All Systems Operational

About This Site

Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Inbound Calling Services Operational
Inbound Calling (SIP)   Operational
Toll-Free calling - Inbound (SIP)   Operational
REST APIs - HTTP Voice   Operational
REST APIs - SIP Voice   Operational
BXML   Operational
Outbound Calling Services Operational
Outbound Calling (SIP)   Operational
Toll-Free calling - Outbound (SIP)   Operational
REST APIs - HTTP Voice   Operational
REST APIs - SIP Voice   Operational
BXML   Operational
Add On Services Operational
Call Recording   Operational
Transcriptions   Operational
Text-to-Speech   Operational
CNAM Lookup   Operational
Messaging Services Operational
SMS Messaging (SMPP)   Operational
MMS Messaging (SMPP)   Operational
Toll-Free SMS - Inbound   Operational
Toll-Free SMS - Outbound   Operational
International Messaging (HTTP)   Operational
International messaging (SIP)   Operational
REST APIs - HTTP SMS Messaging   Operational
REST APIs - HTTP MMS Messaging   Operational
Number Management Services Operational
New Number Ordering   Operational
Number Portability   Operational
Inbound Calling - Caller ID Lookup (CNAM)   Operational
Updating Phone Number Caller ID (LIDB)   Operational
9-1-1 Services Operational
NextGen 9-1-1 (Alabama)   Operational
EVS 9-1-1 Call Routing Service   Operational
9-1-1 Provisioning Service   Operational
SIP Trunking   Operational
Local Market Status ? Operational
120 - Portland, ME   Operational
122 - Manchester, NH   Operational
124 - Burlington, VT   Operational
126 - Springfield, MA   Operational
128 - Cambridge, MA   Operational
130 - Providence, RI   Operational
132 - New York City, NY   Operational
133 - Poughkeepsie, NY   Operational
134 - Albany, NY   Operational
136 - Syracuse, NY   Operational
138 - Binghamton, NY   Operational
140 - Buffalo, NY   Operational
220 - Pleasantville, NJ   Operational
222 - Camden, NJ   Operational
224 - Newark, NJ   Operational
226 - Harrisburg, PA   Operational
228 - Philadelphia, PA   Operational
230 - Altoona, PA   Operational
232 - Scranton, PA   Operational
234 - Pittsburgh, PA   Operational
236 - Washington, DC   Operational
238 - Baltimore, MD   Operational
240 - Frederick, MD   Operational
244 - Roanoke, VA   Operational
246 - Culpeper, VA   Operational
248 - Richmond, VA   Operational
250 - Lynchburg, VA   Operational
252 - Norfolk, VA   Operational
254 - Charleston, WV   Operational
256 - Clarksburg, WV   Operational
320 - Cleveland, OH   Operational
322 - Youngstown, OH   Operational
324 - Worthington, OH   Operational
325 - Akron, OH   Operational
326 - Toledo, OH   Operational
328 - Dayton, OH   Operational
330 - Evansville, IN   Operational
332 - South Bend, IN   Operational
334 - Fort Wayne, IN   Operational
336 - Indianapolis, IN   Operational
338 - Bloomington, IN   Operational
340 - Southfield, MI   Operational
342 - Marquette, MI   Operational
344 - Saginaw, MI   Operational
348 - Grand Rapids, MI   Operational
350 - Appleton, WI   Operational
354 - Madison, WI   Operational
356 - Milwaukee, WI   Operational
358 - Chicago, IL   Operational
368 - Peoria, IL   Operational
420 - Asheville, NC   Operational
422 - Charlotte, NC   Operational
424 - Greensboro, NC   Operational
426 - Raleigh, NC   Operational
428 - Wilmington, NC   Operational
432 - Myrtle Beach, SC   Operational
434 - Columbia, SC   Operational
436 - Charleston, SC   Operational
438 - Atlanta, GA   Operational
440 - Savannah, GA   Operational
442 - Augusta, GA   Operational
446 - Macon, GA   Operational
448 - Pensacola, FL   Operational
