Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

All Systems Operational
United States Inbound Calling Services Operational
Inbound Calling (SIP) - United States Operational
Toll-Free calling - Inbound (SIP) - United States Operational
REST APIs - HTTP Voice - United States Operational
REST APIs - SIP Voice - United States Operational
BXML - United States Operational
United States Outbound Calling Services Operational
Outbound Calling (SIP) - United States Operational
Toll-Free calling - Outbound (SIP) - United States Operational
REST APIs - HTTP Voice - United States Operational
REST APIs - SIP Voice - United States Operational
BXML - United States Operational
United States V2 Application Add On Services Operational
Call Recording Operational
Transcriptions Operational
Text-to-Speech Operational
CNAM Lookup Operational
United States Messaging Services Operational
SMS Messaging (SMPP) Operational
MMS Messaging (MM4) Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
International Messaging (HTTP) Operational
REST APIs - HTTP SMS Messaging Operational
REST APIs - HTTP MMS Messaging Operational
Toll Free MMS - Inbound Operational
Toll Free MMS - Outbound Operational
International A2P Messaging Operational
International A2P Platform (SMPP) Operational
International A2P Platform (HTTP) Operational
International A2P Messaging Regional Connectivity Operational
Latin America Operational
APAC Operational
Europe Operational
Middle East & Africa Operational
Insights Operational
Messaging Insights Dashboard Operational
Message Log API Operational
Number Management Services Operational
New Number Ordering Operational
Number Porting Operational
Inbound Calling - Caller ID Lookup (CNAM) Operational
Line Feature Management ? Operational
Phone Number Lookup API Operational
Call Assure Operational
9-1-1 Services Operational
9-1-1 Call Routing Service Operational
9-1-1 Provisioning Service Operational
DLR (Dynamic Location Routing) Operational
Direct Network Connection Operational
Network Expansion Service (NES) Operational
Inbound Direct Link Services (DLS) Operational
Outbound Direct Link Services (DLS) Operational
Virtual (cloud) Connection Service Operational
WebRTC Operational
United States Local Market Status ? Operational
120 - Portland, ME Operational
122 - Manchester, NH Operational
124 - Burlington, VT Operational
126 - Springfield, MA Operational
128 - Cambridge, MA Operational
130 - Providence, RI Operational
132 - New York City, NY Operational
133 - Poughkeepsie, NY Operational
134 - Albany, NY Operational
136 - Syracuse, NY Operational
138 - Binghamton, NY Operational
140 - Buffalo, NY Operational
220 - Pleasantville, NJ Operational
222 - Camden, NJ Operational
224 - Newark, NJ Operational
226 - Harrisburg, PA Operational
228 - Philadelphia, PA Operational
230 - Altoona, PA Operational
232 - Scranton, PA Operational
234 - Pittsburgh, PA Operational
236 - Washington, DC Operational
238 - Baltimore, MD Operational
240 - Frederick, MD Operational
244 - Roanoke, VA Operational
246 - Culpeper, VA Operational
248 - Richmond, VA Operational
250 - Lynchburg, VA Operational
252 - Norfolk, VA Operational
254 - Charleston, WV Operational
256 - Clarksburg, WV Operational
320 - Cleveland, OH Operational
322 - Youngstown, OH Operational
324 - Worthington, OH Operational
325 - Akron, OH Operational
326 - Toledo, OH Operational
328 - Dayton, OH Operational
330 - Evansville, IN Operational
332 - South Bend, IN Operational
334 - Fort Wayne, IN Operational
336 - Indianapolis, IN Operational
338 - Bloomington, IN Operational
340 - Southfield, MI Operational
342 - Marquette, MI Operational
344 - Saginaw, MI Operational
348 - Grand Rapids, MI Operational
350 - Appleton, WI Operational
354 - Madison, WI Operational
356 - Milwaukee, WI Operational
358 - Chicago, IL Operational
368 - Peoria, IL Operational
420 - Asheville, NC Operational
422 - Charlotte, NC Operational
424 - Greensboro, NC Operational
426 - Raleigh, NC Operational
428 - Wilmington, NC Operational
430 - Greenville, SC Operational
432 - Myrtle Beach, SC Operational
434 - Columbia, SC Operational
436 - Charleston, SC Operational
438 - Atlanta, GA Operational
440 - Savannah, GA Operational
442 - Augusta, GA Operational
446 - Macon, GA Operational
448 - Pensacola, FL Operational
452 - Jacksonville, FL Operational
454 - Gainesville, FL Operational
458 - Orlando, FL Operational
460 - Miami, FL Operational
462 - Louisville, KY Operational
468 - Memphis, TN Operational
470 - Nashville, TN Operational
472 - Chattanooga, TN Operational
474 - Knoxville, TN Operational
476 - Birmingham, AL Operational
477 - Huntsville, AL Operational
478 - Montgomery, AL Operational
480 - Mobile, AL Operational
482 - Jackson, MS Operational
486 - Shreveport, LA Operational
488 - Lake Charles, LA Operational
490 - New Orleans, LA Operational
492 - Baton Rouge, LA Operational
520 - St. Louis, MO Operational
522 - Springfield, MO Operational
524 - Kansas City, MO Operational
526 - Fort Smith, AR Operational
528 - Little Rock, AR Operational
532 - Wichita, KS Operational
534 - Topeka, KS Operational
536 - Oklahoma City, OK Operational
