Bandwidth Status

Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

10DLC Campaign Provisioning Incident

Update - In partnership with this provider, an industry condition has been identified as the source of this incident. Teams continue working to restore expected 10DLC campaign provisioning events. We are now observing some successful campaign provisioning events and will continue to push for complete restoration.
Oct 24, 2024 - 10:12 EDT

Update - In partnership with this provider, an industry condition has been identified as the source of this incident. Teams are working to restore expected 10DLC Provisioning events.
Oct 23, 2024 - 08:46 EDT

Identified - In partnership with this provider, an industry condition has been identified as the source of this incident. Teams are working to restore expected 10DLC Provisioning events.
Oct 22, 2024 - 12:06 EDT

Investigating - Bandwidth teams are investing an incident on a providers network impacting the ability to provision 10DLC within the Bandwidth App.
Oct 22, 2024 - 09:13 EDT

United States Inbound Calling Services Operational

Inbound Calling (SIP) - United States Operational

Toll-Free calling - Inbound (SIP) - United States Operational

REST APIs - HTTP Voice - United States Operational

REST APIs - SIP Voice - United States Operational

BXML - United States Operational

United States Outbound Calling Services Operational

Outbound Calling (SIP) - United States Operational

Toll-Free calling - Outbound (SIP) - United States Operational

REST APIs - HTTP Voice - United States Operational

REST APIs - SIP Voice - United States Operational

BXML - United States Operational

United States V2 Application Add On Services Operational

Call Recording Operational

Transcriptions Operational

Text-to-Speech Operational

CNAM Lookup Operational

United States Messaging Services Operational

SMS Messaging (SMPP) Operational

MMS Messaging (MM4) Operational

Toll-Free SMS - Inbound Operational

Toll-Free SMS - Outbound Operational

International Messaging (HTTP) Operational

REST APIs - HTTP SMS Messaging Operational

REST APIs - HTTP MMS Messaging Operational

Toll Free MMS - Inbound Operational

Toll Free MMS - Outbound Operational

International A2P Messaging Operational

International A2P Platform (SMPP) Operational

International A2P Platform (HTTP) Operational

International A2P Messaging Regional Connectivity Operational

Latin America Operational

APAC Operational

Europe Operational

Middle East & Africa Operational

Insights Operational

Messaging Insights Dashboard Operational

Message Log API Operational

Number Management Services Partial Outage

New Number Ordering Operational

Number Porting Operational

Inbound Calling - Caller ID Lookup (CNAM) Operational

Line Feature Management Partial Outage

Phone Number Lookup API Operational

Call Assure Operational

9-1-1 Services Operational

9-1-1 Call Routing Service Operational

9-1-1 Provisioning Service Operational

DLR (Dynamic Location Routing) Operational

Direct Network Connection Operational

Network Expansion Service (NES) Operational

Inbound Direct Link Services (DLS) Operational

Outbound Direct Link Services (DLS) Operational

Virtual (cloud) Connection Service Operational

WebRTC Operational

Support Operational

Phone Support Operational

Ticketing Support Operational

Help Center Operational

Portals Operational

Bandwidth App Operational

Application Platform Dashboard Operational

9-1-1 Dashboard Operational

Bandwidth International (fka Voxbone) Portal Operational

Dominican Republic Calling Services Operational

Inbound Calling - Dominican Republic (SIP) Operational

Argentina Calling Services Operational

Inbound Calling- Argentina Operational

Outbound Calling- Argentina Operational

Brazil Calling Services Operational

Inbound Calling- Brazil Operational

Chile Calling Services Operational

Inbound Calling- Chile Operational

Colombia Calling Services Operational

Inbound Calling- Colombia Operational

El Salvador Calling Services Operational

Inbound Calling- El Salvador Operational

Panama Calling Services Operational

Inbound Calling- Panama Operational

Peru Calling Services Operational

Inbound Calling- Peru Operational

Outbound Calling- Peru Operational

Austria Calling Services Operational

Inbound Calling - Austria Operational

