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Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

    • Messaging Maintenance - Campaign Provisioning Delays
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 21, 2024 - 00:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.
    Nov 21, 2024 00:00-05:00 EST
    Messaging Maintenance - Toll-Free MMS/SMS
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 20, 2024 - 23:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Nov 20, 2024 23:00 - Nov 21, 2024 03:00 EST
    Israel Calling Incident
    Monitoring - Teams are observing expected calling behaviors. We will monitor for continued stability.
    Nov 20, 2024 - 22:08 EST
    Investigating - Bandwidth teams are investigating an incident impacting Inbound & Outbound voice call failures.
    Nov 20, 2024 - 21:42 EST
    Toll Free MMS and Short Code Delays to ATT
    Monitoring - We’ve implemented a fix and we’re currently monitoring the results.
    Nov 20, 2024 - 17:54 EST
    Identified - We’ve identified the issue and we’re now working on implementing a fix.
    Nov 20, 2024 - 16:56 EST
    Update - We’re continuing to investigate the issue with our industry partners.
    Nov 20, 2024 - 16:48 EST
    Update - We’re continuing to investigate the issue, and we’ve also confirmed the delays are affecting short code deliveries as well.
    Nov 20, 2024 - 14:03 EST
    Investigating - We're currently investigating an issue causing delays in TF MMS deliveries to the ATT network. Relevant teams are engaged.
    Nov 20, 2024 - 12:26 EST
    United States Inbound Calling Services Operational
    Inbound Calling (SIP) - United States Operational
    Toll-Free calling - Inbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Operational
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    United States Outbound Calling Services Operational
    Outbound Calling (SIP) - United States Operational
    Toll-Free calling - Outbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Operational
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    United States V2 Application Add On Services Operational
    Call Recording Operational
    Transcriptions Operational
    Text-to-Speech Operational
    CNAM Lookup Operational
    United States Messaging Services Under Maintenance
    SMS Messaging (SMPP) Under Maintenance
    MMS Messaging (MM4) Under Maintenance
    Toll-Free SMS - Inbound Under Maintenance
    Toll-Free SMS - Outbound Under Maintenance
    International Messaging (HTTP) Operational
    REST APIs - HTTP SMS Messaging Under Maintenance
    REST APIs - HTTP MMS Messaging Under Maintenance
    Toll Free MMS - Inbound Under Maintenance
    Toll Free MMS - Outbound Under Maintenance
    International A2P Messaging Operational
    International A2P Platform (SMPP) Operational
    International A2P Platform (HTTP) Operational
    International A2P Messaging Regional Connectivity Operational
    Latin America Operational
    APAC Operational
    Europe Operational
    Middle East & Africa Operational
    Insights Operational
    Messaging Insights Dashboard Operational
    Message Log API Operational
    Number Management Services Operational
    New Number Ordering Operational
    Number Porting Operational
    Inbound Calling - Caller ID Lookup (CNAM) Operational
    Line Feature Management ? Operational
    Phone Number Lookup API Operational
    Call Assure Operational
    9-1-1 Services Operational
    9-1-1 Call Routing Service Operational
    9-1-1 Provisioning Service Operational
    DLR (Dynamic Location Routing) Operational
    Direct Network Connection Operational
    Network Expansion Service (NES) Operational
    Inbound Direct Link Services (DLS) Operational
    Outbound Direct Link Services (DLS) Operational
    Virtual (cloud) Connection Service Operational
    WebRTC Operational
    Support Operational
    Phone Support Operational
    Ticketing Support Operational
    Help Center Operational
    Portals Operational
    Bandwidth App Operational
    Application Platform Dashboard Operational
    9-1-1 Dashboard Operational
    Bandwidth International (fka Voxbone) Portal Operational
    Dominican Republic Calling Services Operational
    Inbound Calling - Dominican Republic (SIP) Operational
    Argentina Calling Services Operational
    Inbound Calling- Argentina Operational
