Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 02, 2025 - 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Oct 2, 2025 23:00 - Oct 3, 2025 06:00 EDT
Monitoring - Bandwidth teams are observing expected network behavior. We will monitor for continued stability.
Oct 02, 2025 - 10:21 EDT
Identified - Teams have identified a reoccurrence of this incident and are working to restore expected messaging and campaign behavior.
Oct 02, 2025 - 08:04 EDT
Monitoring - Teams are observing expected 10DLC Outbound Messaging behaviors. We will monitor for prolonged stability.
Oct 01, 2025 - 11:29 EDT
Investigating - Bandwidth teams are investigating an incident where newly registered 10DLC registered campaigns are unable to send outbound messages as expected. Teams are working to restore expected 10DLC Messaging behavior.
Oct 01, 2025 - 09:58 EDT
United States Inbound Calling Services Operational
Inbound Calling (SIP) - United States Operational
Toll-Free calling - Inbound (SIP) - United States Operational
REST APIs - HTTP Voice - United States Operational
REST APIs - SIP Voice - United States Operational
BXML - United States Operational
United States Outbound Calling Services Operational
Outbound Calling (SIP) - United States Operational
Toll-Free calling - Outbound (SIP) - United States Operational
REST APIs - HTTP Voice - United States Operational
REST APIs - SIP Voice - United States Operational
BXML - United States Operational
Hosted Signing Service - US Operational
United States V2 Application Add On Services Operational
Call Recording Operational
Transcriptions Operational
Text-to-Speech Operational
CNAM Lookup Operational
United States Messaging Services Under Maintenance
SMS Messaging (SMPP) Under Maintenance
MMS Messaging (MM4) Under Maintenance
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
International Messaging (HTTP) Operational
REST APIs - HTTP SMS Messaging Under Maintenance
REST APIs - HTTP MMS Messaging Under Maintenance
Toll Free MMS - Inbound Operational
Toll Free MMS - Outbound Operational
International A2P Messaging Operational
International A2P Platform (SMPP) Operational
International A2P Platform (HTTP) Operational
International A2P Messaging Regional Connectivity Operational
Latin America Operational
APAC Operational
Europe Operational
Middle East & Africa Operational
Insights Operational
Messaging Insights Dashboard Operational
Message Log API Operational
Number Management Services Operational
New Number Ordering Operational
Number Porting Operational
Inbound Calling - Caller ID Lookup (CNAM) Operational
Line Feature Management ? Operational
Phone Number Lookup API Operational
Call Assure Operational
9-1-1 Services Operational
9-1-1 Call Routing Service Operational
9-1-1 Provisioning Service Operational
DLR (Dynamic Location Routing) Operational
Direct Network Connection Operational
Network Expansion Service (NES) Operational
Inbound Direct Link Services (DLS) Operational
Outbound Direct Link Services (DLS) Operational
Virtual (cloud) Connection Service Operational
Support Operational
Phone Support Operational
Ticketing Support Operational
Help Center Operational
Portals Operational
Bandwidth App Operational
Application Platform Dashboard Operational
9-1-1 Dashboard Operational
Bandwidth International (fka Voxbone) Portal Operational
Argentina Calling Services Operational
Inbound Calling- Argentina Operational
Outbound Calling- Argentina Operational
Australia Calling Services Operational
Inbound Calling- Australia Operational
Outbound Calling- Australia Operational
Emergency Calling- Australia Operational
Austria Calling Services Operational
Inbound Calling - Austria Operational
Outbound Calling - Austria Operational
Emergency Calling - Austria Operational
Belgium Calling Services Operational
Inbound Calling - Belgium Operational
Outbound Calling - Belgium Operational
Emergency Calling - Belgium Operational
Brazil Calling Services Operational
Inbound Calling- Brazil Operational
Bulgaria Calling Services Operational
Inbound Calling - Bulgaria Operational
Outbound Calling - Bulgaria Operational
Emergency Calling - Bulgaria Operational
Canada Calling Services Operational
Inbound Calling - Canada (SIP) Operational
Chile Calling Services Operational
Inbound Calling- Chile Operational
China Calling Services Operational
Inbound Calling- China Operational
Colombia Calling Services Operational
Inbound Calling- Colombia Operational
Croatia Calling Services Operational
Inbound Calling - Croatia Operational
Outbound Calling - Croatia Operational
Emergency Calling - Croatia Operational
Cyprus Calling Services Operational
Inbound Calling - Cyprus Operational
Outbound Calling - Cyprus Operational
Emergency Calling - Cyprus Operational
Czech Republic Calling Services Operational
Inbound Calling - Czech Republic Operational
Outbound Calling - Czech Republic Operational
Emergency Calling - Czech Republic Operational
Denmark Calling Services Operational
Inbound Calling - Denmark Operational
Outbound Calling - Denmark Operational
Emergency Calling - Denmark Operational
Dominican Republic Calling Services Operational
Inbound Calling - Dominican Republic (SIP) Operational
Egypt Calling Services Operational
Inbound Calling - Egypt Operational
El Salvador Calling Services Operational
Inbound Calling- El Salvador Operational
Estonia Calling Services Operational
Inbound Calling - Estonia Operational
Outbound Calling - Estonia Operational
Emergency Calling - Estonia Operational
Finland Calling Services Operational
Inbound Calling - Finland Operational
Outbound Calling - Finland Operational
Emergency Calling - Finland Operational
France Calling Services Operational
