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Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

    • All Systems Operational

    United States Inbound Calling Services Operational
    Inbound Calling (SIP) - United States Operational
    Toll-Free calling - Inbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Operational
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    United States Outbound Calling Services Operational
    Outbound Calling (SIP) - United States Operational
    Toll-Free calling - Outbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Operational
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    Hosted Signing Service - US Operational
    United States V2 Application Add On Services Operational
    Call Recording Operational
    Transcriptions Operational
    Text-to-Speech Operational
    CNAM Lookup Operational
    United States Messaging Services Operational
    SMS Messaging (SMPP) Operational
    MMS Messaging (MM4) Operational
    Toll-Free SMS - Inbound Operational
    Toll-Free SMS - Outbound Operational
    International Messaging (HTTP) Operational
    REST APIs - HTTP SMS Messaging Operational
    REST APIs - HTTP MMS Messaging Operational
    Toll Free MMS - Inbound Operational
    Toll Free MMS - Outbound Operational
    International A2P Messaging Operational
    International A2P Platform (SMPP) Operational
    International A2P Platform (HTTP) Operational
    International A2P Messaging Regional Connectivity Operational
    Latin America Operational
    APAC Operational
    Europe Operational
    Middle East & Africa Operational
    Insights Operational
    Messaging Insights Dashboard Operational
    Message Log API Operational
    Number Management Services Operational
    New Number Ordering Operational
    Number Porting Operational
    Inbound Calling - Caller ID Lookup (CNAM) Operational
    Line Feature Management ? Operational
    Phone Number Lookup API Operational
    Call Assure Operational
    9-1-1 Services Operational
    9-1-1 Call Routing Service Operational
    9-1-1 Provisioning Service Operational
    DLR (Dynamic Location Routing) Operational
    Direct Network Connection Operational
    Network Expansion Service (NES) Operational
    Inbound Direct Link Services (DLS) Operational
    Outbound Direct Link Services (DLS) Operational
    Virtual (cloud) Connection Service Operational
    Support Operational
    Phone Support Operational
    Ticketing Support Operational
    Help Center Operational
    Portals Operational
    Bandwidth App Operational
    Application Platform Dashboard Operational
    9-1-1 Dashboard Operational
    Bandwidth International (fka Voxbone) Portal Operational
    Argentina Calling Services Operational
    Inbound Calling- Argentina Operational
    Outbound Calling- Argentina Operational
    Australia Calling Services Operational
    Inbound Calling- Australia Operational
    Outbound Calling- Australia Operational
    Emergency Calling- Australia Operational
    Austria Calling Services Operational
    Inbound Calling - Austria Operational
    Outbound Calling - Austria Operational
    Emergency Calling - Austria Operational
    Belgium Calling Services Operational
    Inbound Calling - Belgium Operational
    Outbound Calling - Belgium Operational
    Emergency Calling - Belgium Operational
    Brazil Calling Services Operational
    Inbound Calling- Brazil Operational
    Bulgaria Calling Services Operational
    Inbound Calling - Bulgaria Operational
    Outbound Calling - Bulgaria Operational
    Emergency Calling - Bulgaria Operational
    Canada Calling Services Operational
    Inbound Calling - Canada (SIP) Operational
    Chile Calling Services Operational
    Inbound Calling- Chile Operational
    China Calling Services Operational
    Inbound Calling- China Operational
    Colombia Calling Services Operational
    Inbound Calling- Colombia Operational
    Croatia Calling Services Operational
    Inbound Calling - Croatia Operational
    Outbound Calling - Croatia Operational
    Emergency Calling - Croatia Operational
    Cyprus Calling Services Operational
    Inbound Calling - Cyprus Operational
    Outbound Calling - Cyprus Operational
    Emergency Calling - Cyprus Operational
    Czech Republic Calling Services Operational
    Inbound Calling - Czech Republic Operational
    Outbound Calling - Czech Republic Operational
    Emergency Calling - Czech Republic Operational
    Denmark Calling Services Operational
    Inbound Calling - Denmark Operational
    Outbound Calling - Denmark Operational
    Emergency Calling - Denmark Operational
    Dominican Republic Calling Services Operational
    Inbound Calling - Dominican Republic (SIP) Operational
    Egypt Calling Services Operational
    Inbound Calling - Egypt Operational
    El Salvador Calling Services Operational
    Inbound Calling- El Salvador Operational
    Estonia Calling Services Operational
    Inbound Calling - Estonia Operational
    Outbound Calling - Estonia Operational
    Emergency Calling - Estonia Operational
    Finland Calling Services Operational
    Inbound Calling - Finland Operational
    Outbound Calling - Finland Operational
    Emergency Calling - Finland Operational
    France Calling Services Operational
    Inbound Calling - France Operational
    Outbound Calling - France Operational
    Emergency Calling - France Operational
    Hosted Signing Service - France Operational
    Georgia Calling Services Operational
    Inbound Calling - Georgia Operational
    Germany Calling Services Operational
    Inbound Calling - Germany Operational
    Outbound Calling - Germany Operational
    Emergency Calling - Germany Operational
