Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

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Messaging Insights Delays

Incident Report for Bandwidth

Resolved

The queue has cleared, insights are populating normally and we're considering this incident resolved. Internal teams are working on a long term fix for the increased load on the insights infrastructure.

Posted Oct 20, 2022 - 08:10 EDT

Monitoring

There are still delays, but they are decreasing along with traffic. We'll monitor until the queue is cleared.

Posted Oct 19, 2022 - 18:56 EDT

Identified

We've identified a problem causing delays in population of messages in the insights dashboard. Relevant teams are currently engaged on fix for the issue and we'll update once we have further information.

Posted Oct 19, 2022 - 17:43 EDT

This incident affected: Insights (Messaging Insights Dashboard).