Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

All Systems Operational
United States Inbound Calling Services Operational
Inbound Calling (SIP) - United States Operational
Toll-Free calling - Inbound (SIP) - United States Operational
REST APIs - HTTP Voice - United States Operational
REST APIs - SIP Voice - United States Operational
BXML - United States Operational
United States Outbound Calling Services Operational
Outbound Calling (SIP) - United States Operational
Toll-Free calling - Outbound (SIP) - United States Operational
REST APIs - HTTP Voice - United States Operational
REST APIs - SIP Voice - United States Operational
BXML - United States Operational
United States V2 Application Add On Services Operational
Call Recording Operational
Transcriptions Operational
Text-to-Speech Operational
CNAM Lookup Operational
United States Messaging Services Operational
SMS Messaging (SMPP) Operational
MMS Messaging (MM4) Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
International Messaging (HTTP) Operational
REST APIs - HTTP SMS Messaging Operational
REST APIs - HTTP MMS Messaging Operational
Toll Free MMS - Inbound Operational
Toll Free MMS - Outbound Operational
International A2P Messaging Operational
International A2P Platform (SMPP) Operational
International A2P Platform (HTTP) Operational
International A2P Messaging Regional Connectivity Operational
Latin America Operational
APAC Operational
Europe Operational
Middle East & Africa Operational
Insights Operational
Messaging Insights Dashboard Operational
Message Log API Operational
Number Management Services Operational
New Number Ordering Operational
Number Porting Operational
Inbound Calling - Caller ID Lookup (CNAM) Operational
Line Feature Management ? Operational
Phone Number Lookup API Operational
Call Assure Operational
9-1-1 Services Operational
9-1-1 Call Routing Service Operational
9-1-1 Provisioning Service Operational
DLR (Dynamic Location Routing) Operational
Direct Network Connection Operational
Network Expansion Service (NES) Operational
Inbound Direct Link Services (DLS) Operational
Outbound Direct Link Services (DLS) Operational
Virtual (cloud) Connection Service Operational
WebRTC Operational
Support Operational
Phone Support Operational
Ticketing Support Operational
Help Center Operational
Portals Operational
Bandwidth App Operational
Application Platform Dashboard Operational
9-1-1 Dashboard Operational
Bandwidth International (fka Voxbone) Portal Operational
Dominican Republic Calling Services Operational
Inbound Calling - Dominican Republic (SIP) Operational
Argentina Calling Services Operational
Inbound Calling- Argentina Operational
Outbound Calling- Argentina Operational
Brazil Calling Services Operational
Inbound Calling- Brazil Operational
Chile Calling Services Operational
Inbound Calling- Chile Operational
Colombia Calling Services Operational
Inbound Calling- Colombia Operational
El Salvador Calling Services Operational
Inbound Calling- El Salvador Operational
Panama Calling Services Operational
Inbound Calling- Panama Operational
Peru Calling Services Operational
Inbound Calling- Peru Operational
Outbound Calling- Peru Operational
Austria Calling Services Operational
Inbound Calling - Austria Operational
Outbound Calling - Austria Operational
Emergency Calling - Austria Operational
Belgium Calling Services Operational
Inbound Calling - Belgium Operational
Outbound Calling - Belgium Operational
Emergency Calling - Belgium Operational
France Calling Services Operational
Inbound Calling - France Operational
Outbound Calling - France Operational
Emergency Calling - France Operational
Germany Calling Services Operational
Inbound Calling - Germany Operational
Outbound Calling - Germany Operational
Emergency Calling - Germany Operational
Luxembourg Calling Services Operational
Inbound Calling - Luxembourg Operational
Outbound Calling - Luxembourg Operational
Emergency Calling - Luxembourg Operational
