Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Identified - Bandwidth teams have identified the cause of this incident and have been able to stabilize; Longcode SMS & MMS. We continue to work to stabilize Shortcode and TollFree which may have delayed or failed DLRs. Additionally, some on-net messaging may continue fail intermittently.
Dec 7, 15:30 EST
Update - Bandwidth teams to continue to investigate this incident. Customers may continue to see delayed or failed messages at this time.
Dec 7, 13:58 EST
Update - Bandwidth Teams continue to investigate this incident.
Dec 7, 13:14 EST
Investigating - Bandwidth teams are currently investigating HTTP Messaging delays for both MMS and SMS message types.
Dec 7, 12:19 EST
Monitoring - Bandwidth teams have restored notifications at this time. We will monitor for continued functionality.
Dec 7, 14:19 EST
Update - Bandwidth Teams continue to work on this incident.
Dec 7, 14:17 EST
Update - Bandwidth Teams continue to work on this incident.
Dec 7, 13:12 EST
Identified - Bandwidth teams have identified the cause for Dashboard Notification Delays, and delays when creating new Notification items. Teams are working to restore notifications to their designed deliverability rates.
Dec 7, 11:26 EST
Investigating - Bandwidth Teams are currently investigating an incident within the Bandwidth Dashboard impacting callbacks, email notifications, and password reset emails. These notifications are delayed in delivery. All teams are actively engaged.
Dec 7, 10:18 EST
Update - Bandwidth teams continue to investigate this incident.
Dec 7, 14:18 EST
Investigating - Bandwidth Teams are currently investigating intermittent HTTP Voice Transcription Delays. All teams are actively investigating.
Dec 7, 12:28 EST
Update - Bandwidth Teams continue to investigate this incident.
Dec 7, 14:17 EST
Investigating - Bandwidth customers using WebRTC may experience interment service disruptions. All teams are actively investigating this incident.
Dec 7, 12:37 EST
Inbound Calling Services Operational
Inbound Calling (SIP) Operational
Inbound Calling - Canada (SIP) Operational
Toll-Free calling - Inbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Outbound Calling Services Operational
Outbound Calling (SIP) Operational
Toll-Free calling - Outbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Bandwidth International (fka Voxbone) Voice Services Operational
Application Platform Add On Services Degraded Performance
Call Recording Operational
Transcriptions Degraded Performance
Text-to-Speech Operational
CNAM Lookup Operational
Messaging Services Partial Outage
SMS Messaging (SMPP) Operational
MMS Messaging (MM4) Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
International Messaging (HTTP) Operational
REST APIs - HTTP SMS Messaging Partial Outage
REST APIs - HTTP MMS Messaging Partial Outage
Toll Free MMS - Inbound Operational
Toll Free MMS - Outbound Operational
Bandwidth International (fka Voxbone) Messaging Services Operational
International A2P Messaging Operational
International A2P Platform (SMPP) Operational
International A2P Platform (HTTP) Operational
International A2P Messaging Regional Connectivity Operational
Latin America Operational
APAC Operational
Europe Operational
Middle East & Africa Operational
Number Management Services Operational
New Number Ordering Operational
Number Porting Operational
Inbound Calling - Caller ID Lookup (CNAM) Operational
Line Feature Management ? Operational
9-1-1 Services Operational
9-1-1 Call Routing Service Operational
9-1-1 Provisioning Service Operational
DLR (Dynamic Location Routing) Operational
Direct Network Connection Operational
Network Expansion Service (NES) Operational
Inbound Direct Link Services (DLS) Operational
Outbound Direct Link Services (DLS) Operational
Virtual (cloud) Connection Service Operational
WebRTC Partial Outage
SIP Trunking Operational
Local Market Status ? Operational
120 - Portland, ME Operational
122 - Manchester, NH Operational
124 - Burlington, VT Operational
126 - Springfield, MA Operational
128 - Cambridge, MA Operational
130 - Providence, RI Operational
132 - New York City, NY Operational
133 - Poughkeepsie, NY Operational
134 - Albany, NY Operational
136 - Syracuse, NY Operational
138 - Binghamton, NY Operational
140 - Buffalo, NY Operational
220 - Pleasantville, NJ Operational
222 - Camden, NJ Operational
224 - Newark, NJ Operational
226 - Harrisburg, PA Operational
228 - Philadelphia, PA Operational
230 - Altoona, PA Operational
232 - Scranton, PA Operational
234 - Pittsburgh, PA Operational
236 - Washington, DC Operational
238 - Baltimore, MD Operational
240 - Frederick, MD Operational
244 - Roanoke, VA Operational
246 - Culpeper, VA Operational
248 - Richmond, VA Operational
250 - Lynchburg, VA Operational
