Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

All Systems Operational
Inbound Calling Services Operational
Inbound Calling (SIP) Operational
Inbound Calling - Canada (SIP) Operational
Toll-Free calling - Inbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Outbound Calling Services Operational
Outbound Calling (SIP) Operational
Toll-Free calling - Outbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Application Platform Add On Services Operational
Call Recording Operational
Transcriptions Operational
Text-to-Speech Operational
CNAM Lookup Operational
Messaging Services Operational
SMS Messaging (SMPP) Operational
MMS Messaging (MM4) Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
International Messaging (HTTP) Operational
REST APIs - HTTP SMS Messaging Operational
REST APIs - HTTP MMS Messaging Operational
Toll Free MMS - Inbound Operational
Toll Free MMS - Outbound Operational
International A2P Messaging Operational
International A2P Platform (SMPP) Operational
International A2P Platform (HTTP) Operational
International A2P Messaging Regional Connectivity Operational
Latin America Operational
APAC Operational
Europe Operational
Middle East & Africa Operational
Number Management Services Operational
New Number Ordering Operational
Number Porting Operational
Inbound Calling - Caller ID Lookup (CNAM) Operational
Line Feature Management ? Operational
9-1-1 Services Operational
9-1-1 Call Routing Service Operational
9-1-1 Provisioning Service Operational
DLR (Dynamic Location Routing) Operational
Direct Network Connection Operational
Network Expansion Service (NES) Operational
Inbound Direct Link Services (DLS) Operational
Outbound Direct Link Services (DLS) Operational
Virtual (cloud) Connection Service Operational
WebRTC Operational
SIP Trunking Operational
Local Market Status ? Operational
120 - Portland, ME Operational
122 - Manchester, NH Operational
124 - Burlington, VT Operational
126 - Springfield, MA Operational
128 - Cambridge, MA Operational
130 - Providence, RI Operational
132 - New York City, NY Operational
133 - Poughkeepsie, NY Operational
134 - Albany, NY Operational
136 - Syracuse, NY Operational
138 - Binghamton, NY Operational
140 - Buffalo, NY Operational
220 - Pleasantville, NJ Operational
222 - Camden, NJ Operational
224 - Newark, NJ Operational
226 - Harrisburg, PA Operational
228 - Philadelphia, PA Operational
230 - Altoona, PA Operational
232 - Scranton, PA Operational
234 - Pittsburgh, PA Operational
236 - Washington, DC Operational
238 - Baltimore, MD Operational
240 - Frederick, MD Operational
244 - Roanoke, VA Operational
246 - Culpeper, VA Operational
248 - Richmond, VA Operational
250 - Lynchburg, VA Operational
252 - Norfolk, VA Operational
254 - Charleston, WV Operational
256 - Clarksburg, WV Operational
320 - Cleveland, OH Operational
322 - Youngstown, OH Operational
324 - Worthington, OH Operational
325 - Akron, OH Operational
326 - Toledo, OH Operational
328 - Dayton, OH Operational
330 - Evansville, IN Operational
332 - South Bend, IN Operational
334 - Fort Wayne, IN Operational
336 - Indianapolis, IN Operational
338 - Bloomington, IN Operational
340 - Southfield, MI Operational
342 - Marquette, MI Operational
344 - Saginaw, MI Operational
348 - Grand Rapids, MI Operational
350 - Appleton, WI Operational
354 - Madison, WI Operational
356 - Milwaukee, WI Operational
358 - Chicago, IL Operational
368 - Peoria, IL Operational
420 - Asheville, NC Operational
422 - Charlotte, NC Operational
424 - Greensboro, NC Operational
426 - Raleigh, NC Operational
