Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

Identified - The impacted off net provider has identified the source of this issue and they are working to restore expected two-way audio.
Mar 27, 2026 - 19:38 EDT
Investigating - Teams are investigating an off-network incident impacting Inbound UK based calls from British Telecom, where calls experience one-way audio. Teams are working with BT to restore expected calling behavior.
Mar 27, 2026 - 16:23 EDT
United States Inbound Calling Services Operational
Inbound Calling (SIP) - United States Operational
Toll-Free calling - Inbound (SIP) - United States Operational
REST APIs - HTTP Voice - United States Operational
REST APIs - SIP Voice - United States Operational
BXML - United States Operational
United States Outbound Calling Services Operational
Outbound Calling (SIP) - United States Operational
Toll-Free calling - Outbound (SIP) - United States Operational
REST APIs - HTTP Voice - United States Operational
REST APIs - SIP Voice - United States Operational
BXML - United States Operational
Hosted Signing Service - US Operational
United States V2 Application Add On Services Operational
Call Recording Operational
Transcriptions Operational
Text-to-Speech Operational
CNAM Lookup Operational
United States Messaging Services Operational
SMS Messaging (SMPP) Operational
MMS Messaging (MM4) Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
International Messaging (HTTP) Operational
REST APIs - HTTP SMS Messaging Operational
REST APIs - HTTP MMS Messaging Operational
Toll Free MMS - Inbound Operational
Toll Free MMS - Outbound Operational
International A2P Messaging Operational
International A2P Platform (SMPP) Operational
International A2P Platform (HTTP) Operational
International A2P Messaging Regional Connectivity Operational
Latin America Operational
APAC Operational
Europe Operational
Middle East & Africa Operational
Insights Operational
Messaging Insights Dashboard Operational
Message Log API Operational
Number Management Services Operational
New Number Ordering Operational
Number Porting Operational
Inbound Calling - Caller ID Lookup (CNAM) Operational
Line Feature Management Operational
Phone Number Lookup API Operational
Call Assure Operational
9-1-1 Services Operational
9-1-1 Call Routing Service Operational
9-1-1 Provisioning Service Operational
DLR (Dynamic Location Routing) Operational
Direct Network Connection Operational
Network Expansion Service (NES) Operational
Inbound Direct Link Services (DLS) Operational
Outbound Direct Link Services (DLS) Operational
Virtual (cloud) Connection Service Operational
Support Operational
Phone Support Operational
Ticketing Support Operational
Help Center Operational
Portals Operational
Bandwidth App Operational
Application Platform Dashboard Operational
9-1-1 Dashboard Operational
Bandwidth International (fka Voxbone) Portal Operational
Argentina Calling Services Operational
Inbound Calling- Argentina Operational
Outbound Calling- Argentina Operational
Australia Calling Services Operational
Inbound Calling- Australia Operational
Outbound Calling- Australia Operational
Emergency Calling- Australia Operational
Austria Calling Services Operational
Inbound Calling - Austria Operational
Outbound Calling - Austria Operational
Emergency Calling - Austria Operational
Belgium Calling Services Operational
Inbound Calling - Belgium Operational
Outbound Calling - Belgium Operational
Emergency Calling - Belgium Operational
Brazil Calling Services Operational
Inbound Calling- Brazil Operational
Bulgaria Calling Services Operational
Inbound Calling - Bulgaria Operational
Outbound Calling - Bulgaria Operational
Emergency Calling - Bulgaria Operational
Canada Calling Services Operational
Inbound Calling - Canada (SIP) Operational
Chile Calling Services Operational
Inbound Calling- Chile Operational
China Calling Services Operational
Inbound Calling- China Operational
Colombia Calling Services Operational
Inbound Calling- Colombia Operational
Croatia Calling Services Operational
Inbound Calling - Croatia Operational
Outbound Calling - Croatia Operational
Emergency Calling - Croatia Operational
Cyprus Calling Services Operational
Inbound Calling - Cyprus Operational
Outbound Calling - Cyprus Operational
Emergency Calling - Cyprus Operational
Czech Republic Calling Services Operational
Inbound Calling - Czech Republic Operational
Outbound Calling - Czech Republic Operational
Emergency Calling - Czech Republic Operational
Denmark Calling Services Operational
Inbound Calling - Denmark Operational
Outbound Calling - Denmark Operational
Emergency Calling - Denmark Operational
Dominican Republic Calling Services Operational
Inbound Calling - Dominican Republic (SIP) Operational
Egypt Calling Services Operational
Inbound Calling - Egypt Operational
El Salvador Calling Services Operational
Inbound Calling- El Salvador Operational
Estonia Calling Services Operational
Inbound Calling - Estonia Operational
Outbound Calling - Estonia Operational
Emergency Calling - Estonia Operational
Finland Calling Services Operational
Inbound Calling - Finland Operational
Outbound Calling - Finland Operational
Emergency Calling - Finland Operational
France Calling Services Operational
Inbound Calling - France Operational
Outbound Calling - France Operational
Emergency Calling - France Operational
Hosted Signing Service - France Operational
Georgia Calling Services Operational
Inbound Calling - Georgia Operational
Germany Calling Services Operational
