Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Bandwidth's downstream vendor will be performing scheduled that will potentially affect our Philippines Voice system. While all steps are being taken to minimize impact, during the maintenance customers may experience a few brief interruptions in inbound calling services. Posted on
Apr 17, 2024 - 15:00 EDT
Bandwidth will be performing scheduled maintenance in the global Belgium data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the global Belgium data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the global Belgium data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
The following services will encounter a brief interruption during the maintenance: International Number searching and ordering - Bandwidth Dashboard Messaging - VoxSMS Global Portal Applications Posted on
Apr 12, 2024 - 08:15 EDT
Bandwidth will be performing maintenance on the V2 SMS/MMS messaging platform. While Bandwidth is taking every precaution necessary to prevent disruption, there will be a brief interval during the maintenance when SMS/MMS messages will not complete. Posted on
Apr 23, 2024 - 11:28 EDT
Resolved -
Our carrier has advised the outage is resolved and we’ve observed traffic return to normal. We’re considering this incident resolved at this time.
Apr 24, 07:19 EDT
Monitoring -
No issues or failing calls on the network in Poland have been detected for the last 7 hours. We are still working with the carrier to confirm there was no network impairment.
Apr 23, 08:19 EDT
Investigating -
We are investigating a network impairment in Poland with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
Apr 23, 00:33 EDT
Completed -
The scheduled maintenance has been completed.
Apr 24, 02:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 14:00 EDT
Scheduled -
Bandwidth will be performing scheduled maintenance in the global Belgium data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the global Belgium data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the global Belgium data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
The following services will encounter a brief interruption during the maintenance: International Number searching and ordering - Bandwidth Dashboard Messaging - VoxSMS Global Portal Applications
Apr 12, 08:11 EDT
Completed -
The scheduled maintenance has been completed.
Apr 23, 21:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 20:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound and outbound calling to customers in Switzerland for the duration of the maintenance:
Apr 23, 15:16 EDT
Completed -
The scheduled maintenance has been completed.
Apr 23, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 01:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Apr 19, 13:04 EDT
Resolved -
We confirmed the fix was implemented by our our partner and all queued requests are processing normally at this time. We’re considering this incident resolved.
Apr 22, 08:43 EDT
Update -
The fix was postponed by our partner and will commence tomorrow evening (4/19). We’ll provide updates as they become available at that time.
Apr 18, 20:45 EDT
Update -
The fix for the affected requests is still on track for deployment this evening (4/18). At this time, new requests are processing as expected. We'll advise once the fix has been completed.
Apr 18, 09:47 EDT
Update -
A fix for the affected requests has been scheduled for tomorrow evening (4/18). At this time, new requests are processing as expected. We'll advise once the fix has been completed.
Apr 17, 11:40 EDT
Update -
We’re continuing to work with our partner on a fix for the issue, however at this time, there is no ETR.
Apr 17, 08:41 EDT
Update -
While we are continuing to work on a fix for this issue, we don’t expect any further updates until tomorrow morning. We’ll advise on status at that time.
Apr 16, 21:57 EDT
Update -
We are continuing to work on a fix for this issue.
Apr 16, 21:06 EDT
Update -
We are continuing to work on a fix for this issue.
Apr 16, 19:00 EDT
Identified -
We’ve identified an issue causing delays in verification request submissions reaching ZW. Relevant teams are engaged. All requests are being queued and will submit once the issue is resolved.
Apr 16, 18:04 EDT
Resolved -
This incident has been resolved.
Apr 19, 05:32 EDT
Update -
Bandwidth, along with our local partners, continues to investigate a network impairment in China (in the area of Bejing) affecting voice traffic. We are actively engaged with our industry partner and are pursuing the quickest resolution.
Apr 18, 10:18 EDT
Investigating -
We are investigating a network impairment in China (in the area of Bejing) with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
Feb 28, 02:58 EST
Completed -
The scheduled maintenance has been completed.
Apr 19, 02:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 14:00 EDT
Scheduled -
Bandwidth will be performing scheduled maintenance in the Germany data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Germany data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the Germany data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
Apr 17, 08:17 EDT
Completed -
The scheduled maintenance has been completed.
Apr 16, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 02:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Apr 3, 09:48 EDT
Resolved -
This incident has been resolved.
Apr 12, 18:14 EDT
Monitoring -
A resolution has been implanted and we are monitoring the results.
Apr 12, 14:49 EDT
Update -
We are continuing to work towards a resolution for this incident.
Apr 12, 14:28 EDT
Update -
We are continuing to work with the printer to resolve this incident.
Apr 12, 11:13 EDT
Identified -
We are continuing to work with the provider to resolve this incident.
Apr 12, 10:11 EDT
Update -
We are continuing to investigate this issue.
Apr 12, 09:09 EDT
Investigating -
We are currently investigating an incident causing a provider's inbound calls to Portugal toll-free DIDs to fail. We are working with that provider to find a solution.
Apr 12, 08:06 EDT
Completed -
The scheduled maintenance has been completed.
Apr 11, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 00:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Apr 10, 15:18 EDT
Resolved -
This incident has been resolved.
Apr 11, 01:47 EDT
Investigating -
We are aware of an incident causing attempts to create a Programmable Voice media stream to fail. Bandwidth teams are investigating this incident.
Apr 11, 00:50 EDT
Completed -
The scheduled maintenance has been completed.
Apr 10, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 01:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Apr 1, 14:17 EDT