    Outbound Calling- Argentina Operational
    Brazil Calling Services Operational
    Inbound Calling- Brazil Operational
    Chile Calling Services Operational
    Inbound Calling- Chile Operational
    Colombia Calling Services Operational
    Inbound Calling- Colombia Operational
    El Salvador Calling Services Operational
    Inbound Calling- El Salvador Operational
    Panama Calling Services Operational
    Inbound Calling- Panama Operational
    Peru Calling Services Operational
    Inbound Calling- Peru Operational
    Outbound Calling- Peru Operational
    Austria Calling Services Operational
    Inbound Calling - Austria Operational
    Outbound Calling - Austria Operational
    Emergency Calling - Austria Operational
    Belgium Calling Services Operational
    Inbound Calling - Belgium Operational
    Outbound Calling - Belgium Operational
    Emergency Calling - Belgium Operational
    France Calling Services Operational
    Inbound Calling - France Operational
    Outbound Calling - France Operational
    Emergency Calling - France Operational
    Germany Calling Services Operational
    Inbound Calling - Germany Operational
    Outbound Calling - Germany Operational
    Emergency Calling - Germany Operational
    Luxembourg Calling Services Operational
    Inbound Calling - Luxembourg Operational
    Outbound Calling - Luxembourg Operational
    Emergency Calling - Luxembourg Operational
    Netherlands Calling Services Operational
    Inbound Calling - Neatherlands Operational
    Outbound Calling - Netherlands Operational
    Emergency Calling - Netherlands Operational
    Switzerland Calling Services Operational
    Inbound Calling - Switzerland Operational
    Outbound Calling - Switzerland Operational
    Emergency Calling - Switzerland Operational
    Croatia Calling Services Operational
    Inbound Calling - Croatia Operational
    Outbound Calling - Croatia Operational
    Emergency Calling - Croatia Operational
    Greece Calling Services Operational
    Inbound Calling - Greece Operational
    Outbound Calling - Greece Operational
    Emergency Calling - Greece Operational
    Italy Calling Services Operational
    Inbound Calling - Italy Operational
    Outbound Calling - Italy Operational
    Emergency Calling - Italy Operational
    Malta Calling Services Operational
    Inbound Calling - Malta Operational
    Portugal Calling Services Operational
    Inbound Calling - Portugal Operational
    Outbound Calling - Portugal Operational
    Emergency Calling - Portugal Operational
    Slovenia Calling Services Operational
    Inbound Calling - Slovenia Operational
    Outbound Calling- Slovenia Operational
    Emergency Calling- Slovenia Operational
    Spain Calling Services Operational
    Inbound Calling - Spain Operational
    Outbound Calling - Spain Operational
    Emergency Calling - Spain Operational
    Bulgaria Calling Services Operational
    Inbound Calling - Bulgaria Operational
    Outbound Calling - Bulgaria Operational
    Emergency Calling - Bulgaria Operational
    Georgia Calling Services Operational
    Inbound Calling - Georgia Operational
    Czech Republic Calling Services Operational
    Inbound Calling - Czech Republic Operational
    Outbound Calling - Czech Republic Operational
    Emergency Calling - Czech Republic Operational
    Hungary Calling Services Operational
    Inbound Calling - Hungary Operational
    Outbound Calling - Hungary Operational
    Emergency Calling - Hungary Operational
    Poland Calling Services Operational
    Inbound Calling - Poland Operational
    Outbound Calling - Poland Operational
    Emergency Calling - Poland Operational
    Romania Calling Services Operational
    Inbound Calling - Romania Operational
    Outbound Calling - Romania Operational
    Emergency Calling - Romania Operational
    Slovakia Calling Services Operational
    Inbound Calling - Slovakia Operational
    Outbound Calling - Slovakia Operational
    Emergency Calling - Slovakia Operational
    Denmark Calling Services Operational
    Inbound Calling - Denmark Operational
    Outbound Calling - Denmark Operational
    Emergency Calling - Denmark Operational
    Estonia Calling Services Operational
    Inbound Calling - Estonia Operational
    Outbound Calling - Estonia Operational
    Emergency Calling - Estonia Operational
    Finland Calling Services Operational
