Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

All Systems Operational
United States Inbound Calling Services Operational
Inbound Calling (SIP) - United States Operational
Toll-Free calling - Inbound (SIP) - United States Operational
REST APIs - HTTP Voice - United States Operational
REST APIs - SIP Voice - United States Operational
BXML - United States Operational
United States Outbound Calling Services Operational
Outbound Calling (SIP) - United States Operational
Toll-Free calling - Outbound (SIP) - United States Operational
REST APIs - HTTP Voice - United States Operational
REST APIs - SIP Voice - United States Operational
BXML - United States Operational
United States V2 Application Add On Services Operational
Call Recording Operational
Transcriptions Operational
Text-to-Speech Operational
CNAM Lookup Operational
United States Messaging Services Operational
SMS Messaging (SMPP) Operational
MMS Messaging (MM4) Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
International Messaging (HTTP) Operational
REST APIs - HTTP SMS Messaging Operational
REST APIs - HTTP MMS Messaging Operational
Toll Free MMS - Inbound Operational
Toll Free MMS - Outbound Operational
International A2P Messaging Operational
International A2P Platform (SMPP) Operational
International A2P Platform (HTTP) Operational
International A2P Messaging Regional Connectivity Operational
Latin America Operational
APAC Operational
Europe Operational
Middle East & Africa Operational
Insights Operational
Messaging Insights Dashboard Operational
Message Log API Operational
Number Management Services Operational
New Number Ordering Operational
Number Porting Operational
Inbound Calling - Caller ID Lookup (CNAM) Operational
Line Feature Management ? Operational
Phone Number Lookup API Operational
Call Assure Operational
9-1-1 Services Operational
9-1-1 Call Routing Service Operational
9-1-1 Provisioning Service Operational
DLR (Dynamic Location Routing) Operational
Direct Network Connection Operational
Network Expansion Service (NES) Operational
Inbound Direct Link Services (DLS) Operational
Outbound Direct Link Services (DLS) Operational
Virtual (cloud) Connection Service Operational
WebRTC Operational
Support Operational
Phone Support Operational
Ticketing Support Operational
Help Center Operational
Portals Operational
Bandwidth Dashboard Operational
Application Platform Dashboard Operational
9-1-1 Dashboard Operational
Bandwidth International (fka Voxbone) Portal Operational
Dominican Republic Calling Services Operational
Inbound Calling - Dominican Republic (SIP) Operational
Argentina Calling Services Operational
Inbound Calling- Argentina Operational
Outbound Calling- Argentina Operational
Brazil Calling Services Operational
Inbound Calling- Brazil Operational
Chile Calling Services Operational
Inbound Calling- Chile Operational
Colombia Calling Services Operational
Inbound Calling- Colombia Operational
El Salvador Calling Services Operational
Inbound Calling- El Salvador Operational
Panama Calling Services Operational
Inbound Calling- Panama Operational
Peru Calling Services Operational
Inbound Calling- Peru Operational
Outbound Calling- Peru Operational
Austria Calling Services Operational
Inbound Calling - Austria Operational
Outbound Calling - Austria Operational
Emergency Calling - Austria Operational
Belgium Calling Services Operational
Inbound Calling - Belgium Operational
Outbound Calling - Belgium Operational
Emergency Calling - Belgium Operational
France Calling Services Operational
Inbound Calling - France Operational
Outbound Calling - France Operational
Emergency Calling - France Operational
Germany Calling Services Operational
Inbound Calling - Germany Operational
Outbound Calling - Germany Operational
Emergency Calling - Germany Operational
Luxembourg Calling Services Operational
Inbound Calling - Luxembourg Operational
Outbound Calling - Luxembourg Operational
Emergency Calling - Luxembourg Operational
Netherlands Calling Services Operational
Inbound Calling - Neatherlands Operational
Outbound Calling - Netherlands Operational
Emergency Calling - Netherlands Operational
Switzerland Calling Services Operational
Inbound Calling - Switzerland Operational
Outbound Calling - Switzerland Operational
Emergency Calling - Switzerland Operational
Croatia Calling Services Operational
Inbound Calling - Croatia Operational
Outbound Calling - Croatia Operational
Emergency Calling - Croatia Operational
Greece Calling Services Operational
Inbound Calling - Greece Operational
Outbound Calling - Greece Operational
Emergency Calling - Greece Operational
Italy Calling Services Operational
Inbound Calling - Italy Operational
Outbound Calling - Italy Operational
Emergency Calling - Italy Operational
Malta Calling Services Operational
Inbound Calling - Malta Operational
Portugal Calling Services Operational
Inbound Calling - Portugal Operational
Outbound Calling - Portugal Operational
Emergency Calling - Portugal Operational
Slovenia Calling Services Operational
Inbound Calling - Slovenia Operational
Outbound Calling- Slovenia Operational
Emergency Calling- Slovenia Operational
Spain Calling Services Operational
Inbound Calling - Spain Operational
Outbound Calling - Spain Operational
Emergency Calling - Spain Operational
Bulgaria Calling Services Operational
Inbound Calling - Bulgaria Operational
Outbound Calling - Bulgaria Operational
Emergency Calling - Bulgaria Operational
Georgia Calling Services Operational
Inbound Calling - Georgia Operational
