Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers. Posted on
Oct 01, 2024 - 16:28 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages. Posted on
Sep 24, 2024 - 10:38 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
Oct 01, 2024 - 16:30 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages. Posted on
Oct 01, 2024 - 12:12 EDT
Bandwidth will be performing network maintenance in our RDU data center. Bandwidth is taking all necessary steps to eliminate impact during the maintenance window.
Number management and provisioning services including searching inventory, viewing orders, placing orders or performing any other portal/API functions will be unreachable at various times throughout the event on the following platforms:
EVS/911 Dashboard, 911 API, CNAM HTTP API Bandwidth Dashboard
The following services will not be impacted during the maintenance:
For any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal. Posted on
Sep 24, 2024 - 09:15 EDT
Bandwidth will be performing network maintenance in our ATL data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the ATL data center.
Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.
Emergency (911) Voice Calling: Bandwidth advises that customers route all calls through the DFW data center.
The following services will not be impacted during the maintenance: SMS/MMS Messaging HTTP Voice / Messaging services Number Ordering / Provisioning / Management API services
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal. Posted on
Sep 23, 2024 - 12:19 EDT
Bandwidth will be performing maintenance in our global China Hong Kong data center. During the maintenance, Bandwidth is taking all necessary steps to minimize impact to calls sent through the global data center. Customers sending and receiving calls to the data center via the internet may experience a brief disruption in service. Customers sending and receiving calls to the data center via a direct connection will not observe service disruptions. Posted on
Sep 26, 2024 - 14:07 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Oct 01, 2024 - 10:35 EDT
Scheduled -
Bandwidth will be performing scheduled maintenance in the global Belgium data center. As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the global Belgium data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the global Belgium data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
The following services will encounter a brief interruption during the maintenance: International Number searching, ordering, and porting - Bandwidth App Messaging - VoxSMS Legacy Global Portal
Sep 27, 2024 - 08:05 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages. Posted on
Sep 24, 2024 - 10:39 EDT
Bandwidth will be performing maintenance in our global Australia Sydney data center. During the maintenance, Bandwidth is taking all necessary steps to minimize impact to calls sent through the global data center. Customers sending and receiving calls to the data center via the internet may experience a brief disruption in service. Customers sending and receiving calls to the data center via a direct connection will not observe service disruptions. Posted on
Oct 01, 2024 - 09:33 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
Oct 03, 2024 - 08:58 EDT
Bandwidth will be performing network maintenance in our DFW data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the DFW data center.
Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.
Emergency (911) Voice Calling: Bandwidth advises that customers route all calls through the ATL data center.
SMS/MMS Messaging: We advise customers to point their outbound message traffic to our LAX data center to avoid any service disruption.
The following services will not be impacted during the maintenance: HTTP Voice / Messaging services Number Ordering / Provisioning / Management API services
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal. Posted on
Sep 23, 2024 - 12:23 EDT
Bandwidth will be performing maintenance in our global Brussels Belgium data center. During the maintenance, Bandwidth is taking all necessary steps to minimize impact to calls sent through the global data center. Customers sending and receiving calls to the data center via the internet may experience a brief disruption in service. Customers sending and receiving calls to the data center via a direct connection will not observe service disruptions. Posted on
Oct 01, 2024 - 10:26 EDT
Bandwidth will be performing maintenance in our global Frankfurt Germany data center. During the maintenance, Bandwidth is taking all necessary steps to minimize impact to calls sent through the global data center. Customers sending and receiving calls to the data center via the internet may experience a brief disruption in service. Customers sending and receiving calls to the data center via a direct connection will not observe service disruptions. Posted on
Oct 01, 2024 - 10:28 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages. Posted on
Sep 24, 2024 - 10:40 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
Oct 03, 2024 - 08:59 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
Oct 03, 2024 - 09:00 EDT
Completed -
The scheduled maintenance has been completed.
Oct 5, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 00:00 EDT
Scheduled -
Bandwidth will be performing network maintenance in our DFW data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the DFW data center.
Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.
Emergency (911) Voice Calling: Bandwidth advises that customers route all calls through the ATL data center.
SMS/MMS Messaging: We advise customers to point their outbound message traffic to our LAX data center to avoid any service disruption.
The following services will not be impacted during the maintenance: HTTP Voice / Messaging services Number Ordering / Provisioning / Management API services
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Sep 19, 14:40 EDT
Completed -
The scheduled maintenance has been completed.
Oct 4, 02:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 20:00 EDT
Scheduled -
Bandwidth will be performing emergency EVS (911) maintenance in our DFW data center.
Bandwidth will be implementing this change in a manner that will have no impact to the completion of 911 calls however, we advise that customers route all EVS (911) calls through the ATL data center for the duration of the maintenance to ensure no interruption in service.
Oct 3, 12:28 EDT
Completed -
The scheduled maintenance has been completed.
Oct 3, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 01:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Oct 1, 16:27 EDT
Completed -
The scheduled maintenance has been completed.
Oct 3, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Oct 1, 16:26 EDT
Completed -
The scheduled maintenance has been completed.
Oct 3, 02:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 00:00 EDT
Scheduled -
Bandwidth will be performing network maintenance in our JFK data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the JFK data center.
Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.
