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Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

    • Belgium PoP Incident
    Monitoring - Teams are observing expected call behavior and will monitor for prolonged stability.
    Feb 25, 2025 - 09:42 EST
    Update - We are continuing to investigate this issue.
    Feb 25, 2025 - 08:10 EST
    Update - Teams continue to investigate this incident.
    Feb 25, 2025 - 07:20 EST
    Investigating - Teams are investigating an incident impacting calls transversing our Belgium data center. Calls may not complete as expected through this location.
    Feb 25, 2025 - 06:45 EST
    United States Inbound Calling Services Operational
    Inbound Calling (SIP) - United States Operational
    Toll-Free calling - Inbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Operational
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    United States Outbound Calling Services Operational
    Outbound Calling (SIP) - United States Operational
    Toll-Free calling - Outbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Operational
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    United States V2 Application Add On Services Operational
    Call Recording Operational
    Transcriptions Operational
    Text-to-Speech Operational
    CNAM Lookup Operational
    United States Messaging Services Operational
    SMS Messaging (SMPP) Operational
    MMS Messaging (MM4) Operational
    Toll-Free SMS - Inbound Operational
    Toll-Free SMS - Outbound Operational
    International Messaging (HTTP) Operational
    REST APIs - HTTP SMS Messaging Operational
    REST APIs - HTTP MMS Messaging Operational
    Toll Free MMS - Inbound Operational
    Toll Free MMS - Outbound Operational
    International A2P Messaging Operational
    International A2P Platform (SMPP) Operational
    International A2P Platform (HTTP) Operational
    International A2P Messaging Regional Connectivity Operational
    Latin America Operational
    APAC Operational
    Europe Operational
    Middle East & Africa Operational
    Insights Operational
    Messaging Insights Dashboard Operational
    Message Log API Operational
    Number Management Services Operational
    New Number Ordering Operational
    Number Porting Operational
    Inbound Calling - Caller ID Lookup (CNAM) Operational
    Line Feature Management ? Operational
    Phone Number Lookup API Operational
    Call Assure Operational
    9-1-1 Services Operational
    9-1-1 Call Routing Service Operational
    9-1-1 Provisioning Service Operational
    DLR (Dynamic Location Routing) Operational
    Direct Network Connection Operational
    Network Expansion Service (NES) Operational
    Inbound Direct Link Services (DLS) Operational
    Outbound Direct Link Services (DLS) Operational
    Virtual (cloud) Connection Service Operational
    WebRTC Operational
    Support Operational
    Phone Support Operational
    Ticketing Support Operational
    Help Center Operational
    Portals Operational
    Bandwidth App Operational
    Application Platform Dashboard Operational
    9-1-1 Dashboard Operational
    Bandwidth International (fka Voxbone) Portal Operational
    Dominican Republic Calling Services Operational
    Inbound Calling - Dominican Republic (SIP) Operational
    Argentina Calling Services Operational
    Inbound Calling- Argentina Operational
    Outbound Calling- Argentina Operational
    Brazil Calling Services Operational
    Inbound Calling- Brazil Operational
    Chile Calling Services Operational
    Inbound Calling- Chile Operational
    Colombia Calling Services Operational
    Inbound Calling- Colombia Operational
    El Salvador Calling Services Operational
    Inbound Calling- El Salvador Operational
    Panama Calling Services Operational
    Inbound Calling- Panama Operational
    Peru Calling Services Operational
    Inbound Calling- Peru Operational
    Outbound Calling- Peru Operational
    Austria Calling Services Operational
    Inbound Calling - Austria Operational
    Outbound Calling - Austria Operational
    Emergency Calling - Austria Operational
    Belgium Calling Services Operational
    Inbound Calling - Belgium Operational
    Outbound Calling - Belgium Operational
    Emergency Calling - Belgium Operational
    France Calling Services Operational
    Inbound Calling - France Operational
    Outbound Calling - France Operational
    Emergency Calling - France Operational
    Germany Calling Services Operational
    Inbound Calling - Germany Operational
    Outbound Calling - Germany Operational
    Emergency Calling - Germany Operational
    Luxembourg Calling Services Operational
    Inbound Calling - Luxembourg Operational
    Outbound Calling - Luxembourg Operational
    Emergency Calling - Luxembourg Operational
    Netherlands Calling Services Operational
    Inbound Calling - Neatherlands Operational
    Outbound Calling - Netherlands Operational
    Emergency Calling - Netherlands Operational
    Switzerland Calling Services Operational
    Inbound Calling - Switzerland Operational
    Outbound Calling - Switzerland Operational
    Emergency Calling - Switzerland Operational
    Croatia Calling Services Operational
    Inbound Calling - Croatia Operational
    Outbound Calling - Croatia Operational
    Emergency Calling - Croatia Operational
    Greece Calling Services Operational
    Inbound Calling - Greece Operational
    Outbound Calling - Greece Operational
    Emergency Calling - Greece Operational
    Italy Calling Services Operational
    Inbound Calling - Italy Operational
    Outbound Calling - Italy Operational
    Emergency Calling - Italy Operational
    Malta Calling Services Operational
    Inbound Calling - Malta Operational
    Portugal Calling Services Operational
    Inbound Calling - Portugal Operational
    Outbound Calling - Portugal Operational
    Emergency Calling - Portugal Operational
    Slovenia Calling Services Operational
    Inbound Calling - Slovenia Operational
    Outbound Calling- Slovenia Operational
    Emergency Calling- Slovenia Operational
