Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Update - Bandwidth teams are continuing to work with the provider to restore expected messaging behaviors. We will publish an update on Monday, July 29 or when we have an update.
Jul 26, 2024 - 21:44 EDT
Identified - We have identified the cause of this incident, and we are working towards resolution. 5620 errors have stopped at this time.
Jul 26, 2024 - 17:14 EDT
Investigating - We are currently investigating an incident causing an increase in 5620 DLR Codes for Outbound 10DLC SMS.
Jul 26, 2024 - 15:58 EDT
Update - Bandwidth teams are continuing to work with the provider to restore expected messaging behaviors. We will publish an update on Monday, July 29 or when we have an update.
Jul 26, 2024 - 21:43 EDT
Update - Bandwidth teams are continuing to work with the provider to restore expected messaging behaviors.
Jul 26, 2024 - 14:25 EDT
Update - Bandwidth teams are continuing to work with the provider to restore expected messaging behaviors.
Jul 26, 2024 - 10:13 EDT
Update - Bandwidth teams have isolated the source of this incident to an industry provider and are actively working with this provider to restore expected messaging behaviors. Updates will be provided as they become available.
Jul 25, 2024 - 20:44 EDT
Identified - Bandwidth teams have isolated the source of this incident to an industry provider and are actively working with this provider to restore expected messaging behaviors.
Jul 25, 2024 - 18:51 EDT
Update - We are continuing to investigate this incident.
Jul 25, 2024 - 14:36 EDT
Investigating - We are investigating an incident causing an increase in outbound SMS failures with a 4720 DLR code to one carrier.
Jul 25, 2024 - 12:54 EDT
United States Inbound Calling Services
Operational
Inbound Calling (SIP) - United States
Operational
Toll-Free calling - Inbound (SIP) - United States
Operational
REST APIs - HTTP Voice - United States
Operational
REST APIs - SIP Voice - United States
Operational
BXML - United States
Operational
United States Outbound Calling Services
Operational
Outbound Calling (SIP) - United States
Operational
Toll-Free calling - Outbound (SIP) - United States
Operational
REST APIs - HTTP Voice - United States
Operational
REST APIs - SIP Voice - United States
Operational
BXML - United States
Operational
United States V2 Application Add On Services
Operational
Call Recording
Operational
Transcriptions
Operational
Text-to-Speech
Operational
CNAM Lookup
Operational
United States Messaging Services
Degraded Performance
SMS Messaging (SMPP)
Degraded Performance
MMS Messaging (MM4)
Operational
Toll-Free SMS - Inbound
Operational
Toll-Free SMS - Outbound
Operational
International Messaging (HTTP)
Operational
REST APIs - HTTP SMS Messaging
Operational
REST APIs - HTTP MMS Messaging
Operational
Toll Free MMS - Inbound
Degraded Performance
Toll Free MMS - Outbound
Operational
International A2P Messaging
Operational
International A2P Platform (SMPP)
Operational
International A2P Platform (HTTP)
Operational
International A2P Messaging Regional Connectivity
Operational
Latin America
Operational
APAC
Operational
Europe
Operational
Middle East & Africa
Operational
Insights
Operational
Messaging Insights Dashboard
Operational
Message Log API
Operational
Number Management Services
Operational
New Number Ordering
Operational
Number Porting
Operational
Inbound Calling - Caller ID Lookup (CNAM)
Operational
Line Feature Management
?
Operational
Phone Number Lookup API
Operational
Call Assure
Operational
9-1-1 Services
Operational
9-1-1 Call Routing Service
Operational
9-1-1 Provisioning Service
Operational
DLR (Dynamic Location Routing)
Operational
Direct Network Connection
Operational
Network Expansion Service (NES)
Operational
Inbound Direct Link Services (DLS)
Operational
Outbound Direct Link Services (DLS)
Operational
Virtual (cloud) Connection Service
Operational
WebRTC
Operational
Support
Operational
Phone Support
Operational
Ticketing Support
Operational
Help Center
Operational
Portals
Operational
Bandwidth Dashboard
Operational
Application Platform Dashboard
Operational
9-1-1 Dashboard
Operational
Bandwidth International (fka Voxbone) Portal
Operational
Bandwidth will be performing scheduled maintenance in the Australia data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Australia data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the Australia data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services. Posted on
Jul 19, 2024 - 09:54 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages. Posted on
Jul 22, 2024 - 15:11 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages. Posted on
Jul 22, 2024 - 15:12 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
Jun 28, 2024 - 10:47 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages. Posted on
Jul 22, 2024 - 15:13 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered. Posted on
Jul 22, 2024 - 15:15 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages. Posted on
Jul 23, 2024 - 14:25 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages. Posted on
Jun 28, 2024 - 09:07 EDT
Bandwidth will be performing network EVS (911) maintenance in our ATL data center. While all steps have been taken to minimize impact to calls, Bandwidth advises that customers route all EVS (911) calls through the DFW data center for the duration of the maintenance to ensure no interruption in service.
