Bandwidth Status

Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Bandwidth Dashboard: New Phone Number Order Latency

Investigating - Bandwidth Teams are currently investigating latency with New Number orders on the Bandwidth Dashboard. This will impact but Web and API number orders.
Aug 13, 12:04 EDT

Application Platform (V1) Portal: TN Ordering Incident

Investigating - Bandwidth Teams are currently investigating an incident impacting Number Order through our Application Platform (V1) SMS/Voice portal only. All teams are working towards restoring TN Ordering.
Aug 13, 11:46 EDT

Inbound Calling Services Operational

Inbound Calling (SIP) Operational

Inbound Calling - Canada (SIP) Operational

Toll-Free calling - Inbound (SIP) Operational

REST APIs - HTTP Voice Operational

REST APIs - SIP Voice Operational

BXML Operational

Outbound Calling Services Operational

Outbound Calling (SIP) Operational

Toll-Free calling - Outbound (SIP) Operational

REST APIs - HTTP Voice Operational

REST APIs - SIP Voice Operational

BXML Operational

Application Platform Add On Services Operational

Call Recording Operational

Transcriptions Operational

Text-to-Speech Operational

CNAM Lookup Operational

Messaging Services Operational

SMS Messaging (SMPP) Operational

MMS Messaging (MM4) Operational

Toll-Free SMS - Inbound Operational

Toll-Free SMS - Outbound Operational

International Messaging (HTTP) Operational

REST APIs - HTTP SMS Messaging Operational

REST APIs - HTTP MMS Messaging Operational

Toll Free MMS - Inbound Operational

Toll Free MMS - Outbound Operational

Number Management Services Partial Outage

New Number Ordering Partial Outage

Number Porting Operational

Inbound Calling - Caller ID Lookup (CNAM) Operational

Line Feature Management Operational

9-1-1 Services Operational

9-1-1 Call Routing Service Operational

9-1-1 Provisioning Service Operational

DLR (Dynamic Location Routing) Operational

Direct Network Connection Operational

Network Expansion Service (NES) Operational

Inbound Direct Link Services (DLS) Operational

Outbound Direct Link Services (DLS) Operational

Virtual (cloud) Connection Service Operational

WebRTC Operational

SIP Trunking Operational

Local Market Status Operational

120 - Portland, ME Operational

122 - Manchester, NH Operational

124 - Burlington, VT Operational

126 - Springfield, MA Operational

128 - Cambridge, MA Operational

130 - Providence, RI Operational

132 - New York City, NY Operational

133 - Poughkeepsie, NY Operational

134 - Albany, NY Operational

136 - Syracuse, NY Operational

138 - Binghamton, NY Operational

140 - Buffalo, NY Operational

220 - Pleasantville, NJ Operational

222 - Camden, NJ Operational

224 - Newark, NJ Operational

226 - Harrisburg, PA Operational

228 - Philadelphia, PA Operational

230 - Altoona, PA Operational

232 - Scranton, PA Operational

234 - Pittsburgh, PA Operational

236 - Washington, DC Operational

238 - Baltimore, MD Operational

240 - Frederick, MD Operational

244 - Roanoke, VA Operational

246 - Culpeper, VA Operational

248 - Richmond, VA Operational

250 - Lynchburg, VA Operational

252 - Norfolk, VA Operational

254 - Charleston, WV Operational

256 - Clarksburg, WV Operational

320 - Cleveland, OH Operational

322 - Youngstown, OH Operational

324 - Worthington, OH Operational

325 - Akron, OH Operational

326 - Toledo, OH Operational

328 - Dayton, OH Operational

330 - Evansville, IN Operational

332 - South Bend, IN Operational

334 - Fort Wayne, IN Operational

336 - Indianapolis, IN Operational

338 - Bloomington, IN Operational

340 - Southfield, MI Operational

342 - Marquette, MI Operational

344 - Saginaw, MI Operational

348 - Grand Rapids, MI Operational

350 - Appleton, WI Operational

354 - Madison, WI Operational

356 - Milwaukee, WI Operational

358 - Chicago, IL Operational

368 - Peoria, IL Operational

420 - Asheville, NC Operational

422 - Charlotte, NC Operational

424 - Greensboro, NC Operational

426 - Raleigh, NC Operational

