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Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

    • Local Market Maintenance - Singapore
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jul 04, 2026 - 13:00 EDT
    Scheduled - Bandwidth's provider will be performing maintenance in our Singapore market.
    During the maintenance there may be a brief disruption to a portion of inbound and outbound calls.
    Jul 4, 2026 13:00-17:00 EDT
    United States Inbound Calling Services Operational
    Inbound Calling (SIP) - United States Operational
    Toll-Free calling - Inbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Operational
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    United States Outbound Calling Services Operational
    Outbound Calling (SIP) - United States Operational
    Toll-Free calling - Outbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Operational
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    Hosted Signing Service - US Operational
    United States V2 Application Add On Services Operational
    Call Recording Operational
    Transcriptions Operational
    Text-to-Speech Operational
    CNAM Lookup Operational
    United States Messaging Services Operational
    SMS Messaging (SMPP) Operational
    MMS Messaging (MM4) Operational
    Toll-Free SMS - Inbound Operational
    Toll-Free SMS - Outbound Operational
    International Messaging (HTTP) Operational
    REST APIs - HTTP SMS Messaging Operational
    REST APIs - HTTP MMS Messaging Operational
    Toll Free MMS - Inbound Operational
    Toll Free MMS - Outbound Operational
    International A2P Messaging Operational
    International A2P Platform (SMPP) Operational
    International A2P Platform (HTTP) Operational
    International A2P Messaging Regional Connectivity Operational
    Latin America Operational
    APAC Operational
    Europe Operational
    Middle East & Africa Operational
    Insights Operational
    Messaging Insights Dashboard Operational
    Message Log API Operational
    Number Management Services Operational
    New Number Ordering Operational
    Number Porting Operational
    Inbound Calling - Caller ID Lookup (CNAM) Operational
    Line Feature Management Operational
    Phone Number Lookup API Operational
    Call Assure Operational
    9-1-1 Services Operational
    9-1-1 Call Routing Service Operational
    9-1-1 Provisioning Service Operational
    DLR (Dynamic Location Routing) Operational
    Direct Network Connection Operational
    Network Expansion Service (NES) Operational
    Inbound Direct Link Services (DLS) Operational
    Outbound Direct Link Services (DLS) Operational
    Virtual (cloud) Connection Service Operational
    Support Operational
    Phone Support Operational
    Ticketing Support Operational
    Help Center Operational
    Portals Operational
    Bandwidth App Operational
    9-1-1 Dashboard Operational
    Bandwidth International (fka Voxbone) Portal Operational
    Argentina Calling Services Operational
    Inbound Calling- Argentina Operational
    Outbound Calling- Argentina Operational
    Australia Calling Services Operational
    Inbound Calling- Australia Operational
    Outbound Calling- Australia Operational
    Emergency Calling- Australia Operational
    Austria Calling Services Operational
    Inbound Calling - Austria Operational
    Outbound Calling - Austria Operational
    Emergency Calling - Austria Operational
    Belgium Calling Services Operational
    Inbound Calling - Belgium Operational
    Outbound Calling - Belgium Operational
    Emergency Calling - Belgium Operational
    Brazil Calling Services Operational
    Inbound Calling- Brazil Operational
    Bulgaria Calling Services Operational
    Inbound Calling - Bulgaria Operational
    Outbound Calling - Bulgaria Operational
    Emergency Calling - Bulgaria Operational
    Canada Calling Services Operational
