Bandwidth Status

Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

Toll Free MMS and Short Code Delays to ATT

Identified - We’ve identified the issue and we’re now working on implementing a fix.
Nov 20, 2024 - 16:56 EST

Update - We’re continuing to investigate the issue with our industry partners.
Nov 20, 2024 - 16:48 EST

Update - We’re continuing to investigate the issue, and we’ve also confirmed the delays are affecting short code deliveries as well.
Nov 20, 2024 - 14:03 EST

Investigating - We're currently investigating an issue causing delays in TF MMS deliveries to the ATT network. Relevant teams are engaged.
Nov 20, 2024 - 12:26 EST

United States Inbound Calling Services Operational

Inbound Calling (SIP) - United States Operational

Toll-Free calling - Inbound (SIP) - United States Operational

REST APIs - HTTP Voice - United States Operational

REST APIs - SIP Voice - United States Operational

BXML - United States Operational

United States Outbound Calling Services Operational

Outbound Calling (SIP) - United States Operational

Toll-Free calling - Outbound (SIP) - United States Operational

REST APIs - HTTP Voice - United States Operational

REST APIs - SIP Voice - United States Operational

BXML - United States Operational

United States V2 Application Add On Services Operational

Call Recording Operational

Transcriptions Operational

Text-to-Speech Operational

CNAM Lookup Operational

United States Messaging Services Degraded Performance

SMS Messaging (SMPP) Operational

MMS Messaging (MM4) Operational

Toll-Free SMS - Inbound Operational

Toll-Free SMS - Outbound Operational

International Messaging (HTTP) Operational

REST APIs - HTTP SMS Messaging Operational

REST APIs - HTTP MMS Messaging Operational

Toll Free MMS - Inbound Operational

Toll Free MMS - Outbound Degraded Performance

International A2P Messaging Operational

International A2P Platform (SMPP) Operational

International A2P Platform (HTTP) Operational

International A2P Messaging Regional Connectivity Operational

Latin America Operational

APAC Operational

Europe Operational

Middle East & Africa Operational

Insights Operational

Messaging Insights Dashboard Operational

Message Log API Operational

Number Management Services Operational

New Number Ordering Operational

Number Porting Operational

Inbound Calling - Caller ID Lookup (CNAM) Operational

Line Feature Management Operational

Phone Number Lookup API Operational

Call Assure Operational

9-1-1 Services Operational

9-1-1 Call Routing Service Operational

9-1-1 Provisioning Service Operational

DLR (Dynamic Location Routing) Operational

Direct Network Connection Operational

Network Expansion Service (NES) Operational

Inbound Direct Link Services (DLS) Operational

Outbound Direct Link Services (DLS) Operational

Virtual (cloud) Connection Service Operational

WebRTC Operational

Support Operational

Phone Support Operational

Ticketing Support Operational

Help Center Operational

Portals Operational

Bandwidth App Operational

Application Platform Dashboard Operational

9-1-1 Dashboard Operational

Bandwidth International (fka Voxbone) Portal Operational

Dominican Republic Calling Services Operational

Inbound Calling - Dominican Republic (SIP) Operational

Argentina Calling Services Operational

Inbound Calling- Argentina Operational

Outbound Calling- Argentina Operational

Brazil Calling Services Operational

Inbound Calling- Brazil Operational

Chile Calling Services Operational

Inbound Calling- Chile Operational

Colombia Calling Services Operational

Inbound Calling- Colombia Operational

El Salvador Calling Services Operational

Inbound Calling- El Salvador Operational

Panama Calling Services Operational

Inbound Calling- Panama Operational

Peru Calling Services Operational

Inbound Calling- Peru Operational

Outbound Calling- Peru Operational

Austria Calling Services Operational

Inbound Calling - Austria Operational

Outbound Calling - Austria Operational

Emergency Calling - Austria Operational

Belgium Calling Services Operational

Inbound Calling - Belgium Operational

Outbound Calling - Belgium Operational

Emergency Calling - Belgium Operational

France Calling Services Operational

Inbound Calling - France Operational

Outbound Calling - France Operational

Emergency Calling - France Operational

Germany Calling Services Operational

Inbound Calling - Germany Operational

Outbound Calling - Germany Operational

Emergency Calling - Germany Operational

Luxembourg Calling Services Operational

Inbound Calling - Luxembourg Operational

Outbound Calling - Luxembourg Operational

Emergency Calling - Luxembourg Operational

Netherlands Calling Services Operational

Inbound Calling - Neatherlands Operational

Outbound Calling - Netherlands Operational

Emergency Calling - Netherlands Operational