Inbound Calling - France Operational
Outbound Calling - France Operational
Emergency Calling - France Operational
Hosted Signing Service - France Operational
Georgia Calling Services Operational
Inbound Calling - Georgia Operational
Germany Calling Services Operational
Inbound Calling - Germany Operational
Outbound Calling - Germany Operational
Emergency Calling - Germany Operational
Greece Calling Services Operational
Inbound Calling - Greece Operational
Outbound Calling - Greece Operational
Emergency Calling - Greece Operational
Hong Kong Calling Services Operational
Inbound Calling- Hong Kong Operational
Outbound Calling- Hong Kong Operational
Emergency Calling- Hong Kong Operational
Hungary Calling Services Operational
Inbound Calling - Hungary Operational
Outbound Calling - Hungary Operational
Emergency Calling - Hungary Operational
India Calling Services Operational
Inbound Calling- India Operational
Indonesia Calling Services Operational
Inbound Calling- Indonesia Operational
Ireland Calling Services Operational
Inbound Calling - Ireland Operational
Outbound Calling - Ireland Operational
Emergency Calling - Ireland Operational
Israel Calling Services Operational
Inbound Calling - Israel Operational
Outbound Calling - Israel Operational
Emergency Calling - Israel Operational
Italy Calling Services Operational
Inbound Calling - Italy Operational
Outbound Calling - Italy Operational
Emergency Calling - Italy Operational
Japan Calling Services Operational
Inbound Calling- Japan Operational
Outbound Calling- Japan Operational
Emergency Calling- Japan Operational
Jordan Calling Services Operational
Inbound Calling- Jordan Operational
Kenya Calling Services Operational
Inbound Calling- Kenya Operational
Latvia Calling Services Operational
Inbound Calling - Latvia Operational
Outbound Calling - Latvia Operational
Emergency Calling - Latvia Operational
Lithuania Calling Services Operational
Inbound Calling - Lithuania Operational
Outbound Calling - Lithuania Operational
Emergency Calling - Lithuania Operational
Luxembourg Calling Services Operational
Inbound Calling - Luxembourg Operational
Outbound Calling - Luxembourg Operational
Emergency Calling - Luxembourg Operational
Malaysia Calling Services Operational
Inbound Calling- Malaysia Operational
Malta Calling Services Operational
Inbound Calling - Malta Operational
Mexico Calling Services Operational
Inbound Calling - Mexico Operational
Netherlands Calling Services Operational
Inbound Calling - Neatherlands Operational
Outbound Calling - Netherlands Operational
Emergency Calling - Netherlands Operational
Norway Calling Services Operational
Inbound Calling - Norway Operational
Outbound Calling - Norway Operational
Emergency Calling -Norway Operational
Panama Calling Services Operational
Inbound Calling- Panama Operational
Peru Calling Services Operational
Inbound Calling- Peru Operational
Outbound Calling- Peru Operational
Philippines Calling Service Operational
Inbound Calling- Philippines Operational
Poland Calling Services Operational
Inbound Calling - Poland Operational
Outbound Calling - Poland Operational
Emergency Calling - Poland Operational
Portugal Calling Services Operational
Inbound Calling - Portugal Operational
Outbound Calling - Portugal Operational
Emergency Calling - Portugal Operational
Puerto Rico Calling Services Operational
Inbound Calling - Puerto Rico Operational
Outbound Calling - Puerto Rico Operational
Emergency Calling - Puerto Rico Operational
Qatar Calling Services Operational
Inbound Calling- Qatar Operational
Romania Calling Services Operational
Inbound Calling - Romania Operational
Outbound Calling - Romania Operational
Emergency Calling - Romania Operational
Singapore Calling Services Operational
Inbound Calling- Singapore Operational
Outbound Calling- Singapore Operational
Emergency Calling- Singapore Operational
Slovakia Calling Services Operational
Inbound Calling - Slovakia Operational
Outbound Calling - Slovakia Operational
Emergency Calling - Slovakia Operational
Slovenia Calling Services Operational
Inbound Calling - Slovenia Operational
Outbound Calling- Slovenia Operational
Emergency Calling- Slovenia Operational
South Africa Calling Services Operational
Inbound Calling- South Africa Operational
South Korea Calling Services Operational
Inbound Calling- South Korea Operational
Outbound Calling- South Korea Operational
Spain Calling Services Operational
Inbound Calling - Spain Operational
Outbound Calling - Spain Operational
Emergency Calling - Spain Operational
Sweden Calling Services Operational
Inbound Calling - Sweden Operational
Outbound Calling - Sweden Operational
Emergency Calling - Sweden Operational
Switzerland Calling Services Operational
Inbound Calling - Switzerland Operational
Outbound Calling - Switzerland Operational
Emergency Calling - Switzerland Operational
Thailand Calling Services Operational
Inbound Calling- Thailand Operational
United Arab Emirates Calling Services Operational
Inbound Calling- United Arab Emirates Operational
United Kingdom Calling Services Operational
Inbound Calling - United Kingdom Operational
Outbound Calling - United Kingdom Operational
Emergency Calling - United Kingdom Operational
Virgin Islands (U.S.) Calling Services Operational
Inbound Calling - Virgin Islands (U.S.) Operational
Emergency Calling - Virgin Islands (U.S.) Operational
FCC Disaster Information Reporting System (DIRS) Operational
FCC DIRS Activation Status Operational
Integrations Operational
Zoom Operational
Cisco Webex Operational
Five9 Operational
Genesys Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Global Data Center Maintenance - Belgium Oct 3, 2025 14:00 - Oct 4, 2025 02:00 EDT

