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All Systems Operational

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Under Maintenance

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Degraded Performance

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Partial Outage

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Major Outage

Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

All Systems Operational
Inbound Calling Services Operational
Inbound Calling (SIP) Operational
Inbound Calling - Canada (SIP) Operational
Toll-Free calling - Inbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Direct Link Services (DLS) Operational
Outbound Calling Services Operational
Outbound Calling (SIP) Operational
Toll-Free calling - Outbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Direct Link Services (DLS) Operational
Application Platform Add On Services Operational
Call Recording Operational
Transcriptions Operational
Text-to-Speech Operational
CNAM Lookup Operational
Messaging Services Operational
SMS Messaging (SMPP) Operational
MMS Messaging (MM4) Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
International Messaging (HTTP) Operational
REST APIs - HTTP SMS Messaging Operational
REST APIs - HTTP MMS Messaging Operational
Toll Free MMS - Inbound Operational
Toll Free MMS - Outbound Operational
Number Management Services Operational
New Number Ordering Operational
Number Porting Operational
Inbound Calling - Caller ID Lookup (CNAM) Operational
Line Feature Management ? Operational
9-1-1 Services Operational
9-1-1 Call Routing Service Operational
9-1-1 Provisioning Service Operational
DLR (Dynamic Location Routing) Operational
SIP Trunking Operational
Local Market Status ? Operational
120 - Portland, ME Operational
122 - Manchester, NH Operational
124 - Burlington, VT Operational
126 - Springfield, MA Operational
128 - Cambridge, MA Operational
130 - Providence, RI Operational
132 - New York City, NY Operational
133 - Poughkeepsie, NY Operational
134 - Albany, NY Operational
136 - Syracuse, NY Operational
138 - Binghamton, NY Operational
140 - Buffalo, NY Operational
220 - Pleasantville, NJ Operational
222 - Camden, NJ Operational
224 - Newark, NJ Operational
226 - Harrisburg, PA Operational
228 - Philadelphia, PA Operational
230 - Altoona, PA Operational
232 - Scranton, PA Operational
234 - Pittsburgh, PA Operational
236 - Washington, DC Operational
238 - Baltimore, MD Operational
240 - Frederick, MD Operational
244 - Roanoke, VA Operational
246 - Culpeper, VA Operational
248 - Richmond, VA Operational
250 - Lynchburg, VA Operational
252 - Norfolk, VA Operational
254 - Charleston, WV Operational
256 - Clarksburg, WV Operational
320 - Cleveland, OH Operational
322 - Youngstown, OH Operational
324 - Worthington, OH Operational
325 - Akron, OH Operational
326 - Toledo, OH Operational
328 - Dayton, OH Operational
330 - Evansville, IN Operational
332 - South Bend, IN Operational
334 - Fort Wayne, IN Operational
336 - Indianapolis, IN Operational
338 - Bloomington, IN Operational
340 - Southfield, MI Operational
342 - Marquette, MI Operational
344 - Saginaw, MI Operational
348 - Grand Rapids, MI Operational
350 - Appleton, WI Operational
354 - Madison, WI Operational
356 - Milwaukee, WI Operational
358 - Chicago, IL Operational
368 - Peoria, IL Operational
420 - Asheville, NC Operational
422 - Charlotte, NC Operational
424 - Greensboro, NC Operational
426 - Raleigh, NC Operational
428 - Wilmington, NC Operational
432 - Myrtle Beach, SC Operational
