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Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

    • Local Market Impairment-133-Poughkeepsie, NY
    Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

    We are currently working with our carrier for resolution.
    Oct 02, 2022 - 13:33 EDT
    Severe Weather Notice, Hurricane Ian
    Monitoring - We want to let you know that Bandwidth is actively monitoring our network concerning any potential impacts from Hurricane Ian.

    Bandwidth’s network facilities are currently not on the storm’s track. Although no one can predict the future, our core network operates in a geo-redundant fashion and is designed to be resilient against such situations. Our team is standing by, ready to act if any service disruptions should occur.

    Our Network Operations Center will closely monitor the storm’s path and impact throughout this weather event. We will notify you immediately if we observe any degradation in Bandwidth’s services.

    Should you experience any issues with your service, please contact our support team at bandwidth.com/support or by calling (855) 864-7776.

    For those impacted by the severe weather, please stay safe.

    Thank you,
    Bandwidth Operations Team
    bandwidth.com/support
    (855) 864-7776
    Sep 28, 2022 - 10:51 EDT
    United States Inbound Calling Services Operational
    Inbound Calling (SIP) - United States Operational
    Toll-Free calling - Inbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Operational
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    United States Outbound Calling Services Operational
    Outbound Calling (SIP) - United States Operational
    Toll-Free calling - Outbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Operational
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    United States V2 Application Add On Services Operational
    Call Recording Operational
    Transcriptions Operational
    Text-to-Speech Operational
    CNAM Lookup Operational
    United States Messaging Services Operational
    SMS Messaging (SMPP) Operational
    MMS Messaging (MM4) Operational
    Toll-Free SMS - Inbound Operational
    Toll-Free SMS - Outbound Operational
    International Messaging (HTTP) Operational
    REST APIs - HTTP SMS Messaging Operational
    REST APIs - HTTP MMS Messaging Operational
    Toll Free MMS - Inbound Operational
    Toll Free MMS - Outbound Operational
    International A2P Messaging Operational
    International A2P Platform (SMPP) Operational
    International A2P Platform (HTTP) Operational
    International A2P Messaging Regional Connectivity Operational
    Latin America Operational
    APAC Operational
    Europe Operational
    Middle East & Africa Operational
    Insights Operational
    Messaging Insights Dashboard Operational
    Message Log API Operational
    Number Management Services Operational
    New Number Ordering Operational
    Number Porting Operational
    Inbound Calling - Caller ID Lookup (CNAM) Operational
    Line Feature Management ? Operational
    Phone Number Lookup API Operational
    9-1-1 Services Operational
    9-1-1 Call Routing Service Operational
    9-1-1 Provisioning Service Operational
    DLR (Dynamic Location Routing) Operational
    Direct Network Connection Operational
    Network Expansion Service (NES) Operational
    Inbound Direct Link Services (DLS) Operational
    Outbound Direct Link Services (DLS) Operational
    Virtual (cloud) Connection Service Operational
    WebRTC Operational
    SIP Trunking Operational
    United States Local Market Status ? Partial Outage
    120 - Portland, ME Operational
    122 - Manchester, NH Operational
    124 - Burlington, VT Operational
    126 - Springfield, MA Operational
    128 - Cambridge, MA Operational
    130 - Providence, RI Operational
    132 - New York City, NY Operational
    133 - Poughkeepsie, NY Partial Outage
    134 - Albany, NY Operational
    136 - Syracuse, NY Operational
    138 - Binghamton, NY Operational
    140 - Buffalo, NY Operational
    220 - Pleasantville, NJ Operational
    222 - Camden, NJ Operational
    224 - Newark, NJ Operational
    226 - Harrisburg, PA Operational
    228 - Philadelphia, PA Operational
    230 - Altoona, PA Operational
    232 - Scranton, PA Operational
    234 - Pittsburgh, PA Operational
    236 - Washington, DC Operational
    238 - Baltimore, MD Operational
    240 - Frederick, MD Operational
    244 - Roanoke, VA Operational
    246 - Culpeper, VA Operational
    248 - Richmond, VA Operational
    250 - Lynchburg, VA Operational
    252 - Norfolk, VA Operational
    254 - Charleston, WV Operational
    256 - Clarksburg, WV Operational
    320 - Cleveland, OH Operational
    322 - Youngstown, OH Operational
    324 - Worthington, OH Operational
    325 - Akron, OH Operational
    326 - Toledo, OH Operational
    328 - Dayton, OH Operational
    330 - Evansville, IN Operational
    332 - South Bend, IN Operational
    334 - Fort Wayne, IN Operational
    336 - Indianapolis, IN Operational
    338 - Bloomington, IN Operational
    340 - Southfield, MI Operational
    342 - Marquette, MI Operational
    344 - Saginaw, MI Operational
    348 - Grand Rapids, MI Operational
    350 - Appleton, WI Operational
    354 - Madison, WI Operational
    356 - Milwaukee, WI Operational
    358 - Chicago, IL Operational
    368 - Peoria, IL Operational
    420 - Asheville, NC Operational
    422 - Charlotte, NC Operational
    424 - Greensboro, NC Operational
    426 - Raleigh, NC Operational
    428 - Wilmington, NC Operational
    430 - Greenville, SC Operational
    432 - Myrtle Beach, SC Operational
    434 - Columbia, SC Operational
    436 - Charleston, SC Operational
    438 - Atlanta, GA Operational
    440 - Savannah, GA Operational
    442 - Augusta, GA Operational
    446 - Macon, GA Operational
    448 - Pensacola, FL Operational
    452 - Jacksonville, FL Operational
    454 - Gainesville, FL Operational
    458 - Orlando, FL Operational
    460 - Miami, FL Operational
