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Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

All Systems Operational
Inbound Calling Services Operational
Inbound Calling (SIP) Operational
Inbound Calling - Canada (SIP) Operational
Toll-Free calling - Inbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Outbound Calling Services Operational
Outbound Calling (SIP) Operational
Toll-Free calling - Outbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Application Platform Add On Services Operational
Call Recording Operational
Transcriptions Operational
Text-to-Speech Operational
CNAM Lookup Operational
Messaging Services Operational
SMS Messaging (SMPP) Operational
MMS Messaging (MM4) Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
International Messaging (HTTP) Operational
REST APIs - HTTP SMS Messaging Operational
REST APIs - HTTP MMS Messaging Operational
Toll Free MMS - Inbound Operational
Toll Free MMS - Outbound Operational
International A2P Messaging Operational
International A2P Platform (SMPP) Operational
International A2P Platform (HTTP) Operational
International A2P Messaging Regional Connectivity Operational
Latin America Operational
APAC Operational
Europe Operational
Middle East & Africa Operational
Number Management Services Operational
New Number Ordering Operational
Number Porting Operational
Inbound Calling - Caller ID Lookup (CNAM) Operational
Line Feature Management ? Operational
9-1-1 Services Operational
9-1-1 Call Routing Service Operational
9-1-1 Provisioning Service Operational
DLR (Dynamic Location Routing) Operational
Direct Network Connection Operational
Network Expansion Service (NES) Operational
Inbound Direct Link Services (DLS) Operational
Outbound Direct Link Services (DLS) Operational
Virtual (cloud) Connection Service Operational
WebRTC Operational
SIP Trunking Operational
Local Market Status ? Operational
120 - Portland, ME Operational
122 - Manchester, NH Operational
124 - Burlington, VT Operational
126 - Springfield, MA Operational
128 - Cambridge, MA Operational
130 - Providence, RI Operational
132 - New York City, NY Operational
133 - Poughkeepsie, NY Operational
134 - Albany, NY Operational
136 - Syracuse, NY Operational
138 - Binghamton, NY Operational
140 - Buffalo, NY Operational
220 - Pleasantville, NJ Operational
222 - Camden, NJ Operational
224 - Newark, NJ Operational
226 - Harrisburg, PA Operational
228 - Philadelphia, PA Operational
230 - Altoona, PA Operational
232 - Scranton, PA Operational
234 - Pittsburgh, PA Operational
236 - Washington, DC Operational
238 - Baltimore, MD Operational
240 - Frederick, MD Operational
244 - Roanoke, VA Operational
246 - Culpeper, VA Operational
248 - Richmond, VA Operational
250 - Lynchburg, VA Operational
252 - Norfolk, VA Operational
254 - Charleston, WV Operational
256 - Clarksburg, WV Operational
320 - Cleveland, OH Operational
322 - Youngstown, OH Operational
324 - Worthington, OH Operational
325 - Akron, OH Operational
326 - Toledo, OH Operational
328 - Dayton, OH Operational
330 - Evansville, IN Operational
332 - South Bend, IN Operational
334 - Fort Wayne, IN Operational
336 - Indianapolis, IN Operational
338 - Bloomington, IN Operational
340 - Southfield, MI Operational
342 - Marquette, MI Operational
344 - Saginaw, MI Operational
348 - Grand Rapids, MI Operational
350 - Appleton, WI Operational
354 - Madison, WI Operational
356 - Milwaukee, WI Operational
358 - Chicago, IL Operational
368 - Peoria, IL Operational
420 - Asheville, NC Operational
422 - Charlotte, NC Operational
424 - Greensboro, NC Operational
426 - Raleigh, NC Operational
428 - Wilmington, NC Operational
432 - Myrtle Beach, SC Operational
434 - Columbia, SC Operational
436 - Charleston, SC Operational
438 - Atlanta, GA Operational
440 - Savannah, GA Operational
442 - Augusta, GA Operational
446 - Macon, GA Operational
448 - Pensacola, FL Operational
452 - Jacksonville, FL Operational
454 - Gainesville, FL Operational
458 - Orlando, FL Operational
460 - Miami, FL Operational
462 - Louisville, KY Operational
468 - Memphis, TN Operational
470 - Nashville, TN Operational
472 - Chattanooga, TN Operational
474 - Knoxville, TN Operational
476 - Birmingham, AL Operational
477 - Huntsville, AL Operational
478 - Montgomery, AL Operational
480 - Mobile, AL Operational
482 - Jackson, MS Operational
486 - Shreveport, LA Operational
488 - Lake Charles, LA Operational
490 - New Orleans, LA Operational
492 - Baton Rouge, LA Operational
520 - St. Louis, MO Operational
522 - Springfield, MO Operational
524 - Kansas City, MO Operational
526 - Fort Smith, AR Operational
528 - Little Rock, AR Operational
532 - Wichita, KS Operational
534 - Topeka, KS Operational
536 - Oklahoma City, OK Operational
538 - Tulsa, OK Operational
540 - El Paso, TX Operational
542 - Midland, TX Operational
544 - Lubbock, TX Operational
546 - Amarillo, TX Operational
548 - Wichita Falls, TX Operational
550 - Abilene, TX Operational
552 - Dallas, TX Operational
554 - Longview, TX Operational
556 - Waco, TX Operational
558 - Austin, TX Operational
560 - Houston, TX Operational
562 - Beaumont, TX Operational
564 - Corpus Christi, TX Operational
566 - San Antonio, TX Operational
568 - Harlingen, TX Operational
620 - Rochester, MN Operational
624 - Duluth, MN Operational
626 - St. Cloud, MN Operational
628 - Minneapolis, MN Operational
632 - Des Moines, IA Operational
634 - Davenport, IA Operational
635 - Cedar Rapids, IA Operational
636 - Fargo, ND Operational
638 - Bismarck,ND Operational
640 - Sioux Falls, SD Operational
644 - Omaha, NE Operational
650 - Billings, MT Operational
652 - Boise, ID Operational
654 - Cheyenne, WY Operational
656 - Denver, CO Operational
658 - Colorado Springs, CO Operational
660 - Salt Lake City, UT Operational
664 - Albuquerque, NM Operational
666 - Phoenix, AZ Operational
668 - Tucson, AZ Operational
670 - Eugene, OR Operational
672 - Portland, OR Operational
674 - Seattle, WA Operational
676 - Spokane, WA Operational
720 - Reno, NV Operational
721 - Las Vegas, NV Operational
722 - San Francisco, CA Operational
724 - Chico, CA Operational
726 - Sacramento, CA Operational
728 - Fresno, CA Operational
730 - Los Angeles, CA Operational
732 - San Diego, CA Operational
734 - Bakersfield, CA Operational
736 - Monterey, CA Operational
738 - Stockton, CA Operational
740 - San Luis Obispo, CA Operational
920 - New Haven, CT Operational
922 - Cincinnati, OH Operational
923 - Mansfield, OH Operational
924 - Erie, PA Operational
927 - Harrisonburg, VA Operational
928 - Charlottesville, VA Operational
949 - Fayetteville, NC Operational
951 - Rocky Mount, NC Operational
952 - Tampa, FL Operational
953 - Tallahassee, FL Operational
956 - Johnson City, TN Operational
958 - Lincoln, NE Operational
973 - Palm Springs, CA Operational
974 - Rochester, NY Operational
Support Operational
Phone Support Operational
Ticketing Support Operational
Help Center Operational
Portals Operational
Bandwidth Dashboard Operational
Application Platform Dashboard Operational
9-1-1 Dashboard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Messaging Maintenance - Toll Free SMS Oct 30, 23:00 - Oct 31, 03:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Posted on Oct 29, 13:25 EDT
Local Market Maintenance - Multiple Markets Oct 31, 00:00-02:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Oct 30, 12:24 EDT
Canadian Voice Maintenance Nov 1, 00:00-07:00 EDT
Update - This maintenance has been moved to the following window:

