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All Systems Operational

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Under Maintenance

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Degraded Performance

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Partial Outage

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Major Outage

Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

All Systems Operational
Inbound Calling Services Operational
Inbound Calling (SIP)   Operational
Toll-Free calling - Inbound (SIP)   Operational
REST APIs - HTTP Voice   Operational
REST APIs - SIP Voice   Operational
BXML   Operational
Outbound Calling Services Operational
Outbound Calling (SIP)   Operational
Toll-Free calling - Outbound (SIP)   Operational
REST APIs - HTTP Voice   Operational
REST APIs - SIP Voice   Operational
BXML   Operational
Add On Services Operational
Call Recording   Operational
Transcriptions   Operational
Text-to-Speech   Operational
CNAM Lookup   Operational
Messaging Services Operational
SMS Messaging (SMPP)   Operational
MMS Messaging (SMPP)   Operational
Toll-Free SMS - Inbound   Operational
Toll-Free SMS - Outbound   Operational
International Messaging (HTTP)   Operational
International messaging (SIP)   Operational
REST APIs - HTTP SMS Messaging   Operational
REST APIs - HTTP MMS Messaging   Operational
Number Management Services Operational
New Number Ordering   Operational
Number Portability   Operational
Inbound Calling - Caller ID Lookup (CNAM)   Operational
Updating Phone Number Caller ID (LIDB)   Operational
9-1-1 Services Operational
NextGen 9-1-1 (Alabama)   Operational
EVS 9-1-1 Call Routing Service   Operational
9-1-1 Provisioning Service   Operational
DLR (Dynamic Location Routing)   Operational
SIP Trunking   Operational
Local Market Status ? Operational
120 - Portland, ME   Operational
122 - Manchester, NH   Operational
124 - Burlington, VT   Operational
126 - Springfield, MA   Operational
128 - Cambridge, MA   Operational
130 - Providence, RI   Operational
132 - New York City, NY   Operational
133 - Poughkeepsie, NY   Operational
134 - Albany, NY   Operational
136 - Syracuse, NY   Operational
138 - Binghamton, NY   Operational
140 - Buffalo, NY   Operational
220 - Pleasantville, NJ   Operational
222 - Camden, NJ   Operational
224 - Newark, NJ   Operational
226 - Harrisburg, PA   Operational
228 - Philadelphia, PA   Operational
230 - Altoona, PA   Operational
232 - Scranton, PA   Operational
234 - Pittsburgh, PA   Operational
236 - Washington, DC   Operational
238 - Baltimore, MD   Operational
240 - Frederick, MD   Operational
244 - Roanoke, VA   Operational
246 - Culpeper, VA   Operational
248 - Richmond, VA   Operational
250 - Lynchburg, VA   Operational
252 - Norfolk, VA   Operational
254 - Charleston, WV   Operational
256 - Clarksburg, WV   Operational
320 - Cleveland, OH   Operational
322 - Youngstown, OH   Operational
324 - Worthington, OH   Operational
325 - Akron, OH   Operational
326 - Toledo, OH   Operational
328 - Dayton, OH   Operational
330 - Evansville, IN   Operational
332 - South Bend, IN   Operational
334 - Fort Wayne, IN   Operational
336 - Indianapolis, IN   Operational
338 - Bloomington, IN   Operational
340 - Southfield, MI   Operational
342 - Marquette, MI   Operational
344 - Saginaw, MI   Operational
348 - Grand Rapids, MI   Operational
350 - Appleton, WI   Operational
354 - Madison, WI   Operational
356 - Milwaukee, WI   Operational
358 - Chicago, IL   Operational
368 - Peoria, IL   Operational
420 - Asheville, NC   Operational
422 - Charlotte, NC   Operational
424 - Greensboro, NC   Operational
426 - Raleigh, NC   Operational
428 - Wilmington, NC   Operational
432 - Myrtle Beach, SC   Operational
434 - Columbia, SC   Operational
436 - Charleston, SC   Operational
438 - Atlanta, GA   Operational
440 - Savannah, GA   Operational
442 - Augusta, GA   Operational
446 - Macon, GA   Operational
448 - Pensacola, FL   Operational
452 - Jacksonville, FL   Operational
454 - Gainesville, FL   Operational