    Spain Calling Services Operational
    Inbound Calling - Spain Operational
    Outbound Calling - Spain Operational
    Emergency Calling - Spain Operational
    Bulgaria Calling Services Operational
    Inbound Calling - Bulgaria Operational
    Outbound Calling - Bulgaria Operational
    Emergency Calling - Bulgaria Operational
    Georgia Calling Services Operational
    Inbound Calling - Georgia Operational
    Czech Republic Calling Services Operational
    Inbound Calling - Czech Republic Operational
    Outbound Calling - Czech Republic Operational
    Emergency Calling - Czech Republic Operational
    Hungary Calling Services Operational
    Inbound Calling - Hungary Operational
    Outbound Calling - Hungary Operational
    Emergency Calling - Hungary Operational
    Poland Calling Services Operational
    Inbound Calling - Poland Operational
    Outbound Calling - Poland Operational
    Emergency Calling - Poland Operational
    Romania Calling Services Operational
    Inbound Calling - Romania Operational
    Outbound Calling - Romania Operational
    Emergency Calling - Romania Operational
    Slovakia Calling Services Operational
    Inbound Calling - Slovakia Operational
    Outbound Calling - Slovakia Operational
    Emergency Calling - Slovakia Operational
    Denmark Calling Services Operational
    Inbound Calling - Denmark Operational
    Outbound Calling - Denmark Operational
    Emergency Calling - Denmark Operational
    Estonia Calling Services Operational
    Inbound Calling - Estonia Operational
    Outbound Calling - Estonia Operational
    Emergency Calling - Estonia Operational
    Finland Calling Services Operational
    Inbound Calling - Finland Operational
    Outbound Calling - Finland Operational
    Emergency Calling - Finland Operational
    Ireland Calling Services Operational
    Inbound Calling - Ireland Operational
    Outbound Calling - Ireland Operational
    Emergency Calling - Ireland Operational
    Latvia Calling Services Operational
    Inbound Calling - Latvia Operational
    Outbound Calling - Latvia Operational
    Emergency Calling - Latvia Operational
    Lithuania Calling Services Operational
    Inbound Calling - Lithuania Operational
    Outbound Calling - Lithuania Operational
    Emergency Calling - Lithuania Operational
    Norway Calling Services Operational
    Inbound Calling - Norway Operational
    Outbound Calling - Norway Operational
    Emergency Calling -Norway Operational
    Sweden Calling Services Operational
    Inbound Calling - Sweden Operational
    Outbound Calling - Sweden Operational
    Emergency Calling - Sweden Operational
    United Kingdom Calling Services Operational
    Inbound Calling - United Kingdom Operational
    Outbound Calling - United Kingdom Operational
    Emergency Calling - United Kingdom Operational
    Canada Calling Services Operational
    Inbound Calling - Canada (SIP) Operational
    Mexico Calling Services Operational
    Inbound Calling - Mexico Operational
    Puerto Rico Calling Services Operational
    Inbound Calling - Puerto Rico Operational
    Outbound Calling - Puerto Rico Operational
    Emergency Calling - Puerto Rico Operational
    Virgin Islands (U.S.) Calling Services Operational
    Inbound Calling - Virgin Islands (U.S.) Operational
    Emergency Calling - Virgin Islands (U.S.) Operational
    Cyprus Calling Services Operational
    Inbound Calling - Cyprus Operational
    Outbound Calling - Cyprus Operational
    Emergency Calling - Cyprus Operational
    Egypt Calling Services Operational
    Inbound Calling - Egypt Operational
    Israel Calling Services Operational
    Inbound Calling - Israel Operational
    Outbound Calling - Israel Operational
    Emergency Calling - Israel Operational
    Jordan Calling Services Operational
    Inbound Calling- Jordan Operational
    Kenya Calling Services Operational
    Inbound Calling- Kenya Operational
    Qatar Calling Services Operational
    Inbound Calling- Qatar Operational
    South Africa Calling Services Operational
    Inbound Calling- South Africa Operational
    United Arab Emirates Calling Services Operational
    Inbound Calling- United Arab Emirates Operational
    Australia Calling Services Operational
    Inbound Calling- Australia Operational
    Outbound Calling- Australia Operational
    Emergency Calling- Australia Operational
    China Calling Services Operational
    Inbound Calling- China Operational
    Hong Kong Calling Services Operational
    Inbound Calling- Hong Kong Operational
    Outbound Calling- Hong Kong Operational
    Emergency Calling- Hong Kong Operational
    India Calling Services Operational
    Inbound Calling- India Operational
    Indonesia Calling Services Operational
    Inbound Calling- Indonesia Operational
    Japan Calling Services Operational
    Inbound Calling- Japan Operational
    Outbound Calling- Japan Operational
    Emergency Calling- Japan Operational
    Malaysia Calling Services Operational
    Inbound Calling- Malaysia Operational
    Philippines Calling Service Operational
    Inbound Calling- Philippines Operational
    Singapore Calling Services Operational
    Inbound Calling- Singapore Operational
    Outbound Calling- Singapore Operational
    Emergency Calling- Singapore Operational
    South Korea Calling Services Operational
    Inbound Calling- South Korea Operational
    Outbound Calling- South Korea Operational
    Thailand Calling Services Operational
    Inbound Calling- Thailand Operational
    FCC Disaster Information Reporting System (DIRS) Operational
    FCC DIRS Activation Status Operational
    Operational
    Degraded Performance
    Partial Outage
    Major Outage
    Maintenance
    Scheduled Maintenance
    Messaging Maintenance - MMS Feb 26, 2025 00:00-06:00 EST
    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
    Posted on Feb 19, 2025 - 14:36 EST
    SMS Messaging Maintenance - DFW Feb 27, 2025 00:00-02:00 EST
    Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in DFW. Binds to DFW will bounce but messages will be queued and delivered once DFW comes back online.

