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TN Lookup Incident

Incident Report for Bandwidth

Postmortem

Between 06:49 - 20:00 UTC on October 20, API TN Lookup calls encountered intermittent disruption. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report:

20251020 | Telephone Number Lookup

Please note that this link will remain active for 30 days. To access the Incident Report after 30 days, a request for the report can be made through the Bandwidth support portal.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Posted Oct 23, 2025 - 08:39 EDT

Resolved

This incident has been resolved.

Posted Oct 20, 2025 - 17:43 EDT

Monitoring

Teams are observing expected API behavior for TN Lookup. We will continue to monitor for prolonged stability.

Posted Oct 20, 2025 - 17:19 EDT

Investigating

Bandwidth teams are investigating an incident where TN Lookup API calls are not completing as expected with time outs for the API request. Teams are working to restore expected TN Lookup API behavior.

Posted Oct 20, 2025 - 15:15 EDT

This incident affected: Number Management Services (Phone Number Lookup API).