Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

All Systems Operational
United States Inbound Calling Services Operational
Inbound Calling (SIP) - United States Operational
Toll-Free calling - Inbound (SIP) - United States Operational
REST APIs - HTTP Voice - United States Operational
REST APIs - SIP Voice - United States Operational
BXML - United States Operational
United States Outbound Calling Services Operational
Outbound Calling (SIP) - United States Operational
Toll-Free calling - Outbound (SIP) - United States Operational
REST APIs - HTTP Voice - United States Operational
REST APIs - SIP Voice - United States Operational
BXML - United States Operational
United States V2 Application Add On Services Operational
Call Recording Operational
Transcriptions Operational
Text-to-Speech Operational
CNAM Lookup Operational
United States Messaging Services Operational
SMS Messaging (SMPP) Operational
MMS Messaging (MM4) Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
International Messaging (HTTP) Operational
REST APIs - HTTP SMS Messaging Operational
REST APIs - HTTP MMS Messaging Operational
Toll Free MMS - Inbound Operational
Toll Free MMS - Outbound Operational
International A2P Messaging Operational
International A2P Platform (SMPP) Operational
International A2P Platform (HTTP) Operational
International A2P Messaging Regional Connectivity Operational
Latin America Operational
APAC Operational
Europe Operational
Middle East & Africa Operational
Insights Operational
Messaging Insights Dashboard Operational
Message Log API Operational
Number Management Services Operational
New Number Ordering Operational
Number Porting Operational
Inbound Calling - Caller ID Lookup (CNAM) Operational
Line Feature Management ? Operational
Phone Number Lookup API Operational
Call Assure Operational
9-1-1 Services Operational
9-1-1 Call Routing Service Operational
9-1-1 Provisioning Service Operational
DLR (Dynamic Location Routing) Operational
Direct Network Connection Operational
Network Expansion Service (NES) Operational
Inbound Direct Link Services (DLS) Operational
Outbound Direct Link Services (DLS) Operational
Virtual (cloud) Connection Service Operational
WebRTC Operational
Support Operational
Phone Support Operational
Ticketing Support Operational
Help Center Operational
Portals Operational
Bandwidth Dashboard Operational
Application Platform Dashboard Operational
9-1-1 Dashboard Operational
Bandwidth International (fka Voxbone) Portal Operational
Dominican Republic Calling Services Operational
Inbound Calling - Dominican Republic (SIP) Operational
Argentina Calling Services Operational
Inbound Calling- Argentina Operational
Outbound Calling- Argentina Operational
Brazil Calling Services Operational
Inbound Calling- Brazil Operational
Chile Calling Services Operational
Inbound Calling- Chile Operational
Colombia Calling Services Operational
Inbound Calling- Colombia Operational
El Salvador Calling Services Operational
Inbound Calling- El Salvador Operational
Panama Calling Services Operational
Inbound Calling- Panama Operational
Peru Calling Services Operational
Inbound Calling- Peru Operational
Outbound Calling- Peru Operational
Austria Calling Services Operational
Inbound Calling - Austria Operational
Outbound Calling - Austria Operational
Emergency Calling - Austria Operational
Belgium Calling Services Operational
Inbound Calling - Belgium Operational
Outbound Calling - Belgium Operational
Emergency Calling - Belgium Operational
France Calling Services Operational
Inbound Calling - France Operational
Outbound Calling - France Operational
Emergency Calling - France Operational
Germany Calling Services Operational
Inbound Calling - Germany Operational
Outbound Calling - Germany Operational
Emergency Calling - Germany Operational
Luxembourg Calling Services Operational
Inbound Calling - Luxembourg Operational
Outbound Calling - Luxembourg Operational
Emergency Calling - Luxembourg Operational
Netherlands Calling Services Operational
Inbound Calling - Neatherlands Operational
Outbound Calling - Netherlands Operational
Emergency Calling - Netherlands Operational
Switzerland Calling Services Operational
Inbound Calling - Switzerland Operational
Outbound Calling - Switzerland Operational
Emergency Calling - Switzerland Operational
Croatia Calling Services Operational
Inbound Calling - Croatia Operational
Outbound Calling - Croatia Operational
Emergency Calling - Croatia Operational
Greece Calling Services Operational
Inbound Calling - Greece Operational
Outbound Calling - Greece Operational
Emergency Calling - Greece Operational
Italy Calling Services Operational
Inbound Calling - Italy Operational
Outbound Calling - Italy Operational
Emergency Calling - Italy Operational
Malta Calling Services Operational
Inbound Calling - Malta Operational
Portugal Calling Services Operational
Inbound Calling - Portugal Operational
Outbound Calling - Portugal Operational
Emergency Calling - Portugal Operational
Slovenia Calling Services Operational
Inbound Calling - Slovenia Operational
Outbound Calling- Slovenia Operational
Emergency Calling- Slovenia Operational
Spain Calling Services Operational
Inbound Calling - Spain Operational
Outbound Calling - Spain Operational
