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Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

    • BW App Impairment - MoveTN orders
    Identified - We've identified an issue causing failures on MoveTn orders submitted in the BW App (UI), the API is unaffected. We're working on implementing a fix for the issue.
    Jun 25, 2025 - 13:39 EDT
    United States Inbound Calling Services Operational
    Inbound Calling (SIP) - United States Operational
    Toll-Free calling - Inbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Operational
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    United States Outbound Calling Services Operational
    Outbound Calling (SIP) - United States Operational
    Toll-Free calling - Outbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Operational
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    Hosted Signing Service - US Operational
    United States V2 Application Add On Services Operational
    Call Recording Operational
    Transcriptions Operational
    Text-to-Speech Operational
    CNAM Lookup Operational
    United States Messaging Services Operational
    SMS Messaging (SMPP) Operational
    MMS Messaging (MM4) Operational
    Toll-Free SMS - Inbound Operational
    Toll-Free SMS - Outbound Operational
    International Messaging (HTTP) Operational
    REST APIs - HTTP SMS Messaging Operational
    REST APIs - HTTP MMS Messaging Operational
    Toll Free MMS - Inbound Operational
    Toll Free MMS - Outbound Operational
    International A2P Messaging Operational
    International A2P Platform (SMPP) Operational
    International A2P Platform (HTTP) Operational
    International A2P Messaging Regional Connectivity Operational
    Latin America Operational
    APAC Operational
    Europe Operational
    Middle East & Africa Operational
    Insights Operational
    Messaging Insights Dashboard Operational
    Message Log API Operational
    Number Management Services Partial Outage
    New Number Ordering Operational
    Number Porting Operational
    Inbound Calling - Caller ID Lookup (CNAM) Operational
    Line Feature Management ? Partial Outage
    Phone Number Lookup API Operational
    Call Assure Operational
    9-1-1 Services Operational
    9-1-1 Call Routing Service Operational
    9-1-1 Provisioning Service Operational
    DLR (Dynamic Location Routing) Operational
    Direct Network Connection Operational
    Network Expansion Service (NES) Operational
    Inbound Direct Link Services (DLS) Operational
    Outbound Direct Link Services (DLS) Operational
    Virtual (cloud) Connection Service Operational
    Support Operational
    Phone Support Operational
    Ticketing Support Operational
    Help Center Operational
    Portals Degraded Performance
    Bandwidth App Degraded Performance
    Application Platform Dashboard Operational
    9-1-1 Dashboard Operational
    Bandwidth International (fka Voxbone) Portal Operational
    Argentina Calling Services Operational
    Inbound Calling- Argentina Operational
    Outbound Calling- Argentina Operational
    Australia Calling Services Operational
    Inbound Calling- Australia Operational
    Outbound Calling- Australia Operational
    Emergency Calling- Australia Operational
    Austria Calling Services Operational
    Inbound Calling - Austria Operational
    Outbound Calling - Austria Operational
    Emergency Calling - Austria Operational
    Belgium Calling Services Operational
    Inbound Calling - Belgium Operational
    Outbound Calling - Belgium Operational
    Emergency Calling - Belgium Operational
    Brazil Calling Services Operational
    Inbound Calling- Brazil Operational
    Bulgaria Calling Services Operational
    Inbound Calling - Bulgaria Operational
    Outbound Calling - Bulgaria Operational
    Emergency Calling - Bulgaria Operational
    Canada Calling Services Operational
    Inbound Calling - Canada (SIP) Operational
    Chile Calling Services Operational
    Inbound Calling- Chile Operational
    China Calling Services Operational
    Inbound Calling- China Operational
    Colombia Calling Services Operational
    Inbound Calling- Colombia Operational
    Croatia Calling Services Operational
    Inbound Calling - Croatia Operational
    Outbound Calling - Croatia Operational
    Emergency Calling - Croatia Operational
    Cyprus Calling Services Operational
    Inbound Calling - Cyprus Operational
    Outbound Calling - Cyprus Operational
    Emergency Calling - Cyprus Operational
    Czech Republic Calling Services Operational
    Inbound Calling - Czech Republic Operational
    Outbound Calling - Czech Republic Operational
    Emergency Calling - Czech Republic Operational
    Denmark Calling Services Operational
    Inbound Calling - Denmark Operational
    Outbound Calling - Denmark Operational
    Emergency Calling - Denmark Operational
    Dominican Republic Calling Services Operational
    Inbound Calling - Dominican Republic (SIP) Operational
    Egypt Calling Services Operational
    Inbound Calling - Egypt Operational
    El Salvador Calling Services Operational
    Inbound Calling- El Salvador Operational
    Estonia Calling Services Operational
    Inbound Calling - Estonia Operational
    Outbound Calling - Estonia Operational
    Emergency Calling - Estonia Operational
    Finland Calling Services Operational
    Inbound Calling - Finland Operational
    Outbound Calling - Finland Operational
    Emergency Calling - Finland Operational
    France Calling Services Operational
    Inbound Calling - France Operational
    Outbound Calling - France Operational
    Emergency Calling - France Operational
    Hosted Signing Service - France Operational
    Georgia Calling Services Operational
    Inbound Calling - Georgia Operational
    Germany Calling Services Operational
