Return to Bandwidth.com
SUPPORT CENTER
SUPPORT CENTER

Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

    • All Systems Operational

    United States Inbound Calling Services Operational
    Inbound Calling (SIP) - United States Operational
    Toll-Free calling - Inbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Operational
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    United States Outbound Calling Services Operational
    Outbound Calling (SIP) - United States Operational
    Toll-Free calling - Outbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Operational
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    Hosted Signing Service - US Operational
    United States V2 Application Add On Services Operational
    Call Recording Operational
    Transcriptions Operational
    Text-to-Speech Operational
    CNAM Lookup Operational
    United States Messaging Services Operational
    SMS Messaging (SMPP) Operational
    MMS Messaging (MM4) Operational
    Toll-Free SMS - Inbound Operational
    Toll-Free SMS - Outbound Operational
    International Messaging (HTTP) Operational
    REST APIs - HTTP SMS Messaging Operational
    REST APIs - HTTP MMS Messaging Operational
    Toll Free MMS - Inbound Operational
    Toll Free MMS - Outbound Operational
    International A2P Messaging Operational
    International A2P Platform (SMPP) Operational
    International A2P Platform (HTTP) Operational
    International A2P Messaging Regional Connectivity Operational
    Latin America Operational
    APAC Operational
    Europe Operational
    Middle East & Africa Operational
    Insights Operational
    Messaging Insights Dashboard Operational
    Message Log API Operational
    Number Management Services Operational
    New Number Ordering Operational
    Number Porting Operational
    Inbound Calling - Caller ID Lookup (CNAM) Operational
    Line Feature Management Operational
    Phone Number Lookup API Operational
    Call Assure Operational
    9-1-1 Services Operational
    9-1-1 Call Routing Service Operational
    9-1-1 Provisioning Service Operational
    DLR (Dynamic Location Routing) Operational
    Direct Network Connection Operational
    Network Expansion Service (NES) Operational
    Inbound Direct Link Services (DLS) Operational
    Outbound Direct Link Services (DLS) Operational
    Virtual (cloud) Connection Service Operational
    Support Operational
    Phone Support Operational
    Ticketing Support Operational
    Help Center Operational
    Portals Operational
    Bandwidth App Operational
    9-1-1 Dashboard Operational
    Bandwidth International (fka Voxbone) Portal Operational
    Argentina Calling Services Operational
    Inbound Calling- Argentina Operational
    Outbound Calling- Argentina Operational
    Australia Calling Services Operational
    Inbound Calling- Australia Operational
    Outbound Calling- Australia Operational
    Emergency Calling- Australia Operational
    Austria Calling Services Operational
    Inbound Calling - Austria Operational
    Outbound Calling - Austria Operational
    Emergency Calling - Austria Operational
    Belgium Calling Services Operational
    Inbound Calling - Belgium Operational
    Outbound Calling - Belgium Operational
    Emergency Calling - Belgium Operational
    Brazil Calling Services Operational
    Inbound Calling- Brazil Operational
    Bulgaria Calling Services Operational
    Inbound Calling - Bulgaria Operational
    Outbound Calling - Bulgaria Operational
    Emergency Calling - Bulgaria Operational
    Canada Calling Services Operational
    Inbound Calling - Canada (SIP) Operational
    Chile Calling Services Operational
    Inbound Calling- Chile Operational
    China Calling Services Operational
    Inbound Calling- China Operational
    Colombia Calling Services Operational
    Inbound Calling- Colombia Operational
    Croatia Calling Services Operational
    Inbound Calling - Croatia Operational
    Outbound Calling - Croatia Operational
    Emergency Calling - Croatia Operational
    Cyprus Calling Services Operational
    Inbound Calling - Cyprus Operational
    Outbound Calling - Cyprus Operational
    Emergency Calling - Cyprus Operational
    Czech Republic Calling Services Operational
    Inbound Calling - Czech Republic Operational
    Outbound Calling - Czech Republic Operational
    Emergency Calling - Czech Republic Operational
    Denmark Calling Services Operational
    Inbound Calling - Denmark Operational
    Outbound Calling - Denmark Operational
    Emergency Calling - Denmark Operational
