Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

Investigating - Bandwidth Teams are investigating an Inbound Voice incident impacting calls destined to Australia. Inbound voice calls may not complete as expected. All teams are actively engaged.
Sep 26, 2023 - 23:45 EDT
United States Inbound Calling Services Operational
Inbound Calling (SIP) - United States Operational
Toll-Free calling - Inbound (SIP) - United States Operational
REST APIs - HTTP Voice - United States Operational
REST APIs - SIP Voice - United States Operational
BXML - United States Operational
United States Outbound Calling Services Operational
Outbound Calling (SIP) - United States Operational
Toll-Free calling - Outbound (SIP) - United States Operational
REST APIs - HTTP Voice - United States Operational
REST APIs - SIP Voice - United States Operational
BXML - United States Operational
United States V2 Application Add On Services Operational
Call Recording Operational
Transcriptions Operational
Text-to-Speech Operational
CNAM Lookup Operational
United States Messaging Services Operational
SMS Messaging (SMPP) Operational
MMS Messaging (MM4) Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
International Messaging (HTTP) Operational
REST APIs - HTTP SMS Messaging Operational
REST APIs - HTTP MMS Messaging Operational
Toll Free MMS - Inbound Operational
Toll Free MMS - Outbound Operational
International A2P Messaging Operational
International A2P Platform (SMPP) Operational
International A2P Platform (HTTP) Operational
International A2P Messaging Regional Connectivity Operational
Latin America Operational
APAC Operational
Europe Operational
Middle East & Africa Operational
Insights Operational
Messaging Insights Dashboard Operational
Message Log API Operational
Number Management Services Operational
New Number Ordering Operational
Number Porting Operational
Inbound Calling - Caller ID Lookup (CNAM) Operational
Line Feature Management
Operational
Phone Number Lookup API Operational
Call Assure Operational
9-1-1 Services Operational
9-1-1 Call Routing Service Operational
9-1-1 Provisioning Service Operational
DLR (Dynamic Location Routing) Operational
Direct Network Connection Operational
Network Expansion Service (NES) Operational
Inbound Direct Link Services (DLS) Operational
Outbound Direct Link Services (DLS) Operational
Virtual (cloud) Connection Service Operational
WebRTC Operational
United States Local Market Status
Operational
120 - Portland, ME Operational
122 - Manchester, NH Operational
124 - Burlington, VT Operational
126 - Springfield, MA Operational
128 - Cambridge, MA Operational
130 - Providence, RI Operational
132 - New York City, NY Operational
133 - Poughkeepsie, NY Operational
134 - Albany, NY Operational
136 - Syracuse, NY Operational
138 - Binghamton, NY Operational
140 - Buffalo, NY Operational
220 - Pleasantville, NJ Operational
222 - Camden, NJ Operational
224 - Newark, NJ Operational
226 - Harrisburg, PA Operational
228 - Philadelphia, PA Operational
230 - Altoona, PA Operational
232 - Scranton, PA Operational
234 - Pittsburgh, PA Operational
236 - Washington, DC Operational
238 - Baltimore, MD Operational
240 - Frederick, MD Operational
244 - Roanoke, VA Operational
246 - Culpeper, VA Operational
248 - Richmond, VA Operational
250 - Lynchburg, VA Operational
252 - Norfolk, VA Operational
254 - Charleston, WV Operational
256 - Clarksburg, WV Operational
320 - Cleveland, OH Operational
322 - Youngstown, OH Operational
324 - Worthington, OH Operational
325 - Akron, OH Operational
326 - Toledo, OH Operational
328 - Dayton, OH Operational
330 - Evansville, IN Operational
332 - South Bend, IN Operational
334 - Fort Wayne, IN Operational
336 - Indianapolis, IN Operational
338 - Bloomington, IN Operational
340 - Southfield, MI Operational
342 - Marquette, MI Operational
344 - Saginaw, MI Operational
348 - Grand Rapids, MI Operational
350 - Appleton, WI Operational
354 - Madison, WI Operational
356 - Milwaukee, WI Operational
