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Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

All Systems Operational
Inbound Calling Services Operational
Inbound Calling (SIP) Operational
Inbound Calling - Canada (SIP) Operational
Toll-Free calling - Inbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Outbound Calling Services Operational
Outbound Calling (SIP) Operational
Toll-Free calling - Outbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Application Platform Add On Services Operational
Call Recording Operational
Transcriptions Operational
Text-to-Speech Operational
CNAM Lookup Operational
Messaging Services Operational
SMS Messaging (SMPP) Operational
MMS Messaging (MM4) Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
International Messaging (HTTP) Operational
REST APIs - HTTP SMS Messaging Operational
REST APIs - HTTP MMS Messaging Operational
Toll Free MMS - Inbound Operational
Toll Free MMS - Outbound Operational
International A2P Messaging Operational
International A2P Platform (SMPP) Operational
International A2P Platform (HTTP) Operational
International A2P Messaging Regional Connectivity Operational
Latin America Operational
APAC Operational
Europe Operational
Middle East & Africa Operational
Number Management Services Operational
New Number Ordering Operational
Number Porting Operational
Inbound Calling - Caller ID Lookup (CNAM) Operational
Line Feature Management ? Operational
9-1-1 Services Operational
9-1-1 Call Routing Service Operational
9-1-1 Provisioning Service Operational
DLR (Dynamic Location Routing) Operational
Direct Network Connection Operational
Network Expansion Service (NES) Operational
Inbound Direct Link Services (DLS) Operational
Outbound Direct Link Services (DLS) Operational
Virtual (cloud) Connection Service Operational
WebRTC Operational
SIP Trunking Operational
Local Market Status ? Operational
120 - Portland, ME Operational
122 - Manchester, NH Operational
124 - Burlington, VT Operational
126 - Springfield, MA Operational
128 - Cambridge, MA Operational
130 - Providence, RI Operational
132 - New York City, NY Operational
133 - Poughkeepsie, NY Operational
134 - Albany, NY Operational
136 - Syracuse, NY Operational
138 - Binghamton, NY Operational
140 - Buffalo, NY Operational
220 - Pleasantville, NJ Operational
222 - Camden, NJ Operational
224 - Newark, NJ Operational
226 - Harrisburg, PA Operational
228 - Philadelphia, PA Operational
230 - Altoona, PA Operational
232 - Scranton, PA Operational
234 - Pittsburgh, PA Operational
236 - Washington, DC Operational
238 - Baltimore, MD Operational
240 - Frederick, MD Operational
244 - Roanoke, VA Operational
246 - Culpeper, VA Operational
248 - Richmond, VA Operational
250 - Lynchburg, VA Operational
252 - Norfolk, VA Operational
254 - Charleston, WV Operational
256 - Clarksburg, WV Operational
320 - Cleveland, OH Operational
322 - Youngstown, OH Operational
324 - Worthington, OH Operational
325 - Akron, OH Operational
326 - Toledo, OH Operational
328 - Dayton, OH Operational
330 - Evansville, IN Operational
332 - South Bend, IN Operational
334 - Fort Wayne, IN Operational
336 - Indianapolis, IN Operational
338 - Bloomington, IN Operational
340 - Southfield, MI Operational
342 - Marquette, MI Operational
344 - Saginaw, MI Operational
348 - Grand Rapids, MI Operational
350 - Appleton, WI Operational
354 - Madison, WI Operational
356 - Milwaukee, WI Operational
358 - Chicago, IL Operational
368 - Peoria, IL Operational
420 - Asheville, NC Operational
422 - Charlotte, NC Operational
424 - Greensboro, NC Operational
426 - Raleigh, NC Operational
