Status

All Systems Operational

Status

Under Maintenance

Status

Degraded Performance

Status

Partial Outage

Status

Major Outage


Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Update - Update: Our carrier is continuing to isolate the cause of this incident.
Apr 26, 05:33 EDT
Update - Update: Our carrier is continuing to isolate the cause of this incident.
Apr 26, 01:27 EDT
Update - Update: Our carrier is continuing to isolate the cause of this incident.
Apr 25, 21:25 EDT
Update - Update: Our carrier is continuing to isolate the cause of this incident.
Apr 25, 17:25 EDT
Identified - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.
Apr 25, 13:19 EDT
Update - Our carrier technician has arrived on site.
Apr 26, 04:29 EDT
Update - Our carrier technician is en-route to replace the defective hardware. Currently no eta
Apr 26, 00:25 EDT
Identified - Update: Our carrier has identified an equipment issue and is working to complete replacement.
Apr 25, 20:24 EDT
Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.
Apr 25, 20:23 EDT
Inbound Calling Services Operational
Inbound Calling (SIP) Operational
Inbound Calling - Canada (SIP) Operational
Toll-Free calling - Inbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Outbound Calling Services Operational
Outbound Calling (SIP) Operational
Toll-Free calling - Outbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Application Platform Add On Services Operational
Call Recording Operational
Transcriptions Operational
Text-to-Speech Operational
CNAM Lookup Operational
Messaging Services Operational
SMS Messaging (SMPP) Operational
MMS Messaging (MM4) Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
International Messaging (HTTP) Operational
REST APIs - HTTP SMS Messaging Operational
REST APIs - HTTP MMS Messaging Operational
Number Management Services Operational
New Number Ordering Operational
Number Porting Operational
Inbound Calling - Caller ID Lookup (CNAM) Operational
Line Feature Management ? Operational
9-1-1 Services Operational
9-1-1 Call Routing Service Operational
9-1-1 Provisioning Service Operational
DLR (Dynamic Location Routing) Operational
SIP Trunking Operational
Local Market Status ? Partial Outage
120 - Portland, ME Operational
122 - Manchester, NH Operational
124 - Burlington, VT Operational
126 - Springfield, MA Operational
128 - Cambridge, MA Operational
130 - Providence, RI Operational
132 - New York City, NY Operational
133 - Poughkeepsie, NY Operational
134 - Albany, NY Operational
136 - Syracuse, NY Operational
138 - Binghamton, NY Operational
140 - Buffalo, NY Operational
220 - Pleasantville, NJ Operational
222 - Camden, NJ Operational
224 - Newark, NJ Operational
226 - Harrisburg, PA Operational
228 - Philadelphia, PA Operational
230 - Altoona, PA Operational
232 - Scranton, PA Operational
234 - Pittsburgh, PA Operational
236 - Washington, DC Operational
238 - Baltimore, MD Operational
240 - Frederick, MD Operational
244 - Roanoke, VA Operational
246 - Culpeper, VA Operational
248 - Richmond, VA Operational
250 - Lynchburg, VA Operational
252 - Norfolk, VA Operational
254 - Charleston, WV Operational
256 - Clarksburg, WV Operational
320 - Cleveland, OH Operational
322 - Youngstown, OH Operational
324 - Worthington, OH Operational
325 - Akron, OH Operational
326 - Toledo, OH Operational
328 - Dayton, OH Operational
330 - Evansville, IN Operational
332 - South Bend, IN Operational
334 - Fort Wayne, IN Operational
336 - Indianapolis, IN Operational
338 - Bloomington, IN Partial Outage
340 - Southfield, MI Operational
342 - Marquette, MI Operational
344 - Saginaw, MI Operational
348 - Grand Rapids, MI Operational
350 - Appleton, WI Operational
354 - Madison, WI Operational
356 - Milwaukee, WI Operational
358 - Chicago, IL Operational
368 - Peoria, IL Operational
420 - Asheville, NC Operational
422 - Charlotte, NC Operational
424 - Greensboro, NC Operational
426 - Raleigh, NC Operational
428 - Wilmington, NC Operational
432 - Myrtle Beach, SC Operational
434 - Columbia, SC Operational
436 - Charleston, SC Operational
438 - Atlanta, GA Operational
440 - Savannah, GA Operational
442 - Augusta, GA Operational
446 - Macon, GA Operational
448 - Pensacola, FL Operational
452 - Jacksonville, FL Operational
454 - Gainesville, FL Operational
458 - Orlando, FL Operational
460 - Miami, FL Operational
462 - Louisville, KY Operational
468 - Memphis, TN Operational
470 - Nashville, TN Operational
472 - Chattanooga, TN Operational
474 - Knoxville, TN Operational
476 - Birmingham, AL Operational
477 - Huntsville, AL Operational
478 - Montgomery, AL Operational
480 - Mobile, AL Operational
482 - Jackson, MS Operational
486 - Shreveport, LA Operational
488 - Lake Charles, LA Operational
490 - New Orleans, LA Operational
492 - Baton Rouge, LA Operational
520 - St. Louis, MO Operational
522 - Springfield, MO Operational
524 - Kansas City, MO Operational
526 - Fort Smith, AR Operational
528 - Little Rock, AR Operational
532 - Wichita, KS Operational
534 - Topeka, KS Operational
536 - Oklahoma City, OK Operational
538 - Tulsa, OK Operational
540 - El Paso, TX Operational
542 - Midland, TX Operational
544 - Lubbock, TX Operational
546 - Amarillo, TX Operational
548 - Wichita Falls, TX Operational
550 - Abilene, TX Operational
552 - Dallas, TX Operational
554 - Longview, TX Operational
556 - Waco, TX Operational
558 - Austin, TX Operational
560 - Houston, TX Operational
562 - Beaumont, TX Operational
564 - Corpus Christi, TX Operational
566 - San Antonio, TX Operational
568 - Harlingen, TX Operational
620 - Rochester, MN Operational
624 - Duluth, MN Operational
626 - St. Cloud, MN Operational
628 - Minneapolis, MN Operational
632 - Des Moines, IA Operational
634 - Davenport, IA Operational
635 - Cedar Rapids, IA Operational
636 - Fargo, ND Operational
638 - Bismarck,ND Operational
640 - Sioux Falls, SD Operational
644 - Omaha, NE Operational
650 - Billings, MT Operational
652 - Boise, ID Operational
654 - Cheyenne, WY Operational
656 - Denver, CO Operational
658 - Colorado Springs, CO Operational
660 - Salt Lake City, UT Operational
664 - Albuquerque, NM Operational
666 - Phoenix, AZ Operational
668 - Tucson, AZ Operational
670 - Eugene, OR Operational
672 - Portland, OR Operational
674 - Seattle, WA Operational
676 - Spokane, WA Operational
720 - Reno, NV Operational
721 - Las Vegas, NV Operational
722 - San Francisco, CA Operational
724 - Chico, CA Operational
726 - Sacramento, CA Operational
728 - Fresno, CA Operational
730 - Los Angeles, CA Operational
732 - San Diego, CA Operational
734 - Bakersfield, CA Operational
736 - Monterey, CA Operational
738 - Stockton, CA Operational
740 - San Luis Obispo, CA Operational
920 - New Haven, CT Operational
922 - Cincinnati, OH Operational
923 - Mansfield, OH Partial Outage
924 - Erie, PA Operational
927 - Harrisonburg, VA Operational
928 - Charlottesville, VA Operational
949 - Fayetteville, NC Operational
951 - Rocky Mount, NC Operational
952 - Tampa, FL Operational
953 - Tallahassee, FL Operational
956 - Johnson City, TN Operational
958 - Lincoln, NE Operational
973 - Palm Springs, CA Operational
974 - Rochester, NY Operational
Support Operational
Phone Support Operational
Ticketing Support Operational
Help Center Operational
Portals Operational
Bandwidth Dashboard Operational
Application Platform Dashboard Operational
9-1-1 Dashboard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Local Market Maintenance - Multiple Markets May 2, 23:00 - May 3, 05:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