    Inbound Calling - Germany Operational
    Outbound Calling - Germany Operational
    Emergency Calling - Germany Operational
    Greece Calling Services Operational
    Inbound Calling - Greece Operational
    Outbound Calling - Greece Operational
    Emergency Calling - Greece Operational
    Hong Kong Calling Services Operational
    Inbound Calling- Hong Kong Operational
    Outbound Calling- Hong Kong Operational
    Emergency Calling- Hong Kong Operational
    Hungary Calling Services Operational
    Inbound Calling - Hungary Operational
    Outbound Calling - Hungary Operational
    Emergency Calling - Hungary Operational
    India Calling Services Operational
    Inbound Calling- India Operational
    Indonesia Calling Services Operational
    Inbound Calling- Indonesia Operational
    Ireland Calling Services Operational
    Inbound Calling - Ireland Operational
    Outbound Calling - Ireland Operational
    Emergency Calling - Ireland Operational
    Israel Calling Services Operational
    Inbound Calling - Israel Operational
    Outbound Calling - Israel Operational
    Emergency Calling - Israel Operational
    Italy Calling Services Operational
    Inbound Calling - Italy Operational
    Outbound Calling - Italy Operational
    Emergency Calling - Italy Operational
    Japan Calling Services Operational
    Inbound Calling- Japan Operational
    Outbound Calling- Japan Operational
    Emergency Calling- Japan Operational
    Jordan Calling Services Operational
    Inbound Calling- Jordan Operational
    Kenya Calling Services Operational
    Inbound Calling- Kenya Operational
    Latvia Calling Services Operational
    Inbound Calling - Latvia Operational
    Outbound Calling - Latvia Operational
    Emergency Calling - Latvia Operational
    Lithuania Calling Services Operational
    Inbound Calling - Lithuania Operational
    Outbound Calling - Lithuania Operational
    Emergency Calling - Lithuania Operational
    Luxembourg Calling Services Operational
    Inbound Calling - Luxembourg Operational
    Outbound Calling - Luxembourg Operational
    Emergency Calling - Luxembourg Operational
    Malaysia Calling Services Operational
    Inbound Calling- Malaysia Operational
    Malta Calling Services Operational
    Inbound Calling - Malta Operational
    Mexico Calling Services Operational
    Inbound Calling - Mexico Operational
    Netherlands Calling Services Operational
    Inbound Calling - Neatherlands Operational
    Outbound Calling - Netherlands Operational
    Emergency Calling - Netherlands Operational
    Norway Calling Services Operational
    Inbound Calling - Norway Operational
    Outbound Calling - Norway Operational
    Emergency Calling -Norway Operational
    Panama Calling Services Operational
    Inbound Calling- Panama Operational
    Peru Calling Services Operational
    Inbound Calling- Peru Operational
    Outbound Calling- Peru Operational
    Philippines Calling Service Operational
    Inbound Calling- Philippines Operational
    Poland Calling Services Operational
    Inbound Calling - Poland Operational
    Outbound Calling - Poland Operational
    Emergency Calling - Poland Operational
    Portugal Calling Services Operational
    Inbound Calling - Portugal Operational
    Outbound Calling - Portugal Operational
    Emergency Calling - Portugal Operational
    Puerto Rico Calling Services Operational
    Inbound Calling - Puerto Rico Operational
    Outbound Calling - Puerto Rico Operational
    Emergency Calling - Puerto Rico Operational
    Qatar Calling Services Operational
    Inbound Calling- Qatar Operational
    Romania Calling Services Operational
    Inbound Calling - Romania Operational
    Outbound Calling - Romania Operational
    Emergency Calling - Romania Operational
    Singapore Calling Services Operational
    Inbound Calling- Singapore Operational
    Outbound Calling- Singapore Operational
    Emergency Calling- Singapore Operational
    Slovakia Calling Services Operational
    Inbound Calling - Slovakia Operational
    Outbound Calling - Slovakia Operational
    Emergency Calling - Slovakia Operational
    Slovenia Calling Services Operational
    Inbound Calling - Slovenia Operational
    Outbound Calling- Slovenia Operational
    Emergency Calling- Slovenia Operational
    South Africa Calling Services Operational
    Inbound Calling- South Africa Operational
    South Korea Calling Services Operational
    Inbound Calling- South Korea Operational
    Outbound Calling- South Korea Operational
    Spain Calling Services Operational
    Inbound Calling - Spain Operational
    Outbound Calling - Spain Operational
    Emergency Calling - Spain Operational
    Sweden Calling Services Operational
    Inbound Calling - Sweden Operational
    Outbound Calling - Sweden Operational
    Emergency Calling - Sweden Operational
    Switzerland Calling Services Operational
    Inbound Calling - Switzerland Operational
    Outbound Calling - Switzerland Operational
    Emergency Calling - Switzerland Operational
    Thailand Calling Services Operational
    Inbound Calling- Thailand Operational
    United Arab Emirates Calling Services Operational
    Inbound Calling- United Arab Emirates Operational
    United Kingdom Calling Services Operational
    Inbound Calling - United Kingdom Operational
    Outbound Calling - United Kingdom Operational
    Emergency Calling - United Kingdom Operational
    Virgin Islands (U.S.) Calling Services Operational
    Inbound Calling - Virgin Islands (U.S.) Operational
    Emergency Calling - Virgin Islands (U.S.) Operational
    FCC Disaster Information Reporting System (DIRS) Operational
    FCC DIRS Activation Status Operational
    Integrations Operational
    Zoom Operational
    Operational
    Degraded Performance
    Partial Outage
    Major Outage
    Maintenance

