Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Incidents across areas
Industry TF SMS Delays
Incident
Report for Bandwidth
Resolved
Bandwidth has seen continued stabilization of toll-free SMS delivery. We now consider this incident resolved.
Monitoring
Our industry vendor has implemented a fix to resolve toll-free messaging delays. We will continue to monitor for stability.
Update
Bandwidth is continuing to work with our industry vendor with toll-free SMS delivery delays.
Update
We are continuing to work alongside our vendor for resolution.
Identified
We’ve identified the cause of this messaging incident alongside our vendor, all teams are engaged to find a resolution.
Update
Toll-free SMS messages are not completing due to a vendor incident. MMS messages are completing without issue. All relevant teams are engaged.
Update
Bandwidth is continuing to investigate industry toll-free SMS delivery delays alongside our vendor.
Investigating
Bandwidth is currently investigating industry toll-free SMS delivery delays due to a vendor incident. Bandwidth teams are actively working with the industry vendor.
This incident affected: United States Messaging Services (Toll-Free SMS - Inbound, Toll-Free SMS - Outbound).