Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Update - Update: Our carrier is continuing to isolate the cause of this incident.
Mar 26, 2023 - 21:16 EDT
Update - Update: Our carrier is continuing to isolate the cause of this incident.
Mar 26, 2023 - 17:24 EDT
Update - Update: Our carrier is continuing to isolate the cause of this incident.
Mar 26, 2023 - 12:42 EDT
Update - Update: Our carrier is continuing to isolate the cause of this incident.
Mar 26, 2023 - 08:38 EDT
Update - Update: Our carrier is continuing to isolate the cause of this incident.
Mar 26, 2023 - 04:41 EDT
Update - Update: Our carrier is continuing to isolate the cause of this incident.
Mar 26, 2023 - 00:59 EDT
Update - Update: Our carrier is continuing to isolate the cause of this incident.
Mar 25, 2023 - 21:28 EDT
Update - Update: Our carrier is continuing to isolate the cause of this incident.
Mar 25, 2023 - 13:12 EDT
Update - Update:Our carrier is continuing to isolate the cause of this incident.
Mar 25, 2023 - 08:07 EDT
Update - Update: Our carrier is continuing to isolate the cause of this incident.
Mar 25, 2023 - 04:21 EDT
Update - Update: Our carrier is continuing to isolate the cause of this incident.
Mar 25, 2023 - 00:04 EDT
Identified - Our carrier is continuing to isolate the cause of this incident.
Mar 24, 2023 - 20:22 EDT
Update - Update: Our carrier is continuing to isolate the cause of this incident.
Mar 24, 2023 - 16:26 EDT
Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution.
Mar 24, 2023 - 10:57 EDT
United States Inbound Calling Services
Operational
Inbound Calling (SIP) - United States
Operational
Toll-Free calling - Inbound (SIP) - United States
Operational
REST APIs - HTTP Voice - United States
Operational
REST APIs - SIP Voice - United States
Operational
BXML - United States
Operational
United States Outbound Calling Services
Operational
Outbound Calling (SIP) - United States
Operational
Toll-Free calling - Outbound (SIP) - United States
Operational
REST APIs - HTTP Voice - United States
Operational
REST APIs - SIP Voice - United States
Operational
BXML - United States
Operational
United States V2 Application Add On Services
Operational
Call Recording
Operational
Transcriptions
Operational
Text-to-Speech
Operational
CNAM Lookup
Operational
United States Messaging Services
Operational
SMS Messaging (SMPP)
Operational
MMS Messaging (MM4)
Operational
Toll-Free SMS - Inbound
Operational
Toll-Free SMS - Outbound
Operational
International Messaging (HTTP)
Operational
REST APIs - HTTP SMS Messaging
Operational
REST APIs - HTTP MMS Messaging
Operational
Toll Free MMS - Inbound
Operational
Toll Free MMS - Outbound
Operational
International A2P Messaging
Operational
International A2P Platform (SMPP)
Operational
International A2P Platform (HTTP)
Operational
International A2P Messaging Regional Connectivity
Operational
Latin America
Operational
APAC
Operational
Europe
Operational
Middle East & Africa
Operational
Insights
Operational
Messaging Insights Dashboard
Operational
Message Log API
Operational
Number Management Services
Operational
New Number Ordering
Operational
Number Porting
Operational
Inbound Calling - Caller ID Lookup (CNAM)
Operational
Line Feature Management
?
