Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Incidents across areas
Increased Failures with Comcast
Incident
Report for Bandwidth
Resolved
We’ve confirmed stability and we’re considering this incident resolved.
Update
We're still observing the level of errors after mitigation was installed for now, but at this time those levels are decreasing back to what's expected. We'll advise once we confirm resolution.
Update
We're continuing to monitor for stability while we confirm the underlying issue has been resolved with Comcast. We don’t expect to receive confirmation until Monday morning at the earliest, so we will hold further posts then review and evaluate at that time.
Update
We're continuing to monitor for stability while we confirm the underlying issue has been resolved with Comcast.
Update
We're continuing to monitor for stability while we confirm the underlying issue has been resolved with Comcast.
Monitoring
We've implemented mitigation for the issue with comcast and we're currently monitoring for stability.
Update
We're continuing to work with Comcast to find a solution for the issue. There is no ETR at this time.
Identified
We've identified an issue with traffic to Comcast that is causing an increase in 404 errors on term traffic to their network. Comcast Partners have instituted a fraud/Reputation score filtering controlled by term party settings. This uptick is due to the new filtering that was launched on 05/02. We're currently working them on mitigation.
This incident affected: United States Outbound Calling Services (Outbound Calling (SIP) - United States, Toll-Free calling - Outbound (SIP) - United States, REST APIs - HTTP Voice - United States, REST APIs - SIP Voice - United States, BXML - United States).