Status

All Systems Operational

Status

Under Maintenance

Status

Degraded Performance

Status

Partial Outage

Status

Major Outage


Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Update - We continue to work with our carrier to identify and resolve this issue. Further updates to be provided.
Sep 19, 13:15 EDT
Update - We continue to work with our carrier to identify and resolve this issue. Further updates to be provided.
Sep 19, 09:22 EDT
Update - We continue to work with our carrier to identify and resolve this issue. Further updates to be provided.
Sep 19, 05:19 EDT
Update - Our carrier is continuing to isolate the cause of this incident. We will continue to follow up for further updates.
Sep 19, 01:21 EDT
Update - Our carrier is continuing to isolate the cause of this incident. We will continue to follow up for further updates.
Sep 18, 21:23 EDT
Update - Our carrier is continuing to isolate the cause of this incident. We will continue to follow up for further updates.
Sep 18, 17:14 EDT
Update - Our carrier is continuing to isolate the cause of this incident. We will continue to follow up for further updates.
Sep 18, 12:46 EDT
Update - Our carrier is continuing to isolate the cause of this incident. We will continue to follow up for further updates.
Sep 18, 08:50 EDT
Update - Our carrier is continuing to isolate the cause of this incident.
Sep 18, 04:57 EDT
Update - Our carrier is continuing to isolate the cause of this incident. We will continue to follow up for further updates.
Sep 18, 00:59 EDT
Update - Update: Our carrier is continuing to isolate the cause of this incident.
Sep 17, 20:48 EDT
Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.
Sep 17, 16:34 EDT
Inbound Calling Services Operational
Inbound Calling (SIP) Operational
Inbound Calling - Canada (SIP) Operational
Toll-Free calling - Inbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Direct Link Services (DLS) Operational
Outbound Calling Services Operational
Outbound Calling (SIP) Operational
Toll-Free calling - Outbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Direct Link Services (DLS) Operational
Application Platform Add On Services Operational
Call Recording Operational
Transcriptions Operational
Text-to-Speech Operational
CNAM Lookup Operational
Messaging Services Operational
SMS Messaging (SMPP) Operational
MMS Messaging (MM4) Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
International Messaging (HTTP) Operational
REST APIs - HTTP SMS Messaging Operational
REST APIs - HTTP MMS Messaging Operational
Toll Free MMS - Inbound Operational
Toll Free MMS - Outbound Operational
Number Management Services Operational
New Number Ordering Operational
Number Porting Operational
Inbound Calling - Caller ID Lookup (CNAM) Operational
Line Feature Management ? Operational
9-1-1 Services Operational
9-1-1 Call Routing Service Operational
9-1-1 Provisioning Service Operational
DLR (Dynamic Location Routing) Operational
SIP Trunking Operational
Local Market Status ? Partial Outage
120 - Portland, ME Operational
122 - Manchester, NH Operational
124 - Burlington, VT Operational
126 - Springfield, MA Operational
128 - Cambridge, MA Operational
130 - Providence, RI Operational
132 - New York City, NY Operational
133 - Poughkeepsie, NY Operational
134 - Albany, NY Operational
136 - Syracuse, NY Operational
138 - Binghamton, NY Operational
140 - Buffalo, NY Operational
220 - Pleasantville, NJ Operational
222 - Camden, NJ Operational
224 - Newark, NJ Operational
226 - Harrisburg, PA Operational
228 - Philadelphia, PA Operational
230 - Altoona, PA Operational
232 - Scranton, PA Operational
234 - Pittsburgh, PA Operational
236 - Washington, DC Operational
238 - Baltimore, MD Operational
240 - Frederick, MD Operational
244 - Roanoke, VA Operational
246 - Culpeper, VA Operational
248 - Richmond, VA Operational
250 - Lynchburg, VA Operational
252 - Norfolk, VA Operational
254 - Charleston, WV Operational
256 - Clarksburg, WV Operational
320 - Cleveland, OH Operational
322 - Youngstown, OH Operational
324 - Worthington, OH Operational
325 - Akron, OH Operational
