Bandwidth will continue to remain engaged with industry vendors throughout the weekend who are testing solutions to resolve this issue. We will provide another update prior to 11:30AM EST Monday, July 1, 2019.
Posted Jun 28, 2019 - 15:07 EDT
Bandwidth continues to operate with a manual workaround to activate Toll-Free ports at this time. We also continue to escalate with this industry vendor for a fix.
If you need assistance with a Toll-Free port, please open a ticket at bandwidth.com/support or call 855-864-7776
Posted Jun 26, 2019 - 09:23 EDT
Bandwidth continues to operate the manual workaround to activate Toll Free ports, and escalate with this industry vendor for a fix. Additional updates will be made in the morning.
Posted Jun 25, 2019 - 17:55 EDT
Bandwidth continues to escalate with this industry vendor for a fix to the Toll Free porting activation issues. We are still operating the manual workaround in the interim. All teams remain engaged.
Posted Jun 25, 2019 - 14:01 EDT
Bandwidth has identified a manual fix to activate Toll Free numbers to our network and has verified numbers are activating correctly. All relevant teams are still engaged and escalating for a resolution.
Posted Jun 24, 2019 - 17:35 EDT
Bandwidth is continuing to work with industry vendors and updates will be provided as available.
Posted Jun 24, 2019 - 16:46 EDT
Bandwidth is continuing to engage with our vendor for a resolution.
Posted Jun 24, 2019 - 14:20 EDT
Bandwidth continues to work with this industry vendor to manually activate Toll Free numbers porting at this time.
Posted Jun 24, 2019 - 13:25 EDT
Bandwidth has confirmed there is an industry wide incident associated with a Toll Free vendor, that is impacting all Toll Free porting. Bandwidth is actively working with the industry vendor to resolve this incident. Updates will be provided when available.
Posted Jun 24, 2019 - 12:34 EDT
Bandwidth is currently investigating errors in activating new Toll Free number ports.
Posted Jun 24, 2019 - 12:03 EDT
This incident affected: Number Management Services (Number Porting).