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Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

    • All Systems Operational
    United States Inbound Calling Services Operational
    Inbound Calling (SIP) - United States Operational
    Toll-Free calling - Inbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Operational
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    United States Outbound Calling Services Operational
    Outbound Calling (SIP) - United States Operational
    Toll-Free calling - Outbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Operational
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    United States V2 Application Add On Services Operational
    Call Recording Operational
    Transcriptions Operational
    Text-to-Speech Operational
    CNAM Lookup Operational
    United States Messaging Services Operational
    SMS Messaging (SMPP) Operational
    MMS Messaging (MM4) Operational
    Toll-Free SMS - Inbound Operational
    Toll-Free SMS - Outbound Operational
    International Messaging (HTTP) Operational
    REST APIs - HTTP SMS Messaging Operational
    REST APIs - HTTP MMS Messaging Operational
    Toll Free MMS - Inbound Operational
    Toll Free MMS - Outbound Operational
    International A2P Messaging Operational
    International A2P Platform (SMPP) Operational
    International A2P Platform (HTTP) Operational
    International A2P Messaging Regional Connectivity Operational
    Latin America Operational
    APAC Operational
    Europe Operational
    Middle East & Africa Operational
    Insights Operational
    Messaging Insights Dashboard Operational
    Message Log API Operational
    Number Management Services Operational
    New Number Ordering Operational
    Number Porting Operational
    Inbound Calling - Caller ID Lookup (CNAM) Operational
    Line Feature Management ? Operational
    Phone Number Lookup API Operational
    Call Assure Operational
    9-1-1 Services Operational
    9-1-1 Call Routing Service Operational
    9-1-1 Provisioning Service Operational
    DLR (Dynamic Location Routing) Operational
    Direct Network Connection Operational
    Network Expansion Service (NES) Operational
    Inbound Direct Link Services (DLS) Operational
    Outbound Direct Link Services (DLS) Operational
    Virtual (cloud) Connection Service Operational
    WebRTC Operational
    United States Local Market Status ? Operational
    120 - Portland, ME Operational
    122 - Manchester, NH Operational
    124 - Burlington, VT Operational
    126 - Springfield, MA Operational
    128 - Cambridge, MA Operational
    130 - Providence, RI Operational
    132 - New York City, NY Operational
    133 - Poughkeepsie, NY Operational
    134 - Albany, NY Operational
    136 - Syracuse, NY Operational
    138 - Binghamton, NY Operational
    140 - Buffalo, NY Operational
    220 - Pleasantville, NJ Operational
    222 - Camden, NJ Operational
    224 - Newark, NJ Operational
    226 - Harrisburg, PA Operational
    228 - Philadelphia, PA Operational
    230 - Altoona, PA Operational
    232 - Scranton, PA Operational
    234 - Pittsburgh, PA Operational
    236 - Washington, DC Operational
    238 - Baltimore, MD Operational
    240 - Frederick, MD Operational
    244 - Roanoke, VA Operational
    246 - Culpeper, VA Operational
    248 - Richmond, VA Operational
    250 - Lynchburg, VA Operational
    252 - Norfolk, VA Operational
    254 - Charleston, WV Operational
    256 - Clarksburg, WV Operational
    320 - Cleveland, OH Operational
    322 - Youngstown, OH Operational
    324 - Worthington, OH Operational
    325 - Akron, OH Operational
    326 - Toledo, OH Operational
    328 - Dayton, OH Operational
    330 - Evansville, IN Operational
    332 - South Bend, IN Operational
    334 - Fort Wayne, IN Operational
    336 - Indianapolis, IN Operational
    338 - Bloomington, IN Operational
    340 - Southfield, MI Operational
    342 - Marquette, MI Operational
    344 - Saginaw, MI Operational
    348 - Grand Rapids, MI Operational
    350 - Appleton, WI Operational
    354 - Madison, WI Operational
    356 - Milwaukee, WI Operational
    358 - Chicago, IL Operational
    368 - Peoria, IL Operational
    420 - Asheville, NC Operational
    422 - Charlotte, NC Operational
    424 - Greensboro, NC Operational
    426 - Raleigh, NC Operational
    428 - Wilmington, NC Operational
    430 - Greenville, SC Operational
    432 - Myrtle Beach, SC Operational
    434 - Columbia, SC Operational
    436 - Charleston, SC Operational
    438 - Atlanta, GA Operational
    440 - Savannah, GA Operational
    442 - Augusta, GA Operational
    446 - Macon, GA Operational
    448 - Pensacola, FL Operational
    452 - Jacksonville, FL Operational
    454 - Gainesville, FL Operational
    458 - Orlando, FL Operational
    460 - Miami, FL Operational
    462 - Louisville, KY Operational
    468 - Memphis, TN Operational
    470 - Nashville, TN Operational
    472 - Chattanooga, TN Operational
    474 - Knoxville, TN Operational
    476 - Birmingham, AL Operational
    477 - Huntsville, AL Operational
    478 - Montgomery, AL Operational
    480 - Mobile, AL Operational
    482 - Jackson, MS Operational
    486 - Shreveport, LA Operational
    488 - Lake Charles, LA Operational
    490 - New Orleans, LA Operational
    492 - Baton Rouge, LA Operational
    520 - St. Louis, MO Operational
    522 - Springfield, MO Operational
    524 - Kansas City, MO Operational
    526 - Fort Smith, AR Operational
    528 - Little Rock, AR Operational
    532 - Wichita, KS Operational
    534 - Topeka, KS Operational
    536 - Oklahoma City, OK Operational
    538 - Tulsa, OK Operational
