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Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

    • All Systems Operational
    United States Inbound Calling Services Operational
    Inbound Calling (SIP) - United States Operational
    Toll-Free calling - Inbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Operational
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    United States Outbound Calling Services Operational
    Outbound Calling (SIP) - United States Operational
    Toll-Free calling - Outbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Operational
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    United States V2 Application Add On Services Operational
    Call Recording Operational
    Transcriptions Operational
    Text-to-Speech Operational
    CNAM Lookup Operational
    United States Messaging Services Operational
    SMS Messaging (SMPP) Operational
    MMS Messaging (MM4) Operational
    Toll-Free SMS - Inbound Operational
    Toll-Free SMS - Outbound Operational
    International Messaging (HTTP) Operational
    REST APIs - HTTP SMS Messaging Operational
    REST APIs - HTTP MMS Messaging Operational
    Toll Free MMS - Inbound Operational
    Toll Free MMS - Outbound Operational
    International A2P Messaging Operational
    International A2P Platform (SMPP) Operational
    International A2P Platform (HTTP) Operational
    International A2P Messaging Regional Connectivity Operational
    Latin America Operational
    APAC Operational
    Europe Operational
    Middle East & Africa Operational
    Insights Operational
    Messaging Insights Dashboard Operational
    Message Log API Operational
    Number Management Services Operational
    New Number Ordering Operational
    Number Porting Operational
    Inbound Calling - Caller ID Lookup (CNAM) Operational
    Line Feature Management ? Operational
    Phone Number Lookup API Operational
    Call Assure Operational
    9-1-1 Services Operational
    9-1-1 Call Routing Service Operational
    9-1-1 Provisioning Service Operational
    DLR (Dynamic Location Routing) Operational
    Direct Network Connection Operational
    Network Expansion Service (NES) Operational
    Inbound Direct Link Services (DLS) Operational
    Outbound Direct Link Services (DLS) Operational
    Virtual (cloud) Connection Service Operational
    WebRTC Operational
    United States Local Market Status ? Operational
    120 - Portland, ME Operational
    122 - Manchester, NH Operational
    124 - Burlington, VT Operational
    126 - Springfield, MA Operational
    128 - Cambridge, MA Operational
    130 - Providence, RI Operational
    132 - New York City, NY Operational
    133 - Poughkeepsie, NY Operational
    134 - Albany, NY Operational
    136 - Syracuse, NY Operational
    138 - Binghamton, NY Operational
    140 - Buffalo, NY Operational
    220 - Pleasantville, NJ Operational
    222 - Camden, NJ Operational
    224 - Newark, NJ Operational
    226 - Harrisburg, PA Operational
    228 - Philadelphia, PA Operational
    230 - Altoona, PA Operational
    232 - Scranton, PA Operational
    234 - Pittsburgh, PA Operational
    236 - Washington, DC Operational
    238 - Baltimore, MD Operational
    240 - Frederick, MD Operational
    244 - Roanoke, VA Operational
    246 - Culpeper, VA Operational
    248 - Richmond, VA Operational
    250 - Lynchburg, VA Operational
    252 - Norfolk, VA Operational
    254 - Charleston, WV Operational
    256 - Clarksburg, WV Operational
    320 - Cleveland, OH Operational
    322 - Youngstown, OH Operational
    324 - Worthington, OH Operational
    325 - Akron, OH Operational
    326 - Toledo, OH Operational
    328 - Dayton, OH Operational
    330 - Evansville, IN Operational
    332 - South Bend, IN Operational
    334 - Fort Wayne, IN Operational
    336 - Indianapolis, IN Operational
    338 - Bloomington, IN Operational
    340 - Southfield, MI Operational
    342 - Marquette, MI Operational
    344 - Saginaw, MI Operational
    348 - Grand Rapids, MI Operational
    350 - Appleton, WI Operational
    354 - Madison, WI Operational
    356 - Milwaukee, WI Operational
    358 - Chicago, IL Operational
    368 - Peoria, IL Operational
    420 - Asheville, NC Operational
    422 - Charlotte, NC Operational
    424 - Greensboro, NC Operational
    426 - Raleigh, NC Operational
    428 - Wilmington, NC Operational
    430 - Greenville, SC Operational
    432 - Myrtle Beach, SC Operational
    434 - Columbia, SC Operational
    436 - Charleston, SC Operational
    438 - Atlanta, GA Operational
    440 - Savannah, GA Operational
    442 - Augusta, GA Operational
    446 - Macon, GA Operational
    448 - Pensacola, FL Operational
    452 - Jacksonville, FL Operational
    454 - Gainesville, FL Operational
    458 - Orlando, FL Operational
    460 - Miami, FL Operational
    462 - Louisville, KY Operational
    468 - Memphis, TN Operational
    470 - Nashville, TN Operational
    472 - Chattanooga, TN Operational
    474 - Knoxville, TN Operational
    476 - Birmingham, AL Operational
    477 - Huntsville, AL Operational
    478 - Montgomery, AL Operational
    480 - Mobile, AL Operational
    482 - Jackson, MS Operational
    486 - Shreveport, LA Operational
    488 - Lake Charles, LA Operational
    490 - New Orleans, LA Operational
    492 - Baton Rouge, LA Operational
    520 - St. Louis, MO Operational
    522 - Springfield, MO Operational
    524 - Kansas City, MO Operational
    526 - Fort Smith, AR Operational
    528 - Little Rock, AR Operational
    532 - Wichita, KS Operational
    534 - Topeka, KS Operational
    536 - Oklahoma City, OK Operational
    538 - Tulsa, OK Operational
    540 - El Paso, TX Operational
