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Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

    • Messaging Maintenance - MMS/SMS
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 06, 2025 - 23:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
    Nov 6, 2025 23:00 - Nov 7, 2025 06:00 EST
    Inbound Calling Incident - Philippines
    Update - Bandwidth teams continue to investigate this incident alongside the impaired provider.
    Nov 06, 2025 - 14:31 EST
    Investigating - Bandwidth teams are investigating an inbound calling incident to the Philippines where inbound calls are intermittently not completing as expected.
    Nov 06, 2025 - 10:05 EST
    United States Inbound Calling Services Operational
    Inbound Calling (SIP) - United States Operational
    Toll-Free calling - Inbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Operational
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    United States Outbound Calling Services Operational
    Outbound Calling (SIP) - United States Operational
    Toll-Free calling - Outbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Operational
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    Hosted Signing Service - US Operational
    United States V2 Application Add On Services Operational
    Call Recording Operational
    Transcriptions Operational
    Text-to-Speech Operational
    CNAM Lookup Operational
    United States Messaging Services Under Maintenance
    SMS Messaging (SMPP) Under Maintenance
    MMS Messaging (MM4) Under Maintenance
    Toll-Free SMS - Inbound Operational
    Toll-Free SMS - Outbound Operational
    International Messaging (HTTP) Operational
    REST APIs - HTTP SMS Messaging Under Maintenance
    REST APIs - HTTP MMS Messaging Under Maintenance
    Toll Free MMS - Inbound Operational
    Toll Free MMS - Outbound Operational
    International A2P Messaging Operational
    International A2P Platform (SMPP) Operational
    International A2P Platform (HTTP) Operational
    International A2P Messaging Regional Connectivity Operational
    Latin America Operational
    APAC Operational
    Europe Operational
    Middle East & Africa Operational
    Insights Operational
    Messaging Insights Dashboard Operational
    Message Log API Operational
    Number Management Services Operational
    New Number Ordering Operational
    Number Porting Operational
    Inbound Calling - Caller ID Lookup (CNAM) Operational
    Line Feature Management ? Operational
    Phone Number Lookup API Operational
    Call Assure Operational
    9-1-1 Services Operational
    9-1-1 Call Routing Service Operational
    9-1-1 Provisioning Service Operational
    DLR (Dynamic Location Routing) Operational
    Direct Network Connection Operational
    Network Expansion Service (NES) Operational
    Inbound Direct Link Services (DLS) Operational
    Outbound Direct Link Services (DLS) Operational
    Virtual (cloud) Connection Service Operational
    Support Operational
    Phone Support Operational
    Ticketing Support Operational
    Help Center Operational
    Portals Operational
    Bandwidth App Operational
    Application Platform Dashboard Operational
    9-1-1 Dashboard Operational
    Bandwidth International (fka Voxbone) Portal Operational
    Argentina Calling Services Operational
    Inbound Calling- Argentina Operational
    Outbound Calling- Argentina Operational
    Australia Calling Services Operational
    Inbound Calling- Australia Operational
    Outbound Calling- Australia Operational
    Emergency Calling- Australia Operational
    Austria Calling Services Operational
    Inbound Calling - Austria Operational
    Outbound Calling - Austria Operational
    Emergency Calling - Austria Operational
    Belgium Calling Services Operational
    Inbound Calling - Belgium Operational
    Outbound Calling - Belgium Operational
    Emergency Calling - Belgium Operational
    Brazil Calling Services Operational
    Inbound Calling- Brazil Operational
    Bulgaria Calling Services Operational
