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Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

    • Messaging Maintenance - SMS
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Apr 01, 2025 - 23:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Apr 1, 2025 23:00 - Apr 2, 2025 06:00 EDT
    Inbound SMS & MMS Messaging Incident
    Monitoring - A fix has been deployed for affected numbers. We’re seeing that traffic has returned to expected function and we’re monitoring for stability.
    Mar 30, 2025 - 11:46 EDT
    Update - At this time we have been advised that a fix for the underlying issue is scheduled for 4/2/25. We are continuing to engage with our partners to see if that can be expedited. Since we have an ETR, we'll hold further updates from here unless the ETR changes.
    Mar 28, 2025 - 14:40 EDT
    Update - We're continuing to work with our partner on the issue, and they are engaged with the relevant parties. There is no ETR at this time.
    Mar 28, 2025 - 08:10 EDT
    Update - We're continuing to escalate with our partner on the issue and they are engaged with the relevant parties. There is no ETR at this time.
    Mar 27, 2025 - 15:35 EDT
    Update - We're continuing to escalate with our partner on the issue and they are engaged with the relevant parties. There is no ETR at this time.
    Mar 27, 2025 - 08:03 EDT
    Update - We're continuing to escalate with our partner on the issue and they are engaged with the relevant parties. At this time we don’t anticipate any further updates tonight, but if we receive any, it will be passed along.
    Mar 26, 2025 - 23:43 EDT
    Update - We're continuing to escalate with our partner on the issue and they are engaged with the relevant parties. There is no ETR at this time.
    Mar 26, 2025 - 19:00 EDT
    Identified - The issue has been identified by our partner and they are working to resolve.
    Mar 26, 2025 - 17:25 EDT
    Update - We are continuing to investigate this issue.
    Mar 26, 2025 - 16:43 EDT
    Investigating - Bandwidth teams are investigating a possible Inbound SMS and MMS Messaging incident. Inbound messaging traffic from T-Mobile is not delivering as expected, isolated to 10DLC Traffic. Teams are working to find the source of this incident.
    Mar 26, 2025 - 15:47 EDT
    United States Inbound Calling Services Operational
    Inbound Calling (SIP) - United States Operational
    Toll-Free calling - Inbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Operational
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    United States Outbound Calling Services Operational
    Outbound Calling (SIP) - United States Operational
    Toll-Free calling - Outbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Operational
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    United States V2 Application Add On Services Operational
    Call Recording Operational
    Transcriptions Operational
    Text-to-Speech Operational
    CNAM Lookup Operational
    United States Messaging Services Under Maintenance
    SMS Messaging (SMPP) Under Maintenance
    MMS Messaging (MM4) Operational
    Toll-Free SMS - Inbound Operational
    Toll-Free SMS - Outbound Operational
    International Messaging (HTTP) Operational
    REST APIs - HTTP SMS Messaging Under Maintenance
    REST APIs - HTTP MMS Messaging Operational
    Toll Free MMS - Inbound Operational
    Toll Free MMS - Outbound Operational
    International A2P Messaging Operational
    International A2P Platform (SMPP) Operational
    International A2P Platform (HTTP) Operational
    International A2P Messaging Regional Connectivity Operational
    Latin America Operational
    APAC Operational
    Europe Operational
    Middle East & Africa Operational
    Insights Operational
    Messaging Insights Dashboard Operational
    Message Log API Operational
    Number Management Services Operational
    New Number Ordering Operational
    Number Porting Operational
    Inbound Calling - Caller ID Lookup (CNAM) Operational
    Line Feature Management ? Operational
    Phone Number Lookup API Operational
    Call Assure Operational
    9-1-1 Services Operational
    9-1-1 Call Routing Service Operational
    9-1-1 Provisioning Service Operational
    DLR (Dynamic Location Routing) Operational
    Direct Network Connection Operational
    Network Expansion Service (NES) Operational
    Inbound Direct Link Services (DLS) Operational
    Outbound Direct Link Services (DLS) Operational
