Bandwidth Status

Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

HTTP Messaging Delays

Identified - Bandwidth teams have identified the cause of this incident and have been able to stabilize; Longcode SMS & MMS. We continue to work to stabilize Shortcode and TollFree which may have delayed or failed DLRs. Additionally, some on-net messaging may continue fail intermittently.
Dec 7, 15:30 EST

Update - Bandwidth teams to continue to investigate this incident. Customers may continue to see delayed or failed messages at this time.
Dec 7, 13:58 EST

Update - Bandwidth Teams continue to investigate this incident.
Dec 7, 13:14 EST

Investigating - Bandwidth teams are currently investigating HTTP Messaging delays for both MMS and SMS message types.
Dec 7, 12:19 EST

Bandwidth Dashboard Notification Incident

Monitoring - Bandwidth teams have restored notifications at this time. We will monitor for continued functionality.
Dec 7, 14:19 EST

Update - Bandwidth Teams continue to work on this incident.
Dec 7, 14:17 EST

Update - Bandwidth Teams continue to work on this incident.
Dec 7, 13:12 EST

Identified - Bandwidth teams have identified the cause for Dashboard Notification Delays, and delays when creating new Notification items. Teams are working to restore notifications to their designed deliverability rates.
Dec 7, 11:26 EST

Investigating - Bandwidth Teams are currently investigating an incident within the Bandwidth Dashboard impacting callbacks, email notifications, and password reset emails. These notifications are delayed in delivery. All teams are actively engaged.
Dec 7, 10:18 EST

Transcription delays on HTTP Voice

Update - Bandwidth teams continue to investigate this incident.
Dec 7, 14:18 EST

Investigating - Bandwidth Teams are currently investigating intermittent HTTP Voice Transcription Delays. All teams are actively investigating.
Dec 7, 12:28 EST

WebRCT Incident

Update - Bandwidth Teams continue to investigate this incident.
Dec 7, 14:17 EST

Investigating - Bandwidth customers using WebRTC may experience interment service disruptions. All teams are actively investigating this incident.
Dec 7, 12:37 EST

