All Systems Operational

About This Site

Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Inbound Calling Services Operational
Inbound Calling (SIP)   Operational
Toll-Free calling - Inbound (SIP)   Operational
REST APIs - HTTP Voice   Operational
REST APIs - SIP Voice   Operational
BXML   Operational
Outbound Calling Services Operational
Outbound Calling (SIP)   Operational
Toll-Free calling - Outbound (SIP)   Operational
REST APIs - HTTP Voice   Operational
REST APIs - SIP Voice   Operational
BXML   Operational
Add On Services Operational
Call Recording   Operational
Transcriptions   Operational
Text-to-Speech   Operational
CNAM Lookup   Operational
Messaging Services Operational
SMS Messaging (SMPP)   Operational
MMS Messaging (SMPP)   Operational
Toll-Free SMS - Inbound   Operational
Toll-Free SMS - Outbound   Operational
International Messaging (HTTP)   Operational
International messaging (SIP)   Operational
REST APIs - HTTP SMS Messaging   Operational
REST APIs - HTTP MMS Messaging   Operational
Number Management Services Operational
New Number Ordering   Operational
Number Portability   Operational
Inbound Calling - Caller ID Lookup (CNAM)   Operational
Updating Phone Number Caller ID (LIDB)   Operational
9-1-1 Services Operational
NextGen 9-1-1 (Alabama)   Operational
EVS 9-1-1 Call Routing Service   Operational
9-1-1 Provisioning Service   Operational
SIP Trunking   Operational
Local Market Status ? Operational
120 - Portland, ME   Operational
122 - Manchester, NH   Operational
124 - Burlington, VT   Operational
126 - Springfield, MA   Operational
128 - Cambridge, MA   Operational
130 - Providence, RI   Operational
132 - New York City, NY   Operational
133 - Poughkeepsie, NY   Operational
134 - Albany, NY   Operational
136 - Syracuse, NY   Operational
138 - Binghamton, NY   Operational
140 - Buffalo, NY   Operational
220 - Pleasantville, NJ   Operational
222 - Camden, NJ   Operational
224 - Newark, NJ   Operational
226 - Harrisburg, PA   Operational
228 - Philadelphia, PA   Operational
230 - Altoona, PA   Operational
232 - Scranton, PA   Operational
234 - Pittsburgh, PA   Operational
236 - Washington, DC   Operational
238 - Baltimore, MD   Operational
240 - Frederick, MD   Operational
244 - Roanoke, VA   Operational
246 - Culpeper, VA   Operational
248 - Richmond, VA   Operational
250 - Lynchburg, VA   Operational
252 - Norfolk, VA   Operational
254 - Charleston, WV   Operational
256 - Clarksburg, WV   Operational
320 - Cleveland, OH   Operational
322 - Youngstown, OH   Operational
324 - Worthington, OH   Operational
325 - Akron, OH   Operational
326 - Toledo, OH   Operational
328 - Dayton, OH   Operational
330 - Evansville, IN   Operational
332 - South Bend, IN   Operational
334 - Fort Wayne, IN   Operational
336 - Indianapolis, IN   Operational
338 - Bloomington, IN   Operational
340 - Southfield, MI   Operational
342 - Marquette, MI   Operational
344 - Saginaw, MI   Operational
348 - Grand Rapids, MI   Operational
350 - Appleton, WI   Operational
354 - Madison, WI   Operational
356 - Milwaukee, WI   Operational
358 - Chicago, IL   Operational
368 - Peoria, IL   Operational
420 - Asheville, NC   Operational
422 - Charlotte, NC   Operational
424 - Greensboro, NC   Operational
426 - Raleigh, NC   Operational
428 - Wilmington, NC   Operational
432 - Myrtle Beach, SC   Operational
434 - Columbia, SC   Operational
436 - Charleston, SC   Operational
438 - Atlanta, GA   Operational
440 - Savannah, GA   Operational
442 - Augusta, GA   Operational
446 - Macon, GA   Operational
448 - Pensacola, FL   Operational
452 - Jacksonville, FL   Operational
454 - Gainesville, FL   Operational
458 - Orlando, FL   Operational
460 - Miami, FL   Operational
462 - Louisville, KY   Operational
468 - Memphis, TN   Operational
470 - Nashville, TN   Operational
472 - Chattanooga, TN   Operational
474 - Knoxville, TN   Operational
