Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Update - In partnership with this provider, an industry condition has been identified as the source of this incident. Teams continue working to restore expected 10DLC campaign provisioning events. We are now observing some successful campaign provisioning events and will continue to push for complete restoration.
Oct 24, 2024 - 10:12 EDT
Update - In partnership with this provider, an industry condition has been identified as the source of this incident. Teams continue working to restore expected 10DLC campaign provisioning events.
Oct 24, 2024 - 09:35 EDT
Update - In partnership with this provider, an industry condition has been identified as the source of this incident. Teams continue working to restore expected 10DLC campaign provisioning events.
Oct 23, 2024 - 16:52 EDT
Update - In partnership with this provider, an industry condition has been identified as the source of this incident. Teams continue working to restore expected 10DLC campaign provisioning events.
Oct 23, 2024 - 13:06 EDT
Update - In partnership with this provider, an industry condition has been identified as the source of this incident. Teams are working to restore expected 10DLC Provisioning events.
Oct 23, 2024 - 08:46 EDT
Update - In partnership with this provider, an industry condition has been identified as the source of this incident. Teams are working to restore expected 10DLC Provisioning events.
Oct 22, 2024 - 16:19 EDT
Identified - In partnership with this provider, an industry condition has been identified as the source of this incident. Teams are working to restore expected 10DLC Provisioning events.
Oct 22, 2024 - 12:06 EDT
Investigating - Bandwidth teams are investing an incident on a providers network impacting the ability to provision 10DLC within the Bandwidth App.
Oct 22, 2024 - 09:13 EDT
United States Inbound Calling Services
Operational
Inbound Calling (SIP) - United States
Operational
Toll-Free calling - Inbound (SIP) - United States
Operational
REST APIs - HTTP Voice - United States
Operational
REST APIs - SIP Voice - United States
Operational
BXML - United States
Operational
United States Outbound Calling Services
Operational
Outbound Calling (SIP) - United States
Operational
Toll-Free calling - Outbound (SIP) - United States
Operational
REST APIs - HTTP Voice - United States
Operational
REST APIs - SIP Voice - United States
Operational
BXML - United States
Operational
United States V2 Application Add On Services
Operational
Call Recording
Operational
Transcriptions
Operational
Text-to-Speech
Operational
CNAM Lookup
Operational
United States Messaging Services
Operational
SMS Messaging (SMPP)
Operational
MMS Messaging (MM4)
Operational
Toll-Free SMS - Inbound
Operational
Toll-Free SMS - Outbound
Operational
International Messaging (HTTP)
Operational
REST APIs - HTTP SMS Messaging
Operational
REST APIs - HTTP MMS Messaging
Operational
Toll Free MMS - Inbound
Operational
Toll Free MMS - Outbound
Operational
International A2P Messaging
Operational
International A2P Platform (SMPP)
Operational
International A2P Platform (HTTP)
Operational
International A2P Messaging Regional Connectivity
Operational
Latin America
Operational
APAC
Operational
Europe
Operational
Middle East & Africa
Operational
Insights
Operational
Messaging Insights Dashboard
Operational
Message Log API
Operational
Number Management Services
Partial Outage
New Number Ordering
Operational
Number Porting
Operational
Inbound Calling - Caller ID Lookup (CNAM)
Operational
Line Feature Management
?
Partial Outage
Phone Number Lookup API
Operational
Call Assure
Operational
9-1-1 Services
Operational
9-1-1 Call Routing Service
Operational
9-1-1 Provisioning Service
Operational
DLR (Dynamic Location Routing)
Operational
Direct Network Connection
Operational
Network Expansion Service (NES)
Operational
Inbound Direct Link Services (DLS)
Operational
Outbound Direct Link Services (DLS)
Operational
Virtual (cloud) Connection Service
Operational
WebRTC
Operational
Support
Operational
Phone Support
Operational
Ticketing Support
Operational
Help Center
Operational
Portals
Operational
Bandwidth App
Operational
Application Platform Dashboard
Operational
9-1-1 Dashboard
Operational
Bandwidth International (fka Voxbone) Portal
Operational
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages. Posted on
Oct 16, 2024 - 10:28 EDT
Update -
This maintenance has been extended to 3 hours.