    462 - Louisville, KY Operational
    468 - Memphis, TN Operational
    470 - Nashville, TN Operational
    472 - Chattanooga, TN Operational
    474 - Knoxville, TN Operational
    476 - Birmingham, AL Operational
    477 - Huntsville, AL Operational
    478 - Montgomery, AL Operational
    480 - Mobile, AL Operational
    482 - Jackson, MS Operational
    486 - Shreveport, LA Operational
    488 - Lake Charles, LA Operational
    490 - New Orleans, LA Operational
    492 - Baton Rouge, LA Operational
    520 - St. Louis, MO Operational
    522 - Springfield, MO Operational
    524 - Kansas City, MO Operational
    526 - Fort Smith, AR Operational
    528 - Little Rock, AR Operational
    532 - Wichita, KS Operational
    534 - Topeka, KS Operational
    536 - Oklahoma City, OK Operational
    538 - Tulsa, OK Operational
    540 - El Paso, TX Operational
    542 - Midland, TX Operational
    544 - Lubbock, TX Operational
    546 - Amarillo, TX Operational
    548 - Wichita Falls, TX Operational
    550 - Abilene, TX Operational
    552 - Dallas, TX Operational
    554 - Longview, TX Operational
    556 - Waco, TX Operational
    558 - Austin, TX Operational
    560 - Houston, TX Operational
    562 - Beaumont, TX Operational
    564 - Corpus Christi, TX Operational
    566 - San Antonio, TX Operational
    568 - Harlingen, TX Operational
    620 - Rochester, MN Operational
    624 - Duluth, MN Operational
    626 - St. Cloud, MN Operational
    628 - Minneapolis, MN Operational
    632 - Des Moines, IA Operational
    634 - Davenport, IA Operational
    635 - Cedar Rapids, IA Operational
    636 - Fargo, ND Operational
    640 - Sioux Falls, SD Operational
    644 - Omaha, NE Operational
    646 - Grand Island, NE Operational
    650 - Billings, MT Operational
    652 - Boise, ID Operational
    654 - Cheyenne, WY Operational
    656 - Denver, CO Operational
    658 - Colorado Springs, CO Operational
    660 - Salt Lake City, UT Operational
    664 - Albuquerque, NM Operational
    666 - Phoenix, AZ Operational
    668 - Tucson, AZ Operational
    670 - Eugene, OR Operational
    672 - Portland, OR Operational
    674 - Seattle, WA Operational
    676 - Spokane, WA Operational
    720 - Reno, NV Operational
    721 - Las Vegas, NV Operational
    722 - San Francisco, CA Operational
    724 - Chico, CA Operational
    726 - Sacramento, CA Operational
    728 - Fresno, CA Operational
    730 - Los Angeles, CA Operational
    732 - San Diego, CA Operational
    734 - Bakersfield, CA Operational
    736 - Monterey, CA Operational
    738 - Stockton, CA Operational
    740 - San Luis Obispo, CA Operational
    920 - New Haven, CT Operational
    922 - Cincinnati, OH Operational
    923 - Mansfield, OH Operational
    924 - Erie, PA Operational
    927 - Harrisonburg, VA Operational
    928 - Charlottesville, VA Operational
    939 - Fort Myers/Naples, FL Operational
    949 - Fayetteville, NC Operational
    951 - Rocky Mount, NC Operational
    952 - Tampa, FL Operational
    953 - Tallahassee, FL Operational
    956 - Johnson City, TN Operational
    958 - Lincoln, NE Operational
    973 - Palm Springs, CA Operational
    974 - Rochester, NY Operational
    Support Operational
    Phone Support Operational
    Ticketing Support Operational
    Help Center Operational
    Portals Operational
    Bandwidth Dashboard Operational
    Application Platform Dashboard Operational
    9-1-1 Dashboard Operational
    Bandwidth International (fka Voxbone) Portal Operational
    Dominican Republic Calling Services Operational
    Inbound Calling - Dominican Republic (SIP) Operational
    Argentina Calling Services Operational
    Inbound Calling- Argentina Operational
    Outbound Calling- Argentina Operational
    Brazil Calling Services Operational
    Inbound Calling- Brazil Operational
    Chile Calling Services Operational
    Inbound Calling- Chile Operational
    Colombia Calling Services Operational
    Inbound Calling- Colombia Operational
    El Salvador Calling Services Operational
    Inbound Calling- El Salvador Operational
    Panama Calling Services Operational
    Inbound Calling- Panama Operational
    Peru Calling Services Operational
    Inbound Calling- Peru Operational
    Outbound Calling- Peru Operational
    Austria Calling Services Operational
    Inbound Calling - Austria Operational
    Outbound Calling - Austria Operational
    Emergency Calling - Austria Operational
    Belgium Calling Services Operational
    Inbound Calling - Belgium Operational
    Outbound Calling - Belgium Operational
    Emergency Calling - Belgium Operational
    France Calling Services Operational
    Inbound Calling - France Operational
    Outbound Calling - France Operational
    Emergency Calling - France Operational
    Germany Calling Services Operational
    Inbound Calling - Germany Operational
    Outbound Calling - Germany Operational
    Emergency Calling - Germany Operational
    Luxembourg Calling Services Operational
    Inbound Calling - Luxembourg Operational
    Outbound Calling - Luxembourg Operational
    Emergency Calling - Luxembourg Operational
    Netherlands Calling Services Operational
    Inbound Calling - Neatherlands Operational
    Outbound Calling - Netherlands Operational
    Emergency Calling - Netherlands Operational
    Switzerland Calling Services Operational
    Inbound Calling - Switzerland Operational
    Outbound Calling - Switzerland Operational
    Emergency Calling - Switzerland Operational
    Croatia Calling Services Operational
    Inbound Calling - Croatia Operational
    Outbound Calling - Croatia Operational
    Emergency Calling - Croatia Operational
    Greece Calling Services Operational
    Inbound Calling - Greece Operational
    Outbound Calling - Greece Operational
    Emergency Calling - Greece Operational
    Italy Calling Services Operational
    Inbound Calling - Italy Operational
    Outbound Calling - Italy Operational
    Emergency Calling - Italy Operational
    Malta Calling Services Operational
