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Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

    • HTTP Voice Issue with AMD
    Identified - We’ve identified the issue and we’re working on a fix.
    Dec 01, 2023 - 00:56 EST
    Investigating - We’re currently investigating an issue with answering machine detection service for outbound HTTP voice calls. Relevant teams are engaged.
    Dec 01, 2023 - 00:54 EST
    United States Inbound Calling Services Operational
    Inbound Calling (SIP) - United States Operational
    Toll-Free calling - Inbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Operational
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    United States Outbound Calling Services Degraded Performance
    Outbound Calling (SIP) - United States Operational
    Toll-Free calling - Outbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Degraded Performance
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    United States V2 Application Add On Services Operational
    Call Recording Operational
    Transcriptions Operational
    Text-to-Speech Operational
    CNAM Lookup Operational
    United States Messaging Services Operational
    SMS Messaging (SMPP) Operational
    MMS Messaging (MM4) Operational
    Toll-Free SMS - Inbound Operational
    Toll-Free SMS - Outbound Operational
    International Messaging (HTTP) Operational
    REST APIs - HTTP SMS Messaging Operational
    REST APIs - HTTP MMS Messaging Operational
    Toll Free MMS - Inbound Operational
    Toll Free MMS - Outbound Operational
    International A2P Messaging Operational
    International A2P Platform (SMPP) Operational
    International A2P Platform (HTTP) Operational
    International A2P Messaging Regional Connectivity Operational
    Latin America Operational
    APAC Operational
    Europe Operational
    Middle East & Africa Operational
    Insights Operational
    Messaging Insights Dashboard Operational
    Message Log API Operational
    Number Management Services Operational
    New Number Ordering Operational
    Number Porting Operational
    Inbound Calling - Caller ID Lookup (CNAM) Operational
    Line Feature Management ? Operational
    Phone Number Lookup API Operational
    Call Assure Operational
    9-1-1 Services Operational
    9-1-1 Call Routing Service Operational
    9-1-1 Provisioning Service Operational
    DLR (Dynamic Location Routing) Operational
    Direct Network Connection Operational
    Network Expansion Service (NES) Operational
    Inbound Direct Link Services (DLS) Operational
    Outbound Direct Link Services (DLS) Operational
    Virtual (cloud) Connection Service Operational
    WebRTC Operational
    United States Local Market Status ? Operational
    120 - Portland, ME Operational
    122 - Manchester, NH Operational
    124 - Burlington, VT Operational
    126 - Springfield, MA Operational
    128 - Cambridge, MA Operational
    130 - Providence, RI Operational
    132 - New York City, NY Operational
    133 - Poughkeepsie, NY Operational
    134 - Albany, NY Operational
    136 - Syracuse, NY Operational
    138 - Binghamton, NY Operational
    140 - Buffalo, NY Operational
    220 - Pleasantville, NJ Operational
    222 - Camden, NJ Operational
    224 - Newark, NJ Operational
    226 - Harrisburg, PA Operational
    228 - Philadelphia, PA Operational
    230 - Altoona, PA Operational
    232 - Scranton, PA Operational
    234 - Pittsburgh, PA Operational
    236 - Washington, DC Operational
    238 - Baltimore, MD Operational
    240 - Frederick, MD Operational
    244 - Roanoke, VA Operational
    246 - Culpeper, VA Operational
    248 - Richmond, VA Operational
    250 - Lynchburg, VA Operational
    252 - Norfolk, VA Operational
    254 - Charleston, WV Operational
    256 - Clarksburg, WV Operational
    320 - Cleveland, OH Operational
    322 - Youngstown, OH Operational
    324 - Worthington, OH Operational
    325 - Akron, OH Operational
    326 - Toledo, OH Operational
    328 - Dayton, OH Operational
    330 - Evansville, IN Operational
    332 - South Bend, IN Operational
    334 - Fort Wayne, IN Operational
    336 - Indianapolis, IN Operational
    338 - Bloomington, IN Operational
    340 - Southfield, MI Operational
    342 - Marquette, MI Operational
    344 - Saginaw, MI Operational
    348 - Grand Rapids, MI Operational
    350 - Appleton, WI Operational
    354 - Madison, WI Operational
    356 - Milwaukee, WI Operational
    358 - Chicago, IL Operational
