Group Messaging Incident
Incident
Report for Bandwidth
Postmortem
Between October 17 00:00 - October 19 14:00 UTC, Bandwidth delivered inbound MMS messages with multiple recipients to HTTP customers, however, the callbacks did not include all numbers in the group message. This prevented Bandwidth customers from seeing and replying to all message parties. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report:
Please note that this link will remain active for 30 days. To access the Incident Report after 30 days, a request for the report can be made through the Bandwidth support portal.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Resolved
This incident has been resolved.
Update
Bandwidth teams have identified the source of this incident and are working to restore expected group MMS Messaging behavior.
Update
Bandwidth teams have identified the source of this incident and are working to restore expected group MMS Messaging behavior.
Update
Bandwidth teams have identified the source of this incident and are working to restore expected group MMS Messaging behavior.
Update
Bandwidth teams have identified the source of this incident and are working to restore expected group MMS Messaging behavior.
Identified
Bandwidth teams have identified the source of this incident and are working to restore expected group MMS Messaging behavior.
Investigating
Bandwidth teams are investigating an incident in which messages sent to more than one recipient in a group are being delivered as individual messages to Bandwidth numbers. Teams are working to restore expected delivery behavior at this time.
This incident affected: United States Messaging Services (REST APIs - HTTP MMS Messaging).