Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Investigating - Bandwidth Teams are currently investigating latency with New Number orders on the Bandwidth Dashboard. This will impact but Web and API number orders.
Aug 13, 12:04 EDT
Investigating - Bandwidth Teams are currently investigating an incident impacting Number Order through our Application Platform (V1) SMS/Voice portal only. All teams are working towards restoring TN Ordering.
Aug 13, 11:46 EDT
Inbound Calling Services Operational
Inbound Calling (SIP) Operational
Inbound Calling - Canada (SIP) Operational
Toll-Free calling - Inbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Outbound Calling Services Operational
Outbound Calling (SIP) Operational
Toll-Free calling - Outbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Application Platform Add On Services Operational
Call Recording Operational
Transcriptions Operational
Text-to-Speech Operational
CNAM Lookup Operational
Messaging Services Operational
SMS Messaging (SMPP) Operational
MMS Messaging (MM4) Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
International Messaging (HTTP) Operational
REST APIs - HTTP SMS Messaging Operational
REST APIs - HTTP MMS Messaging Operational
Toll Free MMS - Inbound Operational
Toll Free MMS - Outbound Operational
Number Management Services Partial Outage
New Number Ordering Partial Outage
Number Porting Operational
Inbound Calling - Caller ID Lookup (CNAM) Operational
Line Feature Management ? Operational
9-1-1 Services Operational
9-1-1 Call Routing Service Operational
9-1-1 Provisioning Service Operational
DLR (Dynamic Location Routing) Operational
Direct Network Connection Operational
Network Expansion Service (NES) Operational
Inbound Direct Link Services (DLS) Operational
Outbound Direct Link Services (DLS) Operational
Virtual (cloud) Connection Service Operational
WebRTC Operational
SIP Trunking Operational
Local Market Status ? Operational
120 - Portland, ME Operational
122 - Manchester, NH Operational
124 - Burlington, VT Operational
126 - Springfield, MA Operational
128 - Cambridge, MA Operational
130 - Providence, RI Operational
132 - New York City, NY Operational
133 - Poughkeepsie, NY Operational
134 - Albany, NY Operational
136 - Syracuse, NY Operational
138 - Binghamton, NY Operational
140 - Buffalo, NY Operational
220 - Pleasantville, NJ Operational
222 - Camden, NJ Operational
224 - Newark, NJ Operational
226 - Harrisburg, PA Operational
228 - Philadelphia, PA Operational
230 - Altoona, PA Operational
232 - Scranton, PA Operational
234 - Pittsburgh, PA Operational
236 - Washington, DC Operational
238 - Baltimore, MD Operational
240 - Frederick, MD Operational
244 - Roanoke, VA Operational
246 - Culpeper, VA Operational
248 - Richmond, VA Operational
250 - Lynchburg, VA Operational
252 - Norfolk, VA Operational
254 - Charleston, WV Operational
256 - Clarksburg, WV Operational
320 - Cleveland, OH Operational
322 - Youngstown, OH Operational
324 - Worthington, OH Operational
325 - Akron, OH Operational
326 - Toledo, OH Operational
328 - Dayton, OH Operational
330 - Evansville, IN Operational
332 - South Bend, IN Operational
334 - Fort Wayne, IN Operational
336 - Indianapolis, IN Operational
338 - Bloomington, IN Operational
340 - Southfield, MI Operational
342 - Marquette, MI Operational
344 - Saginaw, MI Operational
348 - Grand Rapids, MI Operational
350 - Appleton, WI Operational
354 - Madison, WI Operational
356 - Milwaukee, WI Operational
358 - Chicago, IL Operational
368 - Peoria, IL Operational
420 - Asheville, NC Operational
422 - Charlotte, NC Operational
424 - Greensboro, NC Operational
