Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Incidents across areas
Inbound SMS Delays from Verizon
Incident
Report for Bandwidth
Resolved
This incident has been resolved.
Monitoring
Bandwidth teams have confirmed that Verizon, along with the industry vendor, is delivering inbound SMS Traffic to the Bandwidth network with successful message delivery. We will continue to monitor to ensure continued stability.
Update
While teams are observing some inbound messages complete as expected. Bandwidth teams remain engaged with Verizon and this industry vendor to ensure inbound messages to the Bandwidth network are received.
Update
Bandwidth teams remain enguaged with Verizon and this industry vendor as they work to restore inbound SMS from Verizon to the Bandwidth network.
Identified
The issue with the upstream routing has been identified and the relevant parties are engaged and working on mitigation. The changes there making will most likely take through the day tomorrow to take full effect, so we will reassess in the morning and provide more details on the underlying issue.
Update
The industry vendor is still investigating upstream with Verizon at this time and escalating the issue. We will continue to provide updates as they become available to us.
Update
The industry vendor is still investigating the cause of the issue. We're escalating through proper channels to obtain available updates and we'll pass those along as they come in.
Update
The industry SMS routing vendor has confirmed this is an upstream issue with VZ. We'll continue to provide updates as they become available.
Investigating
We're currently investigating inbound SMS delays from Verizon. Relevant teams are engaged with industry vendors to determine the cause of the issue and we'll advise once we have further details.
This incident affected: United States Messaging Services (SMS Messaging (SMPP), REST APIs - HTTP SMS Messaging).