Czech Republic Calling Services Operational
Inbound Calling - Czech Republic Operational
Outbound Calling - Czech Republic Operational
Emergency Calling - Czech Republic Operational
Hungary Calling Services Operational
Inbound Calling - Hungary Operational
Outbound Calling - Hungary Operational
Emergency Calling - Hungary Operational
Poland Calling Services Operational
Inbound Calling - Poland Operational
Outbound Calling - Poland Operational
Emergency Calling - Poland Operational
Romania Calling Services Operational
Inbound Calling - Romania Operational
Outbound Calling - Romania Operational
Emergency Calling - Romania Operational
Slovakia Calling Services Operational
Inbound Calling - Slovakia Operational
Outbound Calling - Slovakia Operational
Emergency Calling - Slovakia Operational
Denmark Calling Services Operational
Inbound Calling - Denmark Operational
Outbound Calling - Denmark Operational
Emergency Calling - Denmark Operational
Estonia Calling Services Operational
Inbound Calling - Estonia Operational
Outbound Calling - Estonia Operational
Emergency Calling - Estonia Operational
Finland Calling Services Operational
Inbound Calling - Finland Operational
Outbound Calling - Finland Operational
Emergency Calling - Finland Operational
Ireland Calling Services Operational
Inbound Calling - Ireland Operational
Outbound Calling - Ireland Operational
Emergency Calling - Ireland Operational
Latvia Calling Services Operational
Inbound Calling - Latvia Operational
Outbound Calling - Latvia Operational
Emergency Calling - Latvia Operational
Lithuania Calling Services Operational
Inbound Calling - Lithuania Operational
Outbound Calling - Lithuania Operational
Emergency Calling - Lithuania Operational
Norway Calling Services Operational
Inbound Calling - Norway Operational
Outbound Calling - Norway Operational
Emergency Calling -Norway Operational
Sweden Calling Services Operational
Inbound Calling - Sweden Operational
Outbound Calling - Sweden Operational
Emergency Calling - Sweden Operational
United Kingdom Calling Services Operational
Inbound Calling - United Kingdom Operational
Outbound Calling - United Kingdom Operational
Emergency Calling - United Kingdom Operational
Canada Calling Services Operational
Inbound Calling - Canada (SIP) Operational
Mexico Calling Services Operational
Inbound Calling - Mexico Operational
Puerto Rico Calling Services Operational
Inbound Calling - Puerto Rico Operational
Outbound Calling - Puerto Rico Operational
Emergency Calling - Puerto Rico Operational
Virgin Islands (U.S.) Calling Services Operational
Inbound Calling - Virgin Islands (U.S.) Operational
Emergency Calling - Virgin Islands (U.S.) Operational
Cyprus Calling Services Operational
Inbound Calling - Cyprus Operational
Outbound Calling - Cyprus Operational
Emergency Calling - Cyprus Operational
Egypt Calling Services Operational
Inbound Calling - Egypt Operational
Israel Calling Services Operational
Inbound Calling - Israel Operational
Outbound Calling - Israel Operational
Emergency Calling - Israel Operational
Jordan Calling Services Operational
Inbound Calling- Jordan Operational
Kenya Calling Services Operational
Inbound Calling- Kenya Operational
Qatar Calling Services Operational
Inbound Calling- Qatar Operational
South Africa Calling Services Operational
Inbound Calling- South Africa Operational
United Arab Emirates Calling Services Operational
Inbound Calling- United Arab Emirates Operational
Australia Calling Services Operational
Inbound Calling- Australia Operational
Outbound Calling- Australia Operational
Emergency Calling- Australia Operational
China Calling Services Operational
Inbound Calling- China Operational
Hong Kong Calling Services Operational
Inbound Calling- Hong Kong Operational
Outbound Calling- Hong Kong Operational
Emergency Calling- Hong Kong Operational
India Calling Services Operational
Inbound Calling- India Operational
Indonesia Calling Services Operational
Inbound Calling- Indonesia Operational
Japan Calling Services Operational
Inbound Calling- Japan Operational
Outbound Calling- Japan Operational
Emergency Calling- Japan Operational
Malaysia Calling Services Operational
Inbound Calling- Malaysia Operational
Philippines Calling Service Operational
Inbound Calling- Philippines Operational
Singapore Calling Services Operational
Inbound Calling- Singapore Operational
Outbound Calling- Singapore Operational
Emergency Calling- Singapore Operational
South Korea Calling Services Operational
Inbound Calling- South Korea Operational
Outbound Calling- South Korea Operational
Thailand Calling Services Operational
Inbound Calling- Thailand Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Messaging Maintenance - Campaign Provisioning Delays Jul 22, 2024 22:00 - Jul 23, 2024 07:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.
Posted on Jul 10, 2024 - 12:30 EDT
Messaging Maintenance - MMS/SMS Jul 22, 2024 23:00 - Jul 23, 2024 06:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Posted on Jun 28, 2024 - 10:49 EDT
Messaging Maintenance - SMS Jul 22, 2024 23:00 - Jul 23, 2024 06:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Posted on Jul 12, 2024 - 10:04 EDT
EVS (911) Dashboard Maintenance Jul 23, 2024 00:00-04:00 EDT
Bandwidth will be performing maintenance on the EVS (911) Dashboard. During the maintenance, the dashboard will be accessible for read-only activities, however provisioning activities including changes to accounts, endpoints, locations, callbacks and notifications will not be available.