458 - Orlando, FL   Operational
460 - Miami, FL   Operational
462 - Louisville, KY   Operational
468 - Memphis, TN   Operational
470 - Nashville, TN   Operational
472 - Chattanooga, TN   Operational
474 - Knoxville, TN   Operational
476 - Birmingham, AL   Operational
477 - Huntsville, AL   Operational
478 - Montgomery, AL   Operational
480 - Mobile, AL   Operational
482 - Jackson, MS   Operational
486 - Shreveport, LA   Operational
488 - Lake Charles, LA   Operational
490 - New Orleans, LA   Operational
492 - Baton Rouge, LA   Operational
520 - St. Louis, MO   Operational
522 - Springfield, MO   Operational
524 - Kansas City, MO   Operational
526 - Fort Smith, AR   Operational
528 - Little Rock, AR   Operational
532 - Wichita, KS   Operational
534 - Topeka, KS   Operational
536 - Oklahoma City, OK   Operational
538 - Tulsa, OK   Operational
540 - El Paso, TX   Operational
542 - Midland, TX   Operational
544 - Lubbock, TX   Operational
546 - Amarillo, TX   Operational
548 - Wichita Falls, TX   Operational
550 - Abilene, TX   Operational
552 - Dallas, TX   Operational
554 - Longview, TX   Operational
556 - Waco, TX   Operational
558 - Austin, TX   Operational
560 - Houston, TX   Operational
562 - Beaumont, TX   Operational
564 - Corpus Christi, TX   Operational
566 - San Antonio, TX   Operational
568 - Harlingen, TX   Operational
620 - Rochester, MN   Operational
624 - Duluth, MN   Operational
626 - St. Cloud, MN   Operational
628 - Minneapolis, MN   Operational
632 - Des Moines, IA   Operational
634 - Davenport, IA   Operational
635 - Cedar Rapids, IA   Operational
636 - Fargo, ND   Operational
638 - Bismarck,ND   Operational
640 - Sioux Falls, SD   Operational
644 - Omaha, NE   Operational
650 - Billings, MT   Operational
652 - Boise, ID   Operational
654 - Cheyenne, WY   Operational
656 - Denver, CO   Operational
658 - Colorado Springs, CO   Operational
660 - Salt Lake City, UT   Operational
664 - Albuquerque, NM   Operational
666 - Phoenix, AZ   Operational
668 - Tucson, AZ   Operational
670 - Eugene, OR   Operational
672 - Portland, OR   Operational
674 - Seattle, WA   Operational
676 - Spokane, WA   Operational
720 - Reno, NV   Operational
721 - Las Vegas, NV   Operational
722 - San Francisco, CA   Operational
724 - Chico, CA   Operational
726 - Sacramento, CA   Operational
728 - Fresno, CA   Operational
730 - Los Angeles, CA   Operational
732 - San Diego, CA   Operational
734 - Bakersfield, CA   Operational
736 - Monterey, CA   Operational
738 - Stockton, CA   Operational
740 - San Luis Obispo, CA   Operational
920 - New Haven, CT   Operational
922 - Cincinnati, OH   Operational
923 - Mansfield, OH   Operational
924 - Erie, PA   Operational
927 - Harrisonburg, VA   Operational
928 - Charlottesville, VA   Operational
949 - Fayetteville, NC   Operational
951 - Rocky Mount, NC   Operational
952 - Tampa, FL   Operational
953 - Tallahassee, FL   Operational
956 - Johnson City, TN   Operational
958 - Lincoln, NE   Operational
973 - Palm Springs, CA   Operational
974 - Rochester, NY   Operational
Support Operational
Phone Support   Operational
Ticketing Support   Operational
Help Center   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Application Platform Maintenance Aug 23, 05:00-06:00 EDT
Bandwidth will be performing maintenance on the Application Platform. During this maintenance window, there will be a one-time drop of any calls or messages that are in the setup/initialization process. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted. Any messages already sent will also not be impacted.
Posted on Aug 10, 17:57 EDT
Application Platform Maintenance Aug 30, 05:00-06:00 EDT
Bandwidth will be performing maintenance on the Application Platform. During this maintenance window, there will be a one-time drop of any calls or messages that are in the setup/initialization process. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted. Any messages already sent will also not be impacted.
Posted on Aug 17, 17:03 EDT
Past Incidents
Aug 21, 2018

No incidents reported today.