    Virtual (cloud) Connection Service Operational
    WebRTC Operational
    Support Operational
    Phone Support Operational
    Ticketing Support Operational
    Help Center Operational
    Portals Operational
    Bandwidth App Operational
    Application Platform Dashboard Operational
    9-1-1 Dashboard Operational
    Bandwidth International (fka Voxbone) Portal Operational
    Argentina Calling Services Operational
    Inbound Calling- Argentina Operational
    Outbound Calling- Argentina Operational
    Australia Calling Services Operational
    Inbound Calling- Australia Operational
    Outbound Calling- Australia Operational
    Emergency Calling- Australia Operational
    Austria Calling Services Operational
    Inbound Calling - Austria Operational
    Outbound Calling - Austria Operational
    Emergency Calling - Austria Operational
    Belgium Calling Services Operational
    Inbound Calling - Belgium Operational
    Outbound Calling - Belgium Operational
    Emergency Calling - Belgium Operational
    Brazil Calling Services Operational
    Inbound Calling- Brazil Operational
    Bulgaria Calling Services Operational
    Inbound Calling - Bulgaria Operational
    Outbound Calling - Bulgaria Operational
    Emergency Calling - Bulgaria Operational
    Canada Calling Services Operational
    Inbound Calling - Canada (SIP) Operational
    Chile Calling Services Operational
    Inbound Calling- Chile Operational
    China Calling Services Operational
    Inbound Calling- China Operational
    Colombia Calling Services Operational
    Inbound Calling- Colombia Operational
    Croatia Calling Services Operational
    Inbound Calling - Croatia Operational
    Outbound Calling - Croatia Operational
    Emergency Calling - Croatia Operational
    Cyprus Calling Services Operational
    Inbound Calling - Cyprus Operational
    Outbound Calling - Cyprus Operational
    Emergency Calling - Cyprus Operational
    Czech Republic Calling Services Operational
    Inbound Calling - Czech Republic Operational
    Outbound Calling - Czech Republic Operational
    Emergency Calling - Czech Republic Operational
    Denmark Calling Services Operational
    Inbound Calling - Denmark Operational
    Outbound Calling - Denmark Operational
    Emergency Calling - Denmark Operational
    Dominican Republic Calling Services Operational
    Inbound Calling - Dominican Republic (SIP) Operational
    Egypt Calling Services Operational
    Inbound Calling - Egypt Operational
    El Salvador Calling Services Operational
    Inbound Calling- El Salvador Operational
    Estonia Calling Services Operational
    Inbound Calling - Estonia Operational
    Outbound Calling - Estonia Operational
    Emergency Calling - Estonia Operational
    Finland Calling Services Operational
    Inbound Calling - Finland Operational
    Outbound Calling - Finland Operational
    Emergency Calling - Finland Operational
    France Calling Services Operational
    Inbound Calling - France Operational
    Outbound Calling - France Operational
    Emergency Calling - France Operational
    Georgia Calling Services Operational
    Inbound Calling - Georgia Operational
    Germany Calling Services Operational
    Inbound Calling - Germany Operational
    Outbound Calling - Germany Operational
    Emergency Calling - Germany Operational
    Greece Calling Services Operational
    Inbound Calling - Greece Operational
    Outbound Calling - Greece Operational
    Emergency Calling - Greece Operational
    Hong Kong Calling Services Operational
    Inbound Calling- Hong Kong Operational
    Outbound Calling- Hong Kong Operational
    Emergency Calling- Hong Kong Operational
    Hungary Calling Services Operational
    Inbound Calling - Hungary Operational
    Outbound Calling - Hungary Operational
    Emergency Calling - Hungary Operational
    India Calling Services Operational
    Inbound Calling- India Operational
    Indonesia Calling Services Operational
    Inbound Calling- Indonesia Operational
    Ireland Calling Services Operational
    Inbound Calling - Ireland Operational
    Outbound Calling - Ireland Operational
    Emergency Calling - Ireland Operational
    Israel Calling Services Operational
    Inbound Calling - Israel Operational
    Outbound Calling - Israel Operational
    Emergency Calling - Israel Operational
    Italy Calling Services Operational
    Inbound Calling - Italy Operational
    Outbound Calling - Italy Operational
    Emergency Calling - Italy Operational