252 - Norfolk, VA Operational
254 - Charleston, WV Operational
256 - Clarksburg, WV Operational
320 - Cleveland, OH Operational
322 - Youngstown, OH Operational
324 - Worthington, OH Operational
325 - Akron, OH Operational
326 - Toledo, OH Operational
328 - Dayton, OH Operational
330 - Evansville, IN Operational
332 - South Bend, IN Operational
334 - Fort Wayne, IN Operational
336 - Indianapolis, IN Operational
338 - Bloomington, IN Operational
340 - Southfield, MI Operational
342 - Marquette, MI Operational
344 - Saginaw, MI Operational
348 - Grand Rapids, MI Operational
350 - Appleton, WI Operational
354 - Madison, WI Operational
356 - Milwaukee, WI Operational
358 - Chicago, IL Operational
368 - Peoria, IL Operational
420 - Asheville, NC Operational
422 - Charlotte, NC Operational
424 - Greensboro, NC Operational
426 - Raleigh, NC Operational
428 - Wilmington, NC Operational
430 - Greenville, SC Operational
432 - Myrtle Beach, SC Operational
434 - Columbia, SC Operational
436 - Charleston, SC Operational
438 - Atlanta, GA Operational
440 - Savannah, GA Operational
442 - Augusta, GA Operational
446 - Macon, GA Operational
448 - Pensacola, FL Operational
452 - Jacksonville, FL Operational
454 - Gainesville, FL Operational
458 - Orlando, FL Operational
460 - Miami, FL Operational
462 - Louisville, KY Operational
468 - Memphis, TN Operational
470 - Nashville, TN Operational
472 - Chattanooga, TN Operational
474 - Knoxville, TN Operational
476 - Birmingham, AL Operational
477 - Huntsville, AL Operational
478 - Montgomery, AL Operational
480 - Mobile, AL Operational
482 - Jackson, MS Operational
486 - Shreveport, LA Operational
488 - Lake Charles, LA Operational
490 - New Orleans, LA Operational
492 - Baton Rouge, LA Operational
520 - St. Louis, MO Operational
522 - Springfield, MO Operational
524 - Kansas City, MO Operational
526 - Fort Smith, AR Operational
528 - Little Rock, AR Operational
532 - Wichita, KS Operational
534 - Topeka, KS Operational
536 - Oklahoma City, OK Operational
538 - Tulsa, OK Operational
540 - El Paso, TX Operational
542 - Midland, TX Operational
544 - Lubbock, TX Operational
546 - Amarillo, TX Operational
548 - Wichita Falls, TX Operational
550 - Abilene, TX Operational
552 - Dallas, TX Operational
554 - Longview, TX Operational
556 - Waco, TX Operational
558 - Austin, TX Operational
560 - Houston, TX Operational
562 - Beaumont, TX Operational
564 - Corpus Christi, TX Operational
566 - San Antonio, TX Operational
568 - Harlingen, TX Operational
620 - Rochester, MN Operational
624 - Duluth, MN Operational
626 - St. Cloud, MN Operational
628 - Minneapolis, MN Operational
632 - Des Moines, IA Operational
634 - Davenport, IA Operational
635 - Cedar Rapids, IA Operational
636 - Fargo, ND Operational
638 - Bismarck,ND Operational
640 - Sioux Falls, SD Operational
644 - Omaha, NE Operational
646 - Grand Island, NE Operational
650 - Billings, MT Operational
652 - Boise, ID Operational
654 - Cheyenne, WY Operational
656 - Denver, CO Operational
658 - Colorado Springs, CO Operational
660 - Salt Lake City, UT Operational
664 - Albuquerque, NM Operational
666 - Phoenix, AZ Operational
668 - Tucson, AZ Operational
670 - Eugene, OR Operational
672 - Portland, OR Operational
674 - Seattle, WA Operational
676 - Spokane, WA Operational
720 - Reno, NV Operational
721 - Las Vegas, NV Operational
722 - San Francisco, CA Operational
724 - Chico, CA Operational
726 - Sacramento, CA Operational
728 - Fresno, CA Operational
730 - Los Angeles, CA Operational
732 - San Diego, CA Operational
734 - Bakersfield, CA Operational
736 - Monterey, CA Operational
738 - Stockton, CA Operational
740 - San Luis Obispo, CA Operational
920 - New Haven, CT Operational
922 - Cincinnati, OH Operational
923 - Mansfield, OH Operational
924 - Erie, PA Operational
927 - Harrisonburg, VA Operational
928 - Charlottesville, VA Operational
949 - Fayetteville, NC Operational
951 - Rocky Mount, NC Operational
952 - Tampa, FL Operational
953 - Tallahassee, FL Operational
956 - Johnson City, TN Operational
958 - Lincoln, NE Operational
973 - Palm Springs, CA Operational
974 - Rochester, NY Operational
Support Operational
Phone Support Operational
Ticketing Support Operational
Help Center Operational
Portals Operational
Bandwidth Dashboard Operational
Application Platform Dashboard Operational
9-1-1 Dashboard Operational
Bandwidth International (fka Voxbone) Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Messaging Maintenance - SMS Dec 8, 02:00-06:00 EST
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Posted on Dec 7, 12:53 EST
Messaging Maintenance - SMS Dec 9, 00:00-06:00 EST
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Posted on Dec 7, 12:48 EST
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

334 - Fort Wayne, IN
338 - Bloomington, IN

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Dec 7, 12:59 EST
Messaging Maintenance - SMS Dec 10, 02:00-06:00 EST
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Posted on Dec 7, 12:53 EST
Messaging Maintenance - SMS Dec 13, 02:00-06:00 EST
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Posted on Dec 7, 12:55 EST
Bandwidth will be replacing the current SSL certificate authority with Amazon Web Services.
After this maintenance, ALL authentication will use the AWS certificate.
To ensure successful certification and connectivity, customers should verify they have AWS in their trusted root certificate store prior to the maintenance.
Posted on Nov 16, 16:19 EST
Local Market Maintenance - Multiple Markets Dec 16, 23:00 - Dec 17, 03:00 EST
Bandwidth will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

344 - Saginaw, MI
368 - Peoria, IL
440 - Savannah, GA
472 - Chattanooga, TN
478 - Montgomery, AL
522 - Springfield, MO
548 - Wichita Falls, TX
554 - Longview, TX

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Dec 7, 09:13 EST
Messaging Maintenance (V2 SMS) Dec 17, 00:00-01:00 EST
Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
Posted on Dec 6, 12:39 EST
Past Incidents
Dec 7, 2021
Completed - The scheduled maintenance has been completed.
Dec 7, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 02:02 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Dec 6, 12:58 EST
Completed - The scheduled maintenance has been completed.
Dec 7, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 01:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

220 - Pleasantville, NJ

We do not anticipate any service disruption to outbound calling during this maintenance.
Dec 6, 12:55 EST
Dec 6, 2021

No incidents reported.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021
Completed - The scheduled maintenance has been completed.
Dec 3, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 00:01 EST
Scheduled - Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
Nov 22, 14:05 EST
Dec 2, 2021

No incidents reported.

Dec 1, 2021
Resolved - This incident has been resolved.
Dec 1, 16:37 EST
Monitoring - We have implemented a fix to mitigate the network incident. Function is returning to normal levels and we'll monitor for stability.
Dec 1, 15:04 EST
Update - We are continuing our investigation into the incident impacting SMS services resulting in failed SMS messages. All teams are actively engaged.
Dec 1, 13:52 EST
Investigating - Bandwidth teams are currently investigating an incident impacting SMS services resulting in failed SMS messages. All teams are actively engaged.
Dec 1, 12:39 EST
Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.
Dec 1, 12:29 EST
Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.
Dec 1, 09:21 EST
Resolved - No additional issues during monitoring, setting as cleared and resolved.
Dec 1, 11:06 EST
Monitoring - Market is back up and stable, monitoring to ensure no additional issues.
Dec 1, 06:14 EST
Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.
Dec 1, 02:17 EST
Completed - The scheduled maintenance has been completed.
Dec 1, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 00:00 EST
Scheduled - Bandwidth will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

