Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages. Posted on
May 24, 2023 - 14:55 EDT
Resolved -
The dashboard team ran maintenance last night to correct the affected dashboard which completed successfully. At this time we’re considering this incident resolved. Thank you for your patience.
Jun 1, 08:26 EDT
Update -
We're still working to rectify any incomplete orders in the dashboard related to the NN outage. We'll advise once this process is complete.
May 31, 11:14 EDT
Update -
We are still working on completion of dashboard orders affected by this incident, but it requires manual intervention. While we're working as quickly as possible, we can't give a hard ETR, though we expect resolution to be complete by early next week and possibly sooner. We'll provide an update on resolution once complete.
May 26, 10:26 EDT
Update -
We're still working to correct incomplete orders in the dashboard, and we'll advise once that has been completed.
May 24, 13:33 EDT
Update -
We're still working to correct incomplete orders in the dashboard, and we'll advise once that has been completed.
May 24, 08:56 EDT
Update -
At this time all pending orders have been completed, but this may not be reflected in the dashboard for all numbers yet. We’re running additional mitigation to correct that in the morning, and we’ll advise once complete if it is successful.
May 23, 20:58 EDT
Monitoring -
Bandwidth has been advised by this vendor that they have mediated this incident. Bandwidth teams are currently monitoring for ongoing stability.
May 23, 16:20 EDT
Update -
We are continuing to work with our vendor to implement a fix for this issue and we'll continue to provide updates as they become available. Be advised, the issue is affecting ALL NNID updates being sent to our vendor, regardless of order or update type.
May 23, 15:23 EDT
Update -
We are continuing to work with our vendor to implement a fix for this issue and we'll continue to provide updates as they become available.
May 23, 12:47 EDT
Update -
We've confirmed with our vendor the issue is with their network. We're working with them on mitigation and we'll advise once we have further updates.
May 23, 10:21 EDT
Identified -
We've identified an issue causing provisioning failures with the industry vendor. This would affect all TNs enabled for messaging since 5:45am ET this morning as well as any campaign updates that have been made. Relevant teams are engaged and we'll advise once we have further updates.
May 23, 09:42 EDT
Completed -
The scheduled maintenance has been completed.
Jun 1, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Apr 24, 15:08 EDT
Resolved -
This incident has been resolved.
May 31, 19:00 EDT
Identified -
The issue has been identified as a problem with our carrier's interconnection with Embratel/Claro.
A case has been opened and they are working to correct the issue.
May 30, 14:07 EDT
Investigating -
We are investigating a network impairment in Brazil (in the area of Porto Alegre) with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
May 30, 14:04 EDT
Resolved -
This incident has been resolved.
May 31, 18:57 EDT
Monitoring -
Bandwidth has been advised routing has been restored. We are monitoring for expected network behavior.
May 31, 17:57 EDT
Update -
Bandwidth teams have identified an off-network condition with our vendor that is impacting voice calling in Estonia. Teams are actively engaged with this vendor for a swift resolution.
May 31, 13:29 EDT
Update -
Bandwidth teams have identified an off-network condition with our vendor that is impacting voice calling in Estonia. Teams are actively engaged with this vendor for a swift resolution.
May 31, 10:37 EDT
Identified -
Bandwidth teams have identified an off-network condition with our vendor that is impacting voice calling in Estonia. Teams are actively engaged with this vendor for a swift resolution.
May 31, 09:33 EDT
Investigating -
Bandwidth teams are investigating an incident impacting Inbound Voice calls in Estonia. Calls may not complete as expected in this region.
May 31, 08:53 EDT
Resolved -
This incident has been resolved.
May 31, 18:56 EDT
Update -
We are continuing to investigate this issue.
May 31, 00:14 EDT
Investigating -
We are investigating a network impairment in Brazil with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
May 31, 00:14 EDT
Completed -
The scheduled maintenance has been completed.
May 31, 18:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 12:15 EDT
Scheduled -
Bandwidth will be performing emergency maintenance in the China data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the China data center, redirecting traffic to geo-redundant global data centers. As a result, while voice services will be uninterrupted for the duration of the maintenance, customers may observe their traffic being routed to/from them through our geo-redundant global data centers.
