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Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

    • Inbound Calls to Puerto Rico

    Incident Report for Bandwidth

    Resolved

    This incident has been resolved.
    Posted May 15, 2024 - 17:44 EDT

    Monitoring

    Bandwidth has been advised by this vendor that their systems are stable, additionally Bandwidth teams are observing expected calling behavior. We will continue to monitor this incident.
    Posted May 15, 2024 - 14:29 EDT

    Update

    Bandwidth continues to partner with this impacted vendor to validate expected calling behavior. The impact of this incident is minimal at this time. Updates will be provided as they become available.
    Posted May 10, 2024 - 10:54 EDT

    Update

    Bandwidth continues to work with the impacted vendor to restore expected calling behavior.
    Posted May 09, 2024 - 12:09 EDT

    Identified

    After prolonged monitoring, Bandwidth teams began seeing failures of inbound calls to Puerto Rico. Teams have identified the source of these failures and are working with the impacted vendor to restore expected calling behavior.
    Posted May 08, 2024 - 10:48 EDT

    Monitoring

    With overnight stability, we continue to monitor inbound calls to Puerto Rico.
    Posted May 08, 2024 - 09:51 EDT

    Update

    Bandwidth teams are observing expected call behaviors; however, additional test results from the impacted vendor are still pending.
    Posted May 07, 2024 - 19:24 EDT

    Identified

    After prolonged monitoring, Bandwidth teams began seeing failures of inbound calls to Puerto Rico. Teams have identified the source of these failures and are working with the impacted vendor to restore expected calling behavior.
    Posted May 07, 2024 - 13:56 EDT

    Update

    We are continuing to monitor this incident with our provider.
    Posted May 07, 2024 - 09:59 EDT

    Update

    We are continuing to monitor this incident with our provider.
    Posted May 06, 2024 - 15:03 EDT

    Update

    We are continuing to monitor this incident with our provider.
    Posted May 06, 2024 - 07:01 EDT

    Update

    We are continuing to monitor this incident with our provider.
    Posted May 03, 2024 - 16:38 EDT

    Update

    We are continuing to monitor this incident with our provider.
    Posted May 03, 2024 - 12:27 EDT

    Update

    We are continuing to monitor this incident with our provider.
    Posted May 02, 2024 - 19:26 EDT

    Update

    We are continuing to monitor this incident with our provider.
    Posted May 02, 2024 - 10:35 EDT

    Update

    We are continuing to monitor this incident with our provider, and we will post an update when it has been resolved.
    Posted May 01, 2024 - 13:13 EDT

    Update

    We are continuing to monitor this incident with our provider, and we will post an update when it has been resolved.
    Posted May 01, 2024 - 09:32 EDT

    Update

    We are continuing to monitor this incident and will post an update when it has been resolved.
    Posted Apr 30, 2024 - 21:52 EDT

    Monitoring

    A fix has been implemented and we’re monitoring the results.
    Posted Apr 30, 2024 - 19:51 EDT

    Update

    We are continuing to investigate this incident.
    Posted Apr 30, 2024 - 19:36 EDT

    Investigating

    We are aware inbound calls to Puerto Rico failing. Bandwidth teams are working with our provider to investigate this incident.
    Posted Apr 30, 2024 - 13:32 EDT
    This incident affected: Puerto Rico Calling Services (Inbound Calling - Puerto Rico).
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