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Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

    • Messaging Maintenance - Toll-Free MMS/SMS
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Dec 05, 2024 - 23:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Dec 5, 2024 23:00 - Dec 6, 2024 03:00 EST
    Outbound 10DLC SMS Incident
    Update - Bandwidth teams remain engaged with they industry vendors to restore expected messaging behavior. This impacts only a small sub-set of Bandwidth 10DLC numbers with traffic towards T-Mobile destinations.
    Dec 05, 2024 - 12:58 EST
    Update - Bandwidth teams remain engaged with industry vendors to ensure expected messaging behavior is restored for the impacted sub-set of Bandwidth 10DLC numbers with traffic towards T-Mobile destinations .
    Dec 02, 2024 - 19:51 EST
    Update - Bandwidth teams remain engaged with industry vendors to ensure expected messaging behavior is restored for the impacted sub-set of T-Mobile destinations.
    Dec 02, 2024 - 13:41 EST
    Update - We are continuing to investigate this intermittent incident alongside industry vendors and T-Mobile.
    Dec 01, 2024 - 09:00 EST
    Update - We are continuing to investigate this intermittent incident alongside industry vendors and T-Mobile.
    Nov 30, 2024 - 17:22 EST
    Update - We are continuing to investigate this intermittent incident alongside industry vendors and T-Mobile.
    Nov 30, 2024 - 08:19 EST
    Update - We are continuing to investigate this intermittent incident alongside industry vendors and T-Mobile.
    Nov 29, 2024 - 17:57 EST
    Update - We are continuing to investigate this intermittent incident alongside industry vendors and T-Mobile.
    Nov 29, 2024 - 10:28 EST
    Update - Bandwidth alongside industry vendors and T-Mobile continue to investigate this intermittent incident.
    Nov 27, 2024 - 17:38 EST
    Update - Bandwidth alongside industry vendors and TMobile continue to investigate this intermittent incident.
    Nov 27, 2024 - 07:33 EST
    Investigating - Bandwidth teams are investigating an intermittent outbound 10DLC incident where some T-Mobile handsets are not receiving inbound messages from Bandwidth. Teams are activity working to restore expected messaging behavior.
    Nov 26, 2024 - 19:32 EST
    United States Inbound Calling Services Operational
    Inbound Calling (SIP) - United States Operational
    Toll-Free calling - Inbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Operational
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    United States Outbound Calling Services Operational
    Outbound Calling (SIP) - United States Operational
    Toll-Free calling - Outbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Operational
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    United States V2 Application Add On Services Operational
    Call Recording Operational
    Transcriptions Operational
    Text-to-Speech Operational
    CNAM Lookup Operational
    United States Messaging Services Degraded Performance
    SMS Messaging (SMPP) Degraded Performance
    MMS Messaging (MM4) Operational
    Toll-Free SMS - Inbound Under Maintenance
    Toll-Free SMS - Outbound Under Maintenance
    International Messaging (HTTP) Operational
    REST APIs - HTTP SMS Messaging Operational
    REST APIs - HTTP MMS Messaging Operational
    Toll Free MMS - Inbound Under Maintenance
    Toll Free MMS - Outbound Under Maintenance
    International A2P Messaging Operational
    International A2P Platform (SMPP) Operational
    International A2P Platform (HTTP) Operational
    International A2P Messaging Regional Connectivity Operational
    Latin America Operational
    APAC Operational
    Europe Operational
    Middle East & Africa Operational
    Insights Operational
    Messaging Insights Dashboard Operational
    Message Log API Operational
    Number Management Services Operational
    New Number Ordering Operational
    Number Porting Operational
    Inbound Calling - Caller ID Lookup (CNAM) Operational
    Line Feature Management ? Operational
    Phone Number Lookup API Operational
    Call Assure Operational
    9-1-1 Services Operational
    9-1-1 Call Routing Service Operational
    9-1-1 Provisioning Service Operational
    DLR (Dynamic Location Routing) Operational
    Direct Network Connection Operational
    Network Expansion Service (NES) Operational
    Inbound Direct Link Services (DLS) Operational
    Outbound Direct Link Services (DLS) Operational
    Virtual (cloud) Connection Service Operational
