Bandwidth
Menu

Status

All Systems Operational

Status

Under Maintenance

Status

Degraded Performance

Status

Partial Outage

Status

Major Outage

Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

All Systems Operational
Inbound Calling Services Operational
Inbound Calling (SIP)   Operational
Toll-Free calling - Inbound (SIP)   Operational
REST APIs - HTTP Voice   Operational
REST APIs - SIP Voice   Operational
BXML   Operational
Outbound Calling Services Operational
Outbound Calling (SIP)   Operational
Toll-Free calling - Outbound (SIP)   Operational
REST APIs - HTTP Voice   Operational
REST APIs - SIP Voice   Operational
BXML   Operational
Application Platform Add On Services Operational
Call Recording   Operational
Transcriptions   Operational
Text-to-Speech   Operational
CNAM Lookup   Operational
Messaging Services Operational
SMS Messaging (SMPP)   Operational
MMS Messaging (MM4)   Operational
Toll-Free SMS - Inbound   Operational
Toll-Free SMS - Outbound   Operational
International Messaging (HTTP)   Operational
REST APIs - HTTP SMS Messaging   Operational
REST APIs - HTTP MMS Messaging   Operational
Number Management Services Operational
New Number Ordering   Operational
Number Porting   Operational
Inbound Calling - Caller ID Lookup (CNAM)   Operational
Line Feature Management   ? Operational
9-1-1 Services Operational
9-1-1 Call Routing Service   Operational
9-1-1 Provisioning Service   Operational
DLR (Dynamic Location Routing)   Operational
SIP Trunking   Operational
Local Market Status ? Operational
120 - Portland, ME   Operational
122 - Manchester, NH   Operational
124 - Burlington, VT   Operational
126 - Springfield, MA   Operational
128 - Cambridge, MA   Operational
130 - Providence, RI   Operational
132 - New York City, NY   Operational
133 - Poughkeepsie, NY   Operational
134 - Albany, NY   Operational
136 - Syracuse, NY   Operational
138 - Binghamton, NY   Operational
140 - Buffalo, NY   Operational
220 - Pleasantville, NJ   Operational
222 - Camden, NJ   Operational
224 - Newark, NJ   Operational
226 - Harrisburg, PA   Operational
228 - Philadelphia, PA   Operational
230 - Altoona, PA   Operational
232 - Scranton, PA   Operational
234 - Pittsburgh, PA   Operational
236 - Washington, DC   Operational
238 - Baltimore, MD   Operational
240 - Frederick, MD   Operational
244 - Roanoke, VA   Operational
246 - Culpeper, VA   Operational
248 - Richmond, VA   Operational
250 - Lynchburg, VA   Operational
252 - Norfolk, VA   Operational
254 - Charleston, WV   Operational
256 - Clarksburg, WV   Operational
320 - Cleveland, OH   Operational
322 - Youngstown, OH   Operational
324 - Worthington, OH   Operational
325 - Akron, OH   Operational
326 - Toledo, OH   Operational
328 - Dayton, OH   Operational
330 - Evansville, IN   Operational
332 - South Bend, IN   Operational
334 - Fort Wayne, IN   Operational
336 - Indianapolis, IN   Operational
338 - Bloomington, IN   Operational
340 - Southfield, MI   Operational
342 - Marquette, MI   Operational
344 - Saginaw, MI   Operational
348 - Grand Rapids, MI   Operational
350 - Appleton, WI   Operational
354 - Madison, WI   Operational
356 - Milwaukee, WI   Operational
358 - Chicago, IL   Operational
368 - Peoria, IL   Operational
420 - Asheville, NC   Operational
422 - Charlotte, NC   Operational
424 - Greensboro, NC   Operational
426 - Raleigh, NC   Operational
428 - Wilmington, NC   Operational
432 - Myrtle Beach, SC   Operational
434 - Columbia, SC   Operational
436 - Charleston, SC   Operational
438 - Atlanta, GA   Operational
440 - Savannah, GA   Operational
442 - Augusta, GA   Operational
446 - Macon, GA   Operational