During the maintenance, the dashboard will be accessible for read-only activities, however provisioning activities including changes to accounts, endpoints, locations, callbacks and notifications will not be available.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal. Posted on
Jul 25, 2024 - 13:56 EDT
Update -
This maintenance has been rescheduled to August 7, 2024.
Jul 16, 2024 - 13:24 EDT
Update -
This maintenance has been rescheduled to July 24th.
Jul 09, 2024 - 12:58 EDT
Scheduled -
Bandwidth will be performing scheduled maintenance in the global New York data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the global New York data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the global New York data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
Jul 03, 2024 - 12:42 EDT
Bandwidth will be performing network EVS (911) maintenance in our DFW data center. While all steps have been taken to minimize impact to calls, Bandwidth advises that customers route all EVS (911) calls through the ATL data center for the duration of the maintenance to ensure no interruption in service.
During the maintenance, the dashboard will be accessible for read-only activities, however provisioning activities including changes to accounts, endpoints, locations, callbacks and notifications will not be available.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal. Posted on
Jul 25, 2024 - 13:58 EDT
Bandwidth will be performing maintenance on the EVS (911) Dashboard. During the maintenance, the dashboard will be accessible for read-only activities, however provisioning activities including changes to accounts, endpoints, locations, callbacks and notifications will not be available.
There will be no impact to EVS (911) calling during this maintenance. Posted on
Jul 25, 2024 - 14:00 EDT
Resolved -
This incident has been resolved.
Jul 26, 21:18 EDT
Identified -
We have identified the cause of this issue and are working with our provider towards resolution.
Jul 26, 19:13 EDT
Investigating -
We are aware of an incident causing some attempts to assign TNs to campaigns to result in a provisioning error. We are working with our downstream provider towards resolution.
Jul 26, 17:19 EDT
Completed -
The scheduled maintenance has been completed.
Jul 26, 02:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 00:00 EDT
Scheduled -
Bandwidth will be performing IP Network maintenance in our LAX data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the LAX data center.
Outbound Voice (termination) calls: We suggest that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.
SMS/MMS Messaging: We advise customers to point their outbound message traffic to our DFW data center to avoid any service disruption.
The following services will not be impacted during the maintenance: Emergency (911) voice calling HTTP Voice / Messaging services Number Ordering / Provisioning / Management API services
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Jul 16, 13:17 EDT
Resolved -
This incident has been resolved.
Jul 25, 21:01 EDT
Monitoring -
Bandwidth teams are observing the expected calling behavior regarding this incident. We are monitoring for stability.
Jul 25, 20:43 EDT
Identified -
Bandwidth teams have identified the source of this calling incident and are working towards a resolution.
Jul 25, 18:43 EDT
Investigating -
Bandwidth teams are investigating an incident impacting outbound on-net US calls to Bandwidth International numbers that are powered by Bandwidth. At this time, these calls will not be completed as expected.
Jul 25, 18:06 EDT
Resolved -
This incident has been resolved.
Jul 25, 18:41 EDT
Monitoring -
Teams are observing expected provisioning behavior. We will monitor for stability.
Jul 25, 18:12 EDT
Update -
We are continuing to work towards resolution for this incident.
Jul 25, 16:04 EDT
Update -
We are continuing to work towards resolution for this incident.
Jul 25, 14:36 EDT
Identified -
The cause of the incident has been identified, and we are working towards resolution.
At this time, engaged teams believe that the incorrect status is being displayed to customers, and there should be no impacts to customers adding TNs to campaigns.
Jul 25, 13:41 EDT
Investigating -
We are currently investigating an incident impacting visibility of a telephone number’s (TN’s) status within a campaign.
Jul 25, 13:21 EDT
Resolved -
This incident has been resolved.
Jul 25, 16:04 EDT
Identified -
We have identified the cause of this incident, and we are working towards resolution.
