Bandwidth Status

Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

All Systems Operational

United States Inbound Calling Services Operational

Inbound Calling (SIP) - United States Operational

Toll-Free calling - Inbound (SIP) - United States Operational

REST APIs - HTTP Voice - United States Operational

REST APIs - SIP Voice - United States Operational

BXML - United States Operational

United States Outbound Calling Services Operational

Outbound Calling (SIP) - United States Operational

Toll-Free calling - Outbound (SIP) - United States Operational

REST APIs - HTTP Voice - United States Operational

REST APIs - SIP Voice - United States Operational

BXML - United States Operational

United States V2 Application Add On Services Operational

Call Recording Operational

Transcriptions Operational

Text-to-Speech Operational

CNAM Lookup Operational

United States Messaging Services Operational

SMS Messaging (SMPP) Operational

MMS Messaging (MM4) Operational

Toll-Free SMS - Inbound Operational

Toll-Free SMS - Outbound Operational

International Messaging (HTTP) Operational

REST APIs - HTTP SMS Messaging Operational

REST APIs - HTTP MMS Messaging Operational

Toll Free MMS - Inbound Operational

Toll Free MMS - Outbound Operational

International A2P Messaging Operational

International A2P Platform (SMPP) Operational

International A2P Platform (HTTP) Operational

International A2P Messaging Regional Connectivity Operational

Latin America Operational

APAC Operational

Europe Operational

Middle East & Africa Operational

Insights Operational

Messaging Insights Dashboard Operational

Message Log API Operational

Number Management Services Operational

New Number Ordering Operational

Number Porting Operational

Inbound Calling - Caller ID Lookup (CNAM) Operational

Line Feature Management Operational

Phone Number Lookup API Operational

Call Assure Operational

9-1-1 Services Operational

9-1-1 Call Routing Service Operational

9-1-1 Provisioning Service Operational

DLR (Dynamic Location Routing) Operational

Direct Network Connection Operational

Network Expansion Service (NES) Operational

Inbound Direct Link Services (DLS) Operational

Outbound Direct Link Services (DLS) Operational

Virtual (cloud) Connection Service Operational

WebRTC Operational

Support Operational

Phone Support Operational

Ticketing Support Operational

Help Center Operational

Portals Operational

Bandwidth App Operational

Application Platform Dashboard Operational

9-1-1 Dashboard Operational

Bandwidth International (fka Voxbone) Portal Operational

Dominican Republic Calling Services Operational

Inbound Calling - Dominican Republic (SIP) Operational

Argentina Calling Services Operational

Inbound Calling- Argentina Operational

Outbound Calling- Argentina Operational

Brazil Calling Services Operational

Inbound Calling- Brazil Operational

Chile Calling Services Operational

Inbound Calling- Chile Operational

Colombia Calling Services Operational

Inbound Calling- Colombia Operational

El Salvador Calling Services Operational

Inbound Calling- El Salvador Operational

Panama Calling Services Operational

Inbound Calling- Panama Operational

Peru Calling Services Operational

Inbound Calling- Peru Operational

Outbound Calling- Peru Operational

Austria Calling Services Operational

Inbound Calling - Austria Operational

Outbound Calling - Austria Operational

Emergency Calling - Austria Operational

Belgium Calling Services Operational

Inbound Calling - Belgium Operational

Outbound Calling - Belgium Operational

Emergency Calling - Belgium Operational

France Calling Services Operational

Inbound Calling - France Operational

Outbound Calling - France Operational

Emergency Calling - France Operational

Germany Calling Services Operational

Inbound Calling - Germany Operational

Outbound Calling - Germany Operational

Emergency Calling - Germany Operational

Luxembourg Calling Services Operational

Inbound Calling - Luxembourg Operational

Outbound Calling - Luxembourg Operational