Bandwidth will be performing scheduled maintenance in the global Belgium data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the global Belgium data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the global Belgium data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
The following services will encounter interruptions during the maintenance:
International & US Number searching, ordering, and porting - Bandwidth App
Messaging - VoxSMS
Legacy Global Portal

Posted on Sep 16, 2025 - 14:38 EDT

Local Market Maintenance - Poland Oct 4, 2025 18:30-20:00 EDT

Bandwidth's provider will be performing maintenance that will affect calls to our Poland market.

We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.

Posted on Sep 19, 2025 - 10:05 EDT

Messaging Maintenance - MMS Oct 6, 2025 00:00-08:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Posted on Sep 17, 2025 - 13:29 EDT

Messaging Maintenance - MMS/SMS Oct 6, 2025 23:00 - Oct 7, 2025 08:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 25, 2025 - 15:02 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Sep 17, 2025 - 13:30 EDT

Messaging Maintenance - Toll Free MMS Oct 6, 2025 23:00 - Oct 7, 2025 07:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS may be encountered.
Posted on Oct 02, 2025 - 12:59 EDT

Messaging Maintenance - MMS/SMS Oct 7, 2025 23:00 - Oct 8, 2025 08:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 25, 2025 - 15:06 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Sep 17, 2025 - 13:31 EDT

Messaging Maintenance - Toll Free MMS Oct 7, 2025 23:00 - Oct 8, 2025 07:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS may be encountered.
Posted on Oct 02, 2025 - 13:00 EDT

Messaging Maintenance - MMS Oct 9, 2025 00:00-08:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Posted on Sep 17, 2025 - 13:32 EDT

Messaging Maintenance - MMS/SMS Oct 9, 2025 23:00 - Oct 10, 2025 06:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Posted on Sep 15, 2025 - 15:36 EDT

Messaging Maintenance - MMS/SMS Oct 22, 2025 23:00 - Oct 23, 2025 06:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Posted on Sep 25, 2025 - 15:14 EDT

Messaging Maintenance - Toll-Free MMS/SMS Oct 22, 2025 23:00 - Oct 23, 2025 03:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on Sep 08, 2025 - 12:14 EDT

Messaging Maintenance - Toll-Free MMS/SMS Oct 23, 2025 05:00-07:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on Sep 08, 2025 - 12:15 EDT

Messaging Maintenance - MMS/SMS Oct 23, 2025 23:00 - Oct 24, 2025 06:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Posted on Sep 25, 2025 - 15:15 EDT

Messaging Maintenance - Toll-Free MMS/SMS Oct 29, 2025 23:00 - Oct 30, 2025 03:00 EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on Sep 08, 2025 - 12:17 EDT

Messaging Maintenance - MMS Nov 4, 2025 23:00 - Nov 5, 2025 06:00 EST

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Posted on Sep 29, 2025 - 14:11 EDT
Oct 3, 2025

No incidents reported today.

