Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

Update - We are continuing to monitor this incident.
May 25, 2024 - 09:50 EDT
Update - A resolution has been implemented, and we are continuing to monitor the results.
May 24, 2024 - 22:29 EDT
Monitoring - A resolution has been implemented, and we are monitoring the results.
May 24, 2024 - 17:45 EDT
Update - We are continuing to work on a fix for this issue.
May 24, 2024 - 15:33 EDT
Update - We have identified an incident that is causing a small percentage of inbound toll-free calls to drop. We are working with the carrier to resolve this incident.
May 24, 2024 - 14:29 EDT
Identified - We have identified an incident that is causing a small percentage of toll-free calls to drop. We are working with the carrier to resolve this incident.
May 24, 2024 - 14:14 EDT
United States Inbound Calling Services Operational
Inbound Calling (SIP) - United States Operational
Toll-Free calling - Inbound (SIP) - United States Operational
REST APIs - HTTP Voice - United States Operational
REST APIs - SIP Voice - United States Operational
BXML - United States Operational
United States Outbound Calling Services Operational
Outbound Calling (SIP) - United States Operational
Toll-Free calling - Outbound (SIP) - United States Operational
REST APIs - HTTP Voice - United States Operational
REST APIs - SIP Voice - United States Operational
BXML - United States Operational
United States V2 Application Add On Services Operational
Call Recording Operational
Transcriptions Operational
Text-to-Speech Operational
CNAM Lookup Operational
United States Messaging Services Operational
SMS Messaging (SMPP) Operational
MMS Messaging (MM4) Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
International Messaging (HTTP) Operational
REST APIs - HTTP SMS Messaging Operational
REST APIs - HTTP MMS Messaging Operational
Toll Free MMS - Inbound Operational
Toll Free MMS - Outbound Operational
International A2P Messaging Operational
International A2P Platform (SMPP) Operational
International A2P Platform (HTTP) Operational
International A2P Messaging Regional Connectivity Operational
Latin America Operational
APAC Operational
Europe Operational
Middle East & Africa Operational
Insights Operational
Messaging Insights Dashboard Operational
Message Log API Operational
Number Management Services Operational
New Number Ordering Operational
Number Porting Operational
Inbound Calling - Caller ID Lookup (CNAM) Operational
Line Feature Management ? Operational
Phone Number Lookup API Operational
Call Assure Operational
9-1-1 Services Operational
9-1-1 Call Routing Service Operational
9-1-1 Provisioning Service Operational
DLR (Dynamic Location Routing) Operational
Direct Network Connection Operational
Network Expansion Service (NES) Operational
Inbound Direct Link Services (DLS) Operational
Outbound Direct Link Services (DLS) Operational
Virtual (cloud) Connection Service Operational
WebRTC Operational
Support Operational
Phone Support Operational
Ticketing Support Operational
Help Center Operational
Portals Operational
Bandwidth Dashboard Operational
Application Platform Dashboard Operational
9-1-1 Dashboard Operational
Bandwidth International (fka Voxbone) Portal Operational
Dominican Republic Calling Services Operational
Inbound Calling - Dominican Republic (SIP) Operational
Argentina Calling Services Operational
Inbound Calling- Argentina Operational
Outbound Calling- Argentina Operational
Brazil Calling Services Operational
Inbound Calling- Brazil Operational
Chile Calling Services Operational
Inbound Calling- Chile Operational
Colombia Calling Services Operational
Inbound Calling- Colombia Operational
El Salvador Calling Services Operational
Inbound Calling- El Salvador Operational
Panama Calling Services Operational
Inbound Calling- Panama Operational
Peru Calling Services Operational
Inbound Calling- Peru Operational
Outbound Calling- Peru Operational
Austria Calling Services Operational
Inbound Calling - Austria Operational
Outbound Calling - Austria Operational
Emergency Calling - Austria Operational
Belgium Calling Services Operational
Inbound Calling - Belgium Operational
Outbound Calling - Belgium Operational
Emergency Calling - Belgium Operational
France Calling Services Operational
Inbound Calling - France Operational
Outbound Calling - France Operational
Emergency Calling - France Operational
Germany Calling Services Operational
Inbound Calling - Germany Operational
Outbound Calling - Germany Operational
Emergency Calling - Germany Operational
Luxembourg Calling Services Operational
Inbound Calling - Luxembourg Operational
Outbound Calling - Luxembourg Operational
Emergency Calling - Luxembourg Operational
Netherlands Calling Services Operational
Inbound Calling - Neatherlands Operational
Outbound Calling - Netherlands Operational
Emergency Calling - Netherlands Operational
Switzerland Calling Services Operational
Inbound Calling - Switzerland Operational
Outbound Calling - Switzerland Operational
Emergency Calling - Switzerland Operational
Croatia Calling Services Operational
Inbound Calling - Croatia Operational
Outbound Calling - Croatia Operational
Emergency Calling - Croatia Operational
Greece Calling Services Operational
Inbound Calling - Greece Operational
Outbound Calling - Greece Operational
Emergency Calling - Greece Operational
Italy Calling Services Operational
Inbound Calling - Italy Operational
Outbound Calling - Italy Operational
Emergency Calling - Italy Operational
Malta Calling Services Operational
Inbound Calling - Malta Operational
Portugal Calling Services Operational
Inbound Calling - Portugal Operational
Outbound Calling - Portugal Operational
Emergency Calling - Portugal Operational
Slovenia Calling Services Operational
Inbound Calling - Slovenia Operational
Outbound Calling- Slovenia Operational
Emergency Calling- Slovenia Operational
Spain Calling Services Operational
Inbound Calling - Spain Operational
Outbound Calling - Spain Operational
Emergency Calling - Spain Operational
Bulgaria Calling Services Operational
Inbound Calling - Bulgaria Operational
