Status

All Systems Operational

Status

Under Maintenance

Status

Degraded Performance

Status

Partial Outage

Status

Major Outage

Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Bandwidth Local Market Impairment - LATA:338 (Bloomington, IN|Columbus, IN|Vincennes, IN)

Update - Update: Our carrier has isolated the cause of this incident and is working to finalize repairs as soon as possible.
Sep 18, 19:01 EDT

Update - Update: Our carrier has isolated the cause of this incident and is working to finalize repairs as soon as possible.
Sep 18, 14:47 EDT

Update - Update: Our carrier has isolated the cause of this incident and is working to finalize repairs as soon as possible.
Sep 18, 10:57 EDT

Update - Update: Our carrier has isolated the cause of this incident and is working to finalize repairs as soon as possible.
Sep 18, 06:52 EDT

Update - Update: Our carrier has isolated the cause of this incident and is working to finalize repairs as soon as possible.
Sep 18, 03:21 EDT

Update - Update: Our carrier has identified an issue with a card and is working on the repairs at this time.
Sep 17, 23:23 EDT

Update - Update: Our carrier has identified an issue with a card and is working on the repairs at this time.
Sep 17, 19:32 EDT

Update - Update: Our carrier has identified an issue with a card and is working on the repairs at this time
Sep 17, 15:46 EDT

Update - Update: Our carrier has isolated the cause of this incident and is working to finalize repairs as soon as possible.
Sep 17, 11:55 EDT

Update - Update: Our carrier is continuing to isolate the cause of this incident. We are working with our carrier for resolution.
Sep 17, 07:54 EDT

Update - Update: Our carrier is continuing to isolate the cause of this incident. We are working with our carrier for resolution.
Sep 17, 04:30 EDT

Update - Update: Our carrier is continuing to isolate the cause of this incident. We are working with our carrier for resolution.
Sep 17, 00:31 EDT

Update - Update: Our carrier is continuing to isolate the cause of this incident.
Sep 16, 20:30 EDT

Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Sep 16, 16:18 EDT

Inbound Calling Services Operational

Inbound Calling (SIP) Operational

Toll-Free calling - Inbound (SIP) Operational

REST APIs - HTTP Voice Operational

REST APIs - SIP Voice Operational

BXML Operational

Outbound Calling Services Operational

Outbound Calling (SIP) Operational

Toll-Free calling - Outbound (SIP) Operational

REST APIs - HTTP Voice Operational

REST APIs - SIP Voice Operational

BXML Operational

Add On Services Operational

Call Recording Operational

Transcriptions Operational

Text-to-Speech Operational

CNAM Lookup Operational

Messaging Services Operational

SMS Messaging (SMPP) Operational

MMS Messaging (SMPP) Operational

Toll-Free SMS - Inbound Operational

Toll-Free SMS - Outbound Operational

International Messaging (HTTP) Operational

International messaging (SIP) Operational

REST APIs - HTTP SMS Messaging Operational

REST APIs - HTTP MMS Messaging Operational

Number Management Services Operational

New Number Ordering Operational

Number Portability Operational

Inbound Calling - Caller ID Lookup (CNAM) Operational

Updating Phone Number Caller ID (LIDB) Operational

9-1-1 Services Operational

NextGen 9-1-1 (Alabama) Operational

EVS 9-1-1 Call Routing Service Operational

9-1-1 Provisioning Service Operational

DLR (Dynamic Location Routing) Operational

SIP Trunking Operational

Local Market Status Major Outage

120 - Portland, ME Operational

122 - Manchester, NH Operational

124 - Burlington, VT Operational

126 - Springfield, MA Operational

128 - Cambridge, MA Operational

130 - Providence, RI Operational

132 - New York City, NY Operational

133 - Poughkeepsie, NY Operational

134 - Albany, NY Operational

136 - Syracuse, NY Operational

138 - Binghamton, NY Operational

140 - Buffalo, NY Operational

220 - Pleasantville, NJ Operational

222 - Camden, NJ Operational

224 - Newark, NJ Operational

226 - Harrisburg, PA Operational

228 - Philadelphia, PA Operational

230 - Altoona, PA Operational

232 - Scranton, PA Operational

234 - Pittsburgh, PA Operational

236 - Washington, DC Operational

238 - Baltimore, MD Operational

240 - Frederick, MD Operational

244 - Roanoke, VA Operational

246 - Culpeper, VA Operational

248 - Richmond, VA Operational

250 - Lynchburg, VA Operational

252 - Norfolk, VA Operational

254 - Charleston, WV Operational

256 - Clarksburg, WV Operational

320 - Cleveland, OH Operational

322 - Youngstown, OH Operational

324 - Worthington, OH Operational

325 - Akron, OH Operational

326 - Toledo, OH Operational

328 - Dayton, OH Operational

330 - Evansville, IN Operational

332 - South Bend, IN Operational

334 - Fort Wayne, IN Operational

336 - Indianapolis, IN Operational

338 - Bloomington, IN Major Outage

340 - Southfield, MI Operational

342 - Marquette, MI Operational

344 - Saginaw, MI Operational

348 - Grand Rapids, MI Operational

350 - Appleton, WI Operational

354 - Madison, WI Operational

356 - Milwaukee, WI Operational

358 - Chicago, IL Operational

368 - Peoria, IL Operational

420 - Asheville, NC Operational

422 - Charlotte, NC Operational

424 - Greensboro, NC Operational

426 - Raleigh, NC Operational

428 - Wilmington, NC Operational

432 - Myrtle Beach, SC Operational

434 - Columbia, SC Operational

436 - Charleston, SC Operational

438 - Atlanta, GA Operational

440 - Savannah, GA Operational

442 - Augusta, GA Operational

446 - Macon, GA Operational

448 - Pensacola, FL Operational

452 - Jacksonville, FL Operational

454 - Gainesville, FL Operational

458 - Orlando, FL Operational

460 - Miami, FL Operational

462 - Louisville, KY Operational

468 - Memphis, TN Operational

470 - Nashville, TN Operational

472 - Chattanooga, TN Operational

474 - Knoxville, TN Operational

476 - Birmingham, AL Operational

477 - Huntsville, AL Operational

478 - Montgomery, AL Operational

480 - Mobile, AL Operational

482 - Jackson, MS Operational

486 - Shreveport, LA Operational

488 - Lake Charles, LA Operational

490 - New Orleans, LA Operational

492 - Baton Rouge, LA Operational

520 - St. Louis, MO Operational

522 - Springfield, MO Operational

524 - Kansas City, MO Operational

526 - Fort Smith, AR Operational

528 - Little Rock, AR Operational

532 - Wichita, KS Operational

534 - Topeka, KS Operational

536 - Oklahoma City, OK Operational

538 - Tulsa, OK Operational

540 - El Paso, TX Operational

542 - Midland, TX Operational

544 - Lubbock, TX Operational

546 - Amarillo, TX Operational

548 - Wichita Falls, TX Operational

550 - Abilene, TX Operational

552 - Dallas, TX Operational

554 - Longview, TX Operational

556 - Waco, TX Operational

558 - Austin, TX Operational

560 - Houston, TX Operational

562 - Beaumont, TX Operational

564 - Corpus Christi, TX Operational

566 - San Antonio, TX Operational

568 - Harlingen, TX Operational

620 - Rochester, MN Operational

624 - Duluth, MN Operational

626 - St. Cloud, MN Operational

628 - Minneapolis, MN Operational

632 - Des Moines, IA Operational

634 - Davenport, IA Operational

635 - Cedar Rapids, IA Operational

636 - Fargo, ND Operational

638 - Bismarck,ND Operational

640 - Sioux Falls, SD Operational

644 - Omaha, NE Operational

650 - Billings, MT Operational

652 - Boise, ID Operational

654 - Cheyenne, WY Operational

656 - Denver, CO Operational

658 - Colorado Springs, CO Operational

660 - Salt Lake City, UT Operational

664 - Albuquerque, NM Operational

666 - Phoenix, AZ Operational

668 - Tucson, AZ Operational

670 - Eugene, OR Operational

672 - Portland, OR Operational

674 - Seattle, WA Operational

676 - Spokane, WA Operational

720 - Reno, NV Operational

721 - Las Vegas, NV Operational

722 - San Francisco, CA Operational

724 - Chico, CA Operational

726 - Sacramento, CA Operational

728 - Fresno, CA Operational

730 - Los Angeles, CA Operational

732 - San Diego, CA Operational

734 - Bakersfield, CA Operational

736 - Monterey, CA Operational

738 - Stockton, CA Operational

740 - San Luis Obispo, CA Operational

920 - New Haven, CT Operational

922 - Cincinnati, OH Operational

923 - Mansfield, OH Operational

924 - Erie, PA Operational

927 - Harrisonburg, VA Operational

928 - Charlottesville, VA Operational

949 - Fayetteville, NC Operational

951 - Rocky Mount, NC Operational

952 - Tampa, FL Operational

953 - Tallahassee, FL Operational

956 - Johnson City, TN Operational

958 - Lincoln, NE Operational

973 - Palm Springs, CA Operational

974 - Rochester, NY Operational

Support Operational

Phone Support Operational

Ticketing Support Operational

Help Center Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

URGENT SMS Messaging Maintenance - LAX Sep 19, 00:00-02:00 EDT

Bandwidth will be performing urgent maintenance on our messaging platform. There will be a brief delay in SMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Sep 18, 12:23 EDT

