Bandwidth Status

Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

Outbound 10DLC SMS - 5620 DLR Code

Update - Bandwidth teams are continuing to work with the provider to restore expected messaging behaviors. We will publish an update on Monday, July 29 or when we have an update.
Jul 26, 2024 - 21:44 EDT

Identified - We have identified the cause of this incident, and we are working towards resolution. 5620 errors have stopped at this time.
Jul 26, 2024 - 17:14 EDT

Investigating - We are currently investigating an incident causing an increase in 5620 DLR Codes for Outbound 10DLC SMS.
Jul 26, 2024 - 15:58 EDT

Outbound 10DLC SMS - 4720 DLR Code

Update - Bandwidth teams are continuing to work with the provider to restore expected messaging behaviors.
Jul 26, 2024 - 14:25 EDT

Update - Bandwidth teams are continuing to work with the provider to restore expected messaging behaviors.
Jul 26, 2024 - 10:13 EDT

Update - Bandwidth teams have isolated the source of this incident to an industry provider and are actively working with this provider to restore expected messaging behaviors. Updates will be provided as they become available.
Jul 25, 2024 - 20:44 EDT

Identified - Bandwidth teams have isolated the source of this incident to an industry provider and are actively working with this provider to restore expected messaging behaviors.
Jul 25, 2024 - 18:51 EDT

Update - We are continuing to investigate this incident.
Jul 25, 2024 - 14:36 EDT

Investigating - We are investigating an incident causing an increase in outbound SMS failures with a 4720 DLR code to one carrier.
Jul 25, 2024 - 12:54 EDT

