Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

All Systems Operational

United States Inbound Calling Services Operational
Inbound Calling (SIP) - United States Operational
Toll-Free calling - Inbound (SIP) - United States Operational
REST APIs - HTTP Voice - United States Operational
REST APIs - SIP Voice - United States Operational
BXML - United States Operational
United States Outbound Calling Services Operational
Outbound Calling (SIP) - United States Operational
Toll-Free calling - Outbound (SIP) - United States Operational
REST APIs - HTTP Voice - United States Operational
REST APIs - SIP Voice - United States Operational
BXML - United States Operational
United States V2 Application Add On Services Operational
Call Recording Operational
Transcriptions Operational
Text-to-Speech Operational
CNAM Lookup Operational
United States Messaging Services Operational
SMS Messaging (SMPP) Operational
MMS Messaging (MM4) Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
International Messaging (HTTP) Operational
REST APIs - HTTP SMS Messaging Operational
REST APIs - HTTP MMS Messaging Operational
Toll Free MMS - Inbound Operational
Toll Free MMS - Outbound Operational
International A2P Messaging Operational
International A2P Platform (SMPP) Operational
International A2P Platform (HTTP) Operational
International A2P Messaging Regional Connectivity Operational
Latin America Operational
APAC Operational
Europe Operational
Middle East & Africa Operational
Insights Operational
Messaging Insights Dashboard Operational
Message Log API Operational
Number Management Services Operational
New Number Ordering Operational
Number Porting Operational
Inbound Calling - Caller ID Lookup (CNAM) Operational
Line Feature Management ? Operational
Phone Number Lookup API Operational
Call Assure Operational
9-1-1 Services Operational
9-1-1 Call Routing Service Operational
9-1-1 Provisioning Service Operational
DLR (Dynamic Location Routing) Operational
Direct Network Connection Operational
Network Expansion Service (NES) Operational
Inbound Direct Link Services (DLS) Operational
Outbound Direct Link Services (DLS) Operational
Virtual (cloud) Connection Service Operational
WebRTC Operational
Support Operational
Phone Support Operational
Ticketing Support Operational
Help Center Operational
Portals Operational
Bandwidth App Operational
Application Platform Dashboard Operational
9-1-1 Dashboard Operational
Bandwidth International (fka Voxbone) Portal Operational
Argentina Calling Services Operational
Inbound Calling- Argentina Operational
Outbound Calling- Argentina Operational
Australia Calling Services Operational
Inbound Calling- Australia Operational
Outbound Calling- Australia Operational
Emergency Calling- Australia Operational
Austria Calling Services Operational
Inbound Calling - Austria Operational
Outbound Calling - Austria Operational
Emergency Calling - Austria Operational
Belgium Calling Services Operational
Inbound Calling - Belgium Operational
Outbound Calling - Belgium Operational
Emergency Calling - Belgium Operational
Brazil Calling Services Operational
Inbound Calling- Brazil Operational
Bulgaria Calling Services Operational
Inbound Calling - Bulgaria Operational
Outbound Calling - Bulgaria Operational
Emergency Calling - Bulgaria Operational
Canada Calling Services Operational
Inbound Calling - Canada (SIP) Operational
Chile Calling Services Operational
Inbound Calling- Chile Operational
China Calling Services Operational
Inbound Calling- China Operational
Colombia Calling Services Operational
Inbound Calling- Colombia Operational
Croatia Calling Services Operational
Inbound Calling - Croatia Operational
Outbound Calling - Croatia Operational
Emergency Calling - Croatia Operational
Cyprus Calling Services Operational
Inbound Calling - Cyprus Operational
Outbound Calling - Cyprus Operational
Emergency Calling - Cyprus Operational
Czech Republic Calling Services Operational
Inbound Calling - Czech Republic Operational
Outbound Calling - Czech Republic Operational
Emergency Calling - Czech Republic Operational
Denmark Calling Services Operational
Inbound Calling - Denmark Operational
Outbound Calling - Denmark Operational
Emergency Calling - Denmark Operational
Dominican Republic Calling Services Operational
Inbound Calling - Dominican Republic (SIP) Operational
Egypt Calling Services Operational
Inbound Calling - Egypt Operational
El Salvador Calling Services Operational
Inbound Calling- El Salvador Operational
Estonia Calling Services Operational
Inbound Calling - Estonia Operational
Outbound Calling - Estonia Operational
Emergency Calling - Estonia Operational
Finland Calling Services Operational
Inbound Calling - Finland Operational
Outbound Calling - Finland Operational
Emergency Calling - Finland Operational
France Calling Services Operational
Inbound Calling - France Operational
Outbound Calling - France Operational
Emergency Calling - France Operational
Georgia Calling Services Operational
Inbound Calling - Georgia Operational
Germany Calling Services Operational
Inbound Calling - Germany Operational
Outbound Calling - Germany Operational
Emergency Calling - Germany Operational
