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Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

    • Global Data Center Maintenance - Germany
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Dec 02, 2022 - 14:00 EST
    Scheduled - Bandwidth will be performing scheduled maintenance in the Germany data center to relocate physical network equipment.

    As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Germany data center, redirecting traffic to geo-redundant global data centers. As a result, while voice services will be uninterrupted for the duration of the maintenance, customers may observe their traffic being routed to/from them through our geo-redundant global data centers.

    Additionally, during one portion of the maintenance between 21:00-23:59 UTC on December 3, global SMS services may potentially be disrupted. During this portion of the maintenance, customers may observe a delay in the delivery of global SMS messages.
    United States Inbound Calling Services Operational
    Inbound Calling (SIP) - United States Operational
    Toll-Free calling - Inbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Operational
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    United States Outbound Calling Services Operational
    Outbound Calling (SIP) - United States Operational
    Toll-Free calling - Outbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Operational
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    United States V2 Application Add On Services Operational
    Call Recording Operational
    Transcriptions Operational
    Text-to-Speech Operational
    CNAM Lookup Operational
    United States Messaging Services Operational
    SMS Messaging (SMPP) Operational
    MMS Messaging (MM4) Operational
    Toll-Free SMS - Inbound Operational
    Toll-Free SMS - Outbound Operational
    International Messaging (HTTP) Operational
    REST APIs - HTTP SMS Messaging Operational
    REST APIs - HTTP MMS Messaging Operational
    Toll Free MMS - Inbound Operational
    Toll Free MMS - Outbound Operational
    International A2P Messaging Operational
    International A2P Platform (SMPP) Operational
    International A2P Platform (HTTP) Operational
    International A2P Messaging Regional Connectivity Operational
    Latin America Operational
    APAC Operational
    Europe Operational
    Middle East & Africa Operational
    Insights Operational
    Messaging Insights Dashboard Operational
    Message Log API Operational
    Number Management Services Operational
    New Number Ordering Operational
    Number Porting Operational
    Inbound Calling - Caller ID Lookup (CNAM) Operational
    Line Feature Management ? Operational
    Phone Number Lookup API Operational
    Call Assure Operational
    9-1-1 Services Operational
    9-1-1 Call Routing Service Operational
    9-1-1 Provisioning Service Operational
    DLR (Dynamic Location Routing) Operational
    Direct Network Connection Operational
    Network Expansion Service (NES) Operational
    Inbound Direct Link Services (DLS) Operational
    Outbound Direct Link Services (DLS) Operational
    Virtual (cloud) Connection Service Operational
    WebRTC Operational
    United States Local Market Status ? Operational
    120 - Portland, ME Operational
    122 - Manchester, NH Operational
    124 - Burlington, VT Operational
    126 - Springfield, MA Operational
    128 - Cambridge, MA Operational
    130 - Providence, RI Operational
    132 - New York City, NY Operational
    133 - Poughkeepsie, NY Operational
    134 - Albany, NY Operational
    136 - Syracuse, NY Operational
    138 - Binghamton, NY Operational
    140 - Buffalo, NY Operational
    220 - Pleasantville, NJ Operational
    222 - Camden, NJ Operational
    224 - Newark, NJ Operational
    226 - Harrisburg, PA Operational
    228 - Philadelphia, PA Operational
    230 - Altoona, PA Operational
    232 - Scranton, PA Operational
    234 - Pittsburgh, PA Operational
    236 - Washington, DC Operational
    238 - Baltimore, MD Operational
    240 - Frederick, MD Operational
    244 - Roanoke, VA Operational
    246 - Culpeper, VA Operational
    248 - Richmond, VA Operational
    250 - Lynchburg, VA Operational
    252 - Norfolk, VA Operational
    254 - Charleston, WV Operational
    256 - Clarksburg, WV Operational
    320 - Cleveland, OH Operational
    322 - Youngstown, OH Operational
    324 - Worthington, OH Operational
    325 - Akron, OH Operational
    326 - Toledo, OH Operational
    328 - Dayton, OH Operational
    330 - Evansville, IN Operational
    332 - South Bend, IN Operational
    334 - Fort Wayne, IN Operational
    336 - Indianapolis, IN Operational
    338 - Bloomington, IN Operational
    340 - Southfield, MI Operational
    342 - Marquette, MI Operational
    344 - Saginaw, MI Operational
    348 - Grand Rapids, MI Operational
    350 - Appleton, WI Operational
    354 - Madison, WI Operational
    356 - Milwaukee, WI Operational
    358 - Chicago, IL Operational
    368 - Peoria, IL Operational