358 - Chicago, IL Operational
368 - Peoria, IL Operational
420 - Asheville, NC Operational
422 - Charlotte, NC Operational
424 - Greensboro, NC Operational
426 - Raleigh, NC Operational
428 - Wilmington, NC Operational
430 - Greenville, SC Operational
432 - Myrtle Beach, SC Operational
434 - Columbia, SC Operational
436 - Charleston, SC Operational
438 - Atlanta, GA Operational
440 - Savannah, GA Operational
442 - Augusta, GA Operational
446 - Macon, GA Operational
448 - Pensacola, FL Operational
452 - Jacksonville, FL Operational
454 - Gainesville, FL Operational
458 - Orlando, FL Operational
460 - Miami, FL Operational
462 - Louisville, KY Operational
468 - Memphis, TN Operational
470 - Nashville, TN Operational
472 - Chattanooga, TN Operational
474 - Knoxville, TN Operational
476 - Birmingham, AL Operational
477 - Huntsville, AL Operational
478 - Montgomery, AL Operational
480 - Mobile, AL Operational
482 - Jackson, MS Operational
486 - Shreveport, LA Operational
488 - Lake Charles, LA Operational
490 - New Orleans, LA Operational
492 - Baton Rouge, LA Operational
520 - St. Louis, MO Operational
522 - Springfield, MO Operational
524 - Kansas City, MO Operational
526 - Fort Smith, AR Operational
528 - Little Rock, AR Operational
532 - Wichita, KS Operational
534 - Topeka, KS Operational
536 - Oklahoma City, OK Operational
538 - Tulsa, OK Operational
540 - El Paso, TX Operational
542 - Midland, TX Operational
544 - Lubbock, TX Operational
546 - Amarillo, TX Operational
548 - Wichita Falls, TX Operational
550 - Abilene, TX Operational
552 - Dallas, TX Operational
554 - Longview, TX Operational
556 - Waco, TX Operational
558 - Austin, TX Operational
560 - Houston, TX Operational
562 - Beaumont, TX Operational
564 - Corpus Christi, TX Operational
566 - San Antonio, TX Operational
568 - Harlingen, TX Operational
620 - Rochester, MN Operational
624 - Duluth, MN Operational
626 - St. Cloud, MN Operational
628 - Minneapolis, MN Operational
632 - Des Moines, IA Operational
634 - Davenport, IA Operational
635 - Cedar Rapids, IA Operational
636 - Fargo, ND Operational
640 - Sioux Falls, SD Operational
644 - Omaha, NE Operational
646 - Grand Island, NE Operational
650 - Billings, MT Operational
652 - Boise, ID Operational
654 - Cheyenne, WY Operational
656 - Denver, CO Operational
658 - Colorado Springs, CO Operational
660 - Salt Lake City, UT Operational
664 - Albuquerque, NM Operational
666 - Phoenix, AZ Operational
668 - Tucson, AZ Operational
670 - Eugene, OR Operational
672 - Portland, OR Operational
674 - Seattle, WA Operational
676 - Spokane, WA Operational
720 - Reno, NV Operational
721 - Las Vegas, NV Operational
722 - San Francisco, CA Operational
724 - Chico, CA Operational
726 - Sacramento, CA Operational
728 - Fresno, CA Operational
730 - Los Angeles, CA Operational
732 - San Diego, CA Operational
734 - Bakersfield, CA Operational
736 - Monterey, CA Operational
738 - Stockton, CA Operational
740 - San Luis Obispo, CA Operational
920 - New Haven, CT Operational
922 - Cincinnati, OH Operational
923 - Mansfield, OH Operational
924 - Erie, PA Operational
927 - Harrisonburg, VA Operational
928 - Charlottesville, VA Operational
939 - Fort Myers/Naples, FL Operational
949 - Fayetteville, NC Operational
951 - Rocky Mount, NC Operational
952 - Tampa, FL Operational
953 - Tallahassee, FL Operational
956 - Johnson City, TN Operational
958 - Lincoln, NE Operational
973 - Palm Springs, CA Operational
974 - Rochester, NY Operational
Support Operational
Phone Support Operational
Ticketing Support Operational
Help Center Operational
Portals Operational
Bandwidth Dashboard Operational
Application Platform Dashboard Operational
9-1-1 Dashboard Operational
Bandwidth International (fka Voxbone) Portal Operational
Dominican Republic Calling Services Operational
Inbound Calling - Dominican Republic (SIP) Operational
Argentina Calling Services Operational
Inbound Calling- Argentina Operational
Outbound Calling- Argentina Operational
