All Systems Operational

About This Site

Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Inbound Calling Services Operational
Inbound Calling (SIP) Operational
Toll-Free calling - Inbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Outbound Calling Services Operational
Outbound Calling (SIP) Operational
Toll-Free calling - Outbound (SIP) Operational
REST APIs - HTTP Voice Operational
REST APIs - SIP Voice Operational
BXML Operational
Add On Services Operational
Call Recording Operational
Transcriptions Operational
Text-to-Speech Operational
CNAM Lookup Operational
Messaging Services Operational
SMS Messaging (SMPP) Operational
MMS Messaging (SMPP) Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
International Messaging (HTTP) Operational
International messaging (SIP) Operational
REST APIs - HTTP SMS Messaging Operational
REST APIs - HTTP MMS Messaging Operational
Number Management Services Operational
New Number Ordering Operational
Number Portability Operational
Inbound Calling - Caller ID Lookup (CNAM) Operational
Updating Phone Number Caller ID (LIDB) Operational
9-1-1 Services Operational
NextGen 9-1-1 (Alabama) Operational
EVS 9-1-1 Call Routing Service Operational
9-1-1 Provisioning Service Operational
SIP Trunking Operational
Local Market Status ? Operational
120 - Portland, ME Operational
122 - Manchester, NH Operational
124 - Burlington, VT Operational
126 - Springfield, MA Operational
128 - Cambridge, MA Operational
130 - Providence, RI Operational
132 - New York City, NY Operational
133 - Poughkeepsie, NY Operational
134 - Albany, NY Operational
136 - Syracuse, NY Operational
138 - Binghamton, NY Operational
140 - Buffalo, NY Operational
220 - Pleasantville, NJ Operational
222 - Camden, NJ Operational
224 - Newark, NJ Operational
226 - Harrisburg, PA Operational
228 - Philadelphia, PA Operational
230 - Altoona, PA Operational
232 - Scranton, PA Operational
234 - Pittsburgh, PA Operational
236 - Washington, DC Operational
238 - Baltimore, MD Operational
240 - Frederick, MD Operational
244 - Roanoke, VA Operational
246 - Culpeper, VA Operational
248 - Richmond, VA Operational
250 - Lynchburg, VA Operational
252 - Norfolk, VA Operational
254 - Charleston, WV Operational
256 - Clarksburg, WV Operational
320 - Cleveland, OH Operational
322 - Youngstown, OH Operational
324 - Worthington, OH Operational
325 - Akron, OH Operational
326 - Toledo, OH Operational
328 - Dayton, OH Operational
330 - Evansville, IN Operational
332 - South Bend, IN Operational
334 - Fort Wayne, IN Operational
336 - Indianapolis, IN Operational
338 - Bloomington, IN Operational
340 - Southfield, MI Operational
342 - Marquette, MI Operational
344 - Saginaw, MI Operational
348 - Grand Rapids, MI Operational
350 - Appleton, WI Operational
354 - Madison, WI Operational
356 - Milwaukee, WI Operational
358 - Chicago, IL Operational
368 - Peoria, IL Operational
420 - Asheville, NC Operational
422 - Charlotte, NC Operational
424 - Greensboro, NC Operational
426 - Raleigh, NC Operational
428 - Wilmington, NC Operational
432 - Myrtle Beach, SC Operational
434 - Columbia, SC Operational
436 - Charleston, SC Operational
438 - Atlanta, GA Operational
440 - Savannah, GA Operational
442 - Augusta, GA Operational
446 - Macon, GA Operational
448 - Pensacola, FL Operational
452 - Jacksonville, FL Operational
454 - Gainesville, FL Operational
458 - Orlando, FL Operational
460 - Miami, FL Operational
462 - Louisville, KY Operational
468 - Memphis, TN Operational
470 - Nashville, TN Operational
472 - Chattanooga, TN Operational
474 - Knoxville, TN Operational
476 - Birmingham, AL Operational
477 - Huntsville, AL Operational
478 - Montgomery, AL Operational
480 - Mobile, AL Operational
482 - Jackson, MS Operational
486 - Shreveport, LA Operational
488 - Lake Charles, LA Operational
490 - New Orleans, LA Operational
492 - Baton Rouge, LA Operational
520 - St. Louis, MO Operational
522 - Springfield, MO Operational
524 - Kansas City, MO Operational
526 - Fort Smith, AR Operational
528 - Little Rock, AR Operational
532 - Wichita, KS Operational
534 - Topeka, KS Operational
536 - Oklahoma City, OK Operational
538 - Tulsa, OK Operational
540 - El Paso, TX Operational
542 - Midland, TX Operational
544 - Lubbock, TX Operational
546 - Amarillo, TX Operational
548 - Wichita Falls, TX Operational
550 - Abilene, TX Operational
552 - Dallas, TX Operational
554 - Longview, TX Operational
556 - Waco, TX Operational
558 - Austin, TX Operational
560 - Houston, TX Operational
562 - Beaumont, TX Operational
564 - Corpus Christi, TX Operational
566 - San Antonio, TX Operational
568 - Harlingen, TX Operational
620 - Rochester, MN Operational
624 - Duluth, MN Operational
626 - St. Cloud, MN Operational
628 - Minneapolis, MN Operational
632 - Des Moines, IA Operational
634 - Davenport, IA Operational
635 - Cedar Rapids, IA Operational
636 - Fargo, ND Operational
638 - Bismarck,ND Operational
640 - Sioux Falls, SD Operational
644 - Omaha, NE Operational
650 - Billings, MT Operational
652 - Boise, ID Operational
654 - Cheyenne, WY Operational
656 - Denver, CO Operational
658 - Colorado Springs, CO Operational
660 - Salt Lake City, UT Operational
664 - Albuquerque, NM Operational
666 - Phoenix, AZ Operational
668 - Tucson, AZ Operational
670 - Eugene, OR Operational
672 - Portland, OR Operational
674 - Seattle, WA Operational
676 - Spokane, WA Operational
720 - Reno, NV Operational
721 - Las Vegas, NV Operational
722 - San Francisco, CA Operational
724 - Chico, CA Operational
726 - Sacramento, CA Operational
728 - Fresno, CA Operational
730 - Los Angeles, CA Operational
732 - San Diego, CA Operational
734 - Bakersfield, CA Operational
736 - Monterey, CA Operational
738 - Stockton, CA Operational
740 - San Luis Obispo, CA Operational
920 - New Haven, CT Operational
922 - Cincinnati, OH Operational
923 - Mansfield, OH Operational
924 - Erie, PA Operational
927 - Harrisonburg, VA Operational
928 - Charlottesville, VA Operational
949 - Fayetteville, NC Operational
951 - Rocky Mount, NC Operational
952 - Tampa, FL Operational
953 - Tallahassee, FL Operational
956 - Johnson City, TN Operational
958 - Lincoln, NE Operational
973 - Palm Springs, CA Operational
974 - Rochester, NY Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Application Platform Maintenance Jun 29, 05:00-06:00 EDT
Bandwidth will be performing maintenance on the Application Platform. During this maintenance window, there will be a one-time drop of any calls or messages that are in the setup/initialization process. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted. Any messages already sent will also not be impacted.
Posted on Jun 16, 19:10 EDT
Bandwidth will be performing maintenance on the Edge02 LAX Proxy. The Edge02 LAX Proxy will experience a one-time drop of any calls that are in the setup/initialization process during the maintenance window. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted.