    420 - Asheville, NC Operational
    422 - Charlotte, NC Operational
    424 - Greensboro, NC Operational
    426 - Raleigh, NC Operational
    428 - Wilmington, NC Operational
    430 - Greenville, SC Operational
    432 - Myrtle Beach, SC Operational
    434 - Columbia, SC Operational
    436 - Charleston, SC Operational
    438 - Atlanta, GA Operational
    440 - Savannah, GA Operational
    442 - Augusta, GA Operational
    446 - Macon, GA Operational
    448 - Pensacola, FL Operational
    452 - Jacksonville, FL Operational
    454 - Gainesville, FL Operational
    458 - Orlando, FL Operational
    460 - Miami, FL Operational
    462 - Louisville, KY Operational
    468 - Memphis, TN Operational
    470 - Nashville, TN Operational
    472 - Chattanooga, TN Operational
    474 - Knoxville, TN Operational
    476 - Birmingham, AL Operational
    477 - Huntsville, AL Operational
    478 - Montgomery, AL Operational
    480 - Mobile, AL Operational
    482 - Jackson, MS Operational
    486 - Shreveport, LA Operational
    488 - Lake Charles, LA Operational
    490 - New Orleans, LA Operational
    492 - Baton Rouge, LA Operational
    520 - St. Louis, MO Operational
    522 - Springfield, MO Operational
    524 - Kansas City, MO Operational
    526 - Fort Smith, AR Operational
    528 - Little Rock, AR Operational
    532 - Wichita, KS Operational
    534 - Topeka, KS Operational
    536 - Oklahoma City, OK Operational
    538 - Tulsa, OK Operational
    540 - El Paso, TX Operational
    542 - Midland, TX Operational
    544 - Lubbock, TX Operational
    546 - Amarillo, TX Operational
    548 - Wichita Falls, TX Operational
    550 - Abilene, TX Operational
    552 - Dallas, TX Operational
    554 - Longview, TX Operational
    556 - Waco, TX Operational
    558 - Austin, TX Operational
    560 - Houston, TX Operational
    562 - Beaumont, TX Operational
    564 - Corpus Christi, TX Operational
    566 - San Antonio, TX Operational
    568 - Harlingen, TX Operational
    620 - Rochester, MN Operational
    624 - Duluth, MN Operational
    626 - St. Cloud, MN Operational
    628 - Minneapolis, MN Operational
    632 - Des Moines, IA Operational
    634 - Davenport, IA Operational
    635 - Cedar Rapids, IA Operational
    636 - Fargo, ND Operational
    640 - Sioux Falls, SD Operational
    644 - Omaha, NE Operational
    646 - Grand Island, NE Operational
    650 - Billings, MT Operational
    652 - Boise, ID Operational
    654 - Cheyenne, WY Operational
    656 - Denver, CO Operational
    658 - Colorado Springs, CO Operational
    660 - Salt Lake City, UT Operational
    664 - Albuquerque, NM Operational
    666 - Phoenix, AZ Operational
    668 - Tucson, AZ Operational
    670 - Eugene, OR Operational
    672 - Portland, OR Operational
    674 - Seattle, WA Operational
    676 - Spokane, WA Operational
    720 - Reno, NV Operational
    721 - Las Vegas, NV Operational
    722 - San Francisco, CA Operational
    724 - Chico, CA Operational
    726 - Sacramento, CA Operational
    728 - Fresno, CA Operational
    730 - Los Angeles, CA Operational
    732 - San Diego, CA Operational
    734 - Bakersfield, CA Operational
    736 - Monterey, CA Operational
    738 - Stockton, CA Operational
    740 - San Luis Obispo, CA Operational
    920 - New Haven, CT Operational
    922 - Cincinnati, OH Operational
    923 - Mansfield, OH Operational
    924 - Erie, PA Operational
    927 - Harrisonburg, VA Operational
    928 - Charlottesville, VA Operational
    939 - Fort Myers/Naples, FL Operational
    949 - Fayetteville, NC Operational
    951 - Rocky Mount, NC Operational
    952 - Tampa, FL Operational
    953 - Tallahassee, FL Operational
    956 - Johnson City, TN Operational
    958 - Lincoln, NE Operational
    973 - Palm Springs, CA Operational
    974 - Rochester, NY Operational
    Support Operational
    Phone Support Operational
    Ticketing Support Operational
    Help Center Operational
    Portals Operational
    Bandwidth Dashboard Operational
    Application Platform Dashboard Operational
    9-1-1 Dashboard Operational
    Bandwidth International (fka Voxbone) Portal Operational
    Dominican Republic Calling Services Under Maintenance
    Inbound Calling - Dominican Republic (SIP) Under Maintenance
    Argentina Calling Services Under Maintenance
    Inbound Calling- Argentina Under Maintenance
    Outbound Calling- Argentina Under Maintenance
    Brazil Calling Services Under Maintenance
    Inbound Calling- Brazil Under Maintenance
    Chile Calling Services Under Maintenance
    Inbound Calling- Chile Under Maintenance
    Colombia Calling Services Under Maintenance
    Inbound Calling- Colombia Under Maintenance
    El Salvador Calling Services Under Maintenance
    Inbound Calling- El Salvador Under Maintenance
    Panama Calling Services Under Maintenance
    Inbound Calling- Panama Under Maintenance
    Peru Calling Services Under Maintenance
    Inbound Calling- Peru Under Maintenance
    Outbound Calling- Peru Under Maintenance
    Austria Calling Services Under Maintenance
