All Systems Operational

About This Site

Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Inbound Calling Services Operational
Inbound Calling (SIP)   Operational
Toll-Free calling - Inbound (SIP)   Operational
REST APIs - HTTP Voice   Operational
REST APIs - SIP Voice   Operational
BXML   Operational
Outbound Calling Services Operational
Outbound Calling (SIP)   Operational
Toll-Free calling - Outbound (SIP)   Operational
REST APIs - HTTP Voice   Operational
REST APIs - SIP Voice   Operational
BXML   Operational
Add On Services Operational
Call Recording   Operational
Transcriptions   Operational
Text-to-Speech   Operational
CNAM Lookup   Operational
Messaging Services Operational
SMS Messaging (SMPP)   Operational
MMS Messaging (SMPP)   Operational
Toll-Free SMS - Inbound   Operational
Toll-Free SMS - Outbound   Operational
International Messaging (HTTP)   Operational
International messaging (SIP)   Operational
REST APIs - HTTP SMS Messaging   Operational
REST APIs - HTTP MMS Messaging   Operational
Number Management Services Operational
New Number Ordering   Operational
Number Portability   Operational
Inbound Calling - Caller ID Lookup (CNAM)   Operational
Updating Phone Number Caller ID (LIDB)   Operational
9-1-1 Services Operational
NextGen 9-1-1 (Alabama)   Operational
EVS 9-1-1 Call Routing Service   Operational
9-1-1 Provisioning Service   Operational
DLR (Dynamic Location Routing)   Operational
SIP Trunking   Operational
Local Market Status ? Operational
120 - Portland, ME   Operational
122 - Manchester, NH   Operational
124 - Burlington, VT   Operational
126 - Springfield, MA   Operational
128 - Cambridge, MA   Operational
130 - Providence, RI   Operational
132 - New York City, NY   Operational
133 - Poughkeepsie, NY   Operational
134 - Albany, NY   Operational
136 - Syracuse, NY   Operational
138 - Binghamton, NY   Operational
140 - Buffalo, NY   Operational
220 - Pleasantville, NJ   Operational
222 - Camden, NJ   Operational
224 - Newark, NJ   Operational
226 - Harrisburg, PA   Operational
228 - Philadelphia, PA   Operational
230 - Altoona, PA   Operational
232 - Scranton, PA   Operational
234 - Pittsburgh, PA   Operational
236 - Washington, DC   Operational
238 - Baltimore, MD   Operational
240 - Frederick, MD   Operational
244 - Roanoke, VA   Operational
246 - Culpeper, VA   Operational
248 - Richmond, VA   Operational
250 - Lynchburg, VA   Operational
252 - Norfolk, VA   Operational
254 - Charleston, WV   Operational
256 - Clarksburg, WV   Operational
320 - Cleveland, OH   Operational
322 - Youngstown, OH   Operational
324 - Worthington, OH   Operational
325 - Akron, OH   Operational
326 - Toledo, OH   Operational
328 - Dayton, OH   Operational
330 - Evansville, IN   Operational
332 - South Bend, IN   Operational
334 - Fort Wayne, IN   Operational
336 - Indianapolis, IN   Operational
338 - Bloomington, IN   Operational
340 - Southfield, MI   Operational
342 - Marquette, MI   Operational
344 - Saginaw, MI   Operational
348 - Grand Rapids, MI   Operational
350 - Appleton, WI   Operational
354 - Madison, WI   Operational
356 - Milwaukee, WI   Operational
358 - Chicago, IL   Operational
368 - Peoria, IL   Operational
420 - Asheville, NC   Operational
422 - Charlotte, NC   Operational
424 - Greensboro, NC   Operational
426 - Raleigh, NC   Operational
428 - Wilmington, NC   Operational
432 - Myrtle Beach, SC   Operational
434 - Columbia, SC   Operational
436 - Charleston, SC   Operational
438 - Atlanta, GA   Operational
440 - Savannah, GA   Operational
442 - Augusta, GA   Operational
446 - Macon, GA   Operational
448 - Pensacola, FL   Operational
452 - Jacksonville, FL   Operational
454 - Gainesville, FL   Operational
458 - Orlando, FL   Operational
460 - Miami, FL   Operational
462 - Louisville, KY   Operational
468 - Memphis, TN   Operational
470 - Nashville, TN   Operational
472 - Chattanooga, TN   Operational
474 - Knoxville, TN   Operational
476 - Birmingham, AL   Operational
477 - Huntsville, AL   Operational
478 - Montgomery, AL   Operational
480 - Mobile, AL   Operational
482 - Jackson, MS   Operational
486 - Shreveport, LA   Operational
488 - Lake Charles, LA   Operational
490 - New Orleans, LA   Operational
492 - Baton Rouge, LA   Operational
520 - St. Louis, MO   Operational
522 - Springfield, MO   Operational
524 - Kansas City, MO   Operational
526 - Fort Smith, AR   Operational
528 - Little Rock, AR   Operational
532 - Wichita, KS   Operational
534 - Topeka, KS   Operational
536 - Oklahoma City, OK   Operational
538 - Tulsa, OK   Operational
540 - El Paso, TX   Operational
542 - Midland, TX   Operational
544 - Lubbock, TX   Operational
546 - Amarillo, TX   Operational
548 - Wichita Falls, TX   Operational
550 - Abilene, TX   Operational
552 - Dallas, TX   Operational
554 - Longview, TX   Operational
556 - Waco, TX   Operational
558 - Austin, TX   Operational
560 - Houston, TX   Operational
562 - Beaumont, TX   Operational
564 - Corpus Christi, TX   Operational
566 - San Antonio, TX   Operational
568 - Harlingen, TX   Operational
620 - Rochester, MN   Operational
624 - Duluth, MN   Operational
626 - St. Cloud, MN   Operational
628 - Minneapolis, MN   Operational
632 - Des Moines, IA   Operational
634 - Davenport, IA   Operational
635 - Cedar Rapids, IA   Operational
636 - Fargo, ND   Operational
638 - Bismarck,ND   Operational
640 - Sioux Falls, SD   Operational
644 - Omaha, NE   Operational
650 - Billings, MT   Operational
652 - Boise, ID   Operational
654 - Cheyenne, WY   Operational
656 - Denver, CO   Operational
658 - Colorado Springs, CO   Operational
660 - Salt Lake City, UT   Operational
664 - Albuquerque, NM   Operational
666 - Phoenix, AZ   Operational
668 - Tucson, AZ   Operational
670 - Eugene, OR   Operational
672 - Portland, OR   Operational
674 - Seattle, WA   Operational
676 - Spokane, WA   Operational
720 - Reno, NV   Operational
721 - Las Vegas, NV   Operational
722 - San Francisco, CA   Operational
724 - Chico, CA   Operational
726 - Sacramento, CA   Operational
728 - Fresno, CA   Operational
730 - Los Angeles, CA   Operational
732 - San Diego, CA   Operational
734 - Bakersfield, CA   Operational
736 - Monterey, CA   Operational
738 - Stockton, CA   Operational
740 - San Luis Obispo, CA   Operational
920 - New Haven, CT   Operational
922 - Cincinnati, OH   Operational
923 - Mansfield, OH   Operational
924 - Erie, PA   Operational
927 - Harrisonburg, VA   Operational
928 - Charlottesville, VA   Operational
949 - Fayetteville, NC   Operational
951 - Rocky Mount, NC   Operational
952 - Tampa, FL   Operational
953 - Tallahassee, FL   Operational
956 - Johnson City, TN   Operational
958 - Lincoln, NE   Operational
973 - Palm Springs, CA   Operational
974 - Rochester, NY   Operational
Support Operational
Phone Support   Operational
Ticketing Support   Operational
Help Center   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Bandwidth will be performing urgent network maintenance in our JFK data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the JFK data center.

