Status

All Systems Operational

Status

Under Maintenance

Status

Degraded Performance

Status

Partial Outage

Status

Major Outage


Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

All Systems Operational
Inbound Calling Services Operational
Inbound Calling (SIP) Operational
Inbound Calling - Canada (SIP) Operational
Toll-Free calling - Inbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Outbound Calling Services Operational
Outbound Calling (SIP) Operational
Toll-Free calling - Outbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Application Platform Add On Services Operational
Call Recording Operational
Transcriptions Operational
Text-to-Speech Operational
CNAM Lookup Operational
Messaging Services Operational
SMS Messaging (SMPP) Operational
MMS Messaging (MM4) Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
International Messaging (HTTP) Operational
REST APIs - HTTP SMS Messaging Operational
REST APIs - HTTP MMS Messaging Operational
Number Management Services Operational
New Number Ordering Operational
Number Porting Operational
Inbound Calling - Caller ID Lookup (CNAM) Operational
Line Feature Management ? Operational
9-1-1 Services Operational
9-1-1 Call Routing Service Operational
9-1-1 Provisioning Service Operational
DLR (Dynamic Location Routing) Operational
SIP Trunking Operational
Local Market Status ? Operational
120 - Portland, ME Operational
122 - Manchester, NH Operational
124 - Burlington, VT Operational
126 - Springfield, MA Operational
128 - Cambridge, MA Operational
130 - Providence, RI Operational
132 - New York City, NY Operational
133 - Poughkeepsie, NY Operational
134 - Albany, NY Operational
136 - Syracuse, NY Operational
138 - Binghamton, NY Operational
140 - Buffalo, NY Operational
220 - Pleasantville, NJ Operational
222 - Camden, NJ Operational
224 - Newark, NJ Operational
226 - Harrisburg, PA Operational
228 - Philadelphia, PA Operational
230 - Altoona, PA Operational
232 - Scranton, PA Operational
234 - Pittsburgh, PA Operational
236 - Washington, DC Operational
238 - Baltimore, MD Operational
240 - Frederick, MD Operational
244 - Roanoke, VA Operational
246 - Culpeper, VA Operational
248 - Richmond, VA Operational
250 - Lynchburg, VA Operational
252 - Norfolk, VA Operational
254 - Charleston, WV Operational
256 - Clarksburg, WV Operational
320 - Cleveland, OH Operational
322 - Youngstown, OH Operational
324 - Worthington, OH Operational
325 - Akron, OH Operational
326 - Toledo, OH Operational
328 - Dayton, OH Operational
330 - Evansville, IN Operational
332 - South Bend, IN Operational
334 - Fort Wayne, IN Operational
336 - Indianapolis, IN Operational
338 - Bloomington, IN Operational
340 - Southfield, MI Operational
342 - Marquette, MI Operational
344 - Saginaw, MI Operational
348 - Grand Rapids, MI Operational
350 - Appleton, WI Operational
354 - Madison, WI Operational
356 - Milwaukee, WI Operational
358 - Chicago, IL Operational
368 - Peoria, IL Operational
420 - Asheville, NC Operational
422 - Charlotte, NC Operational
424 - Greensboro, NC Operational
426 - Raleigh, NC Operational
428 - Wilmington, NC Operational
432 - Myrtle Beach, SC Operational
434 - Columbia, SC Operational
436 - Charleston, SC Operational
438 - Atlanta, GA Operational
440 - Savannah, GA Operational
442 - Augusta, GA Operational
446 - Macon, GA Operational
