maintenance.
Mar 17, 14:18 EDT

Messaging Maintenance - SMS & Toll Free SMS

Completed - The scheduled maintenance has been completed.
Mar 20, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 00:00 EDT

Mar 19, 2023

Local Market Maintenance - Multiple Markets

Completed - The scheduled maintenance has been completed.
Mar 19, 19:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 09:01 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

344 - Saginaw, MI
522 - Springfield, MO

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Mar 17, 14:16 EDT

Local Market Maintenance - 338 - Bloomington, IN

Completed - The scheduled maintenance has been completed.
Mar 19, 05:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 00:02 EDT

Mar 18, 2023

Mar 17, 2023

Bandwidth International Voice Incident

Resolved - Voice calls transferring over our Australian data center may have experienced unexpected call failures. The datacenter is now stable and calls processing as expected.
Mar 17, 15:45 EDT

Local Market Maintenance - Multiple Markets

Completed - The scheduled maintenance has been completed.
Mar 17, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 01:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
344 - Saginaw, MI

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Mar 15, 14:36 EDT

Global SMS Messaging Maintenance - Belgium

Completed - The scheduled maintenance has been completed.
Mar 17, 02:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 00:30 EDT

Scheduled - Bandwidth will be performing maintenance on our global messaging platform. While all steps have been taken to minimize impact for customers, messaging binds to our Belgium data center will bounce which may affect customers who do not have automatic bind reconnection configured. These customers will need to manually reconnect their binds upon the completion of this maintenance.

All messaging traffic to the Germany data center will be unaffected during this event. Customers may choose to point all traffic to Germany to ensure no interruption to service.
Mar 7, 09:59 EST

Messaging Maintenance (V2 SMS)

Completed - The scheduled maintenance has been completed.
Mar 17, 01:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 00:02 EDT

Scheduled - Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
Mar 6, 14:44 EST

Mar 16, 2023

LAX Datacenter Incident

Resolved - For a brief moment a small subset of voice calls transversing the LAX datacenter encounter unexpected call failures. At this time the datacenter remains stable with expected call behavior.
Mar 16, 21:59 EDT

Outbound SMS, T-Mobile Incident

Resolved - This incident has been resolved.
Mar 16, 19:03 EDT

Monitoring - Bandwidth teams are seeing expected messaging behavior to T-Mobile subscribers. We will monitor for continued stability.
Mar 16, 17:43 EDT

Update - Bandwidth teams remain engaged with industry partners and T-Mobile to bring about a resolution.
Mar 16, 16:53 EDT

Identified - After continued monitoring, unexpected delivery failures of messages to the T-Mobile network were observed. Bandwidth teams remain engaged with industry partners to bring about resolution. This incident remains isolated outside of the Bandwidth Network.
Mar 15, 17:18 EDT

Monitoring - Bandwidth teams are observing expected messaging behavior and delivery. We will continue to monitor for prolonged stability.
Mar 15, 12:08 EDT

Update - Bandwidth teams remain engaged with industry partners with regards to restoring message delivery. The Bandwidth network remains stable.
Mar 15, 09:03 EDT

Identified - Bandwidth teams have identified that the cause of this incident is not a result of the Bandwidth network. Additional updates will be provided as available or by 9am eastern March 15, 2023.
Mar 14, 20:10 EDT

Investigating - Bandwidth teams are investigating an incident where outbound 10DLC SMS messages to the T-Mobile network are not delivering as expected.
Mar 14, 15:46 EDT

Local Market Maintenance - Multiple Markets

Completed - The scheduled maintenance has been completed.
Mar 16, 07:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 00:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
344 - Saginaw, MI
974 - Rochester, NY

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Mar 14, 14:42 EDT

Messaging Maintenance - SMS

Completed - The scheduled maintenance has been completed.
Mar 16, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 02:00 EDT

Messaging Maintenance - Toll-Free MMS/SMS

Completed - The scheduled maintenance has been completed.
Mar 16, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 23:00 EDT

MMS Messaging Maintenance - DFW

Completed - The scheduled maintenance has been completed.
Mar 16, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 00:00 EDT

Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in MMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.