    542 - Midland, TX Operational
    544 - Lubbock, TX Operational
    546 - Amarillo, TX Operational
    548 - Wichita Falls, TX Operational
    550 - Abilene, TX Operational
    552 - Dallas, TX Operational
    554 - Longview, TX Operational
    556 - Waco, TX Operational
    558 - Austin, TX Operational
    560 - Houston, TX Operational
    562 - Beaumont, TX Operational
    564 - Corpus Christi, TX Operational
    566 - San Antonio, TX Operational
    568 - Harlingen, TX Operational
    620 - Rochester, MN Operational
    624 - Duluth, MN Operational
    626 - St. Cloud, MN Operational
    628 - Minneapolis, MN Operational
    632 - Des Moines, IA Operational
    634 - Davenport, IA Operational
    635 - Cedar Rapids, IA Operational
    636 - Fargo, ND Operational
    640 - Sioux Falls, SD Operational
    644 - Omaha, NE Operational
    646 - Grand Island, NE Operational
    650 - Billings, MT Operational
    652 - Boise, ID Operational
    654 - Cheyenne, WY Operational
    656 - Denver, CO Operational
    658 - Colorado Springs, CO Operational
    660 - Salt Lake City, UT Operational
    664 - Albuquerque, NM Operational
    666 - Phoenix, AZ Operational
    668 - Tucson, AZ Operational
    670 - Eugene, OR Operational
    672 - Portland, OR Operational
    674 - Seattle, WA Operational
    676 - Spokane, WA Operational
    720 - Reno, NV Operational
    721 - Las Vegas, NV Operational
    722 - San Francisco, CA Operational
    724 - Chico, CA Operational
    726 - Sacramento, CA Operational
    728 - Fresno, CA Operational
    730 - Los Angeles, CA Operational
    732 - San Diego, CA Operational
    734 - Bakersfield, CA Operational
    736 - Monterey, CA Operational
    738 - Stockton, CA Operational
    740 - San Luis Obispo, CA Operational
    920 - New Haven, CT Operational
    922 - Cincinnati, OH Operational
    923 - Mansfield, OH Operational
    924 - Erie, PA Operational
    927 - Harrisonburg, VA Operational
    928 - Charlottesville, VA Operational
    939 - Fort Myers/Naples, FL Operational
    949 - Fayetteville, NC Operational
    951 - Rocky Mount, NC Operational
    952 - Tampa, FL Operational
    953 - Tallahassee, FL Operational
    956 - Johnson City, TN Operational
    958 - Lincoln, NE Operational
    973 - Palm Springs, CA Operational
    974 - Rochester, NY Operational
    Support Operational
    Phone Support Operational
    Ticketing Support Operational
    Help Center Operational
    Portals Operational
    Bandwidth Dashboard Operational
    Application Platform Dashboard Operational
    9-1-1 Dashboard Operational
    Bandwidth International (fka Voxbone) Portal Operational
    Dominican Republic Calling Services Operational
    Inbound Calling - Dominican Republic (SIP) Operational
    Argentina Calling Services Operational
    Inbound Calling- Argentina Operational
    Outbound Calling- Argentina Operational
    Brazil Calling Services Operational
    Inbound Calling- Brazil Operational
    Chile Calling Services Operational
    Inbound Calling- Chile Operational
    Colombia Calling Services Operational
    Inbound Calling- Colombia Operational
    El Salvador Calling Services Operational
    Inbound Calling- El Salvador Operational
    Panama Calling Services Operational
    Inbound Calling- Panama Operational
    Peru Calling Services Operational
    Inbound Calling- Peru Operational
    Outbound Calling- Peru Operational
    Austria Calling Services Operational
    Inbound Calling - Austria Operational
    Outbound Calling - Austria Operational
    Emergency Calling - Austria Operational
    Belgium Calling Services Operational
    Inbound Calling - Belgium Operational
    Outbound Calling - Belgium Operational
    Emergency Calling - Belgium Operational
    France Calling Services Operational
    Inbound Calling - France Operational
    Outbound Calling - France Operational
    Emergency Calling - France Operational
    Germany Calling Services Operational
    Inbound Calling - Germany Operational
    Outbound Calling - Germany Operational
    Emergency Calling - Germany Operational
    Luxembourg Calling Services Operational
    Inbound Calling - Luxembourg Operational
    Outbound Calling - Luxembourg Operational
    Emergency Calling - Luxembourg Operational
    Netherlands Calling Services Operational
    Inbound Calling - Neatherlands Operational
    Outbound Calling - Netherlands Operational
    Emergency Calling - Netherlands Operational
    Switzerland Calling Services Operational
    Inbound Calling - Switzerland Operational
    Outbound Calling - Switzerland Operational
    Emergency Calling - Switzerland Operational
    Croatia Calling Services Operational
    Inbound Calling - Croatia Operational
    Outbound Calling - Croatia Operational
    Emergency Calling - Croatia Operational
    Greece Calling Services Operational
    Inbound Calling - Greece Operational
    Outbound Calling - Greece Operational
    Emergency Calling - Greece Operational
    Italy Calling Services Operational
    Inbound Calling - Italy Operational
    Outbound Calling - Italy Operational
    Emergency Calling - Italy Operational
    Malta Calling Services Operational
    Inbound Calling - Malta Operational
    Portugal Calling Services Operational
    Inbound Calling - Portugal Operational
    Outbound Calling - Portugal Operational
    Emergency Calling - Portugal Operational
    Slovenia Calling Services Operational
    Inbound Calling - Slovenia Operational
    Outbound Calling- Slovenia Operational
    Emergency Calling- Slovenia Operational
    Spain Calling Services Operational
    Inbound Calling - Spain Operational
    Outbound Calling - Spain Operational
    Emergency Calling - Spain Operational
    Bulgaria Calling Services Operational
