Bandwidth Status

Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

Messaging Maintenance - MMS

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 2025 - 00:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Sep 18, 2025 00:00-08:00 EDT

United States Inbound Calling Services Operational

Inbound Calling (SIP) - United States Operational

Toll-Free calling - Inbound (SIP) - United States Operational

REST APIs - HTTP Voice - United States Operational

REST APIs - SIP Voice - United States Operational

BXML - United States Operational

United States Outbound Calling Services Operational

Outbound Calling (SIP) - United States Operational

Toll-Free calling - Outbound (SIP) - United States Operational

REST APIs - HTTP Voice - United States Operational

REST APIs - SIP Voice - United States Operational

BXML - United States Operational

Hosted Signing Service - US Operational

United States V2 Application Add On Services Operational

Call Recording Operational

Transcriptions Operational

Text-to-Speech Operational

CNAM Lookup Operational

United States Messaging Services Under Maintenance

SMS Messaging (SMPP) Operational

MMS Messaging (MM4) Under Maintenance

Toll-Free SMS - Inbound Operational

Toll-Free SMS - Outbound Operational

International Messaging (HTTP) Operational

REST APIs - HTTP SMS Messaging Operational

REST APIs - HTTP MMS Messaging Under Maintenance

Toll Free MMS - Inbound Operational

Toll Free MMS - Outbound Operational

International A2P Messaging Operational

International A2P Platform (SMPP) Operational

International A2P Platform (HTTP) Operational

International A2P Messaging Regional Connectivity Operational

Latin America Operational

APAC Operational

Europe Operational

Middle East & Africa Operational

Insights Operational

Messaging Insights Dashboard Operational

Message Log API Operational

Number Management Services Operational

New Number Ordering Operational

Number Porting Operational

Inbound Calling - Caller ID Lookup (CNAM) Operational

Line Feature Management Operational

Phone Number Lookup API Operational

Call Assure Operational

9-1-1 Services Operational

9-1-1 Call Routing Service Operational

9-1-1 Provisioning Service Operational

DLR (Dynamic Location Routing) Operational

Direct Network Connection Operational

Network Expansion Service (NES) Operational

Inbound Direct Link Services (DLS) Operational

Outbound Direct Link Services (DLS) Operational

Virtual (cloud) Connection Service Operational

Support Operational

Phone Support Operational

Ticketing Support Operational

Help Center Operational

Portals Operational

Bandwidth App Operational

Application Platform Dashboard Operational

9-1-1 Dashboard Operational

Bandwidth International (fka Voxbone) Portal Operational

Argentina Calling Services Operational

Inbound Calling- Argentina Operational

Outbound Calling- Argentina Operational

Australia Calling Services Operational

Inbound Calling- Australia Operational

Outbound Calling- Australia Operational

Emergency Calling- Australia Operational

Austria Calling Services Operational

Inbound Calling - Austria Operational

Outbound Calling - Austria Operational

Emergency Calling - Austria Operational

Belgium Calling Services Operational

Inbound Calling - Belgium Operational

Outbound Calling - Belgium Operational

Emergency Calling - Belgium Operational

Brazil Calling Services Operational

Inbound Calling- Brazil Operational

Bulgaria Calling Services Operational

Inbound Calling - Bulgaria Operational

Outbound Calling - Bulgaria Operational

Emergency Calling - Bulgaria Operational

Canada Calling Services Operational

Inbound Calling - Canada (SIP) Operational

Chile Calling Services Operational

Inbound Calling- Chile Operational

China Calling Services Operational

Inbound Calling- China Operational

Colombia Calling Services Operational

Inbound Calling- Colombia Operational

Croatia Calling Services Operational

Inbound Calling - Croatia Operational

Outbound Calling - Croatia Operational

Emergency Calling - Croatia Operational

Cyprus Calling Services Operational

Inbound Calling - Cyprus Operational

Outbound Calling - Cyprus Operational

Emergency Calling - Cyprus Operational

Czech Republic Calling Services Operational

Inbound Calling - Czech Republic Operational

Outbound Calling - Czech Republic Operational

Emergency Calling - Czech Republic Operational

Denmark Calling Services Operational

Inbound Calling - Denmark Operational

Outbound Calling - Denmark Operational

Emergency Calling - Denmark Operational

Dominican Republic Calling Services Operational

Inbound Calling - Dominican Republic (SIP) Operational

Egypt Calling Services Operational

Inbound Calling - Egypt Operational

El Salvador Calling Services Operational

Inbound Calling- El Salvador Operational