426 - Raleigh, NC Operational
428 - Wilmington, NC Operational
432 - Myrtle Beach, SC Operational
434 - Columbia, SC Operational
436 - Charleston, SC Operational
438 - Atlanta, GA Operational
440 - Savannah, GA Operational
442 - Augusta, GA Operational
446 - Macon, GA Operational
448 - Pensacola, FL Operational
452 - Jacksonville, FL Operational
454 - Gainesville, FL Operational
458 - Orlando, FL Operational
460 - Miami, FL Operational
462 - Louisville, KY Operational
468 - Memphis, TN Operational
470 - Nashville, TN Operational
472 - Chattanooga, TN Operational
474 - Knoxville, TN Operational
476 - Birmingham, AL Operational
477 - Huntsville, AL Operational
478 - Montgomery, AL Operational
480 - Mobile, AL Operational
482 - Jackson, MS Operational
486 - Shreveport, LA Operational
488 - Lake Charles, LA Operational
490 - New Orleans, LA Operational
492 - Baton Rouge, LA Operational
520 - St. Louis, MO Operational
522 - Springfield, MO Operational
524 - Kansas City, MO Operational
526 - Fort Smith, AR Operational
528 - Little Rock, AR Operational
532 - Wichita, KS Operational
534 - Topeka, KS Operational
536 - Oklahoma City, OK Operational
538 - Tulsa, OK Operational
540 - El Paso, TX Operational
542 - Midland, TX Operational
544 - Lubbock, TX Operational
546 - Amarillo, TX Operational
548 - Wichita Falls, TX Operational
550 - Abilene, TX Operational
552 - Dallas, TX Operational
554 - Longview, TX Operational
556 - Waco, TX Operational
558 - Austin, TX Operational
560 - Houston, TX Operational
562 - Beaumont, TX Operational
564 - Corpus Christi, TX Operational
566 - San Antonio, TX Operational
568 - Harlingen, TX Operational
620 - Rochester, MN Operational
624 - Duluth, MN Operational
626 - St. Cloud, MN Operational
628 - Minneapolis, MN Operational
632 - Des Moines, IA Operational
634 - Davenport, IA Operational
635 - Cedar Rapids, IA Operational
636 - Fargo, ND Operational
638 - Bismarck,ND Operational
640 - Sioux Falls, SD Operational
644 - Omaha, NE Operational
650 - Billings, MT Operational
652 - Boise, ID Operational
654 - Cheyenne, WY Operational
656 - Denver, CO Operational
658 - Colorado Springs, CO Operational
660 - Salt Lake City, UT Operational
664 - Albuquerque, NM Operational
666 - Phoenix, AZ Operational
668 - Tucson, AZ Operational
670 - Eugene, OR Operational
672 - Portland, OR Operational
674 - Seattle, WA Operational
676 - Spokane, WA Operational
720 - Reno, NV Operational
721 - Las Vegas, NV Operational
722 - San Francisco, CA Operational
724 - Chico, CA Operational
726 - Sacramento, CA Operational
728 - Fresno, CA Operational
730 - Los Angeles, CA Operational
732 - San Diego, CA Operational
734 - Bakersfield, CA Operational
736 - Monterey, CA Operational
738 - Stockton, CA Operational
740 - San Luis Obispo, CA Operational
920 - New Haven, CT Operational
922 - Cincinnati, OH Operational
923 - Mansfield, OH Operational
924 - Erie, PA Operational
927 - Harrisonburg, VA Operational
928 - Charlottesville, VA Operational
949 - Fayetteville, NC Operational
951 - Rocky Mount, NC Operational
952 - Tampa, FL Operational
953 - Tallahassee, FL Operational
956 - Johnson City, TN Operational
958 - Lincoln, NE Operational
973 - Palm Springs, CA Operational
974 - Rochester, NY Operational
Support Operational
Phone Support Operational
Ticketing Support Operational
Help Center Operational
Portals Degraded Performance
Bandwidth Dashboard Degraded Performance
Application Platform Dashboard Operational
9-1-1 Dashboard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Local Market Maintenance - 640 - Sioux Falls, SD Aug 13, 23:00 - Aug 14, 06:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