There will be no impact to EVS (911) calling during this maintenance.

Posted on Jul 12, 2024 - 10:28 EDT
Messaging Maintenance - Toll-Free MMS/SMS Jul 24, 2024 23:00 - Jul 25, 2024 03:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on Jun 28, 2024 - 10:46 EDT
Messaging Maintenance - SMS Jul 24, 2024 23:00 - Jul 25, 2024 06:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Posted on Jul 12, 2024 - 10:06 EDT
EVS (911) Maintenance - ATL Data Center Jul 25, 2024 00:00-04:00 EDT
Bandwidth will be performing network EVS (911) maintenance in our ATL data center. While all steps have been taken to minimize impact to calls, Bandwidth advises that customers route all EVS (911) calls through the DFW data center for the duration of the maintenance to ensure no interruption in service.

During the maintenance, the dashboard will be accessible for read-only activities, however provisioning activities including changes to accounts, endpoints, locations, callbacks and notifications will not be available.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.

Posted on Jul 12, 2024 - 13:23 EDT
Network Maintenance - LAX Data Center Jul 26, 2024 00:00-02:00 EDT
Bandwidth will be performing IP Network maintenance in our LAX data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the LAX data center.

Outbound Voice (termination) calls: We suggest that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

SMS/MMS Messaging: We advise customers to point their outbound message traffic to our DFW data center to avoid any service disruption.

The following services will not be impacted during the maintenance:
Emergency (911) voice calling
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.

Posted on Jul 16, 2024 - 13:17 EDT
EVS (911) Dashboard Maintenance Jul 26, 2024 00:00-04:00 EDT
Bandwidth will be performing maintenance on the EVS (911) Dashboard. During the maintenance, the dashboard will be accessible for read-only activities, however provisioning activities including changes to accounts, endpoints, locations, callbacks and notifications will not be available.

There will be no impact to EVS (911) calling during this maintenance.

Posted on Jul 15, 2024 - 12:37 EDT
Network Maintenance - DFW Data Center Jul 27, 2024 00:00-06:00 EDT
Bandwidth will be performing network maintenance in our DFW data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the DFW data center.

Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

Emergency (911) Voice Calling: Bandwidth advises that customers route all calls through the ATL data center.

SMS/MMS Messaging: We advise customers to point their outbound message traffic to our LAX data center to avoid any service disruption.

The following services will not be impacted during the maintenance:
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.

