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Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

    • Bandwidth Local Market Impairment - 330 - Evansville, IN
    Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

    We are currently working with our carrier for resolution.
    Jun 25, 14:34 EDT
    United States Inbound Calling Services Operational
    Inbound Calling (SIP) - United States Operational
    Toll-Free calling - Inbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Operational
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    United States Outbound Calling Services Operational
    Outbound Calling (SIP) - United States Operational
    Toll-Free calling - Outbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Operational
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    United States V2 Application Add On Services Operational
    Call Recording Operational
    Transcriptions Operational
    Text-to-Speech Operational
    CNAM Lookup Operational
    United States Messaging Services Operational
    SMS Messaging (SMPP) Operational
    MMS Messaging (MM4) Operational
    Toll-Free SMS - Inbound Operational
    Toll-Free SMS - Outbound Operational
    International Messaging (HTTP) Operational
    REST APIs - HTTP SMS Messaging Operational
    REST APIs - HTTP MMS Messaging Operational
    Toll Free MMS - Inbound Operational
    Toll Free MMS - Outbound Operational
    International A2P Messaging Operational
    International A2P Platform (SMPP) Operational
    International A2P Platform (HTTP) Operational
    International A2P Messaging Regional Connectivity Operational
    Latin America Operational
    APAC Operational
    Europe Operational
    Middle East & Africa Operational
    Insights Operational
    Messaging Insights Dashboard Operational
    Message Log API Operational
    Number Management Services Operational
    New Number Ordering Operational
    Number Porting Operational
    Inbound Calling - Caller ID Lookup (CNAM) Operational
    Line Feature Management ? Operational
    Phone Number Lookup API Operational
    9-1-1 Services Operational
    9-1-1 Call Routing Service Operational
    9-1-1 Provisioning Service Operational
    DLR (Dynamic Location Routing) Operational
    Direct Network Connection Operational
    Network Expansion Service (NES) Operational
    Inbound Direct Link Services (DLS) Operational
    Outbound Direct Link Services (DLS) Operational
    Virtual (cloud) Connection Service Operational
    WebRTC Operational
    SIP Trunking Operational
    United States Local Market Status ? Partial Outage
    120 - Portland, ME Operational
    122 - Manchester, NH Operational
    124 - Burlington, VT Operational
    126 - Springfield, MA Operational
    128 - Cambridge, MA Operational
    130 - Providence, RI Operational
    132 - New York City, NY Operational
    133 - Poughkeepsie, NY Operational
    134 - Albany, NY Operational
    136 - Syracuse, NY Operational
    138 - Binghamton, NY Operational
    140 - Buffalo, NY Operational
    220 - Pleasantville, NJ Operational
    222 - Camden, NJ Operational
    224 - Newark, NJ Operational
    226 - Harrisburg, PA Operational
    228 - Philadelphia, PA Operational
    230 - Altoona, PA Operational
    232 - Scranton, PA Operational
    234 - Pittsburgh, PA Operational
    236 - Washington, DC Operational
    238 - Baltimore, MD Operational
    240 - Frederick, MD Operational
    244 - Roanoke, VA Operational
    246 - Culpeper, VA Operational
    248 - Richmond, VA Operational
    250 - Lynchburg, VA Operational
    252 - Norfolk, VA Operational
    254 - Charleston, WV Operational
    256 - Clarksburg, WV Operational
    320 - Cleveland, OH Operational
    322 - Youngstown, OH Operational
    324 - Worthington, OH Operational
    325 - Akron, OH Operational
    326 - Toledo, OH Operational
    328 - Dayton, OH Operational
    330 - Evansville, IN Partial Outage
    332 - South Bend, IN Operational
    334 - Fort Wayne, IN Operational
    336 - Indianapolis, IN Operational
    338 - Bloomington, IN Operational
    340 - Southfield, MI Operational
    342 - Marquette, MI Operational
    344 - Saginaw, MI Operational
    348 - Grand Rapids, MI Operational
    350 - Appleton, WI Operational
    354 - Madison, WI Operational
    356 - Milwaukee, WI Operational
    358 - Chicago, IL Operational