    All traffic going to LAX will be unaffected during this event. Customers may choose to point all traffic to LAX to ensure no interruption to service.

    For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
    Posted on Jan 31, 2025 - 10:08 EST
    Network Maintenance - DFW Data Center Mar 1, 2025 00:00-06:00 EST
    Bandwidth will be performing network maintenance in our DFW data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the DFW data center.

    Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

    Emergency (911) Voice Calling: Bandwidth advises that customers route all calls through the ATL data center.

    SMS/MMS Messaging: We advise SMPP/MM4 customers to point their outbound message traffic to our LAX data center to avoid any service disruption.

    The following services will not be impacted during the maintenance:
    HTTP Voice / HTTP Messaging services
    Number Ordering / Provisioning / Management API services

    For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
    Posted on Feb 18, 2025 - 15:19 EST
    Messaging Maintenance - SMS Mar 5, 2025 02:00-06:00 EST
    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Posted on Jan 21, 2025 - 12:33 EST
    Past Incidents
    Feb 25, 2025
    Messaging Maintenance - MMS
    Completed - The scheduled maintenance has been completed.
    Feb 25, 06:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Feb 25, 00:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
    Feb 19, 14:35 EST
    Messaging Maintenance - SMS
    Completed - The scheduled maintenance has been completed.
    Feb 25, 05:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Feb 25, 01:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Feb 19, 14:37 EST
    SMS Messaging Maintenance - LAX
    Completed - The scheduled maintenance has been completed.
    Feb 25, 02:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Feb 25, 00:00 EST
    Scheduled - Bandwidth will be performing maintenance on our messaging platform. There will be a brief delay in SMS messaging service in LAX. Binds to LAX will bounce but messages will be queued and delivered once LAX comes back online.

    All traffic going to DFW will be unaffected during this event. Customers may choose to point all traffic to DFW to ensure no interruption to service.