Switzerland Calling Services Operational

Inbound Calling - Switzerland Operational

Outbound Calling - Switzerland Operational

Emergency Calling - Switzerland Operational

Croatia Calling Services Operational

Inbound Calling - Croatia Operational

Outbound Calling - Croatia Operational

Emergency Calling - Croatia Operational

Greece Calling Services Operational

Inbound Calling - Greece Operational

Outbound Calling - Greece Operational

Emergency Calling - Greece Operational

Italy Calling Services Operational

Inbound Calling - Italy Operational

Outbound Calling - Italy Operational

Emergency Calling - Italy Operational

Malta Calling Services Operational

Inbound Calling - Malta Operational

Portugal Calling Services Operational

Inbound Calling - Portugal Operational

Outbound Calling - Portugal Operational

Emergency Calling - Portugal Operational

Slovenia Calling Services Operational

Inbound Calling - Slovenia Operational

Outbound Calling- Slovenia Operational

Emergency Calling- Slovenia Operational

Spain Calling Services Operational

Inbound Calling - Spain Operational

Outbound Calling - Spain Operational

Emergency Calling - Spain Operational

Bulgaria Calling Services Operational

Inbound Calling - Bulgaria Operational

Outbound Calling - Bulgaria Operational

Emergency Calling - Bulgaria Operational

Georgia Calling Services Operational

Inbound Calling - Georgia Operational

Czech Republic Calling Services Operational

Inbound Calling - Czech Republic Operational

Outbound Calling - Czech Republic Operational

Emergency Calling - Czech Republic Operational

Hungary Calling Services Operational

Inbound Calling - Hungary Operational

Outbound Calling - Hungary Operational

Emergency Calling - Hungary Operational

Poland Calling Services Operational

Inbound Calling - Poland Operational

Outbound Calling - Poland Operational

Emergency Calling - Poland Operational

Romania Calling Services Operational

Inbound Calling - Romania Operational

Outbound Calling - Romania Operational

Emergency Calling - Romania Operational

Slovakia Calling Services Operational

Inbound Calling - Slovakia Operational

Outbound Calling - Slovakia Operational

Emergency Calling - Slovakia Operational

Denmark Calling Services Operational

Inbound Calling - Denmark Operational

Outbound Calling - Denmark Operational

Emergency Calling - Denmark Operational

Estonia Calling Services Operational

Inbound Calling - Estonia Operational

Outbound Calling - Estonia Operational

Emergency Calling - Estonia Operational

Finland Calling Services Operational

Inbound Calling - Finland Operational

Outbound Calling - Finland Operational

Emergency Calling - Finland Operational

Ireland Calling Services Operational

Inbound Calling - Ireland Operational

Outbound Calling - Ireland Operational

Emergency Calling - Ireland Operational

Latvia Calling Services Operational

Inbound Calling - Latvia Operational

Outbound Calling - Latvia Operational

Emergency Calling - Latvia Operational

Lithuania Calling Services Operational

Inbound Calling - Lithuania Operational

Outbound Calling - Lithuania Operational

Emergency Calling - Lithuania Operational

Norway Calling Services Operational

Inbound Calling - Norway Operational

Outbound Calling - Norway Operational

Emergency Calling -Norway Operational

Sweden Calling Services Operational

Inbound Calling - Sweden Operational

Outbound Calling - Sweden Operational

Emergency Calling - Sweden Operational

United Kingdom Calling Services Operational

Inbound Calling - United Kingdom Operational

Outbound Calling - United Kingdom Operational

Emergency Calling - United Kingdom Operational

Canada Calling Services Operational

Inbound Calling - Canada (SIP) Operational

Mexico Calling Services Operational

Inbound Calling - Mexico Operational

Puerto Rico Calling Services Operational

Inbound Calling - Puerto Rico Operational

Outbound Calling - Puerto Rico Operational

Emergency Calling - Puerto Rico Operational

Virgin Islands (U.S.) Calling Services Operational

Inbound Calling - Virgin Islands (U.S.) Operational

Emergency Calling - Virgin Islands (U.S.) Operational

Cyprus Calling Services Operational

Inbound Calling - Cyprus Operational

Outbound Calling - Cyprus Operational

Emergency Calling - Cyprus Operational

Egypt Calling Services Operational

Inbound Calling - Egypt Operational

Israel Calling Services Operational

Inbound Calling - Israel Operational

Outbound Calling - Israel Operational

Emergency Calling - Israel Operational

Jordan Calling Services Operational

Inbound Calling- Jordan Operational

Kenya Calling Services Operational

Inbound Calling- Kenya Operational

Qatar Calling Services Operational

Inbound Calling- Qatar Operational

South Africa Calling Services Operational

Inbound Calling- South Africa Operational