    Dominican Republic Calling Services Operational
    Inbound Calling - Dominican Republic (SIP) Operational
    Egypt Calling Services Operational
    Inbound Calling - Egypt Operational
    El Salvador Calling Services Operational
    Inbound Calling- El Salvador Operational
    Estonia Calling Services Operational
    Inbound Calling - Estonia Operational
    Outbound Calling - Estonia Operational
    Emergency Calling - Estonia Operational
    Finland Calling Services Operational
    Inbound Calling - Finland Operational
    Outbound Calling - Finland Operational
    Emergency Calling - Finland Operational
    France Calling Services Operational
    Inbound Calling - France Operational
    Outbound Calling - France Operational
    Emergency Calling - France Operational
    Hosted Signing Service - France Operational
    Georgia Calling Services Operational
    Inbound Calling - Georgia Operational
    Germany Calling Services Operational
    Inbound Calling - Germany Operational
    Outbound Calling - Germany Operational
    Emergency Calling - Germany Operational
    Greece Calling Services Operational
    Inbound Calling - Greece Operational
    Outbound Calling - Greece Operational
    Emergency Calling - Greece Operational
    Hong Kong Calling Services Operational
    Inbound Calling- Hong Kong Operational
    Outbound Calling- Hong Kong Operational
    Emergency Calling- Hong Kong Operational
    Hungary Calling Services Operational
    Inbound Calling - Hungary Operational
    Outbound Calling - Hungary Operational
    Emergency Calling - Hungary Operational
    India Calling Services Operational
    Inbound Calling- India Operational
    Indonesia Calling Services Operational
    Inbound Calling- Indonesia Operational
    Ireland Calling Services Operational
    Inbound Calling - Ireland Operational
    Outbound Calling - Ireland Operational
    Emergency Calling - Ireland Operational
    Israel Calling Services Operational
    Inbound Calling - Israel Operational
    Outbound Calling - Israel Operational
    Emergency Calling - Israel Operational
    Italy Calling Services Operational
    Inbound Calling - Italy Operational
    Outbound Calling - Italy Operational
    Emergency Calling - Italy Operational
    Japan Calling Services Operational
    Inbound Calling- Japan Operational
    Outbound Calling- Japan Operational
    Emergency Calling- Japan Operational
    Jordan Calling Services Operational
    Inbound Calling- Jordan Operational
    Kenya Calling Services Operational
    Inbound Calling- Kenya Operational
    Latvia Calling Services Operational
    Inbound Calling - Latvia Operational
    Outbound Calling - Latvia Operational
    Emergency Calling - Latvia Operational
    Lithuania Calling Services Operational
    Inbound Calling - Lithuania Operational
    Outbound Calling - Lithuania Operational
    Emergency Calling - Lithuania Operational
    Luxembourg Calling Services Operational
    Inbound Calling - Luxembourg Operational
    Outbound Calling - Luxembourg Operational
    Emergency Calling - Luxembourg Operational
    Malaysia Calling Services Operational
    Inbound Calling- Malaysia Operational
    Malta Calling Services Operational
    Inbound Calling - Malta Operational
    Mexico Calling Services Operational
    Inbound Calling - Mexico Operational
    Netherlands Calling Services Operational
    Inbound Calling - Neatherlands Operational
    Outbound Calling - Netherlands Operational
    Emergency Calling - Netherlands Operational
    Norway Calling Services Operational
    Inbound Calling - Norway Operational
    Outbound Calling - Norway Operational
    Emergency Calling -Norway Operational
    Panama Calling Services Operational
    Inbound Calling- Panama Operational
    Peru Calling Services Operational
    Inbound Calling- Peru Operational
    Outbound Calling- Peru Operational
    Philippines Calling Service Operational
    Inbound Calling- Philippines Operational
    Poland Calling Services Operational
    Inbound Calling - Poland Operational
    Outbound Calling - Poland Operational
    Emergency Calling - Poland Operational
    Portugal Calling Services Operational
    Inbound Calling - Portugal Operational
    Outbound Calling - Portugal Operational
    Emergency Calling - Portugal Operational
    Puerto Rico Calling Services Operational
    Inbound Calling - Puerto Rico Operational
    Outbound Calling - Puerto Rico Operational
    Emergency Calling - Puerto Rico Operational
    Qatar Calling Services Operational