    Japan Calling Services Operational
    Inbound Calling- Japan Operational
    Outbound Calling- Japan Operational
    Emergency Calling- Japan Operational
    Jordan Calling Services Operational
    Inbound Calling- Jordan Operational
    Kenya Calling Services Operational
    Inbound Calling- Kenya Operational
    Latvia Calling Services Operational
    Inbound Calling - Latvia Operational
    Outbound Calling - Latvia Operational
    Emergency Calling - Latvia Operational
    Lithuania Calling Services Operational
    Inbound Calling - Lithuania Operational
    Outbound Calling - Lithuania Operational
    Emergency Calling - Lithuania Operational
    Luxembourg Calling Services Operational
    Inbound Calling - Luxembourg Operational
    Outbound Calling - Luxembourg Operational
    Emergency Calling - Luxembourg Operational
    Malaysia Calling Services Operational
    Inbound Calling- Malaysia Operational
    Malta Calling Services Operational
    Inbound Calling - Malta Operational
    Mexico Calling Services Operational
    Inbound Calling - Mexico Operational
    Netherlands Calling Services Operational
    Inbound Calling - Neatherlands Operational
    Outbound Calling - Netherlands Operational
    Emergency Calling - Netherlands Operational
    Norway Calling Services Operational
    Inbound Calling - Norway Operational
    Outbound Calling - Norway Operational
    Emergency Calling -Norway Operational
    Panama Calling Services Operational
    Inbound Calling- Panama Operational
    Peru Calling Services Operational
    Inbound Calling- Peru Operational
    Outbound Calling- Peru Operational
    Philippines Calling Service Operational
    Inbound Calling- Philippines Operational
    Poland Calling Services Operational
    Inbound Calling - Poland Operational
    Outbound Calling - Poland Operational
    Emergency Calling - Poland Operational
    Portugal Calling Services Operational
    Inbound Calling - Portugal Operational
    Outbound Calling - Portugal Operational
    Emergency Calling - Portugal Operational
    Puerto Rico Calling Services Operational
    Inbound Calling - Puerto Rico Operational
    Outbound Calling - Puerto Rico Operational
    Emergency Calling - Puerto Rico Operational
    Qatar Calling Services Operational
    Inbound Calling- Qatar Operational
    Romania Calling Services Operational
    Inbound Calling - Romania Operational
    Outbound Calling - Romania Operational
    Emergency Calling - Romania Operational
    Singapore Calling Services Operational
    Inbound Calling- Singapore Operational
    Outbound Calling- Singapore Operational
    Emergency Calling- Singapore Operational
    Slovakia Calling Services Operational
    Inbound Calling - Slovakia Operational
    Outbound Calling - Slovakia Operational
    Emergency Calling - Slovakia Operational
    Slovenia Calling Services Operational
    Inbound Calling - Slovenia Operational
    Outbound Calling- Slovenia Operational
    Emergency Calling- Slovenia Operational
    South Africa Calling Services Operational
    Inbound Calling- South Africa Operational
    South Korea Calling Services Operational
    Inbound Calling- South Korea Operational
    Outbound Calling- South Korea Operational
    Spain Calling Services Operational
    Inbound Calling - Spain Operational
    Outbound Calling - Spain Operational
    Emergency Calling - Spain Operational
    Sweden Calling Services Operational
    Inbound Calling - Sweden Operational
    Outbound Calling - Sweden Operational
    Emergency Calling - Sweden Operational
    Switzerland Calling Services Operational
    Inbound Calling - Switzerland Operational
    Outbound Calling - Switzerland Operational
    Emergency Calling - Switzerland Operational
    Thailand Calling Services Operational
    Inbound Calling- Thailand Operational
    United Arab Emirates Calling Services Operational
    Inbound Calling- United Arab Emirates Operational
    United Kingdom Calling Services Operational
    Inbound Calling - United Kingdom Operational
    Outbound Calling - United Kingdom Operational
    Emergency Calling - United Kingdom Operational
    Virgin Islands (U.S.) Calling Services Operational
    Inbound Calling - Virgin Islands (U.S.) Operational
    Emergency Calling - Virgin Islands (U.S.) Operational
    FCC Disaster Information Reporting System (DIRS) Operational
    FCC DIRS Activation Status Operational
    Operational
    Degraded Performance
    Partial Outage
    Major Outage
    Maintenance

