Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

All Systems Operational

United States Inbound Calling Services Operational
Inbound Calling (SIP) - United States Operational
Toll-Free calling - Inbound (SIP) - United States Operational
REST APIs - HTTP Voice - United States Operational
REST APIs - SIP Voice - United States Operational
BXML - United States Operational
United States Outbound Calling Services Operational
Outbound Calling (SIP) - United States Operational
Toll-Free calling - Outbound (SIP) - United States Operational
REST APIs - HTTP Voice - United States Operational
REST APIs - SIP Voice - United States Operational
BXML - United States Operational
Hosted Signing Service - US Operational
United States V2 Application Add On Services Operational
Call Recording Operational
Transcriptions Operational
Text-to-Speech Operational
CNAM Lookup Operational
United States Messaging Services Operational
SMS Messaging (SMPP) Operational
MMS Messaging (MM4) Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
International Messaging (HTTP) Operational
REST APIs - HTTP SMS Messaging Operational
REST APIs - HTTP MMS Messaging Operational
Toll Free MMS - Inbound Operational
Toll Free MMS - Outbound Operational
International A2P Messaging Operational
International A2P Platform (SMPP) Operational
International A2P Platform (HTTP) Operational
International A2P Messaging Regional Connectivity Operational
Latin America Operational
APAC Operational
Europe Operational
Middle East & Africa Operational
Insights Operational
Messaging Insights Dashboard Operational
Message Log API Operational
Number Management Services Operational
New Number Ordering Operational
Number Porting Operational
Inbound Calling - Caller ID Lookup (CNAM) Operational
Line Feature Management Operational
Phone Number Lookup API Operational
Call Assure Operational
9-1-1 Services Operational
9-1-1 Call Routing Service Operational
9-1-1 Provisioning Service Operational
DLR (Dynamic Location Routing) Operational
Direct Network Connection Operational
Network Expansion Service (NES) Operational
Inbound Direct Link Services (DLS) Operational
Outbound Direct Link Services (DLS) Operational
Virtual (cloud) Connection Service Operational
Support Operational
Phone Support Operational
Ticketing Support Operational
Help Center Operational
Portals Operational
Bandwidth App Operational
9-1-1 Dashboard Operational
Bandwidth International (fka Voxbone) Portal Operational
Argentina Calling Services Operational
Inbound Calling- Argentina Operational
Outbound Calling- Argentina Operational
Australia Calling Services Operational
Inbound Calling- Australia Operational
Outbound Calling- Australia Operational
Emergency Calling- Australia Operational
Austria Calling Services Operational
Inbound Calling - Austria Operational
Outbound Calling - Austria Operational
Emergency Calling - Austria Operational
Belgium Calling Services Operational
Inbound Calling - Belgium Operational
Outbound Calling - Belgium Operational
Emergency Calling - Belgium Operational
Brazil Calling Services Operational
Inbound Calling- Brazil Operational
Bulgaria Calling Services Operational
Inbound Calling - Bulgaria Operational
Outbound Calling - Bulgaria Operational
Emergency Calling - Bulgaria Operational
Canada Calling Services Operational
Inbound Calling - Canada (SIP) Operational
Chile Calling Services Operational
Inbound Calling- Chile Operational
China Calling Services Operational
Inbound Calling- China Operational
Colombia Calling Services Operational
Inbound Calling- Colombia Operational
Croatia Calling Services Operational
Inbound Calling - Croatia Operational
Outbound Calling - Croatia Operational
Emergency Calling - Croatia Operational
Cyprus Calling Services Operational
Inbound Calling - Cyprus Operational
Outbound Calling - Cyprus Operational
Emergency Calling - Cyprus Operational
Czech Republic Calling Services Operational
Inbound Calling - Czech Republic Operational
Outbound Calling - Czech Republic Operational
Emergency Calling - Czech Republic Operational
Denmark Calling Services Operational
Inbound Calling - Denmark Operational
Outbound Calling - Denmark Operational
Emergency Calling - Denmark Operational
Dominican Republic Calling Services Operational
Inbound Calling - Dominican Republic (SIP) Operational
Egypt Calling Services Operational
Inbound Calling - Egypt Operational
El Salvador Calling Services Operational
Inbound Calling- El Salvador Operational
Estonia Calling Services Operational
Inbound Calling - Estonia Operational
Outbound Calling - Estonia Operational
Emergency Calling - Estonia Operational
Finland Calling Services Operational
Inbound Calling - Finland Operational
Outbound Calling - Finland Operational
Emergency Calling - Finland Operational
France Calling Services Operational
Inbound Calling - France Operational
Outbound Calling - France Operational
Emergency Calling - France Operational
Hosted Signing Service - France Operational
Georgia Calling Services Operational
Inbound Calling - Georgia Operational
Germany Calling Services Operational
Inbound Calling - Germany Operational
Outbound Calling - Germany Operational
Emergency Calling - Germany Operational
Greece Calling Services Operational
Inbound Calling - Greece Operational
Outbound Calling - Greece Operational
