In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 08, 2024 - 14:00 EST
Nov 08, 2024 - 14:00 EST
Scheduled - Bandwidth will be performing scheduled maintenance in the global Belgium data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the global Belgium data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the global Belgium data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
The following services will encounter a brief interruption during the maintenance:
International Number searching, ordering, and porting - Bandwidth App
Messaging - VoxSMS
Legacy Global Portal
Nov 8, 2024 14:00 - Nov 9, 2024 02:00 EST
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the global Belgium data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the global Belgium data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
The following services will encounter a brief interruption during the maintenance:
International Number searching, ordering, and porting - Bandwidth App
Messaging - VoxSMS
Legacy Global Portal
Nov 8, 2024 14:00 - Nov 9, 2024 02:00 EST
Investigating - We are currently working with our downstream provider to investigate an incident impacting 10DLC campaign provisioning.
Some campaigns will indicate that the provisioning failed, leaving orders in a "partial" provisioning state. We are aware that customers who have retried are seeing their orders sucessfully provisioned.
Nov 08, 2024 - 11:29 EST
Some campaigns will indicate that the provisioning failed, leaving orders in a "partial" provisioning state. We are aware that customers who have retried are seeing their orders sucessfully provisioned.
Nov 08, 2024 - 11:29 EST
United States Inbound Calling Services
Operational
Inbound Calling (SIP) - United States
Operational
Toll-Free calling - Inbound (SIP) - United States
Operational
REST APIs - HTTP Voice - United States
Operational
REST APIs - SIP Voice - United States
Operational
BXML - United States
Operational
United States Outbound Calling Services
Operational
Outbound Calling (SIP) - United States
Operational
Toll-Free calling - Outbound (SIP) - United States
Operational
REST APIs - HTTP Voice - United States
Operational
REST APIs - SIP Voice - United States
Operational
BXML - United States
Operational
United States V2 Application Add On Services
Operational
Call Recording
Operational
Transcriptions
Operational
Text-to-Speech
Operational
CNAM Lookup
Operational
United States Messaging Services
Operational
SMS Messaging (SMPP)
Operational
MMS Messaging (MM4)
Operational
Toll-Free SMS - Inbound
Operational
Toll-Free SMS - Outbound
Operational
International Messaging (HTTP)
Operational
REST APIs - HTTP SMS Messaging
Operational
REST APIs - HTTP MMS Messaging
Operational
Toll Free MMS - Inbound
Operational
Toll Free MMS - Outbound
Operational
International A2P Messaging
Operational
International A2P Platform (SMPP)
Operational
International A2P Platform (HTTP)
Operational
International A2P Messaging Regional Connectivity
Operational
Latin America
Operational
APAC
Operational
Europe
Operational
Middle East & Africa
Operational
Insights
Operational
Messaging Insights Dashboard
Operational
Message Log API
Operational
Number Management Services
Degraded Performance
New Number Ordering
Operational
Number Porting
Operational
Inbound Calling - Caller ID Lookup (CNAM)
Operational
Line Feature Management
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Degraded Performance
Phone Number Lookup API
Operational
Call Assure
Operational
9-1-1 Services
Operational
9-1-1 Call Routing Service
Operational
9-1-1 Provisioning Service
Operational
DLR (Dynamic Location Routing)
Operational
Direct Network Connection
Operational
Network Expansion Service (NES)
Operational
Inbound Direct Link Services (DLS)
Operational
Outbound Direct Link Services (DLS)
Operational
Virtual (cloud) Connection Service
Operational
WebRTC
Operational
Support
Operational
Phone Support
Operational
Ticketing Support
Operational
Help Center
Operational
Portals
Under Maintenance
Bandwidth App
Under Maintenance
Application Platform Dashboard
Operational
9-1-1 Dashboard
Operational
Bandwidth International (fka Voxbone) Portal
Under Maintenance
Dominican Republic Calling Services
Under Maintenance
Inbound Calling - Dominican Republic (SIP)
Under Maintenance
Argentina Calling Services
Under Maintenance
Inbound Calling- Argentina
Under Maintenance
Outbound Calling- Argentina
Under Maintenance
Brazil Calling Services
Under Maintenance
Inbound Calling- Brazil