    Inbound Calling - Canada (SIP) Operational
    Chile Calling Services Operational
    Inbound Calling- Chile Operational
    China Calling Services Operational
    Inbound Calling- China Operational
    Colombia Calling Services Operational
    Inbound Calling- Colombia Operational
    Croatia Calling Services Operational
    Inbound Calling - Croatia Operational
    Outbound Calling - Croatia Operational
    Emergency Calling - Croatia Operational
    Cyprus Calling Services Operational
    Inbound Calling - Cyprus Operational
    Outbound Calling - Cyprus Operational
    Emergency Calling - Cyprus Operational
    Czech Republic Calling Services Operational
    Inbound Calling - Czech Republic Operational
    Outbound Calling - Czech Republic Operational
    Emergency Calling - Czech Republic Operational
    Denmark Calling Services Operational
    Inbound Calling - Denmark Operational
    Outbound Calling - Denmark Operational
    Emergency Calling - Denmark Operational
    Dominican Republic Calling Services Operational
    Inbound Calling - Dominican Republic (SIP) Operational
    Egypt Calling Services Operational
    Inbound Calling - Egypt Operational
    El Salvador Calling Services Operational
    Inbound Calling- El Salvador Operational
    Estonia Calling Services Operational
    Inbound Calling - Estonia Operational
    Outbound Calling - Estonia Operational
    Emergency Calling - Estonia Operational
    Finland Calling Services Operational
    Inbound Calling - Finland Operational
    Outbound Calling - Finland Operational
    Emergency Calling - Finland Operational
    France Calling Services Operational
    Inbound Calling - France Operational
    Outbound Calling - France Operational
    Emergency Calling - France Operational
    Hosted Signing Service - France Operational
    Georgia Calling Services Operational
    Inbound Calling - Georgia Operational
    Germany Calling Services Operational
    Inbound Calling - Germany Operational
    Outbound Calling - Germany Operational
    Emergency Calling - Germany Operational
    Greece Calling Services Operational
    Inbound Calling - Greece Operational
    Outbound Calling - Greece Operational
    Emergency Calling - Greece Operational
    Hong Kong Calling Services Operational
    Inbound Calling- Hong Kong Operational
    Outbound Calling- Hong Kong Operational
    Emergency Calling- Hong Kong Operational
    Hungary Calling Services Operational
    Inbound Calling - Hungary Operational
    Outbound Calling - Hungary Operational
    Emergency Calling - Hungary Operational
    India Calling Services Operational
    Inbound Calling- India Operational
    Indonesia Calling Services Operational
    Inbound Calling- Indonesia Operational
    Ireland Calling Services Operational
    Inbound Calling - Ireland Operational
    Outbound Calling - Ireland Operational
    Emergency Calling - Ireland Operational
    Israel Calling Services Operational
    Inbound Calling - Israel Operational
    Outbound Calling - Israel Operational
    Emergency Calling - Israel Operational
    Italy Calling Services Operational
    Inbound Calling - Italy Operational
    Outbound Calling - Italy Operational
    Emergency Calling - Italy Operational
    Japan Calling Services Operational
    Inbound Calling- Japan Operational
    Outbound Calling- Japan Operational
    Emergency Calling- Japan Operational
    Jordan Calling Services Operational
    Inbound Calling- Jordan Operational
    Kenya Calling Services Operational
    Inbound Calling- Kenya Operational
    Latvia Calling Services Operational
    Inbound Calling - Latvia Operational
    Outbound Calling - Latvia Operational
    Emergency Calling - Latvia Operational
    Lithuania Calling Services Operational
    Inbound Calling - Lithuania Operational
    Outbound Calling - Lithuania Operational
    Emergency Calling - Lithuania Operational
    Luxembourg Calling Services Operational