Emergency Calling - Greece Operational
Hong Kong Calling Services Operational
Inbound Calling- Hong Kong Operational
Outbound Calling- Hong Kong Operational
Emergency Calling- Hong Kong Operational
Hungary Calling Services Operational
Inbound Calling - Hungary Operational
Outbound Calling - Hungary Operational
Emergency Calling - Hungary Operational
India Calling Services Operational
Inbound Calling- India Operational
Indonesia Calling Services Operational
Inbound Calling- Indonesia Operational
Ireland Calling Services Operational
Inbound Calling - Ireland Operational
Outbound Calling - Ireland Operational
Emergency Calling - Ireland Operational
Israel Calling Services Operational
Inbound Calling - Israel Operational
Outbound Calling - Israel Operational
Emergency Calling - Israel Operational
Italy Calling Services Operational
Inbound Calling - Italy Operational
Outbound Calling - Italy Operational
Emergency Calling - Italy Operational
Japan Calling Services Operational
Inbound Calling- Japan Operational
Outbound Calling- Japan Operational
Emergency Calling- Japan Operational
Jordan Calling Services Operational
Inbound Calling- Jordan Operational
Kenya Calling Services Operational
Inbound Calling- Kenya Operational
Latvia Calling Services Operational
Inbound Calling - Latvia Operational
Outbound Calling - Latvia Operational
Emergency Calling - Latvia Operational
Lithuania Calling Services Operational
Inbound Calling - Lithuania Operational
Outbound Calling - Lithuania Operational
Emergency Calling - Lithuania Operational
Luxembourg Calling Services Operational
Inbound Calling - Luxembourg Operational
Outbound Calling - Luxembourg Operational
Emergency Calling - Luxembourg Operational
Malaysia Calling Services Operational
Inbound Calling- Malaysia Operational
Malta Calling Services Operational
Inbound Calling - Malta Operational
Mexico Calling Services Operational
Inbound Calling - Mexico Operational
Netherlands Calling Services Operational
Inbound Calling - Neatherlands Operational
Outbound Calling - Netherlands Operational
Emergency Calling - Netherlands Operational
Norway Calling Services Operational
Inbound Calling - Norway Operational
Outbound Calling - Norway Operational
Emergency Calling -Norway Operational
Panama Calling Services Operational
Inbound Calling- Panama Operational
Peru Calling Services Operational
Inbound Calling- Peru Operational
Outbound Calling- Peru Operational
Philippines Calling Service Operational
Inbound Calling- Philippines Operational
Poland Calling Services Operational
Inbound Calling - Poland Operational
Outbound Calling - Poland Operational
Emergency Calling - Poland Operational
Portugal Calling Services Operational
Inbound Calling - Portugal Operational
Outbound Calling - Portugal Operational
Emergency Calling - Portugal Operational
Puerto Rico Calling Services Operational
Inbound Calling - Puerto Rico Operational
Outbound Calling - Puerto Rico Operational
Emergency Calling - Puerto Rico Operational
Qatar Calling Services Operational
Inbound Calling- Qatar Operational
Romania Calling Services Operational
Inbound Calling - Romania Operational
Outbound Calling - Romania Operational
Emergency Calling - Romania Operational
Singapore Calling Services Operational
Inbound Calling- Singapore Operational
Outbound Calling- Singapore Operational
Emergency Calling- Singapore Operational
Slovakia Calling Services Operational
Inbound Calling - Slovakia Operational
Outbound Calling - Slovakia Operational
Emergency Calling - Slovakia Operational
Slovenia Calling Services Operational
Inbound Calling - Slovenia Operational
Outbound Calling- Slovenia Operational
Emergency Calling- Slovenia Operational
South Africa Calling Services Operational
Inbound Calling- South Africa Operational
South Korea Calling Services Operational
Inbound Calling- South Korea Operational
Outbound Calling- South Korea Operational
Spain Calling Services Operational
Inbound Calling - Spain Operational
Outbound Calling - Spain Operational
Emergency Calling - Spain Operational
Sweden Calling Services Operational
Inbound Calling - Sweden Operational
Outbound Calling - Sweden Operational
Emergency Calling - Sweden Operational
Switzerland Calling Services Operational
Inbound Calling - Switzerland Operational
Outbound Calling - Switzerland Operational
Emergency Calling - Switzerland Operational
Thailand Calling Services Operational
Inbound Calling- Thailand Operational
United Arab Emirates Calling Services Operational
Inbound Calling- United Arab Emirates Operational
United Kingdom Calling Services Operational
Inbound Calling - United Kingdom Operational
Outbound Calling - United Kingdom Operational
Emergency Calling - United Kingdom Operational
Virgin Islands (U.S.) Calling Services Operational
Inbound Calling - Virgin Islands (U.S.) Operational
Emergency Calling - Virgin Islands (U.S.) Operational
FCC Disaster Information Reporting System (DIRS) Operational
FCC DIRS Activation Status Operational
Integrations Operational
Zoom Operational
Cisco Webex Operational
Five9 Operational
Genesys Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Messaging Maintenance - Toll-Free MMS/SMS Jul 1, 2026 23:00 - Jul 2, 2026 03:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on Jun 08, 2026 - 13:11 EDT