May 31, 12:10 EDT
Resolved -
Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.
Start Time: 05/31/2023 04:39 GMT
Stop Time: 05/31/2023 04:54 GMT
May 31, 12:15 EDT
Update -
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
May 31, 08:12 EDT
Monitoring -
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
May 31, 04:30 EDT
Identified -
Our carrier is continuing to isolate the cause of this incident.
May 31, 00:14 EDT
Monitoring -
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
May 30, 19:41 EDT
Update -
Our carrier is continuing to isolate the cause of this incident.
May 30, 15:21 EDT
Investigating -
We are experiencing a transport issue on the Bandwidth network affecting a small portion of your inbound origination service only.
We are currently working with our carrier for resolution.
May 30, 11:21 EDT
Completed -
The scheduled maintenance has been completed.
May 31, 07:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 00:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:
338 - Bloomington, IN 522 - Springfield, MO 550 - Abilene, TX
We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
May 26, 12:24 EDT
Completed -
The scheduled maintenance has been completed.
May 31, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 01:00 EDT
Scheduled -
Bandwidth’s UK voice partner will be performing a migration of a subset of non-geographic voice traffic to a more stable infrastructure that will provide our customers with a better quality of service.
Bandwidth will be engaged with our partner for the duration of the maintenance to perform testing and validation to ensure the success of the migration.
May 26, 10:20 EDT
Completed -
The scheduled maintenance has been completed.
May 30, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 01:00 EDT
Scheduled -
Bandwidth’s UK voice partner will be performing a migration of a subset of non-geographic voice traffic to a more stable infrastructure that will provide our customers with a better quality of service.
Bandwidth will be engaged with our partner for the duration of the maintenance to perform testing and validation to ensure the success of the migration.
May 26, 10:19 EDT
Completed -
The scheduled maintenance has been completed.
May 30, 05:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 00:02 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following market for the duration of the maintenance:
338 - Bloomington, IN
We do not anticipate any service disruption to outbound calling during this maintenance.
May 26, 12:21 EDT
Resolved -
Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.
Start Time: 05/29/2023 04:42 ET Stop Time: 05/29/2023 22:15 ET
May 30, 03:48 EDT
Monitoring -
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
May 29, 23:39 EDT
Update -
Update: Our carrier is continuing to isolate the cause of this incident.
May 29, 19:04 EDT
Update -
We are continuing to work on a fix for this issue.
May 29, 15:35 EDT
Identified -
We are experiencing a transport issue on the Bandwidth network affecting a small portion of your inbound origination service only.
We are currently working with our carrier for resolution.
May 29, 14:51 EDT
Resolved -
Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.
May 29, 10:16 EDT
Monitoring -
Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
May 29, 06:07 EDT
Identified -
We are experiencing an issue on the Bandwidth network affecting a small portion of local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution.
May 29, 05:12 EDT
Completed -
The scheduled maintenance has been completed.
May 29, 02:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 00:00 EDT
Scheduled -
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.
All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
May 16, 12:46 EDT
Resolved -
Final: Our carrier has completed all necessary repairs (fiber cut/equipment failure) and Bandwidth can confirm all services are restored. This incident is being resolved.
Start Time: 05/27/2023 07:30 ET Stop Time: 05/27/2023 09:40 ET
May 28, 04:17 EDT
Monitoring -
Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
May 27, 23:39 EDT
Identified -
We are experiencing an issue on the Bandwidth network affecting a small portion of local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution.
May 27, 20:03 EDT
Resolved -
The carrier is hands off and this incident has been resolved.
May 27, 10:59 EDT
Monitoring -
Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
May 27, 07:01 EDT
Identified -
We are experiencing an issue on the Bandwidth network affecting a small portion of local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution.
May 27, 03:43 EDT
Completed -
The scheduled maintenance has been completed.
May 27, 02:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 00:00 EDT
Scheduled -
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.
All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
May 16, 12:39 EDT
Completed -
The scheduled maintenance has been completed.