    Greece Calling Services Operational
    Inbound Calling - Greece Operational
    Outbound Calling - Greece Operational
    Emergency Calling - Greece Operational
    Hong Kong Calling Services Operational
    Inbound Calling- Hong Kong Operational
    Outbound Calling- Hong Kong Operational
    Emergency Calling- Hong Kong Operational
    Hungary Calling Services Operational
    Inbound Calling - Hungary Operational
    Outbound Calling - Hungary Operational
    Emergency Calling - Hungary Operational
    India Calling Services Operational
    Inbound Calling- India Operational
    Indonesia Calling Services Operational
    Inbound Calling- Indonesia Operational
    Ireland Calling Services Operational
    Inbound Calling - Ireland Operational
    Outbound Calling - Ireland Operational
    Emergency Calling - Ireland Operational
    Israel Calling Services Operational
    Inbound Calling - Israel Operational
    Outbound Calling - Israel Operational
    Emergency Calling - Israel Operational
    Italy Calling Services Operational
    Inbound Calling - Italy Operational
    Outbound Calling - Italy Operational
    Emergency Calling - Italy Operational
    Japan Calling Services Operational
    Inbound Calling- Japan Operational
    Outbound Calling- Japan Operational
    Emergency Calling- Japan Operational
    Jordan Calling Services Operational
    Inbound Calling- Jordan Operational
    Kenya Calling Services Operational
    Inbound Calling- Kenya Operational
    Latvia Calling Services Operational
    Inbound Calling - Latvia Operational
    Outbound Calling - Latvia Operational
    Emergency Calling - Latvia Operational
    Lithuania Calling Services Operational
    Inbound Calling - Lithuania Operational
    Outbound Calling - Lithuania Operational
    Emergency Calling - Lithuania Operational
    Luxembourg Calling Services Operational
    Inbound Calling - Luxembourg Operational
    Outbound Calling - Luxembourg Operational
    Emergency Calling - Luxembourg Operational
    Malaysia Calling Services Operational
    Inbound Calling- Malaysia Operational
    Malta Calling Services Operational
    Inbound Calling - Malta Operational
    Mexico Calling Services Operational
    Inbound Calling - Mexico Operational
    Netherlands Calling Services Operational
    Inbound Calling - Neatherlands Operational
    Outbound Calling - Netherlands Operational
    Emergency Calling - Netherlands Operational
    Norway Calling Services Operational
    Inbound Calling - Norway Operational
    Outbound Calling - Norway Operational
    Emergency Calling -Norway Operational
    Panama Calling Services Operational
    Inbound Calling- Panama Operational
    Peru Calling Services Operational
    Inbound Calling- Peru Operational
    Outbound Calling- Peru Operational
    Philippines Calling Service Operational
    Inbound Calling- Philippines Operational
    Poland Calling Services Operational
    Inbound Calling - Poland Operational
    Outbound Calling - Poland Operational
    Emergency Calling - Poland Operational
    Portugal Calling Services Operational
    Inbound Calling - Portugal Operational
    Outbound Calling - Portugal Operational
    Emergency Calling - Portugal Operational
    Puerto Rico Calling Services Operational
    Inbound Calling - Puerto Rico Operational
    Outbound Calling - Puerto Rico Operational
    Emergency Calling - Puerto Rico Operational
    Qatar Calling Services Operational
    Inbound Calling- Qatar Operational
    Romania Calling Services Operational
    Inbound Calling - Romania Operational
    Outbound Calling - Romania Operational
    Emergency Calling - Romania Operational
    Singapore Calling Services Operational
    Inbound Calling- Singapore Operational
    Outbound Calling- Singapore Operational
    Emergency Calling- Singapore Operational
    Slovakia Calling Services Operational
    Inbound Calling - Slovakia Operational
    Outbound Calling - Slovakia Operational
    Emergency Calling - Slovakia Operational
    Slovenia Calling Services Operational
    Inbound Calling - Slovenia Operational
    Outbound Calling- Slovenia Operational
    Emergency Calling- Slovenia Operational
    South Africa Calling Services Operational
    Inbound Calling- South Africa Operational
    South Korea Calling Services Operational
    Inbound Calling- South Korea Operational
    Outbound Calling- South Korea Operational
    Spain Calling Services Operational
    Inbound Calling - Spain Operational
    Outbound Calling - Spain Operational
    Emergency Calling - Spain Operational
    Sweden Calling Services Operational
    Inbound Calling - Sweden Operational
    Outbound Calling - Sweden Operational
    Emergency Calling - Sweden Operational
    Switzerland Calling Services Operational
    Inbound Calling - Switzerland Operational
    Outbound Calling - Switzerland Operational
    Emergency Calling - Switzerland Operational
    Thailand Calling Services Operational
    Inbound Calling- Thailand Operational
    United Arab Emirates Calling Services Operational
    Inbound Calling- United Arab Emirates Operational
    United Kingdom Calling Services Operational
    Inbound Calling - United Kingdom Operational
    Outbound Calling - United Kingdom Operational
    Emergency Calling - United Kingdom Operational
    Virgin Islands (U.S.) Calling Services Operational
    Inbound Calling - Virgin Islands (U.S.) Operational
    Emergency Calling - Virgin Islands (U.S.) Operational
    FCC Disaster Information Reporting System (DIRS) Operational
    FCC DIRS Activation Status Operational
    Integrations Operational
    Zoom Operational
    Operational
    Degraded Performance
    Partial Outage
    Major Outage
    Maintenance

