Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Update - We are continuing to monitor for any further issues.
Jun 19, 20:01 EDT
Update - We are continuing to monitor for any further issues.
Jun 19, 08:03 EDT
Update - We are continuing to monitor for any further issues.
Jun 19, 08:01 EDT
Update - The market is currently stable, but we are still pending final repair actions by the carrier.
Jun 18, 20:00 EDT
Update - The market is currently stable, but we are still pending final repair actions by the carrier.
Jun 18, 08:36 EDT
Update - The market is currently stable, but we are still pending final repair actions by the carrier. Next update on the issue will be at 8:00 AM Eastern tomorrow or as received from the carrier.
Jun 17, 20:45 EDT
Update - The market remains stable but we are still pending final repair actions by the carrier.
Jun 17, 16:47 EDT
Update - The market remains stable but we are still pending final repair actions by the carrier.
Jun 17, 12:45 EDT
Update - The market remains stable, but we are still pending final repair actions by the carrier.
Jun 17, 08:05 EDT
Update - The market is currently stable, but we are still pending final repair actions by the carrier. Next update on the issue will be at 8:00 AM Eastern tomorrow or as received from the carrier.
Jun 16, 17:04 EDT
Monitoring - Next update on the issue will be at 8:00 AM Eastern tomorrow or as received from the carrier
Jun 16, 17:03 EDT
Update - We are experiencing intermittent service issue that is pending a fix with our carrier.
Jun 16, 13:03 EDT
Identified - We are experiencing intermittent service issue that is pending a fix with our carrier.
Jun 16, 09:00 EDT
Inbound Calling Services Operational
Inbound Calling (SIP) Operational
Inbound Calling - Canada (SIP) Operational
Toll-Free calling - Inbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Outbound Calling Services Operational
Outbound Calling (SIP) Operational
Toll-Free calling - Outbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Application Platform Add On Services Operational
Call Recording Operational
Transcriptions Operational
Text-to-Speech Operational
CNAM Lookup Operational
Messaging Services Operational
SMS Messaging (SMPP) Operational
MMS Messaging (MM4) Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
International Messaging (HTTP) Operational
REST APIs - HTTP SMS Messaging Operational
REST APIs - HTTP MMS Messaging Operational
Toll Free MMS - Inbound Operational
Toll Free MMS - Outbound Operational
International A2P Messaging Operational
International A2P Platform (SMPP) Operational
International A2P Platform (HTTP) Operational
International A2P Messaging Regional Connectivity Operational
Latin America Operational
APAC Operational
Europe Operational
Middle East & Africa Operational
Number Management Services Operational
New Number Ordering Operational
Number Porting Operational
Inbound Calling - Caller ID Lookup (CNAM) Operational
Line Feature Management ? Operational
9-1-1 Services Operational
9-1-1 Call Routing Service Operational
9-1-1 Provisioning Service Operational
DLR (Dynamic Location Routing) Operational
Direct Network Connection Operational
Network Expansion Service (NES) Operational
Inbound Direct Link Services (DLS) Operational
Outbound Direct Link Services (DLS) Operational
Virtual (cloud) Connection Service Operational
WebRTC Operational
SIP Trunking Operational
Local Market Status ? Partial Outage
120 - Portland, ME Operational
122 - Manchester, NH Operational
124 - Burlington, VT Operational
126 - Springfield, MA Operational
128 - Cambridge, MA Operational
130 - Providence, RI Operational
132 - New York City, NY Operational
133 - Poughkeepsie, NY Operational
134 - Albany, NY Operational
136 - Syracuse, NY Operational
138 - Binghamton, NY Operational
140 - Buffalo, NY Operational
220 - Pleasantville, NJ Operational
222 - Camden, NJ Operational
224 - Newark, NJ Operational
226 - Harrisburg, PA Operational
228 - Philadelphia, PA Operational
230 - Altoona, PA Operational
232 - Scranton, PA Operational
234 - Pittsburgh, PA Operational
236 - Washington, DC Operational
238 - Baltimore, MD Operational
240 - Frederick, MD Operational
244 - Roanoke, VA Operational
246 - Culpeper, VA Operational
248 - Richmond, VA Operational
250 - Lynchburg, VA Operational
252 - Norfolk, VA Operational