Brazil Calling Services Operational
Inbound Calling- Brazil Operational
Chile Calling Services Operational
Inbound Calling- Chile Operational
Colombia Calling Services Operational
Inbound Calling- Colombia Operational
El Salvador Calling Services Operational
Inbound Calling- El Salvador Operational
Panama Calling Services Operational
Inbound Calling- Panama Operational
Peru Calling Services Operational
Inbound Calling- Peru Operational
Outbound Calling- Peru Operational
Austria Calling Services Major Outage
Inbound Calling - Austria Major Outage
Outbound Calling - Austria Operational
Emergency Calling - Austria Operational
Belgium Calling Services Operational
Inbound Calling - Belgium Operational
Outbound Calling - Belgium Operational
Emergency Calling - Belgium Operational
France Calling Services Operational
Inbound Calling - France Operational
Outbound Calling - France Operational
Emergency Calling - France Operational
Germany Calling Services Operational
Inbound Calling - Germany Operational
Outbound Calling - Germany Operational
Emergency Calling - Germany Operational
Luxembourg Calling Services Operational
Inbound Calling - Luxembourg Operational
Outbound Calling - Luxembourg Operational
Emergency Calling - Luxembourg Operational
Netherlands Calling Services Operational
Inbound Calling - Neatherlands Operational
Outbound Calling - Netherlands Operational
Emergency Calling - Netherlands Operational
Switzerland Calling Services Operational
Inbound Calling - Switzerland Operational
Outbound Calling - Switzerland Operational
Emergency Calling - Switzerland Operational
Croatia Calling Services Operational
Inbound Calling - Croatia Operational
Outbound Calling - Croatia Operational
Emergency Calling - Croatia Operational
Greece Calling Services Operational
Inbound Calling - Greece Operational
Outbound Calling - Greece Operational
Emergency Calling - Greece Operational
Italy Calling Services Operational
Inbound Calling - Italy Operational
Outbound Calling - Italy Operational
Emergency Calling - Italy Operational
Malta Calling Services Operational
Inbound Calling - Malta Operational
Portugal Calling Services Operational
Inbound Calling - Portugal Operational
Outbound Calling - Portugal Operational
Emergency Calling - Portugal Operational
Slovenia Calling Services Operational
Inbound Calling - Slovenia Operational
Outbound Calling- Slovenia Operational
Emergency Calling- Slovenia Operational
Spain Calling Services Operational
Inbound Calling - Spain Operational
Outbound Calling - Spain Operational
Emergency Calling - Spain Operational
Bulgaria Calling Services Operational
Inbound Calling - Bulgaria Operational
Outbound Calling - Bulgaria Operational
Emergency Calling - Bulgaria Operational
Georgia Calling Services Operational
Inbound Calling - Georgia Operational
Czech Republic Calling Services Operational
Inbound Calling - Czech Republic Operational
Outbound Calling - Czech Republic Operational
Emergency Calling - Czech Republic Operational
Hungary Calling Services Operational
Inbound Calling - Hungary Operational
Outbound Calling - Hungary Operational
Emergency Calling - Hungary Operational
Poland Calling Services Operational
Inbound Calling - Poland Operational
Outbound Calling - Poland Operational
Emergency Calling - Poland Operational
Romania Calling Services Operational
Inbound Calling - Romania Operational
Outbound Calling - Romania Operational
Emergency Calling - Romania Operational
Slovakia Calling Services Operational
Inbound Calling - Slovakia Operational
Outbound Calling - Slovakia Operational
Emergency Calling - Slovakia Operational
Denmark Calling Services Operational
Inbound Calling - Denmark Operational
Outbound Calling - Denmark Operational
Emergency Calling - Denmark Operational
Estonia Calling Services Operational
Inbound Calling - Estonia Operational
Outbound Calling - Estonia Operational
Emergency Calling - Estonia Operational
Finland Calling Services Operational
Inbound Calling - Finland Operational