434 - Columbia, SC Operational
436 - Charleston, SC Operational
438 - Atlanta, GA Operational
440 - Savannah, GA Operational
442 - Augusta, GA Operational
446 - Macon, GA Operational
448 - Pensacola, FL Operational
452 - Jacksonville, FL Operational
454 - Gainesville, FL Operational
458 - Orlando, FL Operational
460 - Miami, FL Operational
462 - Louisville, KY Operational
468 - Memphis, TN Operational
470 - Nashville, TN Operational
472 - Chattanooga, TN Operational
474 - Knoxville, TN Operational
476 - Birmingham, AL Operational
477 - Huntsville, AL Operational
478 - Montgomery, AL Operational
480 - Mobile, AL Operational
482 - Jackson, MS Operational
486 - Shreveport, LA Operational
488 - Lake Charles, LA Operational
490 - New Orleans, LA Operational
492 - Baton Rouge, LA Operational
520 - St. Louis, MO Operational
522 - Springfield, MO Operational
524 - Kansas City, MO Operational
526 - Fort Smith, AR Operational
528 - Little Rock, AR Operational
532 - Wichita, KS Operational
534 - Topeka, KS Operational
536 - Oklahoma City, OK Operational
538 - Tulsa, OK Operational
540 - El Paso, TX Operational
542 - Midland, TX Operational
544 - Lubbock, TX Operational
546 - Amarillo, TX Operational
548 - Wichita Falls, TX Operational
550 - Abilene, TX Operational
552 - Dallas, TX Operational
554 - Longview, TX Operational
556 - Waco, TX Operational
558 - Austin, TX Operational
560 - Houston, TX Operational
562 - Beaumont, TX Operational
564 - Corpus Christi, TX Operational
566 - San Antonio, TX Operational
568 - Harlingen, TX Operational
620 - Rochester, MN Operational
624 - Duluth, MN Operational
626 - St. Cloud, MN Operational
628 - Minneapolis, MN Operational
632 - Des Moines, IA Operational
634 - Davenport, IA Operational
635 - Cedar Rapids, IA Operational
636 - Fargo, ND Operational
638 - Bismarck,ND Operational
640 - Sioux Falls, SD Operational
644 - Omaha, NE Operational
650 - Billings, MT Operational
652 - Boise, ID Operational
654 - Cheyenne, WY Operational
656 - Denver, CO Operational
658 - Colorado Springs, CO Operational
660 - Salt Lake City, UT Operational
664 - Albuquerque, NM Operational
666 - Phoenix, AZ Operational
668 - Tucson, AZ Operational
670 - Eugene, OR Operational
672 - Portland, OR Operational
674 - Seattle, WA Operational
676 - Spokane, WA Operational
720 - Reno, NV Operational
721 - Las Vegas, NV Operational
722 - San Francisco, CA Operational
724 - Chico, CA Operational
726 - Sacramento, CA Operational
728 - Fresno, CA Operational
730 - Los Angeles, CA Operational
732 - San Diego, CA Operational
734 - Bakersfield, CA Operational
736 - Monterey, CA Operational
738 - Stockton, CA Operational
740 - San Luis Obispo, CA Operational
920 - New Haven, CT Operational
922 - Cincinnati, OH Operational
923 - Mansfield, OH Operational
924 - Erie, PA Operational
927 - Harrisonburg, VA Operational
928 - Charlottesville, VA Operational
949 - Fayetteville, NC Operational
951 - Rocky Mount, NC Operational
952 - Tampa, FL Operational
953 - Tallahassee, FL Operational
956 - Johnson City, TN Operational
958 - Lincoln, NE Operational
973 - Palm Springs, CA Operational
974 - Rochester, NY Operational
Support Operational
Phone Support Operational
Ticketing Support Operational
Help Center Operational
Portals Operational
Bandwidth Dashboard Operational
Application Platform Dashboard Operational
9-1-1 Dashboard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Local Market Maintenance - 923 - Mansfield, OH Jan 20, 19:00 - Jan 21, 07:00 EST
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

