tag:status.bandwidth.com,2005:/historyBandwidth Status - Incident History2024-03-19T04:48:44-04:00Bandwidthtag:status.bandwidth.com,2005:Incident/201006222024-03-28T05:00:00-04:002024-02-28T15:36:34-05:00Messaging Maintenance - Toll Free SMS<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>28</var>, <var data-var='time'>05:00</var> - <var data-var='time'>07:00</var> EDT</strong></p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>15:36</var> EST</small><br><strong>Scheduled</strong> - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.</p>tag:status.bandwidth.com,2005:Incident/202684822024-03-27T15:00:00-04:002024-03-15T10:07:59-04:00Global Data Center Maintenance - Belgium<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>27</var>, <var data-var='time'>15:00</var> EDT - Mar <var data-var='date'>28</var>, <var data-var='time'>01:00</var> EDT</strong></p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>10:07</var> EDT</small><br><strong>Scheduled</strong> - Bandwidth will be performing scheduled maintenance in the global Belgium data center.<br /><br />As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the global Belgium data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the global Belgium data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.<br /><br />The following services will encounter a brief interruption during the maintenance:<br />International Number searching and ordering - Bandwidth Dashboard<br />Messaging - VoxSMS<br />Global Portal Applications</p>tag:status.bandwidth.com,2005:Incident/201006142024-03-26T05:00:00-04:002024-02-28T15:35:23-05:00Messaging Maintenance - Toll Free SMS<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>26</var>, <var data-var='time'>05:00</var> - <var data-var='time'>07:00</var> EDT</strong></p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>15:35</var> EST</small><br><strong>Scheduled</strong> - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.</p>tag:status.bandwidth.com,2005:Incident/202684212024-03-25T15:00:00-04:002024-03-15T10:05:12-04:00Global Data Center Maintenance - Belgium<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>25</var>, <var data-var='time'>15:00</var> EDT - Mar <var data-var='date'>26</var>, <var data-var='time'>01:00</var> EDT</strong></p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>10:05</var> EDT</small><br><strong>Scheduled</strong> - Bandwidth will be performing scheduled maintenance in the global Belgium data center.<br /><br />As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the global Belgium data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the global Belgium data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.<br /><br />The following services will encounter a brief interruption during the maintenance:<br />International Number searching and ordering - Bandwidth Dashboard<br />Messaging - VoxSMS<br />Global Portal Applications</p>tag:status.bandwidth.com,2005:Incident/202255082024-03-20T15:00:00-04:002024-03-12T10:31:15-04:00Global Data Center Maintenance - Germany<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>20</var>, <var data-var='time'>15:00</var> EDT - Mar <var data-var='date'>21</var>, <var data-var='time'>01:00</var> EDT</strong></p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>10:31</var> EDT</small><br><strong>Scheduled</strong> - Bandwidth will be performing scheduled maintenance in the Germany data center.<br /><br />As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Germany data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the Germany data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.</p>tag:status.bandwidth.com,2005:Incident/202923832024-03-18T20:09:46-04:002024-03-18T20:09:46-04:00Inbound SMS and MMS<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>20:09</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor this incident. We will post an update when the incident has been resolved.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>18:01</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor this incident.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>14:40</var> EDT</small><br><strong>Monitoring</strong> - We are not detecting any generalized issues with inbound messages. We are continuing to monitor this incident.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>12:44</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this incident with the carrier.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>11:14</var> EDT</small><br><strong>Investigating</strong> - We are currently working with a Canadian carrier to investigate an incident causing messages from that carrier to not inbound correctly to Bandwidth.</p>tag:status.bandwidth.com,2005:Incident/202912862024-03-18T06:00:00-04:002024-03-18T09:09:08-04:00BWI Network Incident - Inbound Traffic<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>06:00</var> EDT</small><br><strong>Resolved</strong> - Calls towards the following destinations on the BWI network may have experienced either signaling problems or no audio establishing between 5:55am EDT and 6:12am EDT: Chile, Mexico, Argentina, and Brazil.</p>tag:status.bandwidth.com,2005:Incident/201006082024-03-14T07:00:56-04:002024-03-14T07:00:56-04:00Messaging Maintenance - Toll Free SMS<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>05:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>15:34</var> EST</small><br><strong>Scheduled</strong> - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.