Operational
Phone Number Lookup API
Operational
Call Assure
Operational
9-1-1 Services
Operational
9-1-1 Call Routing Service
Operational
9-1-1 Provisioning Service
Operational
DLR (Dynamic Location Routing)
Operational
Direct Network Connection
Operational
Network Expansion Service (NES)
Operational
Inbound Direct Link Services (DLS)
Operational
Outbound Direct Link Services (DLS)
Operational
Virtual (cloud) Connection Service
Operational
WebRTC
Operational
United States Local Market Status
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Partial Outage
120 - Portland, ME
Operational
122 - Manchester, NH
Operational
124 - Burlington, VT
Operational
126 - Springfield, MA
Operational
128 - Cambridge, MA
Operational
130 - Providence, RI
Operational
132 - New York City, NY
Operational
133 - Poughkeepsie, NY
Operational
134 - Albany, NY
Operational
136 - Syracuse, NY
Operational
138 - Binghamton, NY
Operational
140 - Buffalo, NY
Operational
220 - Pleasantville, NJ
Operational
222 - Camden, NJ
Operational
224 - Newark, NJ
Operational
226 - Harrisburg, PA
Operational
228 - Philadelphia, PA
Operational
230 - Altoona, PA
Operational
232 - Scranton, PA
Operational
234 - Pittsburgh, PA
Operational
236 - Washington, DC
Operational
238 - Baltimore, MD
Operational
240 - Frederick, MD
Operational
244 - Roanoke, VA
Operational
246 - Culpeper, VA
Operational
248 - Richmond, VA
Operational
250 - Lynchburg, VA
Operational
252 - Norfolk, VA
Operational
254 - Charleston, WV
Operational
256 - Clarksburg, WV
Operational
320 - Cleveland, OH
Operational
322 - Youngstown, OH
Operational
324 - Worthington, OH
Operational
325 - Akron, OH
Operational
326 - Toledo, OH
Operational
328 - Dayton, OH
Operational
330 - Evansville, IN
Operational
332 - South Bend, IN
Operational
334 - Fort Wayne, IN
Operational
336 - Indianapolis, IN
Operational
338 - Bloomington, IN
Operational
340 - Southfield, MI
Operational
342 - Marquette, MI
Operational
344 - Saginaw, MI
Operational
348 - Grand Rapids, MI
Operational
350 - Appleton, WI
Operational
354 - Madison, WI
Operational
356 - Milwaukee, WI
Operational
358 - Chicago, IL
Operational
368 - Peoria, IL
Operational
420 - Asheville, NC
Operational
422 - Charlotte, NC
Operational
424 - Greensboro, NC
Operational
426 - Raleigh, NC
Operational
428 - Wilmington, NC
Operational
430 - Greenville, SC
Operational
432 - Myrtle Beach, SC
Operational
434 - Columbia, SC
Operational
436 - Charleston, SC
Operational
438 - Atlanta, GA
Operational
440 - Savannah, GA
Operational
442 - Augusta, GA
Operational
446 - Macon, GA
Operational
448 - Pensacola, FL
Operational
452 - Jacksonville, FL
Operational
454 - Gainesville, FL
Operational
458 - Orlando, FL
Operational
460 - Miami, FL
Operational
462 - Louisville, KY
Operational
468 - Memphis, TN
Operational
470 - Nashville, TN
Operational
472 - Chattanooga, TN
Operational
474 - Knoxville, TN
Operational
476 - Birmingham, AL
Operational
477 - Huntsville, AL
Operational
478 - Montgomery, AL
Operational
480 - Mobile, AL
Operational
482 - Jackson, MS
Operational
486 - Shreveport, LA
Operational
488 - Lake Charles, LA
Operational
490 - New Orleans, LA
Operational
492 - Baton Rouge, LA
Operational
520 - St. Louis, MO
Operational
522 - Springfield, MO
Operational
524 - Kansas City, MO
Operational
526 - Fort Smith, AR
Operational
528 - Little Rock, AR
Operational
532 - Wichita, KS
Operational
534 - Topeka, KS
Operational
536 - Oklahoma City, OK
Operational
538 - Tulsa, OK
Operational
540 - El Paso, TX
Operational
542 - Midland, TX
Operational
544 - Lubbock, TX
Operational
546 - Amarillo, TX
Operational
548 - Wichita Falls, TX
Operational
550 - Abilene, TX
Partial Outage
552 - Dallas, TX
Operational
554 - Longview, TX
Partial Outage
556 - Waco, TX
Operational
558 - Austin, TX
Operational
560 - Houston, TX
Operational
562 - Beaumont, TX
Operational
564 - Corpus Christi, TX
Operational
566 - San Antonio, TX
Operational
568 - Harlingen, TX
Operational
620 - Rochester, MN
Operational
624 - Duluth, MN
Operational
626 - St. Cloud, MN
Operational
628 - Minneapolis, MN
Operational
632 - Des Moines, IA
Operational
