Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Investigating - Bandwidth Teams are investigating an Inbound Voice incident impacting calls destined to Australia. Inbound voice calls may not complete as expected. All teams are actively engaged.
Sep 26, 2023 - 23:45 EDT
United States Inbound Calling Services
Operational
Inbound Calling (SIP) - United States
Operational
Toll-Free calling - Inbound (SIP) - United States
Operational
REST APIs - HTTP Voice - United States
Operational
REST APIs - SIP Voice - United States
Operational
BXML - United States
Operational
United States Outbound Calling Services
Operational
Outbound Calling (SIP) - United States
Operational
Toll-Free calling - Outbound (SIP) - United States
Operational
REST APIs - HTTP Voice - United States
Operational
REST APIs - SIP Voice - United States
Operational
BXML - United States
Operational
United States V2 Application Add On Services
Operational
Call Recording
Operational
Transcriptions
Operational
Text-to-Speech
Operational
CNAM Lookup
Operational
United States Messaging Services
Operational
SMS Messaging (SMPP)
Operational
MMS Messaging (MM4)
Operational
Toll-Free SMS - Inbound
Operational
Toll-Free SMS - Outbound
Operational
International Messaging (HTTP)
Operational
REST APIs - HTTP SMS Messaging
Operational
REST APIs - HTTP MMS Messaging
Operational
Toll Free MMS - Inbound
Operational
Toll Free MMS - Outbound
Operational
International A2P Messaging
Operational
International A2P Platform (SMPP)
Operational
International A2P Platform (HTTP)
Operational
International A2P Messaging Regional Connectivity
Operational
Latin America
Operational
APAC
Operational
Europe
Operational
Middle East & Africa
Operational
Insights
Operational
Messaging Insights Dashboard
Operational
Message Log API
Operational
Number Management Services
Operational
New Number Ordering
Operational
Number Porting
Operational
Inbound Calling - Caller ID Lookup (CNAM)
Operational
Line Feature Management
DL/DA, Caller ID Updates, Call Forward, Inbound Calling Caller ID Lookup (CNAM)
Operational
Phone Number Lookup API
Operational
Call Assure
Operational
9-1-1 Services
Operational
9-1-1 Call Routing Service
Operational
9-1-1 Provisioning Service
Operational
DLR (Dynamic Location Routing)
Operational
Direct Network Connection
Operational
Network Expansion Service (NES)
Operational
Inbound Direct Link Services (DLS)
Operational
Outbound Direct Link Services (DLS)
Operational
Virtual (cloud) Connection Service
Operational
WebRTC
Operational
United States Local Market Status
List of specific LATAs with City, State
Operational
120 - Portland, ME
Operational
122 - Manchester, NH
Operational
124 - Burlington, VT
Operational
126 - Springfield, MA
Operational
128 - Cambridge, MA
Operational
130 - Providence, RI
Operational
132 - New York City, NY
Operational
133 - Poughkeepsie, NY
Operational
134 - Albany, NY
Operational
136 - Syracuse, NY
Operational
138 - Binghamton, NY
Operational
140 - Buffalo, NY
Operational
220 - Pleasantville, NJ
Operational
222 - Camden, NJ
Operational
224 - Newark, NJ
Operational
226 - Harrisburg, PA
Operational
228 - Philadelphia, PA
Operational
230 - Altoona, PA
Operational
232 - Scranton, PA
Operational
234 - Pittsburgh, PA
Operational
236 - Washington, DC
Operational
238 - Baltimore, MD
Operational
240 - Frederick, MD
Operational
244 - Roanoke, VA
Operational
246 - Culpeper, VA
Operational
248 - Richmond, VA
Operational
250 - Lynchburg, VA
Operational
252 - Norfolk, VA
Operational
254 - Charleston, WV
Operational
256 - Clarksburg, WV
Operational
320 - Cleveland, OH
Operational
322 - Youngstown, OH
Operational
324 - Worthington, OH
Operational
325 - Akron, OH
Operational
326 - Toledo, OH
Operational
328 - Dayton, OH
Operational
330 - Evansville, IN
Operational
332 - South Bend, IN
Operational
334 - Fort Wayne, IN
Operational
336 - Indianapolis, IN
Operational
338 - Bloomington, IN
Operational
340 - Southfield, MI
Operational