Greece Calling Services Operational
Inbound Calling - Greece Operational
Outbound Calling - Greece Operational
Emergency Calling - Greece Operational
Hong Kong Calling Services Operational
Inbound Calling- Hong Kong Operational
Outbound Calling- Hong Kong Operational
Emergency Calling- Hong Kong Operational
Hungary Calling Services Operational
Inbound Calling - Hungary Operational
Outbound Calling - Hungary Operational
Emergency Calling - Hungary Operational
India Calling Services Operational
Inbound Calling- India Operational
Indonesia Calling Services Operational
Inbound Calling- Indonesia Operational
Ireland Calling Services Operational
Inbound Calling - Ireland Operational
Outbound Calling - Ireland Operational
Emergency Calling - Ireland Operational
Israel Calling Services Operational
Inbound Calling - Israel Operational
Outbound Calling - Israel Operational
Emergency Calling - Israel Operational
Italy Calling Services Operational
Inbound Calling - Italy Operational
Outbound Calling - Italy Operational
Emergency Calling - Italy Operational
Japan Calling Services Operational
Inbound Calling- Japan Operational
Outbound Calling- Japan Operational
Emergency Calling- Japan Operational
Jordan Calling Services Operational
Inbound Calling- Jordan Operational
Kenya Calling Services Operational
Inbound Calling- Kenya Operational
Latvia Calling Services Operational
Inbound Calling - Latvia Operational
Outbound Calling - Latvia Operational
Emergency Calling - Latvia Operational
Lithuania Calling Services Operational
Inbound Calling - Lithuania Operational
Outbound Calling - Lithuania Operational
Emergency Calling - Lithuania Operational
Luxembourg Calling Services Operational
Inbound Calling - Luxembourg Operational
Outbound Calling - Luxembourg Operational
Emergency Calling - Luxembourg Operational
Malaysia Calling Services Operational
Inbound Calling- Malaysia Operational
Malta Calling Services Operational
Inbound Calling - Malta Operational
Mexico Calling Services Operational
Inbound Calling - Mexico Operational
Netherlands Calling Services Operational
Inbound Calling - Neatherlands Operational
Outbound Calling - Netherlands Operational
Emergency Calling - Netherlands Operational
Norway Calling Services Operational
Inbound Calling - Norway Operational
Outbound Calling - Norway Operational
Emergency Calling -Norway Operational
Panama Calling Services Operational
Inbound Calling- Panama Operational
Peru Calling Services Operational
Inbound Calling- Peru Operational
Outbound Calling- Peru Operational
Philippines Calling Service Operational
Inbound Calling- Philippines Operational
Poland Calling Services Operational
Inbound Calling - Poland Operational
Outbound Calling - Poland Operational
Emergency Calling - Poland Operational
Portugal Calling Services Operational
Inbound Calling - Portugal Operational
Outbound Calling - Portugal Operational
Emergency Calling - Portugal Operational
Puerto Rico Calling Services Operational
Inbound Calling - Puerto Rico Operational
Outbound Calling - Puerto Rico Operational
Emergency Calling - Puerto Rico Operational
Qatar Calling Services Operational
Inbound Calling- Qatar Operational
Romania Calling Services Operational
Inbound Calling - Romania Operational
Outbound Calling - Romania Operational
Emergency Calling - Romania Operational
Singapore Calling Services Operational
Inbound Calling- Singapore Operational
Outbound Calling- Singapore Operational
Emergency Calling- Singapore Operational
Slovakia Calling Services Operational
Inbound Calling - Slovakia Operational
Outbound Calling - Slovakia Operational
Emergency Calling - Slovakia Operational
Slovenia Calling Services Operational
Inbound Calling - Slovenia Operational
Outbound Calling- Slovenia Operational
Emergency Calling- Slovenia Operational
South Africa Calling Services Operational
Inbound Calling- South Africa Operational
South Korea Calling Services Operational
Inbound Calling- South Korea Operational
Outbound Calling- South Korea Operational
Spain Calling Services Operational
Inbound Calling - Spain Operational
Outbound Calling - Spain Operational
Emergency Calling - Spain Operational
Sweden Calling Services Operational
Inbound Calling - Sweden Operational
Outbound Calling - Sweden Operational
Emergency Calling - Sweden Operational
Switzerland Calling Services Operational
Inbound Calling - Switzerland Operational
Outbound Calling - Switzerland Operational
Emergency Calling - Switzerland Operational
Thailand Calling Services Operational
Inbound Calling- Thailand Operational
United Arab Emirates Calling Services Operational
Inbound Calling- United Arab Emirates Operational
United Kingdom Calling Services Operational
Inbound Calling - United Kingdom Operational
Outbound Calling - United Kingdom Operational
Emergency Calling - United Kingdom Operational
Virgin Islands (U.S.) Calling Services Operational
Inbound Calling - Virgin Islands (U.S.) Operational
Emergency Calling - Virgin Islands (U.S.) Operational
FCC Disaster Information Reporting System (DIRS) Operational
FCC DIRS Activation Status Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Call Assure Quarterly Testing Apr 30, 2025 00:00-06:00 EDT