428 - Wilmington, NC Operational

432 - Myrtle Beach, SC Operational

434 - Columbia, SC Operational

436 - Charleston, SC Operational

438 - Atlanta, GA Operational

440 - Savannah, GA Operational

442 - Augusta, GA Operational

446 - Macon, GA Operational

448 - Pensacola, FL Operational

452 - Jacksonville, FL Operational

454 - Gainesville, FL Operational

458 - Orlando, FL Operational

460 - Miami, FL Operational

462 - Louisville, KY Operational

468 - Memphis, TN Operational

470 - Nashville, TN Operational

472 - Chattanooga, TN Operational

474 - Knoxville, TN Operational

476 - Birmingham, AL Operational

477 - Huntsville, AL Operational

478 - Montgomery, AL Operational

480 - Mobile, AL Operational

482 - Jackson, MS Operational

486 - Shreveport, LA Operational

488 - Lake Charles, LA Operational

490 - New Orleans, LA Operational

492 - Baton Rouge, LA Operational

520 - St. Louis, MO Operational

522 - Springfield, MO Operational

524 - Kansas City, MO Operational

526 - Fort Smith, AR Operational

528 - Little Rock, AR Operational

532 - Wichita, KS Operational

534 - Topeka, KS Operational

536 - Oklahoma City, OK Operational

538 - Tulsa, OK Operational

540 - El Paso, TX Operational

542 - Midland, TX Operational

544 - Lubbock, TX Operational

546 - Amarillo, TX Operational

548 - Wichita Falls, TX Operational

550 - Abilene, TX Operational

552 - Dallas, TX Operational

554 - Longview, TX Operational

556 - Waco, TX Operational

558 - Austin, TX Operational

560 - Houston, TX Operational

562 - Beaumont, TX Operational

564 - Corpus Christi, TX Operational

566 - San Antonio, TX Operational

568 - Harlingen, TX Operational

620 - Rochester, MN Operational

624 - Duluth, MN Operational

626 - St. Cloud, MN Operational

628 - Minneapolis, MN Operational

632 - Des Moines, IA Operational

634 - Davenport, IA Operational

635 - Cedar Rapids, IA Operational

636 - Fargo, ND Operational

638 - Bismarck,ND Operational

640 - Sioux Falls, SD Operational

644 - Omaha, NE Operational

650 - Billings, MT Operational

652 - Boise, ID Operational

654 - Cheyenne, WY Operational

656 - Denver, CO Operational

658 - Colorado Springs, CO Operational

660 - Salt Lake City, UT Operational

664 - Albuquerque, NM Operational

666 - Phoenix, AZ Operational

668 - Tucson, AZ Operational

670 - Eugene, OR Operational

672 - Portland, OR Operational

674 - Seattle, WA Operational

676 - Spokane, WA Operational

720 - Reno, NV Operational

721 - Las Vegas, NV Operational

722 - San Francisco, CA Operational

724 - Chico, CA Operational

726 - Sacramento, CA Operational

728 - Fresno, CA Operational

730 - Los Angeles, CA Operational

732 - San Diego, CA Operational

734 - Bakersfield, CA Operational

736 - Monterey, CA Operational

738 - Stockton, CA Operational

740 - San Luis Obispo, CA Operational

920 - New Haven, CT Operational

922 - Cincinnati, OH Operational

923 - Mansfield, OH Operational

924 - Erie, PA Operational

927 - Harrisonburg, VA Operational

928 - Charlottesville, VA Operational

949 - Fayetteville, NC Operational

951 - Rocky Mount, NC Operational

952 - Tampa, FL Operational

953 - Tallahassee, FL Operational

956 - Johnson City, TN Operational

958 - Lincoln, NE Operational

973 - Palm Springs, CA Operational

974 - Rochester, NY Operational

Support Operational

Phone Support Operational

Ticketing Support Operational

Help Center Operational

Portals Degraded Performance

Bandwidth Dashboard Degraded Performance

Application Platform Dashboard Operational

9-1-1 Dashboard Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Local Market Maintenance - 640 - Sioux Falls, SD Aug 13, 23:00 - Aug 14, 06:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

640 - Sioux Falls, SD

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on Jul 24, 12:01 EDT

Local Market Maintenance - Multiple Markets Aug 14, 00:00-06:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

344 - Saginaw, MI
620 - Rochester, MN
626 - St. Cloud, MN
636 - Fargo, ND
650 - Billings, MT
654 - Cheyenne, WY