Estonia Calling Services Operational

Inbound Calling - Estonia Operational

Outbound Calling - Estonia Operational

Emergency Calling - Estonia Operational

Finland Calling Services Operational

Inbound Calling - Finland Operational

Outbound Calling - Finland Operational

Emergency Calling - Finland Operational

France Calling Services Operational

Inbound Calling - France Operational

Outbound Calling - France Operational

Emergency Calling - France Operational

Hosted Signing Service - France Operational

Georgia Calling Services Operational

Inbound Calling - Georgia Operational

Germany Calling Services Operational

Inbound Calling - Germany Operational

Outbound Calling - Germany Operational

Emergency Calling - Germany Operational

Greece Calling Services Operational

Inbound Calling - Greece Operational

Outbound Calling - Greece Operational

Emergency Calling - Greece Operational

Hong Kong Calling Services Operational

Inbound Calling- Hong Kong Operational

Outbound Calling- Hong Kong Operational

Emergency Calling- Hong Kong Operational

Hungary Calling Services Operational

Inbound Calling - Hungary Operational

Outbound Calling - Hungary Operational

Emergency Calling - Hungary Operational

India Calling Services Operational

Inbound Calling- India Operational

Indonesia Calling Services Operational

Inbound Calling- Indonesia Operational

Ireland Calling Services Operational

Inbound Calling - Ireland Operational

Outbound Calling - Ireland Operational

Emergency Calling - Ireland Operational

Israel Calling Services Operational

Inbound Calling - Israel Operational

Outbound Calling - Israel Operational

Emergency Calling - Israel Operational

Italy Calling Services Operational

Inbound Calling - Italy Operational

Outbound Calling - Italy Operational

Emergency Calling - Italy Operational

Japan Calling Services Operational

Inbound Calling- Japan Operational

Outbound Calling- Japan Operational

Emergency Calling- Japan Operational

Jordan Calling Services Operational

Inbound Calling- Jordan Operational

Kenya Calling Services Operational

Inbound Calling- Kenya Operational

Latvia Calling Services Operational

Inbound Calling - Latvia Operational

Outbound Calling - Latvia Operational

Emergency Calling - Latvia Operational

Lithuania Calling Services Operational

Inbound Calling - Lithuania Operational

Outbound Calling - Lithuania Operational

Emergency Calling - Lithuania Operational

Luxembourg Calling Services Operational

Inbound Calling - Luxembourg Operational

Outbound Calling - Luxembourg Operational

Emergency Calling - Luxembourg Operational

Malaysia Calling Services Operational

Inbound Calling- Malaysia Operational

Malta Calling Services Operational

Inbound Calling - Malta Operational

Mexico Calling Services Operational

Inbound Calling - Mexico Operational

Netherlands Calling Services Operational

Inbound Calling - Neatherlands Operational

Outbound Calling - Netherlands Operational

Emergency Calling - Netherlands Operational

Norway Calling Services Operational

Inbound Calling - Norway Operational

Outbound Calling - Norway Operational

Emergency Calling -Norway Operational

Panama Calling Services Operational

Inbound Calling- Panama Operational

Peru Calling Services Operational

Inbound Calling- Peru Operational

Outbound Calling- Peru Operational

Philippines Calling Service Operational

Inbound Calling- Philippines Operational

Poland Calling Services Operational

Inbound Calling - Poland Operational

Outbound Calling - Poland Operational

Emergency Calling - Poland Operational

Portugal Calling Services Operational

Inbound Calling - Portugal Operational

Outbound Calling - Portugal Operational

Emergency Calling - Portugal Operational

Puerto Rico Calling Services Operational

Inbound Calling - Puerto Rico Operational

Outbound Calling - Puerto Rico Operational

Emergency Calling - Puerto Rico Operational

Qatar Calling Services Operational

Inbound Calling- Qatar Operational

Romania Calling Services Operational

Inbound Calling - Romania Operational

Outbound Calling - Romania Operational

Emergency Calling - Romania Operational

Singapore Calling Services Operational

Inbound Calling- Singapore Operational

Outbound Calling- Singapore Operational

Emergency Calling- Singapore Operational

Slovakia Calling Services Operational

Inbound Calling - Slovakia Operational

Outbound Calling - Slovakia Operational

Emergency Calling - Slovakia Operational

Slovenia Calling Services Operational

Inbound Calling - Slovenia Operational

Outbound Calling- Slovenia Operational

Emergency Calling- Slovenia Operational

South Africa Calling Services Operational

Inbound Calling- South Africa Operational

South Korea Calling Services Operational

Inbound Calling- South Korea Operational