The following services will not be impacted during the maintenance: Emergency (911) Voice Calling SMS/MMS Messaging HTTP Voice / Messaging services Number Ordering / Provisioning / Management API services
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Sep 23, 12:17 EDT
Resolved -
This incident has been resolved.
Oct 1, 20:02 EDT
Monitoring -
Teams are observing expected portal and API behaviors. We will continue to monitor for prolonged stability.
Oct 1, 19:43 EDT
Identified -
Teams have identified the source of this impairment and are working to restore expected portal and API behaviors.
Oct 1, 19:19 EDT
Update -
We are continuing to investigate this issue.
Oct 1, 18:42 EDT
Investigating -
Bandwidth teams are investigating an incident impacting the Global Portal and associated APIs. Both the Portal and APIs may not be accessible. Teams are actively working to restore expected portal and API behaviors.
Oct 1, 17:39 EDT
Resolved -
This incident has been resolved.
Oct 1, 12:23 EDT
Identified -
Bandwidth teams have identified the source of the incident and are working to restore expected notification services.
Oct 1, 08:09 EDT
Investigating -
Teams are investigating an incident impacting order notifications from the Bandwidth App. These notifications are delayed in delivery.
Oct 1, 04:53 EDT
Resolved -
This incident has been resolved.
Oct 1, 08:55 EDT
Monitoring -
Teams are observing expected behavior. We will monitor for prolonged stability.
Oct 1, 01:30 EDT
Update -
Bandwidth teams have identified the source of this incident and are working to restore Portal, API, and associated reporting services.
Sep 30, 23:03 EDT
Identified -
Bandwidth teams have identified the source of this incident and are working to restore services.
Sep 30, 22:22 EDT
Investigating -
Bandwidth teams are investigating an incident impacting the Global Portal and associated APIs. Both the Portal and APIs may not be accessible. Teams are actively working to restore expected portal and API behaviors.
Sep 30, 21:44 EDT
Completed -
The scheduled maintenance has been completed.
Oct 1, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 02:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Sep 24, 10:37 EDT
Completed -
The scheduled maintenance has been completed.
Oct 1, 00:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 20:00 EDT
Scheduled -
Bandwidth will be performing emergency EVS (911) maintenance in our ATL data center.
Bandwidth will be implementing this change in a manner that will have no impact to the completion of 911 calls however, we advise that customers route all EVS (911) calls through the DFW data center for the duration of the maintenance to ensure no interruption in service.
Sep 30, 12:25 EDT
Completed -
The scheduled maintenance has been completed.
Sep 30, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 02:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Sep 27, 15:10 EDT
Resolved -
This incident has been resolved.
Sep 27, 15:35 EDT
Monitoring -
We want to let you know that Bandwidth is actively monitoring our network for potential impacts from Hurricane Helene.
Although no one can perfectly predict the future, our core network operates in a geo-redundant fashion and is designed to be resilient against situations such as this. Our team is standing by, ready to act if any service disruptions should occur.
Our Network Operations Center will continue to monitor the storm’s path and impact closely throughout the weather event. We will notify you immediately if we observe any changes in Bandwidth’s services.
Should you experience any issues with your service, don't hesitate to contact our support team at bandwidth.com/support or by calling (855) 864-7776.
Sep 25, 12:47 EDT
Resolved -
We are aware of an incident that impacted Switzerland outbound voice calls due to an outage with our supplier. This incident has been resolved.
Sep 27, 05:55 EDT
Completed -
The scheduled maintenance has been completed.
Sep 27, 04:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 00:00 EDT
Scheduled -
Bandwidth will be performing network EVS (911) maintenance in our ATL data center. While all steps have been taken to minimize impact to calls, Bandwidth advises that customers route all EVS (911) calls through the DFW data center for the duration of the maintenance to ensure no interruption in service.
There will be no impact to 911 provisioning during this maintenance.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Sep 18, 08:18 EDT
Resolved -
This incident has been resolved.
Sep 26, 22:52 EDT
Investigating -
We are investing an incident causing delivery reporting (DLRs) to be delayed or expired. This is currently impacting outbound long code and toll-free SMS.
Sep 26, 21:44 EDT
Completed -
The scheduled maintenance has been completed.
Sep 26, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Sep 3, 13:57 EDT
Completed -
The scheduled maintenance has been completed.
Sep 25, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 02:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Sep 20, 14:29 EDT
Completed -
The scheduled maintenance has been completed.
Sep 25, 05:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 00:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Sep 18, 13:23 EDT
Resolved -
We’ve confirmed stability and we’re considering this incident resolved.
Sep 23, 19:35 EDT
Monitoring -
We’re currently monitoring an incident that created delays for all request types in the BW App and API. We will advise once we confirm stability.
Sep 23, 17:31 EDT
Completed -
The scheduled maintenance has been completed.
Sep 23, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 02:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Sep 20, 14:28 EDT
Completed -
The scheduled maintenance has been completed.
Sep 23, 05:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 04:30 EDT
Scheduled -
Bandwidth will be performing maintenance to migrate a small portion of messaging traffic to a new messaging route. While all steps have been taken to reduce impact as traffic is cutover, customers may observe a momentary disruption in the the delivery of active messages.
Sep 20, 13:29 EDT