342 - Marquette, MI
Operational
344 - Saginaw, MI
Operational
348 - Grand Rapids, MI
Operational
350 - Appleton, WI
Operational
354 - Madison, WI
Operational
356 - Milwaukee, WI
Operational
358 - Chicago, IL
Operational
368 - Peoria, IL
Operational
420 - Asheville, NC
Operational
422 - Charlotte, NC
Operational
424 - Greensboro, NC
Operational
426 - Raleigh, NC
Operational
428 - Wilmington, NC
Operational
430 - Greenville, SC
Operational
432 - Myrtle Beach, SC
Operational
434 - Columbia, SC
Operational
436 - Charleston, SC
Operational
438 - Atlanta, GA
Operational
440 - Savannah, GA
Operational
442 - Augusta, GA
Operational
446 - Macon, GA
Operational
448 - Pensacola, FL
Operational
452 - Jacksonville, FL
Operational
454 - Gainesville, FL
Operational
458 - Orlando, FL
Operational
460 - Miami, FL
Operational
462 - Louisville, KY
Operational
468 - Memphis, TN
Operational
470 - Nashville, TN
Operational
472 - Chattanooga, TN
Operational
474 - Knoxville, TN
Operational
476 - Birmingham, AL
Operational
477 - Huntsville, AL
Operational
478 - Montgomery, AL
Operational
480 - Mobile, AL
Operational
482 - Jackson, MS
Operational
486 - Shreveport, LA
Operational
488 - Lake Charles, LA
Operational
490 - New Orleans, LA
Operational
492 - Baton Rouge, LA
Operational
520 - St. Louis, MO
Operational
522 - Springfield, MO
Operational
524 - Kansas City, MO
Operational
526 - Fort Smith, AR
Operational
528 - Little Rock, AR
Operational
532 - Wichita, KS
Operational
534 - Topeka, KS
Operational
536 - Oklahoma City, OK
Operational
538 - Tulsa, OK
Operational
540 - El Paso, TX
Operational
542 - Midland, TX
Operational
544 - Lubbock, TX
Operational
546 - Amarillo, TX
Operational
548 - Wichita Falls, TX
Operational
550 - Abilene, TX
Operational
552 - Dallas, TX
Operational
554 - Longview, TX
Operational
556 - Waco, TX
Operational
558 - Austin, TX
Operational
560 - Houston, TX
Operational
562 - Beaumont, TX
Operational
564 - Corpus Christi, TX
Operational
566 - San Antonio, TX
Operational
568 - Harlingen, TX
Operational
620 - Rochester, MN
Operational
624 - Duluth, MN
Operational
626 - St. Cloud, MN
Operational
628 - Minneapolis, MN
Operational
632 - Des Moines, IA
Operational
634 - Davenport, IA
Operational
635 - Cedar Rapids, IA
Operational
636 - Fargo, ND
Operational
640 - Sioux Falls, SD
Operational
644 - Omaha, NE
Operational
646 - Grand Island, NE
Operational
650 - Billings, MT
Operational
652 - Boise, ID
Operational
654 - Cheyenne, WY
Operational
656 - Denver, CO
Operational
658 - Colorado Springs, CO
Operational
660 - Salt Lake City, UT
Operational
664 - Albuquerque, NM
Operational
666 - Phoenix, AZ
Operational
668 - Tucson, AZ
Operational
670 - Eugene, OR
Operational
672 - Portland, OR
Operational
674 - Seattle, WA
Operational
676 - Spokane, WA
Operational
720 - Reno, NV
Operational
721 - Las Vegas, NV
Operational
722 - San Francisco, CA
Operational
724 - Chico, CA
Operational
726 - Sacramento, CA
Operational
728 - Fresno, CA
Operational
730 - Los Angeles, CA
Operational
732 - San Diego, CA
Operational
734 - Bakersfield, CA
Operational
736 - Monterey, CA
Operational
738 - Stockton, CA
Operational
740 - San Luis Obispo, CA
Operational
920 - New Haven, CT
Operational
922 - Cincinnati, OH
Operational
923 - Mansfield, OH
Operational
924 - Erie, PA
Operational
927 - Harrisonburg, VA
Operational
928 - Charlottesville, VA
Operational
939 - Fort Myers/Naples, FL
Operational
949 - Fayetteville, NC
Operational
951 - Rocky Mount, NC
Operational
952 - Tampa, FL
Operational
953 - Tallahassee, FL
Operational
956 - Johnson City, TN
Operational
958 - Lincoln, NE
Operational
973 - Palm Springs, CA
Operational
974 - Rochester, NY
Operational
Support
Operational
Phone Support
Operational
Ticketing Support
Operational
Help Center
Operational
Portals
Operational
Bandwidth Dashboard
Operational
Application Platform Dashboard
Operational
9-1-1 Dashboard
Operational
Bandwidth International (fka Voxbone) Portal
Operational
