Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Bandwidth has concluded its investigation of this issue and determined that between 15:30 - 18:56 UTC on July 25, campaign telephone number provisioning requests were completed as expected however, customers may have observed an incorrect status of their requests for a portion of telephone numbers.
Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Posted Jul 26, 2024 - 10:04 EDT
Resolved
This incident has been resolved.
Posted Jul 25, 2024 - 18:41 EDT
Monitoring
Teams are observing expected provisioning behavior. We will monitor for stability.
Posted Jul 25, 2024 - 18:12 EDT
Update
We are continuing to work towards resolution for this incident.
Posted Jul 25, 2024 - 16:04 EDT
Update
We are continuing to work towards resolution for this incident.
Posted Jul 25, 2024 - 14:36 EDT
Identified
The cause of the incident has been identified, and we are working towards resolution.
At this time, engaged teams believe that the incorrect status is being displayed to customers, and there should be no impacts to customers adding TNs to campaigns.
Posted Jul 25, 2024 - 13:41 EDT
Investigating
We are currently investigating an incident impacting visibility of a telephone number’s (TN’s) status within a campaign.
Posted Jul 25, 2024 - 13:21 EDT
This incident affected: Portals (Bandwidth Dashboard).