Outbound Calling - Austria Operational

Emergency Calling - Austria Operational

Belgium Calling Services Operational

Inbound Calling - Belgium Operational

Outbound Calling - Belgium Operational

Emergency Calling - Belgium Operational

France Calling Services Operational

Inbound Calling - France Operational

Outbound Calling - France Operational

Emergency Calling - France Operational

Germany Calling Services Operational

Inbound Calling - Germany Operational

Outbound Calling - Germany Operational

Emergency Calling - Germany Operational

Luxembourg Calling Services Operational

Inbound Calling - Luxembourg Operational

Outbound Calling - Luxembourg Operational

Emergency Calling - Luxembourg Operational

Netherlands Calling Services Operational

Inbound Calling - Neatherlands Operational

Outbound Calling - Netherlands Operational

Emergency Calling - Netherlands Operational

Switzerland Calling Services Operational

Inbound Calling - Switzerland Operational

Outbound Calling - Switzerland Operational

Emergency Calling - Switzerland Operational

Croatia Calling Services Operational

Inbound Calling - Croatia Operational

Outbound Calling - Croatia Operational

Emergency Calling - Croatia Operational

Greece Calling Services Operational

Inbound Calling - Greece Operational

Outbound Calling - Greece Operational

Emergency Calling - Greece Operational

Italy Calling Services Operational

Inbound Calling - Italy Operational

Outbound Calling - Italy Operational

Emergency Calling - Italy Operational

Malta Calling Services Operational

Inbound Calling - Malta Operational

Portugal Calling Services Operational

Inbound Calling - Portugal Operational

Outbound Calling - Portugal Operational

Emergency Calling - Portugal Operational

Slovenia Calling Services Operational

Inbound Calling - Slovenia Operational

Outbound Calling- Slovenia Operational

Emergency Calling- Slovenia Operational

Spain Calling Services Operational

Inbound Calling - Spain Operational

Outbound Calling - Spain Operational

Emergency Calling - Spain Operational

Bulgaria Calling Services Operational

Inbound Calling - Bulgaria Operational

Outbound Calling - Bulgaria Operational

Emergency Calling - Bulgaria Operational

Georgia Calling Services Operational

Inbound Calling - Georgia Operational

Czech Republic Calling Services Operational

Inbound Calling - Czech Republic Operational

Outbound Calling - Czech Republic Operational

Emergency Calling - Czech Republic Operational

Hungary Calling Services Operational

Inbound Calling - Hungary Operational

Outbound Calling - Hungary Operational

Emergency Calling - Hungary Operational

Poland Calling Services Operational

Inbound Calling - Poland Operational

Outbound Calling - Poland Operational

Emergency Calling - Poland Operational

Romania Calling Services Operational

Inbound Calling - Romania Operational

Outbound Calling - Romania Operational

Emergency Calling - Romania Operational

Slovakia Calling Services Operational

Inbound Calling - Slovakia Operational

Outbound Calling - Slovakia Operational

Emergency Calling - Slovakia Operational

Denmark Calling Services Operational

Inbound Calling - Denmark Operational

Outbound Calling - Denmark Operational

Emergency Calling - Denmark Operational

Estonia Calling Services Operational

Inbound Calling - Estonia Operational

Outbound Calling - Estonia Operational

Emergency Calling - Estonia Operational

Finland Calling Services Operational

Inbound Calling - Finland Operational

Outbound Calling - Finland Operational

Emergency Calling - Finland Operational

Ireland Calling Services Operational

Inbound Calling - Ireland Operational

Outbound Calling - Ireland Operational

Emergency Calling - Ireland Operational

Latvia Calling Services Operational

Inbound Calling - Latvia Operational

Outbound Calling - Latvia Operational

Emergency Calling - Latvia Operational

Lithuania Calling Services Operational

Inbound Calling - Lithuania Operational

Outbound Calling - Lithuania Operational

Emergency Calling - Lithuania Operational

Norway Calling Services Operational

Inbound Calling - Norway Operational

Outbound Calling - Norway Operational

Emergency Calling -Norway Operational

Sweden Calling Services Operational

Inbound Calling - Sweden Operational

