Status

All Systems Operational

Status

Under Maintenance

Status

Degraded Performance

Status

Partial Outage

Status

Major Outage

Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Bandwidth Local Market Impairment - 956 - Johnson City, TN

Update - We continue to work with our carrier to identify and resolve this issue. Further updates to be provided.
Sep 19, 13:15 EDT

Update - We continue to work with our carrier to identify and resolve this issue. Further updates to be provided.
Sep 19, 09:22 EDT

Update - We continue to work with our carrier to identify and resolve this issue. Further updates to be provided.
Sep 19, 05:19 EDT

Update - Our carrier is continuing to isolate the cause of this incident. We will continue to follow up for further updates.
Sep 19, 01:21 EDT

Update - Our carrier is continuing to isolate the cause of this incident. We will continue to follow up for further updates.
Sep 18, 21:23 EDT

Update - Our carrier is continuing to isolate the cause of this incident. We will continue to follow up for further updates.
Sep 18, 17:14 EDT

Update - Our carrier is continuing to isolate the cause of this incident. We will continue to follow up for further updates.
Sep 18, 12:46 EDT

Update - Our carrier is continuing to isolate the cause of this incident. We will continue to follow up for further updates.
Sep 18, 08:50 EDT

Update - Our carrier is continuing to isolate the cause of this incident.
Sep 18, 04:57 EDT

Update - Our carrier is continuing to isolate the cause of this incident. We will continue to follow up for further updates.
Sep 18, 00:59 EDT

Update - Update: Our carrier is continuing to isolate the cause of this incident.
Sep 17, 20:48 EDT

Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.
Sep 17, 16:34 EDT

Inbound Calling Services Operational

Inbound Calling (SIP) Operational

Inbound Calling - Canada (SIP) Operational

Toll-Free calling - Inbound (SIP) Operational

REST APIs - HTTP Voice Operational

REST APIs - SIP Voice Operational

BXML Operational

Direct Link Services (DLS) Operational

Outbound Calling Services Operational

Outbound Calling (SIP) Operational

Toll-Free calling - Outbound (SIP) Operational

REST APIs - HTTP Voice Operational

REST APIs - SIP Voice Operational

BXML Operational

Direct Link Services (DLS) Operational

Application Platform Add On Services Operational

Call Recording Operational

Transcriptions Operational

Text-to-Speech Operational

CNAM Lookup Operational

Messaging Services Operational

SMS Messaging (SMPP) Operational

MMS Messaging (MM4) Operational

Toll-Free SMS - Inbound Operational

Toll-Free SMS - Outbound Operational

International Messaging (HTTP) Operational

REST APIs - HTTP SMS Messaging Operational

REST APIs - HTTP MMS Messaging Operational

Toll Free MMS - Inbound Operational

Toll Free MMS - Outbound Operational

Number Management Services Operational

New Number Ordering Operational

Number Porting Operational

Inbound Calling - Caller ID Lookup (CNAM) Operational

Line Feature Management Operational

9-1-1 Services Operational

9-1-1 Call Routing Service Operational

9-1-1 Provisioning Service Operational

DLR (Dynamic Location Routing) Operational

SIP Trunking Operational

Local Market Status Partial Outage

120 - Portland, ME Operational

122 - Manchester, NH Operational

124 - Burlington, VT Operational

126 - Springfield, MA Operational

128 - Cambridge, MA Operational

130 - Providence, RI Operational

132 - New York City, NY Operational

133 - Poughkeepsie, NY Operational

134 - Albany, NY Operational

136 - Syracuse, NY Operational

138 - Binghamton, NY Operational

140 - Buffalo, NY Operational

220 - Pleasantville, NJ Operational

222 - Camden, NJ Operational

224 - Newark, NJ Operational

226 - Harrisburg, PA Operational

228 - Philadelphia, PA Operational

230 - Altoona, PA Operational

232 - Scranton, PA Operational

234 - Pittsburgh, PA Operational

236 - Washington, DC Operational

238 - Baltimore, MD Operational

240 - Frederick, MD Operational

244 - Roanoke, VA Operational

246 - Culpeper, VA Operational

248 - Richmond, VA Operational

250 - Lynchburg, VA Operational

252 - Norfolk, VA Operational

254 - Charleston, WV Operational

256 - Clarksburg, WV Operational

320 - Cleveland, OH Operational

322 - Youngstown, OH Operational

324 - Worthington, OH Operational

325 - Akron, OH Operational

326 - Toledo, OH Operational

328 - Dayton, OH Operational

330 - Evansville, IN Operational

332 - South Bend, IN Operational

334 - Fort Wayne, IN Operational

336 - Indianapolis, IN Operational

338 - Bloomington, IN Operational

340 - Southfield, MI Operational

342 - Marquette, MI Operational

344 - Saginaw, MI Operational

348 - Grand Rapids, MI Operational

350 - Appleton, WI Operational

354 - Madison, WI Operational

356 - Milwaukee, WI Operational

358 - Chicago, IL Operational

368 - Peoria, IL Operational

420 - Asheville, NC Operational

422 - Charlotte, NC Operational

424 - Greensboro, NC Operational

426 - Raleigh, NC Operational

428 - Wilmington, NC Operational

432 - Myrtle Beach, SC Operational

434 - Columbia, SC Operational

436 - Charleston, SC Operational

438 - Atlanta, GA Operational

440 - Savannah, GA Operational

442 - Augusta, GA Operational

446 - Macon, GA Operational

448 - Pensacola, FL Operational

452 - Jacksonville, FL Operational

454 - Gainesville, FL Operational

458 - Orlando, FL Operational

460 - Miami, FL Operational

462 - Louisville, KY Operational

468 - Memphis, TN Operational

470 - Nashville, TN Operational

472 - Chattanooga, TN Operational

474 - Knoxville, TN Operational

476 - Birmingham, AL Operational

477 - Huntsville, AL Operational

478 - Montgomery, AL Operational

480 - Mobile, AL Operational

482 - Jackson, MS Operational

486 - Shreveport, LA Operational

488 - Lake Charles, LA Operational

490 - New Orleans, LA Operational

492 - Baton Rouge, LA Operational

520 - St. Louis, MO Operational

522 - Springfield, MO Operational

524 - Kansas City, MO Operational

526 - Fort Smith, AR Operational

528 - Little Rock, AR Operational

532 - Wichita, KS Operational

534 - Topeka, KS Operational

536 - Oklahoma City, OK Operational

538 - Tulsa, OK Operational

540 - El Paso, TX Operational

542 - Midland, TX Operational

544 - Lubbock, TX Operational

546 - Amarillo, TX Operational

548 - Wichita Falls, TX Operational

550 - Abilene, TX Operational

552 - Dallas, TX Operational

554 - Longview, TX Operational