Oct 2, 2025
Completed - The scheduled maintenance has been completed.
Oct 2, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 23:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Sep 25, 15:13 EDT
Completed - The scheduled maintenance has been completed.
Oct 2, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Sep 8, 12:13 EDT
Oct 1, 2025
Postmortem - Read details
Oct 2, 06:59 EDT
Resolved - This incident has been resolved.
Oct 1, 21:22 EDT
Update - We continue to investigate inbound calling issues with the following countries:
Slovakia
Czech Republic
Sweden
Romania
Finland
Latvia
Denmark
Malta

Oct 1, 20:01 EDT
Update - We are continuing to investigate this issue.
Oct 1, 18:48 EDT
Investigating - Beth teams are currently investigating an incident impacting inbound calls to Finland. Teams are investigating why these calls are not reaching the Bandwidth network as expected.
Oct 1, 18:42 EDT
Completed - The scheduled maintenance has been completed.
Oct 1, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 22:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Sep 24, 12:24 EDT
Sep 30, 2025
Completed - The scheduled maintenance has been completed.
Sep 30, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS may be encountered.
Sep 23, 13:21 EDT
Completed - The scheduled maintenance has been completed.
Sep 30, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance on our calling platform that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

126 WESTERN MA
220 ATLANTIC COASTAL NJ
246 CULPEPER VA
326 TOLEDO OH
332 SOUTH BEND IN
340 DETROIT MI
344 SAGINAW MI
350 NORTHEAST WI
352 NORTHWEST WI
440 SAVANNAH GA
552 DALLAS TX
558 AUSTIN TX
566 SAN ANTONIO TX
620 ROCHESTER MN
626 ST CLOUD MN
628 MINNEAPOLIS MN
636 BRAINERD-FARGO ND
650 BILLINGS MT
652 IDAHO
658 COLORADO SPRINGS CO
660 UTAH
666 PHOENIX AZ
668 TUCSON AZ
670 EUGENE OR
672 PORTLAND OR
674 SEATTLE WA
676 SPOKANE WA
721 PAHRUMP NV
726 SACRAMENTO CA
973 PALM SPRINGS CA


We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.

Sep 10, 10:37 EDT
Sep 29, 2025
Completed - The scheduled maintenance has been completed.
Sep 29, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 18:00 EDT
Scheduled - Bandwidth will be performing scheduled maintenance in the global Belgium data center.
While all steps are being taken to reduce impact, the following service will encounter interruptions during the maintenance:
Legacy Global Portal

Sep 19, 12:37 EDT
Postmortem - Read details
Sep 30, 09:17 EDT
Resolved - This incident has been resolved.
Sep 29, 15:39 EDT
Monitoring - Teams are observing expected calling behavior. We will monitor for prolonged stability.
Sep 29, 15:25 EDT
Identified - Bandwidth teams have identified an incident impacting inbound and outbound calls in Switzerland. As a result of this incident, calls are failing to complete as expected. Teams are working to restore expected calling behavior.
Sep 29, 13:35 EDT
Completed - The scheduled maintenance has been completed.
Sep 29, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 02:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS may be encountered.
Sep 24, 12:21 EDT
Completed - The scheduled maintenance has been completed.
Sep 29, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance on our calling platform that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

330 EVANSVILLE IN
338 BLOOMINGTON IN
420 ASHEVILLE NC
428 WILMINGTON NC
434 COLUMBIA SC
440 SAVANNAH GA
442 AUGUSTA GA
444 ALBANY GA
446 MACON GA
448 PENSACOLA FL
456 DAYTONA BEACH FL
464 MADISONVILLE KY
466 WINCHESTER KY
477 HUNTSVILLE AL
486 SHREVEPORT LA
522 SPRINGFIELD MO
526 FORT SMITH AR
528 LITTLE ROCK AR
530 PINE BLUFF AR
532 WICHITA KS
536 OKLAHOMA CITY OK
538 TULSA OK
540 EL PASO TX
542 MIDLAND TX
544 LUBBOCK TX
548 WICHITA FALLS TX
550 ABILENE TX
554 LONGVIEW TX
562 BEAUMONT TX
564 CORPUS CHRISTI TX


We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.

