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Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

    • All Systems Operational

    United States Inbound Calling Services Operational
    Inbound Calling (SIP) - United States Operational
    Toll-Free calling - Inbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Operational
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    United States Outbound Calling Services Operational
    Outbound Calling (SIP) - United States Operational
    Toll-Free calling - Outbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Operational
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    Hosted Signing Service - US Operational
    United States V2 Application Add On Services Operational
    Call Recording Operational
    Transcriptions Operational
    Text-to-Speech Operational
    CNAM Lookup Operational
    United States Messaging Services Operational
    SMS Messaging (SMPP) Operational
    MMS Messaging (MM4) Operational
    Toll-Free SMS - Inbound Operational
    Toll-Free SMS - Outbound Operational
    International Messaging (HTTP) Operational
    REST APIs - HTTP SMS Messaging Operational
    REST APIs - HTTP MMS Messaging Operational
    Toll Free MMS - Inbound Operational
    Toll Free MMS - Outbound Operational
    International A2P Messaging Operational
    International A2P Platform (SMPP) Operational
    International A2P Platform (HTTP) Operational
    International A2P Messaging Regional Connectivity Operational
    Latin America Operational
    APAC Operational
    Europe Operational
    Middle East & Africa Operational
    Insights Operational
    Messaging Insights Dashboard Operational
    Message Log API Operational
    Number Management Services Operational
    New Number Ordering Operational
    Number Porting Operational
    Inbound Calling - Caller ID Lookup (CNAM) Operational
    Line Feature Management Operational
    Phone Number Lookup API Operational
    Call Assure Operational
    9-1-1 Services Operational
    9-1-1 Call Routing Service Operational
    9-1-1 Provisioning Service Operational
    DLR (Dynamic Location Routing) Operational
    Direct Network Connection Operational
    Network Expansion Service (NES) Operational
    Inbound Direct Link Services (DLS) Operational
    Outbound Direct Link Services (DLS) Operational
    Virtual (cloud) Connection Service Operational
    Support Operational
    Phone Support Operational
    Ticketing Support Operational
    Help Center Operational
    Portals Operational
    Bandwidth App Operational
    Application Platform Dashboard Operational
    9-1-1 Dashboard Operational
    Bandwidth International (fka Voxbone) Portal Operational
    Argentina Calling Services Operational
    Inbound Calling- Argentina Operational
    Outbound Calling- Argentina Operational
    Australia Calling Services Operational
    Inbound Calling- Australia Operational
    Outbound Calling- Australia Operational
    Emergency Calling- Australia Operational
    Austria Calling Services Operational
    Inbound Calling - Austria Operational
    Outbound Calling - Austria Operational
    Emergency Calling - Austria Operational
    Belgium Calling Services Operational
    Inbound Calling - Belgium Operational
    Outbound Calling - Belgium Operational
    Emergency Calling - Belgium Operational
    Brazil Calling Services Operational
    Inbound Calling- Brazil Operational
    Bulgaria Calling Services Operational
    Inbound Calling - Bulgaria Operational
    Outbound Calling - Bulgaria Operational
    Emergency Calling - Bulgaria Operational
    Canada Calling Services Operational
    Inbound Calling - Canada (SIP) Operational
    Chile Calling Services Operational
    Inbound Calling- Chile Operational
    China Calling Services Operational
    Inbound Calling- China Operational
    Colombia Calling Services Operational
    Inbound Calling- Colombia Operational
    Croatia Calling Services Operational
    Inbound Calling - Croatia Operational
    Outbound Calling - Croatia Operational
    Emergency Calling - Croatia Operational
    Cyprus Calling Services Operational
    Inbound Calling - Cyprus Operational
    Outbound Calling - Cyprus Operational
    Emergency Calling - Cyprus Operational
    Czech Republic Calling Services Operational
    Inbound Calling - Czech Republic Operational
    Outbound Calling - Czech Republic Operational
    Emergency Calling - Czech Republic Operational
    Denmark Calling Services Operational
    Inbound Calling - Denmark Operational
    Outbound Calling - Denmark Operational
    Emergency Calling - Denmark Operational
    Dominican Republic Calling Services Operational
    Inbound Calling - Dominican Republic (SIP) Operational
    Egypt Calling Services Operational
    Inbound Calling - Egypt Operational
    El Salvador Calling Services Operational
    Inbound Calling- El Salvador Operational
    Estonia Calling Services Operational
    Inbound Calling - Estonia Operational
    Outbound Calling - Estonia Operational
    Emergency Calling - Estonia Operational
    Finland Calling Services Operational
    Inbound Calling - Finland Operational
    Outbound Calling - Finland Operational
    Emergency Calling - Finland Operational
    France Calling Services Operational
    Inbound Calling - France Operational
    Outbound Calling - France Operational
    Emergency Calling - France Operational
    Hosted Signing Service - France Operational
    Georgia Calling Services Operational
    Inbound Calling - Georgia Operational
    Germany Calling Services Operational
    Inbound Calling - Germany Operational
    Outbound Calling - Germany Operational
    Emergency Calling - Germany Operational
    Greece Calling Services Operational