556 - Waco, TX Operational

558 - Austin, TX Operational

560 - Houston, TX Operational

562 - Beaumont, TX Operational

564 - Corpus Christi, TX Operational

566 - San Antonio, TX Operational

568 - Harlingen, TX Operational

620 - Rochester, MN Operational

624 - Duluth, MN Operational

626 - St. Cloud, MN Operational

628 - Minneapolis, MN Operational

632 - Des Moines, IA Operational

634 - Davenport, IA Operational

635 - Cedar Rapids, IA Operational

636 - Fargo, ND Operational

638 - Bismarck,ND Operational

640 - Sioux Falls, SD Operational

644 - Omaha, NE Operational

650 - Billings, MT Operational

652 - Boise, ID Operational

654 - Cheyenne, WY Operational

656 - Denver, CO Operational

658 - Colorado Springs, CO Operational

660 - Salt Lake City, UT Operational

664 - Albuquerque, NM Operational

666 - Phoenix, AZ Operational

668 - Tucson, AZ Operational

670 - Eugene, OR Operational

672 - Portland, OR Operational

674 - Seattle, WA Operational

676 - Spokane, WA Operational

720 - Reno, NV Operational

721 - Las Vegas, NV Operational

722 - San Francisco, CA Operational

724 - Chico, CA Operational

726 - Sacramento, CA Operational

728 - Fresno, CA Operational

730 - Los Angeles, CA Operational

732 - San Diego, CA Operational

734 - Bakersfield, CA Operational

736 - Monterey, CA Operational

738 - Stockton, CA Operational

740 - San Luis Obispo, CA Operational

920 - New Haven, CT Operational

922 - Cincinnati, OH Operational

923 - Mansfield, OH Operational

924 - Erie, PA Operational

927 - Harrisonburg, VA Operational

928 - Charlottesville, VA Operational

949 - Fayetteville, NC Operational

951 - Rocky Mount, NC Operational

952 - Tampa, FL Operational

953 - Tallahassee, FL Operational

956 - Johnson City, TN Partial Outage

958 - Lincoln, NE Operational

973 - Palm Springs, CA Operational

974 - Rochester, NY Operational

Support Operational

Phone Support Operational

Ticketing Support Operational

Help Center Operational

Portals Operational

Bandwidth Dashboard Operational

Application Platform Dashboard Operational

9-1-1 Dashboard Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Local Market Maintenance - 554 - Longview, TX Sep 20, 00:00-06:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

554 - Longview, TX

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on Aug 26, 09:53 EDT

SMS Messaging Maintenance - LAX Sep 20, 00:00-02:00 EDT

Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Sep 6, 15:07 EDT

Local Market Maintenance - Multiple Markets Sep 21, 07:00-19:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
338 - Bloomington, IN
922 - Cincinnati, OH
927 - Harrisonburg, VA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Sep 19, 08:54 EDT

Local Market Maintenance - 338 - Bloomington, IN Sep 22, 00:00-05:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

338 - Bloomington, IN

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on Sep 19, 08:54 EDT

Local Market Maintenance - 526 - Fort Smith, AR Sep 23, 00:00-06:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

526 - Fort Smith, AR

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on Sep 5, 14:45 EDT

Local Market Maintenance - 344 - Saginaw, MI Sep 23, 01:00-07:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

344 - Saginaw, MI

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on Sep 19, 08:54 EDT

Local Market Maintenance - Multiple Markets Sep 24, 00:00-05:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Sep 9, 09:04 EDT

Local Market Maintenance - 526 - Fort Smith, AR Sep 24, 00:00-06:00 EDT

Local Market Maintenance - 342 - Marquette, MI Sep 24, 00:00-06:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

342 - Marquette, MI

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on Sep 18, 07:42 EDT

Local Market Maintenance - 344 - Saginaw, MI Sep 24, 01:00-07:00 EDT

Messaging Maintenance - Toll Free SMS Sep 26, 01:00-03:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Posted on Sep 11, 14:11 EDT

Local Market Maintenance - 344 - Saginaw, MI Sep 27, 01:00-07:00 EDT

Local Market Maintenance - 338 - Bloomington, IN Sep 27, 04:00-08:00 EDT

Local Market Maintenance - Multiple Markets Sep 28, 07:00-19:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

244 - Roanoke, VA
250 - Lynchburg, VA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Sep 9, 09:04 EDT

EVS (911) Maintenance - DFW Data Center Oct 2, 00:00-02:00 EDT

Bandwidth will be performing network maintenance in our DFW data center. To eliminate potential for impact, customers should be prepared to route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the DFW data center.

Emergency (911) Voice Calling: Bandwidth advises that customers route all calls through the ATL data center.

