Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

All Systems Operational
United States Inbound Calling Services Operational
Inbound Calling (SIP) - United States Operational
Toll-Free calling - Inbound (SIP) - United States Operational
REST APIs - HTTP Voice - United States Operational
REST APIs - SIP Voice - United States Operational
BXML - United States Operational
United States Outbound Calling Services Operational
Outbound Calling (SIP) - United States Operational
Toll-Free calling - Outbound (SIP) - United States Operational
REST APIs - HTTP Voice - United States Operational
REST APIs - SIP Voice - United States Operational
BXML - United States Operational
United States V2 Application Add On Services Operational
Call Recording Operational
Transcriptions Operational
Text-to-Speech Operational
CNAM Lookup Operational
United States Messaging Services Operational
SMS Messaging (SMPP) Operational
MMS Messaging (MM4) Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
International Messaging (HTTP) Operational
REST APIs - HTTP SMS Messaging Operational
REST APIs - HTTP MMS Messaging Operational
Toll Free MMS - Inbound Operational
Toll Free MMS - Outbound Operational
International A2P Messaging Operational
International A2P Platform (SMPP) Operational
International A2P Platform (HTTP) Operational
International A2P Messaging Regional Connectivity Operational
Latin America Operational
APAC Operational
Europe Operational
Middle East & Africa Operational
Insights Operational
Messaging Insights Dashboard Operational
Message Log API Operational
Number Management Services Operational
New Number Ordering Operational
Number Porting Operational
Inbound Calling - Caller ID Lookup (CNAM) Operational
Line Feature Management ? Operational
Phone Number Lookup API Operational
Call Assure Operational
9-1-1 Services Operational
9-1-1 Call Routing Service Operational
9-1-1 Provisioning Service Operational
DLR (Dynamic Location Routing) Operational
Direct Network Connection Operational
Network Expansion Service (NES) Operational
Inbound Direct Link Services (DLS) Operational
Outbound Direct Link Services (DLS) Operational
Virtual (cloud) Connection Service Operational
WebRTC Operational
United States Local Market Status ? Operational
120 - Portland, ME Operational
122 - Manchester, NH Operational
124 - Burlington, VT Operational
126 - Springfield, MA Operational
128 - Cambridge, MA Operational
130 - Providence, RI Operational
132 - New York City, NY Operational
133 - Poughkeepsie, NY Operational
134 - Albany, NY Operational
136 - Syracuse, NY Operational
138 - Binghamton, NY Operational
140 - Buffalo, NY Operational
220 - Pleasantville, NJ Operational
222 - Camden, NJ Operational
224 - Newark, NJ Operational
226 - Harrisburg, PA Operational
228 - Philadelphia, PA Operational
230 - Altoona, PA Operational
232 - Scranton, PA Operational
234 - Pittsburgh, PA Operational
236 - Washington, DC Operational
238 - Baltimore, MD Operational
240 - Frederick, MD Operational
244 - Roanoke, VA Operational
246 - Culpeper, VA Operational
248 - Richmond, VA Operational
250 - Lynchburg, VA Operational
252 - Norfolk, VA Operational
254 - Charleston, WV Operational
256 - Clarksburg, WV Operational
320 - Cleveland, OH Operational
322 - Youngstown, OH Operational
324 - Worthington, OH Operational
325 - Akron, OH Operational
326 - Toledo, OH Operational
328 - Dayton, OH Operational
330 - Evansville, IN Operational
332 - South Bend, IN Operational
334 - Fort Wayne, IN Operational
336 - Indianapolis, IN Operational
338 - Bloomington, IN Operational
340 - Southfield, MI Operational
342 - Marquette, MI Operational
344 - Saginaw, MI Operational
348 - Grand Rapids, MI Operational
350 - Appleton, WI Operational
354 - Madison, WI Operational
356 - Milwaukee, WI Operational
358 - Chicago, IL Operational
368 - Peoria, IL Operational
420 - Asheville, NC Operational
422 - Charlotte, NC Operational
424 - Greensboro, NC Operational
426 - Raleigh, NC Operational
428 - Wilmington, NC Operational
430 - Greenville, SC Operational
432 - Myrtle Beach, SC Operational
434 - Columbia, SC Operational
436 - Charleston, SC Operational
438 - Atlanta, GA Operational
440 - Savannah, GA Operational
442 - Augusta, GA Operational
446 - Macon, GA Operational
448 - Pensacola, FL Operational
452 - Jacksonville, FL Operational
454 - Gainesville, FL Operational
458 - Orlando, FL Operational
460 - Miami, FL Operational
462 - Louisville, KY Operational
468 - Memphis, TN Operational
470 - Nashville, TN Operational
472 - Chattanooga, TN Operational
474 - Knoxville, TN Operational
476 - Birmingham, AL Operational
477 - Huntsville, AL Operational
478 - Montgomery, AL Operational
480 - Mobile, AL Operational
482 - Jackson, MS Operational
486 - Shreveport, LA Operational
488 - Lake Charles, LA Operational
490 - New Orleans, LA Operational
492 - Baton Rouge, LA Operational
520 - St. Louis, MO Operational
522 - Springfield, MO Operational
524 - Kansas City, MO Operational
526 - Fort Smith, AR Operational
528 - Little Rock, AR Operational
532 - Wichita, KS Operational
534 - Topeka, KS Operational
536 - Oklahoma City, OK Operational
538 - Tulsa, OK Operational
540 - El Paso, TX Operational