Netherlands Calling Services Operational
Inbound Calling - Neatherlands Operational
Outbound Calling - Netherlands Operational
Emergency Calling - Netherlands Operational
Switzerland Calling Services Operational
Inbound Calling - Switzerland Operational
Outbound Calling - Switzerland Operational
Emergency Calling - Switzerland Operational
Croatia Calling Services Operational
Inbound Calling - Croatia Operational
Outbound Calling - Croatia Operational
Emergency Calling - Croatia Operational
Greece Calling Services Operational
Inbound Calling - Greece Operational
Outbound Calling - Greece Operational
Emergency Calling - Greece Operational
Italy Calling Services Operational
Inbound Calling - Italy Operational
Outbound Calling - Italy Operational
Emergency Calling - Italy Operational
Malta Calling Services Operational
Inbound Calling - Malta Operational
Portugal Calling Services Operational
Inbound Calling - Portugal Operational
Outbound Calling - Portugal Operational
Emergency Calling - Portugal Operational
Slovenia Calling Services Operational
Inbound Calling - Slovenia Operational
Outbound Calling- Slovenia Operational
Emergency Calling- Slovenia Operational
Spain Calling Services Operational
Inbound Calling - Spain Operational
Outbound Calling - Spain Operational
Emergency Calling - Spain Operational
Bulgaria Calling Services Operational
Inbound Calling - Bulgaria Operational
Outbound Calling - Bulgaria Operational
Emergency Calling - Bulgaria Operational
Georgia Calling Services Operational
Inbound Calling - Georgia Operational
Czech Republic Calling Services Operational
Inbound Calling - Czech Republic Operational
Outbound Calling - Czech Republic Operational
Emergency Calling - Czech Republic Operational
Hungary Calling Services Operational
Inbound Calling - Hungary Operational
Outbound Calling - Hungary Operational
Emergency Calling - Hungary Operational
Poland Calling Services Operational
Inbound Calling - Poland Operational
Outbound Calling - Poland Operational
Emergency Calling - Poland Operational
Romania Calling Services Operational
Inbound Calling - Romania Operational
Outbound Calling - Romania Operational
Emergency Calling - Romania Operational
Slovakia Calling Services Operational
Inbound Calling - Slovakia Operational
Outbound Calling - Slovakia Operational
Emergency Calling - Slovakia Operational
Denmark Calling Services Operational
Inbound Calling - Denmark Operational
Outbound Calling - Denmark Operational
Emergency Calling - Denmark Operational
Estonia Calling Services Operational
Inbound Calling - Estonia Operational
Outbound Calling - Estonia Operational
Emergency Calling - Estonia Operational
Finland Calling Services Operational
Inbound Calling - Finland Operational
Outbound Calling - Finland Operational
Emergency Calling - Finland Operational
Ireland Calling Services Operational
Inbound Calling - Ireland Operational
Outbound Calling - Ireland Operational
Emergency Calling - Ireland Operational
Latvia Calling Services Operational
Inbound Calling - Latvia Operational
Outbound Calling - Latvia Operational
Emergency Calling - Latvia Operational
Lithuania Calling Services Operational
Inbound Calling - Lithuania Operational
Outbound Calling - Lithuania Operational
Emergency Calling - Lithuania Operational
Norway Calling Services Operational
Inbound Calling - Norway Operational
Outbound Calling - Norway Operational
Emergency Calling -Norway Operational
Sweden Calling Services Operational
Inbound Calling - Sweden Operational
Outbound Calling - Sweden Operational
Emergency Calling - Sweden Operational
United Kingdom Calling Services Operational
Inbound Calling - United Kingdom Operational
Outbound Calling - United Kingdom Operational
Emergency Calling - United Kingdom Operational
Canada Calling Services Operational
Inbound Calling - Canada (SIP) Operational
Mexico Calling Services Operational
Inbound Calling - Mexico Operational