United Arab Emirates Calling Services Operational

Inbound Calling- United Arab Emirates Operational

Australia Calling Services Operational

Inbound Calling- Australia Operational

Outbound Calling- Australia Operational

Emergency Calling- Australia Operational

China Calling Services Operational

Inbound Calling- China Operational

Hong Kong Calling Services Operational

Inbound Calling- Hong Kong Operational

Outbound Calling- Hong Kong Operational

Emergency Calling- Hong Kong Operational

India Calling Services Operational

Inbound Calling- India Operational

Indonesia Calling Services Operational

Inbound Calling- Indonesia Operational

Japan Calling Services Operational

Inbound Calling- Japan Operational

Outbound Calling- Japan Operational

Emergency Calling- Japan Operational

Malaysia Calling Services Operational

Inbound Calling- Malaysia Operational

Philippines Calling Service Operational

Inbound Calling- Philippines Operational

Singapore Calling Services Operational

Inbound Calling- Singapore Operational

Outbound Calling- Singapore Operational

Emergency Calling- Singapore Operational

South Korea Calling Services Operational

Inbound Calling- South Korea Operational

Outbound Calling- South Korea Operational

Thailand Calling Services Operational

Inbound Calling- Thailand Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Messaging Maintenance - Toll-Free MMS/SMS Nov 20, 2024 23:00 - Nov 21, 2024 03:00 EST

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on Nov 01, 2024 - 15:44 EDT

Messaging Maintenance - Campaign Provisioning Delays Nov 21, 2024 00:00-05:00 EST

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.
Posted on Nov 15, 2024 - 10:05 EST

Messaging Maintenance - Toll-Free MMS/SMS Nov 21, 2024 23:00 - Nov 22, 2024 03:00 EST

Messaging Maintenance - Toll-Free MMS/SMS Nov 22, 2024 00:00-03:00 EST

Past Incidents

Nov 20, 2024

BW US Network Impairment - Operator Connect

Resolved - We’ve confirmed stability and we’re considering this incident resolved.
Nov 20, 16:47 EST

Monitoring - We’ve implemented a fix for the issue and we’re currently monitoring for stability.
Nov 20, 14:04 EST

Identified - We’ve identified the issue and we’re working on deploying a fix.
Nov 20, 13:30 EST

Investigating - We're currently investigating an issue impacting voice services for Operator Connect customers. Relevant teams are engaged.
Nov 20, 12:51 EST

Messaging Maintenance - Campaign Provisioning Delays

Completed - The scheduled maintenance has been completed.
Nov 20, 06:01 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 01:00 EST

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.
Nov 15, 10:04 EST

Messaging Maintenance - MMS/SMS

Completed - The scheduled maintenance has been completed.
Nov 20, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 02:00 EST

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Nov 8, 13:23 EST

Nov 19, 2024

BW US Network Incident

Resolved - DFW had a brief incident between 6:13 and 6:19pm EST that would have caused some call failures. The network has recovered at this time and calls are functioning normally.
Nov 19, 18:00 EST

Messaging Maintenance - SMS

Completed - The scheduled maintenance has been completed.
Nov 19, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 02:00 EST

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Nov 12, 15:16 EST

Messaging Maintenance - Toll-Free MMS/SMS

Completed - The scheduled maintenance has been completed.
Nov 19, 04:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 00:00 EST

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Nov 15, 10:07 EST

EVS (911) Dashboard Maintenance

Completed - The scheduled maintenance has been completed.
Nov 19, 03:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 00:00 EST

Scheduled - Bandwidth will be performing maintenance on the EVS (911) Dashboard. During the maintenance there will be a short disruption to the following services:
EVS (911) Dashboard
Dash API (911)
CNAM API

There will be no impact to EVS (911) calling during this maintenance.
Nov 7, 13:06 EST

Nov 18, 2024

Toll-Free & Short Code MMS Incident

Postmortem - Read details
Nov 18, 20:14 EST

Resolved - We've confirmed stability with the network and we're considering this incident resolved.
Nov 18, 16:40 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 14:36 EST

Update - We are continuing to work with this industry vendor to bring about expected messaging behavior.
Nov 18, 13:38 EST

Identified - Bandwidth teams have identified an off-network incident impacting Toll-Free and Short Code MMS Messages towards AT&T. Due to a vendor incident, these messages are not delivering as expected to AT&T-powered numbers. Teams are actively working to restore expected MMS delivery behaviors.
Nov 18, 13:03 EST

Nov 17, 2024

No incidents reported.