Outbound Calling - Bulgaria Operational
Emergency Calling - Bulgaria Operational
Georgia Calling Services Operational
Inbound Calling - Georgia Operational
Czech Republic Calling Services Operational
Inbound Calling - Czech Republic Operational
Outbound Calling - Czech Republic Operational
Emergency Calling - Czech Republic Operational
Hungary Calling Services Operational
Inbound Calling - Hungary Operational
Outbound Calling - Hungary Operational
Emergency Calling - Hungary Operational
Poland Calling Services Operational
Inbound Calling - Poland Operational
Outbound Calling - Poland Operational
Emergency Calling - Poland Operational
Romania Calling Services Operational
Inbound Calling - Romania Operational
Outbound Calling - Romania Operational
Emergency Calling - Romania Operational
Slovakia Calling Services Operational
Inbound Calling - Slovakia Operational
Outbound Calling - Slovakia Operational
Emergency Calling - Slovakia Operational
Denmark Calling Services Operational
Inbound Calling - Denmark Operational
Outbound Calling - Denmark Operational
Emergency Calling - Denmark Operational
Estonia Calling Services Operational
Inbound Calling - Estonia Operational
Outbound Calling - Estonia Operational
Emergency Calling - Estonia Operational
Finland Calling Services Operational
Inbound Calling - Finland Operational
Outbound Calling - Finland Operational
Emergency Calling - Finland Operational
Ireland Calling Services Operational
Inbound Calling - Ireland Operational
Outbound Calling - Ireland Operational
Emergency Calling - Ireland Operational
Latvia Calling Services Operational
Inbound Calling - Latvia Operational
Outbound Calling - Latvia Operational
Emergency Calling - Latvia Operational
Lithuania Calling Services Operational
Inbound Calling - Lithuania Operational
Outbound Calling - Lithuania Operational
Emergency Calling - Lithuania Operational
Norway Calling Services Operational
Inbound Calling - Norway Operational
Outbound Calling - Norway Operational
Emergency Calling -Norway Operational
Sweden Calling Services Operational
Inbound Calling - Sweden Operational
Outbound Calling - Sweden Operational
Emergency Calling - Sweden Operational
United Kingdom Calling Services Operational
Inbound Calling - United Kingdom Operational
Outbound Calling - United Kingdom Operational
Emergency Calling - United Kingdom Operational
Canada Calling Services Operational
Inbound Calling - Canada (SIP) Operational
Mexico Calling Services Operational
Inbound Calling - Mexico Operational
Puerto Rico Calling Services Operational
Inbound Calling - Puerto Rico Operational
Outbound Calling - Puerto Rico Operational
Emergency Calling - Puerto Rico Operational
Virgin Islands (U.S.) Calling Services Operational
Inbound Calling - Virgin Islands (U.S.) Operational
Emergency Calling - Virgin Islands (U.S.) Operational
Cyprus Calling Services Operational
Inbound Calling - Cyprus Operational
Outbound Calling - Cyprus Operational
Emergency Calling - Cyprus Operational
Egypt Calling Services Operational
Inbound Calling - Egypt Operational
Israel Calling Services Operational
Inbound Calling - Israel Operational
Outbound Calling - Israel Operational
Emergency Calling - Israel Operational
Jordan Calling Services Operational
Inbound Calling- Jordan Operational
Kenya Calling Services Operational
Inbound Calling- Kenya Operational
Qatar Calling Services Operational
Inbound Calling- Qatar Operational
South Africa Calling Services Operational
Inbound Calling- South Africa Operational
United Arab Emirates Calling Services Operational
Inbound Calling- United Arab Emirates Operational
Australia Calling Services Operational
Inbound Calling- Australia Operational
Outbound Calling- Australia Operational
Emergency Calling- Australia Operational
China Calling Services Operational
Inbound Calling- China Operational
Hong Kong Calling Services Operational
Inbound Calling- Hong Kong Operational
Outbound Calling- Hong Kong Operational
Emergency Calling- Hong Kong Operational
India Calling Services Operational
Inbound Calling- India Operational
Indonesia Calling Services Operational
Inbound Calling- Indonesia Operational
Japan Calling Services Operational
Inbound Calling- Japan Operational
Outbound Calling- Japan Operational
Emergency Calling- Japan Operational
Malaysia Calling Services Operational
Inbound Calling- Malaysia Operational
Philippines Calling Service Operational
Inbound Calling- Philippines Operational
Singapore Calling Services Operational
Inbound Calling- Singapore Operational
Outbound Calling- Singapore Operational
Emergency Calling- Singapore Operational
South Korea Calling Services Operational
Inbound Calling- South Korea Operational
Outbound Calling- South Korea Operational
Thailand Calling Services Operational
Inbound Calling- Thailand Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Messaging Maintenance - SMS May 27, 2024 02:00-07:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Posted on May 21, 2024 - 11:43 EDT
Messaging Maintenance - MMS/SMS May 28, 2024 00:00-07:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 21, 2024 - 11:47 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
May 15, 2024 - 16:28 EDT
Messaging Maintenance - SMS/MMS May 29, 2024 00:00-06:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS/MMS messaging platforms. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS/MMS messages.
Posted on May 01, 2024 - 10:28 EDT
Messaging Maintenance - Toll-Free MMS/SMS May 29, 2024 23:00 - May 30, 2024 03:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on Apr 26, 2024 - 15:14 EDT
Messaging Maintenance - MMS May 30, 2024 00:00-06:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Posted on May 15, 2024 - 16:30 EDT
Global Data Center Maintenance - Belgium Jun 10, 2024 14:00 - Jun 11, 2024 02:00 EDT
Bandwidth will be performing scheduled maintenance in the global Belgium data center.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the global Belgium data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the global Belgium data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.