    Scheduled Maintenance

    Messaging Maintenance - SMS Jun 25, 2025 18:00-21:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Posted on Jun 20, 2025 - 14:21 EDT

    Messaging Maintenance - Toll-Free MMS/SMS Jun 25, 2025 23:00 - Jun 26, 2025 03:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Posted on Jun 02, 2025 - 15:44 EDT

    Messaging Maintenance - SMS Jun 26, 2025 01:00-06:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Posted on Jun 19, 2025 - 13:36 EDT

    Global Data Center Maintenance - Germany Jun 27, 2025 18:00 - Jun 28, 2025 00:00 EDT

    Customers who have a geo-redundant connection will not be affected. Customers connecting directly to the global Germany data center may elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.

    The following service will encounter a brief period during the maintenance when calls may drop and connections may fail:
    A portion of Italy Voice Traffic
    Posted on Jun 17, 2025 - 09:19 EDT

    Messaging Maintenance - SMS Jun 30, 2025 01:00-06:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Posted on Jun 23, 2025 - 16:12 EDT

    Global Data Center Maintenance - China Jun 30, 2025 13:00-18:00 EDT

    Bandwidth will be performing scheduled maintenance in the global China data center.

    Customers who have a geo-redundant connection will not be affected. Customers connecting directly to the global China data center may elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
    Posted on Jun 19, 2025 - 09:17 EDT

    Messaging Maintenance - Toll Free SMS Jul 1, 2025 05:00-07:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
    Posted on Jun 24, 2025 - 14:01 EDT
    Jun 25, 2025
    Messaging Maintenance - SMS
    Completed - The scheduled maintenance has been completed.
    Jun 25, 06:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jun 25, 01:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Jun 19, 13:35 EDT
    Jun 24, 2025
    Messaging Maintenance - Campaign Provisioning Delays
    Completed - The scheduled maintenance has been completed.
    Jun 24, 09:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jun 24, 01:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.
    Jun 9, 14:30 EDT
    Messaging Maintenance - SMS
    Completed - The scheduled maintenance has been completed.
    Jun 24, 06:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jun 24, 01:01 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Jun 19, 13:34 EDT
    Jun 23, 2025
    BW US Voice Network Impairment
    Resolved - We’ve confirmed stability and we’re considering this incident resolved.
    Jun 23, 18:22 EDT
    Monitoring - A fix has been implemented and we are monitoring the results.
    Jun 23, 17:59 EDT
    Update - We are continuing to work on a fix for this issue.
    Jun 23, 17:11 EDT
    Identified - The issue has been identified and a fix is being implemented.
    Jun 23, 14:58 EDT
    Update - We are continuing to investigate this issue.
    Jun 23, 13:35 EDT
    Investigating - We’re currently investigating an issue causing intermittent failures on some outbound traffic. Relevant teams are engaged.
    Jun 23, 13:34 EDT
    BW US Messaging Incident - MMS Delays
    Resolved - Between 4:17pm and 5:06pm ET today customers may have experienced delayed MMS deliveries. The issue has been resolved at this time.
    Jun 23, 16:00 EDT
    Jun 22, 2025

    No incidents reported.