Nov 16, 2024

App Delays - TN Option Orders

Postmortem - Read details
Nov 16, 19:46 EST

Resolved - This incident has been resolved.
Nov 16, 18:36 EST

Monitoring - Bandwidth teams are monitoring the Bandwidth App after observing slight delays with TN Option Orders. Teams will continue to monitor for stability.
Nov 16, 17:01 EST

Nov 15, 2024

Bandwidth App Incident

Postmortem - Read details
Nov 16, 19:33 EST

Resolved - This incident has been resolved.
Nov 15, 13:50 EST

Identified - Bandwidth teams have identified an incident impacting a users ability to create or modify a subscription. Teams are working to restore expected App behavior.
Nov 15, 12:17 EST

Messaging Maintenance - MMS/SMS

Completed - The scheduled maintenance has been completed.
Nov 15, 06:01 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 23:00 EST

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Nov 7, 16:05 EST

SMS Messaging Maintenance - LAX

Completed - The scheduled maintenance has been completed.
Nov 15, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 05:00 EST

Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Oct 29, 09:41 EDT

SMS Bind Incident - DFW

Postmortem - Read details
Nov 16, 19:30 EST

Resolved - This incident has been resolved.
Nov 15, 01:22 EST

Update - We are continuing to investigate this issue.
Nov 14, 23:08 EST

Investigating - Bandwidth teams are investigating an incident impacting SMPP DFW Binds. Customers may not be able to transmit SMS messages via our DFW data center.
Nov 14, 22:21 EST

Calling Maintenance - Switzerland

Completed - The scheduled maintenance has been completed.
Nov 15, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 20:00 EST

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Switzerland calling platform. During the maintenance window, Bandwidth's customers may experience a disruption in inbound and outbound calls.
Nov 14, 11:02 EST

Nov 14, 2024

South Africa Voice Incident

Postmortem - Read details
Nov 16, 19:27 EST

Resolved - This incident has been resolved.
Nov 14, 17:16 EST

Monitoring - Bandwidth is observing expected call behavior for South African voice calls. We will monitor for prolonged stability.
Nov 14, 16:38 EST

Investigating - Bandwidth is investigating potential impairments to the completion of South African voice calls.

We will provide an update as soon as more information becomes available.
Nov 14, 16:05 EST

Bulgaria Voice Incident

Postmortem - Read details
Nov 16, 19:26 EST

Resolved - This incident has been resolved.
Nov 14, 10:18 EST

Monitoring - Bandwidth is observing expected call behavior and is continuing to monitor to ensure stability.
Nov 14, 08:53 EST

Identified - Bandwidth has determined that impacted inbound and outbound Bulgaria based calls. These calls may not complete as expected.

Bandwidth teams are actively troubleshooting this incident to restore services as quickly as possible.

We will continue to provide updates throughout this incident as more information becomes available.
Nov 14, 08:10 EST

Investigating - Bandwidth is investigating potential impairments to the completion of Bulgarian Inbound and Outbound voice calls.
Nov 14, 07:21 EST

SMS Messaging Maintenance - DFW

Completed - The scheduled maintenance has been completed.
Nov 14, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 05:00 EST

Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.

All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Oct 29, 09:35 EDT

Messaging Maintenance - Toll-Free MMS/SMS

Completed - The scheduled maintenance has been completed.
Nov 14, 03:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 23:00 EST

Emergency Network Maintenance - LAX Data Center

Completed - The scheduled maintenance has been completed.
Nov 14, 02:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 00:00 EST

Update - The date for this maintenance has been updated to Nov. 14th at 00:00 ET.
Nov 12, 13:05 EST

Scheduled - Bandwidth will be performing emergency network maintenance in our LAX data center. Bandwidth is taking every measure available to ensure impact is minimal however, customers may observe a brief loss in service. Customers should be prepared to receive-from and route-to their corresponding geo-redundant locations to prevent service disruption.

Outbound Voice Services: Bandwidth advises that customers route outbound calls through their geo-redundant site.

