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Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

    • Inbound MMS Incident
    Update - Bandwidth teams continue to investigate this off network incident.
    Dec 05, 2025 - 18:51 EST
    Investigating - Bandwidth teams are investigating an Inbound MMS messaging incident impacting inbound AT&T and Verizon Wireless messages. The inbound message media is not being delivered as expected to the Bandwidth network.
    Dec 05, 2025 - 17:04 EST
    United States Inbound Calling Services Operational
    Inbound Calling (SIP) - United States Operational
    Toll-Free calling - Inbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Operational
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    United States Outbound Calling Services Operational
    Outbound Calling (SIP) - United States Operational
    Toll-Free calling - Outbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Operational
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    Hosted Signing Service - US Operational
    United States V2 Application Add On Services Operational
    Call Recording Operational
    Transcriptions Operational
    Text-to-Speech Operational
    CNAM Lookup Operational
    United States Messaging Services Degraded Performance
    SMS Messaging (SMPP) Operational
    MMS Messaging (MM4) Degraded Performance
    Toll-Free SMS - Inbound Operational
    Toll-Free SMS - Outbound Operational
    International Messaging (HTTP) Operational
    REST APIs - HTTP SMS Messaging Operational
    REST APIs - HTTP MMS Messaging Operational
    Toll Free MMS - Inbound Operational
    Toll Free MMS - Outbound Operational
    International A2P Messaging Operational
    International A2P Platform (SMPP) Operational
    International A2P Platform (HTTP) Operational
    International A2P Messaging Regional Connectivity Operational
    Latin America Operational
    APAC Operational
    Europe Operational
    Middle East & Africa Operational
    Insights Operational
    Messaging Insights Dashboard Operational
    Message Log API Operational
    Number Management Services Operational
    New Number Ordering Operational
    Number Porting Operational
    Inbound Calling - Caller ID Lookup (CNAM) Operational
    Line Feature Management Operational
    Phone Number Lookup API Operational
    Call Assure Operational
    9-1-1 Services Operational
    9-1-1 Call Routing Service Operational
    9-1-1 Provisioning Service Operational
    DLR (Dynamic Location Routing) Operational
    Direct Network Connection Operational
    Network Expansion Service (NES) Operational
    Inbound Direct Link Services (DLS) Operational
    Outbound Direct Link Services (DLS) Operational
    Virtual (cloud) Connection Service Operational
    Support Operational
    Phone Support Operational
    Ticketing Support Operational
    Help Center Operational
    Portals Operational
    Bandwidth App Operational
    Application Platform Dashboard Operational
    9-1-1 Dashboard Operational
    Bandwidth International (fka Voxbone) Portal Operational
    Argentina Calling Services Operational
    Inbound Calling- Argentina Operational
    Outbound Calling- Argentina Operational
    Australia Calling Services Operational
    Inbound Calling- Australia Operational
    Outbound Calling- Australia Operational
    Emergency Calling- Australia Operational
    Austria Calling Services Operational
    Inbound Calling - Austria Operational
    Outbound Calling - Austria Operational
    Emergency Calling - Austria Operational
    Belgium Calling Services Operational
    Inbound Calling - Belgium Operational
    Outbound Calling - Belgium Operational
    Emergency Calling - Belgium Operational
    Brazil Calling Services Operational
    Inbound Calling- Brazil Operational
    Bulgaria Calling Services Operational
    Inbound Calling - Bulgaria Operational
    Outbound Calling - Bulgaria Operational
    Emergency Calling - Bulgaria Operational
    Canada Calling Services Operational
    Inbound Calling - Canada (SIP) Operational
    Chile Calling Services Operational
    Inbound Calling- Chile Operational
    China Calling Services Operational
    Inbound Calling- China Operational
    Colombia Calling Services Operational
    Inbound Calling- Colombia Operational
    Croatia Calling Services Operational
    Inbound Calling - Croatia Operational
    Outbound Calling - Croatia Operational
    Emergency Calling - Croatia Operational
    Cyprus Calling Services Operational
    Inbound Calling - Cyprus Operational
    Outbound Calling - Cyprus Operational
    Emergency Calling - Cyprus Operational
    Czech Republic Calling Services Operational
    Inbound Calling - Czech Republic Operational
    Outbound Calling - Czech Republic Operational
    Emergency Calling - Czech Republic Operational
    Denmark Calling Services Operational
    Inbound Calling - Denmark Operational
    Outbound Calling - Denmark Operational
    Emergency Calling - Denmark Operational
    Dominican Republic Calling Services Operational
    Inbound Calling - Dominican Republic (SIP) Operational
    Egypt Calling Services Operational
    Inbound Calling - Egypt Operational
    El Salvador Calling Services Operational
    Inbound Calling- El Salvador Operational
    Estonia Calling Services Operational
    Inbound Calling - Estonia Operational
    Outbound Calling - Estonia Operational
    Emergency Calling - Estonia Operational
    Finland Calling Services Operational
    Inbound Calling - Finland Operational
    Outbound Calling - Finland Operational
    Emergency Calling - Finland Operational
    France Calling Services Operational
    Inbound Calling - France Operational
    Outbound Calling - France Operational
    Emergency Calling - France Operational
    Hosted Signing Service - France Operational
    Georgia Calling Services Operational
    Inbound Calling - Georgia Operational
    Germany Calling Services Operational
