Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Update - We are continuing to monitor this incident. We will post an update when the incident has been resolved.
Mar 18, 2024 - 20:09 EDT
Update - We are continuing to monitor this incident.
Mar 18, 2024 - 18:01 EDT
Monitoring - We are not detecting any generalized issues with inbound messages. We are continuing to monitor this incident.
Mar 18, 2024 - 14:40 EDT
Update - We are continuing to investigate this incident with the carrier.
Mar 18, 2024 - 12:44 EDT
Investigating - We are currently working with a Canadian carrier to investigate an incident causing messages from that carrier to not inbound correctly to Bandwidth.
Mar 18, 2024 - 11:14 EDT
Investigating - We are investigating a network impairment in China (in the area of Bejing) with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
Feb 28, 2024 - 02:58 EST
United States Inbound Calling Services
Operational
Inbound Calling (SIP) - United States
Operational
Toll-Free calling - Inbound (SIP) - United States
Operational
REST APIs - HTTP Voice - United States
Operational
REST APIs - SIP Voice - United States
Operational
BXML - United States
Operational
United States Outbound Calling Services
Operational
Outbound Calling (SIP) - United States
Operational
Toll-Free calling - Outbound (SIP) - United States
Operational
REST APIs - HTTP Voice - United States
Operational
REST APIs - SIP Voice - United States
Operational
BXML - United States
Operational
United States V2 Application Add On Services
Operational
Call Recording
Operational
Transcriptions
Operational
Text-to-Speech
Operational
CNAM Lookup
Operational
United States Messaging Services
Operational
SMS Messaging (SMPP)
Operational
MMS Messaging (MM4)
Operational
Toll-Free SMS - Inbound
Operational
Toll-Free SMS - Outbound
Operational
International Messaging (HTTP)
Operational
REST APIs - HTTP SMS Messaging
Operational
REST APIs - HTTP MMS Messaging
Operational
Toll Free MMS - Inbound
Operational
Toll Free MMS - Outbound
Operational
International A2P Messaging
Operational
International A2P Platform (SMPP)
Operational
International A2P Platform (HTTP)
Operational
International A2P Messaging Regional Connectivity
Operational
Latin America
Operational
APAC
Operational
Europe
Operational
Middle East & Africa
Operational
Insights
Operational
Messaging Insights Dashboard
Operational
Message Log API
Operational
Number Management Services
Operational
New Number Ordering
Operational
Number Porting
Operational
Inbound Calling - Caller ID Lookup (CNAM)
Operational
Line Feature Management
?
Operational
Phone Number Lookup API
Operational
Call Assure
Operational
9-1-1 Services
Operational
9-1-1 Call Routing Service
Operational
9-1-1 Provisioning Service
Operational
DLR (Dynamic Location Routing)
Operational
Direct Network Connection
Operational
Network Expansion Service (NES)
Operational
Inbound Direct Link Services (DLS)
Operational
Outbound Direct Link Services (DLS)
Operational
Virtual (cloud) Connection Service
Operational
WebRTC
Operational
United States Local Market Status
?
Operational
120 - Portland, ME
Operational
122 - Manchester, NH
Operational
124 - Burlington, VT
Operational
126 - Springfield, MA
Operational
128 - Cambridge, MA
Operational
130 - Providence, RI
Operational
132 - New York City, NY
Operational
133 - Poughkeepsie, NY
Operational
134 - Albany, NY
Operational
136 - Syracuse, NY
Operational
138 - Binghamton, NY
Operational
140 - Buffalo, NY
Operational
220 - Pleasantville, NJ
Operational
222 - Camden, NJ
Operational
224 - Newark, NJ
Operational
226 - Harrisburg, PA
Operational
228 - Philadelphia, PA
Operational
230 - Altoona, PA
Operational
232 - Scranton, PA
Operational
234 - Pittsburgh, PA
Operational
236 - Washington, DC
Operational
238 - Baltimore, MD
Operational
240 - Frederick, MD
Operational
244 - Roanoke, VA
Operational
246 - Culpeper, VA
Operational
248 - Richmond, VA
Operational
250 - Lynchburg, VA
Operational
252 - Norfolk, VA
Operational
254 - Charleston, WV
Operational
256 - Clarksburg, WV
Operational
320 - Cleveland, OH
Operational
322 - Youngstown, OH
Operational
324 - Worthington, OH
Operational
325 - Akron, OH
Operational
326 - Toledo, OH
Operational
328 - Dayton, OH
Operational
330 - Evansville, IN
Operational
332 - South Bend, IN
Operational
334 - Fort Wayne, IN
Operational
336 - Indianapolis, IN
Operational
338 - Bloomington, IN
Operational
340 - Southfield, MI
Operational
342 - Marquette, MI
Operational
344 - Saginaw, MI
Operational
348 - Grand Rapids, MI
Operational
350 - Appleton, WI
Operational
354 - Madison, WI
Operational
356 - Milwaukee, WI
Operational
358 - Chicago, IL
Operational
368 - Peoria, IL
Operational
420 - Asheville, NC
Operational
422 - Charlotte, NC
Operational
424 - Greensboro, NC
Operational
426 - Raleigh, NC
Operational
428 - Wilmington, NC
Operational
430 - Greenville, SC
Operational
432 - Myrtle Beach, SC
Operational
434 - Columbia, SC
Operational
436 - Charleston, SC
Operational
438 - Atlanta, GA
Operational
440 - Savannah, GA
Operational
442 - Augusta, GA