There will be no impact to 911 provisioning during this maintenance.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Sep 11, 14:32 EDT

Messaging Maintenance - Toll Free SMS Oct 3, 01:00-03:00 EDT

Local Market Maintenance - Multiple Markets Oct 4, 03:00-08:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

636 - Fargo, ND
650 - Billings, MT
654 - Cheyenne, WY

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Sep 9, 09:04 EDT

Local Market Maintenance - 620 - Rochester, MN Oct 4, 03:00-08:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

620 - Rochester, MN

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on Sep 6, 15:20 EDT

Local Market Maintenance - Multiple Markets Oct 5, 07:00-19:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

244 - Roanoke, VA
250 - Lynchburg, VA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Sep 9, 09:04 EDT

Local Market Maintenance - 620 - Rochester, MN Oct 7, 03:00-08:00 EDT

Local Market Maintenance - Multiple Markets Oct 7, 03:00-08:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

636 - Fargo, ND
650 - Billings, MT
654 - Cheyenne, WY

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Sep 11, 14:12 EDT

EVS (911) Maintenance - ATL Data Center Oct 9, 00:00-02:00 EDT

Bandwidth will be performing network maintenance in our ATL data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the ATL data center.

Emergency (911) Voice Calling: Bandwidth advises that customers route all calls through the DFW data center.

There will be no impact to 911 provisioning during this maintenance.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Sep 11, 14:32 EDT

Local Market Maintenance - 342 - Marquette, MI Oct 10, 00:00-06:00 EDT

Messaging Maintenance - Toll Free SMS Oct 10, 01:00-03:00 EDT

Past Incidents

Sep 19, 2019

Messaging Maintenance - Toll Free SMS

Completed - The scheduled maintenance has been completed.
Sep 19, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 22:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Sep 18, 07:42 EDT

Messaging Maintenance - SMS

Completed - The scheduled maintenance has been completed.
Sep 19, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 02:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Sep 6, 15:20 EDT

Local Market Maintenance - 442 - Augusta, GA

Completed - The scheduled maintenance has been completed.
Sep 19, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 00:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

442 - Augusta, GA

We do not anticipate any service disruption to outbound calling during this maintenance.
Sep 6, 15:20 EDT

Messaging Maintenance - Toll Free SMS

Completed - The scheduled maintenance has been completed.
Sep 19, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 01:00 EDT

Sep 18, 2019

Bandwidth Local Market Impairment - LATA 526 (Fort Smith, AR)

Resolved - Final: Our carrier has completed and verified the fiber repair and Bandwidth can confirm all services are restored and stable. This incident is being resolved.

First Outage Start Time: 9-17-2019 9:30 AM ET
First Outage Stop Time: 9-17-2019 9:20 PM ET

Second Outage Start Time: 9-18-2019 1:35 AM ET
Second Outage Stop Time: 9-18-2019 3:40 AM ET
Sep 18, 11:46 EDT

Monitoring - Carrier has completed work and we are seeing services restored. We will monitor this service for stability prior to placing this issue to resolved
Sep 18, 06:08 EDT

Identified - Our carrier has identified a fiber cut and is working to complete repairs.
Sep 18, 02:23 EDT

Local Market Maintenance - 522 - Springfield, MO

Completed - The scheduled maintenance has been completed.
Sep 18, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 01:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 11, 14:13 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

522 - Springfield, MO

We do not anticipate any service disruption to outbound calling during this maintenance.
Sep 11, 14:11 EDT

Local Market Maintenance - Multiple Markets

Completed - The scheduled maintenance has been completed.
Sep 18, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 01:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Sep 6, 15:20 EDT

SMS Messaging Maintenance - DFW

Completed - The scheduled maintenance has been completed.
Sep 18, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 00:00 EDT

Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.

All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Sep 6, 15:07 EDT

Bandwidth Local Market Impairment - LATA 526 (Fort Smith, AR)

Resolved - Our carrier has completed all necessary repairs (fiber cut/equipment failure) and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 9-17-2019 9:30 AM ET
Stop Time: 9-17-2019 9:20 PM ET
Sep 18, 01:21 EDT

Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Sep 17, 21:55 EDT

Update - Update: Our carrier has identified the location of the fiber cut and has dispatched crews to complete repairs.
Sep 17, 17:52 EDT

Update - Our carrier has identified a fiber cut and is working to complete repairs.