Emergency Calling - Spain Operational
Bulgaria Calling Services Operational
Inbound Calling - Bulgaria Operational
Outbound Calling - Bulgaria Operational
Emergency Calling - Bulgaria Operational
Georgia Calling Services Operational
Inbound Calling - Georgia Operational
Czech Republic Calling Services Operational
Inbound Calling - Czech Republic Operational
Outbound Calling - Czech Republic Operational
Emergency Calling - Czech Republic Operational
Hungary Calling Services Operational
Inbound Calling - Hungary Operational
Outbound Calling - Hungary Operational
Emergency Calling - Hungary Operational
Poland Calling Services Operational
Inbound Calling - Poland Operational
Outbound Calling - Poland Operational
Emergency Calling - Poland Operational
Romania Calling Services Operational
Inbound Calling - Romania Operational
Outbound Calling - Romania Operational
Emergency Calling - Romania Operational
Slovakia Calling Services Operational
Inbound Calling - Slovakia Operational
Outbound Calling - Slovakia Operational
Emergency Calling - Slovakia Operational
Denmark Calling Services Operational
Inbound Calling - Denmark Operational
Outbound Calling - Denmark Operational
Emergency Calling - Denmark Operational
Estonia Calling Services Operational
Inbound Calling - Estonia Operational
Outbound Calling - Estonia Operational
Emergency Calling - Estonia Operational
Finland Calling Services Operational
Inbound Calling - Finland Operational
Outbound Calling - Finland Operational
Emergency Calling - Finland Operational
Ireland Calling Services Operational
Inbound Calling - Ireland Operational
Outbound Calling - Ireland Operational
Emergency Calling - Ireland Operational
Latvia Calling Services Operational
Inbound Calling - Latvia Operational
Outbound Calling - Latvia Operational
Emergency Calling - Latvia Operational
Lithuania Calling Services Operational
Inbound Calling - Lithuania Operational
Outbound Calling - Lithuania Operational
Emergency Calling - Lithuania Operational
Norway Calling Services Operational
Inbound Calling - Norway Operational
Outbound Calling - Norway Operational
Emergency Calling -Norway Operational
Sweden Calling Services Operational
Inbound Calling - Sweden Operational
Outbound Calling - Sweden Operational
Emergency Calling - Sweden Operational
United Kingdom Calling Services Operational
Inbound Calling - United Kingdom Operational
Outbound Calling - United Kingdom Operational
Emergency Calling - United Kingdom Operational
Canada Calling Services Operational
Inbound Calling - Canada (SIP) Operational
Mexico Calling Services Operational
Inbound Calling - Mexico Operational
Puerto Rico Calling Services Operational
Inbound Calling - Puerto Rico Operational
Outbound Calling - Puerto Rico Operational
Emergency Calling - Puerto Rico Operational
Virgin Islands (U.S.) Calling Services Operational
Inbound Calling - Virgin Islands (U.S.) Operational
Emergency Calling - Virgin Islands (U.S.) Operational
Cyprus Calling Services Operational
Inbound Calling - Cyprus Operational
Outbound Calling - Cyprus Operational
Emergency Calling - Cyprus Operational
Egypt Calling Services Operational
Inbound Calling - Egypt Operational
Israel Calling Services Operational
Inbound Calling - Israel Operational
Outbound Calling - Israel Operational
Emergency Calling - Israel Operational
Jordan Calling Services Operational
Inbound Calling- Jordan Operational
Kenya Calling Services Operational
Inbound Calling- Kenya Operational
Qatar Calling Services Operational
Inbound Calling- Qatar Operational
South Africa Calling Services Operational
Inbound Calling- South Africa Operational
United Arab Emirates Calling Services Operational
Inbound Calling- United Arab Emirates Operational
Australia Calling Services Operational
Inbound Calling- Australia Operational
Outbound Calling- Australia Operational
Emergency Calling- Australia Operational
China Calling Services Operational
Inbound Calling- China Operational
Hong Kong Calling Services Operational
Inbound Calling- Hong Kong Operational
Outbound Calling- Hong Kong Operational
Emergency Calling- Hong Kong Operational
India Calling Services Operational
Inbound Calling- India Operational
Indonesia Calling Services Operational
Inbound Calling- Indonesia Operational
Japan Calling Services Operational
Inbound Calling- Japan Operational
Outbound Calling- Japan Operational
Emergency Calling- Japan Operational
Malaysia Calling Services Operational
Inbound Calling- Malaysia Operational
Philippines Calling Service Operational
Inbound Calling- Philippines Operational
Singapore Calling Services Operational
Inbound Calling- Singapore Operational
Outbound Calling- Singapore Operational
Emergency Calling- Singapore Operational
South Korea Calling Services Operational
Inbound Calling- South Korea Operational
Outbound Calling- South Korea Operational
Thailand Calling Services Operational
Inbound Calling- Thailand Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Bandwidth will be performing scheduled maintenance in the global Los Angeles data center.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the global Los Angeles data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the global Los Angeles data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.