    Scheduled Maintenance

    Messaging Maintenance - Toll-Free MMS/SMS Aug 19, 2025 23:00 - Aug 20, 2025 05:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Posted on Aug 18, 2025 - 16:16 EDT

    Messaging Maintenance - MMS Aug 20, 2025 00:00-06:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
    Posted on Aug 18, 2025 - 16:17 EDT

    Messaging Maintenance - Toll-Free MMS/SMS Aug 20, 2025 23:00 - Aug 21, 2025 03:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Posted on Jul 21, 2025 - 15:37 EDT

    Local Market Maintenance - Puerto Rico Aug 21, 2025 09:00-10:00 EDT

    Bandwidth's provider will be performing maintenance that will affect inbound calling to our Puerto Rico market.

    We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.
    Posted on Aug 19, 2025 - 09:38 EDT

    Messaging Maintenance - Toll-Free MMS/SMS Aug 27, 2025 23:00 - Aug 28, 2025 03:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Posted on Jul 21, 2025 - 15:38 EDT

    Messaging Maintenance - Toll-Free MMS/SMS Sep 3, 2025 23:00 - Sep 4, 2025 03:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Posted on Aug 13, 2025 - 15:53 EDT

    Messaging Maintenance - Toll-Free MMS/SMS Sep 10, 2025 23:00 - Sep 11, 2025 03:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Posted on Aug 13, 2025 - 15:55 EDT

    Messaging Maintenance - Toll-Free MMS/SMS Sep 17, 2025 23:00 - Sep 18, 2025 03:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Posted on Aug 13, 2025 - 15:56 EDT

    Messaging Maintenance - Toll-Free MMS/SMS Sep 24, 2025 23:00 - Sep 25, 2025 03:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Posted on Aug 13, 2025 - 15:57 EDT
    Aug 19, 2025
    Bandwidth International Market Impairment - Israel
    Resolved - Between 7:09am and 7:50am EDT we experienced an incident with our network in Israel that caused inbound traffic failures. The issue is resolved at this time and the network is functioning normally.
    Aug 19, 07:00 EDT
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Aug 19, 05:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Aug 19, 00:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Aug 18, 16:14 EDT
    Aug 18, 2025
    Messaging Maintenance - MMS
    Completed - The scheduled maintenance has been completed.
    Aug 18, 06:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Aug 18, 00:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
    Aug 12, 15:14 EDT
    Aug 17, 2025

    No incidents reported.