448 - Pensacola, FL   Operational
452 - Jacksonville, FL   Operational
454 - Gainesville, FL   Operational
458 - Orlando, FL   Operational
460 - Miami, FL   Operational
462 - Louisville, KY   Operational
468 - Memphis, TN   Operational
470 - Nashville, TN   Operational
472 - Chattanooga, TN   Operational
474 - Knoxville, TN   Operational
476 - Birmingham, AL   Operational
477 - Huntsville, AL   Operational
478 - Montgomery, AL   Operational
480 - Mobile, AL   Operational
482 - Jackson, MS   Operational
486 - Shreveport, LA   Operational
488 - Lake Charles, LA   Operational
490 - New Orleans, LA   Operational
492 - Baton Rouge, LA   Operational
520 - St. Louis, MO   Operational
522 - Springfield, MO   Operational
524 - Kansas City, MO   Operational
526 - Fort Smith, AR   Operational
528 - Little Rock, AR   Operational
532 - Wichita, KS   Operational
534 - Topeka, KS   Operational
536 - Oklahoma City, OK   Operational
538 - Tulsa, OK   Operational
540 - El Paso, TX   Operational
542 - Midland, TX   Operational
544 - Lubbock, TX   Operational
546 - Amarillo, TX   Operational
548 - Wichita Falls, TX   Operational
550 - Abilene, TX   Operational
552 - Dallas, TX   Operational
554 - Longview, TX   Operational
556 - Waco, TX   Operational
558 - Austin, TX   Operational
560 - Houston, TX   Operational
562 - Beaumont, TX   Operational
564 - Corpus Christi, TX   Operational
566 - San Antonio, TX   Operational
568 - Harlingen, TX   Operational
620 - Rochester, MN   Operational
624 - Duluth, MN   Operational
626 - St. Cloud, MN   Operational
628 - Minneapolis, MN   Operational
632 - Des Moines, IA   Operational
634 - Davenport, IA   Operational
635 - Cedar Rapids, IA   Operational
636 - Fargo, ND   Operational
638 - Bismarck,ND   Operational
640 - Sioux Falls, SD   Operational
644 - Omaha, NE   Operational
650 - Billings, MT   Operational
652 - Boise, ID   Operational
654 - Cheyenne, WY   Operational
656 - Denver, CO   Operational
658 - Colorado Springs, CO   Operational
660 - Salt Lake City, UT   Operational
664 - Albuquerque, NM   Operational
666 - Phoenix, AZ   Operational
668 - Tucson, AZ   Operational
670 - Eugene, OR   Operational
672 - Portland, OR   Operational
674 - Seattle, WA   Operational
676 - Spokane, WA   Operational
720 - Reno, NV   Operational
721 - Las Vegas, NV   Operational
722 - San Francisco, CA   Operational
724 - Chico, CA   Operational
726 - Sacramento, CA   Operational
728 - Fresno, CA   Operational
730 - Los Angeles, CA   Operational
732 - San Diego, CA   Operational
734 - Bakersfield, CA   Operational
736 - Monterey, CA   Operational
738 - Stockton, CA   Operational
740 - San Luis Obispo, CA   Operational
920 - New Haven, CT   Operational
922 - Cincinnati, OH   Operational
923 - Mansfield, OH   Operational
924 - Erie, PA   Operational
927 - Harrisonburg, VA   Operational
928 - Charlottesville, VA   Operational
949 - Fayetteville, NC   Operational
951 - Rocky Mount, NC   Operational
952 - Tampa, FL   Operational
953 - Tallahassee, FL   Operational
956 - Johnson City, TN   Operational
958 - Lincoln, NE   Operational
973 - Palm Springs, CA   Operational
974 - Rochester, NY   Operational
Support Operational
Phone Support   Operational
Ticketing Support   Operational
Help Center   Operational
Portals Operational
Bandwidth Dashboard   Operational
Application Platform Dashboard   Operational
9-1-1 Dashboard   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Network Maintenance - ATL Data Center Feb 21, 00:00-06:00 EST
Bandwidth will be performing network maintenance in our ATL data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the ATL data center.

