Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.

Oct 02, 2022 - 13:33 EDT
Monitoring - We want to let you know that Bandwidth is actively monitoring our network concerning any potential impacts from Hurricane Ian.

Bandwidth’s network facilities are currently not on the storm’s track. Although no one can predict the future, our core network operates in a geo-redundant fashion and is designed to be resilient against such situations. Our team is standing by, ready to act if any service disruptions should occur.

Our Network Operations Center will closely monitor the storm’s path and impact throughout this weather event. We will notify you immediately if we observe any degradation in Bandwidth’s services.

Should you experience any issues with your service, please contact our support team at bandwidth.com/support or by calling (855) 864-7776.

For those impacted by the severe weather, please stay safe.

Thank you,
Bandwidth Operations Team
bandwidth.com/support
(855) 864-7776

Sep 28, 2022 - 10:51 EDT
United States Inbound Calling Services Operational
Inbound Calling (SIP) - United States Operational
Toll-Free calling - Inbound (SIP) - United States Operational
REST APIs - HTTP Voice - United States Operational
REST APIs - SIP Voice - United States Operational
BXML - United States Operational
United States Outbound Calling Services Operational
Outbound Calling (SIP) - United States Operational
Toll-Free calling - Outbound (SIP) - United States Operational
REST APIs - HTTP Voice - United States Operational
REST APIs - SIP Voice - United States Operational
BXML - United States Operational
United States V2 Application Add On Services Operational
Call Recording Operational
Transcriptions Operational
Text-to-Speech Operational
CNAM Lookup Operational
United States Messaging Services Operational
SMS Messaging (SMPP) Operational
MMS Messaging (MM4) Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
International Messaging (HTTP) Operational
REST APIs - HTTP SMS Messaging Operational
REST APIs - HTTP MMS Messaging Operational
Toll Free MMS - Inbound Operational
Toll Free MMS - Outbound Operational
International A2P Messaging Operational
International A2P Platform (SMPP) Operational
International A2P Platform (HTTP) Operational
International A2P Messaging Regional Connectivity Operational
Latin America Operational
APAC Operational
Europe Operational
Middle East & Africa Operational
Insights Operational
Messaging Insights Dashboard Operational
Message Log API Operational
Number Management Services Operational
New Number Ordering Operational
Number Porting Operational
Inbound Calling - Caller ID Lookup (CNAM) Operational
Line Feature Management ? Operational
Phone Number Lookup API Operational
9-1-1 Services Operational
9-1-1 Call Routing Service Operational
9-1-1 Provisioning Service Operational
DLR (Dynamic Location Routing) Operational
Direct Network Connection Operational
Network Expansion Service (NES) Operational
Inbound Direct Link Services (DLS) Operational
Outbound Direct Link Services (DLS) Operational
Virtual (cloud) Connection Service Operational
WebRTC Operational
SIP Trunking Operational
United States Local Market Status ? Partial Outage
120 - Portland, ME Operational
122 - Manchester, NH Operational
124 - Burlington, VT Operational
126 - Springfield, MA Operational
128 - Cambridge, MA Operational
130 - Providence, RI Operational
132 - New York City, NY Operational
133 - Poughkeepsie, NY Partial Outage
134 - Albany, NY Operational
136 - Syracuse, NY Operational
138 - Binghamton, NY Operational
140 - Buffalo, NY Operational
220 - Pleasantville, NJ Operational
222 - Camden, NJ Operational
224 - Newark, NJ Operational
226 - Harrisburg, PA Operational
228 - Philadelphia, PA Operational
230 - Altoona, PA Operational
232 - Scranton, PA Operational
234 - Pittsburgh, PA Operational
236 - Washington, DC Operational
238 - Baltimore, MD Operational
240 - Frederick, MD Operational
244 - Roanoke, VA Operational
246 - Culpeper, VA Operational
248 - Richmond, VA Operational
250 - Lynchburg, VA Operational
