Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Update - The impaired industry vendor continues to work towards a resolution.
May 20, 2026 - 17:10 EDT
Identified - Bandwidth teams have identified an off-network industry condition impacting outbound MMS messaging across multiple carriers. These messages may not deliver as expected. The Bandwidth network remains operational.
May 19, 2026 - 17:58 EDT
United States Inbound Calling Services
Operational
Inbound Calling (SIP) - United States
Operational
Toll-Free calling - Inbound (SIP) - United States
Operational
REST APIs - HTTP Voice - United States
Operational
REST APIs - SIP Voice - United States
Operational
BXML - United States
Operational
United States Outbound Calling Services
Operational
Outbound Calling (SIP) - United States
Operational
Toll-Free calling - Outbound (SIP) - United States
Operational
REST APIs - HTTP Voice - United States
Operational
REST APIs - SIP Voice - United States
Operational
BXML - United States
Operational
Hosted Signing Service - US
Operational
United States V2 Application Add On Services
Operational
Call Recording
Operational
Transcriptions
Operational
Text-to-Speech
Operational
CNAM Lookup
Operational
United States Messaging Services
Partial Outage
SMS Messaging (SMPP)
Operational
MMS Messaging (MM4)
Partial Outage
Toll-Free SMS - Inbound
Operational
Toll-Free SMS - Outbound
Operational
International Messaging (HTTP)
Operational
REST APIs - HTTP SMS Messaging
Operational
REST APIs - HTTP MMS Messaging
Operational
Toll Free MMS - Inbound
Operational
Toll Free MMS - Outbound
Operational
International A2P Messaging
Operational
International A2P Platform (SMPP)
Operational
International A2P Platform (HTTP)
Operational
International A2P Messaging Regional Connectivity
Operational
Latin America
Operational
APAC
Operational
Europe
Operational
Middle East & Africa
Operational
Insights
Operational
Messaging Insights Dashboard
Operational
Message Log API
Operational
Number Management Services
Operational
New Number Ordering
Operational
Number Porting
Operational
Inbound Calling - Caller ID Lookup (CNAM)
Operational
Line Feature Management
Operational
Phone Number Lookup API
Operational
Call Assure
Operational
9-1-1 Services
Operational
9-1-1 Call Routing Service
Operational
9-1-1 Provisioning Service
Operational
DLR (Dynamic Location Routing)
Operational
Direct Network Connection
Operational
Network Expansion Service (NES)
Operational
Inbound Direct Link Services (DLS)
Operational
Outbound Direct Link Services (DLS)
Operational
Virtual (cloud) Connection Service
Operational
Support
Operational
Phone Support
Operational
Ticketing Support
Operational
Help Center
Operational
Portals
Operational
Bandwidth App
Operational
9-1-1 Dashboard
Operational
Bandwidth International (fka Voxbone) Portal
Operational
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered. Posted on
Apr 16, 2026 - 14:26 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages. Posted on
May 14, 2026 - 10:53 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered. Posted on
Apr 16, 2026 - 14:27 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
May 05, 2026 - 13:49 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
May 05, 2026 - 13:50 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
May 05, 2026 - 13:51 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
May 05, 2026 - 13:52 EDT
Completed -
The scheduled maintenance has been completed.
May 20, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 01:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
May 14, 10:52 EDT
Resolved -
For a brief period of time, some outbound Norway based calls may have failed to complete as expected. Traffic patterns have normalized and we consider this incident resolved.
May 20, 06:59 EDT
Resolved -
This incident has been resolved.
May 20, 06:48 EDT
Monitoring -
Teams are observing expected inbound delivery of inbound MMS messages. We will monitor for stability.
May 19, 07:19 EDT
Update -
Bandwidth teams continue to escalate with impacted industry counterparts to restore expected messaging behavior.
May 19, 06:40 EDT
Identified -
The source of the incident has been identified as an off network industry incident. We continue to work with industry partners to restore expected messaging behavior.
May 18, 08:50 EDT
Investigating -
Bandwidth teams are investigating an inbound MMS messaging incident. Messages from AT&T and Verizon intermittently fail to reach the Bandwidth network. Teams are working with the impacted industry vendor.
May 18, 05:57 EDT
Resolved -
This incident has been resolved.
May 19, 15:01 EDT
Investigating -
Bandwidth teams are investigating an incident impacting 10DLC Provisioning request for new and existing phone numbers. Requests may not complete as expected.
May 19, 06:53 EDT
Completed -
The scheduled maintenance has been completed.
May 19, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 05:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
May 11, 14:54 EDT
Resolved -
For a brief period of time, South Africa voice traffic experienced intermittent inbound and outbound call instability resulting in calls falling to complete as expected. This incident has since resolved and we are observing expected network behavior.
May 19, 06:32 EDT
Completed -
The scheduled maintenance has been completed.
May 19, 04:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 00:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS may be encountered.
May 12, 10:53 EDT
Completed -
The scheduled maintenance has been completed.
May 18, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 00:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.
May 11, 14:53 EDT
Resolved -
This incident has been resolved.
May 15, 15:46 EDT
Investigating -
Bandwidth teams are investigating an incident impacting Toll Free and 10DLC provisioning. These requests are unable to fully provision across the ecosystem. Teams are actively working to restore expected behaviors and is partnering with the impaired vendor.
May 15, 14:33 EDT
Completed -
The scheduled maintenance has been completed.
May 15, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 01:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
May 14, 10:51 EDT
Resolved -
This incident has been resolved.
May 14, 16:42 EDT
Identified -
Bandwidth Teams have identified an incident in the Bandwidth App impacted customer ability to view and edit Alpha Codes in the portal. Teams are working to restore expected portal behavior. Messaging traffic is not impacted by this incident.
