All Systems Operational

About This Site

Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Inbound Calling Services Operational
Inbound Calling (SIP) Operational
Toll-Free calling - Inbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Outbound Calling Services Operational
Outbound Calling (SIP) Operational
Toll-Free calling - Outbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Add On Services Operational
Call Recording Operational
Transcriptions Operational
Text-to-Speech Operational
CNAM Lookup Operational
Messaging Services Operational
SMS Messaging (SMPP) Operational
MMS Messaging (SMPP) Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
International Messaging (HTTP) Operational
International messaging (SIP) Operational
REST APIs - HTTP SMS Messaging Operational
REST APIs - HTTP MMS Messaging Operational
Number Management Services Operational
New Number Ordering Operational
Number Portability Operational
Inbound Calling - Caller ID Lookup (CNAM) Operational
Updating Phone Number Caller ID (LIDB) Operational
9-1-1 Services Operational
NextGen 9-1-1 (Alabama) Operational
EVS 9-1-1 Call Routing Service Operational
9-1-1 Provisioning Service Operational
SIP Trunking Operational
Local Market Status ? Operational
120 - Portland, ME Operational
122 - Manchester, NH Operational
124 - Burlington, VT Operational
126 - Springfield, MA Operational
128 - Cambridge, MA Operational
130 - Providence, RI Operational
132 - New York City, NY Operational
133 - Poughkeepsie, NY Operational
134 - Albany, NY Operational
136 - Syracuse, NY Operational
138 - Binghamton, NY Operational
140 - Buffalo, NY Operational
220 - Pleasantville, NJ Operational
222 - Camden, NJ Operational
224 - Newark, NJ Operational
226 - Harrisburg, PA Operational
228 - Philadelphia, PA Operational
230 - Altoona, PA Operational
232 - Scranton, PA Operational
234 - Pittsburgh, PA Operational
236 - Washington, DC Operational
238 - Baltimore, MD Operational
240 - Frederick, MD Operational
244 - Roanoke, VA Operational
246 - Culpeper, VA Operational
248 - Richmond, VA Operational
250 - Lynchburg, VA Operational
252 - Norfolk, VA Operational
254 - Charleston, WV Operational
256 - Clarksburg, WV Operational
320 - Cleveland, OH Operational
322 - Youngstown, OH Operational
324 - Worthington, OH Operational
325 - Akron, OH Operational
326 - Toledo, OH Operational
328 - Dayton, OH Operational
330 - Evansville, IN Operational
332 - South Bend, IN Operational
334 - Fort Wayne, IN Operational
336 - Indianapolis, IN Operational
338 - Bloomington, IN Operational
340 - Southfield, MI Operational
342 - Marquette, MI Operational
344 - Saginaw, MI Operational
348 - Grand Rapids, MI Operational
350 - Appleton, WI Operational
354 - Madison, WI Operational
356 - Milwaukee, WI Operational
358 - Chicago, IL Operational
368 - Peoria, IL Operational
420 - Asheville, NC Operational
422 - Charlotte, NC Operational
424 - Greensboro, NC Operational
426 - Raleigh, NC Operational
428 - Wilmington, NC Operational
432 - Myrtle Beach, SC Operational
434 - Columbia, SC Operational
436 - Charleston, SC Operational
438 - Atlanta, GA Operational
440 - Savannah, GA Operational
442 - Augusta, GA Operational
446 - Macon, GA Operational
448 - Pensacola, FL Operational
452 - Jacksonville, FL Operational
454 - Gainesville, FL Operational
458 - Orlando, FL Operational
460 - Miami, FL Operational
462 - Louisville, KY Operational
468 - Memphis, TN Operational
470 - Nashville, TN Operational
472 - Chattanooga, TN Operational
474 - Knoxville, TN Operational
476 - Birmingham, AL Operational
477 - Huntsville, AL Operational
478 - Montgomery, AL Operational
480 - Mobile, AL Operational
482 - Jackson, MS Operational
486 - Shreveport, LA Operational
488 - Lake Charles, LA Operational
490 - New Orleans, LA Operational
492 - Baton Rouge, LA Operational
520 - St. Louis, MO Operational
522 - Springfield, MO Operational
524 - Kansas City, MO Operational
526 - Fort Smith, AR Operational
528 - Little Rock, AR Operational
532 - Wichita, KS Operational
534 - Topeka, KS Operational
536 - Oklahoma City, OK Operational
538 - Tulsa, OK Operational
540 - El Paso, TX Operational
542 - Midland, TX Operational
544 - Lubbock, TX Operational
546 - Amarillo, TX Operational
548 - Wichita Falls, TX Operational
550 - Abilene, TX Operational
552 - Dallas, TX Operational
554 - Longview, TX Operational
556 - Waco, TX Operational
558 - Austin, TX Operational
560 - Houston, TX Operational
562 - Beaumont, TX Operational
564 - Corpus Christi, TX Operational
566 - San Antonio, TX Operational
568 - Harlingen, TX Operational
620 - Rochester, MN Operational
624 - Duluth, MN Operational
626 - St. Cloud, MN Operational
628 - Minneapolis, MN Operational
632 - Des Moines, IA Operational
634 - Davenport, IA Operational
635 - Cedar Rapids, IA Operational
636 - Fargo, ND Operational
638 - Bismarck,ND Operational
640 - Sioux Falls, SD Operational
644 - Omaha, NE Operational
650 - Billings, MT Operational
652 - Boise, ID Operational
654 - Cheyenne, WY Operational
656 - Denver, CO Operational
658 - Colorado Springs, CO Operational
660 - Salt Lake City, UT Operational
664 - Albuquerque, NM Operational
666 - Phoenix, AZ Operational
668 - Tucson, AZ Operational
670 - Eugene, OR Operational
672 - Portland, OR Operational
674 - Seattle, WA Operational
676 - Spokane, WA Operational
720 - Reno, NV Operational
721 - Las Vegas, NV Operational
722 - San Francisco, CA Operational
724 - Chico, CA Operational
726 - Sacramento, CA Operational
728 - Fresno, CA Operational
730 - Los Angeles, CA Operational
732 - San Diego, CA Operational
734 - Bakersfield, CA Operational
736 - Monterey, CA Operational
738 - Stockton, CA Operational
740 - San Luis Obispo, CA Operational
920 - New Haven, CT Operational
922 - Cincinnati, OH Operational
923 - Mansfield, OH Operational
924 - Erie, PA Operational
927 - Harrisonburg, VA Operational
928 - Charlottesville, VA Operational
949 - Fayetteville, NC Operational
951 - Rocky Mount, NC Operational
952 - Tampa, FL Operational
953 - Tallahassee, FL Operational
956 - Johnson City, TN Operational
958 - Lincoln, NE Operational
973 - Palm Springs, CA Operational
974 - Rochester, NY Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Messaging Maintenance Mar 27, 21:00-23:00 EDT
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.

