Bandwidth Status

Completed - The scheduled maintenance has been completed.
May 22, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 23:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
May 5, 11:00 EDT

May 21, 2025

Emergency Global Data Center Maintenance - Los Angeles & New York

Completed - The scheduled maintenance has been completed.
May 21, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 07:01 EDT

Scheduled - Bandwidth’s downstream vendor will be performing emergency maintenance that has the potential to affect call traffic in the Los Angeles & New York data centers.
Customers that send call traffic via the internet to the Los Angeles & New York data centers may experience a brief interruption in service. Customers that connect directly to the Los Angeles & New York data centers will not be affected.
May 14, 15:20 EDT

Messaging Maintenance - Toll Free SMS

Completed - The scheduled maintenance has been completed.
May 21, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 01:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
May 20, 17:30 EDT

May 20, 2025

BW Voice Network Incident

Resolved - We experienced a brief incident with our ATL SBC that caused some dropped calls between 9:54pm and 10:01pm EDT. The SBC has recovered and the network has been stable since then.
May 20, 22:00 EDT

Emergency Global Data Center Maintenance - Belgium

Completed - The scheduled maintenance has been completed.
May 20, 13:05 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 12:05 EDT

Scheduled - Bandwidth will be performing emergency maintenance that has the potential to affect call traffic in the Brussels Belgium data center.
Customers that send call traffic via the internet to the Brussels Belgium data center may experience a brief interruption in service. Customers that connect directly to the Brussels Belgium data centers will not be affected.
May 20, 11:10 EDT

Completed - The scheduled maintenance has been completed.
May 20, 06:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 02:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
May 15, 15:04 EDT

Completed - The scheduled maintenance has been completed.
May 20, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 00:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
May 12, 14:29 EDT

BWI Voice Network Impairment

Resolved - We experienced a brief impairment to the BWI network between 3:44am and 4:04am EDT through our POP in Belgium. Some calls will have experienced packet loss during the specified time window.
May 20, 03:30 EDT

May 19, 2025

Global Data Center Maintenance - Belgium

Completed - The scheduled maintenance has been completed.
May 19, 22:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 16:00 EDT

Scheduled - Bandwidth will be performing scheduled maintenance in the Belgium data center.

As a part of the maintenance, Bandwidth will be disabling outbound services in the Belgium data center. During this time, all outbound traffic will be redirected to a geo-redundant site to ensure continued service availability. Bandwidth advises customers connecting exclusively to the Belgium data center to proactively re-route their outbound traffic to our geo-redundant data centers to avoid any possible disruption to services.
May 14, 09:48 EDT

Emergency Global Data Center Maintenance - Belgium & Germany

Completed - The scheduled maintenance has been completed.
May 19, 18:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 15:31 EDT

Scheduled - Bandwidth’s downstream vendor will be performing emergency maintenance that has the potential to affect call traffic in the Brussels Belgium & Frankfurt Germany data centers.
Customers that send call traffic via the internet to the Brussels Belgium & Frankfurt Germany data centers may experience a brief interruption in service. Customers that connect directly to the Brussels Belgium & Frankfurt Germany data centers will not be affected.
May 14, 10:23 EDT

Completed - The scheduled maintenance has been completed.
May 19, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 00:00 EDT

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

10DLC Provisioning Incident

Resolved - For a brief period of time 10DLC provisioning orders did not complete as expected. Failed orders will need be retried. At this time we are observing expected provisioning behavior.
May 16, 11:00 EDT

Completed - The scheduled maintenance has been completed.
May 16, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 21:00 EDT

May 15, 2025

Global Data Center Maintenance - Australia

Completed - The scheduled maintenance has been completed.
May 15, 14:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 08:00 EDT

Scheduled - Bandwidth will be performing scheduled maintenance in the Australia data center.

As a part of the maintenance, Bandwidth will be disabling outbound services in the Australia data center. During this time, all outbound traffic will be redirected to a geo-redundant site to ensure continued service availability. Bandwidth advises customers connecting exclusively to the Australia data center to proactively re-route their outbound traffic to our geo-redundant data centers to avoid any possible disruption to services.
May 7, 12:18 EDT

On-Net Port Order Activation Delays

Resolved - This incident has been resolved.
May 15, 13:48 EDT

Investigating - Teams are currently investigating an incident impacting On-Net Port Order activations. These orders are delayed in activations.
May 15, 11:34 EDT

Completed - The scheduled maintenance has been completed.
May 15, 08:02 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 01:00 EDT

Completed - The scheduled maintenance has been completed.
May 15, 08:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 21:00 EDT

Completed - The scheduled maintenance has been completed.
May 15, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 00:00 EDT

May 14, 2025

MMS Delivery Incident

Resolved - During a brief window, some 10DLC MMS Messages did not complete as expected when delivering to the AT&T destination. At this time, messages are completing as expected.
May 14, 18:58 EDT

10DLC Provisioning Delays

Resolved - This incident has been resolved.
May 14, 17:39 EDT

Investigating - Bandwidth teams are investigating an off-network incident with an industry vendor, resulting in possible delays for 10DLC Provisioning. Teams are escalating with the impaired vendor to restore expected provisioning behaviors.
May 14, 14:26 EDT

Order Activation Delays

Resolved - This incident has been resolved.
May 14, 11:12 EDT

Investigating - Teams are currently investigating an off-network incident impacting Port Order Activations.
May 14, 10:49 EDT

Completed - The scheduled maintenance has been completed.
May 14, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 21:00 EDT

Completed - The scheduled maintenance has been completed.
May 14, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 23:00 EDT

Completed - The scheduled maintenance has been completed.
May 14, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 02:00 EDT

May 13, 2025

Order Activation Delays

Resolved - This incident has been resolved.
May 13, 21:13 EDT

Monitoring - Teams are observing expected order activations. We will monitor for prolonged stability.
May 13, 19:46 EDT

Identified - Teams have identified the source of this incident as isolated to an industry provider. We have escalated the issue and are working to bring about timely order activations.
May 13, 19:05 EDT

Investigating - Bandwidth teams are investigating an incident impacting Order Activations for Port Orders.
May 13, 14:51 EDT

Toll Free Verification Incident

Resolved - The impacted vendor has advised that work continues to restore the expected provisioning behavior. At this time, we are closing this open incident and adding this incident to our Known Issues page. Additional updates will be provided on the Known Issues page.
May 13, 16:41 EDT

Update - The impaired vendor has identified the source of this incident and is working to restore expected verification behavior.
May 12, 15:09 EDT

Update - The impaired vendor has identified the source of this incident and is working to restore expected verification behavior.
May 9, 08:57 EDT

Update - The impaired vendor has identified the source of this incident and is working to restore expected verification behavior.
May 7, 16:21 EDT

Identified - The impaired vendor has identified the source of this incident and is working to restore expected verification behavior.
May 6, 22:38 EDT

Investigating - Teams are investigating an off-network incident where Toll Free Verifications are not completing as expected.
May 6, 20:01 EDT

Completed - The scheduled maintenance has been completed.
May 13, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 05:00 EDT

Completed - The scheduled maintenance has been completed.
May 13, 06:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 21:30 EDT