    WebRTC Operational
    Support Operational
    Phone Support Operational
    Ticketing Support Operational
    Help Center Operational
    Portals Operational
    Bandwidth App Operational
    Application Platform Dashboard Operational
    9-1-1 Dashboard Operational
    Bandwidth International (fka Voxbone) Portal Operational
    Dominican Republic Calling Services Operational
    Inbound Calling - Dominican Republic (SIP) Operational
    Argentina Calling Services Operational
    Inbound Calling- Argentina Operational
    Outbound Calling- Argentina Operational
    Brazil Calling Services Operational
    Inbound Calling- Brazil Operational
    Chile Calling Services Operational
    Inbound Calling- Chile Operational
    Colombia Calling Services Operational
    Inbound Calling- Colombia Operational
    El Salvador Calling Services Operational
    Inbound Calling- El Salvador Operational
    Panama Calling Services Operational
    Inbound Calling- Panama Operational
    Peru Calling Services Operational
    Inbound Calling- Peru Operational
    Outbound Calling- Peru Operational
    Austria Calling Services Operational
    Inbound Calling - Austria Operational
    Outbound Calling - Austria Operational
    Emergency Calling - Austria Operational
    Belgium Calling Services Operational
    Inbound Calling - Belgium Operational
    Outbound Calling - Belgium Operational
    Emergency Calling - Belgium Operational
    France Calling Services Operational
    Inbound Calling - France Operational
    Outbound Calling - France Operational
    Emergency Calling - France Operational
    Germany Calling Services Operational
    Inbound Calling - Germany Operational
    Outbound Calling - Germany Operational
    Emergency Calling - Germany Operational
    Luxembourg Calling Services Operational
    Inbound Calling - Luxembourg Operational
    Outbound Calling - Luxembourg Operational
    Emergency Calling - Luxembourg Operational
    Netherlands Calling Services Operational
    Inbound Calling - Neatherlands Operational
    Outbound Calling - Netherlands Operational
    Emergency Calling - Netherlands Operational
    Switzerland Calling Services Operational
    Inbound Calling - Switzerland Operational
    Outbound Calling - Switzerland Operational
    Emergency Calling - Switzerland Operational
    Croatia Calling Services Operational
    Inbound Calling - Croatia Operational
    Outbound Calling - Croatia Operational
    Emergency Calling - Croatia Operational
    Greece Calling Services Operational
    Inbound Calling - Greece Operational
    Outbound Calling - Greece Operational
    Emergency Calling - Greece Operational
    Italy Calling Services Operational
    Inbound Calling - Italy Operational
    Outbound Calling - Italy Operational
    Emergency Calling - Italy Operational
    Malta Calling Services Operational
    Inbound Calling - Malta Operational
    Portugal Calling Services Operational
    Inbound Calling - Portugal Operational
    Outbound Calling - Portugal Operational
    Emergency Calling - Portugal Operational
    Slovenia Calling Services Operational
    Inbound Calling - Slovenia Operational
    Outbound Calling- Slovenia Operational
    Emergency Calling- Slovenia Operational
    Spain Calling Services Operational
    Inbound Calling - Spain Operational
    Outbound Calling - Spain Operational
    Emergency Calling - Spain Operational
    Bulgaria Calling Services Operational
    Inbound Calling - Bulgaria Operational
    Outbound Calling - Bulgaria Operational
    Emergency Calling - Bulgaria Operational
    Georgia Calling Services Operational
    Inbound Calling - Georgia Operational
    Czech Republic Calling Services Operational
    Inbound Calling - Czech Republic Operational
    Outbound Calling - Czech Republic Operational
    Emergency Calling - Czech Republic Operational
    Hungary Calling Services Operational
    Inbound Calling - Hungary Operational
    Outbound Calling - Hungary Operational
    Emergency Calling - Hungary Operational
    Poland Calling Services Operational
    Inbound Calling - Poland Operational
    Outbound Calling - Poland Operational
    Emergency Calling - Poland Operational
    Romania Calling Services Operational
    Inbound Calling - Romania Operational
    Outbound Calling - Romania Operational
    Emergency Calling - Romania Operational
    Slovakia Calling Services Operational
    Inbound Calling - Slovakia Operational
    Outbound Calling - Slovakia Operational
    Emergency Calling - Slovakia Operational
