Bandwidth Status

Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

All Systems Operational

Inbound Calling Services Operational

Inbound Calling (SIP) Operational

Inbound Calling - Canada (SIP) Operational

Toll-Free calling - Inbound (SIP) Operational

REST APIs - HTTP Voice Operational

REST APIs - SIP Voice Operational

BXML Operational

Outbound Calling Services Operational

Outbound Calling (SIP) Operational

Toll-Free calling - Outbound (SIP) Operational

REST APIs - HTTP Voice Operational

REST APIs - SIP Voice Operational

BXML Operational

Application Platform Add On Services Operational

Call Recording Operational

Transcriptions Operational

Text-to-Speech Operational

CNAM Lookup Operational

Messaging Services Operational

SMS Messaging (SMPP) Operational

MMS Messaging (MM4) Operational

Toll-Free SMS - Inbound Operational

Toll-Free SMS - Outbound Operational

International Messaging (HTTP) Operational

REST APIs - HTTP SMS Messaging Operational

REST APIs - HTTP MMS Messaging Operational

Toll Free MMS - Inbound Operational

Toll Free MMS - Outbound Operational

International A2P Messaging Operational

International A2P Platform (SMPP) Operational

International A2P Platform (HTTP) Operational

International A2P Messaging Regional Connectivity Operational

Latin America Operational

APAC Operational

Europe Operational

Middle East & Africa Operational

Number Management Services Operational

New Number Ordering Operational

Number Porting Operational

Inbound Calling - Caller ID Lookup (CNAM) Operational

Line Feature Management Operational

9-1-1 Services Operational

9-1-1 Call Routing Service Operational

9-1-1 Provisioning Service Operational

DLR (Dynamic Location Routing) Operational

Direct Network Connection Operational

Network Expansion Service (NES) Operational

Inbound Direct Link Services (DLS) Operational

Outbound Direct Link Services (DLS) Operational

Virtual (cloud) Connection Service Operational

WebRTC Operational

SIP Trunking Operational

Local Market Status Operational

120 - Portland, ME Operational

122 - Manchester, NH Operational

124 - Burlington, VT Operational

126 - Springfield, MA Operational

128 - Cambridge, MA Operational

130 - Providence, RI Operational

132 - New York City, NY Operational

133 - Poughkeepsie, NY Operational

134 - Albany, NY Operational

136 - Syracuse, NY Operational

138 - Binghamton, NY Operational

140 - Buffalo, NY Operational

220 - Pleasantville, NJ Operational

222 - Camden, NJ Operational

224 - Newark, NJ Operational

226 - Harrisburg, PA Operational

228 - Philadelphia, PA Operational

230 - Altoona, PA Operational

232 - Scranton, PA Operational

234 - Pittsburgh, PA Operational

236 - Washington, DC Operational

238 - Baltimore, MD Operational

240 - Frederick, MD Operational

244 - Roanoke, VA Operational

246 - Culpeper, VA Operational

248 - Richmond, VA Operational

250 - Lynchburg, VA Operational

252 - Norfolk, VA Operational

254 - Charleston, WV Operational

256 - Clarksburg, WV Operational

320 - Cleveland, OH Operational

322 - Youngstown, OH Operational

324 - Worthington, OH Operational

325 - Akron, OH Operational

326 - Toledo, OH Operational

328 - Dayton, OH Operational

330 - Evansville, IN Operational

332 - South Bend, IN Operational

334 - Fort Wayne, IN Operational

336 - Indianapolis, IN Operational

338 - Bloomington, IN Operational

340 - Southfield, MI Operational

342 - Marquette, MI Operational

344 - Saginaw, MI Operational

348 - Grand Rapids, MI Operational

350 - Appleton, WI Operational

354 - Madison, WI Operational

356 - Milwaukee, WI Operational

358 - Chicago, IL Operational

368 - Peoria, IL Operational

420 - Asheville, NC Operational

422 - Charlotte, NC Operational

424 - Greensboro, NC Operational

426 - Raleigh, NC Operational

428 - Wilmington, NC Operational

432 - Myrtle Beach, SC Operational

434 - Columbia, SC Operational

436 - Charleston, SC Operational

438 - Atlanta, GA Operational

440 - Savannah, GA Operational

442 - Augusta, GA Operational

446 - Macon, GA Operational

448 - Pensacola, FL Operational

452 - Jacksonville, FL Operational

454 - Gainesville, FL Operational

458 - Orlando, FL Operational