326 - Toledo, OH Operational
328 - Dayton, OH Operational
330 - Evansville, IN Operational
332 - South Bend, IN Operational
334 - Fort Wayne, IN Operational
336 - Indianapolis, IN Operational
338 - Bloomington, IN Operational
340 - Southfield, MI Operational
342 - Marquette, MI Operational
344 - Saginaw, MI Operational
348 - Grand Rapids, MI Operational
350 - Appleton, WI Operational
354 - Madison, WI Operational
356 - Milwaukee, WI Operational
358 - Chicago, IL Operational
368 - Peoria, IL Operational
420 - Asheville, NC Operational
422 - Charlotte, NC Operational
424 - Greensboro, NC Operational
426 - Raleigh, NC Operational
428 - Wilmington, NC Operational
432 - Myrtle Beach, SC Operational
434 - Columbia, SC Operational
436 - Charleston, SC Operational
438 - Atlanta, GA Operational
440 - Savannah, GA Operational
442 - Augusta, GA Operational
446 - Macon, GA Operational
448 - Pensacola, FL Operational
452 - Jacksonville, FL Operational
454 - Gainesville, FL Operational
458 - Orlando, FL Operational
460 - Miami, FL Operational
462 - Louisville, KY Operational
468 - Memphis, TN Operational
470 - Nashville, TN Operational
472 - Chattanooga, TN Operational
474 - Knoxville, TN Operational
476 - Birmingham, AL Operational
477 - Huntsville, AL Operational
478 - Montgomery, AL Operational
480 - Mobile, AL Operational
482 - Jackson, MS Operational
486 - Shreveport, LA Operational
488 - Lake Charles, LA Operational
490 - New Orleans, LA Operational
492 - Baton Rouge, LA Operational
520 - St. Louis, MO Operational
522 - Springfield, MO Operational
524 - Kansas City, MO Operational
526 - Fort Smith, AR Operational
528 - Little Rock, AR Operational
532 - Wichita, KS Operational
534 - Topeka, KS Operational
536 - Oklahoma City, OK Operational
538 - Tulsa, OK Operational
540 - El Paso, TX Operational
542 - Midland, TX Operational
544 - Lubbock, TX Operational
546 - Amarillo, TX Operational
548 - Wichita Falls, TX Operational
550 - Abilene, TX Operational
552 - Dallas, TX Operational
554 - Longview, TX Operational
556 - Waco, TX Operational
558 - Austin, TX Operational
560 - Houston, TX Operational
562 - Beaumont, TX Operational
564 - Corpus Christi, TX Operational
566 - San Antonio, TX Operational
568 - Harlingen, TX Operational
620 - Rochester, MN Operational
624 - Duluth, MN Operational
626 - St. Cloud, MN Operational
628 - Minneapolis, MN Operational
632 - Des Moines, IA Operational
634 - Davenport, IA Operational
635 - Cedar Rapids, IA Operational
636 - Fargo, ND Operational
638 - Bismarck,ND Operational
640 - Sioux Falls, SD Operational
644 - Omaha, NE Operational
650 - Billings, MT Operational
652 - Boise, ID Operational
654 - Cheyenne, WY Operational
656 - Denver, CO Operational
658 - Colorado Springs, CO Operational
660 - Salt Lake City, UT Operational
664 - Albuquerque, NM Operational
666 - Phoenix, AZ Operational
668 - Tucson, AZ Operational
670 - Eugene, OR Operational
672 - Portland, OR Operational
674 - Seattle, WA Operational
676 - Spokane, WA Operational
720 - Reno, NV Operational
721 - Las Vegas, NV Operational
722 - San Francisco, CA Operational
724 - Chico, CA Operational
726 - Sacramento, CA Operational
728 - Fresno, CA Operational
730 - Los Angeles, CA Operational
732 - San Diego, CA Operational
734 - Bakersfield, CA Operational
736 - Monterey, CA Operational
738 - Stockton, CA Operational
740 - San Luis Obispo, CA Operational
920 - New Haven, CT Operational
922 - Cincinnati, OH Operational
923 - Mansfield, OH Operational
924 - Erie, PA Operational
927 - Harrisonburg, VA Operational
928 - Charlottesville, VA Operational
949 - Fayetteville, NC Operational
951 - Rocky Mount, NC Operational
952 - Tampa, FL Operational
953 - Tallahassee, FL Operational
956 - Johnson City, TN Partial Outage
958 - Lincoln, NE Operational
973 - Palm Springs, CA Operational
974 - Rochester, NY Operational
Support Operational
Phone Support Operational
Ticketing Support Operational
Help Center Operational
Portals Operational
Bandwidth Dashboard Operational
Application Platform Dashboard Operational
9-1-1 Dashboard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