448 - Pensacola, FL Operational
452 - Jacksonville, FL Operational
454 - Gainesville, FL Operational
458 - Orlando, FL Operational
460 - Miami, FL Operational
462 - Louisville, KY Operational
468 - Memphis, TN Operational
470 - Nashville, TN Operational
472 - Chattanooga, TN Operational
474 - Knoxville, TN Operational
476 - Birmingham, AL Operational
477 - Huntsville, AL Operational
478 - Montgomery, AL Operational
480 - Mobile, AL Operational
482 - Jackson, MS Operational
486 - Shreveport, LA Operational
488 - Lake Charles, LA Operational
490 - New Orleans, LA Operational
492 - Baton Rouge, LA Operational
520 - St. Louis, MO Operational
522 - Springfield, MO Operational
524 - Kansas City, MO Operational
526 - Fort Smith, AR Operational
528 - Little Rock, AR Operational
532 - Wichita, KS Operational
534 - Topeka, KS Operational
536 - Oklahoma City, OK Operational
538 - Tulsa, OK Operational
540 - El Paso, TX Operational
542 - Midland, TX Operational
544 - Lubbock, TX Operational
546 - Amarillo, TX Operational
548 - Wichita Falls, TX Operational
550 - Abilene, TX Operational
552 - Dallas, TX Operational
554 - Longview, TX Operational
556 - Waco, TX Operational
558 - Austin, TX Operational
560 - Houston, TX Operational
562 - Beaumont, TX Operational
564 - Corpus Christi, TX Operational
566 - San Antonio, TX Operational
568 - Harlingen, TX Operational
620 - Rochester, MN Operational
624 - Duluth, MN Operational
626 - St. Cloud, MN Operational
628 - Minneapolis, MN Operational
632 - Des Moines, IA Operational
634 - Davenport, IA Operational
635 - Cedar Rapids, IA Operational
636 - Fargo, ND Operational
638 - Bismarck,ND Operational
640 - Sioux Falls, SD Operational
644 - Omaha, NE Operational
650 - Billings, MT Operational
652 - Boise, ID Operational
654 - Cheyenne, WY Operational
656 - Denver, CO Operational
658 - Colorado Springs, CO Operational
660 - Salt Lake City, UT Operational
664 - Albuquerque, NM Operational
666 - Phoenix, AZ Operational
668 - Tucson, AZ Operational
670 - Eugene, OR Operational
672 - Portland, OR Operational
674 - Seattle, WA Operational
676 - Spokane, WA Operational
720 - Reno, NV Operational
721 - Las Vegas, NV Operational
722 - San Francisco, CA Operational
724 - Chico, CA Operational
726 - Sacramento, CA Operational
728 - Fresno, CA Operational
730 - Los Angeles, CA Operational
732 - San Diego, CA Operational
734 - Bakersfield, CA Operational
736 - Monterey, CA Operational
738 - Stockton, CA Operational
740 - San Luis Obispo, CA Operational
920 - New Haven, CT Operational
922 - Cincinnati, OH Operational
923 - Mansfield, OH Operational
924 - Erie, PA Operational
927 - Harrisonburg, VA Operational
928 - Charlottesville, VA Operational
949 - Fayetteville, NC Operational
951 - Rocky Mount, NC Operational
952 - Tampa, FL Operational
953 - Tallahassee, FL Operational
956 - Johnson City, TN Operational
958 - Lincoln, NE Operational
973 - Palm Springs, CA Operational
974 - Rochester, NY Operational
Support Operational
Phone Support Operational
Ticketing Support Operational
Help Center Operational
Portals Operational
Bandwidth Dashboard Operational
Application Platform Dashboard Operational
9-1-1 Dashboard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Messaging Maintenance - SMS May 28, 02:00-06:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.