Puerto Rico Calling Services Operational
Inbound Calling - Puerto Rico Operational
Outbound Calling - Puerto Rico Operational
Emergency Calling - Puerto Rico Operational
Virgin Islands (U.S.) Calling Services Operational
Inbound Calling - Virgin Islands (U.S.) Operational
Emergency Calling - Virgin Islands (U.S.) Operational
Cyprus Calling Services Operational
Inbound Calling - Cyprus Operational
Outbound Calling - Cyprus Operational
Emergency Calling - Cyprus Operational
Egypt Calling Services Operational
Inbound Calling - Egypt Operational
Israel Calling Services Operational
Inbound Calling - Israel Operational
Outbound Calling - Israel Operational
Emergency Calling - Israel Operational
Jordan Calling Services Operational
Inbound Calling- Jordan Operational
Kenya Calling Services Operational
Inbound Calling- Kenya Operational
Qatar Calling Services Operational
Inbound Calling- Qatar Operational
South Africa Calling Services Operational
Inbound Calling- South Africa Operational
United Arab Emirates Calling Services Operational
Inbound Calling- United Arab Emirates Operational
Australia Calling Services Operational
Inbound Calling- Australia Operational
Outbound Calling- Australia Operational
Emergency Calling- Australia Operational
China Calling Services Operational
Inbound Calling- China Operational
Hong Kong Calling Services Operational
Inbound Calling- Hong Kong Operational
Outbound Calling- Hong Kong Operational
Emergency Calling- Hong Kong Operational
India Calling Services Operational
Inbound Calling- India Operational
Indonesia Calling Services Operational
Inbound Calling- Indonesia Operational
Japan Calling Services Operational
Inbound Calling- Japan Operational
Outbound Calling- Japan Operational
Emergency Calling- Japan Operational
Malaysia Calling Services Operational
Inbound Calling- Malaysia Operational
Philippines Calling Service Operational
Inbound Calling- Philippines Operational
Singapore Calling Services Operational
Inbound Calling- Singapore Operational
Outbound Calling- Singapore Operational
Emergency Calling- Singapore Operational
South Korea Calling Services Operational
Inbound Calling- South Korea Operational
Outbound Calling- South Korea Operational
Thailand Calling Services Operational
Inbound Calling- Thailand Operational
FCC Disaster Information Reporting System (DIRS) Operational
FCC DIRS Activation Status Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Global Data Center Maintenance - Belgium and Germany Feb 16, 2025 21:00 - Feb 17, 2025 00:00 EST
Bandwidth will be performing maintenance in our Belgium and Germany data centers. While all steps are being taken to minimize impact, there will be a brief period during the maintenance when new calls may be lost. Existing calls will not be impacted.
Posted on Feb 06, 2025 - 14:49 EST
Bandwidth will be performing maintenance in our Los Angeles and New York data centers. While all steps are being taken to minimize impact, there will be a brief period during the maintenance when new calls may be lost. Existing calls will not be impacted.
Posted on Feb 06, 2025 - 14:51 EST
Bandwidth will be performing maintenance in our Australia and China data centers. While all steps are being taken to minimize impact, there will be a brief period during the maintenance when new calls may be lost. Existing calls will not be impacted.
Posted on Feb 06, 2025 - 14:53 EST
Global Data Center Maintenance - Belgium Feb 21, 2025 14:00 - Feb 22, 2025 02:00 EST
Bandwidth will be performing scheduled maintenance in the global Belgium data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the global Belgium data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the global Belgium data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
The following services will encounter a brief interruption during the maintenance:
International Number searching, ordering, and porting - Bandwidth App
Messaging - VoxSMS
Legacy Global Portal

