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Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

    • Messaging Maintenance - SMS
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jan 22, 2025 - 00:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Jan 22, 2025 00:00-05:00 EST
    United States Inbound Calling Services Operational
    Inbound Calling (SIP) - United States Operational
    Toll-Free calling - Inbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Operational
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    United States Outbound Calling Services Operational
    Outbound Calling (SIP) - United States Operational
    Toll-Free calling - Outbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Operational
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    United States V2 Application Add On Services Operational
    Call Recording Operational
    Transcriptions Operational
    Text-to-Speech Operational
    CNAM Lookup Operational
    United States Messaging Services Under Maintenance
    SMS Messaging (SMPP) Under Maintenance
    MMS Messaging (MM4) Operational
    Toll-Free SMS - Inbound Operational
    Toll-Free SMS - Outbound Operational
    International Messaging (HTTP) Operational
    REST APIs - HTTP SMS Messaging Under Maintenance
    REST APIs - HTTP MMS Messaging Operational
    Toll Free MMS - Inbound Operational
    Toll Free MMS - Outbound Operational
    International A2P Messaging Operational
    International A2P Platform (SMPP) Operational
    International A2P Platform (HTTP) Operational
    International A2P Messaging Regional Connectivity Operational
    Latin America Operational
    APAC Operational
    Europe Operational
    Middle East & Africa Operational
    Insights Operational
    Messaging Insights Dashboard Operational
    Message Log API Operational
    Number Management Services Operational
    New Number Ordering Operational
    Number Porting Operational
    Inbound Calling - Caller ID Lookup (CNAM) Operational
    Line Feature Management ? Operational
    Phone Number Lookup API Operational
    Call Assure Operational
    9-1-1 Services Operational
    9-1-1 Call Routing Service Operational
    9-1-1 Provisioning Service Operational
    DLR (Dynamic Location Routing) Operational
    Direct Network Connection Operational
    Network Expansion Service (NES) Operational
    Inbound Direct Link Services (DLS) Operational
    Outbound Direct Link Services (DLS) Operational
    Virtual (cloud) Connection Service Operational
    WebRTC Operational
    Support Operational
    Phone Support Operational
    Ticketing Support Operational
    Help Center Operational
    Portals Operational
    Bandwidth App Operational
    Application Platform Dashboard Operational
    9-1-1 Dashboard Operational
    Bandwidth International (fka Voxbone) Portal Operational
    Dominican Republic Calling Services Operational
    Inbound Calling - Dominican Republic (SIP) Operational
    Argentina Calling Services Operational
    Inbound Calling- Argentina Operational
    Outbound Calling- Argentina Operational
    Brazil Calling Services Operational
    Inbound Calling- Brazil Operational
    Chile Calling Services Operational
    Inbound Calling- Chile Operational
    Colombia Calling Services Operational
    Inbound Calling- Colombia Operational
    El Salvador Calling Services Operational
    Inbound Calling- El Salvador Operational
    Panama Calling Services Operational
    Inbound Calling- Panama Operational
    Peru Calling Services Operational
    Inbound Calling- Peru Operational
    Outbound Calling- Peru Operational
    Austria Calling Services Operational
    Inbound Calling - Austria Operational
    Outbound Calling - Austria Operational
    Emergency Calling - Austria Operational
    Belgium Calling Services Operational
    Inbound Calling - Belgium Operational
    Outbound Calling - Belgium Operational
    Emergency Calling - Belgium Operational
    France Calling Services Operational
    Inbound Calling - France Operational
    Outbound Calling - France Operational
    Emergency Calling - France Operational
    Germany Calling Services Operational
    Inbound Calling - Germany Operational
    Outbound Calling - Germany Operational
    Emergency Calling - Germany Operational
    Luxembourg Calling Services Operational
    Inbound Calling - Luxembourg Operational
    Outbound Calling - Luxembourg Operational
    Emergency Calling - Luxembourg Operational
    Netherlands Calling Services Operational
    Inbound Calling - Neatherlands Operational
    Outbound Calling - Netherlands Operational
    Emergency Calling - Netherlands Operational
    Switzerland Calling Services Operational
    Inbound Calling - Switzerland Operational
    Outbound Calling - Switzerland Operational
    Emergency Calling - Switzerland Operational
    Croatia Calling Services Operational
    Inbound Calling - Croatia Operational
    Outbound Calling - Croatia Operational
    Emergency Calling - Croatia Operational
    Greece Calling Services Operational
    Inbound Calling - Greece Operational
    Outbound Calling - Greece Operational
    Emergency Calling - Greece Operational
    Italy Calling Services Operational
    Inbound Calling - Italy Operational
    Outbound Calling - Italy Operational
    Emergency Calling - Italy Operational
    Malta Calling Services Operational
    Inbound Calling - Malta Operational
    Portugal Calling Services Operational
    Inbound Calling - Portugal Operational
    Outbound Calling - Portugal Operational
    Emergency Calling - Portugal Operational
    Slovenia Calling Services Operational
    Inbound Calling - Slovenia Operational
    Outbound Calling- Slovenia Operational
    Emergency Calling- Slovenia Operational
    Spain Calling Services Operational
    Inbound Calling - Spain Operational
    Outbound Calling - Spain Operational
    Emergency Calling - Spain Operational
    Bulgaria Calling Services Operational
    Inbound Calling - Bulgaria Operational
    Outbound Calling - Bulgaria Operational
    Emergency Calling - Bulgaria Operational
    Georgia Calling Services Operational
    Inbound Calling - Georgia Operational
    Czech Republic Calling Services Operational
    Inbound Calling - Czech Republic Operational
    Outbound Calling - Czech Republic Operational
