All Systems Operational

About This Site

Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Inbound Calling Services Operational
Inbound Calling (SIP)   Operational
Toll-Free calling - Inbound (SIP)   Operational
REST APIs - HTTP Voice   Operational
REST APIs - SIP Voice   Operational
BXML   Operational
Outbound Calling Services Operational
Outbound Calling (SIP)   Operational
Toll-Free calling - Outbound (SIP)   Operational
REST APIs - HTTP Voice   Operational
REST APIs - SIP Voice   Operational
BXML   Operational
Add On Services Operational
Call Recording   Operational
Transcriptions   Operational
Text-to-Speech   Operational
CNAM Lookup   Operational
Messaging Services Operational
SMS Messaging (SMPP)   Operational
MMS Messaging (SMPP)   Operational
Toll-Free SMS - Inbound   Operational
Toll-Free SMS - Outbound   Operational
International Messaging (HTTP)   Operational
International messaging (SIP)   Operational
REST APIs - HTTP SMS Messaging   Operational
REST APIs - HTTP MMS Messaging   Operational
Number Management Services Operational
New Number Ordering   Operational
Number Portability   Operational
Inbound Calling - Caller ID Lookup (CNAM)   Operational
Updating Phone Number Caller ID (LIDB)   Operational
9-1-1 Services Operational
NextGen 9-1-1 (Alabama)   Operational
EVS 9-1-1 Call Routing Service   Operational
9-1-1 Provisioning Service   Operational
SIP Trunking   Operational
Local Market Status ? Operational
120 - Portland, ME   Operational
122 - Manchester, NH   Operational
124 - Burlington, VT   Operational
126 - Springfield, MA   Operational
128 - Cambridge, MA   Operational
130 - Providence, RI   Operational
132 - New York City, NY   Operational
133 - Poughkeepsie, NY   Operational
134 - Albany, NY   Operational
136 - Syracuse, NY   Operational
138 - Binghamton, NY   Operational
140 - Buffalo, NY   Operational
220 - Pleasantville, NJ   Operational
222 - Camden, NJ   Operational
224 - Newark, NJ   Operational
226 - Harrisburg, PA   Operational
228 - Philadelphia, PA   Operational
230 - Altoona, PA   Operational
232 - Scranton, PA   Operational
234 - Pittsburgh, PA   Operational
236 - Washington, DC   Operational
238 - Baltimore, MD   Operational
240 - Frederick, MD   Operational
244 - Roanoke, VA   Operational
246 - Culpeper, VA   Operational
248 - Richmond, VA   Operational
250 - Lynchburg, VA   Operational
252 - Norfolk, VA   Operational
254 - Charleston, WV   Operational
256 - Clarksburg, WV   Operational
320 - Cleveland, OH   Operational
322 - Youngstown, OH   Operational
324 - Worthington, OH   Operational
325 - Akron, OH   Operational
326 - Toledo, OH   Operational
328 - Dayton, OH   Operational
330 - Evansville, IN   Operational
332 - South Bend, IN   Operational
334 - Fort Wayne, IN   Operational
336 - Indianapolis, IN   Operational
338 - Bloomington, IN   Operational
340 - Southfield, MI   Operational
342 - Marquette, MI   Operational
344 - Saginaw, MI   Operational
348 - Grand Rapids, MI   Operational
350 - Appleton, WI   Operational
354 - Madison, WI   Operational
356 - Milwaukee, WI   Operational
358 - Chicago, IL   Operational
368 - Peoria, IL   Operational
420 - Asheville, NC   Operational
422 - Charlotte, NC   Operational
424 - Greensboro, NC   Operational
426 - Raleigh, NC   Operational
428 - Wilmington, NC   Operational
432 - Myrtle Beach, SC   Operational
434 - Columbia, SC   Operational
436 - Charleston, SC   Operational
438 - Atlanta, GA   Operational
440 - Savannah, GA   Operational
442 - Augusta, GA   Operational
446 - Macon, GA   Operational
448 - Pensacola, FL   Operational
452 - Jacksonville, FL   Operational
454 - Gainesville, FL   Operational
458 - Orlando, FL   Operational