Jul 25, 15:26 EDT
Investigating -
We are currently investigatin an incident causing a small percentage of Toll-Free MMS to return 9999 errors. Bandwidth teams are working to resolve this incident.
Jul 25, 15:16 EDT
Completed -
The scheduled maintenance has been completed.
Jul 25, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 23:01 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jul 12, 10:06 EDT
Completed -
The scheduled maintenance has been completed.
Jul 25, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Jun 28, 10:46 EDT
Resolved -
This incident has been resolved.
Jul 24, 10:57 EDT
Monitoring -
A resolution has been implemented, and we are monitoring the results.
Jul 24, 06:34 EDT
Identified -
The cause of the incident has been identified and we are working towards resolution.
Please note that voice calls for the impacted numbers have been completing, but SMS has NOT been completing for the impacted numbers.
Jul 24, 02:15 EDT
Investigating -
We are investigating an incident causing some new number orders in the Bandwidth Dashboard to remain in “received” status as opposed to “completed”.
Jul 24, 02:00 EDT
Resolved -
This incident has been resolved.
Jul 24, 10:57 EDT
Monitoring -
A resolution has been implemented, and we are monitoring the results.
Jul 24, 06:35 EDT
Update -
We are aware that messaging provisioning is the sole action impacted at this time. We are continuing to follow up with our carrier regarding this incident.
Jul 23, 23:49 EDT
Update -
We are continuing to follow up with our carrier regarding this incident.
Jul 23, 21:48 EDT
Update -
We are continuing to follow up with our carrier regarding this incident.
Jul 23, 18:54 EDT
Update -
We are continuing to follow up with our carrier regarding this incident.
Jul 23, 17:36 EDT
Investigating -
Our carrier is experiencing an outage, and we are working with our carrier to investigate an incident causing potential delays to new number orders.
Jul 23, 16:30 EDT
Completed -
The scheduled maintenance has been completed.
Jul 24, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 00:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.
Jul 22, 15:16 EDT
Resolved -
Due to a carrier outage, some TN Lookups were failing from July 23 to July 25. This incident has been resolved, and customers should no longer have impacted TN Lookups.
Jul 23, 19:30 EDT
Completed -
The scheduled maintenance has been completed.
Jul 23, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 22:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.
Jul 10, 12:30 EDT
Completed -
The scheduled maintenance has been completed.
Jul 23, 06:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 23:01 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jul 12, 10:04 EDT
Completed -
The scheduled maintenance has been completed.
Jul 23, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Jun 28, 10:49 EDT
Completed -
The scheduled maintenance has been completed.
Jul 23, 04:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 00:00 EDT
Scheduled -
Bandwidth will be performing maintenance on the EVS (911) Dashboard. During the maintenance, the dashboard will be accessible for read-only activities, however provisioning activities including changes to accounts, endpoints, locations, callbacks and notifications will not be available.
There will be no impact to EVS (911) calling during this maintenance.
Jul 12, 10:28 EDT
Resolved -
This incident has been resolved.
Jul 22, 18:10 EDT
Investigating -
We are investigating a network impairment in Mexico with one our carriers affecting voice traffic. We are currently working with our carrier for resolution.
Jul 22, 16:28 EDT
Resolved -
One of our vendors briefly experienced an issue that caused delays to their porting platform. Porting services have recovered, and there are no longer delays in porting activities.
Jul 22, 15:43 EDT
Resolved -
The fix was deployed successfully and all queued requests have processed at this time. We've confirmed stability and we're considering this incident resolved.
Jul 19, 23:11 EDT
Identified -
We've identified the issue and new requests are processing normally. We're working to implement correction for orders submitted during the outage .
Jul 19, 19:21 EDT
Investigating -
We're currently investigating an issue causing provisioning errors for NNID and campaign updates with NetNumber. Relevant teams are engaged.
Jul 19, 18:04 EDT
Resolved -
We've confirmed stability with traffic at this time and we're considering this incident resolved.
Jul 18, 20:02 EDT
Monitoring -
We've observed error DLRs return to expected levels at this time and we're currently monitoring for stability.
Jul 18, 14:28 EDT
Update -
Bandwidth teams continue to work to resolve this incident.
Jul 18, 09:39 EDT
Update -
Bandwidth teams continue to work to resolve this incident.
Jul 17, 17:52 EDT
Update -
Bandwidth teams continue to work to resolve this incident.