460 - Miami, FL Operational

462 - Louisville, KY Operational

468 - Memphis, TN Operational

470 - Nashville, TN Operational

472 - Chattanooga, TN Operational

474 - Knoxville, TN Operational

476 - Birmingham, AL Operational

477 - Huntsville, AL Operational

478 - Montgomery, AL Operational

480 - Mobile, AL Operational

482 - Jackson, MS Operational

486 - Shreveport, LA Operational

488 - Lake Charles, LA Operational

490 - New Orleans, LA Operational

492 - Baton Rouge, LA Operational

520 - St. Louis, MO Operational

522 - Springfield, MO Operational

524 - Kansas City, MO Operational

526 - Fort Smith, AR Operational

528 - Little Rock, AR Operational

532 - Wichita, KS Operational

534 - Topeka, KS Operational

536 - Oklahoma City, OK Operational

538 - Tulsa, OK Operational

540 - El Paso, TX Operational

542 - Midland, TX Operational

544 - Lubbock, TX Operational

546 - Amarillo, TX Operational

548 - Wichita Falls, TX Operational

550 - Abilene, TX Operational

552 - Dallas, TX Operational

554 - Longview, TX Operational

556 - Waco, TX Operational

558 - Austin, TX Operational

560 - Houston, TX Operational

562 - Beaumont, TX Operational

564 - Corpus Christi, TX Operational

566 - San Antonio, TX Operational

568 - Harlingen, TX Operational

620 - Rochester, MN Operational

624 - Duluth, MN Operational

626 - St. Cloud, MN Operational

628 - Minneapolis, MN Operational

632 - Des Moines, IA Operational

634 - Davenport, IA Operational

635 - Cedar Rapids, IA Operational

636 - Fargo, ND Operational

638 - Bismarck,ND Operational

640 - Sioux Falls, SD Operational

644 - Omaha, NE Operational

650 - Billings, MT Operational

652 - Boise, ID Operational

654 - Cheyenne, WY Operational

656 - Denver, CO Operational

658 - Colorado Springs, CO Operational

660 - Salt Lake City, UT Operational

664 - Albuquerque, NM Operational

666 - Phoenix, AZ Operational

668 - Tucson, AZ Operational

670 - Eugene, OR Operational

672 - Portland, OR Operational

674 - Seattle, WA Operational

676 - Spokane, WA Operational

720 - Reno, NV Operational

721 - Las Vegas, NV Operational

722 - San Francisco, CA Operational

724 - Chico, CA Operational

726 - Sacramento, CA Operational

728 - Fresno, CA Operational

730 - Los Angeles, CA Operational

732 - San Diego, CA Operational

734 - Bakersfield, CA Operational

736 - Monterey, CA Operational

738 - Stockton, CA Operational

740 - San Luis Obispo, CA Operational

920 - New Haven, CT Operational

922 - Cincinnati, OH Operational

923 - Mansfield, OH Operational

924 - Erie, PA Operational

927 - Harrisonburg, VA Operational

928 - Charlottesville, VA Operational

949 - Fayetteville, NC Operational

951 - Rocky Mount, NC Operational

952 - Tampa, FL Operational

953 - Tallahassee, FL Operational

956 - Johnson City, TN Operational

958 - Lincoln, NE Operational

973 - Palm Springs, CA Operational

974 - Rochester, NY Operational

Support Operational

Phone Support Operational

Ticketing Support Operational

Help Center Operational

Portals Operational

Bandwidth Dashboard Operational

Application Platform Dashboard Operational

9-1-1 Dashboard Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Local Market Maintenance - 734 - Bakersfield, CA May 18, 00:00-06:00 EDT

Bandwidth will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

734 - Bakersfield, CA

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on May 6, 17:03 EDT

Bandwidth Dashboard Maintenance May 21, 00:00-04:00 EDT

Bandwidth will be performing maintenance in the RDU Data Center.

While all steps are being taken to minimize the impact of this maintenance, there will be a brief loss of connectivity for customers connecting to the Bandwidth Dashboard portal/API and the My.Bandwidth portal.
Posted on May 4, 16:13 EDT

Edge Proxy Maintenance - DFW May 21, 00:00-01:00 EDT

Bandwidth will be performing maintenance on the DFW Edge01 and Edge04 Proxies. The Proxies will experience brief moments where they are unavailable during the maintenance. .

JFK Edge01 and Edge04 will be unaffected during this event. Customers may choose to point all traffic to the geo-redundant proxies to ensure no interruption to service.

