Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers. Posted on
Jul 03, 2025 - 13:07 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
Jul 03, 2025 - 13:09 EDT
Bandwidth will be performing maintenance in our global Belgium Data Center. Customers who have a geo-redundant connection will not be affected. Customers connecting directly to the global Belgium data center may elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
The following service will encounter a brief period during the maintenance when calls may drop and connections may fail: A portion of Italy Voice Traffic Posted on
Jul 01, 2025 - 09:57 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS may be encountered. Posted on
Jul 03, 2025 - 13:10 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS may be encountered. Posted on
Jul 03, 2025 - 13:12 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
Jul 03, 2025 - 13:14 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
Jul 03, 2025 - 13:15 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
Jul 03, 2025 - 13:16 EDT
Resolved -
This incident has been resolved.
Jul 4, 13:50 EDT
Update -
Teams are observing expected calling behavior and will monitor for prolonged stability.
Jul 3, 19:29 EDT
Update -
Teams are observing expected calling behavior and will monitor for prolonged stability.
Jul 3, 13:35 EDT
Update -
Teams are observing expected calling behavior and will monitor for prolonged stability.
Jul 3, 00:13 EDT
Monitoring -
Teams are observing expected calling behavior and will monitor for prolonged stability.
Jul 2, 15:36 EDT
Update -
Teams are observing unexpected call routing failures. We are working to restore expected services.
Jul 2, 14:41 EDT
Identified -
Teams are observing unexpected call routing failures. We are working to restore expected services.
Jul 2, 07:09 EDT
Monitoring -
Teams are observing expected calling behavior and will monitor for prolonged stability.
Jul 1, 13:39 EDT
Identified -
Teams have identified the source of the incident and are working towards a resolution.
Jul 1, 13:28 EDT
Investigating -
Bandwidth teams are investigating an incident where outbound calls from Romania are not completing as expected. Teams are working to restore expected calling behavior.
Jul 1, 10:28 EDT
Completed -
The scheduled maintenance has been completed.
Jul 3, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 02:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jun 27, 11:10 EDT
Completed -
The scheduled maintenance has been completed.
Jul 2, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 02:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jun 27, 11:09 EDT
Resolved -
This incident has been resolved.
Jul 1, 21:20 EDT
Monitoring -
Expected provisioning behavior is being observed. We will continue to monitor for prolonged stability.
Jul 1, 18:44 EDT
Update -
Teams have identified the source of this incident and are working to restore expected provisioning behavior.
Jul 1, 11:28 EDT
Identified -
Teams have identified the source of this incident and are working to restore expected provisioning behavior.
Jun 30, 18:10 EDT
Update -
Teams continue to investigate this incident.
Jun 30, 15:32 EDT
Update -
Teams continue to investigate this incident. This incident impacts the ability to assign a number to a campaign.
Jun 30, 13:03 EDT
Investigating -
Bandwidth teams are investigating provisioning errors with 10DLC provisioning requests. These requests are not completing as expected.
Jun 30, 11:18 EDT
Completed -
The scheduled maintenance has been completed.
Jul 1, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 01:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jun 26, 10:27 EDT
Completed -
The scheduled maintenance has been completed.
Jul 1, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 05:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Jun 24, 14:01 EDT
Resolved -
This incident has been resolved.
Jun 30, 19:37 EDT
Investigating -
Bandwidth teams are investigating an incident where some VOX SMS Inbound or Outbound messages may not complete as expected. Teams are working to restore expected VOX SMS behavior.
Jun 30, 18:58 EDT
Completed -
The scheduled maintenance has been completed.
Jun 30, 18:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 13:00 EDT
Scheduled -
Bandwidth will be performing scheduled maintenance in the global China data center.
Customers who have a geo-redundant connection will not be affected. Customers connecting directly to the global China data center may elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
Jun 19, 09:17 EDT
Completed -
The scheduled maintenance has been completed.
Jun 30, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 01:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jun 23, 16:12 EDT
Completed -
The scheduled maintenance has been completed.