542 - Midland, TX Operational
544 - Lubbock, TX Operational
546 - Amarillo, TX Operational
548 - Wichita Falls, TX Operational
550 - Abilene, TX Operational
552 - Dallas, TX Operational
554 - Longview, TX Operational
556 - Waco, TX Operational
558 - Austin, TX Operational
560 - Houston, TX Operational
562 - Beaumont, TX Operational
564 - Corpus Christi, TX Operational
566 - San Antonio, TX Operational
568 - Harlingen, TX Operational
620 - Rochester, MN Operational
624 - Duluth, MN Operational
626 - St. Cloud, MN Operational
628 - Minneapolis, MN Operational
632 - Des Moines, IA Operational
634 - Davenport, IA Operational
635 - Cedar Rapids, IA Operational
636 - Fargo, ND Operational
640 - Sioux Falls, SD Operational
644 - Omaha, NE Operational
646 - Grand Island, NE Operational
650 - Billings, MT Operational
652 - Boise, ID Operational
654 - Cheyenne, WY Operational
656 - Denver, CO Operational
658 - Colorado Springs, CO Operational
660 - Salt Lake City, UT Operational
664 - Albuquerque, NM Operational
666 - Phoenix, AZ Operational
668 - Tucson, AZ Operational
670 - Eugene, OR Operational
672 - Portland, OR Operational
674 - Seattle, WA Operational
676 - Spokane, WA Operational
720 - Reno, NV Operational
721 - Las Vegas, NV Operational
722 - San Francisco, CA Operational
724 - Chico, CA Operational
726 - Sacramento, CA Operational
728 - Fresno, CA Operational
730 - Los Angeles, CA Operational
732 - San Diego, CA Operational
734 - Bakersfield, CA Operational
736 - Monterey, CA Operational
738 - Stockton, CA Operational
740 - San Luis Obispo, CA Operational
920 - New Haven, CT Operational
922 - Cincinnati, OH Operational
923 - Mansfield, OH Operational
924 - Erie, PA Operational
927 - Harrisonburg, VA Operational
928 - Charlottesville, VA Operational
939 - Fort Myers/Naples, FL Operational
949 - Fayetteville, NC Operational
951 - Rocky Mount, NC Operational
952 - Tampa, FL Operational
953 - Tallahassee, FL Operational
956 - Johnson City, TN Operational
958 - Lincoln, NE Operational
973 - Palm Springs, CA Operational
974 - Rochester, NY Operational
Support Operational
Phone Support Operational
Ticketing Support Operational
Help Center Operational
Portals Operational
Bandwidth Dashboard Operational
Application Platform Dashboard Operational
9-1-1 Dashboard Operational
Bandwidth International (fka Voxbone) Portal Operational
Dominican Republic Calling Services Operational
Inbound Calling - Dominican Republic (SIP) Operational
Argentina Calling Services Operational
Inbound Calling- Argentina Operational
Outbound Calling- Argentina Operational
Brazil Calling Services Operational
Inbound Calling- Brazil Operational
Chile Calling Services Operational
Inbound Calling- Chile Operational
Colombia Calling Services Operational
Inbound Calling- Colombia Operational
El Salvador Calling Services Operational
Inbound Calling- El Salvador Operational
Panama Calling Services Operational
Inbound Calling- Panama Operational
Peru Calling Services Operational
Inbound Calling- Peru Operational
Outbound Calling- Peru Operational
Austria Calling Services Operational
Inbound Calling - Austria Operational
Outbound Calling - Austria Operational
Emergency Calling - Austria Operational
Belgium Calling Services Operational
Inbound Calling - Belgium Operational
Outbound Calling - Belgium Operational
Emergency Calling - Belgium Operational
France Calling Services Operational
Inbound Calling - France Operational
Outbound Calling - France Operational
Emergency Calling - France Operational
Germany Calling Services Operational
Inbound Calling - Germany Operational
Outbound Calling - Germany Operational
Emergency Calling - Germany Operational
Luxembourg Calling Services Operational
Inbound Calling - Luxembourg Operational
Outbound Calling - Luxembourg Operational
Emergency Calling - Luxembourg Operational
Netherlands Calling Services Operational
Inbound Calling - Neatherlands Operational
Outbound Calling - Netherlands Operational
Emergency Calling - Netherlands Operational
Switzerland Calling Services Operational
Inbound Calling - Switzerland Operational
Outbound Calling - Switzerland Operational
Emergency Calling - Switzerland Operational
Croatia Calling Services Operational
Inbound Calling - Croatia Operational
Outbound Calling - Croatia Operational
Emergency Calling - Croatia Operational
Greece Calling Services Operational
Inbound Calling - Greece Operational
Outbound Calling - Greece Operational
Emergency Calling - Greece Operational
Italy Calling Services Operational
Inbound Calling - Italy Operational
Outbound Calling - Italy Operational
Emergency Calling - Italy Operational
Malta Calling Services Operational
Inbound Calling - Malta Operational
Portugal Calling Services Operational
Inbound Calling - Portugal Operational
Outbound Calling - Portugal Operational
Emergency Calling - Portugal Operational
Slovenia Calling Services Operational
Inbound Calling - Slovenia Operational
Outbound Calling- Slovenia Operational
Emergency Calling- Slovenia Operational
Spain Calling Services Operational
Inbound Calling - Spain Operational
Outbound Calling - Spain Operational
Emergency Calling - Spain Operational
Bulgaria Calling Services Operational