Customers currently connected directly to Bandwidth SBC's will not be impacted by this maintenance and can ignore this maintenance notification.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on May 11, 16:31 EDT

Messaging Maintenance (V2 SMS) May 21, 00:00-01:00 EDT

Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
Posted on May 10, 12:35 EDT

Application Platform Maintenance May 21, 05:30-06:00 EDT

Bandwidth will be performing maintenance on the Application Platform.
While all steps are being taken to reduce impact to services, customers may experience a brief disruption in transcription requests.
Recordings will still occur during the downtime, but customers won't be able to request a transcription of a recording until the system is back up.
Posted on May 11, 16:24 EDT

Edge Proxy Maintenance - JFK & LAX May 24, 00:00-01:00 EDT

Bandwidth will be performing maintenance on the JFK Edge01 and LAX Edge02 Proxies. The Proxies will experience brief moments where they are unavailable during the maintenance. .

DFW Edge01 and JFK Edge02 will be unaffected during this event. Customers may choose to point all traffic to the geo-redundant proxies to ensure no interruption to service.

Customers currently connected directly to Bandwidth SBC's will not be impacted by this maintenance and can ignore this maintenance notification.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on May 11, 16:33 EDT

Edge Proxy Maintenance - JFK May 25, 00:00-01:00 EDT

Bandwidth will be performing maintenance on the JFK Edge02 and Edge04 Proxies. The Proxies will experience brief moments where they are unavailable during the maintenance. .

LAX Edge02 and DFW Edge04 will be unaffected during this event. Customers may choose to point all traffic to the geo-redundant proxies to ensure no interruption to service.

Customers currently connected directly to Bandwidth SBC's will not be impacted by this maintenance and can ignore this maintenance notification.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on May 11, 16:36 EDT

Proxy Maintenance - Bandwidth 7 May 26, 00:00-01:00 EDT

Bandwidth will be performing maintenance on the Bandwidth 7 call proxy. The Bandwidth 7 proxy will experience several minutes of down time during this maintenance and it is advisable to point all traffic to the geo-redundant Bandwidth 9 proxy to ensure no interruption to service.

Customers currently connected directly to Bandwidth SBC's will not be impacted by this maintenance and can ignore this maintenance notification.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on May 11, 16:38 EDT

Proxy Maintenance - Bandwidth 9 May 27, 00:00-01:00 EDT

Bandwidth will be performing maintenance on the Bandwidth 9 call proxy. The Bandwidth 9 proxy will experience several minutes of down time during this maintenance and it is advisable to point all traffic to the geo-redundant Bandwidth 7 proxy to ensure no interruption to service.

Customers currently connected directly to Bandwidth SBC's will not be impacted by this maintenance and can ignore this maintenance notification.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on May 11, 16:40 EDT

Past Incidents

May 14, 2021

Local Market Maintenance - Multiple Markets

Completed - The scheduled maintenance has been completed.
May 14, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 01:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
640 - Sioux Falls, SD
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
May 13, 12:36 EDT

May 13, 2021

Possible Toll Free Activation delays

Resolved - Bandwidth has confirmed with our industry partner the incident causing activation delays has been resolved and all affected orders have been completed accordingly. We are considering this incident resolved at this time.
May 13, 14:39 EDT

Update - We are still investigating with our partner to identify the issue. We will advise once we have further updates.
May 13, 12:57 EDT

Investigating - Bandwidth is investigating an incident with our industry partner that is impacting activation of some Toll Free numbers porting today. All relevant teams are currently engaged and we will advise once we have further updates.
May 13, 11:59 EDT

Bandwidth Local Market Impairment - LATA 928 (Charlottesville, VA)

Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.
May 13, 12:27 EDT

Update - We are continuing to monitor for any further issues.
May 13, 12:27 EDT

Update - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
May 13, 07:01 EDT

Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
May 13, 03:15 EDT

Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
May 12, 22:50 EDT

Local Market Maintenance - Multiple Markets

Completed - The scheduled maintenance has been completed.
May 13, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 01:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

220 - Pleasantville, NJ
254 - Charleston, WV
324 - Worthington, OH
330 - Evansville, IN
334 - Fort Wayne, IN
338 - Bloomington, IN
344 - Saginaw, MI
522 - Springfield, MO
640 - Sioux Falls, SD
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
May 12, 12:19 EDT

Messaging Maintenance - Toll Free MMS/SMS

Completed - The scheduled maintenance has been completed.
May 13, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 23:01 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
May 12, 12:24 EDT

My.Bandwidth Legacy Portal Maintenance

Completed - The scheduled maintenance has been completed.
May 13, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 00:00 EDT

Scheduled - Bandwidth will be performing maintenance that will impact services on the My.Bandwidth Legacy Portal.
While all steps are being taken to reduce impact to services, we anticipate that during a small portion of the maintenance, customers may see connectivity errors.
Apr 23, 08:36 EDT

