Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Mar 28, 2025 - 12:30 EDT
Bandwidth will be performing emergency network maintenance in our RDU data center. While Bandwidth is taking all necessary steps to eliminate impact during the maintenance window, there will be brief intervals during the maintenance when Number Management and provisioning services including searching inventory, viewing orders, placing orders or performing any other portal/API functions will be unreachable on the following platforms:
Number management and provisioning services including searching inventory, viewing orders, placing orders or performing any other portal/API functions will be unreachable at various times throughout the event on the following platforms:
EVS/911 Dashboard, 911 API, CNAM HTTP API Bandwidth Dashboard
The following services will not be impacted during the maintenance:
For any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal. Posted on
Mar 27, 2025 - 10:38 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered. Posted on
Mar 28, 2025 - 12:28 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages. Posted on
Apr 03, 2025 - 12:57 EDT
Resolved -
This incident has been resolved.
Apr 3, 12:02 EDT
Monitoring -
A fix has been deployed for affected numbers. We’re seeing that traffic has returned to expected function and we’re monitoring for stability.
Mar 30, 11:46 EDT
Update -
At this time we have been advised that a fix for the underlying issue is scheduled for 4/2/25. We are continuing to engage with our partners to see if that can be expedited. Since we have an ETR, we'll hold further updates from here unless the ETR changes.
Mar 28, 14:40 EDT
Update -
We're continuing to work with our partner on the issue, and they are engaged with the relevant parties. There is no ETR at this time.
Mar 28, 08:10 EDT
Update -
We're continuing to escalate with our partner on the issue and they are engaged with the relevant parties. There is no ETR at this time.
Mar 27, 15:35 EDT
Update -
We're continuing to escalate with our partner on the issue and they are engaged with the relevant parties. There is no ETR at this time.
Mar 27, 08:03 EDT
Update -
We're continuing to escalate with our partner on the issue and they are engaged with the relevant parties. At this time we don’t anticipate any further updates tonight, but if we receive any, it will be passed along.
Mar 26, 23:43 EDT
Update -
We're continuing to escalate with our partner on the issue and they are engaged with the relevant parties. There is no ETR at this time.
Mar 26, 19:00 EDT
Identified -
The issue has been identified by our partner and they are working to resolve.
Mar 26, 17:25 EDT
Update -
We are continuing to investigate this issue.
Mar 26, 16:43 EDT
Investigating -
Bandwidth teams are investigating a possible Inbound SMS and MMS Messaging incident. Inbound messaging traffic from T-Mobile is not delivering as expected, isolated to 10DLC Traffic. Teams are working to find the source of this incident.
Mar 26, 15:47 EDT
Resolved -
This incident has been resolved.
Apr 2, 23:44 EDT
Investigating -
Teams have identified an incident impacting a small subset of Inbound Canada that are forwarded may not complete with audio. Teams are working to restore expected calling behaviors.
Apr 2, 21:59 EDT
Completed -
The scheduled maintenance has been completed.
Apr 2, 21:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 20:00 EDT
Scheduled -
Bandwidth will be performing emergency network maintenance in our LAX data center. Bandwidth is taking every measure available to ensure impact is minimal however, customers may observe a brief loss in service. Customers should be prepared to receive-from and route-to their corresponding geo-redundant locations to prevent service disruption.
Outbound Voice Services: Bandwidth advises that customers route outbound calls through their geo-redundant site.
SMS/MMS Messaging: Bandwidth advises that customers point their outbound message traffic to our DFW data center to avoid any service disruption.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Apr 2, 15:29 EDT
Resolved -
We discovered the issue and successfully deployed a fix. Messaging provisioning is operating as expected at this time.
Apr 2, 16:04 EDT
Investigating -
Bandwidth teams are investigating an off-network incident where messaging enablement or changes to messaging settings are not provisioning as expected. Teams have engaged the impacted vendor and are working with them to restore expected behaviors.
Apr 2, 13:29 EDT
Resolved -
We’ve confirmed the underlying issue with the bind has been resolved and the bind is now back to normal function. Messages sent during the outage would be stored and retried. We’re consider g this incident resolved.
Apr 2, 14:51 EDT
Investigating -
We're currently investigating an issue that caused messaging traffic to fail through our LAX datacenter. Relevant teams are engaged.
Apr 2, 14:05 EDT
Completed -
The scheduled maintenance has been completed.
Apr 2, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Mar 27, 14:02 EDT
Resolved -
This incident has been resolved.
Apr 1, 16:33 EDT
Update -
Teams are observing expected behavior. We will continue to monitor for prolonged stability.
Apr 1, 11:50 EDT
Monitoring -
Teams are observing expected behavior. We will monitor for stability.
Mar 31, 19:50 EDT
Identified -
The source of this off-network incident has been identified. The impaired vendor continues to work to restore expected behavior.
Mar 31, 18:43 EDT
Investigating -
Bandwidth teams are investigating off network incident where some Messaging provisioning requests are not completed as expected. Teams are engaged with the impaired vendor.
Mar 31, 16:53 EDT
Resolved -
This incident has been resolved.
Apr 1, 11:43 EDT
Identified -
Bandwidth teams have identified an Outbound Voice incident impacting global voice call completion. The impacted carrier is being removed from routes. Call may not complete as expected.
Apr 1, 10:41 EDT
Completed -
The scheduled maintenance has been completed.
Apr 1, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 00:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Mar 19, 08:17 EDT
Resolved -
This incident has been resolved.