Emergency Calling - Luxembourg Operational

Netherlands Calling Services Operational

Inbound Calling - Neatherlands Operational

Outbound Calling - Netherlands Operational

Emergency Calling - Netherlands Operational

Switzerland Calling Services Operational

Inbound Calling - Switzerland Operational

Outbound Calling - Switzerland Operational

Emergency Calling - Switzerland Operational

Croatia Calling Services Operational

Inbound Calling - Croatia Operational

Outbound Calling - Croatia Operational

Emergency Calling - Croatia Operational

Greece Calling Services Operational

Inbound Calling - Greece Operational

Outbound Calling - Greece Operational

Emergency Calling - Greece Operational

Italy Calling Services Operational

Inbound Calling - Italy Operational

Outbound Calling - Italy Operational

Emergency Calling - Italy Operational

Malta Calling Services Operational

Inbound Calling - Malta Operational

Portugal Calling Services Operational

Inbound Calling - Portugal Operational

Outbound Calling - Portugal Operational

Emergency Calling - Portugal Operational

Slovenia Calling Services Operational

Inbound Calling - Slovenia Operational

Outbound Calling- Slovenia Operational

Emergency Calling- Slovenia Operational

Spain Calling Services Operational

Inbound Calling - Spain Operational

Outbound Calling - Spain Operational

Emergency Calling - Spain Operational

Bulgaria Calling Services Operational

Inbound Calling - Bulgaria Operational

Outbound Calling - Bulgaria Operational

Emergency Calling - Bulgaria Operational

Georgia Calling Services Operational

Inbound Calling - Georgia Operational

Czech Republic Calling Services Operational

Inbound Calling - Czech Republic Operational

Outbound Calling - Czech Republic Operational

Emergency Calling - Czech Republic Operational

Hungary Calling Services Operational

Inbound Calling - Hungary Operational

Outbound Calling - Hungary Operational

Emergency Calling - Hungary Operational

Poland Calling Services Operational

Inbound Calling - Poland Operational

Outbound Calling - Poland Operational

Emergency Calling - Poland Operational

Romania Calling Services Operational

Inbound Calling - Romania Operational

Outbound Calling - Romania Operational

Emergency Calling - Romania Operational

Slovakia Calling Services Operational

Inbound Calling - Slovakia Operational

Outbound Calling - Slovakia Operational

Emergency Calling - Slovakia Operational

Denmark Calling Services Operational

Inbound Calling - Denmark Operational

Outbound Calling - Denmark Operational

Emergency Calling - Denmark Operational

Estonia Calling Services Operational

Inbound Calling - Estonia Operational

Outbound Calling - Estonia Operational

Emergency Calling - Estonia Operational

Finland Calling Services Operational

Inbound Calling - Finland Operational

Outbound Calling - Finland Operational

Emergency Calling - Finland Operational

Ireland Calling Services Operational

Inbound Calling - Ireland Operational

Outbound Calling - Ireland Operational

Emergency Calling - Ireland Operational

Latvia Calling Services Operational

Inbound Calling - Latvia Operational

Outbound Calling - Latvia Operational

Emergency Calling - Latvia Operational

Lithuania Calling Services Operational

Inbound Calling - Lithuania Operational

Outbound Calling - Lithuania Operational

Emergency Calling - Lithuania Operational

Norway Calling Services Operational

Inbound Calling - Norway Operational

Outbound Calling - Norway Operational

Emergency Calling -Norway Operational

Sweden Calling Services Operational

Inbound Calling - Sweden Operational

Outbound Calling - Sweden Operational

Emergency Calling - Sweden Operational

United Kingdom Calling Services Operational

Inbound Calling - United Kingdom Operational

Outbound Calling - United Kingdom Operational

Emergency Calling - United Kingdom Operational

Canada Calling Services Operational

Inbound Calling - Canada (SIP) Operational

Mexico Calling Services Operational

Inbound Calling - Mexico Operational

Puerto Rico Calling Services Operational