634 - Davenport, IA
Operational
635 - Cedar Rapids, IA
Operational
636 - Fargo, ND
Operational
640 - Sioux Falls, SD
Operational
644 - Omaha, NE
Operational
646 - Grand Island, NE
Operational
650 - Billings, MT
Operational
652 - Boise, ID
Operational
654 - Cheyenne, WY
Operational
656 - Denver, CO
Operational
658 - Colorado Springs, CO
Operational
660 - Salt Lake City, UT
Operational
664 - Albuquerque, NM
Operational
666 - Phoenix, AZ
Operational
668 - Tucson, AZ
Operational
670 - Eugene, OR
Operational
672 - Portland, OR
Operational
674 - Seattle, WA
Operational
676 - Spokane, WA
Operational
720 - Reno, NV
Operational
721 - Las Vegas, NV
Operational
722 - San Francisco, CA
Operational
724 - Chico, CA
Operational
726 - Sacramento, CA
Operational
728 - Fresno, CA
Operational
730 - Los Angeles, CA
Operational
732 - San Diego, CA
Operational
734 - Bakersfield, CA
Operational
736 - Monterey, CA
Operational
738 - Stockton, CA
Operational
740 - San Luis Obispo, CA
Operational
920 - New Haven, CT
Operational
922 - Cincinnati, OH
Operational
923 - Mansfield, OH
Operational
924 - Erie, PA
Operational
927 - Harrisonburg, VA
Operational
928 - Charlottesville, VA
Operational
939 - Fort Myers/Naples, FL
Operational
949 - Fayetteville, NC
Operational
951 - Rocky Mount, NC
Operational
952 - Tampa, FL
Operational
953 - Tallahassee, FL
Operational
956 - Johnson City, TN
Operational
958 - Lincoln, NE
Operational
973 - Palm Springs, CA
Operational
974 - Rochester, NY
Operational
Support
Operational
Phone Support
Operational
Ticketing Support
Operational
Help Center
Operational
Portals
Operational
Bandwidth Dashboard
Operational
Application Platform Dashboard
Operational
9-1-1 Dashboard
Operational
Bandwidth International (fka Voxbone) Portal
Operational
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages. Posted on
Mar 24, 2023 - 12:15 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following market for the duration of the maintenance:
338 - Bloomington, IN
We do not anticipate any service disruption to outbound calling during this maintenance. Posted on
Mar 23, 2023 - 14:45 EDT
Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:
220 - Pleasantville, NJ 344 - Saginaw, MI 522 - Springfield, MO 974 - Rochester, NY
We do not anticipate any service disruption to outbound calling from these local markets during this maintenance. Posted on
Mar 24, 2023 - 14:20 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages. Posted on
Mar 23, 2023 - 14:40 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
Feb 24, 2023 - 15:04 EST
Bandwidth will be performing scheduled hardware maintenance in the China data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the China data center, and redirecting traffic to geo-redundant global data centers.
Customers with direct connections to the China data center may observe a brief disruption in connectivity, however, services will route over the public internet and should not experience any service disruption. Posted on
Mar 21, 2023 - 11:43 EDT
Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance. Posted on
Mar 20, 2023 - 14:26 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
Mar 15, 2023 - 12:13 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
Mar 15, 2023 - 12:14 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
Mar 15, 2023 - 12:15 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
Mar 15, 2023 - 12:17 EDT
Completed -
The scheduled maintenance has been completed.
Mar 24, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 00:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:
254 - Charleston, WV 256 - Clarksburg, WV 334 - Fort Wayne, IN 338 - Bloomington, IN 923 - Mansfield, OH 927 - Harrisonburg, VA
We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Mar 22, 14:55 EDT
Resolved -
Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.
Start Time: 03/22/2023 20:06 GMT
Stop Time: 03/23/2023 20:16 GMT
Mar 23, 21:00 EDT
Monitoring -
Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Mar 23, 16:17 EDT
Update -
Our carrier has identified a fiber cut and is working to complete repairs.