    Inbound Calling - Austria Under Maintenance
    Outbound Calling - Austria Under Maintenance
    Emergency Calling - Austria Under Maintenance
    Belgium Calling Services Under Maintenance
    Inbound Calling - Belgium Under Maintenance
    Outbound Calling - Belgium Under Maintenance
    Emergency Calling - Belgium Under Maintenance
    France Calling Services Under Maintenance
    Inbound Calling - France Under Maintenance
    Outbound Calling - France Under Maintenance
    Emergency Calling - France Under Maintenance
    Germany Calling Services Under Maintenance
    Inbound Calling - Germany Under Maintenance
    Outbound Calling - Germany Under Maintenance
    Emergency Calling - Germany Under Maintenance
    Luxembourg Calling Services Under Maintenance
    Inbound Calling - Luxembourg Under Maintenance
    Outbound Calling - Luxembourg Under Maintenance
    Emergency Calling - Luxembourg Under Maintenance
    Netherlands Calling Services Under Maintenance
    Inbound Calling - Neatherlands Under Maintenance
    Outbound Calling - Netherlands Under Maintenance
    Emergency Calling - Netherlands Under Maintenance
    Switzerland Calling Services Under Maintenance
    Inbound Calling - Switzerland Under Maintenance
    Outbound Calling - Switzerland Under Maintenance
    Emergency Calling - Switzerland Under Maintenance
    Croatia Calling Services Under Maintenance
    Inbound Calling - Croatia Under Maintenance
    Outbound Calling - Croatia Under Maintenance
    Emergency Calling - Croatia Under Maintenance
    Greece Calling Services Under Maintenance
    Inbound Calling - Greece Under Maintenance
    Outbound Calling - Greece Under Maintenance
    Emergency Calling - Greece Under Maintenance
    Italy Calling Services Under Maintenance
    Inbound Calling - Italy Under Maintenance
    Outbound Calling - Italy Under Maintenance
    Emergency Calling - Italy Under Maintenance
    Malta Calling Services Under Maintenance
    Inbound Calling - Malta Under Maintenance
    Portugal Calling Services Under Maintenance
    Inbound Calling - Portugal Under Maintenance
    Outbound Calling - Portugal Under Maintenance
    Emergency Calling - Portugal Under Maintenance
    Slovenia Calling Services Under Maintenance
    Inbound Calling - Slovenia Under Maintenance
    Outbound Calling- Slovenia Under Maintenance
    Emergency Calling- Slovenia Under Maintenance
    Spain Calling Services Under Maintenance
    Inbound Calling - Spain Under Maintenance
    Outbound Calling - Spain Under Maintenance
    Emergency Calling - Spain Under Maintenance
    Bulgaria Calling Services Under Maintenance
    Inbound Calling - Bulgaria Under Maintenance
    Outbound Calling - Bulgaria Under Maintenance
    Emergency Calling - Bulgaria Under Maintenance
    Georgia Calling Services Under Maintenance
    Inbound Calling - Georgia Under Maintenance
    Czech Republic Calling Services Under Maintenance
    Inbound Calling - Czech Republic Under Maintenance
    Outbound Calling - Czech Republic Under Maintenance
    Emergency Calling - Czech Republic Under Maintenance
    Hungary Calling Services Under Maintenance
    Inbound Calling - Hungary Under Maintenance
    Outbound Calling - Hungary Under Maintenance
    Emergency Calling - Hungary Under Maintenance
    Poland Calling Services Under Maintenance
    Inbound Calling - Poland Under Maintenance
    Outbound Calling - Poland Under Maintenance
    Emergency Calling - Poland Under Maintenance
    Romania Calling Services Under Maintenance
    Inbound Calling - Romania Under Maintenance
    Outbound Calling - Romania Under Maintenance
    Emergency Calling - Romania Under Maintenance
    Slovakia Calling Services Under Maintenance
    Inbound Calling - Slovakia Under Maintenance
    Outbound Calling - Slovakia Under Maintenance
    Emergency Calling - Slovakia Under Maintenance
    Denmark Calling Services Under Maintenance
    Inbound Calling - Denmark Under Maintenance
    Outbound Calling - Denmark Under Maintenance
    Emergency Calling - Denmark Under Maintenance
    Estonia Calling Services Under Maintenance
    Inbound Calling - Estonia Under Maintenance
    Outbound Calling - Estonia Under Maintenance
    Emergency Calling - Estonia Under Maintenance
    Finland Calling Services Under Maintenance
    Inbound Calling - Finland Under Maintenance
    Outbound Calling - Finland Under Maintenance
    Emergency Calling - Finland Under Maintenance
    Ireland Calling Services Under Maintenance
    Inbound Calling - Ireland Under Maintenance
    Outbound Calling - Ireland Under Maintenance
    Emergency Calling - Ireland Under Maintenance
    Latvia Calling Services Under Maintenance
    Inbound Calling - Latvia Under Maintenance
    Outbound Calling - Latvia Under Maintenance
    Emergency Calling - Latvia Under Maintenance
    Lithuania Calling Services Under Maintenance
    Inbound Calling - Lithuania Under Maintenance
    Outbound Calling - Lithuania Under Maintenance
    Emergency Calling - Lithuania Under Maintenance