    540 - El Paso, TX Operational
    542 - Midland, TX Operational
    544 - Lubbock, TX Operational
    546 - Amarillo, TX Operational
    548 - Wichita Falls, TX Operational
    550 - Abilene, TX Operational
    552 - Dallas, TX Operational
    554 - Longview, TX Operational
    556 - Waco, TX Operational
    558 - Austin, TX Operational
    560 - Houston, TX Operational
    562 - Beaumont, TX Operational
    564 - Corpus Christi, TX Operational
    566 - San Antonio, TX Operational
    568 - Harlingen, TX Operational
    620 - Rochester, MN Operational
    624 - Duluth, MN Operational
    626 - St. Cloud, MN Operational
    628 - Minneapolis, MN Operational
    632 - Des Moines, IA Operational
    634 - Davenport, IA Operational
    635 - Cedar Rapids, IA Operational
    636 - Fargo, ND Operational
    640 - Sioux Falls, SD Operational
    644 - Omaha, NE Operational
    646 - Grand Island, NE Operational
    650 - Billings, MT Operational
    652 - Boise, ID Operational
    654 - Cheyenne, WY Operational
    656 - Denver, CO Operational
    658 - Colorado Springs, CO Operational
    660 - Salt Lake City, UT Operational
    664 - Albuquerque, NM Operational
    666 - Phoenix, AZ Operational
    668 - Tucson, AZ Operational
    670 - Eugene, OR Operational
    672 - Portland, OR Operational
    674 - Seattle, WA Operational
    676 - Spokane, WA Operational
    720 - Reno, NV Operational
    721 - Las Vegas, NV Operational
    722 - San Francisco, CA Operational
    724 - Chico, CA Operational
    726 - Sacramento, CA Operational
    728 - Fresno, CA Operational
    730 - Los Angeles, CA Operational
    732 - San Diego, CA Operational
    734 - Bakersfield, CA Operational
    736 - Monterey, CA Operational
    738 - Stockton, CA Operational
    740 - San Luis Obispo, CA Operational
    920 - New Haven, CT Operational
    922 - Cincinnati, OH Operational
    923 - Mansfield, OH Operational
    924 - Erie, PA Operational
    927 - Harrisonburg, VA Operational
    928 - Charlottesville, VA Operational
    939 - Fort Myers/Naples, FL Operational
    949 - Fayetteville, NC Operational
    951 - Rocky Mount, NC Operational
    952 - Tampa, FL Operational
    953 - Tallahassee, FL Operational
    956 - Johnson City, TN Operational
    958 - Lincoln, NE Operational
    973 - Palm Springs, CA Operational
    974 - Rochester, NY Operational
    Support Operational
    Phone Support Operational
    Ticketing Support Operational
    Help Center Operational
    Portals Operational
    Bandwidth Dashboard Operational
    Application Platform Dashboard Operational
    9-1-1 Dashboard Operational
    Bandwidth International (fka Voxbone) Portal Operational
    Dominican Republic Calling Services Operational
    Inbound Calling - Dominican Republic (SIP) Operational
    Argentina Calling Services Operational
    Inbound Calling- Argentina Operational
    Outbound Calling- Argentina Operational
    Brazil Calling Services Operational
    Inbound Calling- Brazil Operational
    Chile Calling Services Operational
    Inbound Calling- Chile Operational
    Colombia Calling Services Operational
    Inbound Calling- Colombia Operational
    El Salvador Calling Services Operational
    Inbound Calling- El Salvador Operational
    Panama Calling Services Operational
    Inbound Calling- Panama Operational
    Peru Calling Services Operational
    Inbound Calling- Peru Operational
    Outbound Calling- Peru Operational
    Austria Calling Services Operational
    Inbound Calling - Austria Operational
    Outbound Calling - Austria Operational
    Emergency Calling - Austria Operational
    Belgium Calling Services Operational
    Inbound Calling - Belgium Operational
    Outbound Calling - Belgium Operational
    Emergency Calling - Belgium Operational
    France Calling Services Operational
    Inbound Calling - France Operational
    Outbound Calling - France Operational
    Emergency Calling - France Operational
    Germany Calling Services Operational
    Inbound Calling - Germany Operational
    Outbound Calling - Germany Operational
    Emergency Calling - Germany Operational
    Luxembourg Calling Services Operational
    Inbound Calling - Luxembourg Operational
    Outbound Calling - Luxembourg Operational
    Emergency Calling - Luxembourg Operational
    Netherlands Calling Services Operational
    Inbound Calling - Neatherlands Operational
    Outbound Calling - Netherlands Operational
    Emergency Calling - Netherlands Operational
    Switzerland Calling Services Operational
    Inbound Calling - Switzerland Operational
    Outbound Calling - Switzerland Operational
    Emergency Calling - Switzerland Operational
    Croatia Calling Services Operational
    Inbound Calling - Croatia Operational
    Outbound Calling - Croatia Operational
    Emergency Calling - Croatia Operational
    Greece Calling Services Operational
    Inbound Calling - Greece Operational
    Outbound Calling - Greece Operational
    Emergency Calling - Greece Operational
    Italy Calling Services Operational
    Inbound Calling - Italy Operational
    Outbound Calling - Italy Operational
    Emergency Calling - Italy Operational
    Malta Calling Services Operational
    Inbound Calling - Malta Operational
    Portugal Calling Services Operational
    Inbound Calling - Portugal Operational
    Outbound Calling - Portugal Operational
    Emergency Calling - Portugal Operational
    Slovenia Calling Services Operational
    Inbound Calling - Slovenia Operational
    Outbound Calling- Slovenia Operational
    Emergency Calling- Slovenia Operational
    Spain Calling Services Operational
    Inbound Calling - Spain Operational
    Outbound Calling - Spain Operational