Posted on Feb 11, 2025 - 14:30 EST
Bandwidth Dashboard Maintenance Feb 24, 2025 04:00-05:00 EST
Bandwidth will be performing maintenance on the Bandwidth Dashboard. During this maintenance window, the Bandwidth Dashboard portal and API will be momentarily inaccessible.

During the brief period of inaccessibility, customers will be unable to search inventory, view orders, place orders or perform any other portal/API functions. API calls to the Bandwidth Dashboard will time-out with no response.

Outbound API Callbacks to customers (i.e. order updates, port-out notifications, etc.) will be queued for delivery when the maintenance completes.

Posted on Feb 13, 2025 - 09:17 EST
SMS Messaging Maintenance - LAX Feb 25, 2025 00:00-02:00 EST
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.

Posted on Jan 31, 2025 - 10:06 EST
SMS Messaging Maintenance - DFW Feb 27, 2025 00:00-02:00 EST
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.

All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.

Posted on Jan 31, 2025 - 10:08 EST
Messaging Maintenance - SMS Mar 5, 2025 02:00-06:00 EST
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Posted on Jan 21, 2025 - 12:33 EST
Past Incidents
Feb 16, 2025
Resolved - Our partner has advised the outage is resolved and provisioning is functioning as expected at this time. We’re considering this incident resolved.
Feb 16, 08:42 EST
Investigating - We’re currently investigating an outage reported by an industry partner that may be causing provisioning delays for 10DLC campaigns. Relevant teams are engaged and we’ll provide updates as they become available.
Feb 15, 22:55 EST
Feb 15, 2025
Feb 14, 2025
Resolved - We have deployed a fix and confirmed it completed successfully. We're now considering this incident resolved.
Feb 14, 17:25 EST
Update - We’re continuing to work with industry partners on a solution to this issue.
Feb 14, 06:43 EST
Identified - We’ve identified the underlying issue causing the delays. Our teams are working to mitigate and we will provide further updates as the situation develops.
Feb 13, 12:59 EST
Investigating - We’re currently investing delays in campaign provisioning. Relevant teams are engaged and we’ll provide updates as they become available.
Feb 13, 12:36 EST
Resolved - There was an outage with our carrier in Bulgaria between 4:29am and 4:46am ET today, 2/14/25, that affected service. The network has recovered at this time and traffic is working g as expected.
Feb 14, 04:30 EST
Feb 13, 2025
Resolved - There was a disruption of service over a subset of LATAs between 3:42pm and 4:31pm ET today 2:13 that would have impacted inbound and outbound traffic, causing call drops and failures. The issue is mitigated at this time and traffic is functioning as expected.
Feb 13, 15:30 EST
Resolved - We’ve confirmed orders are processing as expected, and we’re considering this incident resolved at this time.
Feb 13, 15:29 EST
Monitoring - A fix has been implemented to process delayed orders. We're currently monitoring for completion. New updates should be processing normally at this time.
Feb 13, 13:22 EST
Identified - We’ve identified an issue causing delays in LIDB order processing. Relevant teams are engaged and we’ll advise once we have further updates.
Feb 13, 12:39 EST
Completed - The scheduled maintenance has been completed.
Feb 13, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 01:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Feb 7, 15:04 EST
Feb 12, 2025
Resolved - We've confirmed stability and we're considering this incident resolved. The outage affected orders that were adding E911 locations. Failed orders can be resubmitted and should process as expected.
Feb 12, 18:35 EST
Monitoring - A fix was implemented for the issue and we’re currently seeing orders complete as expected. We’ll continue to monitor for stability.
Feb 12, 17:45 EST
Investigating - We’re currently investigating an issue with the BW App resulting in E911 orders timing out and not completing. This is only affecting some orders.
Feb 12, 17:11 EST
Feb 11, 2025
Resolved - We're experienced an incident that cause a small amount of failed traffic through ATL between 16:57 and 17:02 ET
2/11/25. We've confirmed stability with the network at this time.

Feb 11, 17:00 EST
Resolved - We've confirmed stability and we're considering this incident resolved.
Feb 11, 14:20 EST
Monitoring - We’ve deployed a fix and traffic has returned to normal. We’re currently monitoring for stability.
Feb 11, 12:52 EST
Identified - We’ve identified the issue and we’re working to deploy a fix. In an edit to the previous update, this issue is only affecting outbound traffic.
Feb 11, 11:50 EST
Investigating - We're currently investigating an incident impacting voice traffic through DFW. Relevant teams are engaged.
Feb 11, 11:31 EST
Completed - The scheduled maintenance has been completed.
Feb 11, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 00:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.
Feb 10, 15:09 EST
Feb 10, 2025
Resolved - We've confirmed stability and we're considering this incident resolved.
Feb 10, 22:02 EST
Monitoring - We've deployed a fix for the issue and We're currently monitoring for stability.
Feb 10, 16:42 EST
Identified - We've identified the issue and we're currently working to deploy a fix.
Feb 10, 16:29 EST
Investigating - We're currently investigating an issue causing some unexpected call behavior through our ATL and DFW datacenters. Relevant teams are engaged and we'll provide further updates as they become available.
Feb 10, 15:57 EST
Resolved - Bandwidth teams have been advised by the impacted vendor of a prolonged complete resolution time and, as such, are closing this incident. A temporary resolution has been implemented to return (4)774 rather than (4)752.

Due to the prolonged complete resolution time given by the vendor, please visit our Known Issues support page for further details.

Feb 10, 11:31 EST
Update - Bandwidth teams are investigating an incident affecting unregistered 10DLC Messaging Traffic. The affected vendor is currently blocking unregistered messaging traffic with error codes (4)750 or (4)752 instead of the expected codes (4)476 or (4)773.

To address this issue, a temporary adjustment has been implemented to return error code (4)774 instead of (4)752.

Feb 9, 20:31 EST
Update - Bandwidth teams are investigating an incident affecting unregistered 10DLC Messaging Traffic. The affected vendor is currently blocking unregistered messaging traffic with error codes (4)750 or (4)752 instead of the expected codes (4)476 or (4)773.

To address this issue, a temporary adjustment has been implemented to return error code (4)774 instead of (4)752.

