Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

Update - The impaired vendor has identified the source of this incident and is working to restore expected verification behavior.
May 07, 2025 - 16:21 EDT
Identified - The impaired vendor has identified the source of this incident and is working to restore expected verification behavior.
May 06, 2025 - 22:38 EDT
Investigating - Teams are investigating an off-network incident where Toll Free Verifications are not completing as expected.
May 06, 2025 - 20:01 EDT
United States Inbound Calling Services Operational
Inbound Calling (SIP) - United States Operational
Toll-Free calling - Inbound (SIP) - United States Operational
REST APIs - HTTP Voice - United States Operational
REST APIs - SIP Voice - United States Operational
BXML - United States Operational
United States Outbound Calling Services Operational
Outbound Calling (SIP) - United States Operational
Toll-Free calling - Outbound (SIP) - United States Operational
REST APIs - HTTP Voice - United States Operational
REST APIs - SIP Voice - United States Operational
BXML - United States Operational
United States V2 Application Add On Services Operational
Call Recording Operational
Transcriptions Operational
Text-to-Speech Operational
CNAM Lookup Operational
United States Messaging Services Operational
SMS Messaging (SMPP) Operational
MMS Messaging (MM4) Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
International Messaging (HTTP) Operational
REST APIs - HTTP SMS Messaging Operational
REST APIs - HTTP MMS Messaging Operational
Toll Free MMS - Inbound Operational
Toll Free MMS - Outbound Operational
International A2P Messaging Operational
International A2P Platform (SMPP) Operational
International A2P Platform (HTTP) Operational
International A2P Messaging Regional Connectivity Operational
Latin America Operational
APAC Operational
Europe Operational
Middle East & Africa Operational
Insights Operational
Messaging Insights Dashboard Operational
Message Log API Operational
Number Management Services Degraded Performance
New Number Ordering Operational
Number Porting Operational
Inbound Calling - Caller ID Lookup (CNAM) Operational
Line Feature Management ? Degraded Performance
Phone Number Lookup API Operational
Call Assure Operational
9-1-1 Services Operational
9-1-1 Call Routing Service Operational
9-1-1 Provisioning Service Operational
DLR (Dynamic Location Routing) Operational
Direct Network Connection Operational
Network Expansion Service (NES) Operational
Inbound Direct Link Services (DLS) Operational
Outbound Direct Link Services (DLS) Operational
Virtual (cloud) Connection Service Operational
WebRTC Operational
Support Operational
Phone Support Operational
Ticketing Support Operational
Help Center Operational
Portals Operational
Bandwidth App Operational
Application Platform Dashboard Operational
9-1-1 Dashboard Operational
Bandwidth International (fka Voxbone) Portal Operational
Argentina Calling Services Operational
Inbound Calling- Argentina Operational
Outbound Calling- Argentina Operational
Australia Calling Services Operational
Inbound Calling- Australia Operational
Outbound Calling- Australia Operational
Emergency Calling- Australia Operational
Austria Calling Services Operational
Inbound Calling - Austria Operational
Outbound Calling - Austria Operational
Emergency Calling - Austria Operational
Belgium Calling Services Operational
Inbound Calling - Belgium Operational
Outbound Calling - Belgium Operational
Emergency Calling - Belgium Operational
Brazil Calling Services Operational
Inbound Calling- Brazil Operational
Bulgaria Calling Services Operational
Inbound Calling - Bulgaria Operational
Outbound Calling - Bulgaria Operational
Emergency Calling - Bulgaria Operational
Canada Calling Services Operational
Inbound Calling - Canada (SIP) Operational
Chile Calling Services Operational
Inbound Calling- Chile Operational
China Calling Services Operational
Inbound Calling- China Operational
Colombia Calling Services Operational
Inbound Calling- Colombia Operational
Croatia Calling Services Operational
Inbound Calling - Croatia Operational
Outbound Calling - Croatia Operational
Emergency Calling - Croatia Operational
Cyprus Calling Services Operational
Inbound Calling - Cyprus Operational
Outbound Calling - Cyprus Operational
Emergency Calling - Cyprus Operational
Czech Republic Calling Services Operational
Inbound Calling - Czech Republic Operational
Outbound Calling - Czech Republic Operational
Emergency Calling - Czech Republic Operational
Denmark Calling Services Operational
Inbound Calling - Denmark Operational
Outbound Calling - Denmark Operational
Emergency Calling - Denmark Operational
Dominican Republic Calling Services Operational
Inbound Calling - Dominican Republic (SIP) Operational
Egypt Calling Services Operational
Inbound Calling - Egypt Operational
El Salvador Calling Services Operational
Inbound Calling- El Salvador Operational
Estonia Calling Services Operational
Inbound Calling - Estonia Operational
Outbound Calling - Estonia Operational
Emergency Calling - Estonia Operational
Finland Calling Services Operational
Inbound Calling - Finland Operational
Outbound Calling - Finland Operational
Emergency Calling - Finland Operational
France Calling Services Operational
Inbound Calling - France Operational
Outbound Calling - France Operational
Emergency Calling - France Operational
