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All Systems Operational

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Under Maintenance

Status

Degraded Performance

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Partial Outage

Status

Major Outage

Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

All Systems Operational
Inbound Calling Services Operational
Inbound Calling (SIP) Operational
Inbound Calling - Canada (SIP) Operational
Toll-Free calling - Inbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Direct Link Services (DLS) Operational
Outbound Calling Services Operational
Outbound Calling (SIP) Operational
Toll-Free calling - Outbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Direct Link Services (DLS) Operational
Application Platform Add On Services Operational
Call Recording Operational
Transcriptions Operational
Text-to-Speech Operational
CNAM Lookup Operational
Messaging Services Operational
SMS Messaging (SMPP) Operational
MMS Messaging (MM4) Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
International Messaging (HTTP) Operational
REST APIs - HTTP SMS Messaging Operational
REST APIs - HTTP MMS Messaging Operational
Toll Free MMS - Inbound Operational
Toll Free MMS - Outbound Operational
Number Management Services Operational
New Number Ordering Operational
Number Porting Operational
Inbound Calling - Caller ID Lookup (CNAM) Operational
Line Feature Management ? Operational
9-1-1 Services Operational
9-1-1 Call Routing Service Operational
9-1-1 Provisioning Service Operational
DLR (Dynamic Location Routing) Operational
SIP Trunking Operational
Local Market Status ? Operational
120 - Portland, ME Operational
122 - Manchester, NH Operational
124 - Burlington, VT Operational
126 - Springfield, MA Operational
128 - Cambridge, MA Operational
130 - Providence, RI Operational
132 - New York City, NY Operational
133 - Poughkeepsie, NY Operational
134 - Albany, NY Operational
136 - Syracuse, NY Operational
138 - Binghamton, NY Operational
140 - Buffalo, NY Operational
220 - Pleasantville, NJ Operational
222 - Camden, NJ Operational
224 - Newark, NJ Operational
226 - Harrisburg, PA Operational
228 - Philadelphia, PA Operational
230 - Altoona, PA Operational
232 - Scranton, PA Operational
234 - Pittsburgh, PA Operational
236 - Washington, DC Operational
238 - Baltimore, MD Operational
240 - Frederick, MD Operational
244 - Roanoke, VA Operational
246 - Culpeper, VA Operational
248 - Richmond, VA Operational
250 - Lynchburg, VA Operational
252 - Norfolk, VA Operational
254 - Charleston, WV Operational
256 - Clarksburg, WV Operational
320 - Cleveland, OH Operational
322 - Youngstown, OH Operational
324 - Worthington, OH Operational
325 - Akron, OH Operational
326 - Toledo, OH Operational
328 - Dayton, OH Operational
330 - Evansville, IN Operational
332 - South Bend, IN Operational
334 - Fort Wayne, IN Operational
336 - Indianapolis, IN Operational
338 - Bloomington, IN Operational
340 - Southfield, MI Operational
342 - Marquette, MI Operational
344 - Saginaw, MI Operational
348 - Grand Rapids, MI Operational
350 - Appleton, WI Operational
354 - Madison, WI Operational
356 - Milwaukee, WI Operational
358 - Chicago, IL Operational
368 - Peoria, IL Operational
420 - Asheville, NC Operational
422 - Charlotte, NC Operational
424 - Greensboro, NC Operational
426 - Raleigh, NC Operational
428 - Wilmington, NC Operational
432 - Myrtle Beach, SC Operational
434 - Columbia, SC Operational