    Scheduled Maintenance

    Messaging Maintenance - SMS Apr 3, 2025 23:00 - Apr 4, 2025 06:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Posted on Mar 28, 2025 - 12:30 EDT

    Emergency Network Maintenance - RDU Data Center Apr 4, 2025 00:00-06:00 EDT

    Bandwidth will be performing emergency network maintenance in our RDU data center. While Bandwidth is taking all necessary steps to eliminate impact during the maintenance window, there will be brief intervals during the maintenance when Number Management and provisioning services including searching inventory, viewing orders, placing orders or performing any other portal/API functions will be unreachable on the following platforms:

    Number management and provisioning services including searching inventory, viewing orders, placing orders or performing any other portal/API functions will be unreachable at various times throughout the event on the following platforms:

    EVS/911 Dashboard, 911 API, CNAM HTTP API
    Bandwidth Dashboard

    The following services will not be impacted during the maintenance:

    Inbound Voice (Origination) Calling
    Outbound Voice (Termination) Calling
    Emergency (911) Voice Calling
    SMS/MMS (SMPP/MM4) Messaging
    HTTP Voice / HTTP Messaging Service

    For any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
    Posted on Mar 27, 2025 - 10:38 EDT

    Messaging Maintenance - Toll Free SMS Apr 4, 2025 00:00-07:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
    Posted on Mar 28, 2025 - 12:28 EDT
    Apr 1, 2025
    Messaging Provisioning Incident
    Resolved - This incident has been resolved.
    Apr 1, 16:33 EDT
    Update - Teams are observing expected behavior. We will continue to monitor for prolonged stability.
    Apr 1, 11:50 EDT
    Monitoring - Teams are observing expected behavior. We will monitor for stability.
    Mar 31, 19:50 EDT
    Identified - The source of this off-network incident has been identified. The impaired vendor continues to work to restore expected behavior.
    Mar 31, 18:43 EDT
    Investigating - Bandwidth teams are investigating off network incident where some Messaging provisioning requests are not completed as expected. Teams are engaged with the impaired vendor.
    Mar 31, 16:53 EDT
    Outbound Voice Incident
    Resolved - This incident has been resolved.
    Apr 1, 11:43 EDT
    Identified - Bandwidth teams have identified an Outbound Voice incident impacting global voice call completion. The impacted carrier is being removed from routes. Call may not complete as expected.
    Apr 1, 10:41 EDT
    Messaging Maintenance - Toll Free SMS
    Completed - The scheduled maintenance has been completed.
    Apr 1, 03:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Apr 1, 00:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
    Mar 19, 08:17 EDT
    Mar 31, 2025
    Isolated Voice Calling Incident
    Resolved - This incident has been resolved.
    Mar 31, 15:46 EDT
    Monitoring - Teams are observing expected behavior and will monitor for prolonged stability.
    Mar 31, 14:56 EDT
    Investigating - Bandwidth teams are investigating an incident impacting a small subsection of customers where RTP is unavailable. Teams are actively working to restore expected RTP behavior for the impacted calls.
    Mar 31, 14:39 EDT
    Mar 30, 2025

    Unresolved incident: Inbound SMS & MMS Messaging Incident.

    Mar 29, 2025

    No incidents reported.

