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Outbound Canadian Calling

Incident Report for Bandwidth

Resolved

This incident has been resolved.

Posted Aug 13, 2025 - 16:37 EDT

Monitoring

Teams are observing expected, calling behaviors, and will monitor for prolonged stability.

Posted Aug 13, 2025 - 16:11 EDT

Update

We are continuing to investigate this issue.

Posted Aug 13, 2025 - 15:26 EDT

Investigating

Bandwidth teams are investigating an incident affecting calls to Canadian destinations. Teams are working to restore expected calling behaviors and are engaging with impacted vendors to resolve the issue.

Posted Aug 13, 2025 - 15:10 EDT

This incident affected: United States Outbound Calling Services (Outbound Calling (SIP) - United States) and Canada Calling Services (Inbound Calling - Canada (SIP)).