    Inbound Calling - Bulgaria Operational
    Outbound Calling - Bulgaria Operational
    Emergency Calling - Bulgaria Operational
    Georgia Calling Services Operational
    Inbound Calling - Georgia Operational
    Czech Republic Calling Services Operational
    Inbound Calling - Czech Republic Operational
    Outbound Calling - Czech Republic Operational
    Emergency Calling - Czech Republic Operational
    Hungary Calling Services Operational
    Inbound Calling - Hungary Operational
    Outbound Calling - Hungary Operational
    Emergency Calling - Hungary Operational
    Poland Calling Services Operational
    Inbound Calling - Poland Operational
    Outbound Calling - Poland Operational
    Emergency Calling - Poland Operational
    Romania Calling Services Operational
    Inbound Calling - Romania Operational
    Outbound Calling - Romania Operational
    Emergency Calling - Romania Operational
    Slovakia Calling Services Operational
    Inbound Calling - Slovakia Operational
    Outbound Calling - Slovakia Operational
    Emergency Calling - Slovakia Operational
    Denmark Calling Services Operational
    Inbound Calling - Denmark Operational
    Outbound Calling - Denmark Operational
    Emergency Calling - Denmark Operational
    Estonia Calling Services Operational
    Inbound Calling - Estonia Operational
    Outbound Calling - Estonia Operational
    Emergency Calling - Estonia Operational
    Finland Calling Services Operational
    Inbound Calling - Finland Operational
    Outbound Calling - Finland Operational
    Emergency Calling - Finland Operational
    Ireland Calling Services Operational
    Inbound Calling - Ireland Operational
    Outbound Calling - Ireland Operational
    Emergency Calling - Ireland Operational
    Latvia Calling Services Operational
    Inbound Calling - Latvia Operational
    Outbound Calling - Latvia Operational
    Emergency Calling - Latvia Operational
    Lithuania Calling Services Operational
    Inbound Calling - Lithuania Operational
    Outbound Calling - Lithuania Operational
    Emergency Calling - Lithuania Operational
    Norway Calling Services Operational
    Inbound Calling - Norway Operational
    Outbound Calling - Norway Operational
    Emergency Calling -Norway Operational
    Sweden Calling Services Operational
    Inbound Calling - Sweden Operational
    Outbound Calling - Sweden Operational
    Emergency Calling - Sweden Operational
    United Kingdom Calling Services Operational
    Inbound Calling - United Kingdom Operational
    Outbound Calling - United Kingdom Operational
    Emergency Calling - United Kingdom Operational
    Canada Calling Services Operational
    Inbound Calling - Canada (SIP) Operational
    Mexico Calling Services Operational
    Inbound Calling - Mexico Operational
    Puerto Rico Calling Services Operational
    Inbound Calling - Puerto Rico Operational
    Outbound Calling - Puerto Rico Operational
    Emergency Calling - Puerto Rico Operational
    Virgin Islands (U.S.) Calling Services Operational
    Inbound Calling - Virgin Islands (U.S.) Operational
    Emergency Calling - Virgin Islands (U.S.) Operational
    Cyprus Calling Services Operational
    Inbound Calling - Cyprus Operational
    Outbound Calling - Cyprus Operational
    Emergency Calling - Cyprus Operational
    Egypt Calling Services Operational
    Inbound Calling - Egypt Operational
    Israel Calling Services Operational
    Inbound Calling - Israel Operational
    Outbound Calling - Israel Operational
    Emergency Calling - Israel Operational
    Jordan Calling Services Operational
    Inbound Calling- Jordan Operational
    Kenya Calling Services Operational
    Inbound Calling- Kenya Operational
    Qatar Calling Services Operational
    Inbound Calling- Qatar Operational
    South Africa Calling Services Operational
    Inbound Calling- South Africa Operational
    United Arab Emirates Calling Services Operational
    Inbound Calling- United Arab Emirates Operational
    Australia Calling Services Operational
    Inbound Calling- Australia Operational
    Outbound Calling- Australia Operational
    Emergency Calling- Australia Operational
    China Calling Services Operational
    Inbound Calling- China Operational
    Hong Kong Calling Services Operational
    Inbound Calling- Hong Kong Operational
    Outbound Calling- Hong Kong Operational
    Emergency Calling- Hong Kong Operational
    India Calling Services Operational
    Inbound Calling- India Operational
    Indonesia Calling Services Operational
    Inbound Calling- Indonesia Operational
    Japan Calling Services Operational
    Inbound Calling- Japan Operational
    Outbound Calling- Japan Operational
    Emergency Calling- Japan Operational
    Malaysia Calling Services Operational
    Inbound Calling- Malaysia Operational
    Philippines Calling Service Operational
    Inbound Calling- Philippines Operational
    Singapore Calling Services Operational
    Inbound Calling- Singapore Operational
    Outbound Calling- Singapore Operational
    Emergency Calling- Singapore Operational
    South Korea Calling Services Operational
    Inbound Calling- South Korea Operational
    Outbound Calling- South Korea Operational
    Thailand Calling Services Operational
    Inbound Calling- Thailand Operational
    Operational
    Degraded Performance
    Partial Outage
    Major Outage
    Maintenance
    Scheduled Maintenance
    Messaging Maintenance - SMS Feb 8, 2023 00:00-05:00 EST
    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Posted on Feb 07, 2023 - 15:01 EST
    Local Market Maintenance - Multiple Markets Feb 8, 2023 00:00-07:00 EST
    Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