    368 - Peoria, IL Operational
    420 - Asheville, NC Operational
    422 - Charlotte, NC Operational
    424 - Greensboro, NC Operational
    426 - Raleigh, NC Operational
    428 - Wilmington, NC Operational
    430 - Greenville, SC Operational
    432 - Myrtle Beach, SC Operational
    434 - Columbia, SC Operational
    436 - Charleston, SC Operational
    438 - Atlanta, GA Operational
    440 - Savannah, GA Operational
    442 - Augusta, GA Operational
    446 - Macon, GA Operational
    448 - Pensacola, FL Operational
    452 - Jacksonville, FL Operational
    454 - Gainesville, FL Operational
    458 - Orlando, FL Operational
    460 - Miami, FL Operational
    462 - Louisville, KY Operational
    468 - Memphis, TN Operational
    470 - Nashville, TN Operational
    472 - Chattanooga, TN Operational
    474 - Knoxville, TN Operational
    476 - Birmingham, AL Operational
    477 - Huntsville, AL Operational
    478 - Montgomery, AL Operational
    480 - Mobile, AL Operational
    482 - Jackson, MS Operational
    486 - Shreveport, LA Operational
    488 - Lake Charles, LA Operational
    490 - New Orleans, LA Operational
    492 - Baton Rouge, LA Operational
    520 - St. Louis, MO Operational
    522 - Springfield, MO Operational
    524 - Kansas City, MO Operational
    526 - Fort Smith, AR Operational
    528 - Little Rock, AR Operational
    532 - Wichita, KS Operational
    534 - Topeka, KS Operational
    536 - Oklahoma City, OK Operational
    538 - Tulsa, OK Operational
    540 - El Paso, TX Operational
    542 - Midland, TX Operational
    544 - Lubbock, TX Operational
    546 - Amarillo, TX Operational
    548 - Wichita Falls, TX Operational
    550 - Abilene, TX Operational
    552 - Dallas, TX Operational
    554 - Longview, TX Operational
    556 - Waco, TX Operational
    558 - Austin, TX Operational
    560 - Houston, TX Operational
    562 - Beaumont, TX Operational
    564 - Corpus Christi, TX Operational
    566 - San Antonio, TX Operational
    568 - Harlingen, TX Operational
    620 - Rochester, MN Operational
    624 - Duluth, MN Operational
    626 - St. Cloud, MN Operational
    628 - Minneapolis, MN Operational
    632 - Des Moines, IA Operational
    634 - Davenport, IA Operational
    635 - Cedar Rapids, IA Operational
    636 - Fargo, ND Operational
    638 - Bismarck,ND Operational
    640 - Sioux Falls, SD Operational
    644 - Omaha, NE Operational
    646 - Grand Island, NE Operational
    650 - Billings, MT Operational
    652 - Boise, ID Operational
    654 - Cheyenne, WY Operational
    656 - Denver, CO Operational
    658 - Colorado Springs, CO Operational
    660 - Salt Lake City, UT Operational
    664 - Albuquerque, NM Operational
    666 - Phoenix, AZ Operational
    668 - Tucson, AZ Operational
    670 - Eugene, OR Operational
    672 - Portland, OR Operational
    674 - Seattle, WA Operational
    676 - Spokane, WA Operational
    720 - Reno, NV Operational
    721 - Las Vegas, NV Operational
    722 - San Francisco, CA Operational
    724 - Chico, CA Operational
    726 - Sacramento, CA Operational
    728 - Fresno, CA Operational
    730 - Los Angeles, CA Operational
    732 - San Diego, CA Operational
    734 - Bakersfield, CA Operational
    736 - Monterey, CA Operational
    738 - Stockton, CA Operational
    740 - San Luis Obispo, CA Operational
    920 - New Haven, CT Operational
    922 - Cincinnati, OH Operational
    923 - Mansfield, OH Operational
    924 - Erie, PA Operational
    927 - Harrisonburg, VA Operational
    928 - Charlottesville, VA Operational
    949 - Fayetteville, NC Operational
    951 - Rocky Mount, NC Operational
    952 - Tampa, FL Operational
    953 - Tallahassee, FL Operational
    956 - Johnson City, TN Operational
    958 - Lincoln, NE Operational
    973 - Palm Springs, CA Operational
    974 - Rochester, NY Operational
    Support Operational
    Phone Support Operational
    Ticketing Support Operational
    Help Center Operational
    Portals Operational
    Bandwidth Dashboard Operational
    Application Platform Dashboard Operational
    9-1-1 Dashboard Operational
    Bandwidth International (fka Voxbone) Portal Operational
    Dominican Republic Calling Services Operational
    Inbound Calling - Dominican Republic (SIP) Operational
    Argentina Calling Services Operational
