Status

Completed - The scheduled maintenance has been completed.
Jul 19, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 22:01 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free messages may be encountered.
Jul 18, 13:39 EDT

Local Market Maintenance - 740 - San Luis Obispo, CA

Completed - The scheduled maintenance has been completed.
Jul 19, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 03:30 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

740 - San Luis Obispo, CA

We do not anticipate any service disruption to outbound calling during this maintenance.
Jul 11, 09:56 EDT

Jul 18, 2019

Bandwidth Local Market Impairment- LATA 956 (Johnson City, TN)

Resolved - Upstream carrier repaired cross-connects and the issue resolved.
Jul 18, 21:55 EDT

Update - Upstream carrier's initial repair was unsuccessful. We are continuing to work with them to find a resolution.
Jul 18, 18:17 EDT

Update - We are continuing to work with our upstream carrier to provide a resolution to this event.
Jul 18, 14:14 EDT

Update - We have been advised by our upstream carrier that this event is related to network grooming that is currently being performed. We are continuing to work with our carrier to resolve this issue.
Jul 18, 10:22 EDT

Update - We are continuing to investigate this issue.
Jul 18, 04:58 EDT

Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Jul 18, 01:07 EDT

Completed - The scheduled maintenance has been completed.
Jul 18, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 02:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jul 1, 08:40 EDT

Urgent MMS Messaging Maintenance - DFW & LAX

Completed - The scheduled maintenance has been completed.
Jul 18, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 00:00 EDT

Scheduled - Bandwidth will be performing URGENT maintenance on our messaging platform. There will be a brief delay in MMS messaging service in DFW & LAX. Binds to both data centers will bounce but messages will be queued and delivered once they comes back online.
Jul 17, 16:01 EDT

Jul 17, 2019

Bandwidth Local Market Impairment - 244 - Roanoke, VA

Resolved - Our carrier has completed repairs and we see services restored and stable.

Start Time: 13:33 ET July 16th
Stop Time: 00:20 ET July 17th
Jul 17, 06:13 EDT

Update - We are continuing to work on a fix for this issue.
Jul 17, 02:41 EDT

Update - Work is ongoing to repair the circuit impacting your services.
Jul 16, 22:57 EDT

Identified - Update: Our carrier has identified a fiber cut and is working to complete repairs.
Jul 16, 17:37 EDT

Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.
Jul 16, 13:48 EDT

Completed - The scheduled maintenance has been completed.
Jul 17, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 02:00 EDT

Jul 16, 2019

Completed - The scheduled maintenance has been completed.
Jul 16, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 00:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

344 - Saginaw, MI

We do not anticipate any service disruption to outbound calling during this maintenance.
Jul 1, 08:40 EDT

Completed - The scheduled maintenance has been completed.
Jul 16, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 02:01 EDT

SMS Messaging Maintenance - DFW

Completed - The scheduled maintenance has been completed.
Jul 16, 01:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 00:00 EDT

Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief period of time, approximately 15 minutes, where SMS messaging service in DFW will be unavailable.

All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Jul 3, 08:07 EDT

Jul 15, 2019

Bandwidth Local Market Impairment - 124 - Burlington, VT

Resolved - Final: Our carrier has completed all necessary repairs (fiber cut/equipment failure) and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 3:52 PM ET

Stop Time: 6:21 PM ET
Jul 15, 20:31 EDT

Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Jul 15, 19:03 EDT

Investigating - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Jul 15, 15:59 EDT

Jul 14, 2019

Local Market Maintenance - Multiple Markets

Completed - The scheduled maintenance has been completed.
Jul 14, 14:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 08:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

620 - Rochester, MN
626 - St. Cloud, MN
636 - Fargo, ND

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jun 4, 07:46 EDT

Bandwidth Local Market Impairment - 244 - Roanoke, VA

Resolved - Final: Our carrier has completed all necessary repairs (fiber cut/equipment failure) and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 07/12/2019 12:35 ET

Stop Time: 07/13/2019 18:29 ET
Jul 14, 05:55 EDT

Investigating - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Jul 13, 21:41 EDT

Update - Our carrier's repair efforts continue with no estimated time of repair.
Jul 13, 13:46 EDT

Update - Our carrier's repair efforts continue with no estimated time of repair.
Jul 13, 09:50 EDT

Update - Our carrier's repair efforts continue with no ettr at this time.
Jul 13, 05:56 EDT

Identified - Our carrier has identified a fiber cut. Fiber repair crews are en route but currently there is no eta.
Jul 13, 02:12 EDT

Update - We are continuing to investigate this issue.
Jul 12, 22:18 EDT

Jul 13, 2019

Bandwidth Local Market Impairment -626- St Cloud, MN

Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 07/13/2019 07:46 GMT

Stop Time: 07/13/2019 16:56 GMT
Jul 13, 18:08 EDT

Update - Our carrier has identified a network impairment and is working to complete repairs to restore service. No estimated time to repair has been provided at this time.
Jul 13, 12:26 EDT

