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DFW Data Center Incident

Incident Report for Bandwidth

Postmortem

Between January 21 01:06 - 15:52 UTC, inbound and outbound calls through our DFW data center encountered failures or temporary rerouting.

Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report:

20260121 | DFW Data Center

Please note that this link will remain active for 30 days. To access the Incident Report after 30 days, a request for the report can be made through the Bandwidth support portal.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Posted Feb 09, 2026 - 13:12 EST

Resolved

This incident has been resolved.

Posted Jan 21, 2026 - 19:22 EST

Monitoring

Bandwidth teams are observing expected network behavior in our DFW Data Center. We will monitor for stability.

Posted Jan 21, 2026 - 11:20 EST

Identified

Teams continue to investigate an incident impacting our DFW Data Center. Standard Voice and Programmable Voice Calls may not complete as expected via this location.

Posted Jan 21, 2026 - 10:24 EST

Monitoring

Teams are observing expected network behavior and will monitor for prolonged stability.

Posted Jan 20, 2026 - 22:54 EST

Identified

Teams have identified the source of this incident and are working to restore expected network behavior.

Posted Jan 20, 2026 - 21:53 EST

Update

Teams continue to investigate an incident impacting our DFW Data Center. Standard Voice and Programmable Voice Calls may not complete as expected via this location.

Posted Jan 20, 2026 - 20:41 EST

Investigating

Teams are investigating an incident in our DFW data center where Programable Voice traffic may not process as expected. Bandwidth is taking steps to mitigate impact to customers traffic.

Posted Jan 20, 2026 - 20:31 EST

This incident affected: United States Inbound Calling Services (Inbound Calling (SIP) - United States, REST APIs - HTTP Voice - United States, REST APIs - SIP Voice - United States, BXML - United States) and United States Outbound Calling Services (Outbound Calling (SIP) - United States, REST APIs - HTTP Voice - United States, REST APIs - SIP Voice - United States, BXML - United States).