Inbound Voice (origination) calls: We anticipate service disruption for a small portion of inbound calls in the following local markets served out of the JFK data center:

120 - Portland, ME
122 - Manchester, NH
124 - Burlington, VT
126 - Springfield, MA
133 - Poughkeepsie, NY
138 - Binghamton, NY
220 - Pleasantville, NJ
246 - Culpeper, VA
250 - Lynchburg, VA
254 - Charleston, WV
256 - Clarksburg, WV
322 - Youngstown, OH
326 - Toledo, OH
330 - Evansville, IN
334 - Fort Wayne, IN
354 - Madison, WI
434 - Columbia, SC
923 - Mansfield, OH
927 - Harrisonburg, VA
928 - Charlottesville, VA
956 - Johnson City, TN
974 - Rochester, NY

Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

The following services will not be impacted during the maintenance:
Emergency (911) Voice Calling
SMS/MMS Messaging
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Jul 19, 13:29 EDT
Application Platform Maintenance Jul 26, 05:00-06:00 EDT
Bandwidth will be performing maintenance on the Application Platform. During this maintenance window, there will be a one-time drop of any calls or messages that are in the setup/initialization process. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted. Any messages already sent will also not be impacted.
Posted on Jul 13, 08:41 EDT
Bandwidth will be performing network maintenance in our JFK data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the JFK data center.

