Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

All Systems Operational
Inbound Calling Services Operational
Inbound Calling (SIP) Operational
Inbound Calling - Canada (SIP) Operational
Toll-Free calling - Inbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Outbound Calling Services Operational
Outbound Calling (SIP) Operational
Toll-Free calling - Outbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Bandwidth International (fka Voxbone) Voice Services Operational
Application Platform Add On Services Operational
Call Recording Operational
Transcriptions Operational
Text-to-Speech Operational
CNAM Lookup Operational
Messaging Services Operational
SMS Messaging (SMPP) Operational
MMS Messaging (MM4) Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
International Messaging (HTTP) Operational
REST APIs - HTTP SMS Messaging Operational
REST APIs - HTTP MMS Messaging Operational
Toll Free MMS - Inbound Operational
Toll Free MMS - Outbound Operational
Bandwidth International (fka Voxbone) Messaging Services Operational
International A2P Messaging Operational
International A2P Platform (SMPP) Operational
International A2P Platform (HTTP) Operational
International A2P Messaging Regional Connectivity Operational
Latin America Operational
APAC Operational
Europe Operational
Middle East & Africa Operational
Number Management Services Operational
New Number Ordering Operational
Number Porting Operational
Inbound Calling - Caller ID Lookup (CNAM) Operational
Line Feature Management ? Operational
9-1-1 Services Operational
9-1-1 Call Routing Service Operational
9-1-1 Provisioning Service Operational
DLR (Dynamic Location Routing) Operational
Direct Network Connection Operational
Network Expansion Service (NES) Operational
Inbound Direct Link Services (DLS) Operational
Outbound Direct Link Services (DLS) Operational
Virtual (cloud) Connection Service Operational
WebRTC Operational
SIP Trunking Operational
Local Market Status ? Operational
120 - Portland, ME Operational
122 - Manchester, NH Operational
124 - Burlington, VT Operational
126 - Springfield, MA Operational
128 - Cambridge, MA Operational
130 - Providence, RI Operational
132 - New York City, NY Operational
133 - Poughkeepsie, NY Operational
134 - Albany, NY Operational
136 - Syracuse, NY Operational
138 - Binghamton, NY Operational
140 - Buffalo, NY Operational
220 - Pleasantville, NJ Operational
222 - Camden, NJ Operational
224 - Newark, NJ Operational
226 - Harrisburg, PA Operational
228 - Philadelphia, PA Operational
230 - Altoona, PA Operational
232 - Scranton, PA Operational
234 - Pittsburgh, PA Operational
236 - Washington, DC Operational
238 - Baltimore, MD Operational
240 - Frederick, MD Operational
244 - Roanoke, VA Operational
246 - Culpeper, VA Operational
248 - Richmond, VA Operational
250 - Lynchburg, VA Operational
252 - Norfolk, VA Operational
254 - Charleston, WV Operational
256 - Clarksburg, WV Operational
320 - Cleveland, OH Operational
322 - Youngstown, OH Operational
324 - Worthington, OH Operational
325 - Akron, OH Operational
326 - Toledo, OH Operational
328 - Dayton, OH Operational
330 - Evansville, IN Operational
332 - South Bend, IN Operational
334 - Fort Wayne, IN Operational
336 - Indianapolis, IN Operational
338 - Bloomington, IN Operational
340 - Southfield, MI Operational
342 - Marquette, MI Operational
344 - Saginaw, MI Operational
348 - Grand Rapids, MI Operational
350 - Appleton, WI Operational
354 - Madison, WI Operational
356 - Milwaukee, WI Operational
358 - Chicago, IL Operational
368 - Peoria, IL Operational
420 - Asheville, NC Operational
422 - Charlotte, NC Operational
424 - Greensboro, NC Operational
426 - Raleigh, NC Operational
428 - Wilmington, NC Operational
430 - Greenville, SC Operational
432 - Myrtle Beach, SC Operational
434 - Columbia, SC Operational
436 - Charleston, SC Operational
438 - Atlanta, GA Operational
440 - Savannah, GA Operational
442 - Augusta, GA Operational
446 - Macon, GA Operational