All delayed messages will be queued and delivered at the conclusion of the maintenance.
Posted on May 21, 09:40 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

442 - Augusta, GA

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on May 20, 08:57 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

250 - Lynchburg, VA

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on May 20, 08:57 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free messages may be encountered.
Posted on May 20, 12:53 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

244 - Roanoke, VA

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on May 13, 12:41 EDT
Voice Maintenance - JFK SBCs May 31, 00:00-04:00 EDT
Bandwidth will be performing maintenance in our JFK data center. While necessary steps are being taken to minimize impact to services, there will be a momentary brief disruption to a subset of inbound and outbound calls (approximately 1-10 seconds) where customers will experience dead air on calls that have already established. Bandwidth advises SBC voice customers connected to the JFK data center to point their traffic to the redundant ATL data center to avoid any service disruption.

There will be no impact to 911 calling during this maintenance.

For any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on May 21, 10:17 EDT
SMS Messaging Maintenance - LAX Jun 4, 00:00-02:00 EDT
Bandwidth will be performing maintenance on our messaging platform. While we are taking all necessary steps to prevent service disruption, there will brief period of time where the SMS platform in LAX will be unavailable (approximately 15 minutes).

All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on May 21, 12:06 EDT
Local Market Maintenance - Multiple Markets Jun 6, 23:00 - Jun 7, 06:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

244 - Roanoke, VA
250 - Lynchburg, VA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on May 13, 12:48 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

344 - Saginaw, MI

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on May 22, 13:33 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

626 - St. Cloud, MN
636 - Fargo, ND

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on May 17, 15:13 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

620 - Rochester, MN

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on May 17, 15:13 EDT
Past Incidents
May 26, 2019

No incidents reported today.

May 25, 2019

No incidents reported.

May 24, 2019
Resolved - Our carrier has completed all necessary repairs (Bad fiber jumper) and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 2019-05-24 04:58:25

Stop Time: 2019-05-24 09:41:21
May 24, 09:56 EDT
Monitoring - Our Carrier has advised that the services were down due to a loss of power. Power and services are now restored.
May 24, 06:22 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
May 24, 02:02 EDT
Completed - The scheduled maintenance has been completed.
May 24, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

923 - Mansfield, OH

We do not anticipate any service disruption to outbound calling during this maintenance.
May 17, 15:14 EDT
Completed - The scheduled maintenance has been completed.
May 24, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
927 - Harrisonburg, VA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
May 17, 15:14 EDT
Completed - The scheduled maintenance has been completed.
May 24, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 18:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
927 - Harrisonburg, VA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
May 13, 12:51 EDT
Completed - The scheduled maintenance has been completed.
May 24, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 18:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

923 - Mansfield, OH

We do not anticipate any service disruption to outbound calling during this maintenance.
May 13, 12:44 EDT
Completed - The scheduled maintenance has been completed.
May 24, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance in our ATL data center. While necessary steps are being taken to minimize impact to services, there will be a momentary brief disruption to a subset of inbound and outbound calls (approximately 1-10 seconds) where customers will experience dead air on calls that have already established. Bandwidth advises SBC voice customers connected to the ATL data center to point their traffic to the redundant JFK data center to avoid any service disruption.

There will be no impact to 911 calling during this maintenance.

For any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
May 14, 13:19 EDT
Completed - The scheduled maintenance has been completed.
May 24, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance on our Voice Proxies in JFK & LAX. While steps are being taken to mitigate impact to customer services, the Voice Proxies will experience a brief period of time (approximately 10 minutes) where they are unable to respond to SIP requests.

Customers currently connected directly to Bandwidth SBCs will not be impacted by this maintenance and can ignore this maintenance notification.

For any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
May 13, 14:34 EDT
May 23, 2019
Completed - The scheduled maintenance has been completed.
May 23, 01:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance on our Voice Proxies in DFW & JFK. While steps are being taken to mitigate impact to customer services, the Voice Proxies will experience a brief period of time (approximately 10 minutes) where they are unable to respond to SIP requests.

Customers currently connected directly to Bandwidth SBCs will not be impacted by this maintenance and can ignore this maintenance notification.