    Inbound Calling - Germany Operational
    Outbound Calling - Germany Operational
    Emergency Calling - Germany Operational
    Greece Calling Services Operational
    Inbound Calling - Greece Operational
    Outbound Calling - Greece Operational
    Emergency Calling - Greece Operational
    Hong Kong Calling Services Operational
    Inbound Calling- Hong Kong Operational
    Outbound Calling- Hong Kong Operational
    Emergency Calling- Hong Kong Operational
    Hungary Calling Services Operational
    Inbound Calling - Hungary Operational
    Outbound Calling - Hungary Operational
    Emergency Calling - Hungary Operational
    India Calling Services Operational
    Inbound Calling- India Operational
    Indonesia Calling Services Operational
    Inbound Calling- Indonesia Operational
    Ireland Calling Services Operational
    Inbound Calling - Ireland Operational
    Outbound Calling - Ireland Operational
    Emergency Calling - Ireland Operational
    Israel Calling Services Operational
    Inbound Calling - Israel Operational
    Outbound Calling - Israel Operational
    Emergency Calling - Israel Operational
    Italy Calling Services Operational
    Inbound Calling - Italy Operational
    Outbound Calling - Italy Operational
    Emergency Calling - Italy Operational
    Japan Calling Services Operational
    Inbound Calling- Japan Operational
    Outbound Calling- Japan Operational
    Emergency Calling- Japan Operational
    Jordan Calling Services Operational
    Inbound Calling- Jordan Operational
    Kenya Calling Services Operational
    Inbound Calling- Kenya Operational
    Latvia Calling Services Operational
    Inbound Calling - Latvia Operational
    Outbound Calling - Latvia Operational
    Emergency Calling - Latvia Operational
    Lithuania Calling Services Operational
    Inbound Calling - Lithuania Operational
    Outbound Calling - Lithuania Operational
    Emergency Calling - Lithuania Operational
    Luxembourg Calling Services Operational
    Inbound Calling - Luxembourg Operational
    Outbound Calling - Luxembourg Operational
    Emergency Calling - Luxembourg Operational
    Malaysia Calling Services Operational
    Inbound Calling- Malaysia Operational
    Malta Calling Services Operational
    Inbound Calling - Malta Operational
    Mexico Calling Services Operational
    Inbound Calling - Mexico Operational
    Netherlands Calling Services Operational
    Inbound Calling - Neatherlands Operational
    Outbound Calling - Netherlands Operational
    Emergency Calling - Netherlands Operational
    Norway Calling Services Operational
    Inbound Calling - Norway Operational
    Outbound Calling - Norway Operational
    Emergency Calling -Norway Operational
    Panama Calling Services Operational
    Inbound Calling- Panama Operational
    Peru Calling Services Operational
    Inbound Calling- Peru Operational
    Outbound Calling- Peru Operational
    Philippines Calling Service Operational
    Inbound Calling- Philippines Operational
    Poland Calling Services Operational
    Inbound Calling - Poland Operational
    Outbound Calling - Poland Operational
    Emergency Calling - Poland Operational
    Portugal Calling Services Operational
    Inbound Calling - Portugal Operational
    Outbound Calling - Portugal Operational
    Emergency Calling - Portugal Operational
    Puerto Rico Calling Services Operational
    Inbound Calling - Puerto Rico Operational
    Outbound Calling - Puerto Rico Operational
    Emergency Calling - Puerto Rico Operational
    Qatar Calling Services Operational
    Inbound Calling- Qatar Operational
    Romania Calling Services Operational
    Inbound Calling - Romania Operational
    Outbound Calling - Romania Operational
    Emergency Calling - Romania Operational
    Singapore Calling Services Operational
    Inbound Calling- Singapore Operational
    Outbound Calling- Singapore Operational
    Emergency Calling- Singapore Operational
    Slovakia Calling Services Operational
    Inbound Calling - Slovakia Operational
    Outbound Calling - Slovakia Operational
    Emergency Calling - Slovakia Operational
    Slovenia Calling Services Operational
    Inbound Calling - Slovenia Operational
    Outbound Calling- Slovenia Operational
    Emergency Calling- Slovenia Operational
    South Africa Calling Services Operational
    Inbound Calling- South Africa Operational
    South Korea Calling Services Operational
    Inbound Calling- South Korea Operational
    Outbound Calling- South Korea Operational
    Spain Calling Services Operational
    Inbound Calling - Spain Operational
    Outbound Calling - Spain Operational
    Emergency Calling - Spain Operational
    Sweden Calling Services Operational
    Inbound Calling - Sweden Operational
    Outbound Calling - Sweden Operational
    Emergency Calling - Sweden Operational
    Switzerland Calling Services Operational
    Inbound Calling - Switzerland Operational
    Outbound Calling - Switzerland Operational
    Emergency Calling - Switzerland Operational
    Thailand Calling Services Operational
    Inbound Calling- Thailand Operational
    United Arab Emirates Calling Services Operational
    Inbound Calling- United Arab Emirates Operational
    United Kingdom Calling Services Operational
    Inbound Calling - United Kingdom Operational
    Outbound Calling - United Kingdom Operational
    Emergency Calling - United Kingdom Operational
    Virgin Islands (U.S.) Calling Services Operational
    Inbound Calling - Virgin Islands (U.S.) Operational
    Emergency Calling - Virgin Islands (U.S.) Operational
    FCC Disaster Information Reporting System (DIRS) Operational
    FCC DIRS Activation Status Operational
    Integrations Operational
    Zoom Operational
    Cisco Webex Operational
    Five9 Operational
    Genesys Operational
    Operational
    Degraded Performance
    Partial Outage
    Major Outage
    Maintenance