    338 - Bloomington, IN
    344 - Saginaw, MI
    477 - Huntsville, AL
    522 - Springfield, MO
    922 - Cincinnati, OH

    We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
    Posted on Feb 07, 2023 - 14:50 EST
    Global Data Center Maintenance - Los Angeles & New York Feb 8, 2023 03:00-07:00 EST
    Bandwidth will be performing scheduled maintenance in the Global Los Angeles and New York data centers to update voice software.

    As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Global Los Angeles and New York data centers, redirecting traffic to geo-redundant global data centers. As a result, while voice services will be uninterrupted for the duration of the maintenance, customers may observe their traffic being routed to/from them through our geo-redundant global data centers.
    Posted on Feb 07, 2023 - 10:30 EST
    Messaging Maintenance - Toll-Free MMS/SMS Feb 8, 2023 23:00 - Feb 9, 2023 03:00 EST
    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Posted on Feb 07, 2023 - 15:03 EST
    Messaging Maintenance - SMS & Toll Free SMS Feb 9, 2023 00:00-02:00 EST
    Bandwidth will be performing maintenance alongside our messaging vendor to migrate a portion of messaging traffic. While all steps are being taken to minimize impact, there will be a moment during the maintenance where inbound messages will not be delivered.
    Posted on Jan 24, 2023 - 17:18 EST
    Global Data Center Maintenance - Germany & Belgium Feb 9, 2023 02:00-07:00 EST
    Bandwidth will be performing scheduled maintenance in the Germany & Belgium data centers to update voice software.