Outbound Calling - Finland Operational
Emergency Calling - Finland Operational
Ireland Calling Services Operational
Inbound Calling - Ireland Operational
Outbound Calling - Ireland Operational
Emergency Calling - Ireland Operational
Latvia Calling Services Operational
Inbound Calling - Latvia Operational
Outbound Calling - Latvia Operational
Emergency Calling - Latvia Operational
Lithuania Calling Services Operational
Inbound Calling - Lithuania Operational
Outbound Calling - Lithuania Operational
Emergency Calling - Lithuania Operational
Norway Calling Services Operational
Inbound Calling - Norway Operational
Outbound Calling - Norway Operational
Emergency Calling -Norway Operational
Sweden Calling Services Operational
Inbound Calling - Sweden Operational
Outbound Calling - Sweden Operational
Emergency Calling - Sweden Operational
United Kingdom Calling Services Operational
Inbound Calling - United Kingdom Operational
Outbound Calling - United Kingdom Operational
Emergency Calling - United Kingdom Operational
Canada Calling Services Operational
Inbound Calling - Canada (SIP) Operational
Mexico Calling Services Operational
Inbound Calling - Mexico Operational
Puerto Rico Calling Services Operational
Inbound Calling - Puerto Rico Operational
Outbound Calling - Puerto Rico Operational
Emergency Calling - Puerto Rico Operational
Virgin Islands (U.S.) Calling Services Operational
Inbound Calling - Virgin Islands (U.S.) Operational
Emergency Calling - Virgin Islands (U.S.) Operational
Cyprus Calling Services Operational
Inbound Calling - Cyprus Operational
Outbound Calling - Cyprus Operational
Emergency Calling - Cyprus Operational
Egypt Calling Services Operational
Inbound Calling - Egypt Operational
Israel Calling Services Operational
Inbound Calling - Israel Operational
Outbound Calling - Israel Operational
Emergency Calling - Israel Operational
Jordan Calling Services Operational
Inbound Calling- Jordan Operational
Kenya Calling Services Operational
Inbound Calling- Kenya Operational
Qatar Calling Services Operational
Inbound Calling- Qatar Operational
South Africa Calling Services Operational
Inbound Calling- South Africa Operational
United Arab Emirates Calling Services Operational
Inbound Calling- United Arab Emirates Operational
Australia Calling Services Operational
Inbound Calling- Australia Operational
Outbound Calling- Australia Operational
Emergency Calling- Australia Operational
China Calling Services Operational
Inbound Calling- China Operational
Hong Kong Calling Services Operational
Inbound Calling- Hong Kong Operational
Outbound Calling- Hong Kong Operational
Emergency Calling- Hong Kong Operational
India Calling Services Operational
Inbound Calling- India Operational
Indonesia Calling Services Operational
Inbound Calling- Indonesia Operational
Japan Calling Services Operational
Inbound Calling- Japan Operational
Outbound Calling- Japan Operational
Emergency Calling- Japan Operational
Malaysia Calling Services Operational
Inbound Calling- Malaysia Operational
Philippines Calling Service Operational
Inbound Calling- Philippines Operational
Singapore Calling Services Operational
Inbound Calling- Singapore Operational
Outbound Calling- Singapore Operational
Emergency Calling- Singapore Operational
South Korea Calling Services Operational
Inbound Calling- South Korea Operational
Outbound Calling- South Korea Operational
Thailand Calling Services Operational
Inbound Calling- Thailand Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Messaging Maintenance - SMS Sep 27, 2023 02:00-06:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Posted on Sep 21, 2023 - 13:49 EDT
Global Data Center Maintenance - Germany Sep 27, 2023 14:00-16:00 EDT
Bandwidth will be performing scheduled maintenance in the Germany data center.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Germany data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the Germany data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.