460 - Miami, FL   Operational
462 - Louisville, KY   Operational
468 - Memphis, TN   Operational
470 - Nashville, TN   Operational
472 - Chattanooga, TN   Operational
474 - Knoxville, TN   Operational
476 - Birmingham, AL   Operational
477 - Huntsville, AL   Operational
478 - Montgomery, AL   Operational
480 - Mobile, AL   Operational
482 - Jackson, MS   Operational
486 - Shreveport, LA   Operational
488 - Lake Charles, LA   Operational
490 - New Orleans, LA   Operational
492 - Baton Rouge, LA   Operational
520 - St. Louis, MO   Operational
522 - Springfield, MO   Operational
524 - Kansas City, MO   Operational
526 - Fort Smith, AR   Operational
528 - Little Rock, AR   Operational
532 - Wichita, KS   Operational
534 - Topeka, KS   Operational
536 - Oklahoma City, OK   Operational
538 - Tulsa, OK   Operational
540 - El Paso, TX   Operational
542 - Midland, TX   Operational
544 - Lubbock, TX   Operational
546 - Amarillo, TX   Operational
548 - Wichita Falls, TX   Operational
550 - Abilene, TX   Operational
552 - Dallas, TX   Operational
554 - Longview, TX   Operational
556 - Waco, TX   Operational
558 - Austin, TX   Operational
560 - Houston, TX   Operational
562 - Beaumont, TX   Operational
564 - Corpus Christi, TX   Operational
566 - San Antonio, TX   Operational
568 - Harlingen, TX   Operational
620 - Rochester, MN   Operational
624 - Duluth, MN   Operational
626 - St. Cloud, MN   Operational
628 - Minneapolis, MN   Operational
632 - Des Moines, IA   Operational
634 - Davenport, IA   Operational
635 - Cedar Rapids, IA   Operational
636 - Fargo, ND   Operational
638 - Bismarck,ND   Operational
640 - Sioux Falls, SD   Operational
644 - Omaha, NE   Operational
650 - Billings, MT   Operational
652 - Boise, ID   Operational
654 - Cheyenne, WY   Operational
656 - Denver, CO   Operational
658 - Colorado Springs, CO   Operational
660 - Salt Lake City, UT   Operational
664 - Albuquerque, NM   Operational
666 - Phoenix, AZ   Operational
668 - Tucson, AZ   Operational
670 - Eugene, OR   Operational
672 - Portland, OR   Operational
674 - Seattle, WA   Operational
676 - Spokane, WA   Operational
720 - Reno, NV   Operational
721 - Las Vegas, NV   Operational
722 - San Francisco, CA   Operational
724 - Chico, CA   Operational
726 - Sacramento, CA   Operational
728 - Fresno, CA   Operational
730 - Los Angeles, CA   Operational
732 - San Diego, CA   Operational
734 - Bakersfield, CA   Operational
736 - Monterey, CA   Operational
738 - Stockton, CA   Operational
740 - San Luis Obispo, CA   Operational
920 - New Haven, CT   Operational
922 - Cincinnati, OH   Operational
923 - Mansfield, OH   Operational
924 - Erie, PA   Operational
927 - Harrisonburg, VA   Operational
928 - Charlottesville, VA   Operational
949 - Fayetteville, NC   Operational
951 - Rocky Mount, NC   Operational
952 - Tampa, FL   Operational
953 - Tallahassee, FL   Operational
956 - Johnson City, TN   Operational
958 - Lincoln, NE   Operational
973 - Palm Springs, CA   Operational
974 - Rochester, NY   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Application Platform Maintenance May 24, 05:00-06:00 EDT
Bandwidth will be performing maintenance on the Application Platform. During this maintenance window, there will be a one-time drop of any calls or messages that are in the setup/initialization process. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted. Any messages already sent will also not be impacted.
Posted on May 11, 17:02 EDT
Bandwidth Dashboard Maintenance May 29, 00:00-02:00 EDT
Bandwidth will be performing maintenance on the Bandwidth Dashboard. During this maintenance window, the Bandwidth Dashboard portal and API will be inaccessible for a few seconds.