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Aug 13, 10:41 EDT

Messaging Maintenance (V2 SMS) Aug 14, 00:00-02:00 EDT

Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
Posted on Jul 13, 10:37 EDT

Local Market Maintenance - Multiple Markets Aug 15, 07:00-21:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
338 - Bloomington, IN
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Aug 13, 10:47 EDT

Local Market Maintenance - Multiple Markets Aug 18, 00:00-05:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
338 - Bloomington, IN
922 - Cincinnati, OH
923 - Mansfield, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Jul 23, 10:23 EDT

Messaging Maintenance Aug 19, 05:00-07:00 EDT

Bandwidth will be performing maintenance on the messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for outbound messages for a brief portion of the maintenance.
Posted on Aug 5, 15:19 EDT

Local Market Maintenance - 640 - Sioux Falls, SD Aug 21, 01:00-06:30 EDT

Local Market Maintenance - Multiple Markets Aug 25, 00:00-05:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
923 - Mansfield, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Jul 23, 10:30 EDT

Messaging Maintenance (V2 SMS) Aug 28, 00:00-02:00 EDT

Past Incidents

Aug 13, 2020

Local Market Maintenance - 564 - Corpus Christi, TX

Completed - The scheduled maintenance has been completed.
Aug 13, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 01:01 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

564 - Corpus Christi, TX

We do not anticipate any service disruption to outbound calling during this maintenance.
Aug 8, 20:47 EDT

Local Market Maintenance - 344 - Saginaw, MI

Completed - The scheduled maintenance has been completed.
Aug 13, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 00:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

344 - Saginaw, MI

We do not anticipate any service disruption to outbound calling during this maintenance.
Jul 24, 11:56 EDT

Local Market Maintenance - Multiple Markets

Completed - The scheduled maintenance has been completed.
Aug 13, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 23:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
640 - Sioux Falls, SD

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jul 24, 11:54 EDT

Aug 12, 2020

Pay.Bandwidth Site Incident

Resolved - Bandwidth has been notified by our payment processing vendor that this incident is resolved. Bandwidth Billing Teams confirm payments are processing as expected. We consider this incident resolved.
Aug 12, 13:42 EDT

Identified - Bandwidth has identified a vendor incident impacting payment processing via pay.bandwidth.com when paying with a Credit Card. Currently, the request will not complete as expected. For assistance, please open a Billing Support Ticket.
Aug 10, 11:01 EDT

Local Market Maintenance - 344 - Saginaw, MI

Completed - The scheduled maintenance has been completed.
Aug 12, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 00:01 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

344 - Saginaw, MI

We do not anticipate any service disruption to outbound calling during this maintenance.
Aug 8, 20:45 EDT

Messaging Maintenance

Completed - The scheduled maintenance has been completed.
Aug 12, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 05:00 EDT

Scheduled - Bandwidth will be performing maintenance on the messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for outbound messages for a brief portion of the maintenance.
Aug 3, 16:43 EDT

Local Market Maintenance - 344 - Saginaw, MI

Completed - The scheduled maintenance has been completed.
Aug 12, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 00:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

344 - Saginaw, MI

We do not anticipate any service disruption to outbound calling during this maintenance.
Jul 24, 11:48 EDT

Aug 11, 2020

SMPP Incident to DFW

Resolved - From 9:28 pm-11:20 pm ET, SMPP messages may have received failures through our DFW datacenter.
Aug 11, 21:30 EDT

Bandwidth Local Market Impairment- 635- Cedar Rapids, IA

Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 8/11/2020 14:45 ET

Stop Time: 8/11/2020 21:35 ET
Aug 11, 20:34 EDT

Update - Update: Our carrier is continuing to isolate the cause of this incident
Aug 11, 15:21 EDT

Investigating - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Aug 11, 10:59 EDT

Local Market Maintenance - 923 - Mansfield, OH

Completed - The scheduled maintenance has been completed.
Aug 11, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 22:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

923 - Mansfield, OH

We do not anticipate any service disruption to outbound calling during this maintenance.
Aug 10, 12:19 EDT

Local Market Maintenance - 636 - Fargo, ND

Completed - The scheduled maintenance has been completed.
Aug 11, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 02:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

636 - Fargo, ND

We do not anticipate any service disruption to outbound calling during this maintenance.
Aug 5, 15:19 EDT