    For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
    Jan 31, 10:06 EST
    Feb 24, 2025
    Bandwidth App Incident
    Resolved - This incident has been resolved.
    Feb 24, 17:58 EST
    Monitoring - Teams are observing expected portal behavior. We will monitor for prolonged stability.
    Feb 24, 15:49 EST
    Investigating - Teams are investigating an incident impacting the Bandwidth App where users may experience unexpected timeouts.
    Feb 24, 14:40 EST
    Messaging Maintenance - MMS
    Completed - The scheduled maintenance has been completed.
    Feb 24, 06:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Feb 24, 00:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
    Feb 19, 14:34 EST
    Bandwidth Dashboard Maintenance
    Completed - The scheduled maintenance has been completed.
    Feb 24, 05:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Feb 24, 04:00 EST
    Scheduled - Bandwidth will be performing maintenance on the Bandwidth Dashboard. During this maintenance window, the Bandwidth Dashboard portal and API will be momentarily inaccessible.

    During the brief period of inaccessibility, customers will be unable to search inventory, view orders, place orders or perform any other portal/API functions. API calls to the Bandwidth Dashboard will time-out with no response.

    Outbound API Callbacks to customers (i.e. order updates, port-out notifications, etc.) will be queued for delivery when the maintenance completes.
    Feb 13, 09:17 EST
    Bandwidth App Access
    Resolved - We are aware of an incident that briefly impacted access to the Bandwidth App. Access has been restored, and this incident has been resolved.
    Feb 24, 04:45 EST
    Feb 23, 2025

    No incidents reported.