The following services will encounter a brief interruption during the maintenance:
International Number searching and ordering - Bandwidth Dashboard
Messaging - VoxSMS
Global Portal Applications
A portion of Italy Inbound Voice Traffic

Posted on May 02, 2024 - 12:33 EDT
911 Maintenance - ATL Data Center Jun 11, 2024 20:00 - Jun 12, 2024 04:00 EDT
Bandwidth will be performing maintenance in our ATL data center. While all steps have been taken to minimize impact to calls, Bandwidth advises that customers route all EVS (911) calls through the DFW data center for the duration of the maintenance to ensure no interruption in service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.

Posted on May 21, 2024 - 12:08 EDT
Global Data Center Maintenance - Belgium Jun 12, 2024 14:00 - Jun 13, 2024 02:00 EDT
Bandwidth will be performing scheduled maintenance in the global Belgium data center.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the global Belgium data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the global Belgium data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.

The following services will encounter a brief interruption during the maintenance:
International Number searching and ordering - Bandwidth Dashboard
Messaging - VoxSMS
Global Portal Applications
A portion of Italy Inbound Voice Traffic

Posted on May 16, 2024 - 10:41 EDT
Past Incidents
May 26, 2024

No incidents reported today.

May 25, 2024

Unresolved incident: Toll-free Voice Calling.