Outbound Calling- South Korea Operational

Spain Calling Services Operational

Inbound Calling - Spain Operational

Outbound Calling - Spain Operational

Emergency Calling - Spain Operational

Sweden Calling Services Operational

Inbound Calling - Sweden Operational

Outbound Calling - Sweden Operational

Emergency Calling - Sweden Operational

Switzerland Calling Services Operational

Inbound Calling - Switzerland Operational

Outbound Calling - Switzerland Operational

Emergency Calling - Switzerland Operational

Thailand Calling Services Operational

Inbound Calling- Thailand Operational

United Arab Emirates Calling Services Operational

Inbound Calling- United Arab Emirates Operational

United Kingdom Calling Services Operational

Inbound Calling - United Kingdom Operational

Outbound Calling - United Kingdom Operational

Emergency Calling - United Kingdom Operational

Virgin Islands (U.S.) Calling Services Operational

Inbound Calling - Virgin Islands (U.S.) Operational

Emergency Calling - Virgin Islands (U.S.) Operational

FCC Disaster Information Reporting System (DIRS) Operational

FCC DIRS Activation Status Operational

Integrations Operational

Zoom Operational

Cisco Webex Operational

Five9 Operational

Genesys Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Messaging Maintenance - MMS Sep `19`, `2025` `00:00`-`08:00` EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Posted on Sep 15, 2025 - 15:34 EDT

Global Voice Maintenance - Singapore Sep `19`, `2025` `14:00`-`18:00` EDT

Bandwidth will be performing scheduled maintenance on our voice infrastructure in Singapore.
While Bandwidth is taking necessary steps to minimize impact to calls sent through Singapore, there may be a few brief disruptions to inbound and outbound calls during the maintenance window.
Posted on Sep 09, 2025 - 09:42 EDT

Messaging Maintenance - MMS/SMS Sep `22`, `2025` `00:00`-`08:00` EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Posted on Sep 17, 2025 - 13:17 EDT

Inbound Calling Maintenance - DFW & ATL Sep `22`, `2025` `00:00`-`04:00` EDT

Bandwidth will be performing maintenance on our calling platform that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

330 EVANSVILLE IN
338 BLOOMINGTON IN
420 ASHEVILLE NC
428 WILMINGTON NC
434 COLUMBIA SC
440 SAVANNAH GA
442 AUGUSTA GA
444 ALBANY GA
446 MACON GA
448 PENSACOLA FL
456 DAYTONA BEACH FL
464 MADISONVILLE KY
466 WINCHESTER KY
477 HUNTSVILLE AL
486 SHREVEPORT LA
522 SPRINGFIELD MO
526 FORT SMITH AR
528 LITTLE ROCK AR
530 PINE BLUFF AR
532 WICHITA KS
536 OKLAHOMA CITY OK
538 TULSA OK
540 EL PASO TX
542 MIDLAND TX
544 LUBBOCK TX
548 WICHITA FALLS TX
550 ABILENE TX
554 LONGVIEW TX
562 BEAUMONT TX
564 CORPUS CHRISTI TX

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Sep 10, 2025 - 10:31 EDT

Messaging Maintenance - Campaign Provisioning Delays Sep `22`, `2025` `01:00`-`08:00` EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.
Posted on Sep 17, 2025 - 13:10 EDT

Global Data Center Maintenance - Belgium Sep `22`, `2025` `18:00`-`20:00` EDT

Bandwidth will be performing maintenance in our global Belgium Data Center. Customers who have a geo-redundant connection will not be affected. Customers connecting directly to the global Belgium data center may elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.

The following service will encounter a brief period during the maintenance when calls may drop and connections may fail:
A portion of Italy Voice Traffic
Posted on Sep 11, 2025 - 09:35 EDT

Messaging Maintenance - MMS/SMS Sep `23`, `2025` `00:00`-`08:00` EDT

Inbound Calling Maintenance - JFK & LAX Sep `23`, `2025` `00:00`-`04:00` EDT

Bandwidth will be performing maintenance on our calling platform that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

126 WESTERN MA
220 ATLANTIC COASTAL NJ
246 CULPEPER VA
326 TOLEDO OH
332 SOUTH BEND IN
340 DETROIT MI
344 SAGINAW MI
350 NORTHEAST WI
352 NORTHWEST WI
440 SAVANNAH GA
552 DALLAS TX
558 AUSTIN TX
566 SAN ANTONIO TX
620 ROCHESTER MN
626 ST CLOUD MN
628 MINNEAPOLIS MN
636 BRAINERD-FARGO ND
650 BILLINGS MT
652 IDAHO
658 COLORADO SPRINGS CO
660 UTAH
666 PHOENIX AZ
668 TUCSON AZ
670 EUGENE OR
672 PORTLAND OR
674 SEATTLE WA
676 SPOKANE WA
721 PAHRUMP NV
726 SACRAMENTO CA
973 PALM SPRINGS CA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Sep 10, 2025 - 10:36 EDT

Global Voice Maintenance - Singapore Sep `23`, `2025` `13:00`-`16:00` EDT

Messaging Maintenance - MMS/SMS Sep `24`, `2025` `00:00`-`08:00` EDT

Global Data Center Maintenance - Germany Sep `24`, `2025` `18:00`-`20:00` EDT

Bandwidth will be performing maintenance in our global Germany Data Center. Customers who have a geo-redundant connection will not be affected. Customers connecting directly to the global Germany data center may elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.

