Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

New Bandwidth Support System Deployment

Scheduled for Dec 2, 21:00 EST - Dec 3, 00:00 EST

Scheduled

Bandwidth will be launching a new AI‑powered support experience on December 3, 2025. While all steps are being taken to minimize impact, there may be some potential support disruption during the upgrade.
Support requests can still be opened by emailing the current Bandwidth support email addresses.
If you have any questions regarding this upcoming change, reach out to your Bandwidth Support Team!

Posted Nov 20, 2025 - 13:27 EST

This scheduled maintenance affects: Support (Ticketing Support, Help Center).