Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Update - We have installed a fix and orders should be completing normally at this time. We'll monitor for stability before confirming the issue is resolved.
Oct 25, 13:01 EDT
Monitoring - We have installed a fix and orders should be completing normally at this time. We'll monitor for stability before confirming the issue is resolved.
Oct 25, 13:00 EDT
Investigating - We are investigating an issue causing delays in the dashboard. This appears to be affecting most or all of the functions in the dashboard, including port order completion. The relevant teams are currently engaged to determine the issue and install a fix.
Oct 25, 12:08 EDT
Inbound Calling Services Operational
Inbound Calling (SIP) Operational
Inbound Calling - Canada (SIP) Operational
Toll-Free calling - Inbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Outbound Calling Services Operational
Outbound Calling (SIP) Operational
Toll-Free calling - Outbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Bandwidth International (fka Voxbone) Voice Services Operational
Application Platform Add On Services Operational
Call Recording Operational
Transcriptions Operational
Text-to-Speech Operational
CNAM Lookup Operational
Messaging Services Operational
SMS Messaging (SMPP) Operational
MMS Messaging (MM4) Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
International Messaging (HTTP) Operational
REST APIs - HTTP SMS Messaging Operational
REST APIs - HTTP MMS Messaging Operational
Toll Free MMS - Inbound Operational
Toll Free MMS - Outbound Operational
Bandwidth International (fka Voxbone) Messaging Services Operational
International A2P Messaging Operational
International A2P Platform (SMPP) Operational
International A2P Platform (HTTP) Operational
International A2P Messaging Regional Connectivity Operational
Latin America Operational
APAC Operational
Europe Operational
Middle East & Africa Operational
Number Management Services Operational
New Number Ordering Operational
Number Porting Operational
Inbound Calling - Caller ID Lookup (CNAM) Operational
Line Feature Management ? Operational
9-1-1 Services Operational
9-1-1 Call Routing Service Operational
9-1-1 Provisioning Service Operational
DLR (Dynamic Location Routing) Operational
Direct Network Connection Operational
Network Expansion Service (NES) Operational
Inbound Direct Link Services (DLS) Operational
Outbound Direct Link Services (DLS) Operational
Virtual (cloud) Connection Service Operational
WebRTC Operational
SIP Trunking Operational
Local Market Status ? Operational
120 - Portland, ME Operational
122 - Manchester, NH Operational
124 - Burlington, VT Operational
126 - Springfield, MA Operational
128 - Cambridge, MA Operational
130 - Providence, RI Operational
132 - New York City, NY Operational
133 - Poughkeepsie, NY Operational
134 - Albany, NY Operational
136 - Syracuse, NY Operational
138 - Binghamton, NY Operational
140 - Buffalo, NY Operational
220 - Pleasantville, NJ Operational
222 - Camden, NJ Operational
224 - Newark, NJ Operational
226 - Harrisburg, PA Operational
228 - Philadelphia, PA Operational
230 - Altoona, PA Operational
232 - Scranton, PA Operational
234 - Pittsburgh, PA Operational
236 - Washington, DC Operational
238 - Baltimore, MD Operational
240 - Frederick, MD Operational
244 - Roanoke, VA Operational
246 - Culpeper, VA Operational
248 - Richmond, VA Operational
250 - Lynchburg, VA Operational
252 - Norfolk, VA Operational
254 - Charleston, WV Operational
256 - Clarksburg, WV Operational
320 - Cleveland, OH Operational
322 - Youngstown, OH Operational
324 - Worthington, OH Operational
325 - Akron, OH Operational
326 - Toledo, OH Operational
328 - Dayton, OH Operational
330 - Evansville, IN Operational
332 - South Bend, IN Operational
334 - Fort Wayne, IN Operational
336 - Indianapolis, IN Operational
338 - Bloomington, IN Operational
340 - Southfield, MI Operational
342 - Marquette, MI Operational