428 - Wilmington, NC Operational
432 - Myrtle Beach, SC Operational
434 - Columbia, SC Operational
436 - Charleston, SC Operational
438 - Atlanta, GA Operational
440 - Savannah, GA Operational
442 - Augusta, GA Operational
446 - Macon, GA Operational
448 - Pensacola, FL Operational
452 - Jacksonville, FL Operational
454 - Gainesville, FL Operational
458 - Orlando, FL Operational
460 - Miami, FL Operational
462 - Louisville, KY Operational
468 - Memphis, TN Operational
470 - Nashville, TN Operational
472 - Chattanooga, TN Operational
474 - Knoxville, TN Operational
476 - Birmingham, AL Operational
477 - Huntsville, AL Operational
478 - Montgomery, AL Operational
480 - Mobile, AL Operational
482 - Jackson, MS Operational
486 - Shreveport, LA Operational
488 - Lake Charles, LA Operational
490 - New Orleans, LA Operational
492 - Baton Rouge, LA Operational
520 - St. Louis, MO Operational
522 - Springfield, MO Operational
524 - Kansas City, MO Operational
526 - Fort Smith, AR Operational
528 - Little Rock, AR Operational
532 - Wichita, KS Operational
534 - Topeka, KS Operational
536 - Oklahoma City, OK Operational
538 - Tulsa, OK Operational
540 - El Paso, TX Operational
542 - Midland, TX Operational
544 - Lubbock, TX Operational
546 - Amarillo, TX Operational
548 - Wichita Falls, TX Operational
550 - Abilene, TX Operational
552 - Dallas, TX Operational
554 - Longview, TX Operational
556 - Waco, TX Operational
558 - Austin, TX Operational
560 - Houston, TX Operational
562 - Beaumont, TX Operational
564 - Corpus Christi, TX Operational
566 - San Antonio, TX Operational
568 - Harlingen, TX Operational
620 - Rochester, MN Operational
624 - Duluth, MN Operational
626 - St. Cloud, MN Operational
628 - Minneapolis, MN Operational
632 - Des Moines, IA Operational
634 - Davenport, IA Operational
635 - Cedar Rapids, IA Operational
636 - Fargo, ND Operational
638 - Bismarck,ND Operational
640 - Sioux Falls, SD Operational
644 - Omaha, NE Operational
650 - Billings, MT Operational
652 - Boise, ID Operational
654 - Cheyenne, WY Operational
656 - Denver, CO Operational
658 - Colorado Springs, CO Operational
660 - Salt Lake City, UT Operational
664 - Albuquerque, NM Operational
666 - Phoenix, AZ Operational
668 - Tucson, AZ Operational
670 - Eugene, OR Operational
672 - Portland, OR Operational
674 - Seattle, WA Operational
676 - Spokane, WA Operational
720 - Reno, NV Operational
721 - Las Vegas, NV Operational
722 - San Francisco, CA Operational
724 - Chico, CA Operational
726 - Sacramento, CA Operational
728 - Fresno, CA Operational
730 - Los Angeles, CA Operational
732 - San Diego, CA Operational
734 - Bakersfield, CA Operational
736 - Monterey, CA Operational
738 - Stockton, CA Operational
740 - San Luis Obispo, CA Operational
920 - New Haven, CT Operational
922 - Cincinnati, OH Operational
923 - Mansfield, OH Operational
924 - Erie, PA Operational
927 - Harrisonburg, VA Operational
928 - Charlottesville, VA Operational
949 - Fayetteville, NC Operational
951 - Rocky Mount, NC Operational
952 - Tampa, FL Operational
953 - Tallahassee, FL Operational
956 - Johnson City, TN Operational
958 - Lincoln, NE Operational
973 - Palm Springs, CA Operational
974 - Rochester, NY Operational
Support Operational
Phone Support Operational
Ticketing Support Operational
Help Center Operational
Portals Operational
Bandwidth Dashboard Operational
Application Platform Dashboard Operational
9-1-1 Dashboard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Bandwidth will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