Jun 28, 00:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 18:00 EDT
Scheduled -
Customers who have a geo-redundant connection will not be affected. Customers connecting directly to the global Germany data center may elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
The following service will encounter a brief period during the maintenance when calls may drop and connections may fail: A portion of Italy Voice Traffic
Jun 17, 09:19 EDT
Resolved -
We’ve confirmed stability and we’re considering this incident resolved.
Jun 27, 18:32 EDT
Monitoring -
A fix has been deployed and affected TNOption orders can be resubmitted. We’re monitoring for stability.
Jun 27, 18:01 EDT
Identified -
We’ve identified an issue causing erroneous errors with campaign provisioning and we’re currently working to deploy a fix.
Jun 27, 15:56 EDT
Resolved -
We've confirmed stability and we're considering this incident resolved.
Jun 27, 09:56 EDT
Monitoring -
A fix was implemented and traffic has resumed to normal. We’re currently monitoring for stability.
Jun 27, 07:52 EDT
Investigating -
We’re currently investigating an increase in possible outbound call failures. This could be affecting a small amount of traffic. Relevant teams are engaged.
Jun 27, 04:16 EDT
Resolved -
We’ve confirmed stability with the incident and we’re considering this incident resolved.
Jun 26, 15:42 EDT
Monitoring -
We’re currently monitoring outbound TF SMS delays, that could result in failed messages. Outbound short code to ATT is also impacted. Mitigation has been deployed at this time, we are monitoring for stability.
Jun 26, 14:14 EDT
Resolved -
Between 1:38pm and 6:15pm ET today, a certain amount of users in the BW App would have been unable to receive password resets. The issue has been resolved for all users at this time.
Jun 26, 13:30 EDT
Completed -
The scheduled maintenance has been completed.
Jun 26, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 01:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jun 19, 13:36 EDT
Completed -
The scheduled maintenance has been completed.
Jun 26, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Jun 2, 15:44 EDT
Completed -
The scheduled maintenance has been completed.
Jun 25, 21:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 18:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jun 20, 14:21 EDT
Resolved -
We’ve confirmed stability and we’re considering this incident resolved.
Jun 25, 20:58 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 25, 20:30 EDT
Identified -
The issue has been identified and a fix is being implemented.
Jun 25, 19:56 EDT
Investigating -
We’re currently investigating intermittent outbound MMS delays to Verizon and T-Mobile over 10DLC. Relevant teams are engaged.
Jun 25, 19:45 EDT
Resolved -
We’ve confirmed stability with the issue and we’re considering this incident resolved.
Jun 25, 16:35 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 25, 14:39 EDT
Identified -
We've identified an issue causing failures on MoveTn orders submitted in the BW App (UI), the API is unaffected. We're working on implementing a fix for the issue.
Jun 25, 13:39 EDT
Completed -
The scheduled maintenance has been completed.
Jun 25, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 01:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jun 19, 13:35 EDT
Completed -
The scheduled maintenance has been completed.
Jun 24, 09:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 01:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.
Jun 9, 14:30 EDT
Completed -
The scheduled maintenance has been completed.
Jun 24, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 01:01 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jun 19, 13:34 EDT
Resolved -
We’ve confirmed stability and we’re considering this incident resolved.
Jun 23, 18:22 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 23, 17:59 EDT
Update -
We are continuing to work on a fix for this issue.
Jun 23, 17:11 EDT
Identified -
The issue has been identified and a fix is being implemented.
Jun 23, 14:58 EDT
Update -
We are continuing to investigate this issue.
Jun 23, 13:35 EDT
Investigating -
We’re currently investigating an issue causing intermittent failures on some outbound traffic. Relevant teams are engaged.
Jun 23, 13:34 EDT
Resolved -
Between 4:17pm and 5:06pm ET today customers may have experienced delayed MMS deliveries. The issue has been resolved at this time.
Jun 23, 16:00 EDT
Completed -
The scheduled maintenance has been completed.
Jun 21, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 21:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Jun 11, 16:13 EDT