Global Portal & API Incident

Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

Incident Report for Bandwidth

Postmortem

Between 00:45 - 09:00 UTC on October 1, the Global Portal and API were inaccessible.

Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Posted Oct 05, 2024 - 16:48 EDT

Resolved

This incident has been resolved.

Posted Oct 01, 2024 - 08:55 EDT

Monitoring

Teams are observing expected behavior. We will monitor for prolonged stability.

Posted Oct 01, 2024 - 01:30 EDT

Update

Bandwidth teams have identified the source of this incident and are working to restore Portal, API, and associated reporting services.

Posted Sep 30, 2024 - 23:03 EDT

Identified

Bandwidth teams have identified the source of this incident and are working to restore services.

Posted Sep 30, 2024 - 22:22 EDT

Investigating

Bandwidth teams are investigating an incident impacting the Global Portal and associated APIs. Both the Portal and APIs may not be accessible. Teams are actively working to restore expected portal and API behaviors.

Posted Sep 30, 2024 - 21:44 EDT

This incident affected: Portals (Bandwidth International (fka Voxbone) Portal).