Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

All Systems Operational
Inbound Calling Services Operational
Inbound Calling (SIP) Operational
Inbound Calling - Canada (SIP) Operational
Toll-Free calling - Inbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Direct Link Services (DLS) Operational
Outbound Calling Services Operational
Outbound Calling (SIP) Operational
Toll-Free calling - Outbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Direct Link Services (DLS) Operational
Application Platform Add On Services Operational
Call Recording Operational
Transcriptions Operational
Text-to-Speech Operational
CNAM Lookup Operational
Messaging Services Operational
SMS Messaging (SMPP) Operational
MMS Messaging (MM4) Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
International Messaging (HTTP) Operational
REST APIs - HTTP SMS Messaging Operational
REST APIs - HTTP MMS Messaging Operational
Toll Free MMS - Inbound Operational
Toll Free MMS - Outbound Operational
Number Management Services Operational
New Number Ordering Operational
Number Porting Operational
Inbound Calling - Caller ID Lookup (CNAM) Operational
Line Feature Management ? Operational
9-1-1 Services Operational
9-1-1 Call Routing Service Operational
9-1-1 Provisioning Service Operational
DLR (Dynamic Location Routing) Operational
SIP Trunking Operational
Local Market Status ? Operational
120 - Portland, ME Operational
122 - Manchester, NH Operational
124 - Burlington, VT Operational
126 - Springfield, MA Operational
128 - Cambridge, MA Operational
130 - Providence, RI Operational
132 - New York City, NY Operational
133 - Poughkeepsie, NY Operational
134 - Albany, NY Operational
136 - Syracuse, NY Operational
138 - Binghamton, NY Operational
140 - Buffalo, NY Operational
220 - Pleasantville, NJ Operational
222 - Camden, NJ Operational
224 - Newark, NJ Operational
226 - Harrisburg, PA Operational
228 - Philadelphia, PA Operational
230 - Altoona, PA Operational
232 - Scranton, PA Operational
234 - Pittsburgh, PA Operational
236 - Washington, DC Operational
238 - Baltimore, MD Operational
240 - Frederick, MD Operational
244 - Roanoke, VA Operational
246 - Culpeper, VA Operational
248 - Richmond, VA Operational
250 - Lynchburg, VA Operational
252 - Norfolk, VA Operational
254 - Charleston, WV Operational
256 - Clarksburg, WV Operational
320 - Cleveland, OH Operational
322 - Youngstown, OH Operational
324 - Worthington, OH Operational
325 - Akron, OH Operational
326 - Toledo, OH Operational
328 - Dayton, OH Operational
330 - Evansville, IN Operational
332 - South Bend, IN Operational
334 - Fort Wayne, IN Operational
336 - Indianapolis, IN Operational
338 - Bloomington, IN Operational
340 - Southfield, MI Operational
342 - Marquette, MI Operational
344 - Saginaw, MI Operational
348 - Grand Rapids, MI Operational
350 - Appleton, WI Operational
354 - Madison, WI Operational
356 - Milwaukee, WI Operational
358 - Chicago, IL Operational
368 - Peoria, IL Operational
420 - Asheville, NC Operational
422 - Charlotte, NC Operational
424 - Greensboro, NC Operational
426 - Raleigh, NC Operational
428 - Wilmington, NC Operational
432 - Myrtle Beach, SC Operational
434 - Columbia, SC Operational
436 - Charleston, SC Operational
438 - Atlanta, GA Operational
440 - Savannah, GA Operational
442 - Augusta, GA Operational
446 - Macon, GA Operational
448 - Pensacola, FL Operational
452 - Jacksonville, FL Operational
454 - Gainesville, FL Operational
458 - Orlando, FL Operational
460 - Miami, FL Operational
462 - Louisville, KY Operational
468 - Memphis, TN Operational
470 - Nashville, TN Operational
472 - Chattanooga, TN Operational
474 - Knoxville, TN Operational
476 - Birmingham, AL Operational
477 - Huntsville, AL Operational
478 - Montgomery, AL Operational
480 - Mobile, AL Operational
482 - Jackson, MS Operational
486 - Shreveport, LA Operational
488 - Lake Charles, LA Operational
490 - New Orleans, LA Operational
492 - Baton Rouge, LA Operational
520 - St. Louis, MO Operational
522 - Springfield, MO Operational
524 - Kansas City, MO Operational
526 - Fort Smith, AR Operational
528 - Little Rock, AR Operational
532 - Wichita, KS Operational
534 - Topeka, KS Operational
536 - Oklahoma City, OK Operational
538 - Tulsa, OK Operational
540 - El Paso, TX Operational
542 - Midland, TX Operational
544 - Lubbock, TX Operational
546 - Amarillo, TX Operational
548 - Wichita Falls, TX Operational
550 - Abilene, TX Operational
552 - Dallas, TX Operational
554 - Longview, TX Operational
556 - Waco, TX Operational
558 - Austin, TX Operational
560 - Houston, TX Operational
562 - Beaumont, TX Operational
564 - Corpus Christi, TX Operational
566 - San Antonio, TX Operational
568 - Harlingen, TX Operational
620 - Rochester, MN Operational
624 - Duluth, MN Operational
626 - St. Cloud, MN Operational
628 - Minneapolis, MN Operational
632 - Des Moines, IA Operational
634 - Davenport, IA Operational
635 - Cedar Rapids, IA Operational
636 - Fargo, ND Operational
638 - Bismarck,ND Operational
640 - Sioux Falls, SD Operational
644 - Omaha, NE Operational
650 - Billings, MT Operational
652 - Boise, ID Operational
654 - Cheyenne, WY Operational
656 - Denver, CO Operational
658 - Colorado Springs, CO Operational
660 - Salt Lake City, UT Operational
664 - Albuquerque, NM Operational
666 - Phoenix, AZ Operational
668 - Tucson, AZ Operational
670 - Eugene, OR Operational
672 - Portland, OR Operational
674 - Seattle, WA Operational
676 - Spokane, WA Operational
720 - Reno, NV Operational
721 - Las Vegas, NV Operational
722 - San Francisco, CA Operational
724 - Chico, CA Operational
726 - Sacramento, CA Operational
728 - Fresno, CA Operational
730 - Los Angeles, CA Operational
732 - San Diego, CA Operational
734 - Bakersfield, CA Operational
736 - Monterey, CA Operational
738 - Stockton, CA Operational
740 - San Luis Obispo, CA Operational
920 - New Haven, CT Operational
922 - Cincinnati, OH Operational
923 - Mansfield, OH Operational
924 - Erie, PA Operational
927 - Harrisonburg, VA Operational
928 - Charlottesville, VA Operational
949 - Fayetteville, NC Operational
951 - Rocky Mount, NC Operational
952 - Tampa, FL Operational
953 - Tallahassee, FL Operational
956 - Johnson City, TN Operational
958 - Lincoln, NE Operational
973 - Palm Springs, CA Operational
974 - Rochester, NY Operational
Support Operational
Phone Support Operational
Ticketing Support Operational
Help Center Operational
Portals Operational
Bandwidth Dashboard Operational
Application Platform Dashboard Operational
9-1-1 Dashboard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Messaging Maintenance (V2 SMS) Jul 10, 00:00-02:00 EDT
Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
Posted on Jun 2, 17:54 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

