Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 08, 2026 - 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Apr 8, 202623:00 - Apr 9, 202607:00 EDT
Identified - Bandwidths vendor has identified the sourced of this intermittent incident and are working to restore expected email behavior. While this incident is intermittent in nature, we still encourage customers to open a ticket via our Help Center Portal with the assistance of Synthi.
Apr 08, 2026 - 15:29 EDT
Investigating - Bandwidth teams are observing a vendor incident where email-to-ticket functionality is not generating a ticket as expected. Customers are encouraged to open a ticket via our Help Center Portal with the assistance of Synthi.
Apr 08, 2026 - 15:00 EDT
Identified - Teams have identified the source of this incident, and are working to restore expected portal behavior.
Apr 08, 2026 - 14:16 EDT
Investigating - Bandwidth teams are currently investigating an incident impacting auto top offs via credit card on the legacy global portal. Teams are working to restore expected portal payment behavior.
Apr 08, 2026 - 13:00 EDT
United States Inbound Calling Services
Operational
Inbound Calling (SIP) - United States
Operational
Toll-Free calling - Inbound (SIP) - United States
Operational
REST APIs - HTTP Voice - United States
Operational
REST APIs - SIP Voice - United States
Operational
BXML - United States
Operational
United States Outbound Calling Services
Operational
Outbound Calling (SIP) - United States
Operational
Toll-Free calling - Outbound (SIP) - United States
Operational
REST APIs - HTTP Voice - United States
Operational
REST APIs - SIP Voice - United States
Operational
BXML - United States
Operational
Hosted Signing Service - US
Operational
United States V2 Application Add On Services
Operational
Call Recording
Operational
Transcriptions
Operational
Text-to-Speech
Operational
CNAM Lookup
Operational
United States Messaging Services
Under Maintenance
SMS Messaging (SMPP)
Operational
MMS Messaging (MM4)
Operational
Toll-Free SMS - Inbound
Under Maintenance
Toll-Free SMS - Outbound
Under Maintenance
International Messaging (HTTP)
Operational
REST APIs - HTTP SMS Messaging
Operational
REST APIs - HTTP MMS Messaging
Operational
Toll Free MMS - Inbound
Operational
Toll Free MMS - Outbound
Operational
International A2P Messaging
Operational
International A2P Platform (SMPP)
Operational
International A2P Platform (HTTP)
Operational
International A2P Messaging Regional Connectivity
Operational
Latin America
Operational
APAC
Operational
Europe
Operational
Middle East & Africa
Operational
Insights
Operational
Messaging Insights Dashboard
Operational
Message Log API
Operational
Number Management Services
Operational
New Number Ordering
Operational
Number Porting
Operational
Inbound Calling - Caller ID Lookup (CNAM)
Operational
Line Feature Management
Operational
Phone Number Lookup API
Operational
Call Assure
Operational
9-1-1 Services
Operational
9-1-1 Call Routing Service
Operational
9-1-1 Provisioning Service
Operational
DLR (Dynamic Location Routing)
Operational
Direct Network Connection
Operational
Network Expansion Service (NES)
Operational
Inbound Direct Link Services (DLS)
Operational
Outbound Direct Link Services (DLS)
Operational
Virtual (cloud) Connection Service
Operational
Support
Major Outage
Phone Support
Operational
Ticketing Support
Major Outage
Help Center
Operational
Portals
Partial Outage
Bandwidth App
Operational
Application Platform Dashboard
Operational
9-1-1 Dashboard
Operational
Bandwidth International (fka Voxbone) Portal
Partial Outage
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages. Posted on
Mar 26, 2026 - 13:14 EDT
Bandwidth will be performing maintenance on the Bandwidth Dashboard. During the maintenance, there will be an extended period of time when the Bandwidth Dashboard portal and API will not be inaccessible.
During this period of inaccessibility, customers will be unable to search inventory, view orders, place orders or perform any other portal/API functions. API calls to the Bandwidth Dashboard will time-out or respond with an error.
In-flight orders and outbound API callbacks to customers (i.e. order updates, port-out notifications, etc.) will be queued for delivery when the maintenance completes. Posted on
Mar 31, 2026 - 11:36 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages. Posted on
Mar 26, 2026 - 13:15 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered. Posted on
Mar 13, 2026 - 10:20 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered. Posted on
Mar 13, 2026 - 10:21 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered. Posted on
Mar 13, 2026 - 10:22 EDT
Resolved -
This incident has been resolved.
Apr 8, 11:36 EDT
Monitoring -
Teams are observing expected network behavior. We will continue to monitor for stability.
Apr 8, 09:27 EDT
Investigating -
Some customers may experience outbound call failures when routing via our JFK Datacenter. These calls may be retried via ATL. Teams are working to restore expected network connectivity.
Apr 8, 07:01 EDT
Resolved -
This incident has been resolved.
Apr 8, 06:57 EDT
Monitoring -
For a brief period of time, some MMS messages towards AT&T may have failed to deliver as expected. Teams are observing expected network performance and are monitoring for stability.
Apr 8, 05:01 EDT
Completed -
The scheduled maintenance has been completed.
Apr 8, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 00:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Mar 26, 13:13 EDT
Completed -
The scheduled maintenance has been completed.
Apr 8, 05:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 00:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Apr 3, 13:00 EDT
Completed -
The scheduled maintenance has been completed.