254 - Charleston, WV Operational
256 - Clarksburg, WV Operational
320 - Cleveland, OH Operational
322 - Youngstown, OH Operational
324 - Worthington, OH Operational
325 - Akron, OH Operational
326 - Toledo, OH Operational
328 - Dayton, OH Operational
330 - Evansville, IN Operational
332 - South Bend, IN Operational
334 - Fort Wayne, IN Operational
336 - Indianapolis, IN Operational
338 - Bloomington, IN Operational
340 - Southfield, MI Operational
342 - Marquette, MI Operational
344 - Saginaw, MI Operational
348 - Grand Rapids, MI Operational
350 - Appleton, WI Operational
354 - Madison, WI Partial Outage
356 - Milwaukee, WI Operational
358 - Chicago, IL Operational
368 - Peoria, IL Operational
420 - Asheville, NC Operational
422 - Charlotte, NC Operational
424 - Greensboro, NC Operational
426 - Raleigh, NC Operational
428 - Wilmington, NC Operational
432 - Myrtle Beach, SC Operational
434 - Columbia, SC Operational
436 - Charleston, SC Operational
438 - Atlanta, GA Operational
440 - Savannah, GA Operational
442 - Augusta, GA Operational
446 - Macon, GA Operational
448 - Pensacola, FL Operational
452 - Jacksonville, FL Operational
454 - Gainesville, FL Operational
458 - Orlando, FL Operational
460 - Miami, FL Operational
462 - Louisville, KY Operational
468 - Memphis, TN Operational
470 - Nashville, TN Operational
472 - Chattanooga, TN Operational
474 - Knoxville, TN Operational
476 - Birmingham, AL Operational
477 - Huntsville, AL Operational
478 - Montgomery, AL Operational
480 - Mobile, AL Operational
482 - Jackson, MS Operational
486 - Shreveport, LA Operational
488 - Lake Charles, LA Operational
490 - New Orleans, LA Operational
492 - Baton Rouge, LA Operational
520 - St. Louis, MO Operational
522 - Springfield, MO Operational
524 - Kansas City, MO Operational
526 - Fort Smith, AR Operational
528 - Little Rock, AR Operational
532 - Wichita, KS Operational
534 - Topeka, KS Operational
536 - Oklahoma City, OK Operational
538 - Tulsa, OK Operational
540 - El Paso, TX Operational
542 - Midland, TX Operational
544 - Lubbock, TX Operational
546 - Amarillo, TX Operational
548 - Wichita Falls, TX Operational
550 - Abilene, TX Operational
552 - Dallas, TX Operational
554 - Longview, TX Operational
556 - Waco, TX Operational
558 - Austin, TX Operational
560 - Houston, TX Operational
562 - Beaumont, TX Operational
564 - Corpus Christi, TX Operational
566 - San Antonio, TX Operational
568 - Harlingen, TX Operational
620 - Rochester, MN Operational
624 - Duluth, MN Operational
626 - St. Cloud, MN Operational
628 - Minneapolis, MN Operational
632 - Des Moines, IA Operational
634 - Davenport, IA Operational
635 - Cedar Rapids, IA Operational
636 - Fargo, ND Operational
638 - Bismarck,ND Operational
640 - Sioux Falls, SD Operational
644 - Omaha, NE Operational
650 - Billings, MT Operational
652 - Boise, ID Operational
654 - Cheyenne, WY Operational
656 - Denver, CO Operational
658 - Colorado Springs, CO Operational
660 - Salt Lake City, UT Operational
664 - Albuquerque, NM Operational
666 - Phoenix, AZ Operational
668 - Tucson, AZ Operational
670 - Eugene, OR Operational
672 - Portland, OR Operational
674 - Seattle, WA Operational
676 - Spokane, WA Operational
720 - Reno, NV Operational
721 - Las Vegas, NV Operational
722 - San Francisco, CA Operational
724 - Chico, CA Operational
726 - Sacramento, CA Operational
728 - Fresno, CA Operational
730 - Los Angeles, CA Operational
732 - San Diego, CA Operational
734 - Bakersfield, CA Operational
736 - Monterey, CA Operational
738 - Stockton, CA Operational
740 - San Luis Obispo, CA Operational
920 - New Haven, CT Operational
922 - Cincinnati, OH Operational
923 - Mansfield, OH Operational
924 - Erie, PA Operational
927 - Harrisonburg, VA Operational
928 - Charlottesville, VA Operational
949 - Fayetteville, NC Operational
951 - Rocky Mount, NC Operational
952 - Tampa, FL Operational
953 - Tallahassee, FL Operational
956 - Johnson City, TN Operational
958 - Lincoln, NE Operational
973 - Palm Springs, CA Operational
974 - Rochester, NY Operational
Support Operational
Phone Support Operational
Ticketing Support Operational
Help Center Operational
Portals Operational
Bandwidth Dashboard Operational
Application Platform Dashboard Operational
9-1-1 Dashboard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

