Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Incidents across areas
Network Maintenance - DFW Data Center
Scheduled Maintenance
Report for Bandwidth
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Bandwidth will be performing a firewall upgrade in our DFW data center. While Bandwidth is taking necessary steps to minimize impact to calls and messages sent through the DFW data center, there will be a brief disruption of services.
Outbound Voice (termination) calls: Customers may choose to route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.
SMS/MMS Messaging: Customers may choose to point their messaging traffic to the geo-redundant DFW data center to avoid any potential service disruption.
Emergency (911) Customers may choose to route their calls through the ATL data center.
Inbound Voice (origination) calls: We anticipate service disruption for a small portion of inbound calls in the following local markets:
344 - Saginaw, MI
368 - Peoria, IL
440 - Savannah, GA
472 - Chattanooga, TN
478 - Montgomery, AL
480 - Mobile, AL
492 - Baton Rouge, LA
522 - Springfield, MO
526 - Fort Smith, AR
540 - El Paso, TX
544 - Lubbock, TX
546 - Amarillo, TX
548 - Wichita Falls, TX
550 - Abilene, TX
552 - Dallas, TX
554 - Longview, TX
556 - Waco, TX
562 - Beaumont, TX
564 - Corpus Christi, TX
568 - Harlingen, TX
624 - Duluth, MN
628 - Minneapolis, MN
635 - Cedar Rapids, IA
638 - Bismarck, ND
658 - Colorado Springs, CO
672 - Portland, OR
958 - Lincoln, NE
The following services will not be impacted during the maintenance:
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Outbound Voice (termination) calls: Customers may choose to route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.
SMS/MMS Messaging: Customers may choose to point their messaging traffic to the geo-redundant DFW data center to avoid any potential service disruption.
Emergency (911) Customers may choose to route their calls through the ATL data center.
Inbound Voice (origination) calls: We anticipate service disruption for a small portion of inbound calls in the following local markets:
344 - Saginaw, MI
368 - Peoria, IL
440 - Savannah, GA
472 - Chattanooga, TN
478 - Montgomery, AL
480 - Mobile, AL
492 - Baton Rouge, LA
522 - Springfield, MO
526 - Fort Smith, AR
540 - El Paso, TX
544 - Lubbock, TX
546 - Amarillo, TX
548 - Wichita Falls, TX
550 - Abilene, TX
552 - Dallas, TX
554 - Longview, TX
556 - Waco, TX
562 - Beaumont, TX
564 - Corpus Christi, TX
568 - Harlingen, TX
624 - Duluth, MN
628 - Minneapolis, MN
635 - Cedar Rapids, IA
638 - Bismarck, ND
658 - Colorado Springs, CO
672 - Portland, OR
958 - Lincoln, NE
The following services will not be impacted during the maintenance:
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
This scheduled maintenance affected: United States Messaging Services (SMS Messaging (SMPP), MMS Messaging (MM4), Toll-Free SMS - Inbound, Toll-Free SMS - Outbound, Toll Free MMS - Inbound, Toll Free MMS - Outbound), United States Inbound Calling Services (Inbound Calling (SIP) - United States, Toll-Free calling - Inbound (SIP) - United States), United States Outbound Calling Services (Outbound Calling (SIP) - United States, Toll-Free calling - Outbound (SIP) - United States), Canada Calling Services (Inbound Calling - Canada (SIP)), 9-1-1 Services (9-1-1 Call Routing Service), and Direct Network Connection (Inbound Direct Link Services (DLS), Outbound Direct Link Services (DLS)).