923 - Mansfield, OH

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on Jan 17, 14:58 EST
Local Market Maintenance - Multiple Markets Jan 20, 19:00 - Jan 21, 07:00 EST
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Jan 17, 14:54 EST
Local Market Maintenance - Multiple Markets Jan 20, 19:00 - Jan 21, 07:00 EST
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
927 - Harrisonburg, VA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Jan 17, 14:50 EST
Local Market Maintenance - 923 - Mansfield, OH Jan 21, 00:00-05:00 EST
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

923 - Mansfield, OH

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on Dec 19, 14:06 EST
Local Market Maintenance - Multiple Markets Jan 21, 00:00-05:00 EST
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
927 - Harrisonburg, VA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Dec 19, 14:04 EST
Local Market Maintenance - 522 - Springfield, MO Jan 22, 01:00-07:00 EST
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

522 - Springfield, MO

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on Dec 19, 14:01 EST
Local Market Maintenance - 344 - Saginaw, MI Jan 22, 01:00-07:00 EST
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

344 - Saginaw, MI

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on Dec 17, 13:31 EST
Local Market Maintenance - Multiple Markets Jan 25, 09:00-19:00 EST
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
344 - Saginaw, MI
522 - Springfield, MO
554 - Longview, TX
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Dec 2, 18:02 EST
Local Market Maintenance - Multiple Markets Jan 25, 09:00-21:00 EST
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

344 - Saginaw, MI
522 - Springfield, MO
554 - Longview, TX

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Dec 17, 13:35 EST
Local Market Maintenance - 526 - Fort Smith, AR Jan 28, 01:00-02:00 EST
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

526 - Fort Smith, AR

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on Dec 5, 11:52 EST
Past Incidents
Jan 20, 2020
Toll Free MMS Delays
Resolved - Outbound toll free MMS experienced an issue from 12:12-12:47 AM ET. During this time, messages were queued but not delivered to handsets. The issue is resolved and queued messages have been delivered.
Jan 20, 01:24 EST
Jan 19, 2020
Bandwidth Local Market Impairment - 923 - Mansfield, OH
Resolved - Final: Services to your region have recovered. Our Carrier's fiber repairs have been finalized and they are hands-off.

Start Time: 01/18/2020 12:39 EST
Stop Time: 01/19/2020 08:40 EST
Jan 19, 08:41 EST
Update - We are continuing to monitor for any further issues.
Jan 19, 06:58 EST
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Jan 19, 04:42 EST
Identified - Update: Our carrier has identified a fiber cut and is working to complete repairs.
Jan 19, 00:42 EST
Investigating - Update: Our carrier has identified a fiber cut and is working to complete repairs.
Jan 18, 20:40 EST
Update - Our carrier has identified a fiber cut and is working to complete repairs.
Jan 18, 16:40 EST
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Jan 18, 12:39 EST
Toll Free MMS
Resolved - Outbound Toll Free MMS experienced an issue from 5:15 - 6:21 AM ET. During this time, messages were queued but not delivered to handsets. The issue is resolved and queued messages have been delivered.
Jan 19, 06:48 EST
Jan 18, 2020
Bandwidth Local Market Impairment - LATA: 928 (Charlottesville, VA)
Resolved - Final: Our carrier advised the circuit was affected by the Local Exchange Carrier Maintenance. The Local carrier replaced defective hardware which is now complete; all service has been restored.

Start Time: 01/18/2020 02:24 ET
Stop Time: 01/18/2020 04:57 ET
Jan 18, 04:58 EST
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Jan 18, 02:24 EST
Jan 17, 2020
Bandwidth Local Market Impairment - 438 - Atlanta, GA
Resolved - We experienced an issue on the Bandwidth network that affected your inbound origination service only. Our carrier completed all of the necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 1/16/20 15:53 PM EST
Stop Time: 1/17/20 17:35PM EST
Jan 17, 20:14 EST
Bandwidth Local Market Impairment - 350 - Appleton, WI
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 15:53 PM EST
Stop Time: 17:35PM EST
Jan 17, 11:00 EST
Update - Our carrier is finalizing their repairs. We will resolve the issue once repairs are confirmed completed.
Jan 17, 08:03 EST
Update - Our carrier continues their efforts to finalize repairs.The incident will be resolved when repairs are confirmed complete
Jan 17, 04:01 EST
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete and stable.
Jan 16, 18:44 EST
Investigating - We are experiencing an issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Jan 16, 16:15 EST
Bandwidth Local Market Impairment - LATA 332 - South Bend, IN
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.
Jan 17, 10:30 EST
Update - Our carrier continues their efforts to finalize repairs. The incident will be resolved when repairs are confirmed complete.
Jan 17, 06:44 EST
Update - Our carrier continues their efforts to finalize repairs.The incident will be resolved when repairs are confirmed complete.
Jan 17, 02:45 EST
Update - Our carrier continues their efforts to finalize repairs.The incident will be resolved when repairs are confirmed complete.
Jan 16, 22:46 EST
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete and stable.
Jan 16, 18:44 EST
Update - We are continuing to investigate this issue with our carrier.
Jan 16, 14:58 EST
Investigating - We are currently investigating an issue affecting inbound traffic to your local market.
Jan 16, 10:59 EST
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Jan 17, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 02:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