Posted on Jul 17, 2024 - 12:31 EDT
Bandwidth will be performing scheduled maintenance in the Australia data center.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Australia data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the Australia data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.

Posted on Jul 19, 2024 - 09:54 EDT
Messaging Maintenance - Toll-Free MMS/SMS Jul 31, 2024 23:00 - Aug 1, 2024 03:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on Jun 28, 2024 - 10:47 EDT
Messaging Maintenance - MMS/SMS Aug 5, 2024 23:00 - Aug 6, 2024 06:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Posted on Jun 28, 2024 - 09:07 EDT
Update - This maintenance has been rescheduled to August 7, 2024.
Jul 16, 2024 - 13:24 EDT
Update - This maintenance has been rescheduled to July 24th.
Jul 09, 2024 - 12:58 EDT
Scheduled - Bandwidth will be performing scheduled maintenance in the global New York data center.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the global New York data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the global New York data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.

Jul 03, 2024 - 12:42 EDT
Past Incidents
Jul 21, 2024

No incidents reported today.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Resolved - The fix was deployed successfully and all queued requests have processed at this time. We've confirmed stability and we're considering this incident resolved.
Jul 19, 23:11 EDT
Identified - We've identified the issue and new requests are processing normally. We're working to implement correction for orders submitted during the outage .
Jul 19, 19:21 EDT
Investigating - We're currently investigating an issue causing provisioning errors for NNID and campaign updates with NetNumber. Relevant teams are engaged.
Jul 19, 18:04 EDT
Jul 18, 2024
Postmortem - Read details
Jul 19, 08:34 EDT
Resolved - We've confirmed stability with traffic at this time and we're considering this incident resolved.
Jul 18, 20:02 EDT
Monitoring - We've observed error DLRs return to expected levels at this time and we're currently monitoring for stability.
Jul 18, 14:28 EDT
Update - Bandwidth teams continue to work to resolve this incident.
Jul 18, 09:39 EDT
Update - Bandwidth teams continue to work to resolve this incident.
Jul 17, 17:52 EDT
Update - Bandwidth teams continue to work to resolve this incident.
Jul 17, 11:36 EDT
Update - Bandwidth teams continue to work to resolve this incident.
Jul 16, 22:26 EDT
Update - We are continuing to work on a fix for this issue.
Jul 16, 21:29 EDT
Identified - We’ve identified the issue and we’re currently working on a fix.
Jul 16, 17:46 EDT
Update - We’re still working with our partner to determine the issue and we’ll advise as further updates become available.
Jul 16, 17:19 EDT
Investigating - We’re currently investigating a problem causing increased failed message deliveries to TMobile returning a 4720 error code. We’ve engaged our downstream partner and we’re escalating the incident.
Jul 16, 16:10 EDT
Postmortem - Read details
Jul 18, 11:27 EDT
Resolved - We've confirmed stability with this issue and we're considering the incident resolved.
Jul 18, 09:38 EDT
Update - We are continuing to monitor for any further issues.
Jul 17, 11:35 EDT
Monitoring - Teams are observing expected messaging behavior. We will continue to monitor for stability.
Jul 16, 22:29 EDT
Update - We are continuing to work on a fix for this issue.
Jul 16, 21:29 EDT
Identified - We’ve identified an issue with our partner that may have caused delivery failures to and from 10DLC for a small amount of traffic. All traffic is functioning normally at this time and we’re working with our partner to remediate.
Jul 16, 15:50 EDT
Completed - The scheduled maintenance has been completed.
Jul 18, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Jun 28, 10:45 EDT
Completed - The scheduled maintenance has been completed.
Jul 18, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 23:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Jul 10, 12:27 EDT
Completed - The scheduled maintenance has been completed.
Jul 18, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 00:00 EDT
Scheduled - Bandwidth will be performing IP Network maintenance in our LAX data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the LAX data center.

Outbound Voice (termination) calls: We suggest that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

SMS/MMS Messaging: We advise customers to point their outbound message traffic to our DFW data center to avoid any service disruption.

The following services will not be impacted during the maintenance:
Emergency (911) voice calling
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.

