Outbound Toll-Free SMS
Incident
Report for Bandwidth
Postmortem
Bandwidth has concluded its investigation of this issue and determined that between 15:09 UTC on November 29 - 02:21 UTC on December 2, a small subset of of outbound Toll Free SMS messages encountered minimal delays to the Altice Network.
Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Resolved
This incident has been resolved.
Update
We are continuing to investigate an incident causing the delivery of some Toll-free SMS toward Altice Network to be delayed. We are working with our downstream provider towards resolution.
Update
We are continuing to investigate an incident causing the delivery of some Toll-free SMS toward Altice Network to be delayed. We are working with our downstream provider towards resolution.
Update
We are continuing to investigate an incident causing the delivery of some Toll-free SMS toward Altice Network to be delayed. We are working with our downstream provider towards resolution.
Update
We are continuing to investigate an incident causing the delivery of some Toll-free SMS toward Altice Network to be delayed. We are working with our downstream provider towards resolution.
Update
We are continuing to investigate an incident causing the delivery of some Toll-free SMS toward Altice Network to be delayed. We are working with our downstream provider towards resolution.
Investigating
We are currently investigating an incident causing the delivery of some Toll-free SMS toward Altice Network to be delayed. We are working with our downstream provider towards resolution.
This incident affected: United States Messaging Services (Toll-Free SMS - Outbound).