654 - Cheyenne, WY
626 - St. Cloud, MN
650 - Billings, MT

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jan 6, 13:20 EST
Local Market Maintenance - 620 - Rochester, MN
Completed - The scheduled maintenance has been completed.
Jan 17, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 02:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

620 - Rochester, MN

We do not anticipate any service disruption to outbound calling during this maintenance.
Jan 6, 12:56 EST
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Jan 17, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 01:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

344 - Saginaw, MI
522 - Springfield, MO

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Dec 17, 13:28 EST
Jan 16, 2020
MMS Delivery Delays
Resolved - Bandwidth has seen continued stabilization of MMS delivery. This issue is now resolved.
Jan 16, 16:34 EST
Monitoring - Bandwidth's MMS vendor has mitigated the issue and we are no longer seeing MMS delivery delays. We are continuing to monitor.
Jan 16, 15:33 EST
Investigating - We are currently experiencing intermittent MMS delivery delays and working with our carrier. Please note this does not impact contracted A2P MMS Traffic.
Jan 16, 14:03 EST
Toll-Free SMS & MMS Delivery Delays
Resolved - Bandwidth has seen continued stabilization of Toll-Free SMS and MMS delivery. This issue is now resolved.
Jan 16, 16:33 EST
Identified - Bandwidth's Toll-Free Messaging vendor has identified the cause of messaging delivery delays and is working to fully restore traffic. We are seeing newly sent Toll-Free SMS/MMS deliver as expected.
Jan 16, 14:37 EST
Investigating - We are currently experiencing Toll-Free SMS and MMS delivery delays. We are working with our carrier to restore traffic.
Jan 16, 14:05 EST
Bandwidth Local Market Impairment - 927 (Harrisonburg, VA)
Resolved - Final: We experienced a transport issue on the Bandwidth network this morning affecting your inbound origination service only. Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored and stable since this fix was implemented.

Start Time: 1/16/2020 1:46 AM ET
Stop Time: 1/16/2020 5:43 AM ET
Jan 16, 13:26 EST
Bandwidth Local Market Impairment - 342 - Marquette, MI
Resolved - The upstream vendor is now hands-off, and service is observed to be stable. This incident is now resolved.
Jan 16, 11:31 EST
Update - This incident will be resolved when we confirm all repairs are complete.
Jan 16, 05:35 EST
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Jan 16, 01:22 EST
Update - Update: Our carrier is continuing to work on repairs necessitated by the fiber cut.
Jan 15, 21:33 EST
Update - Update: Our carrier is continuing to work on repairs necessitated by the fiber cut.
Jan 15, 17:36 EST
Identified - Update: Our carrier has identified a fiber cut and is working to complete repairs.
Jan 15, 13:46 EST
Investigating - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Jan 15, 10:21 EST
Local Market Maintenance - 442 - Augusta, GA
Completed - The scheduled maintenance has been completed.
Jan 16, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 00:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

442 - Augusta, GA

We do not anticipate any service disruption to outbound calling during this maintenance.
Jan 15, 13:47 EST
Local Market Maintenance - 244 - Roanoke, VA
Completed - The scheduled maintenance has been completed.
Jan 16, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 00:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