Application Platform Maintenance Sep 20, 05:00-06:00 EDT

Bandwidth will be performing maintenance on the Application Platform. During this maintenance window, there will be a one-time drop of any calls or messages that are in the setup/initialization process. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted. Any messages already sent will also not be impacted.
Posted on Sep 10, 10:30 EDT

URGENT MMS/SMS Messaging Maintenance - DFW Sep 21, 00:00-02:00 EDT

Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in MMS/SMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.

All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Sep 18, 12:26 EDT

URGENT MMS Messaging Maintenance - LAX Sep 25, 00:00-02:00 EDT

Bandwidth will be performing urgent maintenance on our messaging platform. There will be a brief delay in MMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Sep 18, 12:28 EDT

LAX West Coast SBC 03 Maintenance Sep 28, 02:00-05:00 EDT

Bandwidth will be performing maintenance on the West Coast SBC 03 (LAX). It is anticipated that the SBC will be unavailable for the duration of the event impacting outbound (termination) calling. There will be no impact to inbound (origination) calling.

The Secondary West Coast SBC 03 (DFW) will be unaffected during this event. Customers may choose to point all traffic at the Secondary West Coast SBC 03 to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Sep 18, 17:17 EDT

Network Maintenance - JFK Data Center Sep 29, 00:00-06:00 EDT

Bandwidth will be performing network maintenance in our JFK data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the JFK data center.

Inbound Voice (origination) calls: We anticipate service disruption for a small portion of inbound calls in the following local markets served out of the JFK data center:

120 - Portland, ME
122 - Manchester, NH
124 - Burlington, VT
126 - Springfield, MA
133 - Poughkeepsie, NY
138 - Binghamton, NY
220 - Pleasantville, NJ
246 - Culpeper, VA
250 - Lynchburg, VA
254 - Charleston, WV
256 - Clarksburg, WV
322 - Youngstown, OH
326 - Toledo, OH
330 - Evansville, IN
334 - Fort Wayne, IN
354 - Madison, WI
434 - Columbia, SC
923 - Mansfield, OH
927 - Harrisonburg, VA
928 - Charlottesville, VA
956 - Johnson City, TN
974 - Rochester, NY

Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

The following services will not be impacted during the maintenance:
Emergency (911) Voice Calling
SMS/MMS Messaging
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Sep 18, 17:10 EDT

Network Maintenance - RDU Data Center Oct 6, 00:00-06:00 EDT

Update - Due to anticipated inclement weather forecasted for North Carolina, this event is being rescheduled to October 6, 2018 00:00 ET.
Sep 11, 11:52 EDT

Scheduled - Bandwidth will be performing network maintenance in our RDU data center. Bandwidth is taking all necessary steps to eliminate impact during the maintenance window.

Number management and provisioning services including searching inventory, viewing orders, placing orders or performing any other portal/API functions will be unreachable at various times throughout the event on the following platforms:

EVS/911 Dashboard, 911 API, CNAM HTTP API
Bandwidth Dashboard
My.Bandwidth
Application Platform

The following services will not be impacted during the maintenance:

Inbound Voice (Origination) Calling
Outbound Voice (Termination) Calling
Emergency (911) Voice Calling
SMS/MMS Messaging
HTTP Voice/Messaging services

For any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Sep 6, 20:18 EDT

Past Incidents

Sep 18, 2018

Bandwidth Local Market Impairment - LATA: 428 (Wilmington, NC)

Resolved - Our services in the Wilmington, NC market have remained stable since Saturday afternoon. This outage was caused by the loss of power to a POP as a result of Hurricane Florence. That POP remains on generator power at this time, with no known date of primary power restoration. We are going to go ahead and close this outage notification, though, as the service is stable.

