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Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Messaging Maintenance - SMS
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 01:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Local Market Maintenance - Multiple Markets
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 23:01 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

220 - Pleasantville, NJ
338 - Bloomington, IN
344 - Saginaw, MI
620 - Rochester, MN
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Inbound Calling Services Operational
Inbound Calling (SIP) Operational
Inbound Calling - Canada (SIP) Operational
Toll-Free calling - Inbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Outbound Calling Services Operational
Outbound Calling (SIP) Operational
Toll-Free calling - Outbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Application Platform Add On Services Operational
Call Recording Operational
Transcriptions Operational
Text-to-Speech Operational
CNAM Lookup Operational
Messaging Services Under Maintenance
SMS Messaging (SMPP) Under Maintenance
MMS Messaging (MM4) Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
International Messaging (HTTP) Operational
REST APIs - HTTP SMS Messaging Under Maintenance
REST APIs - HTTP MMS Messaging Operational
Toll Free MMS - Inbound Operational
Toll Free MMS - Outbound Operational
International A2P Messaging Operational
International A2P Platform (SMPP) Operational
International A2P Platform (HTTP) Operational
International A2P Messaging Regional Connectivity Operational
Latin America Operational
APAC Operational
Europe Operational
Middle East & Africa Operational
Number Management Services Operational
New Number Ordering Operational
Number Porting Operational
Inbound Calling - Caller ID Lookup (CNAM) Operational
Line Feature Management ? Operational
9-1-1 Services Operational
9-1-1 Call Routing Service Operational
9-1-1 Provisioning Service Operational
DLR (Dynamic Location Routing) Operational
Direct Network Connection Operational
Network Expansion Service (NES) Operational
Inbound Direct Link Services (DLS) Operational
Outbound Direct Link Services (DLS) Operational
Virtual (cloud) Connection Service Operational
WebRTC Operational
SIP Trunking Operational
Local Market Status ? Under Maintenance
120 - Portland, ME Operational
122 - Manchester, NH Operational
124 - Burlington, VT Operational
126 - Springfield, MA Operational
128 - Cambridge, MA Operational
130 - Providence, RI Operational
132 - New York City, NY Operational
133 - Poughkeepsie, NY Operational
134 - Albany, NY Operational
136 - Syracuse, NY Operational
138 - Binghamton, NY Operational
140 - Buffalo, NY Operational
220 - Pleasantville, NJ Under Maintenance
222 - Camden, NJ Operational
224 - Newark, NJ Operational
226 - Harrisburg, PA Operational
228 - Philadelphia, PA Operational
230 - Altoona, PA Operational
232 - Scranton, PA Operational
234 - Pittsburgh, PA Operational
236 - Washington, DC Operational
238 - Baltimore, MD Operational
240 - Frederick, MD Operational
244 - Roanoke, VA Operational
246 - Culpeper, VA Operational
248 - Richmond, VA Operational
250 - Lynchburg, VA Operational
252 - Norfolk, VA Operational
254 - Charleston, WV Operational
256 - Clarksburg, WV Operational
320 - Cleveland, OH Operational
322 - Youngstown, OH Operational
324 - Worthington, OH Operational
325 - Akron, OH Operational
326 - Toledo, OH Operational
328 - Dayton, OH Operational
330 - Evansville, IN Operational
332 - South Bend, IN Operational
334 - Fort Wayne, IN Operational
336 - Indianapolis, IN Operational
338 - Bloomington, IN Under Maintenance
340 - Southfield, MI Operational
342 - Marquette, MI Operational
344 - Saginaw, MI Under Maintenance
348 - Grand Rapids, MI Operational
350 - Appleton, WI Operational
354 - Madison, WI Operational
356 - Milwaukee, WI Operational
358 - Chicago, IL Operational
368 - Peoria, IL Operational
420 - Asheville, NC Operational
422 - Charlotte, NC Operational
424 - Greensboro, NC Operational