    Emergency Calling - Spain Operational
    Bulgaria Calling Services Operational
    Inbound Calling - Bulgaria Operational
    Outbound Calling - Bulgaria Operational
    Emergency Calling - Bulgaria Operational
    Georgia Calling Services Operational
    Inbound Calling - Georgia Operational
    Czech Republic Calling Services Operational
    Inbound Calling - Czech Republic Operational
    Outbound Calling - Czech Republic Operational
    Emergency Calling - Czech Republic Operational
    Hungary Calling Services Operational
    Inbound Calling - Hungary Operational
    Outbound Calling - Hungary Operational
    Emergency Calling - Hungary Operational
    Poland Calling Services Operational
    Inbound Calling - Poland Operational
    Outbound Calling - Poland Operational
    Emergency Calling - Poland Operational
    Romania Calling Services Operational
    Inbound Calling - Romania Operational
    Outbound Calling - Romania Operational
    Emergency Calling - Romania Operational
    Slovakia Calling Services Operational
    Inbound Calling - Slovakia Operational
    Outbound Calling - Slovakia Operational
    Emergency Calling - Slovakia Operational
    Denmark Calling Services Operational
    Inbound Calling - Denmark Operational
    Outbound Calling - Denmark Operational
    Emergency Calling - Denmark Operational
    Estonia Calling Services Operational
    Inbound Calling - Estonia Operational
    Outbound Calling - Estonia Operational
    Emergency Calling - Estonia Operational
    Finland Calling Services Operational
    Inbound Calling - Finland Operational
    Outbound Calling - Finland Operational
    Emergency Calling - Finland Operational
    Ireland Calling Services Operational
    Inbound Calling - Ireland Operational
    Outbound Calling - Ireland Operational
    Emergency Calling - Ireland Operational
    Latvia Calling Services Operational
    Inbound Calling - Latvia Operational
    Outbound Calling - Latvia Operational
    Emergency Calling - Latvia Operational
    Lithuania Calling Services Operational
    Inbound Calling - Lithuania Operational
    Outbound Calling - Lithuania Operational
    Emergency Calling - Lithuania Operational
    Norway Calling Services Operational
    Inbound Calling - Norway Operational
    Outbound Calling - Norway Operational
    Emergency Calling -Norway Operational
    Sweden Calling Services Operational
    Inbound Calling - Sweden Operational
    Outbound Calling - Sweden Operational
    Emergency Calling - Sweden Operational
    United Kingdom Calling Services Operational
    Inbound Calling - United Kingdom Operational
    Outbound Calling - United Kingdom Operational
    Emergency Calling - United Kingdom Operational
    Canada Calling Services Operational
    Inbound Calling - Canada (SIP) Operational
    Mexico Calling Services Operational
    Inbound Calling - Mexico Operational
    Puerto Rico Calling Services Operational
    Inbound Calling - Puerto Rico Operational
    Outbound Calling - Puerto Rico Operational
    Emergency Calling - Puerto Rico Operational
    Virgin Islands (U.S.) Calling Services Operational
    Inbound Calling - Virgin Islands (U.S.) Operational
    Emergency Calling - Virgin Islands (U.S.) Operational
    Cyprus Calling Services Operational
    Inbound Calling - Cyprus Operational
    Outbound Calling - Cyprus Operational
    Emergency Calling - Cyprus Operational
    Egypt Calling Services Operational
    Inbound Calling - Egypt Operational
    Israel Calling Services Operational
    Inbound Calling - Israel Operational
    Outbound Calling - Israel Operational
    Emergency Calling - Israel Operational
    Jordan Calling Services Operational
    Inbound Calling- Jordan Operational
    Kenya Calling Services Operational
    Inbound Calling- Kenya Operational
    Qatar Calling Services Operational
    Inbound Calling- Qatar Operational
    South Africa Calling Services Operational
    Inbound Calling- South Africa Operational
    United Arab Emirates Calling Services Operational
    Inbound Calling- United Arab Emirates Operational
    Australia Calling Services Operational
    Inbound Calling- Australia Operational
    Outbound Calling- Australia Operational
    Emergency Calling- Australia Operational
    China Calling Services Operational
    Inbound Calling- China Operational
    Hong Kong Calling Services Operational
    Inbound Calling- Hong Kong Operational
    Outbound Calling- Hong Kong Operational
    Emergency Calling- Hong Kong Operational
    India Calling Services Operational
    Inbound Calling- India Operational
    Indonesia Calling Services Operational
    Inbound Calling- Indonesia Operational
    Japan Calling Services Operational
    Inbound Calling- Japan Operational
    Outbound Calling- Japan Operational
    Emergency Calling- Japan Operational
    Malaysia Calling Services Operational
    Inbound Calling- Malaysia Operational
    Philippines Calling Service Operational
    Inbound Calling- Philippines Operational
    Singapore Calling Services Operational
    Inbound Calling- Singapore Operational
    Outbound Calling- Singapore Operational
    Emergency Calling- Singapore Operational
    South Korea Calling Services Operational
    Inbound Calling- South Korea Operational
    Outbound Calling- South Korea Operational
    Thailand Calling Services Operational
    Inbound Calling- Thailand Operational
    Operational
    Degraded Performance
    Partial Outage
    Major Outage
    Maintenance
    Scheduled Maintenance
    Messaging Maintenance - SMS Jun 4, 2023 22:00 - Jun 5, 2023 02:00 EDT
    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Posted on May 24, 2023 - 14:55 EDT
    Past Incidents
    Jun 2, 2023