Bandwidth will continue to closely monitor services in this market, and should they be impacted again, we will send out another notification.
Sep 18, 09:13 EDT

Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 18, 06:51 EDT

Update - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 17, 17:47 EDT

Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Sep 15, 18:55 EDT

Update - Our carrier has identified the issue and is working to resolve the issue. We are continuing to work with our carrier for resolution of this issue.
Sep 15, 14:54 EDT

Update - Our carrier has identified the issue and is working to resolve the issue. We are continuing to work with our carrier for resolution of this issue.
Sep 15, 10:59 EDT

Update - We are continuing to work with our carrier for resolution of this issue.
Sep 15, 10:43 EDT

Update - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.
Sep 15, 06:43 EDT

Identified - Our carrier has identified the issue and is working to resolve the issue.
Sep 14, 21:15 EDT

Investigating - We are experiencing an issue on the Bandwidth network. We are currently working with our carrier for resolution.
Sep 14, 17:35 EDT

Sep 17, 2018

Severe Weather Notice, Hurricane Florence

Resolved - This incident has been resolved.
Sep 17, 14:01 EDT

Monitoring - We want to let you know that Bandwidth is actively monitoring our network in relation to any potential impacts from Hurricane Florence. Bandwidth’s core network facilities are not in the storm’s track at this time. Although no one can perfectly predict the future, our core network operates in a geo-redundant fashion and is designed to be resilient against situations such as this. Our team is standing by, ready to act if any service disruptions should occur.

Our Network Operations Center will continue to monitor the storm’s path and potential impact closely throughout the event. We will notify you immediately if we observe any degradation in Bandwidth’s services.

Bandwidth has resources along with tested procedures in place and standing by to ensure our Raleigh, NC, Denver CO, and Rochester NY offices remain operational regardless of the impact of the storm to meet the needs of our customers.

Should you experience any issues with your service, please contact our support team at bandwidth.com/support or by calling (855) 864-7776.

For those impacted by the severe weather, please stay safe.

Thank you,
Bandwidth Operations Team
bandwidth.com/support
(855) 864-7776
Sep 11, 10:22 EDT

Sep 16, 2018

Bandwidth Local Market Impairment - Multiple Markets Impacted

Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: September 14, 2018 14:15 ET
Stop Time: September 14, 2018 17:00 ET
Sep 16, 23:12 EDT

Update - We are continuing to investigate this issue.
Sep 14, 14:56 EDT

Investigating - We are experiencing an issue on the Bandwidth network. We are currently working with our carrier for resolution.
Sep 14, 14:46 EDT

Sep 14, 2018

URGENT MMS Messaging Maintenance - LAX

Completed - The scheduled maintenance has been completed.
Sep 14, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 00:00 EDT

Update - This maintenance has been rescheduled to September 14 00:00 ET.
Sep 11, 13:10 EDT

Scheduled - Bandwidth will be performing urgent maintenance on our messaging platform. There will be a brief delay in MMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Sep 6, 19:08 EDT

Sep 13, 2018

Bandwidth Dashboard number ordering issue

Resolved - We have seen the issue stabilize with number ordering in the Bandwidth Dashboard. We now consider this issue resolved. If you have further questions about this incident, please open a ticket at bandwidth.com/support.
Sep 13, 21:17 EDT

Monitoring - We have seen stabilization of number management in the Bandwidth Dashboard. Orders placed between roughly 5pm EDT and 7pm EDT have completed within the database, even though a query of the order may result in an error. We are continuing to monitor for stabilization.
Sep 13, 20:36 EDT

Identified - We have identified the issue causing the Number Management issues in the Bandwidth Dashboard. All relevant parties are engaged.
Sep 13, 19:46 EDT

Investigating - Bandwidth is currently investigating an incident involving number management with our Bandwidth Dashboard. Internal teams are currently investigating to resolve this incident.
Sep 13, 19:23 EDT

Bandwidth Local Market Impairment - LATA: 928 (Charlottesville, VA)

Resolved - Final: Our carrier has repaired the fiber cut and Bandwidth can confirm that all services are restored.

Start Time: 2:36 9/12/18
Stop Time: 18:08 9/13/18
Sep 13, 18:08 EDT

Identified - Update: Our carrier has identified a fiber cut and is working to complete repairs.
Sep 13, 10:23 EDT

Update - Update: Our carrier continues to work towards resolution of issue impacting your region.
Sep 13, 06:25 EDT

Investigating - Update: We continue to work with our carrier who is on premises, but awaiting approval to enter site to make repairs.
Sep 13, 01:25 EDT

Update - Update: Our carrier has identified the issue and is awaiting government approval to begin repairs.
Sep 12, 20:24 EDT

Identified - Update: Our carrier has identified a fiber cut and is working on the repairs at this time.
Sep 12, 16:29 EDT

Update - Our carrier continues to work to isolate the issue causing this incident.
Sep 12, 13:55 EDT

Update - Update: We continue to work with our carrier on circuit/trouble isolation.
Sep 12, 10:44 EDT

