Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Incidents across areas
BWI App/API Outage
Incident
Report for Bandwidth
Postmortem
Between 21:03 - 22:06 UTC on October 7, the Global Portal and API were inaccessible.
Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Resolved
We’ve confirmed stability and we’re considering this incident resolved.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
We’ve identified an issue causing inaccessibility with the BWI App and API services. Relevant teams are engaged to resolve and we’ll provide updates as they become available.
This incident affected: Portals (Bandwidth International (fka Voxbone) Portal).