252 - Norfolk, VA Operational
254 - Charleston, WV Operational
256 - Clarksburg, WV Operational
320 - Cleveland, OH Operational
322 - Youngstown, OH Operational
324 - Worthington, OH Operational
325 - Akron, OH Operational
326 - Toledo, OH Operational
328 - Dayton, OH Operational
330 - Evansville, IN Operational
332 - South Bend, IN Operational
334 - Fort Wayne, IN Operational
336 - Indianapolis, IN Operational
338 - Bloomington, IN Operational
340 - Southfield, MI Operational
342 - Marquette, MI Operational
344 - Saginaw, MI Operational
348 - Grand Rapids, MI Operational
350 - Appleton, WI Operational
354 - Madison, WI Operational
356 - Milwaukee, WI Operational
358 - Chicago, IL Operational
368 - Peoria, IL Operational
420 - Asheville, NC Operational
422 - Charlotte, NC Operational
424 - Greensboro, NC Operational
426 - Raleigh, NC Operational
428 - Wilmington, NC Operational
430 - Greenville, SC Operational
432 - Myrtle Beach, SC Operational
434 - Columbia, SC Operational
436 - Charleston, SC Operational
438 - Atlanta, GA Operational
440 - Savannah, GA Operational
442 - Augusta, GA Operational
446 - Macon, GA Operational
448 - Pensacola, FL Operational
452 - Jacksonville, FL Operational
454 - Gainesville, FL Operational
458 - Orlando, FL Operational
460 - Miami, FL Operational
462 - Louisville, KY Operational
468 - Memphis, TN Operational
470 - Nashville, TN Operational
472 - Chattanooga, TN Operational
474 - Knoxville, TN Operational
476 - Birmingham, AL Operational
477 - Huntsville, AL Operational
478 - Montgomery, AL Operational
480 - Mobile, AL Operational
482 - Jackson, MS Operational
486 - Shreveport, LA Operational
488 - Lake Charles, LA Operational
490 - New Orleans, LA Operational
492 - Baton Rouge, LA Operational
520 - St. Louis, MO Operational
522 - Springfield, MO Operational
524 - Kansas City, MO Operational
526 - Fort Smith, AR Operational
528 - Little Rock, AR Operational
532 - Wichita, KS Operational
534 - Topeka, KS Operational
536 - Oklahoma City, OK Operational
538 - Tulsa, OK Operational
540 - El Paso, TX Operational
542 - Midland, TX Operational
544 - Lubbock, TX Operational
546 - Amarillo, TX Operational
548 - Wichita Falls, TX Operational
550 - Abilene, TX Operational
552 - Dallas, TX Operational
554 - Longview, TX Operational
556 - Waco, TX Operational
558 - Austin, TX Operational
560 - Houston, TX Operational
562 - Beaumont, TX Operational
564 - Corpus Christi, TX Operational
566 - San Antonio, TX Operational
568 - Harlingen, TX Operational
620 - Rochester, MN Operational
624 - Duluth, MN Operational
626 - St. Cloud, MN Operational
628 - Minneapolis, MN Operational
632 - Des Moines, IA Operational
634 - Davenport, IA Operational
635 - Cedar Rapids, IA Operational
636 - Fargo, ND Operational
640 - Sioux Falls, SD Operational
644 - Omaha, NE Operational
646 - Grand Island, NE Operational
650 - Billings, MT Operational
652 - Boise, ID Operational
654 - Cheyenne, WY Operational
656 - Denver, CO Operational
658 - Colorado Springs, CO Operational
660 - Salt Lake City, UT Operational
664 - Albuquerque, NM Operational
666 - Phoenix, AZ Operational
668 - Tucson, AZ Operational
670 - Eugene, OR Operational
672 - Portland, OR Operational
674 - Seattle, WA Operational
676 - Spokane, WA Operational
720 - Reno, NV Operational
721 - Las Vegas, NV Operational
722 - San Francisco, CA Operational
724 - Chico, CA Operational
726 - Sacramento, CA Operational
728 - Fresno, CA Operational
730 - Los Angeles, CA Operational
732 - San Diego, CA Operational
734 - Bakersfield, CA Operational
736 - Monterey, CA Operational
738 - Stockton, CA Operational
740 - San Luis Obispo, CA Operational
920 - New Haven, CT Operational
922 - Cincinnati, OH Operational
923 - Mansfield, OH Operational
924 - Erie, PA Operational
927 - Harrisonburg, VA Operational
928 - Charlottesville, VA Operational
939 - Fort Myers/Naples, FL Operational
949 - Fayetteville, NC Operational
951 - Rocky Mount, NC Operational
952 - Tampa, FL Operational
953 - Tallahassee, FL Operational
956 - Johnson City, TN Operational