Inbound Calling - Puerto Rico Operational

Outbound Calling - Puerto Rico Operational

Emergency Calling - Puerto Rico Operational

Virgin Islands (U.S.) Calling Services Operational

Inbound Calling - Virgin Islands (U.S.) Operational

Emergency Calling - Virgin Islands (U.S.) Operational

Cyprus Calling Services Operational

Inbound Calling - Cyprus Operational

Outbound Calling - Cyprus Operational

Emergency Calling - Cyprus Operational

Egypt Calling Services Operational

Inbound Calling - Egypt Operational

Israel Calling Services Operational

Inbound Calling - Israel Operational

Outbound Calling - Israel Operational

Emergency Calling - Israel Operational

Jordan Calling Services Operational

Inbound Calling- Jordan Operational

Kenya Calling Services Operational

Inbound Calling- Kenya Operational

Qatar Calling Services Operational

Inbound Calling- Qatar Operational

South Africa Calling Services Operational

Inbound Calling- South Africa Operational

United Arab Emirates Calling Services Operational

Inbound Calling- United Arab Emirates Operational

Australia Calling Services Operational

Inbound Calling- Australia Operational

Outbound Calling- Australia Operational

Emergency Calling- Australia Operational

China Calling Services Operational

Inbound Calling- China Operational

Hong Kong Calling Services Operational

Inbound Calling- Hong Kong Operational

Outbound Calling- Hong Kong Operational

Emergency Calling- Hong Kong Operational

India Calling Services Operational

Inbound Calling- India Operational

Indonesia Calling Services Operational

Inbound Calling- Indonesia Operational

Japan Calling Services Operational

Inbound Calling- Japan Operational

Outbound Calling- Japan Operational

Emergency Calling- Japan Operational

Malaysia Calling Services Operational

Inbound Calling- Malaysia Operational

Philippines Calling Service Operational

Inbound Calling- Philippines Operational

Singapore Calling Services Operational

Inbound Calling- Singapore Operational

Outbound Calling- Singapore Operational

Emergency Calling- Singapore Operational

South Korea Calling Services Operational

Inbound Calling- South Korea Operational

Outbound Calling- South Korea Operational

Thailand Calling Services Operational

Inbound Calling- Thailand Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Messaging Maintenance - Campaign Provisioning Delays Oct 7, 2024 00:00-08:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.
Posted on Oct 01, 2024 - 16:28 EDT

Messaging Maintenance - SMS Oct 8, 2024 02:00-06:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Posted on Sep 24, 2024 - 10:38 EDT

Messaging Maintenance - Toll-Free MMS/SMS Oct 9, 2024 23:00 - Oct 10, 2024 03:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on Oct 01, 2024 - 16:30 EDT

Messaging Maintenance - SMS Oct 9, 2024 23:00 - Oct 10, 2024 06:00 EDT

Network Maintenance - RDU Data Center Oct 10, 2024 00:00-02:00 EDT

Bandwidth will be performing network maintenance in our RDU data center. Bandwidth is taking all necessary steps to eliminate impact during the maintenance window.

Number management and provisioning services including searching inventory, viewing orders, placing orders or performing any other portal/API functions will be unreachable at various times throughout the event on the following platforms:

EVS/911 Dashboard, 911 API, CNAM HTTP API
Bandwidth Dashboard

The following services will not be impacted during the maintenance:

Inbound Voice (Origination) Calling
Outbound Voice (Termination) Calling
Emergency (911) Voice Calling
SMS/MMS Messaging
HTTP Voice/Messaging services

For any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Sep 24, 2024 - 09:15 EDT

Network Maintenance - ATL Data Center Oct 10, 2024 00:00-02:00 EDT

Bandwidth will be performing network maintenance in our ATL data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the ATL data center.

Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

Emergency (911) Voice Calling: Bandwidth advises that customers route all calls through the DFW data center.

