Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages,
scheduled maintenance, and general notices with real-time updates.
Bandwidth will be performing scheduled maintenance in the Germany data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Germany data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Bandwidth advises customers connecting exclusively to the Germany data center to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services. Posted on
Aug 21, 2026 - 12:54 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
Aug 26, 2026 - 10:12 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered. Posted on
Sep 01, 2026 - 13:43 EDT
Bandwidth will be performing scheduled maintenance in the Singapore data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Singapore data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Bandwidth advises customers connecting exclusively to the Singapore data center to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services. Posted on
Aug 27, 2026 - 09:20 EDT
Bandwidth will be performing scheduled maintenance in the Australia data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Australia data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Bandwidth advises customers connecting exclusively to the Australia data center to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services. Posted on
Aug 27, 2026 - 09:22 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
Aug 26, 2026 - 10:13 EDT
Bandwidth will be performing scheduled maintenance in the Germany data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Germany data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Bandwidth advises customers connecting exclusively to the Germany data center to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services. Posted on
Sep 01, 2026 - 09:42 EDT
Bandwidth will be performing scheduled maintenance in the Belgium data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Belgium data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Bandwidth advises customers connecting exclusively to the Belgium data center to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services. Posted on
Sep 01, 2026 - 10:09 EDT
Bandwidth will be performing network maintenance in our Vancouver Canada (YVR) data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the YVR data center.
Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal. Posted on
Sep 01, 2026 - 10:30 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
Aug 26, 2026 - 10:14 EDT
Bandwidth will be performing network maintenance in our YYZ data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the YYZ data center.
Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal. Posted on
Sep 01, 2026 - 10:34 EDT
Bandwidth will be performing network maintenance in our ATL data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the ATL data center.
Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal. Posted on
Sep 01, 2026 - 10:36 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
Aug 26, 2026 - 10:16 EDT
Bandwidth will be performing network maintenance in our DFW data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the DFW data center.
Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal. Posted on
Sep 01, 2026 - 10:39 EDT
Bandwidth will be performing network maintenance in our JFK data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the JFK data center.
Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal. Posted on
Sep 01, 2026 - 10:43 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
Aug 26, 2026 - 10:17 EDT
Bandwidth will be performing network maintenance in our ATL data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the ATL data center.
Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal. Posted on
Sep 01, 2026 - 10:46 EDT
Resolved -
This incident has been resolved.
Sep 1, 13:29 EDT
Identified -
Teams have identified the source of this incident and are working to restore expected network behavior.
Sep 1, 12:53 EDT
Investigating -
Bandwidth teams are investigating an incident where outbound calls are receiving an unexpected 404 error code. As a result, these calls are failing to connect as expected.
Sep 1, 12:15 EDT
Resolved -
Final: Our carrier has completed all necessary repairs (SSL certificate update) and Bandwidth can confirm all services are restored. This incident is being resolved.
Start Time: 2026-09-01 07:11:00 UTC
End Time: 2026-09-01 08:55:00 UTC
Sep 1, 07:11 EDT
Monitoring -
We have observed services in Thailand have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Sep 1, 06:09 EDT
Investigating -
We are investigating a network impairment in Thailand with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
Sep 1, 04:40 EDT
Resolved -
This incident has been resolved.
Sep 1, 00:29 EDT
Monitoring -
Teams are observing expected network behavior and will monitor for stability
Aug 31, 23:15 EDT
Identified -
Bandwidth teams have identified a network condition impacting a small subset of voice calls transversing our DFW datacenter. These calls may not complete as expected.
Aug 31, 22:28 EDT
Resolved -
This incident has been resolved.
Aug 31, 17:13 EDT
Monitoring -
Teams are observing expected delivery. We will monitor for stability.
Aug 31, 14:16 EDT
Identified -
Bandwidth teams have identified an off network event in which SMS messages destined to T-Mobile subscribers may experience irregular delivery with inconsistent delivery times.
Aug 31, 13:05 EDT
Resolved -
For a brief period of time, some Toll Free port orders were delayed in provisioning due to network condition with a industry partner. At this time provisioning activities are processing as expected.
Aug 31, 11:46 EDT
Resolved -
For a brief period of time, a sub-set of Toll Free Origination voice traffic was unable to complete due to an off-network incident. This incident has been resolved and we are observing expected network behavior.
Aug 28, 11:54 EDT
Completed -
The scheduled maintenance has been completed.
Aug 27, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Jul 10, 16:02 EDT
Resolved -
For a brief period of time a subset of customer traffic, with a specific account settings were until not route traffic as expected. Teams have resolved this incident and are observing expected traffic behaviors.
Aug 26, 14:23 EDT
Completed -
The scheduled maintenance has been completed.
Aug 26, 02:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 00:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Aug 21, 15:01 EDT
Completed -
The scheduled maintenance has been completed.
Aug 23, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 03:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.
Aug 21, 09:13 EDT
Resolved -
This incident has been resolved.
Aug 20, 17:39 EDT
Monitoring -
Teams are observing expected port order behavior. We will monitor for stability.
Aug 20, 14:10 EDT
Investigating -
Bandwidth teams have identified an off-network incident impacting the timely activation of port orders for some off net numbers. These orders may not activate at the expected time. Teams are working with the impacted carrier to bring about expected order activations.
Aug 20, 10:05 EDT
Resolved -
This incident has been resolved.
Aug 20, 09:13 EDT
Identified -
Teams have identified the source of this incident and are working to restore expected visibility.
Aug 20, 08:55 EDT
Investigating -
Bandwidth teams are investigating an incident impacting the visibility of some 10DLC campaigns in the App Store teams are working to restore expected App and campaign behavior
Aug 20, 08:17 EDT
Completed -
The scheduled maintenance has been completed.
Aug 20, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 00:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Aug 14, 13:31 EDT
Completed -
The scheduled maintenance has been completed.
Aug 20, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Jul 10, 16:01 EDT
Completed -
The scheduled maintenance has been completed.
Aug 19, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 00:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Aug 14, 13:29 EDT
Resolved -
For a brief period of time, number orders in the Bandwidth App were delayed or failed to complete. This incident has been resolved.
Aug 19, 07:16 EDT
Resolved -
This incident has been resolved.
Aug 18, 10:08 EDT
Update -
Teams continue to investigate this incident and have determined it’s isolated to messages to the carrier Symbio.
Aug 18, 07:33 EDT
Update -
We are continuing to investigate this issue.
Aug 18, 03:59 EDT
Investigating -
Bandwidth teams are investigating an incident impacting some inbound and outbound messages via a specific carrier. Teams are working to restore expected network performance.
Aug 18, 03:57 EDT
Completed -
The scheduled maintenance has been completed.
Aug 18, 06:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 02:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Aug 7, 12:55 EDT
Completed -
The scheduled maintenance has been completed.
Aug 18, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 00:00 EDT
Scheduled -
Bandwidth will be performing scheduled maintenance in the Los Angeles data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Los Angeles data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Bandwidth advises customers connecting exclusively to the Los Angeles data center to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
Jul 27, 10:52 EDT