    Scheduled Maintenance

    Network Maintenance - LAX Data Center Dec 6, 2025 00:00-06:00 EST

    Bandwidth will be performing hardware maintenance in our LAX data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the LAX data center.

    Outbound Voice (termination) calls: We suggest that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

    SMS/MMS Messaging: We advise SMPP/MM4 customers to point their outbound message traffic to our DFW data center to avoid any service disruption.

    For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
    Posted on Nov 13, 2025 - 14:25 EST

    Messaging Maintenance - Toll Free SMS Dec 9, 2025 02:00-05:00 EST

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
    Posted on Dec 01, 2025 - 13:24 EST

    Messaging Maintenance - SMS Dec 9, 2025 02:00-05:00 EST

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Posted on Dec 01, 2025 - 13:28 EST

    Local Market Maintenance - Australia Dec 10, 2025 06:00-14:00 EST

    Update - For a brief period of time during this maintenance performed by our Australia voice provider, Bandwidth customers may encounter momentary loss of audio during ongoing calls and minimal post-dial-delay.
    Nov 24, 2025 - 10:23 EST
    Scheduled - Bandwidth's provider will be performing maintenance that will affect calls to our Australia market.
    Nov 20, 2025 - 09:48 EST

    Messaging Maintenance - Toll-Free MMS/SMS Dec 10, 2025 23:00 - Dec 11, 2025 03:00 EST

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Posted on Nov 10, 2025 - 14:21 EST

    Messaging Maintenance - Toll-Free MMS/SMS Dec 17, 2025 23:00 - Dec 18, 2025 03:00 EST

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Posted on Nov 10, 2025 - 14:22 EST
    Dec 5, 2025
    Local Market Maintenance - Sweden
    Completed - The scheduled maintenance has been completed.
    Dec 5, 00:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Dec 4, 18:00 EST
    Scheduled - Bandwidth's provider will be performing maintenance in our Sweden market.
    At some point during the maintenance there will be a brief period when new inbound and outbound calling will be disrupted.