    368 - Peoria, IL Operational
    420 - Asheville, NC Operational
    422 - Charlotte, NC Operational
    424 - Greensboro, NC Operational
    426 - Raleigh, NC Operational
    428 - Wilmington, NC Operational
    430 - Greenville, SC Operational
    432 - Myrtle Beach, SC Operational
    434 - Columbia, SC Operational
    436 - Charleston, SC Operational
    438 - Atlanta, GA Operational
    440 - Savannah, GA Operational
    442 - Augusta, GA Operational
    446 - Macon, GA Operational
    448 - Pensacola, FL Operational
    452 - Jacksonville, FL Operational
    454 - Gainesville, FL Operational
    458 - Orlando, FL Operational
    460 - Miami, FL Operational
    462 - Louisville, KY Operational
    468 - Memphis, TN Operational
    470 - Nashville, TN Operational
    472 - Chattanooga, TN Operational
    474 - Knoxville, TN Operational
    476 - Birmingham, AL Operational
    477 - Huntsville, AL Operational
    478 - Montgomery, AL Operational
    480 - Mobile, AL Operational
    482 - Jackson, MS Operational
    486 - Shreveport, LA Operational
    488 - Lake Charles, LA Operational
    490 - New Orleans, LA Operational
    492 - Baton Rouge, LA Operational
    520 - St. Louis, MO Operational
    522 - Springfield, MO Operational
    524 - Kansas City, MO Operational
    526 - Fort Smith, AR Operational
    528 - Little Rock, AR Operational
    532 - Wichita, KS Operational
    534 - Topeka, KS Operational
    536 - Oklahoma City, OK Operational
    538 - Tulsa, OK Operational
    540 - El Paso, TX Operational
    542 - Midland, TX Operational
    544 - Lubbock, TX Operational
    546 - Amarillo, TX Operational
    548 - Wichita Falls, TX Operational
    550 - Abilene, TX Operational
    552 - Dallas, TX Operational
    554 - Longview, TX Operational
    556 - Waco, TX Operational
    558 - Austin, TX Operational
    560 - Houston, TX Operational
    562 - Beaumont, TX Operational
    564 - Corpus Christi, TX Operational
    566 - San Antonio, TX Operational
    568 - Harlingen, TX Operational
    620 - Rochester, MN Operational
    624 - Duluth, MN Operational
    626 - St. Cloud, MN Operational
    628 - Minneapolis, MN Operational
    632 - Des Moines, IA Operational
    634 - Davenport, IA Operational
    635 - Cedar Rapids, IA Operational
    636 - Fargo, ND Operational
    640 - Sioux Falls, SD Operational
    644 - Omaha, NE Operational
    646 - Grand Island, NE Operational
    650 - Billings, MT Operational
    652 - Boise, ID Operational
    654 - Cheyenne, WY Operational
    656 - Denver, CO Operational
    658 - Colorado Springs, CO Operational
    660 - Salt Lake City, UT Operational
    664 - Albuquerque, NM Operational
    666 - Phoenix, AZ Operational
    668 - Tucson, AZ Operational
    670 - Eugene, OR Operational
    672 - Portland, OR Operational
    674 - Seattle, WA Operational
    676 - Spokane, WA Operational
    720 - Reno, NV Operational
    721 - Las Vegas, NV Operational
    722 - San Francisco, CA Operational
    724 - Chico, CA Operational
    726 - Sacramento, CA Operational
    728 - Fresno, CA Operational
    730 - Los Angeles, CA Operational
    732 - San Diego, CA Operational
    734 - Bakersfield, CA Operational
    736 - Monterey, CA Operational
    738 - Stockton, CA Operational
    740 - San Luis Obispo, CA Operational
    920 - New Haven, CT Operational
    922 - Cincinnati, OH Operational
    923 - Mansfield, OH Operational
    924 - Erie, PA Operational
    927 - Harrisonburg, VA Operational
    928 - Charlottesville, VA Operational
    939 - Fort Myers/Naples, FL Operational
    949 - Fayetteville, NC Operational
    951 - Rocky Mount, NC Operational
    952 - Tampa, FL Operational
    953 - Tallahassee, FL Operational
    956 - Johnson City, TN Operational
    958 - Lincoln, NE Operational
    973 - Palm Springs, CA Operational
    974 - Rochester, NY Operational
    Support Operational
    Phone Support Operational
    Ticketing Support Operational
    Help Center Operational
    Portals Operational
    Bandwidth Dashboard Operational
    Application Platform Dashboard Operational
    9-1-1 Dashboard Operational
    Bandwidth International (fka Voxbone) Portal Operational
    Dominican Republic Calling Services Operational
    Inbound Calling - Dominican Republic (SIP) Operational
    Argentina Calling Services Operational
    Inbound Calling- Argentina Operational
    Outbound Calling- Argentina Operational
    Brazil Calling Services Operational
    Inbound Calling- Brazil Operational