550 - Abilene, TX
620 - Rochester, MN
626 - St. Cloud, MN
636 - Fargo, ND
650 - Billings, MT
654 - Cheyenne, WY

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Jul 8, 15:04 EDT
Local Market Maintenance - Multiple Markets Jul 10, 23:00 - Jul 11, 06:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
927 - Harrisonburg, VA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Jul 8, 15:08 EDT
Bandwidth Dashboard Maintenance Jul 12, 00:00-03:00 EDT
Bandwidth will be performing maintenance on the Bandwidth Dashboard. During this maintenance window, the Bandwidth Dashboard portal and API will be momentarily inaccessible.

During the brief period of inaccessibility, customers will be unable to search inventory, view orders, place orders or perform any other portal/API functions. API calls to the Bandwidth Dashboard will time-out with no response.

Outbound API Callbacks to customers (i.e. order updates, port-out notifications, etc.) will be queued for delivery when the maintenance completes.
Posted on Jun 11, 11:00 EDT
DLS Maintenance - ATL Data Center Jul 14, 00:00-04:00 EDT
Bandwidth will be performing maintenance in our ATL data center. While we are taking necessary steps to reduce impact to services, Bandwidth advises that customers route DLS services to their geo-redundant link to avoid any service interruption.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Jul 2, 09:38 EDT
Bandwidth will be performing network maintenance in our JFK data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the JFK data center.