    Inbound Calling - Finland Operational
    Outbound Calling - Finland Operational
    Emergency Calling - Finland Operational
    Ireland Calling Services Operational
    Inbound Calling - Ireland Operational
    Outbound Calling - Ireland Operational
    Emergency Calling - Ireland Operational
    Latvia Calling Services Operational
    Inbound Calling - Latvia Operational
    Outbound Calling - Latvia Operational
    Emergency Calling - Latvia Operational
    Lithuania Calling Services Operational
    Inbound Calling - Lithuania Operational
    Outbound Calling - Lithuania Operational
    Emergency Calling - Lithuania Operational
    Norway Calling Services Operational
    Inbound Calling - Norway Operational
    Outbound Calling - Norway Operational
    Emergency Calling -Norway Operational
    Sweden Calling Services Operational
    Inbound Calling - Sweden Operational
    Outbound Calling - Sweden Operational
    Emergency Calling - Sweden Operational
    United Kingdom Calling Services Operational
    Inbound Calling - United Kingdom Operational
    Outbound Calling - United Kingdom Operational
    Emergency Calling - United Kingdom Operational
    Canada Calling Services Operational
    Inbound Calling - Canada (SIP) Operational
    Mexico Calling Services Operational
    Inbound Calling - Mexico Operational
    Puerto Rico Calling Services Operational
    Inbound Calling - Puerto Rico Operational
    Outbound Calling - Puerto Rico Operational
    Emergency Calling - Puerto Rico Operational
    Virgin Islands (U.S.) Calling Services Operational
    Inbound Calling - Virgin Islands (U.S.) Operational
    Emergency Calling - Virgin Islands (U.S.) Operational
    Cyprus Calling Services Operational
    Inbound Calling - Cyprus Operational
    Outbound Calling - Cyprus Operational
    Emergency Calling - Cyprus Operational
    Egypt Calling Services Operational
    Inbound Calling - Egypt Operational
    Israel Calling Services Operational
    Inbound Calling - Israel Operational
    Outbound Calling - Israel Operational
    Emergency Calling - Israel Operational
    Jordan Calling Services Operational
    Inbound Calling- Jordan Operational
    Kenya Calling Services Operational
    Inbound Calling- Kenya Operational
    Qatar Calling Services Operational
    Inbound Calling- Qatar Operational
    South Africa Calling Services Operational
    Inbound Calling- South Africa Operational
    United Arab Emirates Calling Services Operational
    Inbound Calling- United Arab Emirates Operational
    Australia Calling Services Operational
    Inbound Calling- Australia Operational
    Outbound Calling- Australia Operational
    Emergency Calling- Australia Operational
    China Calling Services Operational
    Inbound Calling- China Operational
    Hong Kong Calling Services Operational
    Inbound Calling- Hong Kong Operational
    Outbound Calling- Hong Kong Operational
    Emergency Calling- Hong Kong Operational
    India Calling Services Operational
    Inbound Calling- India Operational
    Indonesia Calling Services Operational
    Inbound Calling- Indonesia Operational
    Japan Calling Services Operational
    Inbound Calling- Japan Operational
    Outbound Calling- Japan Operational
    Emergency Calling- Japan Operational
    Malaysia Calling Services Operational
    Inbound Calling- Malaysia Operational
    Philippines Calling Service Operational
    Inbound Calling- Philippines Operational
    Singapore Calling Services Operational
    Inbound Calling- Singapore Operational
    Outbound Calling- Singapore Operational
    Emergency Calling- Singapore Operational
    South Korea Calling Services Operational
    Inbound Calling- South Korea Operational
    Outbound Calling- South Korea Operational
    Thailand Calling Services Operational
    Inbound Calling- Thailand Operational
    Operational
    Degraded Performance
    Partial Outage
    Major Outage
    Maintenance
    Scheduled Maintenance
    Messaging Maintenance - Toll-Free MMS/SMS Nov 21, 2024 23:00 - Nov 22, 2024 03:00 EST
    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Posted on Nov 15, 2024 - 10:08 EST
    Messaging Maintenance - Toll-Free MMS/SMS Nov 22, 2024 00:00-03:00 EST
    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Posted on Nov 15, 2024 - 10:10 EST
    Past Incidents
    Nov 21, 2024