640 - Sioux Falls, SD

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on Jul 24, 12:01 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

344 - Saginaw, MI
620 - Rochester, MN
626 - St. Cloud, MN
636 - Fargo, ND
650 - Billings, MT
654 - Cheyenne, WY

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Aug 13, 10:41 EDT
Messaging Maintenance (V2 SMS) Aug 14, 00:00-02:00 EDT
Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
Posted on Jul 13, 10:37 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
338 - Bloomington, IN
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Aug 13, 10:47 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
338 - Bloomington, IN
922 - Cincinnati, OH
923 - Mansfield, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Jul 23, 10:23 EDT
Messaging Maintenance Aug 19, 05:00-07:00 EDT
Bandwidth will be performing maintenance on the messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for outbound messages for a brief portion of the maintenance.
Posted on Aug 5, 15:19 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

640 - Sioux Falls, SD

We do not anticipate any service disruption to outbound calling during this maintenance.
Posted on Jul 23, 10:27 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
923 - Mansfield, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Jul 23, 10:30 EDT
Messaging Maintenance (V2 SMS) Aug 28, 00:00-02:00 EDT
Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
Posted on Jul 23, 09:25 EDT
Past Incidents
Aug 13, 2020
Completed - The scheduled maintenance has been completed.
Aug 13, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 01:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

564 - Corpus Christi, TX

We do not anticipate any service disruption to outbound calling during this maintenance.
Aug 8, 20:47 EDT
Completed - The scheduled maintenance has been completed.
Aug 13, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

344 - Saginaw, MI

We do not anticipate any service disruption to outbound calling during this maintenance.
Jul 24, 11:56 EDT
Completed - The scheduled maintenance has been completed.
Aug 13, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
640 - Sioux Falls, SD

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jul 24, 11:54 EDT
Aug 12, 2020
Resolved - Bandwidth has been notified by our payment processing vendor that this incident is resolved. Bandwidth Billing Teams confirm payments are processing as expected. We consider this incident resolved.
Aug 12, 13:42 EDT
Identified - Bandwidth has identified a vendor incident impacting payment processing via pay.bandwidth.com when paying with a Credit Card. Currently, the request will not complete as expected. For assistance, please open a Billing Support Ticket.
Aug 10, 11:01 EDT
Completed - The scheduled maintenance has been completed.
Aug 12, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 00:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

344 - Saginaw, MI

We do not anticipate any service disruption to outbound calling during this maintenance.
Aug 8, 20:45 EDT
Completed - The scheduled maintenance has been completed.
Aug 12, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 05:00 EDT
Scheduled - Bandwidth will be performing maintenance on the messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for outbound messages for a brief portion of the maintenance.
Aug 3, 16:43 EDT
Completed - The scheduled maintenance has been completed.
Aug 12, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

344 - Saginaw, MI

We do not anticipate any service disruption to outbound calling during this maintenance.
Jul 24, 11:48 EDT
Aug 11, 2020
Resolved - From 9:28 pm-11:20 pm ET, SMPP messages may have received failures through our DFW datacenter.
Aug 11, 21:30 EDT
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 8/11/2020 14:45 ET

Stop Time: 8/11/2020 21:35 ET
Aug 11, 20:34 EDT
Update - Update: Our carrier is continuing to isolate the cause of this incident
Aug 11, 15:21 EDT
Investigating - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Aug 11, 10:59 EDT
Completed - The scheduled maintenance has been completed.
Aug 11, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 22:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

923 - Mansfield, OH

We do not anticipate any service disruption to outbound calling during this maintenance.
Aug 10, 12:19 EDT
Completed - The scheduled maintenance has been completed.
Aug 11, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 02:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

