Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Monitoring - Bandwidth is constantly monitoring our network during the duration of the COVID-19 impact.

**At this time, Bandwidth’s calling and messaging platforms are fully operational.*

As the world’s workforce increasingly shifts to telecommuting, there is a possibility of isolated congestion in local, wireless, and smaller markets outside of the Bandwidth platform. Our Network Operations Center is partnering with carriers to help resolve any congestion as we observe it. Our teams are fully staffed and ready to support you and your customers during this time.

If we can support you and your customers in any way during this unprecedented time, please reach out to us 24/7 at support.bandwidth.com or call us at 855-864-7776.
Mar 17, 14:30 EDT
Inbound Calling Services Operational
Inbound Calling (SIP) Operational
Inbound Calling - Canada (SIP) Operational
Toll-Free calling - Inbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Direct Link Services (DLS) Operational
Outbound Calling Services Operational
Outbound Calling (SIP) Operational
Toll-Free calling - Outbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Direct Link Services (DLS) Operational
Application Platform Add On Services Operational
Call Recording Operational
Transcriptions Operational
Text-to-Speech Operational
CNAM Lookup Operational
Messaging Services Operational
SMS Messaging (SMPP) Operational
MMS Messaging (MM4) Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
International Messaging (HTTP) Operational
REST APIs - HTTP SMS Messaging Operational
REST APIs - HTTP MMS Messaging Operational
Toll Free MMS - Inbound Operational
Toll Free MMS - Outbound Operational
Number Management Services Operational
New Number Ordering Operational
Number Porting Operational
Inbound Calling - Caller ID Lookup (CNAM) Operational
Line Feature Management ? Operational
9-1-1 Services Operational
9-1-1 Call Routing Service Operational
9-1-1 Provisioning Service Operational
DLR (Dynamic Location Routing) Operational
SIP Trunking Operational
Local Market Status ? Operational
120 - Portland, ME Operational
122 - Manchester, NH Operational
124 - Burlington, VT Operational
126 - Springfield, MA Operational
128 - Cambridge, MA Operational
130 - Providence, RI Operational
132 - New York City, NY Operational
133 - Poughkeepsie, NY Operational
134 - Albany, NY Operational
136 - Syracuse, NY Operational
138 - Binghamton, NY Operational
140 - Buffalo, NY Operational
220 - Pleasantville, NJ Operational
222 - Camden, NJ Operational
224 - Newark, NJ Operational
226 - Harrisburg, PA Operational
228 - Philadelphia, PA Operational
230 - Altoona, PA Operational
232 - Scranton, PA Operational
234 - Pittsburgh, PA Operational
236 - Washington, DC Operational
238 - Baltimore, MD Operational
240 - Frederick, MD Operational
244 - Roanoke, VA Operational
246 - Culpeper, VA Operational
248 - Richmond, VA Operational
250 - Lynchburg, VA Operational
252 - Norfolk, VA Operational
254 - Charleston, WV Operational
256 - Clarksburg, WV Operational
320 - Cleveland, OH Operational
322 - Youngstown, OH Operational
324 - Worthington, OH Operational
325 - Akron, OH Operational
326 - Toledo, OH Operational
328 - Dayton, OH Operational
330 - Evansville, IN Operational
332 - South Bend, IN Operational
334 - Fort Wayne, IN Operational
336 - Indianapolis, IN Operational
338 - Bloomington, IN Operational
340 - Southfield, MI Operational
342 - Marquette, MI Operational
344 - Saginaw, MI Operational
348 - Grand Rapids, MI Operational
350 - Appleton, WI Operational
354 - Madison, WI Operational
356 - Milwaukee, WI Operational
358 - Chicago, IL Operational
368 - Peoria, IL Operational
