Possible SMS and MMS Failures to Canadian Recipients

Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

Incident Report for Bandwidth

Resolved

We’ve confirmed stability and we’re considering this incident resolved.

Posted Jun 04, 2024 - 18:37 EDT

Monitoring

Our vendor has deployed a fix and we're seeing deliveries return to expected levels. We're currently monitoring for stability.

Posted Jun 04, 2024 - 15:24 EDT

Identified

Our partner has identified the issue and is working to resolve, but there is no timeline at this point.

Posted Jun 04, 2024 - 14:53 EDT

Investigating

We’re currently investigating an issue with our industry partner causing some failed deliveries for both SMS and MMS to Canadian recipients. Messages are being queued and should complete delivery once resolved.

Posted Jun 04, 2024 - 14:12 EDT

This incident affected: United States Messaging Services (SMS Messaging (SMPP), MMS Messaging (MM4), Toll-Free SMS - Inbound, Toll-Free SMS - Outbound, REST APIs - HTTP SMS Messaging, REST APIs - HTTP MMS Messaging, Toll Free MMS - Inbound, Toll Free MMS - Outbound).