Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Between December 17 19:42 - December 18 00:40 UTC, Bandwidth customers encountered disruptions accessing the Bandwidth App and completing orders.
Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Posted Dec 18, 2025 - 07:46 EST
Resolved
This incident has been resolved.
Posted Dec 17, 2025 - 20:09 EST
Identified
Teams have identified the source of this incident and are working to restore expected portal and API access along with general functionality.
Posted Dec 17, 2025 - 16:58 EST
Update
Teams continue to investigate intermittent issues accessing the Bandwidth App via UI and API methods.
Posted Dec 17, 2025 - 16:30 EST
Update
Bandwidth team are investigating a general incident impacting the availability of the Bandwidth App. Users may not be able to access the Bandwidth App or experience unexpected errors or time outs within the App.
Posted Dec 17, 2025 - 15:25 EST
Investigating
Bandwidth teams are investigating an incident where orders may encounter a delay when processed by the App.