Inbound Calling Services Operational

Inbound Calling (SIP) Operational

Inbound Calling - Canada (SIP) Operational

Toll-Free calling - Inbound (SIP) Operational

REST APIs - HTTP Voice Operational

REST APIs - SIP Voice Operational

BXML Operational

Outbound Calling Services Operational

Outbound Calling (SIP) Operational

Toll-Free calling - Outbound (SIP) Operational

REST APIs - HTTP Voice Operational

REST APIs - SIP Voice Operational

BXML Operational

Bandwidth International (fka Voxbone) Voice Services Operational

Application Platform Add On Services Degraded Performance

Call Recording Operational

Transcriptions Degraded Performance

Text-to-Speech Operational

CNAM Lookup Operational

Messaging Services Partial Outage

SMS Messaging (SMPP) Operational

MMS Messaging (MM4) Operational

Toll-Free SMS - Inbound Operational

Toll-Free SMS - Outbound Operational

International Messaging (HTTP) Operational

REST APIs - HTTP SMS Messaging Partial Outage

REST APIs - HTTP MMS Messaging Partial Outage

Toll Free MMS - Inbound Operational

Toll Free MMS - Outbound Operational

Bandwidth International (fka Voxbone) Messaging Services Operational

International A2P Messaging Operational

International A2P Platform (SMPP) Operational

International A2P Platform (HTTP) Operational

International A2P Messaging Regional Connectivity Operational

Latin America Operational

APAC Operational

Europe Operational

Middle East & Africa Operational

Number Management Services Operational

New Number Ordering Operational

Number Porting Operational

Inbound Calling - Caller ID Lookup (CNAM) Operational

Line Feature Management Operational

9-1-1 Services Operational

9-1-1 Call Routing Service Operational

9-1-1 Provisioning Service Operational

DLR (Dynamic Location Routing) Operational

Direct Network Connection Operational

Network Expansion Service (NES) Operational

Inbound Direct Link Services (DLS) Operational

Outbound Direct Link Services (DLS) Operational

Virtual (cloud) Connection Service Operational

WebRTC Partial Outage

SIP Trunking Operational

Local Market Status Operational

120 - Portland, ME Operational

122 - Manchester, NH Operational

124 - Burlington, VT Operational

126 - Springfield, MA Operational

128 - Cambridge, MA Operational

130 - Providence, RI Operational

132 - New York City, NY Operational

133 - Poughkeepsie, NY Operational

134 - Albany, NY Operational

136 - Syracuse, NY Operational

138 - Binghamton, NY Operational

140 - Buffalo, NY Operational

220 - Pleasantville, NJ Operational

222 - Camden, NJ Operational

224 - Newark, NJ Operational

226 - Harrisburg, PA Operational

228 - Philadelphia, PA Operational

230 - Altoona, PA Operational

232 - Scranton, PA Operational

234 - Pittsburgh, PA Operational

236 - Washington, DC Operational

238 - Baltimore, MD Operational

240 - Frederick, MD Operational

244 - Roanoke, VA Operational

246 - Culpeper, VA Operational

248 - Richmond, VA Operational

250 - Lynchburg, VA Operational

252 - Norfolk, VA Operational

254 - Charleston, WV Operational

256 - Clarksburg, WV Operational

320 - Cleveland, OH Operational

322 - Youngstown, OH Operational

324 - Worthington, OH Operational

325 - Akron, OH Operational

326 - Toledo, OH Operational

328 - Dayton, OH Operational

330 - Evansville, IN Operational

332 - South Bend, IN Operational

334 - Fort Wayne, IN Operational

336 - Indianapolis, IN Operational

338 - Bloomington, IN Operational

340 - Southfield, MI Operational

342 - Marquette, MI Operational

344 - Saginaw, MI Operational

348 - Grand Rapids, MI Operational

350 - Appleton, WI Operational

354 - Madison, WI Operational

356 - Milwaukee, WI Operational

358 - Chicago, IL Operational

368 - Peoria, IL Operational

420 - Asheville, NC Operational

422 - Charlotte, NC Operational

424 - Greensboro, NC Operational

426 - Raleigh, NC Operational

428 - Wilmington, NC Operational

430 - Greenville, SC Operational

432 - Myrtle Beach, SC Operational

434 - Columbia, SC Operational

436 - Charleston, SC Operational

438 - Atlanta, GA Operational

440 - Savannah, GA Operational

442 - Augusta, GA Operational

446 - Macon, GA Operational

448 - Pensacola, FL Operational

452 - Jacksonville, FL Operational

454 - Gainesville, FL Operational

458 - Orlando, FL Operational

460 - Miami, FL Operational

462 - Louisville, KY Operational

468 - Memphis, TN Operational

470 - Nashville, TN Operational

472 - Chattanooga, TN Operational

474 - Knoxville, TN Operational

476 - Birmingham, AL Operational

477 - Huntsville, AL Operational

478 - Montgomery, AL Operational

480 - Mobile, AL Operational

482 - Jackson, MS Operational

486 - Shreveport, LA Operational

488 - Lake Charles, LA Operational

490 - New Orleans, LA Operational

492 - Baton Rouge, LA Operational

520 - St. Louis, MO Operational

522 - Springfield, MO Operational

524 - Kansas City, MO Operational

526 - Fort Smith, AR Operational

528 - Little Rock, AR Operational

532 - Wichita, KS Operational

534 - Topeka, KS Operational

536 - Oklahoma City, OK Operational

538 - Tulsa, OK Operational

540 - El Paso, TX Operational

542 - Midland, TX Operational

544 - Lubbock, TX Operational

546 - Amarillo, TX Operational

548 - Wichita Falls, TX Operational

550 - Abilene, TX Operational

552 - Dallas, TX Operational

554 - Longview, TX Operational

556 - Waco, TX Operational

558 - Austin, TX Operational

560 - Houston, TX Operational