United States Inbound Calling Services Operational

Inbound Calling (SIP) - United States Operational

Toll-Free calling - Inbound (SIP) - United States Operational

REST APIs - HTTP Voice - United States Operational

REST APIs - SIP Voice - United States Operational

BXML - United States Operational

United States Outbound Calling Services Operational

Outbound Calling (SIP) - United States Operational

Toll-Free calling - Outbound (SIP) - United States Operational

REST APIs - HTTP Voice - United States Operational

REST APIs - SIP Voice - United States Operational

BXML - United States Operational

United States V2 Application Add On Services Operational

Call Recording Operational

Transcriptions Operational

Text-to-Speech Operational

CNAM Lookup Operational

United States Messaging Services Degraded Performance

SMS Messaging (SMPP) Degraded Performance

MMS Messaging (MM4) Operational

Toll-Free SMS - Inbound Operational

Toll-Free SMS - Outbound Operational

International Messaging (HTTP) Operational

REST APIs - HTTP SMS Messaging Operational

REST APIs - HTTP MMS Messaging Operational

Toll Free MMS - Inbound Degraded Performance

Toll Free MMS - Outbound Operational

International A2P Messaging Operational

International A2P Platform (SMPP) Operational

International A2P Platform (HTTP) Operational

International A2P Messaging Regional Connectivity Operational

Latin America Operational

APAC Operational

Europe Operational

Middle East & Africa Operational

Insights Operational

Messaging Insights Dashboard Operational

Message Log API Operational

Number Management Services Operational

New Number Ordering Operational

Number Porting Operational

Inbound Calling - Caller ID Lookup (CNAM) Operational

Line Feature Management Operational

Phone Number Lookup API Operational

Call Assure Operational

9-1-1 Services Operational

9-1-1 Call Routing Service Operational

9-1-1 Provisioning Service Operational

DLR (Dynamic Location Routing) Operational

Direct Network Connection Operational

Network Expansion Service (NES) Operational

Inbound Direct Link Services (DLS) Operational

Outbound Direct Link Services (DLS) Operational

Virtual (cloud) Connection Service Operational

WebRTC Operational

Support Operational

Phone Support Operational

Ticketing Support Operational

Help Center Operational

Portals Operational

Bandwidth Dashboard Operational

Application Platform Dashboard Operational

9-1-1 Dashboard Operational

Bandwidth International (fka Voxbone) Portal Operational

Dominican Republic Calling Services Operational

Inbound Calling - Dominican Republic (SIP) Operational

Argentina Calling Services Operational

Inbound Calling- Argentina Operational

Outbound Calling- Argentina Operational

Brazil Calling Services Operational

Inbound Calling- Brazil Operational

Chile Calling Services Operational

Inbound Calling- Chile Operational

Colombia Calling Services Operational

Inbound Calling- Colombia Operational

El Salvador Calling Services Operational

Inbound Calling- El Salvador Operational

Panama Calling Services Operational

Inbound Calling- Panama Operational

Peru Calling Services Operational

Inbound Calling- Peru Operational

Outbound Calling- Peru Operational

Austria Calling Services Operational

Inbound Calling - Austria Operational

Outbound Calling - Austria Operational

Emergency Calling - Austria Operational

Belgium Calling Services Operational

Inbound Calling - Belgium Operational

Outbound Calling - Belgium Operational

Emergency Calling - Belgium Operational

France Calling Services Operational

Inbound Calling - France Operational

Outbound Calling - France Operational

Emergency Calling - France Operational

Germany Calling Services Operational

Inbound Calling - Germany Operational

Outbound Calling - Germany Operational

Emergency Calling - Germany Operational

Luxembourg Calling Services Operational

Inbound Calling - Luxembourg Operational

Outbound Calling - Luxembourg Operational

Emergency Calling - Luxembourg Operational

Netherlands Calling Services Operational

Inbound Calling - Neatherlands Operational

Outbound Calling - Netherlands Operational

Emergency Calling - Netherlands Operational

Switzerland Calling Services Operational

Inbound Calling - Switzerland Operational

Outbound Calling - Switzerland Operational

Emergency Calling - Switzerland Operational

Croatia Calling Services Operational

Inbound Calling - Croatia Operational

Outbound Calling - Croatia Operational

Emergency Calling - Croatia Operational

Greece Calling Services Operational

Inbound Calling - Greece Operational

Outbound Calling - Greece Operational

Emergency Calling - Greece Operational

Italy Calling Services Operational

Inbound Calling - Italy Operational

Outbound Calling - Italy Operational

Emergency Calling - Italy Operational

Malta Calling Services Operational

Inbound Calling - Malta Operational

Portugal Calling Services Operational

Inbound Calling - Portugal Operational

Outbound Calling - Portugal Operational

Emergency Calling - Portugal Operational

Slovenia Calling Services Operational

Inbound Calling - Slovenia Operational

Outbound Calling- Slovenia Operational

Emergency Calling- Slovenia Operational

Spain Calling Services Operational

Inbound Calling - Spain Operational

Outbound Calling - Spain Operational

Emergency Calling - Spain Operational

Bulgaria Calling Services Operational

Inbound Calling - Bulgaria Operational

Outbound Calling - Bulgaria Operational

Emergency Calling - Bulgaria Operational

Georgia Calling Services Operational