    Chile Calling Services Operational
    Inbound Calling- Chile Operational
    Colombia Calling Services Operational
    Inbound Calling- Colombia Operational
    El Salvador Calling Services Operational
    Inbound Calling- El Salvador Operational
    Panama Calling Services Operational
    Inbound Calling- Panama Operational
    Peru Calling Services Operational
    Inbound Calling- Peru Operational
    Outbound Calling- Peru Operational
    Austria Calling Services Operational
    Inbound Calling - Austria Operational
    Outbound Calling - Austria Operational
    Emergency Calling - Austria Operational
    Belgium Calling Services Operational
    Inbound Calling - Belgium Operational
    Outbound Calling - Belgium Operational
    Emergency Calling - Belgium Operational
    France Calling Services Operational
    Inbound Calling - France Operational
    Outbound Calling - France Operational
    Emergency Calling - France Operational
    Germany Calling Services Operational
    Inbound Calling - Germany Operational
    Outbound Calling - Germany Operational
    Emergency Calling - Germany Operational
    Luxembourg Calling Services Operational
    Inbound Calling - Luxembourg Operational
    Outbound Calling - Luxembourg Operational
    Emergency Calling - Luxembourg Operational
    Netherlands Calling Services Operational
    Inbound Calling - Neatherlands Operational
    Outbound Calling - Netherlands Operational
    Emergency Calling - Netherlands Operational
    Switzerland Calling Services Operational
    Inbound Calling - Switzerland Operational
    Outbound Calling - Switzerland Operational
    Emergency Calling - Switzerland Operational
    Croatia Calling Services Operational
    Inbound Calling - Croatia Operational
    Outbound Calling - Croatia Operational
    Emergency Calling - Croatia Operational
    Greece Calling Services Operational
    Inbound Calling - Greece Operational
    Outbound Calling - Greece Operational
    Emergency Calling - Greece Operational
    Italy Calling Services Operational
    Inbound Calling - Italy Operational
    Outbound Calling - Italy Operational
    Emergency Calling - Italy Operational
    Malta Calling Services Operational
    Inbound Calling - Malta Operational
    Portugal Calling Services Operational
    Inbound Calling - Portugal Operational
    Outbound Calling - Portugal Operational
    Emergency Calling - Portugal Operational
    Slovenia Calling Services Operational
    Inbound Calling - Slovenia Operational
    Outbound Calling- Slovenia Operational
    Emergency Calling- Slovenia Operational
    Spain Calling Services Operational
    Inbound Calling - Spain Operational
    Outbound Calling - Spain Operational
    Emergency Calling - Spain Operational
    Bulgaria Calling Services Operational
    Inbound Calling - Bulgaria Operational
    Outbound Calling - Bulgaria Operational
    Emergency Calling - Bulgaria Operational
    Georgia Calling Services Operational
    Inbound Calling - Georgia Operational
    Czech Republic Calling Services Operational
    Inbound Calling - Czech Republic Operational
    Outbound Calling - Czech Republic Operational
    Emergency Calling - Czech Republic Operational
    Hungary Calling Services Operational
    Inbound Calling - Hungary Operational
    Outbound Calling - Hungary Operational
    Emergency Calling - Hungary Operational
    Poland Calling Services Operational
    Inbound Calling - Poland Operational
    Outbound Calling - Poland Operational
    Emergency Calling - Poland Operational
    Romania Calling Services Operational
    Inbound Calling - Romania Operational
    Outbound Calling - Romania Operational
    Emergency Calling - Romania Operational
    Slovakia Calling Services Operational
    Inbound Calling - Slovakia Operational
    Outbound Calling - Slovakia Operational
    Emergency Calling - Slovakia Operational
    Denmark Calling Services Operational
    Inbound Calling - Denmark Operational
    Outbound Calling - Denmark Operational
    Emergency Calling - Denmark Operational
    Estonia Calling Services Operational
    Inbound Calling - Estonia Operational
    Outbound Calling - Estonia Operational
    Emergency Calling - Estonia Operational
    Finland Calling Services Operational
    Inbound Calling - Finland Operational
    Outbound Calling - Finland Operational
    Emergency Calling - Finland Operational
    Ireland Calling Services Operational
    Inbound Calling - Ireland Operational
    Outbound Calling - Ireland Operational