    Inbound Calling - Luxembourg Operational
    Outbound Calling - Luxembourg Operational
    Emergency Calling - Luxembourg Operational
    Malaysia Calling Services Operational
    Inbound Calling- Malaysia Operational
    Malta Calling Services Operational
    Inbound Calling - Malta Operational
    Mexico Calling Services Operational
    Inbound Calling - Mexico Operational
    Netherlands Calling Services Operational
    Inbound Calling - Neatherlands Operational
    Outbound Calling - Netherlands Operational
    Emergency Calling - Netherlands Operational
    Norway Calling Services Operational
    Inbound Calling - Norway Operational
    Outbound Calling - Norway Operational
    Emergency Calling -Norway Operational
    Panama Calling Services Operational
    Inbound Calling- Panama Operational
    Peru Calling Services Operational
    Inbound Calling- Peru Operational
    Outbound Calling- Peru Operational
    Philippines Calling Service Operational
    Inbound Calling- Philippines Operational
    Poland Calling Services Operational
    Inbound Calling - Poland Operational
    Outbound Calling - Poland Operational
    Emergency Calling - Poland Operational
    Portugal Calling Services Operational
    Inbound Calling - Portugal Operational
    Outbound Calling - Portugal Operational
    Emergency Calling - Portugal Operational
    Puerto Rico Calling Services Operational
    Inbound Calling - Puerto Rico Operational
    Outbound Calling - Puerto Rico Operational
    Emergency Calling - Puerto Rico Operational
    Qatar Calling Services Operational
    Inbound Calling- Qatar Operational
    Romania Calling Services Operational
    Inbound Calling - Romania Operational
    Outbound Calling - Romania Operational
    Emergency Calling - Romania Operational
    Singapore Calling Services Under Maintenance
    Inbound Calling- Singapore Under Maintenance
    Outbound Calling- Singapore Under Maintenance
    Emergency Calling- Singapore Under Maintenance
    Slovakia Calling Services Operational
    Inbound Calling - Slovakia Operational
    Outbound Calling - Slovakia Operational
    Emergency Calling - Slovakia Operational
    Slovenia Calling Services Operational
    Inbound Calling - Slovenia Operational
    Outbound Calling- Slovenia Operational
    Emergency Calling- Slovenia Operational
    South Africa Calling Services Operational
    Inbound Calling- South Africa Operational
    South Korea Calling Services Operational
    Inbound Calling- South Korea Operational
    Outbound Calling- South Korea Operational
    Spain Calling Services Operational
    Inbound Calling - Spain Operational
    Outbound Calling - Spain Operational
    Emergency Calling - Spain Operational
    Sweden Calling Services Operational
    Inbound Calling - Sweden Operational
    Outbound Calling - Sweden Operational
    Emergency Calling - Sweden Operational
    Switzerland Calling Services Operational
    Inbound Calling - Switzerland Operational
    Outbound Calling - Switzerland Operational
    Emergency Calling - Switzerland Operational
    Thailand Calling Services Operational
    Inbound Calling- Thailand Operational
    United Arab Emirates Calling Services Operational
    Inbound Calling- United Arab Emirates Operational
    United Kingdom Calling Services Operational
    Inbound Calling - United Kingdom Operational
    Outbound Calling - United Kingdom Operational
    Emergency Calling - United Kingdom Operational
    Virgin Islands (U.S.) Calling Services Operational
    Inbound Calling - Virgin Islands (U.S.) Operational
    Emergency Calling - Virgin Islands (U.S.) Operational
    FCC Disaster Information Reporting System (DIRS) Operational
    FCC DIRS Activation Status Operational
    Integrations Operational
    Zoom Operational
    Cisco Webex Operational
    Five9 Operational
    Genesys Operational
    Operational
    Degraded Performance
    Partial Outage
    Major Outage
    Maintenance

