Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Between 01:00 - 07:20 UTC on October 11, a portion of MMS short code messages were unable to be delivered.
Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Posted Oct 13, 2024 - 15:46 EDT
Resolved
We’ve confirmed stability with the issue and we’re considering this incident resolved.
Posted Oct 11, 2024 - 12:07 EDT
Monitoring
Mitigation has been deployed and we're currently monitoring for stability.
Posted Oct 11, 2024 - 09:53 EDT
Identified
We have identified the issue and we're currently working on mitigation to restore expected messaging behavior.
Posted Oct 11, 2024 - 08:54 EDT
Investigating
Teams are investigating an incident impacting the delivery of MMS messages. All teams are actively working to restore expected messaging behavior.
Posted Oct 11, 2024 - 04:28 EDT
This incident affected: United States Messaging Services (MMS Messaging (MM4), REST APIs - HTTP MMS Messaging, Toll Free MMS - Outbound).