    Denmark Calling Services Operational
    Inbound Calling - Denmark Operational
    Outbound Calling - Denmark Operational
    Emergency Calling - Denmark Operational
    Estonia Calling Services Operational
    Inbound Calling - Estonia Operational
    Outbound Calling - Estonia Operational
    Emergency Calling - Estonia Operational
    Finland Calling Services Operational
    Inbound Calling - Finland Operational
    Outbound Calling - Finland Operational
    Emergency Calling - Finland Operational
    Ireland Calling Services Operational
    Inbound Calling - Ireland Operational
    Outbound Calling - Ireland Operational
    Emergency Calling - Ireland Operational
    Latvia Calling Services Operational
    Inbound Calling - Latvia Operational
    Outbound Calling - Latvia Operational
    Emergency Calling - Latvia Operational
    Lithuania Calling Services Operational
    Inbound Calling - Lithuania Operational
    Outbound Calling - Lithuania Operational
    Emergency Calling - Lithuania Operational
    Norway Calling Services Operational
    Inbound Calling - Norway Operational
    Outbound Calling - Norway Operational
    Emergency Calling -Norway Operational
    Sweden Calling Services Operational
    Inbound Calling - Sweden Operational
    Outbound Calling - Sweden Operational
    Emergency Calling - Sweden Operational
    United Kingdom Calling Services Operational
    Inbound Calling - United Kingdom Operational
    Outbound Calling - United Kingdom Operational
    Emergency Calling - United Kingdom Operational
    Canada Calling Services Operational
    Inbound Calling - Canada (SIP) Operational
    Mexico Calling Services Operational
    Inbound Calling - Mexico Operational
    Puerto Rico Calling Services Operational
    Inbound Calling - Puerto Rico Operational
    Outbound Calling - Puerto Rico Operational
    Emergency Calling - Puerto Rico Operational
    Virgin Islands (U.S.) Calling Services Operational
    Inbound Calling - Virgin Islands (U.S.) Operational
    Emergency Calling - Virgin Islands (U.S.) Operational
    Cyprus Calling Services Operational
    Inbound Calling - Cyprus Operational
    Outbound Calling - Cyprus Operational
    Emergency Calling - Cyprus Operational
    Egypt Calling Services Operational
    Inbound Calling - Egypt Operational
    Israel Calling Services Operational
    Inbound Calling - Israel Operational
    Outbound Calling - Israel Operational
    Emergency Calling - Israel Operational
    Jordan Calling Services Operational
    Inbound Calling- Jordan Operational
    Kenya Calling Services Operational
    Inbound Calling- Kenya Operational
    Qatar Calling Services Operational
    Inbound Calling- Qatar Operational
    South Africa Calling Services Operational
    Inbound Calling- South Africa Operational
    United Arab Emirates Calling Services Operational
    Inbound Calling- United Arab Emirates Operational
    Australia Calling Services Operational
    Inbound Calling- Australia Operational
    Outbound Calling- Australia Operational
    Emergency Calling- Australia Operational
    China Calling Services Operational
    Inbound Calling- China Operational
    Hong Kong Calling Services Operational
    Inbound Calling- Hong Kong Operational
    Outbound Calling- Hong Kong Operational
    Emergency Calling- Hong Kong Operational
    India Calling Services Operational
    Inbound Calling- India Operational
    Indonesia Calling Services Operational
    Inbound Calling- Indonesia Operational
    Japan Calling Services Operational
    Inbound Calling- Japan Operational
    Outbound Calling- Japan Operational
    Emergency Calling- Japan Operational
    Malaysia Calling Services Operational
    Inbound Calling- Malaysia Operational
    Philippines Calling Service Operational
    Inbound Calling- Philippines Operational
    Singapore Calling Services Operational
    Inbound Calling- Singapore Operational
    Outbound Calling- Singapore Operational
    Emergency Calling- Singapore Operational
    South Korea Calling Services Operational
    Inbound Calling- South Korea Operational
    Outbound Calling- South Korea Operational
    Thailand Calling Services Operational
    Inbound Calling- Thailand Operational
    Operational
    Degraded Performance
    Partial Outage
    Major Outage
    Maintenance
    Scheduled Maintenance
    Network Maintenance - DFW Data Center Dec 7, 2024 00:00-06:00 EST
    Bandwidth will be performing network maintenance in our DFW data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the DFW data center.

    Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

    Emergency (911) Voice Calling: Bandwidth advises that customers route all calls through the ATL data center.

    SMS/MMS Messaging: We advise customers to point their outbound message traffic to our LAX data center to avoid any service disruption.

    The following services will not be impacted during the maintenance:
    HTTP Voice / Messaging services
    Number Ordering / Provisioning / Management API services

    For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
    Posted on Nov 26, 2024 - 10:29 EST
    Messaging Maintenance - Campaign Provisioning Delays Dec 9, 2024 00:00-08:00 EST
    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.
    Posted on Dec 03, 2024 - 16:07 EST
    Global Data Center Maintenance - Australia Dec 10, 2024 09:00-13:00 EST
    Bandwidth will be performing scheduled maintenance in the Australia data center.

    As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Australia data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Bandwidth advises customers connecting exclusively to the Australia data center to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
    Posted on Nov 26, 2024 - 11:25 EST
    Messaging Maintenance - Toll-Free MMS/SMS Dec 11, 2024 23:00 - Dec 12, 2024 03:00 EST
    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Posted on Nov 27, 2024 - 14:41 EST
    SMS Messaging Maintenance - LAX Dec 13, 2024 00:00-05:00 EST
    Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service for customers directly connected to LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

    All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

    For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
    Posted on Dec 03, 2024 - 14:35 EST
    Past Incidents
    Dec 6, 2024

    No incidents reported today.

    Dec 5, 2024
    Voice Calling Incident - Czech Republic
    Resolved - This incident has been resolved.
    Dec 5, 18:34 EST
    Investigating - Bandwidth teams have identified an incident impacting inbound and outbound voice calls from completing as expected.
    Dec 5, 17:17 EST
    Bandwidth US Network Impairment - Outbound Toll-Free SMS delivery failures in Canada
    Resolved - This incident has been resolved.
    Dec 5, 12:57 EST
    Update - Bandwidth teams remain engaged with Freedom Network to bring about expected SMS delivery - however we are observing expected messaging behavior.
    Dec 4, 17:12 EST
    Update - Bandwidth teams remain engaged with Freedom Network to bring about expected SMS delivery.
    Dec 2, 13:39 EST
    Update - We are continuing to investigate this incident.
    Dec 1, 09:01 EST
    Update - We are continuing to investigate this incident.
    Nov 30, 17:22 EST
    Update - We are continuing to investigate this incident.
    Nov 30, 08:19 EST
    Update - We are continuing to investigate this incident.
    Nov 29, 17:56 EST
    Update - We are continuing to investigate this incident.
    Nov 29, 10:29 EST
    Update - We are continuing to investigate this incident.
    Nov 27, 17:05 EST
    Update - We are continuing to investigate this incident.
    Nov 26, 19:38 EST
    Update - We are continuing to investigate this incident.
    Nov 26, 12:25 EST
    Update - We are continuing to investigate this incident.
    Nov 25, 19:49 EST
    Update - We are continuing to investigate this incident.
    Nov 25, 19:01 EST
    Investigating - We are currently investigating an incident causing SMS delivery failures to Freedom Network in Canada.
    Nov 25, 15:00 EST
    Outbound Messaging Incident
    Resolved - This incident has been resolved.
    Dec 5, 06:12 EST
    Monitoring - Teams are observing expected messaging behavior and will continue to monitor.
    Dec 5, 00:17 EST
    Investigating - Bandwidth teams have identified an incident impacting outbound SMS, MMS, and Toll Free messages towards AT&T destinations. Teams are actively working to restore expected messaging behavior.
    Dec 4, 21:33 EST
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Dec 5, 03:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Dec 4, 23:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Nov 27, 14:39 EST
    Dec 4, 2024
    Outbound SMS Incident
    Resolved - This incident has been resolved.
    Dec 4, 20:16 EST
    Update - We are continuing to investigate this issue.
    Dec 4, 20:07 EST
    Investigating - Bandwidth teams have identified an incident impacting outbound SMS, MMS, and Toll Free messages towards AT&T destinations. Teams are actively working to restore expected messaging behavior.
    Dec 4, 20:00 EST
    Calling Incident - Greece
    Resolved - This incident has been resolved.
    Dec 4, 19:32 EST
    Identified - Bandwidth teams have identified an incident impacting inbound and outbound voice calls. Calls may not complete as expected.
    Dec 4, 18:59 EST
    App Incident
    Resolved - This incident has been resolved.
    Dec 4, 16:21 EST
    Monitoring - Bandwidth teams are observing expected App behavior. Teams will monitor for prolonged stability.
    Dec 4, 15:01 EST
    Investigating - Bandwidth teams are investigating an incident impacting the Bandwidth App where Locations are not populating as expected.
    Dec 4, 12:42 EST
    Bandwidth App Order Delays
    Resolved - This incident has been resolved.
    Dec 4, 08:50 EST
    Update - Bandwidth teams continue to work to complete delayed orders which queued. Net-New orders are completing as expected.
    Dec 3, 19:47 EST
    Update - Bandwidth teams continue to work to complete delayed orders which queued. Net-New orders are completing as expected.
    Dec 3, 18:59 EST
    Update - Bandwidth teams continue to work to resolve this incident.
    Dec 3, 17:45 EST
    Update - Bandwidth teams continue to work to resolve this incident.
    Dec 3, 16:45 EST
    Identified - Bandwidth teams have identified the source of this incident and are working to restore expected order processing times.
    Dec 3, 14:52 EST
    Investigating - Bandwidth teams are investigating an incident impacting all Bandwidth App order types. All orders will be delayed in completing, including but not limited to Port Orders, New TN Orders, Line Feature Orders.
    Dec 3, 12:35 EST
    Inbound Calling Maintenance - DFW
    Completed - The scheduled maintenance has been completed.
    Dec 4, 04:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Dec 4, 00:00 EST
    Scheduled - Bandwidth will be performing maintenance on our calling platform that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