Posted on Sep 13, 2023 - 12:36 EDT
Messaging Maintenance - MMS/SMS Sep 28, 2023 02:00-06:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Posted on Sep 12, 2023 - 12:59 EDT
Bandwidth will be performing maintenance alongside our messaging vendor to migrate a portion of messaging traffic. While all steps are being taken to minimize impact, there will be a moment during the maintenance where inbound messages will not be delivered.
Posted on Sep 19, 2023 - 10:40 EDT
Voice Maintenance - Singapore Oct 2, 2023 15:00-18:00 EDT
Bandwidth will be performing scheduled maintenance on our Singapore Voice system.
While all steps are being taken to minimize impact, during the maintenance customers may experience a few brief interruptions in inbound and outbound calling services.

Posted on Sep 22, 2023 - 08:28 EDT
Global Data Center Maintenance - Belgium Oct 2, 2023 18:00-20:00 EDT
Bandwidth will be performing scheduled maintenance in the Belgium data center.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Belgium data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the Belgium data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.

Posted on Sep 13, 2023 - 12:38 EDT
Voice Maintenance - Singapore Oct 3, 2023 15:00-16:00 EDT
Bandwidth will be performing scheduled maintenance on our Singapore Voice system.
While all steps are being taken to minimize impact, during the maintenance customers may experience a few brief interruptions in inbound and outbound calling services.

Posted on Sep 22, 2023 - 08:29 EDT
Past Incidents
Sep 27, 2023

No incidents reported today.

Sep 26, 2023
Resolved - We’ve confirmed stability with the network and we’re considering this incident resolved.
Sep 26, 08:35 EDT
Update - We are continuing to monitor for any further issues.
Sep 26, 08:15 EDT
Monitoring - At this time the network is functioning as expected and we’re monitoring for stability,
Sep 26, 05:30 EDT
Investigating - We’re currently investigating reports of inbound call failures in Australia. Relevant teams are currently engaged and we’ll advise once we have further details.
Sep 26, 03:57 EDT
Completed - The scheduled maintenance has been completed.
Sep 26, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance on the Bandwidth Dashboard. During this maintenance window, the Bandwidth Dashboard portal and API will be momentarily inaccessible.

During the brief period of inaccessibility, customers will be unable to search inventory, view orders, place orders or perform any other portal/API functions. API calls to the Bandwidth Dashboard will time-out with no response.

Outbound API Callbacks to customers (i.e. order updates, port-out notifications, etc.) will be queued for delivery when the maintenance completes.

Sep 15, 16:14 EDT
Sep 25, 2023
Resolved - For a brief moment, some US & Canada dashboard functions were not accessible as expected. The Dashboard has since been restored and is operating as expected.
Sep 25, 11:30 EDT
Completed - The scheduled maintenance has been completed.
Sep 25, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 04:00 EDT
Scheduled - Bandwidth will be performing scheduled maintenance in the Los Angeles global data center.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Los Angeles global data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the Los Angeles global data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.

