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Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Messaging Maintenance - SMS
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 02:02 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Local Market Maintenance - Multiple Markets
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 00:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

620 - Rochester, MN
640 - Sioux Falls, SD
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Inbound Calling Services Operational
Inbound Calling (SIP) Operational
Inbound Calling - Canada (SIP) Operational
Toll-Free calling - Inbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Outbound Calling Services Operational
Outbound Calling (SIP) Operational
Toll-Free calling - Outbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Application Platform Add On Services Operational
Call Recording Operational
Transcriptions Operational
Text-to-Speech Operational
CNAM Lookup Operational
Messaging Services Under Maintenance
SMS Messaging (SMPP) Under Maintenance
MMS Messaging (MM4) Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
International Messaging (HTTP) Operational
REST APIs - HTTP SMS Messaging Under Maintenance
REST APIs - HTTP MMS Messaging Operational
Toll Free MMS - Inbound Operational
Toll Free MMS - Outbound Operational
International A2P Messaging Operational
International A2P Platform (SMPP) Operational
International A2P Platform (HTTP) Operational
International A2P Messaging Regional Connectivity Operational
Latin America Operational
APAC Operational
Europe Operational
Middle East & Africa Operational
Number Management Services Operational
New Number Ordering Operational
Number Porting Operational
Inbound Calling - Caller ID Lookup (CNAM) Operational
Line Feature Management ? Operational
9-1-1 Services Operational
9-1-1 Call Routing Service Operational
9-1-1 Provisioning Service Operational
DLR (Dynamic Location Routing) Operational
Direct Network Connection Operational
Network Expansion Service (NES) Operational
Inbound Direct Link Services (DLS) Operational
Outbound Direct Link Services (DLS) Operational
Virtual (cloud) Connection Service Operational
WebRTC Operational
SIP Trunking Operational
Local Market Status ? Under Maintenance
120 - Portland, ME Operational
122 - Manchester, NH Operational
124 - Burlington, VT Operational
126 - Springfield, MA Operational
128 - Cambridge, MA Operational
130 - Providence, RI Operational
132 - New York City, NY Operational
133 - Poughkeepsie, NY Operational
134 - Albany, NY Operational
136 - Syracuse, NY Operational
138 - Binghamton, NY Operational
140 - Buffalo, NY Operational
220 - Pleasantville, NJ Operational
222 - Camden, NJ Operational
224 - Newark, NJ Operational
226 - Harrisburg, PA Operational
228 - Philadelphia, PA Operational
230 - Altoona, PA Operational
232 - Scranton, PA Operational
234 - Pittsburgh, PA Operational
236 - Washington, DC Operational
238 - Baltimore, MD Operational
240 - Frederick, MD Operational
244 - Roanoke, VA Operational
246 - Culpeper, VA Operational
248 - Richmond, VA Operational
250 - Lynchburg, VA Operational
252 - Norfolk, VA Operational
254 - Charleston, WV Operational
256 - Clarksburg, WV Operational
320 - Cleveland, OH Operational
322 - Youngstown, OH Operational
324 - Worthington, OH Operational
325 - Akron, OH Operational
326 - Toledo, OH Operational
328 - Dayton, OH Operational
330 - Evansville, IN Operational
332 - South Bend, IN Operational
334 - Fort Wayne, IN Operational
336 - Indianapolis, IN Operational
338 - Bloomington, IN Operational
340 - Southfield, MI Operational
342 - Marquette, MI Operational
344 - Saginaw, MI Operational
348 - Grand Rapids, MI Operational
350 - Appleton, WI Operational
354 - Madison, WI Operational
356 - Milwaukee, WI Operational
358 - Chicago, IL Operational
368 - Peoria, IL Operational
