All Systems Operational

About This Site

Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Inbound Calling Services Operational
Inbound Calling (SIP)   Operational
Toll-Free calling - Inbound (SIP)   Operational
REST APIs - HTTP Voice   Operational
REST APIs - SIP Voice   Operational
BXML   Operational
Outbound Calling Services Operational
Outbound Calling (SIP)   Operational
Toll-Free calling - Outbound (SIP)   Operational
REST APIs - HTTP Voice   Operational
REST APIs - SIP Voice   Operational
BXML   Operational
Add On Services Operational
Call Recording   Operational
Transcriptions   Operational
Text-to-Speech   Operational
CNAM Lookup   Operational
Messaging Services Operational
SMS Messaging (SMPP)   Operational
MMS Messaging (SMPP)   Operational
Toll-Free SMS - Inbound   Operational
Toll-Free SMS - Outbound   Operational
International Messaging (HTTP)   Operational
International messaging (SIP)   Operational
REST APIs - HTTP SMS Messaging   Operational
REST APIs - HTTP MMS Messaging   Operational
Number Management Services Operational
New Number Ordering   Operational
Number Portability   Operational
Inbound Calling - Caller ID Lookup (CNAM)   Operational
Updating Phone Number Caller ID (LIDB)   Operational
9-1-1 Services Operational
NextGen 9-1-1 (Alabama)   Operational
EVS 9-1-1 Call Routing Service   Operational
9-1-1 Provisioning Service   Operational
SIP Trunking   Operational
Local Market Status ? Operational
120 - Portland, ME   Operational
122 - Manchester, NH   Operational
124 - Burlington, VT   Operational
126 - Springfield, MA   Operational
128 - Cambridge, MA   Operational
130 - Providence, RI   Operational
132 - New York City, NY   Operational
133 - Poughkeepsie, NY   Operational
134 - Albany, NY   Operational
136 - Syracuse, NY   Operational
138 - Binghamton, NY   Operational
140 - Buffalo, NY   Operational
220 - Pleasantville, NJ   Operational
222 - Camden, NJ   Operational
224 - Newark, NJ   Operational
226 - Harrisburg, PA   Operational
228 - Philadelphia, PA   Operational
230 - Altoona, PA   Operational
232 - Scranton, PA   Operational
234 - Pittsburgh, PA   Operational
236 - Washington, DC   Operational
238 - Baltimore, MD   Operational
240 - Frederick, MD   Operational
244 - Roanoke, VA   Operational
246 - Culpeper, VA   Operational
248 - Richmond, VA   Operational
250 - Lynchburg, VA   Operational
252 - Norfolk, VA   Operational
254 - Charleston, WV   Operational
256 - Clarksburg, WV   Operational
320 - Cleveland, OH   Operational
322 - Youngstown, OH   Operational
324 - Worthington, OH   Operational
325 - Akron, OH   Operational
326 - Toledo, OH   Operational
328 - Dayton, OH   Operational
330 - Evansville, IN   Operational
332 - South Bend, IN   Operational
334 - Fort Wayne, IN   Operational
336 - Indianapolis, IN   Operational
338 - Bloomington, IN   Operational
340 - Southfield, MI   Operational
342 - Marquette, MI   Operational
344 - Saginaw, MI   Operational
348 - Grand Rapids, MI   Operational
350 - Appleton, WI   Operational
354 - Madison, WI   Operational
356 - Milwaukee, WI   Operational
358 - Chicago, IL   Operational
368 - Peoria, IL   Operational
420 - Asheville, NC   Operational
422 - Charlotte, NC   Operational
424 - Greensboro, NC   Operational
426 - Raleigh, NC   Operational
428 - Wilmington, NC   Operational
432 - Myrtle Beach, SC   Operational
434 - Columbia, SC   Operational
436 - Charleston, SC   Operational
438 - Atlanta, GA   Operational
440 - Savannah, GA   Operational
442 - Augusta, GA   Operational
446 - Macon, GA   Operational
448 - Pensacola, FL   Operational