436 - Charleston, SC Operational
438 - Atlanta, GA Operational
440 - Savannah, GA Operational
442 - Augusta, GA Operational
446 - Macon, GA Operational
448 - Pensacola, FL Operational
452 - Jacksonville, FL Operational
454 - Gainesville, FL Operational
458 - Orlando, FL Operational
460 - Miami, FL Operational
462 - Louisville, KY Operational
468 - Memphis, TN Operational
470 - Nashville, TN Operational
472 - Chattanooga, TN Operational
474 - Knoxville, TN Operational
476 - Birmingham, AL Operational
477 - Huntsville, AL Operational
478 - Montgomery, AL Operational
480 - Mobile, AL Operational
482 - Jackson, MS Operational
486 - Shreveport, LA Operational
488 - Lake Charles, LA Operational
490 - New Orleans, LA Operational
492 - Baton Rouge, LA Operational
520 - St. Louis, MO Operational
522 - Springfield, MO Operational
524 - Kansas City, MO Operational
526 - Fort Smith, AR Operational
528 - Little Rock, AR Operational
532 - Wichita, KS Operational
534 - Topeka, KS Operational
536 - Oklahoma City, OK Operational
538 - Tulsa, OK Operational
540 - El Paso, TX Operational
542 - Midland, TX Operational
544 - Lubbock, TX Operational
546 - Amarillo, TX Operational
548 - Wichita Falls, TX Operational
550 - Abilene, TX Operational
552 - Dallas, TX Operational
554 - Longview, TX Operational
556 - Waco, TX Operational
558 - Austin, TX Operational
560 - Houston, TX Operational
562 - Beaumont, TX Operational
564 - Corpus Christi, TX Operational
566 - San Antonio, TX Operational
568 - Harlingen, TX Operational
620 - Rochester, MN Operational
624 - Duluth, MN Operational
626 - St. Cloud, MN Operational
628 - Minneapolis, MN Operational
632 - Des Moines, IA Operational
634 - Davenport, IA Operational
635 - Cedar Rapids, IA Operational
636 - Fargo, ND Operational
638 - Bismarck,ND Operational
640 - Sioux Falls, SD Operational
644 - Omaha, NE Operational
650 - Billings, MT Operational
652 - Boise, ID Operational
654 - Cheyenne, WY Operational
656 - Denver, CO Operational
658 - Colorado Springs, CO Operational
660 - Salt Lake City, UT Operational
664 - Albuquerque, NM Operational
666 - Phoenix, AZ Operational
668 - Tucson, AZ Operational
670 - Eugene, OR Operational
672 - Portland, OR Operational
674 - Seattle, WA Operational
676 - Spokane, WA Operational
720 - Reno, NV Operational
721 - Las Vegas, NV Operational
722 - San Francisco, CA Operational
724 - Chico, CA Operational
726 - Sacramento, CA Operational
728 - Fresno, CA Operational
730 - Los Angeles, CA Operational
732 - San Diego, CA Operational
734 - Bakersfield, CA Operational
736 - Monterey, CA Operational
738 - Stockton, CA Operational
740 - San Luis Obispo, CA Operational
920 - New Haven, CT Operational
922 - Cincinnati, OH Operational
923 - Mansfield, OH Operational
924 - Erie, PA Operational
927 - Harrisonburg, VA Operational
928 - Charlottesville, VA Operational
949 - Fayetteville, NC Operational
951 - Rocky Mount, NC Operational
952 - Tampa, FL Operational
953 - Tallahassee, FL Operational
956 - Johnson City, TN Operational
958 - Lincoln, NE Operational
973 - Palm Springs, CA Operational
974 - Rochester, NY Operational
Support Operational
Phone Support Operational
Ticketing Support Operational
Help Center Operational
Portals Operational
Bandwidth Dashboard Operational
Application Platform Dashboard Operational
9-1-1 Dashboard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Local Market Maintenance - 554 - Longview, TX Oct 21, 00:00-06:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