Feb 9, 09:23 EST
Update - Bandwidth teams are investigating an incident affecting unregistered 10DLC Messaging Traffic. The affected vendor is currently blocking unregistered messaging traffic with error codes (4)750 or (4)752 instead of the expected codes (4)476 or (4)773.

To address this issue, a temporary adjustment has been implemented to return error code (4)774 instead of (4)752.

Feb 8, 22:03 EST
Update - Bandwidth teams are investigating an incident affecting unregistered 10DLC Messaging Traffic. The affected vendor is currently blocking unregistered messaging traffic with error codes (4)750 or (4)752 instead of the expected codes (4)476 or (4)773.

To address this issue, a temporary adjustment has been implemented to return error code (4)774 instead of (4)752.

Feb 8, 11:38 EST
Update - Bandwidth teams continue investigating this incident affecting Unregistered 10DLC Messaging Traffic. The impaired vendor is currently blocking unregistered messaging traffic with error codes (4)750 or (4)752 instead of the expected codes (4)476 or (4)773.


To mitigate this issue, a temporary adjustment has been made to return error code (4)774 instead of (4)752

Feb 7, 15:05 EST
Update - Bandwidth teams continue to investigate this incident impacting Unregistered 10DLC Messaging Traffic. Unregistered messaging traffic is being blocked with error codes (4)750 or (4)752 rather than the expected (4)476 or (4)773 codes.

At this time, a temporary change has been implemented to return (4)774 rather than (4)752.

Feb 7, 07:34 EST
Update - Bandwidth teams continue to investigate this incident impacting Unregistered 10DLC Messaging Traffic. Unregistered messaging traffic is being blocked with error codes (4)750 or (4)752 rather than the expected (4)476 or (4)773 codes.

At this time, a temporary change has been implemented to return (4)774 rather than (4)752.

Feb 6, 17:48 EST
Update - Bandwidth teams continue to investigate this incident impacting Unregistered 10DLC Messaging Traffic. Unregistered messaging traffic is being blocked with error codes (4)750 or (4)752 rather than the expected (4)476 or (4)773 codes.

At this time, a temporary change has been implemented to return (4)774 rather than (4)752.

Feb 6, 10:47 EST
Update - Bandwidth teams continue to investigate this incident impacting Unregistered 10DLC Messaging Traffic. Unregistered messaging traffic is being blocked with error codes (4)750 or (4)752 rather than the expected (4)476 or (4)773 codes.
Feb 6, 07:44 EST
Update - Bandwidth teams continue to investigate this incident impacting Unregistered 10DLC Messaging Traffic. Unregistered messaging traffic is being blocked with error codes (4)750 or (4)752 rather than the expected (4)476 or (4)773 codes.
Feb 5, 17:05 EST
Update - Bandwidth teams continue to investigate this incident impacting Unregistered 10DLC Messaging Traffic. Unregistered messaging traffic is being blocked with error codes (4)750 or (4)752 rather than the expected (4)476 or (4)773 codes.

Teams are actively working with the impaired vendor to restore expected error codes.

Feb 5, 14:07 EST
Update - Bandwidth teams continue to investigate this incident in partnership with the impacted vendor.
Feb 5, 08:27 EST
Update - Bandwidth teams continue to investigate this incident in partnership with the impacted vendor.
Feb 4, 19:25 EST
Update - Bandwidth teams continue to investigate this incident.
Feb 4, 14:18 EST
Update - Bandwidth teams continue to investigate this incident.
Feb 4, 11:53 EST
Investigating - Bandwidth teams have identified an incident impacting Unregistered 10DLC Messaging Traffic. Unregistered messaging traffic is being blocked with error codes (4)750 or (4)752 rather than the expected (4)476 or (4)773 codes. Teams are actively working to ensure the correct error code is provided for Unregistered 10DLC Traffic blocking.

Additional details on 10DLC Registration can be found on our support site.