426 - Raleigh, NC Operational
428 - Wilmington, NC Operational
432 - Myrtle Beach, SC Operational
434 - Columbia, SC Operational
436 - Charleston, SC Operational
438 - Atlanta, GA Operational
440 - Savannah, GA Operational
442 - Augusta, GA Operational
446 - Macon, GA Operational
448 - Pensacola, FL Operational
452 - Jacksonville, FL Operational
454 - Gainesville, FL Operational
458 - Orlando, FL Operational
460 - Miami, FL Operational
462 - Louisville, KY Operational
468 - Memphis, TN Operational
470 - Nashville, TN Operational
472 - Chattanooga, TN Operational
474 - Knoxville, TN Operational
476 - Birmingham, AL Operational
477 - Huntsville, AL Operational
478 - Montgomery, AL Operational
480 - Mobile, AL Operational
482 - Jackson, MS Operational
486 - Shreveport, LA Operational
488 - Lake Charles, LA Operational
490 - New Orleans, LA Operational
492 - Baton Rouge, LA Operational
520 - St. Louis, MO Operational
522 - Springfield, MO Operational
524 - Kansas City, MO Operational
526 - Fort Smith, AR Operational
528 - Little Rock, AR Operational
532 - Wichita, KS Operational
534 - Topeka, KS Operational
536 - Oklahoma City, OK Operational
538 - Tulsa, OK Operational
540 - El Paso, TX Operational
542 - Midland, TX Operational
544 - Lubbock, TX Operational
546 - Amarillo, TX Operational
548 - Wichita Falls, TX Operational
550 - Abilene, TX Operational
552 - Dallas, TX Operational
554 - Longview, TX Operational
556 - Waco, TX Operational
558 - Austin, TX Operational
560 - Houston, TX Operational
562 - Beaumont, TX Operational
564 - Corpus Christi, TX Operational
566 - San Antonio, TX Operational
568 - Harlingen, TX Operational
620 - Rochester, MN Under Maintenance
624 - Duluth, MN Operational
626 - St. Cloud, MN Operational
628 - Minneapolis, MN Operational
632 - Des Moines, IA Operational
634 - Davenport, IA Operational
635 - Cedar Rapids, IA Operational
636 - Fargo, ND Operational
638 - Bismarck,ND Operational
640 - Sioux Falls, SD Operational
644 - Omaha, NE Operational
650 - Billings, MT Operational
652 - Boise, ID Operational
654 - Cheyenne, WY Operational
656 - Denver, CO Operational
658 - Colorado Springs, CO Operational
660 - Salt Lake City, UT Operational
664 - Albuquerque, NM Operational
666 - Phoenix, AZ Operational
668 - Tucson, AZ Operational
670 - Eugene, OR Operational
672 - Portland, OR Operational
674 - Seattle, WA Operational
676 - Spokane, WA Operational
720 - Reno, NV Operational
721 - Las Vegas, NV Operational
722 - San Francisco, CA Operational
724 - Chico, CA Operational
726 - Sacramento, CA Operational
728 - Fresno, CA Operational
730 - Los Angeles, CA Operational
732 - San Diego, CA Operational
734 - Bakersfield, CA Operational
736 - Monterey, CA Operational
738 - Stockton, CA Operational
740 - San Luis Obispo, CA Operational
920 - New Haven, CT Operational
922 - Cincinnati, OH Under Maintenance
923 - Mansfield, OH Operational
924 - Erie, PA Operational
927 - Harrisonburg, VA Operational
928 - Charlottesville, VA Operational
949 - Fayetteville, NC Operational
951 - Rocky Mount, NC Operational
952 - Tampa, FL Operational
953 - Tallahassee, FL Operational
956 - Johnson City, TN Operational
958 - Lincoln, NE Operational
973 - Palm Springs, CA Operational
974 - Rochester, NY Operational
Support Operational
Phone Support Operational
Ticketing Support Operational
Help Center Operational
Portals Operational
Bandwidth Dashboard Operational
Application Platform Dashboard Operational
9-1-1 Dashboard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Messaging Maintenance (V2 SMS) Mar 12, 00:00-01:00 EST
Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
Posted on Mar 2, 13:03 EST
Bandwidth Dashboard Maintenance Mar 15, 00:00-02:00 EST
Bandwidth will be performing maintenance on the Bandwidth Dashboard. While all steps are being taken to reduce impact to services, we anticipate that during a small portion of the maintenance, customers may be unable to create new SIP Credentials, or modify/delete existing SIP Credentials.