420 - Asheville, NC Operational
422 - Charlotte, NC Operational
424 - Greensboro, NC Operational
426 - Raleigh, NC Operational
428 - Wilmington, NC Operational
432 - Myrtle Beach, SC Operational
434 - Columbia, SC Operational
436 - Charleston, SC Operational
438 - Atlanta, GA Operational
440 - Savannah, GA Operational
442 - Augusta, GA Operational
446 - Macon, GA Operational
448 - Pensacola, FL Operational
452 - Jacksonville, FL Operational
454 - Gainesville, FL Operational
458 - Orlando, FL Operational
460 - Miami, FL Operational
462 - Louisville, KY Operational
468 - Memphis, TN Operational
470 - Nashville, TN Operational
472 - Chattanooga, TN Operational
474 - Knoxville, TN Operational
476 - Birmingham, AL Operational
477 - Huntsville, AL Operational
478 - Montgomery, AL Operational
480 - Mobile, AL Operational
482 - Jackson, MS Operational
486 - Shreveport, LA Operational
488 - Lake Charles, LA Operational
490 - New Orleans, LA Operational
492 - Baton Rouge, LA Operational
520 - St. Louis, MO Operational
522 - Springfield, MO Operational
524 - Kansas City, MO Operational
526 - Fort Smith, AR Operational
528 - Little Rock, AR Operational
532 - Wichita, KS Operational
534 - Topeka, KS Operational
536 - Oklahoma City, OK Operational
538 - Tulsa, OK Operational
540 - El Paso, TX Operational
542 - Midland, TX Operational
544 - Lubbock, TX Operational
546 - Amarillo, TX Operational
548 - Wichita Falls, TX Operational
550 - Abilene, TX Operational
552 - Dallas, TX Operational
554 - Longview, TX Operational
556 - Waco, TX Operational
558 - Austin, TX Operational
560 - Houston, TX Operational
562 - Beaumont, TX Operational
564 - Corpus Christi, TX Operational
566 - San Antonio, TX Operational
568 - Harlingen, TX Operational
620 - Rochester, MN Under Maintenance
624 - Duluth, MN Operational
626 - St. Cloud, MN Operational
628 - Minneapolis, MN Operational
632 - Des Moines, IA Operational
634 - Davenport, IA Operational
635 - Cedar Rapids, IA Operational
636 - Fargo, ND Operational
638 - Bismarck,ND Operational
640 - Sioux Falls, SD Under Maintenance
644 - Omaha, NE Operational
650 - Billings, MT Operational
652 - Boise, ID Operational
654 - Cheyenne, WY Operational
656 - Denver, CO Operational
658 - Colorado Springs, CO Operational
660 - Salt Lake City, UT Operational
664 - Albuquerque, NM Operational
666 - Phoenix, AZ Operational
668 - Tucson, AZ Operational
670 - Eugene, OR Operational
672 - Portland, OR Operational
674 - Seattle, WA Operational
676 - Spokane, WA Operational
720 - Reno, NV Operational
721 - Las Vegas, NV Operational
722 - San Francisco, CA Operational
724 - Chico, CA Operational
726 - Sacramento, CA Operational
728 - Fresno, CA Operational
730 - Los Angeles, CA Operational
732 - San Diego, CA Operational
734 - Bakersfield, CA Operational
736 - Monterey, CA Operational
738 - Stockton, CA Operational
740 - San Luis Obispo, CA Operational
920 - New Haven, CT Operational
922 - Cincinnati, OH Under Maintenance
923 - Mansfield, OH Operational
924 - Erie, PA Operational
927 - Harrisonburg, VA Operational
928 - Charlottesville, VA Operational
949 - Fayetteville, NC Operational
951 - Rocky Mount, NC Operational
952 - Tampa, FL Operational
953 - Tallahassee, FL Operational
956 - Johnson City, TN Operational
958 - Lincoln, NE Operational
973 - Palm Springs, CA Operational
974 - Rochester, NY Operational
Support Operational
Phone Support Operational
Ticketing Support Operational
Help Center Operational
Portals Operational
Bandwidth Dashboard Operational
Application Platform Dashboard Operational
9-1-1 Dashboard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Bandwidth Dashboard Maintenance Jan 20, 00:00-02:00 EST
Bandwidth will be performing maintenance on the Bandwidth Dashboard. During the maintenance window, the Bandwidth Dashboard portal and API will have reduced functionality.