    Norway Calling Services Under Maintenance
    Inbound Calling - Norway Under Maintenance
    Outbound Calling - Norway Under Maintenance
    Emergency Calling -Norway Under Maintenance
    Sweden Calling Services Under Maintenance
    Inbound Calling - Sweden Under Maintenance
    Outbound Calling - Sweden Under Maintenance
    Emergency Calling - Sweden Under Maintenance
    United Kingdom Calling Services Under Maintenance
    Inbound Calling - United Kingdom Under Maintenance
    Outbound Calling - United Kingdom Under Maintenance
    Emergency Calling - United Kingdom Under Maintenance
    Canada Calling Services Under Maintenance
    Inbound Calling - Canada (SIP) Under Maintenance
    Mexico Calling Services Under Maintenance
    Inbound Calling - Mexico Under Maintenance
    Puerto Rico Calling Services Under Maintenance
    Inbound Calling - Puerto Rico Under Maintenance
    Outbound Calling - Puerto Rico Under Maintenance
    Emergency Calling - Puerto Rico Under Maintenance
    Virgin Islands (U.S.) Calling Services Under Maintenance
    Inbound Calling - Virgin Islands (U.S.) Under Maintenance
    Emergency Calling - Virgin Islands (U.S.) Under Maintenance
    Cyprus Calling Services Under Maintenance
    Inbound Calling - Cyprus Under Maintenance
    Outbound Calling - Cyprus Under Maintenance
    Emergency Calling - Cyprus Under Maintenance
    Egypt Calling Services Under Maintenance
    Inbound Calling - Egypt Under Maintenance
    Israel Calling Services Under Maintenance
    Inbound Calling - Israel Under Maintenance
    Outbound Calling - Israel Under Maintenance
    Emergency Calling - Israel Under Maintenance
    Jordan Calling Services Under Maintenance
    Inbound Calling- Jordan Under Maintenance
    Kenya Calling Services Under Maintenance
    Inbound Calling- Kenya Under Maintenance
    Qatar Calling Services Under Maintenance
    Inbound Calling- Qatar Under Maintenance
    South Africa Calling Services Under Maintenance
    Inbound Calling- South Africa Under Maintenance
    United Arab Emirates Calling Services Under Maintenance
    Inbound Calling- United Arab Emirates Under Maintenance
    Australia Calling Services Under Maintenance
    Inbound Calling- Australia Under Maintenance
    Outbound Calling- Australia Under Maintenance
    Emergency Calling- Australia Under Maintenance
    China Calling Services Under Maintenance
    Inbound Calling- China Under Maintenance
    Hong Kong Calling Services Under Maintenance
    Inbound Calling- Hong Kong Under Maintenance
    Outbound Calling- Hong Kong Under Maintenance
    Emergency Calling- Hong Kong Under Maintenance
    India Calling Services Under Maintenance
    Inbound Calling- India Under Maintenance
    Indonesia Calling Services Operational
    Inbound Calling- Indonesia Operational
    Japan Calling Services Under Maintenance
    Inbound Calling- Japan Under Maintenance
    Outbound Calling- Japan Under Maintenance
    Emergency Calling- Japan Under Maintenance
    Malaysia Calling Services Under Maintenance
    Inbound Calling- Malaysia Under Maintenance
    Philippines Calling Service Under Maintenance
    Inbound Calling- Philippines Under Maintenance
    Singapore Calling Services Under Maintenance
    Inbound Calling- Singapore Under Maintenance
    Outbound Calling- Singapore Under Maintenance
    Emergency Calling- Singapore Under Maintenance
    South Korea Calling Services Under Maintenance
    Inbound Calling- South Korea Under Maintenance
    Outbound Calling- South Korea Under Maintenance
    Thailand Calling Services Under Maintenance
    Inbound Calling- Thailand Under Maintenance
    Operational
    Degraded Performance
    Partial Outage
    Major Outage
    Maintenance
    Scheduled Maintenance
    Messaging Maintenance (V2 SMS) Dec 9, 2022 00:00-01:00 EST
    Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
    Posted on Nov 18, 2022 - 11:52 EST
    Global Voice Maintenance - Singapore Jan 9, 2023 11:00-17:00 EST
    Bandwidth will be performing scheduled maintenance on our voice infrastructure in Singapore. While Bandwidth is taking necessary steps to minimize impact to calls sent through Singapore, there may be a brief disruption to new calls initiated during the maintenance window. Bandwidth does not anticipate disruption to existing calls.
    Posted on Nov 29, 2022 - 07:48 EST
    Global Voice Maintenance - Singapore Jan 12, 2023 11:00-17:00 EST
    Bandwidth will be performing scheduled maintenance on our voice infrastructure in Singapore. While Bandwidth is taking necessary steps to minimize impact to calls sent through Singapore, there may be a brief disruption to new calls initiated during the maintenance window. Bandwidth does not anticipate disruption to existing calls.
    Posted on Nov 29, 2022 - 07:49 EST
    Past Incidents
    Dec 3, 2022
    Local Market Maintenance - Multiple Markets
    Completed - The scheduled maintenance has been completed.
    Dec 3, 19:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Dec 3, 07:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