May 24, 2024
May 23, 2024
Completed - The scheduled maintenance has been completed.
May 23, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 02:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
May 21, 14:08 EDT
Completed - The scheduled maintenance has been completed.
May 23, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Apr 26, 15:13 EDT
May 22, 2024
Completed - The scheduled maintenance has been completed.
May 22, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
May 1, 10:26 EDT
May 21, 2024
Completed - The scheduled maintenance has been completed.
May 21, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 15:00 EDT
Scheduled - Bandwidth will be performing emergency maintenance in the Germany data center.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the global Germany data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the global Germany data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.

The following services will encounter a brief interruption during the maintenance:
Messaging - VoxSMS
A portion of Italy Inbound Voice Traffic

May 21, 11:40 EDT
Completed - The scheduled maintenance has been completed.
May 21, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
May 13, 16:09 EDT
May 20, 2024
Completed - The scheduled maintenance has been completed.
May 20, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Apr 30, 14:11 EDT
May 19, 2024

No incidents reported.

May 18, 2024
Completed - The scheduled maintenance has been completed.
May 18, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 14:00 EDT
Scheduled - Bandwidth will be performing scheduled maintenance in the global Germany data center.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the global Germany data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the global Belgium data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.

The following services will encounter a brief interruption during the maintenance:
Messaging - VoxSMS
A portion of Italy Inbound Voice Traffic

May 7, 10:39 EDT
May 17, 2024
May 16, 2024
Resolved - We’ve confirmed stability and we’re considering this incident resolved.
May 16, 18:44 EDT
Update - Bandwidth teams continue to observe expected Toll Free MMS message behavior. We will continue to monitor for industry stability.
May 16, 16:56 EDT
Monitoring - Bandwidth teams are observing expected Toll Free MMS message behavior. Messages sent during the impacted period may need to be re-tried. We will continue to monitor for industry stability.
May 16, 13:14 EDT
Investigating - Bandwidth has been alerted by our industry provider that Toll Free MMS messages to T-Mobile handsets may be delayed in delivery. We are actively investigating alongside this vendor.
May 16, 11:20 EDT
Completed - The scheduled maintenance has been completed.
May 16, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 01:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 30, 14:10 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Apr 30, 14:06 EDT
Completed - The scheduled maintenance has been completed.
May 16, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Apr 26, 15:12 EDT
May 15, 2024
Resolved - This incident has been resolved.
May 15, 17:44 EDT
Update - Bandwidth continues to work to restore expected calling behavior in the impacted markets. An updated list of impacted markets is below. A small percentage of calls for these markets may not complete as expected.

958 Lincoln, NE
538 Tulsa, OK
544 Lubbock, TX
550 Abilene, TX
564 Corpus Christi, TX
568 Harlingen, TX

May 15, 15:22 EDT
Update - Bandwidth continues to work to restore expected calling behavior in the impacted markets. An updated list of impacted markets is below. A small percentage of calls for these markets may not complete as expected.


958 Lincoln, NE
640 Sioux Falls, SD
644 Omaha, NE
528 Little Rock, AR
532 Wichita, KS
538 Tulsa, OK
544 Lubbock, TX
550 Abilene, TX
564 Corpus Christi, TX
568 Harlingen, TX
492 Baton Rouge, LA

May 15, 14:24 EDT
Update - Bandwidth continues to work to restore expected calling behavior in the impacted markets. An updated list of impacted markets is below. A small percentage of calls for these markets may not complete as expected.

958 Lincoln, NE
624 Duluth, MN
640 Sioux Falls, SD
538 Tulsa, OK
544 Lubbock, TX
550 Abilene, TX
564 Corpus Christi, TX
568 Harlingen, TX

May 15, 10:07 EDT
Update - Bandwidth continues to work to restore expected calling behavior in the impacted markets. An updated list of impacted markets is below. A small percentage of calls for these markets may not complete as expected.

958 Lincoln, NE
624 Duluth, MN
640 Sioux Falls, SD
644 Omaha, NE
528 Little Rock, AR
532 Wichita, KS
538 Tulsa, OK
544 Lubbock, TX
550 Abilene, TX
564 Corpus Christi, TX
568 Harlingen, TX
492 Baton Rouge, LA

May 14, 19:23 EDT
Identified - Bandwidth teams have identified an incident in our DFW data center that is impacting an isolated group of markets. A small percentage of calls for these markets may not complete as expected.