    Inbound Calling- Argentina Operational
    Outbound Calling- Argentina Operational
    Brazil Calling Services Operational
    Inbound Calling- Brazil Operational
    Chile Calling Services Operational
    Inbound Calling- Chile Operational
    Colombia Calling Services Operational
    Inbound Calling- Colombia Operational
    El Salvador Calling Services Operational
    Inbound Calling- El Salvador Operational
    Panama Calling Services Operational
    Inbound Calling- Panama Operational
    Peru Calling Services Operational
    Inbound Calling- Peru Operational
    Outbound Calling- Peru Operational
    Austria Calling Services Operational
    Inbound Calling - Austria Operational
    Outbound Calling - Austria Operational
    Emergency Calling - Austria Operational
    Belgium Calling Services Operational
    Inbound Calling - Belgium Operational
    Outbound Calling - Belgium Operational
    Emergency Calling - Belgium Operational
    France Calling Services Operational
    Inbound Calling - France Operational
    Outbound Calling - France Operational
    Emergency Calling - France Operational
    Germany Calling Services Operational
    Inbound Calling - Germany Operational
    Outbound Calling - Germany Operational
    Emergency Calling - Germany Operational
    Luxembourg Calling Services Operational
    Inbound Calling - Luxembourg Operational
    Outbound Calling - Luxembourg Operational
    Emergency Calling - Luxembourg Operational
    Netherlands Calling Services Operational
    Inbound Calling - Neatherlands Operational
    Outbound Calling - Netherlands Operational
    Emergency Calling - Netherlands Operational
    Switzerland Calling Services Operational
    Inbound Calling - Switzerland Operational
    Outbound Calling - Switzerland Operational
    Emergency Calling - Switzerland Operational
    Croatia Calling Services Operational
    Inbound Calling - Croatia Operational
    Outbound Calling - Croatia Operational
    Emergency Calling - Croatia Operational
    Greece Calling Services Operational
    Inbound Calling - Greece Operational
    Outbound Calling - Greece Operational
    Emergency Calling - Greece Operational
    Italy Calling Services Operational
    Inbound Calling - Italy Operational
    Outbound Calling - Italy Operational
    Emergency Calling - Italy Operational
    Malta Calling Services Operational
    Inbound Calling - Malta Operational
    Portugal Calling Services Operational
    Inbound Calling - Portugal Operational
    Outbound Calling - Portugal Operational
    Emergency Calling - Portugal Operational
    Slovenia Calling Services Operational
    Inbound Calling - Slovenia Operational
    Outbound Calling- Slovenia Operational
    Emergency Calling- Slovenia Operational
    Spain Calling Services Operational
    Inbound Calling - Spain Operational
    Outbound Calling - Spain Operational
    Emergency Calling - Spain Operational
    Bulgaria Calling Services Operational
    Inbound Calling - Bulgaria Operational
    Outbound Calling - Bulgaria Operational
    Emergency Calling - Bulgaria Operational
    Georgia Calling Services Operational
    Inbound Calling - Georgia Operational
    Czech Republic Calling Services Operational
    Inbound Calling - Czech Republic Operational
    Outbound Calling - Czech Republic Operational
    Emergency Calling - Czech Republic Operational
    Hungary Calling Services Operational
    Inbound Calling - Hungary Operational
    Outbound Calling - Hungary Operational
    Emergency Calling - Hungary Operational
    Poland Calling Services Operational
    Inbound Calling - Poland Operational
    Outbound Calling - Poland Operational
    Emergency Calling - Poland Operational
    Romania Calling Services Operational
    Inbound Calling - Romania Operational
    Outbound Calling - Romania Operational
    Emergency Calling - Romania Operational
    Russian Federation Calling Services Operational
    Inbound Calling - Russian Federation Operational
    Slovakia Calling Services Operational
    Inbound Calling - Slovakia Operational
    Outbound Calling - Slovakia Operational
    Emergency Calling - Slovakia Operational
    Denmark Calling Services Operational
    Inbound Calling - Denmark Operational
    Outbound Calling - Denmark Operational
    Emergency Calling - Denmark Operational
    Estonia Calling Services Operational