538 - Tulsa, OK Operational
540 - El Paso, TX Operational
542 - Midland, TX Operational
544 - Lubbock, TX Operational
546 - Amarillo, TX Operational
548 - Wichita Falls, TX Operational
550 - Abilene, TX Operational
552 - Dallas, TX Operational
554 - Longview, TX Operational
556 - Waco, TX Operational
558 - Austin, TX Operational
560 - Houston, TX Operational
562 - Beaumont, TX Operational
564 - Corpus Christi, TX Operational
566 - San Antonio, TX Operational
568 - Harlingen, TX Operational
620 - Rochester, MN Operational
624 - Duluth, MN Operational
626 - St. Cloud, MN Operational
628 - Minneapolis, MN Operational
632 - Des Moines, IA Operational
634 - Davenport, IA Operational
635 - Cedar Rapids, IA Operational
636 - Fargo, ND Operational
640 - Sioux Falls, SD Operational
644 - Omaha, NE Operational
646 - Grand Island, NE Operational
650 - Billings, MT Operational
652 - Boise, ID Operational
654 - Cheyenne, WY Operational
656 - Denver, CO Operational
658 - Colorado Springs, CO Operational
660 - Salt Lake City, UT Operational
664 - Albuquerque, NM Operational
666 - Phoenix, AZ Operational
668 - Tucson, AZ Operational
670 - Eugene, OR Operational
672 - Portland, OR Operational
674 - Seattle, WA Operational
676 - Spokane, WA Operational
720 - Reno, NV Operational
721 - Las Vegas, NV Operational
722 - San Francisco, CA Operational
724 - Chico, CA Operational
726 - Sacramento, CA Operational
728 - Fresno, CA Operational
730 - Los Angeles, CA Operational
732 - San Diego, CA Operational
734 - Bakersfield, CA Operational
736 - Monterey, CA Operational
738 - Stockton, CA Operational
740 - San Luis Obispo, CA Operational
920 - New Haven, CT Operational
922 - Cincinnati, OH Operational
923 - Mansfield, OH Operational
924 - Erie, PA Operational
927 - Harrisonburg, VA Operational
928 - Charlottesville, VA Operational
939 - Fort Myers/Naples, FL Operational
949 - Fayetteville, NC Operational
951 - Rocky Mount, NC Operational
952 - Tampa, FL Operational
953 - Tallahassee, FL Operational
956 - Johnson City, TN Operational
958 - Lincoln, NE Operational
973 - Palm Springs, CA Operational
974 - Rochester, NY Operational
Support Operational
Phone Support Operational
Ticketing Support Operational
Help Center Operational
Portals Operational
Bandwidth Dashboard Operational
Application Platform Dashboard Operational
9-1-1 Dashboard Operational
Bandwidth International (fka Voxbone) Portal Operational
Dominican Republic Calling Services Operational
Inbound Calling - Dominican Republic (SIP) Operational
Argentina Calling Services Operational
Inbound Calling- Argentina Operational
Outbound Calling- Argentina Operational
Brazil Calling Services Operational
Inbound Calling- Brazil Operational
Chile Calling Services Operational
Inbound Calling- Chile Operational
Colombia Calling Services Operational
Inbound Calling- Colombia Operational
El Salvador Calling Services Operational
Inbound Calling- El Salvador Operational
Panama Calling Services Operational
Inbound Calling- Panama Operational
Peru Calling Services Operational
Inbound Calling- Peru Operational
Outbound Calling- Peru Operational
Austria Calling Services Operational
Inbound Calling - Austria Operational
Outbound Calling - Austria Operational
Emergency Calling - Austria Operational
Belgium Calling Services Operational
Inbound Calling - Belgium Operational
Outbound Calling - Belgium Operational
Emergency Calling - Belgium Operational
France Calling Services Operational
Inbound Calling - France Operational
Outbound Calling - France Operational
Emergency Calling - France Operational
Germany Calling Services Operational
Inbound Calling - Germany Operational
Outbound Calling - Germany Operational
Emergency Calling - Germany Operational
Luxembourg Calling Services Operational
Inbound Calling - Luxembourg Operational
Outbound Calling - Luxembourg Operational
Emergency Calling - Luxembourg Operational
Netherlands Calling Services Operational
Inbound Calling - Neatherlands Operational
Outbound Calling - Netherlands Operational
Emergency Calling - Netherlands Operational
Switzerland Calling Services Operational
Inbound Calling - Switzerland Operational
Outbound Calling - Switzerland Operational
Emergency Calling - Switzerland Operational
Croatia Calling Services Operational
Inbound Calling - Croatia Operational
Outbound Calling - Croatia Operational
Emergency Calling - Croatia Operational
Greece Calling Services Operational
Inbound Calling - Greece Operational
Outbound Calling - Greece Operational
Emergency Calling - Greece Operational
Italy Calling Services Operational
Inbound Calling - Italy Operational
Outbound Calling - Italy Operational
Emergency Calling - Italy Operational
Malta Calling Services Operational
Inbound Calling - Malta Operational
Portugal Calling Services Operational
Inbound Calling - Portugal Operational
Outbound Calling - Portugal Operational
Emergency Calling - Portugal Operational
Slovenia Calling Services Operational
Inbound Calling - Slovenia Operational
Outbound Calling- Slovenia Operational
Emergency Calling- Slovenia Operational
Spain Calling Services Operational
Inbound Calling - Spain Operational
Outbound Calling - Spain Operational