All traffic going to LAX will be not be impacted during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.
Posted on Mar 16, 19:44 EDT
Application Platform Maintenance Mar 30, 05:00-06:00 EDT
Bandwidth will be performing maintenance on the Application Platform. During this maintenance window, there will be a one-time drop of any calls or messages that are in the setup/initialization process. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted. Any messages already sent will also not be impacted.
Posted on Mar 8, 19:50 EDT
Messaging Maintenance Mar 30, 23:00 - Mar 31, 01:00 EDT
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

All traffic going to DFW will not be impacted during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.
Posted on Mar 16, 19:47 EDT
Application Platform Maintenance Apr 6, 05:00-06:00 EDT
Bandwidth will be performing maintenance on the Application Platform. During this maintenance window, there will be a one-time drop of any calls or messages that are in the setup/initialization process. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted. Any messages already sent will also not be impacted.
Posted on Mar 8, 19:51 EDT
Past Incidents
Mar 22, 2017

No incidents reported today.

Mar 21, 2017

No incidents reported.

Mar 20, 2017
Resolved - We have seen the Edge 02 Proxies and network in the JFK data center stabilize. We consider this incident is resolved and are continuing to monitor to ensure system stability.
Mar 20, 20:33 EDT
Monitoring - Bandwidth experienced brief network impairment affecting a small portion of Inbound and Outbound call processing via Edge 02 Proxies in our JFK Data Center. The LAX data center was not affected by this event and traffic from JFK failed over as designed to LAX. We are currently monitoring the network to ensure stability.
Mar 20, 20:07 EDT
Mar 19, 2017

No incidents reported.