    Aug 16, 2025
    Inbound MMS Message Incident
    Resolved - This incident has been resolved.
    Aug 16, 20:11 EDT
    Identified - Teams have identified the source of the incident and are working to restore expected message behaviors.
    Aug 16, 19:47 EDT
    Investigating - Bandwidth Teams are investigating an incident impacting the successful delivery of inbound MMS/MM4 messages. Teams are actively working to restore expected message delivery.
    Aug 16, 19:37 EDT
    Aug 15, 2025
    MMS Group Messaging Incident
    Resolved - This incident has been resolved.
    Aug 15, 16:33 EDT
    Monitoring - Bandwidth teams are observing expected behavior and will monitor for prolonged stability.
    Aug 15, 16:21 EDT
    Identified - Teams have identified the source of this incident and are working to restore expected messaging behaviors.
    Aug 15, 14:30 EDT
    Investigating - Bandwidth teams are investigating an incident where outbound MMS Group Messages that contain more than one Bandwidth-powered number may fail to deliver as expected.
    Aug 15, 14:07 EDT
    Order Display Incident - Bandwidth App
    Resolved - This incident has been resolved.
    Aug 15, 14:05 EDT
    Monitoring - Teams are observing expected App behavior and will monitor for prolonged stability.
    Aug 15, 11:55 EDT
    Update - Teams continue to work to restore the expected App behavior.
    Aug 15, 11:11 EDT
    Identified - Teams have identified the source of this incident, and are working to restore expected App behavior. This incident is only impacting recent Port In orders.
    Aug 15, 10:20 EDT
    Investigating - Bandwidth teams are investigating an incident where orders are not displaying as expected in the Bandwidth App. Teams are working to restore expected App behavior.
    Aug 15, 09:32 EDT
    Aug 14, 2025
    Messaging Maintenance - SMS
    Completed - The scheduled maintenance has been completed.
    Aug 14, 14:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Aug 14, 10:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Aug 13, 14:03 EDT
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Aug 14, 05:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Aug 13, 23:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Jul 21, 15:36 EDT
    Aug 13, 2025
    Outbound Canadian Calling
    Resolved - This incident has been resolved.
    Aug 13, 16:37 EDT
    Monitoring - Teams are observing expected, calling behaviors, and will monitor for prolonged stability.
    Aug 13, 16:11 EDT
    Update - We are continuing to investigate this issue.
    Aug 13, 15:26 EDT
    Investigating - Bandwidth teams are investigating an incident affecting calls to Canadian destinations. Teams are working to restore expected calling behaviors and are engaging with impacted vendors to resolve the issue.
    Aug 13, 15:10 EDT
    SMS / MMS DLR Incident
    Resolved - This incident has been resolved.
    Aug 13, 16:30 EDT
    Monitoring - Teams are observing expected network behavior and are monitoring for prolonged stability.
    Aug 13, 13:30 EDT
    Investigating - Bandwidth teams are investigating an incident impacting customers with SMPP binds where DLR and inbound messages are not processing as expected. Teams are working working to restore expected message deliveries.
    Aug 13, 11:54 EDT
    Messaging Maintenance - SMS
    Completed - The scheduled maintenance has been completed.
    Aug 13, 06:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Aug 13, 02:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Aug 12, 15:12 EDT
    Messaging Maintenance - Toll Free SMS
    Completed - The scheduled maintenance has been completed.
    Aug 13, 05:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Aug 13, 00:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
    Aug 12, 15:08 EDT
    Aug 12, 2025
    DFW Call Processing Incident
    Resolved - This incident has been resolved.
    Aug 12, 22:52 EDT
    Monitoring - Bandwidth teams are monitoring DFW3 after some calls suffered a failure status. At this time, calls are processing as expected
    Aug 12, 21:30 EDT
    Hosted Messaging Provisioning Incident
    Resolved - This incident has been resolved.
    Aug 12, 18:54 EDT
    Monitoring - Teams are observing expected provisioning behavior. We are pronitoing for prolonged stability.
    Aug 12, 13:14 EDT
    Investigating - Bandwidth teams are investigating an incident impacting Hosted Messaging numbers not displaying “Service Type” in the Bandwidth App.
    Aug 12, 12:09 EDT
    Messaging Incident - Intermittent Failures of Multi-Segment Messages to VZW Prepaid Customers
    Resolved - This incident has been resolved.
    Aug 12, 17:13 EDT
    Update - We’re still working to deploy the fix for the issue, and we will advise once we have an ETR.
    Aug 12, 09:50 EDT
    Update - We are continuing to work on a fix for this issue.
    Aug 10, 18:00 EDT
    Update - We’re still working to deploy the fix for the issue, and we will advise once we have an ETR.
    Aug 8, 19:36 EDT
    Update - We are continuing to work on a fix for this issue.
    Aug 8, 09:21 EDT
    Update - We are continuing to work on a fix for the issue and we will advise once there is an ETR. We have also confirmed the issue is only affecting VZW prepaid customers.
    Aug 7, 17:35 EDT
    Update - We are continuing to work on a fix for this issue.
    Aug 7, 08:58 EDT
    Update - We are continuing to work on a fix for this issue.
    Aug 6, 17:24 EDT
    Update - We are continuing to work on a fix for this issue.
    Aug 6, 12:02 EDT
    Identified - The issue has been identified and a fix is being implemented.
    Aug 6, 04:53 EDT
    Update - We’re continuing to investigate the issue with downstream partners. Our next update will follow tomorrow morning unless there is a change in the status of the incident.
    Aug 5, 22:25 EDT
    Update - We are continuing to investigate this issue.
    Aug 5, 20:38 EDT
    Investigating - We are currently investigating an issues causing intermittent failures of multi-segment messages with a positive DLR to the VZW network over 10DLC. Relevant teams are engaged.
    Aug 5, 18:26 EDT
    Inbound Canada Calling Incident
    Resolved - Bandwidth teams identified an off-network incident with intermittent call failures for inbound Toll-Free Origination from Canada that were not completing as expected. At this time, this incident has been resolved.
    Aug 12, 14:47 EDT
    Aug 11, 2025
    Messaging Maintenance - SMS
    Completed - The scheduled maintenance has been completed.
    Aug 11, 13:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Aug 11, 10:30 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Aug 8, 15:21 EDT
    Aug 10, 2025
    BW US Messaging Incident
    Resolved - Between 4:04pm and 5:08pm ET today, we experienced an issue with outbound MM7 deliveries over short code through one of our partners, causing some messages to be delayed or expired.
    Aug 10, 16:00 EDT
    Aug 9, 2025

