Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Update - We continue to monitor for prolonged stability.
Jun 17, 2025 - 14:42 EDT
Monitoring - Teams are observing expected processing behavior. We will continue to monitor for stability.
Jun 17, 2025 - 12:52 EDT
Investigating - Teams are investigating delays in 911 provisioning requests. We are working to restore the expected provisioning processes.
Jun 17, 2025 - 11:13 EDT
United States Inbound Calling Services
Operational
Inbound Calling (SIP) - United States
Operational
Toll-Free calling - Inbound (SIP) - United States
Operational
REST APIs - HTTP Voice - United States
Operational
REST APIs - SIP Voice - United States
Operational
BXML - United States
Operational
United States Outbound Calling Services
Operational
Outbound Calling (SIP) - United States
Operational
Toll-Free calling - Outbound (SIP) - United States
Operational
REST APIs - HTTP Voice - United States
Operational
REST APIs - SIP Voice - United States
Operational
BXML - United States
Operational
Hosted Signing Service - US
Operational
United States V2 Application Add On Services
Operational
Call Recording
Operational
Transcriptions
Operational
Text-to-Speech
Operational
CNAM Lookup
Operational
United States Messaging Services
Operational
SMS Messaging (SMPP)
Operational
MMS Messaging (MM4)
Operational
Toll-Free SMS - Inbound
Operational
Toll-Free SMS - Outbound
Operational
International Messaging (HTTP)
Operational
REST APIs - HTTP SMS Messaging
Operational
REST APIs - HTTP MMS Messaging
Operational
Toll Free MMS - Inbound
Operational
Toll Free MMS - Outbound
Operational
International A2P Messaging
Operational
International A2P Platform (SMPP)
Operational
International A2P Platform (HTTP)
Operational
International A2P Messaging Regional Connectivity
Operational
Latin America
Operational
APAC
Operational
Europe
Operational
Middle East & Africa
Operational
Insights
Operational
Messaging Insights Dashboard
Operational
Message Log API
Operational
Number Management Services
Operational
New Number Ordering
Operational
Number Porting
Operational
Inbound Calling - Caller ID Lookup (CNAM)
Operational
Line Feature Management
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Operational
Phone Number Lookup API
Operational
Call Assure
Operational
9-1-1 Services
Operational
9-1-1 Call Routing Service
Operational
9-1-1 Provisioning Service
Operational
DLR (Dynamic Location Routing)
Operational
Direct Network Connection
Operational
Network Expansion Service (NES)
Operational
Inbound Direct Link Services (DLS)
Operational
Outbound Direct Link Services (DLS)
Operational
Virtual (cloud) Connection Service
Operational
WebRTC
Operational
Support
Operational
Phone Support
Operational
Ticketing Support
Operational
Help Center
Operational
Portals
Operational
Bandwidth App
Operational
Application Platform Dashboard
Operational
9-1-1 Dashboard
Operational
Bandwidth International (fka Voxbone) Portal
Operational
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages. Posted on
Jun 16, 2025 - 16:25 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
Jun 02, 2025 - 15:43 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages. Posted on
Jun 16, 2025 - 16:25 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
Jun 11, 2025 - 16:11 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
Jun 11, 2025 - 16:13 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers. Posted on
Jun 09, 2025 - 14:30 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
Jun 02, 2025 - 15:44 EDT
Customers who have a geo-redundant connection will not be affected. Customers connecting directly to the global Germany data center may elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
The following service will encounter a brief period during the maintenance when calls may drop and connections may fail: A portion of Italy Voice Traffic Posted on
Jun 17, 2025 - 09:19 EDT
Completed -
The scheduled maintenance has been completed.
Jun 17, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 02:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jun 16, 16:24 EDT
Resolved -
This incident has been resolved.
Jun 16, 16:34 EDT
Monitoring -
Teams are observing expected and timely order activations. We will continue to monitor for stability.
Jun 16, 15:14 EDT
Investigating -
Bandwidth teams are investigating an industry condition where Off Net Port Orders are delayed in activation. Teams are working with the impaired vendor to resume timely port activations.
Jun 16, 14:23 EDT
Completed -
The scheduled maintenance has been completed.
Jun 15, 00:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 18:00 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Jun 4, 10:05 EDT
Scheduled -
Bandwidth will be performing scheduled maintenance in the global Germany data center.
Customers who have a geo-redundant connection will not be affected. Customers connecting directly to the global Germany data center may elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
The following service will encounter a brief period during the maintenance when calls may drop and connections may fail: A portion of Italy Voice Traffic
Jun 4, 10:04 EDT
Resolved -
We experienced an issue affecting some traffic over our Hong Kong PoP. This affected both inbound and outbound traffic. Issue is mitigated at this time and traffic has returned to normal.
Jun 14, 04:30 EDT
Completed -
The scheduled maintenance has been completed.
