Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 05, 2024 - 23:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Dec 5, 202423:00 - Dec 6, 202403:00 EST
Update - Bandwidth teams remain engaged with they industry vendors to restore expected messaging behavior. This impacts only a small sub-set of Bandwidth 10DLC numbers with traffic towards T-Mobile destinations.
Dec 05, 2024 - 12:58 EST
Update - Bandwidth teams remain engaged with industry vendors to ensure expected messaging behavior is restored for the impacted sub-set of Bandwidth 10DLC numbers with traffic towards T-Mobile destinations .
Dec 02, 2024 - 19:51 EST
Update - Bandwidth teams remain engaged with industry vendors to ensure expected messaging behavior is restored for the impacted sub-set of T-Mobile destinations.
Dec 02, 2024 - 13:41 EST
Update - We are continuing to investigate this intermittent incident alongside industry vendors and T-Mobile.
Dec 01, 2024 - 09:00 EST
Update - We are continuing to investigate this intermittent incident alongside industry vendors and T-Mobile.
Nov 30, 2024 - 17:22 EST
Update - We are continuing to investigate this intermittent incident alongside industry vendors and T-Mobile.
Nov 30, 2024 - 08:19 EST
Update - We are continuing to investigate this intermittent incident alongside industry vendors and T-Mobile.
Nov 29, 2024 - 17:57 EST
Update - We are continuing to investigate this intermittent incident alongside industry vendors and T-Mobile.
Nov 29, 2024 - 10:28 EST
Update - Bandwidth alongside industry vendors and T-Mobile continue to investigate this intermittent incident.
Nov 27, 2024 - 17:38 EST
Update - Bandwidth alongside industry vendors and TMobile continue to investigate this intermittent incident.
Nov 27, 2024 - 07:33 EST
Investigating - Bandwidth teams are investigating an intermittent outbound 10DLC incident where some T-Mobile handsets are not receiving inbound messages from Bandwidth. Teams are activity working to restore expected messaging behavior.
Nov 26, 2024 - 19:32 EST
United States Inbound Calling Services
Operational
Inbound Calling (SIP) - United States
Operational
Toll-Free calling - Inbound (SIP) - United States
Operational
REST APIs - HTTP Voice - United States
Operational
REST APIs - SIP Voice - United States
Operational
BXML - United States
Operational
United States Outbound Calling Services
Operational
Outbound Calling (SIP) - United States
Operational
Toll-Free calling - Outbound (SIP) - United States
Operational
REST APIs - HTTP Voice - United States
Operational
REST APIs - SIP Voice - United States
Operational
BXML - United States
Operational
United States V2 Application Add On Services
Operational
Call Recording
Operational
Transcriptions
Operational
Text-to-Speech
Operational
CNAM Lookup
Operational
United States Messaging Services
Degraded Performance
SMS Messaging (SMPP)
Degraded Performance
MMS Messaging (MM4)
Operational
Toll-Free SMS - Inbound
Under Maintenance
Toll-Free SMS - Outbound
Under Maintenance
International Messaging (HTTP)
Operational
REST APIs - HTTP SMS Messaging
Operational
REST APIs - HTTP MMS Messaging
Operational
Toll Free MMS - Inbound
Under Maintenance
Toll Free MMS - Outbound
Under Maintenance
International A2P Messaging
Operational
International A2P Platform (SMPP)
Operational
International A2P Platform (HTTP)
Operational
International A2P Messaging Regional Connectivity
Operational
Latin America
Operational
APAC
Operational
Europe
Operational
Middle East & Africa
Operational
Insights
Operational
Messaging Insights Dashboard
Operational
Message Log API
Operational
Number Management Services
Operational
New Number Ordering
Operational
Number Porting
Operational
Inbound Calling - Caller ID Lookup (CNAM)
Operational
Line Feature Management
?
Operational
Phone Number Lookup API
Operational
Call Assure
Operational
9-1-1 Services
Operational
9-1-1 Call Routing Service
Operational
9-1-1 Provisioning Service
Operational
DLR (Dynamic Location Routing)
Operational
Direct Network Connection
Operational
Network Expansion Service (NES)
Operational
Inbound Direct Link Services (DLS)
Operational
Outbound Direct Link Services (DLS)
Operational
Virtual (cloud) Connection Service
Operational
WebRTC
Operational
Support
Operational
Phone Support
Operational
Ticketing Support
Operational
Help Center
Operational
Portals
Operational
Bandwidth App
Operational
Application Platform Dashboard
Operational
9-1-1 Dashboard
Operational
Bandwidth International (fka Voxbone) Portal
Operational
Bandwidth will be performing network maintenance in our DFW data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the DFW data center.
Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.
Emergency (911) Voice Calling: Bandwidth advises that customers route all calls through the ATL data center.
SMS/MMS Messaging: We advise customers to point their outbound message traffic to our LAX data center to avoid any service disruption.
The following services will not be impacted during the maintenance: HTTP Voice / Messaging services Number Ordering / Provisioning / Management API services
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal. Posted on
Nov 26, 2024 - 10:29 EST
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers. Posted on
Dec 03, 2024 - 16:07 EST
Bandwidth will be performing scheduled maintenance in the Australia data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Australia data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Bandwidth advises customers connecting exclusively to the Australia data center to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services. Posted on
Nov 26, 2024 - 11:25 EST
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
Nov 27, 2024 - 14:41 EST
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service for customers directly connected to LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.
All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal. Posted on
Dec 03, 2024 - 14:35 EST
Resolved -
This incident has been resolved.
Dec 5, 12:57 EST
Update -
Bandwidth teams remain engaged with Freedom Network to bring about expected SMS delivery - however we are observing expected messaging behavior.
Dec 4, 17:12 EST
Update -
Bandwidth teams remain engaged with Freedom Network to bring about expected SMS delivery.
Dec 2, 13:39 EST
Update -
We are continuing to investigate this incident.
Dec 1, 09:01 EST
Update -
We are continuing to investigate this incident.
Nov 30, 17:22 EST
Update -
We are continuing to investigate this incident.
Nov 30, 08:19 EST
Update -
We are continuing to investigate this incident.
Nov 29, 17:56 EST
Update -
We are continuing to investigate this incident.
Nov 29, 10:29 EST
Update -
We are continuing to investigate this incident.
Nov 27, 17:05 EST
Update -
We are continuing to investigate this incident.
Nov 26, 19:38 EST
Update -
We are continuing to investigate this incident.
Nov 26, 12:25 EST
Update -
We are continuing to investigate this incident.
Nov 25, 19:49 EST
Update -
We are continuing to investigate this incident.
Nov 25, 19:01 EST
Investigating -
We are currently investigating an incident causing SMS delivery failures to Freedom Network in Canada.
Nov 25, 15:00 EST
Resolved -
This incident has been resolved.
Dec 5, 06:12 EST
Monitoring -
Teams are observing expected messaging behavior and will continue to monitor.
Dec 5, 00:17 EST
Investigating -
Bandwidth teams have identified an incident impacting outbound SMS, MMS, and Toll Free messages towards AT&T destinations. Teams are actively working to restore expected messaging behavior.
Dec 4, 21:33 EST
Completed -
The scheduled maintenance has been completed.
Dec 5, 03:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 23:00 EST
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Nov 27, 14:39 EST
Resolved -
This incident has been resolved.
Dec 4, 20:16 EST
Update -
We are continuing to investigate this issue.
Dec 4, 20:07 EST
Investigating -
Bandwidth teams have identified an incident impacting outbound SMS, MMS, and Toll Free messages towards AT&T destinations. Teams are actively working to restore expected messaging behavior.
Dec 4, 20:00 EST
Resolved -
This incident has been resolved.
Dec 4, 19:32 EST
Identified -
Bandwidth teams have identified an incident impacting inbound and outbound voice calls. Calls may not complete as expected.
Dec 4, 18:59 EST
Resolved -
This incident has been resolved.
Dec 4, 16:21 EST
Monitoring -
Bandwidth teams are observing expected App behavior. Teams will monitor for prolonged stability.
Dec 4, 15:01 EST
Investigating -
Bandwidth teams are investigating an incident impacting the Bandwidth App where Locations are not populating as expected.
Dec 4, 12:42 EST
Resolved -
This incident has been resolved.
Dec 4, 08:50 EST
Update -
Bandwidth teams continue to work to complete delayed orders which queued. Net-New orders are completing as expected.
Dec 3, 19:47 EST
Update -
Bandwidth teams continue to work to complete delayed orders which queued. Net-New orders are completing as expected.
Dec 3, 18:59 EST
Update -
Bandwidth teams continue to work to resolve this incident.