    Emergency Calling - Ireland Operational
    Latvia Calling Services Operational
    Inbound Calling - Latvia Operational
    Outbound Calling - Latvia Operational
    Emergency Calling - Latvia Operational
    Lithuania Calling Services Operational
    Inbound Calling - Lithuania Operational
    Outbound Calling - Lithuania Operational
    Emergency Calling - Lithuania Operational
    Norway Calling Services Operational
    Inbound Calling - Norway Operational
    Outbound Calling - Norway Operational
    Emergency Calling -Norway Operational
    Sweden Calling Services Operational
    Inbound Calling - Sweden Operational
    Outbound Calling - Sweden Operational
    Emergency Calling - Sweden Operational
    United Kingdom Calling Services Operational
    Inbound Calling - United Kingdom Operational
    Outbound Calling - United Kingdom Operational
    Emergency Calling - United Kingdom Operational
    Canada Calling Services Operational
    Inbound Calling - Canada (SIP) Operational
    Mexico Calling Services Operational
    Inbound Calling - Mexico Operational
    Puerto Rico Calling Services Operational
    Inbound Calling - Puerto Rico Operational
    Outbound Calling - Puerto Rico Operational
    Emergency Calling - Puerto Rico Operational
    Virgin Islands (U.S.) Calling Services Operational
    Inbound Calling - Virgin Islands (U.S.) Operational
    Emergency Calling - Virgin Islands (U.S.) Operational
    Cyprus Calling Services Operational
    Inbound Calling - Cyprus Operational
    Outbound Calling - Cyprus Operational
    Emergency Calling - Cyprus Operational
    Egypt Calling Services Operational
    Inbound Calling - Egypt Operational
    Israel Calling Services Operational
    Inbound Calling - Israel Operational
    Outbound Calling - Israel Operational
    Emergency Calling - Israel Operational
    Jordan Calling Services Operational
    Inbound Calling- Jordan Operational
    Kenya Calling Services Operational
    Inbound Calling- Kenya Operational
    Qatar Calling Services Operational
    Inbound Calling- Qatar Operational
    South Africa Calling Services Operational
    Inbound Calling- South Africa Operational
    United Arab Emirates Calling Services Operational
    Inbound Calling- United Arab Emirates Operational
    Australia Calling Services Operational
    Inbound Calling- Australia Operational
    Outbound Calling- Australia Operational
    Emergency Calling- Australia Operational
    China Calling Services Operational
    Inbound Calling- China Operational
    Hong Kong Calling Services Operational
    Inbound Calling- Hong Kong Operational
    Outbound Calling- Hong Kong Operational
    Emergency Calling- Hong Kong Operational
    India Calling Services Operational
    Inbound Calling- India Operational
    Indonesia Calling Services Operational
    Inbound Calling- Indonesia Operational
    Japan Calling Services Operational
    Inbound Calling- Japan Operational
    Outbound Calling- Japan Operational
    Emergency Calling- Japan Operational
    Malaysia Calling Services Operational
    Inbound Calling- Malaysia Operational
    Philippines Calling Service Operational
    Inbound Calling- Philippines Operational
    Singapore Calling Services Operational
    Inbound Calling- Singapore Operational
    Outbound Calling- Singapore Operational
    Emergency Calling- Singapore Operational
    South Korea Calling Services Operational
    Inbound Calling- South Korea Operational
    Outbound Calling- South Korea Operational
    Thailand Calling Services Operational
    Inbound Calling- Thailand Operational
    Operational
    Degraded Performance
    Partial Outage
    Major Outage
    Maintenance
    Scheduled Maintenance
    Messaging Maintenance - SMS Dec 2, 2023 13:00-17:00 EST
    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Posted on Nov 29, 2023 - 10:36 EST
    Global Data Centers Maintenance Dec 3, 2023 01:00-05:00 EST
    Bandwidth will be performing scheduled software maintenance in their global data centers.
    While no call impact is expected, customers connecting directly to a global data center may experience a brief period when BGP routes will be withdrawn and calls will potentially be rerouted to the next most preferred paths.
    Posted on Nov 28, 2023 - 10:13 EST
    Network Maintenance - JFK Data Center Dec 5, 2023 00:00-06:00 EST
    Bandwidth will be performing network maintenance in our JFK data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the JFK data center.

    Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

    The following services will not be impacted during the maintenance:
    Emergency (911) Voice Calling
    SMS/MMS Messaging
    HTTP Voice / Messaging services
    Number Ordering / Provisioning / Management API services

    For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
    Posted on Nov 22, 2023 - 08:51 EST
    Messaging Maintenance - SMS Dec 5, 2023 02:00-06:00 EST
    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Posted on Nov 20, 2023 - 12:42 EST
    Call Assure Quarterly Testing Dec 6, 2023 00:00-06:00 EST
    Bandwidth will be performing our quarterly Call Assure testing. This is a proactive exercise to periodically validate the processes and procedures are ready if and when a need arises to invoke this capability.

    During testing, all toll-free origination traffic will be delivered via the Call Assure network. At the conclusion of the test, traffic will return to its normal routing process. Some toll-free features may not be available for the duration of the testing.

    If you have any questions or need additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
    Posted on Nov 21, 2023 - 14:54 EST
    Network Maintenance - DFW Data Center Dec 7, 2023 00:00-06:00 EST
    Bandwidth will be performing network maintenance in our DFW data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the DFW data center.

    Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

    Emergency (911) Voice Calling: Bandwidth advises that customers route all calls through the ATL data center.

    SMS/MMS Messaging: We advise customers to point their outbound message traffic to our LAX data center to avoid any service disruption.

    The following services will not be impacted during the maintenance:
    HTTP Voice / Messaging services
    Number Ordering / Provisioning / Management API services

    For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
    Posted on Nov 27, 2023 - 13:51 EST
    Network Maintenance - ATL Data Center Dec 12, 2023 00:00-06:00 EST
    Bandwidth will be performing network maintenance in our ATL data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the ATL data center.

    Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

    Emergency (911) Voice Calling: Bandwidth advises that customers route all calls through the DFW data center.

