Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 2026 - 00:00 EDT
Scheduled - Bandwidth will be performing maintenance in our Atlanta data center. During the maintenance, customers may observe their DLS services being rerouted to their geo-redundant link. Bandwidth advises customers connecting exclusively to the Atlanta data center to proactively reroute their DLS services to their geo-redundant link to avoid any possible disruption to services.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Jun 18, 202600:00-04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 2026 - 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Jun 17, 202623:00 - Jun 18, 202603:00 EDT
United States Inbound Calling Services
Operational
Inbound Calling (SIP) - United States
Operational
Toll-Free calling - Inbound (SIP) - United States
Operational
REST APIs - HTTP Voice - United States
Operational
REST APIs - SIP Voice - United States
Operational
BXML - United States
Operational
United States Outbound Calling Services
Operational
Outbound Calling (SIP) - United States
Operational
Toll-Free calling - Outbound (SIP) - United States
Operational
REST APIs - HTTP Voice - United States
Operational
REST APIs - SIP Voice - United States
Operational
BXML - United States
Operational
Hosted Signing Service - US
Operational
United States V2 Application Add On Services
Operational
Call Recording
Operational
Transcriptions
Operational
Text-to-Speech
Operational
CNAM Lookup
Operational
United States Messaging Services
Under Maintenance
SMS Messaging (SMPP)
Operational
MMS Messaging (MM4)
Operational
Toll-Free SMS - Inbound
Under Maintenance
Toll-Free SMS - Outbound
Under Maintenance
International Messaging (HTTP)
Operational
REST APIs - HTTP SMS Messaging
Operational
REST APIs - HTTP MMS Messaging
Operational
Toll Free MMS - Inbound
Under Maintenance
Toll Free MMS - Outbound
Under Maintenance
International A2P Messaging
Operational
International A2P Platform (SMPP)
Operational
International A2P Platform (HTTP)
Operational
International A2P Messaging Regional Connectivity
Operational
Latin America
Operational
APAC
Operational
Europe
Operational
Middle East & Africa
Operational
Insights
Operational
Messaging Insights Dashboard
Operational
Message Log API
Operational
Number Management Services
Operational
New Number Ordering
Operational
Number Porting
Operational
Inbound Calling - Caller ID Lookup (CNAM)
Operational
Line Feature Management
Operational
Phone Number Lookup API
Operational
Call Assure
Operational
9-1-1 Services
Operational
9-1-1 Call Routing Service
Operational
9-1-1 Provisioning Service
Operational
DLR (Dynamic Location Routing)
Operational
Direct Network Connection
Under Maintenance
Network Expansion Service (NES)
Under Maintenance
Inbound Direct Link Services (DLS)
Under Maintenance
Outbound Direct Link Services (DLS)
Under Maintenance
Virtual (cloud) Connection Service
Operational
Support
Operational
Phone Support
Operational
Ticketing Support
Operational
Help Center
Operational
Portals
Operational
Bandwidth App
Operational
9-1-1 Dashboard
Operational
Bandwidth International (fka Voxbone) Portal
Operational
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered. Posted on
Jun 08, 2026 - 13:09 EDT
Bandwidth will be performing maintenance in our Atlanta data center. During the maintenance, customers may observe their DLS services being rerouted to their geo-redundant link. Bandwidth advises customers connecting exclusively to the Atlanta data center to proactively reroute their DLS services to their geo-redundant link to avoid any possible disruption to services.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal. Posted on
Jun 04, 2026 - 10:03 EDT
Bandwidth will be performing scheduled maintenance in the New York data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the New York data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Bandwidth advises customers connecting exclusively to the New York data center to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services. Posted on
Jun 12, 2026 - 10:24 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
May 05, 2026 - 13:52 EDT
Bandwidth's downstream vendor will be performing maintenance in our South Korea market. During the maintenance there will be a brief period when inbound and outbound calling will be disrupted. Posted on
Jun 15, 2026 - 10:18 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
Jun 08, 2026 - 13:11 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
Jun 08, 2026 - 13:12 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
Jun 08, 2026 - 13:13 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
Jun 08, 2026 - 13:14 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
Jun 08, 2026 - 13:15 EDT
Past Incidents
Jun 18, 2026
Unresolved incident: DLS Maintenance - Atlanta Data Center.
Resolved -
This incident has been resolved.
Jun 17, 13:34 EDT
Monitoring -
Teams are observing expected port order behavior and will monitor for stability.
Jun 17, 11:49 EDT
Identified -
Bandwidth teams have identified an incident impacting both Port In and Port Out Orders. These orders are delayed in completing, due to an industry provider incident.
Jun 17, 11:27 EDT
Completed -
The scheduled maintenance has been completed.
Jun 17, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 21:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Jun 16, 15:02 EDT
Completed -
The scheduled maintenance has been completed.