958 - Lincoln, NE Operational
973 - Palm Springs, CA Operational
974 - Rochester, NY Operational
Support Operational
Phone Support Operational
Ticketing Support Operational
Help Center Operational
Portals Operational
Bandwidth Dashboard Operational
Application Platform Dashboard Operational
9-1-1 Dashboard Operational
Bandwidth International (fka Voxbone) Portal Operational
Dominican Republic Calling Services Operational
Inbound Calling - Dominican Republic (SIP) Operational
Argentina Calling Services Operational
Inbound Calling- Argentina Operational
Outbound Calling- Argentina Operational
Brazil Calling Services Operational
Inbound Calling- Brazil Operational
Chile Calling Services Operational
Inbound Calling- Chile Operational
Colombia Calling Services Operational
Inbound Calling- Colombia Operational
El Salvador Calling Services Operational
Inbound Calling- El Salvador Operational
Panama Calling Services Operational
Inbound Calling- Panama Operational
Peru Calling Services Operational
Inbound Calling- Peru Operational
Outbound Calling- Peru Operational
Austria Calling Services Operational
Inbound Calling - Austria Operational
Outbound Calling - Austria Operational
Emergency Calling - Austria Operational
Belgium Calling Services Operational
Inbound Calling - Belgium Operational
Outbound Calling - Belgium Operational
Emergency Calling - Belgium Operational
France Calling Services Operational
Inbound Calling - France Operational
Outbound Calling - France Operational
Emergency Calling - France Operational
Germany Calling Services Operational
Inbound Calling - Germany Operational
Outbound Calling - Germany Operational
Emergency Calling - Germany Operational
Luxembourg Calling Services Operational
Inbound Calling - Luxembourg Operational
Outbound Calling - Luxembourg Operational
Emergency Calling - Luxembourg Operational
Netherlands Calling Services Operational
Inbound Calling - Neatherlands Operational
Outbound Calling - Netherlands Operational
Emergency Calling - Netherlands Operational
Switzerland Calling Services Operational
Inbound Calling - Switzerland Operational
Outbound Calling - Switzerland Operational
Emergency Calling - Switzerland Operational
Croatia Calling Services Operational
Inbound Calling - Croatia Operational
Outbound Calling - Croatia Operational
Emergency Calling - Croatia Operational
Greece Calling Services Operational
Inbound Calling - Greece Operational
Outbound Calling - Greece Operational
Emergency Calling - Greece Operational
Italy Calling Services Operational
Inbound Calling - Italy Operational
Outbound Calling - Italy Operational
Emergency Calling - Italy Operational
Malta Calling Services Operational
Inbound Calling - Malta Operational
Portugal Calling Services Operational
Inbound Calling - Portugal Operational
Outbound Calling - Portugal Operational
Emergency Calling - Portugal Operational
Slovenia Calling Services Operational
Inbound Calling - Slovenia Operational
Outbound Calling- Slovenia Operational
Emergency Calling- Slovenia Operational
Spain Calling Services Operational
Inbound Calling - Spain Operational
Outbound Calling - Spain Operational
Emergency Calling - Spain Operational
Bulgaria Calling Services Operational
Inbound Calling - Bulgaria Operational
Outbound Calling - Bulgaria Operational
Emergency Calling - Bulgaria Operational
Georgia Calling Services Operational
Inbound Calling - Georgia Operational
Czech Republic Calling Services Operational
Inbound Calling - Czech Republic Operational
Outbound Calling - Czech Republic Operational
Emergency Calling - Czech Republic Operational
Hungary Calling Services Operational
Inbound Calling - Hungary Operational
Outbound Calling - Hungary Operational
Emergency Calling - Hungary Operational
Poland Calling Services Operational
Inbound Calling - Poland Operational
Outbound Calling - Poland Operational
Emergency Calling - Poland Operational
Romania Calling Services Operational
Inbound Calling - Romania Operational
Outbound Calling - Romania Operational
Emergency Calling - Romania Operational