Inbound Calling - Georgia Operational

Czech Republic Calling Services Operational

Inbound Calling - Czech Republic Operational

Outbound Calling - Czech Republic Operational

Emergency Calling - Czech Republic Operational

Hungary Calling Services Operational

Inbound Calling - Hungary Operational

Outbound Calling - Hungary Operational

Emergency Calling - Hungary Operational

Poland Calling Services Operational

Inbound Calling - Poland Operational

Outbound Calling - Poland Operational

Emergency Calling - Poland Operational

Romania Calling Services Operational

Inbound Calling - Romania Operational

Outbound Calling - Romania Operational

Emergency Calling - Romania Operational

Slovakia Calling Services Operational

Inbound Calling - Slovakia Operational

Outbound Calling - Slovakia Operational

Emergency Calling - Slovakia Operational

Denmark Calling Services Operational

Inbound Calling - Denmark Operational

Outbound Calling - Denmark Operational

Emergency Calling - Denmark Operational

Estonia Calling Services Operational

Inbound Calling - Estonia Operational

Outbound Calling - Estonia Operational

Emergency Calling - Estonia Operational

Finland Calling Services Operational

Inbound Calling - Finland Operational

Outbound Calling - Finland Operational

Emergency Calling - Finland Operational

Ireland Calling Services Operational

Inbound Calling - Ireland Operational

Outbound Calling - Ireland Operational

Emergency Calling - Ireland Operational

Latvia Calling Services Operational

Inbound Calling - Latvia Operational

Outbound Calling - Latvia Operational

Emergency Calling - Latvia Operational

Lithuania Calling Services Operational

Inbound Calling - Lithuania Operational

Outbound Calling - Lithuania Operational

Emergency Calling - Lithuania Operational

Norway Calling Services Operational

Inbound Calling - Norway Operational

Outbound Calling - Norway Operational

Emergency Calling -Norway Operational

Sweden Calling Services Operational

Inbound Calling - Sweden Operational

Outbound Calling - Sweden Operational

Emergency Calling - Sweden Operational

United Kingdom Calling Services Operational

Inbound Calling - United Kingdom Operational

Outbound Calling - United Kingdom Operational

Emergency Calling - United Kingdom Operational

Canada Calling Services Operational

Inbound Calling - Canada (SIP) Operational

Mexico Calling Services Operational

Inbound Calling - Mexico Operational

Puerto Rico Calling Services Operational

Inbound Calling - Puerto Rico Operational

Outbound Calling - Puerto Rico Operational

Emergency Calling - Puerto Rico Operational

Virgin Islands (U.S.) Calling Services Operational

Inbound Calling - Virgin Islands (U.S.) Operational

Emergency Calling - Virgin Islands (U.S.) Operational

Cyprus Calling Services Operational

Inbound Calling - Cyprus Operational

Outbound Calling - Cyprus Operational

Emergency Calling - Cyprus Operational

Egypt Calling Services Operational

Inbound Calling - Egypt Operational

Israel Calling Services Operational

Inbound Calling - Israel Operational

Outbound Calling - Israel Operational

Emergency Calling - Israel Operational

Jordan Calling Services Operational

Inbound Calling- Jordan Operational

Kenya Calling Services Operational

Inbound Calling- Kenya Operational

Qatar Calling Services Operational

Inbound Calling- Qatar Operational

South Africa Calling Services Operational

Inbound Calling- South Africa Operational

United Arab Emirates Calling Services Operational

Inbound Calling- United Arab Emirates Operational

Australia Calling Services Operational

Inbound Calling- Australia Operational

Outbound Calling- Australia Operational

Emergency Calling- Australia Operational

China Calling Services Operational

Inbound Calling- China Operational

Hong Kong Calling Services Operational

Inbound Calling- Hong Kong Operational

Outbound Calling- Hong Kong Operational

Emergency Calling- Hong Kong Operational

India Calling Services Operational

Inbound Calling- India Operational

Indonesia Calling Services Operational

Inbound Calling- Indonesia Operational

Japan Calling Services Operational

Inbound Calling- Japan Operational

Outbound Calling- Japan Operational

Emergency Calling- Japan Operational

Malaysia Calling Services Operational

Inbound Calling- Malaysia Operational

Philippines Calling Service Operational

Inbound Calling- Philippines Operational

Singapore Calling Services Operational

Inbound Calling- Singapore Operational

Outbound Calling- Singapore Operational

Emergency Calling- Singapore Operational

South Korea Calling Services Operational

Inbound Calling- South Korea Operational

Outbound Calling- South Korea Operational

Thailand Calling Services Operational

Inbound Calling- Thailand Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Global Data Center Maintenance - Australia Jul 29, 2024 08:00-12:00 EDT

Bandwidth will be performing scheduled maintenance in the Australia data center.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Australia data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the Australia data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
Posted on Jul 19, 2024 - 09:54 EDT

Messaging Maintenance - SMS Jul 30, 2024 02:00-06:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Posted on Jul 22, 2024 - 15:11 EDT

Messaging Maintenance - SMS Jul 31, 2024 01:00-06:00 EDT

Messaging Maintenance - Toll-Free MMS/SMS Jul 31, 2024 23:00 - Aug 1, 2024 03:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on Jun 28, 2024 - 10:47 EDT