    Inbound Calling - Bulgaria Operational
    Outbound Calling - Bulgaria Operational
    Emergency Calling - Bulgaria Operational
    Canada Calling Services Operational
    Inbound Calling - Canada (SIP) Operational
    Chile Calling Services Operational
    Inbound Calling- Chile Operational
    China Calling Services Operational
    Inbound Calling- China Operational
    Colombia Calling Services Operational
    Inbound Calling- Colombia Operational
    Croatia Calling Services Operational
    Inbound Calling - Croatia Operational
    Outbound Calling - Croatia Operational
    Emergency Calling - Croatia Operational
    Cyprus Calling Services Operational
    Inbound Calling - Cyprus Operational
    Outbound Calling - Cyprus Operational
    Emergency Calling - Cyprus Operational
    Czech Republic Calling Services Operational
    Inbound Calling - Czech Republic Operational
    Outbound Calling - Czech Republic Operational
    Emergency Calling - Czech Republic Operational
    Denmark Calling Services Operational
    Inbound Calling - Denmark Operational
    Outbound Calling - Denmark Operational
    Emergency Calling - Denmark Operational
    Dominican Republic Calling Services Operational
    Inbound Calling - Dominican Republic (SIP) Operational
    Egypt Calling Services Operational
    Inbound Calling - Egypt Operational
    El Salvador Calling Services Operational
    Inbound Calling- El Salvador Operational
    Estonia Calling Services Operational
    Inbound Calling - Estonia Operational
    Outbound Calling - Estonia Operational
    Emergency Calling - Estonia Operational
    Finland Calling Services Operational
    Inbound Calling - Finland Operational
    Outbound Calling - Finland Operational
    Emergency Calling - Finland Operational
    France Calling Services Operational
    Inbound Calling - France Operational
    Outbound Calling - France Operational
    Emergency Calling - France Operational
    Hosted Signing Service - France Operational
    Georgia Calling Services Operational
    Inbound Calling - Georgia Operational
    Germany Calling Services Operational
    Inbound Calling - Germany Operational
    Outbound Calling - Germany Operational
    Emergency Calling - Germany Operational
    Greece Calling Services Operational
    Inbound Calling - Greece Operational
    Outbound Calling - Greece Operational
    Emergency Calling - Greece Operational
    Hong Kong Calling Services Operational
    Inbound Calling- Hong Kong Operational
    Outbound Calling- Hong Kong Operational
    Emergency Calling- Hong Kong Operational
    Hungary Calling Services Operational
    Inbound Calling - Hungary Operational
    Outbound Calling - Hungary Operational
    Emergency Calling - Hungary Operational
    India Calling Services Operational
    Inbound Calling- India Operational
    Indonesia Calling Services Operational
    Inbound Calling- Indonesia Operational
    Ireland Calling Services Operational
    Inbound Calling - Ireland Operational
    Outbound Calling - Ireland Operational
    Emergency Calling - Ireland Operational
    Israel Calling Services Operational
    Inbound Calling - Israel Operational
    Outbound Calling - Israel Operational
    Emergency Calling - Israel Operational
    Italy Calling Services Operational
    Inbound Calling - Italy Operational
    Outbound Calling - Italy Operational
    Emergency Calling - Italy Operational
    Japan Calling Services Operational
    Inbound Calling- Japan Operational
    Outbound Calling- Japan Operational
    Emergency Calling- Japan Operational
    Jordan Calling Services Operational
    Inbound Calling- Jordan Operational
    Kenya Calling Services Operational
    Inbound Calling- Kenya Operational
    Latvia Calling Services Operational
    Inbound Calling - Latvia Operational
    Outbound Calling - Latvia Operational
    Emergency Calling - Latvia Operational
    Lithuania Calling Services Operational
    Inbound Calling - Lithuania Operational
    Outbound Calling - Lithuania Operational
