Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Incidents across areas
Intermittent inbound call issues - Canada SIP
Incident
Report for Bandwidth
Resolved
Bandwidth is now considering this issue resolved. Our vendor ran network maintenance last night to fix the issue, they're reporting they've been hands off for several hours and the network is stable. Incoming calls are now completing properly.
Update
We continue to work with our vendor to resolve this incident. At this time, some inbound Canada calls are intermittently failing to complete as expected. We continue to escalate with our vendor. We will continue to provide updates throughout the day as new information becomes available.
Update
We continue to work with our vendor to resolve this incident. At this time, some inbound Canada calls are intermittently failing to complete as expected. We continue to escalate with our vendor. We will continue to provide updates throughout the day as new information becomes available.
Update
We continue to work with our vendor to resolve this incident. At this time, some inbound Canada calls are intermittently failing to complete as expected. We continue to escalate with our vendor. Our next update will come by 8am EST tomorrow unless new information becomes available before then.
Update
We continue to work with our vendor to resolve this incident. At this time, some inbound Canada calls are intermittently failing to complete as expected. We continue to escalate with our vendor.
Identified
We continue to work with our vendor to resolve this incident. At this time, some inbound Canada calls are intermittently failing to complete as expected. We continue to escalate with our vendor
Monitoring
Bandwidth has implemented a fix and we're monitoring for stability. We are seeing calls complete as expected and we're continuing to monitor alongside our vendor.
Identified
At this time our Canadian vendor has identified the issue and they're working toward a solution. We will continue to provide updates throughout the day as information becomes available.
Update
Bandwidth is continuing to investigate the issue at this time. We will provide updates throughout the day as information becomes available.
Update
Bandwidth is continuing to investigate the issue at this time. Our next update will come by 8am EST unless further develops occur before then.
Update
Bandwidth is continuing to investigate the issue at this time. Our next update will come before 12 AM EST.
Update
Bandwidth is continuing to investigate the issue at this time.
Update
Bandwidth is investigating intermittent failing incoming call completion for select territories over this one carrier. Mainly Eastern Canada (Ontario, Quebec, Nova Scotia).
Investigating
Bandwidth is currently investigating intermittent inbound call completion issues related to one of our Canadian vendors
This incident affected: Canada Calling Services (Inbound Calling - Canada (SIP)).