Messaging Maintenance - SMS Aug 1, 2024 02:00-06:00 EDT

Messaging Maintenance - Toll Free SMS Aug 1, 2024 05:00-07:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Posted on Jul 22, 2024 - 15:15 EDT

Messaging Maintenance - SMS Aug 5, 2024 02:00-06:00 EDT

Messaging Maintenance - MMS/SMS Aug 5, 2024 23:00 - Aug 6, 2024 06:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Posted on Jun 28, 2024 - 09:07 EDT

EVS (911) Maintenance - ATL Data Center Aug 6, 2024 00:00-04:00 EDT

Bandwidth will be performing network EVS (911) maintenance in our ATL data center. While all steps have been taken to minimize impact to calls, Bandwidth advises that customers route all EVS (911) calls through the DFW data center for the duration of the maintenance to ensure no interruption in service.

During the maintenance, the dashboard will be accessible for read-only activities, however provisioning activities including changes to accounts, endpoints, locations, callbacks and notifications will not be available.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Jul 25, 2024 - 13:56 EDT

Global Data Center Maintenance - New York Aug 7, 2024 03:00-07:00 EDT

Update - This maintenance has been rescheduled to August 7, 2024.
Jul 16, 2024 - 13:24 EDT

Update - This maintenance has been rescheduled to July 24th.
Jul 09, 2024 - 12:58 EDT

Scheduled - Bandwidth will be performing scheduled maintenance in the global New York data center.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the global New York data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the global New York data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
Jul 03, 2024 - 12:42 EDT

EVS (911) Maintenance - DFW Data Center Aug 8, 2024 00:00-04:00 EDT

Bandwidth will be performing network EVS (911) maintenance in our DFW data center. While all steps have been taken to minimize impact to calls, Bandwidth advises that customers route all EVS (911) calls through the ATL data center for the duration of the maintenance to ensure no interruption in service.

During the maintenance, the dashboard will be accessible for read-only activities, however provisioning activities including changes to accounts, endpoints, locations, callbacks and notifications will not be available.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Jul 25, 2024 - 13:58 EDT

EVS (911) Dashboard Maintenance Aug 13, 2024 00:00-04:00 EDT

Bandwidth will be performing maintenance on the EVS (911) Dashboard. During the maintenance, the dashboard will be accessible for read-only activities, however provisioning activities including changes to accounts, endpoints, locations, callbacks and notifications will not be available.

There will be no impact to EVS (911) calling during this maintenance.
Posted on Jul 25, 2024 - 14:00 EDT

Past Incidents

Jul 26, 2024

Campaign Provisioning

Resolved - This incident has been resolved.
Jul 26, 21:18 EDT

Identified - We have identified the cause of this issue and are working with our provider towards resolution.
Jul 26, 19:13 EDT

Investigating - We are aware of an incident causing some attempts to assign TNs to campaigns to result in a provisioning error. We are working with our downstream provider towards resolution.
Jul 26, 17:19 EDT

Network Maintenance - LAX Data Center

Completed - The scheduled maintenance has been completed.
Jul 26, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 00:00 EDT

Scheduled - Bandwidth will be performing IP Network maintenance in our LAX data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the LAX data center.

Outbound Voice (termination) calls: We suggest that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

SMS/MMS Messaging: We advise customers to point their outbound message traffic to our DFW data center to avoid any service disruption.