Aug 20, 2018
Reduced Bandwidth Dashboard Functionality
Resolved - Bandwidth has seen full functionality restored in the Bandwidth Dashboard and we consider this incident resolved.
Aug 20, 17:22 EDT
Monitoring - Bandwidth has fixed the impairment causing reduced functionality in the Bandwidth Dashboard. We will continue to monitor for full functionality.
Aug 20, 16:09 EDT
Identified - Bandwidth has identified the source of the impairment and we are actively working to restore full functionality to the Bandwidth Dashboard. Please open a support ticket if you need immediate support.
Aug 20, 13:19 EDT
Investigating - We are currently investigating reduced functionality in the Bandwidth Dashboard. All relevant teams are currently engaged in resolving this issue.
Aug 20, 10:02 EDT
Inbound Calling to Canada
Resolved - Bandwidth considers this incident resolved.
Aug 20, 13:08 EDT
Monitoring - Bandwidth and our vendor is seeing traffic restore and processing as expected. We will continue to monitor for continued stability.
Aug 20, 11:27 EDT
Investigating - Bandwidth is currently working with our Canadian based vendor to investigate issues with inbound calling on Canadian Numbers.
Aug 20, 11:04 EDT
Aug 19, 2018

No incidents reported.

Aug 18, 2018

No incidents reported.

Aug 17, 2018
Bandwidth Local Market Impairment - LATA 956 - Johnson City, TN
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: August 17, 2018 11:59 ET
Stop Time: August 17, 2018 22:57 ET
Aug 17, 23:24 EDT
Identified - We have identified the issue as a fiber cut. Currently working with our carrier on resolution.
Aug 17, 20:05 EDT
Update - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are still working with our carrier to identify the cause of this outage and work towards a resolution.
Aug 17, 16:00 EDT
Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.
Aug 17, 12:08 EDT
Inbound Calling to Canada
Resolved - Bandwidth considers this incident resolved.
Aug 17, 19:20 EDT
Monitoring - Bandwidth and our vendor is seeing traffic restore and processing as expected. We will continue to monitor for continued stability.
Aug 17, 19:03 EDT
Update - Bandwidth continues to see restoration for additional ranges of affected numbers and are working with our vendor until this incident is resolved.
Aug 17, 18:18 EDT
Update - Bandwidth along with our vendor continue to see additional sub-sets of affected traffic restore. We will continue to remain actively engaged until all traffic is restored.
Aug 17, 17:16 EDT
Update - Bandwidth along with our vendor are starting to see a sub-set of affected traffic restore. We will continue to remain actively engaged until all traffic is restored.
Aug 17, 16:21 EDT
Update - Bandwidth continues to work with our vendor to restore service to the impacted numbers.
Aug 17, 14:38 EDT
Update - Bandwidth continues to work with our vendor to restore service to the impacted numbers.
Aug 17, 13:36 EDT
Identified - Bandwidth’s vendor has identified the source of impairment within their network and are working towards a resolution.
Aug 17, 12:03 EDT
Investigating - Bandwidth is currently working with our Canadian based vendor to investigate inbound calling to Canadian Numbers.
Aug 17, 11:22 EDT
Aug 16, 2018
Application Platform Maintenance
Completed - The scheduled maintenance has been completed.
Aug 16, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 05:00 EDT
Scheduled - Bandwidth will be performing maintenance on the Application Platform. During this maintenance window, there will be a one-time drop of any calls or messages that are in the setup/initialization process. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted. Any messages already sent will also not be impacted.
Aug 3, 14:39 EDT
Aug 15, 2018
Proxy Maintenance - JFK
Completed - The scheduled maintenance has been completed.
Aug 15, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance on outbound proxies within our JFK data center.

Outbound voice traffic in JFK will experience a one-time drop of any calls that are in the setup/initialization process during the maintenance window. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted.

The outbound proxies in the DFW and LAX locations will be unaffected during this event. Customers may choose to point all traffic at the unaffected locations during the maintenance event to ensure no interruption to service.