Impacted markets are:
344 Saginaw, MI
368 Peoria, IL
440 Savannah, GA
472 Chattanooga, TN
478 Montgomery, AL
480 Mobile, AL
486 Shreveport, LA
490 New Orleans, LA
492 Baton Rouge, LA
522 Springfield, MO
526 Fort Smith, AR
528 Little Rock, AR
532 Wichita, KS
538 Tulsa, OK
540 El Paso, TX
544 Lubbock, TX
546 Amarillo, TX
548 Wichita Falls, TX
550 Abilene, TX
554 Longview, TX
556 Waco, TX
558 Austin, TX
564 Corpus Christi, TX
568 Harlingen, TX
624 Duluth, MN
640 Sioux Falls, SD
644 Omaha, NE
658 Colorado Springs, CO
958 Lincoln, NE

May 14, 14:17 EDT
Resolved - This incident has been resolved.
May 15, 17:44 EDT
Monitoring - Bandwidth has been advised by this vendor that their systems are stable, additionally Bandwidth teams are observing expected calling behavior. We will continue to monitor this incident.
May 15, 14:29 EDT
Update - Bandwidth continues to partner with this impacted vendor to validate expected calling behavior. The impact of this incident is minimal at this time. Updates will be provided as they become available.
May 10, 10:54 EDT
Update - Bandwidth continues to work with the impacted vendor to restore expected calling behavior.
May 9, 12:09 EDT
Identified - After prolonged monitoring, Bandwidth teams began seeing failures of inbound calls to Puerto Rico. Teams have identified the source of these failures and are working with the impacted vendor to restore expected calling behavior.
May 8, 10:48 EDT
Monitoring - With overnight stability, we continue to monitor inbound calls to Puerto Rico.
May 8, 09:51 EDT
Update - Bandwidth teams are observing expected call behaviors; however, additional test results from the impacted vendor are still pending.
May 7, 19:24 EDT
Identified - After prolonged monitoring, Bandwidth teams began seeing failures of inbound calls to Puerto Rico. Teams have identified the source of these failures and are working with the impacted vendor to restore expected calling behavior.
May 7, 13:56 EDT
Update - We are continuing to monitor this incident with our provider.
May 7, 09:59 EDT
Update - We are continuing to monitor this incident with our provider.
May 6, 15:03 EDT
Update - We are continuing to monitor this incident with our provider.
May 6, 07:01 EDT
Update - We are continuing to monitor this incident with our provider.
May 3, 16:38 EDT
Update - We are continuing to monitor this incident with our provider.
May 3, 12:27 EDT
Update - We are continuing to monitor this incident with our provider.
May 2, 19:26 EDT
Update - We are continuing to monitor this incident with our provider.
May 2, 10:35 EDT
Update - We are continuing to monitor this incident with our provider, and we will post an update when it has been resolved.
May 1, 13:13 EDT
Update - We are continuing to monitor this incident with our provider, and we will post an update when it has been resolved.
May 1, 09:32 EDT
Update - We are continuing to monitor this incident and will post an update when it has been resolved.
Apr 30, 21:52 EDT
Monitoring - A fix has been implemented and we’re monitoring the results.
Apr 30, 19:51 EDT
Update - We are continuing to investigate this incident.
Apr 30, 19:36 EDT
Investigating - We are aware inbound calls to Puerto Rico failing. Bandwidth teams are working with our provider to investigate this incident.
Apr 30, 13:32 EDT
Completed - The scheduled maintenance has been completed.
May 15, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.
May 14, 16:44 EDT
Completed - The scheduled maintenance has been completed.
May 15, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Apr 30, 14:05 EDT
May 14, 2024
Completed - The scheduled maintenance has been completed.
May 14, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 05:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
May 6, 14:59 EDT
Completed - The scheduled maintenance has been completed.
May 14, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Apr 26, 15:06 EDT
Completed - The scheduled maintenance has been completed.
May 14, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 14:00 EDT
Scheduled - Bandwidth will be performing scheduled maintenance in the global Belgium data center.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the global Belgium data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the global Belgium data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.

The following services will encounter a brief interruption during the maintenance:
International Number searching and ordering - Bandwidth Dashboard
Messaging - VoxSMS
Global Portal Applications
A portion of Italy Inbound Voice Traffic

May 2, 12:31 EDT
May 13, 2024
May 12, 2024

No incidents reported.