Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Between September 19 23:28 UTC - September 20 00:35 UTC, a portion of outbound 10DLC and Toll Free SMS and MMS messages encountered disruption in delivery.
Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Posted Sep 22, 2025 - 09:44 EDT
Resolved
This incident has been resolved.
Posted Sep 19, 2025 - 21:04 EDT
Monitoring
For a brief period of time some Outbound SMS, MMS, Toll-Free and 10DLC messages may not have delivered as expected. Teams are observing expected delivery behavior and are monitoring for prolonged stability.