    Inbound Calling - Greece Operational
    Outbound Calling - Greece Operational
    Emergency Calling - Greece Operational
    Hong Kong Calling Services Operational
    Inbound Calling- Hong Kong Operational
    Outbound Calling- Hong Kong Operational
    Emergency Calling- Hong Kong Operational
    Hungary Calling Services Operational
    Inbound Calling - Hungary Operational
    Outbound Calling - Hungary Operational
    Emergency Calling - Hungary Operational
    India Calling Services Operational
    Inbound Calling- India Operational
    Indonesia Calling Services Operational
    Inbound Calling- Indonesia Operational
    Ireland Calling Services Operational
    Inbound Calling - Ireland Operational
    Outbound Calling - Ireland Operational
    Emergency Calling - Ireland Operational
    Israel Calling Services Operational
    Inbound Calling - Israel Operational
    Outbound Calling - Israel Operational
    Emergency Calling - Israel Operational
    Italy Calling Services Operational
    Inbound Calling - Italy Operational
    Outbound Calling - Italy Operational
    Emergency Calling - Italy Operational
    Japan Calling Services Operational
    Inbound Calling- Japan Operational
    Outbound Calling- Japan Operational
    Emergency Calling- Japan Operational
    Jordan Calling Services Operational
    Inbound Calling- Jordan Operational
    Kenya Calling Services Operational
    Inbound Calling- Kenya Operational
    Latvia Calling Services Operational
    Inbound Calling - Latvia Operational
    Outbound Calling - Latvia Operational
    Emergency Calling - Latvia Operational
    Lithuania Calling Services Operational
    Inbound Calling - Lithuania Operational
    Outbound Calling - Lithuania Operational
    Emergency Calling - Lithuania Operational
    Luxembourg Calling Services Operational
    Inbound Calling - Luxembourg Operational
    Outbound Calling - Luxembourg Operational
    Emergency Calling - Luxembourg Operational
    Malaysia Calling Services Operational
    Inbound Calling- Malaysia Operational
    Malta Calling Services Operational
    Inbound Calling - Malta Operational
    Mexico Calling Services Operational
    Inbound Calling - Mexico Operational
    Netherlands Calling Services Operational
    Inbound Calling - Neatherlands Operational
    Outbound Calling - Netherlands Operational
    Emergency Calling - Netherlands Operational
    Norway Calling Services Operational
    Inbound Calling - Norway Operational
    Outbound Calling - Norway Operational
    Emergency Calling -Norway Operational
    Panama Calling Services Operational
    Inbound Calling- Panama Operational
    Peru Calling Services Operational
    Inbound Calling- Peru Operational
    Outbound Calling- Peru Operational
    Philippines Calling Service Operational
    Inbound Calling- Philippines Operational
    Poland Calling Services Operational
    Inbound Calling - Poland Operational
    Outbound Calling - Poland Operational
    Emergency Calling - Poland Operational
    Portugal Calling Services Operational
    Inbound Calling - Portugal Operational
    Outbound Calling - Portugal Operational
    Emergency Calling - Portugal Operational
    Puerto Rico Calling Services Operational
    Inbound Calling - Puerto Rico Operational
    Outbound Calling - Puerto Rico Operational
    Emergency Calling - Puerto Rico Operational
    Qatar Calling Services Operational
    Inbound Calling- Qatar Operational
    Romania Calling Services Operational
    Inbound Calling - Romania Operational
    Outbound Calling - Romania Operational
    Emergency Calling - Romania Operational
    Singapore Calling Services Operational
    Inbound Calling- Singapore Operational
    Outbound Calling- Singapore Operational
    Emergency Calling- Singapore Operational
    Slovakia Calling Services Operational
    Inbound Calling - Slovakia Operational
    Outbound Calling - Slovakia Operational
    Emergency Calling - Slovakia Operational
    Slovenia Calling Services Operational
    Inbound Calling - Slovenia Operational
    Outbound Calling- Slovenia Operational
    Emergency Calling- Slovenia Operational
    South Africa Calling Services Operational
    Inbound Calling- South Africa Operational
    South Korea Calling Services Operational
    Inbound Calling- South Korea Operational
    Outbound Calling- South Korea Operational
    Spain Calling Services Operational
    Inbound Calling - Spain Operational
    Outbound Calling - Spain Operational
    Emergency Calling - Spain Operational
    Sweden Calling Services Operational
    Inbound Calling - Sweden Operational
    Outbound Calling - Sweden Operational
    Emergency Calling - Sweden Operational
    Switzerland Calling Services Operational
    Inbound Calling - Switzerland Operational
    Outbound Calling - Switzerland Operational
    Emergency Calling - Switzerland Operational
    Thailand Calling Services Operational
    Inbound Calling- Thailand Operational
    United Arab Emirates Calling Services Operational
    Inbound Calling- United Arab Emirates Operational
    United Kingdom Calling Services Operational
    Inbound Calling - United Kingdom Operational
    Outbound Calling - United Kingdom Operational
    Emergency Calling - United Kingdom Operational
    Virgin Islands (U.S.) Calling Services Operational
    Inbound Calling - Virgin Islands (U.S.) Operational
    Emergency Calling - Virgin Islands (U.S.) Operational
    FCC Disaster Information Reporting System (DIRS) Operational
    FCC DIRS Activation Status Operational
    Integrations Operational
    Zoom Operational
    Cisco Webex Operational
    Five9 Operational
    Genesys Operational
    Operational
    Degraded Performance
    Partial Outage
    Major Outage
    Maintenance