    Inbound Calling - Estonia Operational
    Outbound Calling - Estonia Operational
    Emergency Calling - Estonia Operational
    Finland Calling Services Operational
    Inbound Calling - Finland Operational
    Outbound Calling - Finland Operational
    Emergency Calling - Finland Operational
    Ireland Calling Services Operational
    Inbound Calling - Ireland Operational
    Outbound Calling - Ireland Operational
    Emergency Calling - Ireland Operational
    Latvia Calling Services Operational
    Inbound Calling - Latvia Operational
    Outbound Calling - Latvia Operational
    Emergency Calling - Latvia Operational
    Lithuania Calling Services Operational
    Inbound Calling - Lithuania Operational
    Outbound Calling - Lithuania Operational
    Emergency Calling - Lithuania Operational
    Norway Calling Services Operational
    Inbound Calling - Norway Operational
    Outbound Calling - Norway Operational
    Emergency Calling -Norway Operational
    Sweden Calling Services Operational
    Inbound Calling - Sweden Operational
    Outbound Calling - Sweden Operational
    Emergency Calling - Sweden Operational
    United Kingdom Calling Services Operational
    Inbound Calling - United Kingdom Operational
    Outbound Calling - United Kingdom Operational
    Emergency Calling - United Kingdom Operational
    Canada Calling Services Operational
    Inbound Calling - Canada (SIP) Operational
    Mexico Calling Services Operational
    Inbound Calling - Mexico Operational
    Puerto Rico Calling Services Operational
    Inbound Calling - Puerto Rico Operational
    Outbound Calling - Puerto Rico Operational
    Emergency Calling - Puerto Rico Operational
    Virgin Islands (U.S.) Calling Services Operational
    Inbound Calling - Virgin Islands (U.S.) Operational
    Emergency Calling - Virgin Islands (U.S.) Operational
    Cyprus Calling Services Operational
    Inbound Calling - Cyprus Operational
    Outbound Calling - Cyprus Operational
    Emergency Calling - Cyprus Operational
    Egypt Calling Services Operational
    Inbound Calling - Egypt Operational
    Israel Calling Services Operational
    Inbound Calling - Israel Operational
    Outbound Calling - Israel Operational
    Emergency Calling - Israel Operational
    Jordan Calling Services Operational
    Inbound Calling- Jordan Operational
    Kenya Calling Services Operational
    Inbound Calling- Kenya Operational
    Qatar Calling Services Operational
    Inbound Calling- Qatar Operational
    South Africa Calling Services Operational
    Inbound Calling- South Africa Operational
    United Arab Emirates Calling Services Operational
    Inbound Calling- United Arab Emirates Operational
    Australia Calling Services Operational
    Inbound Calling- Australia Operational
    Outbound Calling- Australia Operational
    Emergency Calling- Australia Operational
    China Calling Services Operational
    Inbound Calling- China Operational
    Hong Kong Calling Services Operational
    Inbound Calling- Hong Kong Operational
    Outbound Calling- Hong Kong Operational
    Emergency Calling- Hong Kong Operational
    India Calling Services Operational
    Inbound Calling- India Operational
    Indonesia Calling Services Operational
    Inbound Calling- Indonesia Operational
    Japan Calling Services Operational
    Inbound Calling- Japan Operational
    Outbound Calling- Japan Operational
    Emergency Calling- Japan Operational
    Malaysia Calling Services Operational
    Inbound Calling- Malaysia Operational
    Philippines Calling Service Operational
    Inbound Calling- Philippines Operational
    Singapore Calling Services Operational
    Inbound Calling- Singapore Operational
    Outbound Calling- Singapore Operational
    Emergency Calling- Singapore Operational
    South Korea Calling Services Operational
    Inbound Calling- South Korea Operational
    Outbound Calling- South Korea Operational
    Thailand Calling Services Operational
    Inbound Calling- Thailand Operational
    Operational
    Degraded Performance
    Partial Outage
    Major Outage
    Maintenance
    Scheduled Maintenance
    Bandwidth Dashboard Maintenance Jun 26, 00:00-06:00 EDT
    Bandwidth will be performing maintenance on the Bandwidth Dashboard. During the maintenance window, the Bandwidth Dashboard portal and API will be intermittently inaccessible.