    Inbound Calling - Malta Operational
    Portugal Calling Services Operational
    Inbound Calling - Portugal Operational
    Outbound Calling - Portugal Operational
    Emergency Calling - Portugal Operational
    Slovenia Calling Services Operational
    Inbound Calling - Slovenia Operational
    Outbound Calling- Slovenia Operational
    Emergency Calling- Slovenia Operational
    Spain Calling Services Operational
    Inbound Calling - Spain Operational
    Outbound Calling - Spain Operational
    Emergency Calling - Spain Operational
    Bulgaria Calling Services Operational
    Inbound Calling - Bulgaria Operational
    Outbound Calling - Bulgaria Operational
    Emergency Calling - Bulgaria Operational
    Georgia Calling Services Operational
    Inbound Calling - Georgia Operational
    Czech Republic Calling Services Operational
    Inbound Calling - Czech Republic Operational
    Outbound Calling - Czech Republic Operational
    Emergency Calling - Czech Republic Operational
    Hungary Calling Services Operational
    Inbound Calling - Hungary Operational
    Outbound Calling - Hungary Operational
    Emergency Calling - Hungary Operational
    Poland Calling Services Operational
    Inbound Calling - Poland Operational
    Outbound Calling - Poland Operational
    Emergency Calling - Poland Operational
    Romania Calling Services Operational
    Inbound Calling - Romania Operational
    Outbound Calling - Romania Operational
    Emergency Calling - Romania Operational
    Slovakia Calling Services Operational
    Inbound Calling - Slovakia Operational
    Outbound Calling - Slovakia Operational
    Emergency Calling - Slovakia Operational
    Denmark Calling Services Operational
    Inbound Calling - Denmark Operational
    Outbound Calling - Denmark Operational
    Emergency Calling - Denmark Operational
    Estonia Calling Services Operational
    Inbound Calling - Estonia Operational
    Outbound Calling - Estonia Operational
    Emergency Calling - Estonia Operational
    Finland Calling Services Operational
    Inbound Calling - Finland Operational
    Outbound Calling - Finland Operational
    Emergency Calling - Finland Operational
    Ireland Calling Services Operational
    Inbound Calling - Ireland Operational
    Outbound Calling - Ireland Operational
    Emergency Calling - Ireland Operational
    Latvia Calling Services Operational
    Inbound Calling - Latvia Operational
    Outbound Calling - Latvia Operational
    Emergency Calling - Latvia Operational
    Lithuania Calling Services Operational
    Inbound Calling - Lithuania Operational
    Outbound Calling - Lithuania Operational
    Emergency Calling - Lithuania Operational
    Norway Calling Services Operational
    Inbound Calling - Norway Operational
    Outbound Calling - Norway Operational
    Emergency Calling -Norway Operational
    Sweden Calling Services Operational
    Inbound Calling - Sweden Operational
    Outbound Calling - Sweden Operational
    Emergency Calling - Sweden Operational
    United Kingdom Calling Services Operational
    Inbound Calling - United Kingdom Operational
    Outbound Calling - United Kingdom Operational
    Emergency Calling - United Kingdom Operational
    Canada Calling Services Operational
    Inbound Calling - Canada (SIP) Operational
    Mexico Calling Services Operational
    Inbound Calling - Mexico Operational
    Puerto Rico Calling Services Operational
    Inbound Calling - Puerto Rico Operational
    Outbound Calling - Puerto Rico Operational
    Emergency Calling - Puerto Rico Operational
    Virgin Islands (U.S.) Calling Services Operational
    Inbound Calling - Virgin Islands (U.S.) Operational
    Emergency Calling - Virgin Islands (U.S.) Operational
    Cyprus Calling Services Operational
    Inbound Calling - Cyprus Operational
    Outbound Calling - Cyprus Operational
    Emergency Calling - Cyprus Operational
    Egypt Calling Services Operational
    Inbound Calling - Egypt Operational
    Israel Calling Services Operational
    Inbound Calling - Israel Operational
    Outbound Calling - Israel Operational
    Emergency Calling - Israel Operational
    Jordan Calling Services Operational
    Inbound Calling- Jordan Operational
    Kenya Calling Services Operational
    Inbound Calling- Kenya Operational
    Qatar Calling Services Operational
    Inbound Calling- Qatar Operational
    South Africa Calling Services Operational
    Inbound Calling- South Africa Operational
    United Arab Emirates Calling Services Operational
    Inbound Calling- United Arab Emirates Operational
    Australia Calling Services Operational
    Inbound Calling- Australia Operational
    Outbound Calling- Australia Operational
    Emergency Calling- Australia Operational
    China Calling Services Operational
    Inbound Calling- China Operational
    Hong Kong Calling Services Operational
    Inbound Calling- Hong Kong Operational
    Outbound Calling- Hong Kong Operational
    Emergency Calling- Hong Kong Operational
    India Calling Services Operational
    Inbound Calling- India Operational
    Indonesia Calling Services Operational
    Inbound Calling- Indonesia Operational
    Japan Calling Services Operational
    Inbound Calling- Japan Operational
    Outbound Calling- Japan Operational
    Emergency Calling- Japan Operational
    Malaysia Calling Services Operational
    Inbound Calling- Malaysia Operational
    Philippines Calling Service Operational
    Inbound Calling- Philippines Operational
    Singapore Calling Services Operational
    Inbound Calling- Singapore Operational
    Outbound Calling- Singapore Operational
    Emergency Calling- Singapore Operational
    South Korea Calling Services Operational
    Inbound Calling- South Korea Operational
    Outbound Calling- South Korea Operational
    Thailand Calling Services Operational
    Inbound Calling- Thailand Operational
    Operational
    Degraded Performance
    Partial Outage
    Major Outage
    Maintenance
    Past Incidents
    Oct 2, 2022

