911 Address Provisioning Incident

Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

Incident Report for Bandwidth

Resolved

This incident has been resolved.

Posted May 17, 2023 - 13:07 EDT

Monitoring

Teams have implemented a change and observing successful and expected address provisioning. Customers may re-submit any endpoints for geocoding at this time. We will continue to monitor for stability.

Posted May 17, 2023 - 12:44 EDT

Investigating

Bandwidth teams are currently investigating an incident where newly provisioned or edited 911 Endpoints are unable to be Geocoded. Teams are actively working to restore Geocoding.

Note: 911 voice calls are not impacted by this incident.

Posted May 17, 2023 - 12:41 EDT

This incident affected: 9-1-1 Services (9-1-1 Provisioning Service).