Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Bandwidth will be performing maintenance on the Bandwidth Dashboard. During the maintenance window, the Bandwidth Dashboard portal and API will be intermittently inaccessible.
During the periods of inaccessibility, customers will be unable to search inventory, view orders, place orders or perform any other portal/API functions. API calls to the Bandwidth Dashboard will time-out with no response. Posted on
Jun 16, 13:02 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:
326 - Toledo, OH 338 - Bloomington, IN
We do not anticipate any service disruption to outbound calling from these local markets during this maintenance. Posted on
Jun 24, 09:41 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages. Posted on
Jun 24, 09:38 EDT
Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance. Posted on
Jun 20, 11:25 EDT
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.
All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal. Posted on
Jun 21, 09:33 EDT
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.
All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal. Posted on
Jun 21, 09:34 EDT
Resolved -
Resolved: No additional issues have been seen, closing this notification out.
Jun 25, 15:37 EDT
Monitoring -
Update: Carrier has confirmed card has been replaced, market is fully back up. Will monitor.
Jun 25, 13:39 EDT
Update -
Update: Our carrier is still working on replacing card, additional updates will follow.
Jun 25, 12:17 EDT
Identified -
Update: Our carrier has identified a card failure and is working to complete replacement.
Jun 25, 07:59 EDT
Investigating -
We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution.
Jun 25, 04:01 EDT
Resolved -
MMS delays and possible failures may have occurred during a network instability window between 6:53 PM and 7:42 PM ET on 6/24. We have confirmed stability at their time and messages are completing normally.
Jun 24, 19:00 EDT
Completed -
The scheduled maintenance has been completed.
Jun 24, 06:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:
923 - Mansfield, OH
We do not anticipate any service disruption to outbound calling during this maintenance.
Jun 22, 11:56 EDT
Completed -
The scheduled maintenance has been completed.
Jun 23, 06:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 01:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jun 22, 11:53 EDT
Completed -
The scheduled maintenance has been completed.
Jun 23, 06:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 22:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:
220 - Pleasantville, NJ
We do not anticipate any service disruption to outbound calling during this maintenance.
Jun 21, 10:48 EDT
Completed -
The scheduled maintenance has been completed.
Jun 23, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Jun 21, 10:44 EDT
Resolved -
This incident has been resolved. Issue began approximately 0625 GMT and was resolved by approximately 1030 GMT.
Jun 22, 09:00 EDT
Monitoring -
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Jun 22, 07:33 EDT
Investigating -
We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.
We are currently working with our carrier for resolution.
Jun 22, 05:58 EDT
Resolved -
This incident has been resolved.
Jun 22, 08:32 EDT
Monitoring -
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Jun 22, 06:06 EDT
Investigating -
We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution.
Jun 22, 02:38 EDT
Resolved -
This incident has been resolved.
Jun 22, 08:17 EDT
Monitoring -
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Jun 22, 05:48 EDT
Investigating -
We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.
We are currently working with our carrier for resolution.
Jun 22, 01:47 EDT
Completed -
The scheduled maintenance has been completed.
Jun 22, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 01:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jun 21, 10:42 EDT
Completed -
The scheduled maintenance has been completed.
Jun 21, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 01:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jun 20, 11:21 EDT
Completed -
The scheduled maintenance has been completed.
Jun 21, 05:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 00:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:
Resolved -
This incident has been resolved.
Jun 20, 16:25 EDT
Monitoring -
The fiber has been repaired and we are monitoring the circuit for stability.
Jun 20, 11:24 EDT
Update -
Our carrier has identified a fiber cut and is still working to complete the repairs.
Jun 20, 07:50 EDT
Update -
Update: Our carrier has identified a fiber cut and is still working to complete the repairs.
Jun 20, 06:43 EDT
Identified -
Update: Our carrier has identified a fiber cut and is working to complete repairs.
Jun 20, 02:48 EDT
Update -
Update: Our carrier is continuing to isolate the cause of this incident.
Jun 19, 22:50 EDT
Investigating -
We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution.
Jun 19, 18:54 EDT
Completed -
The scheduled maintenance has been completed.