    Feb 22, 2025
    Global Data Center Maintenance - Belgium
    Completed - The scheduled maintenance has been extended
    Feb 22, 07:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Feb 21, 14:00 EST
    Scheduled - Bandwidth will be performing scheduled maintenance in the global Belgium data center.
    As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the global Belgium data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the global Belgium data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
    The following services will encounter a brief interruption during the maintenance:
    International Number searching, ordering, and porting - Bandwidth App
    Messaging - VoxSMS
    Legacy Global Portal
    Feb 11, 14:30 EST
    Global Portal and VoxSMS
    Resolved - This incident has been resolved.
    Feb 22, 06:14 EST
    Investigating - We are currently investigating an incident impacting both the Global Portal (FKA Voxbone) and VoxSMS as a result of maintenance. Teams are engaged in working to resolve this incident.
    Feb 22, 03:39 EST
    Feb 21, 2025
    Programmable Voice Calls Audio
    Resolved - This incident has been resolved.
    Feb 21, 22:56 EST
    Update - We are continuing to investigate this incident.
    Feb 21, 22:08 EST
    Investigating - We are currently investigating an incident causing some programmable voice calls to not have audio.
    Feb 21, 21:24 EST
    Some SC SMS Receiving incorrect payload
    Resolved - This incident has been resolved.
    Feb 21, 07:09 EST
    Identified - We have identified this incident, and we are working towards resolution.
    Feb 20, 23:00 EST
    Update - We are continuing to investigate this incident.
    Feb 20, 22:18 EST
    Investigating - We are currently working with our provider to investigate an incident causing a small subset of SC SMS to receive incorrect payloads.
    Feb 20, 20:01 EST
    Feb 20, 2025
    10DLC MMS
    Resolved - This incident has been resolved.
    Feb 20, 18:26 EST
    Update - We are continuing to monitor for stability.
    Feb 20, 10:03 EST
    Update - We are continuing to monitor for stability.
    Feb 19, 22:52 EST
    Update - We are continuing to monitor for stability.
    Feb 19, 15:47 EST
    Update - We are continuing to monitor for any further issues.
    Feb 19, 12:03 EST
    Monitoring - Bandwidth has been advised by the impacted provider that the incident had cleared. Teams are monitoring for prolonged stability in messaging delivery.
    Feb 19, 12:00 EST
    Update - Teams have identified the source of the incident and are continuing to work with the impacted vendor to bring about expected messaging behaviors.
    Feb 19, 11:02 EST
    Identified - Teams have identified the source of the incident and are working with the impacted vendor to bring about expected messaging behaviors.
    Feb 19, 08:06 EST
    Update - We are continuing to investigate an incident causing some 10DLC MMS towards a specific carrier to fail with the carrier and our downstream provider.
    Feb 18, 22:36 EST
    Update - We are continuing to investigate an incident causing some 10DLC MMS towards a specific carrier to fail.
    Feb 18, 20:33 EST
    Investigating - We are currently investigating an incident causing some 10DLC MMS towards a specific carrier to fail.
    Feb 18, 17:45 EST
    10DLC Provisioning
    Resolved - This incident has been resolved.
    Feb 20, 07:56 EST
    Investigating - We are currently investigating an unplanned maintenance event from our downstream provider, causing delays to 10DLC campaign and TN provisioning.
    Feb 20, 02:19 EST
    Feb 19, 2025
    Delay with Port-In Orders
    Resolved - This incident has been resolved.
    Feb 19, 23:52 EST
    Monitoring - A resolution has been implemented, and we are monitoring the result.
    Feb 19, 22:52 EST
    Update - We are continuing to work towards a resolution for this incident.
    Feb 19, 20:11 EST
    Update - We are continuing to work towards a resolution for this incident.
    Feb 19, 19:11 EST
    Update - We are continuing to work towards a resolution for this incident.
    Feb 19, 18:23 EST
    Identified - We have identified an incident causing a delay to some port-in orders, and are working on a resolution.
    Feb 19, 17:24 EST
    Inbound Voice Impact
    Resolved - This incident has been resolved.
    Feb 19, 16:04 EST
    Monitoring - A resolution has been implemented, and we are monitoring the results.
    Feb 19, 15:01 EST
    Investigating - We are currently investigating an incident that may cause some inbound call failures or audio disruptions.
    Feb 19, 14:38 EST
    Voice Calling Incident
    Resolved - This incident has been resolved.
    Feb 19, 13:02 EST
    Monitoring - A resolution has been implemented, and we are monitoring the results.
    Feb 19, 12:03 EST
    Update - We are continuing to investigate this issue.
    Feb 19, 11:48 EST
    Investigating - Bandwidth teams are investigating an Outbound Voice Calling incident where calling may not complete as expected or experience unexpected post dial delay (PDD).
    Feb 19, 11:45 EST
    10DLC Vetting: Campaign re-vets and appeals
    Resolved - This incident has been resolved.
    Feb 19, 11:01 EST
    Monitoring - A resolution has been implemented, and we are monitoring the results.
    Feb 18, 22:35 EST
    Update - We are continuing to work towards resolving this incident. In the meantime, customers should reach out to their Bandwidth Support Teams for assistance.
    Feb 18, 11:56 EST
    Update - We are continuing to work to resolve this incident. In the meantime, customers should reach out to their Bandwidth Support Teams for assistance.
    Feb 17, 19:52 EST
    Identified - We are aware of an incident causing customers submitting 10DLC campaigns directly through Bandwidth to be unable to submit campaign re-vets and appeals. We are working to resolve this incident. In the meantime, customers should reach out to their Bandwidth Support Teams for assistance.
    Feb 17, 18:34 EST
    10DLC Provisioning Delays
    Resolved - Bandwidth has been advised by the impacted vendor that this incident had been resolved.
    Feb 19, 08:03 EST
    Update - We are continuing to investigate a 10DLC provisioning incident after observing delays with an industry provider. Campaign provisioning events may be delayed in processing as expected.
    Feb 18, 22:37 EST
    Update - We are continuing to investigate a 10DLC provisioning incident after observing delays with an industry provider. Campaign provisioning events may be delayed in processing as expected.