    Mar 28, 2025
    Intermittent Outbound Messaging Failures
    Resolved - We’ve confirmed stability and we’re considering this incident resolved.
    Mar 28, 17:34 EDT
    Monitoring - Errors have resumed to normal levels and we’re monitoring for stability.
    Mar 28, 17:31 EDT
    Identified - We've identified an issue causing an increase in gateway timeouts (502 and 504 errors) for outbound traffic to the BW Messaging API. Relevant teams are engaged and we'll advise once we have further details.
    Mar 28, 15:48 EDT
    Messaging Maintenance - MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Mar 28, 06:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Mar 27, 23:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
    Mar 17, 13:03 EDT
    Mar 27, 2025
    BW App and API Delays
    Resolved - This incident has been resolved.
    Mar 27, 13:11 EDT
    Monitoring - A fix has been implemented, and function has returned to expected levels. We're currently monitoring for stability.
    Mar 27, 10:59 EDT
    Identified - We've identified the issue and we're currently working on deploying a fix. Updates to follow.
    Mar 27, 09:58 EDT
    Investigating - We're currently investigating an issue causing general delays with the BW App and API. Relevant teams are engaged.
    Mar 27, 09:47 EDT
    Messaging Maintenance - MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Mar 27, 06:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Mar 26, 23:00 EDT
    Update - We will be undergoing scheduled maintenance during this time.
    Mar 13, 13:43 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
    Mar 10, 16:24 EDT
    Mar 26, 2025
    Messaging Maintenance - SMS
    Completed - The scheduled maintenance has been completed.
    Mar 26, 07:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Mar 26, 02:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Mar 10, 16:21 EDT
    Messaging Maintenance - MMS
    Completed - The scheduled maintenance has been completed.
    Mar 26, 06:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Mar 25, 23:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
    Mar 10, 16:22 EDT
    Mar 25, 2025
    BW Voice Network Incident
    Resolved - This incident has been resolved.
    Mar 25, 22:52 EDT
    Monitoring - A fix has been implemented and traffic has recovered at this time. We’re currently monitoring for stability.
    Mar 25, 21:26 EDT
    Update - We are continuing to work on a fix for this issue.
    Mar 25, 20:04 EDT
    Identified - The issue has been identified and we’re working to implement a fix.
    Mar 25, 17:02 EDT
    Update - We're still investigating the issue with our partner and we'll advise once we have further updates.
    Mar 25, 16:04 EDT
    Investigating - We are currently investigating a network issue affecting inbound traffic completion to Puerto Rico. Relevant teams are engaged.
    Mar 25, 15:09 EDT
    Messaging Maintenance - Campaign Provisioning Delays
    Completed - The scheduled maintenance has been completed.
    Mar 25, 08:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Mar 25, 00:00 EDT
    Update - Modified statuspage to reflect maintenance being rescheduled to March 25th.
    Mar 20, 12:55 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.
    Mar 18, 15:23 EDT
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Mar 25, 07:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Mar 25, 01:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Mar 21, 16:20 EDT
    Messaging Maintenance - MMS
    Completed - The scheduled maintenance has been completed.
    Mar 25, 06:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Mar 24, 23:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
    Mar 10, 16:18 EDT
    Mar 24, 2025
    BWI Voice Network Impairment Netherlands
    Resolved - We've confirmed stability and we're considering this incident resolved.
    Mar 24, 10:48 EDT
    Monitoring - We were experiencing an issue with our carrier in the Netherlands causing one way audio on some inbound calls. Traffic has recovered and is functioning as expected at this time. We’re currently monitoring for stability.
    Mar 24, 09:18 EDT
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Mar 24, 07:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Mar 24, 01:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Mar 21, 16:19 EDT
    Messaging Maintenance - MMS
    Completed - The scheduled maintenance has been completed.
    Mar 24, 06:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Mar 24, 00:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
    Mar 17, 13:01 EDT
    Mar 23, 2025

    No incidents reported.