    256 - Clarksburg, WV
    334 - Fort Wayne, IN
    338 - Bloomington, IN
    923 - Mansfield, OH

    We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
    Dec 2, 12:02 EST
    Bandwidth Local Market Impairment | Lata 928 - Charlottesville, VA
    Resolved - Final: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.

    Start Time: 12/01/2022 05:57 ET
    Stop Time: 12/02/2022 04:16 ET
    Dec 3, 05:41 EST
    Update - We are continuing to monitor for any further issues.
    Dec 3, 04:00 EST
    Update - We are continuing to monitor for any further issues.
    Dec 2, 23:47 EST
    Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
    Dec 2, 19:46 EST
    Update - Our carrier is continuing to isolate the cause of this incident.
    Dec 2, 15:54 EST
    Update - Our carrier is continuing to isolate the cause of this incident.
    Dec 2, 11:54 EST
    Investigating - We are experiencing a transport issue on the Bandwidth network affecting a small portion of your inbound origination service only.

    We are currently working with our carrier for resolution.
    Dec 2, 07:44 EST
    Local Market Maintenance - Multiple Markets
    Completed - The scheduled maintenance has been completed.
    Dec 3, 02:01 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Dec 2, 18:00 EST
    Update - We will be undergoing scheduled maintenance during this time.
    Dec 2, 15:36 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

    254 - Charleston, WV
    256 - Clarksburg, WV
    334 - Fort Wayne, IN
    923 - Mansfield, OH
    927 - Harrisonburg, VA

    We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
    Dec 2, 14:15 EST
    Dec 2, 2022

    Unresolved incident: Global Data Center Maintenance - Germany.