428 - Wilmington, NC Operational
432 - Myrtle Beach, SC Operational
434 - Columbia, SC Operational
436 - Charleston, SC Operational
438 - Atlanta, GA Operational
440 - Savannah, GA Operational
442 - Augusta, GA Operational
446 - Macon, GA Operational
448 - Pensacola, FL Operational
452 - Jacksonville, FL Operational
454 - Gainesville, FL Operational
458 - Orlando, FL Operational
460 - Miami, FL Operational
462 - Louisville, KY Operational
468 - Memphis, TN Operational
470 - Nashville, TN Operational
472 - Chattanooga, TN Operational
474 - Knoxville, TN Operational
476 - Birmingham, AL Operational
477 - Huntsville, AL Operational
478 - Montgomery, AL Operational
480 - Mobile, AL Operational
482 - Jackson, MS Operational
486 - Shreveport, LA Operational
488 - Lake Charles, LA Operational
490 - New Orleans, LA Operational
492 - Baton Rouge, LA Operational
520 - St. Louis, MO Operational
522 - Springfield, MO Operational
524 - Kansas City, MO Operational
526 - Fort Smith, AR Operational
528 - Little Rock, AR Operational
532 - Wichita, KS Operational
534 - Topeka, KS Operational
536 - Oklahoma City, OK Operational
538 - Tulsa, OK Operational
540 - El Paso, TX Operational
542 - Midland, TX Operational
544 - Lubbock, TX Operational
546 - Amarillo, TX Operational
548 - Wichita Falls, TX Operational
550 - Abilene, TX Operational
552 - Dallas, TX Operational
554 - Longview, TX Operational
556 - Waco, TX Operational
558 - Austin, TX Operational
560 - Houston, TX Operational
562 - Beaumont, TX Operational
564 - Corpus Christi, TX Operational
566 - San Antonio, TX Operational
568 - Harlingen, TX Operational
620 - Rochester, MN Operational
624 - Duluth, MN Operational
626 - St. Cloud, MN Operational
628 - Minneapolis, MN Operational
632 - Des Moines, IA Operational
634 - Davenport, IA Operational
635 - Cedar Rapids, IA Operational
636 - Fargo, ND Operational
638 - Bismarck,ND Operational
640 - Sioux Falls, SD Operational
644 - Omaha, NE Operational
650 - Billings, MT Operational
652 - Boise, ID Operational
654 - Cheyenne, WY Operational
656 - Denver, CO Operational
658 - Colorado Springs, CO Operational
660 - Salt Lake City, UT Operational
664 - Albuquerque, NM Operational
666 - Phoenix, AZ Operational
668 - Tucson, AZ Operational
670 - Eugene, OR Operational
672 - Portland, OR Operational
674 - Seattle, WA Operational
676 - Spokane, WA Operational
720 - Reno, NV Operational
721 - Las Vegas, NV Operational
722 - San Francisco, CA Operational
724 - Chico, CA Operational
726 - Sacramento, CA Operational
728 - Fresno, CA Operational
730 - Los Angeles, CA Operational
732 - San Diego, CA Operational
734 - Bakersfield, CA Operational
736 - Monterey, CA Operational
738 - Stockton, CA Operational
740 - San Luis Obispo, CA Operational
920 - New Haven, CT Operational
922 - Cincinnati, OH Operational
923 - Mansfield, OH Operational
924 - Erie, PA Operational
927 - Harrisonburg, VA Operational
928 - Charlottesville, VA Operational
949 - Fayetteville, NC Operational
951 - Rocky Mount, NC Operational
952 - Tampa, FL Operational
953 - Tallahassee, FL Operational
956 - Johnson City, TN Operational
958 - Lincoln, NE Operational
973 - Palm Springs, CA Operational
974 - Rochester, NY Operational
Support Operational
Phone Support Operational
Ticketing Support Operational
Help Center Operational
Portals Operational
Bandwidth Dashboard Operational
Application Platform Dashboard Operational
9-1-1 Dashboard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Local Market Maintenance - Multiple Markets Apr 13, 22:00 - Apr 14, 06:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