Inbound Voice (origination) calls: We anticipate service disruption for a small portion of inbound calls in the following local markets:

120 - Portland, ME
122 - Manchester, NH
124 - Burlington, VT
126 - Springfield, MA
133 - Poughkeepsie, NY
138 - Binghamton, NY
220 - Pleasantville, NJ
246 - Culpeper, VA
250 - Lynchburg, VA
254 - Charleston, WV
256 - Clarksburg, WV
322 - Youngstown, OH
326 - Toledo, OH
330 - Evansville, IN
334 - Fort Wayne, IN
354 - Madison, WI
434 - Columbia, SC
923 - Mansfield, OH
927 - Harrisonburg, VA
928 - Charlottesville, VA
956 - Johnson City, TN
974 - Rochester, NY

Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

The following services will not be impacted during the maintenance:
Emergency (911) Voice Calling
SMS/MMS Messaging
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Jul 2, 09:44 EDT
Messaging Maintenance Jul 15, 05:00-06:00 EDT
Bandwidth will be performing maintenance on the messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for outbound messages for a brief portion of the maintenance.
Posted on Jun 16, 09:56 EDT
Messaging Maintenance Jul 22, 05:00-06:00 EDT
Bandwidth will be performing maintenance on the messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for outbound messages for a brief portion of the maintenance.
Posted on Jun 24, 16:29 EDT
Messaging Maintenance (V2 SMS) Jul 31, 00:00-02:00 EDT
Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
Posted on Jun 30, 11:43 EDT
Past Incidents
Jul 9, 2020
Resolved - Bandwidth continues to see stable portal access. We consider this incident resolved.
Jul 9, 09:51 EDT
Monitoring - The Bandwidth portal is functioning as expected and all users are able to complete the log-on process. We will continue to monitor for continued stability.
Jul 9, 09:31 EDT
Investigating - We are currently investigating an incident on the Bandwidth Dashboard platform where some users are not able to complete the log-in process. All teams are actively working on this incident.
Jul 9, 08:52 EDT
Completed - The scheduled maintenance has been completed.
Jul 9, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 00:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

326 - Toledo, OH
344 - Saginaw, MI
640 - Sioux Falls, SD
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jul 7, 17:46 EDT
Completed - The scheduled maintenance has been completed.
Jul 9, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 00:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS & MMS messaging platforms. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS & MMS messages may be encountered.
Jul 7, 17:42 EDT
Jul 8, 2020
Resolved - Our vendor has confirmed they were able to fix the issue and our engineers have verified function has returned to normal levels. Bandwidth is considering this issue resolved.
Jul 8, 08:10 EDT
Update - At this time our vendor has identified the issue and they're still working toward a solution. We'll continue to provide updates as they become available. Our next update will come at 8am unless immediate updates are necessary before then.
Jul 7, 22:02 EDT
Update - Our vendor has identified the issue and they're still working toward a solution. We'll continue to provide updates as they become available.
Jul 7, 20:02 EDT
Update - Our vendor has identified the issue and they're still working toward a solution. We'll continue to provide updates as they become available.
Jul 7, 17:54 EDT
Identified - Our vendor has identified the issue and they're working toward a resolution. We'll continue to provide updates as they become available.
Jul 7, 16:08 EDT
Update - We are continuing to investigate the issue with the relevant teams for this issue and we'll continue to provide updates as they become available.
Jul 7, 14:46 EDT
Update - We are continuing to investigate the issue with the relevant teams for this issue and we'll continue to provide updates as they become available.
Jul 7, 13:13 EDT
Investigating - Bandwidth is currently investigating an incident involving callbacks for Transcription for HTTP Voice. Customers in certain areas may experience a time out for this feature. All teams are currently investigating.
Jul 7, 12:12 EDT
Completed - The scheduled maintenance has been completed.
Jul 8, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 03:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

620 - Rochester, MN
626 - St. Cloud, MN
636 - Fargo, ND
654 - Cheyenne, WY

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jul 2, 09:10 EDT
Completed - The scheduled maintenance has been completed.
Jul 8, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 00:02 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS & MMS messaging platforms. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS & MMS messages may be encountered.
Jul 7, 17:39 EDT
Completed - The scheduled maintenance has been completed.
Jul 8, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 00:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
256 - Clarksburg, WV
338 - Bloomington, IN
922 - Cincinnati, OH
923 - Mansfield, OH
927 - Harrisonburg, VA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jul 2, 09:15 EDT
Completed - The scheduled maintenance has been completed.
Jul 8, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 05:00 EDT
Scheduled - Bandwidth will be performing maintenance on the messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for outbound messages for a brief portion of the maintenance.
Jun 8, 14:59 EDT
Completed - The scheduled maintenance has been completed.
Jul 8, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 00:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