    Emergency Calling - Lithuania Operational
    Luxembourg Calling Services Operational
    Inbound Calling - Luxembourg Operational
    Outbound Calling - Luxembourg Operational
    Emergency Calling - Luxembourg Operational
    Malaysia Calling Services Operational
    Inbound Calling- Malaysia Operational
    Malta Calling Services Operational
    Inbound Calling - Malta Operational
    Mexico Calling Services Operational
    Inbound Calling - Mexico Operational
    Netherlands Calling Services Operational
    Inbound Calling - Neatherlands Operational
    Outbound Calling - Netherlands Operational
    Emergency Calling - Netherlands Operational
    Norway Calling Services Operational
    Inbound Calling - Norway Operational
    Outbound Calling - Norway Operational
    Emergency Calling -Norway Operational
    Panama Calling Services Operational
    Inbound Calling- Panama Operational
    Peru Calling Services Operational
    Inbound Calling- Peru Operational
    Outbound Calling- Peru Operational
    Philippines Calling Service Degraded Performance
    Inbound Calling- Philippines Degraded Performance
    Poland Calling Services Operational
    Inbound Calling - Poland Operational
    Outbound Calling - Poland Operational
    Emergency Calling - Poland Operational
    Portugal Calling Services Operational
    Inbound Calling - Portugal Operational
    Outbound Calling - Portugal Operational
    Emergency Calling - Portugal Operational
    Puerto Rico Calling Services Operational
    Inbound Calling - Puerto Rico Operational
    Outbound Calling - Puerto Rico Operational
    Emergency Calling - Puerto Rico Operational
    Qatar Calling Services Operational
    Inbound Calling- Qatar Operational
    Romania Calling Services Operational
    Inbound Calling - Romania Operational
    Outbound Calling - Romania Operational
    Emergency Calling - Romania Operational
    Singapore Calling Services Operational
    Inbound Calling- Singapore Operational
    Outbound Calling- Singapore Operational
    Emergency Calling- Singapore Operational
    Slovakia Calling Services Operational
    Inbound Calling - Slovakia Operational
    Outbound Calling - Slovakia Operational
    Emergency Calling - Slovakia Operational
    Slovenia Calling Services Operational
    Inbound Calling - Slovenia Operational
    Outbound Calling- Slovenia Operational
    Emergency Calling- Slovenia Operational
    South Africa Calling Services Operational
    Inbound Calling- South Africa Operational
    South Korea Calling Services Operational
    Inbound Calling- South Korea Operational
    Outbound Calling- South Korea Operational
    Spain Calling Services Operational
    Inbound Calling - Spain Operational
    Outbound Calling - Spain Operational
    Emergency Calling - Spain Operational
    Sweden Calling Services Operational
    Inbound Calling - Sweden Operational
    Outbound Calling - Sweden Operational
    Emergency Calling - Sweden Operational
    Switzerland Calling Services Operational
    Inbound Calling - Switzerland Operational
    Outbound Calling - Switzerland Operational
    Emergency Calling - Switzerland Operational
    Thailand Calling Services Operational
    Inbound Calling- Thailand Operational
    United Arab Emirates Calling Services Operational
    Inbound Calling- United Arab Emirates Operational
    United Kingdom Calling Services Operational
    Inbound Calling - United Kingdom Operational
    Outbound Calling - United Kingdom Operational
    Emergency Calling - United Kingdom Operational
    Virgin Islands (U.S.) Calling Services Operational
    Inbound Calling - Virgin Islands (U.S.) Operational
    Emergency Calling - Virgin Islands (U.S.) Operational
    FCC Disaster Information Reporting System (DIRS) Operational
    FCC DIRS Activation Status Operational
    Integrations Operational
    Zoom Operational
    Cisco Webex Operational
    Five9 Operational
    Genesys Operational
    Operational
    Degraded Performance
    Partial Outage
    Major Outage
    Maintenance