    No incidents reported today.

    Jun 1, 2023
    Industry Messaging Provisioning Failures
    Resolved - The dashboard team ran maintenance last night to correct the affected dashboard which completed successfully. At this time we’re considering this incident resolved. Thank you for your patience.
    Jun 1, 08:26 EDT
    Update - We're still working to rectify any incomplete orders in the dashboard related to the NN outage. We'll advise once this process is complete.
    May 31, 11:14 EDT
    Update - We are still working on completion of dashboard orders affected by this incident, but it requires manual intervention. While we're working as quickly as possible, we can't give a hard ETR, though we expect resolution to be complete by early next week and possibly sooner. We'll provide an update on resolution once complete.
    May 26, 10:26 EDT
    Update - We're still working to correct incomplete orders in the dashboard, and we'll advise once that has been completed.
    May 24, 13:33 EDT
    Update - We're still working to correct incomplete orders in the dashboard, and we'll advise once that has been completed.
    May 24, 08:56 EDT
    Update - At this time all pending orders have been completed, but this may not be reflected in the dashboard for all numbers yet. We’re running additional mitigation to correct that in the morning, and we’ll advise once complete if it is successful.
    May 23, 20:58 EDT
    Monitoring - Bandwidth has been advised by this vendor that they have mediated this incident. Bandwidth teams are currently monitoring for ongoing stability.
    May 23, 16:20 EDT
    Update - We are continuing to work with our vendor to implement a fix for this issue and we'll continue to provide updates as they become available. Be advised, the issue is affecting ALL NNID updates being sent to our vendor, regardless of order or update type.
    May 23, 15:23 EDT
    Update - We are continuing to work with our vendor to implement a fix for this issue and we'll continue to provide updates as they become available.
    May 23, 12:47 EDT
    Update - We've confirmed with our vendor the issue is with their network. We're working with them on mitigation and we'll advise once we have further updates.
    May 23, 10:21 EDT
    Identified - We've identified an issue causing provisioning failures with the industry vendor. This would affect all TNs enabled for messaging since 5:45am ET this morning as well as any campaign updates that have been made. Relevant teams are engaged and we'll advise once we have further updates.
    May 23, 09:42 EDT
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Jun 1, 03:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    May 31, 23:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Apr 24, 15:08 EDT
    May 31, 2023
    Bandwidth International Market Impairment - Brazil - Porto Alegre
    Resolved - This incident has been resolved.
    May 31, 19:00 EDT
    Identified - The issue has been identified as a problem with our carrier's interconnection with Embratel/Claro.