The following services will not be impacted during the maintenance:
SMS/MMS Messaging
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Sep 23, 2024 - 12:19 EDT

Global Data Center Maintenance - China Oct 11, 2024 08:00-10:00 EDT

Bandwidth will be performing maintenance in our global China Hong Kong data center. During the maintenance, Bandwidth is taking all necessary steps to minimize impact to calls sent through the global data center. Customers sending and receiving calls to the data center via the internet may experience a brief disruption in service. Customers sending and receiving calls to the data center via a direct connection will not observe service disruptions.
Posted on Sep 26, 2024 - 14:07 EDT

Global Data Center Maintenance - Belgium Oct 11, 2024 14:00 - Oct 12, 2024 02:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 01, 2024 - 10:35 EDT

Scheduled - Bandwidth will be performing scheduled maintenance in the global Belgium data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the global Belgium data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the global Belgium data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.

The following services will encounter a brief interruption during the maintenance:
International Number searching, ordering, and porting - Bandwidth App
Messaging - VoxSMS
Legacy Global Portal
Sep 27, 2024 - 08:05 EDT

Messaging Maintenance - SMS Oct 15, 2024 02:00-06:00 EDT

Global Data Center Maintenance - Australia Oct 16, 2024 08:00-10:00 EDT

Bandwidth will be performing maintenance in our global Australia Sydney data center. During the maintenance, Bandwidth is taking all necessary steps to minimize impact to calls sent through the global data center. Customers sending and receiving calls to the data center via the internet may experience a brief disruption in service. Customers sending and receiving calls to the data center via a direct connection will not observe service disruptions.
Posted on Oct 01, 2024 - 09:33 EDT

Messaging Maintenance - Toll-Free MMS/SMS Oct 16, 2024 23:00 - Oct 17, 2024 03:00 EDT

Network Maintenance - DFW Data Center Oct 17, 2024 01:00-03:00 EDT

Bandwidth will be performing network maintenance in our DFW data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the DFW data center.

Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

Emergency (911) Voice Calling: Bandwidth advises that customers route all calls through the ATL data center.

SMS/MMS Messaging: We advise customers to point their outbound message traffic to our LAX data center to avoid any service disruption.

The following services will not be impacted during the maintenance:
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Sep 23, 2024 - 12:23 EDT

Global Data Center Maintenance - Belgium Oct 18, 2024 14:00-16:00 EDT

Bandwidth will be performing maintenance in our global Brussels Belgium data center. During the maintenance, Bandwidth is taking all necessary steps to minimize impact to calls sent through the global data center. Customers sending and receiving calls to the data center via the internet may experience a brief disruption in service. Customers sending and receiving calls to the data center via a direct connection will not observe service disruptions.
Posted on Oct 01, 2024 - 10:26 EDT

Global Data Center Maintenance - Germany Oct 18, 2024 14:00-16:00 EDT

Bandwidth will be performing maintenance in our global Frankfurt Germany data center. During the maintenance, Bandwidth is taking all necessary steps to minimize impact to calls sent through the global data center. Customers sending and receiving calls to the data center via the internet may experience a brief disruption in service. Customers sending and receiving calls to the data center via a direct connection will not observe service disruptions.
Posted on Oct 01, 2024 - 10:28 EDT

Messaging Maintenance - SMS Oct 22, 2024 02:00-06:00 EDT

Messaging Maintenance - Toll-Free MMS/SMS Oct 23, 2024 23:00 - Oct 24, 2024 03:00 EDT

Messaging Maintenance - Toll-Free MMS/SMS Oct 30, 2024 23:00 - Oct 31, 2024 03:00 EDT

Past Incidents

Oct 6, 2024

No incidents reported today.

Oct 5, 2024

Network Maintenance - DFW Data Center

Completed - The scheduled maintenance has been completed.
Oct 5, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 00:00 EDT

Scheduled - Bandwidth will be performing network maintenance in our DFW data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the DFW data center.

Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

Emergency (911) Voice Calling: Bandwidth advises that customers route all calls through the ATL data center.

SMS/MMS Messaging: We advise customers to point their outbound message traffic to our LAX data center to avoid any service disruption.

The following services will not be impacted during the maintenance:
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Sep 19, 14:40 EDT

Oct 4, 2024

Emergency EVS (911) Maintenance - DFW Data Center

Completed - The scheduled maintenance has been completed.
Oct 4, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 20:00 EDT

Scheduled - Bandwidth will be performing emergency EVS (911) maintenance in our DFW data center.

Bandwidth will be implementing this change in a manner that will have no impact to the completion of 911 calls however, we advise that customers route all EVS (911) calls through the ATL data center for the duration of the maintenance to ensure no interruption in service.
Oct 3, 12:28 EDT

Oct 3, 2024

Messaging Maintenance - MMS

Completed - The scheduled maintenance has been completed.
Oct 3, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 01:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Oct 1, 16:27 EDT

Messaging Maintenance - Toll-Free MMS/SMS

Completed - The scheduled maintenance has been completed.
Oct 3, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 23:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Oct 1, 16:26 EDT

Network Maintenance - JFK Data Center

Completed - The scheduled maintenance has been completed.
Oct 3, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 00:00 EDT

Scheduled - Bandwidth will be performing network maintenance in our JFK data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the JFK data center.

Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

The following services will not be impacted during the maintenance:
Emergency (911) Voice Calling
SMS/MMS Messaging
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Sep 23, 12:17 EDT

Oct 2, 2024

Oct 1, 2024

Global Portal and API Incident

Postmortem - Read details
Oct 5, 16:49 EDT

Resolved - This incident has been resolved.
Oct 1, 20:02 EDT

Monitoring - Teams are observing expected portal and API behaviors. We will continue to monitor for prolonged stability.
Oct 1, 19:43 EDT

Identified - Teams have identified the source of this impairment and are working to restore expected portal and API behaviors.
Oct 1, 19:19 EDT

Update - We are continuing to investigate this issue.
Oct 1, 18:42 EDT

Investigating - Bandwidth teams are investigating an incident impacting the Global Portal and associated APIs. Both the Portal and APIs may not be accessible. Teams are actively working to restore expected portal and API behaviors.
Oct 1, 17:39 EDT

Order Notification Incident

Postmortem - Read details
Oct 5, 17:14 EDT

Resolved - This incident has been resolved.
Oct 1, 12:23 EDT

Identified - Bandwidth teams have identified the source of the incident and are working to restore expected notification services.
Oct 1, 08:09 EDT

Investigating - Teams are investigating an incident impacting order notifications from the Bandwidth App. These notifications are delayed in delivery.
Oct 1, 04:53 EDT

Global Portal & API Incident

Postmortem - Read details
Oct 5, 16:48 EDT

Resolved - This incident has been resolved.
Oct 1, 08:55 EDT

Monitoring - Teams are observing expected behavior. We will monitor for prolonged stability.
Oct 1, 01:30 EDT

Update - Bandwidth teams have identified the source of this incident and are working to restore Portal, API, and associated reporting services.
Sep 30, 23:03 EDT

Identified - Bandwidth teams have identified the source of this incident and are working to restore services.
Sep 30, 22:22 EDT

Messaging Maintenance - SMS

Completed - The scheduled maintenance has been completed.
Oct 1, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 02:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Sep 24, 10:37 EDT

Emergency EVS (911) Maintenance - ATL Data Center

Completed - The scheduled maintenance has been completed.
Oct 1, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 20:00 EDT

Scheduled - Bandwidth will be performing emergency EVS (911) maintenance in our ATL data center.

