Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Bandwidth has corrected the issue 9-1-1 issue impacting customers using a SIP prepended trunk ID. 9-1-1 calls are routing as expected. We now consider this incident resolved.
Posted Jul 12, 2019 - 15:11 EDT
Monitoring
Bandwidth has corrected the issue 9-1-1 issue impacting customers using a SIP prepended trunk ID. We have seen call flows stabilize and process as expected. Bandwidth teams will continue to monitor for network stability.
Posted Jul 12, 2019 - 14:10 EDT
Identified
Bandwidth has identified the 9-1-1 routing issue. All relevant teams are engaged and are working to restore services.
Posted Jul 12, 2019 - 13:31 EDT
Investigating
Bandwidth is investigating an impairment affecting 9-1-1 calling for customers using a SIP prepended trunk ID.
Posted Jul 12, 2019 - 12:38 EDT
This incident affected: 9-1-1 Services (9-1-1 Call Routing Service).