Edge02 JFK will be unaffected during this event. Edge02 LAX customers may choose to point all traffic at Edge02 JFK to ensure no interruption to service.

Customers currently connected directly to Bandwidth SBC's will not be impacted by this maintenance and can ignore this maintenance notification.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Jun 20, 17:31 EDT
Bandwidth will be performing maintenance on the Edge02 JFK Proxy. The Edge02 JFK Proxy will experience a one-time drop of any calls that are in the setup/initialization process during the maintenance window. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted.

Edge02 LAX will be unaffected during this event. Edge02 JFK customers may choose to point all traffic at Edge02 LAX to ensure no interruption to service.

Customers currently connected directly to Bandwidth SBC's will not be impacted by this maintenance and can ignore this maintenance notification.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Jun 20, 17:37 EDT
Application Platform Maintenance Jul 6, 05:00-06:00 EDT
Bandwidth will be performing maintenance on the Application Platform. During this maintenance window, there will be a one-time drop of any calls or messages that are in the setup/initialization process. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted. Any messages already sent will also not be impacted.
Posted on Jun 23, 19:11 EDT
MMS Messaging Maintenance - LAX Jul 6, 23:00 - Jul 7, 00:00 EDT
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in MMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Jun 20, 18:09 EDT
MMS Messaging Maintenance - DFW Jul 10, 23:00 - Jul 11, 00:00 EDT
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in MMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.