Jun 17, 04:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 00:00 EDT
Scheduled -
Bandwidth will be performing maintenance in our New York data center. During the maintenance, customers may observe their DLS services being rerouted to their geo-redundant link. Bandwidth advises customers connecting exclusively to the New York data center to proactively reroute their DLS services to their geo-redundant link to avoid any possible disruption to services.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Jun 4, 09:59 EDT
Completed -
The scheduled maintenance has been completed.
Jun 16, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 05:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Jun 8, 13:07 EDT
Completed -
The scheduled maintenance has been completed.
Jun 16, 04:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 00:00 EDT
Scheduled -
Bandwidth will be performing maintenance in our New York data center. During the maintenance, customers may observe their DLS services being rerouted to their geo-redundant link. Bandwidth advises customers connecting exclusively to the New York data center to proactively reroute their DLS services to their geo-redundant link to avoid any possible disruption to services.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Jun 4, 09:57 EDT
Completed -
The scheduled maintenance has been completed.
Jun 16, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Jun 15, 16:05 EDT
Resolved -
This incident has been resolved.
Jun 12, 07:23 EDT
Monitoring -
Teams are observing expected messaging behavior. We will monitor for stability.
Jun 11, 22:27 EDT
Identified -
Bandwidth teams have identified an incident impacting inbound MMS messages from AT&T. Teams are working in partnership to restore expected services.
Jun 11, 19:36 EDT
Resolved -
This incident has been resolved.
Jun 11, 12:31 EDT
Investigating -
Teams are investigating an intermittent call failure incident for a small sub-set of traffic transversing the DFW Datacenter.
Jun 11, 10:27 EDT
Completed -
The scheduled maintenance has been completed.
Jun 11, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
May 5, 13:50 EDT
Resolved -
This incident has been resolved.
Jun 10, 07:40 EDT
Investigating -
Bandwidth teams are investigating an incident impacting some inbound calls to Italy from a particular provider. Teams are working with the impacted service provider to restore expected inbound calling behavior.
Jun 9, 13:30 EDT
Resolved -
For a brief period of time users of Bandwidths' Global Portal may have experienced degraded portal behavior. This has since been resoled and the portal remains stable.
Jun 10, 06:45 EDT
Resolved -
During this incident some Toll-Free & 10DLC provisioning requests may have encountered unexpected delays or failures. This incident has been resolved and expected Toll-Free & 10DLC provisioning requests are processing as expected without delay.
Jun 10, 06:30 EDT
Completed -
The scheduled maintenance has been completed.
Jun 10, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 00:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Jun 8, 13:05 EDT
Resolved -
For a brief period of time customers may have experienced Inbound Outbound call failures for New Zealand based numbers and/or destinations. Teams resolved the incident and are observing expected calling behavior.
Jun 10, 04:00 EDT
Completed -
The scheduled maintenance has been completed.
Jun 10, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 21:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Jun 5, 15:14 EDT
Completed -
The scheduled maintenance has been completed.
Jun 9, 20:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 19:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance in our Switzerland market. During the maintenance there will be a brief period when inbound and outbound calling will be disrupted.
Jun 2, 13:52 EDT
Resolved -
For a brief period of time, some inbound MMS messages failed to deliver to Bandwidth destinations as expected. Teams resolved the incident and observed expected MMS delivery during prolonged monitoring.
Jun 9, 14:00 EDT
Completed -
The scheduled maintenance has been completed.
Jun 9, 09:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 01:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Jun 8, 13:02 EDT
Completed -
The scheduled maintenance has been completed.
Jun 9, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 00:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Jun 8, 13:04 EDT
Completed -
The scheduled maintenance has been completed.
Jun 8, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 07:00 EDT
Scheduled -
Bandwidth’s downstream vendor will be performing maintenance in our Australia market. For a brief period during the maintenance a subset of inbound and outbound long-duration calls may disconnect.
Jun 2, 13:47 EDT
Resolved -
This incident has been resolved.
Jun 8, 07:44 EDT
Monitoring -
Teams are observing expected network behavior and will monitor for stability.
Jun 8, 07:30 EDT
Investigating -
Bandwidth teams are investigating an incident impacting Inbound and Outbound Italy based calls. These calls may fail to complete.
Jun 8, 04:08 EDT
Completed -
The scheduled maintenance has been completed.
Jun 8, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 00:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
May 22, 12:13 EDT
Resolved -
This incident has been resolved.
Jun 4, 13:34 EDT
Monitoring -
Teams are observing expected network behavior and will monitor for stability.
Jun 4, 12:28 EDT
Investigating -
Bandwidth teams are investigating an incident impacting Inbound and Outbound calls in Italy. These calls may fail to complete as expected.
Jun 4, 12:00 EDT
Completed -
The scheduled maintenance has been completed.
Jun 4, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 07:00 EDT
Scheduled -
Bandwidth’s downstream vendor will be performing maintenance in our Australia market. For a brief period during the maintenance a subset of inbound and outbound long-duration calls may disconnect.
Jun 2, 13:45 EDT
Completed -
The scheduled maintenance has been completed.
Jun 4, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
May 5, 13:49 EDT