May 26, 11:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 07:00 EDT
Scheduled -
Bandwidth will be performing scheduled maintenance in the China data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the China data center, redirecting traffic to geo-redundant global data centers. As a result, while voice services will be uninterrupted for the duration of the maintenance, customers may observe their traffic being routed to/from them through our geo-redundant global data centers.
May 24, 12:50 EDT
Resolved -
There was an outage with the BWI pricing portal today between 11:49am and 12:20pm EDT. The portal has been restored and we've confirmed stability and resolution with the underlying cause.
May 26, 11:30 EDT
Resolved -
Our carrier has completed all necessary repairs resulting from the fiber cut and Bandwidth can confirm all services are restored. This incident is being resolved.
Start Time: 05/24/2023 15:32 ET Stop Time: 05/26/2023 02:44 ET
May 26, 07:57 EDT
Monitoring -
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
May 26, 06:11 EDT
Update -
Our carrier has identified a fiber cut and is working to complete repairs.
May 26, 02:24 EDT
Update -
Our carrier has identified a fiber cut and is working to complete repairs.
May 25, 22:21 EDT
Update -
Our carrier has identified a fiber cut and is working to complete repairs.
May 25, 18:05 EDT
Update -
Update: Our carrier has identified a fiber cut and continues working to complete repairs.
May 25, 14:05 EDT
Update -
Our carrier has identified a fiber cut and is working to complete repairs.
May 25, 10:10 EDT
Update -
Our carrier has identified a fiber cut and is working to complete repairs.
May 25, 05:22 EDT
Update -
Our carrier is continuing to isolate the cause of this incident.
May 25, 00:59 EDT
Identified -
Our carrier is continuing to isolate the cause of this incident.
May 24, 20:07 EDT
Investigating -
We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution.
May 24, 16:07 EDT
Resolved -
Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.
Start Time: 05/26/2023 00:06 ET Stop Time: 05/26/2023 03:27 ET
May 26, 05:45 EDT
Identified -
We are experiencing an issue on the Bandwidth network affecting a small portion of local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution.
May 26, 01:14 EDT
Completed -
The scheduled maintenance has been completed.
May 26, 05:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 00:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:
220 - Pleasantville, NJ 338 - Bloomington, IN
We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
May 24, 14:24 EDT
Resolved -
This incident has been resolved.
May 25, 08:26 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
May 24, 13:30 EDT
Update -
We are continuing to investigate this issue.
May 24, 12:16 EDT
Investigating -
Bandwidth teams are currently investigating an incident where outbound calls to Toll-Free numbers with the NXX of "555" may not complete when transversing our JFK and LAX Datacenters. Teams are actively working to restore expected calling.
May 24, 11:57 EDT
Completed -
The scheduled maintenance has been completed.
May 25, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Apr 24, 15:06 EDT
Resolved -
This incident has been resolved.
May 24, 13:06 EDT
Monitoring -
Bandwidth has been advised by this vendor their network has stabilized. With successful calls observed, we will continue to monitor.
May 24, 09:00 EDT
Update -
Bandwidth teams remain escalated with this vendor to bring about stable calling. Updates will be provided as available.
May 23, 21:05 EDT
Investigating -
Bandwidth teams are currently investigating a vendor incident where Canada originated traffic towards Toll Free numbers may not complete as expected.
May 23, 18:43 EDT
Completed -
The scheduled maintenance has been completed.
May 24, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 00:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following market for the duration of the maintenance:
974 - Rochester, NY
We do not anticipate any service disruption to outbound calling during this maintenance.
May 23, 14:30 EDT
Resolved -
This incident has been resolved.
May 23, 09:34 EDT
Monitoring -
Bandwidth teams have implemented a change and are observing expected provisioning behavior. We will continue to monitor for stability.
May 23, 08:59 EDT
Investigating -
Bandwidth teams are actively investigating an incident impacting the International Emergency Services App where provisioning activities may fail to process as expected. This includes web portal and API usage.
Emergency Calling is not impacted.
May 23, 08:34 EDT
Completed -
The scheduled maintenance has been completed.
May 23, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 23:00 EDT
Update -
We will be undergoing scheduled maintenance during this time.