    Scheduled Maintenance

    EVS (911) Dashboard Maintenance Apr 21, 2026 00:00-06:00 EDT

    Bandwidth will be performing maintenance on the EVS (911) Dashboard.
    During the maintenance, there will be an extended period of time when the Bandwidth Dashboard portal and API will not be accessible.

    The following service impacts are expected during this window:

    Complete Service Disruption (Time-out or error)
    EVS (911) Dashboard
    New E911 Orders
    Dash API (911)
    ES Lookups
    CNAM API services
    SIP Peer adds & updates

    Queued Services (Delivery when maintenance has completed)
    E911 Provisioning
    E911 Orders


    There will be no impact to emergency 911 call routing during this maintenance.
    Posted on Apr 09, 2026 - 11:35 EDT

    Messaging Maintenance - MMS/SMS Apr 21, 2026 23:00 - Apr 22, 2026 06:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
    Posted on Apr 13, 2026 - 15:12 EDT

    Messaging Maintenance - Toll Free SMS Apr 22, 2026 01:00-03:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
    Posted on Apr 16, 2026 - 14:23 EDT

    Messaging Maintenance - Toll Free SMS Apr 22, 2026 23:00 - Apr 23, 2026 03:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
    Posted on Mar 13, 2026 - 10:21 EDT

    Messaging Maintenance - Toll Free SMS Apr 28, 2026 05:00-07:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
    Posted on Apr 17, 2026 - 14:20 EDT

    Messaging Maintenance - Toll Free SMS Apr 29, 2026 23:00 - Apr 30, 2026 03:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
    Posted on Mar 13, 2026 - 10:22 EDT

    Messaging Maintenance - Toll Free SMS May 6, 2026 23:00 - May 7, 2026 03:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
    Posted on Apr 16, 2026 - 14:24 EDT

    Messaging Maintenance - Toll Free SMS May 13, 2026 23:00 - May 14, 2026 03:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
    Posted on Apr 16, 2026 - 14:25 EDT

    Messaging Maintenance - Toll Free SMS May 20, 2026 23:00 - May 21, 2026 03:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
    Posted on Apr 16, 2026 - 14:26 EDT

    Messaging Maintenance - Toll Free SMS May 27, 2026 23:00 - May 28, 2026 03:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
    Posted on Apr 16, 2026 - 14:27 EDT
    Apr 17, 2026

    No incidents reported today.