The following service will encounter a brief period during the maintenance when calls may drop and connections may fail:
A portion of Italy Voice Traffic
Posted on Sep 11, 2025 - 09:37 EDT

Messaging Maintenance - Toll-Free MMS/SMS Sep `24`, `2025` `23:00` - Sep `25`, `2025` `03:00` EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on Aug 13, 2025 - 15:57 EDT

Messaging Maintenance - MMS/SMS Sep `25`, `2025` `00:00`-`08:00` EDT

Messaging Maintenance - MMS Sep `26`, `2025` `00:00`-`08:00` EDT

Global Data Center Maintenance - Belgium Sep `26`, `2025` `18:00` - Sep `27`, `2025` `00:00` EDT

Bandwidth will be performing scheduled maintenance in the global Belgium data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the global Belgium data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the global Belgium data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
The following services will encounter interruptions during the maintenance:
International & US Number searching, ordering, and porting - Bandwidth App
Messaging - VoxSMS
Legacy Global Portal
Posted on Sep 16, 2025 - 14:38 EDT

Inbound Calling Maintenance - DFW & ATL Sep `29`, `2025` `00:00`-`04:00` EDT

Inbound Calling Maintenance - JFK & LAX Sep `30`, `2025` `00:00`-`04:00` EDT

Bandwidth will be performing maintenance on our calling platform that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

126 WESTERN MA
220 ATLANTIC COASTAL NJ
246 CULPEPER VA
326 TOLEDO OH
332 SOUTH BEND IN
340 DETROIT MI
344 SAGINAW MI
350 NORTHEAST WI
352 NORTHWEST WI
440 SAVANNAH GA
552 DALLAS TX
558 AUSTIN TX
566 SAN ANTONIO TX
620 ROCHESTER MN
626 ST CLOUD MN
628 MINNEAPOLIS MN
636 BRAINERD-FARGO ND
650 BILLINGS MT
652 IDAHO
658 COLORADO SPRINGS CO
660 UTAH
666 PHOENIX AZ
668 TUCSON AZ
670 EUGENE OR
672 PORTLAND OR
674 SEATTLE WA
676 SPOKANE WA
721 PAHRUMP NV
726 SACRAMENTO CA
973 PALM SPRINGS CA

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Posted on Sep 10, 2025 - 10:37 EDT

Messaging Maintenance - Toll-Free MMS/SMS Oct `1`, `2025` `23:00` - Oct `2`, `2025` `03:00` EDT

Messaging Maintenance - MMS/SMS Oct `1`, `2025` `23:00` - Oct `2`, `2025` `06:00` EDT

Messaging Maintenance - MMS/SMS Oct `2`, `2025` `23:00` - Oct `3`, `2025` `06:00` EDT

Messaging Maintenance - MMS Oct `6`, `2025` `00:00`-`08:00` EDT

Messaging Maintenance - MMS Oct `7`, `2025` `00:00`-`08:00` EDT

Messaging Maintenance - MMS Oct `8`, `2025` `00:00`-`08:00` EDT

Messaging Maintenance - MMS Oct `9`, `2025` `00:00`-`08:00` EDT

Messaging Maintenance - Toll-Free MMS/SMS Oct `22`, `2025` `23:00` - Oct `23`, `2025` `03:00` EDT

Messaging Maintenance - Toll-Free MMS/SMS Oct `23`, `2025` `05:00`-`07:00` EDT

Messaging Maintenance - Toll-Free MMS/SMS Oct `29`, `2025` `23:00` - Oct `30`, `2025` `03:00` EDT

Past Incidents

Sep 18, 2025

Messaging Maintenance - SMS

Completed - The scheduled maintenance has been completed.
Sep 18, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 02:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Sep 8, 12:10 EDT

India Calling Incident

Resolved - For a brief moment all inbound calling for India was unavailable. At the time all services have been restored.
Sep 18, 05:04 EDT

Messaging Maintenance - Toll-Free MMS/SMS

Completed - The scheduled maintenance has been completed.
Sep 18, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 23:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Aug 13, 15:56 EDT