</p>tag:status.bandwidth.com,2005:Incident/201337302024-03-13T06:00:57-04:002024-03-13T06:00:57-04:00Network Maintenance - JFK Data Center<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>06:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>00:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>10:36</var> EST</small><br><strong>Scheduled</strong> - Bandwidth will be performing network maintenance in our JFK data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the JFK data center.<br /><br />Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.<br /><br />The following services will not be impacted during the maintenance:<br />Emergency (911) Voice Calling<br />SMS/MMS Messaging<br />HTTP Voice / Messaging services<br />Number Ordering / Provisioning / Management API services<br /><br />For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.</p>tag:status.bandwidth.com,2005:Incident/202252182024-03-12T13:16:20-04:002024-03-12T13:16:20-04:00Possible Delays With Off-Net Port In Activation<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>13:16</var> EDT</small><br><strong>Resolved</strong> - We’ve confirmed stability and we’re considering this incident resolved.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>11:25</var> EDT</small><br><strong>Monitoring</strong> - Our vendor has implemented a fix for the issue. We've confirmed order completion has caught up and orders are processing normally at this time. We'll continue to monitor for stability.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>10:55</var> EDT</small><br><strong>Update</strong> - We're continuing to work with our vendor to resolve the issue, and we'll advise once we have further updates.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>09:55</var> EDT</small><br><strong>Identified</strong> - We've identified an issue with our vendor affecting the completion of off-net port activation. Relevant teams are engaged and we'll advise once we have further updates.</p>tag:status.bandwidth.com,2005:Incident/202189922024-03-12T07:54:12-04:002024-03-12T07:54:12-04:00Bandwidth International Market Impairment - Brazil (SMS Traffic)<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>07:54</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>07:53</var> EDT</small><br><strong>Update</strong> - Resolved.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>02:19</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>21:01</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>17:11</var> EDT</small><br><strong>Investigating</strong> - We are investigating a network impairment in Brazil with our carrier affecting outbound SMS traffic. We are currently working with our carrier for resolution.</p>tag:status.bandwidth.com,2005:Incident/201005972024-03-12T07:00:56-04:002024-03-12T07:00:56-04:00Messaging Maintenance - Toll Free SMS<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>05:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>15:32</var> EST</small><br><strong>Scheduled</strong> - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.</p>tag:status.bandwidth.com,2005:Incident/201956062024-03-12T06:00:56-04:002024-03-12T06:00:56-04:00Messaging Maintenance - SMS<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>06:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>02:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>12:51</var> EST</small><br><strong>Scheduled</strong> - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.</p>tag:status.bandwidth.com,2005:Incident/202121082024-03-11T04:25:24-04:002024-03-11T04:25:24-04:00Calling Incident - Mexico<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>04:25</var> EDT</small><br><strong>Resolved</strong> - Inbound traffic resumed in Mexico.<br /><br />Start Time: 06:03 GMT<br />Stop Time: 07:50 GMT</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>03:19</var> EDT</small><br><strong>Investigating</strong> - Teams are investigating a calling incident in Mexico for inbound calling.</p>tag:status.bandwidth.com,2005:Incident/201966072024-03-08T18:11:15-05:002024-03-08T18:11:15-05:00Voice Call Audio in Atlanta<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>18:11</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>17:21</var> EST</small><br><strong>Monitoring</strong> - Audio has been restored and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>17:01</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this incident.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>15:30</var> EST</small><br><strong>Investigating</strong> - We are currently investigating reports of one way audio on voice calls in Atlanta.</p>tag:status.bandwidth.com,2005:Incident/201137022024-03-08T07:00:56-05:002024-03-08T07:00:56-05:00Messaging Maintenance - SMS<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>07:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>23:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>15:30</var> EST</small><br><strong>Scheduled</strong> - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.</p>tag:status.bandwidth.com,2005:Incident/201874542024-03-07T14:04:38-05:002024-03-07T14:10:08-05:00Toll-free Net Number IDs (NNIDs) Overwritten<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>14:04</var> EST</small><br><strong>Resolved</strong> - We are aware of an incident that caused a small number of toll-free messaging enabled numbers have had their Net Number ID (NNID) overwritten this week. On some occasions, the same number was impacted multiple times. Bandwidth teams remediated each of these overrides as we became aware of them, and all numbers currently have the correct NNID.