May 22, 14:57 EDT
Update -
We will be undergoing scheduled maintenance during this time.
May 22, 14:44 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:
130 - Providence, RI 220 - Pleasantville, NJ 334 - Fort Wayne, IN 624 - Duluth, MN
We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
May 22, 14:43 EDT
Completed -
The scheduled maintenance has been completed.
May 23, 05:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 04:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
May 16, 12:31 EDT
Resolved -
We've confirmed stability and we're considering this incident resolved.
May 22, 13:32 EDT
Monitoring -
We've pushed mitigation for the issue and dashboard function has returned to normal. We're currently monitoring for stability.
May 22, 12:38 EDT
Update -
We're continuing to investigate the issue with the dashboard and we'll provide further updates as they become available.
May 22, 12:11 EDT
Investigating -
We're currently investigating an issue causing intermittent latency and outages with the BW Dashboard. Relevant teams are engaged and we'll provide updates as they become available.
May 22, 11:04 EDT
Completed -
The scheduled maintenance has been completed.
May 22, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 04:00 EDT
Scheduled -
Bandwidth’s UK voice partner will be performing a migration of a subset of non-geographic voice traffic to a more stable infrastructure that will provide our customers with a better quality of service.
Bandwidth will be engaged with our partner for the duration of the maintenance to perform testing and validation to ensure the success of the migration.
May 18, 08:12 EDT
Resolved -
Our carrier has resolved the issue and the traffic has fully resumed.
May 21, 18:59 EDT
Update -
We are continuing to investigate this issue.
May 21, 13:24 EDT
Update -
We are continuing to investigate this issue.
May 21, 02:50 EDT
Update -
We are continuing to investigate this issue.
May 20, 15:03 EDT
Update -
We are continuing to investigate this issue.
May 20, 01:10 EDT
Update -
We are continuing to investigate this issue.
May 19, 19:25 EDT
Update -
We are continuing to investigate this issue with our carrier affecting voice traffic.
May 19, 01:05 EDT
Update -
We are continuing to investigate this issue with our carrier affecting voice traffic.
May 18, 21:04 EDT
Update -
We are continuing to investigate this issue.
May 18, 16:51 EDT
Investigating -
We are investigating a network impairment in Brazil (in the area of Salvador and Aracaju) with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
May 18, 12:38 EDT
Resolved -
Card has been replaced. We can see good OSC light, faults have cleared and services have been restored.
May 21, 18:32 EDT
Update -
Update: Our carrier has identified an card failure and is working to complete replacement.
May 21, 17:01 EDT
Update -
Update: Our carrier has identified an card failure and is working to complete replacement.
May 21, 12:52 EDT
Update -
Update: Our carrier has identified an card failure and is working to complete replacement.
May 21, 08:57 EDT
Update -
Update: Our carrier has identified an card failure and is working to complete replacement.
May 21, 04:59 EDT
Update -
Update: Our carrier has identified an card failure and is working to complete replacement.
May 21, 00:57 EDT
Identified -
We are experiencing an issue on the Bandwidth network affecting a small portion of local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution.
May 20, 21:14 EDT
Resolved -
Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.
Start Time: 05/19/2023 14:32 GMT
Stop Time: 05/19/2023 14:42 GMT
May 19, 13:00 EDT
Monitoring -
Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
May 19, 11:02 EDT
Investigating -
We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution.
May 19, 10:55 EDT
Resolved -
Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.
Start Time: 05/19/2023 14:32 GMT
Stop Time: 05/19/2023 14:42 GMT
May 19, 13:00 EDT
Update -
We are continuing to monitor for any further issues.
May 19, 11:02 EDT
Monitoring -
Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
May 19, 11:02 EDT
Investigating -
We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution.
May 19, 10:58 EDT
Completed -
The scheduled maintenance has been completed.
May 19, 10:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 01:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
May 8, 14:40 EDT
Completed -
The scheduled maintenance has been completed.
May 19, 06:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 00:01 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:
330 - Evansville, IN 342 - Marquette, MI 344 - Saginaw, MI 974 - Rochester, NY
We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
May 17, 14:33 EDT