344 - Saginaw, MI Operational
348 - Grand Rapids, MI Operational
350 - Appleton, WI Operational
354 - Madison, WI Operational
356 - Milwaukee, WI Operational
358 - Chicago, IL Operational
368 - Peoria, IL Operational
420 - Asheville, NC Operational
422 - Charlotte, NC Operational
424 - Greensboro, NC Operational
426 - Raleigh, NC Operational
428 - Wilmington, NC Operational
430 - Greenville, SC Operational
432 - Myrtle Beach, SC Operational
434 - Columbia, SC Operational
436 - Charleston, SC Operational
438 - Atlanta, GA Operational
440 - Savannah, GA Operational
442 - Augusta, GA Operational
446 - Macon, GA Operational
448 - Pensacola, FL Operational
452 - Jacksonville, FL Operational
454 - Gainesville, FL Operational
458 - Orlando, FL Operational
460 - Miami, FL Operational
462 - Louisville, KY Operational
468 - Memphis, TN Operational
470 - Nashville, TN Operational
472 - Chattanooga, TN Operational
474 - Knoxville, TN Operational
476 - Birmingham, AL Operational
477 - Huntsville, AL Operational
478 - Montgomery, AL Operational
480 - Mobile, AL Operational
482 - Jackson, MS Operational
486 - Shreveport, LA Operational
488 - Lake Charles, LA Operational
490 - New Orleans, LA Operational
492 - Baton Rouge, LA Operational
520 - St. Louis, MO Operational
522 - Springfield, MO Operational
524 - Kansas City, MO Operational
526 - Fort Smith, AR Operational
528 - Little Rock, AR Operational
532 - Wichita, KS Operational
534 - Topeka, KS Operational
536 - Oklahoma City, OK Operational
538 - Tulsa, OK Operational
540 - El Paso, TX Operational
542 - Midland, TX Operational
544 - Lubbock, TX Operational
546 - Amarillo, TX Operational
548 - Wichita Falls, TX Operational
550 - Abilene, TX Operational
552 - Dallas, TX Operational
554 - Longview, TX Operational
556 - Waco, TX Operational
558 - Austin, TX Operational
560 - Houston, TX Operational
562 - Beaumont, TX Operational
564 - Corpus Christi, TX Operational
566 - San Antonio, TX Operational
568 - Harlingen, TX Operational
620 - Rochester, MN Operational
624 - Duluth, MN Operational
626 - St. Cloud, MN Operational
628 - Minneapolis, MN Operational
632 - Des Moines, IA Operational
634 - Davenport, IA Operational
635 - Cedar Rapids, IA Operational
636 - Fargo, ND Operational
638 - Bismarck,ND Operational
640 - Sioux Falls, SD Operational
644 - Omaha, NE Operational
646 - Grand Island, NE Operational
650 - Billings, MT Operational
652 - Boise, ID Operational
654 - Cheyenne, WY Operational
656 - Denver, CO Operational
658 - Colorado Springs, CO Operational
660 - Salt Lake City, UT Operational
664 - Albuquerque, NM Operational
666 - Phoenix, AZ Operational
668 - Tucson, AZ Operational
670 - Eugene, OR Operational
672 - Portland, OR Operational
674 - Seattle, WA Operational
676 - Spokane, WA Operational
720 - Reno, NV Operational
721 - Las Vegas, NV Operational
722 - San Francisco, CA Operational
724 - Chico, CA Operational
726 - Sacramento, CA Operational
728 - Fresno, CA Operational
730 - Los Angeles, CA Operational
732 - San Diego, CA Operational
734 - Bakersfield, CA Operational
736 - Monterey, CA Operational
738 - Stockton, CA Operational
740 - San Luis Obispo, CA Operational
920 - New Haven, CT Operational
922 - Cincinnati, OH Operational
923 - Mansfield, OH Operational
924 - Erie, PA Operational
927 - Harrisonburg, VA Operational
928 - Charlottesville, VA Operational
949 - Fayetteville, NC Operational
951 - Rocky Mount, NC Operational
952 - Tampa, FL Operational
953 - Tallahassee, FL Operational
956 - Johnson City, TN Operational
958 - Lincoln, NE Operational
973 - Palm Springs, CA Operational
974 - Rochester, NY Operational
Support Operational
Phone Support Operational
Ticketing Support Operational
Help Center Operational
Portals Operational
Bandwidth Dashboard Operational
Application Platform Dashboard Operational
9-1-1 Dashboard Operational
Bandwidth International (fka Voxbone) Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

