Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

Update - We continue to work with the impacted provider to restore expected calling behaviors.
Sep 02, 2026 - 23:17 EDT
Identified - Bandwidth teams have identified an off-network incident impacting some voice traffic to experience packet loss. Bandwidth is working with the impacted provider to bring out expected calling behaviors.
Sep 02, 2026 - 13:33 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 02, 2026 - 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Sep 2, 2026 23:00 - Sep 3, 2026 03:00 EDT
Investigating - We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
Sep 02, 2026 - 22:50 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 02, 2026 - 18:00 EDT
Scheduled - Bandwidth will be performing scheduled maintenance in the Germany data center.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Germany data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Bandwidth advises customers connecting exclusively to the Germany data center to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.

Sep 2, 2026 18:00 - Sep 3, 2026 00:00 EDT
United States Inbound Calling Services Degraded Performance
Inbound Calling (SIP) - United States Degraded Performance
Toll-Free calling - Inbound (SIP) - United States Operational
REST APIs - HTTP Voice - United States Operational
REST APIs - SIP Voice - United States Operational
BXML - United States Operational
United States Outbound Calling Services Degraded Performance
Outbound Calling (SIP) - United States Degraded Performance
Toll-Free calling - Outbound (SIP) - United States Operational
REST APIs - HTTP Voice - United States Operational
REST APIs - SIP Voice - United States Operational
BXML - United States Operational
Hosted Signing Service - US Operational
United States V2 Application Add On Services Operational
Call Recording Operational
Transcriptions Operational
Text-to-Speech Operational
CNAM Lookup Operational
United States Messaging Services Under Maintenance
SMS Messaging (SMPP) Operational
MMS Messaging (MM4) Operational
Toll-Free SMS - Inbound Under Maintenance
Toll-Free SMS - Outbound Under Maintenance
International Messaging (HTTP) Operational
REST APIs - HTTP SMS Messaging Operational
REST APIs - HTTP MMS Messaging Operational
Toll Free MMS - Inbound Under Maintenance
Toll Free MMS - Outbound Under Maintenance
International A2P Messaging Operational
International A2P Platform (SMPP) Operational
International A2P Platform (HTTP) Operational
International A2P Messaging Regional Connectivity Operational
Latin America Operational
APAC Operational
Europe Operational
Middle East & Africa Operational
Insights Operational
Messaging Insights Dashboard Operational
Message Log API Operational
Number Management Services Operational
New Number Ordering Operational
Number Porting Operational
Inbound Calling - Caller ID Lookup (CNAM) Operational
Line Feature Management Operational
Phone Number Lookup API Operational
Call Assure Operational
9-1-1 Services Operational
9-1-1 Call Routing Service Operational
9-1-1 Provisioning Service Operational
DLR (Dynamic Location Routing) Operational
Direct Network Connection Operational
Network Expansion Service (NES) Operational
Inbound Direct Link Services (DLS) Operational
Outbound Direct Link Services (DLS) Operational
Virtual (cloud) Connection Service Operational
Support Operational
Phone Support Operational
Ticketing Support Operational
Help Center Operational
Portals Operational
Bandwidth App Operational
9-1-1 Dashboard Operational
Bandwidth International (fka Voxbone) Portal Operational
Bandwidth Build Operational
Argentina Calling Services Under Maintenance
Inbound Calling- Argentina Under Maintenance
Outbound Calling- Argentina Under Maintenance