554 - Longview, TX

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on Oct 3, 08:35 EDT
EVS (911) Maintenance - DFW Data Center Oct 22, 00:00-01:00 EDT
Bandwidth will be performing network EVS (911) maintenance in our DFW data center. While all steps have been taken to minimize impact to calls, Bandwidth advises that customers route all EVS (911) calls through the ATL data center for the duration of the maintenance to ensure no interruption in service.

There will be no impact to 911 provisioning during this maintenance.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Oct 11, 13:05 EDT
Local Market Maintenance - 526 - Fort Smith, AR Oct 22, 01:00-02:30 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

526 - Fort Smith, AR

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on Oct 3, 08:35 EDT
Local Market Maintenance - 344 - Saginaw, MI Oct 22, 01:00-07:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

344 - Saginaw, MI

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on Oct 4, 12:40 EDT
Local Market Maintenance - Multiple Markets Oct 23, 00:00-05:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Sep 25, 12:16 EDT
Local Market Maintenance - Multiple Markets Oct 23, 01:00-07:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

522 - Springfield, MO
526 - Fort Smith, AR

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Oct 4, 12:40 EDT
Application Platform Maintenance Oct 23, 05:00-06:00 EDT
Bandwidth will be performing maintenance on the Application Platform. While all steps are being taken to reduce impact to services, we anticipate that voice and messaging will not be processed for the duration of the maintenance window.
Posted on Oct 10, 08:44 EDT
Local Market Maintenance - 923 - Mansfield, OH Oct 24, 00:00-05:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

923 - Mansfield, OH

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on Sep 25, 12:16 EDT
EVS (911) Maintenance - ATL Data Center Oct 24, 00:00-01:00 EDT
Bandwidth will be performing network EVS (911) maintenance in our ATL data center. While all steps have been taken to minimize impact to calls, Bandwidth advises that customers route all EVS (911) calls through the DFW data center for the duration of the maintenance to ensure no interruption in service.

There will be no impact to 911 provisioning during this maintenance.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Oct 11, 13:06 EDT
Local Market Maintenance - Multiple Markets Oct 24, 01:00-07:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

344 - Saginaw, MI
522 - Springfield, MO
526 - Fort Smith, AR

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Oct 4, 12:40 EDT
Local Market Maintenance - Multiple Markets Oct 24, 03:00-08:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Oct 4, 12:40 EDT
Local Market Maintenance - 344 - Saginaw, MI Oct 25, 01:00-07:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

344 - Saginaw, MI

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on Oct 4, 12:40 EDT
Local Market Maintenance - Multiple Markets Oct 25, 03:00-08:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Oct 4, 12:40 EDT
Local Market Maintenance - Multiple Markets Oct 26, 03:00-08:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Oct 4, 12:40 EDT
Local Market Maintenance - 522 - Springfield, MO Oct 29, 01:00-07:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

522 - Springfield, MO

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on Oct 4, 12:40 EDT
Local Market Maintenance - 344 - Saginaw, MI Oct 29, 01:00-07:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

344 - Saginaw, MI

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on Oct 10, 08:44 EDT
DLS Maintenance - DFW Data Center Oct 30, 00:00-06:00 EDT
Bandwidth will be performing maintenance in our DFW data center. While we are taking necessary steps to reduce impact to services, Bandwidth advises that customers route DLS services to their geo-redundant link to avoid any service interruption.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Oct 18, 10:46 EDT
Local Market Maintenance - Multiple Markets Oct 31, 01:00-07:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

344 - Saginaw, MI
522 - Springfield, MO

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Oct 10, 08:44 EDT
Local Market Maintenance - Multiple Markets Nov 1, 01:00-07:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

344 - Saginaw, MI
522 - Springfield, MO

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Oct 10, 08:45 EDT
Local Market Maintenance - Multiple Markets Nov 7, 01:00-06:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Oct 10, 08:45 EDT
Local Market Maintenance - Multiple Markets Nov 8, 01:00-06:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Oct 10, 08:45 EDT
Local Market Maintenance - Multiple Markets Nov 9, 01:00-06:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Oct 10, 08:45 EDT
Local Market Maintenance - Multiple Markets Nov 12, 01:00-07:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

344 - Saginaw, MI
522 - Springfield, MO
526 - Fort Smith, AR
548 - Wichita Falls, TX

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Sep 20, 14:47 EDT
Local Market Maintenance - 244 - Roanoke, VA Jan 16, 00:00-06:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

244 - Roanoke, VA

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on Sep 25, 12:16 EDT
Past Incidents
Oct 20, 2019
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Oct 20, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 07:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Oct 10, 08:43 EDT
Oct 19, 2019
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Oct 19, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 07:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Oct 10, 08:43 EDT
Local Market Maintenance - 344 - Saginaw, MI
Completed - The scheduled maintenance has been completed.
Oct 19, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