    Dec 1, 2022
    Bandwidth Local Market Impairment | Lata 256 - Clarksburg, WV
    Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

    Start Time: 11/30/2022 09:35 ET

    Stop Time: 12/01/2022 09:06 ET
    Dec 1, 10:20 EST
    Update - Our carrier is continuing to isolate the cause of this incident.
    Dec 1, 07:16 EST
    Update - Our carrier is continuing to isolate the cause of this incident.
    Dec 1, 00:06 EST
    Update - Our carrier is continuing to isolate the cause of this incident.
    Nov 30, 18:48 EST
    Update - Our carrier is continuing to isolate the cause of this incident.
    Nov 30, 14:48 EST
    Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

    We are currently working with our carrier for resolution.
    Nov 30, 10:27 EST
    Local Market Maintenance - 338 - Bloomington, IN
    Completed - The scheduled maintenance has been completed.
    Dec 1, 05:01 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Dec 1, 00:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following market for the duration of the maintenance:

    338 - Bloomington, IN

    We do not anticipate any service disruption to outbound calling during this maintenance.
    Nov 18, 11:42 EST
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Dec 1, 03:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 30, 23:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Nov 18, 11:47 EST
    Nov 30, 2022
    Global Portal Incident
    Resolved - We've confirmed stability at this time and we're considering this incident resolved.
    Nov 30, 19:53 EST
    Monitoring - Currently expected portal behavior is being observed. Been with teams will continue to monitor for prolonged stability.
    Nov 30, 18:40 EST
    Identified - We've identified the issue and we're working on implementing a fix at this time.
    Nov 30, 17:06 EST
    Investigating - We've noticed additional affects of the issue within the portal. Updates being made by users since 20:05 GMT may not be applied.
    Nov 30, 16:42 EST
    Monitoring - Bandwidth teams are monitoring the Global Portal for stability after a brief moment of degraded performance. We will continue to monitor the portal for ongoing stability.
    Nov 30, 15:50 EST
    Bandwidth Local Market Impairment - 330 - Evansville IN
    Resolved - Our carrier has completed all necessary equipment repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

    Start Time: 11/28/2022 21:19 ET

    Stop Time: 11/30/2022 02:42 ET
    Nov 30, 09:36 EST
    Update - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
    Nov 30, 06:15 EST
    Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
    Nov 30, 02:57 EST
    Identified - Update: Our carrier has identified a fiber cut and is working to complete repairs.
    Nov 30, 02:53 EST
    Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

    We are currently working with our carrier for resolution.
    Nov 29, 20:22 EST
    DE PoP Network Incident
    Resolved - The BWI network experienced a network incident between 9:50am and 10:10am UTC (4:50am-5:10am EST) that may have caused some calls to drop and/or fail to connect over DEFR1SPB01. Impact has been mitigated at this time and the network has been restored to normal function.
    Nov 30, 05:00 EST
    Local Market Maintenance - LATA 220 - Pleasantville, NJ
    Completed - The scheduled maintenance has been completed.
    Nov 30, 04:01 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 30, 00:01 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following market for the duration of the maintenance:

    LATA 220 - Pleasantville, NJ

    We do not anticipate any service disruption to outbound calling during this maintenance.
    Nov 29, 13:22 EST
    Nov 29, 2022
    Global Data Center Maintenance - Australia
    Completed - The scheduled maintenance has been completed.
    Nov 29, 10:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 29, 05:00 EST
    Scheduled - Bandwidth will be performing scheduled maintenance in the Australia data center to relocate physical network equipment.

    As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Australia data center, redirecting traffic to geo-redundant global data centers. As a result, while voice services will be uninterrupted for the duration of the maintenance, customers may observe their traffic being routed to/from them through our geo-redundant global data centers.
    Nov 28, 07:55 EST
    Nov 28, 2022
    Toll Free MMS Delays, T-Mobile
    Resolved - This incident has been resolved.
    Nov 28, 19:31 EST
    Monitoring - Delays have decreased at this time along with traffic and deliveries are completing as expected. The vendor has not confirmed resolution, so we'll continue to monitor overnight into tomorrow until we have confirmation they are hands off.
    Nov 28, 16:58 EST
    Update - Bandwidth teams continue to engage with this industry vendor to restore timely Toll-Free MMS delivery to the T-Mobile network.
    Nov 28, 15:04 EST
    Update - Bandwidth teams continue to engage with this industry vendor to restore timely Toll-Free MMS delivery to the T-Mobile network.
    Nov 28, 14:15 EST
    Identified - Bandwidth has identified the cause of the delay to be related to an industry vendor. Bandwidth teams remain engaged with this vendor as they work towards restoring timely Toll-Free MMS deliverability.
    Nov 28, 13:20 EST
    Investigating - Bandwidth teams are investigating an incident causing a delay to Toll Free MMS messages sent to the T-Mobile Network. All teams are actively engaged.
    Nov 28, 12:09 EST
    Nov 27, 2022

    No incidents reported.