Mar 18, 2017
Resolved - This incident has been resolved.
Mar 18, 00:12 EDT
Monitoring - Our teams have tested and implemented a solution for the Daily Digest Notification impairment. We are monitoring the Daily Digest Notifications to ensure they normalize.
Mar 17, 22:54 EDT
Update - The Bandwidth team will be deploying a patch that should restore Daily Digest Notifications this evening. An update will be provided when we see the Daily Digest Notifications come back online.
Mar 17, 17:26 EDT
Identified - We have identified that only Daily Digest notifications are affected. All other “as they happen” notifications are processing as normal. The Bandwidth teams are actively working to resolve this incident.
Mar 17, 11:30 EDT
Update - We continue to investigate the issue with Bandwidth Dashboard Notifications. Notifications are not being sent for all order types: including but not limited to port-ins, port-outs and new number orders. We continue to take steps to mitigate.
Mar 17, 11:10 EDT
Investigating - We are currently investigating an issue impacting Bandwidth Dashboard notifications. Notifications are not being sent for all order types: including but not limited to port-ins, port-outs and new number orders. We are taking steps to mitigate the issue.
Mar 17, 10:35 EDT
Mar 16, 2017
Completed - The scheduled maintenance has been completed.
Mar 16, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 05:00 EDT
Scheduled - Bandwidth will be performing maintenance on the Application Platform. During this maintenance window, there will be a one-time drop of any calls or messages that are in the setup/initialization process. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted. Any messages already sent will also not be impacted.
Mar 2, 17:51 EDT
Resolved - Final: After further investigation by our carrier, this was found to be caused by a maintenance event that will be completed at 7 am central time.

Start Time: 1 am central time
Stop Time: 7 am central time
Responsible Party: Carrier
Fix/Cause of Outage: Maintenance
Mar 16, 05:14 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Mar 16, 02:28 EDT
Mar 15, 2017
Resolved - Bandwidth has seen the Support Portal stabilize. We are resolving this incident at this time.
Mar 15, 19:33 EDT
Monitoring - We are beginning to see Support Tickets deliver within our Support Portal. Bandwidth, along with our vendor, will continue to monitor for portal stability. If you need immediate assistance, please continue to call our support teams at 855-864-7776.
Mar 15, 18:46 EDT
Identified - Our Support Portal and ticketing vendor has identified a service impairment on their platform. Ticket creation and delivery may be delayed. If you are experiencing a service impacting incident, please call our support teams at 855-864-7776, option 2.
Mar 15, 15:58 EDT
Mar 14, 2017

No incidents reported.

Mar 13, 2017

No incidents reported.

Mar 12, 2017

No incidents reported.

Mar 11, 2017

No incidents reported.

Mar 10, 2017

No incidents reported.

Mar 9, 2017
Resolved - Final: The circuit remains stable at this time.

Start Time: March 8, 2017 21:52 ET
Stop Time: March 9, 2017 10:45 ET
Responsible Party: Carrier
Fix/Cause of Outage: The carrier identified a bad card.
Mar 9, 15:59 EST
Monitoring - We are currently monitoring as we are seeing our circuit up at this time .The carrier has not completed their work.
Mar 9, 11:09 EST
Update - The carrier is working to restore services at this time.
Mar 9, 09:39 EST
Update - The carrier is dispatching out to investigate an equipment problem. We will provide updates as soon as they are available.
Mar 9, 05:15 EST
Update - Update: The carrier continues it's investigation to resolve this issue.
Mar 9, 01:31 EST
Investigating - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Mar 8, 21:31 EST
Completed - The scheduled maintenance has been completed.
Mar 9, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 00:00 EST
Scheduled - Bandwidth will be performing IP Network maintenance in our ATL data center.

During the maintenance window, Bandwidth does not anticipate any noticeable impact to calls; however, there is a possibility for a 10-second window where in-progress calls through ATL may fail.
Feb 28, 19:31 EST