476 - Birmingham, AL   Operational
477 - Huntsville, AL   Operational
478 - Montgomery, AL   Operational
480 - Mobile, AL   Operational
482 - Jackson, MS   Operational
486 - Shreveport, LA   Operational
488 - Lake Charles, LA   Operational
490 - New Orleans, LA   Operational
492 - Baton Rouge, LA   Operational
520 - St. Louis, MO   Operational
522 - Springfield, MO   Operational
524 - Kansas City, MO   Operational
526 - Fort Smith, AR   Operational
528 - Little Rock, AR   Operational
532 - Wichita, KS   Operational
534 - Topeka, KS   Operational
536 - Oklahoma City, OK   Operational
538 - Tulsa, OK   Operational
540 - El Paso, TX   Operational
542 - Midland, TX   Operational
544 - Lubbock, TX   Operational
546 - Amarillo, TX   Operational
548 - Wichita Falls, TX   Operational
550 - Abilene, TX   Operational
552 - Dallas, TX   Operational
554 - Longview, TX   Operational
556 - Waco, TX   Operational
558 - Austin, TX   Operational
560 - Houston, TX   Operational
562 - Beaumont, TX   Operational
564 - Corpus Christi, TX   Operational
566 - San Antonio, TX   Operational
568 - Harlingen, TX   Operational
620 - Rochester, MN   Operational
624 - Duluth, MN   Operational
626 - St. Cloud, MN   Operational
628 - Minneapolis, MN   Operational
632 - Des Moines, IA   Operational
634 - Davenport, IA   Operational
635 - Cedar Rapids, IA   Operational
636 - Fargo, ND   Operational
638 - Bismarck,ND   Operational
640 - Sioux Falls, SD   Operational
644 - Omaha, NE   Operational
650 - Billings, MT   Operational
652 - Boise, ID   Operational
654 - Cheyenne, WY   Operational
656 - Denver, CO   Operational
658 - Colorado Springs, CO   Operational
660 - Salt Lake City, UT   Operational
664 - Albuquerque, NM   Operational
666 - Phoenix, AZ   Operational
668 - Tucson, AZ   Operational
670 - Eugene, OR   Operational
672 - Portland, OR   Operational
674 - Seattle, WA   Operational
676 - Spokane, WA   Operational
720 - Reno, NV   Operational
721 - Las Vegas, NV   Operational
722 - San Francisco, CA   Operational
724 - Chico, CA   Operational
726 - Sacramento, CA   Operational
728 - Fresno, CA   Operational
730 - Los Angeles, CA   Operational
732 - San Diego, CA   Operational
734 - Bakersfield, CA   Operational
736 - Monterey, CA   Operational
738 - Stockton, CA   Operational
740 - San Luis Obispo, CA   Operational
920 - New Haven, CT   Operational
922 - Cincinnati, OH   Operational
923 - Mansfield, OH   Operational
924 - Erie, PA   Operational
927 - Harrisonburg, VA   Operational
928 - Charlottesville, VA   Operational
949 - Fayetteville, NC   Operational
951 - Rocky Mount, NC   Operational
952 - Tampa, FL   Operational
953 - Tallahassee, FL   Operational
956 - Johnson City, TN   Operational
958 - Lincoln, NE   Operational
973 - Palm Springs, CA   Operational
974 - Rochester, NY   Operational
Support Operational
Phone Support   Operational
Ticketing Support   Operational
Help Center   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Application Platform Maintenance Jun 21, 05:00-06:00 EDT
Bandwidth will be performing maintenance on the Application Platform. During this maintenance window, there will be a one-time drop of any calls or messages that are in the setup/initialization process. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted. Any messages already sent will also not be impacted.
Posted on Jun 8, 11:44 EDT
Application Platform Maintenance Jun 28, 05:00-06:00 EDT
Bandwidth will be performing maintenance on the Application Platform. During this maintenance window, there will be a one-time drop of any calls or messages that are in the setup/initialization process. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted. Any messages already sent will also not be impacted.
Posted on Jun 15, 20:06 EDT
Bandwidth will be performing network maintenance in our DFW data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the DFW data center.