We do not anticipate any impact to voice calls during this maintenance.
Posted on Mar 2, 16:40 EST
Past Incidents
Mar 9, 2021
EVS (911) Maintenance - ATL Data Center
Completed - The scheduled maintenance has been completed.
Mar 9, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 00:00 EST
Scheduled - Bandwidth will be performing network EVS (911) maintenance in our ATL data center. While all steps have been taken to minimize impact to calls, Bandwidth advises that customers route all EVS (911) calls through the DFW data center for the duration of the maintenance to ensure no interruption in service.

There will be no impact to 911 provisioning during this maintenance.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Feb 18, 16:33 EST
Mar 8, 2021
Bandwidth Local Market Impairment - LATA: 568 (Harlingen, TX)
Resolved - Final: Our carrier has completed all necessary repairs (fiber cut/equipment failure) and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 03/07/2021 05:13 ET
Stop Time: 03/07/2021 06:46 ET
Mar 8, 01:46 EST
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Mar 7, 22:19 EST
Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.
Mar 7, 18:30 EST
Mar 7, 2021
Mar 6, 2021
Local Market Maintenance - 220 - Pleasantville, NJ
Completed - The scheduled maintenance has been completed.
Mar 6, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 01:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

220 - Pleasantville, NJ

We do not anticipate any service disruption to outbound calling during this maintenance.
Mar 5, 15:36 EST
Mar 5, 2021
MMS Delivery Delays
Resolved - MMS is completing as normal. This is incident is resolved.
Mar 5, 18:39 EST
Monitoring - Our vendor has implemented a fix. We are seeing MMS complete without delay and will continue to monitor.
Mar 5, 17:44 EST
Identified - Our vendor has identified the cause of MMS delays and is working to fully restore traffic.
Mar 5, 17:04 EST
Investigating - Customers may be experiencing MMS delivery delays. We are working with our vendor toward resolution.
Mar 5, 16:35 EST
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Mar 5, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 23:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

220 - Pleasantville, NJ
526 - Fort Smith, AR

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Mar 4, 12:42 EST
DLS Maintenance - ATL Data Center
Completed - The scheduled maintenance has been completed.
Mar 5, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 00:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance in our ATL data center. While we are taking necessary steps to reduce impact to services, Bandwidth advises that customers route DLS services to their geo-redundant link to avoid any service interruption.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Mar 4, 12:45 EST
EVS (911) Maintenance - DFW Data Center
Completed - The scheduled maintenance has been completed.
Mar 5, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 00:00 EST
Scheduled - Bandwidth will be performing network EVS (911) maintenance in our DFW data center. While all steps have been taken to minimize impact to calls, Bandwidth advises that customers route all EVS (911) calls through the ATL data center for the duration of the maintenance to ensure no interruption in service.

There will be no impact to 911 provisioning during this maintenance.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Feb 18, 16:31 EST
Mar 4, 2021
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Mar 4, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 00:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
338 - Bloomington, IN
640 - Sioux Falls, SD
922 - Cincinnati, OH
923 - Mansfield, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Mar 3, 12:20 EST
Mar 3, 2021
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Mar 3, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 00:03 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
550 - Abilene, TX
640 - Sioux Falls, SD
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Mar 2, 13:00 EST
Mar 2, 2021
Bandwidth Local Market Impairment - LATA 420: Asheville,NC
Resolved - Final: Carrier has confirmed that services are up and running. Full testing concluded.