    440 Savannah, GA
    472 Chattanooga, TN
    478 Montgomery, AL
    480 Mobile, AL
    490 New Orleans, LA
    492 Baton Rouge, LA
    522 Springfield, MO
    528 Little Rock, AR
    532 Wichita, KS
    538 Tulsa, OK
    544 Lubbock, TX
    546 Amarillo, TX
    548 Wichita Falls, TX
    550 Abilene, TX
    554 Longview, TX
    556 Waco, TX
    564 Corpus Christi, TX
    568 Harlingen, TX
    624 Duluth, MN
    640 Sioux Falls, SD
    644 Omaha, NE
    958 Lincoln, NE

    We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
    Nov 22, 12:04 EST
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Dec 4, 03:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Dec 3, 23:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Nov 27, 14:38 EST
    Dec 3, 2024
    Bandwidth International Market Impairment - El Salvador
    Resolved - This incident has been resolved.
    Dec 3, 20:13 EST
    Investigating - We are investigating a network impairment in El Salvador with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
    Dec 3, 17:19 EST
    Toll Free Voice Incident
    Resolved - This incident has been resolved.
    Dec 3, 13:12 EST
    Monitoring - Teams are observing expected Toll Free Voice behavior at this time.
    Dec 3, 11:45 EST
    Investigating - Bandwidth teams are investigating an incident impacting Inbound Toll-Free voice traffic where inbound calls are not delivered to the Bandwidth network as expected.
    Dec 3, 10:16 EST
    Voice Calling Incident - Packet Loss
    Resolved - This incident has been resolved.
    Dec 3, 12:54 EST
    Update - Bandwidth teams continue to investigate this incident and work to restore expected calling behaviors.
    Dec 3, 08:51 EST
    Update - Bandwidth teams continue to investigate this incident and work to restore expected calling behaviors.
    Dec 2, 21:42 EST
    Update - Bandwidth teams continue to investigate this incident.
    Dec 2, 19:50 EST
    Update - Bandwidth teams continue to investigate this incident and work to restore expected calling behaviors.
    Dec 2, 16:09 EST
    Investigating - Bandwidth teams are investigating an incident in which a packet loss condition is impacting calls to the AT&T network. Teams are working to restore expected calling behaviors.
    Dec 2, 13:38 EST
    Inbound 10DLC Messaging Incident
    Resolved - This incident has been resolved.
    Dec 3, 12:31 EST
    Update - Teams have identified the source of this incident and have worked to mitigate the impact. Teams continue to work to fully restore expected inbound messaging behavior.
    Dec 3, 08:05 EST
    Identified - Teams have identified the source of this incident and are working to restore expected behavior.
    Dec 2, 22:52 EST
    Update - We are continuing to investigate this issue.
    Dec 2, 18:59 EST
    Update - We are continuing to investigate this issue.
    Dec 2, 18:58 EST
    Investigating - Bandwidth teams are investigating an inbound 10DLC incident to Bandwidth powered numbers. These messages may not be delivered to the Bandwidth network as expected from an industry vendor.
    Dec 2, 18:42 EST
    Support Portal - Search Functions
    Resolved - This incident has been resolved.