Messaging Maintenance - Toll-Free MMS/SMS Jul 8, 2026 23:00 - Jul 9, 2026 03:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on Jun 08, 2026 - 13:12 EDT

Messaging Maintenance - Toll-Free MMS/SMS Jul 15, 2026 23:00 - Jul 16, 2026 03:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on Jun 08, 2026 - 13:13 EDT

Messaging Maintenance - Toll-Free MMS/SMS Jul 22, 2026 23:00 - Jul 23, 2026 03:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on Jun 08, 2026 - 13:14 EDT

Messaging Maintenance - Toll-Free MMS/SMS Jul 29, 2026 23:00 - Jul 30, 2026 03:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on Jun 08, 2026 - 13:15 EDT
Jun 25, 2026
Completed - The scheduled maintenance has been completed.
Jun 25, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 12:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance in our South Korea market.
During the maintenance there will be a brief period when inbound and outbound calling will be disrupted.

Jun 15, 10:18 EDT
Resolved - This incident has been resolved.
Jun 25, 12:10 EDT
Monitoring - Teams are observing expected portal behavior and will monitor for prolonged stability.
Jun 25, 11:15 EDT
Investigating - Bandwidth teams are investigating a provisioning incident impacting the Bandwidth App. Specifically provisioning request around messaging enablement are delayed.
Jun 25, 10:49 EDT
Resolved - This incident has been resolved.
Jun 25, 04:37 EDT
Investigating - Bandwidth teams are investigating an incident impacting the legacy Global Portal. Customers are unable to save changes within the portal at this time.
Jun 25, 04:08 EDT
Completed - The scheduled maintenance has been completed.
Jun 25, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
May 5, 13:52 EDT
Jun 24, 2026
Resolved - This incident has been resolved.
Jun 24, 17:28 EDT
Monitoring - Bandwidth is experiencing congestion in our JFK data center. At this time we are not observing impact to customer calls. Bandwidth is monitoring and determining actions to ensure the data center remains stable.
Jun 24, 09:56 EDT
Jun 23, 2026
Resolved - For a brief period if time a small subset of traffic transferring our ATL datacenter reviewed unexpected 404 and 503 errors. Teams have resolved these errors, and consider this incident resolved.
Jun 23, 09:00 EDT
Completed - The scheduled maintenance has been completed.
Jun 23, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 00:01 EDT
Scheduled - Bandwidth will be performing scheduled maintenance in the New York data center.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the New York data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Bandwidth advises customers connecting exclusively to the New York data center to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.

Jun 12, 10:24 EDT
Jun 22, 2026
Resolved - This incident has been resolved.
Jun 22, 19:08 EDT
Monitoring - Teams are observing expected portal behavior and will monitor for prolonged stability.
Jun 22, 18:07 EDT
Update - Teams continue work to restore expected Invoice download functions.
Jun 22, 16:26 EDT
Update - We are continuing to work on a fix for this issue.
Jun 22, 15:32 EDT
Identified - Bandwidth teams have identified an incident impacting the ability to download invoices within the Bandwidth App. Teams are working to restore expected application behavior.
Jun 22, 14:41 EDT
Jun 21, 2026

No incidents reported.