Under Maintenance
Chile Calling Services
Under Maintenance
Inbound Calling- Chile
Under Maintenance
Colombia Calling Services
Under Maintenance
Inbound Calling- Colombia
Under Maintenance
El Salvador Calling Services
Under Maintenance
Inbound Calling- El Salvador
Under Maintenance
Panama Calling Services
Under Maintenance
Inbound Calling- Panama
Under Maintenance
Peru Calling Services
Under Maintenance
Inbound Calling- Peru
Under Maintenance
Outbound Calling- Peru
Under Maintenance
Austria Calling Services
Under Maintenance
Inbound Calling - Austria
Under Maintenance
Outbound Calling - Austria
Under Maintenance
Emergency Calling - Austria
Under Maintenance
Belgium Calling Services
Under Maintenance
Inbound Calling - Belgium
Under Maintenance
Outbound Calling - Belgium
Under Maintenance
Emergency Calling - Belgium
Under Maintenance
France Calling Services
Under Maintenance
Inbound Calling - France
Under Maintenance
Outbound Calling - France
Under Maintenance
Emergency Calling - France
Under Maintenance
Germany Calling Services
Under Maintenance
Inbound Calling - Germany
Under Maintenance
Outbound Calling - Germany
Under Maintenance
Emergency Calling - Germany
Under Maintenance
Luxembourg Calling Services
Under Maintenance
Inbound Calling - Luxembourg
Under Maintenance
Outbound Calling - Luxembourg
Under Maintenance
Emergency Calling - Luxembourg
Under Maintenance
Netherlands Calling Services
Under Maintenance
Inbound Calling - Neatherlands
Under Maintenance
Outbound Calling - Netherlands
Under Maintenance
Emergency Calling - Netherlands
Under Maintenance
Switzerland Calling Services
Under Maintenance
Inbound Calling - Switzerland
Under Maintenance
Outbound Calling - Switzerland
Under Maintenance
Emergency Calling - Switzerland
Under Maintenance
Croatia Calling Services
Under Maintenance
Inbound Calling - Croatia
Under Maintenance
Outbound Calling - Croatia
Under Maintenance
Emergency Calling - Croatia
Under Maintenance
Greece Calling Services
Under Maintenance
Inbound Calling - Greece
Under Maintenance
Outbound Calling - Greece
Under Maintenance
Emergency Calling - Greece
Under Maintenance
Italy Calling Services
Under Maintenance
Inbound Calling - Italy
Under Maintenance
Outbound Calling - Italy
Under Maintenance
Emergency Calling - Italy
Under Maintenance
Malta Calling Services
Under Maintenance
Inbound Calling - Malta
Under Maintenance
Portugal Calling Services
Under Maintenance
Inbound Calling - Portugal
Under Maintenance
Outbound Calling - Portugal
Under Maintenance
Emergency Calling - Portugal
Under Maintenance
Slovenia Calling Services
Under Maintenance
Inbound Calling - Slovenia
Under Maintenance
Outbound Calling- Slovenia
Under Maintenance
Emergency Calling- Slovenia
Under Maintenance
Spain Calling Services
Under Maintenance
Inbound Calling - Spain
Under Maintenance
Outbound Calling - Spain
Under Maintenance
Emergency Calling - Spain
Under Maintenance
Bulgaria Calling Services
Under Maintenance
Inbound Calling - Bulgaria
Under Maintenance
Outbound Calling - Bulgaria
Under Maintenance
Emergency Calling - Bulgaria
Under Maintenance
Georgia Calling Services
Under Maintenance
Inbound Calling - Georgia
Under Maintenance
Czech Republic Calling Services
Under Maintenance
Inbound Calling - Czech Republic
Under Maintenance
Outbound Calling - Czech Republic
Under Maintenance
Emergency Calling - Czech Republic
Under Maintenance
Hungary Calling Services
Under Maintenance
Inbound Calling - Hungary
Under Maintenance
Outbound Calling - Hungary
Under Maintenance
Emergency Calling - Hungary
Under Maintenance
Poland Calling Services
Under Maintenance
Inbound Calling - Poland
Under Maintenance
Outbound Calling - Poland
Under Maintenance
Emergency Calling - Poland
Under Maintenance
Romania Calling Services
Under Maintenance
Inbound Calling - Romania
Under Maintenance
Outbound Calling - Romania
Under Maintenance
Emergency Calling - Romania
Under Maintenance
Slovakia Calling Services
Under Maintenance
Inbound Calling - Slovakia
Under Maintenance
Outbound Calling - Slovakia
Under Maintenance
Emergency Calling - Slovakia
Under Maintenance
Denmark Calling Services
Under Maintenance
Inbound Calling - Denmark
Under Maintenance
Outbound Calling - Denmark
Under Maintenance
Emergency Calling - Denmark
Under Maintenance
Estonia Calling Services
Under Maintenance
Inbound Calling - Estonia
Under Maintenance
Outbound Calling - Estonia
Under Maintenance
Emergency Calling - Estonia
Under Maintenance
Finland Calling Services
Under Maintenance