All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Jun 20, 18:13 EDT
Past Incidents
Jun 27, 2017
Resolved - This incident is resolved. We continue to see successful 911 traffic out of our Atlanta and Dallas SBC's and have restored all services on our 911 platform. We will continue to closely monitor to ensure system stability.
Jun 27, 00:12 EDT
Update - Bandwidth continues to see successful 911 traffic in ATL and Dallas SBC's. We will continue to monitor the system for stability until this incident is resolved.
Jun 26, 19:58 EDT
Update - Bandwidth continues to see successful 911 traffic in ATL and Dallas SBC's. We are continuing to monitor closely until this incident is fully resolved.
Jun 26, 18:33 EDT
Monitoring - Bandwidth is currently monitoring successful 911 traffic via Atlanta. Bandwidth will continue to closely monitor to ensure successful traffic transmission. Customers may put Atlanta back into route for 911 traffic at this time.
Jun 26, 17:02 EDT
Update - Bandwidth is seeing 911 calls process to the Dallas SBC. We are continuing to work to restore the Atlanta SBC at this time.
Jun 26, 16:40 EDT
Update - Bandwidth continues to troubleshoot the network impairment for the Atlanta and Dallas SBCs impacting 911 call routing. We will continue to provide regular updates as they become available.
Jun 26, 16:22 EDT
Investigating - Bandwidth is currently investigating a network impairment with routing 911 voice calls. At this time, no calls are processing to the Atlanta SBC or Dallas SBC.
Jun 26, 15:56 EDT
Jun 26, 2017
Resolved - Bandwidth continues to see successful 911 calls flow through Atlanta. We consider this incident resolved.
Jun 26, 14:22 EDT
Monitoring - Bandwidth is currently monitoring successful 911 traffic via Atlanta. Bandwidth will continue to closely monitor to ensure successful traffic transmission. Customers may put Atlanta back into route for 911 traffic at this time.
Jun 26, 12:55 EDT
Update - Bandwidth continues to investigate the network impairment for the Atlanta SBC. We continue to ask all customers to direct 911 traffic to the Dallas SBC.
Jun 26, 12:37 EDT
Investigating - Bandwidth is currently investigating a network impairment with routing 911 voice calls through our Atlanta SBC. We are asking all customers to direct 911 traffic to the Dallas SBC.
Jun 26, 12:04 EDT
Jun 25, 2017
Resolved - Final: Our carrier has resolved issue at this time and Bandwidth can confirm all services are restored

Start Time: June 24,2017 10:49 PM EST
Stop Time: June 25,2017 12:42 AM EST
Jun 25, 04:02 EDT
Monitoring - Update: Services are up at this time, we are currently monitoring and verifying resolution from our carrier.
Jun 25, 03:15 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Jun 24, 23:22 EDT
Jun 23, 2017
Resolved - Bandwidth has seen continued stability and considers this impairment resolved.
Jun 23, 06:42 EDT
Monitoring - Bandwidth has seen the affected Application Platform Voice Services restore. We continue to monitor our network and Application Platform for stability.
Jun 22, 22:44 EDT
Identified - Bandwidth continues to investigate this Application Platform voice impairment. Internal teams are working to bring about a resolution.
Jun 22, 22:37 EDT
Investigating - Bandwidth has identified a network impairment with inbound and outbound voice services on our Application Platform product only.
Jun 22, 21:29 EDT
Jun 22, 2017
Completed - The scheduled maintenance has been completed.
Jun 22, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 05:00 EDT
Scheduled - Bandwidth will be performing maintenance on the Application Platform. During this maintenance window, there will be a one-time drop of any calls or messages that are in the setup/initialization process. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted. Any messages already sent will also not be impacted.
Jun 9, 17:47 EDT
Jun 21, 2017

No incidents reported.

Jun 20, 2017
Resolved - Final: Our carrier has resolved issue at this time and Bandwidth can confirm all services are restored

Start Time: June 19,2017 7:40 PM EST
Stop Time: June 20,2017 12:36 AM EST
Jun 20, 11:07 EDT
Monitoring - Services are up at this time, we are currently monitoring and verifying resolution from our carrier.
Jun 20, 08:32 EDT
Update - We are continuing to work with our carrier for a resolution.
Jun 20, 00:06 EDT
Identified - We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Jun 19, 20:04 EDT
Jun 18, 2017

No incidents reported.

Jun 17, 2017

No incidents reported.

Jun 16, 2017

No incidents reported.

Jun 15, 2017
Completed - The scheduled maintenance has been completed.
Jun 15, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 05:00 EDT
Scheduled - Bandwidth will be performing maintenance on the Application Platform. During this maintenance window, there will be a one-time drop of any calls or messages that are in the setup/initialization process. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted. Any messages already sent will also not be impacted.
Jun 2, 16:42 EDT
Jun 14, 2017

No incidents reported.

Jun 13, 2017

No incidents reported.