Inbound Voice (origination) calls: We anticipate service disruption for a small portion of inbound calls in the following local markets served out of the ATL data center:

244 - Roanoke, VA
332 - South Bend, IN
350 - Appleton, WI
420 - Asheville, NC
428 - Wilmington, NC
432 - Myrtle Beach, SC
442 - Augusta, GA
534 - Topeka, KS

Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

Emergency (911) Voice Calling: Bandwidth advises that customers route all calls through the DFW data center.

The following services will not be impacted during the maintenance:
SMS/MMS Messaging
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Feb 11, 18:39 EST
911 Network Maintenance - RDU Mar 8, 00:00-06:00 EST
Bandwidth will be performing maintenance on our Emergency Voice Service (EVS) portal. During this maintenance, the EVS Portal will only be available for read-only activities. Additionally, customers may experience potentially extended loss of access to the following EVS services:

-EVS API
-EVS CNAM API
-911 Ordering Processing in the Bandwidth Dashboard

There will be no impact to 911 call processing during this maintenance.

For any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Jan 30, 15:10 EST
Past Incidents
Feb 19, 2019
SMS Messaging Maintenance
Completed - The scheduled maintenance has been completed.
Feb 19, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 02:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.

All delayed SMS messages will be queued and delivered at the conclusion of the maintenance.
Feb 8, 12:06 EST
SMS Messaging Maintenance - LAX
Completed - The scheduled maintenance has been completed.
Feb 19, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 00:00 EST
Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Feb 5, 12:11 EST
Feb 18, 2019

No incidents reported.

Feb 17, 2019

No incidents reported.

Feb 16, 2019

No incidents reported.

Feb 15, 2019
Python SDK issue in the Application Platform
Resolved - Bandwidth has the Application Platform fully stabilize and we now consider this issue resolved.
Feb 15, 17:55 EST
Monitoring - Bandwidth has implemented a fix for the issue with the Python SDK in the Application Platform. We will continue to monitor to ensure stability.
Feb 15, 16:23 EST
Identified - Bandwidth has identified the issue with the Python SDK in the application platform. All relevant teams are currently engaged.
Feb 15, 15:20 EST
Update - We are continuing to investigate this issue.
Feb 15, 14:40 EST
Investigating - Bandwidth is currently experiencing an issue affecting Application Platform customers who are using the Python SDK. All relevant teams are currently engaged.
Feb 15, 14:36 EST
Feb 14, 2019
Inbound/Outbound issues on the Application Platform
Resolved - Bandwidth has seen continued stabilization of inbound and outbound calling on the application platform. We now consider this incident resolved.
Feb 14, 22:15 EST
Monitoring - Bandwidth has seen inbound and outbound calling on the Application Platform restore. We are continuing to monitor for further stabilization.
Feb 14, 21:42 EST
Investigating - Bandwidth is currently experiencing an issue with inbound and outbound calls on our application platform. All relevant teams are currently engaged.
Feb 14, 21:12 EST
911 Network Maintenance - DFW
Completed - The scheduled maintenance has been completed.
Feb 14, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 00:00 EST
Scheduled - Bandwidth will be performing maintenance on our Emergency Voice Service (EVS) platform in the DFW data center. While necessary steps are being taken to minimize impact to 911 calling, Bandwidth advises that EVS customers route all calls through the geo-redundant ATL data center to eliminate potential impact for the duration of the maintenance window.

There will be no impact to the EVS provisioning portal.

For any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Jan 30, 15:10 EST
EMERGENCY Voice Proxy Maintenance - DFW
Completed - The scheduled maintenance has been completed.
Feb 14, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 20:00 EST
Scheduled - Bandwidth will be performing EMERGENCY maintenance on voice proxies in our DFW data center.

This maintenance is being performed to mitigate a potential infrastructure issue.

Voice traffic in DFW will experience a one-time drop of any calls that are in the setup/initialization process during the maintenance window. It is anticipated this interruption will only last a few minutes.

PLEASE NOTE: Customers currently connected directly to Bandwidth SBC's will not be impacted by this maintenance and can ignore this maintenance notification.

For any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Feb 13, 14:13 EST
Feb 13, 2019
TF SMS Inbound and Outbound incident
Resolved - Bandwidth has seen the issue with TF SMS Inbound and Outbound continue to stabilize and we now consider this incident resolved.
Feb 13, 15:41 EST
Monitoring - Bandwidth has seen the issue with TF SMS Inbound and Outbound delays stabilize. We are continuing to monitor for further stabilization.
Feb 13, 14:46 EST
Investigating - Bandwidth is currently experiencing a delay in inbound and outbound TF SMS to all carriers. All relevant parties are engaged.
Feb 13, 12:48 EST
EMERGENCY Voice Proxy Maintenance - JFK
Completed - The scheduled maintenance has been completed.
Feb 13, 00:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 20:00 EST
Scheduled - Bandwidth will be performing EMERGENCY maintenance on voice proxies in our JFK data center.

This maintenance is being performed to mitigate a potential infrastructure issue.

Voice traffic in JFK will experience a one-time drop of any calls that are in the setup/initialization process during the maintenance window. It is anticipated this interruption will only last a few minutes.

PLEASE NOTE: Customers currently connected directly to Bandwidth SBC's will not be impacted by this maintenance and can ignore this maintenance notification.

For any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Feb 12, 13:11 EST
Feb 12, 2019
Bandwidth Local Market Impairment - 634 - Davenport, IA/Bettendorf IA
Resolved - Final: Our carrier has completed their fiber maintenance and Bandwidth can confirm all services are restored. This incident is being resolved.