Inbound Calling - Finland
Under Maintenance
Outbound Calling - Finland
Under Maintenance
Emergency Calling - Finland
Under Maintenance
Ireland Calling Services
Under Maintenance
Inbound Calling - Ireland
Under Maintenance
Outbound Calling - Ireland
Under Maintenance
Emergency Calling - Ireland
Under Maintenance
Latvia Calling Services
Under Maintenance
Inbound Calling - Latvia
Under Maintenance
Outbound Calling - Latvia
Under Maintenance
Emergency Calling - Latvia
Under Maintenance
Lithuania Calling Services
Under Maintenance
Inbound Calling - Lithuania
Under Maintenance
Outbound Calling - Lithuania
Under Maintenance
Emergency Calling - Lithuania
Under Maintenance
Norway Calling Services
Under Maintenance
Inbound Calling - Norway
Under Maintenance
Outbound Calling - Norway
Under Maintenance
Emergency Calling -Norway
Under Maintenance
Sweden Calling Services
Under Maintenance
Inbound Calling - Sweden
Under Maintenance
Outbound Calling - Sweden
Under Maintenance
Emergency Calling - Sweden
Under Maintenance
United Kingdom Calling Services
Under Maintenance
Inbound Calling - United Kingdom
Under Maintenance
Outbound Calling - United Kingdom
Under Maintenance
Emergency Calling - United Kingdom
Under Maintenance
Canada Calling Services
Under Maintenance
Inbound Calling - Canada (SIP)
Under Maintenance
Mexico Calling Services
Under Maintenance
Inbound Calling - Mexico
Under Maintenance
Puerto Rico Calling Services
Under Maintenance
Inbound Calling - Puerto Rico
Under Maintenance
Outbound Calling - Puerto Rico
Under Maintenance
Emergency Calling - Puerto Rico
Under Maintenance
Virgin Islands (U.S.) Calling Services
Under Maintenance
Inbound Calling - Virgin Islands (U.S.)
Under Maintenance
Emergency Calling - Virgin Islands (U.S.)
Under Maintenance
Cyprus Calling Services
Under Maintenance
Inbound Calling - Cyprus
Under Maintenance
Outbound Calling - Cyprus
Under Maintenance
Emergency Calling - Cyprus
Under Maintenance
Egypt Calling Services
Under Maintenance
Inbound Calling - Egypt
Under Maintenance
Israel Calling Services
Under Maintenance
Inbound Calling - Israel
Under Maintenance
Outbound Calling - Israel
Under Maintenance
Emergency Calling - Israel
Under Maintenance
Jordan Calling Services
Under Maintenance
Inbound Calling- Jordan
Under Maintenance
Kenya Calling Services
Under Maintenance
Inbound Calling- Kenya
Under Maintenance
Qatar Calling Services
Under Maintenance
Inbound Calling- Qatar
Under Maintenance
South Africa Calling Services
Under Maintenance
Inbound Calling- South Africa
Under Maintenance
United Arab Emirates Calling Services
Under Maintenance
Inbound Calling- United Arab Emirates
Under Maintenance
Australia Calling Services
Under Maintenance
Inbound Calling- Australia
Under Maintenance
Outbound Calling- Australia
Under Maintenance
Emergency Calling- Australia
Under Maintenance
China Calling Services
Under Maintenance
Inbound Calling- China
Under Maintenance
Hong Kong Calling Services
Under Maintenance
Inbound Calling- Hong Kong
Under Maintenance
Outbound Calling- Hong Kong
Under Maintenance
Emergency Calling- Hong Kong
Under Maintenance
India Calling Services
Under Maintenance
Inbound Calling- India
Under Maintenance
Indonesia Calling Services
Under Maintenance
Inbound Calling- Indonesia
Under Maintenance
Japan Calling Services
Under Maintenance
Inbound Calling- Japan
Under Maintenance
Outbound Calling- Japan
Under Maintenance
Emergency Calling- Japan
Under Maintenance
Malaysia Calling Services
Under Maintenance
Inbound Calling- Malaysia
Under Maintenance
Philippines Calling Service
Under Maintenance
Inbound Calling- Philippines
Under Maintenance
Singapore Calling Services
Under Maintenance
Inbound Calling- Singapore
Under Maintenance
Outbound Calling- Singapore
Under Maintenance
Emergency Calling- Singapore
Under Maintenance
South Korea Calling Services
Under Maintenance
Inbound Calling- South Korea
Under Maintenance
Outbound Calling- South Korea
Under Maintenance
Thailand Calling Services
Under Maintenance
Inbound Calling- Thailand
Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Emergency Network Maintenance - DFW Data Center
Nov 9, 2024 00:00-02:00 EST
Bandwidth will be performing emergency network maintenance in our DFW data center. Bandwidth is taking every measure available to ensure impact is minimal however, customers may observe a brief loss in service. Customers should be prepared to receive from and route to their corresponding geo-redundant locations to prevent service disruption.