Inbound Voice (origination) calls: We anticipate service disruption for a small portion of inbound calls in the following local markets served out of the DFW data center:

338 - Bloomington, IN
344 - Saginaw, MI
368 - Peoria, IL
440 - Savannah, GA
446 - Macon, GA
448 - Pensacola, FL
454 - Gainesville, FL
472 - Chattanooga, TN
477 - Huntsville, AL
478 - Montgomery, AL
480 - Mobile, AL
488 - Lake Charles, LA
492 - Baton Rouge, LA
522 - Springfield, MO
526 - Fort Smith, AR
540 - El Paso, TX
544 - Lubbock, TX
546 - Amarillo, TX
548 - Wichita Falls, TX
550 - Abilene, TX
554 - Longview, TX
556 - Waco, TX
562 - Beaumont, TX
564 - Corpus Christi, TX
568 - Harlingen, TX
624 - Duluth, MN
634 - Davenport, IA
635 - Cedar Rapids, IA
638 - Bismarck,ND
640 - Sioux Falls, SD
644 - Omaha, NE
658 - Colorado Springs, CO
953 - Tallahassee, FL
958 - Lincoln, NE

Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

Emergency (911) Voice Calling: Bandwidth advises that customers route all calls through the ATL data center.

SMS/MMS Messaging: We advise customers to point their outbound message traffic to our LAX data center to avoid any service disruption.

The following services will not be impacted during the maintenance:
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Jun 14, 18:53 EDT
Bandwidth will be performing network maintenance in our DFW data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the DFW data center.

Inbound Voice (origination) calls: We anticipate service disruption for a small portion of inbound calls in the following local markets served out of the DFW data center:

338 - Bloomington, IN
344 - Saginaw, MI
368 - Peoria, IL
440 - Savannah, GA
446 - Macon, GA
448 - Pensacola, FL
454 - Gainesville, FL
472 - Chattanooga, TN
477 - Huntsville, AL
478 - Montgomery, AL
480 - Mobile, AL
488 - Lake Charles, LA
492 - Baton Rouge, LA
522 - Springfield, MO
526 - Fort Smith, AR
540 - El Paso, TX
544 - Lubbock, TX
546 - Amarillo, TX
548 - Wichita Falls, TX
550 - Abilene, TX
554 - Longview, TX
556 - Waco, TX
562 - Beaumont, TX
564 - Corpus Christi, TX
568 - Harlingen, TX
624 - Duluth, MN
634 - Davenport, IA
635 - Cedar Rapids, IA
638 - Bismarck,ND
640 - Sioux Falls, SD
644 - Omaha, NE
658 - Colorado Springs, CO
953 - Tallahassee, FL
958 - Lincoln, NE

Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

Emergency (911) Voice Calling: Bandwidth advises that customers route all calls through the ATL data center.

SMS/MMS Messaging: We advise customers to point their outbound message traffic to our LAX data center to avoid any service disruption.

The following services will not be impacted during the maintenance:
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Jun 14, 18:54 EDT
Past Incidents
Jun 18, 2018

No incidents reported today.

Jun 17, 2018
Resolved - Final: Our carrier has completed all necessary repairs (fiber cut/equipment failure) and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 06/15, 2018 14:22 ET
Stop Time: 06/17, 2018 07:31 ET
Jun 17, 15:53 EDT
Update - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
Jun 17, 13:34 EDT
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Jun 17, 09:17 EDT
Update - Update: We are continuing to work with our carrier for resolution for 120 - Portland, ME
Jun 17, 03:31 EDT
Update - Update: We are continuing to work with our carrier for resolution. 120 - Portland, ME
Jun 16, 23:36 EDT
Update - Our upstream carrier is continuing to investigate at this time.
Jun 16, 19:33 EDT
Update - Our carrier advised splicing crews are continuing to repair the fiber. No ETTR at this time.
Jun 16, 15:12 EDT
Update - Our carrier has identified the issue as a major fiber cut due to construction in the NYC area. They currently have splicing crews working to restore the fiber.
Jun 16, 11:15 EDT
Update - 120 - Portland, ME
Update: We are continuing to work with our carrier for resolution.

134 - Albany, NY
Bandwidth has resolved the service impairment for this market.
Jun 16, 07:00 EDT
Update - 120 - Portland, ME
Update: Our carrier is continuing to isolate the cause of this incident.

134 - Albany, NY
Bandwidth has resolved the service impairment for this market.
Jun 16, 03:01 EDT
Update - Update: We are continuing to work with our carrier for resolution for 120 - Portland, ME. Bandwidth has resolved the service impairment to calls in 134 - Albany, NY
Jun 15, 22:58 EDT
Update - Update: Bandwidth has resolved the service impairment to calls in 134 - Albany, NY and are continuing to work with our carrier for resolution for 120 - Portland, ME.
Jun 15, 18:56 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting calling for the following markets:

120 - Portland, ME
134 - Albany, NY

We are currently working with our carrier for resolution.
Jun 15, 18:13 EDT
Jun 14, 2018
Completed - The scheduled maintenance has been completed.
Jun 14, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 00:00 EDT
Scheduled - Bandwidth will be performing network maintenance in our DFW data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the DFW data center.