November 5, 2020 00:00 - 08:00 ET
Oct 30, 16:37 EDT
Scheduled - Bandwidth's Canadian voice provider will be performing a maintenance to migrate a subset of Canadian numbers to new voice trunks. While there is no anticipated impact to voice calling for the numbers being migrated during the maintenance, Bandwidth will be monitoring alongside our provider to ensure the stability of all voice traffic.
Oct 30, 14:52 EDT
Canadian Voice Maintenance Nov 2, 00:00-08:00 EDT
Bandwidth's Canadian voice provider will be performing a maintenance to migrate a subset of Canadian numbers to new voice trunks. While there is no anticipated impact to voice calling for the numbers being migrated during the maintenance, Bandwidth will be monitoring alongside our provider to ensure the stability of all voice traffic.
Posted on Oct 30, 14:53 EDT
Canadian Voice Maintenance Nov 3, 00:00-08:00 EDT
Bandwidth's Canadian voice provider will be performing a maintenance to migrate a subset of Canadian numbers to new voice trunks. While there is no anticipated impact to voice calling for the numbers being migrated during the maintenance, Bandwidth will be monitoring alongside our provider to ensure the stability of all voice traffic.
Posted on Oct 30, 14:55 EDT
Canadian Voice Maintenance Nov 4, 00:00-08:00 EDT
Bandwidth's Canadian voice provider will be performing a maintenance to migrate a subset of Canadian numbers to new voice trunks. While there is no anticipated impact to voice calling for the numbers being migrated during the maintenance, Bandwidth will be monitoring alongside our provider to ensure the stability of all voice traffic.
Posted on Oct 30, 14:52 EDT
Network Maintenance - RDU Data Center Nov 8, 00:00-06:00 EDT
Bandwidth will be performing network maintenance in our RDU data center to activate new firewalls.