Emergency Calling - Spain Operational
Bulgaria Calling Services Operational
Inbound Calling - Bulgaria Operational
Outbound Calling - Bulgaria Operational
Emergency Calling - Bulgaria Operational
Georgia Calling Services Operational
Inbound Calling - Georgia Operational
Czech Republic Calling Services Operational
Inbound Calling - Czech Republic Operational
Outbound Calling - Czech Republic Operational
Emergency Calling - Czech Republic Operational
Hungary Calling Services Operational
Inbound Calling - Hungary Operational
Outbound Calling - Hungary Operational
Emergency Calling - Hungary Operational
Poland Calling Services Operational
Inbound Calling - Poland Operational
Outbound Calling - Poland Operational
Emergency Calling - Poland Operational
Romania Calling Services Operational
Inbound Calling - Romania Operational
Outbound Calling - Romania Operational
Emergency Calling - Romania Operational
Slovakia Calling Services Operational
Inbound Calling - Slovakia Operational
Outbound Calling - Slovakia Operational
Emergency Calling - Slovakia Operational
Denmark Calling Services Operational
Inbound Calling - Denmark Operational
Outbound Calling - Denmark Operational
Emergency Calling - Denmark Operational
Estonia Calling Services Operational
Inbound Calling - Estonia Operational
Outbound Calling - Estonia Operational
Emergency Calling - Estonia Operational
Finland Calling Services Operational
Inbound Calling - Finland Operational
Outbound Calling - Finland Operational
Emergency Calling - Finland Operational
Ireland Calling Services Operational
Inbound Calling - Ireland Operational
Outbound Calling - Ireland Operational
Emergency Calling - Ireland Operational
Latvia Calling Services Operational
Inbound Calling - Latvia Operational
Outbound Calling - Latvia Operational
Emergency Calling - Latvia Operational
Lithuania Calling Services Operational
Inbound Calling - Lithuania Operational
Outbound Calling - Lithuania Operational
Emergency Calling - Lithuania Operational
Norway Calling Services Operational
Inbound Calling - Norway Operational
Outbound Calling - Norway Operational
Emergency Calling -Norway Operational
Sweden Calling Services Operational
Inbound Calling - Sweden Operational
Outbound Calling - Sweden Operational
Emergency Calling - Sweden Operational
United Kingdom Calling Services Operational
Inbound Calling - United Kingdom Operational
Outbound Calling - United Kingdom Operational
Emergency Calling - United Kingdom Operational
Canada Calling Services Operational
Inbound Calling - Canada (SIP) Operational
Mexico Calling Services Operational
Inbound Calling - Mexico Operational
Puerto Rico Calling Services Operational
Inbound Calling - Puerto Rico Operational
Outbound Calling - Puerto Rico Operational
Emergency Calling - Puerto Rico Operational
Virgin Islands (U.S.) Calling Services Operational
Inbound Calling - Virgin Islands (U.S.) Operational
Emergency Calling - Virgin Islands (U.S.) Operational
Cyprus Calling Services Operational
Inbound Calling - Cyprus Operational
Outbound Calling - Cyprus Operational
Emergency Calling - Cyprus Operational
Egypt Calling Services Operational
Inbound Calling - Egypt Operational
Israel Calling Services Operational
Inbound Calling - Israel Operational
Outbound Calling - Israel Operational
Emergency Calling - Israel Operational
Jordan Calling Services Operational
Inbound Calling- Jordan Operational
Kenya Calling Services Operational
Inbound Calling- Kenya Operational
Qatar Calling Services Operational
Inbound Calling- Qatar Operational
South Africa Calling Services Operational
Inbound Calling- South Africa Operational
United Arab Emirates Calling Services Operational
Inbound Calling- United Arab Emirates Operational
Australia Calling Services Operational
Inbound Calling- Australia Operational
Outbound Calling- Australia Operational
Emergency Calling- Australia Operational
China Calling Services Operational
Inbound Calling- China Operational
Hong Kong Calling Services Operational
Inbound Calling- Hong Kong Operational
Outbound Calling- Hong Kong Operational
Emergency Calling- Hong Kong Operational
India Calling Services Operational
Inbound Calling- India Operational
Indonesia Calling Services Operational
Inbound Calling- Indonesia Operational
Japan Calling Services Operational
Inbound Calling- Japan Operational
Outbound Calling- Japan Operational
Emergency Calling- Japan Operational
Malaysia Calling Services Operational
Inbound Calling- Malaysia Operational
Philippines Calling Service Operational
Inbound Calling- Philippines Operational
Singapore Calling Services Operational
Inbound Calling- Singapore Operational
Outbound Calling- Singapore Operational
Emergency Calling- Singapore Operational
South Korea Calling Services Operational
Inbound Calling- South Korea Operational
Outbound Calling- South Korea Operational
Thailand Calling Services Operational
Inbound Calling- Thailand Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Messaging Maintenance - SMS Jun 4, 2023 22:00 - Jun 5, 2023 02:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Posted on May 24, 2023 - 14:55 EDT
Past Incidents
Jun 2, 2023