    Emergency Calling - Czech Republic Operational
    Hungary Calling Services Operational
    Inbound Calling - Hungary Operational
    Outbound Calling - Hungary Operational
    Emergency Calling - Hungary Operational
    Poland Calling Services Operational
    Inbound Calling - Poland Operational
    Outbound Calling - Poland Operational
    Emergency Calling - Poland Operational
    Romania Calling Services Operational
    Inbound Calling - Romania Operational
    Outbound Calling - Romania Operational
    Emergency Calling - Romania Operational
    Slovakia Calling Services Operational
    Inbound Calling - Slovakia Operational
    Outbound Calling - Slovakia Operational
    Emergency Calling - Slovakia Operational
    Denmark Calling Services Operational
    Inbound Calling - Denmark Operational
    Outbound Calling - Denmark Operational
    Emergency Calling - Denmark Operational
    Estonia Calling Services Operational
    Inbound Calling - Estonia Operational
    Outbound Calling - Estonia Operational
    Emergency Calling - Estonia Operational
    Finland Calling Services Operational
    Inbound Calling - Finland Operational
    Outbound Calling - Finland Operational
    Emergency Calling - Finland Operational
    Ireland Calling Services Operational
    Inbound Calling - Ireland Operational
    Outbound Calling - Ireland Operational
    Emergency Calling - Ireland Operational
    Latvia Calling Services Operational
    Inbound Calling - Latvia Operational
    Outbound Calling - Latvia Operational
    Emergency Calling - Latvia Operational
    Lithuania Calling Services Operational
    Inbound Calling - Lithuania Operational
    Outbound Calling - Lithuania Operational
    Emergency Calling - Lithuania Operational
    Norway Calling Services Operational
    Inbound Calling - Norway Operational
    Outbound Calling - Norway Operational
    Emergency Calling -Norway Operational
    Sweden Calling Services Operational
    Inbound Calling - Sweden Operational
    Outbound Calling - Sweden Operational
    Emergency Calling - Sweden Operational
    United Kingdom Calling Services Operational
    Inbound Calling - United Kingdom Operational
    Outbound Calling - United Kingdom Operational
    Emergency Calling - United Kingdom Operational
    Canada Calling Services Operational
    Inbound Calling - Canada (SIP) Operational
    Mexico Calling Services Operational
    Inbound Calling - Mexico Operational
    Puerto Rico Calling Services Operational
    Inbound Calling - Puerto Rico Operational
    Outbound Calling - Puerto Rico Operational
    Emergency Calling - Puerto Rico Operational
    Virgin Islands (U.S.) Calling Services Operational
    Inbound Calling - Virgin Islands (U.S.) Operational
    Emergency Calling - Virgin Islands (U.S.) Operational
    Cyprus Calling Services Operational
    Inbound Calling - Cyprus Operational
    Outbound Calling - Cyprus Operational
    Emergency Calling - Cyprus Operational
    Egypt Calling Services Operational
    Inbound Calling - Egypt Operational
    Israel Calling Services Operational
    Inbound Calling - Israel Operational
    Outbound Calling - Israel Operational
    Emergency Calling - Israel Operational
    Jordan Calling Services Operational
    Inbound Calling- Jordan Operational
    Kenya Calling Services Operational
    Inbound Calling- Kenya Operational
    Qatar Calling Services Operational
    Inbound Calling- Qatar Operational
    South Africa Calling Services Operational
    Inbound Calling- South Africa Operational
    United Arab Emirates Calling Services Operational
    Inbound Calling- United Arab Emirates Operational
    Australia Calling Services Operational
    Inbound Calling- Australia Operational
    Outbound Calling- Australia Operational
    Emergency Calling- Australia Operational
    China Calling Services Operational
    Inbound Calling- China Operational
    Hong Kong Calling Services Operational
    Inbound Calling- Hong Kong Operational
    Outbound Calling- Hong Kong Operational
    Emergency Calling- Hong Kong Operational
    India Calling Services Operational
    Inbound Calling- India Operational
    Indonesia Calling Services Operational
    Inbound Calling- Indonesia Operational
    Japan Calling Services Operational
    Inbound Calling- Japan Operational
    Outbound Calling- Japan Operational
    Emergency Calling- Japan Operational
    Malaysia Calling Services Operational
    Inbound Calling- Malaysia Operational
    Philippines Calling Service Operational
    Inbound Calling- Philippines Operational
    Singapore Calling Services Operational
    Inbound Calling- Singapore Operational
    Outbound Calling- Singapore Operational
    Emergency Calling- Singapore Operational
    South Korea Calling Services Operational
    Inbound Calling- South Korea Operational
    Outbound Calling- South Korea Operational
    Thailand Calling Services Operational
    Inbound Calling- Thailand Operational
    Operational
    Degraded Performance
    Partial Outage
    Major Outage
    Maintenance
    Scheduled Maintenance
    Messaging Maintenance - Toll-Free MMS/SMS Jan 22, 2025 23:00 - Jan 23, 2025 03:00 EST
    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Posted on Jan 14, 2025 - 12:52 EST
    Maintenance - ATL Data Center Jan 28, 2025 00:00-02:30 EST
    Bandwidth will be performing maintenance on our ATL Session Border Controllers (SBCs). No customer impact is anticipated. However, Bandwidth advises that customers route-advance calls to their geo-redundant SBC to ensure there are no impacts to voice calls.
    Posted on Jan 16, 2025 - 11:14 EST
    Maintenance - JFK Data Centers Jan 29, 2025 00:00-02:30 EST
    Bandwidth will be performing maintenance on our JFK Session Border Controllers (SBCs). No customer impact is anticipated. However, Bandwidth advises that customers route-advance calls to their geo-redundant SBC to ensure there are no impacts to voice calls.
    Posted on Jan 16, 2025 - 11:18 EST
    Messaging Maintenance - Toll-Free MMS/SMS Jan 29, 2025 23:00 - Jan 30, 2025 03:00 EST
    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Posted on Jan 14, 2025 - 12:53 EST
    Network Maintenance - DFW Data Center Feb 1, 2025 00:00-06:00 EST
    Bandwidth will be performing network maintenance in our DFW data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the DFW data center.

    Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

    Emergency (911) Voice Calling: Bandwidth advises that customers route all calls through the ATL data center.

    SMS/MMS Messaging: We advise SMPP/MM4 customers to point their outbound message traffic to our LAX data center to avoid any service disruption.

    The following services will not be impacted during the maintenance:
    HTTP Voice / HTTP Messaging services
    Number Ordering / Provisioning / Management API services

    For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
    Posted on Jan 21, 2025 - 12:17 EST
    Messaging Maintenance - SMS Mar 5, 2025 02:00-06:00 EST
    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Posted on Jan 21, 2025 - 12:33 EST
    Past Incidents
    Jan 22, 2025

    Unresolved incident: Messaging Maintenance - SMS.

    Jan 21, 2025
    BWI Voice Network Incident - Germany
    Resolved - A small number of calls were dropped between 9:48pm - 9:59pm EST on our network in Germany. Traffic is functioning as expected at this time.
    Jan 21, 21:30 EST
    Jan 20, 2025
    International Outbound SMS Incident - UK
    Resolved - This incident has been resolved.
    Jan 20, 08:18 EST
    Monitoring - Bandwidth teams are observing expected messaging behavior at this time. We will continue to monitor for prolonged stability.
    Jan 17, 19:44 EST
    Update - Bandwidth teams continue to work with the impaired vendor to restore expected messaging behavior.
    Jan 17, 18:08 EST
    Update - Bandwidth teams continue to work with the impaired vendor to restore expected messaging behavior.
    Jan 17, 15:55 EST
    Update - Bandwidth teams continue to work with the impaired vendor to bring about expected messaging behavior.
    Jan 17, 14:31 EST
    Identified - Bandwidth teams have identified the source of this incident as an industry vendor. Teams are actively working with the industry vendor to restore expected messaging behaviors.
    Jan 17, 11:13 EST
    Investigating - Bandwidth teams are investigating an incident impacting the deliverability of International Outbound SMS Messages to UK destinations. Teams are working to restore expected messaging behavior.
    Jan 17, 09:37 EST
    Jan 19, 2025

    No incidents reported.

    Jan 18, 2025

    No incidents reported.