Inbound Voice (origination) calls: We anticipate service disruption for a small portion of inbound calls in the following local markets served out of the DFW data center:

338 - Bloomington, IN
344 - Saginaw, MI
368 - Peoria, IL
440 - Savannah, GA
446 - Macon, GA
448 - Pensacola, FL
454 - Gainesville, FL
472 - Chattanooga, TN
477 - Huntsville, AL
478 - Montgomery, AL
480 - Mobile, AL
488 - Lake Charles, LA
492 - Baton Rouge, LA
522 - Springfield, MO
526 - Fort Smith, AR
540 - El Paso, TX
544 - Lubbock, TX
546 - Amarillo, TX
548 - Wichita Falls, TX
550 - Abilene, TX
554 - Longview, TX
556 - Waco, TX
562 - Beaumont, TX
564 - Corpus Christi, TX
568 - Harlingen, TX
624 - Duluth, MN
634 - Davenport, IA
635 - Cedar Rapids, IA
638 - Bismarck,ND
640 - Sioux Falls, SD
644 - Omaha, NE
658 - Colorado Springs, CO
953 - Tallahassee, FL
958 - Lincoln, NE

Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

Emergency (911) Voice Calling: Bandwidth advises that customers route all calls through the ATL data center.

SMS/MMS Messaging: We advise customers to point their outbound message traffic to our LAX data center to avoid any service disruption.

The following services will not be impacted during the maintenance:
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Jun 13, 20:27 EDT
Completed - The scheduled maintenance has been completed.
Jun 14, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 05:00 EDT
Scheduled - Bandwidth will be performing maintenance on the Application Platform. During this maintenance window, there will be a one-time drop of any calls or messages that are in the setup/initialization process. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted. Any messages already sent will also not be impacted.
Jun 1, 17:01 EDT
Resolved - Final: Our carrier has repaired the fiber cut and Bandwidth can confirm that all services are restored.

Start Time: 06/13/2018 16:43 ET
Stop Time: 06/13/2018 23:18 ET
Jun 14, 02:21 EDT
Investigating - Update: Our carrier has identified a fiber cut and is working on the repairs at this time.
Jun 13, 23:22 EDT
Update - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only. Our carrier has begun with the repairs to resolve the issue.

We are continuing to work with our carrier for resolution.
Jun 13, 19:59 EDT
Update - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are continuing to work with our carrier for resolution.
Jun 13, 15:43 EDT
Update - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are continuing to work with our carrier for resolution.
Jun 13, 11:53 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Jun 13, 08:09 EDT
Jun 13, 2018
Completed - The scheduled maintenance has been completed.
Jun 13, 09:38 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 00:01 EDT
Scheduled - Bandwidth will be performing network maintenance in our DFW data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the DFW data center.

Inbound Voice (origination) calls: We anticipate service disruption for a small portion of inbound calls in the following local markets served out of the DFW data center:

338 - Bloomington, IN
344 - Saginaw, MI
368 - Peoria, IL
440 - Savannah, GA
446 - Macon, GA
448 - Pensacola, FL
454 - Gainesville, FL
472 - Chattanooga, TN
477 - Huntsville, AL
478 - Montgomery, AL
480 - Mobile, AL
488 - Lake Charles, LA
492 - Baton Rouge, LA
522 - Springfield, MO
526 - Fort Smith, AR
540 - El Paso, TX
544 - Lubbock, TX
546 - Amarillo, TX
548 - Wichita Falls, TX
550 - Abilene, TX
554 - Longview, TX
556 - Waco, TX
562 - Beaumont, TX
564 - Corpus Christi, TX
568 - Harlingen, TX
624 - Duluth, MN
634 - Davenport, IA
635 - Cedar Rapids, IA
638 - Bismarck,ND
640 - Sioux Falls, SD
644 - Omaha, NE
658 - Colorado Springs, CO
953 - Tallahassee, FL
958 - Lincoln, NE

Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

Emergency (911) Voice Calling: Bandwidth advises that customers route all calls through the ATL data center.

SMS/MMS Messaging: We advise customers to point their outbound message traffic to our LAX data center to avoid any service disruption.

The following services will not be impacted during the maintenance:
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
May 31, 17:47 EDT
Resolved - Bandwidth’s Application Platform experienced a brief impairment affecting new number ordering and provisioning. All existing endpoint traffic was flowing as expected and no other portals were affected.
Jun 13, 08:54 EDT
Completed - The scheduled maintenance has been completed.
Jun 13, 06:00 EDT
Scheduled - Bandwidth will be performing network maintenance in our DFW data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the DFW data center.

