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Incidents across areas

Messaging Incident - SMS, MMS, Toll-Free

Incident Report for Bandwidth

Postmortem

Between September 19 23:28 UTC - September 20 00:35 UTC, a portion of outbound 10DLC and Toll Free SMS and MMS messages encountered disruption in delivery. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report:

20250920 | Outbound SMS/MMS

Please note that this link will remain active for 30 days. To access the Incident Report after 30 days, a request for the report can be made through the Bandwidth support portal.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Posted Sep 22, 2025 - 09:44 EDT

Resolved

This incident has been resolved.

Posted Sep 19, 2025 - 21:04 EDT

Monitoring

For a brief period of time some Outbound SMS, MMS, Toll-Free and 10DLC messages may not have delivered as expected. Teams are observing expected delivery behavior and are monitoring for prolonged stability.

Posted Sep 19, 2025 - 20:43 EDT

This incident affected: United States Messaging Services (SMS Messaging (SMPP), MMS Messaging (MM4), Toll-Free SMS - Outbound, REST APIs - HTTP SMS Messaging, REST APIs - HTTP MMS Messaging, Toll Free MMS - Outbound).