Customers will be unable to provision applications, modify applications, or associate locations with applications. Functionality will be restored after the maintenance is completed.
Posted on Jan 8, 11:46 EST
MMS Messaging Maintenance - LAX Jan 20, 00:00-02:00 EST
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in MMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Jan 8, 11:45 EST
Past Incidents
Jan 19, 2021

Unresolved incidents: Messaging Maintenance - SMS, Local Market Maintenance - Multiple Markets.

Jan 18, 2021
MMS Messaging Maintenance - DFW
Completed - The scheduled maintenance has been completed.
Jan 18, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 00:00 EST
Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in MMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.

All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Jan 8, 11:44 EST
Jan 17, 2021

No incidents reported.

Jan 16, 2021
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Jan 16, 19:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 07:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
338 - Bloomington, IN
922 - Cincinnati, OH
923 - Mansfield, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jan 15, 12:24 EST
Jan 15, 2021
Local Market Maintenance - 432 - Myrtle Beach, SC
Completed - The scheduled maintenance has been completed.
Jan 15, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 00:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

432 - Myrtle Beach, SC

We do not anticipate any service disruption to outbound calling during this maintenance.
Jan 14, 12:53 EST
DLS Maintenance - DFW Data Center
Completed - The scheduled maintenance has been completed.
Jan 15, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 01:00 EST
Scheduled - A Bandwidth vendor will be performing maintenance in our DFW data center. While we are taking necessary steps to reduce impact to services, Bandwidth advises that customers route DLS services to their geo-redundant link to avoid any service interruption.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Jan 14, 12:48 EST
Jan 14, 2021
V1 & V2 SMS Delays
Resolved - Bandwidth has seen continued SMS Network stability, and consider this incident resolved.
Jan 14, 22:51 EST
Monitoring - Bandwidth has seen Inbound and Outbound V1 and V2 SMS messaging restore and function as designed. Any rejected outbound messages can be retried at this time. We will continue to monitor for ongoing stability.
Jan 14, 22:32 EST
Investigating - Bandwidth is currently investigating SMS delivery delays with V1 & V2 Inbound and Outbound delays or possible message failures. All teams are currently investigating.
Jan 14, 22:11 EST
Possible Dropped or Failed Calls
Resolved - This incident has been resolved.
Jan 14, 12:19 EST
Monitoring - We are currently monitoring for stability.
Jan 14, 11:16 EST
Investigating - Between 10:18:40 AM - 10:24:26 AM ET today, a subset of our traffic to our JFK data centers was disrupted. Customers may have experienced dropped or failed calls during this time. We are currently monitoring for stability.
Jan 14, 11:15 EST
Messaging Maintenance - SMS
Completed - The scheduled maintenance has been completed.
Jan 14, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 01:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jan 13, 14:00 EST
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Jan 14, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 01:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:


522 - Springfield, MO
556 - Waco, TX
640 - Sioux Falls, SD
670 - Eugene, OR

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jan 13, 13:58 EST
Bandwidth Local Market Impairment - 220 - Pleasantville, NJ
Resolved - Final: Our carrier has completed all necessary repairs (fiber cut/equipment failure) and Bandwidth can confirm all services are restored. This incident is being resolved.
Jan 14, 05:45 EST
Update - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Jan 14, 02:27 EST
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Jan 13, 22:03 EST
Update - Update: Our carrier has identified a fiber cut and is working to complete repairs.
Jan 13, 18:02 EST
Identified - Update: Our carrier has identified a fiber cut and is working to complete repairs.
Jan 13, 14:01 EST
Investigating - Update: Our carrier has identified a fiber cut and is working to complete repairs.
Jan 13, 14:01 EST
Update - We are continuing to work on a fix for this issue.
Jan 13, 10:10 EST
Update - Update: Our carrier has identified a fiber cut and is working to complete repairs.
Jan 13, 06:16 EST
Update - Update:Update: Our carrier has identified a fiber cut and is working to complete repairs.
Jan 13, 02:16 EST
Update - Update: Our carrier is continuing to isolate the cause of this incident.
Jan 12, 23:26 EST
Update - Update: Our carrier is continuing to isolate the cause of this incident.
Jan 12, 18:43 EST
Update - Update: Our carrier is continuing to isolate the cause of this incident.
Jan 12, 14:15 EST
Identified - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.
Jan 12, 10:21 EST
Messaging Maintenance - Toll Free MMS/SMS
Completed - The scheduled maintenance has been completed.
Jan 14, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 23:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Jan 12, 12:38 EST
Jan 13, 2021
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Jan 13, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 01:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
550 - Abilene, TX
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jan 12, 12:35 EST
Jan 12, 2021
Bandwidth Local Market Impairment - 974- Rochester, NY
Resolved - Final: Our carrier has completed all repairs. Bandwidth can confirm services are restored and stable, and considers this incident resolved.

Start Time: JAN 12, 2021 09:53 AM ET
Stop Time: JAN 12, 20201 05:15 PM ET
Jan 12, 22:29 EST
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Jan 12, 18:22 EST
Identified - Update: Our carrier is continuing to isolate the cause of this incident.
Jan 12, 14:15 EST
Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.
Jan 12, 10:27 EST
Degraded Performance in the Bandwidth Dashboard Impacting Messaging Settings
Resolved - This incident has been resolved.
Jan 12, 21:47 EST
Identified - Bandwidth has identified an issue where customers may experience intermittent issues adding or updating Messaging settings in the Bandwidth Dashboard. We are engaged with our vendor to resolve this issue.
Jan 12, 19:45 EST
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Jan 12, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 00:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