420 - Asheville, NC Operational
422 - Charlotte, NC Operational
424 - Greensboro, NC Operational
426 - Raleigh, NC Operational
428 - Wilmington, NC Operational
432 - Myrtle Beach, SC Operational
434 - Columbia, SC Operational
436 - Charleston, SC Operational
438 - Atlanta, GA Operational
440 - Savannah, GA Operational
442 - Augusta, GA Operational
446 - Macon, GA Operational
448 - Pensacola, FL Operational
452 - Jacksonville, FL Operational
454 - Gainesville, FL Operational
458 - Orlando, FL Operational
460 - Miami, FL Operational
462 - Louisville, KY Operational
468 - Memphis, TN Operational
470 - Nashville, TN Operational
472 - Chattanooga, TN Operational
474 - Knoxville, TN Operational
476 - Birmingham, AL Operational
477 - Huntsville, AL Operational
478 - Montgomery, AL Operational
480 - Mobile, AL Operational
482 - Jackson, MS Operational
486 - Shreveport, LA Operational
488 - Lake Charles, LA Operational
490 - New Orleans, LA Operational
492 - Baton Rouge, LA Operational
520 - St. Louis, MO Operational
522 - Springfield, MO Operational
524 - Kansas City, MO Operational
526 - Fort Smith, AR Operational
528 - Little Rock, AR Operational
532 - Wichita, KS Operational
534 - Topeka, KS Operational
536 - Oklahoma City, OK Operational
538 - Tulsa, OK Operational
540 - El Paso, TX Operational
542 - Midland, TX Operational
544 - Lubbock, TX Operational
546 - Amarillo, TX Operational
548 - Wichita Falls, TX Operational
550 - Abilene, TX Operational
552 - Dallas, TX Operational
554 - Longview, TX Operational
556 - Waco, TX Operational
558 - Austin, TX Operational
560 - Houston, TX Operational
562 - Beaumont, TX Operational
564 - Corpus Christi, TX Operational
566 - San Antonio, TX Operational
568 - Harlingen, TX Operational
620 - Rochester, MN Operational
624 - Duluth, MN Operational
626 - St. Cloud, MN Operational
628 - Minneapolis, MN Operational
632 - Des Moines, IA Operational
634 - Davenport, IA Operational
635 - Cedar Rapids, IA Operational
636 - Fargo, ND Operational
638 - Bismarck,ND Operational
640 - Sioux Falls, SD Operational
644 - Omaha, NE Operational
650 - Billings, MT Operational
652 - Boise, ID Operational
654 - Cheyenne, WY Operational
656 - Denver, CO Operational
658 - Colorado Springs, CO Operational
660 - Salt Lake City, UT Operational
664 - Albuquerque, NM Operational
666 - Phoenix, AZ Operational
668 - Tucson, AZ Operational
670 - Eugene, OR Operational
672 - Portland, OR Operational
674 - Seattle, WA Operational
676 - Spokane, WA Operational
720 - Reno, NV Operational
721 - Las Vegas, NV Operational
722 - San Francisco, CA Operational
724 - Chico, CA Operational
726 - Sacramento, CA Operational
728 - Fresno, CA Operational
730 - Los Angeles, CA Operational
732 - San Diego, CA Operational
734 - Bakersfield, CA Operational
736 - Monterey, CA Operational
738 - Stockton, CA Operational
740 - San Luis Obispo, CA Operational
920 - New Haven, CT Operational
922 - Cincinnati, OH Operational
923 - Mansfield, OH Operational
924 - Erie, PA Operational
927 - Harrisonburg, VA Operational
928 - Charlottesville, VA Operational
949 - Fayetteville, NC Operational
951 - Rocky Mount, NC Operational
952 - Tampa, FL Operational
953 - Tallahassee, FL Operational
956 - Johnson City, TN Operational
958 - Lincoln, NE Operational
973 - Palm Springs, CA Operational
974 - Rochester, NY Operational
Support Operational
Phone Support Operational
Ticketing Support Operational
Help Center Operational
Portals Operational
Bandwidth Dashboard Operational
Application Platform Dashboard Operational
9-1-1 Dashboard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Local Market Maintenance - 244 - Roanoke, VA Apr 3, 23:00 - Apr 4, 06:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