Jul 3, 12:48 EDT
Jul 17, 2024
Completed - The scheduled maintenance has been completed.
Jul 17, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Jul 15, 14:54 EDT
Completed - The scheduled maintenance has been completed.
Jul 17, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 02:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jul 10, 12:25 EDT
Jul 16, 2024
Postmortem - Read details
Jul 17, 12:09 EDT
Resolved - This incident has been resolved.
Jul 16, 17:03 EDT
Monitoring - Bandwidth has been advised that the impacted vendors have restored the expected toll-free MMS delivery times. We will continue to monitor for stability.
Jul 16, 16:22 EDT
Identified - Teams have identified this incident as an industry condition. Bandwidth will partner with industry partners to aid in its recovery.
Jul 16, 15:36 EDT
Investigating - Bandwidth teams are investigating an incident impacting Toll-Free MMS delays isolated to messages to T-Mobile destinations. Teams are actively working to restore expected Toll-Free MMS delivery times.
Jul 16, 15:35 EDT
Completed - The scheduled maintenance has been completed.
Jul 16, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 08:00 EDT
Scheduled - Bandwidth will be performing scheduled maintenance in the China data center.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the China data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the China data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.

Jul 15, 09:28 EDT
Completed - The scheduled maintenance has been completed.
Jul 16, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 22:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 10, 12:24 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Jul 10, 12:22 EDT
Completed - The scheduled maintenance has been completed.
Jul 16, 04:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 01:30 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jul 12, 10:03 EDT
Jul 15, 2024
Resolved - Between 10:34am and 10:40am ET on 7/15/24 some 911 Geo-Coding requests may have timed out. The issue is resolved at this point and requests are functioning normally.
Jul 15, 10:30 EDT
Postmortem - Read details
Jul 15, 08:45 EDT
Resolved - This incident has been resolved.
Jul 15, 08:06 EDT
Update - We are continuing to investigate this issue.
Jul 14, 23:29 EDT
Investigating - Bandwidth teams are investigating an incident impacting Answering Machine Detection (AMD) for calls. Teams are actively working to restore this feature.
Jul 14, 21:25 EDT
Jul 14, 2024
Jul 13, 2024
Completed - The scheduled maintenance has been completed.
Jul 13, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 14:00 EDT
Scheduled - Bandwidth will be performing scheduled maintenance in the global Belgium data center.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the global Belgium data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the global Belgium data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.

The following services will encounter a brief interruption during the maintenance:
International Number searching and ordering - Bandwidth Dashboard
Messaging - VoxSMS
Global Portal Applications

Jul 2, 11:02 EDT
Jul 12, 2024
Postmortem - Read details
Jul 15, 08:18 EDT
Resolved - This incident has been resolved.
Jul 12, 15:17 EDT
Identified - Teams have identified an incident impacting Inbound and Outbound calls in Israel. Teams are engaged with the affected carriers to restore expected calling behavior.
Jul 12, 10:32 EDT
Monitoring - Bandwidth teams are observing expected call behaviors and will continue to monitor for prolonged stability.
Jul 12, 09:36 EDT
Investigating - We are investigating a network impairment in Israel with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
Jul 12, 08:29 EDT
Jul 11, 2024
Postmortem - Read details
Jul 12, 08:34 EDT
Resolved - This incident has been resolved.
Jul 11, 16:45 EDT
Monitoring - This vendor has advised Bandwidth that they have resolved an industry condition impacting these call types. Bandwidth will monitor for prolonged stability.
Jul 11, 14:12 EDT
Update - Bandwidth teams have identified the source of this incident as an off-network industry condition. We remain engaged with our vendors to bring about calling restoration. Updates will be provided as they become available.
Jul 11, 10:04 EDT
Update - Bandwidth teams have identified the source of this incident as an off-network industry condition. We remain engaged with our vendors to bring about calling restoration. Updates will be provided as they become available.
Jul 9, 16:26 EDT
Identified - Bandwidth teams have identified the source of this incident as an off-network industry condition. We remain engaged with our vendors to bring about calling restoration.
Jul 9, 13:49 EDT
Investigating - Bandwidth is investigating an incident in which inbound calls from the AT&T Network, whose destination is an off-network Bandwidth number, may not be complete as expected.
Jul 9, 12:51 EDT
Completed - The scheduled maintenance has been completed.
Jul 11, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 02:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jul 8, 15:10 EDT
Completed - The scheduled maintenance has been completed.
Jul 11, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Jun 28, 10:43 EDT
Jul 10, 2024
Postmortem - Read details
Jul 11, 09:24 EDT
Resolved - This incident has been resolved.
Jul 10, 21:08 EDT
Update - Due to storm impacts from Hurricane Beryl, the following markets have been impacted where a small portion of calls are not completing as expected. Bandwidth teams are working to restore market services in partnership with local industry vendors.