    Unresolved incident: Messaging Maintenance - Campaign Provisioning Delays.

    Nov 20, 2024
    BW US Network Impairment- AMD Features for Programmable Voice
    Resolved - This incident has been resolved.
    Nov 20, 21:40 EST
    Identified - We’ve identified an issue with our industry partner causing AMD feature failures on programmable voice services. Relevant teams are engaged.
    Nov 20, 20:46 EST
    BW US Network Impairment - Operator Connect
    Resolved - We’ve confirmed stability and we’re considering this incident resolved.
    Nov 20, 16:47 EST
    Monitoring - We’ve implemented a fix for the issue and we’re currently monitoring for stability.
    Nov 20, 14:04 EST
    Identified - We’ve identified the issue and we’re working on deploying a fix.
    Nov 20, 13:30 EST
    Investigating - We're currently investigating an issue impacting voice services for Operator Connect customers. Relevant teams are engaged.
    Nov 20, 12:51 EST
    Messaging Maintenance - Campaign Provisioning Delays
    Completed - The scheduled maintenance has been completed.
    Nov 20, 06:01 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 20, 01:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.
    Nov 15, 10:04 EST
    Messaging Maintenance - MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Nov 20, 06:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 20, 02:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
    Nov 8, 13:23 EST
    Nov 19, 2024
    BW US Network Incident
    Resolved - DFW had a brief incident between 6:13 and 6:19pm EST that would have caused some call failures. The network has recovered at this time and calls are functioning normally.
    Nov 19, 18:00 EST
    Messaging Maintenance - SMS
    Completed - The scheduled maintenance has been completed.
    Nov 19, 06:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 19, 02:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Nov 12, 15:16 EST
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Nov 19, 04:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 19, 00:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Nov 15, 10:07 EST
    EVS (911) Dashboard Maintenance
    Completed - The scheduled maintenance has been completed.
    Nov 19, 03:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 19, 00:00 EST
    Scheduled - Bandwidth will be performing maintenance on the EVS (911) Dashboard. During the maintenance there will be a short disruption to the following services:
    EVS (911) Dashboard
    Dash API (911)
    CNAM API

    There will be no impact to EVS (911) calling during this maintenance.
    Nov 7, 13:06 EST
    Nov 18, 2024
    Toll-Free & Short Code MMS Incident
    Postmortem - Read details
    Nov 18, 20:14 EST
    Resolved - We've confirmed stability with the network and we're considering this incident resolved.
    Nov 18, 16:40 EST
    Monitoring - A fix has been implemented and we are monitoring the results.
    Nov 18, 14:36 EST
    Update - We are continuing to work with this industry vendor to bring about expected messaging behavior.
    Nov 18, 13:38 EST
    Identified - Bandwidth teams have identified an off-network incident impacting Toll-Free and Short Code MMS Messages towards AT&T. Due to a vendor incident, these messages are not delivering as expected to AT&T-powered numbers. Teams are actively working to restore expected MMS delivery behaviors.
    Nov 18, 13:03 EST
    Nov 17, 2024

    No incidents reported.