Sep 13, 12:35 EDT
Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023
Resolved - This incident has been resolved.
Sep 22, 15:31 EDT
Monitoring - Bandwidth is observing expected portal behavior, and will continue to monitor for prolong stability
Sep 22, 14:50 EDT
Investigating - Bandwidth teams are investigating an incident resulting in latency with portal provisioning and general usage. Teams are working to restore expected portal functionality.
Sep 22, 14:30 EDT
Completed - The scheduled maintenance has been completed.
Sep 22, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 00:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 7, 13:20 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platforms. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Sep 7, 13:19 EDT
Resolved - This incident has been resolved.
Sep 22, 03:20 EDT
Investigating - Bandwidth is investigating an inbound intermittent voice incident where calls may not complete as expected. All teams are engaged.
Sep 22, 00:56 EDT
Sep 21, 2023
Resolved - This incident has been resolved.
Sep 21, 19:01 EDT
Monitoring - Bandwidth teams are observing expected call behavior. We will continue to monitor.
Sep 21, 18:01 EDT
Update - Bandwidth teams continue to investigate this incident and will provide updates as available.
Sep 21, 16:21 EDT
Investigating - Bandwidth teams are investigating an inbound calling incident impacting the successful passing of Verstat. Calls may not complete as expected.
Sep 21, 15:24 EDT
Resolved - For a period of time inbound calling to Singapore, intermittently, did not complete as expected. At this time- calls are completing as designed.
Sep 21, 08:08 EDT
Sep 20, 2023
Resolved - This incident has been resolved.
Sep 20, 19:47 EDT
Monitoring - Bandwidth teams are observing expected behavior with Inbound Identity Headers.
Sep 20, 16:29 EDT
Identified - Bandwidth teams identified an intermittent incident with Inbound Identity Headers related to STIR/SHAKEN. All teams are actively working to restore expected calling behavior.
Sep 20, 14:47 EDT
Monitoring - Bandwidth teams are observing expected behavior with Inbound Identity Headers.
Sep 20, 14:13 EDT
Investigating - Bandwidth teams are investigating an intermittent incident with Inbound Identity Headers as it relates to STIR/SHAKEN. All teams are actively working to restore expected calling behavior.
Sep 20, 13:27 EDT
Resolved - For a brief period of time, some MMS messages may have experienced an increase of 4470 error messages. This impacted both Long Code and Toll-Free numbers.
Sep 20, 15:37 EDT
Resolved - We've confirmed stability and we're considering the incident resolved.
Sep 20, 09:34 EDT
Monitoring - Bandwidth teams are observing expected portal behavior. We will continue to monitor for prolonged stability
Sep 20, 09:10 EDT
Investigating - Bandwidth teams are investigating an incident impacting User Management functionality in the US and Canada Dashboard.
Sep 20, 08:37 EDT
Completed - The scheduled maintenance has been completed.
Sep 20, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 04:00 EDT
Scheduled - Bandwidth will be performing scheduled maintenance in the New York global data center.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the New York global data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the New York global data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.

Sep 13, 12:33 EDT
Sep 19, 2023
Completed - The scheduled maintenance has been completed.
Sep 19, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 05:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Sep 12, 12:41 EDT
Sep 18, 2023
Resolved - We've confirmed stability and we're considering this incident resolved.
Sep 18, 15:51 EDT
Monitoring - We've implemented a fix for this issue and we're currently monitoring for stability.
Sep 18, 15:02 EDT
Identified - We've identified the issue and we're working on implementing a fix at this time.
Sep 18, 14:24 EDT
Investigating - We're currently investigating an issue with the legacy WebRTC platform. Relevant teams are engaged.
Sep 18, 14:19 EDT
Completed - The scheduled maintenance has been completed.
Sep 18, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 08:00 EDT
Scheduled - Bandwidth will be performing scheduled maintenance in the Australia data center.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Australia data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the Australia data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.

Sep 13, 12:26 EDT
Resolved - We were able to deploy a fix for the issue and all dashboard function has returned to normal. We’re considering the incident resolved at this time.
Sep 18, 06:44 EDT
Update - We’ve discovered the issue is possibly affecting all configuration changes on numbers in the BWI dashboard. Teams are currently engaged on deploying a fix for the issue.
Sep 18, 04:53 EDT
Identified - Bandwidth teams have identified an incident impacting newly created Voice URI’s to be not be properly provisioned, This is resulting in inbound calls not completing as expected. Teams are actively working to restore expected behavior.
Sep 18, 04:14 EDT
Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023
Completed - The scheduled maintenance has been completed.
Sep 15, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platforms. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Sep 7, 13:16 EDT
Sep 14, 2023
Resolved - This incident has been resolved.
Sep 14, 21:32 EDT
Investigating - Bandwidth teams have identified an incident impacting Advance Call Routing feature edits and/or creation. Existing voice traffic is not impacted by this incident. All teams are actively working to restore feature usability.
Sep 14, 17:29 EDT
Completed - The scheduled maintenance has been completed.
Sep 14, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 08:01 EDT
Scheduled - Bandwidth will be performing scheduled maintenance in the China data center.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the China data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the China data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.

Sep 12, 13:01 EDT
Sep 13, 2023

No incidents reported.