Inbound Calling - Bulgaria Operational
Outbound Calling - Bulgaria Operational
Emergency Calling - Bulgaria Operational
Georgia Calling Services Operational
Inbound Calling - Georgia Operational
Czech Republic Calling Services Operational
Inbound Calling - Czech Republic Operational
Outbound Calling - Czech Republic Operational
Emergency Calling - Czech Republic Operational
Hungary Calling Services Operational
Inbound Calling - Hungary Operational
Outbound Calling - Hungary Operational
Emergency Calling - Hungary Operational
Poland Calling Services Operational
Inbound Calling - Poland Operational
Outbound Calling - Poland Operational
Emergency Calling - Poland Operational
Romania Calling Services Operational
Inbound Calling - Romania Operational
Outbound Calling - Romania Operational
Emergency Calling - Romania Operational
Slovakia Calling Services Operational
Inbound Calling - Slovakia Operational
Outbound Calling - Slovakia Operational
Emergency Calling - Slovakia Operational
Denmark Calling Services Operational
Inbound Calling - Denmark Operational
Outbound Calling - Denmark Operational
Emergency Calling - Denmark Operational
Estonia Calling Services Operational
Inbound Calling - Estonia Operational
Outbound Calling - Estonia Operational
Emergency Calling - Estonia Operational
Finland Calling Services Operational
Inbound Calling - Finland Operational
Outbound Calling - Finland Operational
Emergency Calling - Finland Operational
Ireland Calling Services Operational
Inbound Calling - Ireland Operational
Outbound Calling - Ireland Operational
Emergency Calling - Ireland Operational
Latvia Calling Services Operational
Inbound Calling - Latvia Operational
Outbound Calling - Latvia Operational
Emergency Calling - Latvia Operational
Lithuania Calling Services Operational
Inbound Calling - Lithuania Operational
Outbound Calling - Lithuania Operational
Emergency Calling - Lithuania Operational
Norway Calling Services Operational
Inbound Calling - Norway Operational
Outbound Calling - Norway Operational
Emergency Calling -Norway Operational
Sweden Calling Services Operational
Inbound Calling - Sweden Operational
Outbound Calling - Sweden Operational
Emergency Calling - Sweden Operational
United Kingdom Calling Services Operational
Inbound Calling - United Kingdom Operational
Outbound Calling - United Kingdom Operational
Emergency Calling - United Kingdom Operational
Canada Calling Services Operational
Inbound Calling - Canada (SIP) Operational
Mexico Calling Services Operational
Inbound Calling - Mexico Operational
Puerto Rico Calling Services Operational
Inbound Calling - Puerto Rico Operational
Outbound Calling - Puerto Rico Operational
Emergency Calling - Puerto Rico Operational
Virgin Islands (U.S.) Calling Services Operational
Inbound Calling - Virgin Islands (U.S.) Operational
Emergency Calling - Virgin Islands (U.S.) Operational
Cyprus Calling Services Operational
Inbound Calling - Cyprus Operational
Outbound Calling - Cyprus Operational
Emergency Calling - Cyprus Operational
Egypt Calling Services Operational
Inbound Calling - Egypt Operational
Israel Calling Services Operational
Inbound Calling - Israel Operational
Outbound Calling - Israel Operational
Emergency Calling - Israel Operational
Jordan Calling Services Operational
Inbound Calling- Jordan Operational
Kenya Calling Services Operational
Inbound Calling- Kenya Operational
Qatar Calling Services Operational
Inbound Calling- Qatar Operational
South Africa Calling Services Operational
Inbound Calling- South Africa Operational
United Arab Emirates Calling Services Operational
Inbound Calling- United Arab Emirates Operational
Australia Calling Services Operational
Inbound Calling- Australia Operational
Outbound Calling- Australia Operational
Emergency Calling- Australia Operational
China Calling Services Operational
Inbound Calling- China Operational
Hong Kong Calling Services Operational
Inbound Calling- Hong Kong Operational
Outbound Calling- Hong Kong Operational
Emergency Calling- Hong Kong Operational
India Calling Services Operational
Inbound Calling- India Operational
Indonesia Calling Services Operational
Inbound Calling- Indonesia Operational
Japan Calling Services Operational
Inbound Calling- Japan Operational
Outbound Calling- Japan Operational
Emergency Calling- Japan Operational
Malaysia Calling Services Operational
Inbound Calling- Malaysia Operational
Philippines Calling Service Operational
Inbound Calling- Philippines Operational
Singapore Calling Services Operational
Inbound Calling- Singapore Operational
Outbound Calling- Singapore Operational
Emergency Calling- Singapore Operational
South Korea Calling Services Operational
Inbound Calling- South Korea Operational
Outbound Calling- South Korea Operational
Thailand Calling Services Operational
Inbound Calling- Thailand Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Messaging Maintenance - SMS Feb 8, 2023 00:00-05:00 EST
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Posted on Feb 07, 2023 - 15:01 EST
Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
344 - Saginaw, MI
477 - Huntsville, AL
522 - Springfield, MO
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.