344 - Saginaw, MI
522 - Springfield, MO
546 - Amarillo, TX
550 - Abilene, TX
556 - Waco, TX

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Jun 18, 11:59 EDT
Bandwidth's downstream vendor will be performing maintenance to upgrade core routing. During the maintenance window there will be a period of downtime for inbound calls to Canadian telephone numbers.
Posted on Jun 15, 12:44 EDT
EVS (911) Maintenance - DFW Data Center Jun 28, 23:00 - Jun 29, 01:00 EDT
Bandwidth will be performing network EVS (911) maintenance in our DFW data center. While all steps have been taken to minimize impact to calls, Bandwidth advises that customers route all EVS (911) calls through the ATL data center for the duration of the maintenance to ensure no interruption in service.

There will be no impact to 911 provisioning during this maintenance.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Jun 15, 16:13 EDT
Past Incidents
Jun 20, 2021

No incidents reported today.

Jun 19, 2021
Completed - The scheduled maintenance has been completed.
Jun 19, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

640 - Sioux Falls, SD

We do not anticipate any service disruption to outbound calling during this maintenance.
Jun 18, 11:56 EDT
Jun 18, 2021
Completed - The scheduled maintenance has been completed.
Jun 18, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

324 - Worthington, OH
522 - Springfield, MO
620 - Rochester, MN
626 - St. Cloud, MN
636 - Fargo, ND

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jun 17, 12:02 EDT
Completed - The scheduled maintenance has been completed.
Jun 18, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 05:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect V1 SMS/MMS Messaging. There is a potential for inflight customer messages to be lost during this maintenance.
Jun 9, 15:27 EDT
Completed - The scheduled maintenance has been completed.
Jun 18, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
Jun 7, 12:49 EDT
Jun 17, 2021
Resolved - After continued monitoring, we consider this incident resolved.
Jun 17, 14:51 EDT
Monitoring - Bandwidth teams have worked to restore normal API behavior. We have observed callbacks and subscription APIs process as expected. We will continue to monitor for stability.
Jun 17, 14:09 EDT
Investigating - Bandwidth teams are currently investigating a delay in API notifications for Subscriptions and API Call Backs. All teams are currently engaged and working on this incident.
Jun 17, 13:43 EDT
Completed - The scheduled maintenance has been completed.
Jun 17, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
324 - Worthington, OH
334 - Fort Wayne, IN
338 - Bloomington, IN
620 - Rochester, MN
626 - St. Cloud, MN
636 - Fargo, ND
650 - Billings, MT
654 - Cheyenne, WY
922 - Cincinnati, OH
923 - Mansfield, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jun 16, 12:12 EDT
Jun 16, 2021
Completed - The scheduled maintenance has been completed.
Jun 16, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
640 - Sioux Falls, SD
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jun 15, 12:52 EDT
Completed - The scheduled maintenance has been completed.
Jun 16, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

-
-

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jun 15, 12:50 EDT
Jun 15, 2021
Completed - The scheduled maintenance has been completed.
Jun 15, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 00:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
442 - Augusta, GA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jun 14, 11:35 EDT
Jun 14, 2021
Completed - The scheduled maintenance has been completed.
Jun 14, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 06:30 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Jun 11, 17:04 EDT
Completed - The scheduled maintenance has been completed.
Jun 14, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 03:16 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

522 - Springfield, MO

We do not anticipate any service disruption to outbound calling during this maintenance.
Jun 11, 12:28 EDT
Completed - The scheduled maintenance has been completed.
Jun 14, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 05:01 EDT
Scheduled - Bandwidth will be performing maintenance on the V1 Voice Platform.
While all steps are being taken to reduce impact to services, customers may experience a brief disruption in updating the states of a call (answered, hangup) and a delay in Callback events.
Jun 3, 16:09 EDT
Jun 13, 2021

No incidents reported.