    The following services will not be impacted during the maintenance:
    SMS/MMS Messaging
    HTTP Voice / Messaging services
    Number Ordering / Provisioning / Management API services

    For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
    Posted on Nov 30, 2023 - 10:18 EST
    Network Maintenance - LAX Data Center Dec 14, 2023 00:00-06:00 EST
    Bandwidth will be performing IP Network maintenance in our LAX data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the LAX data center.

    Outbound Voice (termination) calls: We suggest that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

    SMS/MMS Messaging: We advise customers to point their outbound message traffic to our DFW data center to avoid any service disruption.

    The following services will not be impacted during the maintenance:
    Emergency (911) voice calling
    HTTP Voice / Messaging services
    Number Ordering / Provisioning / Management API services

    For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
    Posted on Nov 30, 2023 - 10:56 EST
    Bandwidth 2024 Telephone Number Lookup Certificate Update Jan 10, 2024 00:00-01:00 EST
    Update - We will be undergoing scheduled maintenance during this time.
    Oct 04, 2023 - 09:58 EDT
    Scheduled - On January 10, 2024 Bandwidth will be replacing their current Digicert certificates with AWS Certificate Manager (ACM) certificates for SSL/TLS.

    Prior to that date, customers are strongly encouraged to verify Amazon Trust Services is in their trust store.

    To verify Amazon Trust Services is in your trust store and to learn more please visit the following Amazon website: https://aws.amazon.com/blogs/security/how-to-prepare-for-aws-move-to-its-own-certificate-authority/

    For assistance or for any additional information regarding this maintenance please reach out to our Customer Success Team via the bandwidth.com/support portal.
    Oct 04, 2023 - 09:48 EDT
    Past Incidents
    Dec 1, 2023

    Unresolved incident: HTTP Voice Issue with AMD.

    Nov 30, 2023
    Dashboard Incident -Delayed TN History
    Resolved - For a brief window of time, TN History was not available in the Bandwidth Dashboard. At this time, TN history has been restored and is available.
    Nov 30, 19:00 EST
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Nov 30, 03:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 29, 23:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Oct 30, 09:41 EDT
    Programmable HTTP Voice Incident
    Resolved - There was a brief interruption of service for programmable HTTP voice between 12:01am and 12:04am ET. Customers would not have been able to initiate outbound calls or retrieve metadata and recordings; and calls in progress would have had issues retrieving recordings and sending callbacks.
    Nov 30, 00:00 EST
    Nov 29, 2023
    Port Activation Delays
    Resolved - We’ve confirmed completion of delayed orders and we’re considering this incident resolved.
    Nov 29, 13:57 EST
    Monitoring - We've completed mitigation for the issue and orders are completing as expected at this time. We're currently monitoring for stability and confirming delayed order completion.
    Nov 29, 11:34 EST
    Identified - We've identified an internal issue causing delays in port order activation. Relevant teams are engaged and we'll advise once we have further details.
    Nov 29, 11:14 EST
    Network Maintenance - RDU Data Center
    Completed - The scheduled maintenance has been completed.
    Nov 29, 06:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 29, 00:00 EST
    Update - We will be undergoing scheduled maintenance during this time.
    Nov 15, 13:58 EST
    Scheduled - Bandwidth will be performing network maintenance in our RDU data center.

    Although Bandwidth is taking all necessary steps to eliminate impact during the maintenance window, number management and provisioning services including searching inventory, viewing orders, placing orders or performing any other portal/API functions may experience a brief disruption in services on the following platforms:

    EVS/911 Dashboard, 911 API, CNAM HTTP API
    Bandwidth Dashboard

    The following services will not be impacted during the maintenance:

    Inbound Voice (Origination) Calling
    Outbound Voice (Termination) Calling
    Emergency (911) Voice Calling
    SMS/MMS Messaging
    HTTP Voice/Messaging services

    For any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
    Nov 15, 13:45 EST
    Messaging Maintenance - Toll Free SMS
    Completed - The scheduled maintenance has been completed.
    Nov 29, 03:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 29, 01:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
    Nov 20, 12:40 EST
    Nov 28, 2023
    Global Data Center Maintenance - Belgium
    Completed - The scheduled maintenance has been completed.
    Nov 28, 18:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 28, 14:00 EST
    Scheduled - Bandwidth will be performing scheduled maintenance in the Belgium data center.