    Inbound Calling- Qatar Operational
    Romania Calling Services Operational
    Inbound Calling - Romania Operational
    Outbound Calling - Romania Operational
    Emergency Calling - Romania Operational
    Singapore Calling Services Operational
    Inbound Calling- Singapore Operational
    Outbound Calling- Singapore Operational
    Emergency Calling- Singapore Operational
    Slovakia Calling Services Operational
    Inbound Calling - Slovakia Operational
    Outbound Calling - Slovakia Operational
    Emergency Calling - Slovakia Operational
    Slovenia Calling Services Operational
    Inbound Calling - Slovenia Operational
    Outbound Calling- Slovenia Operational
    Emergency Calling- Slovenia Operational
    South Africa Calling Services Operational
    Inbound Calling- South Africa Operational
    South Korea Calling Services Operational
    Inbound Calling- South Korea Operational
    Outbound Calling- South Korea Operational
    Spain Calling Services Operational
    Inbound Calling - Spain Operational
    Outbound Calling - Spain Operational
    Emergency Calling - Spain Operational
    Sweden Calling Services Operational
    Inbound Calling - Sweden Operational
    Outbound Calling - Sweden Operational
    Emergency Calling - Sweden Operational
    Switzerland Calling Services Operational
    Inbound Calling - Switzerland Operational
    Outbound Calling - Switzerland Operational
    Emergency Calling - Switzerland Operational
    Thailand Calling Services Operational
    Inbound Calling- Thailand Operational
    United Arab Emirates Calling Services Operational
    Inbound Calling- United Arab Emirates Operational
    United Kingdom Calling Services Operational
    Inbound Calling - United Kingdom Operational
    Outbound Calling - United Kingdom Operational
    Emergency Calling - United Kingdom Operational
    Virgin Islands (U.S.) Calling Services Operational
    Inbound Calling - Virgin Islands (U.S.) Operational
    Emergency Calling - Virgin Islands (U.S.) Operational
    FCC Disaster Information Reporting System (DIRS) Operational
    FCC DIRS Activation Status Operational
    Integrations Operational
    Zoom Operational
    Cisco Webex Operational
    Five9 Operational
    Genesys Operational
    US Markets Operational
    120 - Portland, ME Operational
    122 - Manchester, NH Operational
    124 - Burlington, VT Operational
    126 - Springfield, MA Operational
    128 - Cambridge, MA Operational
    130 - Providence, RI Operational
    132 - New York City, NY Operational
    133 - Poughkeepsie, NY Operational
    134 - Albany, NY Operational
    136 - Syracuse, NY Operational
    138 - Binghamton, NY Operational
    140 - Buffalo, NY Operational
    220 - Pleasantville, NJ Operational
    222 - Camden, NJ Operational
    224 - Newark, NJ Operational
    226 - Harrisburg, PA Operational
    228 - Philadelphia, PA Operational
    230 - Altoona, PA Operational
    232 - Scranton, PA Operational
    234 - Pittsburgh, PA Operational
    236 - Washington, DC Operational
    238 - Baltimore, MD Operational
    240 - Frederick, MD Operational
    242 - Salisbury, MD Operational
    244 - Roanoke, VA Operational
    246 - Culpeper, VA Operational
    248 - Richmond, VA Operational
    250 - Lynchburg, VA Operational
    252 - Norfolk, VA Operational
    254 - Charleston, WV Operational
    256 - Clarksburg, WV Operational
    320 - Cleveland, OH Operational
    322 - Youngstown, OH Operational
    324 - Worthington, OH Operational
    325 - Akron, OH Operational
    326 - Toledo, OH Operational
    328 - Dayton, OH Operational
    330 - Evansville, IN Operational
    332 - South Bend, IN Operational
    334 - Fort Wayne, IN Operational
    336 - Indianapolis, IN Operational
    338 - Bloomington, IN Operational
    340 - Southfield, MI Operational
    342 - Marquette, MI Operational
    344 - Saginaw, MI Operational
    346 - Lasing, MI Operational
    348 - Grand Rapids, MI Operational
    350 - Appleton, WI Operational
    352 - Eau Claire, WI Operational
    354 - Madison, WI Operational
    356 - Milwaukee, WI Operational
    358 - Chicago, IL Operational
    360 - Rockford, IL Operational
    362 - Carbondale, IL Operational
    364 - Dixon, IL Operational
    366 - Bloomington, IL Operational
    368 - Peoria, IL Operational
    370 - Champaign, IL Operational
    374 - Springfield, IL Operational
    376 - Jacksonville, IL Operational
    420 - Asheville, NC Operational
    422 - Charlotte, NC Operational
    424 - Greensboro, NC Operational
    426 - Raleigh, NC Operational