SMS/MMS Messaging: Bandwidth advises that customers point their outbound message traffic to our DFW data center to avoid any service disruption.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Nov 12, 10:26 EST

Nov 13, 2024

Switzerland Calling Incident

Postmortem - Read details
Nov 16, 19:24 EST

Resolved - This incident has been resolved.
Nov 13, 20:53 EST

Update - Bandwidth teams continue to investigating Inbound and Outbound call failures for Switzerland based traffic.
Nov 13, 20:21 EST

Investigating - Bandwidth teams are currently investigating Inbound and Outbound call failures for Switzerland based traffic.
Nov 13, 19:04 EST

Bandwidth App Incident

Postmortem - Read details
Nov 16, 19:22 EST

Resolved - This incident has been resolved.
Nov 13, 15:52 EST

Update - Bandwidth teams continue to monitor this incident for prolonged stability.
Nov 13, 14:16 EST

Monitoring - Teams are observing expected App behavior for both UP and API users.
Nov 13, 12:14 EST

Update - Teams continue to investigate this incident impacting UI and API access to the Bandwidth App.
Nov 13, 12:13 EST

Investigating - Bandwidth teams are investigating an incident that is causing unexpected errors or failures while using the Bandwidth App. Teams are working to restore expected App behavior.
Nov 13, 11:47 EST

Bandwidth App Notification and Webhook Incident

Postmortem - Read details
Nov 16, 19:16 EST

Resolved - This incident has been resolved.
Nov 13, 07:58 EST

Monitoring - Teams are observing expected notification behavior. We will monitor to ensure stability.
Nov 12, 21:34 EST

Identified - Teams have identified the source of this incident and are working to restore expected notifications.
Nov 12, 21:08 EST

Update - Bandwidth teams are investigating an incident impacting App Notifications and Webhooks. Teams are working to restore expected notification behavior.
Nov 12, 20:14 EST

Investigating - Bandwidth teams are investigating an incident impacting App Notifications and Webhooks. Teams are working to restore expected notification behavior.
Nov 12, 19:12 EST

Messaging Maintenance - MMS/SMS

Completed - The scheduled maintenance has been completed.
Nov 13, 06:01 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 00:00 EST

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Nov 7, 16:03 EST

MMS Messaging Maintenance - LAX

Completed - The scheduled maintenance has been completed.
Nov 13, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 05:00 EST

Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in MMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Oct 28, 09:10 EDT

Nov 12, 2024

10DLC Campaign provisioning failures (Retry)

Resolved - This incident has been resolved.
Nov 12, 17:09 EST

Monitoring - Our downstream provider has advised Bandwidth that they have made changes to resolve this condition. We will monitor for prolonged stability.
Nov 12, 14:29 EST

Update - We are continuing to work with our downstream provider to work towards resolution for this incident impacting 10DLC campaign provisioning.

Some campaigns are still indicating that the provisioning failed, leaving orders in a "partial" provisioning state. We are aware that customers who have retried are seeing their orders successfully provisioned.
Nov 11, 19:07 EST

Update - We are continuing to work with our downstream provider to work towards resolution for this incident impacting 10DLC campaign provisioning. We will post an update on Monday, November 11, or sooner if there is a new status for this incident.

Some campaigns are still indicating that the provisioning failed, leaving orders in a "partial" provisioning state. We are aware that customers who have retried are seeing their orders successfully provisioned.
Nov 8, 18:08 EST

Investigating - We are currently working with our downstream provider to investigate an incident impacting 10DLC campaign provisioning.
Some campaigns will indicate that the provisioning failed, leaving orders in a "partial" provisioning state. We are aware that customers who have retried are seeing their orders sucessfully provisioned.
Nov 8, 11:29 EST

MMS Messaging Maintenance - DFW

Completed - The scheduled maintenance has been completed.
Nov 12, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 05:00 EST

Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in MMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.

All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Oct 28, 09:08 EDT

Messaging Maintenance - MMS/SMS

Completed - The scheduled maintenance has been completed.
Nov 12, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 23:00 EST

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Oct 16, 10:30 EDT

Nov 11, 2024

Global Portal - Saving Number Configurations

Postmortem - Read details
Nov 16, 19:05 EST

Resolved - We are aware of an incident that caused customers not to be able to save number configurations on the global portal. This incident has been resolved.
Nov 11, 00:00 EST

Nov 10, 2024

No incidents reported.