244 - Roanoke, VA

We do not anticipate any service disruption to outbound calling during this maintenance.
Sep 25, 12:16 EDT
Bandwidth Local Market Impairment - 226 - Carlisle, PA
Resolved - Final: Our carrier has completed all necessary repairs (fiber cut/equipment failure) and Bandwidth can confirm all services are restored. This incident is being resolved.
Jan 16, 03:18 EST
Update - We are continuing to monitor for any further issues.
Jan 15, 21:29 EST
Update - We are continuing to monitor for any further issues.
Jan 15, 14:34 EST
Update - We are continuing to monitor for any further issues.
Jan 15, 10:47 EST
Update - A fix has been implemented and we are monitoring the results.
Jan 15, 04:33 EST
Update - A fix has been implemented and we are monitoring the results.
Jan 14, 23:32 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 19:26 EST
Investigating - We are experiencing an issue on the Bandwidth network affecting your inbound origination service only. The local exchange carrier is experiencing an outage in their tandem office. We are currently working with them for resolution.
Jan 14, 15:44 EST
Jan 15, 2020
Messaging Maintenance - Toll Free SMS & MMS
Completed - The scheduled maintenance has been completed.
Jan 15, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 21:01 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS & MMS messaging platforms. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS & MMS may be encountered.
Jan 14, 12:49 EST
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Jan 15, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 02:01 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

620 - Rochester, MN
626 - St. Cloud, MN
636 - Fargo, ND
650 - Billings, MT
654 - Cheyenne, WY

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Dec 17, 13:25 EST
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Jan 15, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 00:01 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jan 14, 13:53 EST
Messaging Maintenance - MMS
Completed - The scheduled maintenance has been completed.
Jan 15, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 21:01 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Jan 14, 14:57 EST
Jan 14, 2020
Local Market Maintenance - 344 - Saginaw, MI
Completed - The scheduled maintenance has been completed.
Jan 14, 06:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 01:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

344 - Saginaw, MI

We do not anticipate any service disruption to outbound calling during this maintenance.
Dec 17, 13:17 EST
Jan 13, 2020
Messaging Maintenance - Toll Free SMS
Completed - The scheduled maintenance has been completed.
Jan 13, 06:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 03:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Jan 9, 15:15 EST
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Jan 13, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 01:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Dec 17, 13:14 EST
URGENT SMS Messaging Maintenance - DFW & LAX
Completed - The scheduled maintenance has been completed.
Jan 13, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 00:00 EST
Scheduled - Bandwidth will be performing URGENT maintenance on our messaging platform. There will be a brief delay in SMS messaging service in DFW and LAX. Binds to both DFW and LAX will bounce at separate times but messages will be queued and delivered once both data centers come back online.
Jan 10, 15:09 EST
Jan 12, 2020
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Jan 12, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 01:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Dec 17, 13:10 EST
Jan 11, 2020
Local Market Maintenance - 923 - Mansfield, OH
Completed - The scheduled maintenance has been completed.
Jan 11, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 00:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

923 - Mansfield, OH

We do not anticipate any service disruption to outbound calling during this maintenance.
Jan 2, 12:06 EST
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Jan 11, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 00:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
927 - Harrisonburg, VA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jan 2, 11:55 EST
Local Market Maintenance - 923 - Mansfield, OH
Completed - The scheduled maintenance has been completed.
Jan 11, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 21:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

923 - Mansfield, OH

We do not anticipate any service disruption to outbound calling during this maintenance.
Dec 20, 12:21 EST
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Jan 11, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 21:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

927 - Harrisonburg, VA
254 - Charleston, WV

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Dec 20, 12:14 EST
Bandwidth Local Market Impairment - 324 - Worthington, OH
Resolved - Final: The issue has been resolved by rerouting traffic.