    Unresolved incident: Local Market Impairment-133-Poughkeepsie, NY.

    Oct 1, 2022
    Bandwidth Local Market Impairment
    Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

    Start Time: 10/01/2022 05:06 ET
    Stop Time: 10/01/2022 03:42 ET
    Oct 1, 22:59 EDT
    Update - Update: Our carrier has identified a fiber cut and is working to complete repairs.
    Oct 1, 19:07 EDT
    Update - We are experiencing an issue on the Bandwidth network affecting a small portion of local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

    Due to the hurricane damage, several spans of fiber are damaged. Crews are on site and repairing and replacing.
    Oct 1, 14:22 EDT
    Update - We are experiencing an issue on the Bandwidth network affecting a small portion of local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

    Carrier confirmed a fiber cut in the Charlottesville VA area that's impacting this circuit.
    Continuing to isolate the fiber issue, the level 2 provider is currently engaged.
    Oct 1, 09:19 EDT
    Identified - We are experiencing an issue on the Bandwidth network affecting a small portion of local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

    We are currently working with our carrier for resolution.
    Oct 1, 05:30 EDT
    Sep 30, 2022
    Bandwidth Local Market Impairment | Lata- 646 - Grand Island, NE
    Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

    Start Time: 09/30/2022 07:03 AM ET

    Stop Time: 09/30/2022 08:06 AM ET
    Sep 30, 09:19 EDT
    Investigating - We are experiencing a transport issue on the Bandwidth network affecting a small portion of your inbound origination service only.