448 - Pensacola, FL Operational
452 - Jacksonville, FL Operational
454 - Gainesville, FL Operational
458 - Orlando, FL Operational
460 - Miami, FL Operational
462 - Louisville, KY Operational
468 - Memphis, TN Operational
470 - Nashville, TN Operational
472 - Chattanooga, TN Operational
474 - Knoxville, TN Operational
476 - Birmingham, AL Operational
477 - Huntsville, AL Operational
478 - Montgomery, AL Operational
480 - Mobile, AL Operational
482 - Jackson, MS Operational
486 - Shreveport, LA Operational
488 - Lake Charles, LA Operational
490 - New Orleans, LA Operational
492 - Baton Rouge, LA Operational
520 - St. Louis, MO Operational
522 - Springfield, MO Operational
524 - Kansas City, MO Operational
526 - Fort Smith, AR Operational
528 - Little Rock, AR Operational
532 - Wichita, KS Operational
534 - Topeka, KS Operational
536 - Oklahoma City, OK Operational
538 - Tulsa, OK Operational
540 - El Paso, TX Operational
542 - Midland, TX Operational
544 - Lubbock, TX Operational
546 - Amarillo, TX Operational
548 - Wichita Falls, TX Operational
550 - Abilene, TX Operational
552 - Dallas, TX Operational
554 - Longview, TX Operational
556 - Waco, TX Operational
558 - Austin, TX Operational
560 - Houston, TX Operational
562 - Beaumont, TX Operational
564 - Corpus Christi, TX Operational
566 - San Antonio, TX Operational
568 - Harlingen, TX Operational
620 - Rochester, MN Operational
624 - Duluth, MN Operational
626 - St. Cloud, MN Operational
628 - Minneapolis, MN Operational
632 - Des Moines, IA Operational
634 - Davenport, IA Operational
635 - Cedar Rapids, IA Operational
636 - Fargo, ND Operational
638 - Bismarck,ND Operational
640 - Sioux Falls, SD Operational
644 - Omaha, NE Operational
646 - Grand Island, NE Operational
650 - Billings, MT Operational
652 - Boise, ID Operational
654 - Cheyenne, WY Operational
656 - Denver, CO Operational
658 - Colorado Springs, CO Operational
660 - Salt Lake City, UT Operational
664 - Albuquerque, NM Operational
666 - Phoenix, AZ Operational
668 - Tucson, AZ Operational
670 - Eugene, OR Operational
672 - Portland, OR Operational
674 - Seattle, WA Operational
676 - Spokane, WA Operational
720 - Reno, NV Operational
721 - Las Vegas, NV Operational
722 - San Francisco, CA Operational
724 - Chico, CA Operational
726 - Sacramento, CA Operational
728 - Fresno, CA Operational
730 - Los Angeles, CA Operational
732 - San Diego, CA Operational
734 - Bakersfield, CA Operational
736 - Monterey, CA Operational
738 - Stockton, CA Operational
740 - San Luis Obispo, CA Operational
920 - New Haven, CT Operational
922 - Cincinnati, OH Operational
923 - Mansfield, OH Operational
924 - Erie, PA Operational
927 - Harrisonburg, VA Operational
928 - Charlottesville, VA Operational
949 - Fayetteville, NC Operational
951 - Rocky Mount, NC Operational
952 - Tampa, FL Operational
953 - Tallahassee, FL Operational
956 - Johnson City, TN Operational
958 - Lincoln, NE Operational
973 - Palm Springs, CA Operational
974 - Rochester, NY Operational
Support Operational
Phone Support Operational
Ticketing Support Operational
Help Center Operational
Portals Operational
Bandwidth Dashboard Operational
Application Platform Dashboard Operational
9-1-1 Dashboard Operational
Bandwidth International (fka Voxbone) Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Local Market Maintenance - Multiple Markets Jan 27, 23:00 - Jan 28, 03:00 EST
Bandwidth will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 Bloomington, IN
350 Appleton, WI
420 Asheville, NC
432 Myrtle Beach, SC
442 Augusta, GA
446 Macon, GA
534 Topeka, KS
634 Davenport, IA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Jan 18, 10:07 EST
Messaging Maintenance (V2 SMS) Jan 28, 00:00-01:00 EST
Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
Posted on Jan 17, 12:28 EST
Past Incidents
Jan 26, 2022
Completed - The scheduled maintenance has been completed.
Jan 26, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 02:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