Posted on Feb 07, 2023 - 14:50 EST
Bandwidth will be performing scheduled maintenance in the Global Los Angeles and New York data centers to update voice software.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Global Los Angeles and New York data centers, redirecting traffic to geo-redundant global data centers. As a result, while voice services will be uninterrupted for the duration of the maintenance, customers may observe their traffic being routed to/from them through our geo-redundant global data centers.

Posted on Feb 07, 2023 - 10:30 EST
Messaging Maintenance - Toll-Free MMS/SMS Feb 8, 2023 23:00 - Feb 9, 2023 03:00 EST
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on Feb 07, 2023 - 15:03 EST
Bandwidth will be performing maintenance alongside our messaging vendor to migrate a portion of messaging traffic. While all steps are being taken to minimize impact, there will be a moment during the maintenance where inbound messages will not be delivered.
Posted on Jan 24, 2023 - 17:18 EST
Bandwidth will be performing scheduled maintenance in the Germany & Belgium data centers to update voice software.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Germany & Belgium data centers, redirecting traffic to geo-redundant global data centers. As a result, while voice services will be uninterrupted for the duration of the maintenance, customers may observe their traffic being routed to/from them through our geo-redundant global data centers.

Posted on Feb 07, 2023 - 12:57 EST
Messaging Maintenance (V2 SMS) Feb 17, 2023 00:00-01:00 EST
Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
Posted on Feb 06, 2023 - 14:13 EST
MMS Messaging Maintenance - DFW Feb 21, 2023 00:00-02:00 EST
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in MMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.

All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.