    We are currently working with our carrier for resolution.
    Sep 30, 07:49 EDT
    Bandwidth Local Market Impairment - LATA 478 - Montgomery, AL
    Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

    Start Time: 01:26 ET
    Stop Time: 04:55 ET
    Sep 30, 07:13 EDT
    Identified - We are experiencing an issue on the Bandwidth network affecting a small portion of local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

    We are currently working with our carrier for resolution.
    Sep 30, 02:49 EDT
    DLS Maintenance - DFW Data Center
    Completed - The scheduled maintenance has been completed.
    Sep 30, 05:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Sep 30, 00:00 EDT
    Scheduled - Bandwidth will be performing maintenance in our DFW data center. While we are taking necessary steps to reduce impact to services, Bandwidth advises that customers route DLS services to their geo-redundant link to avoid any service interruption.

    For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
    Sep 20, 11:35 EDT
    Local Market Maintenance - Multiple Markets
    Completed - The scheduled maintenance has been completed.
    Sep 30, 05:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Sep 29, 22:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

    256 - Clarksburg, WV
    334 - Fort Wayne, IN

    We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
    Sep 28, 12:19 EDT
    Messaging Maintenance - SMS
    Completed - The scheduled maintenance has been completed.
    Sep 30, 01:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Sep 29, 23:01 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Sep 29, 12:37 EDT
    Sep 29, 2022
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Sep 29, 03:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Sep 28, 23:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Sep 27, 11:10 EDT
    Sep 28, 2022
    911 Provisioning Latency (US & Canada)
    Resolved - This incident has been resolved.
    Sep 28, 12:20 EDT
    Monitoring - Bandwidth Teams have resolved latency conditions. We are monitoring for continued stability.
    Sep 28, 11:09 EDT
    Identified - Bandwidth teams have identified the cause of this incident and actively working to mitigate latency.
    Sep 28, 10:49 EDT
    Investigating - Bandwidth teams are investigating an incident causing latency to 911 provisioning of new records and record edits. Customers may see unexpected time-outs with 911 provisioning requests. 911 call routing is not impacted.
    Sep 28, 10:31 EDT
    Emergency Dashboard Maintenance
    Completed - The scheduled maintenance has been completed.
    Sep 28, 00:30 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Sep 28, 00:00 EDT
    Scheduled - Bandwidth will be performing an emergency maintenance. While all steps are being taken to minimize impact,
    customers may be unable to create, remove, or update HTTP Voice Applications in the Bandwidth Dashboard during the maintenance window.
    Sep 27, 18:12 EDT
    Sep 27, 2022
    HTTP Voice Applications Incident, Bandwidth Dashboard
    Resolved - This incident has been resolved.
    Sep 27, 15:12 EDT
    Monitoring - At this time, HTTP Voice Applications changes or updates have been restored. We continue to monitor for long-term stability.
    Sep 27, 14:52 EDT
    Investigating - Bandwidth teams are currently investigating an incident impacting HTTP Voice Applications where customers may be unable to create, remove, or update HTTP Voice Applications in the Bandwidth Dashboard.
    Sep 27, 14:36 EDT
    Local Market Maintenance - Multiple Markets
    Completed - The scheduled maintenance has been completed.
    Sep 27, 06:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Sep 27, 00:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

    923 - Mansfield, OH
    974 - Rochester, NY

    We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
    Sep 26, 12:07 EDT
    Sep 26, 2022
    DE (Germany) Network Incident
    Resolved - This incident has been resolved.
    Sep 26, 11:01 EDT
    Monitoring - Bandwidth teams have implemented changes to the impacted POP to restore call functions. Teams continue to monitor for stability.
    Sep 26, 10:48 EDT
    Investigating - Bandwidth Teams are currently investigating a calling incident in our DE (Germany) POP. Customers may re-map to BE (Belgium) for successful call completions. All teams are actively engaged.
    Sep 26, 10:27 EDT
    Hong Kong Voice Incident
    Resolved - A small subsection of outbound calls may not have completed as expected for a brief period of time. At this time the Global Network remains stable.
    Sep 26, 04:00 EDT
    Sep 25, 2022
    Bandwidth Local Market Impairment | Lata - 428 - Wilmington, NC
    Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored.
    This incident is being resolved.