    No incidents reported.

    Aug 8, 2025
    Aug 7, 2025
    BW US Voice Network Incident
    Resolved - We’ve confirmed stability and we’re considering this incident resolved.
    Aug 7, 13:43 EDT
    Monitoring - A fix has been implemented and we are monitoring the results.
    Aug 7, 12:26 EDT
    Identified - We've identified an issue with our ATL DC causing increased 404 response on outbound calls. Relevant teams are engaged troubleshooting the issue.
    Aug 7, 11:47 EDT
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Aug 7, 08:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Aug 6, 23:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Jul 21, 15:35 EDT
    Aug 6, 2025
    Outbound Calling, ATL Datacenter Incident
    Resolved - We've confirmed stability and we're considering this incident resolved.
    Aug 6, 15:03 EDT
    Monitoring - A fix has been implemented and we are monitoring the results.
    Aug 6, 13:24 EDT
    Update - Teams continue to work to restore the expected call processing behavior in Atlanta.
    Aug 6, 12:30 EDT
    Identified - We've identified an issue causing failed outbound calls through ATL with a 503 response. Relevant teams are engaged and working to deploy a fix.
    Aug 6, 12:18 EDT
    BW US Network Voice Incidnet
    Resolved - We experienced a brief outage in some specific ATL SBCs between 11:51am and 11:53am ET today that caused a small amount of calls to disconnect. The SBCs were restored and are working g properly now.
    Aug 6, 11:30 EDT
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Aug 6, 08:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Aug 6, 00:01 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Aug 5, 14:22 EDT
    Messaging Incident - Outbound Traffic to ATT
    Resolved - This incident has been resolved.
    Aug 6, 07:41 EDT
    Monitoring - A fix has been implemented and we are monitoring the results.
    Aug 6, 04:52 EDT
    Identified - We’ve currently identified an issue causing some failires on outbound traffic to ATT and we’re working g to implement a fix.
    Aug 6, 00:59 EDT
    Messaging Maintenance - MMS
    Completed - The scheduled maintenance has been completed.
    Aug 6, 06:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Aug 6, 00:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
    Jul 22, 12:50 EDT
    Aug 5, 2025
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Aug 5, 08:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Aug 5, 00:01 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Aug 1, 12:43 EDT
    Messaging Maintenance - SMS
    Completed - The scheduled maintenance has been completed.
    Aug 5, 06:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Aug 5, 02:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Jul 31, 12:23 EDT
    Messaging Maintenance - MMS
    Completed - The scheduled maintenance has been completed.
    Aug 5, 06:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Aug 5, 00:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
    Jul 22, 12:49 EDT
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