    As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Belgium data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the Belgium data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
    Nov 2, 14:24 EDT
    SMS Delays - Toll-Free and Long Code
    Resolved - This incident has been resolved.
    Nov 28, 15:33 EST
    Monitoring - Bandwidth teams are observing expected SMS deliverability. Teams will continue to monitor for prolonged stability.
    Nov 28, 13:31 EST
    Identified - Bandwidth teams have identified the cause of this incident and are working to restore expected SMS delivery times.
    Nov 28, 13:22 EST
    Investigating - Bandwidth teams have identified an incident that is impacting both Toll-Free and Long Code SMS messages. These messages are delayed in delivery. Messages will queue for delayed delivery.
    Nov 28, 13:09 EST
    Bandwidth International Market Impairment - Brazil
    Resolved - This incident has been resolved.
    Nov 28, 13:52 EST
    Investigating - We are investigating a network impairment in Brazil with one of our carriers affecting voice traffic. We are currently working with our carrier for resolution.
    Nov 27, 19:12 EST
    Possible Inbound Failures from T-Mobile
    Resolved - Between 1:33pm and 5:35pm ET customers may have experienced inbound call failures originating from T-Mobile’s network. The underlying issue has been corrected at this time and traffic is functioning as expected.
    Nov 28, 13:30 EST
    Voice API Maintenance
    Completed - The scheduled maintenance has been completed.
    Nov 28, 03:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 28, 00:01 EST
    Scheduled - Bandwidth will be performing maintenance on the Voice API platform. While all steps are being taken to minimize impact, customers may experience brief intervals during the maintenance where inbound and outbound calls may fail to be delivered
    Nov 13, 11:41 EST
    Nov 27, 2023
    One Way Audio Inbound from T-Mobile
    Resolved - Between 11pm EST 11/27 and 3:33pm EST 11/28 we experienced an intermittent issue causing one-way audio on inbound calls originating from T-Mobile's network. The issue has been mitigated at this time and traffic is functioning normally.
    Nov 27, 23:00 EST
    Global Portal Maintenance
    Completed - The scheduled maintenance has been completed.
    Nov 27, 20:01 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 27, 18:00 EST
    Scheduled - Bandwidth will be performing maintenance on our Global Portal platform. While all steps are being taken to minimize impact, customers will be unable to perform emergency services provisioning via CSV uploads for the duration of the maintenance. All other provisioning activities and emergency services will remain uninterrupted during the maintenance window.
    Nov 9, 14:04 EST
    Toll Free MMS Delays - US
    Resolved - This incident has been resolved.
    Nov 27, 16:19 EST
    Monitoring - Teams are observing expected delivery times. We will continue to monitor for ongoing stability.
    Nov 27, 14:05 EST
    Investigating - Bandwidth teams have identified an off-network incident that is impacting Toll Free MMS messages. These messages are delayed in delivery to some carriers. Messages will queue for delayed delivery.
    Nov 27, 13:37 EST
    Nov 26, 2023

    No incidents reported.

    Nov 25, 2023

    No incidents reported.