    Dec 3, 10:37 EST
    Identified - Teams have identified an incident impacting the Bandwidth Support Portal's search functions and are actively working to restore expected functionality. Ticket viewing and Ticket creation are not impacted. Users may continue to view support articles by navigating topics on the main page.
    Dec 3, 10:28 EST
    Dec 2, 2024
    Bandwidth International Market Impairment - France
    Resolved - We experienced a network impairment in France with our carrier affecting inbound mobile voice traffic.

    Start Time: 2nd of December 2024 - 9:59 AM GMT
    End Time: 2nd of December 2024 - 10:16 AM GMT
    Dec 2, 06:07 EST
    Dec 1, 2024
    Outbound Toll-Free SMS
    Postmortem - Read details
    Dec 4, 20:10 EST
    Resolved - This incident has been resolved.
    Dec 1, 21:30 EST
    Update - We are continuing to investigate an incident causing the delivery of some Toll-free SMS toward Altice Network to be delayed. We are working with our downstream provider towards resolution.
    Dec 1, 09:00 EST
    Update - We are continuing to investigate an incident causing the delivery of some Toll-free SMS toward Altice Network to be delayed. We are working with our downstream provider towards resolution.
    Nov 30, 17:23 EST
    Update - We are continuing to investigate an incident causing the delivery of some Toll-free SMS toward Altice Network to be delayed. We are working with our downstream provider towards resolution.
    Nov 30, 08:17 EST
    Update - We are continuing to investigate an incident causing the delivery of some Toll-free SMS toward Altice Network to be delayed. We are working with our downstream provider towards resolution.
    Nov 29, 17:56 EST
    Update - We are continuing to investigate an incident causing the delivery of some Toll-free SMS toward Altice Network to be delayed. We are working with our downstream provider towards resolution.
    Nov 29, 12:34 EST
    Investigating - We are currently investigating an incident causing the delivery of some Toll-free SMS toward Altice Network to be delayed. We are working with our downstream provider towards resolution.
    Nov 29, 10:27 EST
    Bandwidth International Market Impairment - Chile
    Resolved - Our partner confirmed the maintenance is over and all traffic is back to normal.
    Dec 1, 07:16 EST
    Update - We are continuing to monitor for any further issues.
    Dec 1, 02:17 EST
    Monitoring - A fix has been implemented and we are monitoring the results.
    Dec 1, 02:17 EST
    Identified - Our partner has started the maintenance window during the below time window which caused the unavailability of the service may be experienced.

    Maintenance Window Details:
    Date: Sunday, December 1, 2024.
    Opening hours: Between 02:00 CST to 06:00 CST (05:00 GMT to 09:00 GMT)

    During this maintenance period the service will be intermittent or unavailable.

    We will keep update on this.
    Dec 1, 02:12 EST
    Investigating - We are investigating a network impairment in Chile with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
    Dec 1, 01:49 EST
    Nov 30, 2024
    Nov 29, 2024
    Nov 28, 2024

    No incidents reported.