Operational
446 - Macon, GA
Operational
448 - Pensacola, FL
Operational
452 - Jacksonville, FL
Operational
454 - Gainesville, FL
Operational
458 - Orlando, FL
Operational
460 - Miami, FL
Operational
462 - Louisville, KY
Operational
468 - Memphis, TN
Operational
470 - Nashville, TN
Operational
472 - Chattanooga, TN
Operational
474 - Knoxville, TN
Operational
476 - Birmingham, AL
Operational
477 - Huntsville, AL
Operational
478 - Montgomery, AL
Operational
480 - Mobile, AL
Operational
482 - Jackson, MS
Operational
486 - Shreveport, LA
Operational
488 - Lake Charles, LA
Operational
490 - New Orleans, LA
Operational
492 - Baton Rouge, LA
Operational
520 - St. Louis, MO
Operational
522 - Springfield, MO
Operational
524 - Kansas City, MO
Operational
526 - Fort Smith, AR
Operational
528 - Little Rock, AR
Operational
532 - Wichita, KS
Operational
534 - Topeka, KS
Operational
536 - Oklahoma City, OK
Operational
538 - Tulsa, OK
Operational
540 - El Paso, TX
Operational
542 - Midland, TX
Operational
544 - Lubbock, TX
Operational
546 - Amarillo, TX
Operational
548 - Wichita Falls, TX
Operational
550 - Abilene, TX
Operational
552 - Dallas, TX
Operational
554 - Longview, TX
Operational
556 - Waco, TX
Operational
558 - Austin, TX
Operational
560 - Houston, TX
Operational
562 - Beaumont, TX
Operational
564 - Corpus Christi, TX
Operational
566 - San Antonio, TX
Operational
568 - Harlingen, TX
Operational
620 - Rochester, MN
Operational
624 - Duluth, MN
Operational
626 - St. Cloud, MN
Operational
628 - Minneapolis, MN
Operational
632 - Des Moines, IA
Operational
634 - Davenport, IA
Operational
635 - Cedar Rapids, IA
Operational
636 - Fargo, ND
Operational
640 - Sioux Falls, SD
Operational
644 - Omaha, NE
Operational
646 - Grand Island, NE
Operational
650 - Billings, MT
Operational
652 - Boise, ID
Operational
654 - Cheyenne, WY
Operational
656 - Denver, CO
Operational
658 - Colorado Springs, CO
Operational
660 - Salt Lake City, UT
Operational
664 - Albuquerque, NM
Operational
666 - Phoenix, AZ
Operational
668 - Tucson, AZ
Operational
670 - Eugene, OR
Operational
672 - Portland, OR
Operational
674 - Seattle, WA
Operational
676 - Spokane, WA
Operational
720 - Reno, NV
Operational
721 - Las Vegas, NV
Operational
722 - San Francisco, CA
Operational
724 - Chico, CA
Operational
726 - Sacramento, CA
Operational
728 - Fresno, CA
Operational
730 - Los Angeles, CA
Operational
732 - San Diego, CA
Operational
734 - Bakersfield, CA
Operational
736 - Monterey, CA
Operational
738 - Stockton, CA
Operational
740 - San Luis Obispo, CA
Operational
920 - New Haven, CT
Operational
922 - Cincinnati, OH
Operational
923 - Mansfield, OH
Operational
924 - Erie, PA
Operational
927 - Harrisonburg, VA
Operational
928 - Charlottesville, VA
Operational
939 - Fort Myers/Naples, FL
Operational
949 - Fayetteville, NC
Operational
951 - Rocky Mount, NC
Operational
952 - Tampa, FL
Operational
953 - Tallahassee, FL
Operational
956 - Johnson City, TN
Operational
958 - Lincoln, NE
Operational
973 - Palm Springs, CA
Operational
974 - Rochester, NY
Operational
Support
Operational
Phone Support
Operational
Ticketing Support
Operational
Help Center
Operational
Portals
Operational
Bandwidth Dashboard
Operational
Application Platform Dashboard
Operational
9-1-1 Dashboard
Operational
Bandwidth International (fka Voxbone) Portal
Operational
Bandwidth will be performing scheduled maintenance in the Germany data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Germany data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the Germany data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services. Posted on
Mar 12, 2024 - 10:31 EDT
Bandwidth will be performing scheduled maintenance in the global Belgium data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the global Belgium data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the global Belgium data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
The following services will encounter a brief interruption during the maintenance: International Number searching and ordering - Bandwidth Dashboard Messaging - VoxSMS Global Portal Applications Posted on
Mar 15, 2024 - 10:05 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered. Posted on
Feb 28, 2024 - 15:35 EST
Bandwidth will be performing scheduled maintenance in the global Belgium data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the global Belgium data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the global Belgium data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
The following services will encounter a brief interruption during the maintenance: International Number searching and ordering - Bandwidth Dashboard Messaging - VoxSMS Global Portal Applications Posted on
Mar 15, 2024 - 10:07 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered. Posted on
Feb 28, 2024 - 15:36 EST
Resolved -
Calls towards the following destinations on the BWI network may have experienced either signaling problems or no audio establishing between 5:55am EDT and 6:12am EDT: Chile, Mexico, Argentina, and Brazil.
