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Inbound Calling Incident - Italy

Incident Report for Bandwidth

Postmortem

Between 12:08 - 21:30 UTC on September 25, inbound voice services in our Italy market encountered were impaired. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report:

20250925 | BWI Voice Italy

Please note that this link will remain active for 30 days. To access the Incident Report after 30 days, a request for the report can be made through the Bandwidth support portal.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Posted Sep 29, 2025 - 12:24 EDT

Resolved

This incident has been resolved.

Posted Sep 26, 2025 - 16:49 EDT

Monitoring

Teams are observing expected network behavior. We will continue to monitor for prolonged stability.

Posted Sep 25, 2025 - 18:02 EDT

Identified

Teams have identified the source of this incident and are working to restore expected calling behaviors.

Posted Sep 25, 2025 - 13:12 EDT

Investigating

Bandwidth teams are investigating an incident where inbound Italy based calls are failing to complete as expected.

Posted Sep 25, 2025 - 12:46 EDT

This incident affected: Italy Calling Services (Inbound Calling - Italy).