452 - Jacksonville, FL   Operational
454 - Gainesville, FL   Operational
458 - Orlando, FL   Operational
460 - Miami, FL   Operational
462 - Louisville, KY   Operational
468 - Memphis, TN   Operational
470 - Nashville, TN   Operational
472 - Chattanooga, TN   Operational
474 - Knoxville, TN   Operational
476 - Birmingham, AL   Operational
477 - Huntsville, AL   Operational
478 - Montgomery, AL   Operational
480 - Mobile, AL   Operational
482 - Jackson, MS   Operational
486 - Shreveport, LA   Operational
488 - Lake Charles, LA   Operational
490 - New Orleans, LA   Operational
492 - Baton Rouge, LA   Operational
520 - St. Louis, MO   Operational
522 - Springfield, MO   Operational
524 - Kansas City, MO   Operational
526 - Fort Smith, AR   Operational
528 - Little Rock, AR   Operational
532 - Wichita, KS   Operational
534 - Topeka, KS   Operational
536 - Oklahoma City, OK   Operational
538 - Tulsa, OK   Operational
540 - El Paso, TX   Operational
542 - Midland, TX   Operational
544 - Lubbock, TX   Operational
546 - Amarillo, TX   Operational
548 - Wichita Falls, TX   Operational
550 - Abilene, TX   Operational
552 - Dallas, TX   Operational
554 - Longview, TX   Operational
556 - Waco, TX   Operational
558 - Austin, TX   Operational
560 - Houston, TX   Operational
562 - Beaumont, TX   Operational
564 - Corpus Christi, TX   Operational
566 - San Antonio, TX   Operational
568 - Harlingen, TX   Operational
620 - Rochester, MN   Operational
624 - Duluth, MN   Operational
626 - St. Cloud, MN   Operational
628 - Minneapolis, MN   Operational
632 - Des Moines, IA   Operational
634 - Davenport, IA   Operational
635 - Cedar Rapids, IA   Operational
636 - Fargo, ND   Operational
638 - Bismarck,ND   Operational
640 - Sioux Falls, SD   Operational
644 - Omaha, NE   Operational
650 - Billings, MT   Operational
652 - Boise, ID   Operational
654 - Cheyenne, WY   Operational
656 - Denver, CO   Operational
658 - Colorado Springs, CO   Operational
660 - Salt Lake City, UT   Operational
664 - Albuquerque, NM   Operational
666 - Phoenix, AZ   Operational
668 - Tucson, AZ   Operational
670 - Eugene, OR   Operational
672 - Portland, OR   Operational
674 - Seattle, WA   Operational
676 - Spokane, WA   Operational
720 - Reno, NV   Operational
721 - Las Vegas, NV   Operational
722 - San Francisco, CA   Operational
724 - Chico, CA   Operational
726 - Sacramento, CA   Operational
728 - Fresno, CA   Operational
730 - Los Angeles, CA   Operational
732 - San Diego, CA   Operational
734 - Bakersfield, CA   Operational
736 - Monterey, CA   Operational
738 - Stockton, CA   Operational
740 - San Luis Obispo, CA   Operational
920 - New Haven, CT   Operational
922 - Cincinnati, OH   Operational
923 - Mansfield, OH   Operational
924 - Erie, PA   Operational
927 - Harrisonburg, VA   Operational
928 - Charlottesville, VA   Operational
949 - Fayetteville, NC   Operational
951 - Rocky Mount, NC   Operational
952 - Tampa, FL   Operational
953 - Tallahassee, FL   Operational
956 - Johnson City, TN   Operational
958 - Lincoln, NE   Operational
973 - Palm Springs, CA   Operational
974 - Rochester, NY   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Application Platform Maintenance Dec 14, 05:00-06:00 EST
Bandwidth will be performing maintenance on the Application Platform. During this maintenance window, there will be a one-time drop of any calls or messages that are in the setup/initialization process. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted. Any messages already sent will also not be impacted.
Posted on Dec 4, 20:43 EST
Past Incidents
Dec 13, 2017