Georgia Calling Services Operational
Inbound Calling - Georgia Operational
Germany Calling Services Operational
Inbound Calling - Germany Operational
Outbound Calling - Germany Operational
Emergency Calling - Germany Operational
Greece Calling Services Operational
Inbound Calling - Greece Operational
Outbound Calling - Greece Operational
Emergency Calling - Greece Operational
Hong Kong Calling Services Operational
Inbound Calling- Hong Kong Operational
Outbound Calling- Hong Kong Operational
Emergency Calling- Hong Kong Operational
Hungary Calling Services Operational
Inbound Calling - Hungary Operational
Outbound Calling - Hungary Operational
Emergency Calling - Hungary Operational
India Calling Services Operational
Inbound Calling- India Operational
Indonesia Calling Services Operational
Inbound Calling- Indonesia Operational
Ireland Calling Services Operational
Inbound Calling - Ireland Operational
Outbound Calling - Ireland Operational
Emergency Calling - Ireland Operational
Israel Calling Services Operational
Inbound Calling - Israel Operational
Outbound Calling - Israel Operational
Emergency Calling - Israel Operational
Italy Calling Services Operational
Inbound Calling - Italy Operational
Outbound Calling - Italy Operational
Emergency Calling - Italy Operational
Japan Calling Services Operational
Inbound Calling- Japan Operational
Outbound Calling- Japan Operational
Emergency Calling- Japan Operational
Jordan Calling Services Operational
Inbound Calling- Jordan Operational
Kenya Calling Services Operational
Inbound Calling- Kenya Operational
Latvia Calling Services Operational
Inbound Calling - Latvia Operational
Outbound Calling - Latvia Operational
Emergency Calling - Latvia Operational
Lithuania Calling Services Operational
Inbound Calling - Lithuania Operational
Outbound Calling - Lithuania Operational
Emergency Calling - Lithuania Operational
Luxembourg Calling Services Operational
Inbound Calling - Luxembourg Operational
Outbound Calling - Luxembourg Operational
Emergency Calling - Luxembourg Operational
Malaysia Calling Services Operational
Inbound Calling- Malaysia Operational
Malta Calling Services Operational
Inbound Calling - Malta Operational
Mexico Calling Services Operational
Inbound Calling - Mexico Operational
Netherlands Calling Services Operational
Inbound Calling - Neatherlands Operational
Outbound Calling - Netherlands Operational
Emergency Calling - Netherlands Operational
Norway Calling Services Operational
Inbound Calling - Norway Operational
Outbound Calling - Norway Operational
Emergency Calling -Norway Operational
Panama Calling Services Operational
Inbound Calling- Panama Operational
Peru Calling Services Operational
Inbound Calling- Peru Operational
Outbound Calling- Peru Operational
Philippines Calling Service Operational
Inbound Calling- Philippines Operational
Poland Calling Services Operational
Inbound Calling - Poland Operational
Outbound Calling - Poland Operational
Emergency Calling - Poland Operational
Portugal Calling Services Operational
Inbound Calling - Portugal Operational
Outbound Calling - Portugal Operational
Emergency Calling - Portugal Operational
Puerto Rico Calling Services Operational
Inbound Calling - Puerto Rico Operational
Outbound Calling - Puerto Rico Operational
Emergency Calling - Puerto Rico Operational
Qatar Calling Services Operational
Inbound Calling- Qatar Operational
Romania Calling Services Operational
Inbound Calling - Romania Operational
Outbound Calling - Romania Operational
Emergency Calling - Romania Operational
Singapore Calling Services Operational
Inbound Calling- Singapore Operational
Outbound Calling- Singapore Operational
Emergency Calling- Singapore Operational
Slovakia Calling Services Operational
Inbound Calling - Slovakia Operational
Outbound Calling - Slovakia Operational
Emergency Calling - Slovakia Operational
Slovenia Calling Services Operational
Inbound Calling - Slovenia Operational
Outbound Calling- Slovenia Operational
Emergency Calling- Slovenia Operational
South Africa Calling Services Operational
Inbound Calling- South Africa Operational
South Korea Calling Services Operational
Inbound Calling- South Korea Operational
Outbound Calling- South Korea Operational
Spain Calling Services Operational
Inbound Calling - Spain Operational
Outbound Calling - Spain Operational
Emergency Calling - Spain Operational
Sweden Calling Services Operational
Inbound Calling - Sweden Operational
Outbound Calling - Sweden Operational
Emergency Calling - Sweden Operational
Switzerland Calling Services Operational
Inbound Calling - Switzerland Operational
Outbound Calling - Switzerland Operational
Emergency Calling - Switzerland Operational
Thailand Calling Services Operational
Inbound Calling- Thailand Operational
United Arab Emirates Calling Services Operational
Inbound Calling- United Arab Emirates Operational
United Kingdom Calling Services Operational
Inbound Calling - United Kingdom Operational
Outbound Calling - United Kingdom Operational
Emergency Calling - United Kingdom Operational
Virgin Islands (U.S.) Calling Services Operational
Inbound Calling - Virgin Islands (U.S.) Operational
Emergency Calling - Virgin Islands (U.S.) Operational
FCC Disaster Information Reporting System (DIRS) Operational
FCC DIRS Activation Status Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Global Data Center Maintenance - China May 12, 2025 08:00-14:00 EDT