344 - Saginaw, MI
638 - Bismarck,ND
640 - Sioux Falls, SD
650 - Billings, MT
923 - Mansfield, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jan 11, 12:40 EST
Jan 11, 2021
Messaging Maintenance - SMS
Completed - The scheduled maintenance has been completed.
Jan 11, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 01:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jan 8, 13:11 EST
Jan 10, 2021
Messaging Maintenance - SMS
Completed - The scheduled maintenance has been completed.
Jan 10, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 01:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jan 8, 13:13 EST
Messaging Maintenance - Toll Free MMS/SMS
Completed - The scheduled maintenance has been completed.
Jan 10, 03:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 23:01 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Jan 8, 11:59 EST
Jan 9, 2021
Bandwidth Local Market Impairment - 342- Marquette, MI
Resolved - Final: Our carrier has completed all necessary repairs (fiber cut/equipment failure) and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 01/08/2021 08:57 AM ET
Stop Time: 01/08/2021 06:24 PM ET
Jan 9, 01:52 EST
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Jan 8, 21:52 EST
Identified - Update: Our carrier has identified a fiber cut and is working to complete repairs.
Jan 8, 17:34 EST
Update - We are continuing to investigate this issue.
Jan 8, 13:00 EST
Investigating - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Jan 8, 09:21 EST
Jan 8, 2021
Bandwidth Local Market Impairment - 220 - Pleasantville, NJ
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 01/08/2021 11:23 ET
Stop Time: 01/08/2021 13:45 ET
Jan 8, 18:07 EST
Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Jan 8, 14:01 EST
Update - Our carrier is continuing to isolate the cause of this incident.
Jan 8, 11:50 EST
Update - We are continuing to work on a fix for this issue.
Jan 8, 11:49 EST
Update - Our carrier is continuing to isolate the cause of this incident.
Jan 8, 07:38 EST
Update - Our carrier is continuing to isolate the cause of this incident.
Jan 8, 07:37 EST
Update - Update: Our carrier has identified a faulty card and is working to complete replacement.
Jan 8, 03:38 EST
Update - Update: Our carrier has identified a faulty card and is working to complete replacement.
Jan 7, 23:29 EST
Identified - Update: Our carrier has identified a faulty card and is working to complete replacement.
Jan 7, 19:37 EST
Update - Update: Our carrier is continuing to isolate the cause of this incident.
Jan 7, 15:35 EST
Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.
Jan 7, 11:37 EST
SMS failures on recently provisioned numbers
Resolved - Bandwidth has confirmed with our partner the issue with provisioning has been resolved and the backlog has completed. We are considering this issue resolved.
Jan 8, 14:07 EST
Identified - The Industry Vendor has identified the cause of this incident and is working towards a resolution.
Jan 8, 12:26 EST
Update - We are continuing to work with our partner to investigate the issue with provisioning. All parties are currently involved and we will provide further updates as they become available.
Jan 8, 10:56 EST
Investigating - We're currently investigating an issue with our industry partner that is causing the SMS routing for some recently provisioned numbers to fail to update to our routing, which is causing both inbound and outbound messaging failures on those numbers. All relevant BW teams are currently engaged and we're escalating with our partner for resolution.
Jan 8, 10:00 EST
Messaging Maintenance - SMS
Completed - The scheduled maintenance has been completed.
Jan 8, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 01:01 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jan 7, 13:01 EST
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Jan 8, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 00:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

220 - Pleasantville, NJ
254 - Charleston, WV
256 - Clarksburg, WV
338 - Bloomington, IN
640 - Sioux Falls, SD
922 - Cincinnati, OH
923 - Mansfield, OH
927 - Harrisonburg, VA


We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jan 7, 12:56 EST
Messaging Maintenance - Toll Free MMS/SMS
Completed - The scheduled maintenance has been completed.
Jan 8, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 00:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Jan 7, 12:58 EST
Jan 7, 2021
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Jan 7, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 00:01 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
526 - Fort Smith, AR
624 - Duluth, MN
632 - Des Moines, IA
640 - Sioux Falls, SD
922 - Cincinnati, OH
958 - Lincoln, NE

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jan 6, 12:09 EST
Jan 6, 2021
Dashboard possible API errors and timeouts
Resolved - Last night between 9:11pm to 10:16pm the Bandwidth dashboard experienced an issue that may have caused API errors and timeouts related to any action taken in the dashboard during that window.
Jan 6, 21:00 EST
Possible Dropped or failed calls
Resolved - We have confirmed through monitoring that function has returned to expected levels and we're considering this incident resolved.
Jan 6, 16:42 EST
Monitoring - Between 09:58:39 AM ET - 10:03:13 AM today, a subset of our traffic to our Atlanta data centers was disrupted. Customer calls may have been dropped or failed to set up during this time period. We're currently monitoring for stability.
Jan 6, 10:35 EST
Messaging Maintenance - SMS
Completed - The scheduled maintenance has been completed.
Jan 6, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 01:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jan 5, 12:32 EST
DLS Maintenance - JFK Data Center
Completed - The scheduled maintenance has been completed.
Jan 6, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 01:00 EST
Scheduled - Bandwidth will be performing maintenance in our JFK data center. While we are taking necessary steps to reduce impact to services, Bandwidth advises that customers route DLS services to their geo-redundant link to avoid any service interruption.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Jan 5, 12:35 EST
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Jan 6, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 00:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jan 5, 12:28 EST
Jan 5, 2021
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Jan 5, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 23:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Dec 31, 14:08 EST
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