Jun 20, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 01:01 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Jun 17, 11:02 EDT
Resolved -
Final: Our carrier has completed all necessary repairs (fiber cut/equipment failure) and Bandwidth can confirm all services are restored. This incident is being resolved.
Start Time: 06/18/2022 04:52 ET Stop Time: 06/18/2022 09:54 ET
Jun 19, 03:37 EDT
Monitoring -
Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Jun 19, 01:47 EDT
Identified -
Update: Our carrier is continuing to isolate the cause of this incident.
Jun 18, 21:44 EDT
Investigating -
We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.
We are currently working with our carrier for resolution.
Jun 18, 17:46 EDT
Start Time: 06/16/2022 01:59 ET Stop Time: 06/17/2022 09:46 ET
Jun 18, 08:45 EDT
Monitoring -
Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Jun 18, 01:17 EDT
Identified -
Our carrier has identified a fiber cut and is working to complete repairs.
Jun 17, 21:17 EDT
Monitoring -
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Jun 17, 19:20 EDT
Update -
We are continuing to work on a fix for this issue.
Jun 17, 15:46 EDT
Update -
We are continuing to work on a fix for this issue.
Jun 17, 11:23 EDT
Update -
Our carrier has identified a fiber cut and is working to complete repairs.
Jun 17, 06:30 EDT
Update -
Our carrier has identified a fiber cut and is working to complete repairs.
Jun 17, 02:30 EDT
Update -
Our carrier has identified a fiber cut and is working to complete repairs.
Jun 16, 22:30 EDT
Identified -
Our carrier has identified a fiber cut and is working to complete repairs.
Jun 16, 18:30 EDT
Investigating -
We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution.
Jun 16, 14:31 EDT
Resolved -
This incident has been resolved.
Jun 17, 19:32 EDT
Monitoring -
Bandwidth Teams are observing expected call patterns and behaviors over this particular platform. We will continue to monitor for stability.
Jun 17, 16:51 EDT
Investigating -
Bandwidth teams are investigating an incident on our SIP Trunking Product where Inbound and Outbound calls are intermittently failing to process as expected.
Jun 17, 15:36 EDT
Completed -
The scheduled maintenance has been completed.
Jun 17, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 00:01 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:
434 - Columbia, SC
We do not anticipate any service disruption to outbound calling during this maintenance.
Jun 16, 13:26 EDT
Completed -
The scheduled maintenance has been completed.
Jun 17, 01:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 00:01 EDT
Scheduled -
Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
Jun 6, 11:31 EDT
Completed -
The scheduled maintenance has been completed.
Jun 16, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 01:01 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jun 15, 11:55 EDT
Completed -
The scheduled maintenance has been completed.
Jun 16, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Jun 14, 12:52 EDT
Completed -
The scheduled maintenance has been completed.
Jun 15, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 02:02 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jun 14, 12:42 EDT
Completed -
The scheduled maintenance has been completed.
Jun 15, 05:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 00:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:
326 - Toledo, OH 338 - Bloomington, IN
We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jun 14, 15:10 EDT
Resolved -
This incident has been resolved.
Jun 14, 14:47 EDT
Monitoring -
Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Jun 14, 04:51 EDT
Update -
Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Jun 14, 04:49 EDT
Update -
Our carrier has identified a fiber cut and is working to complete repairs.
Jun 13, 22:10 EDT
Identified -
Our carrier has identified a fiber cut and is working to complete repairs.
Jun 13, 18:10 EDT
Investigating -
We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution.
Jun 13, 14:10 EDT
Completed -
The scheduled maintenance has been completed.
Jun 14, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 01:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jun 13, 12:45 EDT
Resolved -
Queuing of MMS with a routing vendor caused a failover between 5:05-5:06 PM ET. This could have caused delays starting around 4:48PM ET, as well as a short point of failed 10 DLC MMS, P2P MMS, and some TF MMS during the moment of fail over. Messages received during the outage would have failed and need to be resent.
Jun 13, 17:00 EDT
Completed -
The scheduled maintenance has been completed.
Jun 13, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:
326 - Toledo, OH 338 - Bloomington, IN
We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jun 10, 11:48 EDT
Completed -
The scheduled maintenance has been completed.
Jun 11, 20:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 19:30 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jun 10, 11:45 EDT