Mar 31, 15:46 EDT
Monitoring -
Teams are observing expected behavior and will monitor for prolonged stability.
Mar 31, 14:56 EDT
Investigating -
Bandwidth teams are investigating an incident impacting a small subsection of customers where RTP is unavailable. Teams are actively working to restore expected RTP behavior for the impacted calls.
Mar 31, 14:39 EDT
Resolved -
We’ve confirmed stability and we’re considering this incident resolved.
Mar 28, 17:34 EDT
Monitoring -
Errors have resumed to normal levels and we’re monitoring for stability.
Mar 28, 17:31 EDT
Identified -
We've identified an issue causing an increase in gateway timeouts (502 and 504 errors) for outbound traffic to the BW Messaging API. Relevant teams are engaged and we'll advise once we have further details.
Mar 28, 15:48 EDT
Completed -
The scheduled maintenance has been completed.
Mar 28, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Mar 17, 13:03 EDT
Completed -
The scheduled maintenance has been completed.
Mar 27, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 23:00 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Mar 13, 13:43 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Mar 10, 16:24 EDT
Completed -
The scheduled maintenance has been completed.
Mar 26, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 02:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Mar 10, 16:21 EDT
Completed -
The scheduled maintenance has been completed.
Mar 26, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Mar 10, 16:22 EDT
Resolved -
This incident has been resolved.
Mar 25, 22:52 EDT
Monitoring -
A fix has been implemented and traffic has recovered at this time. We’re currently monitoring for stability.
Mar 25, 21:26 EDT
Update -
We are continuing to work on a fix for this issue.
Mar 25, 20:04 EDT
Identified -
The issue has been identified and we’re working to implement a fix.
Mar 25, 17:02 EDT
Update -
We're still investigating the issue with our partner and we'll advise once we have further updates.
Mar 25, 16:04 EDT
Investigating -
We are currently investigating a network issue affecting inbound traffic completion to Puerto Rico. Relevant teams are engaged.
Mar 25, 15:09 EDT
Completed -
The scheduled maintenance has been completed.
Mar 25, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 00:00 EDT
Update -
Modified statuspage to reflect maintenance being rescheduled to March 25th.
Mar 20, 12:55 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.
Mar 18, 15:23 EDT
Completed -
The scheduled maintenance has been completed.
Mar 25, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 01:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Mar 21, 16:20 EDT
Completed -
The scheduled maintenance has been completed.
Mar 25, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Mar 10, 16:18 EDT
Resolved -
We've confirmed stability and we're considering this incident resolved.
Mar 24, 10:48 EDT
Monitoring -
We were experiencing an issue with our carrier in the Netherlands causing one way audio on some inbound calls. Traffic has recovered and is functioning as expected at this time. We’re currently monitoring for stability.
Mar 24, 09:18 EDT
Completed -
The scheduled maintenance has been completed.
Mar 24, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 01:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Mar 21, 16:19 EDT
Completed -
The scheduled maintenance has been completed.
Mar 24, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 00:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Mar 17, 13:01 EDT
Resolved -
This incident has been resolved.
Mar 22, 10:42 EDT
Monitoring -
Teams are observing expected behavior. We will be monitoring for prolonged stability overnight.
Mar 21, 22:35 EDT
Identified -
Teams have identified the source of this incident and are working to restore expected behavior.
Mar 21, 19:59 EDT
Update -
Teams continue to investigate this incident. The scope of impact includes: Messaging Provisioning failures, Campaign Provisioning failures.
Mar 21, 17:59 EDT
Investigating -
Bandwidth teams are currently investigating an incident where 10DLC Campaign Assignment orders are not completing as expected. Teams are actively working to restore expected order behaviors.
Mar 21, 15:01 EDT
Resolved -
This incident has been resolved.
Mar 21, 15:13 EDT
Monitoring -
Teams have restored expected SMS behavior for the impacted TNs in this isolated Lata. We will continue to monitor for prolonged stability.
Mar 20, 11:36 EDT
Update -
Teams continue to investigate this incident. Customers with impacted numbers are able to re-provision SMS and re-assign campaigns as needed at this time. A programmatic resolution continues to be investigated.
Mar 20, 07:45 EDT
Update -
Teams continue to investigate this incident. Customers with impacted numbers are able to re-provision SMS and re-assign campaigns as needed at this time. A programmatic resolution continues to be investigated.
Mar 19, 14:00 EDT
Update -
Teams continue to investigate this incident. Customers with impacted numbers are able to re-provision SMS and re-assign campaigns as needed at this time. A programmatic resolution continues to be investigated.
Mar 19, 09:48 EDT
Update -
Teams continue to investigate this incident. Customers with impacted numbers are able to re-provision SMS and re-assign campaigns as needed at this time. A programmatic resolution continues be investigated.
Mar 18, 18:51 EDT
Update -
Teams continue to investigate this incident.
Mar 18, 14:17 EDT
Investigating -
Bandwidth teams are investigating an SMS provisioning incident impacting LATA 133, Poughkeepsie, NY. Numbers in this Lata may not be able to send or receive SMS as expected or have unexpected provisioning status in the Bandwidth App. Teams are working to restore expected provisioning and SMS capability.
Mar 18, 11:22 EDT
Completed -
The scheduled maintenance has been completed.
Mar 20, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 00:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Mar 17, 13:00 EDT
Completed -
The scheduled maintenance has been completed.
Mar 20, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 00:01 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Mar 19, 08:15 EDT