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Incidents across areas
10DLC Provisioning Incident - Delays
Incident
Report for Bandwidth
Postmortem
Between 00:30 - 03:32 UTC on March 2, customers encountered significant delays when attempting to complete 10DLC provisioning orders.
Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Resolved
This incident has been resolved.
Monitoring
Teams are observing expected processing times. And will continue to monitor for prolonged stability.
Investigating
Teams are investigating a delay in 10DLC provisioning orders.
This incident affected: Number Management Services (Line Feature Management).