334 - Fort Wayne, IN
338 - Bloomington, IN
550 - Abilene, TX
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Apr 13, 13:12 EDT
DLS Maintenance - ATL Data Center Apr 14, 00:00-06:00 EDT
Bandwidth's downstream vendor will be performing maintenance in our ATL data center. While we are taking necessary steps to reduce impact to services, Bandwidth advises that customers route DLS services to their geo-redundant link to avoid any service interruption.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Apr 13, 13:32 EDT
SMS Messaging Maintenance - DFW Apr 19, 00:00-02:00 EDT
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.

All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Apr 9, 12:29 EDT
MMS Messaging Maintenance - LAX Apr 20, 00:00-04:00 EDT
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in MMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Apr 9, 12:33 EDT
MMS Messaging Maintenance - DFW Apr 22, 00:00-04:00 EDT
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in MMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.

All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Apr 9, 12:34 EDT
Past Incidents
Apr 13, 2021
DLS Maintenance - ATL Data Center
Completed - The scheduled maintenance has been completed.
Apr 13, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 00:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance in our ATL data center. While we are taking necessary steps to reduce impact to services, Bandwidth advises that customers route DLS services to their geo-redundant link to avoid any service interruption.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Apr 12, 15:02 EDT
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Apr 13, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 23:06 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
368 - Peoria, IL
488 - Lake Charles, LA
922 - Cincinnati, OH
923 - Mansfield, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Apr 12, 12:49 EDT
Apr 12, 2021
Dashboard incident
Resolved - The bandwidth dashboard experienced an incident with our porting vendor between 3:29PM to 3:56PM EDT that would have caused failures for customers submitting or updating port requests in the dashboard. The issue has since been resolved and port orders are processing normally at this time.
Apr 12, 15:30 EDT
Local Market Maintenance - 624 - Duluth, MN
Completed - The scheduled maintenance has been completed.
Apr 12, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

624 - Duluth, MN

We do not anticipate any service disruption to outbound calling during this maintenance.
Apr 9, 12:25 EDT
My.Bandwidth Legacy Portal Maintenance
Completed - The scheduled maintenance has been completed.
Apr 12, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance that will impact services on the My.Bandwidth Legacy Portal.
While all steps are being taken to reduce impact to services, we anticipate that during a small portion of the maintenance, customers may see connectivity errors.
Mar 29, 13:36 EDT
Apr 11, 2021
Apr 10, 2021

No incidents reported.

Apr 9, 2021
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Apr 9, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 22:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
338 - Bloomington, IN
342 - Marquette, MI
620 - Rochester, MN
624 - Duluth, MN
626 - St. Cloud, MN
636 - Fargo, ND
650 - Billings, MT
654 - Cheyenne, WY
922 - Cincinnati, OH
923 - Mansfield, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Apr 8, 12:55 EDT
Apr 8, 2021
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Apr 8, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 23:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
334 - Fort Wayne, IN
338 - Bloomington, IN
344 - Saginaw, MI
624 - Duluth, MN
640 - Sioux Falls, SD
922 - Cincinnati, OH
923 - Mansfield, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Apr 7, 12:52 EDT
Messaging Maintenance - Toll Free MMS/SMS
Completed - The scheduled maintenance has been completed.
Apr 8, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 23:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS may be encountered.
Apr 7, 12:42 EDT
Apr 7, 2021
Toll Free porting delays
Resolved - Bandwidth has seen stability return to normal and we're considering this incident resolved.
Apr 7, 18:02 EDT
Update - Bandwidth is continuing to monitor with our vendor for stability.
Apr 7, 15:54 EDT
Update - Bandwidth is continuing to monitor for stability at this time.
Apr 7, 14:04 EDT
Monitoring - Bandwidth has observed normal porting behavior and continues to monitor for stability.
Apr 7, 12:52 EDT
Investigating - Bandwidth is currently investigating a problem involving toll free porting activation with our industry vendor. Ports are completing in the Bandwidth dashboard, but the vendors activation platform is not functioning. This could cause call completion issues with on-net calls involving those numbers. All relevant teams are currently engaged with our vendor for a solution.
Apr 7, 11:44 EDT
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Apr 7, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