Posted on Feb 07, 2023 - 10:19 EST
Global Portal & API Maintenance Feb 21, 2023 23:00 - Feb 22, 2023 00:00 EST
Bandwidth will be performing maintenance on the Global Portal & API. While all steps are being taken to reduce impact to services, users may experience intermittent delays and disruption of global portal and API services for the duration of the maintenance:
Posted on Feb 07, 2023 - 13:47 EST
Past Incidents
Feb 7, 2023
Completed - The scheduled maintenance has been completed.
Feb 7, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 08:00 EST
Scheduled - Bandwidth will be performing scheduled maintenance in the Australia data center to relocate physical network equipment.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Australia data center, redirecting traffic to geo-redundant global data centers. As a result, while voice services will be uninterrupted for the duration of the maintenance, customers may observe their traffic being routed to/from them through our geo-redundant global data centers.

Feb 6, 15:43 EST
Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 02/07/2023 04:16 AM ET
Stop Time: 02/07/2023 06:03 AM ET

Feb 7, 09:23 EST
Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Feb 7, 07:34 EST
Update - We are continuing to work on a fix for this issue.
Feb 7, 04:29 EST
Identified - We are experiencing a transport issue on the Bandwidth network affecting a small portion of your inbound origination service only.

We are currently working with our carrier for resolution.

Feb 7, 04:27 EST
Completed - The scheduled maintenance has been completed.
Feb 7, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 01:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following market for the duration of the maintenance:

522 - Springfield, MO

We do not anticipate any service disruption to outbound calling during this maintenance.

Feb 6, 14:12 EST
Completed - The scheduled maintenance has been completed.
Feb 7, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 00:00 EST
Scheduled - Bandwidth will be performing maintenance alongside our messaging vendor to migrate a portion of messaging traffic. While all steps are being taken to minimize impact, there will be a moment during the maintenance where inbound messages will not be delivered.
Jan 24, 17:16 EST
Feb 6, 2023
Completed - The scheduled maintenance has been completed.
Feb 6, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 01:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

344 - Saginaw, MI
522 - Springfield, MO

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.

Feb 3, 14:33 EST
Feb 5, 2023
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 02/03/2023 02:46 ET
Stop Time: 02/04/2023 03:22 ET

Feb 5, 05:26 EST
Update - Update: A fix has been implemented and we are monitoring the results
Feb 5, 04:01 EST
Update - Update: A fix has been implemented and we are monitoring the results
Feb 5, 00:03 EST
Update - Update: A fix has been implemented and we are monitoring the results
Feb 4, 20:27 EST
Monitoring - A fix has been implemented and we are monitoring the results
Feb 4, 16:04 EST
Update - Update: We are currently working with our carrier for resolution.
Feb 4, 12:16 EST
Update - Update: We are currently working with our carrier for resolution.
Feb 4, 07:19 EST
Update - Update:We are currently working with our carrier for resolution.
Feb 4, 03:21 EST
Identified - Update: We are currently working with our carrier for resolution.
Feb 3, 23:17 EST
Update - We are currently working with our carrier for resolution.
Feb 3, 19:21 EST
Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.

Feb 3, 15:21 EST
Resolved - Final: Our carrier has completed all necessary repairs (fiber cut/equipment failure) and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 02/03/2023 12:22 ET
Stop Time: 02/04/2023 12:31 ET

Feb 5, 05:20 EST
Update - Update: A fix has been implemented and we are monitoring the results
Feb 5, 04:00 EST
Update - Update: A fix has been implemented and we are monitoring the results
Feb 5, 00:04 EST
Update - Update: A fix has been implemented and we are monitoring the results
Feb 4, 20:26 EST
Monitoring - A fix has been implemented and we are monitoring the results
Feb 4, 16:04 EST
Update - Update:Our carrier is continuing to isolate the cause of this incident.
Feb 4, 11:53 EST
Update - Update:Our carrier is continuing to isolate the cause of this incident.
Feb 4, 10:36 EST
Update - Update:Our carrier is continuing to isolate the cause of this incident.
Feb 4, 05:55 EST
Update - Update: Our carrier is continuing to isolate the cause of this incident.
Feb 4, 01:57 EST
Identified - Update: Our carrier is continuing to isolate the cause of this incident.
Feb 3, 21:55 EST
Update - Our carrier is continuing to isolate the cause of this incident.
Feb 3, 17:55 EST
Update - Update: Our carrier is continuing to isolate the cause of this incident.
Feb 3, 13:55 EST
Update - Update: Our carrier is continuing to isolate the cause of this incident.
Feb 3, 09:53 EST
Update - We are experiencing an issue on the Bandwidth network affecting a small portion of local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.