554 - Longview, TX

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on Aug 26, 09:53 EDT
SMS Messaging Maintenance - LAX Sep 20, 00:00-02:00 EDT
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Sep 6, 15:07 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
338 - Bloomington, IN
922 - Cincinnati, OH
927 - Harrisonburg, VA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Sep 19, 08:54 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

338 - Bloomington, IN

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on Sep 19, 08:54 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

526 - Fort Smith, AR

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on Sep 5, 14:45 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

344 - Saginaw, MI

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on Sep 19, 08:54 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Sep 9, 09:04 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

526 - Fort Smith, AR

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on Sep 18, 07:42 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

342 - Marquette, MI

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on Sep 18, 07:42 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

344 - Saginaw, MI

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on Sep 4, 09:09 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Posted on Sep 11, 14:11 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

344 - Saginaw, MI

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on Sep 4, 09:09 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

338 - Bloomington, IN

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on Sep 18, 07:42 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

244 - Roanoke, VA
250 - Lynchburg, VA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Sep 9, 09:04 EDT
Bandwidth will be performing network maintenance in our DFW data center. To eliminate potential for impact, customers should be prepared to route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the DFW data center.

Emergency (911) Voice Calling: Bandwidth advises that customers route all calls through the ATL data center.

There will be no impact to 911 provisioning during this maintenance.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Sep 11, 14:32 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Posted on Sep 11, 14:11 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

636 - Fargo, ND
650 - Billings, MT
654 - Cheyenne, WY

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Sep 9, 09:04 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

620 - Rochester, MN

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on Sep 6, 15:20 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

244 - Roanoke, VA
250 - Lynchburg, VA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Sep 9, 09:04 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

620 - Rochester, MN

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on Sep 11, 14:11 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

636 - Fargo, ND
650 - Billings, MT
654 - Cheyenne, WY

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Sep 11, 14:12 EDT
Bandwidth will be performing network maintenance in our ATL data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the ATL data center.

Emergency (911) Voice Calling: Bandwidth advises that customers route all calls through the DFW data center.

There will be no impact to 911 provisioning during this maintenance.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Sep 11, 14:32 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

342 - Marquette, MI

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on Sep 19, 08:54 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Posted on Sep 11, 14:12 EDT
Past Incidents
Sep 19, 2019
Completed - The scheduled maintenance has been completed.
Sep 19, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 22:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Sep 18, 07:42 EDT
Completed - The scheduled maintenance has been completed.
Sep 19, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 02:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Sep 6, 15:20 EDT
Completed - The scheduled maintenance has been completed.
Sep 19, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

442 - Augusta, GA

We do not anticipate any service disruption to outbound calling during this maintenance.
Sep 6, 15:20 EDT
Completed - The scheduled maintenance has been completed.
Sep 19, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Sep 11, 14:11 EDT
Sep 18, 2019
Resolved - Final: Our carrier has completed and verified the fiber repair and Bandwidth can confirm all services are restored and stable. This incident is being resolved.