Australia Calling Services Under Maintenance
Inbound Calling- Australia Under Maintenance
Outbound Calling- Australia Under Maintenance
Emergency Calling- Australia Under Maintenance
Austria Calling Services Under Maintenance
Inbound Calling - Austria Under Maintenance
Outbound Calling - Austria Under Maintenance
Emergency Calling - Austria Under Maintenance
Belgium Calling Services Under Maintenance
Inbound Calling - Belgium Under Maintenance
Outbound Calling - Belgium Under Maintenance
Emergency Calling - Belgium Under Maintenance
Brazil Calling Services Under Maintenance
Inbound Calling- Brazil Under Maintenance
Bulgaria Calling Services Under Maintenance
Inbound Calling - Bulgaria Under Maintenance
Outbound Calling - Bulgaria Under Maintenance
Emergency Calling - Bulgaria Under Maintenance
Canada Calling Services Under Maintenance
Inbound Calling - Canada (SIP) Under Maintenance
Chile Calling Services Under Maintenance
Inbound Calling- Chile Under Maintenance
China Calling Services Under Maintenance
Inbound Calling- China Under Maintenance
Colombia Calling Services Under Maintenance
Inbound Calling- Colombia Under Maintenance
Croatia Calling Services Under Maintenance
Inbound Calling - Croatia Under Maintenance
Outbound Calling - Croatia Under Maintenance
Emergency Calling - Croatia Under Maintenance
Cyprus Calling Services Under Maintenance
Inbound Calling - Cyprus Under Maintenance
Outbound Calling - Cyprus Under Maintenance
Emergency Calling - Cyprus Under Maintenance
Czech Republic Calling Services Under Maintenance
Inbound Calling - Czech Republic Under Maintenance
Outbound Calling - Czech Republic Under Maintenance
Emergency Calling - Czech Republic Under Maintenance
Denmark Calling Services Under Maintenance
Inbound Calling - Denmark Under Maintenance
Outbound Calling - Denmark Under Maintenance
Emergency Calling - Denmark Under Maintenance
Dominican Republic Calling Services Under Maintenance
Inbound Calling - Dominican Republic (SIP) Under Maintenance
Egypt Calling Services Under Maintenance
Inbound Calling - Egypt Under Maintenance
El Salvador Calling Services Under Maintenance
Inbound Calling- El Salvador Under Maintenance
Estonia Calling Services Under Maintenance
Inbound Calling - Estonia Under Maintenance
Outbound Calling - Estonia Under Maintenance
Emergency Calling - Estonia Under Maintenance
Finland Calling Services Under Maintenance
Inbound Calling - Finland Under Maintenance
Outbound Calling - Finland Under Maintenance
Emergency Calling - Finland Under Maintenance
France Calling Services Under Maintenance
Inbound Calling - France Under Maintenance
Outbound Calling - France Under Maintenance
Emergency Calling - France Under Maintenance
Hosted Signing Service - France Operational
Georgia Calling Services Under Maintenance
Inbound Calling - Georgia Under Maintenance
Germany Calling Services Under Maintenance
Inbound Calling - Germany Under Maintenance
Outbound Calling - Germany Under Maintenance
Emergency Calling - Germany Under Maintenance
Greece Calling Services Under Maintenance
Inbound Calling - Greece Under Maintenance
Outbound Calling - Greece Under Maintenance
Emergency Calling - Greece Under Maintenance
Hong Kong Calling Services Under Maintenance
Inbound Calling- Hong Kong Under Maintenance
Outbound Calling- Hong Kong Under Maintenance
Emergency Calling- Hong Kong Under Maintenance
Hungary Calling Services Under Maintenance
Inbound Calling - Hungary Under Maintenance
Outbound Calling - Hungary Under Maintenance
Emergency Calling - Hungary Under Maintenance
India Calling Services Under Maintenance
Inbound Calling- India Under Maintenance
Indonesia Calling Services Under Maintenance
Inbound Calling- Indonesia Under Maintenance
Ireland Calling Services Under Maintenance
Inbound Calling - Ireland Under Maintenance
