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Bandwidth App Incident

Incident Report for Bandwidth

Postmortem

Between 14:36 - 17:00 UTC on October 8, Bandwidth customers encountered intermittent disruptions while attempting to perform various functions in the Bandwidth App. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report:

20251008 | Bandwidth App

Please note that this link will remain active for 30 days. To access the Incident Report after 30 days, a request for the report can be made through the Bandwidth support portal.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Posted Oct 16, 2025 - 12:55 EDT

Resolved

This incident has been resolved.

Posted Oct 08, 2025 - 17:09 EDT

Monitoring

For a brief period of time, some function of the Bandwidth App portal may have been slow to respond or fail to complete as expected. Teams are observing expected portal behavior and will monitor for prolonged stability.

Posted Oct 08, 2025 - 12:07 EDT

This incident affected: Portals (Bandwidth App).