    Start Time: 09/22/2022 13:32 ET

    Stop Time: 09/24/2022 05:08 ET
    Sep 25, 13:06 EDT
    Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
    Sep 25, 09:41 EDT
    Update - Update: We are continuing to work on a fix for this issue.
    Sep 25, 06:56 EDT
    Update - Update: We are continuing to work on a fix for this issue.
    Sep 25, 03:01 EDT
    Update - Update: We are continuing to work on a fix for this issue.
    Sep 24, 23:00 EDT
    Update - We are continuing to work on a fix for this issue.
    Sep 24, 19:04 EDT
    Update - Update: Our carrier has identified a higher level issue and is working to complete repairs.
    Sep 24, 11:14 EDT
    Update - Update: Our carrier has identified a higher level issue and is working to complete repairs.
    Sep 24, 06:05 EDT
    Update - Update: Our carrier has identified a higher level issue and is working to complete repairs.
    Sep 24, 02:06 EDT
    Update - Update: Our carrier has identified a higher level issue and is working to complete repairs.
    Sep 23, 22:06 EDT
    Update - Our carrier has identified a higher level issue and is working to complete repairs.
    Sep 23, 18:10 EDT
    Identified - Our carrier has identified a higher level issue and is working to resolution
    Sep 23, 14:10 EDT
    Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

    We are currently working with our carrier for resolution.
    Sep 23, 10:08 EDT
    Sep 24, 2022
    Local Market Maintenance - Multiple Markets
    Completed - The scheduled maintenance has been completed.
    Sep 24, 20:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Sep 23, 21:01 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

    256 - Clarksburg, WV
    334 - Fort Wayne, IN
    923 - Mansfield, OH

    We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
    Sep 22, 12:36 EDT
    BWI Network Incident Hong Kong
    Resolved - Hong Kong POP experienced a service interruption between 22:30 and 22:38 GMT today. All services have been restored at this time.
    Sep 24, 19:30 EDT
    Sep 23, 2022
    Bandwidth Local Market Impairment - 928 - Charlottesville VA
    Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

    Start Time: 09/23/2022 00:34 ET

    Stop Time: 09/23/2022 12:18 ET
    Sep 23, 20:42 EDT
    Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
    Sep 23, 17:02 EDT
    Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
    Sep 23, 13:02 EDT
    Update - Our carrier continues to work to isolate the issue causing this incident.
    Sep 23, 09:03 EDT
    Investigating - Our carrier continues to work to isolate the issue causing this incident.
    Sep 23, 05:05 EDT
    Identified - We are experiencing a transport issue on the Bandwidth network affecting a small portion of your inbound origination service only.

    We are currently working with our carrier for resolution.
    Sep 23, 01:10 EDT
    Local Market Impairment - 432- Myrtle Beach, SC
    Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored.
    This incident is being resolved.
    Start Time: 09/09/2022 08:34 ET
    Stop Time: 09/19/2022 11:32 ET
    Sep 23, 09:31 EDT
    Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
    Sep 23, 06:12 EDT
    Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
    Sep 23, 02:11 EDT
    Update - Our carrier is continuing to isolate the cause of this incident.
    Sep 22, 22:08 EDT
    Identified - Our carrier is continuing to isolate the cause of this incident.
    Sep 22, 18:13 EDT
    Update - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
    Sep 22, 09:24 EDT
    Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
    Sep 22, 05:23 EDT
    Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
    Sep 22, 01:15 EDT
    Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
    Sep 21, 19:37 EDT
    Update - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
    Sep 21, 15:36 EDT
    Update - Services have remained stable through the evening. The local provider completed rolling of fiber on one section of the span yesterday.
    The second roll was in progress and expected to be completed the morning of the 21st of September.
    Pending follow up from carrier on second roll.
    Sep 21, 10:15 EDT
    Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
    Sep 21, 05:29 EDT
    Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
    Sep 21, 01:12 EDT
    Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
    Sep 20, 20:42 EDT
    Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
    Sep 20, 16:42 EDT
    Update - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
    We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.
    While the carrier and utilities work together to fix the cut, leadership in all parties are working on additional solutions designed to speed up resolution.
    Sep 20, 13:25 EDT
    Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
    Sep 20, 05:14 EDT
    Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
    Sep 20, 01:14 EDT
    Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
    Sep 19, 21:14 EDT
    Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
    Sep 19, 17:14 EDT
    Update - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
    We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.
    While the carrier and utilities work together to fix the cut, leadership in all parties are working on additional solutions designed to speed up resolution.
    Sep 19, 12:54 EDT
    Update - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

    We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.