Jun 20, 2026
Resolved - This incident has been resolved.
Jun 20, 09:19 EDT
Investigating - Bandwidth teams are investigating inbound call failures for Argentina based traffic.
Jun 20, 07:08 EDT
Jun 19, 2026
Resolved - This incident has been resolved.
Jun 19, 20:51 EDT
Monitoring - Teams are observing expected network performance. We will continue to monitor for prolonged stability.
Jun 19, 19:25 EDT
Investigating - Bandwidth teams are investigating an incident impacting SIP Registrar calls. These calls may experience an unexpected 404 error code.
Jun 19, 17:04 EDT
Resolved - This incident has been resolved.
Jun 19, 14:37 EDT
Investigating - Teams are investigating an incident impacting Inbound and Outbound calls for Czech Republic based calls. These calls may not complete as expected.
Jun 19, 07:27 EDT
Completed - The scheduled maintenance has been completed.
Jun 19, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance in our Atlanta data center. During the maintenance, customers may observe their DLS services being rerouted to their geo-redundant link. Bandwidth advises customers connecting exclusively to the Atlanta data center to proactively reroute their DLS services to their geo-redundant link to avoid any possible disruption to services.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.

Jun 4, 10:03 EDT
Jun 18, 2026
Completed - The scheduled maintenance has been completed.
Jun 18, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 05:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Jun 8, 13:09 EDT
Completed - The scheduled maintenance has been completed.
Jun 18, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance in our Atlanta data center. During the maintenance, customers may observe their DLS services being rerouted to their geo-redundant link. Bandwidth advises customers connecting exclusively to the Atlanta data center to proactively reroute their DLS services to their geo-redundant link to avoid any possible disruption to services.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.

Jun 4, 10:01 EDT
Completed - The scheduled maintenance has been completed.
Jun 18, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
May 5, 13:51 EDT
Jun 17, 2026
Resolved - This incident has been resolved.
Jun 17, 13:34 EDT
Monitoring - Teams are observing expected port order behavior and will monitor for stability.
Jun 17, 11:49 EDT
Identified - Bandwidth teams have identified an incident impacting both Port In and Port Out Orders. These orders are delayed in completing, due to an industry provider incident.
Jun 17, 11:27 EDT
Completed - The scheduled maintenance has been completed.
Jun 17, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 21:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Jun 16, 15:02 EDT
Completed - The scheduled maintenance has been completed.
Jun 17, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance in our New York data center. During the maintenance, customers may observe their DLS services being rerouted to their geo-redundant link. Bandwidth advises customers connecting exclusively to the New York data center to proactively reroute their DLS services to their geo-redundant link to avoid any possible disruption to services.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.

Jun 4, 09:59 EDT
Jun 16, 2026
Completed - The scheduled maintenance has been completed.
Jun 16, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 05:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Jun 8, 13:07 EDT
Completed - The scheduled maintenance has been completed.
Jun 16, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance in our New York data center. During the maintenance, customers may observe their DLS services being rerouted to their geo-redundant link. Bandwidth advises customers connecting exclusively to the New York data center to proactively reroute their DLS services to their geo-redundant link to avoid any possible disruption to services.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.

Jun 4, 09:57 EDT
Completed - The scheduled maintenance has been completed.
Jun 16, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Jun 15, 16:05 EDT
Jun 15, 2026
Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026
Resolved - This incident has been resolved.
Jun 12, 07:23 EDT
Monitoring - Teams are observing expected messaging behavior. We will monitor for stability.
Jun 11, 22:27 EDT
Identified - Bandwidth teams have identified an incident impacting inbound MMS messages from AT&T. Teams are working in partnership to restore expected services.
Jun 11, 19:36 EDT
Jun 11, 2026
Resolved - This incident has been resolved.
Jun 11, 12:31 EDT
Investigating - Teams are investigating an intermittent call failure incident for a small sub-set of traffic transversing the DFW Datacenter.
Jun 11, 10:27 EDT
Completed - The scheduled maintenance has been completed.
Jun 11, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
May 5, 13:50 EDT