    Nov 26, 2022

    No incidents reported.

    Nov 25, 2022
    Toll Free Messaging Incident
    Resolved - This incident has been resolved.
    Nov 25, 19:02 EST
    Update - Bandwidth teams are observing message delivery with minimal delays for Toll Free SMS & MMS traffic to the T-Mobile network. Teams will continue to monitor and engage with this industry vendor for prolonged stability.
    Nov 25, 18:17 EST
    Update - Bandwidth teams are observing message delivery with minimal delays for Toll Free SMS & MMS traffic to the T-Mobile network. Teams will continue to monitor and engage with this industry vendor for prolonged stability.
    Nov 25, 16:35 EST
    Monitoring - Bandwidth teams are observing message delivery with minimal delays for Toll Free SMS & MMS traffic to the T-Mobile network. Teams will continue to monitor and engage with this industry vendor for prolonged stability.
    Nov 25, 13:46 EST
    Update - Bandwidth teams continue to see SMS and now MMS Toll Free Messaging delays. We remain engaged with this industry vendor. Currently delays remain isolated to the T-Mobile Network.
    Nov 25, 12:24 EST
    Investigating - Bandwidth teams are investigating Toll Free Messaging delays with messages inbound and outbound of the T-Mobile Network. Teams are actively engaged with the industry vendor.
    Nov 25, 11:27 EST
    UK Calling Incident
    Resolved - This incident has been resolved.
    Nov 25, 11:05 EST
    Monitoring - A small subset of UK calls were not completing as expected. At this time Bandwidth is observing expected call behavior. We will continue to monitor for prolonged stability.
    Nov 24, 09:25 EST
    Nov 24, 2022
    Nov 23, 2022
    Global Portal Latency
    Resolved - This incident has been resolved.
    Nov 23, 12:56 EST
    Investigating - Bandwidth teams are currently investigating a latency condition with the Global Portal. Some login try’s may time out.
    Nov 23, 12:06 EST
    Bandwidth Local Market Impairment - 624 - Duluth, MN
    Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

    Start Time: 11/22/2022 20:07 PM EST
    Stop Time: 11/23/2022 04:55AM EST
    Nov 23, 08:22 EST
    Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all
    repairs are complete
    Nov 23, 04:55 EST
    Update - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

    We are currently working with our carrier for resolution.
    Nov 23, 00:10 EST
    Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

