Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Incidents across areas
JFK Calling Incident - Inbound/Outbound Calling
Incident
Report for Bandwidth
Postmortem
Between 16:21 UTC and 20:15 UTC on November 11, a portion of inbound and outbound voice calls in the JFK data center did not complete.
Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Resolved
This incident has been resolved.
Monitoring
Teams are observing expected calling behaviors and will monitor for prolonged stability.
Investigating
Bandwidth teams are investigating a partial inbound/outbound call incident on our JFK datacenter. The impacted calls may not complete as expected. Teams are working to restore expected calling behaviors.
This incident affected: United States Inbound Calling Services (Inbound Calling (SIP) - United States) and United States Outbound Calling Services (Outbound Calling (SIP) - United States).