Bandwidth will be performing scheduled maintenance in the global China data center.

As a part of the maintenance, Bandwidth will be disabling outbound services in the China data center. During this time, all outbound traffic will be redirected to a geo-redundant site to ensure continued service availability. Bandwidth advises customers connecting exclusively to the China data center to proactively re-route their outbound traffic to our geo-redundant data centers to avoid any possible disruption to services.

Posted on May 07, 2025 - 12:16 EDT

Messaging Maintenance - MMS May 13, 2025 00:00-06:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Posted on May 01, 2025 - 10:37 EDT

Messaging Maintenance - MMS May 13, 2025 23:00 - May 14, 2025 06:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Posted on May 01, 2025 - 10:39 EDT

Messaging Maintenance - Toll-Free MMS/SMS May 14, 2025 23:00 - May 15, 2025 03:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on May 05, 2025 - 10:59 EDT

Messaging Maintenance - MMS May 15, 2025 00:00-06:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Posted on May 01, 2025 - 10:41 EDT

Global Data Center Maintenance - Australia May 15, 2025 08:00-14:00 EDT

Bandwidth will be performing scheduled maintenance in the Australia data center.

As a part of the maintenance, Bandwidth will be disabling outbound services in the Australia data center. During this time, all outbound traffic will be redirected to a geo-redundant site to ensure continued service availability. Bandwidth advises customers connecting exclusively to the Australia data center to proactively re-route their outbound traffic to our geo-redundant data centers to avoid any possible disruption to services.

Posted on May 07, 2025 - 12:18 EDT

Messaging Maintenance - Toll-Free MMS/SMS May 21, 2025 23:00 - May 22, 2025 03:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on May 05, 2025 - 11:00 EDT

Messaging Maintenance - Toll-Free MMS/SMS May 28, 2025 23:00 - May 29, 2025 03:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on May 05, 2025 - 11:01 EDT
May 9, 2025

No incidents reported today.

May 8, 2025
Completed - The scheduled maintenance has been completed.
May 8, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 00:00 EDT
Update - This maintenance has been rescheduled for May 8th.
Apr 29, 10:00 EDT
Scheduled - Bandwidth will be performing our quarterly Call Assure testing. This is a proactive exercise to periodically validate the processes and procedures are ready if and when a need arises to invoke this capability.

During testing, all toll-free origination traffic will be delivered via the Call Assure network. At the conclusion of the test, traffic will return to its normal routing process. Some toll-free features may not be available for the duration of the testing.

If you have any questions or need additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.

Apr 18, 09:12 EDT
Completed - The scheduled maintenance has been completed.
May 8, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
May 2, 16:25 EDT
May 7, 2025
Completed - The scheduled maintenance has been completed.
May 7, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 16:00 EDT
Scheduled - Bandwidth’s downstream vendor will be performing emergency maintenance that has the potential to affect call traffic in the Sydney Australia data center.
Customers that send call traffic via the internet to the Sydney Australia data center may experience a brief interruption in service. Customers that connect directly to the Sydney Australia data center will not be affected.