344 - Saginaw, MI

We do not anticipate any service disruption to outbound calling during this maintenance.
Oct 10, 08:46 EDT
Oct 18, 2019
Emergency SMS Messaging Maintenance - DFW/LAX
Completed - The scheduled maintenance has been completed.
Oct 18, 04:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 00:00 EDT
Scheduled - Bandwidth will be performing emergency maintenance on our messaging platform. While all necessary steps are being taken to prevent service disruption, there will be a brief delay in SMS messaging in DFW and LAX. Binds to both data centers will bounce at separate times but messages will be queued and delivered once the data centers come back online.
Oct 17, 15:52 EDT
Messaging Maintenance - Toll Free SMS
Completed - The scheduled maintenance has been completed.
Oct 18, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 21:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Oct 17, 15:31 EDT
Oct 17, 2019
Brief SMS DFW Incident
Resolved - Bandwidth experienced a brief incident in our DFW data center that impacted SMPP traffic and HTTP traffic on our V1 and V2 Application Platforms. Messages destined for DFW were not delivered. Services have been fully restored and SMS traffic is flowing as expected.
Oct 17, 14:00 EDT
Bandwidth Local Market Impairment - LATA: 635 - Cedar Rapids, IA
Resolved - Our carrier has completed all necessary repairs to their equipment and Bandwidth can confirm all services are restored. This incident is being resolved.
Start Time: 01:00 EDT
Stop Time: 08:10 EDT
Oct 17, 11:52 EDT
Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Oct 17, 08:10 EDT
Update - Update: Our carrier is continuing to isolate the cause of this incident. Thank you for your patience.
Oct 17, 05:00 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Oct 17, 00:59 EDT
Messaging Maintenance - Toll Free SMS and MMS
Completed - The scheduled maintenance has been completed.
Oct 17, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 21:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS and MMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS and MMS messages may be encountered.
Oct 16, 18:01 EDT
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Oct 17, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Oct 3, 08:35 EDT
Edge Proxy Maintenance - JFK
Completed - The scheduled maintenance has been completed.
Oct 17, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance on the JFK Edge Proxy. While all steps have been taken to minimize impact, the proxy will be unavailable for up to 15 minutes during the maintenance window.

The DFW Edge Proxy will be unaffected during this event. JFK Edge Proxy customers may choose to point all traffic at DFW to ensure no interruption to service.

Customers currently connected directly to Bandwidth SBCs will not be impacted by this maintenance and can ignore this maintenance notification.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Oct 4, 10:24 EDT
Local Market Maintenance - 250 - Lynchburg, VA
Completed - The scheduled maintenance has been completed.
Oct 17, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

250 - Lynchburg, VA

We do not anticipate any service disruption to outbound calling during this maintenance.
Oct 3, 08:35 EDT
Oct 16, 2019
Local Market Maintenance - 344 - Saginaw, MI
Completed - The scheduled maintenance has been completed.
Oct 16, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

344 - Saginaw, MI

We do not anticipate any service disruption to outbound calling during this maintenance.
Oct 3, 08:35 EDT
Messaging Maintenance - Toll Free SMS
Completed - The scheduled maintenance has been completed.
Oct 16, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 03:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Oct 15, 07:31 EDT
Edge Proxy Maintenance - JFK & LAX
Completed - The scheduled maintenance has been completed.
Oct 16, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 00:01 EDT
Scheduled - Bandwidth will be performing maintenance on the JFK and LAX Edge Proxies. While all steps have been taken to minimize impact, the proxies will be unavailable for up to 15 minutes during the maintenance window.

The DFW Edge Proxy will be unaffected during this event. JFK Edge Proxy customers may choose to point all termination traffic to DFW to ensure no interruption to service.

Customers currently connected directly to Bandwidth SBCs will not be impacted by this maintenance and can ignore this maintenance notification.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Oct 4, 10:28 EDT
EVS (911) Maintenance - DFW Data Center
Completed - The scheduled maintenance has been completed.
Oct 16, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 00:00 EDT
Scheduled - Bandwidth will be performing network maintenance in our DFW data center. While all steps have been taken to minimize impact, the EVS (911) platform in DFW will experience periods of unavailability during the maintenance window.

To eliminate potential for impact, Bandwidth advises that customers route all EVS (911) calls through the geo-redundant ATL data center.

There will be no impact to 911 provisioning during this maintenance.

For additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Oct 4, 10:21 EDT
DFW Maintenance - Caller ID (CNAM)
Completed - The scheduled maintenance has been completed.
Oct 16, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance which will have an affect on Caller ID (CNAM) services for inbound calls in the DFW data center. While all steps have been taken to minimize impact, the Caller ID service in DFW will experience brief periods of impairment during the maintenance window. There will be no impact to call processing during this maintenance.
Oct 4, 10:09 EDT
Oct 15, 2019
Local Market Maintenance - 256 - Clarksburg, WV
Completed - The scheduled maintenance has been completed.
Oct 15, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

256 - Clarksburg, WV

We do not anticipate any service disruption to outbound calling during this maintenance.
Sep 20, 14:47 EDT
LAX Maintenance - Caller ID (CNAM)
Completed - The scheduled maintenance has been completed.
Oct 15, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance which will have an affect on Caller ID (CNAM) services for inbound calls in the LAX data center. While all steps have been taken to minimize impact, the Caller ID service in LAX will experience brief periods of impairment during the maintenance window. There will be no impact to call processing during this maintenance.
Oct 4, 10:09 EDT
Oct 14, 2019
Local Market Maintenance - 526 - Fort Smith, AR
Completed - The scheduled maintenance has been completed.
Oct 14, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

526 - Fort Smith, AR

We do not anticipate any service disruption to outbound calling during this maintenance.
Sep 25, 12:16 EDT
Oct 13, 2019
Messaging Maintenance - SMS
Completed - The scheduled maintenance has been completed.
Oct 13, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Oct 11, 13:05 EDT
Oct 12, 2019
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Oct 12, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 22:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Oct 10, 08:43 EDT
Oct 11, 2019
Messaging Maintenance - Toll Free SMS
Completed - The scheduled maintenance has been completed.
Oct 11, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 02:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Oct 10, 08:43 EDT
Messaging Maintenance - MMS
Completed - The scheduled maintenance has been completed.
Oct 11, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 02:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Oct 9, 07:51 EDT
Edge Proxy Maintenance - DFW
Completed - The scheduled maintenance has been completed.
Oct 11, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance on our DFW Edge Proxies. While every effort is being taken to reduce impact to calls, the proxies will be unavailable for up to 15 minutes during the maintenance window.

JFK Proxies will be unaffected during this event. DFW Proxy customers may choose to point all traffic at JFK to ensure no interruption to service.

Customers currently connected directly to Bandwidth SBCs will not be impacted by this maintenance and can ignore this maintenance notification.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Oct 1, 15:42 EDT
Oct 10, 2019
Messaging Maintenance - MMS
Completed - The scheduled maintenance has been completed.
Oct 10, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 02:02 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Oct 9, 07:51 EDT
Messaging Maintenance - Toll Free SMS
Completed - The scheduled maintenance has been completed.
Oct 10, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 22:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Oct 9, 07:50 EDT
Messaging Maintenance - SMS
Completed - The scheduled maintenance has been completed.
Oct 10, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 02:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Oct 3, 08:35 EDT
Local Market Maintenance - 342 - Marquette, MI
Completed - The scheduled maintenance has been completed.
Oct 10, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

342 - Marquette, MI

We do not anticipate any service disruption to outbound calling during this maintenance.
Sep 19, 08:54 EDT
MMS Messaging Maintenance - DFW
Completed - The scheduled maintenance has been completed.
Oct 10, 03:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in MMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.

All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Sep 27, 15:24 EDT
Messaging Maintenance - Toll Free SMS
Completed - The scheduled maintenance has been completed.
Oct 10, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 01:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Sep 11, 14:12 EDT
Proxy Maintenance - Bandwidth 7
Completed - The scheduled maintenance has been completed.
Oct 10, 02:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance on the Bandwidth 7 call proxy. The Bandwidth 7 proxy will experience several minutes of down time during this maintenance and it is advisable to point all traffic to the geo-redundant Bandwidth 9 proxy to ensure no interruption to service

Customers currently connected directly to Bandwidth SBC's will not be impacted by this maintenance and can ignore this maintenance notification.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Sep 27, 15:25 EDT
Oct 9, 2019
Emergency Messaging Maintenance - MMS
Completed - The scheduled maintenance has been completed.
Oct 9, 16:17 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 14:17 EDT
Scheduled - Bandwidth's downstream vendor will be performing emergency maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Oct 9, 14:16 EDT
Brief MMS DFW Incident
Resolved - Bandwidth experienced a brief incident in our DFW data center that impacted MMS and MM4 traffic on our V1 and V2 Application Platforms. Services have been fully restored and MMS traffic is flowing as expected.
Oct 9, 13:23 EDT
EVS (911) Maintenance - ATL Data Center
Completed - The scheduled maintenance has been completed.
Oct 9, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 00:00 EDT
Scheduled - Bandwidth will be performing network maintenance in our ATL data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the ATL data center.

