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Bandwidth has concluded its investigation of this issue and determined that between 15:54 - 18:45 UTC on November 28, Bandwidth customers encountered intermittent and brief delays in the delivery of outbound Toll Free SMS to Verizon subscribers.
Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Posted Dec 01, 2025 - 14:21 EST
Resolved
For a brief period of time some Toll Free SMS messages to Verizon Wireless Destinations were delayed in delivery. At this time we are observing expected network behavior and expected Toll Free Delivery.
