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Incidents across areas

SMS Bind Incident - DFW

Incident Report for Bandwidth

Postmortem

Between 02:19 - 05:47 UTC on November 15, customers encountered issues sending and receiving SMS through our DFW data center.

Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Posted Nov 16, 2024 - 19:30 EST

Resolved

This incident has been resolved.
Posted Nov 15, 2024 - 01:22 EST

Update

We are continuing to investigate this issue.
Posted Nov 14, 2024 - 23:08 EST

Investigating

Bandwidth teams are investigating an incident impacting SMPP DFW Binds. Customers may not be able to transmit SMS messages via our DFW data center.
Posted Nov 14, 2024 - 22:21 EST
This incident affected: United States Messaging Services (SMS Messaging (SMPP)).