Sep 17, 2025

Inbound CNAM

Resolved - This incident has been resolved.
Sep 17, 12:13 EDT

Monitoring - Teams are observing expected behavior.
Sep 16, 06:00 EDT

Investigating - Teams are investigating an inbound CNAM incident where inbound CNAM is unavailable.
Sep 16, 02:16 EDT

Messaging Maintenance - MMS

Completed - The scheduled maintenance has been completed.
Sep 17, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 00:00 EDT

Messaging Maintenance - SMS

Completed - The scheduled maintenance has been completed.
Sep 17, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 02:00 EDT

Sep 16, 2025

Messaging Maintenance - MMS

Completed - The scheduled maintenance has been completed.
Sep 16, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 00:00 EDT

Messaging Maintenance - Toll-Free MMS/SMS

Completed - The scheduled maintenance has been completed.
Sep 16, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 23:00 EDT

Australia Calling Incident

Resolved - For a brief period of time, some inbound and outbound Australian base calls failed to complete as expected. Teams are observing, expected network behavior, and will monitor for prolonged stability.
Sep 16, 02:00 EDT

Sep 15, 2025

Sep 14, 2025

No incidents reported.

Sep 13, 2025

Bandwidth Numbers Maintenance

Completed - The scheduled maintenance has been completed.
Sep 13, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 00:00 EDT

Scheduled - Bandwidth will be performing maintenance on the Number Management Services platform. While all steps are being taken to reduce impact to services, during the maintenance some customers' Telephone Number Lookup API requests will return partial or no results.
Aug 28, 14:19 EDT

Sep 12, 2025

Zoom Phone Integration Incident

Resolved - This incident has been resolved.
Sep 12, 18:11 EDT

Monitoring - Bandwidth teams are observing expected calling behaviors. And will continue to monitor for prolonged stability.
Sep 12, 16:58 EDT

Investigating - Bandwidth teams are currently investigating an incident where Zoom Phone Integration calls are intermittently experiencing issues setting up outbound calls.
Sep 12, 13:30 EDT

Bandwidth International Market Impairment - India Toll-free

Resolved - Monitoring for this issue has been completed. Services should be restored. Resolving at this time
Sep 12, 15:17 EDT

Update - A fix has been implemented and we continue to monitor the results.
Sep 12, 10:01 EDT

Update - A fix has been implemented and we continue to monitor the results.
Sep 11, 23:28 EDT

Update - A fix has been implemented and we continue to monitor the results.
Sep 11, 19:37 EDT

Update - A fix has been implemented and we continue to monitor the results.
Sep 11, 09:54 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 11, 02:10 EDT

Update - The issue has been identified to a fiber cut in our carrier's network impacting multiple customers including Bandwidth. Our carrier is still working to make repairs
Sep 10, 19:33 EDT

Update - The issue has been identified to a fiber cut in our carrier's network impacting multiple customers including Bandwidth. Our carrier is still working to make repairs
Sep 10, 11:51 EDT

Update - The issue has been identified to a fiber cut in our carrier's network impacting multiple customers including Bandwidth. Our carrier is still working to make repairs.
Sep 10, 06:27 EDT

Update - The issue has been identified to a fiber cut in our carrier's network impacting multiple customers including Bandwidth. Our carrier is still working to make repairs.
Sep 9, 22:06 EDT

Update - The issue has been identified to a fiber cut in our carrier's network impacting multiple customers including Bandwidth. Our carrier is still working to make repairs.
Sep 9, 17:18 EDT

Update - The issue has been identified to a fiber cut in our carrier's network impacting multiple customers including Bandwidth. Our carrier is still working to make repairs.
Sep 9, 13:01 EDT

Update - The issue has been identified to a fiber cut in our carrier's network impacting multiple customers including Bandwidth. Our carrier is still working to make repairs.
Sep 9, 07:58 EDT

Update - The issue has been identified to a fiber cut in our carrier's network impacting multiple customers including Bandwidth. Our carrier is still working to make repairs.
Sep 9, 03:02 EDT

Update - The issue has been identified to a fiber cut in our carrier's network impacting multiple customers including Bandwidth. Our carrier is still working to make repairs.
Sep 8, 22:42 EDT

Update - The issue has been identified to a fiber cut in our carrier's network impacting multiple customers including Bandwidth. Our carrier is still working to make repairs.
Sep 8, 19:11 EDT

Update - The issue has been identified to a fiber cut in our carrier's network impacting multiple customers including Bandwidth. Our carrier is still working to make repairs.
Sep 8, 14:11 EDT

Update - The issue has been identified to a fiber cut in our carriers network impacting multiple customers. Our carrier is still working to make repairs.
Sep 8, 10:03 EDT

Update - The issue has been identified and a fix is being implemented.
Sep 8, 07:26 EDT

Identified - The issue has been identified and a fix is being implemented.
Sep 6, 15:15 EDT

Investigating - We are investigating a network impairment in India Toll-free with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
Sep 6, 11:30 EDT

Local Market Maintenance - Peru

Completed - The scheduled maintenance has been completed.
Sep 12, 10:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 08:00 EDT

Scheduled - Bandwidth's provider will be performing maintenance that will affect inbound calling to our Peru market.