    As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Germany & Belgium data centers, redirecting traffic to geo-redundant global data centers. As a result, while voice services will be uninterrupted for the duration of the maintenance, customers may observe their traffic being routed to/from them through our geo-redundant global data centers.
    Posted on Feb 07, 2023 - 12:57 EST
    Messaging Maintenance (V2 SMS) Feb 17, 2023 00:00-01:00 EST
    Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
    Posted on Feb 06, 2023 - 14:13 EST
    MMS Messaging Maintenance - DFW Feb 21, 2023 00:00-02:00 EST
    Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in MMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.

    All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

    For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
    Posted on Feb 07, 2023 - 10:19 EST
    Global Portal & API Maintenance Feb 21, 2023 23:00 - Feb 22, 2023 00:00 EST
    Bandwidth will be performing maintenance on the Global Portal & API. While all steps are being taken to reduce impact to services, users may experience intermittent delays and disruption of global portal and API services for the duration of the maintenance:
    Posted on Feb 07, 2023 - 13:47 EST
    Past Incidents
    Feb 7, 2023
    Global Data Center Maintenance - Australia
    Completed - The scheduled maintenance has been completed.
    Feb 7, 10:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Feb 7, 08:00 EST
    Scheduled - Bandwidth will be performing scheduled maintenance in the Australia data center to relocate physical network equipment.

    As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Australia data center, redirecting traffic to geo-redundant global data centers. As a result, while voice services will be uninterrupted for the duration of the maintenance, customers may observe their traffic being routed to/from them through our geo-redundant global data centers.
    Feb 6, 15:43 EST
    Bandwidth Local Market Impairment Lata 350 - Appleton, WI
    Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

    Start Time: 02/07/2023 04:16 AM ET
    Stop Time: 02/07/2023 06:03 AM ET
    Feb 7, 09:23 EST
    Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
    Feb 7, 07:34 EST
    Update - We are continuing to work on a fix for this issue.
    Feb 7, 04:29 EST
    Identified - We are experiencing a transport issue on the Bandwidth network affecting a small portion of your inbound origination service only.

    We are currently working with our carrier for resolution.
    Feb 7, 04:27 EST
    Local Market Maintenance - 522 - Springfield, MO
    Completed - The scheduled maintenance has been completed.
    Feb 7, 06:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Feb 7, 01:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following market for the duration of the maintenance:

    522 - Springfield, MO

    We do not anticipate any service disruption to outbound calling during this maintenance.
    Feb 6, 14:12 EST
    Messaging Maintenance - SMS & Toll Free SMS
    Completed - The scheduled maintenance has been completed.
    Feb 7, 02:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Feb 7, 00:00 EST
    Scheduled - Bandwidth will be performing maintenance alongside our messaging vendor to migrate a portion of messaging traffic. While all steps are being taken to minimize impact, there will be a moment during the maintenance where inbound messages will not be delivered.
    Jan 24, 17:16 EST
    Feb 6, 2023
    Local Market Maintenance - Multiple Markets
    Completed - The scheduled maintenance has been completed.
    Feb 6, 07:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Feb 6, 01:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

    344 - Saginaw, MI
    522 - Springfield, MO

    We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
    Feb 3, 14:33 EST
    Feb 5, 2023
    Bandwidth Local Market Impairment - 350 - Appleton, WI
    Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

    Start Time: 02/03/2023 02:46 ET
    Stop Time: 02/04/2023 03:22 ET
    Feb 5, 05:26 EST
    Update - Update: A fix has been implemented and we are monitoring the results
    Feb 5, 04:01 EST
    Update - Update: A fix has been implemented and we are monitoring the results
    Feb 5, 00:03 EST
    Update - Update: A fix has been implemented and we are monitoring the results
    Feb 4, 20:27 EST
    Monitoring - A fix has been implemented and we are monitoring the results
    Feb 4, 16:04 EST
    Update - Update: We are currently working with our carrier for resolution.
    Feb 4, 12:16 EST
    Update - Update: We are currently working with our carrier for resolution.
    Feb 4, 07:19 EST
    Update - Update:We are currently working with our carrier for resolution.
    Feb 4, 03:21 EST
    Identified - Update: We are currently working with our carrier for resolution.
    Feb 3, 23:17 EST
    Update - We are currently working with our carrier for resolution.
    Feb 3, 19:21 EST
    Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

    We are currently working with our carrier for resolution.
    Feb 3, 15:21 EST
    Bandwidth Local Market Impairment - 923 - Mansfield OH
    Resolved - Final: Our carrier has completed all necessary repairs (fiber cut/equipment failure) and Bandwidth can confirm all services are restored. This incident is being resolved.