Sep 10, 10:33 EDT
Sep 28, 2025

No incidents reported.

Sep 27, 2025
Postmortem - Read details
Sep 29, 12:36 EDT
Resolved - This incident has been resolved.
Sep 27, 19:19 EDT
Monitoring - Teams are observing expected message delivery. We will monitor for prolonged stability.
Sep 27, 16:52 EDT
Identified - Teams have identified the source of this issue and are working towards a resolution.
Sep 27, 16:09 EDT
Investigating - Bandwidth teams are investigating an incident where outbound multi-segment SMS messages to a Verizon Wireless destination are not delivering as expected or failure to deliver. Teams are working with the impacted vendor to restore expected delivery of SMS messages.
Sep 27, 14:09 EDT
Sep 26, 2025
Postmortem - Read details
Sep 29, 12:24 EDT
Resolved - This incident has been resolved.
Sep 26, 16:49 EDT
Monitoring - Teams are observing expected network behavior. We will continue to monitor for prolonged stability.
Sep 25, 18:02 EDT
Identified - Teams have identified the source of this incident and are working to restore expected calling behaviors.
Sep 25, 13:12 EDT
Investigating - Bandwidth teams are investigating an incident where inbound Italy based calls are failing to complete as expected.
Sep 25, 12:46 EDT
Completed - The scheduled maintenance has been completed.
Sep 26, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Sep 17, 13:26 EDT
Sep 25, 2025
Completed - The scheduled maintenance has been completed.
Sep 25, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Sep 17, 13:24 EDT
Completed - The scheduled maintenance has been completed.
Sep 25, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Aug 13, 15:57 EDT
Postmortem - Read details
Sep 25, 10:00 EDT
Resolved - This incident has been resolved.
Sep 25, 00:07 EDT
Monitoring - Teams are observing expected network behaviors. We will monitor for stability.
Sep 24, 23:26 EDT
Investigating - Teams are investigating an incident impacting Voice outbound calls. These calls may not complete as expected.
Sep 24, 22:49 EDT
Sep 24, 2025
Completed - The scheduled maintenance has been completed.
Sep 24, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 18:00 EDT
Scheduled - Bandwidth will be performing maintenance in our global Germany Data Center. Customers who have a geo-redundant connection will not be affected. Customers connecting directly to the global Germany data center may elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.

The following service will encounter a brief period during the maintenance when calls may drop and connections may fail:
A portion of Italy Voice Traffic

Sep 11, 09:37 EDT
Postmortem - Read details
Sep 29, 12:42 EDT
Resolved - This incident has been resolved.
Sep 24, 18:18 EDT
Identified - Teams have identified the sources of this incident. Teams are working to restore expected order processing for Hosted Messaging.
Sep 24, 16:41 EDT
Investigating - Bandwidth teams are investigating an incident impacting Hosted Messaging Orders. These orders are delayed in completing in a timely manner. Teams are working to restore expected order processing.
Sep 24, 16:28 EDT
Completed - The scheduled maintenance has been completed.
Sep 24, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Sep 17, 13:21 EDT
Completed - The scheduled maintenance has been completed.
Sep 24, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS may be encountered.
Sep 22, 13:53 EDT
Completed - The scheduled maintenance has been completed.
Sep 24, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 02:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Sep 22, 13:55 EDT
Sep 23, 2025
Completed - The scheduled maintenance has been completed.
Sep 23, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 13:00 EDT
Scheduled - Bandwidth will be performing scheduled maintenance on our voice infrastructure in Singapore.
While Bandwidth is taking necessary steps to minimize impact to calls sent through Singapore, there may be a few brief disruptions to inbound and outbound calls during the maintenance window.

