Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered. Posted on
Apr 16, 2026 - 14:27 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages. Posted on
May 22, 2026 - 12:04 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages. Posted on
May 22, 2026 - 12:05 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages. Posted on
May 22, 2026 - 12:09 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages. Posted on
May 22, 2026 - 12:12 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
May 05, 2026 - 13:49 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages. Posted on
May 22, 2026 - 12:13 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
May 05, 2026 - 13:50 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
May 05, 2026 - 13:51 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
May 05, 2026 - 13:52 EDT
Resolved -
Customers may have experienced inbound and outbound call failures when routing through our DFW Datacenter. This incident has been resolved after prolonged stability was observed.
May 26, 15:41 EDT
Resolved -
This incident has been resolved.
May 25, 01:43 EDT
Investigating -
Bandwidth teams are investigating an incident impacting outbound MMS Messages towards the AT&T network. These messages may not complete as expected. Teams are working to restore expected messaging deliverability.
May 25, 00:46 EDT
Resolved -
For a brief period of time an isolated event resulted in a small subset of 10DLC Messages to fail to deliver as expected. Traffic has since recovered and we consider this incident resolved.
May 21, 19:27 EDT
Resolved -
This incident has been resolved.
May 21, 16:34 EDT
Update -
The impaired industry vendor continues to work towards restoring expected services. Bandwidth teams continue to push for a resolution.
May 21, 15:02 EDT
Update -
The impaired industry vendor continues to work towards restoring expected services. Bandwidth teams continue to push for a resolution.
May 21, 08:57 EDT
Update -
The impaired industry vendor continues to work towards a resolution.
May 20, 17:10 EDT
Identified -
Bandwidth teams have identified an off-network industry condition impacting outbound MMS messaging across multiple carriers. These messages may not deliver as expected. The Bandwidth network remains operational.
May 19, 17:58 EDT
Completed -
The scheduled maintenance has been completed.
May 21, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 01:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
May 14, 10:53 EDT
Completed -
The scheduled maintenance has been completed.
May 21, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Apr 16, 14:26 EDT
Completed -
The scheduled maintenance has been completed.
May 20, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 01:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
May 14, 10:52 EDT
Resolved -
For a brief period of time, some outbound Norway based calls may have failed to complete as expected. Traffic patterns have normalized and we consider this incident resolved.
May 20, 06:59 EDT
Resolved -
This incident has been resolved.
May 20, 06:48 EDT
Monitoring -
Teams are observing expected inbound delivery of inbound MMS messages. We will monitor for stability.
May 19, 07:19 EDT
Update -
Bandwidth teams continue to escalate with impacted industry counterparts to restore expected messaging behavior.
May 19, 06:40 EDT
Identified -
The source of the incident has been identified as an off network industry incident. We continue to work with industry partners to restore expected messaging behavior.
May 18, 08:50 EDT
Investigating -
Bandwidth teams are investigating an inbound MMS messaging incident. Messages from AT&T and Verizon intermittently fail to reach the Bandwidth network. Teams are working with the impacted industry vendor.
May 18, 05:57 EDT
Resolved -
This incident has been resolved.
May 19, 15:01 EDT
Investigating -
Bandwidth teams are investigating an incident impacting 10DLC Provisioning request for new and existing phone numbers. Requests may not complete as expected.
May 19, 06:53 EDT
Completed -
The scheduled maintenance has been completed.
May 19, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 05:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
May 11, 14:54 EDT
Resolved -
For a brief period of time, South Africa voice traffic experienced intermittent inbound and outbound call instability resulting in calls falling to complete as expected. This incident has since resolved and we are observing expected network behavior.
May 19, 06:32 EDT
Completed -
The scheduled maintenance has been completed.
May 19, 04:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 00:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS may be encountered.
May 12, 10:53 EDT
Completed -
The scheduled maintenance has been completed.
May 18, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 00:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.
May 11, 14:53 EDT
Resolved -
This incident has been resolved.
May 15, 15:46 EDT
Investigating -
Bandwidth teams are investigating an incident impacting Toll Free and 10DLC provisioning. These requests are unable to fully provision across the ecosystem. Teams are actively working to restore expected behaviors and is partnering with the impaired vendor.
May 15, 14:33 EDT
Completed -
The scheduled maintenance has been completed.
May 15, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 01:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
May 14, 10:51 EDT
Resolved -
This incident has been resolved.
May 14, 16:42 EDT
Identified -
Bandwidth Teams have identified an incident in the Bandwidth App impacted customer ability to view and edit Alpha Codes in the portal. Teams are working to restore expected portal behavior. Messaging traffic is not impacted by this incident.
May 14, 12:37 EDT
Completed -
The scheduled maintenance has been completed.
May 14, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 22:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Apr 16, 14:25 EDT
Resolved -
This incident has been resolved.
May 14, 00:36 EDT
Monitoring -
Teams are observing expected API behavior and are monitoring for stability.
May 13, 23:53 EDT
Identified -
The source of the incident has been identified and work is underway to restore expected API behavior.
May 13, 23:17 EDT
Investigating -
Bandwidth teams are investigating an incident impacting outbound messaging API requests where 400 errors are being returned. Specifically when media file is invalid or set to “null”. Teams are working to restore expected behavior.
May 13, 23:06 EDT
Completed -
The scheduled maintenance has been completed.
May 13, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 22:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
May 11, 14:52 EDT
Completed -
The scheduled maintenance has been completed.
May 13, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 22:00 EDT
Update -
We will be undergoing scheduled maintenance during this time.
May 12, 11:02 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
May 7, 14:36 EDT
Completed -
The scheduled maintenance has been completed.
May 13, 04:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 00:00 EDT
Scheduled -
Bandwidth will be performing maintenance in our Los Angeles data center. During the maintenance, customers may observe their DLS services being rerouted to their geo-redundant link. Bandwidth advises customers connecting exclusively to the Los Angeles data center to proactively reroute their DLS services to their geo-redundant link to avoid any possible disruption to services.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Apr 21, 12:37 EDT