Bandwidth will be performing our quarterly Call Assure testing. This is a proactive exercise to periodically validate the processes and procedures are ready if and when a need arises to invoke this capability.

During testing, all toll-free origination traffic will be delivered via the Call Assure network. At the conclusion of the test, traffic will return to its normal routing process. Some toll-free features may not be available for the duration of the testing.

If you have any questions or need additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.

Posted on Apr 18, 2025 - 09:12 EDT

Messaging Maintenance - Toll-Free MMS/SMS Apr 30, 2025 23:00 - May 1, 2025 03:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on Apr 10, 2025 - 13:24 EDT

Messaging Maintenance - MMS May 6, 2025 21:00 - May 7, 2025 04:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Posted on Apr 23, 2025 - 16:04 EDT

Messaging Maintenance - Toll Free MMS May 6, 2025 22:00 - May 7, 2025 05:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS may be encountered.
Posted on Apr 23, 2025 - 16:02 EDT
Apr 26, 2025
Completed - The scheduled maintenance has been completed.
Apr 26, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 14:00 EDT
Scheduled - Bandwidth will be performing scheduled maintenance in the global Belgium data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the global Belgium data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the global Belgium data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
The following services will encounter interruptions during the maintenance:
International & US Number searching, ordering, and porting - Bandwidth App
Messaging - VoxSMS
Legacy Global Portal

Apr 15, 09:30 EDT
Apr 25, 2025
Apr 24, 2025
Resolved - This incident has been resolved.
Apr 24, 12:29 EDT
Monitoring - Teams are observing expected behavior and will monitor for prolonged stability.
Apr 23, 23:05 EDT
Update - Teams have continued to work with the impacted vendor to restore expected MMS behavior. Additionally, this incident is only impacting a very small percentage of traffic; the vast majority of Toll Free MMS Traffic is not impacted.
Apr 23, 09:31 EDT
Update - Teams have continued to work with the impacted vendor to restore expected MMS behavior. Additionally, this incident is only impacting a very small percentage of traffic; the vast majority of Toll Free MMS Traffic is not impacted.
Apr 22, 15:49 EDT
Identified - Teams have identified the source of the incident as an off network industry condition. We remain engaged with industry providers to bring about resolution.
Apr 21, 21:11 EDT
Investigating - Teams are investigating an increase of error code 4750 for Toll Free MMS messages transmitting to the AT&T network.
Apr 21, 19:26 EDT
Resolved - This incident has been resolved.
Apr 24, 12:28 EDT
Update - Teams are observing expected behavior and will monitor for prolonged stability.
Apr 23, 23:06 EDT
Update - Teams have mitigated the issue, are observing expected SMS and MMS behavior, and have seen a reduction in errant 5620 DLR codes. Teams continue to work with the impacted parties. We will continue to monitor traffic stability.
Apr 23, 16:42 EDT
Monitoring - Teams have mitigated the issue and are observing expected SMS and MMS behavior. Teams continue to work with the impacted parties. We will continue to monitor for traffic stability.
Apr 23, 09:29 EDT
Update - Teams continue to work towards a resolution for this incident.
Apr 23, 08:21 EDT
Identified - Teams have identified the source of this incident and are working towards a resolution.
Apr 23, 07:44 EDT
Investigating - Teams are investigating an incident where SMS and MMS messages are failing to complete when sent to AT&T destinations.
Apr 23, 06:25 EDT
Completed - The scheduled maintenance has been completed.
Apr 24, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 23:02 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Apr 14, 14:26 EDT
Completed - The scheduled maintenance has been completed.
Apr 24, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 23:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Apr 16, 14:11 EDT
Completed - The scheduled maintenance has been completed.
Apr 24, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Apr 10, 13:23 EDT
Apr 23, 2025
Completed - The scheduled maintenance has been completed.
Apr 23, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 08:00 EDT
Scheduled - Bandwidth’s downstream vendor will be performing maintenance that has the potential to affect call traffic in the Australia data center. For a brief period during the maintenance active calls will drop and new calls may fail to complete.
Apr 8, 09:41 EDT
Completed - The scheduled maintenance has been completed.
Apr 23, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Apr 22, 13:41 EDT
Apr 22, 2025
Apr 21, 2025
Apr 20, 2025

No incidents reported.