    Jan 17, 2025
    Jan 16, 2025
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Jan 16, 03:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jan 15, 23:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Jan 14, 12:51 EST
    Jan 15, 2025
    Messaging Provisioning Delays
    Resolved - This incident has been resolved.
    Jan 15, 10:10 EST
    Monitoring - Teams are observing expected behavior and are monitoring for prolonged stability.
    Jan 14, 18:02 EST
    Update - We are continuing to investigate this issue.
    Jan 14, 16:15 EST
    Update - We are continuing to investigate this issue.
    Jan 14, 15:32 EST
    Investigating - Bandwidth teams are actively investigating an industry condition resulting in delays in the provisioning of messaging attributes to telephone numbers.
    Jan 14, 14:12 EST
    Jan 14, 2025
    Puerto Rico - Inbound Traffic
    Resolved - This incident has been resolved.
    Jan 14, 08:43 EST
    Update - We are continuing to monitor for any further issues.
    Jan 14, 08:32 EST
    Update - We are continuing to monitor for any further issues.
    Jan 14, 04:28 EST
    Update - We are continuing to monitor for any further issues.
    Jan 14, 00:02 EST
    Update - We are continuing to monitor for any further issues.
    Jan 13, 19:51 EST
    Update - We are continuing to monitor for any further issues.
    Jan 13, 16:02 EST
    Update - A fix has been implemented and we are monitoring the results.
    Jan 13, 11:59 EST
    Monitoring - A fix has been implemented and we are monitoring the results.
    Jan 13, 08:21 EST
    Update - Our carrier has identified an issue impacting service and is continuing to work to restore service.
    Jan 13, 08:15 EST
    Update - Our carrier has identified an issue impacting service and is continuing to work to restore service.
    Jan 13, 04:04 EST
    Update - Our carrier has identified an issue impacting service and is continuing to work to restore service.
    Jan 12, 19:38 EST
    Update - Our carrier has identified an issue impacting service and is continuing to work to restore service.
    Jan 12, 16:07 EST
    Update - Our carrier has identified an issue impacting service and is continuing to work to restore service.
    Jan 12, 11:22 EST
    Update - Our carrier has identified an issue impacting service and is continuing to work to restore service.
    Jan 12, 04:41 EST
    Update - Our carrier has identified an issue impacting service and is continuing to work to restore service.
    Jan 11, 23:40 EST
    Update - Our carrier has identified an issue impacting service and is continuing to work to restore service
    Jan 11, 18:53 EST
    Identified - Our carrier has identified an issue impacting service and is working to complete repairs to restore service.
    Jan 11, 12:53 EST
    Update - We are continuing to investigate an outage impacting inbound calls in Puerto Rico with our provider.
    Jan 11, 10:19 EST
    Update - We are continuing to investigate an outage impacting inbound calls in Puerto Rico with our provider.
    Jan 11, 08:59 EST
    Update - We are currently investigating an outage impacting inbound calls in Puerto Rico.
    Jan 11, 07:34 EST
    Investigating - We are currently investigating an outage impacting inbound calls in Puerto Rico.
    Jan 11, 07:34 EST
    Messaging Maintenance - MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Jan 14, 06:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jan 13, 23:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
    Dec 31, 12:21 EST
    Messaging Maintenance - Toll Free SMS
    Completed - The scheduled maintenance has been completed.
    Jan 14, 01:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jan 13, 23:01 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
    Jan 10, 10:01 EST
    Jan 13, 2025
    Toll Free SMS and MMS Incident
    Resolved - This incident has been resolved.
    Jan 13, 20:49 EST
    Monitoring - Teams are observing expected SMS and MMS behavior. We will continue to monitor for stability.
    Jan 13, 18:28 EST
    Investigating - Bandwidth teams are currently investigating an incident impacting the delivery of Toll Free SMS and MMS messages.
    Jan 13, 17:30 EST
    Messaging Maintenance - Campaign Provisioning Delays
    Completed - The scheduled maintenance has been completed.
    Jan 13, 08:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jan 13, 00:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.
    Jan 10, 10:02 EST
    Jan 12, 2025
    Jan 11, 2025
    Global Data Center Maintenance - Belgium
    Completed - The scheduled maintenance has been completed.
    Jan 11, 02:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jan 10, 14:00 EST
    Scheduled - Bandwidth will be performing scheduled maintenance in the global Belgium data center.
    As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the global Belgium data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the global Belgium data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
    The following services will encounter a brief interruption during the maintenance:
    International Number searching, ordering, and porting - Bandwidth App
    Messaging - VoxSMS
    Legacy Global Portal
    Dec 31, 09:50 EST
    Jan 10, 2025
    Jan 9, 2025

    No incidents reported.

    Jan 8, 2025
    Vendor Voice Maintenance - Canada
    Completed - The scheduled maintenance has been completed.
    Jan 8, 02:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jan 7, 23:00 EST
    Scheduled - One of Bandwidth's Canadian voice partners will be performing maintenance that will potentially affect Bandwidth's voice platform. During the maintenance window, a portion of Canada inbound calls my be impacted.
    Jan 7, 15:28 EST
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