911 Services: Bandwidth advises customers to route their 911 traffic to the ATL data center.
Outbound Voice Services: Bandwidth advises that customers route outbound calls through their geo-redundant site.
SMS/MMS Messaging: We advise customers to point their outbound message traffic to our LAX data center to avoid any service disruption.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Nov 08, 2024 - 08:51 EST
911 Services: Bandwidth advises customers to route their 911 traffic to the ATL data center.
Outbound Voice Services: Bandwidth advises that customers route outbound calls through their geo-redundant site.
SMS/MMS Messaging: We advise customers to point their outbound message traffic to our LAX data center to avoid any service disruption.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Nov 08, 2024 - 08:51 EST
Messaging Maintenance - MMS/SMS
Nov 11, 2024 23:00 - Nov 12, 2024 06:00 EST
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Posted on Oct 16, 2024 - 10:30 EDT
Posted on Oct 16, 2024 - 10:30 EDT
MMS Messaging Maintenance - DFW
Nov 12, 2024 05:00-06:00 EST
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in MMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.
All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Oct 28, 2024 - 09:08 EDT
All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Oct 28, 2024 - 09:08 EDT
Messaging Maintenance - MMS/SMS
Nov 13, 2024 00:00-06:00 EST
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Posted on Nov 07, 2024 - 16:03 EST
Posted on Nov 07, 2024 - 16:03 EST
MMS Messaging Maintenance - LAX
Nov 13, 2024 05:00-06:00 EST
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in MMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.
All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Oct 28, 2024 - 09:10 EDT
All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Oct 28, 2024 - 09:10 EDT
Messaging Maintenance - Toll-Free MMS/SMS
Nov 13, 2024 23:00 - Nov 14, 2024 03:00 EST
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on Nov 01, 2024 - 15:43 EDT
Posted on Nov 01, 2024 - 15:43 EDT
SMS Messaging Maintenance - DFW
Nov 14, 2024 05:00-06:00 EST
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.
All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Oct 29, 2024 - 09:35 EDT
All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Oct 29, 2024 - 09:35 EDT
Messaging Maintenance - MMS/SMS
Nov 14, 2024 23:00 - Nov 15, 2024 06:00 EST
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Posted on Nov 07, 2024 - 16:05 EST
Posted on Nov 07, 2024 - 16:05 EST
SMS Messaging Maintenance - LAX
Nov 15, 2024 05:00-06:00 EST
Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.
All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Oct 29, 2024 - 09:41 EDT
All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Oct 29, 2024 - 09:41 EDT
Global Data Center Maintenance
Nov 16, 2024 02:00-03:00 EST
Bandwidth will be performing maintenance on our global calling platform. While Bandwidth is taking necessary steps to minimize impact to calls, there may be a brief disruption to new calls initiated via the internet during the maintenance window. We do not anticipate impact to calls already in progress. Customers sending and receiving calls via a direct connection will not observe service disruptions.
Posted on Nov 05, 2024 - 16:15 EST
Posted on Nov 05, 2024 - 16:15 EST
EVS (911) Dashboard Maintenance
Nov 19, 2024 00:00-03:00 EST
Bandwidth will be performing maintenance on the EVS (911) Dashboard. During the maintenance there will be a short disruption to the following services:
EVS (911) Dashboard
Dash API (911)
CNAM API
There will be no impact to EVS (911) calling during this maintenance.
Posted on Nov 07, 2024 - 13:06 EST
EVS (911) Dashboard
Dash API (911)
CNAM API
There will be no impact to EVS (911) calling during this maintenance.
Posted on Nov 07, 2024 - 13:06 EST
Messaging Maintenance - MMS/SMS
Nov 20, 2024 02:00-06:00 EST
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Posted on Nov 08, 2024 - 13:23 EST
Posted on Nov 08, 2024 - 13:23 EST
Messaging Maintenance - Toll-Free MMS/SMS
Nov 20, 2024 23:00 - Nov 21, 2024 03:00 EST
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on Nov 01, 2024 - 15:44 EDT
Posted on Nov 01, 2024 - 15:44 EDT