Start Time: 7:43 AM ET
Stop Time: 1:58 PM ET
Mar 2, 16:44 EST
Update - We are continuing to investigate this issue.
Mar 2, 13:23 EST
Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.
Mar 2, 08:18 EST
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Mar 2, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 00:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

220 - Pleasantville, NJ
526 - Fort Smith, AR
640 - Sioux Falls, SD

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Mar 1, 13:09 EST
Messaging Maintenance - Toll Free MMS/SMS
Completed - The scheduled maintenance has been completed.
Mar 2, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 23:03 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Mar 1, 13:03 EST
Mar 1, 2021
Feb 28, 2021

No incidents reported.

Feb 27, 2021
Local Market Maintenance - 220 - Pleasantville, NJ
Completed - The scheduled maintenance has been completed.
Feb 27, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 00:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Feb 26, 13:11 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

220 - Pleasantville, NJ

We do not anticipate any service disruption to outbound calling during this maintenance.
Feb 26, 13:09 EST
Feb 26, 2021
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Feb 26, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 01:01 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
526 - Fort Smith, AR
922 - Cincinnati, OH>

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Feb 25, 12:11 EST
DLS Maintenance - ATL Data Center
Completed - The scheduled maintenance has been completed.
Feb 26, 06:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 00:01 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance in our ATL data center. While we are taking necessary steps to reduce impact to services, Bandwidth advises that customers route DLS services to their geo-redundant link to avoid any service interruption.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Feb 25, 12:17 EST
Messaging Maintenance (V2 SMS)
Completed - The scheduled maintenance has been completed.
Feb 26, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 00:00 EST
Scheduled - Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
Feb 16, 13:01 EST
Feb 25, 2021
Port Activation Delays
Resolved - Bandwidth has confirmed the delay has subsided, orders are completing as scheduled at this time, and all pending orders have completed. We're considering this issue resolved.
Feb 25, 14:19 EST
Investigating - Bandwidth is seeing port activation delays of up to a half hour for on net orders. We're currently engaged with our porting vendor about the issue.
Feb 25, 12:38 EST
Messaging Maintenance - SMS
Completed - The scheduled maintenance has been completed.
Feb 25, 08:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 01:02 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Feb 24, 13:00 EST
Local Market Maintenance - 328 - Dayton, OH
Completed - The scheduled maintenance has been completed.
Feb 25, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 00:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

328 - Dayton, OH

We do not anticipate any service disruption to outbound calling during this maintenance.
Feb 24, 12:57 EST
Messaging Maintenance - Toll Free MMS/SMS
Completed - The scheduled maintenance has been completed.
Feb 25, 03:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 23:01 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Feb 24, 12:58 EST
Application Platform Maintenance
Completed - The scheduled maintenance has been completed.
Feb 25, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 00:01 EST
Scheduled - Bandwidth will be performing maintenance on the Application Platform. While all steps are being taken to reduce impact to services, we anticipate that during a small portion of the maintenance customers won't be able to create or query calls.

Inbound/Outbound Voice
Feb 12, 12:40 EST
Feb 24, 2021
TRAM Tool (CSR Tool) Incident
Resolved - Bandwidth has confirmed stability and we are considering this incident resolved.
Feb 24, 15:40 EST
Monitoring - Bandwidth has implemented a fix for the issue affecting the TRAM tool and we're monitoring for stability.
Feb 24, 14:08 EST
Identified - The issue affecting the TRAM tool has been identified and the relevant teams are working on a resolution.
Feb 24, 13:40 EST
Investigating - Bandwidth is currently investigating an incident impacting customers who use the TRAM Tool for CSR Lookups. We have engaged with our industry partner. This incident does not impact the ability to submit port orders.
Feb 24, 12:27 EST
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Feb 24, 06:03 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 01:01 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Feb 23, 12:09 EST
Feb 23, 2021
Messaging Maintenance - SMS
Completed - The scheduled maintenance has been completed.
Feb 23, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 01:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Feb 22, 12:11 EST
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Feb 23, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 23:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

220 - Pleasantville, NJ
338 - Bloomington, IN
356 - Milwaukee, WI
368 - Peoria, IL
636 - Fargo, N
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Feb 22, 12:09 EST
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