    428 - Wilmington, NC Operational
    430 - Greenville, SC Operational
    432 - Myrtle Beach, SC Operational
    434 - Columbia, SC Operational
    436 - Charleston, SC Operational
    438 - Atlanta, GA Operational
    440 - Savannah, GA Operational
    442 - Augusta, GA Operational
    444 - Albany , GA Operational
    446 - Macon, GA Operational
    448 - Pensacola, FL Operational
    450 - Panama City, FL Operational
    452 - Jacksonville, FL Operational
    454 - Gainesville, FL Operational
    456 - Daytona Beach, FL Operational
    458 - Orlando, FL Operational
    460 - Miami, FL Operational
    462 - Louisville, KY Operational
    464 - Madisonville, KY Operational
    466 - Winchester, KY Operational
    468 - Memphis, TN Operational
    470 - Nashville, TN Operational
    472 - Chattanooga, TN Operational
    474 - Knoxville, TN Operational
    476 - Birmingham, AL Operational
    477 - Huntsville, AL Operational
    478 - Montgomery, AL Operational
    480 - Mobile, AL Operational
    482 - Jackson, MS Operational
    484 - Biloxi, MS Operational
    486 - Shreveport, LA Operational
    488 - Lake Charles, LA Operational
    490 - New Orleans, LA Operational
    492 - Baton Rouge, LA Operational
    520 - St. Louis, MO Operational
    521 - Jefferson City, MO Operational
    522 - Springfield, MO Operational
    524 - Kansas City, MO Operational
    526 - Fort Smith, AR Operational
    528 - Little Rock, AR Operational
    530 - Pine Bluff, AR Operational
    532 - Wichita, KS Operational
    534 - Topeka, KS Operational
    536 - Oklahoma City, OK Operational
    538 - Tulsa, OK Operational
    540 - El Paso, TX Operational
    542 - Midland, TX Operational
    544 - Lubbock, TX Operational
    546 - Amarillo, TX Operational
    548 - Wichita Falls, TX Operational
    550 - Abilene, TX Operational
    552 - Dallas, TX Operational
    554 - Longview, TX Operational
    556 - Waco, TX Operational
    558 - Austin, TX Operational
    560 - Houston, TX Operational
    562 - Beaumont, TX Operational
    564 - Corpus Christi, TX Operational
    566 - San Antonio, TX Operational
    568 - Harlingen, TX Operational
    570 - Bryan, TX Operational
    620 - Rochester, MN Operational
    624 - Duluth, MN Operational
    626 - St. Cloud, MN Operational
    628 - Minneapolis, MN Operational
    630 - Sioux City, IA Operational
    632 - Des Moines, IA Operational
    634 - Davenport, IA Operational
    635 - Cedar Rapids, IA Operational
    636 - Fargo, ND Operational
    638 - Bismarck,ND Operational
    640 - Sioux Falls, SD Operational
    644 - Omaha, NE Operational
    646 - Grand Island, NE Operational
    648 - Great Falls, MT Operational
    650 - Billings, MT Operational
    652 - Boise, ID Operational
    654 - Cheyenne, WY Operational
    656 - Denver, CO Operational
    658 - Colorado Springs, CO Operational
    660 - Salt Lake City, UT Operational
    664 - Albuquerque, NM Operational
    666 - Phoenix, AZ Operational
    668 - Tucson, AZ Operational
    670 - Eugene, OR Operational
    672 - Portland, OR Operational
    674 - Seattle, WA Operational
    676 - Spokane, WA Operational
    720 - Reno, NV Operational
    721 - Las Vegas, NV Operational
    722 - San Francisco, CA Operational
    724 - Chico, CA Operational
    726 - Sacramento, CA Operational
    728 - Fresno, CA Operational
    730 - Los Angeles, CA Operational
    732 - San Diego, CA Operational
    734 - Bakersfield, CA Operational
    736 - Monterey, CA Operational
    738 - Stockton, CA Operational
    740 - San Luis Obispo, CA Operational
    920 - New Haven, CT Operational
    922 - Cincinnati, OH Operational
    923 - Mansfield, OH Operational
    924 - Erie, PA Operational
    927 - Harrisonburg, VA Operational
    928 - Charlottesville, VA Operational
    929 - Edinburg, VA Operational
    932 - Bluefield, WV Operational
    937 - Richmond, IN Operational
    938 - Terre Haute, IN Operational
    939 - Fort Myers, FL Operational
    949 - Fayetteville, NC Operational
    951 - Rocky Mount, NC Operational
    952 - Tampa, FL Operational
    953 - Tallahassee, FL Operational
    956 - Johnson City, TN Operational
    958 - Lincoln, NE Operational
    960 - Coeur d'Alene, ID Operational
    961 - Goldthwaite, TX Operational
    973 - Palm Springs, CA Operational
    974 - Rochester, NY Operational
    976 - Mattoon, IL Operational
    977 - Macomb, IL Operational
    978 - Olney, IL Operational
    980 - St Michaels, AZ Operational
    Operational
    Degraded Performance
    Partial Outage
    Major Outage
    Maintenance