No incidents reported today.

Jun 1, 2023
Resolved - The dashboard team ran maintenance last night to correct the affected dashboard which completed successfully. At this time we’re considering this incident resolved. Thank you for your patience.
Jun 1, 08:26 EDT
Update - We're still working to rectify any incomplete orders in the dashboard related to the NN outage. We'll advise once this process is complete.
May 31, 11:14 EDT
Update - We are still working on completion of dashboard orders affected by this incident, but it requires manual intervention. While we're working as quickly as possible, we can't give a hard ETR, though we expect resolution to be complete by early next week and possibly sooner. We'll provide an update on resolution once complete.
May 26, 10:26 EDT
Update - We're still working to correct incomplete orders in the dashboard, and we'll advise once that has been completed.
May 24, 13:33 EDT
Update - We're still working to correct incomplete orders in the dashboard, and we'll advise once that has been completed.
May 24, 08:56 EDT
Update - At this time all pending orders have been completed, but this may not be reflected in the dashboard for all numbers yet. We’re running additional mitigation to correct that in the morning, and we’ll advise once complete if it is successful.
May 23, 20:58 EDT
Monitoring - Bandwidth has been advised by this vendor that they have mediated this incident. Bandwidth teams are currently monitoring for ongoing stability.
May 23, 16:20 EDT
Update - We are continuing to work with our vendor to implement a fix for this issue and we'll continue to provide updates as they become available. Be advised, the issue is affecting ALL NNID updates being sent to our vendor, regardless of order or update type.
May 23, 15:23 EDT
Update - We are continuing to work with our vendor to implement a fix for this issue and we'll continue to provide updates as they become available.
May 23, 12:47 EDT
Update - We've confirmed with our vendor the issue is with their network. We're working with them on mitigation and we'll advise once we have further updates.
May 23, 10:21 EDT
Identified - We've identified an issue causing provisioning failures with the industry vendor. This would affect all TNs enabled for messaging since 5:45am ET this morning as well as any campaign updates that have been made. Relevant teams are engaged and we'll advise once we have further updates.
May 23, 09:42 EDT
Completed - The scheduled maintenance has been completed.
Jun 1, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Apr 24, 15:08 EDT
May 31, 2023
Resolved - This incident has been resolved.
May 31, 19:00 EDT
Identified - The issue has been identified as a problem with our carrier's interconnection with Embratel/Claro.