Mar 23, 11:23 EDT
Update -
Our carrier has identified a fiber cut and is working to complete repairs.
Mar 23, 08:10 EDT
Update -
Our carrier has identified a fiber cut and is working to complete repairs.
Mar 23, 04:25 EDT
Identified -
Our carrier has identified a fiber cut and is working to complete repairs.
Mar 23, 00:25 EDT
Update -
Our carrier is continuing to isolate the cause of this incident.
Mar 22, 20:25 EDT
Investigating -
We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution.
Mar 22, 16:28 EDT
Completed -
The scheduled maintenance has been completed.
Mar 23, 14:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 00:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Mar 10, 14:47 EST
Completed -
The scheduled maintenance has been completed.
Mar 23, 07:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 00:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:
338 - Bloomington, IN 344 - Saginaw, MI 522 - Springfield, MO
We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Mar 21, 14:47 EDT
Completed -
The scheduled maintenance has been completed.
Mar 23, 07:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 01:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Mar 21, 13:45 EDT
Completed -
The scheduled maintenance has been completed.
Mar 23, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 23:01 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Feb 24, 15:02 EST
Resolved -
We’ve confirmed stability and we’re considering this incident resolved.
Mar 22, 12:39 EDT
Monitoring -
We’ve confirmed the mitigation has been implemented and services are now fully restored. We’re currently monitoring for stability and we’ll advise once we confirm.
Mar 22, 10:53 EDT
Update -
We're continuing to work on implementing mitigation for the issue. We have noticed improvement in function at this time, but we're still working to restore full functionality.
Mar 22, 10:23 EDT
Identified -
We’ve identified the issue and we’re working on implementing a fix.
Mar 22, 08:56 EDT
Investigating -
We’re currently investigating a network issue impacting both the customer web portal and API services for Bandwidth International customers.
Mar 22, 08:04 EDT
Resolved -
Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.
Start Time: 03/22/2023 06:15 GMT
Stop Time: 03/22/2023 09:31 GMT
Mar 22, 09:18 EDT
Monitoring -
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Mar 22, 05:55 EDT
Investigating -
We are experiencing a transport issue on the Bandwidth network affecting a small portion of your inbound origination service only.
We are currently working with our carrier for resolution.
Mar 22, 02:45 EDT
Completed -
The scheduled maintenance has been completed.
Mar 22, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 00:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:
338 - Bloomington, IN 344 - Saginaw, MI 522 - Springfield, MO
We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Mar 20, 14:41 EDT
Completed -
The scheduled maintenance has been completed.
Mar 22, 00:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 00:00 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Mar 13, 14:52 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS & Toll Free SMS messaging platforms. During the maintenance window, Bandwidth's Verizon Wireless US customers may experience delays, rejections, or failures in the delivery of inbound and outbound SMS messages.
Mar 13, 14:41 EDT
Resolved -
Toll-Free SMS and MMS messages to the T-Mobile network are delivery as expected. This off network incident is now resolved.
Mar 21, 22:52 EDT
Monitoring -
Bandwidth is observing expected Toll-Free message delivery to the T-Mobile network. Bandwidth will continue to monitor this off network incident.
Mar 21, 20:37 EDT
Update -
SMS Toll-Free messages are being delivered as expected. MMS Toll-Free remain impaired with delayed delivery to the T-Mobile network.
Mar 21, 20:23 EDT
Identified -
Bandwidth teams have identified an off network condition that is impacting delivery of Toll-Free SMS and MMS messages to the T-Mobile network. Messages may be delayed in delivery.
Mar 21, 19:52 EDT
Completed -
The scheduled maintenance has been completed.
Mar 21, 21:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 19:00 EDT
Scheduled -
Bandwidth will be performing maintenance on the Global Portal & API. While all steps are being taken to reduce impact to services, users may experience intermittent delays and disruption of global portal and API services for the duration of the maintenance.
Mar 7, 10:05 EST
Resolved -
Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.
Start Time: 03/21/2023 18:11 GMT
Stop Time: 03/21/2023 19:03 GMT
Mar 21, 18:06 EDT
Investigating -
We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution.