Outbound Calling - Ireland Under Maintenance
Emergency Calling - Ireland Under Maintenance
Israel Calling Services Under Maintenance
Inbound Calling - Israel Under Maintenance
Outbound Calling - Israel Under Maintenance
Emergency Calling - Israel Under Maintenance
Italy Calling Services Under Maintenance
Inbound Calling - Italy Under Maintenance
Outbound Calling - Italy Under Maintenance
Emergency Calling - Italy Under Maintenance
Japan Calling Services Under Maintenance
Inbound Calling- Japan Under Maintenance
Outbound Calling- Japan Under Maintenance
Emergency Calling- Japan Under Maintenance
Jordan Calling Services Under Maintenance
Inbound Calling- Jordan Under Maintenance
Kenya Calling Services Under Maintenance
Inbound Calling- Kenya Under Maintenance
Latvia Calling Services Under Maintenance
Inbound Calling - Latvia Under Maintenance
Outbound Calling - Latvia Under Maintenance
Emergency Calling - Latvia Under Maintenance
Lithuania Calling Services Under Maintenance
Inbound Calling - Lithuania Under Maintenance
Outbound Calling - Lithuania Under Maintenance
Emergency Calling - Lithuania Under Maintenance
Luxembourg Calling Services Under Maintenance
Inbound Calling - Luxembourg Under Maintenance
Outbound Calling - Luxembourg Under Maintenance
Emergency Calling - Luxembourg Under Maintenance
Malaysia Calling Services Under Maintenance
Inbound Calling- Malaysia Under Maintenance
Malta Calling Services Under Maintenance
Inbound Calling - Malta Under Maintenance
Mexico Calling Services Under Maintenance
Inbound Calling - Mexico Under Maintenance
Netherlands Calling Services Under Maintenance
Inbound Calling - Neatherlands Under Maintenance
Outbound Calling - Netherlands Under Maintenance
Emergency Calling - Netherlands Under Maintenance
Norway Calling Services Under Maintenance
Inbound Calling - Norway Under Maintenance
Outbound Calling - Norway Under Maintenance
Emergency Calling -Norway Under Maintenance
Panama Calling Services Under Maintenance
Inbound Calling- Panama Under Maintenance
Peru Calling Services Under Maintenance
Inbound Calling- Peru Under Maintenance
Outbound Calling- Peru Under Maintenance
Philippines Calling Service Under Maintenance
Inbound Calling- Philippines Under Maintenance
Poland Calling Services Under Maintenance
Inbound Calling - Poland Under Maintenance
Outbound Calling - Poland Under Maintenance
Emergency Calling - Poland Under Maintenance
Portugal Calling Services Under Maintenance
Inbound Calling - Portugal Under Maintenance
Outbound Calling - Portugal Under Maintenance
Emergency Calling - Portugal Under Maintenance
Puerto Rico Calling Services Under Maintenance
Inbound Calling - Puerto Rico Under Maintenance
Outbound Calling - Puerto Rico Under Maintenance
Emergency Calling - Puerto Rico Under Maintenance
Qatar Calling Services Under Maintenance
Inbound Calling- Qatar Under Maintenance
Romania Calling Services Under Maintenance
Inbound Calling - Romania Under Maintenance
Outbound Calling - Romania Under Maintenance
Emergency Calling - Romania Under Maintenance
Singapore Calling Services Under Maintenance
Inbound Calling- Singapore Under Maintenance
Outbound Calling- Singapore Under Maintenance
Emergency Calling- Singapore Under Maintenance
Slovakia Calling Services Under Maintenance
Inbound Calling - Slovakia Under Maintenance
Outbound Calling - Slovakia Under Maintenance
Emergency Calling - Slovakia Under Maintenance
Slovenia Calling Services Under Maintenance
Inbound Calling - Slovenia Under Maintenance
Outbound Calling- Slovenia Under Maintenance
Emergency Calling- Slovenia Under Maintenance
South Africa Calling Services Under Maintenance
Inbound Calling- South Africa Under Maintenance
South Korea Calling Services Under Maintenance
Inbound Calling- South Korea Under Maintenance