May 12, 2021

Toll Free Activation Delays

Resolved - Bandwidth has confirmed with our industry partner that a successful fix was implemented and the complete backlog of unresolved activations is now complete. All affected BW orders have been completed accordingly, and there is no further potential customer impact related to this incident. We are considering this incident fully resolved at this time.
May 12, 16:39 EDT

Update - We are continuing to work with our industry partner on a resolution for the activation of affected toll free numbers at this time. Will will advise once we have further updates.
May 12, 15:15 EDT

Identified - Our partner has identified the issue and is currently working toward installing a fix for the problem. We will advise once we have further updates.
May 12, 12:38 EDT

Update - We are continuing to work with our industry partner to resolve the activations delays for toll free ports. All relevant teams are currently engaged and we will provide further updates once they are available.
May 12, 12:04 EDT

Investigating - Bandwidth is investigating an issue with our toll free industry partner that could cause activation delays. We will advise once we have further updates.
May 12, 11:02 EDT

May 11, 2021

No incidents reported.

May 10, 2021

Bandwidth Local Market Impairment - 650- Billings, MT

Resolved - Final: Our carrier has completed all necessary fiber repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 05/10/2021 05:10 AM ET

Stop Time: 05/10/2021 07:17 AM ET
May 10, 09:48 EDT

Identified - Our carrier has identified a fiber cut and is working to complete repairs.
May 10, 05:34 EDT

May 9, 2021

Bandwidth Local Market Impairment - 650- Billings, MT

Resolved - Final: Our carrier has completed all necessary repairs with fiber cut and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 05/08 08:48 AM ET

Stop Time: 05/09 07:18 AM ET
May 9, 16:59 EDT

Identified - Update: Our carrier is continuing to isolate the cause of this incident.
May 9, 06:14 EDT

May 8, 2021

Messaging Maintenance - Toll Free MMS/SMS

Completed - The scheduled maintenance has been completed.
May 8, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 00:01 EDT

May 7, 2021

Emergency Maintenance

Completed - The scheduled maintenance has been completed.
May 7, 14:15 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 13:45 EDT

Scheduled - Bandwidth will be performing an emergency maintenance. While all steps are being taken to minimize impact, orders placed through the Bandwidth Dashboard may experience a delay in processing.
May 7, 13:24 EDT

Local Market Maintenance - Multiple Markets

Completed - The scheduled maintenance has been completed.
May 7, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 23:01 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
334 - Fort Wayne, IN
338 - Bloomington, IN
344 - Saginaw, MI
550 - Abilene, TX
640 - Sioux Falls, SD
658 - Colorado Springs, CO
922 - Cincinnati, OH
923 - Mansfield, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
May 6, 12:15 EDT

Bandwidth Local Market Impairment - 250 - Lynchburg VA

Resolved - Our carrier has completed all necessary repairs (fiber cut/equipment failure) and Bandwidth can confirm all services are restored. This incident is being resolved.
May 7, 04:43 EDT

Identified - Update: Our carrier is continuing to isolate the cause of this incident.
May 6, 20:49 EDT

Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.
May 6, 16:51 EDT

Messaging Maintenance (V2 SMS)

Completed - The scheduled maintenance has been completed.
May 7, 01:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 00:00 EDT

Scheduled - Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
May 3, 17:10 EDT

May 6, 2021

Local Market Maintenance - Multiple Markets

Completed - The scheduled maintenance has been completed.
May 6, 06:03 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 22:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
334 - Fort Wayne, IN
338 - Bloomington, IN
640 - Sioux Falls, SD
922 - Cincinnati, OH
923 - Mansfield, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
May 5, 13:39 EDT

Messaging Maintenance - Toll Free SMS/MMS

Completed - The scheduled maintenance has been completed.
May 6, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 23:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS/MMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS/MMS messages may be encountered.
May 5, 13:41 EDT

May 5, 2021

Possible Off-Net Porting Delays

Resolved - Thinktel has implemented a fix for the issue that caused the activation delays, provisioning in their dashbaord is confirmed to be functioning properly, and we are considering this incident resolved. Customers with orders still pending completion due to the delay have been contacted to advise on activation options.
May 5, 17:33 EDT

Update - At this time we're still engaged with Thinktel regarding this incident and the delays in port completion. We will advise once we have further updates.
May 5, 14:15 EDT

Update - Bandwidth is still engaged with Thinktel in the investigation of this incident, and customers with ports scheduled to complete with Thinktel today should expect delays in completion. We will continue to provide updates as they become available.
May 5, 11:40 EDT