Bandwidth will be implementing this change in a manner that will have no impact to the completion of 911 calls however, we advise that customers route all EVS (911) calls through the DFW data center for the duration of the maintenance to ensure no interruption in service.
Sep 30, 12:25 EDT

Sep 30, 2024

Messaging Maintenance - SMS

Completed - The scheduled maintenance has been completed.
Sep 30, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 02:00 EDT

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

Update On Hurricane Helene

Resolved - This incident has been resolved.
Sep 27, 15:35 EDT

Monitoring - We want to let you know that Bandwidth is actively monitoring our network for potential impacts from Hurricane Helene.

Although no one can perfectly predict the future, our core network operates in a geo-redundant fashion and is designed to be resilient against situations such as this. Our team is standing by, ready to act if any service disruptions should occur.

Our Network Operations Center will continue to monitor the storm’s path and impact closely throughout the weather event. We will notify you immediately if we observe any changes in Bandwidth’s services.

Should you experience any issues with your service, don't hesitate to contact our support team at bandwidth.com/support or by calling (855) 864-7776.
Sep 25, 12:47 EDT

BWI Network Impairment - Switzerland Outbound Voice

Postmortem - Read details
Oct 5, 16:41 EDT

Resolved - We are aware of an incident that impacted Switzerland outbound voice calls due to an outage with our supplier. This incident has been resolved.
Sep 27, 05:55 EDT

EVS (911) Maintenance - ATL Data Center

Completed - The scheduled maintenance has been completed.
Sep 27, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 00:00 EDT

Scheduled - Bandwidth will be performing network EVS (911) maintenance in our ATL data center. While all steps have been taken to minimize impact to calls, Bandwidth advises that customers route all EVS (911) calls through the DFW data center for the duration of the maintenance to ensure no interruption in service.

There will be no impact to 911 provisioning during this maintenance.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Sep 18, 08:18 EDT

Sep 26, 2024

Bandwidth US Network Impairment - Outbound Messaging DLRs for long code and toll-free SMS

Resolved - This incident has been resolved.
Sep 26, 22:52 EDT

Investigating - We are investing an incident causing delivery reporting (DLRs) to be delayed or expired. This is currently impacting outbound long code and toll-free SMS.
Sep 26, 21:44 EDT

Messaging Maintenance - Toll-Free MMS/SMS

Completed - The scheduled maintenance has been completed.
Sep 26, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 23:00 EDT

Sep 25, 2024

Messaging Maintenance - SMS

Completed - The scheduled maintenance has been completed.
Sep 25, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 02:00 EDT

Messaging Maintenance - MMS

Completed - The scheduled maintenance has been completed.
Sep 25, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 00:00 EDT

Sep 24, 2024

Delays - TN Option Orders

Postmortem - Read details
Sep 26, 10:07 EDT

Resolved - This incident has been resolved.
Sep 24, 17:27 EDT

Monitoring - We are observing expected order behavior and are monitoring for stability.
Sep 24, 13:28 EDT

Investigating - We are currently investigating an incident that is causing delays in TN Options Orders.
Sep 24, 09:49 EDT

Sep 23, 2024

BW App Request Delays

Postmortem - Read details
Oct 5, 16:38 EDT

Resolved - We’ve confirmed stability and we’re considering this incident resolved.
Sep 23, 19:35 EDT

Monitoring - We’re currently monitoring an incident that created delays for all request types in the BW App and API. We will advise once we confirm stability.
Sep 23, 17:31 EDT

Messaging Maintenance - SMS

Completed - The scheduled maintenance has been completed.
Sep 23, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 02:00 EDT

Messaging Maintenance - Toll-Free MMS/SMS

Completed - The scheduled maintenance has been completed.
Sep 23, 05:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 04:30 EDT

Scheduled - Bandwidth will be performing maintenance to migrate a small portion of messaging traffic to a new messaging route. While all steps have been taken to reduce impact as traffic is cutover, customers may observe a momentary disruption in the the delivery of active messages.
Sep 20, 13:29 EDT

Sep 22, 2024

No incidents reported.