244 - Roanoke, VA
250 - Lynchburg, VA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Apr 22, 08:29 EDT
Past Incidents
Apr 25, 2019
Completed - The scheduled maintenance has been completed.
Apr 25, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 22:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free messages may be encountered.
Apr 23, 08:37 EDT
Completed - The scheduled maintenance has been completed.
Apr 25, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local market for the duration of the maintenance:

250 - Lynchburg, VA

We do not anticipate any service disruption to outbound calling from this market during this maintenance.
Apr 22, 10:08 EDT
Completed - The scheduled maintenance has been completed.
Apr 25, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect the Toll Free messaging platform. During this maintenance window, there is potential for brief periods of latency on inbound and outbound messages.
Apr 16, 08:17 EDT
Apr 24, 2019
Completed - The scheduled maintenance has been completed.
Apr 24, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 02:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.

All delayed messages will be queued and delivered at the conclusion of the maintenance.
Apr 23, 13:57 EDT
Completed - The scheduled maintenance has been completed.
Apr 24, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 22:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free messages may be encountered.
Apr 23, 08:35 EDT
Completed - The scheduled maintenance has been completed.
Apr 24, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 00:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 18, 13:35 EDT
Scheduled - Bandwidth will be performing urgent network maintenance in our JFK data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the JFK data center.