For any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
May 13, 14:33 EDT
May 22, 2019
Completed - The scheduled maintenance has been completed.
May 22, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 11:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
May 20, 07:47 EDT
Resolved - Our carrier has completed all necessary repairs (fiber cut) and Bandwidth can confirm all services are restored.
May 22, 12:22 EDT
Update - We are continuing to monitor for any further issues.
May 22, 07:00 EDT
Monitoring - Service has been restored. We are monitoring as our carrier continues it's investigation.
May 22, 06:54 EDT
Update - Our carrier advised the circuit is affected by a higher level circuit issue.
May 22, 05:45 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
May 22, 01:32 EDT
Completed - The scheduled maintenance has been completed.
May 22, 03:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 02:30 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free messages may be encountered.
May 21, 14:26 EDT
May 21, 2019
Resolved - Bandwidth has seen the intermittent delays with our MMS product stabilize and we now consider this issue resolved.
May 21, 20:24 EDT
Monitoring - Bandwidth has seen the intermittent delays with our MMS product stabilize.
May 21, 19:53 EDT
Update - Bandwidth is continuing to investigate intermittent MMS delays.
May 21, 19:26 EDT
Investigating - Bandwidth is experiencing intermittent delays affecting our MMS product. Delayed messages are queuing at this time and all relevant teams are engaged.
May 21, 18:32 EDT
Completed - The scheduled maintenance has been completed.
May 21, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 11:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
May 20, 07:46 EDT
Completed - The scheduled maintenance has been completed.
May 21, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance that will impact the 911 Dashboard. While Bandwidth is taking necessary steps to reduce impact to customers during this maintenance window, it has been determined that for a brief period (approximately 2-3 minutes), customers will be unable to view call CDRs in the 911 Dashboard.

There will be no impact to 911 calling during this maintenance.
May 9, 14:21 EDT
May 20, 2019
Completed - The scheduled maintenance has been completed.
May 20, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 02:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free messages may be encountered.
May 16, 12:52 EDT
May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019
Completed - The scheduled maintenance has been completed.
May 16, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 22:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free messages may be encountered.
May 13, 12:56 EDT
Completed - The scheduled maintenance has been completed.
May 16, 02:50 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 00:00 EDT
Update - Please Note. This maintenance has been rescheduled. The new maintenance window is as follows:

May 16, 2019 00:00 - 06:00 ET
May 3, 10:27 EDT
Scheduled - Bandwidth will be performing IP Network maintenance in our LAX data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the LAX data center.

Inbound Voice (origination) calls: We anticipate service disruption for a small portion of inbound calls in the following local markets:

620 - Rochester, MN
626 - St. Cloud, MN
636 - Fargo, ND
650 - Billings, MT
654 - Cheyenne, WY
668 - Tucson, AZ
670 - Eugene, OR
676 - Spokane, WA
720 - Reno, NV
724 - Chico, CA
728 - Fresno, CA
734 - Bakersfield, CA
736 - Monterey, CA
740 - San Luis Obispo, CA
973 - Palm Springs, CA

Outbound Voice (termination) calls: We suggest that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

SMS/MMS Messaging: We advise customers to point their outbound message traffic to our DFW data center to avoid any service disruption.

The following services will not be impacted during the maintenance:
Emergency (911) voice calling
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
May 3, 09:22 EDT
May 15, 2019
Completed - The scheduled maintenance has been completed.
May 15, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 22:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free messages may be encountered.
May 13, 12:55 EDT
May 14, 2019
Completed - The scheduled maintenance has been completed.
May 14, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 23:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

342 - Marquette, MI

We do not anticipate any service disruption to outbound calling during this maintenance.
May 13, 12:32 EDT
May 13, 2019
Resolved - Final: Our carrier has repaired the fiber cut and Bandwidth can confirm that all services are restored.

Start Time: 5/12/19 23:42
Stop Time: 5/13/19 19:43
May 13, 19:44 EDT
Update - Update: Our carrier has identified a fiber cut and is working to complete repairs.
May 13, 15:46 EDT
Update - Our carrier has identified a fiber cut and is working to complete repairs.
May 13, 11:48 EDT
Update - Our carrier has identified a fiber cut and is working to complete repairs.
May 13, 07:45 EDT
Update - Our carrier continues work to isolate the issue affecting your services.
May 13, 03:46 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
May 12, 23:42 EDT