Investigating - Update: Our carrier continues to isolate the cause of this incident.
Sep 12, 06:30 EDT

Application Platform Maintenance

Completed - The scheduled maintenance has been completed.
Sep 13, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 05:00 EDT

Scheduled - Bandwidth will be performing maintenance on the Application Platform. During this maintenance window, there will be a one-time drop of any calls or messages that are in the setup/initialization process. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted. Any messages already sent will also not be impacted.
Aug 31, 17:17 EDT

Sep 12, 2018

Number Management Issues in the Bandwidth Dashboard

Resolved - We have identified and corrected the cause of the incident involving number management with the Bandwidth Dashboard. We now consider this issue resolved.
Sep 12, 22:12 EDT

Bandwidth Dashboard Issues

Resolved - We have seen continued stabilization of the Bandwidth Dashboard and we consider this issue resolved.
Sep 12, 14:31 EDT

Monitoring - We have seen the issue with the Bandwidth Dashboard stabilize and we will continue to monitor for full functionality.
Sep 12, 10:46 EDT

Investigating - We are currently experiencing issues with the Bandwidth Dashboard. All relevant teams are engaged and investigating the issue.
Sep 12, 10:30 EDT

Sep 11, 2018

URGENT MMS Messaging Maintenance - DFW

Completed - The scheduled maintenance has been completed.
Sep 11, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 00:00 EDT

Scheduled - Bandwidth will be performing urgent maintenance on our messaging platform. There will be a brief delay in MMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.

All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Sep 6, 19:07 EDT

Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.

Sep 7, 2018

URGENT SMS Messaging Maintenance - DFW

Completed - The scheduled maintenance has been completed.
Sep 7, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 00:00 EDT

Scheduled - Bandwidth will be performing urgent maintenance on our messaging platform. There will be a brief delay in SMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.

All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Sep 5, 17:49 EDT

Sep 6, 2018

Bandwidth Local Market Impairment - 488 - Lake Charles, LA

Resolved - Final: Our carrier has repaired the fiber cut and Bandwidth can confirm that all services are restored.

Start Time: 9/6/18 10:23 EDT
Stop Time: 9/6/18 19:58 EDT
Sep 6, 19:57 EDT

Investigating - Update: We are investigating a new occurrence of issues with service to this market.
Sep 6, 17:30 EDT

Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Sep 6, 12:45 EDT

Identified - We are experiencing a transport issue on the Bandwidth network that is intermittently affecting inbound origination service only. The cause of this issue has been identified by our carriers and repairs are underway. Inbound origination service may go in and out of service while these repairs are finalized.
Sep 6, 10:23 EDT

Application Platform Maintenance

Completed - The scheduled maintenance has been completed.
Sep 6, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 05:00 EDT

Bandwidth Local Market Impairment - LATA: 256 (Clarksburg, WV)

Resolved - Final: Our carrier has concluded a maintenance to improve service to your region.

Start Time: 09/06/2018 00:03 ET
Stop Time: 09/06/2018 02:55 ET
Sep 6, 03:28 EDT

Sep 5, 2018

Application Platform Intermittent Failures

Resolved - Bandwidth continues to see stability on the Application Platform and are now resolving this incident.
Sep 5, 13:29 EDT

Monitoring - Bandwidth is seeing HTTP SMS, MMS, and Voice services restored. We are continuing to monitor for stability.
Sep 5, 12:41 EDT

Update - Our underlying vendor continues to investigate.
Sep 5, 12:21 EDT

Update - Bandwidth is experiencing intermittent failures impacting Voice, SMS, and MMS across our Application Platform. All relevant parties are working to identify and resolve the issue.
Sep 5, 11:25 EDT

Investigating - Bandwidth is experiencing intermittent failures impacting Voice, SMS, and MMS across our Application Platform. All relevant parties are working to identify and resolve the issue.
Sep 5, 11:07 EDT

SMS Messaging Maintenance - LAX

Completed - The scheduled maintenance has been completed.
Sep 5, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 00:00 EDT

Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Aug 22, 08:33 EDT

Sep 4, 2018

EVS Dashboard Maintenance

Completed - The scheduled maintenance has been completed.
Sep 4, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 00:00 EDT

Scheduled - Bandwidth will be performing maintenance on the EVS Dashboard. During this maintenance window, the CNAM service will not be available.

There will be no impact to 9-1-1 call processing during this event.
Aug 22, 16:32 EDT

Status

All Systems Operational

Status

Under Maintenance

Status

Degraded Performance

Status

Partial Outage

Status

Major Outage

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