Feb 3, 05:08 EST
Investigating - We are experiencing an issue on the Bandwidth network affecting a small portion of local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.

Feb 3, 01:06 EST
Feb 4, 2023
Feb 3, 2023
Completed - The scheduled maintenance has been completed.
Feb 3, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 00:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
256 - Clarksburg, WV
334 - Fort Wayne, IN
338 - Bloomington, IN
344 - Saginaw, MI
522 - Springfield, MO
923 - Mansfield, OH
927 - Harrisonburg, VA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.

Feb 2, 14:13 EST
Resolved - Final: The network impairment in Poland with our carrier affecting voice traffic has been resolved and normal traffic patterns have resumed.

Start Time: 2/2/2023 at 10:13 GMT
Stop Time: 3/2/2023 at 9:34 GMT

Feb 3, 04:55 EST
Update - We are investigating a network impairment in Poland with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
Feb 3, 01:19 EST
Update - We are investigating a network impairment in Poland with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
Feb 2, 21:05 EST
Investigating - We are investigating a network impairment in Poland with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
Feb 2, 17:21 EST
Completed - The scheduled maintenance has been completed.
Feb 3, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 00:01 EST
Scheduled - Bandwidth will be performing maintenance alongside our messaging vendor to migrate a portion of messaging traffic. While all steps are being taken to minimize impact, there will be a moment during the maintenance where inbound messages will not be delivered.
Jan 24, 17:13 EST
Completed - The scheduled maintenance has been completed.
Feb 3, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 00:01 EST
Scheduled - Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
Jan 23, 14:57 EST
Feb 2, 2023
Resolved - For a brief period of time, some SMS messages toward UK mobiles did not complete as expected and failed to deliver as expected. At this time, all messaging network behavior is operational.

Start : 2 Feb 2023 at 15:52 GMT
End : 2 Feb 2023 at 16:40 GMT

Feb 2, 12:59 EST
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored.
This incident is being resolved.

Start Time: 02/02/2023 08:05 GMT

Stop Time: 02/02/2023 08:28 GMT

Feb 2, 09:29 EST
Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Feb 2, 07:54 EST
Update - We are continuing to work on a fix for this issue.
Feb 2, 03:39 EST
Identified - We are experiencing a transport issue on the Bandwidth network affecting a small portion of your inbound origination service only.

We are currently working with our carrier for resolution.

Feb 2, 03:38 EST
Completed - The scheduled maintenance has been completed.
Feb 2, 06:02 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 00:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
620 - Rochester, MN
636 - Fargo, ND

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.

Feb 1, 14:22 EST
Completed - The scheduled maintenance has been completed.
Feb 2, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 23:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Jan 31, 15:21 EST
Feb 1, 2023
Completed - The scheduled maintenance has been completed.
Feb 1, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 11:00 EST
Scheduled - Bandwidth will be performing scheduled maintenance on our voice infrastructure in Singapore.
While Bandwidth is taking necessary steps to minimize impact to calls sent through Singapore, there may be a brief disruption to new calls initiated during the maintenance window.
No impact to existing calls is anticipated.

Jan 10, 09:30 EST
Completed - The scheduled maintenance has been completed.
Feb 1, 06:31 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 04:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Jan 31, 15:22 EST
Completed - The scheduled maintenance has been completed.
Feb 1, 06:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 00:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
620 - Rochester, MN
636 - Fargo, ND

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.

Jan 31, 15:15 EST
Jan 31, 2023
Resolved - At this time we are able to confirm this issue has been resolved.
Jan 31, 17:02 EST
Investigating - We're currently investigating intermittent failures with the TN Lookup API service.
Jan 31, 15:21 EST
Resolved - This incident has been resolved.
Jan 31, 15:19 EST
Monitoring - Bandwidth teams are monitoring network stability in Croatia. For a brief moment, calls failed to complete for Croatia destinations or Croatin TNs.
Jan 31, 14:20 EST
Resolved - This incident has been resolved.
Jan 31, 14:14 EST
Monitoring - Bandwidth has been advised by this vendor that activations have been restored. We continue to monitor for ongoing stability.
Jan 31, 12:39 EST
Investigating - Bandwidth teams are investigating an incident impacting off-net Port Activation Delays. Ports may not active when triggered or appear to be activated but not provisioned as expected. Teams are engaging with this vendor to restore timely activations.
Jan 31, 12:31 EST
Jan 30, 2023
Resolved - Final: Mobile voice traffic in United Kingdom has been restored.