The following services will not be impacted during the maintenance:
Emergency (911) voice calling
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Jul 16, 13:17 EDT

Jul 25, 2024

Calling Incident | US to Bandwidth International

Postmortem - Read details
Jul 26, 07:47 EDT

Resolved - This incident has been resolved.
Jul 25, 21:01 EDT

Monitoring - Bandwidth teams are observing the expected calling behavior regarding this incident. We are monitoring for stability.
Jul 25, 20:43 EDT

Identified - Bandwidth teams have identified the source of this calling incident and are working towards a resolution.
Jul 25, 18:43 EDT

Investigating - Bandwidth teams are investigating an incident impacting outbound on-net US calls to Bandwidth International numbers that are powered by Bandwidth. At this time, these calls will not be completed as expected.
Jul 25, 18:06 EDT

Adding TNs to Campaigns & Campaign Status Visibility

Postmortem - Read details
Jul 26, 10:04 EDT

Resolved - This incident has been resolved.
Jul 25, 18:41 EDT

Monitoring - Teams are observing expected provisioning behavior. We will monitor for stability.
Jul 25, 18:12 EDT

Update - We are continuing to work towards resolution for this incident.
Jul 25, 16:04 EDT

Update - We are continuing to work towards resolution for this incident.
Jul 25, 14:36 EDT

Identified - The cause of the incident has been identified, and we are working towards resolution.

At this time, engaged teams believe that the incorrect status is being displayed to customers, and there should be no impacts to customers adding TNs to campaigns.
Jul 25, 13:41 EDT

Investigating - We are currently investigating an incident impacting visibility of a telephone number’s (TN’s) status within a campaign.
Jul 25, 13:21 EDT

BW US Network Impairment - 9999 errors for Outbound Toll-Free MMS

Postmortem - Read details
Jul 26, 14:31 EDT

Resolved - This incident has been resolved.
Jul 25, 16:04 EDT

Identified - We have identified the cause of this incident, and we are working towards resolution.
Jul 25, 15:26 EDT

Investigating - We are currently investigatin an incident causing a small percentage of Toll-Free MMS to return 9999 errors. Bandwidth teams are working to resolve this incident.
Jul 25, 15:16 EDT

Messaging Maintenance - SMS

Completed - The scheduled maintenance has been completed.
Jul 25, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 23:01 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jul 12, 10:06 EDT

Messaging Maintenance - Toll-Free MMS/SMS

Completed - The scheduled maintenance has been completed.
Jul 25, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 23:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Jun 28, 10:46 EDT

Jul 24, 2024

Bandwidth Dashboard New Number Orders

Postmortem - Read details
Jul 24, 14:38 EDT

Resolved - This incident has been resolved.
Jul 24, 10:57 EDT

Monitoring - A resolution has been implemented, and we are monitoring the results.
Jul 24, 06:34 EDT

Identified - The cause of the incident has been identified and we are working towards resolution.

Please note that voice calls for the impacted numbers have been completing, but SMS has NOT been completing for the impacted numbers.
Jul 24, 02:15 EDT

Investigating - We are investigating an incident causing some new number orders in the Bandwidth Dashboard to remain in “received” status as opposed to “completed”.
Jul 24, 02:00 EDT

Possible delays to messaging provisioning

Postmortem - Read details
Jul 24, 14:38 EDT

Resolved - This incident has been resolved.
Jul 24, 10:57 EDT

Monitoring - A resolution has been implemented, and we are monitoring the results.
Jul 24, 06:35 EDT

Update - We are aware that messaging provisioning is the sole action impacted at this time. We are continuing to follow up with our carrier regarding this incident.
Jul 23, 23:49 EDT

Update - We are continuing to follow up with our carrier regarding this incident.
Jul 23, 21:48 EDT

Update - We are continuing to follow up with our carrier regarding this incident.
Jul 23, 18:54 EDT

Update - We are continuing to follow up with our carrier regarding this incident.
Jul 23, 17:36 EDT

Investigating - Our carrier is experiencing an outage, and we are working with our carrier to investigate an incident causing potential delays to new number orders.
Jul 23, 16:30 EDT

Messaging Maintenance - Campaign Provisioning Delays

Completed - The scheduled maintenance has been completed.
Jul 24, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 00:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.
Jul 22, 15:16 EDT

Jul 23, 2024

BW US Network Impairment - TN Lookups Impacted

Postmortem - Read details
Jul 26, 12:48 EDT

Resolved - Due to a carrier outage, some TN Lookups were failing from July 23 to July 25. This incident has been resolved, and customers should no longer have impacted TN Lookups.
Jul 23, 19:30 EDT