Outbound Calling- South Korea Under Maintenance
Spain Calling Services Under Maintenance
Inbound Calling - Spain Under Maintenance
Outbound Calling - Spain Under Maintenance
Emergency Calling - Spain Under Maintenance
Sweden Calling Services Under Maintenance
Inbound Calling - Sweden Under Maintenance
Outbound Calling - Sweden Under Maintenance
Emergency Calling - Sweden Under Maintenance
Switzerland Calling Services Under Maintenance
Inbound Calling - Switzerland Under Maintenance
Outbound Calling - Switzerland Under Maintenance
Emergency Calling - Switzerland Under Maintenance
Thailand Calling Services Under Maintenance
Inbound Calling- Thailand Under Maintenance
United Arab Emirates Calling Services Under Maintenance
Inbound Calling- United Arab Emirates Under Maintenance
United Kingdom Calling Services Under Maintenance
Inbound Calling - United Kingdom Under Maintenance
Outbound Calling - United Kingdom Under Maintenance
Emergency Calling - United Kingdom Under Maintenance
Virgin Islands (U.S.) Calling Services Under Maintenance
Inbound Calling - Virgin Islands (U.S.) Under Maintenance
Emergency Calling - Virgin Islands (U.S.) Under Maintenance
FCC Disaster Information Reporting System (DIRS) Operational
FCC DIRS Activation Status Operational
Integrations Operational
Zoom Operational
Cisco Webex Operational
Five9 Operational
Genesys Operational
US Markets Major Outage
120 - Portland, ME Operational
122 - Manchester, NH Operational
124 - Burlington, VT Operational
126 - Springfield, MA Operational
128 - Cambridge, MA Operational
130 - Providence, RI Operational
132 - New York City, NY Operational
133 - Poughkeepsie, NY Operational
134 - Albany, NY Operational
136 - Syracuse, NY Major Outage
138 - Binghamton, NY Operational
140 - Buffalo, NY Operational
220 - Pleasantville, NJ Operational
222 - Camden, NJ Operational
224 - Newark, NJ Operational
226 - Harrisburg, PA Operational
228 - Philadelphia, PA Operational
230 - Altoona, PA Operational
232 - Scranton, PA Operational
234 - Pittsburgh, PA Operational
236 - Washington, DC Operational
238 - Baltimore, MD Operational
240 - Frederick, MD Operational
242 - Salisbury, MD Operational
244 - Roanoke, VA Operational
246 - Culpeper, VA Operational
248 - Richmond, VA Operational
250 - Lynchburg, VA Operational
252 - Norfolk, VA Operational
254 - Charleston, WV Operational
256 - Clarksburg, WV Operational
320 - Cleveland, OH Operational
322 - Youngstown, OH Operational
324 - Worthington, OH Operational
325 - Akron, OH Operational
326 - Toledo, OH Operational
328 - Dayton, OH Operational
330 - Evansville, IN Operational
332 - South Bend, IN Operational
334 - Fort Wayne, IN Operational
336 - Indianapolis, IN Operational
338 - Bloomington, IN Operational
340 - Southfield, MI Operational
342 - Marquette, MI Operational
344 - Saginaw, MI Operational
346 - Lasing, MI Operational
348 - Grand Rapids, MI Operational
350 - Appleton, WI Operational
352 - Eau Claire, WI Operational
354 - Madison, WI Operational
356 - Milwaukee, WI Operational
358 - Chicago, IL Operational
360 - Rockford, IL Operational
362 - Carbondale, IL Operational
364 - Dixon, IL Operational
366 - Bloomington, IL Operational
368 - Peoria, IL Operational
370 - Champaign, IL Operational
374 - Springfield, IL Operational
376 - Jacksonville, IL Operational
420 - Asheville, NC Operational
422 - Charlotte, NC Operational
424 - Greensboro, NC Operational
426 - Raleigh, NC Operational
428 - Wilmington, NC Operational
430 - Greenville, SC Operational
432 - Myrtle Beach, SC Operational
434 - Columbia, SC Operational
436 - Charleston, SC Operational
438 - Atlanta, GA Operational
440 - Savannah, GA Operational
442 - Augusta, GA Operational
444 - Albany , GA Operational
446 - Macon, GA Operational