    Feb 18, 20:34 EST
    Update - We are continuing to investigate a 10DLC provisioning incident after observing delays with an industry provider. Campaign provisioning events may be delayed in processing as expected.
    Feb 18, 14:53 EST
    Investigating - Bandwidth is investigating a 10DLC provisioning incident after observing delays with an industry provider. Campaign provisioning events may be delayed in processing as expected.
    Feb 18, 12:53 EST
    Feb 18, 2025
    Feb 17, 2025
    Global Data Center Maintenance - Australia and China
    Completed - The scheduled maintenance has been completed.
    Feb 17, 14:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Feb 17, 11:00 EST
    Scheduled - Bandwidth will be performing maintenance in our Australia and China data centers. While all steps are being taken to minimize impact, there will be a brief period during the maintenance when new calls may be lost. Existing calls will not be impacted.
    Feb 6, 14:53 EST
    Global Data Center Maintenance - Los Angeles and New York
    Completed - The scheduled maintenance has been completed.
    Feb 17, 06:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Feb 17, 03:00 EST
    Scheduled - Bandwidth will be performing maintenance in our Los Angeles and New York data centers. While all steps are being taken to minimize impact, there will be a brief period during the maintenance when new calls may be lost. Existing calls will not be impacted.
    Feb 6, 14:51 EST
    Global Data Center Maintenance - Belgium and Germany
    Completed - The scheduled maintenance has been completed.
    Feb 17, 00:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Feb 16, 21:00 EST
    Scheduled - Bandwidth will be performing maintenance in our Belgium and Germany data centers. While all steps are being taken to minimize impact, there will be a brief period during the maintenance when new calls may be lost. Existing calls will not be impacted.
    Feb 6, 14:49 EST
    Feb 16, 2025
    BW US Messaging Incident - 10DLC Provisioning Delays
    Resolved - Our partner has advised the outage is resolved and provisioning is functioning as expected at this time. We’re considering this incident resolved.
    Feb 16, 08:42 EST
    Investigating - We’re currently investigating an outage reported by an industry partner that may be causing provisioning delays for 10DLC campaigns. Relevant teams are engaged and we’ll provide updates as they become available.
    Feb 15, 22:55 EST
    Feb 15, 2025
    Feb 14, 2025
    10DLC Campaign Provisioning Delays
    Resolved - We have deployed a fix and confirmed it completed successfully. We're now considering this incident resolved.
    Feb 14, 17:25 EST
    Update - We’re continuing to work with industry partners on a solution to this issue.
    Feb 14, 06:43 EST
    Identified - We’ve identified the underlying issue causing the delays. Our teams are working to mitigate and we will provide further updates as the situation develops.
    Feb 13, 12:59 EST
    Investigating - We’re currently investing delays in campaign provisioning. Relevant teams are engaged and we’ll provide updates as they become available.
    Feb 13, 12:36 EST
    BWI Voice Network Incident - Bulgaria
    Resolved - There was an outage with our carrier in Bulgaria between 4:29am and 4:46am ET today, 2/14/25, that affected service. The network has recovered at this time and traffic is working g as expected.
    Feb 14, 04:30 EST
    Feb 13, 2025
    BW US Voice Network Incident
    Resolved - There was a disruption of service over a subset of LATAs between 3:42pm and 4:31pm ET today 2:13 that would have impacted inbound and outbound traffic, causing call drops and failures. The issue is mitigated at this time and traffic is functioning as expected.
    Feb 13, 15:30 EST
    LIDB Order delays
    Resolved - We’ve confirmed orders are processing as expected, and we’re considering this incident resolved at this time.
    Feb 13, 15:29 EST
    Monitoring - A fix has been implemented to process delayed orders. We're currently monitoring for completion. New updates should be processing normally at this time.
    Feb 13, 13:22 EST
    Identified - We’ve identified an issue causing delays in LIDB order processing. Relevant teams are engaged and we’ll advise once we have further updates.
    Feb 13, 12:39 EST
    Messaging Maintenance - SMS
    Completed - The scheduled maintenance has been completed.
    Feb 13, 06:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Feb 13, 01:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Feb 7, 15:04 EST
    Feb 12, 2025
    BW US App Incident- E911 Orders Timing out
    Resolved - We've confirmed stability and we're considering this incident resolved. The outage affected orders that were adding E911 locations. Failed orders can be resubmitted and should process as expected.
    Feb 12, 18:35 EST
    Monitoring - A fix was implemented for the issue and we’re currently seeing orders complete as expected. We’ll continue to monitor for stability.
    Feb 12, 17:45 EST
    Investigating - We’re currently investigating an issue with the BW App resulting in E911 orders timing out and not completing. This is only affecting some orders.
    Feb 12, 17:11 EST
    Feb 11, 2025
    BW US Voice Network Impairment - ATL
    Resolved - We're experienced an incident that cause a small amount of failed traffic through ATL between 16:57 and 17:02 ET
    2/11/25. We've confirmed stability with the network at this time.
    Feb 11, 17:00 EST
    BWUS Voice Network Impairment - DFW
    Resolved - We've confirmed stability and we're considering this incident resolved.
    Feb 11, 14:20 EST
    Monitoring - We’ve deployed a fix and traffic has returned to normal. We’re currently monitoring for stability.
    Feb 11, 12:52 EST
    Identified - We’ve identified the issue and we’re working to deploy a fix. In an edit to the previous update, this issue is only affecting outbound traffic.
    Feb 11, 11:50 EST
    Investigating - We're currently investigating an incident impacting voice traffic through DFW. Relevant teams are engaged.
    Feb 11, 11:31 EST
    Messaging Maintenance - Campaign Provisioning Delays
    Completed - The scheduled maintenance has been completed.
    Feb 11, 08:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Feb 11, 00:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.
    Feb 10, 15:09 EST
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