Jun 14, 02:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 14:00 EDT
Scheduled -
Bandwidth will be performing scheduled maintenance in the global Belgium data center. As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the global Belgium data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the global Belgium data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services. The following services will encounter interruptions during the maintenance: International & US Number searching, ordering, and porting - Bandwidth App Messaging - VoxSMS Legacy Global Portal
Jun 2, 13:30 EDT
Resolved -
This incident has been resolved.
Jun 13, 08:04 EDT
Update -
Teams have mitigated the impact of most of this incident. However, we continue to work to mitigate bidirectional streaming for Programmable Voice traffic.
Jun 12, 18:39 EDT
Identified -
Teams have mitigated the impact of most of this incident. However, we continue to work to mitigate bidirectional streaming for Programmable Voice traffic.
Jun 12, 15:39 EDT
Investigating -
Bandwidth teams are investigating an industry condition impacting Inbound and Outbound Programmable Voice traffic. At this time, Programmable Voice traffic may not complete as expected.
Jun 12, 14:46 EDT
Resolved -
For a brief period of time some inbound calls failed to complete as expected. At this time teams are observing expected call behavior.
Jun 13, 06:10 EDT
Completed -
The scheduled maintenance has been completed.
Jun 13, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 04:00 EDT
Scheduled -
Bandwidth will be performing maintenance on the Bandwidth Dashboard. During this maintenance window, the Bandwidth Dashboard portal and API will be momentarily inaccessible.
During the brief period of inaccessibility, customers will be unable to search inventory, view orders, place orders or perform any other portal/API functions. API calls to the Bandwidth Dashboard will time-out with no response.
Outbound API Callbacks to customers (i.e. order updates, port-out notifications, etc.) will be queued for delivery when the maintenance completes.
Jun 3, 11:02 EDT
Resolved -
This incident has been resolved.
Jun 12, 16:47 EDT
Update -
Bandwidth teams continue to work to resolve the following incidents due to industry conditions: Bandwidth Phone Support: Inbound call may intermittently not complete as expected.
Bandwidth App:Leaning Lab guides may not deploy as expected. This incident has been resolved.
Jun 12, 16:35 EDT
Update -
Bandwidth teams continue to work to resolve the following incidents due to industry conditions:
Bandwidth App:Leaning Lab guides may not deploy as expected. Bandwidth Phone Support: Inbound call may intermittently not complete as expected.
Jun 12, 16:24 EDT
Identified -
Due to industry conditions, the Bandwidth Learning Lab inside the Bandwidth App may not function as expected, and support guides may fail to deploy as expected.
Jun 12, 14:48 EDT
Completed -
The scheduled maintenance has been completed.
Jun 12, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 20:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Jun 9, 14:27 EDT
Completed -
The scheduled maintenance has been completed.
Jun 12, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Jun 2, 15:42 EDT
Resolved -
We’ve confirmed stability and we’re considering this incident resolved.
Jun 11, 06:52 EDT
Monitoring -
We’ve seen traffic recover and we’re monitoring for stability.
Jun 10, 23:07 EDT
Investigating -
We’re investigating an incident with our carrier in Switzerland casing failures to both inbound and outbound traffic.
Jun 10, 23:04 EDT
Resolved -
A fix was implemented and we’ve confirmed traffic has been restored. We’re considering this incident resolved.
Jun 10, 20:09 EDT
Identified -
The issue has been identified and we’re working to mitigate.
Jun 10, 19:09 EDT
Update -
We are continuing to investigate this issue.
Jun 10, 17:53 EDT
Investigating -
We’re currently investigating an issue causing call failures for a small subset of outbound traffic to Canada. Relevant teams are engaged.
Jun 10, 16:47 EDT
Completed -
The scheduled maintenance has been completed.
Jun 10, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 01:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jun 2, 15:40 EDT
Completed -
The scheduled maintenance has been completed.
Jun 9, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 01:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jun 2, 15:46 EDT
Resolved -
This incident has been resolved.
Jun 9, 00:25 EDT
Update -
We are continuing to work on a fix for this issue.
Jun 8, 19:47 EDT
Identified -
We’ve identified an issue with our regional partner causing SMS and MMS failures to Turkey, Saudi Arabia, and Kuwait. Relevant teams are engaged.
Jun 8, 19:47 EDT
Completed -
The scheduled maintenance has been completed.
Jun 8, 09:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 23:30 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Jun 6, 14:29 EDT
Completed -
The scheduled maintenance has been completed.
Jun 6, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 04:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS may be encountered.
May 27, 12:49 EDT
Completed -
The scheduled maintenance has been completed.
Jun 5, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Jun 2, 15:38 EDT
Resolved -
We experienced an issue that resulted in an increased amount of 5620 errors toward Verizon Wireless destination numbers between 2am and 12:40pm ET.
Jun 5, 02:00 EDT