We will continue to update, Thank You for your patience.
Sep 17, 13:42 EDT

Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Sep 17, 09:45 EDT

Sep 17, 2019

Bandwidth Local Market Impairment - 434 -Columbia, SC

Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 9/16/2019 - 10:55 AM ET

Stop Time: 9/17/2019 - 10:14 AM ET
Sep 17, 19:04 EDT

Identified - Update: Our carrier has identified an issue causing network impairment and we are actively troubleshooting to correct the issue.
Sep 17, 14:26 EDT

Update - We continue to follow up with our carrier while they work to isolate the cause of this incident.
Sep 17, 10:02 EDT

Update - We continue to follow up with our carrier while they work to isolate the cause of this incident.
Sep 17, 05:33 EDT

Update - We continue to follow up with our carrier while they work to isolate the cause of this incident.
Sep 17, 01:28 EDT

Update - Our carrier is continuing to isolate the cause of this incident.
Sep 16, 21:23 EDT

Update - We are experiencing an issue on the Bandwidth network affecting Local Inbound and Long Distance calls to your customers in this area. Outbound calling is not impacted.
We are currently working with our carrier for resolution.
Sep 16, 17:06 EDT

Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution.
Sep 16, 16:13 EDT

Local Market Maintenance - 344 - Saginaw, MI

Completed - The scheduled maintenance has been completed.
Sep 17, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 01:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

344 - Saginaw, MI

We do not anticipate any service disruption to outbound calling during this maintenance.
Aug 26, 09:53 EDT

Local Market Maintenance - 338 - Bloomington, IN

Completed - The scheduled maintenance has been completed.
Sep 17, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 00:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

338 - Bloomington, IN

We do not anticipate any service disruption to outbound calling during this maintenance.
Sep 5, 14:45 EDT

SMS Messaging Maintenance - DFW/LAX

Completed - The scheduled maintenance has been completed.
Sep 17, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 00:00 EDT

Scheduled - Bandwidth will be performing maintenance on our messaging platform. While all necessary steps are being taken to prevent service disruption, there will be a brief delay in SMS messaging in DFW and LAX. Binds to both data centers will bounce at separate times but messages will be queued and delivered once the data centers come back online.
Sep 6, 14:58 EDT

Sep 16, 2019

Support & Ticketing Portal

Resolved - We have seen our Support and Ticketing portal stabilize and consider this incident resolved.
Sep 16, 16:12 EDT

Monitoring - Bandwidth is seeing latency reduce on our Support and Ticketing portal. Our vendor continues to see recovery as well. Together we will continue to monitor this incident to ensure a full recovery.
Sep 16, 15:35 EDT

Identified - Our vendor has identified the source of latency with the Support and Ticketing Portal. All teams are actively working to resolve this incident. If you need assistance, please call us at 855-864-7776.
Sep 16, 15:01 EDT

Investigating - Bandwidth is investigating a service incident resulting in latency in our Support and Ticketing Portal. We have engaged all appropriate teams. If you need assistance, please call us at 855-864-7776.
Sep 16, 14:21 EDT

Local Market Maintenance - 526 - Fort Smith, AR

Completed - The scheduled maintenance has been completed.
Sep 16, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 01:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

526 - Fort Smith, AR

We do not anticipate any service disruption to outbound calling during this maintenance.
Aug 26, 09:53 EDT

Local Market Maintenance - Multiple Markets

Completed - The scheduled maintenance has been completed.
Sep 16, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 01:00 EDT

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

Support & Ticketing Portal

Resolved - We have seen our Support and Ticketing portal stabilize and consider this incident resolved.
Sep 13, 14:22 EDT

Update - Bandwidth remains engaged with our Support and Ticketing Portal vendor while they work to identify the source of latency. If you need assistance, please call us at 855-864-7776.
Sep 13, 13:05 EDT