Feb 4, 09:56 EST
Feb 9, 2025
Feb 8, 2025
Completed - The scheduled maintenance has been completed.
Feb 8, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 11:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Feb 4, 16:20 EST
Resolved - This incident has been resolved.
Feb 8, 11:37 EST
Update - Our Bandwidth teams have been notified by an industry vendor that there are delays in processing 10DLC Campaign Provisioning events. We are actively collaborating with this vendor to ensure timely provisioning resumes as soon as possible.
Feb 7, 15:03 EST
Update - Bandwidth teams have been alerted by an industry vendor that 10DLC Campaign Provisioning events are delayed in processing. Teams are actively working with this vendor to resume timely provisioning.
Feb 7, 11:09 EST
Update - Bandwidth teams have been alerted by an industry vendor that 10DLC Campaign Provisioning events are delayed in processing. Teams are actively working with this vendor to resume timely provisioning.
Feb 7, 07:35 EST
Update - Bandwidth teams have been alerted by an industry vendor that 10DLC Campaign Provisioning events are delayed in processing. Teams are actively working with this vendor to resume timely provisioning.
Feb 6, 17:47 EST
Update - Bandwidth teams have been alerted by an industry vendor that 10DLC Campaign Provisioning events are delayed in processing. Teams are actively working with this vendor to resume timely provisioning.
Feb 6, 14:33 EST
Investigating - Bandwidth teams have been alerted by an industry vendor that 10DLC Campaign Provisioning events are delayed in processing. Teams are actively working with this vendor to resume timely provisioning.
Feb 6, 07:42 EST
Completed - The scheduled maintenance has been completed.
Feb 8, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 01:00 EST
Scheduled - Bandwidth will be performing maintenance on our global calling platform. While Bandwidth is taking necessary steps to minimize impact to calls, there may be a brief disruption to new calls initiated via the internet during the maintenance window. No impact to existing calls is anticipated.
Customers sending and receiving calls via a direct connection will not observe service disruptions.

Jan 23, 09:28 EST
Feb 7, 2025
Resolved - This incident has been resolved.
Feb 7, 15:01 EST
Monitoring - Bandwidth teams are observing the expected portal behavior; teams will monitor for prolonged stability.
Feb 7, 11:21 EST
Investigating - Bandwidth teams are investigating an incident impacting Insights and Reporting on the Global Portal (FKA Voxbone). These reports and insights are not available as expected. Teams are working to restore expected portal behavior.
Feb 7, 11:08 EST
Feb 6, 2025
Feb 5, 2025
Resolved - Bandwidth teams identified and resolved an incident impacting Impact to Streaming and Transcription services. During this brief time, Streaming and Transcription services were not functioning as expected, as of this time both services are operating as expected.
Feb 5, 17:12 EST
Resolved - This incident has been resolved.
Feb 5, 16:36 EST
Investigating - Bandwidth teams have been alerted by an industry vendor that 10DLC Campaign Provisioning events are delayed in processing. Teams are actively working with this vendor to resume timely provisioning.
Feb 5, 15:57 EST
Resolved - This incident has been resolved.
Feb 5, 13:53 EST
Monitoring - Bandwidth teams are observing expected Port Order activation and previously delayed activations complete and activate. Teams will continue to monitor for prolonged stability.
Feb 5, 13:18 EST
Update - Bandwidth teams are investigating vendor incident impacting On and Off Network Port Orders. At this time, Port Orders are delayed in activation.
Feb 5, 12:36 EST
Investigating - Bandwidth teams are investigating vendor incident impacting On and Off Network Port Orders. At this time, Port Orders are delayed in activation.
Feb 5, 11:25 EST
Resolved - This incident has been resolved.
Feb 5, 11:05 EST
Monitoring - Teams are observing expected Inbound MMS behavior and will continue to monitor for prolonged stability.
Feb 5, 07:08 EST
Identified - Teams have identified the source of this incident and are working to restore expected MMS behavior.
Feb 5, 06:42 EST
Investigating - Bandwidth teams are investigating an incident where incorrect media is delivered for inbound MMS messages for a sub-set of destinations.
Feb 5, 01:22 EST
Completed - The scheduled maintenance has been completed.
Feb 5, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 00:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.
Feb 4, 16:18 EST
Feb 4, 2025
Completed - The scheduled maintenance has been completed.
Feb 4, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 23:00 EST
Scheduled - Bandwidth will be performing scheduled maintenance on our messaging platform in the global Belgium data center. While all steps have been taken to minimize messaging impact, the following service may encounter a brief interruption during the maintenance:
Messaging - VoxSMS - multi-segment inbound SMS

Jan 22, 08:07 EST
Feb 3, 2025
Completed - The scheduled maintenance has been completed.
Feb 3, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 00:00 EST
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.
Jan 31, 09:59 EST
Feb 2, 2025

No incidents reported.