A case has been opened and they are working to correct the issue.

May 30, 14:07 EDT
Investigating - We are investigating a network impairment in Brazil (in the area of Porto Alegre) with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
May 30, 14:04 EDT
Resolved - This incident has been resolved.
May 31, 18:57 EDT
Monitoring - Bandwidth has been advised routing has been restored. We are monitoring for expected network behavior.
May 31, 17:57 EDT
Update - Bandwidth teams have identified an off-network condition with our vendor that is impacting voice calling in Estonia. Teams are actively engaged with this vendor for a swift resolution.
May 31, 13:29 EDT
Update - Bandwidth teams have identified an off-network condition with our vendor that is impacting voice calling in Estonia. Teams are actively engaged with this vendor for a swift resolution.
May 31, 10:37 EDT
Identified - Bandwidth teams have identified an off-network condition with our vendor that is impacting voice calling in Estonia. Teams are actively engaged with this vendor for a swift resolution.
May 31, 09:33 EDT
Investigating - Bandwidth teams are investigating an incident impacting Inbound Voice calls in Estonia. Calls may not complete as expected in this region.
May 31, 08:53 EDT
Resolved - This incident has been resolved.
May 31, 18:56 EDT
Update - We are continuing to investigate this issue.
May 31, 00:14 EDT
Investigating - We are investigating a network impairment in Brazil with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
May 31, 00:14 EDT
Completed - The scheduled maintenance has been completed.
May 31, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 12:15 EDT
Scheduled - Bandwidth will be performing emergency maintenance in the China data center.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the China data center, redirecting traffic to geo-redundant global data centers. As a result, while voice services will be uninterrupted for the duration of the maintenance, customers may observe their traffic being routed to/from them through our geo-redundant global data centers.

May 31, 12:10 EDT
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored.
This incident is being resolved.

Start Time: 05/31/2023 04:39 GMT

Stop Time: 05/31/2023 04:54 GMT

May 31, 12:15 EDT
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all
repairs are complete.

May 31, 08:12 EDT
Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all
repairs are complete.