Posted on Jun 13, 2024 - 08:02 EDT
Messaging Maintenance - MMS Jun 17, 2024 21:00 - Jun 18, 2024 06:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Posted on Jun 10, 2024 - 15:09 EDT
Messaging Maintenance - Toll Free SMS Jun 18, 2024 05:00-07:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Posted on May 31, 2024 - 14:49 EDT
Messaging Maintenance - Toll-Free MMS/SMS Jun 19, 2024 23:00 - Jun 20, 2024 03:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on Jun 03, 2024 - 14:34 EDT
Messaging Maintenance - Toll Free SMS Jun 20, 2024 04:00-08:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Posted on May 31, 2024 - 14:50 EDT
Messaging Maintenance - MMS Jun 20, 2024 23:00 - Jun 21, 2024 06:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Posted on Jun 05, 2024 - 16:15 EDT
Messaging Maintenance - SMS Jun 24, 2024 23:00 - Jun 25, 2024 06:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 13, 2024 - 12:37 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 13, 2024 - 12:35 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jun 13, 2024 - 12:11 EDT
MMS Messaging Maintenance - DFW Jun 25, 2024 00:00-02:00 EDT
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in MMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.

All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.

Posted on Jun 04, 2024 - 09:22 EDT
Messaging Maintenance - Toll Free SMS Jun 25, 2024 05:00-07:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Posted on May 31, 2024 - 14:52 EDT
Messaging Maintenance - Toll-Free MMS/SMS Jun 26, 2024 23:00 - Jun 27, 2024 03:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on Jun 03, 2024 - 14:35 EDT
Messaging Maintenance - SMS Jun 26, 2024 23:00 - Jun 27, 2024 06:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Posted on Jun 13, 2024 - 12:38 EDT
MMS Messaging Maintenance - LAX Jun 27, 2024 00:00-02:00 EDT
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in MMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.

Posted on Jun 04, 2024 - 09:24 EDT
Messaging Maintenance - SMS Jun 27, 2024 23:00 - Jun 28, 2024 06:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Posted on Jun 13, 2024 - 12:40 EDT
Past Incidents
Jun 15, 2024

No incidents reported today.

Jun 14, 2024

No incidents reported.