634 - Davenport, IA

We do not anticipate any service disruption to outbound calling during this maintenance.
Jan 25, 12:05 EST
Completed - The scheduled maintenance has been completed.
Jan 26, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 22:00 EST
Scheduled - Bandwidth will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

620 - Rochester, MN
626 - St Cloud, MN
636 - Fargo, ND
650 - Billings, MT
654 - Cheyenne, WY
668 - Tucson, AZ
670 - Eugene, OR
724 - Chico, CA
728 - Fresno, CA
734 - Bakersfield, CA
736 - Monterey/Salinas, CA
740 - San Luis Obispo, CA
973 - Palm Springs, CA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jan 11, 09:19 EST
Completed - The scheduled maintenance has been completed.
Jan 26, 04:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 00:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jan 25, 12:07 EST
Jan 25, 2022
Resolved - BWI has confirmed stability and we’re considering this issue resolved.
Jan 25, 20:06 EST
Monitoring - A fix has been implemented for the incident and calls are now completing. We're monitoring for stability and we'll advise once we have confirmed the issue is resolved.
Jan 25, 19:42 EST
Investigating - BWI is currently investigating a network incident affecting inbound calls to Thailand. Relevant teams are engaged.
Jan 25, 19:34 EST
Resolved - Our carrier has completed all necessary repairs for the equipment failure and Bandwidth can confirm all services are restored. This incident is being resolved
Jan 25, 13:35 EST
Investigating - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Jan 25, 08:44 EST
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 01/24/2022 08:58 ET

Stop Time: 01/24/2022 19:53 ET
Jan 25, 08:33 EST
Update - We are continuing to monitor for any further issues.
Jan 25, 04:41 EST
Update - We are continuing to monitor for any further issues.
Jan 25, 00:17 EST
Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Jan 24, 20:38 EST
Update - Our carrier is continuing to isolate the cause of this incident.
Jan 24, 18:15 EST
Update - Our carrier is continuing to isolate the cause of this incident.
Jan 24, 14:24 EST
Investigating - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Jan 24, 10:59 EST
Completed - The scheduled maintenance has been completed.
Jan 25, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 22:01 EST
Scheduled - Bandwidth will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

620 - Rochester, MN
626 - St Cloud, MN
636 - Fargo, ND
650 - Billings, MT
654 - Cheyenne, WY
668 - Tucson, AZ
670 - Eugene, OR
724 - Chico, CA
728 - Fresno, CA
734 - Bakersfield, CA
736 - Monterey/Salinas, CA
740 - San Luis Obispo, CA
973 - Palm Springs, CA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jan 11, 09:15 EST
Jan 24, 2022
Jan 23, 2022

No incidents reported.

Jan 22, 2022
Completed - This emergency maintenance has been completed.
Jan 22, 22:08 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 16:01 EST
Scheduled - Bandwidth will be performing emergency maintenance to update certificates in our ATL, DFW, JFK and LAX data centers. The updates will be applied in a rolling manner in order to maintain geo-diversity for all services and while all steps are being taken to minimize impact, customers may see impairments for the following services during the update in each site:

Core and API Voice: Calls in the process of setup may be impacted.

Core and API Messaging: Active messages will be held in queue to be delivered once the update is complete.

911: There will be no impact to 911 calls during the updates.

Portals: There will be no impact to Bandwidth portals during the updates.