Investigating - Bandwidth is investigating a service incident resulting in latency in our Support and Ticketing Portal. We have engaged all appropriate team. If you need assistance, please call us at 855-864-7776.
Sep 13, 11:53 EDT

Network Maintenance - ATL Data Center

Completed - The scheduled maintenance has been completed.
Sep 13, 02:52 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 00:00 EDT

Update - This maintenance has been rescheduled to the following maintenance window:

September 13, 2019 00:00 - 06:00 ET.
Sep 5, 10:48 EDT

Update - Due to the potential for inclement weather, we are postponing this maintenance.

The new maintenance window is as follows:

September 18, 2019 00:00 - 06:00 ET.
Sep 4, 11:10 EDT

Scheduled - Bandwidth will be performing network maintenance in our ATL data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the ATL data center.

Inbound Voice (origination) calls: We anticipate service disruption for a small portion of inbound calls in the following local markets:

244 - Roanoke, VA
332 - South Bend, IN
350 - Appleton, WI
420 - Asheville, NC
428 - Wilmington, NC
432 - Myrtle Beach, SC
442 - Augusta, GA
534 - Topeka, KS

Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

Emergency (911) Voice Calling: Bandwidth advises that customers route all calls through the DFW data center.

Direct Link Services (DLS): Bandwidth advises that customers route all traffic through their geo-redundant site during this maintenance window to eliminate any potential impact.

The following services will not be impacted during the maintenance:
SMS/MMS Messaging
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Aug 27, 12:09 EDT

Sep 12, 2019

Messaging Maintenance - SMS

Completed - The scheduled maintenance has been completed.
Sep 12, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 02:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Sep 11, 14:12 EDT

Local Market Maintenance - 620 - Rochester, MN

Completed - The scheduled maintenance has been completed.
Sep 12, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 01:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

620 - Rochester, MN

We do not anticipate any service disruption to outbound calling during this maintenance.
Sep 5, 14:45 EDT

Messaging Maintenance - Toll Free SMS

Completed - The scheduled maintenance has been completed.
Sep 12, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 01:00 EDT

Sep 11, 2019

Local Market Maintenance - 522 - Springfield, MO

Completed - The scheduled maintenance has been completed.
Sep 11, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 01:01 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

522 - Springfield, MO

We do not anticipate any service disruption to outbound calling during this maintenance.
Aug 26, 09:53 EDT

Network Maintenance - DFW Data Center

Completed - The scheduled maintenance has been completed.
Sep 11, 03:24 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 00:00 EDT

Scheduled - Bandwidth will be performing network maintenance in our DFW data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the DFW data center.

Inbound Voice (origination) calls: We anticipate service disruption for a small portion of inbound calls in the following local markets:

338 - Bloomington, IN
344 - Saginaw, MI
368 - Peoria, IL
440 - Savannah, GA
446 - Macon, GA
448 - Pensacola, FL
454 - Gainesville, FL
472 - Chattanooga, TN
477 - Huntsville, AL
478 - Montgomery, AL
480 - Mobile, AL
488 - Lake Charles, LA
492 - Baton Rouge, LA
522 - Springfield, MO
526 - Fort Smith, AR
540 - El Paso, TX
544 - Lubbock, TX
546 - Amarillo, TX
548 - Wichita Falls, TX
550 - Abilene, TX
554 - Longview, TX
556 - Waco, TX
562 - Beaumont, TX
564 - Corpus Christi, TX
568 - Harlingen, TX
624 - Duluth, MN
634 - Davenport, IA
635 - Cedar Rapids, IA
638 - Bismarck,ND
640 - Sioux Falls, SD
644 - Omaha, NE
658 - Colorado Springs, CO
953 - Tallahassee, FL
958 - Lincoln, NE

Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

Emergency (911) Voice Calling: Bandwidth advises that customers route all calls through the ATL data center.