Inbound Voice (origination) calls: We anticipate service disruption for a small portion of inbound calls in the following local markets served out of the JFK data center:

120 - Portland, ME
122 - Manchester, NH
124 - Burlington, VT
126 - Springfield, MA
133 - Poughkeepsie, NY
138 - Binghamton, NY
220 - Pleasantville, NJ
246 - Culpeper, VA
250 - Lynchburg, VA
254 - Charleston, WV
256 - Clarksburg, WV
322 - Youngstown, OH
326 - Toledo, OH
330 - Evansville, IN
334 - Fort Wayne, IN
354 - Madison, WI
434 - Columbia, SC
923 - Mansfield, OH
927 - Harrisonburg, VA
928 - Charlottesville, VA
956 - Johnson City, TN
974 - Rochester, NY

Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

The following services will not be impacted during the maintenance:
Emergency (911) Voice Calling
SMS/MMS Messaging
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Jul 13, 13:57 EDT
Bandwidth will be performing network maintenance in our JFK data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the JFK data center.

Inbound Voice (origination) calls: We anticipate service disruption for a small portion of inbound calls in the following local markets served out of the JFK data center:

120 - Portland, ME
122 - Manchester, NH
124 - Burlington, VT
126 - Springfield, MA
133 - Poughkeepsie, NY
138 - Binghamton, NY
220 - Pleasantville, NJ
246 - Culpeper, VA
250 - Lynchburg, VA
254 - Charleston, WV
256 - Clarksburg, WV
322 - Youngstown, OH
326 - Toledo, OH
330 - Evansville, IN
334 - Fort Wayne, IN
354 - Madison, WI
434 - Columbia, SC
923 - Mansfield, OH
927 - Harrisonburg, VA
928 - Charlottesville, VA
956 - Johnson City, TN
974 - Rochester, NY

Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

The following services will not be impacted during the maintenance:
Emergency (911) Voice Calling
SMS/MMS Messaging
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Jul 13, 13:59 EDT
SMS Messaging Maintenance - LAX Aug 1, 00:00-02:00 EDT
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Jul 20, 18:53 EDT
Application Platform Maintenance Aug 2, 05:00-06:00 EDT
Bandwidth will be performing maintenance on the Application Platform. During this maintenance window, there will be a one-time drop of any calls or messages that are in the setup/initialization process. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted. Any messages already sent will also not be impacted.
Posted on Jul 20, 18:48 EDT
SMS Messaging Maintenance - DFW Aug 7, 00:00-02:00 EDT
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.

All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Jul 20, 18:54 EDT
Past Incidents
Jul 22, 2018

No incidents reported today.