    Start Time: 02/03/2023 12:22 ET
    Stop Time: 02/04/2023 12:31 ET
    Feb 5, 05:20 EST
    Update - Update: A fix has been implemented and we are monitoring the results
    Feb 5, 04:00 EST
    Update - Update: A fix has been implemented and we are monitoring the results
    Feb 5, 00:04 EST
    Update - Update: A fix has been implemented and we are monitoring the results
    Feb 4, 20:26 EST
    Monitoring - A fix has been implemented and we are monitoring the results
    Feb 4, 16:04 EST
    Update - Update:Our carrier is continuing to isolate the cause of this incident.
    Feb 4, 11:53 EST
    Update - Update:Our carrier is continuing to isolate the cause of this incident.
    Feb 4, 10:36 EST
    Update - Update:Our carrier is continuing to isolate the cause of this incident.
    Feb 4, 05:55 EST
    Update - Update: Our carrier is continuing to isolate the cause of this incident.
    Feb 4, 01:57 EST
    Identified - Update: Our carrier is continuing to isolate the cause of this incident.
    Feb 3, 21:55 EST
    Update - Our carrier is continuing to isolate the cause of this incident.
    Feb 3, 17:55 EST
    Update - Update: Our carrier is continuing to isolate the cause of this incident.
    Feb 3, 13:55 EST
    Update - Update: Our carrier is continuing to isolate the cause of this incident.
    Feb 3, 09:53 EST
    Update - We are experiencing an issue on the Bandwidth network affecting a small portion of local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

    We are currently working with our carrier for resolution.
    Feb 3, 05:08 EST
    Investigating - We are experiencing an issue on the Bandwidth network affecting a small portion of local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

    We are currently working with our carrier for resolution.
    Feb 3, 01:06 EST
    Feb 4, 2023
    Feb 3, 2023
    Local Market Maintenance - Multiple Markets
    Completed - The scheduled maintenance has been completed.
    Feb 3, 06:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Feb 3, 00:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

    254 - Charleston, WV
    256 - Clarksburg, WV
    334 - Fort Wayne, IN
    338 - Bloomington, IN
    344 - Saginaw, MI
    522 - Springfield, MO
    923 - Mansfield, OH
    927 - Harrisonburg, VA

    We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
    Feb 2, 14:13 EST
    Bandwidth International Market Impairment - Poland
    Resolved - Final: The network impairment in Poland with our carrier affecting voice traffic has been resolved and normal traffic patterns have resumed.

    Start Time: 2/2/2023 at 10:13 GMT
    Stop Time: 3/2/2023 at 9:34 GMT
    Feb 3, 04:55 EST
    Update - We are investigating a network impairment in Poland with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
    Feb 3, 01:19 EST
    Update - We are investigating a network impairment in Poland with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
    Feb 2, 21:05 EST
    Investigating - We are investigating a network impairment in Poland with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
    Feb 2, 17:21 EST
    Messaging Maintenance - SMS & Toll Free SMS
    Completed - The scheduled maintenance has been completed.
    Feb 3, 02:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Feb 3, 00:01 EST
    Scheduled - Bandwidth will be performing maintenance alongside our messaging vendor to migrate a portion of messaging traffic. While all steps are being taken to minimize impact, there will be a moment during the maintenance where inbound messages will not be delivered.
    Jan 24, 17:13 EST
    Messaging Maintenance (V2 SMS)
    Completed - The scheduled maintenance has been completed.
    Feb 3, 01:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Feb 3, 00:01 EST
    Scheduled - Bandwidth will be performing maintenance on the V2 SMS messaging platform. There will be no impact to the delivery of messages during the window, however, customers may not receive delivery receipts for messages for a brief portion of the maintenance.
    Jan 23, 14:57 EST
    Feb 2, 2023
    UK Mobile - Inbound SMS Failures
    Resolved - For a brief period of time, some SMS messages toward UK mobiles did not complete as expected and failed to deliver as expected. At this time, all messaging network behavior is operational.