Slovakia Calling Services Operational
Inbound Calling - Slovakia Operational
Outbound Calling - Slovakia Operational
Emergency Calling - Slovakia Operational
Denmark Calling Services Operational
Inbound Calling - Denmark Operational
Outbound Calling - Denmark Operational
Emergency Calling - Denmark Operational
Estonia Calling Services Operational
Inbound Calling - Estonia Operational
Outbound Calling - Estonia Operational
Emergency Calling - Estonia Operational
Finland Calling Services Operational
Inbound Calling - Finland Operational
Outbound Calling - Finland Operational
Emergency Calling - Finland Operational
Ireland Calling Services Operational
Inbound Calling - Ireland Operational
Outbound Calling - Ireland Operational
Emergency Calling - Ireland Operational
Latvia Calling Services Operational
Inbound Calling - Latvia Operational
Outbound Calling - Latvia Operational
Emergency Calling - Latvia Operational
Lithuania Calling Services Operational
Inbound Calling - Lithuania Operational
Outbound Calling - Lithuania Operational
Emergency Calling - Lithuania Operational
Norway Calling Services Operational
Inbound Calling - Norway Operational
Outbound Calling - Norway Operational
Emergency Calling -Norway Operational
Sweden Calling Services Operational
Inbound Calling - Sweden Operational
Outbound Calling - Sweden Operational
Emergency Calling - Sweden Operational
United Kingdom Calling Services Operational
Inbound Calling - United Kingdom Operational
Outbound Calling - United Kingdom Operational
Emergency Calling - United Kingdom Operational
Canada Calling Services Operational
Inbound Calling - Canada (SIP) Operational
Mexico Calling Services Operational
Inbound Calling - Mexico Operational
Puerto Rico Calling Services Operational
Inbound Calling - Puerto Rico Operational
Outbound Calling - Puerto Rico Operational
Emergency Calling - Puerto Rico Operational
Virgin Islands (U.S.) Calling Services Operational
Inbound Calling - Virgin Islands (U.S.) Operational
Emergency Calling - Virgin Islands (U.S.) Operational
Cyprus Calling Services Operational
Inbound Calling - Cyprus Operational
Outbound Calling - Cyprus Operational
Emergency Calling - Cyprus Operational
Egypt Calling Services Operational
Inbound Calling - Egypt Operational
Israel Calling Services Operational
Inbound Calling - Israel Operational
Outbound Calling - Israel Operational
Emergency Calling - Israel Operational
Jordan Calling Services Operational
Inbound Calling- Jordan Operational
Kenya Calling Services Operational
Inbound Calling- Kenya Operational
Qatar Calling Services Operational
Inbound Calling- Qatar Operational
South Africa Calling Services Operational
Inbound Calling- South Africa Operational
United Arab Emirates Calling Services Operational
Inbound Calling- United Arab Emirates Operational
Australia Calling Services Operational
Inbound Calling- Australia Operational
Outbound Calling- Australia Operational
Emergency Calling- Australia Operational
China Calling Services Operational
Inbound Calling- China Operational
Hong Kong Calling Services Operational
Inbound Calling- Hong Kong Operational
Outbound Calling- Hong Kong Operational
Emergency Calling- Hong Kong Operational
India Calling Services Operational
Inbound Calling- India Operational
Indonesia Calling Services Operational
Inbound Calling- Indonesia Operational
Japan Calling Services Operational
Inbound Calling- Japan Operational
Outbound Calling- Japan Operational
Emergency Calling- Japan Operational
Malaysia Calling Services Operational
Inbound Calling- Malaysia Operational
Philippines Calling Service Operational
Inbound Calling- Philippines Operational
Singapore Calling Services Operational
Inbound Calling- Singapore Operational
Outbound Calling- Singapore Operational
Emergency Calling- Singapore Operational
South Korea Calling Services Operational
Inbound Calling- South Korea Operational
Outbound Calling- South Korea Operational
Thailand Calling Services Operational
Inbound Calling- Thailand Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 2, 2022