Jun 13, 2024
Completed - The scheduled maintenance has been completed.
Jun 13, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 23:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Jun 3, 14:33 EDT
Completed - The scheduled maintenance has been completed.
Jun 13, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
May 30, 11:59 EDT
Jun 12, 2024
Resolved - This incident has been resolved.
Jun 12, 17:23 EDT
Update - We are continuing to monitor this incident.
Jun 12, 13:57 EDT
Monitoring - A resolution has been implemented, and we are monitoring the results.
Jun 12, 10:45 EDT
Update - We are continuing to investigate this incident with our carrier.
Jun 12, 09:37 EDT
Investigating - We are working with our carrier to investigate an incident causing inbound and outbound Portugal calls to drop.
Jun 12, 08:42 EDT
Completed - The scheduled maintenance has been completed.
Jun 12, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.
Jun 6, 14:34 EDT
Jun 11, 2024
Resolved - This incident has been resolved.
Jun 11, 20:04 EDT
Monitoring - A resolution has been implemented and we’re monitoring the results.
Jun 11, 18:19 EDT
Update - We are continuing to work with our provider towards resolution for this incident.
Jun 11, 16:34 EDT
Update - We are continuing to work with our provider towards resolution for this incident.
Jun 11, 15:32 EDT
Update - We are continuing to work with our provider towards resolution for this incident.
Jun 11, 14:26 EDT
Update - We are continuing to work with our provider towards resolution for this incident.
Jun 11, 13:31 EDT
Identified - Our provider has identified the cause of the incident, and we are working towards resolution.
Jun 11, 12:36 EDT
Update - We are continuing to investigate this incident with our provider.
Jun 11, 11:07 EDT
Investigating - We are currently working with our provider to investigate an incident causing delayed provisioning of telephone numbers (TNs) to send registered A2P traffic.
Jun 11, 10:10 EDT
Completed - The scheduled maintenance has been completed.
Jun 11, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
May 30, 11:58 EDT
Completed - The scheduled maintenance has been completed.
Jun 11, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 05:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
May 31, 14:47 EDT
Completed - The scheduled maintenance has been completed.
Jun 11, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 14:00 EDT
Scheduled - Bandwidth will be performing scheduled maintenance in the global Belgium data center.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the global Belgium data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the global Belgium data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.

The following services will encounter a brief interruption during the maintenance:
International Number searching and ordering - Bandwidth Dashboard
Messaging - VoxSMS
Global Portal Applications
A portion of Italy Inbound Voice Traffic

May 2, 12:33 EDT
Jun 10, 2024
Resolved - We’ve confirmed function is fully restored and we’re considering this incident resolved.
Jun 10, 12:41 EDT
Monitoring - We identified the issue and implemented mitigation. At this time importing TF numbers for hosted messaging should be operational. We're currently monitoring to confirm.
Jun 10, 11:36 EDT
Investigating - We're currently investigating an issue causing hosted messaging requests for Toll Free numbers to fail at the importability check stage in the process. Customers will receive the error, "Non Bandwidth numbers cannot be imported by this account at this time." There is no workaround for the issue at this time, and 10DLC hosted messaging requests do not appear to be affected at this time. Relevant teams are engaged on the issue, and we'll provide updates as they become available.
Jun 10, 10:49 EDT
Resolved - We've confirmed stability at this time and we're considering this incident resolved.
Jun 10, 10:50 EDT
Monitoring - A resolution has been implemented, and all ports that were delayed have completed. We will continue monitoring for stability.
Jun 10, 09:29 EDT
Investigating - We're currently investigating an issue with our off-net vendor causing delays in port activation. Relevant teams are engaged and we'll provide updates as they become available.
Jun 10, 08:18 EDT
Completed - The scheduled maintenance has been completed.
Jun 10, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 02:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jun 3, 14:39 EDT
Completed - The scheduled maintenance has been completed.
Jun 10, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Jun 5, 16:19 EDT
Resolved - Our carrier in Finland experienced an outage that caused failures in both inbound and outbound traffic. The issue has been resolved at this time and the network is functioning properly.

Start Time: 2am ET
Stop Time: 3:46am ET

Jun 10, 02:00 EDT
Jun 9, 2024

No incidents reported.

Jun 8, 2024
Resolved - We experienced a network outage affecting inbound traffic with one of our carriers in Mexico.

Start Time: 1:41am ET 6/8
Stop Time: 2:11 ET 6/8

Jun 8, 01:30 EDT
Jun 7, 2024
Resolved - A small amount of off-net ports experienced a delay in activation this afternoon. Our vendor has advised the issue is resolved and port activity is functioning normally at this time.
Jun 7, 17:50 EDT
Completed - The scheduled maintenance has been completed.
Jun 7, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Jun 5, 16:14 EDT
Completed - The scheduled maintenance has been completed.
Jun 7, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 20:00 EDT
Scheduled - Bandwidth will be performing emergency maintenance in our ATL data center. While all steps have been taken to minimize impact to calls, Bandwidth advises that customers route all EVS (911) calls through the DFW data center for the duration of the maintenance to ensure no interruption in service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.

Jun 4, 13:48 EDT
Jun 6, 2024
Completed - The scheduled maintenance has been completed.
Jun 6, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Jun 3, 14:31 EDT
Jun 5, 2024
Completed - The scheduled maintenance has been completed.
Jun 5, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 14:00 EDT
Scheduled - Bandwidth will be performing scheduled maintenance in the Germany data center.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Germany data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the Germany data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.

