US Toll-Free Calling Incident

Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

Incident Report for Bandwidth

Resolved

This incident has been resolved.

Posted May 25, 2023 - 08:26 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 24, 2023 - 13:30 EDT

Update

We are continuing to investigate this issue.

Posted May 24, 2023 - 12:16 EDT

Investigating

Bandwidth teams are currently investigating an incident where outbound calls to Toll-Free numbers with the NXX of "555" may not complete when transversing our JFK and LAX Datacenters. Teams are actively working to restore expected calling.

Posted May 24, 2023 - 11:57 EDT

This incident affected: United States Outbound Calling Services (Outbound Calling (SIP) - United States, REST APIs - HTTP Voice - United States, REST APIs - SIP Voice - United States).