During the maintenance, number management and provisioning services including searching inventory, viewing orders, placing orders or performing any other portal/API functions will be intermittently unavailable for the following platforms:

Bandwidth Dashboard
My.Bandwidth
Application Platform
CNAM HTTP Service

Bandwidth anticipates that the following services will be available for read-only activities for a portion of the maintenance:

EVS/911 Dashboard
EVS/Dash 911 API

The following services will not be impacted during the maintenance:

Inbound Voice (Origination) Calling
Outbound Voice (Termination) Calling
Emergency (911) Voice Calling
SMS/MMS Messaging
HTTP Voice/Messaging services

For any additional clarification, please reach out to our customer success team via the bandwidth.com/support portal.
Posted on Oct 29, 15:43 EDT
SMS Messaging Maintenance - DFW & LAX Nov 10, 00:00-05:00 EDT
Bandwidth will be performing maintenance on our messaging platform. There will be potential delays in the SMS messaging service in DFW and LAX during the maintenance window.
Posted on Oct 29, 16:34 EDT
Past Incidents
Oct 30, 2020
API Toll-Free SMS Incident
Resolved - Bandwidth has seen all queued messages deliver without any error codes for API Toll-Free SMS. This incident has been resolved. We will continue to monitor to ensure our network remains stable.
Oct 30, 18:59 EDT
Identified - API Toll-Free SMS customers may experience an intermittent increase in 5106 error codes. Bandwidth teams are currently investigating.
Oct 30, 17:18 EDT
LAX Data Center Incident
Resolved - Bandwidth has seen all outbound calls deliver in our LAX Datacenter and there is no delay. Customers may have experienced a 500 error in the API during this time. This incident has been resolved.
Oct 30, 16:15 EDT
Investigating - Bandwidth is investigating intermittent outbound call failures transversing our LAX Datacenter. All teams are actively engaged.
Oct 30, 15:31 EDT
API Toll-Free SMS Incident
Resolved - Bandwidth has seen all queued messages deliver without any error codes for API Toll-Free SMS. This incident has been resolved. We will continue to monitor to ensure our network remains stable.
Oct 30, 15:25 EDT
Investigating - API Toll-Free SMS customers may experience an intermittent increase in 5106 error codes. Bandwidth teams are currently investigating.
Oct 30, 14:06 EDT
Legacy Portal Downtime
Resolved - Access was lost to the My.BWC portal at 11:17 a.m. EDT and restored at 11:34 a.m. EDT. This incident has been resolved. We will continue to monitor to ensure our network remains stable.
Oct 30, 11:42 EDT
Canadian Voice Maintenance
Completed - The scheduled maintenance has been completed.
Oct 30, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 00:01 EDT
Scheduled - Bandwidth's Canadian voice provider will be performing a maintenance to migrate a subset of Canadian numbers to new voice trunks. While there is no anticipated impact to voice calling for the numbers being migrated during the maintenance, Bandwidth will be monitoring alongside our provider to ensure the stability of all voice traffic.
Oct 29, 15:43 EDT
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Oct 30, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 00:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