Unresolved incident: Local Market Impairment-133-Poughkeepsie, NY.

Oct 1, 2022
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 10/01/2022 05:06 ET
Stop Time: 10/01/2022 03:42 ET

Oct 1, 22:59 EDT
Update - Update: Our carrier has identified a fiber cut and is working to complete repairs.
Oct 1, 19:07 EDT
Update - We are experiencing an issue on the Bandwidth network affecting a small portion of local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

Due to the hurricane damage, several spans of fiber are damaged. Crews are on site and repairing and replacing.

Oct 1, 14:22 EDT
Update - We are experiencing an issue on the Bandwidth network affecting a small portion of local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

Carrier confirmed a fiber cut in the Charlottesville VA area that's impacting this circuit.
Continuing to isolate the fiber issue, the level 2 provider is currently engaged.

Oct 1, 09:19 EDT
Identified - We are experiencing an issue on the Bandwidth network affecting a small portion of local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.

Oct 1, 05:30 EDT
Sep 30, 2022
Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 09/30/2022 07:03 AM ET

Stop Time: 09/30/2022 08:06 AM ET

Sep 30, 09:19 EDT
Investigating - We are experiencing a transport issue on the Bandwidth network affecting a small portion of your inbound origination service only.

We are currently working with our carrier for resolution.

Sep 30, 07:49 EDT
Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 01:26 ET
Stop Time: 04:55 ET

Sep 30, 07:13 EDT
Identified - We are experiencing an issue on the Bandwidth network affecting a small portion of local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.

Sep 30, 02:49 EDT
Completed - The scheduled maintenance has been completed.
Sep 30, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance in our DFW data center. While we are taking necessary steps to reduce impact to services, Bandwidth advises that customers route DLS services to their geo-redundant link to avoid any service interruption.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.

Sep 20, 11:35 EDT
Completed - The scheduled maintenance has been completed.
Sep 30, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 22:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

256 - Clarksburg, WV
334 - Fort Wayne, IN

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.

Sep 28, 12:19 EDT
Completed - The scheduled maintenance has been completed.
Sep 30, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 23:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Sep 29, 12:37 EDT
Sep 29, 2022
Completed - The scheduled maintenance has been completed.
Sep 29, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Sep 27, 11:10 EDT
Sep 28, 2022
Resolved - This incident has been resolved.
Sep 28, 12:20 EDT
Monitoring - Bandwidth Teams have resolved latency conditions. We are monitoring for continued stability.
Sep 28, 11:09 EDT
Identified - Bandwidth teams have identified the cause of this incident and actively working to mitigate latency.
Sep 28, 10:49 EDT
Investigating - Bandwidth teams are investigating an incident causing latency to 911 provisioning of new records and record edits. Customers may see unexpected time-outs with 911 provisioning requests. 911 call routing is not impacted.
Sep 28, 10:31 EDT
Completed - The scheduled maintenance has been completed.
Sep 28, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 00:00 EDT
Scheduled - Bandwidth will be performing an emergency maintenance. While all steps are being taken to minimize impact,
customers may be unable to create, remove, or update HTTP Voice Applications in the Bandwidth Dashboard during the maintenance window.

Sep 27, 18:12 EDT
Sep 27, 2022
Resolved - This incident has been resolved.
Sep 27, 15:12 EDT
Monitoring - At this time, HTTP Voice Applications changes or updates have been restored. We continue to monitor for long-term stability.
Sep 27, 14:52 EDT
Investigating - Bandwidth teams are currently investigating an incident impacting HTTP Voice Applications where customers may be unable to create, remove, or update HTTP Voice Applications in the Bandwidth Dashboard.
Sep 27, 14:36 EDT
Completed - The scheduled maintenance has been completed.
Sep 27, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

923 - Mansfield, OH
974 - Rochester, NY

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.