Emergency (911) Voice Calling: Bandwidth advises that customers route all calls through the DFW data center.

There will be no impact to 911 provisioning during this maintenance.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Sep 11, 14:32 EDT
Oct 8, 2019
Bandwidth Local Market Impairment - 330 - Evansville IN
Resolved - The carrier has completed their investigation. All services are restored at this time.
Oct 8, 10:28 EDT
Monitoring - We are continuing to work with our carrier for resolution. Services are currently up, but the carrier is still finalizing their repairs.
Oct 8, 07:57 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Oct 8, 04:02 EDT
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Oct 8, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Sep 20, 14:46 EDT
DLS Maintenance - JFK Data Center
Completed - The scheduled maintenance has been completed.
Oct 8, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance in our JFK data center. While we are taking necessary steps to reduce impact to services, Bandwidth advises that customers route DLS services to their geo-redundant link to avoid any service interruption.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Sep 24, 08:58 EDT
MMS Messaging Maintenance - LAX
Completed - The scheduled maintenance has been completed.
Oct 8, 03:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in MMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Sep 27, 15:24 EDT
Proxy Maintenance - Bandwidth 9
Completed - The scheduled maintenance has been completed.
Oct 8, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance on the Bandwidth 9 call proxy. The Bandwidth 9 proxy will experience several minutes of down time during this maintenance and it is advisable to point all traffic to the geo-redundant Bandwidth 7 proxy to ensure no interruption to service.

Customers currently connected directly to Bandwidth SBC's will not be impacted by this maintenance and can ignore this maintenance notification.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Sep 27, 15:25 EDT
Industry MMS Delays
Resolved - Bandwidth has seen continued stabilization of MMS delivery. We now consider this issue resolved.
Oct 8, 00:50 EDT
Update - Bandwidth continues to monitor MMS delivery delays. All teams are working to resolve this incident.
Oct 7, 23:12 EDT
Update - Bandwidth continues to see MMS delivery delays. All teams are are actively working to resolve this incident.
Oct 7, 21:48 EDT
Monitoring - Bandwidth is seeing MMS delivery restore. We will continue to monitor this incident to ensure a full recovery.
Oct 7, 20:02 EDT
Identified - Bandwidth has identified the MMS delivery delay is isolated to our vendor. Messages are still delayed but successfully queuing for delivery.
Oct 7, 19:14 EDT
Update - Bandwidth continues to investigate industry MMS delivery delays due to a vendor incident impacting inbound and outbound delivery . All teams are still engaged.
Oct 7, 18:11 EDT
Investigating - Bandwidth is currently investigating industry MMS delivery delays due to a vendor incident. Bandwidth teams are actively working with the industry vendor.
Oct 7, 17:32 EDT
Oct 7, 2019
Bandwidth Dashboard Latency Issues
Resolved - Bandwidth has seen continued stability with the Dashboard. We consider this incident resolved.
Oct 7, 14:13 EDT
Monitoring - Bandwidth has seen Dashboard latency issues normalize. All teams continue to monitor.
Oct 7, 14:01 EDT
Identified - Bandwidth has identified latency issues with the Dashboard. All teams are engaged.
Oct 7, 13:07 EDT
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Oct 7, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 03:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

636 - Fargo, ND
650 - Billings, MT
654 - Cheyenne, WY

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Sep 11, 14:12 EDT
Local Market Maintenance - 620 - Rochester, MN
Completed - The scheduled maintenance has been completed.
Oct 7, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 03:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

620 - Rochester, MN

We do not anticipate any service disruption to outbound calling during this maintenance.
Sep 11, 14:11 EDT
Oct 6, 2019

No incidents reported.

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