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Sep 11, 08:09 EDT

Sep 11, 2025

Inbound Calling Incident- Puerto Rico

Resolved - This incident has been resolved.
Sep 11, 15:42 EDT

Update - We continue to monitor for prolonged stability.
Sep 10, 22:29 EDT

Monitoring - Teams are observing expected call transit behaviors. We will continue to monitor for prolonged stability.
Sep 9, 19:06 EDT

Update - The Bandwidth team has identified the source of the incident and is working with the impaired vendor to restore expected calling behaviors to Puerto Rico. Updates will be provided as they become available.
Sep 8, 18:10 EDT

Identified - The Bandwidth team has identified the source of the incident and is working with the impaired vendor to restore expected calling behaviors to Puerto Rico. Updates will be provided as they become available.
Aug 29, 18:33 EDT

Investigating - Both teams are investigating intermittent inbound call failures to Puerto Rican destinations.
Aug 29, 16:10 EDT

Inbound MMS Incident

Resolved - This incident has been resolved.
Sep 11, 14:29 EDT

Update - We continue to monitor for prolonged stability.
Sep 10, 22:28 EDT

Monitoring - Bandwidth teams are observing expected messaging behavior. We will continue to monitor for prolonged stability.
Sep 10, 13:06 EDT

Update - Teams have identified the source of this incident and are working with industry providers to restore expected inbound MMS behaviors.
Sep 10, 09:58 EDT

Update - Teams have identified the source of this incident and are working with industry providers to restore expected inbound MMS behaviors.
Sep 8, 18:10 EDT

Update - Teams have identified the source of this incident and are working with industry providers to restore expected inbound MMS behaviors.
Sep 5, 19:51 EDT

Update - Teams have identified the source of this incident and are working with industry providers to restore expected inbound MMS behaviors.
Sep 5, 10:13 EDT

Update - Teams have identified the source of this incident and are working with industry providers to restore expected inbound MMS behaviors.
Sep 4, 09:36 EDT

Update - Teams have identified the source of this incident and are working with industry providers to restore expected inbound MMS behaviors.
Sep 3, 17:39 EDT

Update - Teams have identified the source of this incident and are working with industry providers to restore expected inbound MMS behaviors.
Sep 3, 09:38 EDT

Identified - Teams have identified the source of this incident and are working with industry providers to restore expected inbound MMS behaviors.
Sep 2, 23:08 EDT

Investigating - Inbound MMS messages from the T-Mobile network to Bandwidth destinations are failing to complete as expected. Teams are actively working to restore expected messaging behavior.
Sep 2, 21:38 EDT

Local Market Maintenance - Peru

Completed - The scheduled maintenance has been completed.
Sep 11, 10:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 08:00 EDT

Messaging Maintenance - Toll-Free MMS/SMS

Completed - The scheduled maintenance has been completed.
Sep 11, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 23:00 EDT

Sep 10, 2025

Inbound 10DLC SMS Incident

Resolved - This incident has been resolved.
Sep 10, 22:27 EDT

Monitoring - Teams are observing expected inbound 10DLC messaging behavior. We will continue to monitor for stability.
Sep 10, 19:37 EDT

Update - Bandwidth continues to work to restore expected messaging behavior.
Sep 10, 18:27 EDT

Identified - Teams have identified the source of this incident and are working to restore expected 10DLC messaging behavior for inbound sms messages.
Sep 10, 17:22 EDT

Investigating - Bandwidth teams are currently investigating an incident where inbound SMS messages to Bandwidth numbers are failing to deliver as expected.
Sep 10, 15:17 EDT

Global Data Center Maintenance - Australia

Completed - The scheduled maintenance has been completed.
Sep 10, 13:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 10:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will affect calling services in Australia.
Sep 3, 10:25 EDT

Local Market Maintenance - Peru

Completed - The scheduled maintenance has been completed.
Sep 10, 10:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 08:00 EDT

Messaging Maintenance - MMS/SMS

Completed - The scheduled maintenance has been completed.
Sep 10, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 23:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Aug 21, 10:56 EDT

Inbound and Outbound Calling Incident - Call Failures

Resolved - For a brief period of time, some Outbound and Inbound Calls received unexpected 404 SIP Error codes for both calling directions. Teams have resolved the impact and are observing expected call transit behavior. We will continue to monitor for stability.
Sep 10, 04:27 EDT