</p>tag:status.bandwidth.com,2005:Incident/200407242024-03-07T07:00:56-05:002024-03-07T07:00:56-05:00Messaging Maintenance - SMS<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>07:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>23:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>13:57</var> EST</small><br><strong>Scheduled</strong> - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.</p>tag:status.bandwidth.com,2005:Incident/200486222024-03-07T02:00:56-05:002024-03-07T02:00:56-05:00SMS Messaging Maintenance - LAX<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>02:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>00:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>09:38</var> EST</small><br><strong>Scheduled</strong> - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.<br /><br />All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.<br /><br />For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.</p>tag:status.bandwidth.com,2005:Incident/201781362024-03-06T14:43:24-05:002024-03-06T14:43:24-05:00US & Canada : Off Net Porting Delays<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>14:43</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>14:20</var> EST</small><br><strong>Monitoring</strong> - Bandwidth is observing expected porting behavior. We will continue to monitor for prolonged stability.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>13:46</var> EST</small><br><strong>Identified</strong> - Our off-net vendor has identified the source of the delays and is working to restore expected activation behavior.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>13:00</var> EST</small><br><strong>Investigating</strong> - Bandwidth has been advised by our vendor that they are investigating an incident in which off-net port orders may be delayed in activation.</p>tag:status.bandwidth.com,2005:Incident/201136772024-03-06T07:00:59-05:002024-03-06T07:01:00-05:00Messaging Maintenance - SMS<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>07:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>23:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>15:29</var> EST</small><br><strong>Scheduled</strong> - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.</p>tag:status.bandwidth.com,2005:Incident/200489592024-03-06T06:00:57-05:002024-03-06T06:00:57-05:00Network Maintenance - DFW Data Center<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>06:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>00:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>10:15</var> EST</small><br><strong>Scheduled</strong> - Bandwidth will be performing network maintenance in our DFW data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the DFW data center.<br /><br />Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.<br /><br />Emergency (911) Voice Calling: Bandwidth advises that customers route all calls through the ATL data center.<br /><br />SMS/MMS Messaging: We advise customers to point their outbound message traffic to our LAX data center to avoid any service disruption.<br /><br />The following services will not be impacted during the maintenance:<br />HTTP Voice / Messaging services<br />Number Ordering / Provisioning / Management API services<br /><br />For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.</p>tag:status.bandwidth.com,2005:Incident/201005812024-03-05T06:00:01-05:002024-03-05T06:00:01-05:00Messaging Maintenance - SMS<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>06:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>23:30</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>15:30</var> EST</small><br><strong>Scheduled</strong> - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.</p>tag:status.bandwidth.com,2005:Incident/200486132024-03-05T02:00:56-05:002024-03-05T02:00:56-05:00SMS Messaging Maintenance - DFW<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>02:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>00:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>09:36</var> EST</small><br><strong>Scheduled</strong> - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.<br /><br />All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.<br /><br />For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.</p>tag:status.bandwidth.com,2005:Incident/201580492024-03-04T19:42:41-05:002024-03-04T23:18:04-05:00Off Net Port-in Orders<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>19:42</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>18:45</var> EST</small><br><strong>Monitoring</strong> - Bandwidth has observed expected porting behavior and been advised by the vendor they are seeing timely order processing. We will monitor for stability.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>16:45</var> EST</small><br><strong>Update</strong> - Bandwidths off net porting vendor has identified the source of this delay and is working to restore expected porting activation times.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>12:21</var> EST</small><br><strong>Identified</strong> - Bandwidths off net porting vendor has identified the source of this delay and is working to restore expected porting activation times.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>11:43</var> EST</small><br><strong>Update</strong> - We continue to observe porting delays with this vendor and remain engaged as they work to restore services.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>10:26</var> EST</small><br><strong>Investigating</strong> - Our industry partner has notified us of an incident causing delays to off net port-in orders. We are currently working with our partner to investigate this incident.</p>