448 - Pensacola, FL Operational
450 - Panama City, FL Operational
452 - Jacksonville, FL Operational
454 - Gainesville, FL Operational
456 - Daytona Beach, FL Operational
458 - Orlando, FL Operational
460 - Miami, FL Operational
462 - Louisville, KY Operational
464 - Madisonville, KY Operational
466 - Winchester, KY Operational
468 - Memphis, TN Operational
470 - Nashville, TN Operational
472 - Chattanooga, TN Operational
474 - Knoxville, TN Operational
476 - Birmingham, AL Operational
477 - Huntsville, AL Operational
478 - Montgomery, AL Operational
480 - Mobile, AL Operational
482 - Jackson, MS Operational
484 - Biloxi, MS Operational
486 - Shreveport, LA Operational
488 - Lake Charles, LA Operational
490 - New Orleans, LA Operational
492 - Baton Rouge, LA Operational
520 - St. Louis, MO Operational
521 - Jefferson City, MO Operational
522 - Springfield, MO Operational
524 - Kansas City, MO Operational
526 - Fort Smith, AR Operational
528 - Little Rock, AR Operational
530 - Pine Bluff, AR Operational
532 - Wichita, KS Operational
534 - Topeka, KS Operational
536 - Oklahoma City, OK Operational
538 - Tulsa, OK Operational
540 - El Paso, TX Operational
542 - Midland, TX Operational
544 - Lubbock, TX Operational
546 - Amarillo, TX Operational
548 - Wichita Falls, TX Operational
550 - Abilene, TX Operational
552 - Dallas, TX Operational
554 - Longview, TX Operational
556 - Waco, TX Operational
558 - Austin, TX Operational
560 - Houston, TX Operational
562 - Beaumont, TX Operational
564 - Corpus Christi, TX Operational
566 - San Antonio, TX Operational
568 - Harlingen, TX Operational
570 - Bryan, TX Operational
620 - Rochester, MN Operational
624 - Duluth, MN Operational
626 - St. Cloud, MN Operational
628 - Minneapolis, MN Operational
630 - Sioux City, IA Operational
632 - Des Moines, IA Operational
634 - Davenport, IA Operational
635 - Cedar Rapids, IA Operational
636 - Fargo, ND Operational
638 - Bismarck,ND Operational
640 - Sioux Falls, SD Operational
644 - Omaha, NE Operational
646 - Grand Island, NE Operational
648 - Great Falls, MT Operational
650 - Billings, MT Operational
652 - Boise, ID Operational
654 - Cheyenne, WY Operational
656 - Denver, CO Operational
658 - Colorado Springs, CO Operational
660 - Salt Lake City, UT Operational
664 - Albuquerque, NM Operational
666 - Phoenix, AZ Operational
668 - Tucson, AZ Operational
670 - Eugene, OR Operational
672 - Portland, OR Operational
674 - Seattle, WA Operational
676 - Spokane, WA Operational
720 - Reno, NV Operational
721 - Las Vegas, NV Operational
722 - San Francisco, CA Operational
724 - Chico, CA Operational
726 - Sacramento, CA Operational
728 - Fresno, CA Operational
730 - Los Angeles, CA Operational
732 - San Diego, CA Operational
734 - Bakersfield, CA Operational
736 - Monterey, CA Operational
738 - Stockton, CA Operational
740 - San Luis Obispo, CA Operational
920 - New Haven, CT Operational
922 - Cincinnati, OH Operational
923 - Mansfield, OH Operational
924 - Erie, PA Operational
927 - Harrisonburg, VA Operational
928 - Charlottesville, VA Operational
932 - Bluefield, WV Operational
937 - Richmond, IN Operational
938 - Terre Haute, IN Operational
939 - Fort Myers, FL Operational
949 - Fayetteville, NC Operational
951 - Rocky Mount, NC Operational
952 - Tampa, FL Operational
953 - Tallahassee, FL Operational
956 - Johnson City, TN Operational
958 - Lincoln, NE Operational
960 - Coeur d'Alene, ID Operational
961 - Goldthwaite, TX Operational
973 - Palm Springs, CA Operational
974 - Rochester, NY Operational
976 - Mattoon, IL Operational
978 - Olney, IL Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Messaging Maintenance - Toll Free SMS Sep 4, 2026 01:00-03:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Posted on Sep 01, 2026 - 13:43 EDT