    Scheduled Maintenance

    Messaging Maintenance - MMS Jul 21, 2026 01:00-07:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
    Posted on Jul 16, 2026 - 14:03 EDT

    Messaging Maintenance - Toll Free SMS Jul 21, 2026 04:00-07:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
    Posted on Jul 16, 2026 - 14:06 EDT

    Messaging Maintenance - SMS Jul 21, 2026 13:00-14:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Posted on Jul 17, 2026 - 16:09 EDT

    Local Market Maintenance - United Kingdom Jul 21, 2026 16:00-17:00 EDT

    Bandwidth's provider will be performing maintenance that will affect a portion of inbound calls to our United Kingdom market.

    We do not anticipate any service disruption to outbound calling from this local market during this maintenance.
    Posted on Jul 14, 2026 - 12:55 EDT

    Messaging Maintenance - Toll Free SMS Jul 21, 2026 23:00 - Jul 22, 2026 05:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
    Posted on Jul 16, 2026 - 14:05 EDT

    Messaging Maintenance - MMS Jul 22, 2026 01:00-07:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
    Posted on Jul 17, 2026 - 16:12 EDT

    Messaging Maintenance - Toll-Free MMS/SMS Jul 22, 2026 23:00 - Jul 23, 2026 03:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Posted on Jun 08, 2026 - 13:14 EDT

    DLS Maintenance - Atlanta Data Center Jul 28, 2026 00:00-04:00 EDT

    Bandwidth will be performing maintenance in our Atlanta data center. While we are taking necessary steps to reduce impact to services, Bandwidth advises that customers route DLS services to their geo-redundant link to avoid any service interruption.

    For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
    Posted on Jul 09, 2026 - 09:47 EDT

    Messaging Maintenance - Toll Free SMS Jul 28, 2026 05:00-07:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
    Posted on Jul 17, 2026 - 16:18 EDT

    DLS Maintenance - Dallas Data Center Jul 29, 2026 00:00-04:00 EDT

    Bandwidth's downstream vendor will be performing maintenance in our Dallas data center. While we are taking necessary steps to reduce impact to services, Bandwidth advises that customers route DLS services to their geo-redundant link to avoid any service interruption.