All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Feb 28, 09:41 EST

Mar 15, 2023

Global Data Center Maintenance - New York

Completed - The scheduled maintenance has been completed.
Mar 15, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 03:00 EDT

Scheduled - Bandwidth will be performing scheduled maintenance in the New York data center.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the New York data center, redirecting traffic to geo-redundant global data centers. As a result, while voice services will be uninterrupted for the duration of the maintenance, customers may observe their traffic being routed to/from them through our geo-redundant global data centers.
Mar 9, 10:21 EST

Messaging Maintenance - SMS

Completed - The scheduled maintenance has been completed.
Mar 15, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 01:00 EDT

Local Market Maintenance - Multiple Markets

Completed - The scheduled maintenance has been completed.
Mar 15, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 00:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 14, 14:39 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
256 - Clarksburg, WV
334 - Fort Wayne, IN
338 - Bloomington, IN
344 - Saginaw, MI
923 - Mansfield, OH
927 - Harrisonburg, VA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Mar 13, 15:01 EDT

Mar 14, 2023

Bandwidth International Outbound SMS over CURL Incidnet

Resolved - This incident has been resolved.
Mar 14, 12:56 EDT

Monitoring - Bandwidth teams are observing expected messaging behavior and are monitoring for continued stability.
Mar 14, 10:57 EDT

Identified - Bandwidth teams have identified an incident impacting Bandwidth International's (fka Voxbone) Outbound SMS. SMS messages may not deliver as expected. Teams are working toward a resolution.
Mar 14, 10:18 EDT

Global Data Center Maintenance - Los Angeles

Completed - The scheduled maintenance has been completed.
Mar 14, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 03:00 EDT

Scheduled - Bandwidth will be performing scheduled maintenance in the Los Angeles data center.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Los Angeles data center, redirecting traffic to geo-redundant global data centers. As a result, while voice services will be uninterrupted for the duration of the maintenance, customers may observe their traffic being routed to/from them through our geo-redundant global data centers.
Mar 9, 10:26 EST

Messaging Maintenance - SMS

Completed - The scheduled maintenance has been completed.
Mar 14, 07:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 01:01 EDT

Bandwidth Local Market Impairment - 246 - Culpeper, VA

Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 03/14/2023 00:10 ET
Stop Time: 03/14/2023 3:04 ET
Mar 14, 06:12 EDT

Bandwidth Local Market Impairment - 928 - Charlottesville, VA

Investigating - We are experiencing an issue on the Bandwidth network affecting a small portion of local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.
Mar 14, 01:09 EDT

Bandwidth Local Market Impairment - 720 - Reno, NV

Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 03/13/2023 22:44 ET
Stop Time: 03/14/2023 2:12 ET
Mar 14, 06:03 EDT

Local Market Maintenance - Multiple Markets

Completed - The scheduled maintenance has been completed.
Mar 14, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 00:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 13, 14:57 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

220 - Pleasantville, NJ
254 - Charleston, WV
256 - Clarksburg, WV
334 - Fort Wayne, IN
338 - Bloomington, IN
923 - Mansfield, OH
927 - Harrisonburg, VA
974 - Rochester, NY

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Mar 10, 15:08 EST

MMS Messaging Maintenance - LAX

Completed - The scheduled maintenance has been completed.
Mar 14, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 00:00 EDT

Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in MMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Feb 28, 09:39 EST

Mar 13, 2023

Bandwidth International Market Impairment - Brazil - Porto Alegre

Resolved - Final: Calls are working properly again in Brazil - Porto Alegre
This incident has been resolved.
Mar 13, 16:33 EDT

Identified - Our partner continues investigating the outage.
It appears that this only affects calls from the Vivo and Telefonica networks.

We will provide another update as soon as we receive more details.
Mar 13, 09:44 EDT

Update - We continue to investigate the issue with our carrier.
Mar 10, 23:24 EST

Investigating - We are investigating a network impairment in Brazil (in the area of Porto Alegre) with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
Mar 10, 17:56 EST

Global Data Center Maintenance - Australia

Completed - The scheduled maintenance has been completed.
Mar 13, 14:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 09:00 EDT

Scheduled - Bandwidth will be performing scheduled maintenance in the Australia data center.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Australia data center, redirecting traffic to geo-redundant global data centers. As a result, while voice services will be uninterrupted for the duration of the maintenance, customers may observe their traffic being routed to/from them through our geo-redundant global data centers.
Mar 9, 10:24 EST

Local Market Maintenance - Multiple Markets

Completed - The scheduled maintenance has been completed.
Mar 13, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 22:01 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

220 - Pleasantville, NJ
338 - Bloomington, IN

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Mar 10, 15:03 EST

Messaging Maintenance - SMS

Completed - The scheduled maintenance has been completed.
Mar 13, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 01:00 EDT

Mar 12, 2023

Local Market Maintenance - 338 - Bloomington, IN

Completed - The scheduled maintenance has been completed.
Mar 12, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 22:01 EST