No incidents reported today.

Dec 12, 2017

No incidents reported.

Dec 11, 2017
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.
Dec 11, 21:14 EST
Monitoring - The circuit has been up and stable since 8:58 AM ET. We will continue to monitor this circuit for stability.
Dec 11, 10:33 EST
Investigating - Update: Our carrier continues to work to isolate the issue causing this incident.
Dec 11, 05:58 EST
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Dec 11, 02:01 EST
Dec 10, 2017

No incidents reported.

Dec 9, 2017
Resolved - Final: Our carrier has completed all necessary repairs (fiber cut/equipment failure) and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 12-09-2017 08:44:50 ET
Stop Time: 12-09-2017 11:44:12 ET
Dec 9, 13:02 EST
Investigating - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Dec 9, 09:19 EST
Resolved - Final: Our carrier has completed all necessary repairs (fiber cut/equipment failure) and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 12-09-2017 08:44:50 ET
Stop Time: 12-09-2017 11:44:12 ET
Dec 9, 12:59 EST
Investigating - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Dec 9, 09:15 EST
Resolved - Final: Our carrier has completed all necessary repairs (fiber cut/equipment failure) and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 12-09-2017 08:44:50 ET
Stop Time: 12-09-2017 11:44:12 ET
Dec 9, 12:54 EST
Investigating - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Dec 9, 09:21 EST
Resolved - Final: Our carrier has completed all necessary repairs (fiber cut/equipment failure) and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 12-09-2017 08:55:00 ET
Stop Time: 12-09-2017 11:53:00 ET
Dec 9, 12:45 EST
Investigating - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Dec 9, 09:10 EST
Dec 8, 2017
Completed - The scheduled maintenance has been completed.
Dec 8, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 00:00 EST
Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in MMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.

All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Nov 22, 18:45 EST
Dec 7, 2017
Resolved - Final: Our carrier has repaired the fiber cut and Bandwidth can confirm that all services are restored

Start Time: 12-7-2017 8:39 ET
Stop Time: 12-7-2017 8:49 ET
Dec 7, 09:22 EST
Investigating - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Dec 7, 09:03 EST
Completed - The scheduled maintenance has been completed.
Dec 7, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 05:00 EST
Scheduled - Bandwidth will be performing maintenance on the Application Platform. During this maintenance window, there will be a one-time drop of any calls or messages that are in the setup/initialization process. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted. Any messages already sent will also not be impacted.
Nov 22, 18:50 EST
Dec 6, 2017
Completed - The scheduled maintenance has been completed.
Dec 6, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 00:00 EST
Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in MMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Nov 22, 18:43 EST
Dec 5, 2017
Resolved - Bandwidth experienced a brief interruption of outbound calls. The Bandwidth network has now shown continued stability and we consider the issue resolved.
Dec 5, 12:01 EST
Monitoring - Bandwidth has seen outbound call failures resolve at this time. We are currently monitoring for network stability.
Dec 5, 11:40 EST
Investigating - Bandwidth is currently investigating outbound call failures. All appropriate Bandwidth teams are engaged at this time.
Dec 5, 11:25 EST
Resolved - Bandwidth, along with the industry vendor, have seen message delivery restore. We are considering this incident resolved.
Dec 5, 11:18 EST
Identified - Bandwidth is still observing message delivery issues being caused by an industry-wide vendor. We are engaged with the vendor to ensure services are restored.
Dec 5, 10:30 EST
Resolved - Bandwidth, along with the industry vendor, have seen message delivery restore. We are considering this incident resolved
Dec 5, 11:18 EST
Monitoring - We are currently monitoring, along with the industry-wide vendor, the Bandwidth Network and message delivery. Toll-Free Messages are moderately impacted and still being investigated, but overall services are restoring.
Dec 5, 10:29 EST
Update - Bandwidth has identified an industry-wide vendor who is experiencing an impairment affecting Bandwidth Messaging Services. Bandwidth continues to investigate the impairment, with industry vendors and partners in regards to SMS/MMS processing across all Bandwidth Platforms.
Dec 5, 10:03 EST
Identified - Bandwidth continues to investigate an impairment, with industry vendors and partners in regards to SMS/MMS processing. This is affecting messaging services on all Bandwidth platforms.
Dec 5, 09:29 EST
Monitoring - Bandwidth has identified the issue causing an impairment in SMS and MMS across the Bandwidth network and platforms. All appropriate Bandwidth teams are engaged at this time and we are seeing messaging services restoring.
Dec 5, 09:11 EST
Investigating - Bandwidth is currently investigating an impairment with SMS and MMS on the Application Platform. All appropriate Bandwidth teams are engaged at this time.
Dec 5, 08:55 EST
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: DEC 05, 2017 00:10 ET
Stop Time: DEC 05, 2017 05:00 ET
Dec 5, 05:45 EST
Investigating - Update: We are still working with our carrier to seek resolution.
Dec 5, 04:59 EST
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Dec 5, 00:54 EST
Dec 4, 2017
Resolved - The Bandwidth network has shown continued stability and we consider the issue resolved.
Dec 4, 13:25 EST
Monitoring - Bandwidth experienced a brief interruption of outbound calls. The Bandwidth network is currently stable and we are monitoring to ensure continued stability
Dec 4, 12:34 EST
Dec 3, 2017

