911 Provisioning Latency (US & Canada)

Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

Incident Report for Bandwidth

Resolved

This incident has been resolved.

Posted Sep 28, 2022 - 12:20 EDT

Monitoring

Bandwidth Teams have resolved latency conditions. We are monitoring for continued stability.

Posted Sep 28, 2022 - 11:09 EDT

Identified

Bandwidth teams have identified the cause of this incident and actively working to mitigate latency.

Posted Sep 28, 2022 - 10:49 EDT

Investigating

Bandwidth teams are investigating an incident causing latency to 911 provisioning of new records and record edits. Customers may see unexpected time-outs with 911 provisioning requests. 911 call routing is not impacted.

Posted Sep 28, 2022 - 10:31 EDT

This incident affected: Portals (Bandwidth Dashboard) and 9-1-1 Services (9-1-1 Provisioning Service).