Customers will be unable to search inventory, view orders, place orders or perform any other portal/API functions. API calls to the Bandwidth Dashboard will time-out with no response.

Outbound API Callbacks to customers (i.e. order updates, port-out notifications, etc.) will be queued for delivery when the maintenance completes.
Posted on May 18, 17:06 EDT
Application Platform Maintenance May 31, 05:00-06:00 EDT
Bandwidth will be performing maintenance on the Application Platform. During this maintenance window, there will be a one-time drop of any calls or messages that are in the setup/initialization process. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted. Any messages already sent will also not be impacted.
Posted on May 18, 16:56 EDT
Proxy Maintenance - Bandwidth 7 Jun 3, 04:30-06:00 EDT
Bandwidth will be performing maintenance on the Bandwidth 7 Proxy. While Bandwidth is taking necessary steps to minimize impact to calls destined for Bandwidth 7, there will be brief service disruption lasting a few minutes. Any active calls on the proxy will be unaffected. Additionally, new calls destined for Bandwidth 7 will set up on the Bandwidth 9 Proxy during the service disruption.

The Bandwidth 9 Proxy will be unaffected during this event. Bandwidth 7 customers are advised to point all traffic to Bandwidth 9 to ensure no interruption to service.

Customers currently connected directly to Bandwidth SBC's will not be impacted by this maintenance and can ignore this maintenance notification.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on May 22, 17:24 EDT
SMS Messaging Maintenance - LAX Jun 5, 00:00-02:00 EDT
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on May 22, 17:01 EDT
Application Platform Maintenance Jun 7, 05:00-06:00 EDT
Bandwidth will be performing maintenance on the Application Platform. During this maintenance window, there will be a one-time drop of any calls or messages that are in the setup/initialization process. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted. Any messages already sent will also not be impacted.
Posted on May 18, 17:13 EDT
Past Incidents
May 23, 2018

No incidents reported today.

May 22, 2018
Resolved - Final: A scheduled maintenance was conducted by our carrier. Service has been restored.

Start Time: 05/22/2018 00:12 ET
Stop Time: 05/22/2018 03:30 ET
May 22, 04:15 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
May 22, 01:13 EDT
Completed - The scheduled maintenance has been completed.
May 22, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance on outbound proxies within our DFW and LAX data centers.

Outbound voice traffic in DFW and LAX will experience a one-time drop of any calls that are in the setup/initialization process during the maintenance window. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted.

The outbound proxies in the JFK location will be unaffected during this event. Customers may choose to point all traffic at the unaffected location during the maintenance event to ensure no interruption to service.

NOTE: Customers currently connected directly to Bandwidth SBC's will not be impacted by this maintenance and can ignore this maintenance notification.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
May 9, 20:16 EDT
May 21, 2018

No incidents reported.

May 20, 2018
Resolved - Windstream states that they did not find any trouble in their network.

-Time Start: 5:57 AM EST
-Time restored : 8:57 AM EST
May 20, 17:09 EDT
Update - Circuits are restored. Pending RFO from Windstream.
May 20, 12:59 EDT
Monitoring - Services are restored. Still waiting for the final RFO from the carrier.
May 20, 08:57 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
May 20, 06:31 EDT
May 19, 2018

No incidents reported.

May 18, 2018
Completed - The scheduled maintenance has been completed.
May 18, 02:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.

All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
May 4, 18:47 EDT
May 17, 2018
Resolved - Final: Our carrier has reported this was due to a power outage that has been fully repaired. All services have been restored.