244 - Roanoke, VA

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on Apr 3, 08:42 EDT
Local Market Maintenance - 244 - Roanoke, VA Apr 4, 23:00 - Apr 5, 06:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

244 - Roanoke, VA

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on Apr 3, 08:46 EDT
Local Market Maintenance - 244 - Roanoke, VA Apr 5, 23:00 - Apr 6, 06:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

244 - Roanoke, VA

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on Apr 3, 08:48 EDT
Messaging Maintenance - SMS Apr 6, 02:00-06:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Posted on Apr 3, 09:09 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS & MMS messaging platforms. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS & MMS messages.
Posted on Apr 3, 09:51 EDT
SMS Messaging Maintenance - LAX Apr 8, 00:00-03:00 EDT
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Mar 27, 10:48 EDT
SMS Messaging Maintenance - DFW Apr 10, 00:00-03:00 EDT
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.

All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Mar 27, 10:59 EDT
Past Incidents
Apr 3, 2020
Completed - The scheduled maintenance has been completed.
Apr 3, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 02:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

620 - Rochester, MN
626 - St. Cloud, MN
636 - Fargo, ND

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Apr 1, 09:46 EDT
Apr 2, 2020
Resolved - Bandwidth is confirming the issue delaying search capabilities in the EVS Dash Portal has been resolved and the the portal is now operating at normal capacity.
Apr 2, 07:55 EDT
Update - Bandwidth has identified the cause of the delay and we're continuing to work on returning functionality to normal levels. At this time there is still a delay with searching E911 endpoints in the EVS Dash Portal, but customers are able to provision 911 Endpoints without incident. 911 calls are completing as expected.
Apr 1, 21:01 EDT
Identified - Bandwidth has identified the cause of the delay and we're working to return functionality to normal levels. At this time there is still a delay with searching E911 endpoints in the EVS Dash Portal, but customers are able to provision 911 Endpoints without incident. 911 calls are completing as expected.
Apr 1, 18:02 EDT
Update - Bandwidth is continuing to investigate an issue within the EVS Dash Portal causing a delay in 911 Endpoint Searching. Customers are able to provision 911 Endpoints without incident. 911 calls are completing as expected.
Apr 1, 16:36 EDT
Investigating - Bandwidth is currently investigating an issue within the EVS Dash Portal causing a delay in 911 Endpoint Searching. Customers are able to provision 911 Endpoints without incident. 911 calls are completing as expected.
Apr 1, 15:20 EDT
Completed - The scheduled maintenance has been completed.
Apr 2, 03:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS & MMS messaging platforms. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS & MMS messages may be encountered.
Mar 31, 16:22 EDT
Mar 31, 2020
Resolved - Final: Carrier completed fiber cut repairs.

Start Time: 5:01 AM ET
Stop Time: 6:15 PM ET
Mar 31, 21:57 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 31, 20:04 EDT
Investigating - Update: Our carrier has completed the fiber cut repair, services back up as of 6:16 PM ET.
Mar 31, 20:03 EDT
Update - Update: Our carrier has identified a fiber cut and working to complete repairs.
Mar 31, 16:31 EDT
Update - Update: Our carrier has identified a fiber cut and is working to complete repairs.
Mar 31, 13:00 EDT
Update - Update: Our carrier is continuing to isolate the cause of this incident.
Mar 31, 09:00 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Mar 31, 05:01 EDT
Completed - The scheduled maintenance has been completed.
Mar 31, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

522 - Springfield, MO

We do not anticipate any service disruption to outbound calling during this maintenance.
Mar 27, 17:56 EDT
Mar 30, 2020
Resolved - Bandwidth has received confirmation from our porting vendor the issue has been resolved, and we've seen industry activation and access restored to normal operating levels. Bandwidth is considering this issue resolved.
Mar 30, 22:09 EDT
Monitoring - Bandwidth is now seeing activations complete properly in the industry for scheduled activation and queued orders from this incident. Bandwidth is monitoring the situation for any changes as well as resolution confirmation from our vendor.
Mar 30, 19:48 EDT
Update - Bandwidth is continuing to investigate port activation and modification issues related to a porting vendor incident. We are seeing intermittent delays and failures for both port completion and port modifications. We're continuing to escalate with our vendor for a resolution. We'll provide an update by 8am EST on 3/31 unless we receive an update sooner.
Mar 30, 18:02 EDT
Update - Bandwidth is continuing to investigate port activation and modification issues related to a porting vendor incident. We are seeing intermittent delays and failures for both port completion and port modifications. We're continuing to escalate with our vendor for a resolution.
Mar 30, 16:03 EDT
Update - Bandwidth is continuing to investigate port activation and modification issues related to a porting vendor incident. We are seeing intermittent delays and failures for both port completion and port modifications.
Mar 30, 14:12 EDT
Investigating - Bandwidth is currently investigating port activation and modification issues related to a porting vendor incident. We are seeing intermittent delays and failures for both port completion and port modifications.
Mar 30, 12:57 EDT
Resolved - Final:Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time:3/29/20 17:05 ET
Stop Time:3/30/20 20:54 ET
Mar 30, 20:54 EDT
Monitoring - Update:The fiber cut has been repaired and you should begin to see services restored.
Mar 30, 16:43 EDT
Update - Update:Our carrier has identified a fiber cut. A fiber splicing crew continues to work on this to complete repairs. An ETR has not been provided at this time
Mar 30, 13:00 EDT
Identified - Update:Our carrier has identified a fiber cut. A fiber splicing crew continues to work on this to complete repairs. An ETR has not been provided at this time.
Mar 30, 09:00 EDT
Investigating - Update:Our carrier has identified a fiber cut. A fiber splicing crew continues to work on this to complete repairs. An ETR has not been provided at this time.
Mar 30, 05:00 EDT
Update - Update:We are currently working with our carrier for resolution.
Mar 30, 01:17 EDT
Update - We are continuing to work on a fix for this issue.
Mar 29, 20:51 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Mar 29, 17:12 EDT
Completed - The scheduled maintenance has been completed.
Mar 30, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Mar 27, 18:00 EDT
Completed - The scheduled maintenance has been completed.
Mar 30, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 02:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Mar 27, 12:33 EDT
Mar 29, 2020
Completed - The scheduled maintenance has been completed.
Mar 29, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 10:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