Nov 9, 2024

VoxSMS Services - Belgium

Postmortem - Read details
Nov 16, 19:01 EST

Resolved - This incident has been resolved.
Nov 9, 10:39 EST

Monitoring - A resolution has been implemented, and we are monitoring the results.
Nov 9, 08:12 EST

Identified - We have identified the cause of this incident, and we are working towards resolution.
Nov 9, 07:50 EST

Investigating - We are currently investigating an incident impacting VoxSMS services. We are aware that customers connecting to VoxSMS via the Belgium POP are experiencing failures. Customers who have used an IP to connect via Germany have had success. We are working to resolve this issue as quickly as possible.
Nov 9, 06:23 EST

Global Data Center Maintenance - Belgium

Completed - The scheduled maintenance has been completed.
Nov 9, 02:01 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 14:00 EST

Scheduled - Bandwidth will be performing scheduled maintenance in the global Belgium data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the global Belgium data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the global Belgium data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
The following services will encounter a brief interruption during the maintenance:
International Number searching, ordering, and porting - Bandwidth App
Messaging - VoxSMS
Legacy Global Portal
Oct 28, 09:50 EDT

Emergency Network Maintenance - DFW Data Center

Completed - The scheduled maintenance has been completed.
Nov 9, 02:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 00:00 EST

Scheduled - Bandwidth will be performing emergency network maintenance in our DFW data center. Bandwidth is taking every measure available to ensure impact is minimal however, customers may observe a brief loss in service. Customers should be prepared to receive from and route to their corresponding geo-redundant locations to prevent service disruption.

911 Services: Bandwidth advises customers to route their 911 traffic to the ATL data center.

Outbound Voice Services: Bandwidth advises that customers route outbound calls through their geo-redundant site.

SMS/MMS Messaging: We advise customers to point their outbound message traffic to our LAX data center to avoid any service disruption.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Nov 8, 08:51 EST

Nov 8, 2024

Bandwidth International Market Impairment - Mexico

Postmortem - Read details
Nov 16, 18:56 EST

Resolved - This incident has been resolved.
Nov 8, 09:26 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 6, 22:38 EST

Update - We are continuing to investigate this issue.
Nov 6, 16:54 EST

Investigating - We are investigating a network impairment in Mexico with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
Nov 6, 16:53 EST

Messaging Maintenance - MMS/SMS

Completed - The scheduled maintenance has been completed.
Nov 8, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 23:00 EST

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Nov 5, 16:33 EST

Nov 7, 2024

Messaging Maintenance - MMS

Completed - The scheduled maintenance has been completed.
Nov 7, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 00:00 EST

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Nov 5, 16:31 EST

Messaging Maintenance - Toll-Free MMS/SMS

Completed - The scheduled maintenance has been completed.
Nov 7, 03:01 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 23:00 EST

Emergency Network Maintenance - ATL Data Center

Completed - The scheduled maintenance has been completed.
Nov 7, 03:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 00:01 EST

Scheduled - Bandwidth will be performing emergency network maintenance in our ATL data center. Bandwidth is taking every measure available to ensure impact is minimal however, customers may observe a brief loss in service. Customers should be prepared to receive from and route to their corresponding geo-redundant locations to prevent service disruption.

911 Services: Bandwidth advises customers to route their 911 traffic to the DFW data center.

Outbound Voice Services: Bandwidth advises that customers route outbound calls through their geo-redundant site.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Nov 6, 08:14 EST

Nov 6, 2024

BWI Network Impairment - Bulgaria

Postmortem - Read details
Nov 16, 18:50 EST

Resolved - This incident has been resolved.
Nov 6, 15:14 EST

Update - We are continuing to monitor this incident.
Nov 6, 13:07 EST

Monitoring - A resolution has been implemented, and we are monitoring the results.
Nov 6, 11:39 EST

Identified - We have identified the cause of this incident, and we are working with our provider towards resolution.
Nov 6, 10:18 EST

Update - We are continuing to investigate this incident with our provider.
Nov 6, 09:16 EST

Investigating - We are currently investigating an incident impacting Bulgaria inbound and outbound voice calling.
Nov 6, 07:58 EST

BWI Network Impairment - Croatia

Postmortem - Read details
Nov 16, 18:54 EST

Resolved - This incident has been resolved.
Nov 6, 13:02 EST

Monitoring - A resolution has been implemented, and we are monitoring the results.
Nov 6, 11:25 EST

Identified - We have identified the cause of this incident, and we're working with our provider towards resolution.
Nov 6, 09:51 EST

Update - We are continuing to investigate this incident with our provider.
Nov 6, 09:16 EST

Investigating - We are currently investigating an incident impacting Croatia inbound and outbound voice calls. Outbound calls are experiencing errors 503 and 480.
Nov 6, 08:11 EST