Inbound Calling - Germany Operational
Outbound Calling - Germany Operational
Emergency Calling - Germany Operational
Greece Calling Services Operational
Inbound Calling - Greece Operational
Outbound Calling - Greece Operational
Emergency Calling - Greece Operational
Hong Kong Calling Services Operational
Inbound Calling- Hong Kong Operational
Outbound Calling- Hong Kong Operational
Emergency Calling- Hong Kong Operational
Hungary Calling Services Operational
Inbound Calling - Hungary Operational
Outbound Calling - Hungary Operational
Emergency Calling - Hungary Operational
India Calling Services Operational
Inbound Calling- India Operational
Indonesia Calling Services Operational
Inbound Calling- Indonesia Operational
Ireland Calling Services Operational
Inbound Calling - Ireland Operational
Outbound Calling - Ireland Operational
Emergency Calling - Ireland Operational
Israel Calling Services Operational
Inbound Calling - Israel Operational
Outbound Calling - Israel Operational
Emergency Calling - Israel Operational
Italy Calling Services Operational
Inbound Calling - Italy Operational
Outbound Calling - Italy Operational
Emergency Calling - Italy Operational
Japan Calling Services Operational
Inbound Calling- Japan Operational
Outbound Calling- Japan Operational
Emergency Calling- Japan Operational
Jordan Calling Services Operational
Inbound Calling- Jordan Operational
Kenya Calling Services Operational
Inbound Calling- Kenya Operational
Latvia Calling Services Operational
Inbound Calling - Latvia Operational
Outbound Calling - Latvia Operational
Emergency Calling - Latvia Operational
Lithuania Calling Services Operational
Inbound Calling - Lithuania Operational
Outbound Calling - Lithuania Operational
Emergency Calling - Lithuania Operational
Luxembourg Calling Services Operational
Inbound Calling - Luxembourg Operational
Outbound Calling - Luxembourg Operational
Emergency Calling - Luxembourg Operational
Malaysia Calling Services Operational
Inbound Calling- Malaysia Operational
Malta Calling Services Operational
Inbound Calling - Malta Operational
Mexico Calling Services Operational
Inbound Calling - Mexico Operational
Netherlands Calling Services Operational
Inbound Calling - Neatherlands Operational
Outbound Calling - Netherlands Operational
Emergency Calling - Netherlands Operational
Norway Calling Services Operational
Inbound Calling - Norway Operational
Outbound Calling - Norway Operational
Emergency Calling -Norway Operational
Panama Calling Services Operational
Inbound Calling- Panama Operational
Peru Calling Services Operational
Inbound Calling- Peru Operational
Outbound Calling- Peru Operational
Philippines Calling Service Operational
Inbound Calling- Philippines Operational
Poland Calling Services Operational
Inbound Calling - Poland Operational
Outbound Calling - Poland Operational
Emergency Calling - Poland Operational
Portugal Calling Services Operational
Inbound Calling - Portugal Operational
Outbound Calling - Portugal Operational
Emergency Calling - Portugal Operational
Puerto Rico Calling Services Operational
Inbound Calling - Puerto Rico Operational
Outbound Calling - Puerto Rico Operational
Emergency Calling - Puerto Rico Operational
Qatar Calling Services Operational
Inbound Calling- Qatar Operational
Romania Calling Services Operational
Inbound Calling - Romania Operational
Outbound Calling - Romania Operational
Emergency Calling - Romania Operational
Singapore Calling Services Operational
Inbound Calling- Singapore Operational
Outbound Calling- Singapore Operational
Emergency Calling- Singapore Operational
Slovakia Calling Services Operational
Inbound Calling - Slovakia Operational
Outbound Calling - Slovakia Operational
Emergency Calling - Slovakia Operational
Slovenia Calling Services Operational
Inbound Calling - Slovenia Operational
Outbound Calling- Slovenia Operational
Emergency Calling- Slovenia Operational
South Africa Calling Services Operational
Inbound Calling- South Africa Operational
South Korea Calling Services Operational
Inbound Calling- South Korea Operational
Outbound Calling- South Korea Operational
Spain Calling Services Operational
Inbound Calling - Spain Operational
Outbound Calling - Spain Operational
Emergency Calling - Spain Operational
Sweden Calling Services Operational
Inbound Calling - Sweden Operational
Outbound Calling - Sweden Operational
Emergency Calling - Sweden Operational
Switzerland Calling Services Operational
Inbound Calling - Switzerland Operational
Outbound Calling - Switzerland Operational
Emergency Calling - Switzerland Operational
Thailand Calling Services Operational
Inbound Calling- Thailand Operational
United Arab Emirates Calling Services Operational
Inbound Calling- United Arab Emirates Operational
United Kingdom Calling Services Degraded Performance
Inbound Calling - United Kingdom Degraded Performance
Outbound Calling - United Kingdom Operational
Emergency Calling - United Kingdom Operational
Virgin Islands (U.S.) Calling Services Operational
Inbound Calling - Virgin Islands (U.S.) Operational
Emergency Calling - Virgin Islands (U.S.) Operational
FCC Disaster Information Reporting System (DIRS) Operational
FCC DIRS Activation Status Operational
Integrations Operational
Zoom Operational
Cisco Webex Operational
Five9 Operational
Genesys Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Messaging Maintenance - Toll Free SMS Mar 31, 2026 00:00-07:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Posted on Mar 20, 2026 - 12:40 EDT