344 - Saginaw, MI
522 - Springfield, MO

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Oct 25, 13:05 EDT
MMS Messaging Maintenance - DFW Oct 27, 00:00-04:00 EDT
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in MMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.

All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Oct 12, 10:23 EDT
Messaging Maintenance (V2 SMS) Nov 5, 00:00-01:00 EDT
Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
Posted on Oct 25, 13:03 EDT
Past Incidents
Oct 25, 2021
Completed - The scheduled maintenance has been completed.
Oct 25, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 01:06 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Oct 22, 14:09 EDT
Completed - The scheduled maintenance has been completed.
Oct 25, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 00:01 EDT
Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in MMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Oct 12, 10:20 EDT
Oct 24, 2021

No incidents reported.

Oct 23, 2021
Resolved - Final: Services have been restored.

Start Time: 10/22/2021 2:52 ET
Stop Time: 10/23/2021 6:14 ET
Oct 23, 07:40 EDT
Update - Update: Our carrier is continuing to isolate the cause of this incident.
Oct 23, 03:25 EDT
Update - Update: Our carrier is continuing to isolate the cause of this incident.
Oct 22, 23:11 EDT
Update - Our carrier is continuing to isolate the cause of this incident.
Oct 22, 19:09 EDT
Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.
Oct 22, 15:09 EDT
Oct 22, 2021
Completed - The scheduled maintenance has been completed.
Oct 22, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 23:02 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Oct 21, 18:20 EDT
Completed - The scheduled maintenance has been completed.
Oct 22, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
Oct 8, 12:50 EDT
Oct 21, 2021
Resolved - We consider this incident resolved.
Oct 21, 19:51 EDT
Monitoring - We are seeing outbound traffic to Canada complete and will continue to monitor.
Oct 21, 19:30 EDT
Identified - We are still seeing some intermittent outbound call failures to Canada.
Oct 21, 17:33 EDT
Monitoring - A fix has been implemented and we are seeing outbound traffic to Canada complete. We will continue to monitor.
Oct 21, 16:35 EDT
Investigating - Bandwidth teams are actively investigating intermittent outbound call failures to Canada.
Oct 21, 15:24 EDT
Completed - The scheduled maintenance has been completed.
Oct 21, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 23:03 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Oct 19, 12:29 EDT
Oct 20, 2021
Completed - The scheduled maintenance has been completed.
Oct 20, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 12:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Oct 19, 12:06 EDT
Completed - The scheduled maintenance has been completed.
Oct 20, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Oct 19, 12:08 EDT
Completed - The scheduled maintenance has been completed.
Oct 20, 01:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Oct 18, 14:34 EDT
Oct 19, 2021
Resolved - This incident has been resolved.
Oct 19, 22:26 EDT
Monitoring - Bandwidth has completed updating certificates. We are currently monitoring and observing expected portal behavior.
Oct 19, 21:56 EDT
Identified - Bandwidth is currently updating security certificates for the Bandwidth Dashboard. Customers browsers may intercept user access.
Oct 19, 21:32 EDT
Resolved - We are seeing continued stability for both the Bandwidth Dashboard and API, we consider this incident resolved.
Oct 19, 10:53 EDT
Monitoring - The Bandwidth Dashboard and API are operational and we are monitoring for stability.
Oct 19, 10:17 EDT
Identified - Bandwidth has identified an incident impacting the Bandwidth Dashboard and associated APIs. All teams are actively engaged.
Oct 19, 09:51 EDT
Completed - The scheduled maintenance has been completed.
Oct 19, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 00:04 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Oct 18, 14:31 EDT
Oct 18, 2021
Resolved - This incident has been resolved.
Oct 18, 05:45 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 18, 02:06 EDT
Update - Our carrier has identified a fiber cut and is working to complete repairs.
Oct 17, 22:17 EDT
Update - We are continuing to investigate this issue.
Oct 17, 17:38 EDT
Investigating - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Oct 17, 13:18 EDT
Oct 17, 2021
Completed - The scheduled maintenance has been completed.
Oct 17, 20:16 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 17:01 EDT
Scheduled - Bandwidth, along with one of our Internet Service Providers, will be performing urgent maintenance to the Bandwidth IP Network on October 17, 2021, from 17:00 ET until October 17, 2021, at 23:00 ET. While we do not anticipate any impact during this maintenance event, there is a possibility for intermittent reduced call quality or extended call setup times. For technical support during this time, please visit support.bandwidth.com to open a ticket with our Technical Assistance Center.
Oct 17, 14:23 EDT
Completed - The scheduled maintenance has been completed.
Oct 17, 17:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 08:02 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

420 - Asheville, NC

We do not anticipate any service disruption to outbound calling during this maintenance.
Oct 14, 11:38 EDT
Oct 16, 2021

No incidents reported.