Mar 18, 06:00 EDT
Completed -
The scheduled maintenance has been completed.
Mar 14, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 05:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Feb 28, 15:34 EST
Completed -
The scheduled maintenance has been completed.
Mar 13, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 00:00 EDT
Scheduled -
Bandwidth will be performing network maintenance in our JFK data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the JFK data center.
Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.
The following services will not be impacted during the maintenance: Emergency (911) Voice Calling SMS/MMS Messaging HTTP Voice / Messaging services Number Ordering / Provisioning / Management API services
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Mar 1, 10:36 EST
Resolved -
We’ve confirmed stability and we’re considering this incident resolved.
Mar 12, 13:16 EDT
Monitoring -
Our vendor has implemented a fix for the issue. We've confirmed order completion has caught up and orders are processing normally at this time. We'll continue to monitor for stability.
Mar 12, 11:25 EDT
Update -
We're continuing to work with our vendor to resolve the issue, and we'll advise once we have further updates.
Mar 12, 10:55 EDT
Identified -
We've identified an issue with our vendor affecting the completion of off-net port activation. Relevant teams are engaged and we'll advise once we have further updates.
Mar 12, 09:55 EDT
Resolved -
This incident has been resolved.
Mar 12, 07:54 EDT
Update -
Resolved.
Mar 12, 07:53 EDT
Update -
We are continuing to investigate this issue.
Mar 12, 02:19 EDT
Update -
We are continuing to investigate this issue.
Mar 11, 21:01 EDT
Investigating -
We are investigating a network impairment in Brazil with our carrier affecting outbound SMS traffic. We are currently working with our carrier for resolution.
Mar 11, 17:11 EDT
Completed -
The scheduled maintenance has been completed.
Mar 12, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 05:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Feb 28, 15:32 EST
Completed -
The scheduled maintenance has been completed.
Mar 12, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 02:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Mar 8, 12:51 EST
Completed -
The scheduled maintenance has been completed.
Mar 8, 07:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 23:00 EST
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Feb 29, 15:30 EST
Resolved -
We are aware of an incident that caused a small number of toll-free messaging enabled numbers have had their Net Number ID (NNID) overwritten this week. On some occasions, the same number was impacted multiple times. Bandwidth teams remediated each of these overrides as we became aware of them, and all numbers currently have the correct NNID.
Mar 7, 14:04 EST
Completed -
The scheduled maintenance has been completed.
Mar 7, 07:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 23:00 EST
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Feb 21, 13:57 EST
Completed -
The scheduled maintenance has been completed.
Mar 7, 02:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 00:00 EST
Scheduled -
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.
All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Feb 22, 09:38 EST
Resolved -
This incident has been resolved.
Mar 6, 14:43 EST
Monitoring -
Bandwidth is observing expected porting behavior. We will continue to monitor for prolonged stability.
Mar 6, 14:20 EST
Identified -
Our off-net vendor has identified the source of the delays and is working to restore expected activation behavior.
Mar 6, 13:46 EST
Investigating -
Bandwidth has been advised by our vendor that they are investigating an incident in which off-net port orders may be delayed in activation.
Mar 6, 13:00 EST
Completed -
The scheduled maintenance has been completed.
Mar 6, 07:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 23:00 EST
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Feb 29, 15:29 EST
Completed -
The scheduled maintenance has been completed.
Mar 6, 06:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 00:00 EST
Scheduled -
Bandwidth will be performing network maintenance in our DFW data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the DFW data center.
Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.
Emergency (911) Voice Calling: Bandwidth advises that customers route all calls through the ATL data center.
SMS/MMS Messaging: We advise customers to point their outbound message traffic to our LAX data center to avoid any service disruption.
The following services will not be impacted during the maintenance: HTTP Voice / Messaging services Number Ordering / Provisioning / Management API services
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Feb 22, 10:15 EST
Completed -
The scheduled maintenance has been completed.
Mar 5, 06:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 23:30 EST
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Feb 28, 15:30 EST
Completed -
The scheduled maintenance has been completed.
Mar 5, 02:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 00:00 EST
Scheduled -
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.
All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Feb 22, 09:36 EST