Outbound Calling - Sweden Operational

Emergency Calling - Sweden Operational

United Kingdom Calling Services Operational

Inbound Calling - United Kingdom Operational

Outbound Calling - United Kingdom Operational

Emergency Calling - United Kingdom Operational

Canada Calling Services Operational

Inbound Calling - Canada (SIP) Operational

Mexico Calling Services Operational

Inbound Calling - Mexico Operational

Puerto Rico Calling Services Operational

Inbound Calling - Puerto Rico Operational

Outbound Calling - Puerto Rico Operational

Emergency Calling - Puerto Rico Operational

Virgin Islands (U.S.) Calling Services Operational

Inbound Calling - Virgin Islands (U.S.) Operational

Emergency Calling - Virgin Islands (U.S.) Operational

Cyprus Calling Services Operational

Inbound Calling - Cyprus Operational

Outbound Calling - Cyprus Operational

Emergency Calling - Cyprus Operational

Egypt Calling Services Operational

Inbound Calling - Egypt Operational

Israel Calling Services Operational

Inbound Calling - Israel Operational

Outbound Calling - Israel Operational

Emergency Calling - Israel Operational

Jordan Calling Services Operational

Inbound Calling- Jordan Operational

Kenya Calling Services Operational

Inbound Calling- Kenya Operational

Qatar Calling Services Operational

Inbound Calling- Qatar Operational

South Africa Calling Services Operational

Inbound Calling- South Africa Operational

United Arab Emirates Calling Services Operational

Inbound Calling- United Arab Emirates Operational

Australia Calling Services Operational

Inbound Calling- Australia Operational

Outbound Calling- Australia Operational

Emergency Calling- Australia Operational

China Calling Services Operational

Inbound Calling- China Operational

Hong Kong Calling Services Operational

Inbound Calling- Hong Kong Operational

Outbound Calling- Hong Kong Operational

Emergency Calling- Hong Kong Operational

India Calling Services Operational

Inbound Calling- India Operational

Indonesia Calling Services Operational

Inbound Calling- Indonesia Operational

Japan Calling Services Operational

Inbound Calling- Japan Operational

Outbound Calling- Japan Operational

Emergency Calling- Japan Operational

Malaysia Calling Services Operational

Inbound Calling- Malaysia Operational

Philippines Calling Service Operational

Inbound Calling- Philippines Operational

Singapore Calling Services Operational

Inbound Calling- Singapore Operational

Outbound Calling- Singapore Operational

Emergency Calling- Singapore Operational

South Korea Calling Services Operational

Inbound Calling- South Korea Operational

Outbound Calling- South Korea Operational

Thailand Calling Services Operational

Inbound Calling- Thailand Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Messaging Maintenance - MMS/SMS Oct 24, 2024 23:00 - Oct 25, 2024 06:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Posted on Oct 16, 2024 - 10:28 EDT

Global Data Center Maintenance Oct 26, 2024 02:00-05:00 EDT

Update - This maintenance has been extended to 3 hours.
Oct 16, 2024 - 12:20 EDT

Scheduled - Bandwidth will be performing maintenance on our global calling platform. While Bandwidth is taking necessary steps to minimize impact to calls, there may be a brief disruption to new calls initiated via the internet during the maintenance window. No impact to existing calls is anticipated.
Customers sending and receiving calls via a direct connection will not observe service disruptions.
Oct 08, 2024 - 10:48 EDT

Messaging Maintenance - SMS Oct 29, 2024 02:00-06:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Posted on Oct 22, 2024 - 15:39 EDT

Messaging Maintenance - SMS Oct 30, 2024 02:00-06:00 EDT

Messaging Maintenance - Toll-Free MMS/SMS Oct 30, 2024 23:00 - Oct 31, 2024 03:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on Oct 03, 2024 - 09:00 EDT

Network Maintenance - LAX Data Center Oct 31, 2024 03:00-05:00 EDT

Bandwidth will be performing IP Network maintenance in our LAX data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the LAX data center.

Outbound Voice (termination) calls: We suggest that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

SMS/MMS Messaging: We advise customers to point their outbound message traffic to our DFW data center to avoid any service disruption.