    Jun 21, 2025
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Jun 21, 03:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jun 20, 21:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Jun 11, 16:13 EDT
    Jun 20, 2025
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Jun 20, 06:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jun 19, 12:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Jun 11, 16:11 EDT
    Jun 19, 2025
    Programmable Voice Incident
    Resolved - This incident has been resolved.
    Jun 19, 12:34 EDT
    Monitoring - Teams are observing expected call behavior. We will monitor for prolonged stability.
    Jun 19, 10:35 EDT
    Identified - Teams have identified the source of the incident, and are working to restore expected call handling behavior.
    Jun 19, 09:33 EDT
    Investigating - Bandwidth teams are investigating an incident where Programable Voice Calls may not complete as expected when dialing on-net destinations.
    Jun 19, 08:05 EDT
    Emergency Global Data Center Maintenance - China
    Completed - The scheduled maintenance has been completed.
    Jun 19, 10:30 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jun 19, 09:30 EDT
    Scheduled - Bandwidth will be performing emergency maintenance in the China data center.

    As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the China data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Bandwidth advises customers connecting exclusively to the China data center to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
    Jun 19, 07:57 EDT
    Messaging Maintenance - SMS
    Completed - The scheduled maintenance has been completed.
    Jun 19, 07:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jun 19, 02:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Jun 16, 16:25 EDT
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Jun 19, 03:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jun 18, 21:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Jun 2, 15:43 EDT
    Jun 18, 2025
    ATL Data Center Incident
    Resolved - This incident has been resolved.
    Jun 18, 15:57 EDT
    Update - We are continuing to monitor for any further issues.
    Jun 18, 14:49 EDT
    Monitoring - Teams are observing expected call processing behaviors and will monitor for stability.
    Jun 18, 10:48 EDT
    Identified - Teams have identified the source of this incident and are working to restore expected routing behavior.
    Jun 18, 07:14 EDT
    Investigating - Bandwidth teams are investigating an incident where some inbound and outbound traffic via a segment of our ATL Data center is not processing as expected resulting in failed calls.
    Jun 18, 06:11 EDT
    911 Provisioning Delays
    Resolved - This incident has been resolved.
    Jun 18, 08:55 EDT
    Update - We continue to monitor for prolonged stability.
    Jun 18, 08:51 EDT
    Update - We continue to monitor for prolonged stability.
    Jun 17, 14:42 EDT
    Monitoring - Teams are observing expected processing behavior. We will continue to monitor for stability.
    Jun 17, 12:52 EDT
    Investigating - Teams are investigating delays in 911 provisioning requests. We are working to restore the expected provisioning processes.
    Jun 17, 11:13 EDT
    Messaging Maintenance - SMS
    Completed - The scheduled maintenance has been completed.
    Jun 18, 07:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jun 18, 02:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Jun 16, 16:25 EDT
    Jun 17, 2025
    Delayed 911 Provisioning Events
    Resolved - For a brief period of time, 911 provisioning events were delayed or did not complete as expected.
    Jun 17, 10:41 EDT
    Messaging Maintenance - SMS
    Completed - The scheduled maintenance has been completed.
    Jun 17, 07:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jun 17, 02:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Jun 16, 16:24 EDT
    Jun 16, 2025
    Off Net Port Order Delays
    Resolved - This incident has been resolved.
    Jun 16, 16:34 EDT
    Monitoring - Teams are observing expected and timely order activations. We will continue to monitor for stability.
    Jun 16, 15:14 EDT
    Investigating - Bandwidth teams are investigating an industry condition where Off Net Port Orders are delayed in activation. Teams are working with the impaired vendor to resume timely port activations.
    Jun 16, 14:23 EDT
    Jun 15, 2025
    Global Data Center Maintenance - Germany
    Completed - The scheduled maintenance has been completed.
    Jun 15, 00:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jun 14, 18:00 EDT
    Update - We will be undergoing scheduled maintenance during this time.
    Jun 4, 10:05 EDT
    Scheduled - Bandwidth will be performing scheduled maintenance in the global Germany data center.