    Scheduled Maintenance

    Local Market Maintenance - Hong Kong Nov 10, 2025 12:00-14:00 EST

    Bandwidth will be performing maintenance that will affect calls to our Hong Kong market.
    Posted on Oct 30, 2025 - 09:28 EDT

    Messaging Maintenance - MMS Nov 11, 2025 00:00-06:00 EST

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
    Posted on Nov 04, 2025 - 13:12 EST

    Messaging Maintenance - Toll Free SMS Nov 11, 2025 00:00-05:00 EST

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
    Posted on Nov 04, 2025 - 13:13 EST

    Local Market Maintenance - United Kingdom Nov 11, 2025 15:00-19:00 EST

    Bandwidth's provider will be performing maintenance that will affect a portion of inbound calls to our United Kingdom market.

    We do not anticipate any service disruption to outbound calling from this local market during this maintenance.
    Posted on Nov 05, 2025 - 12:39 EST

    Messaging Maintenance - Toll Free SMS Nov 12, 2025 00:00-05:00 EST

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
    Posted on Nov 04, 2025 - 13:14 EST

    Local Market Maintenance - Australia Nov 12, 2025 06:00-14:00 EST

    Bandwidth's provider will be performing maintenance that will affect calls to our Australia market.
    Posted on Nov 04, 2025 - 08:38 EST

    Messaging Maintenance - Toll-Free MMS/SMS Nov 12, 2025 23:00 - Nov 13, 2025 05:00 EST

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Posted on Oct 09, 2025 - 10:22 EDT

    Messaging Maintenance - Toll-Free MMS/SMS Nov 25, 2025 23:00 - Nov 26, 2025 03:00 EST

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Posted on Oct 09, 2025 - 10:29 EDT
    Nov 7, 2025

    No incidents reported today.

    Nov 6, 2025
    MMS/SMS Messaging Maintenance - LAX
    Completed - The scheduled maintenance has been completed.
    Nov 6, 03:01 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 6, 01:00 EST
    Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in MMS/SMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

    All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

    For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
    Oct 21, 09:15 EDT
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Nov 6, 03:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 5, 23:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Oct 9, 10:20 EDT
    Nov 5, 2025
    Messaging Maintenance - MMS
    Completed - The scheduled maintenance has been completed.
    Nov 5, 06:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 4, 23:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
    Sep 29, 14:11 EDT
    Nov 4, 2025
    Messaging DLR Rejection Incident - AT&T
    Resolved - This incident has been resolved.
    Nov 4, 16:08 EST
    Monitoring - Teams are observing expected DLR behavior from this industry vendor. We will continue to monitor for stability.
    Nov 4, 12:55 EST
    Investigating - Teams continue to investigate this off-network incident.
    Nov 4, 11:24 EST
    Identified - Teams have identified the cause of DLR rejections as an off-network industry impairment. We continue to work with the provider to restore expected DLR behaviors.
    Nov 4, 10:08 EST
    Investigating - Bandwidth teams are investigating in incident where unexpected rejected DLR's from AT&T destinations are being received for outbound messages.
    Nov 4, 09:10 EST
    MMS/SMS Messaging Maintenance - DFW
    Completed - The scheduled maintenance has been completed.
    Nov 4, 03:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 4, 01:00 EST
    Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in MMS/SMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.

    All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

    For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
    Oct 21, 09:12 EDT
    Nov 3, 2025

    No incidents reported.

    Nov 2, 2025

    No incidents reported.

    Nov 1, 2025

    No incidents reported.

    Oct 31, 2025
    MMS 10DLC Outbound Delivery Delays - T-Mobile
    Postmortem - Read details
    Nov 5, 08:13 EST
    Resolved - This incident has been resolved.
    Oct 31, 22:08 EDT
    Monitoring - Teams are observing expected messaging behavior. We will monitor for prolonged stability.
    Oct 31, 20:21 EDT
    Update - Teams have identified this incident as a result of an off network impairment. We continue to work with the impacted industry provider to restore expected messaging behavior.
    Oct 31, 19:12 EDT
    Update - Teams have identified this incident as a result of an off network impairment. We continue to work with the impacted industry provider to restore expected messaging behavior.
    Oct 31, 17:46 EDT
    Identified - Teams have identified this incident as a result of an off network impairment. We continue to work with the impacted industry provider to restore expected messaging behavior.
    Oct 31, 15:15 EDT
    Investigating - Bandwidth teams are investigating an incident impacting outbound MMS 10DLC messages. These messages are delayed in delivery to T-Mobile destinations.
    Oct 31, 14:08 EDT
    Oct 30, 2025
    Port In Order Activation Delays - Canada
    Postmortem - Read details
    Oct 31, 12:52 EDT
    Resolved - This incident has been resolved.
    Oct 30, 16:55 EDT
    Investigating - Bandwidth teams are investigating an incident impacting some Canada based port in orders. These orders are delayed in activation.
    Oct 30, 13:25 EDT
    Global Data Center Maintenance - Los Angeles
    Completed - The scheduled maintenance has been completed.
    Oct 30, 12:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Oct 30, 08:00 EDT
    Scheduled - Bandwidth will be performing maintenance in the Los Angeles global data center.