244 - Roanoke, VA

We do not anticipate any service disruption to outbound calling during this maintenance.
Jul 6, 20:34 EDT
Jul 7, 2020
Resolved - Bandwidth has received confirmation from our vendor the issue is resolved and we have seen porting functions return to normal levels. Bandwidth is now considering this issue resolved.
Jul 7, 18:24 EDT
Update - Our vendor is continuing to process orders at this time. There is still a backlog, so delays are still expected for the time being, but we're seeing function returning to normal levels and we'll advise once we receive confirmation the incident is resolved.
Jul 7, 17:56 EDT
Update - Our vendor has started to process orders again at this time. There is still a backlog, so delays are still expected for the time being, but we're seeing function returning to normal levels and we'll advise once resolved.
Jul 7, 16:06 EDT
Monitoring - Our vendor has started to process orders again at this time. There is a backlog, so delays are still expected for the time being, and we'll advise once the system is caught up and processing normally again.
Jul 7, 14:49 EDT
Update - Our industry vendor is still engaged in finding a resolution for the current activation delays. We'll provide more information as it becomes available.
Jul 7, 12:49 EDT
Identified - Bandwidth's industry porting partner is experiencing activation delays at this time, and scheduled ports may see delays. Bandwidth teams are actively engaged with this industry partner.
Jul 7, 11:10 EDT
Completed - The scheduled maintenance has been completed.
Jul 7, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
344 - Saginaw, MI
522 - Springfield, MO
640 - Sioux Falls, SD
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jul 2, 08:53 EDT
Completed - The scheduled maintenance has been completed.
Jul 7, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 00:01 EDT
Scheduled - Bandwidth will be performing maintenance in our JFK data center. While we are taking necessary steps to reduce impact to services, Bandwidth advises that customers route DLS services to their geo-redundant link to avoid any service interruption.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Jun 24, 16:20 EDT
Jul 6, 2020
Completed - The scheduled maintenance has been completed.
Jul 6, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 02:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

638 - Bismarck, ND

We do not anticipate any service disruption to outbound calling during this maintenance.
Jul 2, 08:34 EDT
Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020
Completed - The scheduled maintenance has been completed.
Jul 2, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 00:02 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Jul 1, 08:13 EDT
Completed - The scheduled maintenance has been completed.
Jul 2, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 01:02 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

636 - Fargo, ND

We do not anticipate any service disruption to outbound calling during this maintenance.
Jun 30, 13:17 EDT
Completed - The scheduled maintenance has been completed.
Jul 2, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 00:01 EDT
Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in DFW and LAX. Binds to both DFW and LAX will bounce at separate times but messages will be queued and delivered once both data centers come back online.
Jun 22, 16:53 EDT
Completed - The scheduled maintenance has been completed.
Jul 2, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 00:02 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS & MMS messaging platforms. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS & MMS messages may be encountered.
Jun 29, 17:54 EDT
Completed - The scheduled maintenance has been completed.
Jul 2, 01:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 00:02 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

220 - Pleasantville, NJ

We do not anticipate any service disruption to outbound calling during this maintenance.
Jun 30, 13:19 EDT
Jul 1, 2020
Completed - The scheduled maintenance has been completed.
Jul 1, 06:03 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 01:02 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Jun 29, 17:59 EDT
Completed - The scheduled maintenance has been completed.
Jul 1, 06:03 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 01:02 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
544 - Lubbock, TX
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jun 29, 17:49 EDT
Completed - The scheduled maintenance has been completed.
Jul 1, 06:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 02:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jun 29, 17:45 EDT
Completed - The scheduled maintenance has been completed.
Jul 1, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 05:00 EDT
Scheduled - Bandwidth will be performing maintenance on the messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for outbound messages for a brief portion of the maintenance.
Jun 2, 16:00 EDT
Completed - The scheduled maintenance has been completed.
Jul 1, 05:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