Messaging Maintenance - Campaign Provisioning Delays

Completed - The scheduled maintenance has been completed.
Jul 23, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 22:00 EDT

Messaging Maintenance - SMS

Completed - The scheduled maintenance has been completed.
Jul 23, 06:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 23:01 EDT

Messaging Maintenance - MMS/SMS

Completed - The scheduled maintenance has been completed.
Jul 23, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 23:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Jun 28, 10:49 EDT

EVS (911) Dashboard Maintenance

Completed - The scheduled maintenance has been completed.
Jul 23, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 00:00 EDT

Scheduled - Bandwidth will be performing maintenance on the EVS (911) Dashboard. During the maintenance, the dashboard will be accessible for read-only activities, however provisioning activities including changes to accounts, endpoints, locations, callbacks and notifications will not be available.

There will be no impact to EVS (911) calling during this maintenance.
Jul 12, 10:28 EDT

Jul 22, 2024

Bandwidth International Market Impairment - Mexico

Postmortem - Read details
Jul 24, 14:50 EDT

Resolved - This incident has been resolved.
Jul 22, 18:10 EDT

Investigating - We are investigating a network impairment in Mexico with one our carriers affecting voice traffic. We are currently working with our carrier for resolution.
Jul 22, 16:28 EDT

Off-net porting delays

Postmortem - Read details
Jul 24, 14:48 EDT

Resolved - One of our vendors briefly experienced an issue that caused delays to their porting platform. Porting services have recovered, and there are no longer delays in porting activities.
Jul 22, 15:43 EDT

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

Provisioning Issue With NetNumber

Postmortem - Read details
Jul 22, 08:46 EDT

Resolved - The fix was deployed successfully and all queued requests have processed at this time. We've confirmed stability and we're considering this incident resolved.
Jul 19, 23:11 EDT

Identified - We've identified the issue and new requests are processing normally. We're working to implement correction for orders submitted during the outage .
Jul 19, 19:21 EDT

Investigating - We're currently investigating an issue causing provisioning errors for NNID and campaign updates with NetNumber. Relevant teams are engaged.
Jul 19, 18:04 EDT

Jul 18, 2024

Possible Failed 10DLC Deliveries

Postmortem - Read details
Jul 19, 08:34 EDT

Resolved - We've confirmed stability with traffic at this time and we're considering this incident resolved.
Jul 18, 20:02 EDT

Monitoring - We've observed error DLRs return to expected levels at this time and we're currently monitoring for stability.
Jul 18, 14:28 EDT

Update - Bandwidth teams continue to work to resolve this incident.
Jul 18, 09:39 EDT

Update - Bandwidth teams continue to work to resolve this incident.
Jul 17, 17:52 EDT

Update - Bandwidth teams continue to work to resolve this incident.
Jul 17, 11:36 EDT

Update - Bandwidth teams continue to work to resolve this incident.
Jul 16, 22:26 EDT

Update - We are continuing to work on a fix for this issue.
Jul 16, 21:29 EDT

Identified - We’ve identified the issue and we’re currently working on a fix.
Jul 16, 17:46 EDT

Update - We’re still working with our partner to determine the issue and we’ll advise as further updates become available.
Jul 16, 17:19 EDT

Investigating - We’re currently investigating a problem causing increased failed message deliveries to TMobile returning a 4720 error code. We’ve engaged our downstream partner and we’re escalating the incident.
Jul 16, 16:10 EDT

Possible Short Code Delivery Failures

Postmortem - Read details
Jul 18, 11:27 EDT

Resolved - We've confirmed stability with this issue and we're considering the incident resolved.
Jul 18, 09:38 EDT

Update - We are continuing to monitor for any further issues.
Jul 17, 11:35 EDT

Monitoring - Teams are observing expected messaging behavior. We will continue to monitor for stability.
Jul 16, 22:29 EDT