342 - Marquette, MI
344 - Saginaw, MI
640 - Sioux Falls, SD

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Oct 29, 13:21 EDT
Oct 29, 2020
DLS Maintenance - LAX Data Center
Completed - The scheduled maintenance has been completed.
Oct 29, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 03:00 EDT
Scheduled - Bandwidth will be performing maintenance in our LAX data center. While we are taking necessary steps to reduce impact to services, Bandwidth advises that customers route DLS services to their geo-redundant link to avoid any service interruption.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Oct 28, 13:26 EDT
Local Market Maintenance - 344 - Saginaw, MI
Completed - The scheduled maintenance has been completed.
Oct 29, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

344 - Saginaw, MI

We do not anticipate any service disruption to outbound calling during this maintenance.
Oct 28, 11:21 EDT
Oct 28, 2020
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Oct 28, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

220 - Pleasantville, NJ
342 - Marquette, MI
344 - Saginaw, MI
640 - Sioux Falls, SD

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Oct 27, 12:53 EDT
Messaging Maintenance - Toll Free SMS
Completed - The scheduled maintenance has been completed.
Oct 28, 00:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 00:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Oct 27, 16:42 EDT
Oct 27, 2020
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Oct 27, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 00:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

124 - Burlington, VT
220 - Pleasantville, NJ
338 - Bloomington, IN
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Oct 26, 10:49 EDT
Messaging Maintenance - Toll Free SMS
Completed - The scheduled maintenance has been completed.
Oct 27, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 00:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Oct 26, 19:14 EDT
Oct 26, 2020
Application Platform Maintenance
Completed - The scheduled maintenance has been completed.
Oct 26, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 05:00 EDT
Scheduled - Bandwidth will be performing maintenance on the Application Platform. While all steps are being taken to reduce impact to services, we anticipate the following services will be disrupted for the entirety of the maintenance:

Inbound/Outbound Voice
Inbound/Outbound MMS & SMS
Application Platform Portal
Oct 16, 09:50 EDT
Oct 25, 2020
Messaging Maintenance - Toll Free SMS
Completed - The scheduled maintenance has been completed.
Oct 25, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 23:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Oct 23, 11:47 EDT
Oct 24, 2020
Oct 23, 2020
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Oct 23, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

124 - Burlington, VT
550 - Abilene, TX
620 - Rochester, MN
626 - St. Cloud, MN
636 - Fargo, ND
650 - Billings, MT
654 - Cheyenne, WY

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Oct 22, 12:41 EDT
Messaging Maintenance (V2 SMS)
Completed - The scheduled maintenance has been completed.
Oct 23, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
Oct 13, 12:38 EDT
Proxy Maintenance - Bandwidth 7
Completed - The scheduled maintenance has been completed.
Oct 23, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 00:00 EDT
Update - Correction:
Bandwidth will be performing maintenance on the Bandwidth 7 call proxy. The Bandwidth 7 proxy will experience several minutes of down time during this maintenance and it is advisable to point all traffic to the geo-redundant Bandwidth 9 proxy to ensure no interruption to service.
Oct 13, 12:29 EDT
Scheduled - Bandwidth will be performing maintenance on the Bandwidth 7 call proxy. The Bandwidth 7 proxy will experience several minutes of down time during this maintenance and it is advisable to point all traffic to the geo-redundant Bandwidth 7 proxy to ensure no interruption to service

Customers currently connected directly to Bandwidth SBC's will not be impacted by this maintenance and can ignore this maintenance notification.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Oct 13, 12:16 EDT
Oct 22, 2020
Potential V1 and V2 Failures
Resolved - Between 2:32 PM and 2:37 PM EST, customers may have experienced failures with V1 and V2 voice. The incident is now stable and we are actively investigating the cause of the issue.
Oct 22, 14:30 EDT
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Oct 22, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 00:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