Start Time: 01/10/2020 4:00 PM ET
Stop Time: 01/11/2020 12:07 AM ET
Jan 11, 00:08 EST
Update - We are continuing to work on a fix for this issue.
Jan 10, 20:31 EST
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Jan 10, 15:59 EST
Jan 10, 2020
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Jan 10, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 06:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Jan 8, 10:51 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jan 8, 10:37 EST
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Jan 10, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 01:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

344 - Saginaw, MI
522 - Springfield, MO

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Dec 17, 12:59 EST
Messaging Maintenance - Toll Free SMS
Completed - The scheduled maintenance has been completed.
Jan 10, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 00:01 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Jan 9, 15:17 EST
Local Market Maintenance - 923 - Mansfield, OH
Completed - The scheduled maintenance has been completed.
Jan 10, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 23:01 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

923 - Mansfield, OH

We do not anticipate any service disruption to outbound calling during this maintenance.
Jan 2, 11:34 EST
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Jan 10, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 23:01 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jan 2, 11:29 EST
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Jan 10, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 23:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
927 - Harrisonburg, VA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jan 2, 11:27 EST
Local Market Maintenance - 534 - Topeka, KS
Completed - The scheduled maintenance has been completed.
Jan 10, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 01:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

534 - Topeka, KS

We do not anticipate any service disruption to outbound calling during this maintenance.
Dec 17, 12:52 EST
Local Market Maintenance - 344 - Saginaw, MI
Completed - The scheduled maintenance has been completed.
Jan 10, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 00:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

344 - Saginaw, MI

We do not anticipate any service disruption to outbound calling during this maintenance.
Dec 2, 18:02 EST
Bandwidth Local Market Impairment - Lata 332 South Bend, IN
Resolved - Final: We have observed services in this market have recovered. Our carrier continues their investigation so they may provide an rfo.

Start Time: 01/10/2020 02:31 ET
Stop Time: 01/10/2020 05:53 ET
Jan 10, 05:55 EST
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Jan 10, 02:31 EST
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Jan 10, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 00:01 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

927 - Harrisonburg, VA
254 - Charleston, WV

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jan 2, 11:52 EST
Local Market Maintenance - 923 - Mansfield, OH
Completed - The scheduled maintenance has been completed.
Jan 10, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 00:01 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

923 - Mansfield, OH

We do not anticipate any service disruption to outbound calling during this maintenance.
Jan 2, 11:47 EST
Jan 9, 2020
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Jan 9, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 07:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

922 - Cincinnati, OH
338 - Bloomington, IN

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jan 2, 10:19 EST
Bandwidth Local Market Impairment - LATA 332 - South Bend, IN
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 01/08/2020 21:15 ET

Stop Time: 01/09/2020 09:59 ET
Jan 9, 16:42 EST
Monitoring - A fix has been implemented. We see services restored at this time. We will monitor for further stability.
Jan 9, 12:42 EST
Update - We are continuing to work with our carrier for resolution.
Jan 9, 09:50 EST
Update - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Jan 9, 05:53 EST
Update - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Jan 9, 01:55 EST
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Jan 8, 21:50 EST
Bandwidth Local Market Impairment - LATA 350 - Appleton, WI
Resolved - This incident has been resolved.
Jan 9, 14:56 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 9, 11:47 EST
Update - We continue to work with our carrier for resolution.
Jan 9, 08:11 EST
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Jan 9, 04:20 EST
Local Market Maintenance - 344 - Saginaw, MI
Completed - The scheduled maintenance has been completed.
Jan 9, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 00:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

344 - Saginaw, MI

We do not anticipate any service disruption to outbound calling during this maintenance.
Dec 2, 18:02 EST
Local Market Maintenance - 923 - Mansfield, OH
Completed - The scheduled maintenance has been completed.
Jan 9, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 00:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

923 - Mansfield, OH

We do not anticipate any service disruption to outbound calling during this maintenance.
Jan 2, 11:37 EST
Local Market Maintenance - 923 - Mansfield, OH
Completed - The scheduled maintenance has been completed.
Jan 9, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 00:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