    During the periods of inaccessibility, customers will be unable to search inventory, view orders, place orders or perform any other portal/API functions. API calls to the Bandwidth Dashboard will time-out with no response.
    Posted on Jun 16, 13:02 EDT
    Local Market Maintenance - Multiple Markets Jun 27, 00:00-05:00 EDT
    Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

    326 - Toledo, OH
    338 - Bloomington, IN

    We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
    Posted on Jun 24, 09:41 EDT
    Messaging Maintenance - SMS Jun 27, 02:00-06:00 EDT
    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Posted on Jun 24, 09:38 EDT
    Messaging Maintenance (V2 SMS) Jul 1, 00:00-01:00 EDT
    Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
    Posted on Jun 20, 11:25 EDT
    SMS Messaging Maintenance - LAX Jul 6, 00:00-02:00 EDT
    Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

    All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

    For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
    Posted on Jun 21, 09:33 EDT
    SMS Messaging Maintenance - DFW Jul 7, 00:00-02:00 EDT
    Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.

    All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

    For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
    Posted on Jun 21, 09:34 EDT
    Past Incidents
    Jun 25, 2022
    Bandwidth Local Market Impairment - 434 - Columbia SC
    Resolved - Resolved: No additional issues have been seen, closing this notification out.
    Jun 25, 15:37 EDT
    Monitoring - Update: Carrier has confirmed card has been replaced, market is fully back up. Will monitor.
    Jun 25, 13:39 EDT
    Update - Update: Our carrier is still working on replacing card, additional updates will follow.
    Jun 25, 12:17 EDT
    Identified - Update: Our carrier has identified a card failure and is working to complete replacement.
    Jun 25, 07:59 EDT
    Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

    We are currently working with our carrier for resolution.
    Jun 25, 04:01 EDT
    Jun 24, 2022
    MMS Deliverability Incendent
    Resolved - MMS delays and possible failures may have occurred during a network instability window between 6:53 PM and 7:42 PM ET on 6/24. We have confirmed stability at their time and messages are completing normally.
    Jun 24, 19:00 EDT
    Local Market Maintenance - 923 - Mansfield, OH
    Completed - The scheduled maintenance has been completed.
    Jun 24, 06:01 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jun 23, 23:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

    923 - Mansfield, OH

    We do not anticipate any service disruption to outbound calling during this maintenance.
    Jun 22, 11:56 EDT
    Jun 23, 2022
    Messaging Maintenance - SMS
    Completed - The scheduled maintenance has been completed.
    Jun 23, 06:01 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jun 23, 01:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Jun 22, 11:53 EDT
    Local Market Maintenance - 220 - Pleasantville, NJ
    Completed - The scheduled maintenance has been completed.
    Jun 23, 06:01 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jun 22, 22:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

    220 - Pleasantville, NJ

    We do not anticipate any service disruption to outbound calling during this maintenance.
    Jun 21, 10:48 EDT
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Jun 23, 03:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jun 22, 23:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Jun 21, 10:44 EDT
    Jun 22, 2022
    Bandwidth Local Market Impairment - 626 - St. Cloud MN
    Resolved - This incident has been resolved.
    Issue began approximately 0625 GMT and was resolved by approximately 1030 GMT.
    Jun 22, 09:00 EDT
    Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
    Jun 22, 07:33 EDT
    Investigating - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