    Nov 16, 2024
    App Delays - TN Option Orders
    Postmortem - Read details
    Nov 16, 19:46 EST
    Resolved - This incident has been resolved.
    Nov 16, 18:36 EST
    Monitoring - Bandwidth teams are monitoring the Bandwidth App after observing slight delays with TN Option Orders. Teams will continue to monitor for stability.
    Nov 16, 17:01 EST
    Nov 15, 2024
    Bandwidth App Incident
    Postmortem - Read details
    Nov 16, 19:33 EST
    Resolved - This incident has been resolved.
    Nov 15, 13:50 EST
    Identified - Bandwidth teams have identified an incident impacting a users ability to create or modify a subscription. Teams are working to restore expected App behavior.
    Nov 15, 12:17 EST
    Messaging Maintenance - MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Nov 15, 06:01 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 14, 23:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
    Nov 7, 16:05 EST
    SMS Messaging Maintenance - LAX
    Completed - The scheduled maintenance has been completed.
    Nov 15, 06:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 15, 05:00 EST
    Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

    All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

    For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
    Oct 29, 09:41 EDT
    SMS Bind Incident - DFW
    Postmortem - Read details
    Nov 16, 19:30 EST
    Resolved - This incident has been resolved.
    Nov 15, 01:22 EST
    Update - We are continuing to investigate this issue.
    Nov 14, 23:08 EST
    Investigating - Bandwidth teams are investigating an incident impacting SMPP DFW Binds. Customers may not be able to transmit SMS messages via our DFW data center.
    Nov 14, 22:21 EST
    Calling Maintenance - Switzerland
    Completed - The scheduled maintenance has been completed.
    Nov 15, 00:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 14, 20:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Switzerland calling platform. During the maintenance window, Bandwidth's customers may experience a disruption in inbound and outbound calls.
    Nov 14, 11:02 EST
    Nov 14, 2024
    South Africa Voice Incident
    Postmortem - Read details
    Nov 16, 19:27 EST
    Resolved - This incident has been resolved.
    Nov 14, 17:16 EST
    Monitoring - Bandwidth is observing expected call behavior for South African voice calls. We will monitor for prolonged stability.
    Nov 14, 16:38 EST
    Investigating - Bandwidth is investigating potential impairments to the completion of South African voice calls.

    We will provide an update as soon as more information becomes available.
    Nov 14, 16:05 EST
    Bulgaria Voice Incident
    Postmortem - Read details
    Nov 16, 19:26 EST
    Resolved - This incident has been resolved.
    Nov 14, 10:18 EST
    Monitoring - Bandwidth is observing expected call behavior and is continuing to monitor to ensure stability.
    Nov 14, 08:53 EST
    Identified - Bandwidth has determined that impacted inbound and outbound Bulgaria based calls. These calls may not complete as expected.

    Bandwidth teams are actively troubleshooting this incident to restore services as quickly as possible.

    We will continue to provide updates throughout this incident as more information becomes available.
    Nov 14, 08:10 EST
    Investigating - Bandwidth is investigating potential impairments to the completion of Bulgarian Inbound and Outbound voice calls.
    Nov 14, 07:21 EST
    SMS Messaging Maintenance - DFW
    Completed - The scheduled maintenance has been completed.
    Nov 14, 06:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 14, 05:00 EST
    Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.

    All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

    For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
    Oct 29, 09:35 EDT
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Nov 14, 03:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 13, 23:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Nov 1, 15:43 EDT
    Emergency Network Maintenance - LAX Data Center
    Completed - The scheduled maintenance has been completed.
    Nov 14, 02:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 14, 00:00 EST
    Update - The date for this maintenance has been updated to Nov. 14th at 00:00 ET.
    Nov 12, 13:05 EST
    Scheduled - Bandwidth will be performing emergency network maintenance in our LAX data center. Bandwidth is taking every measure available to ensure impact is minimal however, customers may observe a brief loss in service. Customers should be prepared to receive-from and route-to their corresponding geo-redundant locations to prevent service disruption.

    Outbound Voice Services: Bandwidth advises that customers route outbound calls through their geo-redundant site.

    SMS/MMS Messaging: Bandwidth advises that customers point their outbound message traffic to our DFW data center to avoid any service disruption.