Start Time: 11:36 GMT
Stop Time: 12:33 GMT

Jan 30, 07:49 EST
Investigating - We are investigating a network impairment in United Kingdom with our carrier affecting Mobile voice traffic. We are currently working with our carrier for resolution.
Jan 30, 07:04 EST
Completed - The scheduled maintenance has been completed.
Jan 30, 06:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 01:01 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

620 - Rochester, MN
636 - Fargo, ND

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.

Jan 26, 14:35 EST
Jan 29, 2023
Completed - The scheduled maintenance has been completed.
Jan 29, 08:02 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 01:02 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Jan 26, 14:37 EST
Jan 28, 2023

No incidents reported.

Jan 27, 2023
Resolved - For a brief period PidFlo Address provisioning would not have completed as expected. Bandwidth teams have resolved the incident. Failed provisioning request can be retried at any time.
Jan 27, 17:14 EST
Completed - The scheduled maintenance has been completed.
Jan 27, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 01:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

620 - Rochester, MN
636 - Fargo, ND

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.

Jan 26, 14:33 EST
Jan 26, 2023
Resolved - During this incident, newly purchased numbers may not have been fully provisioned for messaging capabilities. Bandwidth Teams have resolved this incident with messaged and provisioned functions process as expected.
Jan 26, 22:40 EST
Resolved - Our carrier has completed all necessary repairs for the equipment failure and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 01/26/2023 10:28 ET

Stop Time: 01/26/2023 11:17 ET

Jan 26, 15:04 EST
Investigating - We are experiencing an issue on the Bandwidth network affecting a small portion of local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.

Jan 26, 10:49 EST
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored.
This incident is being resolved.

Start Time: 01/25/2023 18:26 GMT

Stop Time: 01/26/2023 07:24 GMT

Jan 26, 13:56 EST
Update - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Jan 26, 09:52 EST
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Jan 26, 05:12 EST
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Jan 26, 01:11 EST
Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Jan 25, 19:48 EST
Update - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.

Jan 25, 13:48 EST
Investigating - We are currently investigating this issue.
Jan 25, 13:47 EST
Completed - The scheduled maintenance has been completed.
Jan 26, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 21:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
620 - Rochester, MN
636 - Fargo, ND
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.

Jan 25, 15:27 EST
Completed - The scheduled maintenance has been completed.
Jan 26, 03:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 23:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Jan 25, 15:22 EST
Jan 25, 2023
Completed - The scheduled maintenance has been completed.
Jan 25, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 11:00 EST
Scheduled - Bandwidth will be performing scheduled maintenance on our voice infrastructure in Singapore.
While Bandwidth is taking necessary steps to minimize impact to calls sent through Singapore, there may be a brief disruption to new calls initiated during the maintenance window.
No impact to existing calls is anticipated.

Jan 10, 09:26 EST
Completed - The scheduled maintenance has been completed.
Jan 25, 06:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 21:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
344 - Saginaw, MI
522 - Springfield, MO
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.

Jan 24, 14:17 EST
Jan 24, 2023
Resolved - This incident has been resolved.
Jan 24, 18:01 EST
Monitoring - Bandwidth teams are observing expected portal behavior and will continue to monitor for prolonged stability.
Jan 24, 17:20 EST
Update - Bandwidth teams continue to work towards a resolution.
Jan 24, 16:18 EST
Identified - Bandwidth teams have identified the source of this degraded performance and are working to restore Dashboard functionality.
Jan 24, 13:19 EST
Investigating - Bandwidth teams are investigating and incident impacting the Bandwidth Dashboard where User Management functions are unavailable and general degraded performance is impacting users. All teams are active engaged to bring about a resolution.
Jan 24, 12:22 EST
Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.
Jan 24, 06:30 EST
Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all
repairs are complete.

Jan 24, 05:17 EST
Investigating - We are experiencing a transport issue on the Bandwidth network affecting a small portion of your inbound origination service only.

We are currently working with our carrier for resolution.

Jan 24, 00:03 EST
Completed - The scheduled maintenance has been completed.
Jan 24, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 21:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.

Jan 23, 15:06 EST