Sep 9, 09:44 EDT
Postmortem - Read details
Sep 24, 09:55 EDT
Resolved - For a brief period of time, some users of the Bandwidth App may have experienced unexpected 504 errors or portal timeouts. At this time, the App is stable and we consider this incident resolved.
Sep 23, 12:33 EDT
Postmortem - Read details
Sep 24, 09:49 EDT
Resolved - This incident has been resolved.
Sep 23, 10:00 EDT
Identified - Teams have identified an incident impacting outbound voice traffic in Belgium. This is isolated to an off-network vendor and teams are working with the impaired vendor to restore outbound traffic.
Sep 23, 09:09 EDT
Completed - The scheduled maintenance has been completed.
Sep 23, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 00:01 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Sep 17, 13:19 EDT
Completed - The scheduled maintenance has been completed.
Sep 23, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 23:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS may be encountered.
Sep 22, 13:51 EDT
Completed - The scheduled maintenance has been completed.
Sep 23, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance on our calling platform that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

126 WESTERN MA
220 ATLANTIC COASTAL NJ
246 CULPEPER VA
326 TOLEDO OH
332 SOUTH BEND IN
340 DETROIT MI
344 SAGINAW MI
350 NORTHEAST WI
352 NORTHWEST WI
440 SAVANNAH GA
552 DALLAS TX
558 AUSTIN TX
566 SAN ANTONIO TX
620 ROCHESTER MN
626 ST CLOUD MN
628 MINNEAPOLIS MN
636 BRAINERD-FARGO ND
650 BILLINGS MT
652 IDAHO
658 COLORADO SPRINGS CO
660 UTAH
666 PHOENIX AZ
668 TUCSON AZ
670 EUGENE OR
672 PORTLAND OR
674 SEATTLE WA
676 SPOKANE WA
721 PAHRUMP NV
726 SACRAMENTO CA
973 PALM SPRINGS CA


We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.

Sep 10, 10:36 EDT
Sep 22, 2025
Completed - The scheduled maintenance has been completed.
Sep 22, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 18:00 EDT
Scheduled - Bandwidth will be performing maintenance in our global Belgium Data Center. Customers who have a geo-redundant connection will not be affected. Customers connecting directly to the global Belgium data center may elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.

The following service will encounter a brief period during the maintenance when calls may drop and connections may fail:
A portion of Italy Voice Traffic

Sep 11, 09:35 EDT
Completed - The scheduled maintenance has been completed.
Sep 22, 08:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 01:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.
Sep 17, 13:10 EDT
Completed - The scheduled maintenance has been completed.
Sep 22, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages.
Sep 17, 13:17 EDT
Postmortem - Read details
Sep 22, 09:32 EDT
Resolved - For a brief period MMS messages were not completing ad expected. Teams are observing expected MMS deliver behavior at this time.
Sep 22, 06:43 EDT
Completed - The scheduled maintenance has been completed.
Sep 22, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 00:00 EDT
Scheduled - Bandwidth will be performing maintenance on our calling platform that will affect a small portion of inbound calling to customers in the following local markets for the duration of the maintenance:

330 EVANSVILLE IN
338 BLOOMINGTON IN
420 ASHEVILLE NC
428 WILMINGTON NC
434 COLUMBIA SC
440 SAVANNAH GA
442 AUGUSTA GA
444 ALBANY GA
446 MACON GA
448 PENSACOLA FL
456 DAYTONA BEACH FL
464 MADISONVILLE KY
466 WINCHESTER KY
477 HUNTSVILLE AL
486 SHREVEPORT LA
522 SPRINGFIELD MO
526 FORT SMITH AR
528 LITTLE ROCK AR
530 PINE BLUFF AR
532 WICHITA KS
536 OKLAHOMA CITY OK
538 TULSA OK
540 EL PASO TX
542 MIDLAND TX
544 LUBBOCK TX
548 WICHITA FALLS TX
550 ABILENE TX
554 LONGVIEW TX
562 BEAUMONT TX
564 CORPUS CHRISTI TX


We do not anticipate any service disruption to outbound calling from these local markets during this maintenance.

Sep 10, 10:31 EDT
Sep 21, 2025

No incidents reported.

Sep 20, 2025

No incidents reported.

Sep 19, 2025
Postmortem - Read details
Sep 22, 09:44 EDT
Resolved - This incident has been resolved.
Sep 19, 21:04 EDT
Monitoring - For a brief period of time some Outbound SMS, MMS, Toll-Free and 10DLC messages may not have delivered as expected. Teams are observing expected delivery behavior and are monitoring for prolonged stability.
Sep 19, 20:43 EDT
Completed - The scheduled maintenance has been completed.
Sep 19, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 14:00 EDT
Scheduled - Bandwidth will be performing scheduled maintenance on our voice infrastructure in Singapore.
While Bandwidth is taking necessary steps to minimize impact to calls sent through Singapore, there may be a few brief disruptions to inbound and outbound calls during the maintenance window.

Sep 9, 09:42 EDT
Completed - The scheduled maintenance has been completed.
Sep 19, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 00:00 EDT
Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS messages.
Sep 15, 15:34 EDT