Sep 26, 12:07 EDT
Sep 26, 2022
Resolved - This incident has been resolved.
Sep 26, 11:01 EDT
Monitoring - Bandwidth teams have implemented changes to the impacted POP to restore call functions. Teams continue to monitor for stability.
Sep 26, 10:48 EDT
Investigating - Bandwidth Teams are currently investigating a calling incident in our DE (Germany) POP. Customers may re-map to BE (Belgium) for successful call completions. All teams are actively engaged.
Sep 26, 10:27 EDT
Resolved - A small subsection of outbound calls may not have completed as expected for a brief period of time. At this time the Global Network remains stable.
Sep 26, 04:00 EDT
Sep 25, 2022
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored.
This incident is being resolved.

Start Time: 09/22/2022 13:32 ET

Stop Time: 09/24/2022 05:08 ET

Sep 25, 13:06 EDT
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Sep 25, 09:41 EDT
Update - Update: We are continuing to work on a fix for this issue.
Sep 25, 06:56 EDT
Update - Update: We are continuing to work on a fix for this issue.
Sep 25, 03:01 EDT
Update - Update: We are continuing to work on a fix for this issue.
Sep 24, 23:00 EDT
Update - We are continuing to work on a fix for this issue.
Sep 24, 19:04 EDT
Update - Update: Our carrier has identified a higher level issue and is working to complete repairs.
Sep 24, 11:14 EDT
Update - Update: Our carrier has identified a higher level issue and is working to complete repairs.
Sep 24, 06:05 EDT
Update - Update: Our carrier has identified a higher level issue and is working to complete repairs.
Sep 24, 02:06 EDT
Update - Update: Our carrier has identified a higher level issue and is working to complete repairs.
Sep 23, 22:06 EDT
Update - Our carrier has identified a higher level issue and is working to complete repairs.
Sep 23, 18:10 EDT
Identified - Our carrier has identified a higher level issue and is working to resolution
Sep 23, 14:10 EDT
Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.

Sep 23, 10:08 EDT
Sep 24, 2022
Completed - The scheduled maintenance has been completed.
Sep 24, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 21:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

256 - Clarksburg, WV
334 - Fort Wayne, IN
923 - Mansfield, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.

Sep 22, 12:36 EDT
Resolved - Hong Kong POP experienced a service interruption between 22:30 and 22:38 GMT today. All services have been restored at this time.
Sep 24, 19:30 EDT
Sep 23, 2022
Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 09/23/2022 00:34 ET

Stop Time: 09/23/2022 12:18 ET

Sep 23, 20:42 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 23, 17:02 EDT
Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Sep 23, 13:02 EDT
Update - Our carrier continues to work to isolate the issue causing this incident.
Sep 23, 09:03 EDT
Investigating - Our carrier continues to work to isolate the issue causing this incident.
Sep 23, 05:05 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting a small portion of your inbound origination service only.

We are currently working with our carrier for resolution.

Sep 23, 01:10 EDT
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored.
This incident is being resolved.
Start Time: 09/09/2022 08:34 ET
Stop Time: 09/19/2022 11:32 ET

Sep 23, 09:31 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 23, 06:12 EDT
Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 23, 02:11 EDT
Update - Our carrier is continuing to isolate the cause of this incident.
Sep 22, 22:08 EDT
Identified - Our carrier is continuing to isolate the cause of this incident.
Sep 22, 18:13 EDT
Update - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Sep 22, 09:24 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 22, 05:23 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 22, 01:15 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 21, 19:37 EDT
Update - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Sep 21, 15:36 EDT
Update - Services have remained stable through the evening. The local provider completed rolling of fiber on one section of the span yesterday.
The second roll was in progress and expected to be completed the morning of the 21st of September.
Pending follow up from carrier on second roll.