Messaging Maintenance - Toll Free SMS Apr 1, 2026 00:00-06:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Posted on Mar 26, 2026 - 13:09 EDT

Messaging Maintenance - SMS Apr 1, 2026 01:00-08:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Posted on Mar 26, 2026 - 13:11 EDT

Messaging Maintenance - Toll Free SMS Apr 1, 2026 23:00 - Apr 2, 2026 06:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Posted on Mar 13, 2026 - 10:18 EDT

Messaging Maintenance - Toll Free SMS Apr 3, 2026 04:00-10:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Posted on Mar 20, 2026 - 12:41 EDT

Global Data Center Maintenance - China Apr 7, 2026 12:00-18:00 EDT

Bandwidth will be performing scheduled maintenance in the China data center.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the China data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Bandwidth advises customers connecting exclusively to the China data center to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.

Posted on Mar 24, 2026 - 10:50 EDT

Messaging Maintenance - MMS/SMS Apr 8, 2026 00:00-06:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Posted on Mar 26, 2026 - 13:13 EDT

Messaging Maintenance - Toll Free SMS Apr 8, 2026 23:00 - Apr 9, 2026 03:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Posted on Mar 13, 2026 - 10:19 EDT

Messaging Maintenance - MMS Apr 10, 2026 00:00-06:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Posted on Mar 26, 2026 - 13:14 EDT

Network Maintenance - DFW Data Center Apr 11, 2026 00:00-06:00 EDT

Bandwidth will be performing network maintenance in our DFW data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the DFW data center.

Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

Emergency (911) Voice Calling: Bandwidth advises that customers route all calls through the ATL data center.

SMS/MMS Messaging: We advise SMPP/MM4 customers to point their outbound message traffic to our LAX data center to avoid any service disruption.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.