    As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Los Angeles global data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Bandwidth advises customers connecting exclusively to the Los Angeles global data center to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
    Oct 29, 09:07 EDT
    Local Market Maintenance - Australia
    Completed - The scheduled maintenance has been completed.
    Oct 30, 04:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Oct 30, 03:01 EDT
    Update - We will be undergoing scheduled maintenance during this time.
    Oct 21, 13:19 EDT
    Scheduled - Bandwidth's provider will be performing maintenance that will affect calls to our Australia market.
    Oct 21, 09:45 EDT
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Oct 30, 03:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Oct 29, 23:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Sep 8, 12:17 EDT
    Oct 29, 2025
    10DLC MMS Outbound Incident
    Postmortem - Read details
    Oct 31, 12:33 EDT
    Resolved - This incident has been resolved.
    Oct 29, 16:50 EDT
    Monitoring - Teams are observing expected MMS Delivery behavior. We will continue to monitor for prolonged stability.
    Oct 29, 15:30 EDT
    Identified - Bandwidth teams have identified the source of this incident as an off network impairment. We continue to partner with the industry provider to restore expected messaging behavior.
    Oct 29, 15:01 EDT
    Investigating - Bandwidth teams are investigating an incident impacting outbound MMS 10DLC messages towards AT&T destinations. These messages may fail unexpectedly with a 4360 DLR error. Teams are working with AT&T to restore expected messaging behavior.
    Oct 29, 14:27 EDT
    Oct 28, 2025
    MMS 10DLC Delays Incident, Outbound - AT&T
    Postmortem - Read details
    Oct 31, 12:24 EDT
    Resolved - This incident has been resolved.
    Oct 28, 20:46 EDT
    Monitoring - Teams are observing expected MMS behavior and will monitor for stability
    Oct 28, 19:32 EDT
    Identified - Teams have identified the source of this incident as an off network impairment. We continue to work towards a resolution.
    Oct 28, 17:27 EDT
    Investigating - Bandwidth teams are investigating an incident impacting outbound MMS 10DLC delays towards AT&T destinations.
    Oct 28, 16:02 EDT
    Oct 27, 2025
    Outbound Messaging - Long Code Delays, Verizon
    Postmortem - Read details
    Oct 28, 08:29 EDT
    Resolved - This incident has been resolved.
    Oct 27, 19:29 EDT
    Identified - Bandwidth teams have identified that some outbound messages are delayed in delivery to the Verizon network. Teams are working to restore expected delivery times.
    Oct 27, 15:07 EDT
    Bandwidth App - Email Notification Delays
    Postmortem - Read details
    Oct 28, 07:21 EDT
    Resolved - For a brief period of time email notifications from the Bandwidth App were delayed in delivery. At this time, email notifications are processing as expected.
    Oct 27, 16:00 EDT
    Oct 26, 2025
    Local Market Maintenance - Croatia
    Completed - The scheduled maintenance has been completed.
    Oct 26, 14:02 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Oct 26, 09:17 EDT
    Scheduled - Bandwidth's provider will be performing maintenance that will affect calls to our Croatia market.
    Oct 24, 09:18 EDT
    Oct 25, 2025

    No incidents reported.

    Oct 24, 2025
    Messaging Maintenance - MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Oct 24, 06:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Oct 23, 23:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
    Sep 25, 15:15 EDT
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