    For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
    Posted on Jul 09, 2026 - 09:51 EDT

    Messaging Maintenance - Toll-Free MMS/SMS Jul 29, 2026 23:00 - Jul 30, 2026 03:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Posted on Jun 08, 2026 - 13:15 EDT

    DLS Maintenance - Dallas Data Center Jul 30, 2026 00:00-04:00 EDT

    Bandwidth's downstream vendor will be performing maintenance in our Dallas data center. While we are taking necessary steps to reduce impact to services, Bandwidth advises that customers route DLS services to their geo-redundant link to avoid any service interruption.

    For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
    Posted on Jul 09, 2026 - 09:52 EDT

    Messaging Maintenance - Toll-Free MMS/SMS Aug 5, 2026 23:00 - Aug 6, 2026 03:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Posted on Jul 10, 2026 - 15:57 EDT

    Messaging Maintenance - Toll-Free MMS/SMS Aug 12, 2026 23:00 - Aug 13, 2026 03:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Posted on Jul 10, 2026 - 15:59 EDT

    Messaging Maintenance - Toll-Free MMS/SMS Aug 19, 2026 23:00 - Aug 20, 2026 03:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Posted on Jul 10, 2026 - 16:01 EDT

    Messaging Maintenance - Toll-Free MMS/SMS Aug 26, 2026 23:00 - Aug 27, 2026 03:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Posted on Jul 10, 2026 - 16:02 EDT
    Jul 18, 2026

    No incidents reported today.

    Jul 17, 2026
    US Outbound Voice Incident - One Way Audio
    Resolved - This incident has been resolved.
    Jul 17, 15:49 EDT
    Monitoring - Teams are observing expected audio behavior for outbound calls. We will monitor for stability.
    Jul 17, 13:25 EDT
    Investigating - Bandwidth teams are investigating an incident impacting a small sub-set of outbound traffic. This sub-set of traffic may experience one way audio.
    Jul 17, 12:27 EDT
    Jul 16, 2026
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Jul 16, 03:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jul 15, 21:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Jun 8, 13:13 EDT
    Jul 15, 2026
    911 Provisioning Incident - Bandwidth App
    Resolved - This incident has been resolved.
    Jul 15, 11:23 EDT
    Update - We are continuing to investigate this issue.
    Jul 15, 11:10 EDT
    Investigating - Teams are investigating an incident impacting the ability to geo-code 911 provisioning requests in the Bandwidth App. These requests will fail to complete.
    Jul 15, 09:33 EDT
    Jul 14, 2026
    Global Data Center Maintenance - New York
    Completed - The scheduled maintenance has been completed.
    Jul 14, 06:02 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jul 14, 00:00 EDT
    Scheduled - Bandwidth will be performing scheduled maintenance in the New York data center.

    As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the New York data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Bandwidth advises customers connecting exclusively to the New York data center to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
    Jul 1, 14:08 EDT
    Jul 13, 2026
    Bandwidth Dashboard Maintenance
    Completed - The scheduled maintenance has been completed.
    Jul 13, 05:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jul 13, 04:00 EDT
    Scheduled - Bandwidth will be performing maintenance on the Bandwidth Dashboard. During this maintenance window, the Bandwidth Dashboard portal and API will be momentarily inaccessible.

    During the brief period of inaccessibility, customers will be unable to search inventory, view orders, place orders or perform any other portal/API functions. API calls to the Bandwidth Dashboard will time-out with no response.

    Outbound API Callbacks to customers (i.e. order updates, port-out notifications, etc.) will be queued for delivery when the maintenance completes.
    Jul 1, 09:33 EDT
    Jul 12, 2026

    No incidents reported.

    Jul 11, 2026

    No incidents reported.