    Scheduled Maintenance

    Global Data Center Maintenance - Los Angeles Jul 6, 2026 00:00-06:00 EDT

    Bandwidth will be performing scheduled maintenance in the Los Angeles data center.

    During the maintenance, customers may observe a brief moment where new calls are unable to set up. There is no impact expected to active calls.
    Posted on Jun 26, 2026 - 10:46 EDT

    Global Data Center Maintenance - Belgium & Germany Jul 6, 2026 22:00 - Jul 7, 2026 04:00 EDT

    Bandwidth will be performing scheduled maintenance in the Belgium and Germany data centers.

    During the maintenance, customers may observe a brief moment where new calls are unable to set up. There is no impact expected to active calls.
    Posted on Jun 26, 2026 - 10:47 EDT

    Messaging Maintenance - Toll Free SMS Jul 7, 2026 05:00-07:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
    Posted on Jul 01, 2026 - 10:47 EDT

    Messaging Maintenance - Toll Free MMS Jul 8, 2026 04:00-05:30 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS may be encountered.
    Posted on Jul 01, 2026 - 10:48 EDT

    Messaging Maintenance - Toll-Free MMS/SMS Jul 8, 2026 23:00 - Jul 9, 2026 03:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Posted on Jun 08, 2026 - 13:12 EDT

    Bandwidth Dashboard Maintenance Jul 13, 2026 04:00-05:00 EDT

    Bandwidth will be performing maintenance on the Bandwidth Dashboard. During this maintenance window, the Bandwidth Dashboard portal and API will be momentarily inaccessible.

    During the brief period of inaccessibility, customers will be unable to search inventory, view orders, place orders or perform any other portal/API functions. API calls to the Bandwidth Dashboard will time-out with no response.

    Outbound API Callbacks to customers (i.e. order updates, port-out notifications, etc.) will be queued for delivery when the maintenance completes.
    Posted on Jul 01, 2026 - 09:33 EDT

    Global Data Center Maintenance - New York Jul 14, 2026 00:00-06:00 EDT

    Bandwidth will be performing scheduled maintenance in the New York data center.

    As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the New York data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Bandwidth advises customers connecting exclusively to the New York data center to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
    Posted on Jul 01, 2026 - 14:08 EDT

    Messaging Maintenance - Toll-Free MMS/SMS Jul 15, 2026 23:00 - Jul 16, 2026 03:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Posted on Jun 08, 2026 - 13:13 EDT

    Messaging Maintenance - Toll-Free MMS/SMS Jul 22, 2026 23:00 - Jul 23, 2026 03:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Posted on Jun 08, 2026 - 13:14 EDT

    Messaging Maintenance - Toll-Free MMS/SMS Jul 29, 2026 23:00 - Jul 30, 2026 03:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Posted on Jun 08, 2026 - 13:15 EDT
    Jul 4, 2026

    Unresolved incident: Local Market Maintenance - Singapore.

    Jul 3, 2026
    Local Market Maintenance - South Korea
    Completed - The scheduled maintenance has been completed.
    Jul 3, 17:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jul 3, 13:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance in our South Korea market.
    During the maintenance there will be a brief period when inbound and outbound calling will be disrupted.
    Jun 30, 14:09 EDT
    Messaging Maintenance - Toll Free SMS
    Completed - The scheduled maintenance has been completed.
    Jul 3, 00:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jul 2, 22:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
    Jul 1, 10:46 EDT
    Jul 2, 2026
    Inbound Calling Incident - UK
    Resolved - This incident has been resolved.
    Jul 2, 11:45 EDT
    Monitoring - Teams are observing expected network performance and will continue to monitor.
    Jul 2, 07:01 EDT
    Investigating - Bandwidth teams are investigating an incident that pactinf Inbound UK based calls. These calls are experiencing one way audio.
    Jul 2, 04:51 EDT
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Jul 2, 03:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jul 1, 23:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Jun 8, 13:11 EDT
    Jul 1, 2026
    Toll Free Porting Delays
    Resolved - This incident has been resolved.
    Jul 1, 14:41 EDT
    Monitoring - Teams are observing expected port order behavior and will monitor for stability.
    Jul 1, 12:54 EDT
    Investigating - Bandwidth teams are investigating an incident impacting the timely completion of Toll Free Port orders. Teams are working to resolve this incident.
    Jul 1, 12:00 EDT
    Jun 30, 2026
    MMS Delivery Incident - Verizon Wireless
    Resolved - This incident has been resolved.
    Jun 30, 23:26 EDT
    Monitoring - Teams are observing expected messaging behavior. We will continue to monitor for stability.
    Jun 30, 22:08 EDT
    Identified - The incident has been identified by the off-net industry provider. Teams continue to work to restore expected messaging behavior.
    Jun 30, 19:55 EDT
    Investigating - Bandwidth teams are investigating an off-network incident resulting in delayed MMS messages towards Verizon Wireless handsets.
    Jun 30, 16:55 EDT
    Port Order Delays
    Resolved - This incident has been resolved.
    Jun 30, 10:48 EDT
    Identified - Bandwidth teams have identified an off-network industry condition impacting timely port order compilations. Local and Toll-Free port orders are currently delayed in activation.
    Jun 30, 09:40 EDT
    Dash CDR Delays
    Resolved - This incident has been resolved.
    Jun 30, 08:50 EDT
    Monitoring - Teams are observing expected CDR generation behavior. We will monitor for stability.
    Jun 30, 08:16 EDT
    Identified - Bandwidth teams have identified an incident impacting Dash CDR creations. While CDRs are delayed, there is no 911 call impact.
    Jun 30, 07:46 EDT
    Jun 29, 2026