Oct 15, 2021
Resolved - We have resolved the incident and the order queue has been cleared.
Oct 15, 16:27 EDT
Monitoring - We are seeing on time port activations, and continue to monitor for consistency.
Oct 15, 15:20 EDT
Update - We are continuing to investigate the activation delays for on net port orders.
Oct 15, 11:55 EDT
Investigating - "We are currently investing activation delays with on-net port orders."
Oct 15, 08:46 EDT
Resolved - After continued network stability, we consider this incident resolved.
Oct 15, 13:20 EDT
Monitoring - Bandwidth teams are observing expected voice call behavior. Teams will monitor overnight to ensure continued stability.
Oct 14, 19:13 EDT
Update - Bandwidth teams continue to investigate this intermittent voice service disruption.
Oct 14, 18:07 EDT
Investigating - Bandwidth is currently investigating an intermittent voice call quality incident. All teams are actively engaged at this time.
Oct 14, 16:47 EDT
Resolved - With continued portal stability, we consider this incident resolved.
Oct 15, 13:13 EDT
Monitoring - Bandwidth is currently observing expected portal behavior. We continue to monitor.
Oct 15, 12:27 EDT
Update - Bandwidth teams are investigating an incident resulting in intermittent service disruptions when accessing the 911 Dashboard portal. All teams are engaged.
Oct 15, 11:03 EDT
Investigating - Bandwidth teams are investigating an incident resulting in intermittent service disruptions when accessing the Bandwidth Dashboard portal. All teams are engaged.
Oct 15, 10:51 EDT
Oct 14, 2021
Resolved - We have resolved this incident and the order queue has been cleared.
Oct 14, 16:16 EDT
Monitoring - We are seeing on time port activations, and continue to monitor for consistency.
Oct 14, 14:34 EDT
Update - We are continuing to investigate this issue.
Oct 14, 13:22 EDT
Update - We are continuing to investigate this delay.
Oct 14, 13:22 EDT
Investigating - We are currently investing delays with on-net activations for number orders.
Oct 14, 11:24 EDT
Completed - The scheduled maintenance has been completed.
Oct 14, 04:32 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 00:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Oct 13, 12:11 EDT
Completed - The scheduled maintenance has been completed.
Oct 14, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 23:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Oct 13, 12:10 EDT
Oct 13, 2021
Resolved - We consider this delay resolved.
Oct 13, 17:24 EDT
Monitoring - We have resolved this delay and are monitoring the situation for stability.
Oct 13, 15:42 EDT
Update - We are continuing to work on a solution for this delay.
Oct 13, 13:38 EDT
Identified - We have identified the cause of the delays and are working on a solution.
Oct 13, 11:01 EDT
Investigating - We are currently investigating delays in port activations.
Oct 13, 09:23 EDT
Resolved - For a small window of time, customers may have experienced unexpected delays or failed call setups. This incident is currently resolved.
Oct 13, 11:00 EDT
Resolved - Customers may have experienced intermittent service disruptions when attempting to log into the Bandwidth International (fka Voxbone) Portal for a brief period of time.
Oct 13, 10:30 EDT
Resolved - For a brief period of time, customers may have experienced intermittent issues accessing the 9-1-1 Dashboard Portal and associated APIs. Emergency calls were not impacted.
Oct 13, 10:30 EDT
Completed - The scheduled maintenance has been completed.
Oct 13, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 00:03 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Oct 12, 13:19 EDT
Completed - The scheduled maintenance has been completed.
Oct 13, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 23:02 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Oct 12, 13:16 EDT
Completed - The scheduled maintenance has been completed.
Oct 13, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 00:03 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

428 - Wilmington, NC

We do not anticipate any service disruption to outbound calling during this maintenance.
Oct 12, 13:22 EDT
Oct 12, 2021
Resolved - We have resolved the incident and the order queue has been cleared.
Oct 12, 12:27 EDT
Investigating - We are currently investigating on-net porting delays for BWC PONs.
Oct 12, 12:06 EDT
Completed - The scheduled maintenance has been completed.
Oct 12, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 00:02 EDT
Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.

All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Oct 1, 09:50 EDT
Oct 11, 2021

No incidents reported.