Messaging Incident - Intermittent Failures of Multi-Segment Messages to VZW Prepaid Customers
Incident
Report for Bandwidth
Resolved
This incident has been resolved.
Update
We’re still working to deploy the fix for the issue, and we will advise once we have an ETR.
Update
We are continuing to work on a fix for this issue.
Update
We’re still working to deploy the fix for the issue, and we will advise once we have an ETR.
Update
We are continuing to work on a fix for this issue.
Update
We are continuing to work on a fix for the issue and we will advise once there is an ETR. We have also confirmed the issue is only affecting VZW prepaid customers.
Update
We are continuing to work on a fix for this issue.
Update
We are continuing to work on a fix for this issue.
Update
We are continuing to work on a fix for this issue.
Identified
The issue has been identified and a fix is being implemented.
Update
We’re continuing to investigate the issue with downstream partners. Our next update will follow tomorrow morning unless there is a change in the status of the incident.
Update
We are continuing to investigate this issue.
Investigating
We are currently investigating an issues causing intermittent failures of multi-segment messages with a positive DLR to the VZW network over 10DLC. Relevant teams are engaged.
This incident affected: United States Messaging Services (SMS Messaging (SMPP), REST APIs - HTTP SMS Messaging).