562 - Beaumont, TX Operational

564 - Corpus Christi, TX Operational

566 - San Antonio, TX Operational

568 - Harlingen, TX Operational

620 - Rochester, MN Operational

624 - Duluth, MN Operational

626 - St. Cloud, MN Operational

628 - Minneapolis, MN Operational

632 - Des Moines, IA Operational

634 - Davenport, IA Operational

635 - Cedar Rapids, IA Operational

636 - Fargo, ND Operational

638 - Bismarck,ND Operational

640 - Sioux Falls, SD Operational

644 - Omaha, NE Operational

646 - Grand Island, NE Operational

650 - Billings, MT Operational

652 - Boise, ID Operational

654 - Cheyenne, WY Operational

656 - Denver, CO Operational

658 - Colorado Springs, CO Operational

660 - Salt Lake City, UT Operational

664 - Albuquerque, NM Operational

666 - Phoenix, AZ Operational

668 - Tucson, AZ Operational

670 - Eugene, OR Operational

672 - Portland, OR Operational

674 - Seattle, WA Operational

676 - Spokane, WA Operational

720 - Reno, NV Operational

721 - Las Vegas, NV Operational

722 - San Francisco, CA Operational

724 - Chico, CA Operational

726 - Sacramento, CA Operational

728 - Fresno, CA Operational

730 - Los Angeles, CA Operational

732 - San Diego, CA Operational

734 - Bakersfield, CA Operational

736 - Monterey, CA Operational

738 - Stockton, CA Operational

740 - San Luis Obispo, CA Operational

920 - New Haven, CT Operational

922 - Cincinnati, OH Operational

923 - Mansfield, OH Operational

924 - Erie, PA Operational

927 - Harrisonburg, VA Operational

928 - Charlottesville, VA Operational

949 - Fayetteville, NC Operational

951 - Rocky Mount, NC Operational

952 - Tampa, FL Operational

953 - Tallahassee, FL Operational

956 - Johnson City, TN Operational

958 - Lincoln, NE Operational

973 - Palm Springs, CA Operational

974 - Rochester, NY Operational

Support Operational

Phone Support Operational

Ticketing Support Operational

Help Center Operational

Portals Operational

Bandwidth Dashboard Operational

Application Platform Dashboard Operational

9-1-1 Dashboard Operational

Bandwidth International (fka Voxbone) Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Messaging Maintenance - SMS Dec 8, 02:00-06:00 EST

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Posted on Dec 7, 12:53 EST

Messaging Maintenance - SMS Dec 9, 00:00-06:00 EST

Local Market Maintenance - Multiple Markets Dec 10, 00:00-05:00 EST

Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

334 - Fort Wayne, IN
338 - Bloomington, IN

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Dec 7, 12:59 EST

Messaging Maintenance - SMS Dec 10, 02:00-06:00 EST

Messaging Maintenance - SMS Dec 13, 02:00-06:00 EST

Bandwidth Dashboard SSL Certificate Dec 13, 20:00-20:15 EST

Bandwidth will be replacing the current SSL certificate authority with Amazon Web Services.
After this maintenance, ALL authentication will use the AWS certificate.
To ensure successful certification and connectivity, customers should verify they have AWS in their trusted root certificate store prior to the maintenance.
Posted on Nov 16, 16:19 EST

Local Market Maintenance - Multiple Markets Dec 16, 23:00 - Dec 17, 03:00 EST

Bandwidth will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

344 - Saginaw, MI
368 - Peoria, IL
440 - Savannah, GA
472 - Chattanooga, TN
478 - Montgomery, AL
522 - Springfield, MO
548 - Wichita Falls, TX
554 - Longview, TX

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Dec 7, 09:13 EST

Messaging Maintenance (V2 SMS) Dec 17, 00:00-01:00 EST

Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
Posted on Dec 6, 12:39 EST

Past Incidents

Dec 7, 2021

Messaging Maintenance - SMS

Completed - The scheduled maintenance has been completed.
Dec 7, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 02:02 EST

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Dec 6, 12:58 EST

Local Market Maintenance - 220 - Pleasantville, NJ

Completed - The scheduled maintenance has been completed.
Dec 7, 05:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 01:00 EST

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

220 - Pleasantville, NJ

We do not anticipate any service disruption to outbound calling during this maintenance.
Dec 6, 12:55 EST

Dec 6, 2021

No incidents reported.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

Messaging Maintenance (V2 SMS)

Completed - The scheduled maintenance has been completed.
Dec 3, 01:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 00:01 EST

Scheduled - Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
Nov 22, 14:05 EST

Dec 2, 2021

No incidents reported.

Dec 1, 2021

Bandwidth International SMS

Resolved - This incident has been resolved.
Dec 1, 16:37 EST

Monitoring - We have implemented a fix to mitigate the network incident. Function is returning to normal levels and we'll monitor for stability.
Dec 1, 15:04 EST

Update - We are continuing our investigation into the incident impacting SMS services resulting in failed SMS messages. All teams are actively engaged.
Dec 1, 13:52 EST

Investigating - Bandwidth teams are currently investigating an incident impacting SMS services resulting in failed SMS messages. All teams are actively engaged.
Dec 1, 12:39 EST

Bandwidth Local Market Impairment--Lata 133- Poughkeepsie, NY

Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.
Dec 1, 12:29 EST

Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.
Dec 1, 09:21 EST

Bandwidth Local Market Impairment - LATA 624 Duluth, MN.