Sep 9, 2025

Messaging Maintenance - Toll-Free MMS/SMS

Completed - The scheduled maintenance has been completed.
Sep 9, 08:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 22:00 EDT

Messaging Maintenance - MMS/SMS

Completed - The scheduled maintenance has been completed.
Sep 9, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 23:00 EDT

Bandwidth Dashboard Maintenance

Completed - The scheduled maintenance has been completed.
Sep 9, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 00:00 EDT

Scheduled - Bandwidth will be performing maintenance on the Bandwidth Dashboard. During this maintenance window, the Bandwidth Dashboard portal and API will be momentarily inaccessible.

During the brief period of inaccessibility, customers will be unable to search inventory, view orders, place orders or perform any other portal/API functions. API calls to the Bandwidth Dashboard will time-out with no response.

Outbound API Callbacks to customers (i.e. order updates, port-out notifications, etc.) will be queued for delivery when the maintenance completes.
Aug 28, 09:18 EDT

Sep 8, 2025

App Latency

Resolved - This incident has been resolved.
Sep 8, 18:47 EDT

Monitoring - Bandwidth teams are observing expected App behavior after a brief period of latency was observed. We will continue to monitor for prolong behavior.
Sep 8, 18:04 EDT

Messaging Maintenance - Campaign Provisioning Delays

Completed - The scheduled maintenance has been completed.
Sep 8, 08:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 01:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.
Sep 2, 13:06 EDT

Messaging Maintenance - MMS

Completed - The scheduled maintenance has been completed.
Sep 8, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 00:00 EDT

Sep 7, 2025

No incidents reported.

Sep 6, 2025

Sep 5, 2025

Programmable Voice Incident

Resolved - This incident has been resolved.
Sep 5, 22:13 EDT

Monitoring - Teams are observing expected network behavior. We will monitor for prolonged stability.
Sep 5, 21:23 EDT

Investigating - Bandwidth is currently investigating an incident impacting Programable Voice traffic.
Sep 5, 21:02 EDT

Local Market Maintenance - Peru

Completed - The scheduled maintenance has been completed.
Sep 5, 10:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 08:01 EDT

Messaging Maintenance - MMS

Completed - The scheduled maintenance has been completed.
Sep 5, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 00:00 EDT

Messaging Maintenance - Toll-Free MMS/SMS

Completed - The scheduled maintenance has been completed.
Sep 5, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 23:00 EDT

Sep 4, 2025

Local Market Maintenance - Columbia

Completed - The scheduled maintenance has been completed.
Sep 4, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 10:00 EDT

Scheduled - Bandwidth's provider will be performing maintenance that will affect inbound calling to our Columbia market.

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
Sep 3, 14:54 EDT

Local Market Maintenance - Peru

Completed - The scheduled maintenance has been completed.
Sep 4, 10:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 08:01 EDT

Messaging Maintenance - MMS

Completed - The scheduled maintenance has been completed.
Sep 4, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 00:00 EDT

Messaging Maintenance - Toll-Free MMS/SMS

Completed - The scheduled maintenance has been completed.
Sep 4, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 23:00 EDT

Incidents across areas

Scheduled Maintenance

Messaging Maintenance - MMS Sep 19, 2025 00:00-08:00 EDT

Global Voice Maintenance - Singapore Sep 19, 2025 14:00-18:00 EDT

Messaging Maintenance - MMS/SMS Sep 22, 2025 00:00-08:00 EDT

Inbound Calling Maintenance - DFW & ATL Sep 22, 2025 00:00-04:00 EDT

Messaging Maintenance - Campaign Provisioning Delays Sep 22, 2025 01:00-08:00 EDT

Global Data Center Maintenance - Belgium Sep 22, 2025 18:00-20:00 EDT

Messaging Maintenance - MMS/SMS Sep 23, 2025 00:00-08:00 EDT

Inbound Calling Maintenance - JFK & LAX Sep 23, 2025 00:00-04:00 EDT

Global Voice Maintenance - Singapore Sep 23, 2025 13:00-16:00 EDT

Messaging Maintenance - MMS/SMS Sep 24, 2025 00:00-08:00 EDT

Global Data Center Maintenance - Germany Sep 24, 2025 18:00-20:00 EDT

Messaging Maintenance - Toll-Free MMS/SMS Sep 24, 2025 23:00 - Sep 25, 2025 03:00 EDT

Messaging Maintenance - MMS/SMS Sep 25, 2025 00:00-08:00 EDT

Messaging Maintenance - MMS Sep 26, 2025 00:00-08:00 EDT

Global Data Center Maintenance - Belgium Sep 26, 2025 18:00 - Sep 27, 2025 00:00 EDT