124 - Burlington, VT
338 - Bloomington, IN
344 - Saginaw, MI
522 - Springfield, MO
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Oct 21, 10:50 EDT
Messaging Maintenance - Toll Free SMS/MMS
Completed - The scheduled maintenance has been completed.
Oct 22, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 01:02 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS/MMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS/MMS messages may be encountered.
Oct 21, 10:45 EDT
Proxy Maintenance - Bandwidth 9
Completed - The scheduled maintenance has been completed.
Oct 22, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance on the Bandwidth 9 call proxy. The Bandwidth 9 proxy will experience several minutes of down time during this maintenance and it is advisable to point all traffic to the geo-redundant Bandwidth 7 proxy to ensure no interruption to service.

Customers currently connected directly to Bandwidth SBC's will not be impacted by this maintenance and can ignore this maintenance notification.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Oct 12, 13:12 EDT
Oct 21, 2020
LAX Voice Incident
Resolved - For a brief period of time between 12:01 pm and 12:07 pm eastern time, customers may have experienced intermittent outbound call failures or dropped calls transversing our LAX Data Center. At this time, all systems have been restored, and calls are processing as expected.
Oct 21, 12:00 EDT
Bandwidth Local Market Impairment - LATA: 138 (Binghamton, NY)
Resolved - Final: Our carrier has completed all necessary repairs with LNW equipment and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 10/20 06:45 PM ET
Stop Time: 10/21 04:25 AM ET
Oct 21, 10:41 EDT
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Oct 21, 06:42 EDT
Investigating - Update: Our carrier is continuing to isolate the cause of this incident.
Oct 21, 02:50 EDT
Identified - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.
Oct 20, 19:49 EDT
Messaging Maintenance - Toll Free SMS
Completed - The scheduled maintenance has been completed.
Oct 21, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 00:30 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Oct 20, 10:22 EDT
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Oct 21, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

220 - Pleasantville, NJ
344 - Saginaw, MI
522 - Springfield, MO

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Oct 20, 10:27 EDT
Messaging Maintenance - Toll Free SMS/MMS
Completed - The scheduled maintenance has been completed.
Oct 21, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS/MMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS/MMS may be encountered.
Oct 20, 10:24 EDT
Oct 20, 2020
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Oct 20, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 22:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
922 - Cincinnati, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Oct 20, 10:35 EDT
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Oct 20, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 00:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

220 - Pleasantville, NJ
550 - Abilene, TX
564 - Corpus Christi, TX
640 - Sioux Falls, SD
923 - Mansfield, OH

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Oct 19, 12:56 EDT
Messaging Maintenance - SMS
Completed - The scheduled maintenance has been completed.
Oct 20, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 02:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Oct 19, 12:59 EDT
Oct 19, 2020
Local Market Maintenance - 344 - Saginaw, MI
Completed - The scheduled maintenance has been completed.
Oct 19, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 01:04 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following market for the duration of the maintenance:

344 - Saginaw, MI

We do not anticipate any service disruption to outbound calling during this maintenance.
Oct 16, 09:48 EDT
Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Oct 16, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 08:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

338 - Bloomington, IN
922 - Cincinnati, OH
923 - Mansfield, OH
927 - Harrisonburg, VA
928 - Charlottesville, VA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Oct 15, 10:49 EDT
Bandwidth Local Market Impairment - 344 - Saginaw, MI
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 10/15/2020 12:55 ET

Stop Time: 10/16/2020 07:00 ET
Oct 16, 07:23 EDT
Update - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Oct 16, 03:42 EDT
Update - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Oct 15, 23:10 EDT
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Oct 15, 19:19 EDT
Investigating - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Oct 15, 13:47 EDT
Local Market Maintenance - Multiple Markets
Completed - The scheduled maintenance has been completed.
Oct 16, 07:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect inbound calling to customers in the following local markets for the duration of the maintenance:

344 - Saginaw, MI
640 - Sioux Falls, SD

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Oct 15, 10:46 EDT
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