DFW Data Center Incident
Incident
Report for Bandwidth
Postmortem
Between January 21 01:06 - 15:52 UTC, inbound and outbound calls through our DFW data center encountered failures or temporary rerouting.
Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report:
Please note that this link will remain active for 30 days. To access the Incident Report after 30 days, a request for the report can be made through the Bandwidth support portal.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Resolved
This incident has been resolved.
Monitoring
Bandwidth teams are observing expected network behavior in our DFW Data Center. We will monitor for stability.
Identified
Teams continue to investigate an incident impacting our DFW Data Center. Standard Voice and Programmable Voice Calls may not complete as expected via this location.
Monitoring
Teams are observing expected network behavior and will monitor for prolonged stability.
Identified
Teams have identified the source of this incident and are working to restore expected network behavior.
Update
Teams continue to investigate an incident impacting our DFW Data Center. Standard Voice and Programmable Voice Calls may not complete as expected via this location.
Investigating
Teams are investigating an incident in our DFW data center where Programable Voice traffic may not process as expected. Bandwidth is taking steps to mitigate impact to customers traffic.
This incident affected: United States Inbound Calling Services (Inbound Calling (SIP) - United States, REST APIs - HTTP Voice - United States, REST APIs - SIP Voice - United States, BXML - United States) and United States Outbound Calling Services (Outbound Calling (SIP) - United States, REST APIs - HTTP Voice - United States, REST APIs - SIP Voice - United States, BXML - United States).