Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Between 14:07 - 19:30 UTC on December 11, a subset of outbound MMS messages sent to AT&T were unable to be delivered.
Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Posted Dec 17, 2025 - 07:50 EST
Resolved
This incident has been resolved.
Posted Dec 11, 2025 - 19:19 EST
Monitoring
Teams are observing expected behavior and will monitor for prolong stability.
Posted Dec 11, 2025 - 14:57 EST
Update
Teams continue to work to restore expected messaging behaviors.
Posted Dec 11, 2025 - 14:55 EST
Identified
Teams have identified the source of this incident and are working to restore expected message deliverability.
Posted Dec 11, 2025 - 12:03 EST
Investigating
Bandwidth teams are investigating an incident where MMS messages are expiring for AT&T destinations.
Posted Dec 11, 2025 - 12:00 EST
This incident affected: United States Messaging Services (MMS Messaging (MM4), REST APIs - HTTP MMS Messaging).