SMS/MMS Messaging: We advise customers to point their outbound message traffic to our LAX data center to avoid any service disruption.

Direct Link Services (DLS): Bandwidth advises that customers route all traffic through their geo-redundant site during this maintenance window to eliminate any potential impact.

The following services will not be impacted during the maintenance:
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Aug 30, 12:21 EDT

Sep 10, 2019

Network Incident, Atlanta Data Center

Resolved - Bandwidth has seen continued stabilization in our Atlanta Data Center and Canadian origination. We now consider this issue resolved.
Sep 10, 11:31 EDT

Monitoring - Bandwidth has resolved the incident affecting DLS customers in our Atlanta Data Center. The issues impacting Canadian origination have also been resolved. We are continuing to monitor for further stabilization.
Sep 10, 10:30 EDT

Investigating - Bandwidth is investigating an incident in our Atlanta Data Center impacting customers who connect via DLS. Additionally, we are investigating an impact to Canadian Origination calling. All Teams are engaged.
Sep 10, 09:59 EDT

Local Market Maintenance - 344 - Saginaw, MI

Completed - The scheduled maintenance has been completed.
Sep 10, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 01:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

344 - Saginaw, MI

We do not anticipate any service disruption to outbound calling during this maintenance.
Aug 20, 08:22 EDT

DLS Maintenance - ATL Data Center

Completed - The scheduled maintenance has been completed.
Sep 10, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 00:00 EDT

Scheduled - Bandwidth will be performing maintenance in our ATL data center. While we are taking necessary steps to reduce impact to services, Bandwidth advises that customers route DLS services to their geo-redundant link to avoid any service interruption.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Aug 30, 13:17 EDT

Sep 9, 2019

Local Market Maintenance - 554 - Longview, TX

Completed - The scheduled maintenance has been completed.
Sep 9, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 00:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

554 - Longview, TX

We do not anticipate any service disruption to outbound calling during this maintenance.
Aug 20, 08:22 EDT

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

Messaging Maintenance - Toll Free SMS

Completed - The scheduled maintenance has been completed.
Sep 6, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 22:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free messages may be encountered.
Sep 4, 09:09 EDT

Local Market Maintenance - 526 - Fort Smith, AR

Completed - The scheduled maintenance has been completed.
Sep 6, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 00:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

526 - Fort Smith, AR

We do not anticipate any service disruption to outbound calling during this maintenance.
Aug 20, 08:22 EDT

Local Market Maintenance - 344 - Saginaw, MI

Completed - The scheduled maintenance has been completed.
Sep 6, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 00:01 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

344 - Saginaw, MI

We do not anticipate any service disruption to outbound calling during this maintenance.
Sep 5, 14:45 EDT

Local Market Maintenance - 250 - Lynchburg, VA

Completed - The scheduled maintenance has been completed.
Sep 6, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 00:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

250 - Lynchburg, VA

We do not anticipate any service disruption to outbound calling during this maintenance.
Aug 20, 08:21 EDT

Sep 5, 2019

Local Market Maintenance - Multiple Markets

Completed - The scheduled maintenance has been completed.
Sep 5, 07:02 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 01:00 EDT

Messaging Maintenance - Toll Free SMS

Completed - The scheduled maintenance has been completed.
Sep 5, 07:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 22:00 EDT

Local Market Maintenance - 344 - Saginaw, MI

Completed - The scheduled maintenance has been completed.
Sep 5, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 01:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

344 - Saginaw, MI

We do not anticipate any service disruption to outbound calling during this maintenance.
Sep 4, 09:09 EDT

Local Market Maintenance - 442 - Augusta, GA

Completed - The scheduled maintenance has been completed.
Sep 5, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 00:00 EDT

Local Market Maintenance - 442 - Augusta, GA

Completed - The scheduled maintenance has been completed.
Sep 5, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 00:00 EDT

Status

All Systems Operational

Status

Under Maintenance

Status

Degraded Performance

Status

Partial Outage

Status

Major Outage

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