Apr 7, 18:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 12:02 EDT
Scheduled -
Bandwidth will be performing scheduled maintenance in the China data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the China data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Bandwidth advises customers connecting exclusively to the China data center to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
Mar 24, 10:50 EDT
Resolved -
This incident has been resolved.
Apr 7, 17:41 EDT
Investigating -
Teams continue to investigate the incident.
Apr 7, 17:09 EDT
Monitoring -
Teams are observing expected network performance and are monitoring for stability.
Apr 7, 15:20 EDT
Investigating -
Bandwidth teams are investigating an incident impacting inbound calling to Singapore based numbers. These calls may fail to complete as expected.
Apr 7, 14:21 EDT
Resolved -
This incident has been resolved. Impacted telephone numbers have been restored to their campaigns.
Apr 7, 17:07 EDT
Update -
Teams continue to work to resolve this incident.
Apr 7, 12:40 EDT
Identified -
Bandwidth teams have identified an incident where numbers were erroneously de-provisioned from their assigned campaigns in the Bandwidth App. Teams are working to restore expected settings and messaging behaviors.
Apr 7, 09:38 EDT
Resolved -
This incident has been resolved.
Apr 6, 18:50 EDT
Monitoring -
Teams are observing expected App behavior and will monitor for continued stability.
Apr 6, 15:49 EDT
Investigating -
Bandwidth teams are investigating an incident in the Bandwidth App where number provisioning request are not completing as expected, particularly towards AT&T. These requests may appear as delayed, however will be queued for re-try.
Apr 6, 15:03 EDT
Resolved -
This incident has been resolved.
Apr 6, 14:09 EDT
Monitoring -
Teams are observing expected Location Management behavior. We will continue to monitor for prolonged stability.
Apr 6, 11:24 EDT
Investigating -
Bandwidth teams are investigating an incident where updates to, or creation of Locations in the Bandwidth app are encountering an unexpected error. Teams are working to restore expected App behavior.
Apr 6, 10:49 EDT
Resolved -
This incident has been resolved.
Apr 3, 17:27 EDT
Update -
We are continuing to investigate this issue.
Apr 3, 16:26 EDT
Update -
We are continuing to investigate this issue.
Apr 3, 14:53 EDT
Investigating -
Beth teams are investigating an incident where reporting in the Bandwidth app and legacy global portal, particularly EU based CDR reports, are not populating as expected. Teams are working to restore expected reporting behavior.
Apr 3, 13:11 EDT
Completed -
The scheduled maintenance has been completed.
Apr 3, 10:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 04:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Mar 20, 12:41 EDT
Completed -
The scheduled maintenance has been completed.
Apr 2, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 22:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Mar 13, 10:18 EDT
Completed -
The scheduled maintenance has been completed.
Apr 1, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 01:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Mar 26, 13:11 EDT
Completed -
The scheduled maintenance has been completed.
Apr 1, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 00:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Mar 26, 13:09 EDT
Resolved -
This incident has been resolved.
Mar 31, 16:35 EDT
Monitoring -
Teams are observing expected report generation. We will monitor for stability.
Mar 31, 08:36 EDT
Identified -
Bandwidth teams have identified an incident impacting CDR and Insights processing in the Global Portal. These reports may be delayed or produce non-enhanced data.
Mar 31, 08:18 EDT
Completed -
The scheduled maintenance has been completed.
Mar 31, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 00:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Mar 20, 12:40 EDT
Resolved -
For a brief period of time, Bulk TN Lookup Queries were not completing as expected. At this time, we are observing expected App behavior.
Mar 30, 15:30 EDT
Resolved -
This incident has been resolved.
Mar 30, 10:17 EDT
Monitoring -
Teams are observing expected network performance. We will continue monitoring for stability.
Mar 30, 07:18 EDT
Identified -
The impacted off net provider has identified the source of this issue and they are working to restore expected two-way audio.
Mar 27, 19:38 EDT
Investigating -
Teams are investigating an off-network incident impacting Inbound UK based calls from British Telecom, where calls experience one-way audio. Teams are working with BT to restore expected calling behavior.
Mar 27, 16:23 EDT
Resolved -
For a brief period of time, some users of the Bandwidth App may have experienced unexpected errors. Teams are observing expected portal behavior.
Mar 30, 10:15 EDT
Resolved -
This incident has been resolved.
Mar 27, 18:17 EDT
Monitoring -
Teams are observing expected network behavior and will continue to monitor for stability.
Mar 27, 15:56 EDT
Identified -
Teams have identified the source of this incident and are working to restore expected network behavior.
Mar 27, 12:35 EDT
Investigating -
Teams are currently investigating an outbound calling incident where some calls may not complete as expected in our ATL, DFW, and LAX data centers. Teams are working expeditiously to restore expected network behavior.
Mar 27, 10:06 EDT
Completed -
The scheduled maintenance has been completed.
Mar 27, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Mar 20, 12:38 EDT
Resolved -
This incident has been resolved.
Mar 26, 23:07 EDT
Monitoring -
Teams are observing expected network behavior. We will continue to monitor.
Mar 26, 22:07 EDT
Investigating -
Bandwidth teams are investigating an incident impacting Outbound 10DLC MMS delivery. Some messages are not being delivered as expected at this time.
Mar 26, 14:31 EDT
Completed -
The scheduled maintenance has been completed.
Mar 26, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Feb 19, 12:46 EST