452 - Jacksonville, FL   Operational
454 - Gainesville, FL   Operational
458 - Orlando, FL   Operational
460 - Miami, FL   Operational
462 - Louisville, KY   Operational
468 - Memphis, TN   Operational
470 - Nashville, TN   Operational
472 - Chattanooga, TN   Operational
474 - Knoxville, TN   Operational
476 - Birmingham, AL   Operational
477 - Huntsville, AL   Operational
478 - Montgomery, AL   Operational
480 - Mobile, AL   Operational
482 - Jackson, MS   Operational
486 - Shreveport, LA   Operational
488 - Lake Charles, LA   Operational
490 - New Orleans, LA   Operational
492 - Baton Rouge, LA   Operational
520 - St. Louis, MO   Operational
522 - Springfield, MO   Operational
524 - Kansas City, MO   Operational
526 - Fort Smith, AR   Operational
528 - Little Rock, AR   Operational
532 - Wichita, KS   Operational
534 - Topeka, KS   Operational
536 - Oklahoma City, OK   Operational
538 - Tulsa, OK   Operational
540 - El Paso, TX   Operational
542 - Midland, TX   Operational
544 - Lubbock, TX   Operational
546 - Amarillo, TX   Operational
548 - Wichita Falls, TX   Operational
550 - Abilene, TX   Operational
552 - Dallas, TX   Operational
554 - Longview, TX   Operational
556 - Waco, TX   Operational
558 - Austin, TX   Operational
560 - Houston, TX   Operational
562 - Beaumont, TX   Operational
564 - Corpus Christi, TX   Operational
566 - San Antonio, TX   Operational
568 - Harlingen, TX   Operational
620 - Rochester, MN   Operational
624 - Duluth, MN   Operational
626 - St. Cloud, MN   Operational
628 - Minneapolis, MN   Operational
632 - Des Moines, IA   Operational
634 - Davenport, IA   Operational
635 - Cedar Rapids, IA   Operational
636 - Fargo, ND   Operational
638 - Bismarck,ND   Operational
640 - Sioux Falls, SD   Operational
644 - Omaha, NE   Operational
650 - Billings, MT   Operational
652 - Boise, ID   Operational
654 - Cheyenne, WY   Operational
656 - Denver, CO   Operational
658 - Colorado Springs, CO   Operational
660 - Salt Lake City, UT   Operational
664 - Albuquerque, NM   Operational
666 - Phoenix, AZ   Operational
668 - Tucson, AZ   Operational
670 - Eugene, OR   Operational
672 - Portland, OR   Operational
674 - Seattle, WA   Operational
676 - Spokane, WA   Operational
720 - Reno, NV   Operational
721 - Las Vegas, NV   Operational
722 - San Francisco, CA   Operational
724 - Chico, CA   Operational
726 - Sacramento, CA   Operational
728 - Fresno, CA   Operational
730 - Los Angeles, CA   Operational
732 - San Diego, CA   Operational
734 - Bakersfield, CA   Operational
736 - Monterey, CA   Operational
738 - Stockton, CA   Operational
740 - San Luis Obispo, CA   Operational
920 - New Haven, CT   Operational
922 - Cincinnati, OH   Operational
923 - Mansfield, OH   Operational
924 - Erie, PA   Operational
927 - Harrisonburg, VA   Operational
928 - Charlottesville, VA   Operational
949 - Fayetteville, NC   Operational
951 - Rocky Mount, NC   Operational
952 - Tampa, FL   Operational
953 - Tallahassee, FL   Operational
956 - Johnson City, TN   Operational
958 - Lincoln, NE   Operational
973 - Palm Springs, CA   Operational
974 - Rochester, NY   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Application Platform Maintenance Sep 28, 05:00-06:00 EDT
Bandwidth will be performing maintenance on the Application Platform. During this maintenance window, there will be a one-time drop of any calls or messages that are in the setup/initialization process. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted. Any messages already sent will also not be impacted.
Posted on Sep 18, 21:15 EDT
Past Incidents
Sep 22, 2017