Update - We are continuing to work on a fix for this issue.
Jul 16, 21:29 EDT

Identified - We’ve identified an issue with our partner that may have caused delivery failures to and from 10DLC for a small amount of traffic. All traffic is functioning normally at this time and we’re working with our partner to remediate.
Jul 16, 15:50 EDT

Messaging Maintenance - Toll-Free MMS/SMS

Completed - The scheduled maintenance has been completed.
Jul 18, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 23:00 EDT

Messaging Maintenance - MMS

Completed - The scheduled maintenance has been completed.
Jul 18, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 23:01 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Jul 10, 12:27 EDT

Network Maintenance - LAX Data Center

Completed - The scheduled maintenance has been completed.
Jul 18, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 00:00 EDT

Jul 17, 2024

Messaging Maintenance - Toll-Free MMS/SMS

Completed - The scheduled maintenance has been completed.
Jul 17, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 00:00 EDT

Messaging Maintenance - SMS

Completed - The scheduled maintenance has been completed.
Jul 17, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 02:00 EDT

Jul 16, 2024

Toll-Free MMS Delays

Postmortem - Read details
Jul 17, 12:09 EDT

Resolved - This incident has been resolved.
Jul 16, 17:03 EDT

Monitoring - Bandwidth has been advised that the impacted vendors have restored the expected toll-free MMS delivery times. We will continue to monitor for stability.
Jul 16, 16:22 EDT

Identified - Teams have identified this incident as an industry condition. Bandwidth will partner with industry partners to aid in its recovery.
Jul 16, 15:36 EDT

Investigating - Bandwidth teams are investigating an incident impacting Toll-Free MMS delays isolated to messages to T-Mobile destinations. Teams are actively working to restore expected Toll-Free MMS delivery times.
Jul 16, 15:35 EDT

Global Data Center Maintenance - China

Completed - The scheduled maintenance has been completed.
Jul 16, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 08:00 EDT

Scheduled - Bandwidth will be performing scheduled maintenance in the China data center.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the China data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the China data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
Jul 15, 09:28 EDT

Messaging Maintenance - MMS

Completed - The scheduled maintenance has been completed.
Jul 16, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 22:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 10, 12:24 EDT

Messaging Maintenance - SMS

Completed - The scheduled maintenance has been completed.
Jul 16, 04:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 01:30 EDT

Jul 15, 2024

BWUS/BWI Network Incident

Resolved - Between 10:34am and 10:40am ET on 7/15/24 some 911 Geo-Coding requests may have timed out. The issue is resolved at this point and requests are functioning normally.
Jul 15, 10:30 EDT

Answering Machine Detection Incident

Postmortem - Read details
Jul 15, 08:45 EDT

Resolved - This incident has been resolved.
Jul 15, 08:06 EDT

Update - We are continuing to investigate this issue.
Jul 14, 23:29 EDT

Investigating - Bandwidth teams are investigating an incident impacting Answering Machine Detection (AMD) for calls. Teams are actively working to restore this feature.
Jul 14, 21:25 EDT

Jul 14, 2024

Jul 13, 2024

Global Data Center Maintenance - Belgium

Completed - The scheduled maintenance has been completed.
Jul 13, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 14:00 EDT

Scheduled - Bandwidth will be performing scheduled maintenance in the global Belgium data center.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the global Belgium data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the global Belgium data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.

The following services will encounter a brief interruption during the maintenance:
International Number searching and ordering - Bandwidth Dashboard
Messaging - VoxSMS
Global Portal Applications
Jul 2, 11:02 EDT

Jul 12, 2024

Bandwidth International Market Impairment - Israel

Postmortem - Read details
Jul 15, 08:18 EDT

Resolved - This incident has been resolved.
Jul 12, 15:17 EDT

Identified - Teams have identified an incident impacting Inbound and Outbound calls in Israel. Teams are engaged with the affected carriers to restore expected calling behavior.
Jul 12, 10:32 EDT

Monitoring - Bandwidth teams are observing expected call behaviors and will continue to monitor for prolonged stability.
Jul 12, 09:36 EDT

Investigating - We are investigating a network impairment in Israel with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
Jul 12, 08:29 EDT