    For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
    Nov 12, 10:26 EST
    Nov 13, 2024
    Switzerland Calling Incident
    Postmortem - Read details
    Nov 16, 19:24 EST
    Resolved - This incident has been resolved.
    Nov 13, 20:53 EST
    Update - Bandwidth teams continue to investigating Inbound and Outbound call failures for Switzerland based traffic.
    Nov 13, 20:21 EST
    Investigating - Bandwidth teams are currently investigating Inbound and Outbound call failures for Switzerland based traffic.
    Nov 13, 19:04 EST
    Bandwidth App Incident
    Postmortem - Read details
    Nov 16, 19:22 EST
    Resolved - This incident has been resolved.
    Nov 13, 15:52 EST
    Update - Bandwidth teams continue to monitor this incident for prolonged stability.
    Nov 13, 14:16 EST
    Monitoring - Teams are observing expected App behavior for both UP and API users.
    Nov 13, 12:14 EST
    Update - Teams continue to investigate this incident impacting UI and API access to the Bandwidth App.
    Nov 13, 12:13 EST
    Investigating - Bandwidth teams are investigating an incident that is causing unexpected errors or failures while using the Bandwidth App. Teams are working to restore expected App behavior.
    Nov 13, 11:47 EST
    Bandwidth App Notification and Webhook Incident
    Postmortem - Read details
    Nov 16, 19:16 EST
    Resolved - This incident has been resolved.
    Nov 13, 07:58 EST
    Monitoring - Teams are observing expected notification behavior. We will monitor to ensure stability.
    Nov 12, 21:34 EST
    Identified - Teams have identified the source of this incident and are working to restore expected notifications.
    Nov 12, 21:08 EST
    Update - Bandwidth teams are investigating an incident impacting App Notifications and Webhooks. Teams are working to restore expected notification behavior.
    Nov 12, 20:14 EST
    Investigating - Bandwidth teams are investigating an incident impacting App Notifications and Webhooks. Teams are working to restore expected notification behavior.
    Nov 12, 19:12 EST
    Messaging Maintenance - MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Nov 13, 06:01 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 13, 00:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
    Nov 7, 16:03 EST
    MMS Messaging Maintenance - LAX
    Completed - The scheduled maintenance has been completed.
    Nov 13, 06:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 13, 05:00 EST
    Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in MMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

    All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

    For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
    Oct 28, 09:10 EDT
    Nov 12, 2024
    10DLC Campaign provisioning failures (Retry)
    Resolved - This incident has been resolved.
    Nov 12, 17:09 EST
    Monitoring - Our downstream provider has advised Bandwidth that they have made changes to resolve this condition. We will monitor for prolonged stability.
    Nov 12, 14:29 EST
    Update - We are continuing to work with our downstream provider to work towards resolution for this incident impacting 10DLC campaign provisioning.

    Some campaigns are still indicating that the provisioning failed, leaving orders in a "partial" provisioning state. We are aware that customers who have retried are seeing their orders successfully provisioned.
    Nov 11, 19:07 EST
    Update - We are continuing to work with our downstream provider to work towards resolution for this incident impacting 10DLC campaign provisioning. We will post an update on Monday, November 11, or sooner if there is a new status for this incident.

    Some campaigns are still indicating that the provisioning failed, leaving orders in a "partial" provisioning state. We are aware that customers who have retried are seeing their orders successfully provisioned.
    Nov 8, 18:08 EST
    Investigating - We are currently working with our downstream provider to investigate an incident impacting 10DLC campaign provisioning.
    Some campaigns will indicate that the provisioning failed, leaving orders in a "partial" provisioning state. We are aware that customers who have retried are seeing their orders sucessfully provisioned.
    Nov 8, 11:29 EST
    MMS Messaging Maintenance - DFW
    Completed - The scheduled maintenance has been completed.
    Nov 12, 06:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 12, 05:00 EST
    Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in MMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.