Inbound Voice (origination) calls: We anticipate service disruption for a small portion of inbound calls in the following local markets served out of the DFW data center:

338 - Bloomington, IN
344 - Saginaw, MI
368 - Peoria, IL
440 - Savannah, GA
446 - Macon, GA
448 - Pensacola, FL
454 - Gainesville, FL
472 - Chattanooga, TN
477 - Huntsville, AL
478 - Montgomery, AL
480 - Mobile, AL
488 - Lake Charles, LA
492 - Baton Rouge, LA
522 - Springfield, MO
526 - Fort Smith, AR
540 - El Paso, TX
544 - Lubbock, TX
546 - Amarillo, TX
548 - Wichita Falls, TX
550 - Abilene, TX
554 - Longview, TX
556 - Waco, TX
562 - Beaumont, TX
564 - Corpus Christi, TX
568 - Harlingen, TX
624 - Duluth, MN
634 - Davenport, IA
635 - Cedar Rapids, IA
638 - Bismarck,ND
640 - Sioux Falls, SD
644 - Omaha, NE
658 - Colorado Springs, CO
953 - Tallahassee, FL
958 - Lincoln, NE

Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

Emergency (911) Voice Calling: Bandwidth advises that customers route all calls through the ATL data center.

SMS/MMS Messaging: We advise customers to point their outbound message traffic to our LAX data center to avoid any service disruption.

The following services will not be impacted during the maintenance:
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
May 31, 17:48 EDT
Jun 12, 2018
Resolved - Final: Our carrier has repaired the fiber cut and Bandwidth can confirm that all services are restored.

Start Time: June 12th 2018, 10:21 EDT
Stop Time: June 12th 2018, 20:35 EDT
Jun 12, 20:35 EDT
Identified - Update: Our carrier has identified a fiber cut and is working on the repairs at this time.
Jun 12, 18:05 EDT
Investigating - Update: Our carrier is continuing to isolate the cause of this incident.
Jun 12, 14:22 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Jun 12, 10:21 EDT
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 06/12/2018 00:00 ET
Stop Time: 06/12/2018 05:05 ET
Jun 12, 06:12 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Jun 12, 04:14 EDT
Jun 11, 2018
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.


Start Time: 12:24 AM EST
Stop Time: 1:50 AM EST
Jun 11, 05:17 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Jun 11, 01:25 EDT
Jun 10, 2018

No incidents reported.

Jun 9, 2018
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 10:07 AM ET

Stop Time: 6:03 PM ET
Jun 9, 19:00 EDT
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Jun 9, 18:08 EDT
Identified - Update: Our carrier has identified a equipment malfunction and is working to complete replacement.
Jun 9, 15:16 EDT
Investigating - We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.
Jun 9, 10:15 EDT
Jun 8, 2018
Completed - The scheduled maintenance has been completed.
Jun 8, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 22:01 EDT
Scheduled - Bandwidth will be performing an urgent PDU (power distribution unit) replacement in our JFK Datacenter. Bandwidth is taking all necessary precautions during this event and do not expect any impact to voice calls routing through the JFK Datacenter.
Jun 7, 20:37 EDT
Jun 7, 2018
Resolved - Bandwidth’s ticketing vendor has mitigated this impairment. Our teams will continue to monitor, however, we consider this incident resolved.
Jun 7, 13:13 EDT
Investigating - Bandwidth’s ticketing vendor is currently experiencing a service impairment affecting our Support and Ticketing Portal. Your Bandwidth Support Team can still be reached by phone at: 855-864-7776 to assist. We are working with our vendor to restore Support and Ticketing Portal
Jun 7, 12:35 EDT
Completed - The scheduled maintenance has been completed.
Jun 7, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 05:00 EDT
Scheduled - Bandwidth will be performing maintenance on the Application Platform. During this maintenance window, there will be a one-time drop of any calls or messages that are in the setup/initialization process. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted. Any messages already sent will also not be impacted.
May 18, 17:13 EDT
Jun 6, 2018
Resolved - Final: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 11:00 AM ET

Stop Time: 1:05 PM ET
Jun 6, 15:02 EDT
Monitoring - Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
Jun 6, 13:52 EDT
Identified - Update: Our carrier has identified a card malfunction and is working to complete replacement.
Jun 6, 13:15 EDT
Investigating - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Jun 6, 11:08 EDT
Jun 5, 2018
Resolved - Final: Our carrier has completed their maintenance and service has been restored to this region.

Start Time: 06/05/2018 00:30 ET
Stop Time: 06/05/2018 03:30 ET
Jun 5, 04:36 EDT
Investigating - Update: Our carrier has informed us they are conducting a maintenance affecting this region.
Jun 5, 03:43 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Jun 5, 01:25 EDT
Completed - The scheduled maintenance has been completed.
Jun 5, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
May 22, 17:01 EDT
Jun 4, 2018

No incidents reported.