    A case has been opened and they are working to correct the issue.
    May 30, 14:07 EDT
    Investigating - We are investigating a network impairment in Brazil (in the area of Porto Alegre) with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
    May 30, 14:04 EDT
    Estonia Inbound Voice Incident
    Resolved - This incident has been resolved.
    May 31, 18:57 EDT
    Monitoring - Bandwidth has been advised routing has been restored. We are monitoring for expected network behavior.
    May 31, 17:57 EDT
    Update - Bandwidth teams have identified an off-network condition with our vendor that is impacting voice calling in Estonia. Teams are actively engaged with this vendor for a swift resolution.
    May 31, 13:29 EDT
    Update - Bandwidth teams have identified an off-network condition with our vendor that is impacting voice calling in Estonia. Teams are actively engaged with this vendor for a swift resolution.
    May 31, 10:37 EDT
    Identified - Bandwidth teams have identified an off-network condition with our vendor that is impacting voice calling in Estonia. Teams are actively engaged with this vendor for a swift resolution.
    May 31, 09:33 EDT
    Investigating - Bandwidth teams are investigating an incident impacting Inbound Voice calls in Estonia. Calls may not complete as expected in this region.
    May 31, 08:53 EDT
    Bandwidth International Market Impairment - Brazil
    Resolved - This incident has been resolved.
    May 31, 18:56 EDT
    Update - We are continuing to investigate this issue.
    May 31, 00:14 EDT
    Investigating - We are investigating a network impairment in Brazil with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
    May 31, 00:14 EDT
    Emergency Global Data Center Maintenance - China
    Completed - The scheduled maintenance has been completed.
    May 31, 18:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    May 31, 12:15 EDT
    Scheduled - Bandwidth will be performing emergency maintenance in the China data center.

    As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the China data center, redirecting traffic to geo-redundant global data centers. As a result, while voice services will be uninterrupted for the duration of the maintenance, customers may observe their traffic being routed to/from them through our geo-redundant global data centers.
    May 31, 12:10 EDT
    Bandwidth Local Market Impairment : Lata 542 - Midland, TX
    Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored.
    This incident is being resolved.

    Start Time: 05/31/2023 04:39 GMT

    Stop Time: 05/31/2023 04:54 GMT
    May 31, 12:15 EDT
    Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all
    repairs are complete.
    May 31, 08:12 EDT
    Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all
    repairs are complete.
    May 31, 04:30 EDT
    Identified - Our carrier is continuing to isolate the cause of this incident.
    May 31, 00:14 EDT
    Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
    May 30, 19:41 EDT
    Update - Our carrier is continuing to isolate the cause of this incident.
    May 30, 15:21 EDT
    Investigating - We are experiencing a transport issue on the Bandwidth network affecting a small portion of your inbound origination service only.

    We are currently working with our carrier for resolution.
    May 30, 11:21 EDT
    Local Market Maintenance - Multiple Markets
    Completed - The scheduled maintenance has been completed.
    May 31, 07:01 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    May 31, 00:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

    338 - Bloomington, IN
    522 - Springfield, MO
    550 - Abilene, TX

    We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
    May 26, 12:24 EDT
    UK Voice Migration
    Completed - The scheduled maintenance has been completed.
    May 31, 06:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    May 31, 01:00 EDT
    Scheduled - Bandwidth’s UK voice partner will be performing a migration of a subset of non-geographic voice traffic to a more stable infrastructure that will provide our customers with a better quality of service.

    Bandwidth will be engaged with our partner for the duration of the maintenance to perform testing and validation to ensure the success of the migration.
    May 26, 10:20 EDT
    May 30, 2023
    UK Voice Migration
    Completed - The scheduled maintenance has been completed.
    May 30, 06:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    May 30, 01:00 EDT
    Scheduled - Bandwidth’s UK voice partner will be performing a migration of a subset of non-geographic voice traffic to a more stable infrastructure that will provide our customers with a better quality of service.