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages. Posted on
Sep 21, 2023 - 13:49 EDT
Bandwidth will be performing scheduled maintenance in the Germany data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Germany data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the Germany data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services. Posted on
Sep 13, 2023 - 12:36 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages. Posted on
Sep 12, 2023 - 12:59 EDT
Bandwidth will be performing maintenance alongside our messaging vendor to migrate a portion of messaging traffic. While all steps are being taken to minimize impact, there will be a moment during the maintenance where inbound messages will not be delivered. Posted on
Sep 19, 2023 - 10:40 EDT
Bandwidth will be performing scheduled maintenance on our Singapore Voice system. While all steps are being taken to minimize impact, during the maintenance customers may experience a few brief interruptions in inbound and outbound calling services. Posted on
Sep 22, 2023 - 08:28 EDT
Bandwidth will be performing scheduled maintenance in the Belgium data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Belgium data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the Belgium data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services. Posted on
Sep 13, 2023 - 12:38 EDT
Bandwidth will be performing scheduled maintenance on our Singapore Voice system. While all steps are being taken to minimize impact, during the maintenance customers may experience a few brief interruptions in inbound and outbound calling services. Posted on
Sep 22, 2023 - 08:29 EDT
Resolved -
We’ve confirmed stability with the network and we’re considering this incident resolved.
Sep 26, 08:35 EDT
Update -
We are continuing to monitor for any further issues.
Sep 26, 08:15 EDT
Monitoring -
At this time the network is functioning as expected and we’re monitoring for stability,
Sep 26, 05:30 EDT
Investigating -
We’re currently investigating reports of inbound call failures in Australia. Relevant teams are currently engaged and we’ll advise once we have further details.
Sep 26, 03:57 EDT
Completed -
The scheduled maintenance has been completed.
Sep 26, 02:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 00:00 EDT
Scheduled -
Bandwidth will be performing maintenance on the Bandwidth Dashboard. During this maintenance window, the Bandwidth Dashboard portal and API will be momentarily inaccessible.
During the brief period of inaccessibility, customers will be unable to search inventory, view orders, place orders or perform any other portal/API functions. API calls to the Bandwidth Dashboard will time-out with no response.
Outbound API Callbacks to customers (i.e. order updates, port-out notifications, etc.) will be queued for delivery when the maintenance completes.
Sep 15, 16:14 EDT
Resolved -
For a brief moment, some US & Canada dashboard functions were not accessible as expected. The Dashboard has since been restored and is operating as expected.
Sep 25, 11:30 EDT
Completed -
The scheduled maintenance has been completed.
Sep 25, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 04:00 EDT
Scheduled -
Bandwidth will be performing scheduled maintenance in the Los Angeles global data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Los Angeles global data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the Los Angeles global data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
Sep 13, 12:35 EDT
Resolved -
This incident has been resolved.
Sep 22, 15:31 EDT
Monitoring -
Bandwidth is observing expected portal behavior, and will continue to monitor for prolong stability
Sep 22, 14:50 EDT
Investigating -
Bandwidth teams are investigating an incident resulting in latency with portal provisioning and general usage. Teams are working to restore expected portal functionality.
Sep 22, 14:30 EDT
Completed -
The scheduled maintenance has been completed.