First Outage Start Time: 9-17-2019 9:30 AM ET
First Outage Stop Time: 9-17-2019 9:20 PM ET

Second Outage Start Time: 9-18-2019 1:35 AM ET
Second Outage Stop Time: 9-18-2019 3:40 AM ET
Sep 18, 11:46 EDT
Monitoring - Carrier has completed work and we are seeing services restored. We will monitor this service for stability prior to placing this issue to resolved
Sep 18, 06:08 EDT
Identified - Our carrier has identified a fiber cut and is working to complete repairs.
Sep 18, 02:23 EDT
Completed - The scheduled maintenance has been completed.
Sep 18, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 01:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 11, 14:13 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

522 - Springfield, MO

We do not anticipate any service disruption to outbound calling during this maintenance.
Sep 11, 14:11 EDT
Completed - The scheduled maintenance has been completed.
Sep 18, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Sep 6, 15:20 EDT
Completed - The scheduled maintenance has been completed.
Sep 18, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.

All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Sep 6, 15:07 EDT
Resolved - Our carrier has completed all necessary repairs (fiber cut/equipment failure) and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 9-17-2019 9:30 AM ET
Stop Time: 9-17-2019 9:20 PM ET
Sep 18, 01:21 EDT
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Sep 17, 21:55 EDT
Update - Update: Our carrier has identified the location of the fiber cut and has dispatched crews to complete repairs.
Sep 17, 17:52 EDT
Update - Our carrier has identified a fiber cut and is working to complete repairs.

We will continue to update, Thank You for your patience.
Sep 17, 13:42 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Sep 17, 09:45 EDT
Sep 17, 2019
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 9/16/2019 - 10:55 AM ET

Stop Time: 9/17/2019 - 10:14 AM ET
Sep 17, 19:04 EDT
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Sep 17, 15:11 EDT
Identified - Update: Our carrier has identified an issue causing network impairment and we are actively troubleshooting to correct the issue.
Sep 17, 14:26 EDT
Update - We continue to follow up with our carrier while they work to isolate the cause of this incident.
Sep 17, 10:02 EDT
Update - We continue to follow up with our carrier while they work to isolate the cause of this incident.
Sep 17, 05:33 EDT
Update - We continue to follow up with our carrier while they work to isolate the cause of this incident.
Sep 17, 01:28 EDT
Update - Our carrier is continuing to isolate the cause of this incident.
Sep 16, 21:23 EDT
Update - We are experiencing an issue on the Bandwidth network affecting Local Inbound and Long Distance calls to your customers in this area. Outbound calling is not impacted.
We are currently working with our carrier for resolution.
Sep 16, 17:06 EDT
Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution.
Sep 16, 16:13 EDT
Completed - The scheduled maintenance has been completed.
Sep 17, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

344 - Saginaw, MI

We do not anticipate any service disruption to outbound calling during this maintenance.
Aug 26, 09:53 EDT
Completed - The scheduled maintenance has been completed.
Sep 17, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

338 - Bloomington, IN

We do not anticipate any service disruption to outbound calling during this maintenance.
Sep 5, 14:45 EDT
Completed - The scheduled maintenance has been completed.
Sep 17, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance on our messaging platform. While all necessary steps are being taken to prevent service disruption, there will be a brief delay in SMS messaging in DFW and LAX. Binds to both data centers will bounce at separate times but messages will be queued and delivered once the data centers come back online.
Sep 6, 14:58 EDT
Sep 16, 2019
Resolved - We have seen our Support and Ticketing portal stabilize and consider this incident resolved.
Sep 16, 16:12 EDT
Monitoring - Bandwidth is seeing latency reduce on our Support and Ticketing portal. Our vendor continues to see recovery as well. Together we will continue to monitor this incident to ensure a full recovery.
Sep 16, 15:35 EDT
Identified - Our vendor has identified the source of latency with the Support and Ticketing Portal. All teams are actively working to resolve this incident. If you need assistance, please call us at 855-864-7776.
Sep 16, 15:01 EDT
Investigating - Bandwidth is investigating a service incident resulting in latency in our Support and Ticketing Portal. We have engaged all appropriate teams. If you need assistance, please call us at 855-864-7776.
Sep 16, 14:21 EDT
Completed - The scheduled maintenance has been completed.
Sep 16, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