For any additional clarification, please reach contact us through the bandwidth.com/support portal.
Jan 22, 15:30 EST
Completed - The scheduled maintenance has been completed.
Jan 22, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 00:00 EST
Scheduled - Bandwidth will be performing an emergency change to renew TLS certificates on SBCs in each datacenter.
Although we are doing everything possible to minimize the impact of this maintenance, active customer calls may drop in the brief period during which the certificates are renewed.
Jan 18, 12:41 EST
Jan 21, 2022
Resolved - The incident was resolved overnight. Impact of the incident ceased at 12:20AM EST and we have confirmed stability. We’re considering the incident resolved.
Jan 21, 07:33 EST
Update - We’re continuing to investigate the issue at this time and we’ll provide updates as they become available.
Jan 20, 21:58 EST
Investigating - Bandwidth is currently investigating an incident causing inbound and outbound call failures in Luxembourg. Relevant teams are engaged.
Jan 20, 20:39 EST
Completed - The scheduled maintenance has been completed.
Jan 21, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 00:04 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jan 20, 11:53 EST
Jan 20, 2022
Resolved - At this time we have confirmed stability and are considering this incident resolved.
Jan 20, 16:08 EST
Monitoring - For a brief period of time, a small sub-section of customers may have experienced unexpected call failures in our DFW data center. At this time calls are processing as expected and we continue to monitor for ongoing stability.
Jan 20, 15:07 EST
Completed - The scheduled maintenance has been completed.
Jan 20, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 20:00 EST
Scheduled - Bandwidth will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

480 - Mobile, AL
488 - Lake Charles, LA
492 - Baton Rouge, LA
526 - Fort Smith, AR
540 - El Paso, TX
544 - Lubbock, TX
546 - Amarillo, TX
550 - Abilene, TX
556 - Waco, TX
562 - Beaumont, TX
564 - Corpus Christi, TX
568 - Harlingen, TX
624 - Duluth, MN
635 - Cedar Rapids, IA
658 - Colorado Springs, CO
958 - Lincoln, NE

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jan 4, 10:21 EST
Completed - The scheduled maintenance has been completed.
Jan 20, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 23:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Jan 19, 14:08 EST
Jan 19, 2022
Completed - The scheduled maintenance has been completed.
Jan 19, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 00:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jan 18, 13:20 EST
Completed - The scheduled maintenance has been completed.
Jan 19, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 20:00 EST
Scheduled - Bandwidth will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

344 - Saginaw, MI
368 - Peoria, IL
440 - Savannah, GA
472 - Chattanooga, TN
478 - Montgomery, AL
522 - Springfield, MO
548 - Wichita Falls, TX
554 - Longview, TX

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jan 4, 10:17 EST
Jan 18, 2022
Resolved - This incident has been resolved.
Jan 18, 10:39 EST
Monitoring - Bandwidth Teams are observing expected messaging behavior. We continue to monitor for network stability.
Jan 17, 13:49 EST
Investigating - Bandwidth Teams are investigating an incident causing duplicate Toll Free and Short Code SMS messages to be sent. Customers may see an increase in 4360 error codes.
Jan 17, 12:18 EST
Jan 17, 2022
Jan 16, 2022
Completed - The scheduled maintenance has been completed.
Jan 16, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 00:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jan 12, 10:29 EST
Jan 15, 2022

No incidents reported.