Sep 21, 10:15 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 21, 05:29 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 21, 01:12 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 20, 20:42 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 20, 16:42 EDT
Update - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.
While the carrier and utilities work together to fix the cut, leadership in all parties are working on additional solutions designed to speed up resolution.

Sep 20, 13:25 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 20, 05:14 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 20, 01:14 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 19, 21:14 EDT
Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 19, 17:14 EDT
Update - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.
While the carrier and utilities work together to fix the cut, leadership in all parties are working on additional solutions designed to speed up resolution.

Sep 19, 12:54 EDT
Update - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.

While the carrier and utilities work together to fix the cut, leadership in all parties are working on additional solutions designed to speed up resolution.

Sep 19, 08:57 EDT
Update - Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.

Sep 19, 08:24 EDT
Update - Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.

Sep 19, 03:42 EDT
Update - Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.

Sep 18, 23:41 EDT
Update - Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.

Sep 18, 19:42 EDT
Update - We are continuing to work on a fix for this issue.
Sep 18, 15:45 EDT
Update - Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.

Sep 18, 11:21 EDT
Update - Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.

Sep 18, 06:57 EDT
Update - Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.

Sep 18, 03:07 EDT
Update - Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.

Sep 17, 23:12 EDT
Update - Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.

Sep 17, 19:08 EDT
Update - Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.

Sep 17, 13:51 EDT
Update - Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.

Sep 17, 09:50 EDT
Update - Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.

Sep 17, 05:49 EDT
Update - Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.

Sep 17, 01:50 EDT
Update - Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.

Sep 16, 21:50 EDT
Update - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.

Sep 16, 17:56 EDT
Update - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.

Sep 16, 13:56 EDT
Update - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.

Sep 16, 13:53 EDT
Update - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.

Sep 16, 09:35 EDT
Update - Our carrier has identified a fiber cut and is working to complete repairs.
Sep 16, 06:10 EDT
Update - Our carrier has identified a fiber cut and is working to complete repairs.
Sep 16, 01:01 EDT
Update - Our carrier has identified a fiber cut and is working to complete repairs.
Sep 15, 21:00 EDT
Update - Update: Our carrier has identified a fiber cut and is working to complete repairs.
Sep 15, 16:31 EDT
Update - Update: Our carrier has identified a fiber cut and is working to complete repairs.
Sep 15, 13:03 EDT
Update - Update: Our carrier has identified a fiber cut and is working to complete repairs.
Sep 15, 08:36 EDT
Update - Our carrier has identified a fiber cut and is working to complete repairs.
Sep 15, 05:05 EDT
Update - Our carrier has identified a fiber cut and is working to complete repairs.
Sep 15, 00:05 EDT
Update - Our carrier has identified a fiber cut and is working to complete repairs.
Sep 14, 20:04 EDT
Identified - Update: Our carrier has identified a fiber cut and is working to complete repairs.
Sep 14, 16:04 EDT
Investigating - We are currently investigating this issue.
Sep 14, 10:03 EDT
Resolved - This incident has been resolved.
Sep 23, 07:24 EDT
Monitoring - Bandwidth teams are observing expected call behavior from this vendor. We continue to monitor for network stability.
Sep 22, 21:02 EDT
Identified - Bandwidth teams remain engaged with this vendor. A small subset of calls remain impacted. Updates will be provided when available.
Sep 22, 19:13 EDT
Investigating - Bandwidth has identified a vendor incident impacting Canada Voice Calls. ThinkTel based traffic may not complete as expected.
Sep 22, 17:49 EDT
Completed - The scheduled maintenance has been completed.
Sep 23, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

330 - Evansville, IN
334 - Fort Wayne, IN
338 - Bloomington, IN
342 - Marquette, MI
620 - Rochester, MN
974 - Rochester, NY

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.

Sep 22, 12:28 EDT
Completed - The scheduled maintenance has been completed.
Sep 23, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 00:01 EDT
Scheduled - Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
Sep 13, 10:20 EDT
Sep 22, 2022
Resolved - For brief moment, a small portion of Inbound Canada Voice calls may not have completed as expected. This was due to a vendor network impairment.
Sep 22, 16:21 EDT
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored.
This incident is being resolved.