Update - Bandwidth is still engaged with Thinktel in the investigation of this incident and we will provide updates as they become available.
May 5, 10:14 EDT

Investigating - Bandwidth is expecting possible delays in port completion for off-net Canadian ports with Thinktel due to an incident with their network. We're currently engaged with their teams for a solution.
May 5, 09:12 EDT

Bandwidth Dashboard Incident

Resolved - Bandwidth has confirmed stability with the fix for this issue and we're considering the incident resolved.
May 5, 14:01 EDT

Monitoring - Bandwidth has implemented a fix for this issue and we're now seeing TN Option orders process normally. Monitoring for stability and we'll advise once we confirm the issue is considered resolved.
May 5, 12:28 EDT

Update - Bandwidth is continuing to investigate this incident. Relevant teams are engaged and we'll provide further updates as they become available.
May 5, 11:39 EDT

Update - Bandwidth is continuing to investigate this incident. Relevant teams are engaged and we'll provide further updates as they become available.
May 5, 10:18 EDT

Investigating - Bandwidth teams are investigating an incident impacting TN Option orders not processing as expected on the Bandwidth Dashboard. All teams are actively engaged.
May 5, 08:56 EDT

May 4, 2021

DFW Messaging Binds

Resolved - With continued stability, Bandwidth teams see this incident as resolved.
May 4, 22:47 EDT

Monitoring - Bandwidth teams have stabilized Messaging Binds. We continue to monitor for stability.
May 4, 22:32 EDT

Investigating - Customers connected to our DFW Data Center may experience bounced binds periodically. Teams are working to stabilize connections.
May 4, 22:12 EDT

API Voice Calls - DFW

Resolved - After continued stability, we see this incident resolved.
May 4, 22:33 EDT

Monitoring - Bandwidth teams have resolved API Voice time outs. We continue to monitor for API stability.
May 4, 22:17 EDT

Identified - Bandwidth has identified an incident that may impact API Voice Calls transversing our DFW Data Center. The impacted API Voice calls would have an unexpected time out. All teams are working to restore services at this time.
May 4, 22:07 EDT

DFW Voice Incident

Resolved - Inbound and outbound DFW voice traffic could have experienced unexpected timeouts and/or SIP failures during the times of 9:24 pm - 10:01 pm eastern.
May 4, 21:30 EDT

Bandwidth Local Market Impairment - LATA: 568 (Harlingen, TX)

Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 05/04 02:36:13 AM ET
Stop Time: 05/04 04:12:23 AM ET
May 4, 10:41 EDT

Local Market Maintenance - Multiple Markets

Completed - The scheduled maintenance has been completed.
May 4, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 22:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
256 - Clarksburg, WV
334 - Fort Wayne, IN
550 - Abilene, TX
922 - Cincinnati, OH
923 - Mansfield, OH
927 - Harrisonburg, VA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
May 3, 12:22 EDT

May 3, 2021

Bandwidth Local Market Impairment - LATA: 668 (Tucson, AZ)

Resolved - This incident has been resolved.
May 3, 07:33 EDT

Investigating - Update:We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
May 3, 02:44 EDT

Update - We are continuing to monitor for any further issues.
May 2, 22:44 EDT

Update - Update: Our carrier is continuing to isolate the cause of this incident.
May 2, 11:56 EDT

Identified - The issue has been identified and a fix is being implemented.
May 2, 07:53 EDT

Update - Update: Our carrier is continuing to isolate the cause of this incident.
May 2, 03:58 EDT

Update - Update: Our carrier is continuing to isolate the cause of this incident.
May 1, 23:54 EDT

Update - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
May 1, 19:50 EDT

Investigating - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
May 1, 15:42 EDT

May 2, 2021

May 1, 2021

Emergency Network Maintenance - LAX Data Center

Completed - The scheduled maintenance has been completed.
May 1, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 00:01 EDT

Scheduled - Bandwidth will be performing emergency IP Network maintenance in our LAX data center.

While all steps are being taken to minimize impact during the maintenance, we anticipate customers may observe brief disruptions for both voice and messaging services through the LAX data center.
Apr 30, 16:02 EDT

Apr 30, 2021

Local Market Maintenance - Multiple Markets

Completed - The scheduled maintenance has been completed.
Apr 30, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 23:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
550 - Abilene, TX
624 - Duluth, MN

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Apr 29, 12:02 EDT

Emergency Network Maintenance - LAX Data Center

Completed - The scheduled maintenance has been completed.
Apr 30, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 00:00 EDT