Inbound Calling Maintenance - DFW & ATL Sep 29, 2025 00:00-04:00 EDT

Inbound Calling Maintenance - JFK & LAX Sep 30, 2025 00:00-04:00 EDT

Messaging Maintenance - Toll-Free MMS/SMS Oct 1, 2025 23:00 - Oct 2, 2025 03:00 EDT

Messaging Maintenance - MMS/SMS Oct 1, 2025 23:00 - Oct 2, 2025 06:00 EDT

Messaging Maintenance - MMS/SMS Oct 2, 2025 23:00 - Oct 3, 2025 06:00 EDT

Messaging Maintenance - MMS Oct 6, 2025 00:00-08:00 EDT

Messaging Maintenance - MMS Oct 7, 2025 00:00-08:00 EDT

Messaging Maintenance - MMS Oct 8, 2025 00:00-08:00 EDT

Messaging Maintenance - MMS Oct 9, 2025 00:00-08:00 EDT

Messaging Maintenance - Toll-Free MMS/SMS Oct 22, 2025 23:00 - Oct 23, 2025 03:00 EDT

Messaging Maintenance - Toll-Free MMS/SMS Oct 23, 2025 05:00-07:00 EDT

Messaging Maintenance - Toll-Free MMS/SMS Oct 29, 2025 23:00 - Oct 30, 2025 03:00 EDT

Past Incidents

Messaging Maintenance - MMS Sep `19`, `2025` `00:00`-`08:00` EDT

Global Voice Maintenance - Singapore Sep `19`, `2025` `14:00`-`18:00` EDT

Messaging Maintenance - MMS/SMS Sep `22`, `2025` `00:00`-`08:00` EDT

Inbound Calling Maintenance - DFW & ATL Sep `22`, `2025` `00:00`-`04:00` EDT

Messaging Maintenance - Campaign Provisioning Delays Sep `22`, `2025` `01:00`-`08:00` EDT

Global Data Center Maintenance - Belgium Sep `22`, `2025` `18:00`-`20:00` EDT

Messaging Maintenance - MMS/SMS Sep `23`, `2025` `00:00`-`08:00` EDT

Inbound Calling Maintenance - JFK & LAX Sep `23`, `2025` `00:00`-`04:00` EDT

Global Voice Maintenance - Singapore Sep `23`, `2025` `13:00`-`16:00` EDT

Messaging Maintenance - MMS/SMS Sep `24`, `2025` `00:00`-`08:00` EDT

Global Data Center Maintenance - Germany Sep `24`, `2025` `18:00`-`20:00` EDT

Messaging Maintenance - Toll-Free MMS/SMS Sep `24`, `2025` `23:00` - Sep `25`, `2025` `03:00` EDT

Messaging Maintenance - MMS/SMS Sep `25`, `2025` `00:00`-`08:00` EDT

Messaging Maintenance - MMS Sep `26`, `2025` `00:00`-`08:00` EDT

Global Data Center Maintenance - Belgium Sep `26`, `2025` `18:00` - Sep `27`, `2025` `00:00` EDT

Inbound Calling Maintenance - DFW & ATL Sep `29`, `2025` `00:00`-`04:00` EDT

Inbound Calling Maintenance - JFK & LAX Sep `30`, `2025` `00:00`-`04:00` EDT

Messaging Maintenance - Toll-Free MMS/SMS Oct `1`, `2025` `23:00` - Oct `2`, `2025` `03:00` EDT

Messaging Maintenance - MMS/SMS Oct `1`, `2025` `23:00` - Oct `2`, `2025` `06:00` EDT

Messaging Maintenance - MMS/SMS Oct `2`, `2025` `23:00` - Oct `3`, `2025` `06:00` EDT

Messaging Maintenance - MMS Oct `6`, `2025` `00:00`-`08:00` EDT

Messaging Maintenance - MMS Oct `7`, `2025` `00:00`-`08:00` EDT

Messaging Maintenance - MMS Oct `8`, `2025` `00:00`-`08:00` EDT

Messaging Maintenance - MMS Oct `9`, `2025` `00:00`-`08:00` EDT

Messaging Maintenance - Toll-Free MMS/SMS Oct `22`, `2025` `23:00` - Oct `23`, `2025` `03:00` EDT

Messaging Maintenance - Toll-Free MMS/SMS Oct `23`, `2025` `05:00`-`07:00` EDT

Messaging Maintenance - Toll-Free MMS/SMS Oct `29`, `2025` `23:00` - Oct `30`, `2025` `03:00` EDT