    Nov 24, 2023
    Toll Free SMS Incident- Canada
    Resolved - This incident has been resolved.
    Nov 24, 17:35 EST
    Monitoring - Teams are observing expected messages delivery and are monitoring for prolong stability.
    Nov 24, 16:32 EST
    Update - Teams continue to investigate this isolated off network Toll Free SMS incident.
    Nov 24, 14:23 EST
    Identified - Bandwidth teams have identified an off-network incident impacting timely outbound Toll Free SMS delivery to the Roger’s Network (Canada). Toll Free SMS messages are being queued for a delayed delivery.
    Nov 24, 13:07 EST
    Toll Free MMS Delays - US
    Resolved - This incident has been resolved.
    Nov 24, 15:48 EST
    Monitoring - Teams are observing expected delivery times. We will continue to monitor for ongoing stability.
    Nov 24, 14:13 EST
    Update - Bandwidth teams have identified an off-network incident that is impacting outbound Toll Free MMS messages. These messages are delayed in delivery to some carriers. Toll Free MMS messages will queue for delayed delivery.
    Nov 24, 13:11 EST
    Identified - Bandwidth teams have identified an off network incident that is impacting Toll Free MMS messages. These messages are delayed in delivery to some carriers. Messages will queue for delayed delivery.
    Nov 24, 12:00 EST
    JFK Voice Incident
    Resolved - This incident has been resolved.
    Nov 24, 15:38 EST
    Monitoring - Teams are observing expected call behavior in our JFK/EWR data center. Bandwidth will continue to monitor for prolonged stability.
    Nov 24, 14:44 EST
    Identified - Bandwidth teams have identified the cause of this cause of this incident and are working to restore expected voice behavior.
    Nov 24, 13:55 EST
    Investigating - Bandwidth teams are investigating an incident in our JFK/EWR Datacenter where inbound and outbound calls may not complete as expected. Customers are asked to used their geo-redundant connections. All teams are actively working to restore call completion.
    Nov 24, 13:32 EST
    Nov 23, 2023

    No incidents reported.

    Nov 22, 2023

    No incidents reported.

    Nov 21, 2023
    Inbound Voice Incident - South Korea
    Resolved - We’ve confirmed stability and we’re considering the incident resolved.
    Nov 21, 11:47 EST
    Monitoring - Bandwidth teams are observing expected calling behavior at this time. We will continue to monitor for ongoing stability.
    Nov 21, 11:02 EST
    Investigating - Bandwidth teams are investigating an incident impacting inbound voice calls to South Korea. Inbound calls may not complete as expected at this time.
    Nov 21, 10:37 EST
    Global Data Center Maintenance - China
    Completed - The scheduled maintenance has been completed.
    Nov 21, 09:32 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 21, 08:03 EST
    Scheduled - Bandwidth will be performing scheduled maintenance in the China data center.

    As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the China data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the China data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
    Nov 15, 14:36 EST
    Nov 20, 2023
    Messaging Provisioning Incident
    Resolved - The fix was implemented and all pending updates have completed at this time. We’re considering the incident resolved.
    Nov 20, 20:43 EST
    Update - We’re continuing to work with our vendor on a solution and we’ll advise once we have further updates.
    Nov 20, 19:41 EST
    Identified - We’ve identified the issue and we’re working with our provisioning vendor on a solution.
    Nov 20, 18:54 EST
    Investigating - Bandwidth teams are investigating an incident impacting provisioning of messaging properties to a telephone number. Teams are actively working to restore realtime provisioning.
    Nov 20, 18:39 EST
    Nov 19, 2023

    No incidents reported.

    Nov 18, 2023

    No incidents reported.

    Nov 17, 2023
    Dashboard Provisioning Delays
    Resolved - Some Dashboard users experienced delays with general TN Orders and TN Option orders. We are now considering this incident resolved.
    Nov 17, 18:30 EST
    HTTP Voice V2 Timeouts - Callbacks
    Resolved - For a brief period, Bandwidth V2 callbacks were not responding as expected and could have been missed. This has been resolved.
    Nov 17, 14:56 EST
    HTTP Voice Incident
    Resolved - This incident has been resolved.
    Nov 17, 13:21 EST
    Update - We are monitoring this resolution.
    Nov 17, 08:31 EST
    Update - We are continuing to monitor this resolution.
    Nov 17, 06:31 EST
    Monitoring - A resolution has been implemented and we are monitoring the results.
    Nov 17, 05:16 EST
    Investigating - We are currently investigating and incident affecting how times are returned for HTTP Voice calling.
    Nov 17, 04:12 EST
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