734 - Bakersfield, CA

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on May 6, 17:03 EDT
Bandwidth Dashboard Maintenance May 21, 00:00-04:00 EDT
Bandwidth will be performing maintenance in the RDU Data Center.

While all steps are being taken to minimize the impact of this maintenance, there will be a brief loss of connectivity for customers connecting to the Bandwidth Dashboard portal/API and the My.Bandwidth portal.
Posted on May 4, 16:13 EDT
Edge Proxy Maintenance - DFW May 21, 00:00-01:00 EDT
Bandwidth will be performing maintenance on the DFW Edge01 and Edge04 Proxies. The Proxies will experience brief moments where they are unavailable during the maintenance. .

JFK Edge01 and Edge04 will be unaffected during this event. Customers may choose to point all traffic to the geo-redundant proxies to ensure no interruption to service.

Customers currently connected directly to Bandwidth SBC's will not be impacted by this maintenance and can ignore this maintenance notification.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on May 11, 16:31 EDT
Messaging Maintenance (V2 SMS) May 21, 00:00-01:00 EDT
Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
Posted on May 10, 12:35 EDT
Application Platform Maintenance May 21, 05:30-06:00 EDT
Bandwidth will be performing maintenance on the Application Platform.
While all steps are being taken to reduce impact to services, customers may experience a brief disruption in transcription requests.
Recordings will still occur during the downtime, but customers won't be able to request a transcription of a recording until the system is back up.
Posted on May 11, 16:24 EDT
Edge Proxy Maintenance - JFK & LAX May 24, 00:00-01:00 EDT
Bandwidth will be performing maintenance on the JFK Edge01 and LAX Edge02 Proxies. The Proxies will experience brief moments where they are unavailable during the maintenance. .

DFW Edge01 and JFK Edge02 will be unaffected during this event. Customers may choose to point all traffic to the geo-redundant proxies to ensure no interruption to service.

Customers currently connected directly to Bandwidth SBC's will not be impacted by this maintenance and can ignore this maintenance notification.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on May 11, 16:33 EDT
Edge Proxy Maintenance - JFK May 25, 00:00-01:00 EDT
Bandwidth will be performing maintenance on the JFK Edge02 and Edge04 Proxies. The Proxies will experience brief moments where they are unavailable during the maintenance. .

LAX Edge02 and DFW Edge04 will be unaffected during this event. Customers may choose to point all traffic to the geo-redundant proxies to ensure no interruption to service.

Customers currently connected directly to Bandwidth SBC's will not be impacted by this maintenance and can ignore this maintenance notification.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on May 11, 16:36 EDT
Proxy Maintenance - Bandwidth 7 May 26, 00:00-01:00 EDT
Bandwidth will be performing maintenance on the Bandwidth 7 call proxy. The Bandwidth 7 proxy will experience several minutes of down time during this maintenance and it is advisable to point all traffic to the geo-redundant Bandwidth 9 proxy to ensure no interruption to service.

Customers currently connected directly to Bandwidth SBC's will not be impacted by this maintenance and can ignore this maintenance notification.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on May 11, 16:38 EDT
Proxy Maintenance - Bandwidth 9 May 27, 00:00-01:00 EDT
Bandwidth will be performing maintenance on the Bandwidth 9 call proxy. The Bandwidth 9 proxy will experience several minutes of down time during this maintenance and it is advisable to point all traffic to the geo-redundant Bandwidth 7 proxy to ensure no interruption to service.

Customers currently connected directly to Bandwidth SBC's will not be impacted by this maintenance and can ignore this maintenance notification.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on May 11, 16:40 EDT
Past Incidents
May 14, 2021
Completed - The scheduled maintenance has been completed.
May 14, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
640 - Sioux Falls, SD
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
May 13, 12:36 EDT
May 13, 2021
Resolved - Bandwidth has confirmed with our industry partner the incident causing activation delays has been resolved and all affected orders have been completed accordingly. We are considering this incident resolved at this time.
May 13, 14:39 EDT
Update - We are still investigating with our partner to identify the issue. We will advise once we have further updates.
May 13, 12:57 EDT
Investigating - Bandwidth is investigating an incident with our industry partner that is impacting activation of some Toll Free numbers porting today. All relevant teams are currently engaged and we will advise once we have further updates.
May 13, 11:59 EDT
Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.
May 13, 12:27 EDT
Update - We are continuing to monitor for any further issues.
May 13, 12:27 EDT
Update - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
May 13, 07:01 EDT
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
May 13, 03:15 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
May 12, 22:50 EDT
Completed - The scheduled maintenance has been completed.
May 13, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