Resolved - No additional issues during monitoring, setting as cleared and resolved.
Dec 1, 11:06 EST

Monitoring - Market is back up and stable, monitoring to ensure no additional issues.
Dec 1, 06:14 EST

Local Market Maintenance - Multiple Markets

Completed - The scheduled maintenance has been completed.
Dec 1, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 00:00 EST

Scheduled - Bandwidth will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

120 - Portland, ME
124 - Burlington, VT
126 - Springfield, MA
133 - Poughkeepsie, NY
138 - Binghamton, NY
220 - Pleasantville, NJ
246 - Fredericksburg, VA
254 - Charleston, WV
256 - Clarksburg, WV
322 - Youngstown, OH
326 - Toledo, OH
330 - Evansville, IN
334 - Fort Wayne, IN
342 - Marquette, MI
354 - Madison, WI
646 - Grand Island, NE
923 - Mansfield, OH
927 - Harrisonburg, VA
928 - Charlottesville, VA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Nov 16, 11:47 EST

URGENT Bandwidth Dashboard Maintenance

Completed - The scheduled maintenance has been completed.
Dec 1, 00:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 00:01 EST

Scheduled - Bandwidth will be performing urgent maintenance on the Bandwidth Dashboard. During this maintenance window, the Bandwidth Dashboard portal and API will be momentarily inaccessible.

During the brief period of inaccessibility, customers will be unable to search inventory, view orders, place orders or perform any other portal/API functions. API calls to the Bandwidth Dashboard will time-out with no response.

Outbound API Callbacks to customers (i.e. order updates, port-out notifications, etc.) will be queued for delivery when the maintenance completes.
Nov 30, 15:23 EST

Nov 30, 2021

Bandwidth Dashboard Outage

Resolved - This incident has been resolved.
Nov 30, 19:33 EST

Monitoring - The incident impacting the Bandwidth Dashboard has been addressed. Teams are currently monitoring for continued stability. Login access has been restored.
Nov 30, 18:20 EST

Investigating - We're currently investigating a network incident impacting the Bandwidth Dashboard with intermittent access delays. All teams are currently investigating.
Nov 30, 17:28 EST

Local Market Maintenance - Multiple Markets

Completed - The scheduled maintenance has been completed.
Nov 30, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 00:00 EST

Scheduled - Bandwidth will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

124 - Burlington, VT
126 - Springfield, MA
138 - Binghamton, NY
220 - Pleasantville, NJ
254 - Charleston, WV
256 - Clarksburg, WV
326 - Toledo, OH
330 - Evansville, IN
334 - Fort Wayne, IN
342 - Marquette, MI
354 - Madison, WI
428 - Wilmington, NC
646 - Grand Island, NE
923 - Mansfield, OH
927 - Harrisonburg, VA
974 - Rochester, NY

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Nov 16, 11:42 EST

Bandwidth Dashboard Maintenance

Completed - The scheduled maintenance has been completed.
Nov 30, 00:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 00:00 EST

Scheduled - Bandwidth will be performing maintenance on the Bandwidth Dashboard. During this maintenance window, the Bandwidth Dashboard portal and API will be momentarily inaccessible.

During the brief period of inaccessibility, customers will be unable to search inventory, view orders, place orders or perform any other portal/API functions. API calls to the Bandwidth Dashboard will time-out with no response.

Outbound API Callbacks to customers (i.e. order updates, port-out notifications, etc.) will be queued for delivery when the maintenance completes.
Nov 16, 11:51 EST

Nov 29, 2021

No incidents reported.

Nov 28, 2021

Canadian Calling Incident

Resolved - Customers may have had call drops/failures or degraded audio quality on Canadian termination calls. This incident has been resolved.
Nov 28, 13:00 EST

Nov 27, 2021

No incidents reported.

Nov 26, 2021

Canada Voice Incident

Resolved - With all locations having restored services. This incident is resolved.
Nov 26, 14:33 EST

Update - The affected areas for this incident have been reduced to the following:
• Cranbrook
Nov 23, 11:12 EST

Update - The affected areas for this incident have been reduced to the following:
• Penticton
• Cranbrook
Nov 19, 13:14 EST

Update - The following regions of BC are impacted by this incident:
• Kamloops
• Penticton
• Vernon
• Cranbrook
Nov 18, 12:02 EST

Update - This region continues to recover from severe weather. As such, customers may continue to have degraded call quality and intermittent call completion issues.
Nov 18, 09:17 EST

Investigating - Bandwidth has identified a voice incident in the British Columbia region of Canada. Due to heavy flooding and mudslides, customers may experience intermittent call completion issues or degraded call quality. This provider is actively engaged and working to restore services.
Nov 17, 22:08 EST

Toll Free Messaging Delays

Resolved - With observed continued messaging stability. This incident is resolved.
Nov 26, 14:30 EST

Investigating - We’re currently investigating toll free messaging delays affecting both SMS and MMS, inbound and outbound. Relevant teams are engaged.
Nov 26, 13:19 EST

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

Bandwidth Local Market Impairment - 420 - Asheville, NC

Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 11/23/2021 13:31 ET

Stop Time: 11/21/2021 15:45 ET
Nov 23, 20:04 EST

Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Nov 23, 17:04 EST