    We are currently working with our carrier for resolution.
    Jun 22, 05:58 EDT
    Bandwidth Local Market Impairment - 478 - Montgomery AL
    Resolved - This incident has been resolved.
    Jun 22, 08:32 EDT
    Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs.
    This incident will be resolved when we confirm all repairs are complete.
    Jun 22, 06:06 EDT
    Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

    We are currently working with our carrier for resolution.
    Jun 22, 02:38 EDT
    Bandwidth Local Market Impairment - 956 - Johnson City TN
    Resolved - This incident has been resolved.
    Jun 22, 08:17 EDT
    Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs.
    This incident will be resolved when we confirm all repairs are complete.
    Jun 22, 05:48 EDT
    Investigating - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

    We are currently working with our carrier for resolution.
    Jun 22, 01:47 EDT
    Messaging Maintenance - SMS
    Completed - The scheduled maintenance has been completed.
    Jun 22, 06:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jun 22, 01:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Jun 21, 10:42 EDT
    Jun 21, 2022
    Messaging Maintenance - SMS
    Completed - The scheduled maintenance has been completed.
    Jun 21, 06:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jun 21, 01:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Jun 20, 11:21 EDT
    Local Market Maintenance - Multiple Markets
    Completed - The scheduled maintenance has been completed.
    Jun 21, 05:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jun 21, 00:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

    254 - Charleston, WV
    923 - Mansfield, OH
    927 - Harrisonburg, VA

    We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
    Jun 20, 11:23 EDT
    Jun 20, 2022
    Bandwidth Local Market Impairment - 550 - Abilene, TX
    Resolved - This incident has been resolved.
    Jun 20, 16:25 EDT
    Monitoring - The fiber has been repaired and we are monitoring the circuit for stability.
    Jun 20, 11:24 EDT
    Update - Our carrier has identified a fiber cut and is still working to complete the repairs.
    Jun 20, 07:50 EDT
    Update - Update: Our carrier has identified a fiber cut and is still working to complete the repairs.
    Jun 20, 06:43 EDT
    Identified - Update: Our carrier has identified a fiber cut and is working to complete repairs.
    Jun 20, 02:48 EDT
    Update - Update: Our carrier is continuing to isolate the cause of this incident.
    Jun 19, 22:50 EDT
    Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

    We are currently working with our carrier for resolution.
    Jun 19, 18:54 EDT
    Messaging Maintenance - Toll Free SMS
    Completed - The scheduled maintenance has been completed.
    Jun 20, 07:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jun 20, 01:01 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
    Jun 17, 11:02 EDT
    Jun 19, 2022
    Bandwidth Local Market Impairment - 620 - Rochester, MN
    Resolved - Final: Our carrier has completed all necessary repairs (fiber cut/equipment failure) and Bandwidth can confirm all services are restored. This incident is being resolved.

    Start Time: 06/18/2022 04:52 ET
    Stop Time: 06/18/2022 09:54 ET
    Jun 19, 03:37 EDT
    Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
    Jun 19, 01:47 EDT
    Identified - Update: Our carrier is continuing to isolate the cause of this incident.
    Jun 18, 21:44 EDT
    Investigating - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

    We are currently working with our carrier for resolution.
    Jun 18, 17:46 EDT
    Jun 18, 2022
    Bandwidth Local Market Impairment - Lata-550 Abilene, TX
    Resolved - Final:

    Start Time: 06/16/2022 01:59 ET
    Stop Time: 06/17/2022 09:46 ET
    Jun 18, 08:45 EDT
    Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
    Jun 18, 01:17 EDT
    Identified - Our carrier has identified a fiber cut and is working to complete repairs.
    Jun 17, 21:17 EDT
    Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
    Jun 17, 19:20 EDT
    Update - We are continuing to work on a fix for this issue.
    Jun 17, 15:46 EDT
    Update - We are continuing to work on a fix for this issue.
    Jun 17, 11:23 EDT
    Update - Our carrier has identified a fiber cut and is working to complete repairs.
    Jun 17, 06:30 EDT
    Update - Our carrier has identified a fiber cut and is working to complete repairs.
    Jun 17, 02:30 EDT
    Update - Our carrier has identified a fiber cut and is working to complete repairs.
    Jun 16, 22:30 EDT
    Identified - Our carrier has identified a fiber cut and is working to complete repairs.
    Jun 16, 18:30 EDT
    Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