Apr 19, 2025
Resolved - We’ve confirmed stability and we’re considering this incident resolved.
Apr 19, 15:14 EDT
Monitoring - We’ve deployed a fix and mitigated impact at this time. We’re currently monitoring for stability.
Apr 19, 15:07 EDT
Investigating - We’re currently investigating possible issues with CNAM delivery on inbound calls to the BW US network. Relevant teams are engaged.
Apr 19, 14:30 EDT
Apr 18, 2025

No incidents reported.

Apr 17, 2025
Completed - The scheduled maintenance has been completed.
Apr 17, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 02:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Apr 16, 14:09 EDT
Completed - The scheduled maintenance has been completed.
Apr 17, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Apr 10, 13:22 EDT
Apr 16, 2025
Completed - The scheduled maintenance has been completed.
Apr 16, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 02:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Apr 14, 14:25 EDT
Completed - The scheduled maintenance has been completed.
Apr 16, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 00:00 EDT
Scheduled - Bandwidth's Puerto Rico voice partner will be performing scheduled maintenance on their network. During the maintenance, inbound voice calls through our Puerto Rico market will encounter disruptions and at times fail to complete.
Apr 7, 09:54 EDT
Apr 15, 2025
Resolved - We’ve confirmed stability and we’re considering this incident resolved.
Apr 15, 22:09 EDT
Monitoring - Traffic has returned to normal and we’re monitoring for stability.
Apr 15, 20:34 EDT
Identified - We’ve identified the issue and we’re working on deploying a fix.
Apr 15, 20:25 EDT
Investigating - We’re currently investigating a network issue that may be impacting both inbound and outbound voice traffic in Germany. Relevant teams are engaged.
Apr 15, 20:01 EDT
Resolved - We e confirmed stability and we’re considering this incident resolved.
Apr 15, 22:08 EDT
Monitoring - Function has returned and traffic has recovered. We’re currently monitoring for stability.
Apr 15, 21:24 EDT
Investigating - We’re currently investigating an incident affecting both inbound and outbound traffic on our network in Poland. Relevant teams are engaged.
Apr 15, 21:13 EDT
Resolved - We experienced an incident on our network that affected inbound calls in the following countries:
Slovakia
Greece
Cyprus
Czechia
Bulgaria
Romania
Sweden
Hungary
Norway
UK

Traffic is functioning normally at this time.

Apr 15, 19:30 EDT
Completed - The scheduled maintenance has been completed.
Apr 15, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 08:00 EDT
Scheduled - Bandwidth’s downstream vendor will be performing maintenance that has the potential to affect call traffic in the Australia data center. For a brief period during the maintenance active calls may drop and new calls may fail to complete.
Apr 4, 13:21 EDT
Completed - The scheduled maintenance has been completed.
Apr 15, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 02:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS may be encountered.
Apr 4, 13:24 EDT
Completed - The scheduled maintenance has been completed.
Apr 15, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 02:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Apr 14, 14:23 EDT
Apr 14, 2025
Resolved - We’ve confirmed all affected TNs have been fixed and we’re considering this incident resolved.
Apr 14, 19:22 EDT
Update - We're still working on a fix for the underlying issue at this time. Updates to follow as they become available.
Apr 14, 15:19 EDT
Update - As we continue to work to resolve this incident, Toll-Free Messages are also impacted.
Apr 14, 13:51 EDT
Identified - Teams have identified the source of this incident and are working towards restoring expected messaging behavior.
Apr 14, 13:23 EDT
Investigating - Bandwidth teams are investigating an incident where a fully provisioned number receives an errant 4740 error code. This is isolated to messages destined to the AT&T network.
Apr 14, 12:19 EDT
Apr 13, 2025

No incidents reported.

Apr 12, 2025
Resolved - This incident has been resolved.
Apr 12, 21:06 EDT
Monitoring - Teams are observing expected call behavior via our ATL Data Center. We are monitoring for prolonged stability.
Apr 12, 20:02 EDT
Investigating - Bandwidth teams are investigating an incident impacting calls transversing our ATL Data Center. Calls may not set up as expected.
Apr 12, 18:11 EDT