Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Between 07:50 - 15:21 UTC on August 27, a portion of outbound calls through our United Kingdom market were unable to be completed.
Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Posted Aug 28, 2024 - 12:30 EDT
Resolved
This incident has been resolved.
Posted Aug 27, 2024 - 17:07 EDT
Update
We're continuing to observe impacted behavior at this time.
Posted Aug 27, 2024 - 16:52 EDT
Identified
Teams have removed the impacted vendor from route. We are observing expected calling behavior at this time.
Posted Aug 27, 2024 - 12:21 EDT
Investigating
Bandwidth teams are investigating an incident impacting outbound calling in the UK. Teams have engaged with the impacted carrier and are working to restore expected calling patterns.
Posted Aug 27, 2024 - 10:12 EDT
This incident affected: United Kingdom Calling Services (Outbound Calling - United Kingdom).