May 14, 12:37 EDT
Completed -
The scheduled maintenance has been completed.
May 14, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 22:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Apr 16, 14:25 EDT
Resolved -
This incident has been resolved.
May 14, 00:36 EDT
Monitoring -
Teams are observing expected API behavior and are monitoring for stability.
May 13, 23:53 EDT
Identified -
The source of the incident has been identified and work is underway to restore expected API behavior.
May 13, 23:17 EDT
Investigating -
Bandwidth teams are investigating an incident impacting outbound messaging API requests where 400 errors are being returned. Specifically when media file is invalid or set to “null”. Teams are working to restore expected behavior.
May 13, 23:06 EDT
Completed -
The scheduled maintenance has been completed.
May 13, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 22:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
May 11, 14:52 EDT
Completed -
The scheduled maintenance has been completed.
May 13, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 22:00 EDT
Update -
We will be undergoing scheduled maintenance during this time.
May 12, 11:02 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
May 7, 14:36 EDT
Completed -
The scheduled maintenance has been completed.
May 13, 04:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 00:00 EDT
Scheduled -
Bandwidth will be performing maintenance in our Los Angeles data center. During the maintenance, customers may observe their DLS services being rerouted to their geo-redundant link. Bandwidth advises customers connecting exclusively to the Los Angeles data center to proactively reroute their DLS services to their geo-redundant link to avoid any possible disruption to services.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Apr 21, 12:37 EDT
Resolved -
This incident has been resolved.
May 12, 18:22 EDT
Monitoring -
Teams are observing expected messaging behavior and will monitor for prolonged stability.
May 12, 17:47 EDT
Investigating -
Teams are investigating an incident impacting outbound SMS and MMS messaging. Customers may experience increased (4)476 errors on fully provisioned 10DLC numbers.
May 12, 16:13 EDT
Resolved -
This incident has been resolved.
May 12, 09:35 EDT
Monitoring -
Teams are observing expected network performance. We will monitor for stability.
May 11, 20:50 EDT
Update -
Teams continue to investigate this incident.
May 11, 14:45 EDT
Identified -
Teams have identified the source of the delay and are working to restored expected messaging behavior.
May 11, 11:02 EDT
Monitoring -
Teams are observing expected message deliverability at this time and will monitor for prolonged stability.
May 11, 10:06 EDT
Investigating -
Bandwidth teams are investigating an incident impacting Inbound and Outbound messaging delays to and from AT&T destinations. Teams are working to restore expected delivery with this carrier.
May 11, 08:16 EDT
Completed -
The scheduled maintenance has been completed.
May 12, 04:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 00:00 EDT
Scheduled -
Bandwidth will be performing maintenance in our Los Angeles data center. During the maintenance, customers may observe their DLS services being rerouted to their geo-redundant link. Bandwidth advises customers connecting exclusively to the Los Angeles data center to proactively reroute their DLS services to their geo-redundant link to avoid any possible disruption to services.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Apr 21, 12:35 EDT
Completed -
The scheduled maintenance has been completed.
May 11, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 05:00 EDT
Scheduled -
Bandwidth will be performing maintenance on the Bandwidth Dashboard. During this maintenance window, the Bandwidth Dashboard portal and API will be momentarily inaccessible.
During the brief period of inaccessibility, customers will be unable to search inventory, view orders, place orders or perform any other portal/API functions. API calls to the Bandwidth Dashboard will time-out with no response.
Outbound API Callbacks to customers (i.e. order updates, port-out notifications, etc.) will be queued for delivery when the maintenance completes.
Apr 30, 15:44 EDT
Resolved -
This incident has been resolved.
May 8, 18:10 EDT
Monitoring -
Teams are observing expected portal behavior and are monitoring for stability.
May 8, 16:02 EDT
Identified -
Teams have identified the source of this incident and are working to restore expected portal behavior.
May 8, 13:03 EDT
Investigating -
Bandwidth teams are investigating an incident impacting the Bandwidth App, specifically the ability to manually add phone numbers to Campaigns. Currently this action is not completing as expected. Teams are working to restore expected App behavior.
May 8, 11:57 EDT
Completed -
The scheduled maintenance has been completed.
May 8, 04:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
May 5, 13:47 EDT
Resolved -
This incident has been resolved.
May 7, 09:45 EDT
Update -
Teams are observing expected delivery results. We are monitoring for stability.
May 7, 08:56 EDT
Monitoring -
Teams are observing expected delivery results. We are monitoring for stability.
May 7, 02:12 EDT
Update -
We are continuing to investigate this issue.
May 6, 22:51 EDT
Update -
We are continuing to investigate this issue.
May 6, 20:59 EDT
Investigating -
Bandwidth teams are investigating an incident impacting P2P (non-10DLC) outbound messaging traffic towards AT&T destinations. Customers will see an increase in 4730 errors. Teams are working to restore expected messaging behavior.
May 6, 19:53 EDT
Completed -
The scheduled maintenance has been completed.
May 7, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Apr 16, 14:24 EDT
Resolved -
This incident has been resolved.
May 6, 17:19 EDT
Monitoring -
Teams are observing expected network behavior and will monitor for stability.
May 6, 15:09 EDT
Identified -
Teams have identified the source of this incident and working to restore expected messaging delivery.
May 6, 10:33 EDT
Investigating -
Bandwidth teams are investigating an incident impacting Toll Free and Short Code MMS from AT&T to Bandwidth destinations.
May 6, 09:07 EDT
Resolved -
This incident has been resolved.
May 6, 13:47 EDT
Investigating -
Teams are investigating an incident impacting inbound messages to Israel based numbers. Team are working with the impacted provider.
May 6, 11:43 EDT