    All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

    For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
    Oct 28, 09:08 EDT
    Messaging Maintenance - MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Nov 12, 06:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 11, 23:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
    Oct 16, 10:30 EDT
    Nov 11, 2024
    Global Portal - Saving Number Configurations
    Postmortem - Read details
    Nov 16, 19:05 EST
    Resolved - We are aware of an incident that caused customers not to be able to save number configurations on the global portal. This incident has been resolved.
    Nov 11, 00:00 EST
    Nov 10, 2024

    No incidents reported.

    Nov 9, 2024
    VoxSMS Services - Belgium
    Postmortem - Read details
    Nov 16, 19:01 EST
    Resolved - This incident has been resolved.
    Nov 9, 10:39 EST
    Monitoring - A resolution has been implemented, and we are monitoring the results.
    Nov 9, 08:12 EST
    Identified - We have identified the cause of this incident, and we are working towards resolution.
    Nov 9, 07:50 EST
    Investigating - We are currently investigating an incident impacting VoxSMS services. We are aware that customers connecting to VoxSMS via the Belgium POP are experiencing failures. Customers who have used an IP to connect via Germany have had success. We are working to resolve this issue as quickly as possible.
    Nov 9, 06:23 EST
    Global Data Center Maintenance - Belgium
    Completed - The scheduled maintenance has been completed.
    Nov 9, 02:01 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 8, 14:00 EST
    Scheduled - Bandwidth will be performing scheduled maintenance in the global Belgium data center.
    As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the global Belgium data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the global Belgium data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
    The following services will encounter a brief interruption during the maintenance:
    International Number searching, ordering, and porting - Bandwidth App
    Messaging - VoxSMS
    Legacy Global Portal
    Oct 28, 09:50 EDT
    Emergency Network Maintenance - DFW Data Center
    Completed - The scheduled maintenance has been completed.
    Nov 9, 02:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 9, 00:00 EST
    Scheduled - Bandwidth will be performing emergency network maintenance in our DFW data center. Bandwidth is taking every measure available to ensure impact is minimal however, customers may observe a brief loss in service. Customers should be prepared to receive from and route to their corresponding geo-redundant locations to prevent service disruption.

    911 Services: Bandwidth advises customers to route their 911 traffic to the ATL data center.

    Outbound Voice Services: Bandwidth advises that customers route outbound calls through their geo-redundant site.

    SMS/MMS Messaging: We advise customers to point their outbound message traffic to our LAX data center to avoid any service disruption.

    For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
    Nov 8, 08:51 EST
    Nov 8, 2024
    Bandwidth International Market Impairment - Mexico
    Postmortem - Read details
    Nov 16, 18:56 EST
    Resolved - This incident has been resolved.
    Nov 8, 09:26 EST
    Monitoring - A fix has been implemented and we are monitoring the results.
    Nov 6, 22:38 EST
    Update - We are continuing to investigate this issue.
    Nov 6, 16:54 EST
    Investigating - We are investigating a network impairment in Mexico with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
    Nov 6, 16:53 EST
    Messaging Maintenance - MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Nov 8, 06:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 7, 23:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
    Nov 5, 16:33 EST
    Nov 7, 2024
    Messaging Maintenance - MMS
    Completed - The scheduled maintenance has been completed.
    Nov 7, 06:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 7, 00:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
    Nov 5, 16:31 EST
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Nov 7, 03:01 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 6, 23:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Nov 1, 15:41 EDT
    Emergency Network Maintenance - ATL Data Center
    Completed - The scheduled maintenance has been completed.
    Nov 7, 03:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 7, 00:01 EST
    Scheduled - Bandwidth will be performing emergency network maintenance in our ATL data center. Bandwidth is taking every measure available to ensure impact is minimal however, customers may observe a brief loss in service. Customers should be prepared to receive from and route to their corresponding geo-redundant locations to prevent service disruption.

    911 Services: Bandwidth advises customers to route their 911 traffic to the DFW data center.

    Outbound Voice Services: Bandwidth advises that customers route outbound calls through their geo-redundant site.

    For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
    Nov 6, 08:14 EST
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