    While the carrier and utilities work together to fix the cut, leadership in all parties are working on additional solutions designed to speed up resolution.
    Sep 19, 08:57 EDT
    Update - Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
    We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.
    Sep 19, 08:24 EDT
    Update - Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
    We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.
    Sep 19, 03:42 EDT
    Update - Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
    We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.
    Sep 18, 23:41 EDT
    Update - Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
    We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.
    Sep 18, 19:42 EDT
    Update - We are continuing to work on a fix for this issue.
    Sep 18, 15:45 EDT
    Update - Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
    We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.
    Sep 18, 11:21 EDT
    Update - Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
    We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.
    Sep 18, 06:57 EDT
    Update - Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
    We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.
    Sep 18, 03:07 EDT
    Update - Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
    We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.
    Sep 17, 23:12 EDT
    Update - Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
    We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.
    Sep 17, 19:08 EDT
    Update - Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
    We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.
    Sep 17, 13:51 EDT
    Update - Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
    We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.
    Sep 17, 09:50 EDT
    Update - Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
    We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.
    Sep 17, 05:49 EDT
    Update - Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
    We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.
    Sep 17, 01:50 EDT
    Update - Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
    We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.
    Sep 16, 21:50 EDT
    Update - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
    We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.
    Sep 16, 17:56 EDT
    Update - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
    We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.
    Sep 16, 13:56 EDT
    Update - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

    We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.
    Sep 16, 13:53 EDT
    Update - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

    We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.
    Sep 16, 09:35 EDT
    Update - Our carrier has identified a fiber cut and is working to complete repairs.
    Sep 16, 06:10 EDT
    Update - Our carrier has identified a fiber cut and is working to complete repairs.
    Sep 16, 01:01 EDT
    Update - Our carrier has identified a fiber cut and is working to complete repairs.
    Sep 15, 21:00 EDT
    Update - Update: Our carrier has identified a fiber cut and is working to complete repairs.
    Sep 15, 16:31 EDT
    Update - Update: Our carrier has identified a fiber cut and is working to complete repairs.
    Sep 15, 13:03 EDT
    Update - Update: Our carrier has identified a fiber cut and is working to complete repairs.
    Sep 15, 08:36 EDT
    Update - Our carrier has identified a fiber cut and is working to complete repairs.
    Sep 15, 05:05 EDT
    Update - Our carrier has identified a fiber cut and is working to complete repairs.
    Sep 15, 00:05 EDT
    Update - Our carrier has identified a fiber cut and is working to complete repairs.
    Sep 14, 20:04 EDT
    Identified - Update: Our carrier has identified a fiber cut and is working to complete repairs.
    Sep 14, 16:04 EDT
    Investigating - We are currently investigating this issue.
    Sep 14, 10:03 EDT
    Canada Voice Incident
    Resolved - This incident has been resolved.
    Sep 23, 07:24 EDT
    Monitoring - Bandwidth teams are observing expected call behavior from this vendor. We continue to monitor for network stability.
    Sep 22, 21:02 EDT
    Identified - Bandwidth teams remain engaged with this vendor. A small subset of calls remain impacted. Updates will be provided when available.
    Sep 22, 19:13 EDT
    Investigating - Bandwidth has identified a vendor incident impacting Canada Voice Calls. ThinkTel based traffic may not complete as expected.
    Sep 22, 17:49 EDT
    Local Market Maintenance - Multiple Markets
    Completed - The scheduled maintenance has been completed.
    Sep 23, 06:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Sep 22, 23:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

    330 - Evansville, IN
    334 - Fort Wayne, IN
    338 - Bloomington, IN
    342 - Marquette, MI
    620 - Rochester, MN
    974 - Rochester, NY

    We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
    Sep 22, 12:28 EDT
    Messaging Maintenance (V2 SMS)
    Completed - The scheduled maintenance has been completed.
    Sep 23, 01:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Sep 23, 00:01 EDT
    Scheduled - Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
    Sep 13, 10:20 EDT
    Sep 22, 2022
    Inbound Canada Voice Incident
    Resolved - For brief moment, a small portion of Inbound Canada Voice calls may not have completed as expected. This was due to a vendor network impairment.
    Sep 22, 16:21 EDT
    Bandwidth Local Market Impairment | 522 - Springfield, MO
    Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored.
    This incident is being resolved.