526 - Fort Smith, AR

We do not anticipate any service disruption to outbound calling during this maintenance.
Aug 26, 09:53 EDT
Completed - The scheduled maintenance has been completed.
Sep 16, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Sep 5, 14:45 EDT
Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019
Resolved - We have seen our Support and Ticketing portal stabilize and consider this incident resolved.
Sep 13, 14:22 EDT
Monitoring - Bandwidth is seeing latency reduce on our Support and Ticketing portal. Our vendor continues to see recovery as well. Together we will continue to monitor this incident to ensure a full recovery.
Sep 13, 14:04 EDT
Identified - Our vendor has identified the source of latency with the Support and Ticketing Portal. All teams are actively working to resolve this incident. If you need assistance, please call us at 855-864-7776.
Sep 13, 13:20 EDT
Update - Bandwidth remains engaged with our Support and Ticketing Portal vendor while they work to identify the source of latency. If you need assistance, please call us at 855-864-7776.
Sep 13, 13:05 EDT
Investigating - Bandwidth is investigating a service incident resulting in latency in our Support and Ticketing Portal. We have engaged all appropriate team. If you need assistance, please call us at 855-864-7776.
Sep 13, 11:53 EDT
Completed - The scheduled maintenance has been completed.
Sep 13, 02:52 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 00:00 EDT
Update - This maintenance has been rescheduled to the following maintenance window:

September 13, 2019 00:00 - 06:00 ET.
Sep 5, 10:48 EDT
Update - Due to the potential for inclement weather, we are postponing this maintenance.

The new maintenance window is as follows:

September 18, 2019 00:00 - 06:00 ET.
Sep 4, 11:10 EDT
Scheduled - Bandwidth will be performing network maintenance in our ATL data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the ATL data center.

Inbound Voice (origination) calls: We anticipate service disruption for a small portion of inbound calls in the following local markets:

244 - Roanoke, VA
332 - South Bend, IN
350 - Appleton, WI
420 - Asheville, NC
428 - Wilmington, NC
432 - Myrtle Beach, SC
442 - Augusta, GA
534 - Topeka, KS

Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

Emergency (911) Voice Calling: Bandwidth advises that customers route all calls through the DFW data center.

Direct Link Services (DLS): Bandwidth advises that customers route all traffic through their geo-redundant site during this maintenance window to eliminate any potential impact.

The following services will not be impacted during the maintenance:
SMS/MMS Messaging
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Aug 27, 12:09 EDT
Sep 12, 2019
Completed - The scheduled maintenance has been completed.
Sep 12, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 02:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Sep 11, 14:12 EDT
Completed - The scheduled maintenance has been completed.
Sep 12, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

620 - Rochester, MN

We do not anticipate any service disruption to outbound calling during this maintenance.
Sep 5, 14:45 EDT
Completed - The scheduled maintenance has been completed.
Sep 12, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Sep 11, 14:11 EDT
Sep 11, 2019
Completed - The scheduled maintenance has been completed.
Sep 11, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 01:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

522 - Springfield, MO

We do not anticipate any service disruption to outbound calling during this maintenance.
Aug 26, 09:53 EDT
Completed - The scheduled maintenance has been completed.
Sep 11, 03:24 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 00:00 EDT
Scheduled - Bandwidth will be performing network maintenance in our DFW data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the DFW data center.