    Bandwidth will be engaged with our partner for the duration of the maintenance to perform testing and validation to ensure the success of the migration.
    May 26, 10:19 EDT
    Local Market Maintenance - 338 - Bloomington, IN
    Completed - The scheduled maintenance has been completed.
    May 30, 05:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    May 30, 00:02 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following market for the duration of the maintenance:

    338 - Bloomington, IN

    We do not anticipate any service disruption to outbound calling during this maintenance.
    May 26, 12:21 EDT
    Bandwidth Local Market Impairment - 542 - Midland TX
    Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

    Start Time: 05/29/2023 04:42 ET
    Stop Time: 05/29/2023 22:15 ET
    May 30, 03:48 EDT
    Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all
    repairs are complete.
    May 29, 23:39 EDT
    Update - Update: Our carrier is continuing to isolate the cause of this incident.
    May 29, 19:04 EDT
    Update - We are continuing to work on a fix for this issue.
    May 29, 15:35 EDT
    Identified - We are experiencing a transport issue on the Bandwidth network affecting a small portion of your inbound origination service only.

    We are currently working with our carrier for resolution.
    May 29, 14:51 EDT
    May 29, 2023
    Bandwidth Local Market Impairment - 542 - Midland TX
    Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.
    May 29, 10:16 EDT
    Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
    May 29, 06:07 EDT
    Identified - We are experiencing an issue on the Bandwidth network affecting a small portion of local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

    We are currently working with our carrier for resolution.
    May 29, 05:12 EDT
    SMS Messaging Maintenance - DFW
    Completed - The scheduled maintenance has been completed.
    May 29, 02:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    May 29, 00:00 EDT
    Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.

    All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

    For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
    May 16, 12:46 EDT
    May 28, 2023
    Bandwidth Local Market Impairment - LATA 542 - Midland, TX
    Resolved - This incident has been resolved.
    May 28, 17:17 EDT
    Monitoring - A fix has been implemented and we are monitoring the results.
    May 28, 14:27 EDT
    Investigating - We are experiencing a transport issue on the Bandwidth network affecting a small portion of your inbound origination service only.

    We are currently working with our carrier for resolution.
    May 28, 11:28 EDT
    Bandwidth Local Market Impairment - 220 - Pleasantville NJ
    Resolved - Final: Our carrier has completed all necessary repairs (fiber cut/equipment failure) and Bandwidth can confirm all services are restored. This incident is being resolved.

    Start Time: 05/27/2023 07:30 ET
    Stop Time: 05/27/2023 09:40 ET
    May 28, 04:17 EDT
    Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
    May 27, 23:39 EDT
    Identified - We are experiencing an issue on the Bandwidth network affecting a small portion of local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

    We are currently working with our carrier for resolution.
    May 27, 20:03 EDT
    May 27, 2023
    Bandwidth Local Market Impairment - 542 - - Midland TX
    Resolved - The carrier is hands off and this incident has been resolved.
    May 27, 10:59 EDT
    Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
    May 27, 07:01 EDT
    Identified - We are experiencing an issue on the Bandwidth network affecting a small portion of local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

    We are currently working with our carrier for resolution.
    May 27, 03:43 EDT
    SMS Messaging Maintenance - LAX
    Completed - The scheduled maintenance has been completed.
    May 27, 02:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    May 27, 00:00 EDT
    Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

    All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

    For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
    May 16, 12:39 EDT
    May 26, 2023
    Global Data Center Maintenance - China
    Completed - The scheduled maintenance has been completed.
    May 26, 11:30 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    May 26, 07:00 EDT
    Scheduled - Bandwidth will be performing scheduled maintenance in the China data center.

    As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the China data center, redirecting traffic to geo-redundant global data centers. As a result, while voice services will be uninterrupted for the duration of the maintenance, customers may observe their traffic being routed to/from them through our geo-redundant global data centers.
    May 24, 12:50 EDT
    BWI Pricing Portal Incident
    Resolved - There was an outage with the BWI pricing portal today between 11:49am and 12:20pm EDT. The portal has been restored and we've confirmed stability and resolution with the underlying cause.
    May 26, 11:30 EDT
    Bandwidth Local Market Impairment - 330 - Evansville IN
    Resolved - Our carrier has completed all necessary repairs resulting from the fiber cut and Bandwidth can confirm all services are restored. This incident is being resolved.

    Start Time: 05/24/2023 15:32 ET
    Stop Time: 05/26/2023 02:44 ET
    May 26, 07:57 EDT
    Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all
    repairs are complete.
    May 26, 06:11 EDT
    Update - Our carrier has identified a fiber cut and is working to complete repairs.
    May 26, 02:24 EDT
    Update - Our carrier has identified a fiber cut and is working to complete repairs.
    May 25, 22:21 EDT
    Update - Our carrier has identified a fiber cut and is working to complete repairs.
    May 25, 18:05 EDT
    Update - Update: Our carrier has identified a fiber cut and continues working to complete repairs.
    May 25, 14:05 EDT
    Update - Our carrier has identified a fiber cut and is working to complete repairs.
    May 25, 10:10 EDT
    Update - Our carrier has identified a fiber cut and is working to complete repairs.
    May 25, 05:22 EDT
    Update - Our carrier is continuing to isolate the cause of this incident.
    May 25, 00:59 EDT
    Identified - Our carrier is continuing to isolate the cause of this incident.
    May 24, 20:07 EDT
    Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area.
    Inbound long-distance and Outbound calling are not impacted.