The following services will not be impacted during the maintenance:
Emergency (911) voice calling
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Oct 21, 2024 - 14:20 EDT

Messaging Maintenance - MMS/SMS Nov 11, 2024 23:00 - Nov 12, 2024 06:00 EST

Past Incidents

Oct 24, 2024

Messaging Maintenance - Toll-Free MMS/SMS

Completed - The scheduled maintenance has been completed.
Oct 24, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 23:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Oct 3, 08:59 EDT

Oct 23, 2024

Messaging Maintenance - MMS/SMS

Completed - The scheduled maintenance has been completed.
Oct 23, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 01:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Oct 22, 15:37 EDT

Global Portal Incident

Resolved - This incident has been resolved.
Oct 23, 02:30 EDT

Investigating - Teams are investigating an incident impacting the availability of the Global Portal and associated APIs.
Oct 23, 02:28 EDT

Oct 22, 2024

LAX Datacenter Incident

Resolved - For a brief period calls transversing via LAX Datacenter may not have completed as expected. At this time the Datacenter is stable.
Oct 22, 21:43 EDT

Messaging Maintenance - MMS/SMS

Completed - The scheduled maintenance has been completed.
Oct 22, 06:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 23:00 EDT

Messaging Maintenance - SMS

Completed - The scheduled maintenance has been completed.
Oct 22, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 02:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Sep 24, 10:40 EDT

Oct 21, 2024

Oct 20, 2024

Group Messaging Incident

Resolved - This incident has been resolved.
Oct 20, 10:15 EDT

Update - Bandwidth teams have identified the source of this incident and are working to restore expected group MMS Messaging behavior.
Oct 19, 15:55 EDT

Update - Bandwidth teams have identified the source of this incident and are working to restore expected group MMS Messaging behavior.
Oct 19, 10:48 EDT

Update - Bandwidth teams have identified the source of this incident and are working to restore expected group MMS Messaging behavior.
Oct 19, 09:00 EDT

Update - Bandwidth teams have identified the source of this incident and are working to restore expected group MMS Messaging behavior.
Oct 18, 23:56 EDT

Identified - Bandwidth teams have identified the source of this incident and are working to restore expected group MMS Messaging behavior.
Oct 18, 17:45 EDT

Investigating - Bandwidth teams are investigating an incident in which messages sent to more than one recipient in a group are being delivered as individual messages to Bandwidth numbers. Teams are working to restore expected delivery behavior at this time.
Oct 18, 16:10 EDT

Oct 19, 2024

MMS Delivery Delays

Resolved - This incident has been resolved.
Oct 19, 16:36 EDT

Monitoring - Bandwidth teams have deployed a change and are observing expected MMS messaging delivery behavior. We will continue to monitor for stability.
Oct 19, 16:08 EDT

Update - Bandwidth teams are investigating an incident resulting in delayed or expired MMS messages.
Oct 19, 15:56 EDT

Update - Bandwidth teams are investigating an incident resulting in delayed or expired MMS messages.
Oct 19, 14:10 EDT

Investigating - Bandwidth teams are investigating an incident resulting in delayed or expired MMS messages.
Oct 19, 11:33 EDT

Oct 18, 2024

Global Data Center Maintenance - Germany

Completed - The scheduled maintenance has been completed.
Oct 18, 16:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 14:01 EDT

Scheduled - Bandwidth will be performing maintenance in our global Frankfurt Germany data center. During the maintenance, Bandwidth is taking all necessary steps to minimize impact to calls sent through the global data center. Customers sending and receiving calls to the data center via the internet may experience a brief disruption in service. Customers sending and receiving calls to the data center via a direct connection will not observe service disruptions.
Oct 1, 10:28 EDT

Global Data Center Maintenance - Belgium

Completed - The scheduled maintenance has been completed.
Oct 18, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 14:00 EDT

Scheduled - Bandwidth will be performing maintenance in our global Brussels Belgium data center. During the maintenance, Bandwidth is taking all necessary steps to minimize impact to calls sent through the global data center. Customers sending and receiving calls to the data center via the internet may experience a brief disruption in service. Customers sending and receiving calls to the data center via a direct connection will not observe service disruptions.
Oct 1, 10:26 EDT

Messaging Maintenance - MMS/SMS

Completed - The scheduled maintenance has been completed.
Oct 18, 06:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 23:00 EDT

Call Assure Quarterly Testing

Completed - The scheduled maintenance has been completed.
Oct 18, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 00:00 EDT

Scheduled - Bandwidth will be performing our quarterly Call Assure testing. This is a proactive exercise to periodically validate the processes and procedures are ready if and when a need arises to invoke this capability.

During testing, all toll-free origination traffic will be delivered via the Call Assure network. At the conclusion of the test, traffic will return to its normal routing process. Some toll-free features may not be available for the duration of the testing.