Mar 21, 14:22 EDT
Completed -
The scheduled maintenance has been completed.
Mar 21, 14:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 00:01 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Mar 10, 14:45 EST
Resolved -
Final: Calls are working properly again in Brazil - Natal This incident has been resolved.
Mar 21, 12:35 EDT
Update -
We continue to investigate the issue with our carrier.
Mar 21, 09:26 EDT
Update -
We continue to investigate the issue with our carrier.
Mar 21, 03:22 EDT
Update -
We continue to investigate the issue with our carrier.
Mar 20, 23:20 EDT
Update -
We continue to investigate the issue with our carrier.
Mar 20, 19:11 EDT
Update -
We continue to investigate the issue with our carrier.
Mar 20, 14:06 EDT
Update -
We continue to investigate the issue with our carrier.
Mar 20, 10:14 EDT
Update -
We continue to investigate the issue with our carrier.
Mar 20, 03:01 EDT
Update -
We continue to investigate the issue with our carrier.
Mar 19, 22:44 EDT
Update -
We continue to investigate the issue with our carrier.
Mar 19, 15:57 EDT
Update -
We continue to investigate the issue with our carrier.
Mar 19, 12:03 EDT
Update -
We continue to investigate the issue with our carrier.
Mar 19, 08:45 EDT
Update -
We continue to investigate the issue with our carrier.
Mar 19, 03:58 EDT
Update -
We continue to investigate the issue with our carrier.
Mar 19, 00:24 EDT
Update -
We continue to investigate the issue with our carrier.
Mar 18, 20:31 EDT
Update -
We continue to investigate the issue with our carrier.
Mar 18, 15:40 EDT
Update -
We continue to investigate the issue with our carrier.
Mar 18, 11:59 EDT
Update -
We continue to investigate the issue with our carrier.
Mar 18, 07:45 EDT
Update -
We continue to investigate the issue with our carrier.
Mar 18, 03:21 EDT
Update -
We continue to investigate the issue with our carrier.
Mar 17, 23:03 EDT
Investigating -
We are investigating a network impairment in Brazil (in the area of Natal) with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
Mar 17, 19:08 EDT
Completed -
The scheduled maintenance has been completed.
Mar 21, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 00:00 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Mar 20, 14:36 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:
338 - Bloomington, IN 344 - Saginaw, MI 974 - Rochester, NY
We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Mar 17, 14:20 EDT
Completed -
The scheduled maintenance has been completed.
Mar 21, 05:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 00:00 EDT
Scheduled -
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS/MMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.
All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Mar 9, 10:17 EST
Completed -
The scheduled maintenance has been completed.
Mar 21, 02:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 00:00 EDT
Scheduled -
Bandwidth will be performing maintenance alongside our messaging vendor to migrate a portion of messaging traffic. While all steps are being taken to minimize impact, there will be a moment during the maintenance where inbound messages will not be delivered.
Mar 7, 09:37 EST
Completed -
The scheduled maintenance has been completed.
Mar 20, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 01:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following market for the duration of the maintenance:
338 - Bloomington, IN
We do not anticipate any service disruption to outbound calling during this maintenance.
Mar 17, 14:18 EDT
Completed -
The scheduled maintenance has been completed.
Mar 20, 02:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 00:00 EDT
Scheduled -
Bandwidth will be performing maintenance alongside our messaging vendor to migrate a portion of messaging traffic. While all steps are being taken to minimize impact, there will be a moment during the maintenance where inbound messages will not be delivered.
Mar 7, 09:35 EST
Completed -
The scheduled maintenance has been completed.
Mar 19, 19:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 09:01 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:
344 - Saginaw, MI 522 - Springfield, MO
We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Mar 17, 14:16 EDT
Completed -
The scheduled maintenance has been completed.
Mar 19, 05:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 00:02 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following market for the duration of the maintenance:
338 - Bloomington, IN
We do not anticipate any service disruption to outbound calling during this maintenance.
Mar 17, 14:13 EDT
Resolved -
Voice calls transferring over our Australian data center may have experienced unexpected call failures. The datacenter is now stable and calls processing as expected.
Mar 17, 15:45 EDT
Completed -
The scheduled maintenance has been completed.