    Apr 16, 2026
    Bandwidth App Incident
    Resolved - This incident has been resolved.
    Apr 16, 21:04 EDT
    Identified - Teams continue work resolve this incident.
    Apr 16, 16:58 EDT
    Monitoring - Bandwidth teams are observing expected and stable App behavior. We will monitor for prolonged stability.
    Apr 16, 14:38 EDT
    Investigating - Bandwidth teams are investigating intermittent service interruptions or connectivity issues for users attempting to access the Bandwidth App platform. Teams are working to restore expected portal behavior.
    Apr 16, 12:29 EDT
    Messaging Maintenance - Toll Free SMS
    Completed - The scheduled maintenance has been completed.
    Apr 16, 03:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Apr 15, 23:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
    Mar 13, 10:20 EDT
    Apr 15, 2026
    Bandwidth App Incident - IP Provisioning
    Resolved - This incident has been resolved.
    Apr 15, 21:28 EDT
    Update - Teams continue work to restore expected portal behavior.
    Apr 15, 17:26 EDT
    Update - Teams continue work to restore expected portal behavior.
    Apr 15, 15:29 EDT
    Investigating - Bandwidth teams are currently investigating an incident on the Bandwidth App where IP self-provisioning requests are resulting an unexpected errors.
    Apr 15, 12:19 EDT
    Bandwidth App Incident - Access
    Resolved - For a brief period of time users of the Bandwidth App may have experienced portal latency or general unavailability of the Bandwidth App. Teams are observing expected portal behavior and consider this incident resolved.
    Apr 15, 17:46 EDT
    10DLC Provisioning Delays
    Resolved - This incident has been resolved.
    Apr 15, 10:52 EDT
    Investigating - Bandwidth teams are investigating a delay in 10DLC Provisioning requests. We are working to restore expected provisioning behavior.
    Apr 15, 10:30 EDT
    SMS Delivery Delays- France
    Resolved - Bandwidth has observed continued stability in SMS delivery to France and is resolving this incident.
    Apr 15, 04:38 EDT
    Monitoring - Bandwidth upstream partner has implemented a fix to recover SMS delivery in France.

    At this time, impairments are fully mitigated and Bandwidth is continuing to monitor to ensure stability.

    We will resolve this incident after we observe continued stability.
    Apr 15, 04:02 EDT
    Investigating - Bandwidth is observing delays in SMS delivery in France. Teams are working to identify this issue an mitgate any impairments.
    Apr 14, 19:58 EDT
    Apr 14, 2026
    Bandwidth App Incident
    Resolved - For a brief period of time the Bandwidth App may have been unavailable for some users. We consider this incident resolved.
    Apr 14, 17:30 EDT
    Bandwidth Help Center - Synthi
    Resolved - This incident has been resolved.
    Apr 14, 09:40 EDT
    Monitoring - Bandwidth is observing expected Synthi behavior. We will monitor for stability.
    Apr 14, 09:24 EDT
    Investigating - Bandwidth teams have identified in incident with our vendor where users may not be able to interact with Synthi as expected. Users may still open support requests via email.
    Apr 14, 07:53 EDT
    Messaging Maintenance - Campaign Provisioning Delays
    Completed - The scheduled maintenance has been completed.
    Apr 14, 08:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Apr 14, 00:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.
    Apr 13, 15:11 EDT
    Apr 13, 2026
    Bandwidth App Incident - Number Purchase
    Resolved - This incident has been resolved.
    Apr 13, 11:55 EDT
    Monitoring - Teams are observing expected portal behaviors and are monitoring for stability.
    Apr 13, 10:00 EDT
    Investigating - Bandwidth teams are investigating a small segment of users of the Bandwidth App who are unable to purchase telephone numbers as expected. Teams are working to restore expected number purchasing behaviors.
    Apr 13, 09:27 EDT
    Messaging Maintenance - MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Apr 13, 06:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Apr 13, 00:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
    Mar 26, 13:15 EDT
    Apr 12, 2026
    Bandwidth App Incident - Number Order Incident
    Resolved - This incident has been resolved.
    Apr 12, 00:40 EDT
    Monitoring - Teams are observing expected portal and inventory behavior. Teams will monitor for stability.
    Apr 11, 22:39 EDT
    Update - We continue to work to restore expected portal behavior.
    Apr 11, 22:13 EDT
    Identified - Bandwidth teams have identified an incident within the Bandwidth App and API where available Number Inventory may not display accurately leading to incomplete number orders. Teams are working to restore expected numbers order and inventory behavior.
    Apr 11, 21:08 EDT
    Apr 11, 2026
    Bandwidth Dashboard Maintenance
    Completed - The scheduled maintenance has been completed.
    Apr 11, 06:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Apr 11, 00:00 EDT
    Scheduled - Bandwidth will be performing maintenance on the Bandwidth Dashboard. During the maintenance, there will be an extended period of time when the Bandwidth Dashboard portal and API will not be inaccessible.

