Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

Global Portal & API Incident
Incident Report for Bandwidth
Postmortem

Between 00:45 - 09:00 UTC on October 1, the Global Portal and API were inaccessible.

Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Posted Oct 05, 2024 - 16:48 EDT

Resolved
This incident has been resolved.
Posted Oct 01, 2024 - 08:55 EDT
Monitoring
Teams are observing expected behavior. We will monitor for prolonged stability.
Posted Oct 01, 2024 - 01:30 EDT
Update
Bandwidth teams have identified the source of this incident and are working to restore Portal, API, and associated reporting services.
Posted Sep 30, 2024 - 23:03 EDT
Identified
Bandwidth teams have identified the source of this incident and are working to restore services.
Posted Sep 30, 2024 - 22:22 EDT
Investigating
Bandwidth teams are investigating an incident impacting the Global Portal and associated APIs. Both the Portal and APIs may not be accessible. Teams are actively working to restore expected portal and API behaviors.
Posted Sep 30, 2024 - 21:44 EDT
This incident affected: Portals (Bandwidth International (fka Voxbone) Portal).