May 2, 09:39 EDT
Resolved - This incident has been resolved.
May 7, 16:18 EDT
Monitoring - Teams are observing expected messaging behaviors and will continue to monitor.
May 7, 11:40 EDT
Investigating - Bandwidth Teams are investigating an incident impacting Toll-Free MMS, where some Toll-Free MMS messages towards AT&T may not complete as expected or be delayed in delivery.
May 7, 10:58 EDT
Resolved - This incident has been resolved.
May 7, 16:17 EDT
Identified - The impaired vendor has identified the source of this incident and is working to restore expected verification behavior.
May 6, 22:38 EDT
Investigating - Teams are investigating an off-network incident where Toll Free Verifications are not completing as expected.
May 6, 20:01 EDT
Completed - The scheduled maintenance has been completed.
May 7, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 21:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Apr 23, 16:04 EDT
Completed - The scheduled maintenance has been completed.
May 7, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 22:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS may be encountered.
Apr 23, 16:02 EDT
May 6, 2025
Resolved - This incident has been resolved.
May 6, 19:28 EDT
Monitoring - Teams are observing expected calling behavior.
May 6, 19:05 EDT
Investigating - Teams are currently investigating an incident in our LAX Data Center (06) where some calls transversing specific devices were disconnected.
May 6, 18:48 EDT
May 5, 2025
Completed - The scheduled maintenance has been completed.
May 5, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.
May 2, 09:42 EDT
Completed - The scheduled maintenance has been completed.
May 5, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
May 1, 10:31 EDT
May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025
Resolved - We've confirmed stability and we're considering this incident resolved.
May 2, 17:08 EDT
Update - We are continuing to monitor for any further issues.
May 2, 15:34 EDT
Update - We are continuing to monitor for any further issues.
May 2, 11:52 EDT
Update - We’re continuing to monitor for stability and push the carrier to confirm they have resolved the underlying issue.
May 2, 08:25 EDT
Monitoring - The carrier has implemented a fix to increase capacity so messages are delivered on time. We’re confirming the fix is permanent and monitoring for stability.
May 1, 22:52 EDT
Identified - We’ve identified an issue with ATT causing intermittent delays for SMS messages to their network. We’re directly engaged with the carrier and we’ll advise once we have further details.
May 1, 18:01 EDT
May 1, 2025
Resolved - We’ve confirmed stability and we’re considering this incident resolved.
May 1, 13:30 EDT
Monitoring - We've deployed a fix and we're currently monitoring for stability.
May 1, 11:20 EDT
Identified - We've identified the issue and we're working to deploy a fix.
May 1, 10:25 EDT
Investigating - We're currently investigating an incident with outbound call failures from the BW network. Customers are experiencing an increase in 404 failures for outbound traffic. Relevant teams are engaged.
May 1, 09:29 EDT
Completed - The scheduled maintenance has been completed.
May 1, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Apr 10, 13:24 EDT
Apr 30, 2025
Completed - The scheduled maintenance has been completed.
Apr 30, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 16:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 30, 13:18 EDT
Scheduled - Bandwidth’s downstream vendor will be performing emergency maintenance that has the potential to affect call traffic in the following data centers:
Hong Kong
Belgium
Germany
Customers that send call traffic via the internet to these data centers may experience a brief interruption in service. Customers that connect directly to these data centers will not be affected.

Apr 30, 10:51 EDT
Resolved - We've confirmed stability and we're considering this incident resolved.
Apr 30, 16:48 EDT
Monitoring - A fix has been implemented to correct the remaining affected TFNs on our network. We're currently monitoring the situation to confirm everything is corrected.
Apr 30, 15:51 EDT
Update - We are continuing to work on a fix for this issue.
Apr 30, 09:43 EDT
Update - Reported numbers have been corrected at this time, but we are still working to deploy a fix for all affected numbers. That is currently scheduled for tomorrow, 4/30. Updates to follow at that time.
Apr 29, 21:42 EDT
Identified - We’ve identified the issue and we’re in the process of deploying a fix.
Apr 29, 20:09 EDT
Investigating - We’re currently investigating an issue causing failed industry provisioning for TF numbers when they are added to BW accounts. Relevant teams are engaged.
Apr 29, 18:49 EDT
Completed - The scheduled maintenance has been completed.
Apr 30, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Apr 28, 13:22 EDT
Apr 29, 2025
Apr 28, 2025
Resolved - We’ve confirmed stability and we’re considering this incident resolved.
Apr 28, 12:49 EDT
Monitoring - The fix was successfully deployed and service is now working as expected. We're currently monitoring for stability.
Apr 28, 11:37 EDT
Identified - We've identified the issue and we're working on deploying a fix.
Apr 28, 11:26 EDT
Investigating - Bandwidth Teams are investigating an incident impacting certain BXML verbs. The impacted verbs are SpeakSentence and Play Audio. These verbs may be unresponsive.
Apr 28, 10:39 EDT
Apr 27, 2025

No incidents reported.

Apr 26, 2025
Resolved - This incident has been resolved.
Apr 26, 23:53 EDT
Monitoring - Teams are observing expected behavior. We I’ll monitor for prolonged stability.
Apr 26, 23:18 EDT
Investigating - Bandwidth teams are investigating an incident where 10DLC Orders are delayed as it relates to number messaging provisioning.
Apr 26, 20:18 EDT
Completed - The scheduled maintenance has been completed.
Apr 26, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 14:00 EDT
Scheduled - Bandwidth will be performing scheduled maintenance in the global Belgium data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the global Belgium data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the global Belgium data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
The following services will encounter interruptions during the maintenance:
International & US Number searching, ordering, and porting - Bandwidth App
Messaging - VoxSMS
Legacy Global Portal

Apr 15, 09:30 EDT
Apr 25, 2025