Local Market Maintenance - Multiple Markets

Completed - The scheduled maintenance has been completed.
Aug 11, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 01:01 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
620 - Rochester, MN
626 - St. Cloud, MN
654 - Cheyenne, WY
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Aug 8, 20:44 EDT

SMS Messaging Maintenance - DFW & LAX

Completed - The scheduled maintenance has been completed.
Aug 11, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 00:00 EDT

Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in DFW and LAX. Binds to both DFW and LAX will bounce at separate times but messages will be queued and delivered once both data centers come back online.
Jul 31, 09:53 EDT

Aug 10, 2020

V2 SMS Delays

Resolved - Bandwidth has seen outbound messages process without delay. We now consider this incident resolved.
Aug 10, 23:20 EDT

Monitoring - We’ve implemented a fix to resolve SMS delays and will continue to monitor for stability.
Aug 10, 22:59 EDT

Investigating - Bandwidth is investigating outbound SMS delays impacting our V2 platform. All relevant teams are engaged.
Aug 10, 21:58 EDT

Outbound V2 Voice Failures

Resolved - Between 08:07 PM - 08:22 PM ET and 08:26 PM - 08:36 PM ET, a small subset of V2 voice customers may have experienced outbound voice call failures in DFW.
Aug 10, 20:00 EDT

Possible Inbound CNAM Issues

Resolved - Some customers may have experienced inbound CNAM lookup failures between 08:07 PM - 08:22 PM ET and 08:26 PM - 08:36 PM ET. All systems have restored and are stable.
Aug 10, 20:00 EDT

Bandwidth Local Market Impairment - LATA 540 - El Paso, TX

Resolved - This incident has been resolved.
Aug 10, 09:06 EDT

Update - A fix has been implemented and we are monitoring the results.
Aug 10, 06:37 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 10, 06:36 EDT

Update - Update: Our carrier has identified a fiber cut and working to complete repairs. Fiber is currently being spliced on site.
Aug 10, 02:12 EDT

Update - Update: Our carrier has identified a fiber cut and is working to complete repairs.
Aug 9, 22:14 EDT

Update - We are continuing to work on a fix for this issue.
Aug 9, 18:09 EDT

Update - We are continuing to work on a fix for this issue.
Aug 9, 13:59 EDT

Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Aug 9, 10:03 EDT

Messaging Maintenance - Toll Free SMS

Completed - The scheduled maintenance has been completed.
Aug 10, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 01:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Aug 8, 20:58 EDT

Local Market Maintenance - Multiple Markets

Completed - The scheduled maintenance has been completed.
Aug 10, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 01:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

546 - Amarillo, TX
624 - Duluth, MN
635 - Cedar Rapids, IA
636 - Fargo, ND
640 - Sioux Falls, SD
958 - Lincoln, NE

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Aug 8, 20:44 EDT

Bandwidth Dashboard Portal and API Incident

Resolved - For a brief period of time between 04:37 and 04:40 eastern, the Bandwidth Portal and APIs may have been unresponsive to requests and inflight requests may have timed out. All services have been restored and functioning as expected.
Aug 10, 04:30 EDT

Aug 9, 2020

Aug 8, 2020

No incidents reported.

Aug 7, 2020

Messaging Maintenance - SMS/MMS

Completed - The scheduled maintenance has been completed.
Aug 7, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 00:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS/MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS/MMS messages.
Aug 5, 15:19 EDT

Local Market Maintenance - Multiple Markets

Completed - The scheduled maintenance has been completed.
Aug 7, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 02:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

620 - Rochester, MN
626 - St. Cloud, MN
636 - Fargo, ND
650 - Billings, MT
654 - Cheyenne, WY

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Aug 5, 15:19 EDT

Local Market Maintenance - Multiple Markets

Completed - The scheduled maintenance has been completed.
Aug 7, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 01:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

344 - Saginaw, MI
640 - Sioux Falls, SD

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jul 24, 11:43 EDT

Aug 6, 2020

Messaging Maintenance - SMS/MMS

Completed - The scheduled maintenance has been completed.
Aug 6, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 00:04 EDT

Local Market Maintenance - Multiple Markets

Completed - The scheduled maintenance has been completed.
Aug 6, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 01:01 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

