Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

Outbound 10DLC SMS Incident

Incident Report for Bandwidth

Postmortem

This incident was erroneously resolved. The current incident can be found here.

Posted Dec 12, 2024 - 17:44 EST

Resolved

This incident has been resolved.
Posted Dec 12, 2024 - 17:29 EST

Update

Bandwidth teams remain engaged with the industry vendors to restore expected messaging behavior. This impacts only a small sub-set of Bandwidth 10DLC numbers with traffic towards T-Mobile destinations. Updates will be provided as they become available from the impacted vendors.
Posted Dec 12, 2024 - 07:53 EST

Update

Bandwidth teams remain engaged with they industry vendors to restore expected messaging behavior. This impacts only a small sub-set of Bandwidth 10DLC numbers with traffic towards T-Mobile destinations.
Posted Dec 05, 2024 - 12:58 EST

Update

Bandwidth teams remain engaged with industry vendors to ensure expected messaging behavior is restored for the impacted sub-set of Bandwidth 10DLC numbers with traffic towards T-Mobile destinations .
Posted Dec 02, 2024 - 19:51 EST

Update

Bandwidth teams remain engaged with industry vendors to ensure expected messaging behavior is restored for the impacted sub-set of T-Mobile destinations.
Posted Dec 02, 2024 - 13:41 EST

Update

We are continuing to investigate this intermittent incident alongside industry vendors and T-Mobile.
Posted Dec 01, 2024 - 09:00 EST

Update

We are continuing to investigate this intermittent incident alongside industry vendors and T-Mobile.
Posted Nov 30, 2024 - 17:22 EST

Update

We are continuing to investigate this intermittent incident alongside industry vendors and T-Mobile.
Posted Nov 30, 2024 - 08:19 EST

Update

We are continuing to investigate this intermittent incident alongside industry vendors and T-Mobile.
Posted Nov 29, 2024 - 17:57 EST

Update

We are continuing to investigate this intermittent incident alongside industry vendors and T-Mobile.
Posted Nov 29, 2024 - 10:28 EST

Update

Bandwidth alongside industry vendors and T-Mobile continue to investigate this intermittent incident.
Posted Nov 27, 2024 - 17:38 EST

Update

Bandwidth alongside industry vendors and TMobile continue to investigate this intermittent incident.
Posted Nov 27, 2024 - 07:33 EST

Investigating

Bandwidth teams are investigating an intermittent outbound 10DLC incident where some T-Mobile handsets are not receiving inbound messages from Bandwidth. Teams are activity working to restore expected messaging behavior.
Posted Nov 26, 2024 - 19:32 EST
This incident affected: United States Messaging Services (SMS Messaging (SMPP)).