    Customers who have a geo-redundant connection will not be affected. Customers connecting directly to the global Germany data center may elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.

    The following service will encounter a brief period during the maintenance when calls may drop and connections may fail:
    A portion of Italy Voice Traffic
    Jun 4, 10:04 EDT
    Jun 14, 2025
    BWI Network Incident - Hong Kong
    Resolved - We experienced an issue affecting some traffic over our Hong Kong PoP. This affected both inbound and outbound traffic. Issue is mitigated at this time and traffic has returned to normal.
    Jun 14, 04:30 EDT
    Global Data Center Maintenance - Belgium
    Completed - The scheduled maintenance has been completed.
    Jun 14, 02:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jun 13, 14:00 EDT
    Scheduled - Bandwidth will be performing scheduled maintenance in the global Belgium data center.
    As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the global Belgium data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the global Belgium data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
    The following services will encounter interruptions during the maintenance:
    International & US Number searching, ordering, and porting - Bandwidth App
    Messaging - VoxSMS
    Legacy Global Portal
    Jun 2, 13:30 EDT
    Jun 13, 2025
    Programable Voice Incident - Inbound and Outbound
    Resolved - This incident has been resolved.
    Jun 13, 08:04 EDT
    Update - Teams have mitigated the impact of most of this incident. However, we continue to work to mitigate bidirectional streaming for Programmable Voice traffic.
    Jun 12, 18:39 EDT
    Identified - Teams have mitigated the impact of most of this incident. However, we continue to work to mitigate bidirectional streaming for Programmable Voice traffic.
    Jun 12, 15:39 EDT
    Investigating - Bandwidth teams are investigating an industry condition impacting Inbound and Outbound Programmable Voice traffic. At this time, Programmable Voice traffic may not complete as expected.
    Jun 12, 14:46 EDT
    Outbound Calling Incident - Bulgaria
    Resolved - For a brief period of time some inbound calls failed to complete as expected. At this time teams are observing expected call behavior.
    Jun 13, 06:10 EDT
    Bandwidth Dashboard Maintenance
    Completed - The scheduled maintenance has been completed.
    Jun 13, 06:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jun 13, 04:00 EDT
    Scheduled - Bandwidth will be performing maintenance on the Bandwidth Dashboard. During this maintenance window, the Bandwidth Dashboard portal and API will be momentarily inaccessible.

    During the brief period of inaccessibility, customers will be unable to search inventory, view orders, place orders or perform any other portal/API functions. API calls to the Bandwidth Dashboard will time-out with no response.

    Outbound API Callbacks to customers (i.e. order updates, port-out notifications, etc.) will be queued for delivery when the maintenance completes.
    Jun 3, 11:02 EDT
    Jun 12, 2025
    Bandwidth App & Support Incident
    Resolved - This incident has been resolved.
    Jun 12, 16:47 EDT
    Update - Bandwidth teams continue to work to resolve the following incidents due to industry conditions:
    Bandwidth Phone Support: Inbound call may intermittently not complete as expected.


    Bandwidth App:Leaning Lab guides may not deploy as expected. This incident has been resolved.
    Jun 12, 16:35 EDT
    Update - Bandwidth teams continue to work to resolve the following incidents due to industry conditions:

    Bandwidth App:Leaning Lab guides may not deploy as expected.
    Bandwidth Phone Support: Inbound call may intermittently not complete as expected.
    Jun 12, 16:24 EDT
    Identified - Due to industry conditions, the Bandwidth Learning Lab inside the Bandwidth App may not function as expected, and support guides may fail to deploy as expected.
    Jun 12, 14:48 EDT
    Messaging Maintenance - Toll Free SMS
    Completed - The scheduled maintenance has been completed.
    Jun 12, 08:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jun 11, 20:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
    Jun 9, 14:27 EDT
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Jun 12, 03:00 EDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jun 11, 23:00 EDT
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Jun 2, 15:42 EDT
    Jun 11, 2025
    BWI Network Incident - Switzerland
    Resolved - We’ve confirmed stability and we’re considering this incident resolved.
    Jun 11, 06:52 EDT
    Monitoring - We’ve seen traffic recover and we’re monitoring for stability.
    Jun 10, 23:07 EDT
    Investigating - We’re investigating an incident with our carrier in Switzerland casing failures to both inbound and outbound traffic.
    Jun 10, 23:04 EDT
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