No incidents reported.

Dec 2, 2017

No incidents reported.

Dec 1, 2017
Completed - The scheduled maintenance has been completed.
Dec 1, 04:42 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 00:00 EST
Update - This event is being rescheduled to December 1.
Nov 7, 20:05 EST
Scheduled - Bandwidth will be performing IP Network maintenance in our JFK data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the JFK data center.

Inbound Voice (origination) calls: We anticipate service disruption for a small portion of inbound calls in the following local markets served out of the JFK data center:

-120 - Portland, ME
-122 - Manchester, NH
-124 - Burlington, VT
-126 - Springfield, MA
-133 - Poughkeepsie, NY
-138 - Binghamton, NY
-220 - Pleasantville, NJ
-246 - Culpeper, VA
-250 - Lynchburg, VA
-254 - Charleston, WV
-256 - Clarksburg, WV
-322 - Youngstown, OH
-326 - Toledo, OH
-330 - Evansville, IN
-334 - Fort Wayne, IN
-354 - Madison, WI
-434 - Columbia, SC
-923 - Mansfield, OH
-927 - Harrisonburg, VA
-928 - Charlottesville, VA
-956 - Johnson City, TN
-974 - Rochester, NY

Outbound Voice (termination) calls: We suggest that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

The following services will not be impacted during the maintenance:
-Emergency (911) voice calling
-SMS / MMS Messaging
-HTTP Voice / Messaging services
-Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Nov 1, 18:18 EDT
Nov 30, 2017
Completed - The scheduled maintenance has been completed.
Nov 30, 06:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 05:00 EST
Scheduled - Bandwidth will be performing maintenance on the Application Platform. During this maintenance window, there will be a one-time drop of any calls or messages that are in the setup/initialization process. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted. Any messages already sent will also not be impacted.
Nov 17, 18:49 EST
Nov 29, 2017
Resolved - Final: Bandwidth can confirm that all services have been restored and are stable.

Start Time: NOV 29, 2017 01:06 ET
Stop Time: NOV 29, 2017 03:27 ET
Nov 29, 05:50 EST
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Nov 29, 02:59 EST
Completed - The scheduled maintenance has been completed.
Nov 29, 03:19 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 00:00 EST
Update - This event has been rescheduled to November 29.
Nov 7, 20:07 EST
Scheduled - Bandwidth will be performing IP Network maintenance in our ATL data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the ATL data center.

Inbound Voice (origination) calls: We anticipate service disruption (approximately 90 seconds) for a small portion of inbound calls in the following local markets served out of the ATL data center:
-244 - Roanoke VA
-332 - South Bend IN
-350 - Appleton WI
-420 - Asheville NC
-428 - Wilmington NC
-432 - Florence SC
-442 - Augusta GA
-534 - Topeka KS

Outbound Voice (termination) calls: We suggest that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

The following services will not be impacted during the maintenance:
-Emergency (911) voice calling
-SMS / MMS Messaging
-HTTP Voice / Messaging services
-Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Oct 27, 16:32 EDT