Global Data Center Maintenance - Singapore Sep 8, 2026 12:00-15:00 EDT

Bandwidth will be performing scheduled maintenance in the Singapore data center.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Singapore data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Bandwidth advises customers connecting exclusively to the Singapore data center to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.

Posted on Aug 27, 2026 - 09:20 EDT

Global Data Center Maintenance - Australia Sep 9, 2026 12:00-15:00 EDT

Bandwidth will be performing scheduled maintenance in the Australia data center.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Australia data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Bandwidth advises customers connecting exclusively to the Australia data center to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.

Posted on Aug 27, 2026 - 09:22 EDT

Messaging Maintenance - Toll-Free MMS/SMS Sep 9, 2026 23:00 - Sep 10, 2026 03:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on Aug 26, 2026 - 10:13 EDT

Messaging Maintenance - Toll Free SMS Sep 10, 2026 05:00-07:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Posted on Sep 02, 2026 - 14:42 EDT

Global Data Center Maintenance - Germany Sep 11, 2026 18:00-21:00 EDT

Bandwidth will be performing scheduled maintenance in the Germany data center.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Germany data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Bandwidth advises customers connecting exclusively to the Germany data center to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.

Posted on Sep 01, 2026 - 09:42 EDT

Global Data Center Maintenance - Belgium Sep 15, 2026 18:00-21:00 EDT

Bandwidth will be performing scheduled maintenance in the Belgium data center.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Belgium data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Bandwidth advises customers connecting exclusively to the Belgium data center to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.

Posted on Sep 01, 2026 - 10:09 EDT

Network Maintenance - Vancouver Canada Data Center Sep 16, 2026 00:00-04:00 EDT

Bandwidth will be performing network maintenance in our Vancouver Canada (YVR) data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the YVR data center.

Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.

Posted on Sep 01, 2026 - 10:30 EDT

Messaging Maintenance - Toll-Free MMS/SMS Sep 16, 2026 23:00 - Sep 17, 2026 03:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on Aug 26, 2026 - 10:14 EDT

Network Maintenance - Ontario Canada (YYZ) Data Center Sep 18, 2026 00:00-04:00 EDT

Bandwidth will be performing network maintenance in our YYZ data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the YYZ data center.

Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.

Posted on Sep 01, 2026 - 10:34 EDT

Network Maintenance - ATL Data Center Sep 23, 2026 00:00-04:00 EDT

Bandwidth will be performing network maintenance in our ATL data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the ATL data center.

Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.

Posted on Sep 01, 2026 - 10:36 EDT

Messaging Maintenance - Toll-Free MMS/SMS Sep 23, 2026 23:00 - Sep 24, 2026 03:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on Aug 26, 2026 - 10:16 EDT

Network Maintenance - DFW Data Center Sep 25, 2026 00:00-04:00 EDT

Bandwidth will be performing network maintenance in our DFW data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the DFW data center.

Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.

Posted on Sep 01, 2026 - 10:39 EDT

Network Maintenance - JFK Data Center Sep 29, 2026 00:00-04:00 EDT

Bandwidth will be performing network maintenance in our JFK data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the JFK data center.

Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.

Posted on Sep 01, 2026 - 10:43 EDT

Messaging Maintenance - Toll-Free MMS/SMS Sep 30, 2026 23:00 - Oct 1, 2026 03:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on Aug 26, 2026 - 10:17 EDT

Network Maintenance - LAX Data Center Oct 1, 2026 00:00-04:00 EDT

Bandwidth will be performing network maintenance in our ATL data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the ATL data center.

Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.

Posted on Sep 01, 2026 - 10:46 EDT
Sep 2, 2026
Resolved - This incident has been resolved.
Sep 2, 07:56 EDT
Monitoring - Teams are observing expected reporting behavior and will monitor for stability.
Sep 2, 05:38 EDT
Identified - Bandwidth teams have d identified an incident where MDRs may not fully populate for recorded traffic. Teams are working to restore expected reporting.
Sep 2, 05:16 EDT
Resolved - This incident has been resolved.
Sep 2, 06:50 EDT
Update - Outage for LATA 240 Frederick, MD is now resolved.
Sep 2, 06:50 EDT
Update - Lata 240 is currently experiencing a complete market outage. NOC is working with carrier to resolve this issue.
Sep 2, 03:08 EDT
Update - Lata 240 is currently experiencing a complete market outage. NOC is working with carrier to resolve this issue.
Sep 2, 01:46 EDT
Investigating - We are currently investigating this issue.
Sep 2, 01:44 EDT
Sep 1, 2026
Resolved - This incident has been resolved.
Sep 1, 13:29 EDT
Identified - Teams have identified the source of this incident and are working to restore expected network behavior.
Sep 1, 12:53 EDT
Investigating - Bandwidth teams are investigating an incident where outbound calls are receiving an unexpected 404 error code. As a result, these calls are failing to connect as expected.
Sep 1, 12:15 EDT
Resolved - Final: Our carrier has completed all necessary repairs (SSL certificate update) and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 2026-09-01 07:11:00 UTC