220 - Pleasantville, NJ
254 - Charleston, WV
324 - Worthington, OH
330 - Evansville, IN
334 - Fort Wayne, IN
338 - Bloomington, IN
344 - Saginaw, MI
522 - Springfield, MO
640 - Sioux Falls, SD
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
May 12, 12:19 EDT
Completed - The scheduled maintenance has been completed.
May 13, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 23:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
May 12, 12:24 EDT
Completed - The scheduled maintenance has been completed.
May 13, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance that will impact services on the My.Bandwidth Legacy Portal.
While all steps are being taken to reduce impact to services, we anticipate that during a small portion of the maintenance, customers may see connectivity errors.
Apr 23, 08:36 EDT
May 12, 2021
Resolved - Bandwidth has confirmed with our industry partner that a successful fix was implemented and the complete backlog of unresolved activations is now complete. All affected BW orders have been completed accordingly, and there is no further potential customer impact related to this incident. We are considering this incident fully resolved at this time.
May 12, 16:39 EDT
Update - We are continuing to work with our industry partner on a resolution for the activation of affected toll free numbers at this time. Will will advise once we have further updates.
May 12, 15:15 EDT
Identified - Our partner has identified the issue and is currently working toward installing a fix for the problem. We will advise once we have further updates.
May 12, 12:38 EDT
Update - We are continuing to work with our industry partner to resolve the activations delays for toll free ports. All relevant teams are currently engaged and we will provide further updates once they are available.
May 12, 12:04 EDT
Investigating - Bandwidth is investigating an issue with our toll free industry partner that could cause activation delays. We will advise once we have further updates.
May 12, 11:02 EDT
May 11, 2021

No incidents reported.

May 10, 2021
Resolved - Final: Our carrier has completed all necessary fiber repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 05/10/2021 05:10 AM ET

Stop Time: 05/10/2021 07:17 AM ET
May 10, 09:48 EDT
Identified - Our carrier has identified a fiber cut and is working to complete repairs.
May 10, 05:34 EDT
May 9, 2021
Resolved - Final: Our carrier has completed all necessary repairs with fiber cut and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 05/08 08:48 AM ET