    Ongoing calls will not be affected.
    Nov 10, 12:49 EST
    Dec 4, 2025
    Messaging Maintenance - SMS
    Completed - The scheduled maintenance has been completed.
    Dec 4, 06:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Dec 4, 02:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Dec 1, 13:26 EST
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Dec 4, 06:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Dec 3, 23:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Nov 10, 14:20 EST
    Dec 3, 2025
    Local Market Maintenance - Australia
    Completed - The scheduled maintenance has been completed.
    Dec 3, 14:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Dec 3, 06:00 EST
    Update - For a brief period of time during this maintenance performed by our Australia voice provider, Bandwidth customers may encounter momentary loss of audio during ongoing calls and minimal post-dial-delay.
    Nov 24, 10:23 EST
    Scheduled - Bandwidth's provider will be performing maintenance that will affect calls to our Australia market.
    Nov 20, 09:46 EST
    Messaging Maintenance - Toll Free SMS
    Completed - The scheduled maintenance has been completed.
    Dec 3, 05:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Dec 3, 00:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
    Dec 1, 13:22 EST
    Global Data Center Maintenance - Belgium
    Completed - The scheduled maintenance has been completed.
    Dec 3, 00:01 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Dec 2, 22:30 EST
    Scheduled - Bandwidth will be performing scheduled maintenance in the global Belgium data center.
    While all steps are being taken to reduce impact, the following service will encounter interruptions during the maintenance:
    International & US Number searching, ordering, and porting - Bandwidth App
    Legacy Global Portal
    Nov 19, 08:28 EST
    New Bandwidth Support System Deployment
    Completed - The scheduled maintenance has been completed.
    Dec 3, 00:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Dec 2, 21:00 EST
    Scheduled - Bandwidth will be launching a new AI‑powered support experience on December 3, 2025. While all steps are being taken to minimize impact, there may be some potential support disruption during the upgrade.
    Support requests can still be opened by emailing the current Bandwidth support email addresses.
    If you have any questions regarding this upcoming change, reach out to your Bandwidth Support Team!
    Nov 20, 13:27 EST
    Dec 2, 2025
    Outbound Toll Free SMS Delays
    Resolved - This incident has been resolved.
    Dec 2, 01:50 EST
    Monitoring - Teams are observing expected toll-free messaging deliverability. We will continue to monitor for prolonged stability.
    Dec 1, 23:42 EST
    Update - Teams have identified the cause of this delay as an off-network incident. Bandwidth is engaging with the impaired vendor to restore expected timely Toll Free SMS delivery.
    Dec 1, 17:41 EST
    Identified - Teams have identified the cause of this delay as an off-network incident. Bandwidth is engaging with the impaired vendor to restore expected timely Toll Free SMS delivery.
    Dec 1, 14:56 EST
    Investigating - Bandwidth teams are investigating an incident impacting outbound Toll Free SMS messages. Teams are working to restore expected delivery times.
    Dec 1, 13:11 EST
    Dec 1, 2025
    Hong Kong - Intermittent Audio Incident
    Postmortem - Read details
    Dec 1, 14:18 EST
    Resolved - This incident has been resolved.
    Dec 1, 11:33 EST
    Monitoring - Teams are observing expected calling behavior. We will monitor for prolonged stability.
    Nov 28, 05:24 EST
    Update - Bandwidth teams continue to work to restore expected calling behaviors.
    Nov 27, 16:03 EST
    Update - Bandwidth teams continue to work to restore expected calling behaviors.
    Nov 27, 12:49 EST
    Identified - Bandwidth teams have identified the source of this audio incident and are working to restore expected calling behavior.
    Nov 27, 10:08 EST
    Investigating - Bandwidth teams are investigating an intermittent audio drop incident for Hong Kong based calls.
    Nov 27, 08:35 EST
    Nov 30, 2025

    No incidents reported.

    Nov 29, 2025

    No incidents reported.

    Nov 28, 2025
    Toll Free SMS - Verizon Wireless
    Postmortem - Read details
    Dec 1, 14:21 EST
    Resolved - For a brief period of time some Toll Free SMS messages to Verizon Wireless Destinations were delayed in delivery. At this time we are observing expected network behavior and expected Toll Free Delivery.
    Nov 28, 15:30 EST
    Nov 27, 2025
    Nov 26, 2025
    Local Market Maintenance - Australia
    Completed - The scheduled maintenance has been completed.
    Nov 26, 14:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 26, 06:00 EST
    Update - For a brief period of time during this maintenance performed by our Australia voice provider, Bandwidth customers may encounter momentary loss of audio during ongoing calls and minimal post-dial-delay.
    Nov 24, 10:23 EST
    Scheduled - Bandwidth's provider will be performing maintenance that will affect calls to our Australia market.
    Nov 20, 09:45 EST
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Nov 26, 03:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 25, 23:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Oct 9, 10:29 EDT
    Nov 25, 2025
    Nov 24, 2025
    Port Order Activation Delay
    Postmortem - Read details
    Dec 1, 14:13 EST
    Resolved - This incident has been resolved.
    Nov 24, 17:34 EST
    Monitoring - Team are observing expected port action behavior. We will continue to monitor.
    Nov 24, 16:33 EST
    Investigating - Bandwidth teams are investigating a Port Order Action Delay incident. Off net orders are delayed at this time.
    Nov 24, 15:49 EST
    Nov 23, 2025

    No incidents reported.

    Nov 22, 2025

    No incidents reported.

    Nov 21, 2025

    No incidents reported.

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