    We are currently working with our carrier for resolution.
    May 24, 16:07 EDT
    Bandwidth Local Market Impairment - 220 - Pleasantville, NJ
    Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

    Start Time: 05/26/2023 00:06 ET
    Stop Time: 05/26/2023 03:27 ET
    May 26, 05:45 EDT
    Identified - We are experiencing an issue on the Bandwidth network affecting a small portion of local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

    We are currently working with our carrier for resolution.
    May 26, 01:14 EDT
    Local Market Maintenance - Multiple Markets
    Completed - The scheduled maintenance has been completed.
    May 26, 05:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    May 26, 00:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

    220 - Pleasantville, NJ
    338 - Bloomington, IN

    We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
    May 24, 14:24 EDT
    May 25, 2023
    US Toll-Free Calling Incident
    Resolved - This incident has been resolved.
    May 25, 08:26 EDT
    Monitoring - A fix has been implemented and we are monitoring the results.
    May 24, 13:30 EDT
    Update - We are continuing to investigate this issue.
    May 24, 12:16 EDT
    Investigating - Bandwidth teams are currently investigating an incident where outbound calls to Toll-Free numbers with the NXX of "555" may not complete when transversing our JFK and LAX Datacenters. Teams are actively working to restore expected calling.
    May 24, 11:57 EDT
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    May 25, 03:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    May 24, 23:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Apr 24, 15:06 EDT
    May 24, 2023
    Canada Origination Towards Toll Free Incident
    Resolved - This incident has been resolved.
    May 24, 13:06 EDT
    Monitoring - Bandwidth has been advised by this vendor their network has stabilized. With successful calls observed, we will continue to monitor.
    May 24, 09:00 EDT
    Update - Bandwidth teams remain escalated with this vendor to bring about stable calling. Updates will be provided as available.
    May 23, 21:05 EDT
    Investigating - Bandwidth teams are currently investigating a vendor incident where Canada originated traffic towards Toll Free numbers may not complete as expected.
    May 23, 18:43 EDT
    Local Market Maintenance - 974 - Rochester, NY
    Completed - The scheduled maintenance has been completed.
    May 24, 06:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    May 24, 00:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following market for the duration of the maintenance:

    974 - Rochester, NY

    We do not anticipate any service disruption to outbound calling during this maintenance.
    May 23, 14:30 EDT
    May 23, 2023
    International Emergency Services Incident
    Resolved - This incident has been resolved.
    May 23, 09:34 EDT
    Monitoring - Bandwidth teams have implemented a change and are observing expected provisioning behavior. We will continue to monitor for stability.
    May 23, 08:59 EDT
    Investigating - Bandwidth teams are actively investigating an incident impacting the International Emergency Services App where provisioning activities may fail to process as expected. This includes web portal and API usage.

    Emergency Calling is not impacted.
    May 23, 08:34 EDT
    Local Market Maintenance - Multiple Markets
    Completed - The scheduled maintenance has been completed.
    May 23, 07:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    May 22, 23:00 EDT
    Update - We will be undergoing scheduled maintenance during this time.
    May 22, 14:57 EDT
    Update - We will be undergoing scheduled maintenance during this time.
    May 22, 14:44 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

    130 - Providence, RI
    220 - Pleasantville, NJ
    334 - Fort Wayne, IN
    624 - Duluth, MN

    We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
    May 22, 14:43 EDT
    Messaging Maintenance - SMS
    Completed - The scheduled maintenance has been completed.
    May 23, 05:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    May 23, 04:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    May 16, 12:31 EDT
    May 22, 2023
    BW US Dashboard Impairment
    Resolved - We've confirmed stability and we're considering this incident resolved.
    May 22, 13:32 EDT
    Monitoring - We've pushed mitigation for the issue and dashboard function has returned to normal. We're currently monitoring for stability.
    May 22, 12:38 EDT
    Update - We're continuing to investigate the issue with the dashboard and we'll provide further updates as they become available.
    May 22, 12:11 EDT
    Investigating - We're currently investigating an issue causing intermittent latency and outages with the BW Dashboard. Relevant teams are engaged and we'll provide updates as they become available.
    May 22, 11:04 EDT
    Bandwidth International Market Impairment - Brazil
    Resolved - We experienced a network outage in Brazil with our carrier that affected inbound voice traffic during the following window:

    Start Time: 05/22/2023 16:48 GMT
    End Time: 05/22/2023 17:12 GMT

    The issue is resolved and traffic has resumed.
    May 22, 13:00 EDT
    UK Voice Migration
    Completed - The scheduled maintenance has been completed.
    May 22, 06:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    May 22, 04:00 EDT
    Scheduled - Bandwidth’s UK voice partner will be performing a migration of a subset of non-geographic voice traffic to a more stable infrastructure that will provide our customers with a better quality of service.