Start Time: 09/21/2022 13:58 ET

Stop Time: 09/21/2022 14:42 ET

Sep 22, 09:46 EDT
Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 22, 05:24 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 22, 01:10 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 21, 18:54 EDT
Investigating - We are experiencing an issue on the Bandwidth network affecting a small portion of local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.

Sep 21, 14:51 EDT
Completed - The scheduled maintenance has been completed.
Sep 22, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 00:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

126 - Springfield, MA
334 - Fort Wayne, IN

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.

Sep 21, 09:39 EDT
Completed - The scheduled maintenance has been completed.
Sep 22, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Sep 21, 09:40 EDT
Sep 21, 2022
Sep 20, 2022
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored.
This incident is being resolved.

Start Time: 09/19/2022 17:15 ET

Stop Time: 09/20/2022 11:07 ET

Sep 20, 16:56 EDT
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Sep 20, 11:42 EDT
Update - Our carrier has identified a fiber cut and is working to complete repairs.
Sep 20, 05:22 EDT
Update - Our carrier has identified a fiber cut and is working to complete repairs.
Sep 20, 01:22 EDT
Identified - Our carrier has identified a fiber cut and is working to complete repairs.
Sep 19, 21:22 EDT
Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.

Sep 19, 17:22 EDT
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored.
This incident is being resolved.

Start Time: 09/20/2022 00:18 ET

Stop Time: 09/20/2022 02:40 ET

Sep 20, 09:46 EDT
Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we
confirm all repairs are complete

Sep 20, 05:02 EDT
Investigating - We are experiencing an issue on the Bandwidth network affecting a small portion of local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.

Sep 20, 01:02 EDT
Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 09/19/2022 10:43 PM ET

Stop Time: 09/20/2022 08:30 AM ET

Sep 20, 08:43 EDT
Update - Our carrier is continuing to isolate the cause of this incident.
Sep 20, 07:46 EDT
Investigating - We are experiencing a transport issue on the Bandwidth network affecting a small portion of your inbound origination service only.

We are currently working with our carrier for resolution.

Sep 20, 03:49 EDT
Completed - The scheduled maintenance has been completed.
Sep 20, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 02:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Sep 19, 13:16 EDT
Completed - The scheduled maintenance has been completed.
Sep 20, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following market for the duration of the maintenance:

350 - Appleton, WI

We do not anticipate any service disruption to outbound calling during this maintenance.

Sep 19, 13:11 EDT
Sep 19, 2022
Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 09/19/2022 13:54 ET

Stop Time: 09/19/2022 16:54 ET

Sep 19, 21:41 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 19, 18:02 EDT
Identified - Update: Our carrier has identified a fiber issue and is working to complete repairs.
Sep 19, 14:15 EDT
Investigating - We are experiencing a transport issue on the Bandwidth network affecting a small portion of your inbound origination service only.

We are currently working with our carrier for resolution.

Sep 19, 14:12 EDT
Sep 18, 2022
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored.
This incident is being resolved.

Start Time: 09/14/2022 08:25 ET

Stop Time: 09/16/2022 19:42 ET

Sep 18, 08:49 EDT
Identified - Update: We are continuing to monitor for any further issues.
Sep 18, 06:23 EDT
Update - We are continuing to monitor for any further issues.
Sep 18, 02:25 EDT
Update - We are continuing to monitor for any further issues.
Sep 17, 22:27 EDT
Update - We are continuing to monitor for any further issues.
Sep 17, 18:41 EDT
Update - We are continuing to monitor for any further issues.
Sep 17, 14:58 EDT
Update - We are continuing to monitor for any further issues.
Sep 17, 10:34 EDT
Update - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 17, 05:44 EDT
Update - We are continuing to monitor for any further issues.
Sep 17, 01:51 EDT
Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 16, 21:47 EDT
Update - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.

Sep 16, 18:53 EDT
Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.

Sep 16, 14:53 EDT