    We are currently working with our carrier for resolution.
    Nov 22, 20:07 EST
    Inbound Calling Incident: United Kingdom
    Resolved - This incident has been resolved.
    Nov 23, 07:58 EST
    Update - Bandwidth continues to observe expected call behavior. Teams will continue to monitor this vendor for prolonged stability.
    Nov 22, 13:19 EST
    Monitoring - Bandwidth is observing expected call behavior. However, teams will continue to monitor this vendor for prolonged stability.
    Nov 22, 09:25 EST
    Update - Bandwidth teams continue to investigate and escalate for a solution. Teams are engaged and working to isolate and resolve the issue.
    Nov 22, 05:48 EST
    Update - Bandwidth teams continue to investigate and escalate for a solution. Teams are engaged and working to isolate and resolve the issue.
    Nov 21, 19:54 EST
    Identified - Bandwidth teams continue to investigate and escalate for a solution. Teams are engaged and working to isolate and resolve the issue.
    Nov 21, 15:17 EST
    Update - Bandwidth teams continue to investigate and escalate for a solution. Teams are engaged and working to isolate and resolve the issue.
    Nov 21, 09:23 EST
    Update - Bandwidth teams continue to investigate and escalate for a solution. Teams are engaged and working to isolate and resolve the issue.
    Nov 21, 03:37 EST
    Update - Bandwidth teams continue to investigate this incident. Teams are engaged and working to isolate and resolve the issue.
    Nov 21, 01:21 EST
    Update - Bandwidth teams continue to investigate this incident. Teams are engaged and working to isolate and resolve the issue.
    Nov 20, 22:01 EST
    Update - Bandwidth teams continue to investigate this incident. Teams are engaged and working to isolate and resolve the issue.
    Nov 20, 13:40 EST
    Update - Bandwidth teams continue to investigate this incident. Teams are engaged and working to isolate and resolve the issue.
    Nov 20, 08:15 EST
    Update - Bandwidth teams continue to investigate this incident. Teams are engaged and working to isolate and resolve the issue.
    Nov 20, 02:57 EST
    Update - Bandwidth teams continue to investigate this incident. Teams are engaged and working to isolate and resolve the issue.
    Nov 19, 20:21 EST
    Update - Bandwidth teams continue to investigate this incident. Teams are engaged and working to isolate and resolve the issue.
    Nov 19, 12:05 EST
    Update - Bandwidth teams continue to investigate this incident. Teams are engaged and working to isolate and resolve the issue.
    Nov 19, 06:54 EST
    Update - Bandwidth teams continue to investigate this incident. We are working with partners to isolate the cause and resolve the issue.
    Nov 19, 05:30 EST
    Update - Bandwidth teams continue to investigate this incident. We are working with partners to isolate the cause and resolve the issue.
    Nov 19, 01:30 EST
    Update - Bandwidth teams continue to investigate this incident. We are working with partners to isolate the cause and resolve the issue.
    Nov 18, 21:33 EST
    Update - Bandwidth teams continue to investigate this incident.
    Nov 18, 17:37 EST
    Update - Bandwidth teams continue to investigate this incident.
    Nov 18, 13:37 EST
    Investigating - Bandwidth teams are investigating an incident impacting inbound calling within the United Kingdom. Calls may not be complete as expected.
    Nov 18, 10:13 EST
    Messaging Maintenance - SMS
    Completed - The scheduled maintenance has been completed.
    Nov 23, 07:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 23, 01:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Nov 18, 11:51 EST
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Nov 23, 03:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 22, 23:01 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Nov 18, 11:45 EST
    Nov 22, 2022
    Bandwidth Local Market Impairment -928 - Charlottesville VA
    Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

    Start Time: 11/21/2022 6:50 ET

    Stop Time: 11/21/20202 20:50 ET
    Nov 22, 06:13 EST
    Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all
    repairs are complete
    Nov 21, 23:15 EST
    Update - Our carrier is continuing to isolate the cause of this incident.
    Nov 21, 19:00 EST
    Update - Our carrier is continuing to isolate the cause of this incident.
    Nov 21, 15:00 EST
    Update - We are currently working with our carrier for resolution.
    Nov 21, 11:03 EST
    Investigating - We are experiencing a transport issue on the Bandwidth network affecting a small portion of your inbound origination service only.

    We are currently working with our carrier for resolution.
    Nov 21, 07:06 EST
    Local Market Maintenance - 220 - Pleasantville, NJ
    Completed - The scheduled maintenance has been completed.
    Nov 22, 06:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 22, 00:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following market for the duration of the maintenance:

    220 - Pleasantville, NJ

    We do not anticipate any service disruption to outbound calling during this maintenance.
    Nov 18, 11:35 EST
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Nov 22, 03:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 21, 23:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Nov 18, 11:44 EST
    Nov 21, 2022
    Global Portal: Login & Insights
    Resolved - This incident has been resolved.
    Nov 21, 08:56 EST
    Investigating - Bandwidth teams are currently investigating and incident intermittently impacting the ability to log into the the Global Portal as well as interact with Insights reporting with delays.
    Nov 21, 08:18 EST
    Local Market Maintenance - 220 - Pleasantville, NJ
    Completed - The scheduled maintenance has been completed.
    Nov 21, 06:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 21, 00:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following market for the duration of the maintenance:

    220 - Pleasantville, NJ

    We do not anticipate any service disruption to outbound calling during this maintenance.
    Nov 18, 11:33 EST
    Nov 20, 2022
    Nov 19, 2022
    Local Market Maintenance - Multiple Markets
    Completed - The scheduled maintenance has been completed.
    Nov 19, 06:01 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 18, 22:02 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

    254 - Charleston, WV
    338 - Bloomington, IN
    923 - Mansfield, OH
    927 - Harrisonburg, VA

    We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
    Nov 18, 11:19 EST
    Local Market Maintenance - Multiple Markets
    Completed - The scheduled maintenance has been completed.
    Nov 19, 05:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 19, 00:01 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

    256 - Clarksburg, WV
    334 - Fort Wayne, IN

    We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
    Nov 18, 12:25 EST
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