    Start : 2 Feb 2023 at 15:52 GMT
    End : 2 Feb 2023 at 16:40 GMT
    Feb 2, 12:59 EST
    Bandwidth Local Market Impairment - 350 - Appleton, WI
    Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored.
    This incident is being resolved.

    Start Time: 02/02/2023 08:05 GMT

    Stop Time: 02/02/2023 08:28 GMT
    Feb 2, 09:29 EST
    Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
    Feb 2, 07:54 EST
    Update - We are continuing to work on a fix for this issue.
    Feb 2, 03:39 EST
    Identified - We are experiencing a transport issue on the Bandwidth network affecting a small portion of your inbound origination service only.

    We are currently working with our carrier for resolution.
    Feb 2, 03:38 EST
    Local Market Maintenance - Multiple Markets
    Completed - The scheduled maintenance has been completed.
    Feb 2, 06:02 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Feb 2, 00:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

    338 - Bloomington, IN
    620 - Rochester, MN
    636 - Fargo, ND

    We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
    Feb 1, 14:22 EST
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Feb 2, 03:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Feb 1, 23:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Jan 31, 15:21 EST
    Feb 1, 2023
    Global Voice Maintenance - Singapore
    Completed - The scheduled maintenance has been completed.
    Feb 1, 17:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Feb 1, 11:00 EST
    Scheduled - Bandwidth will be performing scheduled maintenance on our voice infrastructure in Singapore.
    While Bandwidth is taking necessary steps to minimize impact to calls sent through Singapore, there may be a brief disruption to new calls initiated during the maintenance window.
    No impact to existing calls is anticipated.
    Jan 10, 09:30 EST
    Messaging Maintenance - MMS
    Completed - The scheduled maintenance has been completed.
    Feb 1, 06:31 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Feb 1, 04:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
    Jan 31, 15:22 EST
    Local Market Maintenance - Multiple Markets
    Completed - The scheduled maintenance has been completed.
    Feb 1, 06:01 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Feb 1, 00:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

    338 - Bloomington, IN
    620 - Rochester, MN
    636 - Fargo, ND

    We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
    Jan 31, 15:15 EST
    Jan 31, 2023
    Intermittent Failures with TN Lookup Service
    Resolved - At this time we are able to confirm this issue has been resolved.
    Jan 31, 17:02 EST
    Investigating - We're currently investigating intermittent failures with the TN Lookup API service.
    Jan 31, 15:21 EST
    Calls Failures | Croatia
    Resolved - This incident has been resolved.
    Jan 31, 15:19 EST
    Monitoring - Bandwidth teams are monitoring network stability in Croatia. For a brief moment, calls failed to complete for Croatia destinations or Croatin TNs.
    Jan 31, 14:20 EST
    Off Net Port Activation Delays | US and Canada
    Resolved - This incident has been resolved.
    Jan 31, 14:14 EST
    Monitoring - Bandwidth has been advised by this vendor that activations have been restored. We continue to monitor for ongoing stability.
    Jan 31, 12:39 EST
    Investigating - Bandwidth teams are investigating an incident impacting off-net Port Activation Delays. Ports may not active when triggered or appear to be activated but not provisioned as expected. Teams are engaging with this vendor to restore timely activations.
    Jan 31, 12:31 EST
    Jan 30, 2023
    Bandwidth International Market Impairment - United Kingdom - Mobile
    Resolved - Final: Mobile voice traffic in United Kingdom has been restored.

    Start Time: 11:36 GMT
    Stop Time: 12:33 GMT
    Jan 30, 07:49 EST
    Investigating - We are investigating a network impairment in United Kingdom with our carrier affecting Mobile voice traffic. We are currently working with our carrier for resolution.
    Jan 30, 07:04 EST
    Local Market Maintenance - Multiple Markets
    Completed - The scheduled maintenance has been completed.
    Jan 30, 06:01 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jan 30, 01:01 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

    620 - Rochester, MN
    636 - Fargo, ND

    We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
    Jan 26, 14:35 EST
    Jan 29, 2023
    Messaging Maintenance - MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Jan 29, 08:02 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jan 29, 01:02 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
    Jan 26, 14:37 EST
    Jan 28, 2023

    No incidents reported.