    Bandwidth will be engaged with our partner for the duration of the maintenance to perform testing and validation to ensure the success of the migration.
    May 18, 08:12 EDT
    May 21, 2023
    Bandwidth International Market Impairment - Brazil - Salvador and Aracaju
    Resolved - Our carrier has resolved the issue and the traffic has fully resumed.
    May 21, 18:59 EDT
    Update - We are continuing to investigate this issue.
    May 21, 13:24 EDT
    Update - We are continuing to investigate this issue.
    May 21, 02:50 EDT
    Update - We are continuing to investigate this issue.
    May 20, 15:03 EDT
    Update - We are continuing to investigate this issue.
    May 20, 01:10 EDT
    Update - We are continuing to investigate this issue.
    May 19, 19:25 EDT
    Update - We are continuing to investigate this issue with our carrier affecting voice traffic.
    May 19, 01:05 EDT
    Update - We are continuing to investigate this issue with our carrier affecting voice traffic.
    May 18, 21:04 EDT
    Update - We are continuing to investigate this issue.
    May 18, 16:51 EDT
    Investigating - We are investigating a network impairment in Brazil (in the area of Salvador and Aracaju) with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
    May 18, 12:38 EDT
    Bandwidth Local Markets Impairment - 338 - Bloomington, IN - 922- Cincinnati, OH - 927 - Harrisonburg, VA
    Resolved - Card has been replaced. We can see good OSC light, faults have cleared and services have been restored.
    May 21, 18:32 EDT
    Update - Update: Our carrier has identified an card failure and is working to complete replacement.
    May 21, 17:01 EDT
    Update - Update: Our carrier has identified an card failure and is working to complete replacement.
    May 21, 12:52 EDT
    Update - Update: Our carrier has identified an card failure and is working to complete replacement.
    May 21, 08:57 EDT
    Update - Update: Our carrier has identified an card failure and is working to complete replacement.
    May 21, 04:59 EDT
    Update - Update: Our carrier has identified an card failure and is working to complete replacement.
    May 21, 00:57 EDT
    Identified - We are experiencing an issue on the Bandwidth network affecting a small portion of local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

    We are currently working with our carrier for resolution.
    May 20, 21:14 EDT
    May 20, 2023
    Bandwidth Local Market Impairment - 951 - Rocky Mt NC
    Resolved - This incident has been resolved.
    May 20, 18:34 EDT
    Identified - The issue has been identified and a fix is being implemented.
    May 20, 12:39 EDT
    Investigating - We are experiencing a transport issue on the Bandwidth network affecting a small portion of your inbound origination service only.

    We are currently working with our carrier for resolution.
    May 20, 08:09 EDT
    May 19, 2023
    Bandwidth Local Market Impairment - 330 - Evansville IN
    Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored.
    This incident is being resolved.

    Start Time: 05/19/2023 14:32 GMT

    Stop Time: 05/19/2023 14:42 GMT
    May 19, 13:00 EDT
    Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs.
    This incident will be resolved when we confirm all repairs are complete
    May 19, 11:02 EDT
    Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

    We are currently working with our carrier for resolution.
    May 19, 10:55 EDT
    Bandwidth Local Market Impairment - 342 - Marquette MI
    Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored.
    This incident is being resolved.

    Start Time: 05/19/2023 14:32 GMT

    Stop Time: 05/19/2023 14:42 GMT
    May 19, 13:00 EDT
    Update - We are continuing to monitor for any further issues.
    May 19, 11:02 EDT
    Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs.
    This incident will be resolved when we confirm all repairs are complete
    May 19, 11:02 EDT
    Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

    We are currently working with our carrier for resolution.
    May 19, 10:58 EDT
    Messaging Maintenance - SMS
    Completed - The scheduled maintenance has been completed.
    May 19, 10:01 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    May 18, 01:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    May 8, 14:40 EDT
    Local Market Maintenance - Multiple Markets
    Completed - The scheduled maintenance has been completed.
    May 19, 06:01 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    May 19, 00:01 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

    330 - Evansville, IN
    342 - Marquette, MI
    344 - Saginaw, MI
    974 - Rochester, NY

    We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
    May 17, 14:33 EDT
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