522 - Springfield, MO
540 - El Paso, TX

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Aug 5, 15:18 EDT

Local Market Maintenance - Multiple Markets

Completed - The scheduled maintenance has been completed.
Aug 6, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 01:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

344 - Saginaw, MI
640 - Sioux Falls, SD

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jul 24, 12:04 EDT

Local Market Maintenance - 640 - Sioux Falls, SD

Completed - The scheduled maintenance has been completed.
Aug 6, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 00:01 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

640 - Sioux Falls, SD

We do not anticipate any service disruption to outbound calling during this maintenance.
Jul 23, 10:19 EDT

Aug 5, 2020

Possible Outbound Call failures

Resolved - Bandwidth identified an issue that may have affected outbound SIP calls for only our SIP Trunking Customers, causing intermittent connection failures. Outbound calls may have received a 500 response. We implemented a change at 1:40pm EST today 8/6 that has resolved the issue.
Aug 5, 12:30 EDT

Messaging Maintenance - Toll Free SMS/MMS

Completed - The scheduled maintenance has been completed.
Aug 5, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 00:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS/MMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Aug 4, 17:27 EDT

Local Market Maintenance - Multiple Markets

Completed - The scheduled maintenance has been completed.
Aug 5, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 00:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

220 - Pleasantville, NJ
342 - Marquette, MI
522 - Springfield, MO
540 - El Paso, TX
640 - Sioux Falls, SD

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Aug 3, 15:48 EDT

Messaging Maintenance - SMS

Completed - The scheduled maintenance has been completed.
Aug 5, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 02:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Aug 4, 17:27 EDT

Aug 4, 2020

Update On Tropical Storm Isaias

Resolved - -
Aug 4, 22:45 EDT

Monitoring - We want to let you know that Bandwidth is actively monitoring our network in relation to any potential impacts from Tropical Storm Isaias.

Bandwidth’s network facilities are currently not in the storm’s track at this time. Although no one can perfectly predict the future, our core network operates in a geo-redundant fashion and is designed to be resilient against situations such as this. Our team is standing by, ready to act if any service disruptions should occur.

Our Network Operations Center will continue to monitor the storm’s path and impact closely throughout the weather event. We will notify you immediately if we observe any degradation in Bandwidth’s services.

Should you experience any issues with your service, please contact our support team at bandwidth.com/support or by calling (855) 864-7776.

For those impacted by the severe weather, please stay safe.

Thank you,
Bandwidth Operations Team
bandwidth.com/support
(855) 864-7776
Aug 3, 16:17 EDT

Bandwidth Support

Resolved - Bandwidth support teams are operating at full capacity. We consider this incident resolved.
Aug 4, 12:10 EDT

Monitoring - Due to a power outage at our Raleigh Office, Bandwidth support teams are operating at slightly reduced capacity while we execute contingency plans. We are still here to support you- please open a support ticket or give us a call.
Aug 4, 11:54 EDT

Local Market Maintenance - Multiple Markets

Completed - The scheduled maintenance has been completed.
Aug 4, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 01:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

344 - Saginaw, MI
640 - Sioux Falls, SD

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jul 23, 09:50 EDT

Local Market Maintenance - Multiple Markets

Completed - The scheduled maintenance has been completed.
Aug 4, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 00:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

220 - Pleasantville, NJ
342 - Marquette, MI
640 - Sioux Falls, SD

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Aug 3, 15:48 EDT

Messaging Maintenance - SMS

Completed - The scheduled maintenance has been completed.
Aug 4, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 02:00 EDT

Aug 3, 2020

Aug 2, 2020

No incidents reported.

Aug 1, 2020

Possible V2 MMS Delays

Resolved - Bandwidth has seen V2 MMS return to normal. We are considering this issue resolved.
Aug 1, 18:28 EDT

Investigating - Bandwidth is currently investigating an issue affecting V2 MMS.
Aug 1, 17:17 EDT

Local Market Maintenance - Multiple Markets

Completed - The scheduled maintenance has been completed.
Aug 1, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 09:01 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

334 - Fort Wayne, IN
522 - Springfield, MO
554 - Longview, TX

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jul 31, 09:53 EDT

Jul 31, 2020

Possible V2 MMS Delays

Resolved - Bandwidth has seen not seen any further issues with V2 MMS during monitoring. We are considering this issue resolved.
Jul 31, 16:13 EDT

