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DFW Voice Incident

Incident Report for Bandwidth

Postmortem

Between 23:02 UTC on August 31 and 02:58 UTC on September 1, 2026, voice calling services through our DFW data center experienced a sustained interruption to call processing.

Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report: https://www.bandwidth.com/support/en/articles/17248671-20260901-dfw-voice.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Posted Sep 30, 2026 - 07:46 EDT

Resolved

This incident has been resolved.

Posted Sep 01, 2026 - 00:29 EDT

Monitoring

Teams are observing expected network behavior and will monitor for stability

Posted Aug 31, 2026 - 23:15 EDT

Identified

Bandwidth teams have identified a network condition impacting a small subset of voice calls transversing our DFW datacenter. These calls may not complete as expected.

Posted Aug 31, 2026 - 22:28 EDT

This incident affected: United States Inbound Calling Services (Inbound Calling (SIP) - United States) and United States Outbound Calling Services (Outbound Calling (SIP) - United States).