Jul 21, 2018
Resolved - Bandwidth has seen continued stability within the Toll-Free SMS industry and considers this incident resolved.
Jul 21, 20:54 EDT
Monitoring - Bandwidth, along with our vendor, is observing the delivery of Toll-Free messages and their processing in real-time without delay. We will continue to monitor this incident for continued stability.
Jul 21, 20:06 EDT
Identified - Bandwidth, along with our vendor, is seeing intermittent improvement of Toll-Free Message transmission. We remain engaged on this industry impairment.
Jul 21, 19:38 EDT
Investigating - Bandwidth is investigating a Toll-Free SMS latency incident within the industry. We have engaged our Toll-Free Vendor and internal teams.
Jul 21, 18:30 EDT
Resolved - Bandwidth has seen SMS Traffic fully restore across the V2 Application Platform and consider this incident resolved.
Jul 21, 00:00 EDT
Update - Bandwidth teams are seeing Toll-Free SMS Traffic begin to process across the V2 Application Platform. We continue to work to fully restore services.
Jul 20, 23:35 EDT
Identified - Bandwidth is continuing to troubleshoot this incident affecting inbound and outbound SMS traffic over the Application Platform.
Jul 20, 23:09 EDT
Update - As we continue to investigate this incident, both Inbound and Outbound SMS Traffic over our V2 Application Platform is impaired.
Jul 20, 22:00 EDT
Investigating - Bandwidth is investigating an incident affecting our V2 Application Platform Outbound SMS Traffic.
Jul 20, 21:42 EDT
Jul 20, 2018
Resolved - Bandwidth has seen continued stability within the Toll-Free SMS industry and considers this incident resolved.
Jul 20, 23:58 EDT
Update - We continue to monitor Toll-Free SMS Traffic within the industry for stability.
Jul 20, 22:22 EDT
Monitoring - We are seeing Toll-Free SMS traffic complete without delay within the industry. In conjunction with our vendor, Bandwidth will continue to monitor for stability.
Jul 20, 21:13 EDT
Investigating - Bandwidth is investigating a Toll-Free SMS latency incident within the industry. We have engaged our Toll-Free Vendor and internal teams.
Jul 20, 20:44 EDT
Resolved - Bandwidth has seen this incident stabilize and considers it resolved.
Jul 20, 16:07 EDT
Monitoring - Bandwidth, along with our vendor, is observing the delivery of Toll-Free messages and their processing in real-time without delay. We will continue to monitor this incident for continued stability.
Jul 20, 15:23 EDT
Update - Bandwidth continues to see outbound Toll-Free messages processing with intermittent delays, in partnership with our vendor. Efforts continue to resolve inbound Toll-Free messages across the industry.
Jul 20, 14:20 EDT
Identified - Bandwidth, along with our vendor, is seeing intermittent improvement of Toll-Free Message transmission. We remain engaged on this industry impairment.
Jul 20, 13:29 EDT
Update - Bandwidth continues to engage with our Toll-Free Messaging vendor. This industry impairment is being investigated by all appropriate parties.
Jul 20, 12:15 EDT
Update - Bandwidth continues to work with our Toll-Free messaging partner who is experiencing an industry impairment with Inbound and Outbound Toll-Free Messaging affecting certain carriers.
Jul 20, 11:00 EDT
Investigating - We are currently experiencing Inbound and Outbound Toll Free Messaging delays. We are working with our carrier for resolution.
Jul 20, 10:17 EDT
Resolved - Final:The carrier found a loop on the circuit which was dropped. Service has been restored.

Start Time:07/19/2018 7:46 ET
Stop Time:07/20/2018 06:39 ET
Jul 20, 06:42 EDT
Update - We are continuing to work on a fix for this issue.
Jul 20, 03:58 EDT
Update - We are continuing to work on a fix for this issue.
Jul 19, 23:57 EDT
Update - We are continuing to work on a fix for this issue.
Jul 19, 19:49 EDT
Identified - We are experiencing a transport issue on the Bandwidth network that is intermittently affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Jul 19, 19:46 EDT
Jul 19, 2018
Completed - The scheduled maintenance has been completed.
Jul 19, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 05:00 EDT
Scheduled - Bandwidth will be performing maintenance on the Application Platform. During this maintenance window, there will be a one-time drop of any calls or messages that are in the setup/initialization process. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted. Any messages already sent will also not be impacted.
Jul 6, 13:59 EDT
Completed - The scheduled maintenance has been completed.
Jul 19, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 00:02 EDT
Scheduled - Bandwidth will be performing maintenance on outbound proxies within our JFK data center.

Outbound voice traffic in JFK will experience a one-time drop of any calls that are in process during the maintenance window. It is anticipated this interruption will only last a few minutes.

The outbound proxies in DFW and LAX will be unaffected during this event. Customers may choose to point all traffic at the unaffected locations during the maintenance event to ensure no interruption to service.

NOTE: Customers currently connected directly to Bandwidth SBC's will not be impacted by this maintenance and can ignore this maintenance notification.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Jul 6, 14:51 EDT
Jul 18, 2018
Completed - The scheduled maintenance has been completed.
Jul 18, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 03:00 EDT
Scheduled - Bandwidth will be performing emergency network maintenance in our DFW data center. We are taking necessary steps to minimize impact to calls sent through the DFW data center and we are advising that customers route all Emergency (911) voice calls through the ATL data center to avoid potential service disruption.

The following services will not be impacted during the maintenance:
Inbound Voice (origination) calls
Outbound Voice (termination) calls
SMS/MMS Messaging
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Jul 17, 19:59 EDT
Jul 17, 2018
Completed - This maintenance has been cancelled.
Jul 17, 17:59 EDT
Update - This maintenance has been cancelled.
Jul 17, 17:58 EDT
Scheduled - Bandwidth will be performing network maintenance in our JFK data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the JFK data center.

