Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Between September 12 - October 3, customers with newly registered messaging campaigns encountered impairments sending messages.
Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Posted Oct 06, 2025 - 12:30 EDT
Resolved
This incident has been resolved.
Posted Oct 03, 2025 - 13:29 EDT
Monitoring
Bandwidth teams are observing expected network behavior. We will monitor for continued stability.
Posted Oct 02, 2025 - 10:21 EDT
Identified
Teams have identified a reoccurrence of this incident and are working to restore expected messaging and campaign behavior.
Posted Oct 02, 2025 - 08:04 EDT
Monitoring
Teams are observing expected 10DLC Outbound Messaging behaviors. We will monitor for prolonged stability.
Posted Oct 01, 2025 - 11:29 EDT
Investigating
Bandwidth teams are investigating an incident where newly registered 10DLC registered campaigns are unable to send outbound messages as expected. Teams are working to restore expected 10DLC Messaging behavior.
Posted Oct 01, 2025 - 09:58 EDT
This incident affected: United States Messaging Services (SMS Messaging (SMPP), MMS Messaging (MM4), REST APIs - HTTP SMS Messaging, REST APIs - HTTP MMS Messaging).