Sep 22, 14:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 00:00 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Sep 7, 13:20 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platforms. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Sep 7, 13:19 EDT
Resolved -
This incident has been resolved.
Sep 22, 03:20 EDT
Investigating -
Bandwidth is investigating an inbound intermittent voice incident where calls may not complete as expected. All teams are engaged.
Sep 22, 00:56 EDT
Resolved -
This incident has been resolved.
Sep 21, 19:01 EDT
Monitoring -
Bandwidth teams are observing expected call behavior. We will continue to monitor.
Sep 21, 18:01 EDT
Update -
Bandwidth teams continue to investigate this incident and will provide updates as available.
Sep 21, 16:21 EDT
Investigating -
Bandwidth teams are investigating an inbound calling incident impacting the successful passing of Verstat. Calls may not complete as expected.
Sep 21, 15:24 EDT
Resolved -
For a period of time inbound calling to Singapore, intermittently, did not complete as expected. At this time- calls are completing as designed.
Sep 21, 08:08 EDT
Resolved -
This incident has been resolved.
Sep 20, 19:47 EDT
Monitoring -
Bandwidth teams are observing expected behavior with Inbound Identity Headers.
Sep 20, 16:29 EDT
Identified -
Bandwidth teams identified an intermittent incident with Inbound Identity Headers related to STIR/SHAKEN. All teams are actively working to restore expected calling behavior.
Sep 20, 14:47 EDT
Monitoring -
Bandwidth teams are observing expected behavior with Inbound Identity Headers.
Sep 20, 14:13 EDT
Investigating -
Bandwidth teams are investigating an intermittent incident with Inbound Identity Headers as it relates to STIR/SHAKEN. All teams are actively working to restore expected calling behavior.
Sep 20, 13:27 EDT
Resolved -
For a brief period of time, some MMS messages may have experienced an increase of 4470 error messages. This impacted both Long Code and Toll-Free numbers.
Sep 20, 15:37 EDT
Resolved -
We've confirmed stability and we're considering the incident resolved.
Sep 20, 09:34 EDT
Monitoring -
Bandwidth teams are observing expected portal behavior. We will continue to monitor for prolonged stability
Sep 20, 09:10 EDT
Investigating -
Bandwidth teams are investigating an incident impacting User Management functionality in the US and Canada Dashboard.
Sep 20, 08:37 EDT
Completed -
The scheduled maintenance has been completed.
Sep 20, 06:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 04:00 EDT
Scheduled -
Bandwidth will be performing scheduled maintenance in the New York global data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the New York global data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the New York global data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
Sep 13, 12:33 EDT
Completed -
The scheduled maintenance has been completed.
Sep 19, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 05:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Sep 12, 12:41 EDT
Completed -
The scheduled maintenance has been completed.
Sep 18, 10:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 08:00 EDT
Scheduled -
Bandwidth will be performing scheduled maintenance in the Australia data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Australia data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the Australia data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
Sep 13, 12:26 EDT
Resolved -
We were able to deploy a fix for the issue and all dashboard function has returned to normal. We’re considering the incident resolved at this time.
Sep 18, 06:44 EDT
Update -
We’ve discovered the issue is possibly affecting all configuration changes on numbers in the BWI dashboard. Teams are currently engaged on deploying a fix for the issue.
Sep 18, 04:53 EDT
Identified -
Bandwidth teams have identified an incident impacting newly created Voice URI’s to be not be properly provisioned, This is resulting in inbound calls not completing as expected. Teams are actively working to restore expected behavior.
Sep 18, 04:14 EDT
Completed -
The scheduled maintenance has been completed.
Sep 15, 14:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 00:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platforms. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Sep 7, 13:16 EDT
Resolved -
This incident has been resolved.
Sep 14, 21:32 EDT
Investigating -
Bandwidth teams have identified an incident impacting Advance Call Routing feature edits and/or creation. Existing voice traffic is not impacted by this incident. All teams are actively working to restore feature usability.
Sep 14, 17:29 EDT
Completed -
The scheduled maintenance has been completed.
Sep 14, 10:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 08:01 EDT
Scheduled -
Bandwidth will be performing scheduled maintenance in the China data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the China data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the China data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
Sep 12, 13:01 EDT