If you have any questions or need additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Oct 8, 12:57 EDT

Oct 17, 2024

Messaging Maintenance - Toll-Free MMS/SMS

Completed - The scheduled maintenance has been completed.
Oct 17, 03:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 23:00 EDT

Network Maintenance - DFW Data Center

Completed - The scheduled maintenance has been completed.
Oct 17, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 01:00 EDT

Scheduled - Bandwidth will be performing network maintenance in our DFW data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the DFW data center.

Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

Emergency (911) Voice Calling: Bandwidth advises that customers route all calls through the ATL data center.

SMS/MMS Messaging: We advise customers to point their outbound message traffic to our LAX data center to avoid any service disruption.

The following services will not be impacted during the maintenance:
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Sep 23, 12:23 EDT

Oct 16, 2024

10DLC Campaign Provisioning Delays

Resolved - This incident has been resolved.
Oct 16, 13:00 EDT

Monitoring - Our upstream partners have advised Bandwidth that the provisioning delays have been resolved. We will continue to monitor for verification and prolonged stability of timely 10DLC provisioning activities.
Oct 16, 09:32 EDT

Update - We continue working with our upstream partner on a resolution for this incident.
Oct 15, 21:26 EDT

Update - We continue working with our upstream partner on a resolution for this incident.
Oct 15, 15:54 EDT

Update - We continue working with our upstream partner on a resolution for this incident.
Oct 14, 19:41 EDT

Update - We continue working with our upstream partner on a resolution for this incident.
Oct 14, 16:53 EDT

Update - We continue working with our upstream partner on a resolution for this incident.
Oct 14, 08:49 EDT

Update - We continue working with our upstream partner on a resolution for this incident.
Oct 13, 21:03 EDT

Update - Our upstream partner is currently escalating the issue through the appropriate channels to push for resolution.
Oct 13, 10:41 EDT

Update - We continue working with our upstream partner on a resolution for this incident.
Oct 12, 21:52 EDT

Update - We continue working with our upstream partner on a resolution for this incident.
Oct 12, 14:38 EDT

Update - We continue working with our upstream partner on a resolution for this incident.
Oct 12, 10:25 EDT

Identified - We continue working with our upstream partner on a resolution for this incident.
Oct 11, 12:04 EDT

Investigating - We're currently investigating an issue causing delays in campaign provisioning for 10DLC. Relevant teams are engaged to resolve the issue.
Oct 11, 09:45 EDT

Global Data Center Maintenance - Australia

Completed - The scheduled maintenance has been completed.
Oct 16, 10:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 08:00 EDT

Scheduled - Bandwidth will be performing maintenance in our global Australia Sydney data center. During the maintenance, Bandwidth is taking all necessary steps to minimize impact to calls sent through the global data center. Customers sending and receiving calls to the data center via the internet may experience a brief disruption in service. Customers sending and receiving calls to the data center via a direct connection will not observe service disruptions.
Oct 1, 09:33 EDT

Messaging Maintenance - MMS/SMS

Completed - The scheduled maintenance has been completed.
Oct 16, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 02:00 EDT

Oct 15, 2024

Emergency Maintenance - Global Portal and API

Completed - The scheduled maintenance has been completed.
Oct 15, 15:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 14:00 EDT

Scheduled - Bandwidth will be performing emergency maintenance on the Global Portal & API. While all steps are being taken to reduce impact to services, users may experience intermittent delays and disruption of global portal and API services for the duration of the maintenance.
Oct 15, 11:37 EDT

Messaging Maintenance - SMS

Completed - The scheduled maintenance has been completed.
Oct 15, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 02:00 EDT

Oct 14, 2024

BWI Global Portal Incident

Resolved - The BWI Global Portal was inaccessible between 00:00 and 00:05 UTC on 10/15. Service has been restored at this time.
Oct 14, 20:00 EDT

Global Portal API Incident

Resolved - This incident has been resolved.
Oct 14, 15:25 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 14, 09:33 EDT

Identified - The issue has been identified and we’re working to implement a fix.
Oct 14, 07:07 EDT

