Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

Messaging Insights Incident

Incident Report for Bandwidth

Resolved

We have confirmed stability and are considering the incident resolved.
Posted Mar 15, 2022 - 07:24 EDT

Update

We are still monitoring at this time to confirm stability and we'll advise once we determine the issue is completely resolved.
Posted Mar 14, 2022 - 20:06 EDT

Update

We are still monitoring at this time to confirm stability and we'll advise once we determine the issue is completely resolved.
Posted Mar 14, 2022 - 15:06 EDT

Monitoring

A solution has been implemented for this issue and queued messages are now populating in the Insights Dashboard. We'll monitor for stability and advise once we confirm the incident is resolved.
Posted Mar 14, 2022 - 14:02 EDT

Investigating

We are currently investigating an issue in the Messaging Insights dashboard preventing TF outbound messages from being viewed. Messages are completing normally for end users, logging is not affected, and the messages will be viewable once the issue is resolved. Relevant teams are engaged working on a resolution. Updates to follow.
Posted Mar 14, 2022 - 12:07 EDT
This incident affected: United States Messaging Services (Toll-Free SMS - Outbound).