Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

Network Maintenance - DFW Data Center
Scheduled Maintenance Report for Bandwidth
Completed
The scheduled maintenance has been completed.
Posted May 15, 2022 - 06:00 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 15, 2022 - 00:00 EDT
Scheduled
Bandwidth will be performing a firewall upgrade in our DFW data center. While Bandwidth is taking necessary steps to minimize impact to calls and messages sent through the DFW data center, there will be a brief disruption of services.

Outbound Voice (termination) calls: Customers may choose to route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

SMS/MMS Messaging: Customers may choose to point their messaging traffic to the geo-redundant DFW data center to avoid any potential service disruption.

Emergency (911) Customers may choose to route their calls through the ATL data center.

Inbound Voice (origination) calls: We anticipate service disruption for a small portion of inbound calls in the following local markets:

344 - Saginaw, MI
368 - Peoria, IL
440 - Savannah, GA
472 - Chattanooga, TN
478 - Montgomery, AL
480 - Mobile, AL
492 - Baton Rouge, LA
522 - Springfield, MO
526 - Fort Smith, AR
540 - El Paso, TX
544 - Lubbock, TX
546 - Amarillo, TX
548 - Wichita Falls, TX
550 - Abilene, TX
552 - Dallas, TX
554 - Longview, TX
556 - Waco, TX
562 - Beaumont, TX
564 - Corpus Christi, TX
568 - Harlingen, TX
624 - Duluth, MN
628 - Minneapolis, MN
635 - Cedar Rapids, IA
638 - Bismarck, ND
658 - Colorado Springs, CO
672 - Portland, OR
958 - Lincoln, NE

The following services will not be impacted during the maintenance:
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted May 04, 2022 - 13:21 EDT
This scheduled maintenance affected: United States Messaging Services (SMS Messaging (SMPP), MMS Messaging (MM4), Toll-Free SMS - Inbound, Toll-Free SMS - Outbound, Toll Free MMS - Inbound, Toll Free MMS - Outbound), United States Inbound Calling Services (Inbound Calling (SIP) - United States, Toll-Free calling - Inbound (SIP) - United States), Canada Calling Services (Inbound Calling - Canada (SIP)), United States Outbound Calling Services (Outbound Calling (SIP) - United States, Toll-Free calling - Outbound (SIP) - United States), 9-1-1 Services (9-1-1 Call Routing Service), Direct Network Connection (Inbound Direct Link Services (DLS), Outbound Direct Link Services (DLS)), and United States Local Market Status (344 - Saginaw, MI, 368 - Peoria, IL, 440 - Savannah, GA, 472 - Chattanooga, TN, 478 - Montgomery, AL, 480 - Mobile, AL, 492 - Baton Rouge, LA, 522 - Springfield, MO, 526 - Fort Smith, AR, 540 - El Paso, TX, 544 - Lubbock, TX, 546 - Amarillo, TX, 548 - Wichita Falls, TX, 550 - Abilene, TX, 552 - Dallas, TX, 554 - Longview, TX, 556 - Waco, TX, 562 - Beaumont, TX, 564 - Corpus Christi, TX, 568 - Harlingen, TX, 624 - Duluth, MN, 628 - Minneapolis, MN, 635 - Cedar Rapids, IA, 638 - Bismarck,ND, 658 - Colorado Springs, CO, 672 - Portland, OR, 958 - Lincoln, NE).