Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Mar 10, 2025 - 16:18 EDT
Update -
Modified statuspage to reflect maintenance being rescheduled to March 25th.
Mar 20, 2025 - 12:55 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.
Mar 18, 2025 - 15:23 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
Mar 21, 2025 - 16:20 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages. Posted on
Mar 10, 2025 - 16:22 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages. Posted on
Mar 10, 2025 - 16:21 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Mar 13, 2025 - 13:43 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Mar 10, 2025 - 16:24 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages. Posted on
Mar 17, 2025 - 13:03 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered. Posted on
Mar 19, 2025 - 08:17 EDT
Resolved -
We've confirmed stability and we're considering this incident resolved.
Mar 24, 10:48 EDT
Monitoring -
We were experiencing an issue with our carrier in the Netherlands causing one way audio on some inbound calls. Traffic has recovered and is functioning as expected at this time. We’re currently monitoring for stability.
Mar 24, 09:18 EDT
Completed -
The scheduled maintenance has been completed.
Mar 24, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 01:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Mar 21, 16:19 EDT
Completed -
The scheduled maintenance has been completed.
Mar 24, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 00:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Mar 17, 13:01 EDT
Resolved -
This incident has been resolved.
Mar 22, 10:42 EDT
Monitoring -
Teams are observing expected behavior. We will be monitoring for prolonged stability overnight.
Mar 21, 22:35 EDT
Identified -
Teams have identified the source of this incident and are working to restore expected behavior.
Mar 21, 19:59 EDT
Update -
Teams continue to investigate this incident. The scope of impact includes: Messaging Provisioning failures, Campaign Provisioning failures.
Mar 21, 17:59 EDT
Investigating -
Bandwidth teams are currently investigating an incident where 10DLC Campaign Assignment orders are not completing as expected. Teams are actively working to restore expected order behaviors.
Mar 21, 15:01 EDT
Resolved -
This incident has been resolved.
Mar 21, 15:13 EDT
Monitoring -
Teams have restored expected SMS behavior for the impacted TNs in this isolated Lata. We will continue to monitor for prolonged stability.
Mar 20, 11:36 EDT
Update -
Teams continue to investigate this incident. Customers with impacted numbers are able to re-provision SMS and re-assign campaigns as needed at this time. A programmatic resolution continues to be investigated.
Mar 20, 07:45 EDT
Update -
Teams continue to investigate this incident. Customers with impacted numbers are able to re-provision SMS and re-assign campaigns as needed at this time. A programmatic resolution continues to be investigated.
Mar 19, 14:00 EDT
Update -
Teams continue to investigate this incident. Customers with impacted numbers are able to re-provision SMS and re-assign campaigns as needed at this time. A programmatic resolution continues to be investigated.
Mar 19, 09:48 EDT
Update -
Teams continue to investigate this incident. Customers with impacted numbers are able to re-provision SMS and re-assign campaigns as needed at this time. A programmatic resolution continues be investigated.
Mar 18, 18:51 EDT
Update -
Teams continue to investigate this incident.
Mar 18, 14:17 EDT
Investigating -
Bandwidth teams are investigating an SMS provisioning incident impacting LATA 133, Poughkeepsie, NY. Numbers in this Lata may not be able to send or receive SMS as expected or have unexpected provisioning status in the Bandwidth App. Teams are working to restore expected provisioning and SMS capability.
Mar 18, 11:22 EDT
Completed -
The scheduled maintenance has been completed.
Mar 20, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 00:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Mar 17, 13:00 EDT
Completed -
The scheduled maintenance has been completed.
Mar 20, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 00:01 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Mar 19, 08:15 EDT
Resolved -
This incident has been resolved.
Mar 19, 22:50 EDT
Update -
Teams continue to investigate this incident.
Mar 19, 19:48 EDT
Investigating -
Bandwidth teams are investigating in incident caused by an off network vendor, where MMS Messages are delayed or not delivered as expected.
Mar 19, 18:57 EDT
Completed -
The scheduled maintenance has been completed.
Mar 19, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 00:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Mar 17, 12:58 EDT
Completed -
The scheduled maintenance has been completed.
Mar 19, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 02:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Mar 10, 16:16 EDT
Resolved -
This incident has been resolved.
Mar 18, 13:53 EDT
Monitoring -
Teams are observing expected networking behaviors and will monitor for prolonged stability.
Mar 18, 13:13 EDT
Investigating -
Bandwidth teams are investigating an incident where outbound calls transversing our Hong Kong Point of Presence (PoP) are not completing as expected. Teams are working to restore standard call processing via this PoP.
Mar 18, 11:25 EDT
Completed -
The scheduled maintenance has been completed.
Mar 18, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 02:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Mar 10, 16:14 EDT
Resolved -
This incident has been resolved.
Mar 17, 17:45 EDT
Monitoring -
Teams are observing expected calling behavior and will continue to monitor for prolonged stability.
Mar 17, 15:58 EDT
Identified -
Teams have identified this incident's source and made changes that allow calls to complete as expected. We continue to work to resolve this incident fully.
Mar 17, 15:38 EDT
Investigating -
Bandwidth teams are investigating an incident where US-based outbound calls to international destinations are not completing as expected.
Mar 17, 14:27 EDT
Resolved -
This incident has been resolved.
Mar 13, 12:52 EDT
Monitoring -
A resolution has been implemented, and we are monitoring the results.
Mar 13, 10:27 EDT
Update -
We are continuing to investigate this incident.
Mar 13, 10:11 EDT
Investigating -
We are currently investigating an incident causing outbound calls with a specific provider to fail with a busy signal. We are working with this provider to implement a resolution.
Mar 13, 09:18 EDT
Completed -
The scheduled maintenance has been completed.
Mar 13, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 02:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Mar 10, 16:13 EDT
Completed -
The scheduled maintenance has been completed.
Mar 12, 15:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 10:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing scheduled that will potentially affect our Philippines Voice system. While all steps are being taken to minimize impact, during the maintenance customers may experience a few brief interruptions in inbound calling services.
Mar 4, 10:21 EST
Resolved -
This incident has been resolved.
Mar 11, 22:05 EDT
Investigating -
We are investigating a network impairment in Argentina with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
Mar 11, 20:25 EDT
Completed -
The scheduled maintenance has been completed.
Mar 11, 15:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 10:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing scheduled that will potentially affect our Philippines Voice system. While all steps are being taken to minimize impact, during the maintenance customers may experience a few brief interruptions in inbound calling services.
Mar 4, 10:19 EST
Resolved -
We are aware of an incident that caused customer-facing MM4 customers to lose MO MMS. This incident has been resolved, and no further impact is expected.
Mar 11, 10:30 EDT