Oct 16, 2024 - 12:20 EDT
Scheduled -
Bandwidth will be performing maintenance on our global calling platform. While Bandwidth is taking necessary steps to minimize impact to calls, there may be a brief disruption to new calls initiated via the internet during the maintenance window. No impact to existing calls is anticipated. Customers sending and receiving calls via a direct connection will not observe service disruptions.
Oct 08, 2024 - 10:48 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages. Posted on
Oct 22, 2024 - 15:39 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages. Posted on
Oct 22, 2024 - 15:40 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
Oct 03, 2024 - 09:00 EDT
Bandwidth will be performing IP Network maintenance in our LAX data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the LAX data center.
Outbound Voice (termination) calls: We suggest that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.
SMS/MMS Messaging: We advise customers to point their outbound message traffic to our DFW data center to avoid any service disruption.
The following services will not be impacted during the maintenance: Emergency (911) voice calling HTTP Voice / Messaging services Number Ordering / Provisioning / Management API services
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal. Posted on
Oct 21, 2024 - 14:20 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages. Posted on
Oct 16, 2024 - 10:30 EDT
Completed -
The scheduled maintenance has been completed.
Oct 24, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Oct 3, 08:59 EDT
Completed -
The scheduled maintenance has been completed.
Oct 23, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 01:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Oct 22, 15:37 EDT
Resolved -
For a brief period calls transversing via LAX Datacenter may not have completed as expected. At this time the Datacenter is stable.
Oct 22, 21:43 EDT
Completed -
The scheduled maintenance has been completed.
Oct 22, 06:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Oct 16, 10:27 EDT
Completed -
The scheduled maintenance has been completed.
Oct 22, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 02:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Sep 24, 10:40 EDT
Resolved -
This incident has been resolved.
Oct 20, 10:15 EDT
Update -
Bandwidth teams have identified the source of this incident and are working to restore expected group MMS Messaging behavior.
Oct 19, 15:55 EDT
Update -
Bandwidth teams have identified the source of this incident and are working to restore expected group MMS Messaging behavior.
Oct 19, 10:48 EDT
Update -
Bandwidth teams have identified the source of this incident and are working to restore expected group MMS Messaging behavior.
Oct 19, 09:00 EDT
Update -
Bandwidth teams have identified the source of this incident and are working to restore expected group MMS Messaging behavior.
Oct 18, 23:56 EDT
Identified -
Bandwidth teams have identified the source of this incident and are working to restore expected group MMS Messaging behavior.
Oct 18, 17:45 EDT
Investigating -
Bandwidth teams are investigating an incident in which messages sent to more than one recipient in a group are being delivered as individual messages to Bandwidth numbers. Teams are working to restore expected delivery behavior at this time.
Oct 18, 16:10 EDT
Resolved -
This incident has been resolved.
Oct 19, 16:36 EDT
Monitoring -
Bandwidth teams have deployed a change and are observing expected MMS messaging delivery behavior. We will continue to monitor for stability.
Oct 19, 16:08 EDT
Update -
Bandwidth teams are investigating an incident resulting in delayed or expired MMS messages.
Oct 19, 15:56 EDT
Update -
Bandwidth teams are investigating an incident resulting in delayed or expired MMS messages.
Oct 19, 14:10 EDT
Investigating -
Bandwidth teams are investigating an incident resulting in delayed or expired MMS messages.
Oct 19, 11:33 EDT
Completed -
The scheduled maintenance has been completed.
Oct 18, 16:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 14:01 EDT
Scheduled -
Bandwidth will be performing maintenance in our global Frankfurt Germany data center. During the maintenance, Bandwidth is taking all necessary steps to minimize impact to calls sent through the global data center. Customers sending and receiving calls to the data center via the internet may experience a brief disruption in service. Customers sending and receiving calls to the data center via a direct connection will not observe service disruptions.
Oct 1, 10:28 EDT
Completed -
The scheduled maintenance has been completed.