Jun 12, 2021
Resolved - Final: Our carrier has completed all necessary repairs (fiber cut/equipment failure) and Bandwidth can confirm all services are restored. This incident is being resolved.
Jun 12, 22:57 EDT
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Jun 12, 21:31 EDT
Update - We are continuing to investigate this issue.
Jun 12, 17:35 EDT
Investigating - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Jun 12, 13:56 EDT
Completed - The scheduled maintenance has been completed.
Jun 12, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 07:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
334 - Fort Wayne, IN
338 - Bloomington, IN
922 - Cincinnati, OH
927 - Harrisonburg, VA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jun 11, 12:31 EDT
Jun 11, 2021
Completed - The scheduled maintenance has been completed.
Jun 11, 09:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 03:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance in our LAX data center. While we are taking necessary steps to reduce impact to services, Bandwidth advises that customers route DLS services to their geo-redundant link to avoid any service interruption.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Jun 10, 17:42 EDT
Completed - The scheduled maintenance has been completed.
Jun 11, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jun 10, 17:40 EDT
Completed - The scheduled maintenance has been completed.
Jun 11, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 00:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
344 - Saginaw, MI
550 - Abilene, TX
640 - Sioux Falls, SD
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jun 10, 17:37 EDT
Jun 10, 2021
Completed - The scheduled maintenance has been completed.
Jun 10, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 19:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
256 - Clarksburg, WV
927 - Harrisonburg, VA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jun 9, 10:53 EDT
Jun 9, 2021
Completed - The scheduled maintenance has been completed.
Jun 9, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jun 8, 11:50 EDT
Completed - The scheduled maintenance has been completed.
Jun 9, 04:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 02:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jun 8, 16:36 EDT
Resolved - Final: Our carrier has completed all necessary repairs (fiber cut/equipment failure) and Bandwidth can confirm all services are restored. This incident is being resolved.
Jun 9, 00:39 EDT
Update - Update: Our carrier has identified a fiber cut and is working to complete repairs.
Jun 8, 22:24 EDT
Identified - Update: Our carrier has identified a fiber cut and is working to complete repairs.
Jun 8, 18:22 EDT
Investigating - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.
Jun 8, 14:22 EDT
Completed - The scheduled maintenance has been completed.
Jun 9, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance on the API V2 Voice platform. While all steps are being taken to minimize impact, customers may experience a temporary loss of the ability to create conferences, transcribe calls and record calls. All other calls and scenarios will not be affected.
May 27, 16:13 EDT
Jun 8, 2021
Resolved - Our vendor implemented a fix and we have confirmed stability on our end. We are considering this issue resolved.
Jun 8, 20:28 EDT
Investigating - We are currently investigating an issue with our vendor that is causing intermittent delivery failures for toll free MMS to ATT handsets. All relevant teams are currently engaged.
Jun 8, 19:23 EDT
Resolved - Bandwidth customers using our UC product may have received duplicate inbound calls via our JFK Data Center for a brief period of time. One call would be the valid call of the two duplicate calls, and the other would have been an invalid call with no party on the other end. Bandwidth teams have identified the cause of the issue and implemented a solution to resolve this incident. At this time the Bandwidth Network and UC Product suite are operating as expected.
Jun 8, 13:00 EDT
Completed - The scheduled maintenance has been completed.
Jun 8, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

640 - Sioux Falls, SD

We do not anticipate any service disruption to outbound calling during this maintenance.
Jun 7, 12:51 EDT
Jun 7, 2021
Completed - The scheduled maintenance has been completed.
Jun 7, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

434 - Columbia, SC

We do not anticipate any service disruption to outbound calling during this maintenance.
Jun 4, 11:51 EDT
Jun 6, 2021
Resolved - Our carrier has completed all necessary repairs (fiber cut/equipment failure) and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 06/06/2021 15:59 ET

Stop Time: 06/06/2021 16:14 ET
Jun 6, 22:34 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 6, 18:38 EDT
Investigating - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Jun 6, 16:45 EDT