Adding TNs to Campaigns & Campaign Status Visibility
Incident
Report for Bandwidth
Postmortem
Bandwidth has concluded its investigation of this issue and determined that between 15:30 - 18:56 UTC on July 25, campaign telephone number provisioning requests were completed as expected however, customers may have observed an incorrect status of their requests for a portion of telephone numbers.
Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Resolved
This incident has been resolved.
Monitoring
Teams are observing expected provisioning behavior. We will monitor for stability.
Update
We are continuing to work towards resolution for this incident.
Update
We are continuing to work towards resolution for this incident.
Identified
The cause of the incident has been identified, and we are working towards resolution.
At this time, engaged teams believe that the incorrect status is being displayed to customers, and there should be no impacts to customers adding TNs to campaigns.
At this time, engaged teams believe that the incorrect status is being displayed to customers, and there should be no impacts to customers adding TNs to campaigns.
Investigating
We are currently investigating an incident impacting visibility of a telephone number’s (TN’s) status within a campaign.
This incident affected: Portals (Bandwidth Dashboard).