Jun 4, 09:34 EDT
Resolved - We've confirmed stability at this point and we're considering this incident resolved.
Jun 5, 16:40 EDT
Monitoring - Our vendor has confirmed the fix and we're monitoring for stability.
Jun 5, 14:47 EDT
Update - Delays have subsided at this point and we're still working with our partner to verify mitigation. We'll advise once we have further updates.
Jun 5, 13:59 EDT
Identified - Our partner has identified the issue and is working to deploy a fix.
Jun 5, 12:15 EDT
Investigating - We're currently investigating an issue with our industry partner causing message delivery delays to T-Mobile From BW Toll Free numbers. This is affecting both SMS and MMS. Relevant teams are engaged.
Jun 5, 11:51 EDT
Resolved - This incident has been resolved.
Jun 5, 15:54 EDT
Monitoring - Teams have restored expected portal behavior. We will monitor for prolonged stability.
Jun 5, 14:44 EDT
Identified - Teams have identified the source of this incident and are working to restore expected portal behavior.
Jun 5, 12:37 EDT
Investigating - Bandwidth teams are investigating a Bandwidth Dashboard Off-Net Porting incident where the portal may not correctly load port orders that contain off-net numbers. Additionally, users may be unable to check off-net numbers' portability. Teams are actively working to restore this functionality.
Jun 5, 11:37 EDT
Completed - The scheduled maintenance has been completed.
Jun 5, 14:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 06:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS may be encountered.
May 30, 11:55 EDT
Resolved - We’ve confirmed stability and we’re considering this incident resolved.
Jun 5, 08:04 EDT
Update - Our carrier is still assessing stability and we’re continuing to monitor as well. We’ll provide an update on the situation in the morning.
Jun 4, 19:38 EDT
Update - We are continuing to monitor for any further issues.
Jun 4, 18:29 EDT
Monitoring - A network incident occurred with our carrier in Ireland affecting voice traffic between 8:34am and 9:07am ET today, 6/4. Service has returned to normal function at this time, and we are currently monitoring for stability and working with our carrier to confirm resolution.
Jun 4, 09:45 EDT
Completed - The scheduled maintenance has been completed.
Jun 5, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 02:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jun 3, 14:37 EDT
Jun 4, 2024
Resolved - This incident has been resolved.
Jun 4, 21:31 EDT
Monitoring - Bandwidth teams are observing expected calling behavior. We will monitor this partner for their continued stability.
Jun 4, 20:54 EDT
Identified - Bandwidth teams have identified the source of this incident as an off network vendor. We continue to work with this partner to restore expected calling behaviors.
Jun 4, 18:19 EDT
Update - Bandwidth teams continue to investigate inbound & outbound calling incidents impacting calls to and from the Bandwidth Network.
Jun 4, 16:02 EDT
Investigating - Bandwidth teams are investigating an inbound calling incident impacting inbound calls to the Bandwidth Network.
Jun 4, 15:10 EDT
Resolved - We’ve confirmed stability and we’re considering this incident resolved.
Jun 4, 18:37 EDT
Monitoring - Our vendor has deployed a fix and we're seeing deliveries return to expected levels. We're currently monitoring for stability.
Jun 4, 15:24 EDT
Identified - Our partner has identified the issue and is working to resolve, but there is no timeline at this point.
Jun 4, 14:53 EDT
Investigating - We’re currently investigating an issue with our industry partner causing some failed deliveries for both SMS and MMS to Canadian recipients. Messages are being queued and should complete delivery once resolved.
Jun 4, 14:12 EDT
Resolved - This incident has been resolved.
Jun 4, 13:56 EDT
Update - We are continuing to monitor for any further issues.
Jun 4, 10:44 EDT
Monitoring - Teams are observing expected call behavior and will monitor for stability.
Jun 4, 10:19 EDT
Investigating - Bandwidth teams are investigating an incident in our Atlanta Datacenter that impacted established 911 calls to experience unexpected failures.
Jun 4, 09:42 EDT
Completed - The scheduled maintenance has been completed.
Jun 4, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
May 31, 14:45 EDT
Jun 3, 2024
Resolved - We had a network disruption over our Frankfurt SBC between 9:49am and 9:59am ET today that may have caused some call failures over the BWI network. The network is stable at this time.
Jun 3, 11:01 EDT
Completed - The scheduled maintenance has been completed.
Jun 3, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS may be encountered.
May 30, 11:53 EDT
Jun 2, 2024

No incidents reported.

Jun 1, 2024

No incidents reported.