10DLC Campaign Provisioning Incident
Incident
Report for Bandwidth
Postmortem
Between October 21 12:00 - October 25 12:20 UTC, customers encountered delays in 10DLC campaign provisioning requests.
Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Resolved
We've confirmed provisioning function is processing normally, and we're considering this incident resolved.
Update
Bandwidth is observing expected campaign provisioning behavior. Customers with pending or incomplete campaign provisioning request may retry. We will continue to monitor for prolonged stability.
Update
Bandwidth is observing expected campaign provisioning behavior. Customers with pending or incomplete campaign provisioning request may retry. We will continue to monitor for prolonged stability.
Update
Bandwidth is observing expected campaign provisioning behavior. Customers with pending or incomplete campaign provisioning request may retry. We will continue to monitor for prolonged stability.
Update
Bandwidth is observing expected campaign provisioning behavior. Customers with pending or incomplete campaign provisioning request may retry. We will continue to monitor for prolonged stability.
Monitoring
Bandwidth is observing expected campaign provisioning behavior. Customers with pending or incomplete campaign provisioning request may retry. We will continue to monitor for prolonged stability.
Update
In partnership with this provider, an industry condition has been identified as the source of this incident. Teams continue working to restore expected 10DLC campaign provisioning events. We continue to observe successful campaign provisioning events and will continue to push for complete restoration.
Update
In partnership with this provider, an industry condition has been identified as the source of this incident. Teams continue working to restore expected 10DLC campaign provisioning events. We are now observing some successful campaign provisioning events and will continue to push for complete restoration.
Update
In partnership with this provider, an industry condition has been identified as the source of this incident. Teams continue working to restore expected 10DLC campaign provisioning events. We are now observing some successful campaign provisioning events and will continue to push for complete restoration.
Update
In partnership with this provider, an industry condition has been identified as the source of this incident. Teams continue working to restore expected 10DLC campaign provisioning events. We are now observing some successful campaign provisioning events and will continue to push for complete restoration.
Update
In partnership with this provider, an industry condition has been identified as the source of this incident. Teams continue working to restore expected 10DLC campaign provisioning events. We are now observing some successful campaign provisioning events and will continue to push for complete restoration.
Update
In partnership with this provider, an industry condition has been identified as the source of this incident. Teams continue working to restore expected 10DLC campaign provisioning events. We are now observing some successful campaign provisioning events and will continue to push for complete restoration.
Update
In partnership with this provider, an industry condition has been identified as the source of this incident. Teams continue working to restore expected 10DLC campaign provisioning events.
Update
In partnership with this provider, an industry condition has been identified as the source of this incident. Teams continue working to restore expected 10DLC campaign provisioning events.
Update
In partnership with this provider, an industry condition has been identified as the source of this incident. Teams continue working to restore expected 10DLC campaign provisioning events.
Update
In partnership with this provider, an industry condition has been identified as the source of this incident. Teams are working to restore expected 10DLC Provisioning events.
Update
In partnership with this provider, an industry condition has been identified as the source of this incident. Teams are working to restore expected 10DLC Provisioning events.
Identified
In partnership with this provider, an industry condition has been identified as the source of this incident. Teams are working to restore expected 10DLC Provisioning events.
Investigating
Bandwidth teams are investing an incident on a providers network impacting the ability to provision 10DLC within the Bandwidth App.
This incident affected: Number Management Services (Line Feature Management).