Jan 14, 2022
Resolved - This incident has been resolved.
Jan 14, 23:39 EST
Monitoring - Bandwidth is monitoring for network stability with regards to DLR delivery.
Jan 14, 23:10 EST
Update - We continue to work with this Industry Vendor on this incident. Customers may see continued DLR improvement.
Jan 14, 22:06 EST
Update - We continue to work with this Industry Vendor on this incident. Customers may see intermittent DLR improvement.
Jan 14, 21:02 EST
Update - Bandwidth continues to work with this Industry Vendor and their incident impacting messaging DLR delays. We are actively engaged with this vendor to bring about a resolution.
Jan 14, 19:49 EST
Identified - Bandwidth has identified an Industry Vendor incident impacting messaging DLR delays. We are actively engaged with this vendor to bring about a resolution.
Jan 14, 18:19 EST
Resolved - This incident has been resolved.
Jan 14, 23:16 EST
Monitoring - We are observing expected delivery for MMS messages at this time. We continue to monitor for continued stability.
Jan 14, 22:03 EST
Update - We are continuing to investigate this issue.
Jan 14, 21:22 EST
Update - We are continuing to investigate this issue.
Jan 14, 20:12 EST
Investigating - Bandwidth teams are investigating delivery delays with MMS Messages. All teams are actively engaged at this time.
Jan 14, 19:26 EST
Resolved - This incident has been resolved.
Jan 14, 16:54 EST
Monitoring - Bandwidth Teams are observing expected SMS and MMS deliverability. We continue to monitor this Industry Vendor for stability.
Jan 14, 15:53 EST
Update - Bandwidth teams continue to work with this Industry Vendor. Inbound SMS and MMS are processing without delay, Outbound Messages continue to face delayed delivery.
Jan 14, 14:32 EST
Identified - Bandwidth teams continue to work with this Industry Vendor. Inbound SMS and MMS are processing without delay, Outbound Messages continue to face delayed delivery.
Jan 14, 13:30 EST
Monitoring - Bandwidth is observing expected message behavior towards this Industry Vendor. We continue to monitor for stability.
Jan 14, 13:08 EST
Update - We are continuing to work towards a resolution with the Industry Vendor.
Jan 14, 11:41 EST
Update - Bandwidth Teams and our industry vendor continue to work on this incident. At this time, we have also identified MMS messages are impacted. Both SMS and MMS messages may be delayed in delivery or experience delivery failures.
Jan 14, 10:58 EST
Identified - Bandwidth's industry vendor has identified the case of this SMS delivery delay and is working towards a resolution.
Jan 14, 10:11 EST
Investigating - Bandwidth Teams are currently investigating SMS delivery delays. All teams are actively engaged.
Jan 14, 09:34 EST
Resolved - This incident has been resolved.
Jan 14, 13:07 EST
Monitoring - Bandwidth International (fka Voxbone) teams have restored new number ordering and reconfiguration provisioning. We continue to monitor for stability.
Jan 14, 12:31 EST
Investigating - Bandwidth International (fka Voxbone) teams are currently investigating an incident impacting newly purchased numbers and number configuration changes. Newly purchased numbers may not function as expected and configurations changes will not deploy as expected. All teams are actively engaged and working on this incident.
Jan 14, 12:05 EST
Completed - The scheduled maintenance has been completed.
Jan 14, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 01:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

486 - Shreveport, LA
628 - Minneapolis, MN
953 - Tallahassee, FL

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jan 12, 10:26 EST
Completed - The scheduled maintenance has been completed.
Jan 14, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 00:00 EST
Scheduled - Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
Dec 31, 11:47 EST
Jan 13, 2022
Resolved - After continued network stability, this incident is resolved.
Jan 13, 16:51 EST
Monitoring - Bandwidth teams are observing expected call behavior and are monitoring for continued network stability.
Jan 13, 15:40 EST
Update - We continue to investigate this incident.
Jan 13, 14:32 EST
Investigating - Bandwith teams are investigating an incident with inbound calling to Canada. Specifically, customers may see call failures in the New Brunswick region. All teams are actively engaged.
Jan 13, 13:31 EST
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 01/13/2022 01:03 ET

Stop Time: 01/13/2022 09:45 ET
Jan 13, 16:49 EST
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Jan 13, 13:34 EST
Update - Update: Our carrier is continuing to isolate the cause of this incident.
Jan 13, 09:30 EST
Identified - Update: Our carrier is continuing to isolate the cause of this incident.
Jan 13, 05:34 EST
Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.
Jan 13, 01:36 EST
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 01/13/2022 04:16 ET

Stop Time: 01/13/2022 09:45 ET
Jan 13, 16:47 EST
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Jan 13, 14:01 EST
Update - We are currently working with our carrier for resolution.
Jan 13, 10:07 EST
Investigating - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Jan 13, 06:02 EST
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 01/13/2022 04:16 ET

Stop Time: 01/13/2022 09:45 ET
Jan 13, 16:46 EST
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Jan 13, 14:02 EST
Update - We are continuing to investigate this issue.
Jan 13, 10:05 EST
Update - We are currently working with our carrier for resolution.
Jan 13, 10:03 EST
Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.
Jan 13, 06:05 EST
Completed - The scheduled maintenance has been completed.
Jan 13, 05:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 01:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jan 12, 10:21 EST
Completed - The scheduled maintenance has been completed.
Jan 13, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 23:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Jan 12, 10:23 EST
Jan 12, 2022
Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 01/12/2022 01:56AM ET

Stop Time: 01/12/2022 05:46AM ET
Jan 12, 11:41 EST
Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Jan 12, 07:19 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 12, 07:07 EST
Investigating - We are currently investigating this issue.
Jan 12, 06:22 EST
Identified - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.
Jan 12, 02:23 EST