Inbound Voice (origination) calls: We anticipate service disruption for a small portion of inbound calls in the following local markets:

338 - Bloomington, IN
344 - Saginaw, MI
368 - Peoria, IL
440 - Savannah, GA
446 - Macon, GA
448 - Pensacola, FL
454 - Gainesville, FL
472 - Chattanooga, TN
477 - Huntsville, AL
478 - Montgomery, AL
480 - Mobile, AL
488 - Lake Charles, LA
492 - Baton Rouge, LA
522 - Springfield, MO
526 - Fort Smith, AR
540 - El Paso, TX
544 - Lubbock, TX
546 - Amarillo, TX
548 - Wichita Falls, TX
550 - Abilene, TX
554 - Longview, TX
556 - Waco, TX
562 - Beaumont, TX
564 - Corpus Christi, TX
568 - Harlingen, TX
624 - Duluth, MN
634 - Davenport, IA
635 - Cedar Rapids, IA
638 - Bismarck,ND
640 - Sioux Falls, SD
644 - Omaha, NE
658 - Colorado Springs, CO
953 - Tallahassee, FL
958 - Lincoln, NE

Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

Emergency (911) Voice Calling: Bandwidth advises that customers route all calls through the ATL data center.

SMS/MMS Messaging: We advise customers to point their outbound message traffic to our LAX data center to avoid any service disruption.

Direct Link Services (DLS): Bandwidth advises that customers route all traffic through their geo-redundant site during this maintenance window to eliminate any potential impact.

The following services will not be impacted during the maintenance:
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Aug 30, 12:21 EDT
Sep 10, 2019
Resolved - Bandwidth has seen continued stabilization in our Atlanta Data Center and Canadian origination. We now consider this issue resolved.
Sep 10, 11:31 EDT
Monitoring - Bandwidth has resolved the incident affecting DLS customers in our Atlanta Data Center. The issues impacting Canadian origination have also been resolved. We are continuing to monitor for further stabilization.
Sep 10, 10:30 EDT
Investigating - Bandwidth is investigating an incident in our Atlanta Data Center impacting customers who connect via DLS. Additionally, we are investigating an impact to Canadian Origination calling. All Teams are engaged.
Sep 10, 09:59 EDT
Completed - The scheduled maintenance has been completed.
Sep 10, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

344 - Saginaw, MI

We do not anticipate any service disruption to outbound calling during this maintenance.
Aug 20, 08:22 EDT
Completed - The scheduled maintenance has been completed.
Sep 10, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance in our ATL data center. While we are taking necessary steps to reduce impact to services, Bandwidth advises that customers route DLS services to their geo-redundant link to avoid any service interruption.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Aug 30, 13:17 EDT
Sep 9, 2019
Completed - The scheduled maintenance has been completed.
Sep 9, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

554 - Longview, TX

We do not anticipate any service disruption to outbound calling during this maintenance.
Aug 20, 08:22 EDT
Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019
Completed - The scheduled maintenance has been completed.
Sep 6, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 22:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free messages may be encountered.
Sep 4, 09:09 EDT
Completed - The scheduled maintenance has been completed.
Sep 6, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

526 - Fort Smith, AR

We do not anticipate any service disruption to outbound calling during this maintenance.
Aug 20, 08:22 EDT
Completed - The scheduled maintenance has been completed.
Sep 6, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 00:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

344 - Saginaw, MI

We do not anticipate any service disruption to outbound calling during this maintenance.
Sep 5, 14:45 EDT
Completed - The scheduled maintenance has been completed.
Sep 6, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

250 - Lynchburg, VA

We do not anticipate any service disruption to outbound calling during this maintenance.
Aug 20, 08:21 EDT
Sep 5, 2019
Completed - The scheduled maintenance has been completed.
Sep 5, 07:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Sep 4, 17:08 EDT
Completed - The scheduled maintenance has been completed.
Sep 5, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 22:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free messages may be encountered.
Sep 4, 09:09 EDT
Completed - The scheduled maintenance has been completed.
Sep 5, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

344 - Saginaw, MI

We do not anticipate any service disruption to outbound calling during this maintenance.
Sep 4, 09:09 EDT
Completed - The scheduled maintenance has been completed.
Sep 5, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

442 - Augusta, GA

We do not anticipate any service disruption to outbound calling during this maintenance.
Aug 26, 09:52 EDT
Completed - The scheduled maintenance has been completed.
Sep 5, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

442 - Augusta, GA

We do not anticipate any service disruption to outbound calling during this maintenance.
Sep 4, 09:09 EDT