Start Time: 13:45 5/17/18
Stop Time: 21:05 5/17/18
May 17, 21:05 EDT
Investigating - Update: We are currently seeing service to this market restored, however our carrier is continuing to investigate this issue.
May 17, 17:25 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
May 17, 13:48 EDT
Completed - The scheduled maintenance has been completed.
May 17, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 05:01 EDT
Scheduled - Bandwidth will be performing maintenance on the Application Platform. During this maintenance window, there will be a one-time drop of any calls or messages that are in the setup/initialization process. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted. Any messages already sent will also not be impacted.
May 4, 18:14 EDT
May 16, 2018
Completed - The scheduled maintenance has been completed.
May 16, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
May 4, 18:47 EDT
May 15, 2018
Resolved - Bandwidth has seen our Application Platform stabilize with expected behavior. At this time we resolving this incident.
May 15, 05:37 EDT
Monitoring - We are seeing our Application Platform traffic stabilize and complete as expected. Bandwidth will continue to monitor for continued restoration.
May 15, 05:25 EDT
Investigating - Bandwidth is currently investigating an incident affecting Inbound and Outbound Voice and Messaging traffic over our Application Platform. All appropriate teams are engaged.
May 15, 05:01 EDT
May 14, 2018
Resolved - Bandwidth 7 has fully restored call flows. At this time we are resolving this incident
May 14, 11:07 EDT
Monitoring - We are seeing Bandwidth 7 Sip Trunking restore with successful call processing. At this time we will continue to monitor the network for continued stability.
May 14, 10:38 EDT
Investigating - Bandwidth is currently investigating an impairment on Bandwidth 7 affecting Inbound and Outbound calling for our SIP Trunking Customers.
May 14, 10:12 EDT
Completed - The scheduled maintenance has been completed.
May 14, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 04:30 EDT
Scheduled - Bandwidth will be performing maintenance on the Bandwidth 7 Proxy. While Bandwidth is taking necessary steps to minimize impact to calls destined for Bandwidth 7, there will be brief service disruption lasting a few minutes. Any active calls on the proxy will be unaffected. Additionally, new calls destined for Bandwidth 7 will set up on the Bandwidth 9 Proxy during the service disruption.

The Bandwidth 9 Proxy will be unaffected during this event. Bandwidth 7 customers are advised to point all traffic to Bandwidth 9 to ensure no interruption to service.

Customers currently connected directly to Bandwidth SBC's will not be impacted by this maintenance and can ignore this maintenance notification.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
May 4, 18:57 EDT
May 13, 2018
Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved

Start Time: 2018-05-13 01:03:45
Stop Time: 2018/05/13 11:08:08.000
May 13, 11:35 EDT
Monitoring - DS3 is back UP. Awaiting confirmation that carrier is hands off.
May 13, 07:26 EDT
Update - Our carrier is continuing to isolate the cause of this incident.
May 13, 07:03 EDT
Investigating - Our carrier is continuing to isolate the cause of this incident.
May 13, 03:00 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
May 12, 23:00 EDT
May 11, 2018

No incidents reported.

May 10, 2018
Resolved - Final: Our carrier has repaired the fiber cut and Bandwidth can confirm that all services are restored.

Start Time: 14:25 5/9/18
Stop Time: 20:48 5/10/18
May 10, 20:49 EDT
Update - Update: Services in this market have remained stable and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
May 10, 17:58 EDT
Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
May 10, 13:55 EDT
Identified - Update: The identified fiber cut is being repaired by our carrier. We will continue to follow progress and work with our carrier through restoration.
May 10, 09:54 EDT
Update - Update: The identified fiber cut is being repaired by our carrier. We will continue to follow progress and work with our carrier through restoration.
May 10, 05:59 EDT
Update - Update: A fiber cut is being repaired by our carrier.
May 10, 02:04 EDT
Investigating - Update: Our carrier has identified a fiber cut and is currently working to repair and restore service.
May 9, 22:18 EDT
Identified - Update: Our carrier has identified a fiber cut and is working on the repairs at this time.

We are continuing to with our carrier for resolution.
May 9, 18:20 EDT
Investigating - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
May 9, 14:35 EDT
Completed - The scheduled maintenance has been completed.
May 10, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 05:00 EDT
Scheduled - Bandwidth will be performing maintenance on the Application Platform. During this maintenance window, there will be a one-time drop of any calls or messages that are in the setup/initialization process. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted. Any messages already sent will also not be impacted.
Apr 27, 14:30 EDT
Completed - The scheduled maintenance has been completed.
May 10, 02:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance on outbound proxies within our JFK data center.

Outbound voice traffic in JFK will experience a one-time drop of any calls that are in the setup/initialization process during the maintenance window. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted.

The outbound proxies in the DFW and LAX locations will be unaffected during this event. Customers may choose to point all traffic at the unaffected locations during the maintenance event to ensure no interruption to service.

NOTE: Customers currently connected directly to Bandwidth SBC's will not be impacted by this maintenance and can ignore this maintenance notification.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Apr 27, 14:59 EDT