Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Update - The impaired vendor has identified the source of this incident and is working to restore expected verification behavior.
May 07, 2025 - 16:21 EDT
Identified - The impaired vendor has identified the source of this incident and is working to restore expected verification behavior.
May 06, 2025 - 22:38 EDT
Investigating - Teams are investigating an off-network incident where Toll Free Verifications are not completing as expected.
May 06, 2025 - 20:01 EDT
United States Inbound Calling Services
Operational
Inbound Calling (SIP) - United States
Operational
Toll-Free calling - Inbound (SIP) - United States
Operational
REST APIs - HTTP Voice - United States
Operational
REST APIs - SIP Voice - United States
Operational
BXML - United States
Operational
United States Outbound Calling Services
Operational
Outbound Calling (SIP) - United States
Operational
Toll-Free calling - Outbound (SIP) - United States
Operational
REST APIs - HTTP Voice - United States
Operational
REST APIs - SIP Voice - United States
Operational
BXML - United States
Operational
United States V2 Application Add On Services
Operational
Call Recording
Operational
Transcriptions
Operational
Text-to-Speech
Operational
CNAM Lookup
Operational
United States Messaging Services
Operational
SMS Messaging (SMPP)
Operational
MMS Messaging (MM4)
Operational
Toll-Free SMS - Inbound
Operational
Toll-Free SMS - Outbound
Operational
International Messaging (HTTP)
Operational
REST APIs - HTTP SMS Messaging
Operational
REST APIs - HTTP MMS Messaging
Operational
Toll Free MMS - Inbound
Operational
Toll Free MMS - Outbound
Operational
International A2P Messaging
Operational
International A2P Platform (SMPP)
Operational
International A2P Platform (HTTP)
Operational
International A2P Messaging Regional Connectivity
Operational
Latin America
Operational
APAC
Operational
Europe
Operational
Middle East & Africa
Operational
Insights
Operational
Messaging Insights Dashboard
Operational
Message Log API
Operational
Number Management Services
Degraded Performance
New Number Ordering
Operational
Number Porting
Operational
Inbound Calling - Caller ID Lookup (CNAM)
Operational
Line Feature Management
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Degraded Performance
Phone Number Lookup API
Operational
Call Assure
Operational
9-1-1 Services
Operational
9-1-1 Call Routing Service
Operational
9-1-1 Provisioning Service
Operational
DLR (Dynamic Location Routing)
Operational
Direct Network Connection
Operational
Network Expansion Service (NES)
Operational
Inbound Direct Link Services (DLS)
Operational
Outbound Direct Link Services (DLS)
Operational
Virtual (cloud) Connection Service
Operational
WebRTC
Operational
Support
Operational
Phone Support
Operational
Ticketing Support
Operational
Help Center
Operational
Portals
Operational
Bandwidth App
Operational
Application Platform Dashboard
Operational
9-1-1 Dashboard
Operational
Bandwidth International (fka Voxbone) Portal
Operational
Bandwidth will be performing scheduled maintenance in the global China data center.
As a part of the maintenance, Bandwidth will be disabling outbound services in the China data center. During this time, all outbound traffic will be redirected to a geo-redundant site to ensure continued service availability. Bandwidth advises customers connecting exclusively to the China data center to proactively re-route their outbound traffic to our geo-redundant data centers to avoid any possible disruption to services. Posted on
May 07, 2025 - 12:16 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages. Posted on
May 01, 2025 - 10:37 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages. Posted on
May 01, 2025 - 10:39 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
May 05, 2025 - 10:59 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages. Posted on
May 01, 2025 - 10:41 EDT
Bandwidth will be performing scheduled maintenance in the Australia data center.
As a part of the maintenance, Bandwidth will be disabling outbound services in the Australia data center. During this time, all outbound traffic will be redirected to a geo-redundant site to ensure continued service availability. Bandwidth advises customers connecting exclusively to the Australia data center to proactively re-route their outbound traffic to our geo-redundant data centers to avoid any possible disruption to services. Posted on
May 07, 2025 - 12:18 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
May 05, 2025 - 11:00 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
May 05, 2025 - 11:01 EDT
Completed -
The scheduled maintenance has been completed.
May 8, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 00:00 EDT
Update -
This maintenance has been rescheduled for May 8th.
Apr 29, 10:00 EDT
Scheduled -
Bandwidth will be performing our quarterly Call Assure testing. This is a proactive exercise to periodically validate the processes and procedures are ready if and when a need arises to invoke this capability.
During testing, all toll-free origination traffic will be delivered via the Call Assure network. At the conclusion of the test, traffic will return to its normal routing process. Some toll-free features may not be available for the duration of the testing.
If you have any questions or need additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Apr 18, 09:12 EDT
Completed -
The scheduled maintenance has been completed.
May 8, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
May 2, 16:25 EDT
Completed -
The scheduled maintenance has been completed.
May 7, 18:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 16:00 EDT
Scheduled -
Bandwidth’s downstream vendor will be performing emergency maintenance that has the potential to affect call traffic in the Sydney Australia data center. Customers that send call traffic via the internet to the Sydney Australia data center may experience a brief interruption in service. Customers that connect directly to the Sydney Australia data center will not be affected.
May 2, 09:39 EDT
Resolved -
This incident has been resolved.