End Time: 2026-09-01 08:55:00 UTC

Sep 1, 07:11 EDT
Monitoring - We have observed services in Thailand have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Sep 1, 06:09 EDT
Investigating - We are investigating a network impairment in Thailand with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
Sep 1, 04:40 EDT
Resolved - This incident has been resolved.
Sep 1, 00:29 EDT
Monitoring - Teams are observing expected network behavior and will monitor for stability
Aug 31, 23:15 EDT
Identified - Bandwidth teams have identified a network condition impacting a small subset of voice calls transversing our DFW datacenter. These calls may not complete as expected.
Aug 31, 22:28 EDT
Aug 31, 2026
Resolved - This incident has been resolved.
Aug 31, 17:13 EDT
Monitoring - Teams are observing expected delivery. We will monitor for stability.
Aug 31, 14:16 EDT
Identified - Bandwidth teams have identified an off network event in which SMS messages destined to T-Mobile subscribers may experience irregular delivery with inconsistent delivery times.
Aug 31, 13:05 EDT
Resolved - For a brief period of time, some Toll Free port orders were delayed in provisioning due to network condition with a industry partner. At this time provisioning activities are processing as expected.
Aug 31, 11:46 EDT
Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026
Resolved - For a brief period of time, a sub-set of Toll Free Origination voice traffic was unable to complete due to an off-network incident. This incident has been resolved and we are observing expected network behavior.
Aug 28, 11:54 EDT
Aug 27, 2026
Completed - The scheduled maintenance has been completed.
Aug 27, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Jul 10, 16:02 EDT
Aug 26, 2026
Resolved - For a brief period of time a subset of customer traffic, with a specific account settings were until not route traffic as expected. Teams have resolved this incident and are observing expected traffic behaviors.
Aug 26, 14:23 EDT
Completed - The scheduled maintenance has been completed.
Aug 26, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Aug 21, 15:01 EDT
Aug 25, 2026
Resolved - This incident has been resolved.
Aug 25, 11:01 EDT
Investigating - Bandwidth teams are investigating an incident impacting the ability to purchase numbers in the Bandwidth App.
Aug 25, 09:01 EDT
Aug 24, 2026
Resolved - This incident has been resolved.
Aug 24, 16:32 EDT
Investigating - Bandwidth teams are investigating an off network incident impacting the timely completion of Toll Free port orders.
Aug 24, 12:21 EDT
Aug 23, 2026
Completed - The scheduled maintenance has been completed.
Aug 23, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 03:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.
Aug 21, 09:13 EDT
Aug 22, 2026

No incidents reported.

Aug 21, 2026
Resolved - This incident has been resolved.
Aug 21, 11:09 EDT
Investigating - Teams are investigating an isolated voice quality incident impacting a subset of traffic transversing this location.
Aug 21, 09:57 EDT
Aug 20, 2026
Resolved - This incident has been resolved.
Aug 20, 17:39 EDT
Monitoring - Teams are observing expected port order behavior. We will monitor for stability.
Aug 20, 14:10 EDT
Investigating - Bandwidth teams have identified an off-network incident impacting the timely activation of port orders for some off net numbers. These orders may not activate at the expected time. Teams are working with the impacted carrier to bring about expected order activations.
Aug 20, 10:05 EDT
Resolved - This incident has been resolved.
Aug 20, 09:13 EDT
Identified - Teams have identified the source of this incident and are working to restore expected visibility.
Aug 20, 08:55 EDT
Investigating - Bandwidth teams are investigating an incident impacting the visibility of some 10DLC campaigns in the App Store teams are working to restore expected App and campaign behavior
Aug 20, 08:17 EDT
Completed - The scheduled maintenance has been completed.
Aug 20, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Aug 14, 13:31 EDT
Completed - The scheduled maintenance has been completed.
Aug 20, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Jul 10, 16:01 EDT
Aug 19, 2026
Completed - The scheduled maintenance has been completed.
Aug 19, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Aug 14, 13:29 EDT
Resolved - For a brief period of time, number orders in the Bandwidth App were delayed or failed to complete. This incident has been resolved.
Aug 19, 07:16 EDT