Identified - Our carrier has identified a network outage and is working to complete repairs to restore service. No ETTR has been provided at this time.
Jul 13, 08:34 EDT

Jul 12, 2019

Industry Vendor HTTP MMS Delays

Resolved - Bandwidth has seen MMS delays stabilize. The industry vendor has confirmed their repair. We now consider this issue resolved.
Jul 12, 19:46 EDT

Update - Bandwidth is continuing to investigate HTTP MMS Delays for outbound messages. All teams are currently engaged.
Jul 12, 18:53 EDT

Update - Bandwidth is continuing to investigate HTTP MMS Delays for outbound messages. All teams are currently engaged.
Jul 12, 17:52 EDT

Update - Bandwidth is continuing to investigate HTTP MMS Delays for outbound messages. All teams are currently engaged.
Jul 12, 16:48 EDT

Investigating - Bandwidth is observing HTTP MMS Delays for inbound & outbound messages. All teams are currently engaged. This is impacting our V1 and V2 Application Platforms.
Jul 12, 15:41 EDT

9-1-1 Routing Issue

Resolved - Bandwidth has corrected the issue 9-1-1 issue impacting customers using a SIP prepended trunk ID. 9-1-1 calls are routing as expected. We now consider this incident resolved.
Jul 12, 15:11 EDT

Monitoring - Bandwidth has corrected the issue 9-1-1 issue impacting customers using a SIP prepended trunk ID. We have seen call flows stabilize and process as expected. Bandwidth teams will continue to monitor for network stability.
Jul 12, 14:10 EDT

Identified - Bandwidth has identified the 9-1-1 routing issue. All relevant teams are engaged and are working to restore services.
Jul 12, 13:31 EDT

Investigating - Bandwidth is investigating an impairment affecting 9-1-1 calling for customers using a SIP prepended trunk ID.
Jul 12, 12:38 EDT

Completed - The scheduled maintenance has been completed.
Jul 12, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 22:00 EDT

Local Market Maintenance - 923 - Mansfield, OH

Completed - The scheduled maintenance has been completed.
Jul 12, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 01:01 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

923 - Mansfield, OH

We do not anticipate any service disruption to outbound calling during this maintenance.
Jul 9, 10:37 EDT

Completed - The scheduled maintenance has been completed.
Jul 12, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 00:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

344 - Saginaw, MI

We do not anticipate any service disruption to outbound calling during this maintenance.
Jul 1, 08:39 EDT

Completed - The scheduled maintenance has been completed.
Jul 12, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 01:00 EDT

My.Bandwidth Portal Maintenance

Completed - The scheduled maintenance has been completed.
Jul 12, 01:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 00:00 EDT

Scheduled - Bandwidth will be performing maintenance that will impact services on the My.Bandwidth Portal. While all efforts have been made to minimize impact, the portal will be inaccessible for the duration of the maintenance.
Jul 2, 15:33 EDT

Jul 11, 2019

Industry: Toll Free Messaging Incident

Resolved - Bandwidth has seen continued stability with toll free messaging traffic. We now consider this incident resolved.
Jul 11, 20:30 EDT

Monitoring - Bandwidth Network Teams have observed and confirmed all queued and new toll free messages successfully deliver as expected. The industry vendor has confirmed their repair. We will continue to monitor for network stability.
Jul 11, 18:51 EDT

Identified - Bandwidth has identified a industry impairment affecting Toll Free Message delivery for inbound and outbound traffic. Bandwidth has engaged the industry vendor who is actively working to resolve the issue.
Jul 11, 18:31 EDT

Completed - The scheduled maintenance has been completed.
Jul 11, 07:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 22:00 EDT

Local Market Maintenance - 624 - Duluth, MN

Completed - The scheduled maintenance has been completed.
Jul 11, 07:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 01:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

624 - Duluth, MN

We do not anticipate any service disruption to outbound calling during this maintenance.
Jul 9, 10:38 EDT

Jul 10, 2019

Completed - The scheduled maintenance has been completed.
Jul 10, 06:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 02:01 EDT

Completed - The scheduled maintenance has been completed.
Jul 10, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 01:00 EDT

Urgent HTTP SMS Messaging Maintenance - DFW & LAX

Completed - The scheduled maintenance has been completed.
Jul 10, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 00:00 EDT

Scheduled - Bandwidth will be performing urgent maintenance on our HTTP SMS messaging platform. While every effort has been taken to reduce customer impact, there will be a brief delay in HTTP SMS messaging service in DFW & LAX. Binds to both sites will bounce but messages will be queued and delivered once they come back online.
Jul 9, 15:59 EDT

Jul 9, 2019

Completed - The scheduled maintenance has been completed.
Jul 9, 14:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 10:00 EDT

Completed - The scheduled maintenance has been completed.
Jul 9, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 01:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

344 - Saginaw, MI

We do not anticipate any service disruption to outbound calling during this maintenance.
Jun 12, 14:03 EDT