    Start Time: 09/21/2022 13:58 ET

    Stop Time: 09/21/2022 14:42 ET
    Sep 22, 09:46 EDT
    Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
    Sep 22, 05:24 EDT
    Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
    Sep 22, 01:10 EDT
    Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
    Sep 21, 18:54 EDT
    Investigating - We are experiencing an issue on the Bandwidth network affecting a small portion of local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

    We are currently working with our carrier for resolution.
    Sep 21, 14:51 EDT
    Local Market Maintenance - Multiple Markets
    Completed - The scheduled maintenance has been completed.
    Sep 22, 06:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Sep 22, 00:01 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

    126 - Springfield, MA
    334 - Fort Wayne, IN

    We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
    Sep 21, 09:39 EDT
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Sep 22, 03:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Sep 21, 23:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Sep 21, 09:40 EDT
    Sep 21, 2022
    Sep 20, 2022
    Local Market Impairment - 550 - Abilene, TX
    Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored.
    This incident is being resolved.

    Start Time: 09/19/2022 17:15 ET

    Stop Time: 09/20/2022 11:07 ET
    Sep 20, 16:56 EDT
    Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
    Sep 20, 11:42 EDT
    Update - Our carrier has identified a fiber cut and is working to complete repairs.
    Sep 20, 05:22 EDT
    Update - Our carrier has identified a fiber cut and is working to complete repairs.
    Sep 20, 01:22 EDT
    Identified - Our carrier has identified a fiber cut and is working to complete repairs.
    Sep 19, 21:22 EDT
    Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

    We are currently working with our carrier for resolution.
    Sep 19, 17:22 EDT
    Bandwidth Local Market Impairment - 420 - Asheville NC
    Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored.
    This incident is being resolved.

    Start Time: 09/20/2022 00:18 ET

    Stop Time: 09/20/2022 02:40 ET
    Sep 20, 09:46 EDT
    Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we
    confirm all repairs are complete
    Sep 20, 05:02 EDT
    Investigating - We are experiencing an issue on the Bandwidth network affecting a small portion of local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

    We are currently working with our carrier for resolution.
    Sep 20, 01:02 EDT
    Bandwidth Local Market Impairment - 720 - Reno NV
    Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

    Start Time: 09/19/2022 10:43 PM ET

    Stop Time: 09/20/2022 08:30 AM ET
    Sep 20, 08:43 EDT
    Update - Our carrier is continuing to isolate the cause of this incident.
    Sep 20, 07:46 EDT
    Investigating - We are experiencing a transport issue on the Bandwidth network affecting a small portion of your inbound origination service only.

    We are currently working with our carrier for resolution.
    Sep 20, 03:49 EDT
    Messaging Maintenance - SMS
    Completed - The scheduled maintenance has been completed.
    Sep 20, 06:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Sep 20, 02:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Sep 19, 13:16 EDT
    Local Market Maintenance - 350 - Appleton, WI
    Completed - The scheduled maintenance has been completed.
    Sep 20, 04:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Sep 20, 00:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following market for the duration of the maintenance:

    350 - Appleton, WI

    We do not anticipate any service disruption to outbound calling during this maintenance.
    Sep 19, 13:11 EDT
    Sep 19, 2022
    Market Impairment - 256- Clarksburg WV
    Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

    Start Time: 09/19/2022 13:54 ET

    Stop Time: 09/19/2022 16:54 ET
    Sep 19, 21:41 EDT
    Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
    Sep 19, 18:02 EDT
    Identified - Update: Our carrier has identified a fiber issue and is working to complete repairs.
    Sep 19, 14:15 EDT
    Investigating - We are experiencing a transport issue on the Bandwidth network affecting a small portion of your inbound origination service only.

    We are currently working with our carrier for resolution.
    Sep 19, 14:12 EDT
    Sep 18, 2022
    Bandwidth Local Market Impairment | Lata 923 - Mansfield, OH
    Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored.
    This incident is being resolved.

    Start Time: 09/14/2022 08:25 ET

    Stop Time: 09/16/2022 19:42 ET
    Sep 18, 08:49 EDT
    Identified - Update: We are continuing to monitor for any further issues.
    Sep 18, 06:23 EDT
    Update - We are continuing to monitor for any further issues.
    Sep 18, 02:25 EDT
    Update - We are continuing to monitor for any further issues.
    Sep 17, 22:27 EDT
    Update - We are continuing to monitor for any further issues.
    Sep 17, 18:41 EDT
    Update - We are continuing to monitor for any further issues.
    Sep 17, 14:58 EDT
    Update - We are continuing to monitor for any further issues.
    Sep 17, 10:34 EDT
    Update - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
    Sep 17, 05:44 EDT
    Update - We are continuing to monitor for any further issues.
    Sep 17, 01:51 EDT
    Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
    Sep 16, 21:47 EDT
    Update - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

    We are currently working with our carrier for resolution.
    Sep 16, 18:53 EDT
    Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

    We are currently working with our carrier for resolution.
    Sep 16, 14:53 EDT
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