Dec 3, 17:45 EST
Update -
Bandwidth teams continue to work to resolve this incident.
Dec 3, 16:45 EST
Identified -
Bandwidth teams have identified the source of this incident and are working to restore expected order processing times.
Dec 3, 14:52 EST
Investigating -
Bandwidth teams are investigating an incident impacting all Bandwidth App order types. All orders will be delayed in completing, including but not limited to Port Orders, New TN Orders, Line Feature Orders.
Dec 3, 12:35 EST
Completed -
The scheduled maintenance has been completed.
Dec 4, 04:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 00:00 EST
Scheduled -
Bandwidth will be performing maintenance on our calling platform that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:
440 Savannah, GA 472 Chattanooga, TN 478 Montgomery, AL 480 Mobile, AL 490 New Orleans, LA 492 Baton Rouge, LA 522 Springfield, MO 528 Little Rock, AR 532 Wichita, KS 538 Tulsa, OK 544 Lubbock, TX 546 Amarillo, TX 548 Wichita Falls, TX 550 Abilene, TX 554 Longview, TX 556 Waco, TX 564 Corpus Christi, TX 568 Harlingen, TX 624 Duluth, MN 640 Sioux Falls, SD 644 Omaha, NE 958 Lincoln, NE
We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Nov 22, 12:04 EST
Completed -
The scheduled maintenance has been completed.
Dec 4, 03:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 23:00 EST
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Nov 27, 14:38 EST
Resolved -
This incident has been resolved.
Dec 3, 20:13 EST
Investigating -
We are investigating a network impairment in El Salvador with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
Dec 3, 17:19 EST
Resolved -
This incident has been resolved.
Dec 3, 13:12 EST
Monitoring -
Teams are observing expected Toll Free Voice behavior at this time.
Dec 3, 11:45 EST
Investigating -
Bandwidth teams are investigating an incident impacting Inbound Toll-Free voice traffic where inbound calls are not delivered to the Bandwidth network as expected.
Dec 3, 10:16 EST
Resolved -
This incident has been resolved.
Dec 3, 12:54 EST
Update -
Bandwidth teams continue to investigate this incident and work to restore expected calling behaviors.
Dec 3, 08:51 EST
Update -
Bandwidth teams continue to investigate this incident and work to restore expected calling behaviors.
Dec 2, 21:42 EST
Update -
Bandwidth teams continue to investigate this incident.
Dec 2, 19:50 EST
Update -
Bandwidth teams continue to investigate this incident and work to restore expected calling behaviors.
Dec 2, 16:09 EST
Investigating -
Bandwidth teams are investigating an incident in which a packet loss condition is impacting calls to the AT&T network. Teams are working to restore expected calling behaviors.
Dec 2, 13:38 EST
Resolved -
This incident has been resolved.
Dec 3, 12:31 EST
Update -
Teams have identified the source of this incident and have worked to mitigate the impact. Teams continue to work to fully restore expected inbound messaging behavior.
Dec 3, 08:05 EST
Identified -
Teams have identified the source of this incident and are working to restore expected behavior.
Dec 2, 22:52 EST
Update -
We are continuing to investigate this issue.
Dec 2, 18:59 EST
Update -
We are continuing to investigate this issue.
Dec 2, 18:58 EST
Investigating -
Bandwidth teams are investigating an inbound 10DLC incident to Bandwidth powered numbers. These messages may not be delivered to the Bandwidth network as expected from an industry vendor.
Dec 2, 18:42 EST
Resolved -
This incident has been resolved.
Dec 3, 10:37 EST
Identified -
Teams have identified an incident impacting the Bandwidth Support Portal's search functions and are actively working to restore expected functionality. Ticket viewing and Ticket creation are not impacted. Users may continue to view support articles by navigating topics on the main page.
Dec 3, 10:28 EST
Resolved -
This incident has been resolved.
Dec 1, 21:30 EST
Update -
We are continuing to investigate an incident causing the delivery of some Toll-free SMS toward Altice Network to be delayed. We are working with our downstream provider towards resolution.
Dec 1, 09:00 EST
Update -
We are continuing to investigate an incident causing the delivery of some Toll-free SMS toward Altice Network to be delayed. We are working with our downstream provider towards resolution.
Nov 30, 17:23 EST
Update -
We are continuing to investigate an incident causing the delivery of some Toll-free SMS toward Altice Network to be delayed. We are working with our downstream provider towards resolution.