344 - Saginaw, MI
440 - Savannah, GA
624 - Duluth, MN

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Apr 6, 12:12 EDT
Apr 6, 2021
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Apr 6, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 23:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
334 - Fort Wayne, IN
338 - Bloomington, IN
446 - Macon, GA
526 - Fort Smith, AR
624 - Duluth, MN
640 - Sioux Falls, SD
922 - Cincinnati, OH
923 - Mansfield, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Apr 5, 12:39 EDT
Apr 5, 2021
Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Apr 2, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 01:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

344 - Saginaw, MI
522 - Springfield, MO
640 - Sioux Falls, SD

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Apr 1, 13:11 EDT
V1 Voice Maintenance
Completed - The scheduled maintenance has been completed.
Apr 2, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 05:01 EDT
Scheduled - Bandwidth will be performing maintenance on the V1 Voice Platform.
While all steps are being taken to reduce impact to services, customers may experience a brief disruption in updating the states of a call (answered, hangup) and a delay in Callback events.
Mar 23, 16:31 EDT
Apr 1, 2021
Bandwidth Dashboard API Incident
Resolved - For a brief period of time between 6:51-6:54 est today, API calls to the Bandwidth Dashboard did not complete as expected. At this time, all services are operating as expected.
Apr 1, 19:00 EDT
V1 Application Platform: Transcriptions Delay
Resolved - We have confirmed stability and consider the incident resolved.
Apr 1, 14:12 EDT
Monitoring - Bandwidth teams have confirmed the vendor is processing Transcriptions as designed. We continue to monitor for stability.
Apr 1, 13:32 EDT
Investigating - Bandwidth Teams are investigating a delay with our V1 Application Platform Transcriptions. We are actively working with our vendor to bring about a resolution.
Apr 1, 13:20 EDT
Bandwidth Dashboard API Incident
Resolved - For a brief period of time, API calls to the Bandwidth Dashboard did not complete as expected. At this time, all services are operating as expected.
Apr 1, 12:00 EDT
DLS Maintenance - LAX Data Center
Completed - The scheduled maintenance has been completed.
Apr 1, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 03:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance in our LAX data center. While we are taking necessary steps to reduce impact to services, Bandwidth advises that customers route DLS services to their geo-redundant link to avoid any service interruption.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Mar 31, 12:46 EDT
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Apr 1, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

334 - Fort Wayne, IN
342 - Marquette, MI
434 - Columbia, SC
526 - Fort Smith, AR
550 - Abilene, TX
620 - Rochester, MN
626 - St. Cloud, MN
636 - Fargo, ND
640 - Sioux Falls, SD


We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Mar 31, 13:15 EDT
Local Market Maintenance - 974 - Rochester, NY
Completed - The scheduled maintenance has been completed.
Apr 1, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

974 - Rochester, NY

We do not anticipate any service disruption to outbound calling during this maintenance.
Mar 11, 16:25 EST
Mar 31, 2021
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Mar 31, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
334 - Fort Wayne, IN
338 - Bloomington, IN
526 - Fort Smith, AR
922 - Cincinnati, OH
923 - Mansfield, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Mar 30, 13:02 EDT
Mar 30, 2021
DLS Maintenance - DFW Data Center
Completed - The scheduled maintenance has been completed.
Mar 30, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 01:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance in our DFW data center. While we are taking necessary steps to reduce impact to services, Bandwidth advises that customers route DLS services to their geo-redundant link to avoid any service interruption.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Mar 29, 12:43 EDT
Messaging Maintenance - SMS
Completed - The scheduled maintenance has been completed.
Mar 30, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 02:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Mar 29, 12:37 EDT
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Mar 30, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 22:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

220 - Pleasantville, NJ
330 - Evansville, IN

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Mar 26, 12:15 EDT
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Mar 30, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 00:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
338 - Bloomington, IN
550 - Abilene, TX
922 - Cincinnati, OH
923 - Mansfield, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Mar 29, 12:35 EDT
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