    During this period of inaccessibility, customers will be unable to search inventory, view orders, place orders or perform any other portal/API functions. API calls to the Bandwidth Dashboard will time-out or respond with an error.

    In-flight orders and outbound API callbacks to customers (i.e. order updates, port-out notifications, etc.) will be queued for delivery when the maintenance completes.
    Mar 31, 11:36 EDT
    Apr 10, 2026
    Messaging Maintenance - MMS
    Completed - The scheduled maintenance has been completed.
    Apr 10, 06:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Apr 10, 00:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
    Mar 26, 13:14 EDT
    Apr 9, 2026
    Outbound Calling Incident - Belgium
    Resolved - This incident has been resolved.
    Apr 9, 08:57 EDT
    Monitoring - Teams are observing expected network behavior and will continue to monitor for stability.
    Apr 9, 08:21 EDT
    Identified - Teams have identified an incident impacting outbound calling in Belgium. These calls may not complete as expected.
    Apr 9, 07:51 EDT
    Legacy Global Portal Incident- Auto Top Off
    Resolved - This incident has been resolved.
    Apr 9, 07:47 EDT
    Monitoring - We are observing expected portal behavior and continue to monitor.
    Apr 8, 14:30 EDT
    Identified - Teams have identified the source of this incident, and are working to restore expected portal behavior.
    Apr 8, 14:16 EDT
    Investigating - Bandwidth teams are currently investigating an incident impacting auto top offs via credit card on the legacy global portal. Teams are working to restore expected portal payment behavior.
    Apr 8, 13:00 EDT
    Help Center Ticketing Incident - Email to Ticket
    Resolved - This incident has been resolved.
    Apr 9, 07:14 EDT
    Identified - Bandwidths vendor has identified the sourced of this intermittent incident and are working to restore expected email behavior. While this incident is intermittent in nature, we still encourage customers to open a ticket via our Help Center Portal with the assistance of Synthi.
    Apr 8, 15:29 EDT
    Investigating - Bandwidth teams are observing a vendor incident where email-to-ticket functionality is not generating a ticket as expected. Customers are encouraged to open a ticket via our Help Center Portal with the assistance of Synthi.
    Apr 8, 15:00 EDT
    Messaging Maintenance - Toll Free SMS
    Completed - The scheduled maintenance has been completed.
    Apr 9, 07:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Apr 8, 23:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
    Mar 13, 10:19 EDT
    Apr 8, 2026
    JFK Datacenter Incident
    Resolved - This incident has been resolved.
    Apr 8, 11:36 EDT
    Monitoring - Teams are observing expected network behavior. We will continue to monitor for stability.
    Apr 8, 09:27 EDT
    Investigating - Some customers may experience outbound call failures when routing via our JFK Datacenter. These calls may be retried via ATL. Teams are working to restore expected network connectivity.
    Apr 8, 07:01 EDT
    MMS Failures
    Resolved - This incident has been resolved.
    Apr 8, 06:57 EDT
    Monitoring - For a brief period of time, some MMS messages towards AT&T may have failed to deliver as expected. Teams are observing expected network performance and are monitoring for stability.
    Apr 8, 05:01 EDT
    Messaging Maintenance - MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Apr 8, 06:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Apr 8, 00:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
    Mar 26, 13:13 EDT
    Messaging Maintenance - Toll Free SMS
    Completed - The scheduled maintenance has been completed.
    Apr 8, 05:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Apr 8, 00:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
    Apr 3, 13:00 EDT
    Apr 7, 2026
    Global Data Center Maintenance - China
    Completed - The scheduled maintenance has been completed.
    Apr 7, 18:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Apr 7, 12:02 EDT
    Scheduled - Bandwidth will be performing scheduled maintenance in the China data center.