Inbound Voice (origination) calls: We anticipate service disruption for a small portion of inbound calls in the following local markets:

120 - Portland, ME
122 - Manchester, NH
124 - Burlington, VT
126 - Springfield, MA
133 - Poughkeepsie, NY
138 - Binghamton, NY
220 - Pleasantville, NJ
246 - Culpeper, VA
250 - Lynchburg, VA
254 - Charleston, WV
256 - Clarksburg, WV
322 - Youngstown, OH
326 - Toledo, OH
330 - Evansville, IN
334 - Fort Wayne, IN
354 - Madison, WI
434 - Columbia, SC
923 - Mansfield, OH
927 - Harrisonburg, VA
928 - Charlottesville, VA
956 - Johnson City, TN
974 - Rochester, NY

The following services will not be impacted during the maintenance:
Outbound Voice (termination) calls
Emergency (911) Voice Calling
SMS/MMS Messaging
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Apr 16, 08:21 EDT
Completed - The scheduled maintenance has been completed.
Apr 24, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local market for the duration of the maintenance:

250 - Lynchburg, VA

We do not anticipate any service disruption to outbound calling from this market during this maintenance.
Apr 22, 10:05 EDT
Completed - The scheduled maintenance has been completed.
Apr 24, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 02:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.

All delayed messages will be queued and delivered at the conclusion of the maintenance.
Apr 23, 17:36 EDT
Apr 23, 2019
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 04/22/2019 - 10:01 AM ET

Stop Time: 04/23/2019 - 6:29 AM ET
Apr 23, 10:46 EDT
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Apr 23, 06:52 EDT
Update - Update: Our carrier continues to work to isolate the issue causing this incident.
Apr 23, 02:44 EDT
Update - Update: Our carrier is continuing to isolate the cause of this incident.
Apr 22, 22:45 EDT
Update - Update: Our carrier is continuing to isolate the cause of this incident.
Apr 22, 18:39 EDT
Update - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We continue to work with our carrier to identify and correct the issue.
Apr 22, 14:38 EDT
Investigating - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Apr 22, 10:33 EDT
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 04/22/2019 01:35 ET
Stop Time: 04/22/2019 10:10 ET
Apr 23, 05:47 EDT
Update - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Apr 23, 02:38 EDT
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Apr 22, 22:37 EDT
Update - Update: Our carrier is continuing to isolate the cause of this incident.
Apr 22, 19:37 EDT
Identified - We have observed additional impact to this market and have engaged our carrier.
Apr 22, 15:35 EDT
Monitoring - We have observed services in this market have recovered. Our carrier identified a local power outage and is working to finalize repairs.

This incident will be resolved when we confirm all repairs are complete
Apr 22, 13:11 EDT
Update - Update: Our carrier has identified a local power outage and is working to complete repairs.
Apr 22, 10:33 EDT
Identified - Update: Our carrier has identified a local power outage and is working to complete repairs.
Apr 22, 06:38 EDT
Investigating - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Apr 22, 02:40 EDT
Apr 22, 2019
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 04/22/2019 01:15 AM ET
Stop Time: 04/22/2019 08:25 AM ET
Apr 22, 23:48 EDT
Update - We have observed services in this market have recovered. Our carrier identified a local power outage and is working to finalize repairs.

This incident will be resolved when we confirm all repairs are complete.
Apr 22, 21:06 EDT
Update - We have observed services in this market have recovered. Our carrier identified a local power outage and is working to finalize repairs.

This incident will be resolved when we confirm all repairs are complete
Apr 22, 17:06 EDT
Monitoring - We have observed services in this market have recovered. Our carrier identified a local power outage and is working to finalize repairs.