    Jan 27, 2023
    PidFlo Provisioning Incident
    Resolved - For a brief period PidFlo Address provisioning would not have completed as expected. Bandwidth teams have resolved the incident. Failed provisioning request can be retried at any time.
    Jan 27, 17:14 EST
    Local Market Maintenance - Multiple Markets
    Completed - The scheduled maintenance has been completed.
    Jan 27, 06:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jan 27, 01:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

    620 - Rochester, MN
    636 - Fargo, ND

    We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
    Jan 26, 14:33 EST
    Jan 26, 2023
    Bandwidth Dashboard, New Number Provisioning Incident
    Resolved - During this incident, newly purchased numbers may not have been fully provisioned for messaging capabilities. Bandwidth Teams have resolved this incident with messaged and provisioned functions process as expected.
    Jan 26, 22:40 EST
    Bandwidth Local Market Impairment - Lata 256 - Clarksburg, WV
    Resolved - Our carrier has completed all necessary repairs for the equipment failure and Bandwidth can confirm all services are restored. This incident is being resolved.

    Start Time: 01/26/2023 10:28 ET

    Stop Time: 01/26/2023 11:17 ET
    Jan 26, 15:04 EST
    Investigating - We are experiencing an issue on the Bandwidth network affecting a small portion of local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

    We are currently working with our carrier for resolution.
    Jan 26, 10:49 EST
    Bandwidth Local Market Impairment - 550 - Abilene, TX
    Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored.
    This incident is being resolved.

    Start Time: 01/25/2023 18:26 GMT

    Stop Time: 01/26/2023 07:24 GMT
    Jan 26, 13:56 EST
    Update - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
    Jan 26, 09:52 EST
    Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
    Jan 26, 05:12 EST
    Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
    Jan 26, 01:11 EST
    Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
    Jan 25, 19:48 EST
    Update - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

    We are currently working with our carrier for resolution.
    Jan 25, 13:48 EST
    Investigating - We are currently investigating this issue.
    Jan 25, 13:47 EST
    Local Market Maintenance - Multiple Markets
    Completed - The scheduled maintenance has been completed.
    Jan 26, 04:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jan 25, 21:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

    338 - Bloomington, IN
    620 - Rochester, MN
    636 - Fargo, ND
    922 - Cincinnati, OH

    We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
    Jan 25, 15:27 EST
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Jan 26, 03:01 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jan 25, 23:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Jan 25, 15:22 EST
    Jan 25, 2023
    Global Voice Maintenance - Singapore
    Completed - The scheduled maintenance has been completed.
    Jan 25, 17:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jan 25, 11:00 EST
    Scheduled - Bandwidth will be performing scheduled maintenance on our voice infrastructure in Singapore.
    While Bandwidth is taking necessary steps to minimize impact to calls sent through Singapore, there may be a brief disruption to new calls initiated during the maintenance window.
    No impact to existing calls is anticipated.
    Jan 10, 09:26 EST
    Local Market Maintenance - Multiple Markets
    Completed - The scheduled maintenance has been completed.
    Jan 25, 06:01 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jan 24, 21:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

    338 - Bloomington, IN
    344 - Saginaw, MI
    522 - Springfield, MO
    922 - Cincinnati, OH

    We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
    Jan 24, 14:17 EST
    Jan 24, 2023
    Dashboard Incident
    Resolved - This incident has been resolved.
    Jan 24, 18:01 EST
    Monitoring - Bandwidth teams are observing expected portal behavior and will continue to monitor for prolonged stability.
    Jan 24, 17:20 EST
    Update - Bandwidth teams continue to work towards a resolution.
    Jan 24, 16:18 EST
    Identified - Bandwidth teams have identified the source of this degraded performance and are working to restore Dashboard functionality.
    Jan 24, 13:19 EST
    Investigating - Bandwidth teams are investigating and incident impacting the Bandwidth Dashboard where User Management functions are unavailable and general degraded performance is impacting users. All teams are active engaged to bring about a resolution.
    Jan 24, 12:22 EST
    Bandwidth Local Market Impairment - 620 - Rochester MN
    Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.
    Jan 24, 06:30 EST
    Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all
    repairs are complete.
    Jan 24, 05:17 EST
    Investigating - We are experiencing a transport issue on the Bandwidth network affecting a small portion of your inbound origination service only.

    We are currently working with our carrier for resolution.
    Jan 24, 00:03 EST
    Local Market Maintenance - Multiple Markets
    Completed - The scheduled maintenance has been completed.
    Jan 24, 06:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jan 23, 21:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

    338 - Bloomington, IN
    922 - Cincinnati, OH

    We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
    Jan 23, 15:06 EST
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