    Mar 22, 2025
    10DLC Provisioning Incident, Campaign Assignment
    Postmortem - Read details
    Mar 25, 10:47 EDT
    Resolved - This incident has been resolved.
    Mar 22, 10:42 EDT
    Monitoring - Teams are observing expected behavior. We will be monitoring for prolonged stability overnight.
    Mar 21, 22:35 EDT
    Identified - Teams have identified the source of this incident and are working to restore expected behavior.
    Mar 21, 19:59 EDT
    Update - Teams continue to investigate this incident. The scope of impact includes: Messaging Provisioning failures, Campaign Provisioning failures.
    Mar 21, 17:59 EDT
    Investigating - Bandwidth teams are currently investigating an incident where 10DLC Campaign Assignment orders are not completing as expected. Teams are actively working to restore expected order behaviors.
    Mar 21, 15:01 EDT
    Mar 21, 2025
    SMS Provisioning Incident
    Resolved - This incident has been resolved.
    Mar 21, 15:13 EDT
    Monitoring - Teams have restored expected SMS behavior for the impacted TNs in this isolated Lata. We will continue to monitor for prolonged stability.
    Mar 20, 11:36 EDT
    Update - Teams continue to investigate this incident. Customers with impacted numbers are able to re-provision SMS and re-assign campaigns as needed at this time. A programmatic resolution continues to be investigated.
    Mar 20, 07:45 EDT
    Update - Teams continue to investigate this incident. Customers with impacted numbers are able to re-provision SMS and re-assign campaigns as needed at this time. A programmatic resolution continues to be investigated.
    Mar 19, 14:00 EDT
    Update - Teams continue to investigate this incident. Customers with impacted numbers are able to re-provision SMS and re-assign campaigns as needed at this time. A programmatic resolution continues to be investigated.
    Mar 19, 09:48 EDT
    Update - Teams continue to investigate this incident. Customers with impacted numbers are able to re-provision SMS and re-assign campaigns as needed at this time. A programmatic resolution continues be investigated.
    Mar 18, 18:51 EDT
    Update - Teams continue to investigate this incident.
    Mar 18, 14:17 EDT
    Investigating - Bandwidth teams are investigating an SMS provisioning incident impacting LATA 133, Poughkeepsie, NY. Numbers in this Lata may not be able to send or receive SMS as expected or have unexpected provisioning status in the Bandwidth App. Teams are working to restore expected provisioning and SMS capability.
    Mar 18, 11:22 EDT
    Off-Net Port Order Delays
    Resolved - This incident has been resolved.
    Mar 21, 13:58 EDT
    Monitoring - Teams are observing expected order behavior. And will monitor for stability.
    Mar 21, 12:46 EDT
    Investigating - Bandwidth teams have been advised by a vendor that Off-Net Port Orders are delayed in activation.
    Mar 21, 12:13 EDT
    Mar 20, 2025
    Messaging Maintenance - MMS
    Completed - The scheduled maintenance has been completed.
    Mar 20, 06:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Mar 20, 00:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
    Mar 17, 13:00 EDT
    Messaging Maintenance - Toll Free SMS
    Completed - The scheduled maintenance has been completed.
    Mar 20, 03:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Mar 20, 00:01 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
    Mar 19, 08:15 EDT
    Mar 19, 2025
    MMS Delivery Delays
    Resolved - This incident has been resolved.
    Mar 19, 22:50 EDT
    Update - Teams continue to investigate this incident.
    Mar 19, 19:48 EDT
    Investigating - Bandwidth teams are investigating in incident caused by an off network vendor, where MMS Messages are delayed or not delivered as expected.
    Mar 19, 18:57 EDT
    Messaging Maintenance - MMS
    Completed - The scheduled maintenance has been completed.
    Mar 19, 06:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Mar 19, 00:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
    Mar 17, 12:58 EDT
    Messaging Maintenance - SMS
    Completed - The scheduled maintenance has been completed.
    Mar 19, 06:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Mar 19, 02:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Mar 10, 16:16 EDT
    Mar 18, 2025
    Hong Kong PoP Incident
    Resolved - This incident has been resolved.
    Mar 18, 13:53 EDT
    Monitoring - Teams are observing expected networking behaviors and will monitor for prolonged stability.
    Mar 18, 13:13 EDT
    Investigating - Bandwidth teams are investigating an incident where outbound calls transversing our Hong Kong Point of Presence (PoP) are not completing as expected. Teams are working to restore standard call processing via this PoP.
    Mar 18, 11:25 EDT
    Messaging Maintenance - SMS
    Completed - The scheduled maintenance has been completed.
    Mar 18, 06:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Mar 18, 02:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Mar 10, 16:14 EDT
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