This incident will be resolved when we confirm all repairs are complete
Apr 22, 13:12 EDT
Identified - Update: Our carrier has identified a local power outage and is working to complete repairs.
Apr 22, 10:31 EDT
Investigating - Update: Our carrier continues to work to isolate the issue causing this incident.
Apr 22, 06:11 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Apr 22, 02:15 EDT
Apr 21, 2019
Resolved - Final: Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 4/19/19 20:19
Stop Time: 4/21/19 11:39
Apr 21, 11:40 EDT
Monitoring - Update: We have observed services in this market have recovered. This incident will be resolved when we confirm all repairs are complete
Apr 21, 07:53 EDT
Update - We are experiencing a transport issue on the Bandwidth network intermittently affecting your inbound origination service only. We continue to work with our carrier to resolve the issue.
Apr 21, 04:09 EDT
Update - We are experiencing a transport issue on the Bandwidth network intermittently affecting your inbound origination service only. We continue to work with our carrier to resolve the issue.
Apr 21, 00:09 EDT
Update - We are experiencing a transport issue on the Bandwidth network intermittently affecting your inbound origination service only. We continue to work with our carrier to resolve the issue.
Apr 20, 20:07 EDT
Update - We are experiencing a transport issue on the Bandwidth network intermittently affecting your inbound origination service only. We continue to work with our carrier to resolve the issue.
Apr 20, 15:57 EDT
Update - We are experiencing a transport issue on the Bandwidth network intermittently affecting your inbound origination service only. We continue to work with our carrier to resolve the issue.
Apr 20, 11:58 EDT
Update - We are experiencing a transport issue on the Bandwidth network intermittently affecting your inbound origination service only. We are still investigating with our carrier on this issue.
Apr 20, 08:19 EDT
Update - We continue to investigate this issue.Currently there is no ettr.
Apr 20, 04:15 EDT
Update - We are continuing to investigate this issue.
Apr 20, 00:21 EDT
Update - We are continuing to investigate this issue.
Apr 19, 20:21 EDT
Investigating - We are experiencing a transport issue on the Bandwidth network intermittently affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Apr 19, 20:19 EDT
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 04/20/2019 06:14 ET
Stop Time: 04/20/2019 10:56 ET
Apr 21, 05:31 EDT
Update - Update: Our carrier continues to work to isolate the issue causing this incident.
Apr 20, 22:20 EDT
Investigating - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Apr 20, 18:19 EDT
Apr 20, 2019
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 8:25 AM EST

Stop Time: 9:40 AM EST
Apr 20, 15:34 EDT
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Apr 20, 13:18 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Apr 20, 08:58 EDT
Apr 19, 2019
Resolved - Bandwidth can confirm services are stable. This incident is being resolved.

Start Time: 4/18/2019 4:41:00 AM GMT

Stop Time: 4/18/2019 2:52:00 PM GMT
Apr 19, 12:34 EDT
Update - Services remain stable while we wait for a completion of repair from our carrier.
Apr 19, 08:33 EDT
Update - Services remain stable while we wait for a completion of repair from our carrier.
Apr 19, 04:33 EDT
Update - We observe services to your region have restored. We will resolve this once our carrier issues a completion of repair.
Apr 19, 00:36 EDT
Update - We observe services to your region have restored. We will continue to work with our carrier and will notify when repairs are complete.
Apr 18, 21:07 EDT
Monitoring - We observe services to your region have restored. We will continue to work with our carrier and will notify when repairs are complete.
Apr 18, 16:39 EDT
Update - Update: Our carrier has identified the issue and is working to resolve the trouble affecting your services.
Apr 18, 14:06 EDT
Update - Update: Our carrier has identified the issue and is working to resolve the trouble affecting your services.
Apr 18, 09:18 EDT
Update - Update: Our carrier has identified the issue and is working to resolve the trouble affecting your services.
Apr 18, 05:47 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Apr 18, 01:45 EDT
Apr 17, 2019
Resolved - Service has remained stable and uninterrupted since 07:00 GMT. We are continuing to pursue an RFO with the carrier, but at this time the incident is resolved.
Apr 17, 09:49 EDT
Update - We are continuing to monitor for any further issues.
Apr 17, 09:00 EDT
Update - Service has remained stable since our last update. We are continuing to follow up with our upstream provider to ensure that service will not be interrupted further.
Apr 17, 08:55 EDT
Monitoring - We are observing services to be restored however we will continue to follow up with our carrier to ensure all repairs are completed.
Apr 17, 05:08 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Apr 17, 02:01 EDT
Apr 16, 2019
Resolved - Bandwidth has seen further stabilization of the Bandwidth Dashboard and API's. We now consider this incident resolved
Apr 16, 11:14 EDT
Monitoring - Bandwidth has seen the portal and API's resume functionality as expected. We continue to monitor for stability.
Apr 16, 09:56 EDT
Investigating - Bandwidth is currently investigating an impairment affecting our Dashboard Portal & API Calls. All teams are currently engaged.
Apr 16, 09:48 EDT
Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 04/12/2019 15:21 GMT (11:21 EDT)

Stop Time: 04/13/2019 15:17 GMT (11:17 EDT)
Apr 13, 12:04 EDT
Monitoring - Our carrier's splicers have isolated the problem fiber and have corrected the issue. We observe your region restored. We will update this page when we receive an official hands off from our carrier.
Apr 13, 08:07 EDT
Update - Carrier reports splicing is ongoing to repair fiber cut. We will continue to work with our carrier until this issue is resolved.
Apr 13, 04:16 EDT
Update - Crews are on site to repair a fiber cut affecting your service. We will continue to work with our carrier through resolution.
Apr 13, 00:23 EDT
Update - Update: Our carrier has identified a fiber cut and is working to complete repairs.
Apr 12, 20:26 EDT
Identified - Update: Our carrier has identified a fiber cut and is working to complete repairs.
Apr 12, 16:28 EDT
Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.
Apr 12, 11:33 EDT