    We are currently working with our carrier for resolution.
    Jun 16, 14:31 EDT
    Jun 17, 2022
    SIP Trunking Incident
    Resolved - This incident has been resolved.
    Jun 17, 19:32 EDT
    Monitoring - Bandwidth Teams are observing expected call patterns and behaviors over this particular platform. We will continue to monitor for stability.
    Jun 17, 16:51 EDT
    Investigating - Bandwidth teams are investigating an incident on our SIP Trunking Product where Inbound and Outbound calls are intermittently failing to process as expected.
    Jun 17, 15:36 EDT
    Local Market Maintenance - 434 - Columbia, SC
    Completed - The scheduled maintenance has been completed.
    Jun 17, 06:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jun 17, 00:01 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

    434 - Columbia, SC

    We do not anticipate any service disruption to outbound calling during this maintenance.
    Jun 16, 13:26 EDT
    Messaging Maintenance (V2 SMS)
    Completed - The scheduled maintenance has been completed.
    Jun 17, 01:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jun 17, 00:01 EDT
    Scheduled - Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
    Jun 6, 11:31 EDT
    Jun 16, 2022
    Messaging Maintenance - SMS
    Completed - The scheduled maintenance has been completed.
    Jun 16, 06:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jun 16, 01:01 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Jun 15, 11:55 EDT
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Jun 16, 03:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jun 15, 23:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Jun 14, 12:52 EDT
    Jun 15, 2022
    Messaging Maintenance - SMS
    Completed - The scheduled maintenance has been completed.
    Jun 15, 06:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jun 15, 02:02 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Jun 14, 12:42 EDT
    Local Market Maintenance - Multiple Markets
    Completed - The scheduled maintenance has been completed.
    Jun 15, 05:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jun 15, 00:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

    326 - Toledo, OH
    338 - Bloomington, IN

    We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
    Jun 14, 15:10 EDT
    Jun 14, 2022
    Bandwidth Local Market Impairment : Lata 635 - Cedar Rapids, IA
    Resolved - This incident has been resolved.
    Jun 14, 14:47 EDT
    Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs.
    This incident will be resolved when we confirm all repairs are complete.
    Jun 14, 04:51 EDT
    Update - Update: We have observed services in this market have recovered and our carrier is finalizing repairs.
    This incident will be resolved when we confirm all repairs are complete.
    Jun 14, 04:49 EDT
    Update - Our carrier has identified a fiber cut and is working to complete repairs.
    Jun 13, 22:10 EDT
    Identified - Our carrier has identified a fiber cut and is working to complete repairs.
    Jun 13, 18:10 EDT
    Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

    We are currently working with our carrier for resolution.
    Jun 13, 14:10 EDT
    Messaging Maintenance - SMS
    Completed - The scheduled maintenance has been completed.
    Jun 14, 07:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jun 14, 01:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Jun 13, 12:45 EDT
    Jun 13, 2022
    Possible MMS Failed Deliveries
    Resolved - Queuing of MMS with a routing vendor caused a failover between 5:05-5:06 PM ET. This could have caused delays starting around 4:48PM ET, as well as a short point of failed 10 DLC MMS, P2P MMS, and some TF MMS during the moment of fail over. Messages received during the outage would have failed and need to be resent.
    Jun 13, 17:00 EDT
    Local Market Maintenance - Multiple Markets
    Completed - The scheduled maintenance has been completed.
    Jun 13, 07:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jun 12, 23:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

    326 - Toledo, OH
    338 - Bloomington, IN

    We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
    Jun 10, 11:48 EDT
    Jun 12, 2022
    Jun 11, 2022
    Messaging Maintenance - SMS
    Completed - The scheduled maintenance has been completed.
    Jun 11, 20:30 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jun 11, 19:30 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Jun 10, 11:45 EDT
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