Update - We are continuing to investigate this issue.
Oct 14, 01:09 EDT

Investigating - We’re currently investigating an issue with the BWI API affecting accessibility to APIv4 - Billing App/Fulfillment/WCS. Relevant teams are engaged on the investigation.
Oct 14, 00:04 EDT

Messaging Maintenance - SMS

Completed - The scheduled maintenance has been completed.
Oct 14, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 02:00 EDT

Oct 13, 2024

Oct 12, 2024

Global Portal Incident

Postmortem - Read details
Oct 13, 16:37 EDT

Resolved - For a brief period of time, the Global Portal may not have been accessible. Teams have resolved the incident and the portal is operating as designed.
Oct 12, 21:57 EDT

Oct 11, 2024

Bandwidth International Market Impairment - Australia

Postmortem - Read details
Oct 13, 16:26 EDT

Resolved - The BWI network in Australia experienced an incident causing inbound call failures.

Start Time: 22:30 GMT 10/11
Stop Time: 7:50 GMT 10/12
Oct 11, 18:30 EDT

MMS Incident

Postmortem - Read details
Oct 13, 15:46 EDT

Resolved - We’ve confirmed stability with the issue and we’re considering this incident resolved.
Oct 11, 12:07 EDT

Monitoring - Mitigation has been deployed and we're currently monitoring for stability.
Oct 11, 09:53 EDT

Identified - We have identified the issue and we're currently working on mitigation to restore expected messaging behavior.
Oct 11, 08:54 EDT

Investigating - Teams are investigating an incident impacting the delivery of MMS messages. All teams are actively working to restore expected messaging behavior.
Oct 11, 04:28 EDT

Global Data Center Maintenance - China

Completed - The scheduled maintenance has been completed.
Oct 11, 10:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 08:00 EDT

Scheduled - Bandwidth will be performing maintenance in our global China Hong Kong data center. During the maintenance, Bandwidth is taking all necessary steps to minimize impact to calls sent through the global data center. Customers sending and receiving calls to the data center via the internet may experience a brief disruption in service. Customers sending and receiving calls to the data center via a direct connection will not observe service disruptions.
Sep 26, 14:07 EDT

Oct 10, 2024

Update On Hurricane Milton

Resolved - This incident has been resolved.
Oct 10, 12:50 EDT

Monitoring - We want to let you know that Bandwidth is actively monitoring our network in relation to any potential impacts from Hurrican Milton.

Although no one can perfectly predict the future, our core network operates in a geo-redundant fashion and is designed to be resilient against situations such as this. Our team is standing by, ready to act if any service disruptions should occur.

Our Network Operations Center will continue to monitor the storm’s path and impact closely throughout the weather event. We will notify you if we observe any changes in Bandwidth’s services.

Should you experience any issues with your service, please contact our support team at bandwidth.com/support or by calling (855) 864-7776.
Oct 9, 15:46 EDT

Messaging Maintenance - SMS

Completed - The scheduled maintenance has been completed.
Oct 10, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 23:00 EDT

Messaging Maintenance - Toll-Free MMS/SMS

Completed - The scheduled maintenance has been completed.
Oct 10, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 23:01 EDT

Network Maintenance - ATL Data Center

Completed - The scheduled maintenance has been completed.
Oct 10, 02:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 00:00 EDT

Scheduled - Bandwidth will be performing network maintenance in our ATL data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the ATL data center.

Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

Emergency (911) Voice Calling: Bandwidth advises that customers route all calls through the DFW data center.

The following services will not be impacted during the maintenance:
SMS/MMS Messaging
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Sep 23, 12:19 EDT

Network Maintenance - RDU Data Center

Completed - The scheduled maintenance has been completed.
Oct 10, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 00:01 EDT

Scheduled - Bandwidth will be performing network maintenance in our RDU data center. Bandwidth is taking all necessary steps to eliminate impact during the maintenance window.

Number management and provisioning services including searching inventory, viewing orders, placing orders or performing any other portal/API functions will be unreachable at various times throughout the event on the following platforms:

EVS/911 Dashboard, 911 API, CNAM HTTP API
Bandwidth Dashboard

The following services will not be impacted during the maintenance:

Inbound Voice (Origination) Calling
Outbound Voice (Termination) Calling
Emergency (911) Voice Calling
SMS/MMS Messaging
HTTP Voice/Messaging services

For any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Sep 24, 09:15 EDT