Oct 18, 16:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 14:00 EDT
Scheduled -
Bandwidth will be performing maintenance in our global Brussels Belgium data center. During the maintenance, Bandwidth is taking all necessary steps to minimize impact to calls sent through the global data center. Customers sending and receiving calls to the data center via the internet may experience a brief disruption in service. Customers sending and receiving calls to the data center via a direct connection will not observe service disruptions.
Oct 1, 10:26 EDT
Completed -
The scheduled maintenance has been completed.
Oct 18, 06:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Oct 8, 12:19 EDT
Completed -
The scheduled maintenance has been completed.
Oct 18, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 00:00 EDT
Scheduled -
Bandwidth will be performing our quarterly Call Assure testing. This is a proactive exercise to periodically validate the processes and procedures are ready if and when a need arises to invoke this capability.
During testing, all toll-free origination traffic will be delivered via the Call Assure network. At the conclusion of the test, traffic will return to its normal routing process. Some toll-free features may not be available for the duration of the testing.
If you have any questions or need additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Oct 8, 12:57 EDT
Completed -
The scheduled maintenance has been completed.
Oct 17, 03:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Oct 3, 08:58 EDT
Completed -
The scheduled maintenance has been completed.
Oct 17, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 01:00 EDT
Scheduled -
Bandwidth will be performing network maintenance in our DFW data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the DFW data center.
Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.
Emergency (911) Voice Calling: Bandwidth advises that customers route all calls through the ATL data center.
SMS/MMS Messaging: We advise customers to point their outbound message traffic to our LAX data center to avoid any service disruption.
The following services will not be impacted during the maintenance: HTTP Voice / Messaging services Number Ordering / Provisioning / Management API services
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Sep 23, 12:23 EDT
Resolved -
This incident has been resolved.
Oct 16, 13:00 EDT
Monitoring -
Our upstream partners have advised Bandwidth that the provisioning delays have been resolved. We will continue to monitor for verification and prolonged stability of timely 10DLC provisioning activities.
Oct 16, 09:32 EDT
Update -
We continue working with our upstream partner on a resolution for this incident.
Oct 15, 21:26 EDT
Update -
We continue working with our upstream partner on a resolution for this incident.
Oct 15, 15:54 EDT
Update -
We continue working with our upstream partner on a resolution for this incident.
Oct 14, 19:41 EDT
Update -
We continue working with our upstream partner on a resolution for this incident.
Oct 14, 16:53 EDT
Update -
We continue working with our upstream partner on a resolution for this incident.
Oct 14, 08:49 EDT
Update -
We continue working with our upstream partner on a resolution for this incident.
Oct 13, 21:03 EDT
Update -
Our upstream partner is currently escalating the issue through the appropriate channels to push for resolution.
Oct 13, 10:41 EDT
Update -
We continue working with our upstream partner on a resolution for this incident.
Oct 12, 21:52 EDT
Update -
We continue working with our upstream partner on a resolution for this incident.
Oct 12, 14:38 EDT
Update -
We continue working with our upstream partner on a resolution for this incident.
Oct 12, 10:25 EDT
Identified -
We continue working with our upstream partner on a resolution for this incident.
Oct 11, 12:04 EDT
Investigating -
We're currently investigating an issue causing delays in campaign provisioning for 10DLC. Relevant teams are engaged to resolve the issue.
Oct 11, 09:45 EDT
Completed -
The scheduled maintenance has been completed.
Oct 16, 10:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 08:00 EDT
Scheduled -
Bandwidth will be performing maintenance in our global Australia Sydney data center. During the maintenance, Bandwidth is taking all necessary steps to minimize impact to calls sent through the global data center. Customers sending and receiving calls to the data center via the internet may experience a brief disruption in service. Customers sending and receiving calls to the data center via a direct connection will not observe service disruptions.
Oct 1, 09:33 EDT
Completed -
The scheduled maintenance has been completed.
Oct 16, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 02:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Oct 10, 10:56 EDT
Completed -
The scheduled maintenance has been completed.