May 31, 04:30 EDT
Identified - Our carrier is continuing to isolate the cause of this incident.
May 31, 00:14 EDT
Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
May 30, 19:41 EDT
Update - Our carrier is continuing to isolate the cause of this incident.
May 30, 15:21 EDT
Investigating - We are experiencing a transport issue on the Bandwidth network affecting a small portion of your inbound origination service only.

We are currently working with our carrier for resolution.

May 30, 11:21 EDT
Completed - The scheduled maintenance has been completed.
May 31, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
522 - Springfield, MO
550 - Abilene, TX

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.

May 26, 12:24 EDT
Completed - The scheduled maintenance has been completed.
May 31, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 01:00 EDT
Scheduled - Bandwidth’s UK voice partner will be performing a migration of a subset of non-geographic voice traffic to a more stable infrastructure that will provide our customers with a better quality of service.

Bandwidth will be engaged with our partner for the duration of the maintenance to perform testing and validation to ensure the success of the migration.

May 26, 10:20 EDT
May 30, 2023
Completed - The scheduled maintenance has been completed.
May 30, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 01:00 EDT
Scheduled - Bandwidth’s UK voice partner will be performing a migration of a subset of non-geographic voice traffic to a more stable infrastructure that will provide our customers with a better quality of service.

Bandwidth will be engaged with our partner for the duration of the maintenance to perform testing and validation to ensure the success of the migration.

May 26, 10:19 EDT
Completed - The scheduled maintenance has been completed.
May 30, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 00:02 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following market for the duration of the maintenance:

338 - Bloomington, IN

We do not anticipate any service disruption to outbound calling during this maintenance.

May 26, 12:21 EDT
Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 05/29/2023 04:42 ET
Stop Time: 05/29/2023 22:15 ET

May 30, 03:48 EDT
Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all
repairs are complete.

May 29, 23:39 EDT
Update - Update: Our carrier is continuing to isolate the cause of this incident.
May 29, 19:04 EDT
Update - We are continuing to work on a fix for this issue.
May 29, 15:35 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting a small portion of your inbound origination service only.

We are currently working with our carrier for resolution.

May 29, 14:51 EDT
May 29, 2023
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.
May 29, 10:16 EDT
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
May 29, 06:07 EDT
Identified - We are experiencing an issue on the Bandwidth network affecting a small portion of local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.

May 29, 05:12 EDT
Completed - The scheduled maintenance has been completed.
May 29, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.

All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.

May 16, 12:46 EDT
May 28, 2023
Resolved - This incident has been resolved.
May 28, 17:17 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 28, 14:27 EDT
Investigating - We are experiencing a transport issue on the Bandwidth network affecting a small portion of your inbound origination service only.

We are currently working with our carrier for resolution.

May 28, 11:28 EDT
Resolved - Final: Our carrier has completed all necessary repairs (fiber cut/equipment failure) and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 05/27/2023 07:30 ET
Stop Time: 05/27/2023 09:40 ET

May 28, 04:17 EDT
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
May 27, 23:39 EDT
Identified - We are experiencing an issue on the Bandwidth network affecting a small portion of local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.

May 27, 20:03 EDT
May 27, 2023
Resolved - The carrier is hands off and this incident has been resolved.
May 27, 10:59 EDT
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
May 27, 07:01 EDT
Identified - We are experiencing an issue on the Bandwidth network affecting a small portion of local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.

May 27, 03:43 EDT
Completed - The scheduled maintenance has been completed.
May 27, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.

May 16, 12:39 EDT
May 26, 2023
Completed - The scheduled maintenance has been completed.
May 26, 11:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 07:00 EDT
Scheduled - Bandwidth will be performing scheduled maintenance in the China data center.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the China data center, redirecting traffic to geo-redundant global data centers. As a result, while voice services will be uninterrupted for the duration of the maintenance, customers may observe their traffic being routed to/from them through our geo-redundant global data centers.

May 24, 12:50 EDT
Resolved - There was an outage with the BWI pricing portal today between 11:49am and 12:20pm EDT. The portal has been restored and we've confirmed stability and resolution with the underlying cause.
May 26, 11:30 EDT
Resolved - Our carrier has completed all necessary repairs resulting from the fiber cut and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 05/24/2023 15:32 ET
Stop Time: 05/26/2023 02:44 ET

May 26, 07:57 EDT
Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all
repairs are complete.

May 26, 06:11 EDT
Update - Our carrier has identified a fiber cut and is working to complete repairs.
May 26, 02:24 EDT
Update - Our carrier has identified a fiber cut and is working to complete repairs.
May 25, 22:21 EDT
Update - Our carrier has identified a fiber cut and is working to complete repairs.
May 25, 18:05 EDT
Update - Update: Our carrier has identified a fiber cut and continues working to complete repairs.
May 25, 14:05 EDT
Update - Our carrier has identified a fiber cut and is working to complete repairs.
May 25, 10:10 EDT
Update - Our carrier has identified a fiber cut and is working to complete repairs.
May 25, 05:22 EDT
Update - Our carrier is continuing to isolate the cause of this incident.
May 25, 00:59 EDT
Identified - Our carrier is continuing to isolate the cause of this incident.
May 24, 20:07 EDT
Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area.
Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.

May 24, 16:07 EDT
Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 05/26/2023 00:06 ET
Stop Time: 05/26/2023 03:27 ET

May 26, 05:45 EDT
Identified - We are experiencing an issue on the Bandwidth network affecting a small portion of local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.

May 26, 01:14 EDT
Completed - The scheduled maintenance has been completed.
May 26, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

220 - Pleasantville, NJ
338 - Bloomington, IN

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.

May 24, 14:24 EDT
May 25, 2023
Resolved - This incident has been resolved.
May 25, 08:26 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 24, 13:30 EDT
Update - We are continuing to investigate this issue.
May 24, 12:16 EDT
Investigating - Bandwidth teams are currently investigating an incident where outbound calls to Toll-Free numbers with the NXX of "555" may not complete when transversing our JFK and LAX Datacenters. Teams are actively working to restore expected calling.
May 24, 11:57 EDT
Completed - The scheduled maintenance has been completed.
May 25, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Apr 24, 15:06 EDT
May 24, 2023
Resolved - This incident has been resolved.
May 24, 13:06 EDT
Monitoring - Bandwidth has been advised by this vendor their network has stabilized. With successful calls observed, we will continue to monitor.
May 24, 09:00 EDT
Update - Bandwidth teams remain escalated with this vendor to bring about stable calling. Updates will be provided as available.
May 23, 21:05 EDT
Investigating - Bandwidth teams are currently investigating a vendor incident where Canada originated traffic towards Toll Free numbers may not complete as expected.
May 23, 18:43 EDT
Completed - The scheduled maintenance has been completed.
May 24, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following market for the duration of the maintenance:

974 - Rochester, NY

We do not anticipate any service disruption to outbound calling during this maintenance.

May 23, 14:30 EDT
May 23, 2023
Resolved - This incident has been resolved.
May 23, 09:34 EDT
Monitoring - Bandwidth teams have implemented a change and are observing expected provisioning behavior. We will continue to monitor for stability.
May 23, 08:59 EDT
Investigating - Bandwidth teams are actively investigating an incident impacting the International Emergency Services App where provisioning activities may fail to process as expected. This includes web portal and API usage.

Emergency Calling is not impacted.

May 23, 08:34 EDT
Completed - The scheduled maintenance has been completed.
May 23, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 23:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 22, 14:57 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 22, 14:44 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

130 - Providence, RI
220 - Pleasantville, NJ
334 - Fort Wayne, IN
624 - Duluth, MN

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.

May 22, 14:43 EDT
Completed - The scheduled maintenance has been completed.
May 23, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 04:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
May 16, 12:31 EDT
May 22, 2023
Resolved - We've confirmed stability and we're considering this incident resolved.
May 22, 13:32 EDT
Monitoring - We've pushed mitigation for the issue and dashboard function has returned to normal. We're currently monitoring for stability.
May 22, 12:38 EDT
Update - We're continuing to investigate the issue with the dashboard and we'll provide further updates as they become available.
May 22, 12:11 EDT
Investigating - We're currently investigating an issue causing intermittent latency and outages with the BW Dashboard. Relevant teams are engaged and we'll provide updates as they become available.
May 22, 11:04 EDT
Resolved - We experienced a network outage in Brazil with our carrier that affected inbound voice traffic during the following window:

Start Time: 05/22/2023 16:48 GMT
End Time: 05/22/2023 17:12 GMT

The issue is resolved and traffic has resumed.

May 22, 13:00 EDT
Completed - The scheduled maintenance has been completed.
May 22, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 04:00 EDT
Scheduled - Bandwidth’s UK voice partner will be performing a migration of a subset of non-geographic voice traffic to a more stable infrastructure that will provide our customers with a better quality of service.

Bandwidth will be engaged with our partner for the duration of the maintenance to perform testing and validation to ensure the success of the migration.

May 18, 08:12 EDT
May 21, 2023
Resolved - Our carrier has resolved the issue and the traffic has fully resumed.
May 21, 18:59 EDT
Update - We are continuing to investigate this issue.
May 21, 13:24 EDT
Update - We are continuing to investigate this issue.
May 21, 02:50 EDT
Update - We are continuing to investigate this issue.
May 20, 15:03 EDT
Update - We are continuing to investigate this issue.
May 20, 01:10 EDT
Update - We are continuing to investigate this issue.
May 19, 19:25 EDT
Update - We are continuing to investigate this issue with our carrier affecting voice traffic.
May 19, 01:05 EDT
Update - We are continuing to investigate this issue with our carrier affecting voice traffic.
May 18, 21:04 EDT
Update - We are continuing to investigate this issue.
May 18, 16:51 EDT
Investigating - We are investigating a network impairment in Brazil (in the area of Salvador and Aracaju) with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
May 18, 12:38 EDT
Resolved - Card has been replaced. We can see good OSC light, faults have cleared and services have been restored.
May 21, 18:32 EDT
Update - Update: Our carrier has identified an card failure and is working to complete replacement.
May 21, 17:01 EDT
Update - Update: Our carrier has identified an card failure and is working to complete replacement.
May 21, 12:52 EDT
Update - Update: Our carrier has identified an card failure and is working to complete replacement.
May 21, 08:57 EDT
Update - Update: Our carrier has identified an card failure and is working to complete replacement.
May 21, 04:59 EDT
Update - Update: Our carrier has identified an card failure and is working to complete replacement.
May 21, 00:57 EDT
Identified - We are experiencing an issue on the Bandwidth network affecting a small portion of local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.

May 20, 21:14 EDT
May 20, 2023
Resolved - This incident has been resolved.
May 20, 18:34 EDT
Identified - The issue has been identified and a fix is being implemented.
May 20, 12:39 EDT
Investigating - We are experiencing a transport issue on the Bandwidth network affecting a small portion of your inbound origination service only.

We are currently working with our carrier for resolution.

May 20, 08:09 EDT
May 19, 2023
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored.
This incident is being resolved.

Start Time: 05/19/2023 14:32 GMT

Stop Time: 05/19/2023 14:42 GMT

May 19, 13:00 EDT
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs.
This incident will be resolved when we confirm all repairs are complete

May 19, 11:02 EDT
Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.

May 19, 10:55 EDT
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored.
This incident is being resolved.

Start Time: 05/19/2023 14:32 GMT

Stop Time: 05/19/2023 14:42 GMT

May 19, 13:00 EDT
Update - We are continuing to monitor for any further issues.
May 19, 11:02 EDT
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs.
This incident will be resolved when we confirm all repairs are complete

May 19, 11:02 EDT
Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.

May 19, 10:58 EDT
Completed - The scheduled maintenance has been completed.
May 19, 10:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
May 8, 14:40 EDT
Completed - The scheduled maintenance has been completed.
May 19, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 00:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

330 - Evansville, IN
342 - Marquette, MI
344 - Saginaw, MI
974 - Rochester, NY

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.

May 17, 14:33 EDT