    Jul 10, 2026
    DFW Calling Incident
    Resolved - This incident has been resolved.
    Jul 10, 23:48 EDT
    Monitoring - Teams are observing expected network behavior and will monitor for stability.
    Jul 10, 22:16 EDT
    Investigating - Bandwidth teams are investigating an incident impacting a small subset of calls transversing our DFW datacenter. Teams are working to restore expected network behavior.
    Jul 10, 21:50 EDT
    Legacy Global Voice Incident
    Resolved - This incident has been resolved.
    Jul 10, 07:14 EDT
    Update - Teams continue to investigate this inbound voice incident across the legacy Global Platform.
    Jul 10, 04:58 EDT
    Investigating - Bandwidth teams are investigating a voice traffic incident. This traffic may fail to complete as expected.
    Jul 10, 02:32 EDT
    Jul 9, 2026
    Inbound CNAM Incident
    Resolved - This incident has been resolved.
    Jul 9, 22:18 EDT
    Monitoring - Teams are observing expected CNAM behavior as we monitor for stability.
    Jul 9, 21:21 EDT
    Investigating - Bandwidth teams are investigating an incident impacting some inbound CNAM queries. Teams are working to restore expected CNAM queries performance. Voice calls are not impacted by this incident.
    Jul 9, 20:59 EDT
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Jul 9, 03:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jul 8, 23:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Jun 8, 13:12 EDT
    Belgium Calling Incident
    Resolved - This incident has been resolved.
    Jul 9, 00:09 EDT
    Monitoring - Teams are observing expected calling behavior. We will monitor for stability.
    Jul 8, 23:01 EDT
    Identified - Teams have identified the source of this incident and are working to restore expected network behaviors.
    Jul 8, 20:14 EDT
    Investigating - Bandwidth teams are investigating an incident impacting inbound and outbound calls for Belgium based traffic. Teams are working to restore expected calling behavior.
    Jul 8, 18:18 EDT
    Jul 8, 2026
    Messaging Maintenance - Toll Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Jul 8, 05:30 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jul 7, 23:00 EDT
    Update - We will be undergoing scheduled maintenance during this time.
    Jul 6, 10:14 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS may be encountered.
    Jul 1, 10:48 EDT
    Messaging Maintenance - Campaign Provisioning Delays
    Completed - The scheduled maintenance has been completed.
    Jul 8, 05:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jul 7, 23:01 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.
    Jul 6, 14:26 EDT
    Jul 7, 2026
    ATL Datacenter Incident
    Resolved - This incident has been resolved.
    Jul 7, 17:56 EDT
    Monitoring - Teams are observing expected voice quality and are monitoring for prolonged stability.
    Jul 7, 16:16 EDT
    Investigating - Bandwidth teams are investigating an incident impacting our Atlanta Datacenter and the voice quality of calls transversing this location.
    Jul 7, 15:54 EDT
    Messaging Maintenance - Toll Free SMS
    Completed - The scheduled maintenance has been completed.
    Jul 7, 07:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jul 7, 05:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
    Jul 1, 10:47 EDT
    Jul 6, 2026
    Inbound Calling Incident - Sweden
    Resolved - This incident has been resolved.
    Jul 6, 11:24 EDT
    Investigating - Bandwidth teams are investigating an inbound calling incident to the Swedish number range of: 468446xx. These inbound calls may not complete as expected.
    Jul 6, 09:27 EDT
    Global Data Center Maintenance - Los Angeles
    Completed - The scheduled maintenance has been completed.
    Jul 6, 06:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jul 6, 00:00 EDT
    Scheduled - Bandwidth will be performing scheduled maintenance in the Los Angeles data center.

    During the maintenance, customers may observe a brief moment where new calls are unable to set up. There is no impact expected to active calls.
    Jun 26, 10:46 EDT
    Jul 5, 2026

    No incidents reported.

    Jul 4, 2026
    Local Market Maintenance - Singapore
    Completed - The scheduled maintenance has been completed.
    Jul 4, 17:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jul 4, 13:00 EDT
    Scheduled - Bandwidth's provider will be performing maintenance in our Singapore market.
    During the maintenance there may be a brief disruption to a portion of inbound and outbound calls.
    Jul 2, 09:51 EDT
    ← Incident History Powered by Atlassian Statuspage