Mar 17, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 01:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:
338 - Bloomington, IN 344 - Saginaw, MI
We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Mar 15, 14:36 EDT
Completed -
The scheduled maintenance has been completed.
Mar 17, 02:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 00:30 EDT
Scheduled -
Bandwidth will be performing maintenance on our global messaging platform. While all steps have been taken to minimize impact for customers, messaging binds to our Belgium data center will bounce which may affect customers who do not have automatic bind reconnection configured. These customers will need to manually reconnect their binds upon the completion of this maintenance.
All messaging traffic to the Germany data center will be unaffected during this event. Customers may choose to point all traffic to Germany to ensure no interruption to service.
Mar 7, 09:59 EST
Completed -
The scheduled maintenance has been completed.
Mar 17, 01:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 00:02 EDT
Scheduled -
Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
Mar 6, 14:44 EST
Resolved -
For a brief moment a small subset of voice calls transversing the LAX datacenter encounter unexpected call failures. At this time the datacenter remains stable with expected call behavior.
Mar 16, 21:59 EDT
Resolved -
This incident has been resolved.
Mar 16, 19:03 EDT
Monitoring -
Bandwidth teams are seeing expected messaging behavior to T-Mobile subscribers. We will monitor for continued stability.
Mar 16, 17:43 EDT
Update -
Bandwidth teams remain engaged with industry partners and T-Mobile to bring about a resolution.
Mar 16, 16:53 EDT
Identified -
After continued monitoring, unexpected delivery failures of messages to the T-Mobile network were observed. Bandwidth teams remain engaged with industry partners to bring about resolution. This incident remains isolated outside of the Bandwidth Network.
Mar 15, 17:18 EDT
Monitoring -
Bandwidth teams are observing expected messaging behavior and delivery. We will continue to monitor for prolonged stability.
Mar 15, 12:08 EDT
Update -
Bandwidth teams remain engaged with industry partners with regards to restoring message delivery. The Bandwidth network remains stable.
Mar 15, 09:03 EDT
Identified -
Bandwidth teams have identified that the cause of this incident is not a result of the Bandwidth network. Additional updates will be provided as available or by 9am eastern March 15, 2023.
Mar 14, 20:10 EDT
Investigating -
Bandwidth teams are investigating an incident where outbound 10DLC SMS messages to the T-Mobile network are not delivering as expected.
Mar 14, 15:46 EDT
Completed -
The scheduled maintenance has been completed.
Mar 16, 07:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 00:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:
338 - Bloomington, IN 344 - Saginaw, MI 974 - Rochester, NY
We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Mar 14, 14:42 EDT
Completed -
The scheduled maintenance has been completed.
Mar 16, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 02:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Mar 8, 14:49 EST
Completed -
The scheduled maintenance has been completed.
Mar 16, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Feb 24, 15:00 EST
Completed -
The scheduled maintenance has been completed.
Mar 16, 02:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 00:00 EDT
Scheduled -
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in MMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.
All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Feb 28, 09:41 EST
Completed -
The scheduled maintenance has been completed.
Mar 15, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 03:00 EDT
Scheduled -
Bandwidth will be performing scheduled maintenance in the New York data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the New York data center, redirecting traffic to geo-redundant global data centers. As a result, while voice services will be uninterrupted for the duration of the maintenance, customers may observe their traffic being routed to/from them through our geo-redundant global data centers.
Mar 9, 10:21 EST
Completed -
The scheduled maintenance has been completed.
Mar 15, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 01:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Mar 10, 14:41 EST
Completed -
The scheduled maintenance has been completed.
Mar 15, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 00:00 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Mar 14, 14:39 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:
254 - Charleston, WV 256 - Clarksburg, WV 334 - Fort Wayne, IN 338 - Bloomington, IN 344 - Saginaw, MI 923 - Mansfield, OH 927 - Harrisonburg, VA
We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Mar 13, 15:01 EDT
Resolved -
This incident has been resolved.
Mar 14, 12:56 EDT
Monitoring -
Bandwidth teams are observing expected messaging behavior and are monitoring for continued stability.
