Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Bandwidth has concluded its investigation of this issue and determined that between August 28 03:28 - September 4 12:40 UTC, a subset of 911 call records were unable to be retrieved by customers.
Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Posted Sep 05, 2024 - 10:45 EDT
Resolved
This incident has been resolved.
Posted Sep 04, 2024 - 06:55 EDT
Update
We have identified the cause of this incident and are continuing to work towards resolution.
Posted Sep 03, 2024 - 18:22 EDT
Identified
We have identified the cause of this incident and are working towards resolution.
Posted Sep 03, 2024 - 16:29 EDT
Investigating
We are currently investigating an incident that is preventing some Dashboard customers from downloading 911 call records. Teams are working to resolve this incident.
Posted Sep 03, 2024 - 15:44 EDT
This incident affected: Portals (Bandwidth App, 9-1-1 Dashboard).