244 - Roanoke, VA

We do not anticipate any service disruption to outbound calling during this maintenance.
Jun 30, 11:37 EDT
Jun 30, 2020
Completed - The scheduled maintenance has been completed.
Jun 30, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 00:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

244 - Roanoke, VA
254 - Charleston, WV
344 - Saginaw, MI
522 - Springfield, MO
640 - Sioux Falls, SD
923 - Mansfield, OH
927 - Harrisonburg, VA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jun 25, 17:01 EDT
Completed - The scheduled maintenance has been completed.
Jun 30, 05:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 05:01 EDT
Scheduled - Bandwidth will be performing maintenance on the Application Platform. While all steps are being taken to reduce impact to services, calls may not be processed during this maintenance window.
Jun 19, 14:29 EDT
Completed - The scheduled maintenance has been completed.
Jun 30, 05:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 00:02 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

124 - Burlington, VT
342 - Marquette, MI
640 - Sioux Falls, SD

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jun 29, 17:42 EDT
Jun 29, 2020
Completed - The scheduled maintenance has been completed.
Jun 29, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 00:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS & MMS messaging platforms. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS & MMS messages may be encountered.
Jun 25, 16:48 EDT
Completed - The scheduled maintenance has been completed.
Jun 29, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 00:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
927 - Harrisonburg, VA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jun 25, 16:51 EDT
Jun 28, 2020

No incidents reported.

Jun 27, 2020
Resolved - Final: Our carrier advised the circuit auto recovered and that they are investigating so they may provide an rfo.

Start Time: 6/26/2020 6:16 ET
Stop Time: 6:26/2020 10:00 ET
Jun 27, 07:26 EDT
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Jun 26, 22:00 EDT
Investigating - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Jun 26, 18:16 EDT
Completed - The scheduled maintenance has been completed.
Jun 27, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 00:03 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

342 - Marquette, MI
638 - Bismarck,ND
640 - Sioux Falls, SD

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jun 26, 09:18 EDT
Completed - The scheduled maintenance has been completed.
Jun 27, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 00:03 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
620 - Rochester, MN
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jun 25, 16:45 EDT
Jun 26, 2020
Completed - The scheduled maintenance has been completed.
Jun 26, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS & MMS messaging platforms. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS & MMS messages may be encountered.
Jun 24, 16:31 EDT
Completed - The scheduled maintenance has been completed.
Jun 26, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

640 - Sioux Falls, SD

We do not anticipate any service disruption to outbound calling during this maintenance.
Jun 24, 16:33 EDT
Resolved - Final: Our carrier has completed all necessary repairs to resolve a fiber cut and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 06/25/2020 6:21 PM ET

Stop Time: 06/25/2020 7:57 PM ET
Jun 26, 02:45 EDT
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Jun 25, 21:40 EDT
Investigating - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Jun 25, 19:18 EDT
Jun 25, 2020
Resolved - This incident has been resolved.
Jun 25, 14:28 EDT
Monitoring - Our carrier has identified and repaired the equipment affecting services. Bandwidth can confirm that all services are restored
Jun 25, 13:20 EDT
Update - We are continuing to work on a fix for this issue.
Jun 25, 13:15 EDT
Update - We are continuing to work on a fix for this issue.
Jun 25, 09:56 EDT
Update - Our carrier has identified defective hardware. Our carrier is working with the vendor to replace the hardware;no ettr at this time.
Jun 25, 06:00 EDT
Update - We are continuing to work on a fix for this issue.
Jun 25, 01:50 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Jun 24, 22:00 EDT
Resolved - Services have restored and are stable. Our carrier informed us this period of impairment was due to a fiber maintenance.

Start Time: 06/25/2020 03:15 ET

Stop Time: 06/25/2020 10:00 ET
Jun 25, 10:01 EDT
Monitoring - We are seeing services in this market restored and are monitoring them for stability.
Jun 25, 06:03 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Jun 25, 03:15 EDT
Completed - The scheduled maintenance has been completed.
Jun 25, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 01:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

334 - Fort Wayne, IN
344 - Saginaw, MI
522 - Springfield, MO
526 - Fort Smith, AR
640 - Sioux Falls, SD

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jun 23, 18:15 EDT
Completed - The scheduled maintenance has been completed.
Jun 25, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS & MMS messaging platforms. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS & MMS messages may be encountered.
Jun 23, 18:12 EDT
Completed - The scheduled maintenance has been completed.
Jun 25, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 02:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jun 24, 09:15 EDT