636 - Fargo, ND

We do not anticipate any service disruption to outbound calling during this maintenance.
Aug 5, 15:19 EDT
Completed - The scheduled maintenance has been completed.
Aug 11, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 01:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
620 - Rochester, MN
626 - St. Cloud, MN
654 - Cheyenne, WY
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Aug 8, 20:44 EDT
Completed - The scheduled maintenance has been completed.
Aug 11, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in DFW and LAX. Binds to both DFW and LAX will bounce at separate times but messages will be queued and delivered once both data centers come back online.
Jul 31, 09:53 EDT
Aug 10, 2020
Resolved - Bandwidth has seen outbound messages process without delay. We now consider this incident resolved.
Aug 10, 23:20 EDT
Monitoring - We’ve implemented a fix to resolve SMS delays and will continue to monitor for stability.
Aug 10, 22:59 EDT
Investigating - Bandwidth is investigating outbound SMS delays impacting our V2 platform. All relevant teams are engaged.
Aug 10, 21:58 EDT
Resolved - Between 08:07 PM - 08:22 PM ET and 08:26 PM - 08:36 PM ET, a small subset of V2 voice customers may have experienced outbound voice call failures in DFW.
Aug 10, 20:00 EDT
Resolved - Some customers may have experienced inbound CNAM lookup failures between 08:07 PM - 08:22 PM ET and 08:26 PM - 08:36 PM ET. All systems have restored and are stable.
Aug 10, 20:00 EDT
Resolved - This incident has been resolved.
Aug 10, 09:06 EDT
Update - A fix has been implemented and we are monitoring the results.
Aug 10, 06:37 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 10, 06:36 EDT
Update - Update: Our carrier has identified a fiber cut and working to complete repairs. Fiber is currently being spliced on site.
Aug 10, 02:12 EDT
Update - Update: Our carrier has identified a fiber cut and is working to complete repairs.
Aug 9, 22:14 EDT
Update - We are continuing to work on a fix for this issue.
Aug 9, 18:09 EDT
Update - We are continuing to work on a fix for this issue.
Aug 9, 13:59 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Aug 9, 10:03 EDT
Completed - The scheduled maintenance has been completed.
Aug 10, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Aug 8, 20:58 EDT
Completed - The scheduled maintenance has been completed.
Aug 10, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:


546 - Amarillo, TX
624 - Duluth, MN
635 - Cedar Rapids, IA
636 - Fargo, ND
640 - Sioux Falls, SD
958 - Lincoln, NE

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Aug 8, 20:44 EDT
Resolved - For a brief period of time between 04:37 and 04:40 eastern, the Bandwidth Portal and APIs may have been unresponsive to requests and inflight requests may have timed out. All services have been restored and functioning as expected.
Aug 10, 04:30 EDT
Aug 9, 2020
Aug 8, 2020

No incidents reported.

Aug 7, 2020
Completed - The scheduled maintenance has been completed.
Aug 7, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS/MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS/MMS messages.
Aug 5, 15:19 EDT
Completed - The scheduled maintenance has been completed.
Aug 7, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 02:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

620 - Rochester, MN
626 - St. Cloud, MN
636 - Fargo, ND
650 - Billings, MT
654 - Cheyenne, WY

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Aug 5, 15:19 EDT
Completed - The scheduled maintenance has been completed.
Aug 7, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

344 - Saginaw, MI
640 - Sioux Falls, SD

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jul 24, 11:43 EDT
Aug 6, 2020
Completed - The scheduled maintenance has been completed.
Aug 6, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 00:04 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS/MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS/MMS messages.
Aug 5, 15:19 EDT
Completed - The scheduled maintenance has been completed.
Aug 6, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 01:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

522 - Springfield, MO
540 - El Paso, TX

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Aug 5, 15:18 EDT
Completed - The scheduled maintenance has been completed.
Aug 6, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

344 - Saginaw, MI
640 - Sioux Falls, SD

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jul 24, 12:04 EDT
Completed - The scheduled maintenance has been completed.
Aug 6, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 00:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