May 7, 16:18 EDT
Monitoring -
Teams are observing expected messaging behaviors and will continue to monitor.
May 7, 11:40 EDT
Investigating -
Bandwidth Teams are investigating an incident impacting Toll-Free MMS, where some Toll-Free MMS messages towards AT&T may not complete as expected or be delayed in delivery.
May 7, 10:58 EDT
Completed -
The scheduled maintenance has been completed.
May 7, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 21:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Apr 23, 16:04 EDT
Completed -
The scheduled maintenance has been completed.
May 7, 05:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 22:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS may be encountered.
Apr 23, 16:02 EDT
Resolved -
This incident has been resolved.
May 6, 19:28 EDT
Monitoring -
Teams are observing expected calling behavior.
May 6, 19:05 EDT
Investigating -
Teams are currently investigating an incident in our LAX Data Center (06) where some calls transversing specific devices were disconnected.
May 6, 18:48 EDT
Completed -
The scheduled maintenance has been completed.
May 5, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 00:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.
May 2, 09:42 EDT
Completed -
The scheduled maintenance has been completed.
May 5, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 01:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
May 1, 10:31 EDT
Resolved -
We've confirmed stability and we're considering this incident resolved.
May 2, 17:08 EDT
Update -
We are continuing to monitor for any further issues.
May 2, 15:34 EDT
Update -
We are continuing to monitor for any further issues.
May 2, 11:52 EDT
Update -
We’re continuing to monitor for stability and push the carrier to confirm they have resolved the underlying issue.
May 2, 08:25 EDT
Monitoring -
The carrier has implemented a fix to increase capacity so messages are delivered on time. We’re confirming the fix is permanent and monitoring for stability.
May 1, 22:52 EDT
Identified -
We’ve identified an issue with ATT causing intermittent delays for SMS messages to their network. We’re directly engaged with the carrier and we’ll advise once we have further details.
May 1, 18:01 EDT
Resolved -
We’ve confirmed stability and we’re considering this incident resolved.
May 1, 13:30 EDT
Monitoring -
We've deployed a fix and we're currently monitoring for stability.
May 1, 11:20 EDT
Identified -
We've identified the issue and we're working to deploy a fix.
May 1, 10:25 EDT
Investigating -
We're currently investigating an incident with outbound call failures from the BW network. Customers are experiencing an increase in 404 failures for outbound traffic. Relevant teams are engaged.
May 1, 09:29 EDT
Completed -
The scheduled maintenance has been completed.
May 1, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 23:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Apr 10, 13:24 EDT
Completed -
The scheduled maintenance has been completed.
Apr 30, 18:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 16:00 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Apr 30, 13:18 EDT
Scheduled -
Bandwidth’s downstream vendor will be performing emergency maintenance that has the potential to affect call traffic in the following data centers: Hong Kong Belgium Germany Customers that send call traffic via the internet to these data centers may experience a brief interruption in service. Customers that connect directly to these data centers will not be affected.
Apr 30, 10:51 EDT
Resolved -
We've confirmed stability and we're considering this incident resolved.
Apr 30, 16:48 EDT
Monitoring -
A fix has been implemented to correct the remaining affected TFNs on our network. We're currently monitoring the situation to confirm everything is corrected.
Apr 30, 15:51 EDT
Update -
We are continuing to work on a fix for this issue.
Apr 30, 09:43 EDT
Update -
Reported numbers have been corrected at this time, but we are still working to deploy a fix for all affected numbers. That is currently scheduled for tomorrow, 4/30. Updates to follow at that time.
Apr 29, 21:42 EDT
Identified -
We’ve identified the issue and we’re in the process of deploying a fix.
Apr 29, 20:09 EDT
Investigating -
We’re currently investigating an issue causing failed industry provisioning for TF numbers when they are added to BW accounts. Relevant teams are engaged.
Apr 29, 18:49 EDT
Completed -
The scheduled maintenance has been completed.
Apr 30, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 01:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Apr 28, 13:22 EDT
Resolved -
We’ve confirmed stability and we’re considering this incident resolved.
Apr 28, 12:49 EDT
Monitoring -
The fix was successfully deployed and service is now working as expected. We're currently monitoring for stability.
Apr 28, 11:37 EDT
Identified -
We've identified the issue and we're working on deploying a fix.
Apr 28, 11:26 EDT
Investigating -
Bandwidth Teams are investigating an incident impacting certain BXML verbs. The impacted verbs are SpeakSentence and Play Audio. These verbs may be unresponsive.
Apr 28, 10:39 EDT
Resolved -
This incident has been resolved.
Apr 26, 23:53 EDT
Monitoring -
Teams are observing expected behavior. We I’ll monitor for prolonged stability.
Apr 26, 23:18 EDT
Investigating -
Bandwidth teams are investigating an incident where 10DLC Orders are delayed as it relates to number messaging provisioning.
Apr 26, 20:18 EDT
Completed -
The scheduled maintenance has been completed.
Apr 26, 02:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 14:00 EDT
Scheduled -
Bandwidth will be performing scheduled maintenance in the global Belgium data center. As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the global Belgium data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the global Belgium data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services. The following services will encounter interruptions during the maintenance: International & US Number searching, ordering, and porting - Bandwidth App Messaging - VoxSMS Legacy Global Portal
Apr 15, 09:30 EDT