923 - Mansfield, OH

We do not anticipate any service disruption to outbound calling during this maintenance.
Jan 2, 11:31 EST
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Jan 9, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 00:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
927 - Harrisonburg, VA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jan 2, 10:07 EST
Jan 8, 2020
Bandwidth Local Market Impairment - LATA 332 - South Bend, IN
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 01/08/2020 12:28 PM ET

Stop Time: 01/08/2020 02:22 PM ET
Jan 8, 20:37 EST
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Jan 8, 16:01 EST
Investigating - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Jan 8, 12:28 EST
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Jan 8, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 07:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

922 - Cincinnati, OH
338 - Bloomington, IN

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jan 2, 10:03 EST
Outbound Toll Free MMS Vendor Delays
Resolved - Bandwidth has seen continued stabilization of Outbound Toll Free MMS delivery. We now consider this issue resolved.
Jan 8, 10:31 EST
Monitoring - Bandwidth has seen Outbound Toll Free MMS delivery restore. We will continue to monitor this incident to ensure a full recovery.
Jan 8, 10:26 EST
Investigating - Bandwidth is investigating Outbound Toll Free MMS deliverability delays. All relevant teams are engaged.
Jan 8, 10:01 EST
Local Market Maintenance - 923 - Mansfield, OH
Completed - The scheduled maintenance has been completed.
Jan 8, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 00:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

923 - Mansfield, OH

We do not anticipate any service disruption to outbound calling during this maintenance.
Jan 2, 11:20 EST
Local Market Maintenance - 620 - Rochester, MN
Completed - The scheduled maintenance has been completed.
Jan 8, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 23:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

620 - Rochester, MN

We do not anticipate any service disruption to outbound calling during this maintenance.
Jan 2, 11:17 EST
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Jan 8, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 00:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
927 - Harrisonburg, VA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jan 2, 10:53 EST
Jan 7, 2020
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Jan 7, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 02:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

620 - Rochester, MN
626 - St. Cloud, MN
636 - Fargo, ND
650 - Billings, MT
654 - Cheyenne, WY

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Dec 17, 12:27 EST
Local Market Maintenance - 342 - Marquette, MI
Completed - The scheduled maintenance has been completed.
Jan 7, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 00:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

342 - Marquette, MI

We do not anticipate any service disruption to outbound calling during this maintenance.
Nov 22, 16:54 EST
Local Market Maintenance - 338 - Bloomington, IN
Completed - The scheduled maintenance has been completed.
Jan 7, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 00:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

338 - Bloomington, IN

We do not anticipate any service disruption to outbound calling during this maintenance.
Dec 19, 13:58 EST
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Jan 7, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 00:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
338 - Bloomington, IN
922 - Cincinnati, OH
923 - Mansfield, OH
927 - Harrisonburg, VA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Dec 17, 11:21 EST
Bandwidth Local Market Impairment - LATA: 350 (Appleton, WI & Green Bay, WI)
Resolved - Final: We are observing services to be stable and our carrier has completed all repairs.

Start Time: 01/06/2020 17:10 ET
Stop Time: 01/06/2020 19:38 ET
Jan 7, 02:06 EST
Monitoring - Update: We are seeing the a transport issue affecting your inbound origination service restored.

We are currently monitoring stability of service.
Jan 6, 20:47 EST
Update - Update: We still observe a transport issue on the Bandwidth network affecting your inbound origination service only.

We are still working with our carrier for resolution.
Jan 6, 19:31 EST
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Jan 6, 17:28 EST
Jan 6, 2020
Local Market Maintenance - 923 - Mansfield, OH
Completed - The scheduled maintenance has been completed.
Jan 6, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 00:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

923 - Mansfield, OH

We do not anticipate any service disruption to outbound calling during this maintenance.
Jan 2, 10:45 EST
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Jan 6, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 00:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
927 - Harrisonburg, VA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jan 2, 10:43 EST
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