Inbound Voice (origination) calls: We anticipate service disruption for a small portion of inbound calls in the following local markets served out of the JFK data center:

120 - Portland, ME
122 - Manchester, NH
124 - Burlington, VT
126 - Springfield, MA
133 - Poughkeepsie, NY
138 - Binghamton, NY
220 - Pleasantville, NJ
246 - Culpeper, VA
250 - Lynchburg, VA
254 - Charleston, WV
256 - Clarksburg, WV
322 - Youngstown, OH
326 - Toledo, OH
330 - Evansville, IN
334 - Fort Wayne, IN
354 - Madison, WI
434 - Columbia, SC
923 - Mansfield, OH
927 - Harrisonburg, VA
928 - Charlottesville, VA
956 - Johnson City, TN
974 - Rochester, NY

Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

The following services will not be impacted during the maintenance:
Emergency (911) Voice Calling
SMS/MMS Messaging
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Jun 29, 17:55 EDT
Completed - The scheduled maintenance has been completed.
Jul 17, 05:47 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 00:00 EDT
Scheduled - Bandwidth will be performing network maintenance in our JFK data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the JFK data center.

Inbound Voice (origination) calls: We anticipate service disruption for a small portion of inbound calls in the following local markets served out of the JFK data center:

120 - Portland, ME
122 - Manchester, NH
124 - Burlington, VT
126 - Springfield, MA
133 - Poughkeepsie, NY
138 - Binghamton, NY
220 - Pleasantville, NJ
246 - Culpeper, VA
250 - Lynchburg, VA
254 - Charleston, WV
256 - Clarksburg, WV
322 - Youngstown, OH
326 - Toledo, OH
330 - Evansville, IN
334 - Fort Wayne, IN
354 - Madison, WI
434 - Columbia, SC
923 - Mansfield, OH
927 - Harrisonburg, VA
928 - Charlottesville, VA
956 - Johnson City, TN
974 - Rochester, NY

Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

The following services will not be impacted during the maintenance:
Emergency (911) Voice Calling
SMS/MMS Messaging
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Jun 29, 17:53 EDT
Jul 16, 2018

No incidents reported.

Jul 15, 2018
Completed - The scheduled maintenance has been completed.
Jul 15, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 23:00 EDT
Scheduled - Bandwidth's Toll Free SMS aggregator will be performing an emergency upgrade of their infrastructure which will impact our messaging platform. During the maintenance window, Toll Free SMS customers will experience message queueing during a brief period of time during the scheduled maintenance window. All affected messages will be queued, stored and released shortly after the disruptive portion of work is completed.

If you need any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Jul 13, 16:38 EDT
Jul 13, 2018

No incidents reported.

Jul 12, 2018
Completed - The scheduled maintenance has been completed.
Jul 12, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 05:01 EDT
Scheduled - Bandwidth will be performing maintenance on the Application Platform. During this maintenance window, there will be a one-time drop of any calls or messages that are in the setup/initialization process. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted. Any messages already sent will also not be impacted.
Jun 29, 17:48 EDT
Jul 11, 2018
Resolved - Final: Our carrier resolved the issue and Bandwidth can confirm that all services are restored.

Start Time: 07 11 2018 03:37 ET
Stop Time: 07 11 2018 05:39 ET
Jul 11, 06:51 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Jul 11, 04:34 EDT
Jul 10, 2018
Resolved - Final: Circuit restored prior to carrier isolation testing.

Start Time: 07/10/2018 10:21 EST
Stop Time: 07/10/2018 10:36 EST
Jul 10, 13:42 EDT
Investigating - Update: Local market has restored at this time, carrier is investigating the issue.
Jul 10, 11:17 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Jul 10, 10:32 EDT
Completed - The scheduled maintenance has been completed.
Jul 10, 01:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 00:00 EDT
Scheduled - Bandwidth will be performing 911 maintenance in our ATL data center. Bandwidth is taking all necessary steps to minimize impact to 911 calls sent through the ATL data center. Additionally, we are advising customers to route all 911 calls to the DFW data center to eliminate any impact during the maintenance window

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Account Team via the bandwidth.com/support portal.
Jun 29, 21:09 EDT
Jul 9, 2018
Resolved - This incident has been resolved.
Jul 9, 18:06 EDT
Monitoring - The Transcription add-on service for our Application Platform has been restored at this time. We will continue to monitor for stability.
Jul 9, 18:01 EDT
Update - Bandwidth is continuing to work with our vendor to restore the Transcription add-on service for our Application Platform. We will provide an update when this incident has been resolved and we can confirm all services have been restored.
Jul 9, 16:42 EDT
Identified - We've identified the impairment alongside our vendor and are working towards resolution.
Jul 9, 15:59 EDT
Investigating - Bandwidth is currently investigating an impairment with the Transcription add-on service for our Application Platform.
Jul 9, 15:43 EDT
Jul 8, 2018

No incidents reported.