    Nov 27, 2024
    Bandwidth US Network Impairment - A2P 10DLC SMS to 988
    Resolved - This incident has been resolved.
    Nov 27, 17:29 EST
    Monitoring - A resolution has been implemented, and we are monitoring the results.
    Nov 27, 16:54 EST
    Investigating - We are currently investigating an incident causing A2P 10DLC SMS to 988 to fail if the telephone number (TN) is assigned to a campaign. TNs not assigned to a campaign are not seeing failures. Teams are currently working to resolve this incident.
    Nov 27, 13:39 EST
    Bandwidth US Network Impairment - Inbound Calls
    Resolved - This incident has been resolved.
    Nov 27, 15:44 EST
    Identified - The cause of this incident has been identified, and we are working towards resolution.
    Nov 27, 14:47 EST
    Investigating - We are currently investigating an incident causing some Verizon inbound calls to disconnect. Teams are working to address this incident.
    Nov 27, 12:26 EST
    Bandwidth US Network Impairment - Off-Net Provisioning
    Resolved - This incident has been resolved.
    Nov 27, 06:51 EST
    Update - Teams are observing expected behavior and are continuing to monitor for prolonged stability.
    Nov 26, 20:35 EST
    Update - Teams are observing expected behavior and will continue to monitor for prolonged stability.
    Nov 26, 15:18 EST
    Monitoring - Teams are observing expected behavior and will monitor for prolonged stability.
    Nov 26, 12:28 EST
    Investigating - We are currently investigating an incident causing Off-Net provisioning to be delayed or unavailable.
    Nov 26, 09:14 EST
    Nov 26, 2024
    Nov 25, 2024
    Off-Net Porting Impairment
    Resolved - This incident has been resolved.
    Nov 25, 15:00 EST
    Monitoring - A resolution has been implemented, and we are monitoring the results.
    Nov 25, 13:22 EST
    Update - Deployment of the fix for this issue is still scheduled complete by Monday morning. Until then, guidance is to avoid using the 24 hour delay option in the BW App, as this will trigger the port immediately. If customers need a port delayed, please call our teams or open a support ticket.
    Nov 23, 09:02 EST
    Update - We've identified the issue and we're working on deploying a fix. This is currently scheduled to be complete by Monday morning. Until the issue is resolved, guidance is to avoid using the 24 hour delay option in the BW App, as this will trigger the port immediately. If customers need a port delayed, please call our teams or open a support ticket.
    Nov 22, 15:30 EST
    Identified - We’ve identified an issue with off net porting resulting in 24 hour delay activation option malfunctioning. We’re engaged with our partner on the issue.
    Nov 22, 13:17 EST
    Bandwidth International Market Impairment - Israel
    Resolved - Our carrier in Israel experienced an outage affecting inbound traffic. New calls would not have connected, but ongoing calls were not affected.

    Start Time: 4:59 EST
    Stop Time: 10:18 EST
    Nov 25, 04:00 EST
    Nov 24, 2024

    No incidents reported.

    Nov 23, 2024
    Nov 22, 2024
    Port Order Supplement Impairment
    Resolved - We’ve confirmed stability and we’re considering this incident resolved.
    Nov 22, 18:33 EST
    Monitoring - We’ve deployed mitigation for supplements submitted during the outage, and all those orders should either be corrected or available for resubmission at this time. We’re currently monitoring for any further impairment.
    Nov 22, 16:11 EST
    Update - We’ve deployed a fix for the underlying issue, and fresh supplement submissions are processing as expected. We’re now working on mitigation for supplements submitted during the outage.
    Nov 22, 13:33 EST
    Identified - We’ve identified the issue and we’re working on deploying a fix.
    Nov 22, 12:31 EST
    Investigating - We're currently investigating an issue with the BW App causing a failures when supplementing port orders. This is affecting orders submitted via API as well as directly in the App. Relevant teams are engaged.
    Nov 22, 11:33 EST
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Nov 22, 03:01 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 22, 00:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Nov 15, 10:10 EST
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Nov 22, 03:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 21, 23:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Nov 15, 10:08 EST
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