    As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the China data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Bandwidth advises customers connecting exclusively to the China data center to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
    Mar 24, 10:50 EDT
    Singapore Inbound Calling Incident
    Resolved - This incident has been resolved.
    Apr 7, 17:41 EDT
    Investigating - Teams continue to investigate the incident.
    Apr 7, 17:09 EDT
    Monitoring - Teams are observing expected network performance and are monitoring for stability.
    Apr 7, 15:20 EDT
    Investigating - Bandwidth teams are investigating an incident impacting inbound calling to Singapore based numbers. These calls may fail to complete as expected.
    Apr 7, 14:21 EDT
    Bandwidth App Incident - Campaign Assignment Incident
    Resolved - This incident has been resolved. Impacted telephone numbers have been restored to their campaigns.
    Apr 7, 17:07 EDT
    Update - Teams continue to work to resolve this incident.
    Apr 7, 12:40 EDT
    Identified - Bandwidth teams have identified an incident where numbers were erroneously de-provisioned from their assigned campaigns in the Bandwidth App. Teams are working to restore expected settings and messaging behaviors.
    Apr 7, 09:38 EDT
    Apr 6, 2026
    Bandwidth App - Provisioning Incident
    Resolved - This incident has been resolved.
    Apr 6, 18:50 EDT
    Monitoring - Teams are observing expected App behavior and will monitor for continued stability.
    Apr 6, 15:49 EDT
    Investigating - Bandwidth teams are investigating an incident in the Bandwidth App where number provisioning request are not completing as expected, particularly towards AT&T. These requests may appear as delayed, however will be queued for re-try.
    Apr 6, 15:03 EDT
    Bandwidth App Incident - Location Management
    Resolved - This incident has been resolved.
    Apr 6, 14:09 EDT
    Monitoring - Teams are observing expected Location Management behavior. We will continue to monitor for prolonged stability.
    Apr 6, 11:24 EDT
    Investigating - Bandwidth teams are investigating an incident where updates to, or creation of Locations in the Bandwidth app are encountering an unexpected error. Teams are working to restore expected App behavior.
    Apr 6, 10:49 EDT
    Apr 5, 2026

    No incidents reported.

    Apr 4, 2026

    No incidents reported.

    Apr 3, 2026
    Bandwidth App & Global Portal Incident - Reporting
    Resolved - This incident has been resolved.
    Apr 3, 17:27 EDT
    Update - We are continuing to investigate this issue.
    Apr 3, 16:26 EDT
    Update - We are continuing to investigate this issue.
    Apr 3, 14:53 EDT
    Investigating - Beth teams are investigating an incident where reporting in the Bandwidth app and legacy global portal, particularly EU based CDR reports, are not populating as expected. Teams are working to restore expected reporting behavior.
    Apr 3, 13:11 EDT
    Bulk TN Lookup Functionality Incident
    Resolved - This incident has been resolved.
    Apr 3, 17:25 EDT
    Investigating - Bandwidth teams are investigating an incident where Bulk TN Lookups are not completing as expected.
    Apr 3, 16:27 EDT
    Outbound Calling Incident - Romania
    Resolved - This incident has been resolved.
    Apr 3, 10:29 EDT
    Monitoring - Teams are observing expected network behavior. We are monitoring for continued stability.
    Apr 2, 07:20 EDT
    Investigating - Teams are investigating an outbound calling incident resulting in call failures in Romania based calls.
    Apr 2, 04:41 EDT
    Messaging Maintenance - Toll Free SMS
    Completed - The scheduled maintenance has been completed.
    Apr 3, 10:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Apr 3, 04:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
    Mar 20, 12:41 EDT
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