640 - Sioux Falls, SD

We do not anticipate any service disruption to outbound calling during this maintenance.
Jul 23, 10:19 EDT
Aug 5, 2020
Resolved - Bandwidth identified an issue that may have affected outbound SIP calls for only our SIP Trunking Customers, causing intermittent connection failures. Outbound calls may have received a 500 response. We implemented a change at 1:40pm EST today 8/6 that has resolved the issue.
Aug 5, 12:30 EDT
Completed - The scheduled maintenance has been completed.
Aug 5, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS/MMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Aug 4, 17:27 EDT
Completed - The scheduled maintenance has been completed.
Aug 5, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

220 - Pleasantville, NJ
342 - Marquette, MI
522 - Springfield, MO
540 - El Paso, TX
640 - Sioux Falls, SD

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Aug 3, 15:48 EDT
Completed - The scheduled maintenance has been completed.
Aug 5, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 02:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Aug 4, 17:27 EDT
Aug 4, 2020
Resolved - -
Aug 4, 22:45 EDT
Monitoring - We want to let you know that Bandwidth is actively monitoring our network in relation to any potential impacts from Tropical Storm Isaias.

Bandwidth’s network facilities are currently not in the storm’s track at this time. Although no one can perfectly predict the future, our core network operates in a geo-redundant fashion and is designed to be resilient against situations such as this. Our team is standing by, ready to act if any service disruptions should occur.

Our Network Operations Center will continue to monitor the storm’s path and impact closely throughout the weather event. We will notify you immediately if we observe any degradation in Bandwidth’s services.

Should you experience any issues with your service, please contact our support team at bandwidth.com/support or by calling (855) 864-7776.

For those impacted by the severe weather, please stay safe.

Thank you,
Bandwidth Operations Team
bandwidth.com/support
(855) 864-7776
Aug 3, 16:17 EDT
Resolved - Bandwidth support teams are operating at full capacity. We consider this incident resolved.
Aug 4, 12:10 EDT
Monitoring - Due to a power outage at our Raleigh Office, Bandwidth support teams are operating at slightly reduced capacity while we execute contingency plans. We are still here to support you- please open a support ticket or give us a call.
Aug 4, 11:54 EDT
Completed - The scheduled maintenance has been completed.
Aug 4, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

344 - Saginaw, MI
640 - Sioux Falls, SD

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jul 23, 09:50 EDT
Completed - The scheduled maintenance has been completed.
Aug 4, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

220 - Pleasantville, NJ
342 - Marquette, MI
640 - Sioux Falls, SD


We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Aug 3, 15:48 EDT
Completed - The scheduled maintenance has been completed.
Aug 4, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 02:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jul 28, 10:31 EDT
Aug 3, 2020
Aug 2, 2020

No incidents reported.

Aug 1, 2020
Resolved - Bandwidth has seen V2 MMS return to normal. We are considering this issue resolved.
Aug 1, 18:28 EDT
Investigating - Bandwidth is currently investigating an issue affecting V2 MMS.
Aug 1, 17:17 EDT
Completed - The scheduled maintenance has been completed.
Aug 1, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 09:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

334 - Fort Wayne, IN
522 - Springfield, MO
554 - Longview, TX

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jul 31, 09:53 EDT
Jul 31, 2020
Resolved - Bandwidth has seen not seen any further issues with V2 MMS during monitoring. We are considering this issue resolved.
Jul 31, 16:13 EDT
Monitoring - Bandwidth identified an issue that was affecting V2 MMS from 12:34 PM EST until 12:47 PM EST. We are currently monitoring for stability.
Jul 31, 13:00 EDT
Resolved - Bandwidth has seen services maintain stability. We are considering this issue resolved.
Jul 31, 10:15 EDT
Update - We are continuing to monitor for any further issues.
Jul 31, 10:14 EDT
Update - Bandwidth will continue to monitor this incident overnight for continued stability.
Jul 30, 22:55 EDT
Update - Bandwidth is continuing to monitor this incident.
Jul 30, 20:05 EDT
Update - Bandwidth is continuing to monitor this incident for any further issues.
Jul 30, 17:47 EDT
Monitoring - Bandwidth is seeing the impacted issues process as normal. We are monitoring them at this time.
Jul 30, 16:31 EDT
Update - Bandwidth continues to investigate this incident.
Jul 30, 16:10 EDT
Update - We are continuing to investigate this issue.
Jul 30, 15:20 EDT
Investigating - Bandwidth is experiencing an incident impacting Call Bridge Scenario, DTMF Gathering, and BXML GA Transfer Scenario.
Jul 30, 15:07 EDT
Completed - The scheduled maintenance has been completed.
Jul 31, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

254 - Charleston, WV
344 - Saginaw, MI
640 - Sioux Falls, SD

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jul 23, 09:46 EDT
Resolved - Final: Our carrier has completed all necessary repairs for the equipment failure and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 07/29/2020 15:09 ET

Stop Time: 07/30/2020 16:44 ET
Jul 31, 03:02 EDT
Update - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Jul 30, 22:58 EDT
Update - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Jul 30, 18:57 EDT
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Jul 30, 14:12 EDT
Update - Update: Our carrier has identified an equipment malfunction and is working to complete replacement.
Jul 30, 11:48 EDT
Update - Update: Our carrier has identified an equipment malfunction and is working to complete replacement.
Jul 30, 07:43 EDT
Update - Update: Our carrier has identified an equipment malfunction and is working to complete replacement.
Jul 30, 03:40 EDT
Identified - Update: Our carrier has identified an equipment malfunction and is working to complete replacement.
Jul 29, 23:43 EDT
Update - Update: Transport issues are still occuring on the Bandwidth network. Carrier is still in process of identifying the issue.
Jul 29, 19:39 EDT
Investigating - We are experiencing a transport issue on the Bandwidth network. We are working with our carrier for resolution.
Jul 29, 15:55 EDT
Resolved - Final: Our carrier has completed all necessary repairs for the equipment failure and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 07/29/2020 15:09 ET

Stop Time: 07/30/2020 16:44 ET
Jul 31, 03:01 EDT
Update - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Jul 30, 22:58 EDT
Update - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Jul 30, 18:58 EDT
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Jul 30, 14:11 EDT
Update - Update: Our carrier has identified an equipment malfunction and is working to complete replacement.
Jul 30, 11:49 EDT
Update - Update: Our carrier has identified an equipment malfunction and is working to complete replacement.
Jul 30, 07:43 EDT
Update - Update: Our carrier has identified an equipment malfunction and is working to complete replacement.
Jul 30, 03:41 EDT
Identified - Update: Our carrier has identified an equipment malfunction and is working to complete replacement.
Jul 29, 23:43 EDT
Update - Update: Our carrier is continuing to isolate the cause of this incident.
Jul 29, 19:45 EDT
Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.
Jul 29, 15:49 EDT
Completed - The scheduled maintenance has been completed.
Jul 31, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
Jun 30, 11:43 EDT
Jul 30, 2020
Completed - The scheduled maintenance has been completed.
Jul 30, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

344 - Saginaw, MI
640 - Sioux Falls, SD

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Jul 23, 09:30 EDT
Completed - The scheduled maintenance has been completed.
Jul 30, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 23:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

338 - Bloomington, IN

We do not anticipate any service disruption to outbound calling during this maintenance.
Jul 23, 09:38 EDT
Completed - The scheduled maintenance has been completed.
Jul 30, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 02:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Jul 28, 10:31 EDT
Completed - The scheduled maintenance has been completed.
Jul 30, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 00:06 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS & MMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS & MMS messages may be encountered.
Jul 23, 09:23 EDT