Monitoring - Bandwidth identified an issue that was affecting V2 MMS from 12:34 PM EST until 12:47 PM EST. We are currently monitoring for stability.
Jul 31, 13:00 EDT

V1 Call Scenario Incident

Resolved - Bandwidth has seen services maintain stability. We are considering this issue resolved.
Jul 31, 10:15 EDT

Update - We are continuing to monitor for any further issues.
Jul 31, 10:14 EDT

Update - Bandwidth will continue to monitor this incident overnight for continued stability.
Jul 30, 22:55 EDT

Update - Bandwidth is continuing to monitor this incident.
Jul 30, 20:05 EDT

Update - Bandwidth is continuing to monitor this incident for any further issues.
Jul 30, 17:47 EDT

Monitoring - Bandwidth is seeing the impacted issues process as normal. We are monitoring them at this time.
Jul 30, 16:31 EDT

Update - Bandwidth continues to investigate this incident.
Jul 30, 16:10 EDT

Update - We are continuing to investigate this issue.
Jul 30, 15:20 EDT

Investigating - Bandwidth is experiencing an incident impacting Call Bridge Scenario, DTMF Gathering, and BXML GA Transfer Scenario.
Jul 30, 15:07 EDT

Local Market Maintenance - Multiple Markets

Completed - The scheduled maintenance has been completed.
Jul 31, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 00:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
344 - Saginaw, MI
640 - Sioux Falls, SD

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jul 23, 09:46 EDT

Bandwidth Local Market Impairment - Lata 446- Macon GA

Resolved - Final: Our carrier has completed all necessary repairs for the equipment failure and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 07/29/2020 15:09 ET

Stop Time: 07/30/2020 16:44 ET
Jul 31, 03:02 EDT

Update - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Jul 30, 22:58 EDT

Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Jul 30, 14:12 EDT

Update - Update: Our carrier has identified an equipment malfunction and is working to complete replacement.
Jul 30, 11:48 EDT

Update - Update: Our carrier has identified an equipment malfunction and is working to complete replacement.
Jul 30, 07:43 EDT

Update - Update: Our carrier has identified an equipment malfunction and is working to complete replacement.
Jul 30, 03:40 EDT

Identified - Update: Our carrier has identified an equipment malfunction and is working to complete replacement.
Jul 29, 23:43 EDT

Update - Update: Transport issues are still occuring on the Bandwidth network. Carrier is still in process of identifying the issue.
Jul 29, 19:39 EDT

Investigating - We are experiencing a transport issue on the Bandwidth network. We are working with our carrier for resolution.
Jul 29, 15:55 EDT

Bandwidth Local Market Impairment - 440 - Savannah, GA

Update - Update: Our carrier has identified an equipment malfunction and is working to complete replacement.
Jul 30, 11:49 EDT

Update - Update: Our carrier has identified an equipment malfunction and is working to complete replacement.
Jul 30, 07:43 EDT

Update - Update: Our carrier has identified an equipment malfunction and is working to complete replacement.
Jul 30, 03:41 EDT

Identified - Update: Our carrier has identified an equipment malfunction and is working to complete replacement.
Jul 29, 23:43 EDT

Update - Update: Our carrier is continuing to isolate the cause of this incident.
Jul 29, 19:45 EDT

Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.
Jul 29, 15:49 EDT

Messaging Maintenance (V2 SMS)

Completed - The scheduled maintenance has been completed.
Jul 31, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 00:00 EDT

Scheduled - Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
Jun 30, 11:43 EDT

Jul 30, 2020

Local Market Maintenance - Multiple Markets

Completed - The scheduled maintenance has been completed.
Jul 30, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 01:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

344 - Saginaw, MI
640 - Sioux Falls, SD

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jul 23, 09:30 EDT

Local Market Maintenance - 338 - Bloomington, IN

Completed - The scheduled maintenance has been completed.
Jul 30, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 23:01 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

338 - Bloomington, IN

We do not anticipate any service disruption to outbound calling during this maintenance.
Jul 23, 09:38 EDT

Messaging Maintenance - Toll Free SMS

Completed - The scheduled maintenance has been completed.
Jul 30, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 02:01 EDT

Messaging Maintenance - Toll Free SMS & MMS

Completed - The scheduled maintenance has been completed.
Jul 30, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 00:06 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS & MMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS & MMS messages may be encountered.
Jul 23, 09:23 EDT

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