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Bandwidth App Notification and Webhook Incident

Incident Report for Bandwidth

Postmortem

Bandwidth has concluded its investigation of this issue and determined that between November 12 22:30 - November 13 02:20 UTC, customers encountered delays in receiving webhooks and notifications in the Bandwidth App.

Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Posted Nov 16, 2024 - 19:16 EST

Resolved

This incident has been resolved.

Posted Nov 13, 2024 - 07:58 EST

Monitoring

Teams are observing expected notification behavior. We will monitor to ensure stability.

Posted Nov 12, 2024 - 21:34 EST

Identified

Teams have identified the source of this incident and are working to restore expected notifications.

Posted Nov 12, 2024 - 21:08 EST

Update

Bandwidth teams are investigating an incident impacting App Notifications and Webhooks. Teams are working to restore expected notification behavior.

Posted Nov 12, 2024 - 20:14 EST

Investigating

Bandwidth teams are investigating an incident impacting App Notifications and Webhooks. Teams are working to restore expected notification behavior.

Posted Nov 12, 2024 - 19:12 EST

This incident affected: Portals (Bandwidth App).