Jul 17, 11:36 EDT
Update -
Bandwidth teams continue to work to resolve this incident.
Jul 16, 22:26 EDT
Update -
We are continuing to work on a fix for this issue.
Jul 16, 21:29 EDT
Identified -
We’ve identified the issue and we’re currently working on a fix.
Jul 16, 17:46 EDT
Update -
We’re still working with our partner to determine the issue and we’ll advise as further updates become available.
Jul 16, 17:19 EDT
Investigating -
We’re currently investigating a problem causing increased failed message deliveries to TMobile returning a 4720 error code. We’ve engaged our downstream partner and we’re escalating the incident.
Jul 16, 16:10 EDT
Resolved -
We've confirmed stability with this issue and we're considering the incident resolved.
Jul 18, 09:38 EDT
Update -
We are continuing to monitor for any further issues.
Jul 17, 11:35 EDT
Monitoring -
Teams are observing expected messaging behavior. We will continue to monitor for stability.
Jul 16, 22:29 EDT
Update -
We are continuing to work on a fix for this issue.
Jul 16, 21:29 EDT
Identified -
We’ve identified an issue with our partner that may have caused delivery failures to and from 10DLC for a small amount of traffic. All traffic is functioning normally at this time and we’re working with our partner to remediate.
Jul 16, 15:50 EDT
Completed -
The scheduled maintenance has been completed.
Jul 18, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Jun 28, 10:45 EDT
Completed -
The scheduled maintenance has been completed.
Jul 18, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 23:01 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Jul 10, 12:27 EDT
Completed -
The scheduled maintenance has been completed.
Jul 18, 02:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 00:00 EDT
Scheduled -
Bandwidth will be performing IP Network maintenance in our LAX data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the LAX data center.
Outbound Voice (termination) calls: We suggest that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.
SMS/MMS Messaging: We advise customers to point their outbound message traffic to our DFW data center to avoid any service disruption.
The following services will not be impacted during the maintenance: Emergency (911) voice calling HTTP Voice / Messaging services Number Ordering / Provisioning / Management API services
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Jul 3, 12:48 EDT
Completed -
The scheduled maintenance has been completed.
Jul 17, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 00:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Jul 15, 14:54 EDT
Completed -
The scheduled maintenance has been completed.
Jul 17, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 02:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jul 10, 12:25 EDT
Resolved -
This incident has been resolved.
Jul 16, 17:03 EDT
Monitoring -
Bandwidth has been advised that the impacted vendors have restored the expected toll-free MMS delivery times. We will continue to monitor for stability.
Jul 16, 16:22 EDT
Identified -
Teams have identified this incident as an industry condition. Bandwidth will partner with industry partners to aid in its recovery.
Jul 16, 15:36 EDT
Investigating -
Bandwidth teams are investigating an incident impacting Toll-Free MMS delays isolated to messages to T-Mobile destinations. Teams are actively working to restore expected Toll-Free MMS delivery times.
Jul 16, 15:35 EDT
Completed -
The scheduled maintenance has been completed.
Jul 16, 12:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 08:00 EDT
Scheduled -
Bandwidth will be performing scheduled maintenance in the China data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the China data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the China data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
Jul 15, 09:28 EDT
Completed -
The scheduled maintenance has been completed.
Jul 16, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 22:00 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Jul 10, 12:24 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Jul 10, 12:22 EDT
Completed -
The scheduled maintenance has been completed.
Jul 16, 04:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 01:30 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jul 12, 10:03 EDT
Resolved -
Between 10:34am and 10:40am ET on 7/15/24 some 911 Geo-Coding requests may have timed out. The issue is resolved at this point and requests are functioning normally.
Jul 15, 10:30 EDT
Resolved -
This incident has been resolved.
Jul 15, 08:06 EDT
Update -
We are continuing to investigate this issue.
Jul 14, 23:29 EDT
Investigating -
Bandwidth teams are investigating an incident impacting Answering Machine Detection (AMD) for calls. Teams are actively working to restore this feature.
Jul 14, 21:25 EDT
Completed -
The scheduled maintenance has been completed.
Jul 13, 02:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 14:00 EDT
Scheduled -
Bandwidth will be performing scheduled maintenance in the global Belgium data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the global Belgium data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the global Belgium data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
The following services will encounter a brief interruption during the maintenance: International Number searching and ordering - Bandwidth Dashboard Messaging - VoxSMS Global Portal Applications
Jul 2, 11:02 EDT