Lata 560 - (Houston, TX)
Lata 564 - (Corpus Christi, TX)

Jul 10, 18:56 EDT
Update - Due to storm impacts from Hurricane Beryl, the following markets have been impacted where a small portion of calls are not completing as expected. Bandwidth teams are working to restore market services in partnership with local industry vendors.

Lata 478 - (Montgomery, AL)
Lata 540 - (El Paso, TX)
Lata 554 - (Longview, TX)
Lata 560 - (Houston, TX)

Jul 10, 13:35 EDT
Identified - Due to storm impacts from Hurricane Beryl, the following markets have been impacted where a small portion of calls are not completing as expected. Bandwidth teams are working to restore market services in partnership with local industry vendors.

Lata 560 - (Houston, TX)
Lata 554 - (Longview, TX)
Lata 478 - (Montgomery, AL)

Jul 10, 09:38 EDT
Investigating - Due to storm impacts from Hurricane Beryl, the following markets have been impacted where a small portion of calls are not completing as expected. Bandwidth teams are working to restore market services in partnership with local industry vendors.

Lata 490 - (New Orleans, LA)
Lata 560 - (Houston, TX)
Lata 554 - (Longview, TX)
Lata 568 - (Harlingen, TX)
Lata 482 - (Jackson MS)
Lata 478 - (Montgomery, AL)

Jul 9, 16:25 EDT
Postmortem - Read details
Jul 11, 16:16 EDT
Resolved - This incident has been resolved.
Jul 10, 19:04 EDT
Update - We are investigating a network impairment in Brazil with our carrier affecting Outbound SMS traffic. We are currently working with our carrier for resolution.
Jul 10, 07:03 EDT
Update - We are investigating a network impairment in Brazil with our carrier affecting Outbound SMS traffic. We are currently working with our carrier for resolution.
Jul 10, 00:42 EDT
Investigating - We are investigating a network impairment in Brazil with our carrier affecting Outbound SMS traffic. We are currently working with our carrier for resolution.
Jul 9, 20:52 EDT
Postmortem - Read details
Jul 10, 13:29 EDT
Resolved - We’ve confirmed stability and we’re considering this incident resolved.
Jul 10, 12:59 EDT
Monitoring - A fix has been implemented and we're currently monitoring for stability.
Jul 10, 12:05 EDT
Identified - We've identified an issue with off-net ports causing delayed completion/provisioning in the BW dashboard. This could lead to possible call failures after porting. Relevant teams are engaged with our vendor to resolve the problem.
Jul 10, 11:41 EDT
Completed - The scheduled maintenance has been completed.
Jul 10, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 03:00 EDT
Scheduled - Bandwidth will be performing scheduled maintenance in the global New York data center.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the global New York data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the global New York data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.

Jul 1, 11:21 EDT
Completed - The scheduled maintenance has been completed.
Jul 10, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 02:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jul 8, 15:09 EDT
Jul 9, 2024
Postmortem - Read details
Jul 10, 08:28 EDT
Resolved - This incident has been resolved.
Jul 9, 16:20 EDT
Monitoring - Teams are observing expected behavior for multi-segment SMS messages. We will continue to monitor for prolonged stability.
Jul 9, 14:19 EDT
Identified - Bandwidth teams have identified the source of this incident and are working to restore the expected multi-segment SMS behavior.
Jul 9, 13:59 EDT
Investigating - Bandwidth teams are investigating an incident impacting outbound SMS Multi-Segment messages. These messages may not be delivered as expected. Teams are working to restore expected messaging behavior.
Jul 9, 13:18 EDT
Completed - The scheduled maintenance has been completed.
Jul 9, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 02:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Jul 8, 15:07 EDT
Completed - The scheduled maintenance has been completed.
Jul 9, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 00:00 EDT
Scheduled - Bandwidth will be performing network EVS (911) maintenance in our ATL data center. While all steps have been taken to minimize impact to calls, Bandwidth advises that customers route all EVS (911) calls through the DFW data center for the duration of the maintenance to ensure no interruption in service.

There will be no impact to 911 provisioning during this maintenance.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.

Jun 28, 09:04 EDT
Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.