Mar 14, 10:57 EDT
Identified -
Bandwidth teams have identified an incident impacting Bandwidth International's (fka Voxbone) Outbound SMS. SMS messages may not deliver as expected. Teams are working toward a resolution.
Mar 14, 10:18 EDT
Completed -
The scheduled maintenance has been completed.
Mar 14, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 03:00 EDT
Scheduled -
Bandwidth will be performing scheduled maintenance in the Los Angeles data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Los Angeles data center, redirecting traffic to geo-redundant global data centers. As a result, while voice services will be uninterrupted for the duration of the maintenance, customers may observe their traffic being routed to/from them through our geo-redundant global data centers.
Mar 9, 10:26 EST
Completed -
The scheduled maintenance has been completed.
Mar 14, 07:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 01:01 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Mar 6, 14:48 EST
Resolved -
Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.
Start Time: 03/14/2023 00:10 ET Stop Time: 03/14/2023 3:04 ET
Mar 14, 06:12 EDT
Monitoring -
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Mar 14, 05:05 EDT
Investigating -
We are experiencing a transport issue on the Bandwidth network affecting a small portion of your inbound origination service only.
We are currently working with our carrier for resolution.
Mar 14, 01:06 EDT
Resolved -
Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.
Start Time: 03/14/2023 00:10 ET Stop Time: 03/14/2023 3:04 ET
Mar 14, 06:07 EDT
Monitoring -
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Mar 14, 05:04 EDT
Investigating -
We are experiencing an issue on the Bandwidth network affecting a small portion of local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution.
Mar 14, 01:09 EDT
Resolved -
Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.
Start Time: 03/13/2023 22:44 ET Stop Time: 03/14/2023 2:12 ET
Mar 14, 06:03 EDT
Monitoring -
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Mar 14, 03:39 EDT
Investigating -
We are experiencing a transport issue on the Bandwidth network affecting a small portion of your inbound origination service only.
We are currently working with our carrier for resolution.
Mar 13, 23:14 EDT
Completed -
The scheduled maintenance has been completed.
Mar 14, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 00:00 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Mar 13, 14:57 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:
220 - Pleasantville, NJ 254 - Charleston, WV 256 - Clarksburg, WV 334 - Fort Wayne, IN 338 - Bloomington, IN 923 - Mansfield, OH 927 - Harrisonburg, VA 974 - Rochester, NY
We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Mar 10, 15:08 EST
Completed -
The scheduled maintenance has been completed.
Mar 14, 02:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 00:00 EDT
Scheduled -
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in MMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.
All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Feb 28, 09:39 EST
Resolved -
Final: Calls are working properly again in Brazil - Porto Alegre This incident has been resolved.
Mar 13, 16:33 EDT
Identified -
Our partner continues investigating the outage. It appears that this only affects calls from the Vivo and Telefonica networks.
We will provide another update as soon as we receive more details.
Mar 13, 09:44 EDT
Update -
We continue to investigate the issue with our carrier.
Mar 10, 23:24 EST
Investigating -
We are investigating a network impairment in Brazil (in the area of Porto Alegre) with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
Mar 10, 17:56 EST
Completed -
The scheduled maintenance has been completed.
Mar 13, 14:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 09:00 EDT
Scheduled -
Bandwidth will be performing scheduled maintenance in the Australia data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Australia data center, redirecting traffic to geo-redundant global data centers. As a result, while voice services will be uninterrupted for the duration of the maintenance, customers may observe their traffic being routed to/from them through our geo-redundant global data centers.
Mar 9, 10:24 EST
Completed -
The scheduled maintenance has been completed.
Mar 13, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 22:01 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:
220 - Pleasantville, NJ 338 - Bloomington, IN
We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Mar 10, 15:03 EST
Completed -
The scheduled maintenance has been completed.
Mar 13, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 01:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Mar 10, 14:39 EST
Completed -
The scheduled maintenance has been completed.
Mar 12, 09:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 22:01 EST
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following market for the duration of the maintenance:
338 - Bloomington, IN
We do not anticipate any service disruption to outbound calling during this maintenance.
Mar 10, 15:00 EST