Oct 15, 15:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 14:00 EDT
Scheduled -
Bandwidth will be performing emergency maintenance on the Global Portal & API. While all steps are being taken to reduce impact to services, users may experience intermittent delays and disruption of global portal and API services for the duration of the maintenance.
Oct 15, 11:37 EDT
Completed -
The scheduled maintenance has been completed.
Oct 15, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 02:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Sep 24, 10:39 EDT
Resolved -
This incident has been resolved.
Oct 14, 15:25 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 14, 09:33 EDT
Identified -
The issue has been identified and we’re working to implement a fix.
Oct 14, 07:07 EDT
Update -
We are continuing to investigate this issue.
Oct 14, 01:09 EDT
Investigating -
We’re currently investigating an issue with the BWI API affecting accessibility to APIv4 - Billing App/Fulfillment/WCS. Relevant teams are engaged on the investigation.
Oct 14, 00:04 EDT
Completed -
The scheduled maintenance has been completed.
Oct 14, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 02:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Oct 8, 12:17 EDT
Resolved -
For a brief period of time, the Global Portal may not have been accessible. Teams have resolved the incident and the portal is operating as designed.
Oct 12, 21:57 EDT
Resolved -
We’ve confirmed stability with the issue and we’re considering this incident resolved.
Oct 11, 12:07 EDT
Monitoring -
Mitigation has been deployed and we're currently monitoring for stability.
Oct 11, 09:53 EDT
Identified -
We have identified the issue and we're currently working on mitigation to restore expected messaging behavior.
Oct 11, 08:54 EDT
Investigating -
Teams are investigating an incident impacting the delivery of MMS messages. All teams are actively working to restore expected messaging behavior.
Oct 11, 04:28 EDT
Completed -
The scheduled maintenance has been completed.
Oct 11, 10:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 08:00 EDT
Scheduled -
Bandwidth will be performing maintenance in our global China Hong Kong data center. During the maintenance, Bandwidth is taking all necessary steps to minimize impact to calls sent through the global data center. Customers sending and receiving calls to the data center via the internet may experience a brief disruption in service. Customers sending and receiving calls to the data center via a direct connection will not observe service disruptions.
Sep 26, 14:07 EDT
Resolved -
This incident has been resolved.
Oct 10, 12:50 EDT
Monitoring -
We want to let you know that Bandwidth is actively monitoring our network in relation to any potential impacts from Hurrican Milton.
Although no one can perfectly predict the future, our core network operates in a geo-redundant fashion and is designed to be resilient against situations such as this. Our team is standing by, ready to act if any service disruptions should occur.
Our Network Operations Center will continue to monitor the storm’s path and impact closely throughout the weather event. We will notify you if we observe any changes in Bandwidth’s services.
Should you experience any issues with your service, please contact our support team at bandwidth.com/support or by calling (855) 864-7776.
Oct 9, 15:46 EDT
Completed -
The scheduled maintenance has been completed.
Oct 10, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Oct 1, 12:12 EDT
Completed -
The scheduled maintenance has been completed.
Oct 10, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 23:01 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Oct 1, 16:30 EDT
Completed -
The scheduled maintenance has been completed.
Oct 10, 02:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 00:00 EDT
Scheduled -
Bandwidth will be performing network maintenance in our ATL data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the ATL data center.
Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.
Emergency (911) Voice Calling: Bandwidth advises that customers route all calls through the DFW data center.
The following services will not be impacted during the maintenance: SMS/MMS Messaging HTTP Voice / Messaging services Number Ordering / Provisioning / Management API services
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Sep 23, 12:19 EDT
Completed -
The scheduled maintenance has been completed.
Oct 10, 02:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 00:01 EDT
Scheduled -
Bandwidth will be performing network maintenance in our RDU data center. Bandwidth is taking all necessary steps to eliminate impact during the maintenance window.
Number management and provisioning services including searching inventory, viewing orders, placing orders or performing any other portal/API functions will be unreachable at various times throughout the event on the following platforms:
EVS/911 Dashboard, 911 API, CNAM HTTP API Bandwidth Dashboard
The following services will not be impacted during the maintenance: