Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Between 12:08 - 21:30 UTC on September 25, inbound voice services in our Italy market encountered were impaired.
Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Posted Sep 29, 2025 - 12:24 EDT
Resolved
This incident has been resolved.
Posted Sep 26, 2025 - 16:49 EDT
Monitoring
Teams are observing expected network behavior. We will continue to monitor for prolonged stability.
Posted Sep 25, 2025 - 18:02 EDT
Identified
Teams have identified the source of this incident and are working to restore expected calling behaviors.
Posted Sep 25, 2025 - 13:12 EDT
Investigating
Bandwidth teams are investigating an incident where inbound Italy based calls are failing to complete as expected.
Posted Sep 25, 2025 - 12:46 EDT
This incident affected: Italy Calling Services (Inbound Calling - Italy).