Start Time:02/12/2019 00:14 ET
Stop Time: 02/12/2019 03:10 ET
Feb 12, 06:07 EST
Monitoring - Our carrier is performing an emergency fiber maintenance in their network. We are observing services to be restored. This incident will resolved when their maintenance is complete.
Feb 12, 04:20 EST
Investigating - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only. We are currently working with our carrier for resolution.
Feb 12, 01:17 EST
SMS Messaging Maintenance
Completed - The scheduled maintenance has been completed.
Feb 12, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 02:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.

All delayed SMS messages will be queued and delivered at the conclusion of the maintenance.
Feb 8, 12:04 EST
911 Network Maintenance - ATL
Completed - The scheduled maintenance has been completed.
Feb 12, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 00:00 EST
Scheduled - Bandwidth will be performing maintenance on our Emergency Voice Service (EVS) platform in the ATL data center. While necessary steps are being taken to minimize impact to 911 calling, Bandwidth advises that EVS customers route all calls through the geo-redundant DFW data center to eliminate potential impact for the duration of the maintenance window.

There will be no impact to the EVS provisioning portal.

For any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Jan 30, 15:10 EST
EMERGENCY Voice Proxy Maintenance - JFK/LAX
Completed - The scheduled maintenance has been completed.
Feb 12, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 20:00 EST
Scheduled - Bandwidth will be performing EMERGENCY maintenance on voice proxies within our JFK and LAX data centers.

This maintenance is being performed to mitigate a potential infrastructure issue.

Voice traffic in both JFK and LAX will experience a one-time drop of any calls that are in the setup/initialization process during the maintenance window. It is anticipated this interruption will only last a few minutes.

PLEASE NOTE: Customers currently connected directly to Bandwidth SBC's will not be impacted by this maintenance and can ignore this maintenance notification.

For any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Feb 11, 18:23 EST
Feb 11, 2019
Toll Free Messaging Maintenance
Completed - The scheduled maintenance has been completed.
Feb 11, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 03:01 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free messaging platform. During this maintenance window, no impact is expected. However, there is the potential for inbound and outbound latency for T-mobile customers.
Feb 8, 13:14 EST
Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019
Bandwidth Dashboard Issue
Resolved - Bandwidth experienced a brief issue with the Phone Numbers Dashboard. The Dashboard is fully functional at this time and we consider this issue resolved.
Feb 8, 16:06 EST
Monitoring - Bandwidth experienced a brief issue with the Phone Numbers Dashboard. The Dashboard is fully functional at this time and we are continuing to monitor for stability.
Feb 8, 15:20 EST
Bandwidth Dashboard Incident
Resolved - Bandwidth observed a brief impairment with the Bandwidth Dashboard. For approximately 15 minutes API calls were queued, and process within the user interface timed out. Bandwidth engineering teams worked quickly to restore services and we continue to see portal stability.
Feb 8, 00:33 EST
Feb 7, 2019
V2 Platform: Outbound MMS
Resolved - Bandwidth has seen the impairment with outbound MMS on our V2 platform stabilize and we now consider this incident resolved.
Feb 7, 07:59 EST
Monitoring - Bandwidth has seen the impairment with outbound MMS on our V2 platform resolve and we are continuing to monitor for stabilization.
Feb 7, 07:42 EST
Investigating - Bandwidth is currently investing an impairment with outbound MMS on our V2 platform only. All teams are actively engaged.
Feb 7, 07:10 EST
SMS Messaging Maintenance - DFW
Completed - The scheduled maintenance has been completed.
Feb 7, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 00:00 EST
Update - This maintenance has been rescheduled to February 7, 2019 00:00 - 02:00 ET.
Jan 18, 14:32 EST
Update - This maintenance has been rescheduled to January 24, 2019 00:00 - 02:00 ET.
Jan 14, 10:19 EST
Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.

All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Jan 4, 08:52 EST
Feb 6, 2019
Multiple Bandwidth Local Markets Impairment
Resolved - Final: Our carrier has completed all necessary repairs (fiber cut/equipment failure) and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 13:01:53.000 GMT

Stop Time: 18:30:00 GMT
Feb 6, 17:06 EST
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing fiber repairs. This incident will be resolved when we confirm all repairs are complete.
Feb 6, 14:16 EST
Update - Update: Our carrier is continuing to isolate the cause of this incident.
Feb 6, 11:58 EST
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Feb 6, 08:15 EST
Feb 5, 2019
SMS Messaging Maintenance - LAX
Completed - The scheduled maintenance has been completed.
Feb 5, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 00:00 EST
Update - This maintenance has been rescheduled to February 5, 2019 00:00 - 02:00 ET.
Jan 18, 14:31 EST
Update - This maintenance has been rescheduled to January 22, 2019 00:00 - 02:00 ET.
Jan 14, 10:17 EST
Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Jan 4, 08:53 EST
← Incident History Powered by Statuspage