Return to Bandwidth.com
SUPPORT CENTER
SUPPORT CENTER

Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

    • Outbound 10DLC SMS Incident

    Incident Report for Bandwidth

    Postmortem

    This incident was erroneously resolved. The current incident can be found here.

    Posted Dec 12, 2024 - 17:44 EST

    Resolved

    This incident has been resolved.
    Posted Dec 12, 2024 - 17:29 EST

    Update

    Bandwidth teams remain engaged with the industry vendors to restore expected messaging behavior. This impacts only a small sub-set of Bandwidth 10DLC numbers with traffic towards T-Mobile destinations. Updates will be provided as they become available from the impacted vendors.
    Posted Dec 12, 2024 - 07:53 EST

    Update

    Bandwidth teams remain engaged with they industry vendors to restore expected messaging behavior. This impacts only a small sub-set of Bandwidth 10DLC numbers with traffic towards T-Mobile destinations.
    Posted Dec 05, 2024 - 12:58 EST

    Update

    Bandwidth teams remain engaged with industry vendors to ensure expected messaging behavior is restored for the impacted sub-set of Bandwidth 10DLC numbers with traffic towards T-Mobile destinations .
    Posted Dec 02, 2024 - 19:51 EST

    Update

    Bandwidth teams remain engaged with industry vendors to ensure expected messaging behavior is restored for the impacted sub-set of T-Mobile destinations.
    Posted Dec 02, 2024 - 13:41 EST

    Update

    We are continuing to investigate this intermittent incident alongside industry vendors and T-Mobile.
    Posted Dec 01, 2024 - 09:00 EST

    Update

    We are continuing to investigate this intermittent incident alongside industry vendors and T-Mobile.
    Posted Nov 30, 2024 - 17:22 EST

    Update

    We are continuing to investigate this intermittent incident alongside industry vendors and T-Mobile.
    Posted Nov 30, 2024 - 08:19 EST

    Update

    We are continuing to investigate this intermittent incident alongside industry vendors and T-Mobile.
    Posted Nov 29, 2024 - 17:57 EST

    Update

    We are continuing to investigate this intermittent incident alongside industry vendors and T-Mobile.
    Posted Nov 29, 2024 - 10:28 EST

    Update

    Bandwidth alongside industry vendors and T-Mobile continue to investigate this intermittent incident.
    Posted Nov 27, 2024 - 17:38 EST

    Update

    Bandwidth alongside industry vendors and TMobile continue to investigate this intermittent incident.
    Posted Nov 27, 2024 - 07:33 EST

    Investigating

    Bandwidth teams are investigating an intermittent outbound 10DLC incident where some T-Mobile handsets are not receiving inbound messages from Bandwidth. Teams are activity working to restore expected messaging behavior.
    Posted Nov 26, 2024 - 19:32 EST
    This incident affected: United States Messaging Services (SMS Messaging (SMPP)).
    ← Current Status Powered by Atlassian Statuspage