No incidents reported today.

Sep 21, 2017
Completed - The scheduled maintenance has been completed.
Sep 21, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 05:00 EDT
Scheduled - Bandwidth will be performing maintenance on the Application Platform. During this maintenance window, there will be a one-time drop of any calls or messages that are in the setup/initialization process. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted. Any messages already sent will also not be impacted.
Sep 8, 17:02 EDT
Resolved - Final: Bandwidth can confirm that all services have been restored and are stable

Start Time: SEP 21, 2017 01:01 ET
Stop Time: SEP 21, 2017 02:31 ET
Sep 21, 04:09 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Sep 21, 01:55 EDT
Sep 20, 2017
Resolved - We continue to see the routes are stable. Resolving this incident.
Sep 20, 10:44 EDT
Monitoring - The Bandwidth Toll Free Team has seen routes restore at this time. We will continue to monitor to ensure the routes are stable.A fix has been implemented and we are monitoring the results.
Sep 20, 09:09 EDT
Update - The Bandwidth Toll Free Team has seen routes restore at this time. We will continue to monitor to ensure the routes are stable.
Sep 20, 09:08 EDT
Update - Bandwidth continues to work to restore the toll free impairment affecting Canada local numbers dialing a sub-set of Bandwidth Toll-Free Numbers. At this time 20 percent of toll free numbers impacted have been rerouted and are accepting Canada calls.
Sep 19, 20:08 EDT
Identified - Bandwidth has identified an impairment affecting Canadian based local numbers when dialing as sub-set of Bandwidth Toll-Free Numbers. We are actively working to restore these call routes.
Sep 19, 16:39 EDT
Sep 19, 2017
Resolved - Final: Bandwidth can confirm that all services have been restored and are stable

Start Time: 9/18/17 16:11 EDT
Stop Time: 9/19/17 17:00 EDT
Sep 19, 17:03 EDT
Update - Update: Fiber crews are in the process of gaining access to the damaged cable at this time, ETA of repair is 15:00 CST.
Sep 19, 14:09 EDT
Update - Update: The fiber repair crew is onsite, No ETTR has been established at this time.
Sep 19, 09:03 EDT
Update - The fiber repair crew is onsite and have begun splicing procedures. No ETTR has been established at this time.
Sep 19, 04:48 EDT
Update - The carrier has dispatched fiber splicers to the fiber cut location. They are currently en-route with no eta.
Sep 19, 00:29 EDT
Investigating - Update: Our carrier is continuing to isolate the cause of this incident.
Sep 18, 20:19 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Sep 18, 16:11 EDT
Resolved - Final: Bandwidth can confirm that all services have been restored and are stable

Start Time: SEP 18, 2017 17:58 ET
Stop Time: SEP 19, 2017 00:35 ET
Sep 19, 05:37 EDT
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Sep 18, 21:19 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Sep 18, 18:15 EDT
Sep 17, 2017

No incidents reported.

Sep 16, 2017
Resolved - Final: Our carrier has repaired the fiber cut and Bandwidth can confirm that all services are restored.

Start Time: 09-14-17 06:52 ET
Stop Time: 09-15-17 03:47 ET
Sep 16, 08:21 EDT
Update - Update: We are continuing to monitor this circuit. This incident will be resolved when we confirm all repairs are complete.
Sep 15, 19:14 EDT
Update - We are continuing to monitor this circuit. This incident will be resolved when we confirm all repairs are complete.
Sep 15, 14:17 EDT
Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Sep 15, 08:26 EDT
Update - The carrier advised the splicers are still en-route to the fiber cut location with no eta.
Sep 15, 04:18 EDT
Update - The carrier has dispatched fiber splicers to the fiber cut location. They are currently en-route with no eta.
Sep 15, 01:01 EDT
Update - Update: Our carrier is continuing to isolate the cause of this incident.
Sep 14, 20:33 EDT
Update - Update: Our carrier continues to investigate at this time.
Sep 14, 16:08 EDT
Investigating - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Sep 14, 15:10 EDT
Sep 14, 2017
Resolved - Bandwidth and our vendor have seen network stability restore. Resolving this incident.
Sep 14, 16:33 EDT
Monitoring - Bandwidth, along with our vendor, has seen successful MMS message delivery restore. We will continue to monitor our network for stability.
Sep 14, 15:58 EDT
Investigating - Bandwidth is currently investigating an intermittent impairment on our Application Platform for MMS Messaging delivery. We are actively investigating and engaging our vendor.
Sep 14, 15:30 EDT
Completed - The scheduled maintenance has been completed.
Sep 14, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 05:00 EDT
Scheduled - Bandwidth will be performing maintenance on the Application Platform. During this maintenance window, there will be a one-time drop of any calls or messages that are in the setup/initialization process. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted. Any messages already sent will also not be impacted.
Sep 1, 18:20 EDT
Sep 13, 2017

No incidents reported.

Sep 12, 2017

No incidents reported.

Sep 11, 2017

No incidents reported.

Sep 10, 2017

No incidents reported.

Sep 9, 2017

No incidents reported.

Sep 8, 2017
Resolved - Bandwidth has resolved the issue impacting BXML call transfers and we are now seeing success in BXML call transfers through the Application Platform.
Sep 8, 14:11 EDT
Investigating - Bandwidth is currently investigating an impairment with the legacy BXML voice call transfers on the Application Platform at this time.
Sep 8, 14:00 EDT