Posted on Mar 09, 2026 - 12:42 EDT

Messaging Maintenance - MMS/SMS Apr 13, 2026 00:00-06:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Posted on Mar 26, 2026 - 13:15 EDT

Messaging Maintenance - Toll Free SMS Apr 15, 2026 23:00 - Apr 16, 2026 03:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Posted on Mar 13, 2026 - 10:20 EDT

Messaging Maintenance - Toll Free SMS Apr 22, 2026 23:00 - Apr 23, 2026 03:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Posted on Mar 13, 2026 - 10:21 EDT

Messaging Maintenance - Toll Free SMS Apr 29, 2026 23:00 - Apr 30, 2026 03:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Posted on Mar 13, 2026 - 10:22 EDT
Mar 28, 2026

No incidents reported today.

Mar 27, 2026
Resolved - This incident has been resolved.
Mar 27, 18:17 EDT
Monitoring - Teams are observing expected network behavior and will continue to monitor for stability.
Mar 27, 15:56 EDT
Identified - Teams have identified the source of this incident and are working to restore expected network behavior.
Mar 27, 12:35 EDT
Investigating - Teams are currently investigating an outbound calling incident where some calls may not complete as expected in our ATL, DFW, and LAX data centers. Teams are working expeditiously to restore expected network behavior.
Mar 27, 10:06 EDT
Completed - The scheduled maintenance has been completed.
Mar 27, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Mar 20, 12:38 EDT
Mar 26, 2026
Resolved - This incident has been resolved.
Mar 26, 23:07 EDT
Monitoring - Teams are observing expected network behavior. We will continue to monitor.
Mar 26, 22:07 EDT
Investigating - Bandwidth teams are investigating an incident impacting Outbound 10DLC MMS delivery. Some messages are not being delivered as expected at this time.
Mar 26, 14:31 EDT
Completed - The scheduled maintenance has been completed.
Mar 26, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Feb 19, 12:46 EST
Completed - The scheduled maintenance has been completed.
Mar 26, 02:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 01:30 EDT
Scheduled - Bandwidth's provider will be performing maintenance that may affect a portion of inbound calls to our United Kingdom market.

We do not anticipate any service disruption to outbound calling from this local market during this maintenance.

Mar 18, 12:27 EDT
Mar 25, 2026
Completed - The scheduled maintenance has been completed.
Mar 25, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Mar 24, 15:41 EDT
Mar 24, 2026
Resolved - This incident has been resolved.
Mar 24, 15:08 EDT
Monitoring - Teams are observing expected network behavior. We will continue to monitor.
Mar 24, 11:50 EDT
Identified - Teams have identified an Outbound UK Voice incident impacting UK based traffic where some calls may fail to complete as expected. Teams are working to restore expected network behavior.
Mar 24, 07:44 EDT
Completed - The scheduled maintenance has been completed.
Mar 24, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 02:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Mar 16, 13:52 EDT
Mar 23, 2026
Resolved - This incident has been resolved.
Mar 23, 17:37 EDT
Monitoring - Teams are observing expected network behavior and will monitor for prolonged stability.
Mar 23, 16:31 EDT
Identified - Teams have identified the source of this incident and are working to restore expected networking behavior.
Mar 23, 15:56 EDT
Investigating - Bandwidth teams are currently investigating an incident on the Universal Platform where National Calling is not completing as expected to; France, Spain, & Austria. Teams are working to restore expected calling behaviors.
Mar 23, 15:11 EDT
Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026
Completed - The scheduled maintenance has been completed.
Mar 20, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Feb 19, 12:45 EST
Completed - The scheduled maintenance has been completed.
Mar 20, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 22:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Mar 13, 10:16 EDT
Mar 19, 2026
Mar 18, 2026
Resolved - For a brief period of time, a segment of calls transversing a specific node in our JFK Datacenter encountered unexpected failures. We are observing expected network behavior, and consider this incident resolved.
Mar 18, 04:15 EDT
Completed - The scheduled maintenance has been completed.
Mar 18, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Mar 16, 13:45 EDT
Resolved - For a brief period of time, a segment of calls transversing a specific node in our JFK Datacenter encountered unexpected failures. We are observing expected network behavior, and consider this incident resolved.
Mar 18, 01:30 EDT
Mar 17, 2026
Completed - The scheduled maintenance has been completed.
Mar 17, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.
Mar 11, 14:13 EDT
Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.