Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

Outbound 10DLC SMS Incident

Incident Report for Bandwidth

Resolved

The root cause of this incident has been resolved, so we’re closing the incident. Please note, there still may be affected campaigns on the network, and customers should open cases with the Messaging Support team should they encounter further issues. Those will be addressed on a case by case basis by the appropriate team.

Posted Jan 02, 2025 - 12:08 EST

Update

Bandwidth teams remain engaged with the industry vendors to restore expected messaging behavior. This impacts only a small sub-set of Bandwidth 10DLC numbers with traffic towards T-Mobile destinations. Updates will be provided as they become available from the impacted vendors.

Posted Jan 02, 2025 - 09:10 EST

Update

Bandwidth teams remain engaged with the industry vendors to restore expected messaging behavior. This impacts only a small sub-set of Bandwidth 10DLC numbers with traffic towards T-Mobile destinations. Updates will be provided as they become available from the impacted vendors.

Posted Dec 31, 2024 - 09:29 EST

Update

Bandwidth teams remain engaged with the industry vendors to restore expected messaging behavior. This impacts only a small sub-set of Bandwidth 10DLC numbers with traffic towards T-Mobile destinations. Updates will be provided as they become available from the impacted vendors.

Posted Dec 30, 2024 - 09:37 EST

Update

Bandwidth teams remain engaged with the industry vendors to restore expected messaging behavior. This impacts only a small sub-set of Bandwidth 10DLC numbers with traffic towards T-Mobile destinations. Updates will be provided as they become available from the impacted vendors.

Posted Dec 27, 2024 - 10:10 EST

Update

Bandwidth teams remain engaged with the industry vendors to restore expected messaging behavior. This impacts only a small sub-set of Bandwidth 10DLC numbers with traffic towards T-Mobile destinations. Updates will be provided as they become available from the impacted vendors.

Posted Dec 26, 2024 - 14:36 EST

Update

Bandwidth teams remain engaged with the industry vendors to restore expected messaging behavior. This impacts only a small sub-set of Bandwidth 10DLC numbers with traffic towards T-Mobile destinations. Updates will be provided as they become available from the impacted vendors.

Posted Dec 23, 2024 - 14:19 EST

Update

Bandwidth teams remain engaged with the industry vendors to restore expected messaging behavior. This impacts only a small sub-set of Bandwidth 10DLC numbers with traffic towards T-Mobile destinations. Updates will be provided as they become available from the impacted vendors.

Posted Dec 22, 2024 - 10:59 EST

Update

Bandwidth teams remain engaged with the industry vendors to restore expected messaging behavior. This impacts only a small sub-set of Bandwidth 10DLC numbers with traffic towards T-Mobile destinations. Updates will be provided as they become available from the impacted vendors.

Posted Dec 12, 2024 - 17:41 EST

Investigating

Bandwidth teams are investigating an intermittent outbound 10DLC incident where some T-Mobile handsets are not receiving inbound messages from Bandwidth. Teams are actively working to restore expected messaging behavior.

Posted Oct 29, 2024 - 22:16 EDT

This incident affected: United States Messaging Services (SMS Messaging (SMPP)).