Stop Time: 05/09 07:18 AM ET
May 9, 16:59 EDT
Update - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
May 9, 14:22 EDT
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
May 9, 10:13 EDT
Identified - Update: Our carrier is continuing to isolate the cause of this incident.
May 9, 06:14 EDT
May 8, 2021
Completed - The scheduled maintenance has been completed.
May 8, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 00:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
May 7, 11:14 EDT
May 7, 2021
Completed - The scheduled maintenance has been completed.
May 7, 14:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 13:45 EDT
Scheduled - Bandwidth will be performing an emergency maintenance. While all steps are being taken to minimize impact, orders placed through the Bandwidth Dashboard may experience a delay in processing.
May 7, 13:24 EDT
Completed - The scheduled maintenance has been completed.
May 7, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 23:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
334 - Fort Wayne, IN
338 - Bloomington, IN
344 - Saginaw, MI
550 - Abilene, TX
640 - Sioux Falls, SD
658 - Colorado Springs, CO
922 - Cincinnati, OH
923 - Mansfield, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
May 6, 12:15 EDT
Resolved - Our carrier has completed all necessary repairs (fiber cut/equipment failure) and Bandwidth can confirm all services are restored. This incident is being resolved.
May 7, 04:43 EDT
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
May 7, 00:27 EDT
Identified - Update: Our carrier is continuing to isolate the cause of this incident.
May 6, 20:49 EDT
Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.
May 6, 16:51 EDT
Completed - The scheduled maintenance has been completed.
May 7, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
May 3, 17:10 EDT
May 6, 2021
Completed - The scheduled maintenance has been completed.
May 6, 06:03 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 22:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
334 - Fort Wayne, IN
338 - Bloomington, IN
640 - Sioux Falls, SD
922 - Cincinnati, OH
923 - Mansfield, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
May 5, 13:39 EDT
Completed - The scheduled maintenance has been completed.
May 6, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS/MMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS/MMS messages may be encountered.
May 5, 13:41 EDT
May 5, 2021
Resolved - Thinktel has implemented a fix for the issue that caused the activation delays, provisioning in their dashbaord is confirmed to be functioning properly, and we are considering this incident resolved. Customers with orders still pending completion due to the delay have been contacted to advise on activation options.
May 5, 17:33 EDT
Update - At this time we're still engaged with Thinktel regarding this incident and the delays in port completion. We will advise once we have further updates.
May 5, 14:15 EDT
Update - Bandwidth is still engaged with Thinktel in the investigation of this incident, and customers with ports scheduled to complete with Thinktel today should expect delays in completion. We will continue to provide updates as they become available.
May 5, 11:40 EDT
Update - Bandwidth is still engaged with Thinktel in the investigation of this incident and we will provide updates as they become available.
May 5, 10:14 EDT
Investigating - Bandwidth is expecting possible delays in port completion for off-net Canadian ports with Thinktel due to an incident with their network. We're currently engaged with their teams for a solution.
May 5, 09:12 EDT
Resolved - Bandwidth has confirmed stability with the fix for this issue and we're considering the incident resolved.
May 5, 14:01 EDT
Monitoring - Bandwidth has implemented a fix for this issue and we're now seeing TN Option orders process normally. Monitoring for stability and we'll advise once we confirm the issue is considered resolved.
May 5, 12:28 EDT
Update - Bandwidth is continuing to investigate this incident. Relevant teams are engaged and we'll provide further updates as they become available.
May 5, 11:39 EDT
Update - Bandwidth is continuing to investigate this incident. Relevant teams are engaged and we'll provide further updates as they become available.
May 5, 10:18 EDT
Investigating - Bandwidth teams are investigating an incident impacting TN Option orders not processing as expected on the Bandwidth Dashboard. All teams are actively engaged.
May 5, 08:56 EDT
May 4, 2021
Resolved - With continued stability, Bandwidth teams see this incident as resolved.
May 4, 22:47 EDT
Monitoring - Bandwidth teams have stabilized Messaging Binds. We continue to monitor for stability.
May 4, 22:32 EDT
Investigating - Customers connected to our DFW Data Center may experience bounced binds periodically. Teams are working to stabilize connections.
May 4, 22:12 EDT
Resolved - After continued stability, we see this incident resolved.
May 4, 22:33 EDT
Monitoring - Bandwidth teams have resolved API Voice time outs. We continue to monitor for API stability.
May 4, 22:17 EDT
Identified - Bandwidth has identified an incident that may impact API Voice Calls transversing our DFW Data Center. The impacted API Voice calls would have an unexpected time out. All teams are working to restore services at this time.
May 4, 22:07 EDT
Resolved - Inbound and outbound DFW voice traffic could have experienced unexpected timeouts and/or SIP failures during the times of 9:24 pm - 10:01 pm eastern.
May 4, 21:30 EDT
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 05/04 02:36:13 AM ET
Stop Time: 05/04 04:12:23 AM ET
May 4, 10:41 EDT
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
May 4, 06:36 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
May 4, 03:14 EDT
Completed - The scheduled maintenance has been completed.
May 4, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 22:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
256 - Clarksburg, WV
334 - Fort Wayne, IN
550 - Abilene, TX
922 - Cincinnati, OH
923 - Mansfield, OH
927 - Harrisonburg, VA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
May 3, 12:22 EDT
May 3, 2021
Resolved - This incident has been resolved.
May 3, 07:33 EDT
Investigating - Update:We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
May 3, 02:44 EDT
Update - We are continuing to monitor for any further issues.
May 2, 22:44 EDT
Update - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
May 2, 18:12 EDT
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
May 2, 14:15 EDT
Update - Update: Our carrier is continuing to isolate the cause of this incident.
May 2, 11:56 EDT
Identified - The issue has been identified and a fix is being implemented.
May 2, 07:53 EDT
Update - Update: Our carrier is continuing to isolate the cause of this incident.
May 2, 03:58 EDT
Update - Update: Our carrier is continuing to isolate the cause of this incident.
May 1, 23:54 EDT
Update - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
May 1, 19:50 EDT
Investigating - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
May 1, 15:42 EDT
May 2, 2021
May 1, 2021
Completed - The scheduled maintenance has been completed.
May 1, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 00:01 EDT
Scheduled - Bandwidth will be performing emergency IP Network maintenance in our LAX data center.

While all steps are being taken to minimize impact during the maintenance, we anticipate customers may observe brief disruptions for both voice and messaging services through the LAX data center.
Apr 30, 16:02 EDT
Apr 30, 2021
Completed - The scheduled maintenance has been completed.
Apr 30, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
550 - Abilene, TX
624 - Duluth, MN

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Apr 29, 12:02 EDT
Completed - The scheduled maintenance has been completed.
Apr 30, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 00:00 EDT
Scheduled - Bandwidth will be performing emergency IP Network maintenance in our LAX data center.

While all steps are being taken to minimize impact during the maintenance, we anticipate customers may observe brief disruptions for both voice and messaging services through the LAX data center.
Apr 29, 21:19 EDT