    No incidents reported.

    Jun 28, 2026

    No incidents reported.

    Jun 27, 2026

    No incidents reported.

    Jun 26, 2026

    No incidents reported.

    Jun 25, 2026
    Local Market Maintenance - South Korea
    Completed - The scheduled maintenance has been completed.
    Jun 25, 13:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jun 25, 12:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance in our South Korea market.
    During the maintenance there will be a brief period when inbound and outbound calling will be disrupted.
    Jun 15, 10:18 EDT
    Bandwidth App Provisioning Incident
    Resolved - This incident has been resolved.
    Jun 25, 12:10 EDT
    Monitoring - Teams are observing expected portal behavior and will monitor for prolonged stability.
    Jun 25, 11:15 EDT
    Investigating - Bandwidth teams are investigating a provisioning incident impacting the Bandwidth App. Specifically provisioning request around messaging enablement are delayed.
    Jun 25, 10:49 EDT
    Legacy Global Portal
    Resolved - This incident has been resolved.
    Jun 25, 04:37 EDT
    Investigating - Bandwidth teams are investigating an incident impacting the legacy Global Portal. Customers are unable to save changes within the portal at this time.
    Jun 25, 04:08 EDT
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Jun 25, 03:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jun 24, 23:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    May 5, 13:52 EDT
    Jun 24, 2026
    JFK Data Center Congestion
    Resolved - This incident has been resolved.
    Jun 24, 17:28 EDT
    Monitoring - Bandwidth is experiencing congestion in our JFK data center. At this time we are not observing impact to customer calls. Bandwidth is monitoring and determining actions to ensure the data center remains stable.
    Jun 24, 09:56 EDT
    Jun 23, 2026
    ATL Datacenter Incident
    Resolved - For a brief period if time a small subset of traffic transferring our ATL datacenter reviewed unexpected 404 and 503 errors. Teams have resolved these errors, and consider this incident resolved.
    Jun 23, 09:00 EDT
    Global Data Center Maintenance - New York
    Completed - The scheduled maintenance has been completed.
    Jun 23, 06:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jun 23, 00:01 EDT
    Scheduled - Bandwidth will be performing scheduled maintenance in the New York data center.

    As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the New York data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Bandwidth advises customers connecting exclusively to the New York data center to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
    Jun 12, 10:24 EDT
    Jun 22, 2026
    Bandwidth App Incident - Invoice Downloads
    Resolved - This incident has been resolved.
    Jun 22, 19:08 EDT
    Monitoring - Teams are observing expected portal behavior and will monitor for prolonged stability.
    Jun 22, 18:07 EDT
    Update - Teams continue work to restore expected Invoice download functions.
    Jun 22, 16:26 EDT
    Update - We are continuing to work on a fix for this issue.
    Jun 22, 15:32 EDT
    Identified - Bandwidth teams have identified an incident impacting the ability to download invoices within the Bandwidth App. Teams are working to restore expected application behavior.
    Jun 22, 14:41 EDT
    Jun 21, 2026

    No incidents reported.

    Jun 20, 2026
    Inbound Calling Incident- Argentina
    Resolved - This incident has been resolved.
    Jun 20, 09:19 EDT
    Investigating - Bandwidth teams are investigating inbound call failures for Argentina based traffic.
    Jun 20, 07:08 EDT
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