Nov 30, 08:17 EST
Update -
We are continuing to investigate an incident causing the delivery of some Toll-free SMS toward Altice Network to be delayed. We are working with our downstream provider towards resolution.
Nov 29, 17:56 EST
Update -
We are continuing to investigate an incident causing the delivery of some Toll-free SMS toward Altice Network to be delayed. We are working with our downstream provider towards resolution.
Nov 29, 12:34 EST
Investigating -
We are currently investigating an incident causing the delivery of some Toll-free SMS toward Altice Network to be delayed. We are working with our downstream provider towards resolution.
Nov 29, 10:27 EST
Resolved -
Our partner confirmed the maintenance is over and all traffic is back to normal.
Dec 1, 07:16 EST
Update -
We are continuing to monitor for any further issues.
Dec 1, 02:17 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Dec 1, 02:17 EST
Identified -
Our partner has started the maintenance window during the below time window which caused the unavailability of the service may be experienced.
Maintenance Window Details: Date: Sunday, December 1, 2024. Opening hours: Between 02:00 CST to 06:00 CST (05:00 GMT to 09:00 GMT)
During this maintenance period the service will be intermittent or unavailable.
We will keep update on this.
Dec 1, 02:12 EST
Investigating -
We are investigating a network impairment in Chile with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
Dec 1, 01:49 EST
Resolved -
This incident has been resolved.
Nov 27, 17:29 EST
Monitoring -
A resolution has been implemented, and we are monitoring the results.
Nov 27, 16:54 EST
Investigating -
We are currently investigating an incident causing A2P 10DLC SMS to 988 to fail if the telephone number (TN) is assigned to a campaign. TNs not assigned to a campaign are not seeing failures. Teams are currently working to resolve this incident.
Nov 27, 13:39 EST
Resolved -
This incident has been resolved.
Nov 27, 15:44 EST
Identified -
The cause of this incident has been identified, and we are working towards resolution.
Nov 27, 14:47 EST
Investigating -
We are currently investigating an incident causing some Verizon inbound calls to disconnect. Teams are working to address this incident.
Nov 27, 12:26 EST
Resolved -
This incident has been resolved.
Nov 25, 15:00 EST
Monitoring -
A resolution has been implemented, and we are monitoring the results.
Nov 25, 13:22 EST
Update -
Deployment of the fix for this issue is still scheduled complete by Monday morning. Until then, guidance is to avoid using the 24 hour delay option in the BW App, as this will trigger the port immediately. If customers need a port delayed, please call our teams or open a support ticket.
Nov 23, 09:02 EST
Update -
We've identified the issue and we're working on deploying a fix. This is currently scheduled to be complete by Monday morning. Until the issue is resolved, guidance is to avoid using the 24 hour delay option in the BW App, as this will trigger the port immediately. If customers need a port delayed, please call our teams or open a support ticket.
Nov 22, 15:30 EST
Identified -
We’ve identified an issue with off net porting resulting in 24 hour delay activation option malfunctioning. We’re engaged with our partner on the issue.
Nov 22, 13:17 EST
Resolved -
Our carrier in Israel experienced an outage affecting inbound traffic. New calls would not have connected, but ongoing calls were not affected.
Start Time: 4:59 EST Stop Time: 10:18 EST
Nov 25, 04:00 EST
Resolved -
We’ve confirmed stability and we’re considering this incident resolved.
Nov 22, 18:33 EST
Monitoring -
We’ve deployed mitigation for supplements submitted during the outage, and all those orders should either be corrected or available for resubmission at this time. We’re currently monitoring for any further impairment.
Nov 22, 16:11 EST
Update -
We’ve deployed a fix for the underlying issue, and fresh supplement submissions are processing as expected. We’re now working on mitigation for supplements submitted during the outage.
Nov 22, 13:33 EST
Identified -
We’ve identified the issue and we’re working on deploying a fix.
Nov 22, 12:31 EST
Investigating -
We're currently investigating an issue with the BW App causing a failures when supplementing port orders. This is affecting orders submitted via API as well as directly in the App. Relevant teams are engaged.
Nov 22, 11:33 EST
Completed -
The scheduled maintenance has been completed.
Nov 22, 03:01 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 00:00 EST
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Nov 15, 10:10 EST
Completed -
The scheduled maintenance has been completed.
Nov 22, 03:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 23:00 EST
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Nov 15, 10:08 EST