NOTE: Customers currently connected directly to Bandwidth SBC's will not be impacted by this maintenance and can ignore this maintenance notification.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Aug 3, 14:47 EDT
Bandwidth Local Market Impairment - LATA: 928 (Charlottesville, VA)
Resolved - Final: Carrier has confirmed fiber cut repaired. Services restored.

Start Time: 08/14/2018 22:20 EST
Stop Time: 08/14/2018 23:50 EST
Aug 15, 01:18 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Aug 14, 23:06 EDT
Aug 14, 2018
SMS Messaging Maintenance - DFW/LAX
Completed - The scheduled maintenance has been completed.
Aug 14, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in both DFW and LAX. Binds to both data centers will bounce but messages will be queued and delivered once they come back online.

For any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Aug 10, 20:33 EDT
Proxy Maintenance - DFW & LAX
Completed - The scheduled maintenance has been completed.
Aug 14, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 00:01 EDT
Scheduled - Bandwidth will be performing maintenance on outbound proxies within our DFW and LAX data centers.

Outbound voice traffic in DFW and LAX will experience a one-time drop of any calls that are in the setup/initialization process during the maintenance window. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted.

The outbound proxies in the JFK location will be unaffected during this event. Customers may choose to point all traffic at the unaffected location during the maintenance event to ensure no interruption to service.

NOTE: Customers currently connected directly to Bandwidth SBC's will not be impacted by this maintenance and can ignore this maintenance notification.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Aug 3, 14:46 EDT
Aug 13, 2018
Bandwidth Local Market Impairment - 338 - Bloomington, IN
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: August 13, 2018 01:10 ET

Stop Time: August 13, 2018 03:25 ET
Aug 13, 06:41 EDT
Update - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Aug 13, 06:05 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Aug 13, 02:07 EDT
Aug 12, 2018

No incidents reported.

Aug 11, 2018
Bandwidth Local Market Impairment - 728 - Fresno, CA
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: August 11, 2018 10:03 ET
Stop Time: August 11, 2018 17:30 ET
Aug 11, 23:22 EDT
Monitoring - Our carrier has implemented a fix and we are monitoring the results.
Aug 11, 19:00 EDT
Update - Services are still impacted. We are currently working with our carrier for resolution.
Aug 11, 14:58 EDT
Update - Services are still impacted. We are currently working with our carrier on identifying the issue.
Aug 11, 11:07 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Aug 11, 06:21 EDT
Aug 10, 2018

No incidents reported.

Aug 9, 2018
Application Platform Maintenance
Completed - The scheduled maintenance has been completed.
Aug 9, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 05:00 EDT
Scheduled - Bandwidth will be performing maintenance on the Application Platform. During this maintenance window, there will be a one-time drop of any calls or messages that are in the setup/initialization process. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted. Any messages already sent will also not be impacted.
Jul 30, 14:17 EDT
MMS Messaging Maintenance - LAX
Completed - The scheduled maintenance has been completed.
Aug 9, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 00:01 EDT
Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in MMS messaging service in LAX. Binds to LAX may bounce but messages will be queued and delivered once LAX comes back online.

All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Jul 26, 20:46 EDT
Aug 8, 2018
Application Platform V2 Outbound SMPP impairment
Resolved - Bandwidth continues to see messages deliver with no delay. We are continuing to monitor for stability.
Aug 8, 21:55 EDT
Monitoring - Bandwidth is seeing messages deliver with no delay. We are continuing to monitor for stability.
Aug 8, 21:46 EDT
Identified - Bandwidth is still investigating the issue causing a delay in Outbound SMS on our Application platform for V2 customers and is working to resolve the issue.
Aug 8, 21:09 EDT
Investigating - Bandwidth is experiencing delays with sending outbound SMS via our Application Platform. All relevant parties are working to identify and resolve the issue.
Aug 8, 20:49 EDT
MMS Messaging Maintenance - DFW
Completed - The scheduled maintenance has been completed.
Aug 8, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 00:01 EDT
Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in MMS messaging service in DFW. Binds to DFW may bounce but messages will be queued and delivered once DFW comes back online.

All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Jul 26, 20:44 EDT
Aug 7, 2018

No incidents reported.

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