620 - Rochester, MN
626 - St. Cloud, MN
636 - Fargo, ND
650 - Billings, MT
654 - Cheyenne, WY

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Mar 27, 12:29 EDT
Completed - The scheduled maintenance has been completed.
Mar 29, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 01:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Mar 27, 08:53 EDT
Mar 28, 2020
Completed - The scheduled maintenance has been completed.
Mar 28, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 07:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
922 - Cincinnati, OH
927 - Harrisonburg, VA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Mar 26, 09:23 EDT
Completed - The scheduled maintenance has been completed.
Mar 28, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 01:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

526 - Fort Smith, AR

We do not anticipate any service disruption to outbound calling during this maintenance.
Mar 26, 09:39 EDT
Mar 27, 2020
Completed - The scheduled maintenance has been completed.
Mar 27, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

256 - Clarksburg, WV
526 - Fort Smith, AR

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Mar 25, 08:26 EDT
Completed - The scheduled maintenance has been completed.
Mar 27, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

923 - Mansfield, OH

We do not anticipate any service disruption to outbound calling during this maintenance.
Mar 24, 11:19 EDT
Mar 26, 2020
Completed - The scheduled maintenance has been completed.
Mar 26, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

220 - Pleasantville, NJ
344 - Saginaw, MI
442 - Augusta, GA
522 - Springfield, MO
550 - Abilene, TX

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Mar 24, 11:49 EDT
Completed - The scheduled maintenance has been completed.
Mar 26, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 21:30 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS & MMS messaging platforms. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS & MMS messages may be encountered.
Mar 24, 09:37 EDT
Mar 25, 2020
Completed - The scheduled maintenance has been completed.
Mar 25, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

220 - Pleasantville, NJ
344 - Saginaw, MI
442 - Augusta, GA
550 - Abilene, TX

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Mar 23, 10:49 EDT
Completed - The scheduled maintenance has been completed.
Mar 25, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 02:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Mar 24, 08:29 EDT
Completed - The scheduled maintenance has been completed.
Mar 25, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 21:30 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS & MMS messaging platforms. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS & MMS messages may be encountered.
Mar 24, 08:42 EDT
Mar 24, 2020
Completed - The scheduled maintenance has been completed.
Mar 24, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

220 - Pleasantville, NJ
254 - Charleston, WV
342 - Marquette, MI
540 - El Paso, TX
550 - Abilene, TX
624 - Duluth, MN
923 - Mansfield, OH
927 - Harrisonburg, VA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Mar 23, 10:29 EDT
Completed - The scheduled maintenance has been completed.
Mar 24, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 00:00 EDT
Scheduled - Bandwidth will be performing network EVS (911) maintenance in our DFW data center. While all steps have been taken to minimize impact to calls, Bandwidth advises that customers route all EVS (911) calls through the ATL data center for the duration of the maintenance to ensure no interruption in service.

There will be no impact to 911 provisioning during this maintenance.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Mar 12, 18:12 EDT
Mar 23, 2020
Completed - The scheduled maintenance has been completed.
Mar 23, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

540 - El Paso, TX

We do not anticipate any service disruption to outbound calling during this maintenance.
Mar 20, 09:43 EDT
Mar 22, 2020

No incidents reported.

Mar 21, 2020
Completed - The scheduled maintenance has been completed.
Mar 21, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 06:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Mar 19, 08:16 EDT
Mar 20, 2020
Completed - The scheduled maintenance has been completed.
Mar 20, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
338 - Bloomington, IN
442 - Augusta, GA
922 - Cincinnati, OH
923 - Mansfield, OH
927 - Harrisonburg, VA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Mar 18, 16:59 EDT
Completed - The scheduled maintenance has been completed.
Mar 20, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 22:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
338 - Bloomington, IN
922 - Cincinnati, OH
923 - Mansfield, OH
927 - Harrisonburg, VA


We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Mar 17, 09:56 EDT
Resolved - Our industry vendor has implemented a fix to resolve MMS delays. We now consider this incident resolved.
Mar 20, 02:02 EDT
Update - We are continuing to investigate alongside our vendor. We’ll provide another update tomorrow at 8 am EST.
Mar 19, 21:33 EDT
Update - We are continuing to investigate.
Mar 19, 19:53 EDT
Update - We are continuing to investigate alongside our vendor.
Mar 19, 18:26 EDT
Update - We are continuing to investigate alongside our vendor.
Mar 19, 17:23 EDT
Update - We are continuing to investigate this issue.
Mar 19, 16:24 EDT
Investigating - Bandwidth is investigating inbound and outbound MMS delays impacting the V2 platform. All relevant teams are engaged.
Mar 19, 15:43 EDT