120 - Portland, ME
124 - Burlington, VT
126 - Springfield, MA
133 - Poughkeepsie, NY
138 - Binghamton, NY
220 - Pleasantville, NJ
246 - Fredericksburg, VA
254 - Charleston, WV
256 - Clarksburg, WV
322 - Youngstown, OH
326 - Toledo, OH
330 - Evansville, IN
334 - Fort Wayne, IN
342 - Marquette, MI
354 - Madison, WI
646 - Grand Island, NE
923 - Mansfield, OH
927 - Harrisonburg, VA
928 - Charlottesville, VA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Nov 16, 11:47 EST
Completed - The scheduled maintenance has been completed.
Dec 1, 00:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 00:01 EST
Scheduled - Bandwidth will be performing urgent maintenance on the Bandwidth Dashboard. During this maintenance window, the Bandwidth Dashboard portal and API will be momentarily inaccessible.

During the brief period of inaccessibility, customers will be unable to search inventory, view orders, place orders or perform any other portal/API functions. API calls to the Bandwidth Dashboard will time-out with no response.

Outbound API Callbacks to customers (i.e. order updates, port-out notifications, etc.) will be queued for delivery when the maintenance completes.
Nov 30, 15:23 EST
Nov 30, 2021
Resolved - This incident has been resolved.
Nov 30, 19:33 EST
Monitoring - The incident impacting the Bandwidth Dashboard has been addressed. Teams are currently monitoring for continued stability. Login access has been restored.
Nov 30, 18:20 EST
Investigating - We're currently investigating a network incident impacting the Bandwidth Dashboard with intermittent access delays. All teams are currently investigating.
Nov 30, 17:28 EST
Completed - The scheduled maintenance has been completed.
Nov 30, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 00:00 EST
Scheduled - Bandwidth will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

124 - Burlington, VT
126 - Springfield, MA
138 - Binghamton, NY
220 - Pleasantville, NJ
254 - Charleston, WV
256 - Clarksburg, WV
326 - Toledo, OH
330 - Evansville, IN
334 - Fort Wayne, IN
342 - Marquette, MI
354 - Madison, WI
428 - Wilmington, NC
646 - Grand Island, NE
923 - Mansfield, OH
927 - Harrisonburg, VA
974 - Rochester, NY

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Nov 16, 11:42 EST
Completed - The scheduled maintenance has been completed.
Nov 30, 00:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 00:00 EST
Scheduled - Bandwidth will be performing maintenance on the Bandwidth Dashboard. During this maintenance window, the Bandwidth Dashboard portal and API will be momentarily inaccessible.

During the brief period of inaccessibility, customers will be unable to search inventory, view orders, place orders or perform any other portal/API functions. API calls to the Bandwidth Dashboard will time-out with no response.

Outbound API Callbacks to customers (i.e. order updates, port-out notifications, etc.) will be queued for delivery when the maintenance completes.
Nov 16, 11:51 EST
Nov 29, 2021

No incidents reported.

Nov 28, 2021
Resolved - Customers may have had call drops/failures or degraded audio quality on Canadian termination calls. This incident has been resolved.
Nov 28, 13:00 EST
Nov 27, 2021

No incidents reported.

Nov 26, 2021
Resolved - With all locations having restored services. This incident is resolved.
Nov 26, 14:33 EST
Update - The affected areas for this incident have been reduced to the following:
• Cranbrook
Nov 23, 11:12 EST
Update - The affected areas for this incident have been reduced to the following:
• Penticton
• Cranbrook
Nov 19, 13:14 EST
Update - The following regions of BC are impacted by this incident:
• Kamloops
• Penticton
• Vernon
• Cranbrook
Nov 18, 12:02 EST
Update - This region continues to recover from severe weather. As such, customers may continue to have degraded call quality and intermittent call completion issues.
Nov 18, 09:17 EST
Investigating - Bandwidth has identified a voice incident in the British Columbia region of Canada. Due to heavy flooding and mudslides, customers may experience intermittent call completion issues or degraded call quality. This provider is actively engaged and working to restore services.
Nov 17, 22:08 EST
Resolved - With observed continued messaging stability. This incident is resolved.
Nov 26, 14:30 EST
Investigating - We’re currently investigating toll free messaging delays affecting both SMS and MMS, inbound and outbound. Relevant teams are engaged.
Nov 26, 13:19 EST
Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021
Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 11/23/2021 13:31 ET

Stop Time: 11/21/2021 15:45 ET
Nov 23, 20:04 EST
Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Nov 23, 17:04 EST
Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.
Nov 23, 14:15 EST